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Moscow Metro Tour

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Description

Moscow metro private tours.

• 2-hour tour $87:  10 Must-See Moscow Metro stations with hotel pick-up and drop-off
• 3-hour tour $137:  20 Must-See Moscow Metro stations with Russian lunch in beautifully-decorated Metro Diner + hotel pick-up and drop off. 
• Metro pass is included in the price of both tours.

Highlight of Metro Tour

• Visit 10 must-see stations of Moscow metro on 2-hr tour and 20 Metro stations on 3-hr tour, including grand Komsomolskaya station with its distinctive Baroque décor, aristocratic Mayakovskaya station with Soviet mosaics, legendary Revolution Square station with 72 bronze sculptures and more!
• Explore Museum of Moscow Metro and learn a ton of technical and historical facts;
• Listen to the secrets about the Metro-2, a secret line supposedly used by the government and KGB;
• Experience a selection of most striking features of Moscow Metro hidden from most tourists and even locals;
• Discover the underground treasure of Russian Soviet past – from mosaics to bronzes, paintings, marble arches, stained glass and even paleontological elements;
• Learn fun stories and myths about Coffee Ring, Zodiac signs of Moscow Metro and more;
• Admire Soviet-era architecture of pre- and post- World War II perious;
• Enjoy panoramic views of Sparrow Hills from Luzhniki Metro Bridge – MetroMost, the only station of Moscow Metro located over water and the highest station above ground level;
• If lucky, catch a unique «Aquarelle Train» – a wheeled picture gallery, brightly painted with images of peony, chrysanthemums, daisies, sunflowers and each car unit is unique;
• Become an expert at navigating the legendary Moscow Metro system;
• Have fun time with a very friendly local;
• + Atmospheric Metro lunch in Moscow’s the only Metro Diner (included in a 3-hr tour)

Hotel Pick-up

Metro stations:.

Komsomolskaya

Novoslobodskaya

Prospekt Mira

Belorusskaya

Mayakovskaya

Novokuznetskaya

Revolution Square

Sparrow Hills

+ for 3-hour tour

Victory Park

Slavic Boulevard

Vystavochnaya

Dostoevskaya

Elektrozavodskaya

Partizanskaya

Museum of Moscow Metro

• Drop-off  at your hotel, Novodevichy Convent, Sparrow Hills or any place you wish
• + Russian lunch  in Metro Diner with artistic metro-style interior for 3-hour tour

Fun facts from our Moscow Metro Tours:

From the very first days of its existence, the Moscow Metro was the object of civil defense, used as a bomb shelter, and designed as a defense for a possible attack on the Soviet Union.

At a depth of 50 to 120 meters lies the second, the coded system of Metro-2 of Moscow subway, which is equipped with everything you need, from food storage to the nuclear button.

According to some sources, the total length of Metro-2 reaches over 150 kilometers.

The Museum was opened on Sportivnaya metro station on November 6, 1967. It features the most interesting models of trains and stations.

Coffee Ring

The first scheme of Moscow Metro looked like a bunch of separate lines. Listen to a myth about Joseph Stalin and the main brown line of Moscow Metro.

Zodiac Metro

According to some astrologers, each of the 12 stops of the Moscow Ring Line corresponds to a particular sign of the zodiac and divides the city into astrological sector.

Astrologers believe that being in a particular zadiac sector of Moscow for a long time, you attract certain energy and events into your life.

Paleontological finds 

Red marble walls of some of the Metro stations hide in themselves petrified inhabitants of ancient seas. Try and find some!

• Every day each car in  Moscow metro passes  more than 600 km, which is the distance from Moscow to St. Petersburg.
• Moscow subway system is the  5th in the intensity  of use (after the subways of Beijing, Tokyo, Seoul and Shanghai).
• The interval in the movement of trains in rush hour is  90 seconds .

What you get:

• + A friend in Moscow.
• + Private & customized Moscow tour.
• + An exciting pastime, not just boring history lessons.
• + An authentic experience of local life.
• + Flexibility during the walking tour: changes can be made at any time to suit individual preferences.
• + Amazing deals for breakfast, lunch, and dinner in the very best cafes & restaurants. Discounts on weekdays (Mon-Fri).
• + A photo session amongst spectacular Moscow scenery that can be treasured for a lifetime.
• + Good value for souvenirs, taxis, and hotels.
• + Expert advice on what to do, where to go, and how to make the most of your time in Moscow.

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• Travel Advice

Qantas brings back route after 50 years

It’s the destination with one of the biggest rainforests in the world, and a stunning display or coral under crystal clear waters. Now, it’s easier than ever to get to.

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Qantas airlines have announced they will be launching a new international route, which the carrier has not had in the sky for almost 50 years.

The new service, between Sydney and Papua New Guinea’s Port Moresby, will operate two return flights each week adding to the airline’s already existing service from Brisbane.

“These flights will meet the growing demand from the business community for travel between

Australia and Papua New Guinea,” Mr Wallace said.

“Our new Sydney service will save customers at least three hours in travel time on return trip by avoiding a stopover in Brisbane.”

Papua New Guinea, while trailing well behind Fiji, Bali and New Zealand when it comes to Australian tourism visitation, is steadily growing in popularity largely due to containing the world’s third largest rainforest, crystal clear waters, and 45,000km of coral reefs.

In 2019, less than 80,000 people visited PNG, but as visitation increases — so do accommodation offerings.

Earlier this year, Marriott International announced they would be expanding their accommodation into Papua New Guinea – marketing those wishing to have an “extended stay”.

The hotel features 88 modern apartments from one-bedroom suites to two-bedroom penthouses. Each apartment has upscale furnishings, separate living areas, fully-equipped kitchens and in-room washers and dryers.

“We are thrilled to establish our inaugural foothold in Papua New Guinea with this milestone opening”, said Sean Hunt, area vice-president of Australia, New Zealand and Pacific for Marriott International, in a statement.

“This is also a debut for the Marriott Executive Apartments brand in the region, allowing us to diversify our offering to cater to ambitious and adventurous travellers who seek a premium, trusted extended-stay experience.”

Papua New Guinea currently has travel advisory warnings in place, with SmartTraveller urging visitors to “exercise a high degree of caution in Papua New Guinea overall due to high levels of serious crime, with “higher levels” applying in some areas.

“Protests and civil disorder can escalate quickly,” the advisory states.

“Avoid areas where violence occurs and be alert to personal safety risks.”

The route is the latest international service to be added to Qantas’ network out of Sydney, with the airline suggesting it will support business and trade between Australia and Papua New Guinea.

Jetstar, owned by the Qantas Group, also announced the return of a popular route between Sydney and Japan this week.

The new route, between Sydney and Osaka (Kansai), had its first flight on Tuesday and marks the first time in 15 years the low-cost carrier has operated the route.

“Australians’ love for Japan continues to grow and the strength of the Australian dollar against the Yen means it’s incredibly affordable right now,” Jetstar’s executive manager of customer relations Jenn Armor said in a statement.

“This is the third direct service we’ve launched from Australia to Japan in the last six months and the second to Osaka, with strong demand for our existing flights.

More Coverage

“As the food capital of Japan, Osaka has so much to offer Aussie travellers, with incredible night markets, street stalls and Michelann star restaurants.”

Prices from Sydney to Osaka, which is Japan’s second biggest city after Tokyo, will start from just $363. It will run three return services per week on its Boeing 787 Dreamliners.

– with Shireen Khalil

Viral footage shows the moment a woman was arrested in the US after an over-the-top meltdown on a plane.

Two couples have been fighting to get money back from a Melbourne-based travel company after they were suddenly issued a $21,000 bill a month before their trip.

Australian Emily Sidoti has revealed what it is like living and working in Dubai as the highest ranking pilot on the largest passenger jet in the world.

Qantas criticised over disability policies after 'appalling' treatment of artist

For most people, booking a domestic flight is quick and simple.

But when Anwen Handmer tried to book a work trip with Qantas last month, it turned into a $6,400, weeks-long ordeal that made her feel like she didn't belong in society. 

The 46-year-old wheelchair user is on the board of Regional Arts Australia (RAA) and needed to fly between Perth and Canberra for work. 

Ms Handmer and her support worker had to book business class flights — at a huge cost — because Qantas couldn't accommodate her accessibility needs in economy. 

She was shocked. 

"It put [us] at a significant financial disadvantage compared to people [without disability] who would be travelling," she said. 

RAA wrote to Qantas to complain about Ms Handmer's experience. 

The letter, seen by the ABC, said the barriers placed in front of her just to attend a work meeting were "unacceptable" and RAA was "astounded" Qantas would treat her "in such an appalling manner". 

Chair Simon Spain said the whole process was "a dog's breakfast" that upset the entire organisation. 

"We all feel very much for Anwen," he said. 

"We expect better of our national carrier." 

What happened? 

Ms Handmer's muscular dystrophy means she doesn't have enough physical strength in her legs to allow other passengers into the airplane seats beside her. 

She travels with a support worker and needs a slide board — a flat piece of wood or plastic — to transfer from her wheelchair to a plane seat. 

On a flight last year, Ms Handmer was upset to be told by cabin crew her inability to move had delayed the flight and inconvenienced the crew.

In the future they said she needed to book via the airline's specific needs phone line .

So, when booking her Perth-Canberra return flights this year, that's exactly what she did.  

Weeks of confusion and back and forth ensued. 

Eventually it boiled down to two options:

• two seats in business class at 50 per cent off due to Ms Handmer's Qantas concession card (which came to $6,395)
• four seats in economy — to allow her more space — at full price (which came to more than $8,000)

"I was embarrassed that, after two weeks and more than ten phone calls, I had been unable to reach a [better] compromise," Ms Handmer said. 

Issues continued even after forking out for business class tickets.

Twenty minutes before boarding, Ms Handmer said she was told even business class didn't have enough room to use her slide board. 

Instead, she had to be lifted with a hoist — a piece of equipment she'd never used before.  

She said it made her suddenly feel like she'd "become an object that required manoeuvring".

"Usually, you use ... hoists for the first time in a controlled, dignified environment," she said.

'An absolute violation' 

These were the latest in a string of distressing incidents Ms Handmer said she's had with Qantas over several years. 

Ahead of a trip in 2022 Ms Handmer enquired about using the bathroom on board.

She was told she wouldn't be able to use her urine jug at her seat and that her only options for toileting were to catheterise or wear a nappy.

"I think that's an absolute violation ... I have no option to go to the bathroom on these flights," she said. 

Qantas's  access and inclusion plan states it "wants to make the journey as seamless as possible for people with disability and their families" and it's "important they are treated with dignity and respect every time they fly with us". 

Ms Handmer said it didn't look like the national carrier was always practicing what it preached. 

"They're talking the talk. They're not walking the walk," she said.

In a statement, a Qantas spokesperson said it had apologised to Ms Handmer. 

"We are currently investigating what went wrong during the booking process and will review our processes as necessary," they added. 

The ABC understands Qantas has also initiated a review of its carer fares. 

'Failing as a society' 

The ABC recently heard hundreds of stories from people with disability from across Australia who said transport systems across the country had failed them . Many reported being frequently slugged with extra costs for accessibility. 

When it comes to  air travel , people with disability can be left feeling humiliated , have their wheelchairs broken or damaged , and have assistance animals turned away . 

The policies that guide the aviation sector are currently under the microscope, with a government review set to be released later this year 

Mr Spain said organisations should be making it easier for people with disability to participate in life, not harder. 

"If any organisation can't carry out its inclusion policies, then we are failing as a society." 

Qantas has since refunded the difference between the business and economy class tickets. 

But for Ms Handmer, it's not just about money — she wants to keep flying and for Qantas to do better. 

"I need to keep travelling ... to improve things for myself and others," she said.

"I'm not the first, I'm not going to be the last, and if we don't keep trying to participate, then this stuff is just invisible."  

• X (formerly Twitter)

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Qantas Premier Credit Card

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Qantas Travel Money Card

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Qantas Money App

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Qantas Points

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Card Offers

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All Categories ​>​ ​Qantas Travel Money Card ​ > ​ ​Customer Support and Complaints ​>​ How do I lodge a complaint relating to my Qantas Travel Money Card?

Let us know 

We recognise that sometimes things can go wrong, and when they do, we want you to tell us so we can put them right as soon as possible. So if you’re unhappy with something, then please make sure you let us know by calling Qantas Travel Money on 1300 825 302 from Australia or +61 1300 825 302 if you are travelling internationally. 

Sending us feedback or a complaint via email

To contact us in writing you can email us at [email protected] .

To assist our team with their investigation, the following information should be included if available:

• Full Name of the account holder
• The Qantas Frequent Flyer number of the account holder    
• A summary of your feedback/complaint
• What you would like to happen next and/or the outcome you are looking to achieve
• Any details of who you have spoken with (if anyone) to have this matter resolved
• Contact details such as the desired e-mail address and contact phone number

Important note : Please do not put any unnecessary personal information in the email such as account numbers, DOB, mothers’ maiden name etc. So we can resolve your complaint as quickly as possible, we may need to contact you by telephone to confirm your identity, prior to sending you an email response. Please note also that we are only able to address concerns related to your Qantas Travel Money facility. For any matters relating to Qantas Frequent Flyer generally, please contact 13 11 31

You can also write to us by sending a written complaint to:

Qantas Travel Money Dispute Resolution 

72 Christie Street

St Leonards NSW 2065

How long will it take?

We will aim to resolve your complaint within 21 days, although it is not always possible to do so. If we are unable to resolve your complaint to your satisfaction within 30 days, you may be eligible to escalate the complaint to our external dispute resolution service. The period of 30 days may be extended in exceptional circumstances or where the Issuer decides to resolve the complaint under the rules of the Mastercard scheme.  

For complaints that are particularly complex or need investigation with other teams, more time may be required, we will advise you of the expected resolution date and keep you updated on our progress.

If you remain unsatisfied

If you remain unsatisfied with the outcome of your complaint after it has been reviewed by the Qantas Travel Money Service Quality team, you can request an independent review by the Australian Financial Complaints Authority (AFCA) on the details below.

Australian Financial Complaints Authority (AFCA)

You can also contact the Australian Financial Complaints Authority (AFCA), an external dispute resolution service:

Website:  www.afca.org.au

Email:  [email protected]

Phone:  1800 931 678  (free call)

Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

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Qantas pilots landed a plane with just one working engine, and the airline says it was safe to do so

• Qantas pilots safely landed a plane with a single engine in Perth.
• Qantas said its aircraft is safe to fly with just a single engine.
• Engine failure is rare, but it's not the first time a Qantas engine has had issues.

Qantas pilots successfully landed a plane flying from Melbourne to Perth in Australia with just one working engine on Monday, local newspaper The West Australian reported.

The pilots turned off one of the engines manually to make the emergency landing, the airline told The West Australian. The airline said the Qantas flight QF781 — an Airbus A330-200 — had issues with one of its engines as the flight got closer to Perth.

"The pilots followed the procedures for this type of incident and manually shut down the engine and requested a priority landing. These aircraft are designed to safely operate with one engine," Qantas told The West Australian.

Qantas engineers are now inspecting the plane, per the report. Qantas did not immediately respond to a request for comment from Business Insider.

Passengers said they heard a loud noise and that the plane was shaking before attempting to land in Perth.

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"The cabin crew were quick to start opening everything up however, curtains etc. Then the pilot came on and advised they'd shut down engine one," Lachlan Britt told The West Australian.

Darrell Weekes, another passenger on the flight, told the Australian Broadcasting Corporation the ordeal was a first for him, even after being a frequent flyer for 16 years.

"It's very unsettling to have a large bang and know that you're only flying on one engine," he said.

An X user who claimed to be on the flight said that the pilots landed the plane smoothly. "But thankful I've landed cause shit was scary to sit through (yes I did cry the whole time and no I won't be booking a flight soon)," they wrote.

Engine failures in commercial planes are rare. On average, jet engines have a failure rate of one per 370,000 flight hours, according to a 2018 paper by the University of Bologna, citing the Federal Aviation Administration.

Doug Drury, an aviation safety expert and professor at Central Queensland University , wrote in a 2023 CNN article that planes are designed so that they can fly just as well on one engine.

"Having just one engine operating means you won't have the maximum thrust power for take off, but you'd be able to fly and land just fine," Drury wrote, adding that planes can continue to fly with one engine failure until they run out of fuel.

It's not the first time Qantas pilots have had to turn off an engine to land safely. In January 2023, pilots landed a Qantas flight flying from Auckland to Sydney after one of the engines failed while crossing the Tasman Sea.

Watch: Jet bursts into flames after crash with coast guard plane at Tokyo airport

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Help and Support

Refunding, changing, or cancelling a flight booking, 20/06/2023 • knowledge, information.

What are my options when refunding, changing or cancelling a booking?

Changing your flight booking:

• Check your fare type and the fare conditions that apply to your booking including any fees that may apply for changing your flights, click here to find out more about the fare conditions.
• To change to your booking online, retrieve your booking via Manage booking or log in to your Frequent Flyer account .
• Once you have retrieved your booking the 'change' button will be available for eligible bookings. 

Cancelling or changing a flight after checking-in:  If you need to cancel your flight once you have checked in online, you can now undo check-in online or in the Qantas App, follow the easy steps on  how to undo check-in  

• The value as a refund, after cancellation fees (if any) have been deducted (check  Fare Type  for fare conditions), or
• A  Flight credit  to use for a new flight booking with us. 

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• Cancelling or changing a Reward flight booking
• Changing or Cancelling a Hotel booking
• Changing or cancelling my Classic Hotel Reward booking
• Cancelling a Qantas Frequent Flyer membership
• Changing or cancelling Status Hold

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Qantas and Virgin Australia put on notice over offsets after landmark decision on greenwashing

Dutch court’s ruling that KLM misled customers is a ‘wakeup call’ on decarbonisation plans, climate advocacy group says

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Australian airlines could be found to have misled consumers in the way they present their net zero goals and market offset options during flight bookings, climate advocates have claimed, after a landmark legal decision on aviation “greenwashing”.

The warning from Climate Integrity, a new Australia-based advocacy group , follows a Dutch court late last month ruling that airline KLM misled customers with vague environmental claims, and that its affirmation to the goals of the Paris Agreement was “misleading and therefore unlawful”.

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The Dutch greenwashing decision found 15 of 19 of KLM’s claims about its environmental ambitions were misleading, including that marketing statements about offsetting flights and sustainable aviation fuels (SAF) painted “too rosy a picture” of the technologies’ feasibility.

A billboard ad showing a child on a swing with the statement “join us in creating a more sustainable future” was also declared misleading because it failed to explain how it related to any environmental benefit. The impression was reinforced by the background of sky, mountain and water, the court said.

Claire Snyder, the director of Climate Integrity, said “Australian airlines should be paying close attention” to that decision.

“The ruling is a timely wake-up call to airlines with public net zero commitments, that they must put forward concrete and credible decarbonisation plans or face the legal risk of misleading consumers and investors,” Snyder said.

The Australian Competition and Consumer Commission has recently declared a crack down on “greenwashing” , and Snyder pointed to an analysis her group conducted that found Qantas’s decarbonisation plans featured “a number of low integrity practices”.

While Snyder commended Qantas as being an early mover to pledge support for the Paris Agreement goals, her group’s analysis has concluded the airline “has no comprehensive, full-costed or independently verified plan for reducing their emissions in line with a scientific pathway”.

Snyder was critical of Qantas’ interim emissions target of 25% by 2030, calling it “impossible to assess if they are on track”, and alleged Qantas had “no clear plan or timeline to phase out the use of fossil fuels”.

Heavy reliance on the ongoing use of offsets was also of concern, Snyder said, as the schemes have varying levels of integrity. She noted UN expert groups have urged companies to have plans to actively reduce emissions, and not just rely on future technologies.

Many industries are pushing ahead with decarbonisation plans but aviation has proved more difficult, in large part due to a lack of readily available technology such as electric replacements for modern commercial passenger aircraft.

Qantas and Virgin Australia, like most global airlines, have announced emissions reductions agendas that heavily rely on offsets, including buying credits from projects in Australia and overseas. They also give customers the option to pay for an individual offset when booking their flight.

Snyder compared Qantas’ “fly carbon neutral” option to the marketing strategies used by KLM in its scheme that was found misleading.

“As a consumer flying with Qantas you could be forgiven for thinking that a few dollars for an offset at checkout means your flight makes no contribution to the climate crisis,” Snyder said.

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Virgin Australia makes a similar claim when offering passengers an offset option during booking.

Both Qantas and Virgin Australia also have future plans to incorporate SAF when it becomes available.

While airlines struggle with the prohibitive price of SAF – on average 2.5 times more than existing jet fuel – and scarce availability globally, Australia’s aviation industry experiences these barriers more acutely because it is not produced at commercial quantities locally.

Qantas’ target is for 10% of fuel use to come from SAF by 2030 and it has invested in local production startups. Virgin, acknowledging local supply issues, has said it wants to be able to buy greener fuel to power other airlines’ planes overseas but be recognised as if it had used the fuel on its domestic flights.

Critics argue that a carrier cannot fairly claim it has plans to reduce its emissions if it intends to grow its network and operate more flights, producing more emissions, in the long term.

Zoe Bush, a climate lawyer with the Environmental Defenders Office, said Australian airlines “know that consumer decisions are informed by climate considerations, and so they’re trying to inform consumers that they’re taking action”.

“But they’re ultimately relying on the same technologies as KLM,” she said.

Bush said it was “easy to mislead consumers” under Australian law, and so Australian aviation companies would be well advised to make sure their representations on offsets and SAF could be substantiated”.

A Qantas spokesperson said “aviation is a hard-to-abate sector and high integrity offsets are key to us meeting emission reduction targets until sustainable aviation fuel and low and zero-emissions technologies are more readily available”.

Virgin Australia declined to comment. Both Virgin and Qantas’s offset programs are certified under the government’s Climate Active program. The program’s effectiveness was called into question by a 2023 Guardian investigation .

• Airline emissions
• Airline industry
• Paris climate agreement
• Greenhouse gas emissions

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