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11 Best Travel Insurance Companies in April 2024

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

If the past few years have shown us anything, it’s that travelers need to be prepared for the unexpected — from a pandemic to flight troubles to the crowded airport terminals so many of us have encountered.

Whether you’re looking for an international travel insurance plan, emergency medical care or a policy that includes extreme sports, these are the best travel insurance providers to get you covered.

How we found the best travel insurance

We looked at quotes from various companies for a 10-day trip to Mexico in September 2024. The traveler was a 55-year-old woman from Florida who spent $3,000 total on the trip, including airfare.

On average, the price of each company’s most basic coverage plan was $126.53. The costs displayed below do not include optional add-ons, such as Cancel For Any Reason coverage or pre-existing medical condition coverage.

Read our full analysis about the average cost of travel insurance so you can budget better for your next trip.

However, depending on the plan, you may be able to customize at an added cost.

As we continue to evaluate more travel insurance companies and receive fresh market data, this collection of best travel insurance companies is likely to change. See our full methodology for more details.

Best insurance companies

Types of travel insurance

What does travel insurance cover, what’s not covered, how much does it cost, do i need travel insurance, how to choose the best travel insurance policy, what are the top travel destinations in 2024, more resources for travel insurance shoppers, top credit cards with travel insurance, methodology, best travel insurance overall: berkshire hathaway travel protection.

Berkshire Hathaway Travel Protection

• ExactCare Value (basic) plan is among the least expensive we surveyed.
• Speciality plans available for road trips, luxury travel, adventure activities, flights and cruises.
• Company may reimburse claimants faster than average, including possible same-day compensation.
• Multiple "Trip Delay" coverage types might make claims confusing.
• Cheapest plan only includes fixed amounts for its coverage.

Under the direction of chair and CEO Warren Buffett, Berkshire Hathaway Travel Protection has been around since 2014. Its plans provide numerous opportunities for travelers to customize coverage to their needs.

At $135 for our sample trip, the ExactCare Value (basic) plan from Berkshire Hathaway Travel Protection offers protection roughly $10 above the average price.

Want something cheaper? Air travelers looking for inexpensive, less comprehensive protections might opt for a basic AirCare plan that includes fixed amounts for its coverage .

Read our full review of Berkshire Hathaway .

What else makes Berkshire Hathaway Travel Protection great:

Pre-existing medical condition exclusion waivers available at no extra cost.

Plans available for travelers going on a cruise, participating in extreme sports or taking a luxury trip.

ExactCare Value (basic) plan was among the least expensive we surveyed.

Best for emergency medical coverage: Allianz Global Assistance

Annual or single-trip policies are available.

• Multiple types of insurance available.
• All plans include access to a 24/7 assistance hotline.
• More expensive than average.
• CFAR upgrades are not available.
• Rental car protection is only available by adding the One Trip Rental Car protector to your plan or by purchasing a standalone rental car plan.

Allianz Global Assistance is a reputable travel insurance company offering plans for over 25 years. Customers can choose from a variety of single and annual policies to fit their needs. On top of comprehensive coverage, some travelers might opt for the more affordable OneTrip Cancellation Plus, which is geared toward domestic travelers looking for trip protections but don’t need post-departure benefits like emergency medical or baggage lost.

For our test trip, Allianz Global Assistance’s basic coverage cost $149, about $22 above average.

What else makes Allianz Global Assistance great:

Annual and single-trip plans.

Plans are available for international and domestic trips.

Stand-alone and add-on rental car damage product available.

Read our full review of Allianz Global Assistance .

Best for travelers with pre-existing medical conditions: Travel Guard by AIG

Travel Guard by AIG

• Offers last-minute coverage.
• Pre-Existing Medical Conditions Exclusion Waiver available at all plan levels.
• Plan available for business travelers.
• Cancel For Any reason coverage only available for higher-level plans, and only reimburses up to 50% of the trip cost.
• Trip interruption coverage doesn't apply to trips paid for with points and miles.

Travel Guard by AIG offers a variety of plans and coverages to fit travelers’ needs. On top of more standard trip protections like trip cancellation, interruption, baggage and medical coverage, the Cancel For Any Reason upgrade is available on certain Travel Guard plans, which allows you to cancel a trip for any reason and get 50% of your nonrefundable deposit back as long as the trip is canceled at least two days before the scheduled departure date.

At $107 for our sample trip, the Essential plan was below average, saving roughly $20.

What else makes Travel Guard by AIG great:

Three comprehensive plans and a Pack N' Go plan for last-minute travelers who don't need cancellation benefits.

Flight protection, car rental, and medical evacuation coverage, as well as annual plans available.

Pre-existing medical conditions exclusion waiver available on all plan levels, as long as it's purchased within 15 days.

Read our full review of Travel Guard by AIG .

Best for those who pack expensive equipment: Travel Insured International

Travel Insured International

• Higher-level plan include optional add-ons for event tickets and for electronic equipment
• Rental car protection add-on for just $8 per day, even on lower-level plan.
• Many of the customizations are only available on the higher-tier plan.
• Coverage cost comes in above average in our latest analysis.

Travel Insured International offers several customization options. For instance, those going to see a show may want to add on event ticket registration fee protection. Traveling with expensive gear?Consider adding on coverage for electronic equipment for up to $2,000 in coverage.

Be sure to check which policies are available in your state. You will need to input your destination, residence, trip dates and the number of travelers to get a quote and see coverages.

What else makes Travel Insured International great:

Comprehensive plans include medical expense reimbursement accidents, sickness, evacuation and pre-existing conditions, depending on the plan.

Flight plans include coverage for missed and canceled flights and lost or stolen baggage.

Read our full review of Travel Insured International .

Best for adventurous travelers: World Nomads

World Nomads

• Travelers can extend coverage mid-trip.
• The standard plan covers up to $300,000 in emergency evacuation costs.
• Plans automatically cover 200+ adventurous activities.
• No Cancel For Any Reason upgrades are available.
• No pre-existing medical condition waivers are available.

Many travel insurance plans contain exclusions for adventure sports activities. If you plan to ski, bungee jump, windsurf or parasail, this might be a plan to consider.

Note that the Standard plan ($72 for our sample trip), while the most affordable, provides less coverage than other plans. But it can be a good choice for travelers who are satisfied with trip cancellation and interruption coverage of $2,500 or less, do not need rental car damage protection, find the limits to be sufficient and do not need coverage for certain more adventurous activities.

What else makes World Nomads great:

Comprehensive international travel insurance plans.

Coverage available for adventure activities, such as trekking, mountain biking and scuba diving.

Read our full review of World Nomads .

Best for medical coverage: Travelex Insurance Services

Travelex Insurance Services

• Top-tier plan doesn’t break the bank and provides more customization opportunities.
• Offers a plan specifically for domestic travel.
• Sells a post-departure medical coverage plan.
• Fewer customization opportunities on the Basic plan.
• Though perhaps a plus for domestic travelers, keep in mind the Travel America plan only covers domestic trips.

For starters, basic coverage from Travelex Insurance Services came in at $125, almost exactly average for our sample trip.

Travelex’s plans focus heavily on providing protections that are personalized to your travel style and trip type.

While the company does offer comprehensive plans that include medical benefits, you can also choose between cheaper plans that don’t provide cancellation coverage but do offer protections during your travels.

Read our full review of Travelex Insurance Services .

What else makes Travelex Insurance Services great:

Three comprehensive plans available, two of which cover international trips.

Offers a post-departure plan geared exclusively toward disruptions after you leave home.

Two flight insurance plans available.

Best if you have travel credit card coverage: Seven Corners

Seven Corners

• Annual, medical-only and backpacker plans are available.
• Cancel For Any Reason upgrade is available for the cheapest plan.
• Cheapest plan also features a much less costly Interruption for Any Reason add-on.
• Offers only one annual policy option.

Each Seven Corners plan offers several optional add-ons. Among the more unique is a Trip Interruption for Any Reason, which allows you to interrupt a trip 48 hours after the scheduled departure date (for any reason) and receive a refund of up to 75% of your unused nonrefundable deposits.

The basic coverage plan for our trip to Mexico costs $124 — right around the average.

What else makes Seven Corners great:

Comprehensive plans for U.S. residents and foreigners, including travelers visiting the U.S.

Cheap add-ons for rental car damage, sporting equipment rental or trip interruption for any reason.

Read our full review of Seven Corners .

Best for long-term travelers: IMG

• Coverage available for adventure travelers.
• Special medical insurance for ship captains and crew members, international students and missionaries.
• Claim approval can be lengthy.

While some travel insurance companies offer just a handful of plans, with IMG, you’ll really have your pick. Though this requires a bit more research, it allows you to search for coverage that fits your travel needs.

However, travelers will want to be aware that IMG’s iTravelInsured Travel Lite is expensive. Coming in at $149.85, it’s the costliest plan on our list.

Read our full review of IMG .

What else makes IMG great:

More affordable than average.

Many plans to choose from to fit your needs.

Best for travelers with unpredictable work demands: Tin Leg

• In addition Cancel For Any Reason, some plans offer cancel for work reason coverage.
• Adventure sports-specific coverage is available.
• Plans have overlap that can be hard to distinguish.
• Only one plan includes Rental Car Damage coverage available as an add-on.

Tin Leg’s Basic plan came in at $134 for our sample trip, adding about $8 onto the average basic policy cost. Note that you’ll pay a lot more if you shop for the most comprehensive coverage, and there are eight plans to choose from for trips abroad.

The multitude of plans can help you find coverage that fits your needs, but with so many to choose from, deciding can be daunting.

The only real way to figure out your ideal plan is to compare them all, look at the plan details and decide which features and coverage suit you and your travel style best.

Read our full Tin Leg review .

Best for booking travel with points and miles: TravelSafe

• Covers up to $300 redepositing points and miles on eligible canceled award flights.
• Optional add-on protection for business equipment or sports rentals.
• Multi-trip or year-long plans aren’t available.

Selecting your travel insurance plan with TravelSafe is a fairly straightforward process. The company’s website also makes it easy to visualize how optional add-on elements influence the total cost, displaying the final price as soon as you click the coverage.

However, at $136, the Basic plan was among the more expensive for our trip to Mexico.

What else makes TravelSafe great:

Rental car damage coverage add-on is available on both plans.

Cancel For Any Reason coverage available on the TravelSafe Classic plan.

Read our full TravelSafe review .

Best for group travel insurance: HTH Insurance

HTH Travel Insurance

• Covers travelers up to 95 years old.
• Includes direct pay option so members can avoid having to pay up front for services.
• A 24-hour delay is required for baggage delay coverage on the TripProtector Economy plan.
• No waivers for pre-existing conditions on the lower-level plan.

HTH offers single-trip and multitrip medical insurance coverage as well as trip protection plans.

At around $125, the Trip Protector Economy policy is at the average mark for plans we reviewed.

You can choose to insure group trips for educators, crew, religious missionaries and corporate travelers.

What else makes HTH Insurance great:

Medical-only coverage and trip protection coverage.

Lots of options for group travelers.

Read our full review of HTH Insurance .

As you shop for travel insurance, you’ll find many of the same coverage categories across numerous plans.

Trip cancellation

This covers the prepaid costs you make for your trip in cases when you need to cancel for a covered reason. This coverage helps you recoup upfront costs paid for flights and nonrefundable hotel reservations.

Trip interruption

Trip interruption benefits generally involve disruptions after you depart. It helps reimburse costs incurred for flight delays, cancellations and plenty of other covered disruptions you might encounter during your travels.

This coverage can cover the costs for you to return home or reimburse unexpected expenses like an extra hotel stay, meals and ground transportation.

Trip delay coverage helps cover unexpected costs when your trip is delayed. This is another coverage that helps offset the costs of flight trouble or other travel disruptions.

Note that many policies have a total amount a traveler can claim, with caps on per diem benefits, too.

Cancel For Any Reason

Cancel For Any Reason coverage allows you to recoup some of the upfront costs you paid for a trip even if you’re canceling for a reason not otherwise covered by your standard travel insurance policy.

Typically, adding this protection to your plan costs extra.

Baggage delay

This coverage helps cover the costs of essential items you might need when your luggage is delayed. Think toiletries, clothing and other immediate items you might need if your luggage didn’t make it on your flight.

Many travel insurance plans with baggage delay protection will specify how long (six, 12, 24 hours, etc.) your luggage must be delayed before you can make a claim.

Lost baggage

Used for travelers whose luggage is lost or stolen, this helps recoup the lost value of the items in your bag.

You’ll want to make sure you closely follow the correct procedures for your plan. Many plans include a maximum total amount you can claim under this coverage and a per-item cap.

Travel medical insurance

This covers out-of-pocket medical costs when travelers run into an emergency.

Because many travelers’ health insurance plans don’t cover medical care overseas, travel medical insurance can help offset out-of-pocket health care costs.

In addition to emergency medical coverage, many plans have medical evacuation or repatriation coverage for costs incurred when you must be taken to a hospital or return to your home country because of a medical situation.

Most travel insurance plans cover many trip protections that can help you be prepared for unexpected travel disruptions and expenses.

These coverages are generally aimed at protecting the money you put into your trip, expenses you incur because of travel trouble and costs incurred if you have a medical emergency overseas.

On top of core coverages like trip cancellation and interruption and travel medical coverage, some plans offer add-on options like waivers for pre-existing conditions, rental car collision damage waivers or adventure sports riders. These usually cost extra or must be added within a specified timeframe.

Typical travel insurance policies offer coverage for many unforeseen events, but as you research to select a plan, consider your needs. Though every plan differs, there are some commonly excluded coverages.

For instance, you typically can’t get coverage for a named storm if you bought the coverage after the storm was named. In other words, if you have a trip to the Caribbean booked for Sept. 25 and on Sept. 20 a hurricane develops and is named, you generally won’t be able to buy a travel insurance plan Sept. 21 in hopes of getting your money back.

Many plans also don’t cover activities performed under the influence of drugs or alcohol or any extreme sports. If the latter applies to you, you might want to consider a plan with specific coverages for adventure-seekers.

For numerous plans, a few other situations don’t qualify as an acceptable reason to cancel and make a claim, such as fear of travel, medical tourism or pregnancies (unless you booked a trip and bought insurance before you became pregnant or there are complications with the pregnancy). This is where a Cancel For Any Reason add-on to your coverage can be helpful.

You can also run into trouble if you give up on a trip too soon: a minor (or even multihour) flight delay likely isn’t sufficient to cancel your entire trip and get reimbursed through your plan. Be sure to review what requirements your specific plan has when it comes to canceling a trip, claiming trip interruption, etc.

Travel insurance costs vary widely. The final price of your plan will fluctuate based on your age, length of trip and destination.

It will also depend on how much coverage you need, whether you add on specialized policies (like Cancel For Any Reason or pre-existing conditions coverage), whether you plan to participate in extreme sports and other factors.

In our examples above, for instance, the 35-year-old traveler taking a $2,000 trip to Italy would have spent an average $76 for a basic plan to get coverage for things like trip cancellation and interruption, baggage protection, etc. That’s a little less than 4% of the total trip cost — lower than average.

If there were multiple members in a traveling party or if they were going on, say, a rock-climbing or bungee-jumping excursion, the costs would go up.

On average, travel insurance comes to about 5% to 10% of the trip cost. However, considering many of the plans reimburse up to 100% of the trip cost (or more) for disruptions like trip cancellation or interruption, it can be a worthwhile expense if something goes wrong.

It depends. Consider the following factors that might affect your decision: You’re young and healthy, all your bookings are refundable or cancelable without a penalty, your flights are nonstop, you’re not checking bags and a credit card you carry offers some travel protections . In that case, travel insurance might not be necessary.

On the other hand, if you prepaid a large chunk of money for a nonrefundable African safari, you’re going on a Caribbean cruise in the middle of a hurricane season or you’re going somewhere where the cost of health care is high, it’s not a bad idea to buy a travel insurance plan. Here’s how to find the best travel insurance coverage for you.

If you’re thinking of booking a trip and not planning to buy travel insurance, you may want to consider at least booking refundable airfare and not prepaying for hotel, rental car and activity reservations. That way, if something goes wrong, you can cancel without losing any money.

Selecting the best travel insurance policy comes down to your needs, concerns, preferences and budget.

As you book, take a few minutes to consider what most concerns you. Is it getting stranded because of flight trouble? Having the ability to cancel for any reason you see fit without losing money? Getting sick or injured right before departure and needing to postpone the trip? Injuring yourself or falling ill while overseas?

Ultimately, you want a plan that protects you, your money and the large investment in your trip — but doesn’t cost too much, either.

Medical coverage. If your priority is having adequate medical coverage abroad, you might want to look for plans with high limits for medical emergencies and medical evacuation.

Complex travel itinerary. If your itinerary has lots of flight connections, prepaid hotels and deposits for activities you can’t get back, prioritizing a plan with the best coverage for trip cancellations or interruptions may land at the top of your list.

Travel uncertainty. If you’re on the fence about a trip and have nonrefundable reservations, you may want to select a plan with a Cancel For Any Reason coverage option, which can help you recoup about 50% to 75% of the costs. This helps provide peace of mind, placing the decision on whether to travel entirely in your hands.

Car rentals. If you’re renting a car, a collision damage waiver is often worth looking into.

The following destinations are the top insured destinations in 2024, according to Squaremouth (a NerdWallet partner).

The Bahamas.

Costa Rica.

Antarctica.

In 2022, travelers spent about 25.53% more on trips than they did before the pandemic.

As of December, NerdWallet analysis determined travel prices are 10% higher than pre-pandemic. Each statistic makes a strong case for protecting your travel investment as you plan your next trip.

Bookmark these resources to help you make smart money moves as you shop for travel insurance.

What is travel insurance?

CFAR explained.

Is travel insurance worth getting?

10 credit cards that provide travel insurance.

Here is the list of travel cards offered by Chase that include various forms of travel insurance.

Having one of these in your wallet is a good start to protecting your travel investments and preventing expensive accidents; however, savvy travelers check card terms closely and sometimes supplement with a third-party policy, like from one of the companies above, to better protect themselves.

on Chase's website

• Trip delay: Up to $500 per ticket for delays more than 12 hours.

• Trip cancellation: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.

• Trip interruption: Up to $10,000 per person and $20,000 per trip. Maximum benefit of $40,000 per 12-month period.

• Baggage delay: Up to $100 per day for five days.

• Lost luggage: Up to $3,000 per passenger.

• Trip delay: Up to $500 per ticket for delays more than 6 hours.

• Trip delay: Up to $500 per trip for delays more than 12 hours.

• Car rentals: Theft and collision damage for most cars in the U.S. and abroad.

• Trip cancellation: Up to $1,500 per person and $6,000 per trip.

• Trip interruption: Up to $1,500 per person and $6,000 per trip.

• Baggage delay: Up to $100 per day for three days.

We used the following factors to choose insurance providers to highlight:

Breadth of coverage: We looked at how many plans each company offered plus the range of their standard plans. 

Depth of coverage: We considered two data points to get a sense of how much each company pays out for common travel issues — the maximum caps for trip cancellation and trip interruption claims.

Cost: By looking at the costs for basic coverage across multiple companies, we determined an average cost for shoppers to benchmark plan prices against.

Customizability: While standard plans can cover a lot of ground, sometimes you need something a little more personal.

Customer satisfaction. Using data from Squaremouth when available, and Google Reviews as a backup, we can give kudos to companies with better track records from their clients.

No, it doesn’t necessarily get more expensive the longer you wait to purchase. However, as you put off buying insurance, you may lose access to potential plans and coverage options.

In general, buying travel insurance within a few days to two weeks of prepaying or making an initial deposit for your trip is your best bet. Assuming you’re not booking last-minute, this will provide you with access to the widest possible range of coverage options. It also helps prevent any medical conditions or storms that pop up between booking and buying a plan from ending up as excluded situations, which won’t be covered by your plan.

But, generally, many plans do allow you to buy coverage quite close to your departure date.

To get the most out of your travel insurance plan, buy it soon after making your initial prepayment or deposit to ensure you have access to the biggest menu of plans possible.

Select a plan that’s comprehensive enough to cover the travel scenarios you’re most concerned about or likely to encounter but not too expensive or laden with protections you’d never likely need.

Whatever your coverage, thoroughly review the plan so you understand what’s covered and what’s not, plus how to adhere to the plan’s rules for making a claim.

Travelers frequently use phrases like “trip insurance” and “travel insurance,” as well as “trip protection,” interchangeably, but they do mean different things, according to Stan Sandberg, founder of insurance comparison site TravelInsurance.com.

Trip insurance, or trip protection, generally refers to predeparture (or preevent) coverage if you need to cancel. You may see these plans sold by airlines, online travel agencies or even ticketed event sellers.

“You could refer to it as the portion that protects the investment in the trip,” Sandberg says.

A travel insurance plan typically includes that — plus more comprehensive benefits to protect you during your trip, from medical coverage to trip delay and lost baggage protections, and many more elements, depending on the plan.

Though travel insurance is typically not required for international trips, your personal circumstances will play a key role in whether it’s a good investment.

For instance, young, healthy travelers with few prepaid trip expenses embarking on a relatively risk-free trip may not see a need to buy a plan.

Older travelers with complicated itineraries who are visiting destinations where they could potentially fall ill or get injured — or who could encounter bad weather or some other disrupting factor along the way — may want to buy coverage.

Consider a few key questions:

How well would your health insurance plan cover you if you needed to visit a hospital overseas?

How much did you prepay for a hotel or rental car?

How much money would you be out if weather or some other flight issue derailed your itinerary?

Could you afford an unexpected night in a city where you have a connecting flight?

Do you already have a credit card that provides some travel protections?

Your answers to these questions can help you decide whether you need travel insurance for your international trip.

In general, buying travel insurance

within a few days to two weeks of prepaying or making an initial deposit

for your trip is your best bet. Assuming you’re not booking last-minute, this will provide you with access to the widest possible range of coverage options. It also helps prevent any medical conditions or storms that pop up between booking and buying a plan from ending up as excluded situations, which won’t be covered by your plan.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

On a similar note...

Search Smartraveller

Choice travel insurance buying guide.

Do you need travel insurance? How do you choose the right cover? What are you covered for?

CHOICE answers all the questions you need to know before leaving the country.

Download the CHOICE travel insurance buying guide [PDF 3.52MB] Download the CHOICE travel insurance cheat sheet [PDF 587KB] Who is CHOICE? Set up by consumers for consumers, CHOICE is the independent consumer advocate that provides Australians with information and advice, free from commercial bias. Visit choice.com.au .

Why travel insurance?

• Does travel insurance cover COVID-19?

How to get travel insurance

Before you buy, how to save money on travel insurance.

• How to read the product disclosure statement

What are you covered for?

• Credit card insurance

How to make a complaint

If you’re leaving Australia, travel insurance is just as essential as a passport.

Holidays don’t always go as planned.

If you’re leaving Australia, travel insurance is just as essential as a passport. Medical expenses are the number one reason to get insurance, but sometimes other things can go wrong, such as trip cancellations, delays, lost luggage or even the big stuff like natural disasters and pandemics. If you end up out of pocket because of these things, insurance can make up for that.

The Australian Government won’t pay your medical bills.

In an emergency, the Australian Government can only help so much. The Consular Services Charter describes what the government can and can’t do to help Australians overseas.

If you end up injured or sick while overseas, you’ll be footing the hospital bill and the cost of flying home. If you’re really unlucky, that could cost you or your family hundreds of thousands of dollars.

68% of travellers mistakenly believe the Australian Government would ensure they get medical treatment if they need it overseas, and 43% believe the government would pay their medical bills.

Some countries won’t let you in if you don’t have insurance. 

Singapore and the UAE require you to have travel insurance. Not to mention all 26 European countries in the Schengen Area if you’re applying for a visa to visit. Read the Smartraveller travel advice for information about your destination.

Reciprocal healthcare Australia has reciprocal healthcare agreements with several countries: Belgium, Finland, Italy, Malta, the Netherlands, New Zealand, Norway, the Republic of Ireland, Slovenia, Sweden and the United Kingdom. If you have Medicare, you can get subsidised treatment for essential services only in these countries, which often leads people to ask whether they still need travel insurance. The answer is yes, for the following reasons. You’re usually only covered for urgent care that can’t wait until you get home. If you’re very ill, travel insurance can pay for a medical escort to bring you home to Australia. You still may have to pay fees for treatment and medication. For example, in New Zealand reciprocal health care doesn’t cover you for free or subsidised care by a general practitioner or ambulance. Travel insurance can cover you for cancellations, delays, stolen items and more.

Remember to take your Medicare card with you. You’ll need it, along with your passport, to prove you’re eligible for reciprocal health care. For more information, visit servicesaustralia.gov.au .

Marco* had breathing difficulties on his way home from Europe, causing his flight to be diverted to the UAE. Hospitals in the UAE won’t admit you unless you have insurance or can pay an upfront fee. Marco’s family had to pay thousands of dollars for his treatment. *To protect privacy we have changed names and some details

Do you need domestic travel insurance?

Most of us already have medical cover at home, be it Medicare or private health insurance or both. But there are still a few key reasons to consider domestic travel insurance.

• Cancellation: If you’ve spent a lot on your holiday, then it’s not too much extra to buy travel insurance in case of the unforeseen.
• Baggage cover: If you’re travelling with valuables, think about whether you want them covered for theft, loss or damage.
• Car hire excess: You can save money using travel insurance to cover your collision damage excess, rather than paying the car hire company’s extra charge.

Does international travel insurance cover COVID-19?

Many travel insurers now offer limited cover for COVID-19, but the available cover varies quite a lot.  Some policies only cover medical and repatriation costs if you get COVID-19 overseas, while other policies provide limited cover for cancellation costs in addition to medical and repatriation costs.

You should always check the details of your insurance coverage, particularly how it applies to COVID-19 and travel disruptions.

Over 90% of travellers will look for insurance that covers them for cancellation and medical expenses caused by COVID-19.

If you’re planning to go on a cruise, be extra careful. Some travel insurers may not offer COVID-19 cover for multi-night cruises or they may restrict the cover provided on cruises.

Also, don’t rely on the travel insurance on your credit card unless you check it closely – it may not cover claims related to COVID-19.

There are cooling-off periods for COVID-19 cancellation cover, so it’s best to buy your travel insurance at the same time as you book your trip. Some insurers may only cover cancellation if you test positive to COVID-19 and the policy was purchased more than 21 days before your scheduled departure date.

Make your travel plans COVID-safe

You need to be prepared for your travel plans to be interrupted at short notice. As travel insurance may not protect you from government border closures, general lockdowns or quarantine requirements in your destination country, the key is to book only with providers that allow you flexibility should things change.

• Check the rules for travelling to your destination. For example, are there any entry requirements? What are the vaccination requirements? And what type of travel insurance do you need?
• Read the terms and conditions of your airline, accommodation and travel tours before you book. Will they refund you if you can’t travel due to COVID-19? If they only offer a reschedule or a credit, will you be in a position to redeem the credit in future?
• You can book flexible tickets for flights but be aware you usually have to pay the difference between the prices for the tickets you bought and the new tickets. So changing your flight dates at short notice can be very expensive.
• If you book through a travel agent or booking site, what are their terms and conditions? Will they refund you or provide a credit? Are there cancellation fees?
• If you pay by credit or debit card (and you selected ‘credit’ when you paid), you may have access to credit card chargebacks if something goes wrong.
• Keep on top of the latest travel advice and requirements at smartraveller.gov.au . Travel restrictions can change at short notice.
• If you do have to cancel, your travel insurer will ask you to claim what you can back from travel providers first. Read the CHOICE advice on how to get your money back on travel cancellations and ask your travel insurer if you can get a refund or partial refund of your travel insurance premium.

You can buy travel insurance from a travel insurer, travel agent, insurance broker, credit card provider, or even from your health, home or car insurer.

You can buy travel insurance online (direct from the insurer’s website, from a comparison site or through an airline booking site), over the counter or over the phone.

Buy travel insurance as soon as you know your travel dates. That way you’re covered if your trip is cancelled before you even leave or if you’re unable to travel at all.

You can certainly buy travel insurance quicker than it will take you to read this guide, but do you know what you’ll be covered for? Will you be covered if you trip over after having a drink? If you crash your scooter in Thailand? If you lose your wallet during a stopover? If you need to isolate because you contract COVID-19?

There are a lot of ‘what ifs’ to consider, depending on where you’re going and what you’ll be doing, so it’s worth reading the product disclosure statement (PDS) first to make sure you’ll be covered.

Will you use it? Hopefully not, but research by Smartraveller found that one in 4 Australian travellers experienced an insurable event on their last overseas trip. Most common insurable events Flight or tour cancelled Flight delayed more than 12 hours Received medical treatment Lost, damaged or stolen luggage Missed a connecting flight Lost, damaged or stolen cash or personal items Forced to cancel trip before departure What if the insurers don’t pay out? Australian travellers lodged almost 300,000 insurance claims in 2018–19, the last financial year before COVID-19 travel bans. Almost 90% of those were paid out. Top four reasons for declined claims Due to policy exclusions, or not included in the policy conditions Claim amount was below the excess Claim was due to a pre-existing medical condition Claim was for an item that was stolen while it was unattended

1. Where are you going?

The level of cover and the cost of travel insurance can vary depending on the region you’re travelling to, and some risks may be of greater concern than others. Not all travel insurance policies cover COVID-19 and other pandemics or epidemics such as SARS. And not all policies cover you for changing your plans due to a riot or civil commotion, for example. Travel insurance also may not be available for countries with travel alerts.

• Look up your destination on smartraveller.gov.au and make sure you’re aware of any risks or safety advice.
• Buy a policy that covers you for every country you’re travelling to or transiting through. If you’re going to Europe via a one-night stopover in the US, then get cover for the US and Europe. Usually a worldwide policy will cover this.

86% of travellers say they’re more cautious after the COVID-19 pandemic about travelling to places where it could prove harder to return home in a crisis.

You need different cover for different regions

Insurers sometimes apply policies to regions rather than having a policy for each destination.

Asia Pacific: Destinations such as New Zealand, Bali, Fiji and Papua New Guinea.

Asia: Destinations such as India, Indonesia, Thailand, Singapore and Malaysia.

Europe: Destinations such as the United Kingdom, Ireland and Western Europe.

Worldwide: All of the above as well as regions such as North America, South America, Japan and Africa.

These definitions differ for each insurer. For example, several insurers cover travel to Bali under their Pacific policy, while some will only cover travel to Bali under their Asian region policy.

2. How long are you going for?

Just a quick trip? Simply buy a standalone travel insurance policy for a set number of days.

Travel often? Consider an annual multi-trip policy or a credit card with complimentary travel insurance, but make sure it gives you the cover you need.

Tip: Annual multi-trip policies and credit card policies can restrict the length of each trip you take – anywhere from 15 to 365 days depending on your policy. Some allow you to pay for extra days.

3. What are you going to do there?

Cruising the open road on a moped? Carving up the ski slopes? Partying at a wedding? These things aren’t necessarily included in a travel insurance policy.

Scan the insurer’s list of included activities and those that you’ll have to pay extra for. And take it easy on the grog – if your alcohol or drug intake is the cause of an adverse event, it won’t be covered by your policy.

4. Are you taking any valuable items?

Do you need cover for a digital SLR camera or an expensive tablet or laptop? Cover for such valuables can vary from a few hundred dollars to thousands, and higher cover will often mean a higher premium.

Consider adding cover for portable valuables to your home insurance policy instead, but check on the excess and if the policy will cover you worldwide and not just in Australia.

Policies also vary when it comes to how they cover valuable items. Valuables in your check-in luggage often aren’t covered, while cover for baggage stored in your hire car is inconsistent. And baggage left unattended is never covered, which can include a bag that is stolen from the seat beside you in a restaurant while you’re looking the other way.

Make sure you have receipts for your valuables as travel insurance will not pay if you can’t prove you own them.

5.   Do you have any medical conditions?

If you have a medical condition that existed before you bought your policy, it may not be covered. This can range from something as common as allergies or asthma through to diabetes, heart conditions and knee replacements.

If you’re not sure, the best thing to do is contact the insurer to ask whether they’ll cover your condition automatically or whether you need to do an assessment.

The Massoud family* was holidaying in Singapore when 13-year-old Nazreen had a recurrence of severe bronchitis, which had affected her in Australia before their trip. The family’s travel insurer refused to pay any hospital bills as Nazreen’s bronchitis was a pre-existing medical condition. As a result, the Massouds had to ask their friends to transfer the $17,000 they needed to cover Nazreen’s hospital expenses, additional accommodation and the cost of changing flights. *To protect privacy we have changed names and some details

It’s important to compare policies for cost and cover. Some travel insurance premiums increased by as much as 30% between March and June 2022.

Three-quarters (77%) of travellers are willing to pay more for insurance that covers pandemic-related claims.

The further out from your departure date that you buy travel insurance, the more you’re likely to pay for it, but you’ll be covered from the moment you buy your policy. For example, if you buy insurance 2 months before you fly, you effectively have cheap cover for any events that affect your travel plans in those 2 months.

If you pay for your trip in full 6 months in advance, but you only buy an insurance policy 2 weeks before you depart, you may not be covered for any cancellation costs if you contract COVID-19.

Left it until the last minute, or even later? Only a few insurers let you buy insurance once you’re already overseas (look for the ‘Have you already left Australia?’ checkbox when viewing policy options).

While not all policies offer online discounts, plenty do. Make sure you understand the policy and what it covers. Sometimes (but not always) a reduced price may mean reduced cover.

Tip: Check asic.gov.au/afslicensing to find out whether the agent has an Australian financial services (AFS) licence or is an authorised representative of a licence holder. Take the usual precautions when giving your credit card and other details over the internet.

Member discounts

Does your health, car or home insurance provider also sell travel insurance? Some companies give 10–15% discounts to existing members.

Shop around

Trying to negotiate with a website will probably get you nowhere, but if you’re buying over the phone or through a travel agent, give it a go. Travel agents pocket a commission when they sell you insurance, so if you find a better deal elsewhere, ask them if they can beat it.

Almost two-thirds (62%) of overseas travellers who buy insurance do so on or before the day of booking travel.

Use your credit card

Some credit cards come with ‘free’ travel insurance when you use them to buy a ticket, pay for other travel expenses or otherwise activate it (we say ‘free’ because you’ll pay a premium in fees for the card itself).

This type of insurance can sometimes be a money-saver, and the level of cover can be just as good or even better than standard insurance, but make sure it gives you the cover you need.

Compromise on cover

While good medical cover is always essential, you could save money on your premium by choosing a policy with lower or variable cover for cancellation, delays and lost baggage, especially if you aren’t spending big on your holiday or taking expensive items with you.

Have you read the Product Disclosure Statement (PDS)? According to research conducted in 2022, of those who bought travel insurance: 45% have skim-read the PDS 43% have read the PDS in detail 8% have left the PDS to another person on the policy to read 2% have not and will not read the PDS 2% don’t know

About that fine print

You’re about to click ‘buy’, so you may as well just tick this ‘I acknowledge I’ve read the product disclosure statement’ checkbox and bon voyage…

But wait – have you checked the fine print? In the insurance world, that ‘fine print’ is contained in the product disclosure statement, or PDS (that thing you said you’d read).

How to read the PDS

There are hundreds of policies out there and if you tried to read all the paperwork that comes with each policy, you’d have to extend your holiday just to recover.

If you don’t have time to read the whole PDS cover to cover, at least look for the following.

• The table of benefits is an overall summary of your cover.
• The policy cover section is essential reading and is generally split into ‘what we will pay for’ and ‘what we won’t pay for’.
• General exclusions are also essential reading – these are events that aren’t covered by any section of the policy.
• Pre-existing conditions can remind you of forgotten ailments and are essential reading for anyone with any kind of medical condition, no matter how mild.
• The word definition table might contain a few surprises – it’s a good place to check on the definition of a ‘relative’ or a ‘moped’, for example.
• The claims section lists some further pointers to be aware of (e.g. it’s a good idea not to admit fault or liability in the case of an accident) and the paperwork you may need to collect while you’re away if you need to make a claim, such as police reports.
• COVID-19 cover section – many policies have a special section listing medical, cancellation and other cover available for COVID-19.
• The 24-hour emergency assistance contact number (write it down and keep it handy).

The Weaver* family was relieved to have travel insurance when they needed to cancel their holiday. The family wanted to go skiing in New Zealand, but a few days before they were due to depart, 12-year-old Ruby had cold symptoms. A COVID-19 test showed she was positive. Ruby and her whole family had to isolate and their travel insurance paid their cancellation costs. *This is a fictitious but realistic example

The list of travel insurance disputes taken to the Australian Financial Complaints Authority (AFCA) reveals a battlefield of unread or misinterpreted terms and conditions. Between 1 July 2020 and 30 June 2021, AFCA received more than 2,000 travel insurance complaints related to COVID-19.

Not all travel insurance policies are the same, and the wrong policy can be almost as bad as none at all.

Peter* and his business partner had booked a business trip to South Korea and Japan from 21 February 2020 to 2 March 2020. On 20 February, Peter cancelled the trip on advice of his GP who said that due to the uncertainty of the extent of the COVID-19 outbreak, he should postpone the trip until it is safe to travel. Peter’s travel insurer denied his claim, saying the policy does not provide cover for cancellation due to medical advice. Peter made a complaint and AFCA ruled in his favour as COVID-19 had been publicly announced as an epidemic prior to Peter cancelling the trip and the doctor’s advice not to travel was prudent and reasonable. *To protect privacy we have changed names and some details

Checklist – Are you covered for COVID-19? Are your medical costs covered if you contract COVID-19? Are your extra expenses such as accommodation covered if you can’t travel or your stay gets extended because you or your travelling companion tests positive to COVID-19? What happens if you were going to stay with someone but they’ve contracted COVID-19? Or your accommodation or tour company gets closed down because of COVID-19? Are your additional expenses covered? If the Smartraveller alert level is raised to ‘Reconsider your need to travel’ or ‘Do not travel’ due to a COVID-19 outbreak at your destination after you took out travel insurance, are you covered if you cancel your trip? Are your cancellation costs covered if you can’t travel or can’t return on your booked flights because you or your travelling companion contracted COVID-19? Are you covered for cancellation costs if your business partner or a relative back home gets sick with COVID-19 and you need to return earlier than planned? If you’re planning to go on a cruise, be extra careful. Some travel insurers may not offer COVID-19 cover for multi-night cruises. Are you covered for claims caused by government travel bans, border closures, or mandatory quarantine or self-isolation requirements at your destination?

And what are the catches?

Cancellations, baggage and personal items, sports and activities.

This is the number one reason to buy international travel insurance. Look for the insurer’s benefits table, usually on the quotes screen online or near the front of their PDS, for a quick overview of what they’re offering. Most policies have an ‘unlimited’ sum insured.

Pre-existing conditions

Some insurers don’t cover pre-existing conditions at all. Some will only cover pre-existing conditions with an extra fee and sometimes a medical assessment. Some automatically cover pre-existing conditions listed in their PDS, although few will cover mental illnesses such as depression or anxiety.

Insurers exclude cover for certain pre-existing medical conditions and generally don’t provide cover for any illnesses or incidents that arise from these. This includes terminal illness or any illness that shortens your life expectancy as well as organ transplants.

Minor pre-existing medical conditions such as asthma, hypertension, diabetes, epilepsy, osteopenia and more are usually covered if:

the condition has been stable for more than 12 months

there is no planned surgery

you have not received treatment in the past 12 months.

Pre-existing condition spoiling your holiday plans? findaninsurer.com.au lists insurers that may provide cover for pre-existing conditions. Still having trouble finding cover? Enlist the help of an insurance broker.

Examples of conditions that usually need to be assessed before getting cover are coronary problems, lung disease, epilepsy, stroke or any surgeries in the last 2 years.

If in doubt, declare your condition to your insurer.

A disability shouldn’t prevent you from buying travel insurance, but it might make finding a good policy trickier and more expensive.

Is a disability a pre-existing condition?

It depends on the disability and the insurer. Many insurers will automatically cover travellers with limited mobility, cognitive impairments or vision/hearing impairments. But in some cases, this cover may come at an extra cost.

Check with the insurer, as some conditions will need to be assessed on a case-by-case basis.

Having trouble getting cover?

Under the Disability Discrimination Act, insurers must assess the actual risks, rather than make assumptions about disabilities. If you’re having trouble getting insurance, a letter from a medical professional might help, particularly if they can state that you’re not likely to need medical or hospital treatment while on your trip.

Cover for your equipment

If you’re travelling with a wheelchair, mobility aid or hearing aid, you’ll need to insure that as well. Check single item limits, which are usually between $750 and $1,000 per item. If you have a piece of medical equipment that exceeds this, you’ll need to specify it and insure it separately.

Many insurance policies exclude hearing aids, so check the fine print and take out extra insurance if necessary.

Cover for your carer

If you’re travelling with a carer, it’s a good idea to be on the same policy in case travel plans change for either of you – that way you’re both covered. If you have a paid carer, ask your insurer whether they’ll cover the cost of a replacement carer should yours be unable to travel.

Babymooning

If you’re travelling while pregnant, be sure to check the following.

• Are you covered for pregnancy complications? Some insurers don’t cover pregnancy at all.
• Up until which stage of pregnancy? Pregnancy complications are usually only covered up until a certain stage (often between 23 and 32 weeks, depending on the insurer).
• Childbirth: Not all insurers will cover childbirth. A premature birth in the US with intensive care and treatment could end up costing hundreds of thousands of dollars.
• IVF: Not all insurers will cover IVF pregnancies.
• Do you have to pay extra to be covered?
• Do you need medical approval to be covered?

Mental health

Many travel insurers won’t provide cover of any kind for hospitalisation, medication or missed travel caused by a mental health condition, whether that’s depression, anxiety or a psychotic episode.

Others will provide cover if you declare mental illness as a pre-existing condition and pay a higher premium. Check the PDS carefully; insurers may use different terms to describe the same mental health conditions, giving them wriggle room to deny a claim.

Insurers are highly unlikely to pay a mental health-related claim if they discover it was a pre-existing condition that you didn’t declare. The trouble is, an insurer might view a single visit to a therapist many years ago because of work stress, for example, as a pre-existing mental health condition.

Mental health and travel insurance have been a contentious issue for consumer rights groups including CHOICE – and it’s one that’s still evolving from a legal standpoint.

To find out if a travel insurance product includes mental health cover, check choice.com.au/travelinsurance , filtering for ‘mental illness related claims’. Then put the PDS under the microscope.

A woman in Victoria won a court case against her insurer after they declined her claim for the cancellation of an overseas trip due to depression. ‘We took out the travel insurance well in advance of the travel, and well before my depression. I was certainly under the impression that I was covered,’ she told CHOICE. ‘They just sent back a letter that said no.’ But her win (the Victorian Civil and Administrative Tribunal awarded her $4,292 for economic loss and a further $15,000 for non-economic loss) was an isolated ruling. It’s still being debated whether or not a general exclusion for mental health claims is legal.

Most policies have an age limit, ranging right up to the 100-year-old seasoned adventurer. There are quite a few catches for older travellers, though.

• Higher premiums: Insurers often charge older travellers more, and in some cases ‘older’ can be as young as 50. 
• Higher excess: Travellers as young as 60 but more commonly over 80 may be subject to a higher excess because of their age. The normal excess of around $100 to $200 is often increased to an excess of $2,000 to $3,000 for travellers 80 years and over for claims that relate to injury or illness.
• Restricted conditions: Subject to medical assessment’, ‘reduced medical cover limits’, ‘reduced travel time’, ‘policy to be purchased 6 months in advance’ – all of these conditions can apply to travellers over a certain age.

You’ll probably want to be covered if your travel plans are cancelled for any reason, but be aware that insurers will come up with plenty of excuses to avoid paying up.

• Terrorism: Most insurers cover medical expenses but very few cover cancellation expenses in the event of terrorism.
• Pandemic or epidemic: Commonly excluded.
• Military action: Commonly excluded.
• Natural disaster: Covered more often than not.
• Travel provider/agent insolvency: Commonly excluded.
• Cancellation due to travel provider’s fault: Insurers commonly exclude cover for delays or rescheduling caused by the transport provider.

John* and his partner’s scheduled train service was delayed, seriously diverted, then terminated, which meant they missed their flight home by several hours. Re-booking fees, emergency accommodation and related fees cost them between $1,000 and $1,500, but the insurer wouldn’t pay the claim as it wasn’t in the policy. *To protect privacy we have changed names and some details

‘Unforeseen’

When an insurer refers to cover for ‘unforeseen circumstances’, it means something that wasn’t publicised in the media or official government websites when you bought the policy. Check the Smartraveller travel advice when you buy your travel insurance. If it became known before you bought the policy, you’re not covered. So the earlier you buy travel insurance, the more likely you are to be covered for the unexpected.

Exclusions and inclusions

When the Australian Financial Complaints Authority (AFCA) looks at a complaint about an insurer, they expect you to prove the claim is covered by the policy, while the insurer must prove the claim is excluded by the policy. Specifically, AFCA expects you to ‘establish on the balance of probabilities that you suffered a loss caused by an event to which the policy responds’. That is, do you have a valid claim?

This means that you need to understand if your claim is covered under the listed events of the policy, or that it is not specifically excluded by the policy.

If, for example, you have cover for COVID-19, you aren’t covered for every event caused by the pandemic, but just by what is specifically stated in the PDS.

Margaret and Peter* booked a cruise departing from Darwin in March 2021. Shortly before departure, the Northern Territory Government issued a directive no longer allowing cruises to depart from the NT. Margaret and Peter’s cruise company arranged for the cruise to depart from Broome and flew the passengers to Broome for a cost of $300 per person. As Margaret had bought a policy that included some cover for COVID-19, she made a claim for $600. But this was denied by her travel insurer and her subsequent complaint to AFCA was unsuccessful. AFCA said, ‘The cause of the loss was a government directive to not permit the cruise to operate through the NT port. The insurer’s policy provides no cover for these circumstances. It also excludes losses arising from government intervention, prohibition or regulation.’ *To protect privacy we have changed names and some details

Travel insurance and Smartraveller advice Smartraveller, managed by the Department of Foreign Affairs and Trade (DFAT), assigns an overall advice level to more than 175 destinations. This advice level can affect your travel insurance cover. The advice levels are: Level 1  – Exercise normal safety precautions. COVERED. Level 2  – Exercise a high degree of caution. COVERED. Level 3  – Reconsider your need to travel. CHECK. Level 4  – Do not travel. USUALLY NOT COVERED. Travel warnings can work in your favour. If an insurer excludes cover for an event, they may still cover you to change your plans in response to updated advice from Smartraveller. But beware when travelling to a destination that has a ‘Do not travel’ warning. Most standard policies won’t cover you for ‘Do not travel’ destinations, including for COVID-19. A week after a volcanic eruption made world news, Sameer* booked a trip to Bali. He assumed the emergency would be over by the time he was due to fly a month later. Unfortunately, the volcano continued to erupt and Sameer’s flight was cancelled. His insurer declined his claim because he’d bought the flight and insurance after Smartraveller issued a travel alert about the volcanic eruption, and after it had been in the news. *To protect privacy we have changed names and some details

Delays can be expensive, particularly if you have to pay for alternative transport or accommodation. And those extra expenses won’t always be covered.

• Transport delay is only covered after a certain number of hours, usually 6, but you may have to wait as long as 12 hours before your cover kicks in.
• Cover limits for transport delays are typically lower than other cover limits and are often limited per 24-hour period.
• Insurers often exclude cover for rescheduling caused by the transport provider but some may cover additional accommodation and travel expenses in this scenario for travellers who are en route.

Baggage cover varies widely, with travel insurance policies ranging from $0 to $30,000. So, if you’re not carrying expensive items, you may be able to save on your premium by selecting a policy that provides lower coverage.

• Individual items are subject to sub-limits that range from around $250 to as much as $5,000.
• Higher item limits usually apply for electronic items like laptops, cameras, smartphones and tablets.
• You can pay extra to specify items you want extra cover for (insurers are always happy for you to pay extra).
• Valuables locked in a car or checked in on an airline, train or bus may not be covered.
• Generally, any items left unattended may be excluded from cover, so keep your belongings close.

Jing* sat down to try on a pair of shoes in a busy London shoe shop, placing her handbag next to her on the seat. When she stood up to leave, she discovered her bag was gone. Her insurer refused to pay up because she had left her bag unattended in a public place. *To protect privacy we have changed names and some details

Lost luggage

If an airline loses your luggage temporarily and doesn’t compensate you for that loss, you may be able to claim expenses for clothing, toiletries and other necessities, depending on your policy.

• Cover usually only applies to luggage lost for more than 12 hours, though the minimum time limit varies per insurer, as does the level of cover.
• If your policy has an excess (a fee that’s deductible from your payout), remember that this applies once per claimed event, and items below the excess level can’t be claimed.

Angelo and Diane* tried to claim $112 for meals and drinks when their connecting flight to Hawaii was delayed by 8 hours. Although their policy technically covered them for the cost, they were liable for an excess of $250, so their claim was denied. *To protect privacy we have changed names and some details

If you don’t feel like paying the ‘extra insurance’ the car hire company charges, then use the collision damage excess cover in your travel insurance.

Tip: Stick with recognised car rental companies in this case since this cover only applies if the car hire company already has its own comprehensive insurance.

Do you have the right licence?

Some countries require you to have an international driving permit. If you have an accident while driving on the wrong licence (or breaking that country’s law in any other way), you may not be covered.

Cruise-specific insurance

Cruises aren’t automatically included in all travel insurance policies. If you’re going on a cruise, make sure you have the right cover.

The Department of Health says: ‘Cruise ships carry a higher risk for spreading disease compared to other non-essential activities and transport modes. COVID-19, influenza and other infectious diseases such as gastroenteritis spread easily between people living and socialising in close quarters.’

Check travel insurance policies to make sure medical cover for COVID-19 is included, as some policies exclude this cover. Erica* stumbled and broke her femur during stormy seas while on a cruise. Her insurer covered the cost of evacuation and a partial hip replacement at a hospital in Noumea. They also organised and paid for her son to fly to Noumea to help her recover and return home to Australia. Five months later, the well-travelled 82-year-old was boarding a plane to Croatia for her next (fully insured) adventure. *To protect privacy we have changed names and some details

Not leaving Australian waters?

You still need insurance. Doctors working on cruise ships don’t need Medicare provider numbers, so if they treat you, you can’t claim on Medicare or your private health insurance, even if you’re still in Australian waters.

Domestic travel insurance doesn’t cover medical costs, so you need either international travel insurance (check that it covers domestic cruises) or a domestic cruise policy.

Kerry* thought she’d done the right thing buying an annual multi-trip international travel insurance policy for a number of upcoming holidays, one of which was a round-trip cruise departing from and returning to Fremantle, Western Australia, with no port stops. When she had to cancel due to ill health, she discovered her policy wouldn’t cover her because the trip wasn’t considered an international one. *To protect privacy we have changed names and some details

When CHOICE compares travel insurers, we look at who covers which sports and adventure activities, such as skiing, ballooning, bungee jumping and scuba diving, to name a few.

But as always with insurance, the PDS may include some surprises. For example, several insurers we’ve reviewed will cover canyoning but they won’t cover abseiling, often a necessity in canyoning. Other policies in our comparison will cover abseiling, but not into a canyon.

If you’re planning on doing anything adventurous, check to make sure you’re covered. It’s not enough to simply look for the tick next to your chosen activity – you also need to check the definitions in the PDS.

Motorcycles and mopeds

Hiring a motorcycle or moped? Depending on which country you’re in, you might need a local or international motorcycle licence. You probably won’t be covered if you aren’t obeying the local law. And even if you are doing the right thing under local law, some policies still won’t cover you unless you have a motorcycle licence.

Are you wearing a helmet? Most countries say you need one by law, but that doesn’t mean it will be included in your hire. No helmet means no cover (in more ways than one).

Nhung* was injured after she rented a moped in Thailand only to find out the engine size was not covered by her insurance policy. Most insurers adopt the national standard for the definition of a moped – an engine capacity under 50cc. If the engine is bigger than that, it’s a motorcycle and you’ll need an Australian motorcycle licence. *To protect privacy we have changed names and some details

Skiing and snowboarding

Some insurers cover skiing, often for an extra premium, but not so many cover skiing off-piste (away from the groomed runs). So, if you’re tempted to slide off the beaten path next time you hit the slopes, make sure you have a policy that covers off-piste ski runs (or pay for the optional extra cover).

Otherwise, if you run into a tree and have to be evacuated from the mountains, you may need to  think about selling your home to pay for it.

It’s worth remembering that travel insurance only covers overseas costs. So if you break a leg while you’re abroad, your insurer will likely pay your hospital fees, but they won’t cover your ongoing physiotherapy once you’re back home.

Marianna* fractured her leg in 3 places while skiing with her partner and children in Japan. Because the family had bought additional cover for winter sports, they were reimbursed $35,466 for medical expenses, additional transport and accommodation, the cost of a nanny to look after the children, and business class flights back to Australia. *To protect privacy we have changed names and some details

Alcohol and drugs

Overdoing it on vodka and float-tubing down a river isn’t likely to be covered by any policy. Insurers simply won’t pay for costs arising from you being under the influence of alcohol or drugs (except where taken under the advice of a doctor).

Even one or 2 drinks could be enough of an excuse for insurers to get out of paying.

Relatives can be relative Many policies cover the costs to travel home if one of your relatives dies or becomes sick. Bear in mind: an insurer’s definition of a ‘relative’ may differ from yours cover is usually dependent on the age of that relative, so the death of your 84-year-old grandma may not be covered your relatives are subject to the same pre-existing condition exclusions as you, so if your 84-year-old grandma died from a known heart condition, you may not be covered. you may be able to apply for your relative’s pre-existing condition to be assessed before you buy the policy. cover is limited to relatives that live in Australia, or in some cases New Zealand. So if your 84-year-old grandma is in China, you won’t be covered to fly there for her funeral. Amanda* and her husband had booked an overseas diving trip, but shortly before the trip Amanda’s mum passed away from pneumonia. They cancelled their trip and incurred cancellation costs and lost deposits of nearly $13,000. As the death of a parent was covered in their policy, Amanda made a claim. Their insurer denied the claim as Amanda’s mum lived in the United States and was undergoing treatment for lung cancer, so the insurer concluded that her death was caused by a pre-existing condition. *To protect privacy we have changed names and some details

So you’ve booked and paid for your holiday through a travel agent, but then the travel agent goes broke. You’ll get your money back, right? Not necessarily.

Only a few insurers will cover you for the insolvency of a travel provider, and that includes hotels, airlines and other transport companies that might go broke overnight (remember Ansett?). But there are a few ways to safeguard your hard-earned holiday.

• Check whether your insurer covers you for insolvency.
• Check whether your travel agent has insolvency insurance (this isn’t compulsory, so only some will have it).
• Pay with your credit card. Some banks allow a chargeback if you pay for something on your credit card and don’t end up actually getting it.

Tip: Don’t accept any dodgy contract terms that require you to give up your chargeback rights.

2 out of 3 travellers assume their travel insurance will cover insolvency, but in 2017 less than a third of insurers actually provided this cover.

Credit card travel insurance

Some credit cards come with complimentary travel insurance. They’ll cover you for all the usual things like medical emergencies, cancellation and protection for baggage and items. But they do differ from standalone policies, so it’s essential you check the fine print.

• Fees: You’ll pay a premium for these credit cards, usually between $100 and $450 per year.
• Excess: The excess on credit card policies tends to be fixed at a higher rate (usually around $250), whereas it’s more variable on standalone policies.
• Age limits: Some credit card policies have no age limit, which can be handy for older travellers.
• Regions: Credit card travel insurance is not based on location, which means you can travel from Europe to the US without having to worry if your policy covers both areas. Bear in mind though that some regions (such as countries under United Nations embargo) may be excluded, and sometimes with US underwriters, travel to Cuba is excluded.
• Baggage cover: Credit card insurance often offers higher coverage for baggage loss and damage.
• Trip duration: Credit card insurance policies vary in how many days of coverage they’ll give you per trip – anywhere from a few weeks to 365 days – so check your limit if you’re going on a long holiday.
• Pre-existing conditions: Chances are your credit card insurance won’t automatically cover your pre-existing condition. You’ll need to call your insurer and see if you need to pay an extra fee or premium.
• Domestic travel: Credit card insurance doesn’t apply to domestic travel, although some cards will reimburse expenses associated with domestic flight delays and missed connections to international flights.
• Making a claim: You may not be able to claim reimbursement unless you pay for purchases (such as emergency items after a baggage delay) with the same credit card.

27% of travellers who plan to buy travel insurance will get it through their credit card.

Is it activated?

Credit card insurance usually activates when you buy your air tickets (or sometimes other transport or accommodation expenses) using your card.

• Policies require a minimum spend to activate – usually around $500. So if you scored your tickets on sale for $499, you won’t be covered.
• If you want cover for your spouse or dependants, you must also buy their tickets on your card.
• Some policies only activate if you book a return ticket. A one-way flight, or even 2 one-way flights, will leave you uninsured.
• Some banks require you to notify them in order to get full coverage for each trip. While base coverage will still give you emergency medical treatment, you might not get coverage for property damage or luggage delays. Check whether you need to do anything to activate any extra features.
• Some cards will cover you if you use rewards points to buy your tickets. Others won’t.

Is it worth it?

If you already have a credit card and use it regularly, the free comprehensive travel insurance on your card can save you money. And if you’re a regular traveller without a credit card, it’s worth considering if you travel at least once a year or every second year internationally.

David* booked a trip to North America for himself and his family, including his 11-year-old daughter Petra. The trip was cancelled because Petra got pneumonia. Unfortunately, David only activated his credit card travel insurance about an hour before the family was scheduled to fly out of Australia. The travel insurer denied his claim for cancellation costs because he knew about his daughter’s illness when he activated the policy. *To protect privacy we have changed names and some details

Have you been knocked back on an insurance claim and want to dispute it?

Internal dispute resolution

Complain to the insurer first. They’ll usually keep you up to date about the progress of your complaint every 10 business days.

Once you’ve lodged your case and all the supporting information and documents, the insurer has 45 days to complete its internal dispute resolution process.

External dispute resolution

If you aren’t happy with the insurer’s decision, you can take your complaint to the Australian Financial Complaint Authority (AFCA). They’ll handle your case for free.

• The AFCA will mediate between you and the insurer to find a resolution.
• If mediation is unsuccessful, they may make a preliminary assessment or give a determination straight away on your dispute.
• A determination is legally binding on the insurer but not on you.
• There’s no appeal process with AFCA.
• For more information, visit afca.org.au .

Legal action

If you’re unhappy with the AFCA determination, you might want to consider taking legal action against the insurance company.

Keep your travel insurance details with you at all times while on your trip and share them with family or friends before you leave.

Related content

No matter who you are, where you're going and what you're doing, get travel insurance. Learn how to choose a policy that's right for you.

This page provides mature travellers with information to prepare for a hassle-free journey. Properly preparing before you travel will help you have a safe trip.

Browse our general advice pages on a range of travel topics, to learn what you need to know before you go.

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Travel Insurance

Millions of people travel each year internationally for business and pleasure. A shocking number of these do so without any form of travel insurance whatsoever. So many things can go wrong when traveling. Flights could be cancelled or delayed, you could lose your luggage, or you could have a medical emergency overseas. If you are not adequately protected, you may end up suffering significant financial loss.

What Is Travel Insurance?

A travel insurance policy can cover you for any kind of trip, whether international or domestic. Your plan will reimburse you for any unforeseen costs that occur as a result of your journey. The scenarios in which you can claim will depend on your policy, but they will usually include such circumstances as:

• Accidental injury, death or sickness
• Flight cancellations or delays due to bad weather, natural disaster or strike
• Bankruptcy of travel provider
• Terrorist attacks
• Lost or stolen belongings

Your policy can cover multiple people, including yourself, family, and friends traveling with you. Businesses can also insure employees for work-related travel. Your plan can also be customised to the exact nature of your trip. For example, if you are traveling to participate in extreme sports, a standard policy is unlikely to cover you.

What Are The Benefits Of Travel Insurance?

The many aspects of international travel are unpredictable, so a travel insurance policy is a must-have. The benefits include:

• Avoid paying for expensive overseas medical treatment
• Reimbursement due to disrupted plans or lost belongings
• Peace of mind to enjoy your holiday without worrying about what might go wrong
• A bespoke travel insurance plan tailored to the exact nature of your trip
• A dedicated account manager.

Get in touch now to find the best travel insurance plan for you.

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I'm a British expat working in Saudi Arabia. Are there any travel insurance companies that sell to people that are not resident in the companies country? For instance would an American company sell travel insurance for somebody that is not resident in the USA?

Does your work offer you medical insurance? My coverage from work includes coverage for emergency care in hospitals world wide.

Have you asked the tour company if they offer anything?

I don't think USA companies will insure foreign nationals.

A great resource about travel insurance is an agent we've dealt with for years and yes he is in the US and yes he works with folks in other countries (SA? I don't know...) Contact Dan Drennen at https://www.travelinsurancecenter.com/ He's fabulous! If you can't telephone him - probably not - then try emailing the company.

Dan's global and expat link at his site Travel Insurance Center:

https://www.travelinsurancecenter.com/eng/information/cm_category_products.cfm?sCategory=global

And no, I do not work for him, nor do I get any favours for recommending him, I just think he's amazingly knowledgeable.

No it's not, especially when compared to US, or even Canada.

> I'm a British expat working in Saudi Arabia.

search for "expat travel insurance". Anything else is irrelevant as you won't qualify.

Many credit cards have built in insurance plans. Check your credit card details first before you purchase travel insurance, you might be surprised that you are already covered by your cards' insurance policy.

Some cards have different rates depending if you used the card or not to book the trip. Some have coverage even if you didn't use the card to pay for the trip.

Please remember medical evacuation insurance, no matter your age or health now, it's something you might need and it is very expensive if you do.

Normally, you should be able to buy travel insurance from your insurance agent or as tokyosubway said, your credit card. Coverage differs though so be sure to go through the terms carefully.

Whether you find Japanese medical cost expensive depends on how it compares to costs in your home country. In Hong Kong where I live, normal outpatient medical care is probably 30% cheaper.

"Japanese doctors and hospitals are sometimes reluctant to treat foreigners. It helps to carry proof of insurance and be willing to show it"

As Sammyfloyd says: <<Whether you find Japanese medical cost expensive depends on how it compares to costs in your home country.>> Here in the US the cost for a doctor's visit or a hospital stay can vary hugely depending on the type of insurance one has. For us <<The bill with consultation and a couple bottles of eye drops was 16,000 Yen (and payable in cash only).>> this visit would cost much less, but not so for everybody.

More on the medical story that could help some others in the future:

At the clinic, we first had to fill out a form. Though I could read Kanji, the staff found us an English form which made things much easier. We were then asked whether we had an insurance card which we didn't. The clinic had no issues with that. I then asked about payment and they only accepted cash. Since it was coming to the end of the trip, we were a bit low on cash so I went to a nearby 7-11 to pull cash from an ATM (always have cash back-up or means to get cash!). My companion then proceeded to type her symptoms and timeline into Google Translate to prepare for the consultation (data access!)

The wait was roughly 45 minutes. Neither the doctor nor the nurse knew much English at all so the pre-translated Google paragraph was a huge help. After some tests, it was determined there was nothing major and we were sent back outside to wait for the bill and medicine. Before payment, we went back to ask the nurse to provide us with a medical certification of her condition. This piece of paper could be required along with the invoice if you want to claim travel insurance.

As I said, the bill was 16,000 Yen including consultation and medicine. It turned out I didn't need to have gone to the ATM, but I would much rather be prepared on-the-spot than telling them I had to go find cash now!

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