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Travel Counsellors starts consultation with 100 head office staff

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Travel Counsellors has begun a consultation with about 100 staff at its Manchester headquarters as it battles the impact of Covid-19 on the travel industry.

The homeworking agency group said it is exploring all options to mitigate redundancies, which could affect about a third of its back office team which supports the company’s 1,300 self-employed travel agents in the UK.

It insisted staff reductions would not affect the level of service provided to individual travel counsellors.

More :  Travel Counsellors consults 320 staff about job options  [March 20]

To support the staff facing consultation, Travel Counsellors has launched a dedicated programme which focuses on wellbeing, finances and future career development.

It includes a programme to help some support staff to transition to become a self-employed franchisee travel agent with the company.

Travel Counsellors announced a consultation with about 320 staff in March , days before the government unveiled its furlough scheme. It then moved to furlough affected staff through chancellor Rishi Sunak’s flagship scheme .

Chief executive Steve Byrne said: “Since the start of the pandemic, the business has been quick to react and adapt both financially and operationally, with the community coming together to support and look after each other and their customers throughout the crisis.

“As with many other businesses we have been able to take advantage of the Job Retention Scheme to keep a number of our valued support team colleagues within the company whilst we navigated unchartered waters. And whilst we are seeing green shoots and the business is in a strong position to adapt and emerge quickly from this, the ongoing uncertainty in the industry means we have had to look carefully at our costs and identify ways in which we can streamline our structure to support our future.

“As we move beyond the support of the Job Retention Scheme, we have taken the extremely difficult decision to begin the consultation process with a number of our employees, placing just over 100 back office roles in our Manchester-based support centre at risk.

“We deeply understand the profound impact this will have on our people, which is of no fault of their own, and we are 100% dedicated to supporting them by putting every measure we can in place to help these talented people make the right transition for them, and exploring all options to keep as many within the business as possible. We will also continue to support the industry in its call for dedicated support for talented travel professionals and their valued customers.”

The employee support package includes a wellbeing hub, mindset programmes and mental health support. All employees will have access to a 24/7 support service, with the company extending benefits such as Bupa health care beyond people leaving the business.

Impacted staff will be able to access the company’s welfare fund up to six months after leaving the business, as well as financial advice.

Travel Counsellors will also provide learning and development resources in partnership with social network LinkedIn for the next six months, holding weekly career planning clinics and working with third-party agencies to support staff searching for work.

Byrne added: “We entered this situation in a really strong position with consecutive year-on-year growth and sales up by 15% in the four months prior to the pandemic, but of course, we are not immune to the current situation. We are confident these changes will support the long-term future of the company as part of a wider package of measures in place to guarantee we are well capitalised to grow, and ensure the business emerges stronger and even better positioned to support our franchisees’ businesses to thrive in the months and years ahead.

“Throughout this period we have seen our community of over 2,000 people come together and support one another in the most inspiring ways. Our priority throughout this process is, and will continue to be, ensuring each and every talented team member impacted is supported and treated with the respect, care and kindness they deserve, reflective of our values at Travel Counsellors.”

The company launched a support scheme for franchisees in April. The dedicated welfare fund was an extension of its benevolent fund, to help business owners in financial stress due to the impact of coronavirus on their income. It included a TC Support Package with information and initiatives designed to help franchisees continue to run their businesses in the best ways possible during the crisis.

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Head of Business Development

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We’ve been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 300 super-talented people in our Support Offices to help them create unique, inspiring and exciting experiences for their customers, whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace – as well as towards customers – has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 (Large Company) as well as being the first travel company to be awarded the Queen’s Award for Enterprise in the Innovation category!

We are currently expanding at a phenomenal rate – on the back of what is our record year in terms of revenue (over £930m) - and so are looking for outstanding individuals to join our dedicated Head Office team, to help the company continue to flourish.

About the Role

The head of business development is to coach, develop, grow and manage an expanding team. This role will be responsible for creating a high performing team and achieving the budget for new client acquisition, whilst retaining and growing the Business Development organisation.

As Head of Business Development, you will be responsible for:

• Monthly reporting on new client acquisitions and trading to Head of Corporate & MD
• Managing team performance to achieve individual and team goals
• Providing continuous improvement to sales processes
• Developing a relationship with TC community to place new business
• Being inclusive of TCBDM community
• Collaborating with recruitment using new client acquisitions to aid recruitment of corporate TCs
• Developing B2B annual marketing plan with Head of Brand and Head of Corporate
• Assisting with client proposals, presentations and exhibitions
• Ensuring brand positioning in market through product launches, client forums/events and social media
• Leading the collaboration of international markets

Key Skills:

• Leadership - Proven track record of leading and growing high performance sales teams
• Organisation - Be generous with time to coach the team, whilst being across new business trading and conversions from the team
• Integrity - Operate ethically at all times, resolve conflict of interest in a fair and equitable way for all parties
• Business Travel Experience - Understanding of competition, technology and industry challenges and opportunities

Our Benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

• A competitive basic salary + annual company bonus
• Flexible hybrid working model (2 days home, 3 days office)
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter day (annually)
• Enhanced Maternity / Paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company Pension scheme
• Costco Membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount
• Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)

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