chubb travel claim form pdf

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Process your claims as fast as possible

At Chubb Travel Protection our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

To avoid delay and to ensure your claim is handled properly and efficiently, please take note of the details outlined for how to make a claim. For further questions on your Claims, please contact Chubb Claims at  800.579.9504  or  [email protected]

To obtain a copy of a claims form, click on one of the boxes below.

Travel Claims

Use this form if you have claims for Trip Cancellation, Trip Interruption, Trip Delay, Missed Connection, Baggage & Personal Effects, Baggage Delay, Accident & Sickness Medical Expense, Emergency Evacuation & Repatriation of Remains. Any claims referencing a medical condition will need an Attending Physician Statement submitted with the claim.

Accidental Death & Dismemberment

Use this form for loss of life, limb or eye sight due to an accident occurring during your trip.

Attending Physician’s Statement

Use this form whenever you are filing medical related claims.

This form can be used for all types of leisure travel claims. Use this form if you have multiple types of claims to submit or if you are unsure of which form to use.

Car Rental Collision Damage

Use this form when your rental vehicle is damaged during your trip.

What to do when faced with an event that is insured under our policy

• In respect of medical claims (including trip cancellation) you should submit claims to your private health provider prior to lodgment with Chubb Travel Protection.
• For Travel or Baggage delays, a document must be obtained from the airline or carrier's representative involved confirming the flight number, delay period and the reason for the delay.
• For checked-in baggage loss, damage or theft immediately (within 24 hours) report to the airline or the carrier involved and submit a claim to them. In many instances they may be responsible for damage and/or loss. Please also obtain a loss/damage Baggage Report from the airline or carriers representative.
• Report any other baggage loss or damage to the local authority/police and retain the police report for your records to submit with claim form.
• All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.
• For liability claims do not make any admission or offer. Request the claim against you be put in writing.

How to submit your claim

• You need to submit your claim within 90 days of the event giving rise to your claim.
• Click here to download the  claim form .
• Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
• Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
• For prompt assessment of your claim submit your claim form and supporting documentation to  [email protected]  or by mail to: Administrative Concepts, Inc. PO Box 4000 Collegeville PA 19426
• Once submitted you should expect to receive confirmation of your claim number within 3 days for emailed claims and within 5 days for posted claims.
• Should you have any query in relation to your claim including a status update please contact our Claims at  800.579.9504  or  [email protected]

Required documents to submit in support of your claim

• Completed Claim Form
• Travel booking confirmation and itinerary

In addition to these the following supporting documents are also required based on the type of claim you are submitting:

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

Travel Smarter with Chubb Travel Insurance

Want to learn more.

For questions regarding an existing policy, contact our Chubb Travel Protection Call Center:

844.825.2264 (Hours of operation:8AM - 8PM EST)

Contact our Emergency Response Center for medical emergencies or travel assistance

877.319.4397  (Inside the US) 240.330.1537  (Outside the US)

Chubb. Insured.™

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This information is a brief description of the features of this insurance program. Coverage & pricing may vary by state. The provision of this webpage is for informational purposes only and is not an insurance contract. The Policy or Certificate of Insurance along with the travel insurance policy claim process is available at  https://ssp.chubbtravelinsurance.com/ctpus

Coverage is being marketed by Chubb Insurance Solutions Agency, Inc. located at 202 Halls Mill Road, Whitehouse Station, New Jersey 08889. View terms and conditions at  Disclosure . Insurance benefits are underwritten by ACE Property & Casualty Insurance Company or ACE American Insurance Company, located at 436 Walnut Street, Philadelphia, Pennsylvania 19106. Chubb NA is the U.S.-based operating division of the Chubb Group of Companies headed by Chubb Ltd. (NYSE:CB). Insurance products and services are provided by a licensed producer, and not by the parent company itself.

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Claim Forms

Download the relevant claim forms for commercial or personal insurance claims. 

Corporate Accident & Health and Travel

For Group Personal Accident / Overseas Secondment Insurance Claims, please download the relevant claim form and submit the completed form to  [email protected]

• Group Personal Accident Claim Form (General)  
• Group Personal Accident Claim Form (Death)
• Overseas Secondment Claim Form

Financial Lines

For Financial Lines Claims, claim forms are not applicable. Words in bold have a specific meaning in the Policy and the Policy should be referred to when making any notification.

Please submit the following details / supporting documents (where applicable) for review to   [email protected] :

• Name of policyholder
• Policy number
• Date of loss
• Description of the claim or circumstances which the Insured considers may give rise to a claim or loss, including chronology of events where relevant
• Nature of the alleged wrongful act, where applicable
• Nature of the alleged or potential loss
• Names of actual or potential claimants and their relationship with the Insured
• Details of when and how the Insured first became aware of the claim or circumstances
• Copies of letters of demand / pre-action letters / court documents / notices from authorities including copies of all relevant contracts / correspondences / legal opinion etc.
• Details of any defence lawyers appointed including letters of engagement, hourly rates etc.
• Any other documents which the Insured may consider relevant to the notified matter

To submit a Liability Claim, please download the claim form below and submit the completed form and supporting documents (where applicable) to [email protected] :

• Liability Claim Form
• Incident report / internal investigation report
• Police report
• Colour photographs showing the damage to property or bodily injury
• CCTV footage
• Repairer's assessment report on the cause and extend of damage
• Medical report from third party on bodily injury
• Letter of demand from third party 

Note: Please do not admit liability, negotiate, or make any settlements without our prior consent.

Marine Cargo

For Marine Claims, claim forms are not applicable. Please submit the following details / supporting documents (where applicable) for review to [email protected] :

• Description of loss
• Commercial invoice (with incoterms)
• Packing list
• Bills of lading or airway bill
• Delivery documents
• Estimated loss value / quantity
• Cargo location and person in charge's contact 
• Description of loss and the Assured's involvement
• Commercial invoice (with incoterms) 
• Assured's contract with the cargo owner 
• Bills of lading or airway bill 

To submit a Property Claim, please download the claim form below and submit the completed form and supporting documents (where applicable) to [email protected] :

• Property Claim Form
• Police report / SCDF report
• Colour photographs showing the damage
• 2 to 3 competitive quotations
• Repairer's assessment report on the cause and extent of damage
• Original purchase receipts

Work Injury Compensation

To submit a Work Injury Compensation Claim, please download the claim form below and submit the completed form and supporting documents (where applicable) to  [email protected] : 

• Work Injury Compensation Claim Form
• Injured worker’s work permit (for foreign workers) / NRIC (for Singaporean)
• Medical tax invoices and medical leave certificates incurred by injured worker within 1 year from the date of accident
• Injured worker’s payslip / salary voucher for the past 12 months immediately before the date of accident
• Medical report / doctor’s memo / inpatient discharge summary if available
• Colour photographs showing the accident
• CCTV footage showing the circumstances of the accident

Accident & Health

For Accident & Health Claims, please submit your claim online via MyAccount - an e-Services portal that provides instant access to manage your policies or claims.

For Gadget Claims, please submit your claim online via MyAccount - an e-Services portal that provides instant access to manage your policies or claims.

Examples of Gadgets include personal mobile, laptops, tablets, etc. 

For Auto Excess / Voluntary Excess Claims, please download the relevant claim form and submit the completed form to [email protected] :

• Grab Auto Excess Claim Form (for Grab drivers)
• Grab Drivers Group Voluntary Excess Cover Claim Form

Masterpiece

To submit a Masterpiece Claim, please download the claim form below and submit the completed form to  [email protected] :

• Masterpiece Claim Form

Residential

For Homeowners Claims, please submit your claim online via MyAccount - an e-Services portal that provides instant access to manage your policies or claims.

For Home Payment Care Claims, please download a copy of the claim form below and submit the completed form to [email protected] :

• Home Payment Care Claim Form

For Travel Claims, please submit your claim online via  MyAccount  - an e-Services portal that provides instant access to manage your policies or claims.

• Card/Personal Effects Claim Form
• CyberSmart Claim Form (for DBS customers)
• Personal Cyber Claim Form

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Chubb Travel Insurance claims

Need to claim read this:.

At Chubb Travel Insurance, we work hard to process and pay your claim fairly and promptly. If you’ve experienced a loss under your policy, please download our claim form and follow the claim instructions below.

WHAT YOU NEED TO KNOW:

Contact Chubb Assistance immediately on +44 (0) 207 1737 904.

Chubb’s travel insurance provides cover for while you’re in hospital and for attending doctors’ fees, so you don’t have to pay significant medical costs upfront and claim back later. This isn’t always the case with minor injuries, though, so please talk to an agent to confirm. ( Ts & Cs apply )

For travel delays, please provide us with a confirmation document from the airline or carrier involved. It must confirm the flight or travel number, delay period, and reason for delay. Send this, along with your completed claim form, to  [email protected] .

Checked-in baggage loss, damage or theft:

Report checked-in baggage losses or damage to the airline or carrier within 24 hours. Often, they’re responsible for the damage and / or loss and you can submit a claim with them. Ensure that you get a loss / damage baggage report from them too.

Other baggage loss or damage:

Report other baggage losses or damage to the local authorities and submit the police report, along with your completed claim form, to  [email protected] .

Report any loss of travel documents to the local authorities and submit written acknowledgment, along with your completed claim form, to  [email protected] .

In the event of a personal liability, DO NOT make any admission or offer. Request that the claim against you be put in writing and emailed to you, and contact Chubb Assistance on +44 (0) 207 1737 904 or  [email protected]  as soon as you can, for more advice.

SUBMITTING YOUR CLAIM

• Complete ALL relevant sections that relate to your claim in full. Missing details could delay your assessment.
• Attach ALL of the required supporting documents to your claim. Failing to do this could delay the assessment of your claim.

Once your claim is submitted you should receive confirmation of your claim number – expect to wait 3 days for emailed claims and 5 days for posted claims. If you have a query about your claim or its status, please contact the Claims Dept. on +44 (0) 207 1737 904  or  [email protected] .

REQUIRED DOCUMENTS

The documents to submit with your claim include:

• Your completed claim form, and
• Your travel booking confirmation and itinerary.

In addition, the following supporting documents are required:

Download your claim form here: [email protected]

For more info, contact Chubb Claims on +44 (0) 207 1737 904 or    [email protected]

You may contact us via email or telephone.

Claims and general enquiries

Overseas number: +44 (0) 207 173 7904

UK number: 0800 519 9927

Email: [email protected]

(Mon-Fri: 9am to 5pm only)

Postal address: Chubb Travel insurance Customer service, PO BOX 1086, Belfast, BT1 9ES

For 24-hour emergency, call

+44 (0) 207 173 7903

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Chubb European Group SE (CEG) is a Societas Europaea, a public company registered in accordance with the corporate law of the European Union.  Members’ liability is limited.  CEG is headquartered in France and governed by the provisions of the French insurance code.  Risks falling within the European Economic Area are underwritten by CEG, which is authorised and regulated by the French Prudential Supervision and Resolution Authority.  Registered company number: 450 327 374 RCS Nanterre.  Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. Fully paid share capital of €896,176,662. 

CEG’s UK branch is registered in England & Wales under UK Establishment number: BR023093. UK Establishment address: 100 Leadenhall Street, London EC3A 3BP. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. Details about our authorisation can be found on the Financial Conduct Authority’s website (FS Register number 820988).                                                                            

Chubb European Group SE is a subsidiary of a US parent and Chubb Limited (a NYSE listed company) and part of the Chubb Group of companies. Consequently Chubb European Group SE is subject to certain US laws and regulations in addition to EU, UN and national sanctions restrictions which may prohibit it from providing cover or paying claims to certain individuals or entities, and from insuring certain types of activities in or connected with certain countries and territories such as, but not limited to, Iran, Syria, North Korea, North Sudan, Cuba and Crimea.                             

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What to do in the event of a claim

Submitting your claim online gives you more control and convenience.

Through the Chubb Claim Centre you can begin processing your claim online, receive immediate confirmation of submission, reduce steps and time to completion, and receive SMS updates.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

For further questions on your Claims, please call Customer Service at Tel:  0800 422 346  (Mon-Fri: 10.30am to 7pm only)

What you need to submit a claim online:

• Your Details enables Chubb to validate your claim. You must have an email address to submit your claim online.
• Supporting Documents vary based on claim type, but any relevant receipts, photographs or quotes should be attached to your online submission to expedite assessment.
• Intended Payee Information allows Chubb Travel Insurance to quickly make approved payments.
• Advise all claims to us within 30 days of a claim event or as soon as reasonably practicable.
• You must submit all supporting documentation, e.g. medical reports, police reports, declarations, receipts, valuations or other such evidence we may request to assist us in the prompt resolution of your claim.
• For liability claims do not make any admission or offer. Request the claim against you be put in writing.
• All losses under baggage, personal effects, travel documents and money must be reported to local authorities and/or your transport provider and written acknowledgment obtained.
• In respect of medical expenses overseas you should submit claims to your private health insurance provider prior to lodgement with Chubb.
• Use the Chubb Assistance Line  +64 9 374 1774  for specific assistance on all travel emergency matters whilst travelling overseas.

You may contact us via email or telephone.

Mail or Email

Chubb Insurance New Zealand Limited PO Box 734, Auckland 1140, New Zealand Email: [email protected]

For general enquiries and claims, call

0800 422 346

(Monday to Friday 10:30 am to 7:00 pm)

For 24-hour emergency assistance, call

+64 9 374 1774

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For the mailing address, telephone number and email address of any Chubb office in our global network.

Please use our office locator

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Chubb Travel Insurance is issued and underwritten by Chubb Insurance New Zealand Limited (Chubb) Company No. 104656, FSP No. 35924. This website provides only factual information about Chubb’s products and services. The information does not take into account your personal circumstances, objectives, financial situation or needs and does not constitute financial advice. You should consider the  Chubb Travel Insurance Single Trip Policy Wording  which sets out the terms, conditions, exclusions and limitations, and obtain financial advice if required, before making any decisions about this insurance policy. Please also read Chubb's financial strength rating ,  Chubb's Privacy Statement  and Fact Sheets .

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Process your claims as fast as possible

At Chubb, our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

For any assistance, please contact our Customer Service Representatives at: (65) 6398 8776 (Mondays to Fridays, 9.00am – 5.00pm, excluding Public Holidays)

What to do when faced with an event that is insured under your policy

In respect of medical claims (including travel cancellation) you should submit claims to your private health provider prior to lodgment with Chubb Travel Insurance.

For Travel or Baggage delays, a document must be obtained from the airline or carriers representative involved confirming the flight number, delay period and the reason for the delay.

For checked-in baggage loss, damage or theft immediately (within 24 hours) report to the airline or the carrier involved and submit a claim to them. In many instances they may be responsible for damage and/or loss. Please also obtain a loss/damage Baggage Report from the airline or carriers representative.

Report any other baggage loss or damage to the local authority/police and retain the police report for your records to submit with claim form.

All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.

For liability claims do not make any admission or offer. Request the claim against you be put in writing.

What you need to submit a claim online: 

• Your Details enables Chubb to validate your claim. You must have an email address to submit your claim online.
• Supporting Documents vary based on claim type, but any relevant receipts, photographs or quotes should be attached to your online submission to expedite assessment.
• Intended Payee Information allows Chubb Travel Insurance to quickly make approved payments.
• Advise all claims to us within 30 days of a claim event or as soon as reasonably practicable.
• You must submit all supporting documentation, e.g. medical reports, police reports, declarations, receipts, valuations or other such evidence we may request to assist us in the prompt resolution of your claim.
• All losses under baggage, personal effects, travel documents and money must be reported to local authorities and/or your transport provider and written acknowledgment obtained.
• In respect of medical expenses overseas you should submit claims to your private health insurance provider prior to lodgement with Chubb.
• Use the Chubb Assistance Line +65 6836 2922 for specific assistance on all travel emergency matters whilst travelling overseas.

Required documents to submit in support of your claim

• Completed Claim Form
• Travel booking confirmation and itinerary

In addition to these the following additional supporting documents are required based on the type of claim you are submitting:

Travel Smarter with Chubb Travel Insurance. Get an instant quote now!

You may contact us via the following:.

Chubb Insurance Singapore Limited

138 Market Street

Level 11-01 CapitaGreen

Singapore 048946

Chubb Travel Insurance Customer Service

For general enquiries and claims, call (65) 6398 8776 (Mondays to Fridays, 9.00am-5.00pm,excluding Public Holidays)

For 24-hour overseas emergency assistance,call (65) 6836 2922

Chubb Worldwide Offices

For the mailing address, telephone

number and email address of any Chubb

office in our global network, use our

office locator.

Chubb. Insured.™

• About Chubb
• Chubb Insurance

©   Chubb Insurance Singapore Limited. This policy is underwritten by Chubb Insurance Singapore Limited. Co. Regn. No. 199702449H. Full details of the terms, conditions and exclusions of this insurance are provided for in the policy documentation. Please read our  Terms of Use ,  Licensing Information  and  Privacy Policy .

• What is covered?
• What is not covered?
• When am I covered?
• Where can I travel?
• Who is covered?
• Travel Tips
• Chubb Assistance
• Types Of Plan & Eligibility
• Covid-19 Cover
• Medical Cover
• Baggage Cover
• Sports And Sporting Equipment
• Trip Cancellation
• Nomination Of Beneficiary/ies

Process your claims as fast as possible

At Chubb Travel Insure our aim is to process your claim as quickly as possible.

On this page you can find details for what to do in the event of an insured loss under your policy, how to submit your claim and an outline of the required documents to support your claim.

To avoid delay and to ensure your claim is handled promptly and efficiently, please take note of the details outlined for how to make a claim.

Please email or post to us the completed claim form together with the required documents at the following address: E-mail: A&[email protected]

Chubb Insurance Malaysia Berhad Wisma Chubb 38 Jalan Sultan Ismail 50250 Kuala Lumpur Malaysia For claims assistance please call/email our Customer Service: Hotline: 1 800 88 2846  /  +603 2058 3000 (Outside Malaysia) (Mon-Fri: 8.30am to 5.15pm) E-mail:  [email protected]

What to do in the event of a claim

In respect of medical claims (including travel cancellation) you should submit claims to your private health provider prior to lodgement with Chubb Travel Insure.

For Travel or Baggage delays, a report must be obtained from the airline or carriers representative involved confirming the flight number, delay period and reason for the delay.

Immediately (within 24 hours) report any checked-in baggage loss or damage to airline or the carrier involved and submit a claim to them. In some instances, they may be responsible for the loss. Please also obtain a loss Baggage Report from the Airline Representative.

Report any other baggage loss or damage or theft to the local authority/police and retain the police report for your records to submit with claim form.

All losses under Travel Documents must be reported to local authorities and written acknowledgment obtained.

For liability claims do not make any admission or offer. Request the claim against you be put in writing.

How to submit your claim

• All claims need to be submitted to us within 30 days of the date of incident giving rise to a claim.
• Download the Claim Form  and complete ALL relevant sections in full.
• Collate and attach your proof of loss documentation. An outline of the required proof of loss documentation is below.
• Failing to provide the required details & documentation will result in us needing to contact you for clarification and delay the assessment of claim.
• For prompt assessment of your claim, submit form and supporting documentation by emailing to  A&[email protected] . Alternatively you can submit your claim via post.
• Should you have any query including a status update please contact our Claims at  [email protected]  remembering to quote your policy number.

Supporting documents and proof of loss

All claims are required to be submitted with the following supporting documents:

• Travel claim form, completed and signed
• Flights booking itinerary / E-tickets

In addition to these the following additional supporting documents are required based on the type of claim you are submitting:

Travel Smarter with Chubb Travel Insure Get an instant quote now!

You may contact us via mail or telephone:.

Chubb Insurance Malaysia Berhad

197001000564 (9827-A) Head Office: Wisma Chubb 38 Jalan Sultan Ismail 50250 Kuala Lumpur Malaysia

Chubb Customer Service

For general enquiries and claims, call

Tol Free: 1800 88 2846 (Mon-Fri: 8.30am to 5.15pm)

Email: [email protected]

For 24-hours emergency assistance, call (+603) 7628 3703

Chubb Worldwide Offices

For the mailing address, telephone number and email address of any Chubb office in our global network, use our office locator.

Chubb. Insured.™

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©   Chubb Insurance Malaysia Berhad. Chubb Insurance Malaysia Berhad is licensed under the Financial Services Act 2013 and regulated by Bank Negara Malaysia. This policy is underwritten by Chubb Insurance Malaysia Berhad. Full details of the terms, conditions and exclusions of this insurance are provided for in the  Policy Coverages . Please read our  Privacy Notice  and the  Product Disclosure Sheet .