work in tourism

99 Exciting jobs in travel and tourism- the ultimate travel job list!

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If you are looking for jobs in travel and tourism then you have come to the right place! This article is the the ultimate guide that will teach you all about the different jobs in travel and tourism AND it provides you with relevant resources and links to places where you can find jobs that are being advertised right now!

If you know anything about the travel and tourism industry you will know that it is HUGE! You can read this article if you want to learn more about the structure of the travel and tourism industry and the different areas in which you can work. Because the travel and tourism industry is soooo big, it means that the opportunities are, well… endless! In this article I teach you about a wide range of jobs in travel and tourism- some of these jobs involve physically travelling, some involve living and working overseas and some involve working in travel but not actually travelling.

Note- If you are looking for jobs that allow you to travel specifically (but are not necessarily in the travel and tourism industry), you may find my article on jobs that allow you to travel the world more helpful. You may also be interested in my article explaining where to find jobs in travel and tourism , which has some helpful links for job searching.

What are the different jobs in travel and tourism?

Entertainer (singer, dancer, sports etc), sports instructor (skiing, diving, surfing etc), water sports operator, event planner, event security, theme park operative, resort representative/ holiday rep, events risk manager/ assistant, events sales manager, venue finder, tour operator, travel agent, ticketing agent, business and development manager/ assistant, bureau de change cashier, travel consultant, destination specialist (research and development), souvenir sales person, travel insurance sales person, travel writer, travel blogger, travel vlogger, travel influencer, social media manager, travel journalist, visitor information officer/ manager, travel photographer, holiday brochure producer, train driver, train assistant, driver (taxi, lorry, car), customer/ passenger service agent, ground handling agent, baggage handler, airport security officer, border force agent, flight planner, air traffic controller, flight dispatcher, airfield operator, transport engineer, car hire salesperson, cruise ship doctor/nurse/ paramedic/ healthcare assistant, children’s entertainer/ cabaret/ entertainer, production managers/assistants/ stage crew, food and beverage assistant/ manager/ chef, housekeeping/ cleaner, technical engineer, environmental officer, deck officer, security officer, human resources, computer system specialist, public health officer, marketing- photographer, videographer etc, casino staff/ spa staff/ salon staff, steward/stewardess, retail manager/assistant, housekeeper, nightclub staff/ bar tenders/ cleaners/ dj, casino workers/ cashiers/ operatives, front desk operative, receptionist, food and beverage workers, airbnb host, guest relations manager, tourism consultant, project manager, conservation specialist, tourism economist, tourism researcher, legal consultant, policy analyst, smart tourism developer, corporate social responsibility officer, teacher/ trainer, tourism development officer, human resources assistant/ manager, recruitment manager, marketing assistant/ manager, administrative assistant/ virtual assistant, finance/ account manager, contracting manager, jobs in travel and tourism.

There are so many jobs in travel and tourism- it is the biggest industry in the world after all! When most people think of jobs in travel and tourism they think of working as Cabin Crew, a Holiday Representative or on a cruise ship. And yes, these are popular jobs in travel and tourism, but there are actually many more opportunities as well!

This article provides you with a comprehensive overview of many of the jobs in travel and tourism. As much as I would love to claim that I have included all jobs here, this just isn’t possible because the travel and tourism industry is so big- but please do let me know of any that I might have missed in the comments at the end!

In order to make this article easier to navigate, I have organised the jobs in travel and tourism into 8 main categories, these are:

• Jobs in events activities
• Jobs in ticketing and sales
• Jobs in marketing and promotion
• Transport-based jobs
• Cruise industry jobs
• Hospitality jobs
• Jobs in tourism development
• Back office jobs

Please note that the list of jobs is not exhaustive and that some jobs may fall into more than one of the above categories.

Jobs in travel and tourism- Events and activities

There are many different jobs in travel and tourism that involve events and activities. Here are some of the most common-

There are a range of jobs in travel and tourism in the entertainment sector. Whether you are good at singing, making balloon animals, ballet or trampolining, there are many jobs in travel and tourism that will suit you!

Requirements- Specific skills according to entertainment method (e.g. singing or dancing)

Salary range- £12,000+ per annum

Useful resource- Entertainers Worldwide

If sports is your thing then you shouldn’t have too much trouble finding a job in travel and tourism! Sports tourism is a big deal and there are lots of opportunities to teach your chosen sport to others, from running surf lessons in Portugal to offering ski instructing in Japan to yoga teacher training courses in Costa Rica, there are lots of opportunities available.

Requirements- Skilled at your chosen sport, specific training qualifications may be necessary

Salary range- £15,000+ per annum

Useful resource- Indeed

Water sports is very popular at many seaside destinations and there are a range of opportunities for jobs ranging from renting out jet skis, to running speed boat tours to selling tickets for banana boat rides.

Requirements- Customer service and first aid training, ability to swim

Salary range- £12,000-£15,000 per annum

Useful resource- Water Sports Staff

A tour guide is a very popular job in travel and tourism. A tour guide is responsible for running tours of a particular area or attraction. This could range from day tours around Rome to month long tours across multiple countries in Africa. Some tour guides are employed by a travel organisation and other work independently. Recently, many travel bloggers have started to run tours too.

Requirements- Knowledge of the local area, customer service skills

Salary range- £15,000-£40,000 per annum

An event planner is someone who plans events! They will coordinate all aspects of professional meetings and events, such as weddings, sporting events, concerts, conferences etc. They often choose meeting locations, arrange transportation, and coordinate many other details.

Requirements- Experience in event planning

Salary range- £22,000-£40,000 per annum

Useful resource- Caterer

There is usually some degree of security that is required at events, especially big events such as football matches or concerts. Typically at such events there will be a whole team of security staff, this might include: general security guards, bodyguards, gatekeepers, crowd control, mobile patrol, and armed guards.

Requirements- Security training

Salary range- £15,000+ per annum depending on position

Useful resource- e4s

Theme parks are big places, meaning that they have lot of jobs in travel and tourism! The most obvious job is operating rides, however there are also lots of other opportunities within a theme park working as an entertainer, food and beverage assistant, ticket sales, cleaning and more.

Requirements- Customer service experience

Salary range- £12,000+ per annum depending on position

Most tour operators will hire Resort Representatives, also known as Holiday Representatives, to represent the holiday company in destination. These representatives will usually have accommodation provided for them in resort and this work is often seasonal (i.e. you will work during winter for a ski resort and during summer for a summer sun resort).

Their main responsibilities are to provide customer service to holiday makers, deal with any problems that might occur, conduct welcome meetings and to sell excursions. There are also Airport Representatives who are responsible for airport transfers and Children’s Representatives who work with children and run children’s clubs and activities.

Requirements- Customer service skills

Salary range- £15,000-£22,000 per annum

Useful resource- TUI Reps Guide

A risk manager is an important job in travel and tourism. A Risk Manager will be responsible for managing the risk to an organisation, its employees, customers, reputation, assets and interests of stakeholders. Their job is to identify and assess threats to an organisation, put plans in place for if things go wrong and decide how to avoid, reduce or transfer risk.

Requirements- Knowledge of risk management

Salary range- £30,000- £45,000 per annum

Useful resource- Prospects

An Events Sales Manager is responsible for sales related to events. This includes: account management, business development, market research, sales prospecting, public relations, customer relationship management, event planning and coordination, logistics oversight, revenue management, and communications. Event Sales Managers also prepare proposals for clients and maintain event records. 

Requirements- Management and events experience

Salary range- £30,000-£45,000 per annum

Finding appropriate venues is a very important part of organising an event! For some large companies they may hire a member of staff specifically for this purpose.

Requirements- Knowledge of events and venues

Salary range- £15,000-£35,000 per annum

Useful resource- Event Job Search

Jobs in travel and tourism- Tickets and sales

There are many jobs in travel and tourism that involve tickets and sales- in fact, some might argue that selling tickets to attractions, accommodation options, transport etc is at the heart of the travel and tourism industry! Here are some jobs in travel and tourism that fall under this category-

A Tour Operator is a person who comes up with ideas for holidays. Tour Operators will conduct research into this, design the holiday itinerary and content, prepare contracts, organise accommodation and transport and make arrangements for necessary guides, tour leaders or resort reps etc. They will then market the package and sell to travel agents .

Requirements- Knowledge of the travel industry

Salary range- £25,000- £40,000 per annum

Useful resource- Travel Trade Jobs

Being a travel Agent is one of the most popular jobs in travel and tourism. A Travel Agent sells holidays to tourists . This could be from a desk in a high street travel agent, phone the phone in a call centre or from behind a computer for online travel agents.

In recent times we have seen many independent travel agents starting up their own businesses too- these usually work from home and are small businesses.

Requirements- Knowledge of GDS systems and inventories

Salary range- £25,000-£40,000 per annum

Useful resource- Travel Weekly

There are many Ticket Agent jobs in travel and tourism found in different sectors including: rail, airlines, bus companies, cruise lines and tourist attractions . Ticketing agents are responsible for making and confirming travel arrangements for passengers. They are employed by railroads, airlines, bus companies, and cruise lines. Ticketing Agents will typically sell tickets in terminals, plan routes using computers and manuals, and calculate ticket costs.

Salary range- £12,000-£24,000 per annum

Every business needs a person or people behind the scenes who are responsible for business development and growth and whilst you might not see these people very often (because they often work behind the scenes), this is actually one of the most important jobs in travel and tourism! Business Development Managers develop a network of contacts to attract new clients, research new market opportunities and oversee growth projects. They also make sales projections and forecasting revenue, in line with projected income.

Requirements- Knowledge of businesses, preferably a degree or higher level qualifications

Salary range- £40,000+ per annum

Bureau de Change cashiers process cash transactions from customers in national and foreign currencies. They provide information on the conditions and exchange rates for buying and selling foreign currencies, make deposits of money, record all foreign exchange transactions and check for money validity.

Salary range- £12,000-£18,000 per annum

Useful resource- Travel Trade Recruitment

Consultants (in travel and tourism as well as other industries) are generally there to provide advice and guidance- they are seen an experts in their field. Therefore, Travel Consultants are responsible for providing advice and guidance on- you guessed it- travel. They will often meet with clients to discuss and learn about their travel requirements and then advise the clients about suitable travel options in accordance with their needs, wants and capabilities.

Requirements- Expert level knowledge in travel and tourism

Salary range- £40,000-£55,000 per annum

Useful resource- Travel Counsellors

A destination specialist is exactly as it sounds- a specialist of a particular destination. This person will be responsible for providing advice and guidance relevant to a particular destination. They will assist the Business Development Manager and may also work closely with Tour Operators and Travel Agents, depending on their specific role.

Requirements- Expert knowledge of a specific destination

Salary range- £40,000- £55,000 per annum

Useful resource- Flight Centre Travel Academy

One of the jobs in travel and tourism that people often forget about is a souvenir sales person. Most of us will purchase some souvenirs on our travels and therefore there is a need for someone to sell these souvenirs.

Souvenir sales people range from independent people who may sell ice creams on the beach, to high street shops to duty-free chains. Some people sell souvenirs online too.

Requirements- sales skills, customer service skills

Salary range- £12,000- £18,000 per annum

Having adequate travel insurance is essential when we travel, and because most people will buy travel insurance, there needs to be lots of sales people to sell it to them! A Travel Insurance Sales Person will often work in an office or from home, making sales from their phone or computer. They will often be paid commission- meaning that the more travel insurance they sell, the more money they earn.

Requirements- Sales skills

Salary range- £15,000- £25,000 plus commission per annum

Jobs in travel and tourism- Marketing and promotion

There are many jobs in travel and tourism that fall within the marketing and promotion category, after all, it’s all good and well creating amazing products and services, but if nobody knows about then then they won’t sell! Here are some of the major jobs in travel and tourism that involve marketing and promotion-

Travel writing is an important job in travel and tourism. Whether you are writing a travel-based novel, an informative blog post, an article for a magasine or a guidebook, there is a big demand for travel writing.

Many travel writers work on a freelance basis, meaning that they are self-employed and they contract their work to various parties such as magasines or websites.

Requirements- Excellent writing skills, experience and qualifications in journalism

Salary range- £15,000- £50,000 per annum

Useful resource- Smart Blogger

Travel blogging has become increasingly popular (and competitive!) and recent years. A travel blogger may have their own blog or they may write for other blogs, or both. Travel blogging isn’t just about writing- it is about developing a brand, maintaining a website, managing social media and promotion, selling things (online courses, merchandise, affiliate products (e.g. cameras, tickets to tourist attraction, hotel bookings) etc). It can take years to grow a travel blog to a point where you can make a reasonable income.

Requirements- Ability to manage your own time, writing skills

Salary range- £0- £100,000 per annum

Useful resource- Wanderlust

A travel vlogger is someone who creates video diaries of their travels, they will often post content on YouTube, although they can also use alternative platforms if they choose to do so. This job requires technical filming equipment and video editing skills. As with blogging, it can take years for a vlogger to build a big enough audience to make money. Money is usually made from paid sponsorships and adverts as well as products sales (e.g. online courses, merchandise, affiliate products (e.g. cameras, tickets to tourist attraction, hotel bookings), Patreon membership etc)

Requirements- Video editing skills, ability to present yourself appropriately on camera

Useful resource- Career Pilot

A Travel Influencer is essentially any person who has ‘influence’. This is usually related to people who have large followings on their social media or websites. Being a Travel Influencer can take a lot of time (it can take years to build a social following) or a person could reach fame overnight when a post goes viral or when they attract the attention of mainstream media or other major Influencers. An Influencer will usually make money by collaborating with brands to promote their products and services- this could be hotels, clothing companies, tourist boards and tourist attractions to name just a few.

Requirements- Some knowledge of social media marketing, ability to develop a brand and willingness to be in the public eye

Useful resource- Unchartered Backpack

There are also ‘behind the scenes’ jobs in the social media scene too- major Influencers and organisations will often hire social media managers and administrative staff to help manage their workload. These roles will involve conducting research into trends, hashtags etc and analysing which posts work well, which times of day are best to post etc. They will be responsible for scheduling social media and responding to comments.

Requirements- Social media expertise, qualifications in marketing

Salary range- £15,000- £35,000 per annum

Useful resource- Digital Marketing Institute

A Travel Journalist is a journalist who focusses their writing on travel-related content. Journalists will usually work for a newspaper, magasine or other media outlets, such as a website or for a TV production company. Their main job is to research and report on a particular issue or subject, this could include interviewing people, looking through data archives and reviewing existing literature. May journalists work on a freelance basis and will write proposals for projects that they would like to work on before being accepted.

Requirements- Journalism qualification, writing and research skills

Salary range- £23,000-£45,000 per annum

Useful resource- The Guardian

All visitors to an area will require some kind of information, whether that is a tourist map, appropriate signage, guidebooks or recommendations. Therefore, it is important that there are staff who can help to provide this information! Tourist information centres are a popular place for tourists to visit and staff who work here will provide information and guidance, conduct research, help tourists to make bookings and act as an ambassador for the local area.

Requirements- Knowledge of the local area

Useful resource- National Careers

Many people do not think of photographers when they think of jobs in travel and tourism, but it is actually a very important and common role! Travel photography is big business- there are jobs for professional photographers to take photos for art purposes as well as for marketing- from Instagram posts through to holiday brochures.

Requirements- Photography skills

Salary range- £18,000- £39,000 per annum

Useful resource- The Wandering Lens

Whilst we get most of our information from the Internet these days, there is still a place for holiday brochure…. and somebody has to produce them! Well, actually there is a whole team of people who work to produce a holiday brochure including graphic designers, copywriters, photographers, researchers and the printing and distribution team.

Requirements- Knowledge of graphic design/ copywriting/ printing

Salary range- £15,000+ per annum depending on specific role

Useful resource- Pitched

Jobs in travel and tourism- Transport

Transport is a fundamental part of the tourism industry, and as such it is no surprise that there are many jobs in travel and tourism that are connected to transport. Here are some of the most common transport-based jobs in travel and tourism-

A Pilot is responsible for the safe operation of an aircraft. He/she will plan the route and communicate with Flight Traffic Control to safely navigate the aircraft from one destination to another. There are different ranks for pilots, most will begin as a First Officer and some will then work towards becoming a Captain.

Training to be a pilot is a barrier for many people as the costs to do so are very expensive (£100,000+). There are no student loans available for such training.

Requirements- Be a fully qualified pilot with current license to fly

Salary range- £40,000-£80,000 per annum

Useful resource- Aviation Job Search

Cabin Crew, also referred to as Flight Attendants, are responsible for the safety of passengers onboard an aircraft. Cabin Crew will undertake intense training on how to deal with accidents and emergencies and will be tested on their knowledge regularly. They are also responsible for providing customer service to passengers and will assist with boarding and disembarkation, serving food and drinks and selling duty-free items.

Requirements- Customer service skills and experience

Salary range- £15,000-£35,000

Useful resource- All Flying Jobs

A Train Driver is responsible for the safe passage of people on the train.

Requirements- Train driving license

Salary range- £40,000-£60,00

A Train Assistant is someone who undertakes general duties onboard a train, including providing customer service to passengers, selling food and drink and dealing with any onboard issues that may arise.

Salary range- £14,000-£18,000 per annum

While some people may not think about drivers when they think about jobs in travel and tourism, drivers are actually very important! From lorry drivers who transport the goods that are used for tourism to taxi and Uber driver, the travel and tourism industry would not function without them!

Requirements- Driving license

Salary range- £12,000-£35,000 per annum

Useful resource- Day Insure

Working as a Ticketing Agent is one of the most important jobs in travel and tourism- because there are many tickets that need to be sold! Ticketing agents could be based at the airport, in a travel agency or in an office selling tickets online.

Salary range- £15,000- £25,000 per annum

A Customer Service Agent is another one of the most important jobs in travel and tourism. This is a customer-facing role that involves providing customer service. Customer Service Agents can work in different parts of the travel and tourism industry but this title is most commonly used in the airport as the title used for staff who work in the check in area.

Salary range- £15,000-£25,000 per annum

Useful resource- Menzies Aviation

A Ground Handling Agent is another job title that is used at airports. These are the people who work facilitate the smooth operation of airline services on the ground. Their main responsibilities are to accept, handle, load, unload, transfer, or otherwise processing cargo, passengers or baggage.

Requirements- Customer service experience, organisation skills

Salary range- £18,000- £30,000 per annum

Useful resource- British Airways

A Baggage Handler is responsible for loading and unloading baggage from the aircraft. They will drive vehicles that carry large amounts of baggage and check outgoing baggage against flight lists, transport it, and load it onto the aircraft using lifting equipment.

Requirements- Physical ability to lift heavy luggage

Salary range- £15,000- £22,000 per annum

Useful resource- Aviation Jobs

Airport Security Officers are responsible for making sure that everyone obeys the rules and regulations in relation to security at the airport. This includes checking passengers, baggage and cargo for any potential security threats.  

Requirements- Relevant security training

Useful resource- Heathrow Airport

A Border Force Agent checks that all passengers meet the criteria for entry into the country. They will check passports and travel documents of all passengers arriving into the country, this could be by sea, air or rail . They are also responsible for detecting and intercepting prohibited goods.

Requirements- Relevant Border Force training

Salary range- £22,000- £32,000 per annum

Useful resource- Gov.uk

A Flight Planner is responsible for the strategic planning of fleets, routes and staff for an airline or airport.

Requirements- Experience with airport or airline planning

Salary range- £30,000- £40,000 per annum

Useful resource- Careers in Aerospace

It can be argued that working as an Air Traffic Controller is one of the most stressful jobs in travel and tourism! Members of ATC are responsible for the safe navigation of aircraft in the skies. They are required to use radar, computers, or visual references to monitor and direct the movement of the aircraft in the skies and ground traffic at airports.

Requirements- A degree, Air Traffic Control training

Salary range- £40,000- £100,000 per annum

Useful resource- NATS

A Flight Dispatcher is responsible for making sure that the aircraft is ready for departure. They will undertake a number of checks to ensure that the aircraft is fit to fly and provide the Pilots and Cabin Crew with the relevant information (e.g. weather reports, flight plans, passenger list).

Requirements- Ability to work under pressure, good organisation skills

Salary range- £20,000- £35,000 per annum

A Loadmaster is required to plan how items and people should be loaded into the aircraft. This includes mathematically planning the correct placement of both cargo and passengers whilst also ensuring passenger comfort and safety and securing cargo.

Requirements- Relevant training, mathematical skills

Salary range- £25,000- £38,000 per annum

An Airfield Operator is responsible for ensuring the safe take off and landing of aircraft, maintaining navigational aids, performing inspections and communicating with air traffic control.

Requirements- Aviation experience and knowledge

Useful resource- AOPA

A Transport Engineer will undertake any relevant maintenance and repair work on the mode of transport. This include motor vehicles, trains, ships, boats and aircraft.

Requirements- Engineer training and qualifications

Salary range- £35,000- £50,000 per annum

Useful resource- Transport Engineer

Car hire is big business and there are a number of positions for jobs in travel and tourism in this sector. This includes Car Hire Salespersons, Car Hire Managers and the relevant administration positions that are connected with the car hire business.

Requirements- Sales training

Useful resource- Enterprise

Jobs in travel and tourism- Cruise industry jobs

Cruise tourism is BIG business and it is no wonder that there are so many jobs in travel and tourism that are based in the cruise sector. There are thousands of cruises that travel around the world each year, each with their own style and types of passengers. Some cruise ships are as big as small cities, with everything onboard from restaurants and bars and swimming pools to theme park rides, casinos and beauty salons. Because of this, there are a job of jobs in travel and tourism that fall within the cruise sector.

If you are looking for cruise ship jobs that are being advertised now, I recommend visiting the All Cruise Jobs website .

Here are some of the main jobs in the cruise sector-

If anybody needs medical attention onboard a cruise ship, there will be a team of medical professionals ready to help. This includes doctors, nurses, healthcare assistants and paramedics.

Requirements- You will need to be trained in these roles before you apply for a job on a cruise ship.

Salary range- £12000+ per annum

Useful resource- Cruise ship medicine

The Pursers department is the centre of hotel operations onboard a cruise ship. This involves a variety of roles and management of hotel accounts, shore excursions, and shipboard personnel operations such as the Crew Office. This is usually a customer-facing role that involves providing high levels of customer service guests, assisting with account inquires, resolving customer service issues, and answering telephone calls.

Requirements- Managerial experience or training, experience of working on a cruise ship

Salary range- £35,000- £60,000 per annum

Useful resource- Cruise ship jobs

There are a range of jobs in travel and tourism that fall under the entertainment category. On a cruise ship there are positions in children’s entertainment, taking part in cabaret activities (e.g. singers, dancers, actors) and other general entertainment such as comedy shows or magicians.

Requirements- experience in the entertainment industry

Useful resource- Entertainers Worldwide Jobs

These are the people who are involved in the behing-the-scenes side of entertainment onboard a cruise ship. The Production Manager will coordinate productions and members of their team will have a range of specific tasks relating to the smooth running of the entertainment onboard the cruise ship.

Requirements- Experience in entertainment production

Useful resource- All Cruise Jobs

There are many jobs in travel and tourism that involve working with food and beverages in the cruise sector and other areas too. This ranges from bar staff, waiters and glass collectors to managers and chefs.

Requirements- customer service experience, chef experience/training

Useful resource- Cruise Ship Job

Housekeeping and cleaning is one of the most important jobs in travel and tourism and is found in every sector, including cruise! There will usually be a team and some members of the team will hold leadership responsibilities.

Requirements- none

Technical engineers are responsible for the efficient and cost-effective operation and maintenance of machinery and equipment onboard the cruise ship. This covers a wide range of areas including power generation and propulsion; heating and air conditioning; and deck, hotel, and entertainment support systems.

Requirements- Technical training

Salary range- £25,000+ per annum

The Environmental Officer is responsible for ensuring that the procedures concerning the environmental aspects of the ship and pest control are implemented correctly. They are also involved with environmental audits and monitoring the proper management of chemicals on board.

Requirements- Environmental management training/ qualifications

Salary range- £30,000+ per annum

Useful resource- P&O Cruises Environmental Overview

The primary responsibilities of the Deck Officer is to ensure the safe navigation of the cruise ship. They will also be responsible for health and safety and security aspects of the ship’s operations, including guests, officers, crew and staff members.

The head of the department is the Captain, the highest ranking person aboard. This is then followed by 1st, 2nd, 3rd Officers; Safety Officer; Security Officer; Deck Cadet and Deck Ratings – Boatswain/Bosun, Carpenter, Able Seaman Unlimited, Ordinary Seaman Entry Level and Deckhand.

Requirements- Relevant training/ qualifications and experience

Safety and security is another important area of jobs in travel and tourism. Onboard a cruise ship there are a number of jobs that focus on the safety and security of passengers onboard, such as Security Officer, Security Guard and Surveillance Officer.

Requirements- Relevant training and experience

Salary range- £15,000 + per annum

Many people forget about the essential jobs that are required on a cruise ship! If a pipe leaks or a toilet gets blocked, a plumber is in need!

Requirements- Plumbing training and qualifications

The onboard Human Resources team works in conjunction with the shoreside Employee Relations team to implement and uphold all HR policies and initiatives. Responsibilities of HR staff include overseeing Crew Welfare, creating an effective work environment and supporting shipboard and shoreside management teams.

Requirements- HR training and qualifications

The IT Officer is responsible for the maintenance, operation, and support of onboard computer systems, mobile devices, physical and virtual servers, networks, point-of-sale terminals, network equipment, and peripherals.

Requirements- IT training and experience

Salary range- £20,000+ per annum

Useful resource- All Cruise jobs

The Computer System Specialist is responsible for all onboard computer systems. This includes installing and configuring new PC system hardware, upgrading existing hardware, and supporting mobile devices. The Computer System Specialist works closely with the IT Officer to ensure all onboard systems perform at optimum levels.

Requirements- Customer service skills, IT/computer skills

Useful resource- Princess Cruise Jobs

A Public Health Officer will monitor shipboard public health and infection control procedures. They ensure compliance and implementation of procedures associated with communicable diseases, illnesses and most recently the COVID-19 pandemic- this has become a very important job in travel and tourism over the past couple of years!

Requirements- Relevant public health qualifications and experience

Salary range- £35,000+ per annum

Every cruise ship will have a marketing department. Within this department there are a range of roles ranging from general marketing managers to photographers and videographers.

Requirements- Training and qualifications in marketing/ photography and videography skills and experience

There are a range of hospitality-based staff that can be found onboard a cruise ship too. This includes people who work in the casino (e.g. money change, game assistants etc), and staff who work in a spa or salon (e.g. masseuses, hairdressers, beauty technicians).

Requirements- Relevant skills and qualifications for the post (e.g. hairdressing qualification)

The Deckhand is responsible for maintenance/cleaning of the interior/exterior of the cruise ship. The deckhand will also assist with bridge watch/navigation, perform hourly security patrols including nightly engine room inspections, and will assist with general boat operations.

Requirements- Mechanical skills

Cabin stewards/ stewardesses are responsible for keeping passengers’ cabins clean and tidy. Duties include vacuuming, changing sheets, washing windows, cleaning bathrooms etc.

There are many jobs in travel and tourism that involve retail. Onboard a cruise ship there will be a range of shops that will need staff- from retail assistants to retail managers.

Requirements- retail experience, good customer service skills

Jobs in travel and tourism- Hospitality

Whilst the hospitality industry is an industry in itself, many of the jobs that are classified as being hospitality can also be in the travel and tourism industry- tourists need to eat, sleep and be entertained after all! So here are some of the major jobs in travel and tourism that come under the hospitality umbrella-

Housekeepers are responsible for cleaning and reporting any safety hazards to the person in charge. They will undertake duties such as hoovering, polishing, emptying bins, changing bed sheets etc.

Requirements- None

Salary range- £12,000- £15,000 per annum

There are several jobs in travel and tourism that are related to the nightlife scene- this includes DJs, Bar Staff, Glass Collectors, Cleaners, General Manager etc. All of these members of staff will have their own individual responsibilities.

Salary range- £12,00+ per annum depending on experience

Casinos are popular places for tourists to visit, especially in destinations such as Las Vegas or Monaco. There are a number of jobs that workers can do within a casino, including people who help to run and operate the games/machines, security guards, customer service representatives, cashiers and cleaners.

Salary range- £12,000+ per annum depending on experience

A Front Desk Operative is a person who is the first point of contact for all customers of a business. Their responsibilities will general include greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.

A Receptionist is usually the first person that you will meet when entering a business, for example a hotel. Their main responsibilities include greeting visitors, answering telephones, taking messages, scheduling appointments, filing and maintaining documents, providing information to various people, making travel arrangements, running errands and performing various administrative tasks.

Salary range- £15,000- £20,000 per annum

If you are working in food and beverage, you have one of the most important jobs in travel and tourism…. because we all need to eat! There are plenty of jobs related to food and drink, from Waiters and Bar Staff to Chefs and General Managers.

Requirements- Customer service skills, specialist skills e.g. culinary

Airbnb isn’t just a place for tourists to stay, it is a travel and tourism business for property owners! Many people have bought properties in recent years with the intention of renting them out to tourists for a profit. This can be a great way to make money and to run your own business. There are also jobs in cleaning Airbnb properties, managing Airbnb properties and marketing Airbnb properties. There are also a range of alternatives to Airbnb that work on the same or similar business models.

Requirements- Must have the initial capital to purchase a property

Salary range- Varies depending on how many Airbnb properties you have and where they are located

Useful resource- Airbnb

A Chef is in charge of organising and preparing food in the kitchen. This includes studying recipes, setting up menus and preparing dishes.

Requirements- Culinary skills

Salary range- £18,000+ per annum depending on quality of the restaurant

Useful resource- Chef jobs

A Guest Relations Manager is responsible for facilitating open lines of communication between staff and guests. They will oversee other team members including receptionists, concierges, housekeepers, and wait staff.

Requirements- Managerial experience and training

A Concierge is a person who works for a building or hotel undertaking receptionist duties and assisting guests with checking in and moving luggage etc. They will also provide information and deal with guest queries.

Jobs in travel and tourism- Tourism development

There are many jobs in travel and tourism that focus on tourism development. Tourism development is very important- we need to make sure that tourism is planned in a way that will make money for local businesses, whilst not having a negative impact on the environment, economy and society. Jobs in travel and tourism in this sector will usually play a key role in ensuring sustainable tourism .

A Tourism Consultant is a person who will provide expert guidance and advice. they are very knowledgeable in their field and can command high salaries as a result. Tourism Consultants may work for Governments or for specific organisations.

Requirements- Expert knowledge in the relevant field

Useful resource- Acorn Tourism

Many jobs in travel and tourism are related to various projects, and each project will require a manager! This could be managing the opening of a new restaurant, managing team training and development or managing the development of a new resort to give a few examples.

Requirements- Expert knowledge in specific field, management experience

Conservation is one of the most important jobs in travel and tourism, this is because if we do not protect the things that we are going to see (the beach, the mountain, the animals etc) then there will be no tourism in that destination in the future! Conservation Specialists will have expert knowledge in the environmental impacts of tourism and will usually have a specific focus e.g. turtle conservation or sloth rehabilitation.

Requirements- Expert knowledge of conservation, degree or higher

Salary range- £35,000- £50,000 per annnum

Useful resource- Responsible Travel

Every industry needs economists, and travel and tourism is no different! The duties of a Tourism Economist is varied, but some common tasks include researching economic issues related to the tourism industry; conducting surveys and collecting data; analysing data using mathematical models, statistical techniques, and software; presenting research results in reports, tables, and charts; interpreting and forecasting market trends and advising businesses and governments.

Requirements- Expert in economics, degree or above

Salary range- £40,000- £80,000 per annum

Useful resource- Economist

Conducting research is another one of the most important jobs in travel and tourism that often goes unnoticed. In order to make sure that the tourism industry is built on a strong platform and that it will be sustainable, it is imperative that Researchers are employed. Tourism Researchers may focus on specific niches or they may conduct more general research. Some Researchers will work in the field and other may work in academia.

Requirements- Excellent research skills, higher level degree or PhD

Salary range- £35,000- £45,000 per annum

Useful resource- TTRA

There is also the need for Legal Consultants and representatives in travel and tourism in just the same way that these are needed in any other industry. This will include consultancy roles as well as legal professions such as lawyers and solicitors.

Requirements- Legal training and qualifications

Salary range- £40,000- £60,000 per annum

Useful resource- The Lawyer

There is also the need to have staff who specialise in policy. Travel and tourism businesses have to abide by policies and laws of the destinations in which they are located as well as the destinations in which they operate (e.g. a hotel business may be based in the UK but have hotels all over Europe).

Requirements- Expert in policy. Degree or above.

Useful resource- The Johnson Group

As I explain in my article about the biggest jobs in travel and tourism in 2022 and beyond , smart tourism is an integral part of our tourism industry and it is set to grow. Smart tourism is when we use technology to enhance productivity and to enhance the tourist experience. If technology is your thing, then this job in travel and tourism is set to boom in the coming years!

Requirements- Skilled in IT and technology, degree

Salary range- £25,000- £45,000 per annum

Useful resource- Tourism Teacher

A Corporate Social Responsibility Officer is responsible for planning and implementing business strategy. This may often has a specific focus on social responsibility- the concept that a business has a responsibility to do good. It could involve putting together and implementing practices such as environmental impact reports, liaising with and working with members of the local community and developing an overall responsible business.

Requirements- Knowledge of CSR, business degree or equivalent

Useful resource- Guardian

We all need to learn! Therefore Teachers and Trainers are some of the most important jobs in travel and tourism! This could include a classroom Teacher or Lecturer who teaches students about sustainable tourism management or somebody who provides practical workplace training, such as a Cabin Crew trainer.

Requirements- Teaching/ training qualification

A Tourism Development Officer if responsible for ensuring that tourism development takes place in an appropriate way. They will review relevant policy and regulation, ensure the correct documentation and procedures are followed and plan for the most appropriate way to develop tourism provision in a given area.

Requirements- Expert knowledge in tourism development, a degree

Useful resource- UNWTO

Jobs in travel and tourism- Back office jobs

Last but not least, we must not forget about the behind-the-scenes jobs in travel and tourism! Here are some of the most common-

Members of the Human Resources team are responsible for the daily administrative and HR duties of an organisation. They assist with recruitment and record maintenance for payroll processing as well as provide clerical support to all employees.

Requirements- Administrative Capabilities

Whilst recruitment may be undertaken by the HR team in smaller organisations, many large travel and tourism organisations will employ staff members to work specifically with recruitment, for example airlines. A Recruitment Manager will oversee all of the recruitment process, contracts and onboarding process for new staff.

Requirements- Managerial experience

Salary range- £35,000- £55,000 per annum

Useful resource- Aero Professional

As I mentioned earlier in this article, marketing is big business in travel and tourism and there are many jobs in this field. Many people will start off as a Marketing Assistant, preparing and managing marketing material and conducting analysis on marketing campaigns, and they will progress on to become a Marketing Manager.

Requirements- Marketing experience/ degree

Salary range- £18,000+ per annum depending on position

There are many administrative jobs in travel and tourism. These have traditionally been office-based jobs, whereby staff will undertake various tasks such as taking notes, recording information, completing spreadsheets etc. However, recent years have seen a number of administrative positions that are undertaken remotely arise, often referred as as a Virtual Assistant.

Requirements- Ability to conduct administrative tasks

Useful resource- Upwork

All business have books that they need to manage and many businesses will hire staff especially to do that. Finance or Account Managers are responsible for monitoring income and expenditure and ensuring that all finances are adequately recorded. They will also undertake/facilitate annual tax returns and any other relevant documentation.

Requirements- Financial knowledge/ qualifications

It is inevitable that travel and tourism businesses will have to create and sign relevant contracts and it some cases it is necessary to employ a Contracts Manager to do this. They are responsible for administering and managing contracts and ensuring that contracts move quickly and smoothly from creation to negotiation to execution.

Requirements- Contracting knowledge

Now that you have seen all of the jobs in travel and tourism that are available to you, it’s time to brush up on your subject knowledge and employability skills! Here are some articles that you may find helpful-

• Where to find a job in travel and tourism
• 10 jobs in travel and tourism that will BOOM in the coming years
• Digital nomad jobs- A complete list
• How to earn £30,000 per month as an influencer

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The future of tourism: Bridging the labor gap, enhancing customer experience

As travel resumes and builds momentum, it’s becoming clear that tourism is resilient—there is an enduring desire to travel. Against all odds, international tourism rebounded in 2022: visitor numbers to Europe and the Middle East climbed to around 80 percent of 2019 levels, and the Americas recovered about 65 percent of prepandemic visitors 1 “Tourism set to return to pre-pandemic levels in some regions in 2023,” United Nations World Tourism Organization (UNWTO), January 17, 2023. —a number made more significant because it was reached without travelers from China, which had the world’s largest outbound travel market before the pandemic. 2 “ Outlook for China tourism 2023: Light at the end of the tunnel ,” McKinsey, May 9, 2023.

Recovery and growth are likely to continue. According to estimates from the World Tourism Organization (UNWTO) for 2023, international tourist arrivals could reach 80 to 95 percent of prepandemic levels depending on the extent of the economic slowdown, travel recovery in Asia–Pacific, and geopolitical tensions, among other factors. 3 “Tourism set to return to pre-pandemic levels in some regions in 2023,” United Nations World Tourism Organization (UNWTO), January 17, 2023. Similarly, the World Travel & Tourism Council (WTTC) forecasts that by the end of 2023, nearly half of the 185 countries in which the organization conducts research will have either recovered to prepandemic levels or be within 95 percent of full recovery. 4 “Global travel and tourism catapults into 2023 says WTTC,” World Travel & Tourism Council (WTTC), April 26, 2023.

Longer-term forecasts also point to optimism for the decade ahead. Travel and tourism GDP is predicted to grow, on average, at 5.8 percent a year between 2022 and 2032, outpacing the growth of the overall economy at an expected 2.7 percent a year. 5 Travel & Tourism economic impact 2022 , WTTC, August 2022.

So, is it all systems go for travel and tourism? Not really. The industry continues to face a prolonged and widespread labor shortage. After losing 62 million travel and tourism jobs in 2020, labor supply and demand remain out of balance. 6 “WTTC research reveals Travel & Tourism’s slow recovery is hitting jobs and growth worldwide,” World Travel & Tourism Council, October 6, 2021. Today, in the European Union, 11 percent of tourism jobs are likely to go unfilled; in the United States, that figure is 7 percent. 7 Travel & Tourism economic impact 2022 : Staff shortages, WTTC, August 2022.

There has been an exodus of tourism staff, particularly from customer-facing roles, to other sectors, and there is no sign that the industry will be able to bring all these people back. 8 Travel & Tourism economic impact 2022 : Staff shortages, WTTC, August 2022. Hotels, restaurants, cruises, airports, and airlines face staff shortages that can translate into operational, reputational, and financial difficulties. If unaddressed, these shortages may constrain the industry’s growth trajectory.

The current labor shortage may have its roots in factors related to the nature of work in the industry. Chronic workplace challenges, coupled with the effects of COVID-19, have culminated in an industry struggling to rebuild its workforce. Generally, tourism-related jobs are largely informal, partly due to high seasonality and weak regulation. And conditions such as excessively long working hours, low wages, a high turnover rate, and a lack of social protection tend to be most pronounced in an informal economy. Additionally, shift work, night work, and temporary or part-time employment are common in tourism.

The industry may need to revisit some fundamentals to build a far more sustainable future: either make the industry more attractive to talent (and put conditions in place to retain staff for longer periods) or improve products, services, and processes so that they complement existing staffing needs or solve existing pain points.

One solution could be to build a workforce with the mix of digital and interpersonal skills needed to keep up with travelers’ fast-changing requirements. The industry could make the most of available technology to provide customers with a digitally enhanced experience, resolve staff shortages, and improve working conditions.

Would you like to learn more about our Travel, Logistics & Infrastructure Practice ?

Complementing concierges with chatbots.

The pace of technological change has redefined customer expectations. Technology-driven services are often at customers’ fingertips, with no queues or waiting times. By contrast, the airport and airline disruption widely reported in the press over the summer of 2022 points to customers not receiving this same level of digital innovation when traveling.

Imagine the following travel experience: it’s 2035 and you start your long-awaited honeymoon to a tropical island. A virtual tour operator and a destination travel specialist booked your trip for you; you connected via videoconference to make your plans. Your itinerary was chosen with the support of generative AI , which analyzed your preferences, recommended personalized travel packages, and made real-time adjustments based on your feedback.

Before leaving home, you check in online and QR code your luggage. You travel to the airport by self-driving cab. After dropping off your luggage at the self-service counter, you pass through security and the biometric check. You access the premier lounge with the QR code on the airline’s loyalty card and help yourself to a glass of wine and a sandwich. After your flight, a prebooked, self-driving cab takes you to the resort. No need to check in—that was completed online ahead of time (including picking your room and making sure that the hotel’s virtual concierge arranged for red roses and a bottle of champagne to be delivered).

While your luggage is brought to the room by a baggage robot, your personal digital concierge presents the honeymoon itinerary with all the requested bookings. For the romantic dinner on the first night, you order your food via the restaurant app on the table and settle the bill likewise. So far, you’ve had very little human interaction. But at dinner, the sommelier chats with you in person about the wine. The next day, your sightseeing is made easier by the hotel app and digital guide—and you don’t get lost! With the aid of holographic technology, the virtual tour guide brings historical figures to life and takes your sightseeing experience to a whole new level. Then, as arranged, a local citizen meets you and takes you to their home to enjoy a local family dinner. The trip is seamless, there are no holdups or snags.

This scenario features less human interaction than a traditional trip—but it flows smoothly due to the underlying technology. The human interactions that do take place are authentic, meaningful, and add a special touch to the experience. This may be a far-fetched example, but the essence of the scenario is clear: use technology to ease typical travel pain points such as queues, misunderstandings, or misinformation, and elevate the quality of human interaction.

Travel with less human interaction may be considered a disruptive idea, as many travelers rely on and enjoy the human connection, the “service with a smile.” This will always be the case, but perhaps the time is right to think about bringing a digital experience into the mix. The industry may not need to depend exclusively on human beings to serve its customers. Perhaps the future of travel is physical, but digitally enhanced (and with a smile!).

Digital solutions are on the rise and can help bridge the labor gap

Digital innovation is improving customer experience across multiple industries. Car-sharing apps have overcome service-counter waiting times and endless paperwork that travelers traditionally had to cope with when renting a car. The same applies to time-consuming hotel check-in, check-out, and payment processes that can annoy weary customers. These pain points can be removed. For instance, in China, the Huazhu Hotels Group installed self-check-in kiosks that enable guests to check in or out in under 30 seconds. 9 “Huazhu Group targets lifestyle market opportunities,” ChinaTravelNews, May 27, 2021.

Technology meets hospitality

In 2019, Alibaba opened its FlyZoo Hotel in Huangzhou, described as a “290-room ultra-modern boutique, where technology meets hospitality.” 1 “Chinese e-commerce giant Alibaba has a hotel run almost entirely by robots that can serve food and fetch toiletries—take a look inside,” Business Insider, October 21, 2019; “FlyZoo Hotel: The hotel of the future or just more technology hype?,” Hotel Technology News, March 2019. The hotel was the first of its kind that instead of relying on traditional check-in and key card processes, allowed guests to manage reservations and make payments entirely from a mobile app, to check-in using self-service kiosks, and enter their rooms using facial-recognition technology.

The hotel is run almost entirely by robots that serve food and fetch toiletries and other sundries as needed. Each guest room has a voice-activated smart assistant to help guests with a variety of tasks, from adjusting the temperature, lights, curtains, and the TV to playing music and answering simple questions about the hotel and surroundings.

The hotel was developed by the company’s online travel platform, Fliggy, in tandem with Alibaba’s AI Labs and Alibaba Cloud technology with the goal of “leveraging cutting-edge tech to help transform the hospitality industry, one that keeps the sector current with the digital era we’re living in,” according to the company.

Adoption of some digitally enhanced services was accelerated during the pandemic in the quest for safer, contactless solutions. During the Winter Olympics in Beijing, a restaurant designed to keep physical contact to a minimum used a track system on the ceiling to deliver meals directly from the kitchen to the table. 10 “This Beijing Winter Games restaurant uses ceiling-based tracks,” Trendhunter, January 26, 2022. Customers around the world have become familiar with restaurants using apps to display menus, take orders, and accept payment, as well as hotels using robots to deliver luggage and room service (see sidebar “Technology meets hospitality”). Similarly, theme parks, cinemas, stadiums, and concert halls are deploying digital solutions such as facial recognition to optimize entrance control. Shanghai Disneyland, for example, offers annual pass holders the option to choose facial recognition to facilitate park entry. 11 “Facial recognition park entry,” Shanghai Disney Resort website.

Automation and digitization can also free up staff from attending to repetitive functions that could be handled more efficiently via an app and instead reserve the human touch for roles where staff can add the most value. For instance, technology can help customer-facing staff to provide a more personalized service. By accessing data analytics, frontline staff can have guests’ details and preferences at their fingertips. A trainee can become an experienced concierge in a short time, with the help of technology.

Apps and in-room tech: Unused market potential

According to Skift Research calculations, total revenue generated by guest apps and in-room technology in 2019 was approximately $293 million, including proprietary apps by hotel brands as well as third-party vendors. 1 “Hotel tech benchmark: Guest-facing technology 2022,” Skift Research, November 2022. The relatively low market penetration rate of this kind of tech points to around $2.4 billion in untapped revenue potential (exhibit).

Even though guest-facing technology is available—the kind that can facilitate contactless interactions and offer travelers convenience and personalized service—the industry is only beginning to explore its potential. A report by Skift Research shows that the hotel industry, in particular, has not tapped into tech’s potential. Only 11 percent of hotels and 25 percent of hotel rooms worldwide are supported by a hotel app or use in-room technology, and only 3 percent of hotels offer keyless entry. 12 “Hotel tech benchmark: Guest-facing technology 2022,” Skift Research, November 2022. Of the five types of technology examined (guest apps and in-room tech; virtual concierge; guest messaging and chatbots; digital check-in and kiosks; and keyless entry), all have relatively low market-penetration rates (see sidebar “Apps and in-room tech: Unused market potential”).

While apps, digitization, and new technology may be the answer to offering better customer experience, there is also the possibility that tourism may face competition from technological advances, particularly virtual experiences. Museums, attractions, and historical sites can be made interactive and, in some cases, more lifelike, through AR/VR technology that can enhance the physical travel experience by reconstructing historical places or events.

Up until now, tourism, arguably, was one of a few sectors that could not easily be replaced by tech. It was not possible to replicate the physical experience of traveling to another place. With the emerging metaverse , this might change. Travelers could potentially enjoy an event or experience from their sofa without any logistical snags, and without the commitment to traveling to another country for any length of time. For example, Google offers virtual tours of the Pyramids of Meroë in Sudan via an immersive online experience available in a range of languages. 13 Mariam Khaled Dabboussi, “Step into the Meroë pyramids with Google,” Google, May 17, 2022. And a crypto banking group, The BCB Group, has created a metaverse city that includes representations of some of the most visited destinations in the world, such as the Great Wall of China and the Statue of Liberty. According to BCB, the total cost of flights, transfers, and entry for all these landmarks would come to $7,600—while a virtual trip would cost just over $2. 14 “What impact can the Metaverse have on the travel industry?,” Middle East Economy, July 29, 2022.

The metaverse holds potential for business travel, too—the meeting, incentives, conferences, and exhibitions (MICE) sector in particular. Participants could take part in activities in the same immersive space while connecting from anywhere, dramatically reducing travel, venue, catering, and other costs. 15 “ Tourism in the metaverse: Can travel go virtual? ,” McKinsey, May 4, 2023.

The allure and convenience of such digital experiences make offering seamless, customer-centric travel and tourism in the real world all the more pressing.

Three innovations to solve hotel staffing shortages

Is the future contactless.

Given the advances in technology, and the many digital innovations and applications that already exist, there is potential for businesses across the travel and tourism spectrum to cope with labor shortages while improving customer experience. Process automation and digitization can also add to process efficiency. Taken together, a combination of outsourcing, remote work, and digital solutions can help to retain existing staff and reduce dependency on roles that employers are struggling to fill (exhibit).

Depending on the customer service approach and direct contact need, we estimate that the travel and tourism industry would be able to cope with a structural labor shortage of around 10 to 15 percent in the long run by operating more flexibly and increasing digital and automated efficiency—while offering the remaining staff an improved total work package.

Outsourcing and remote work could also help resolve the labor shortage

While COVID-19 pushed organizations in a wide variety of sectors to embrace remote work, there are many hospitality roles that rely on direct physical services that cannot be performed remotely, such as laundry, cleaning, maintenance, and facility management. If faced with staff shortages, these roles could be outsourced to third-party professional service providers, and existing staff could be reskilled to take up new positions.

In McKinsey’s experience, the total service cost of this type of work in a typical hotel can make up 10 percent of total operating costs. Most often, these roles are not guest facing. A professional and digital-based solution might become an integrated part of a third-party service for hotels looking to outsource this type of work.

One of the lessons learned in the aftermath of COVID-19 is that many tourism employees moved to similar positions in other sectors because they were disillusioned by working conditions in the industry . Specialist multisector companies have been able to shuffle their staff away from tourism to other sectors that offer steady employment or more regular working hours compared with the long hours and seasonal nature of work in tourism.

The remaining travel and tourism staff may be looking for more flexibility or the option to work from home. This can be an effective solution for retaining employees. For example, a travel agent with specific destination expertise could work from home or be consulted on an needs basis.

In instances where remote work or outsourcing is not viable, there are other solutions that the hospitality industry can explore to improve operational effectiveness as well as employee satisfaction. A more agile staffing model  can better match available labor with peaks and troughs in daily, or even hourly, demand. This could involve combining similar roles or cross-training staff so that they can switch roles. Redesigned roles could potentially improve employee satisfaction by empowering staff to explore new career paths within the hotel’s operations. Combined roles build skills across disciplines—for example, supporting a housekeeper to train and become proficient in other maintenance areas, or a front-desk associate to build managerial skills.

Where management or ownership is shared across properties, roles could be staffed to cover a network of sites, rather than individual hotels. By applying a combination of these approaches, hotels could reduce the number of staff hours needed to keep operations running at the same standard. 16 “ Three innovations to solve hotel staffing shortages ,” McKinsey, April 3, 2023.

Taken together, operational adjustments combined with greater use of technology could provide the tourism industry with a way of overcoming staffing challenges and giving customers the seamless digitally enhanced experiences they expect in other aspects of daily life.

In an industry facing a labor shortage, there are opportunities for tech innovations that can help travel and tourism businesses do more with less, while ensuring that remaining staff are engaged and motivated to stay in the industry. For travelers, this could mean fewer friendly faces, but more meaningful experiences and interactions.

Urs Binggeli is a senior expert in McKinsey’s Zurich office, Zi Chen is a capabilities and insights specialist in the Shanghai office, Steffen Köpke is a capabilities and insights expert in the Düsseldorf office, and Jackey Yu is a partner in the Hong Kong office.

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Careers in Travel

A comprehensive overview of the dominant career paths in the travel industry..

CareerExplorer is a free career test made for success seekers and the curious minded.

Do you find yourself daydreaming of far away places? For people with a sense of adventure and a love of new experiences, a career in travel can be incredibly rewarding. But with the rise of new technology and a constantly changing economy, jobs in this area look almost nothing like they did just a couple of decades ago.

What does a career in travel look like today? Here, we’ll explore some of the most common professions in this area and how they can help you see the world.

Flight Attendant

Also known as in-flight crew member, cabin crew member, cabin attendant, air host(ess), and airline steward(ess).

Of all the careers in travel, flight attendant is probably one of the most people-focused. These friendly professionals are the face of the airline industry, responsible for ensuring passengers are safe and comfortable for the duration of their flight. You may remember them from the last time you traveled—perhaps more for the drink cart in front of them than for their personality.

But flight attendants do much more than people assume. In addition to providing basic customer service, they also secure the plane during takeoff, landing, and bouts of turbulence, and assist in emergency situations when they occur by leading evacuations, administering first aid, and even doing some firefighting. Maintaining a pleasant disposition is important in this career, but it’s really only the tip of the iceberg.

What are the perks of being a flight attendant?

Many people enter this career because they love to travel. And, for those with wanderlust, that’s probably the best part of the job: flight attendants literally get paid to fly. Airlines provide staff with free accommodation on long haul flights, plus, in most cases, a daily food allowance, so long-haul flights can essentially become mini all-expenses-paid vacations. There may only be a little bit of extra time to explore the destination between landing and takeoff, but it’s still an incredible way to see the world.

Other perks include the downtime. Although the work itself can be intense, it also involves a lot of leisure. On lengthier trips, flight attendants even get to sleep on the job! They also have more control over their schedule than people in more “typical” careers; every few weeks, attendants “bid” on all available flights to decide who flies when and where. Shifts are assigned by seniority, which means that, with enough time and experience, flight attendants can craft their dream schedule.

These perks, plus the fact that it’s possible to get hired right out of high school, makes flight attending an appealing line of work for many.

How much time do flight attendants spend away from home?

A career as a flight attendant isn’t all fun and games. Full-time attendants usually spend between 75 and 100 hours a month in the air, and another 50 hours on the ground, doing paperwork, waiting for planes, and preparing for flights. This can translate to a lot of time away from home, often working long, variable hours.

Perhaps because of the bizarre schedule, about one in four flight attendants work part-time. This option is obviously less lucrative than working full-time, but can make it easier to maintain a relatively normal lifestyle and raise a family.

Flight attendants are paid to see the world…sort of

Not only does flight attending require a lot of time away from home, it also involves a lot of unpaid work. Salaries are completely dependent on the number of hours spent in flight, so flight attendants aren’t compensated for the time they spend boarding, taxiing, or commuting to and from the airport. If a flight gets cancelled or delayed, so does the attendant’s pay.

In the US, the average salary is about $45,000. But depending on the airline, as well as the attendant’s schedule and level of experience, that number can range anywhere between $23,000 and $80,000.

Travel Agent

You’ve probably seen her before in an old movie: a smiling woman in a headset, stationed at her computer against a backdrop of faded tropical posters. But the day-to-day of today’s travel agents looks very different from what it did even ten years ago.

What do travel agents do?

At the most basic level, travel agents help simplify the trip planning process for their clients. They research fares and schedules; book flights, tours, and hotels; and advise clients on how to make the most of their time away. The specifics of their day-to-day vary a lot depending on where and for whom they work. But no matter what their focus, all travel agents share a common goal: customer satisfaction. This is a people-focused profession, committed to ensuring clients have the most pleasant, safe, and rewarding travel experiences possible.

There are two kinds of travel agents…

....each with very different lifestyles:

• Leisure travel agents work primarily with individuals, organizing everything from family vacations to honeymoon getaways. Although some of them work independently, most choose to work under a host agency. These businesses “employ” home-based agents through independent-contractor agreements, offering them services like marketing, training, and technology in exchange for a cut of their commissions.
• Corporate travel agents , on the other hand, primarily work with businesses, booking accommodation and flights for employees attending sales meetings, conferences, and more. Whereas leisure agents often work remotely on their own schedule, those in corporate positions tend to work in offices. It’s a standard 9-to-5 job, or something similar.

How do travel agents make money?

Travel agents earn their income in three ways, through commissions, service fees, and salary. Typically, vendors pay a 10-15% commission whenever an agent books a car rental, hotel, or cruise for a client. They also pay about 20-30% on travel insurance sales, though all of these rates can vary depending on the vendor, the agent, and how the booking was made.

In addition to commissions, some travel agents also charge clients a service fee for the time spent researching and creating their itinerary. These usually range somewhere between $75 and $200, but can be as high as $500 for more complicated trips.

Finally, many agents who work for an employer—either a host agency or a corporate sector company—also earn a salary on top of their commissions, adding a bit of stability to their income.

How much do travel agents make?

Not surprisingly, there’s a lot of variation in how much travel agents make. The average annual wage for US travel agents is just shy of $40,000 , but agents can earn as little as $23,000 or as much as $68,000.

Do travel agents get to travel themselves?

The bulk of a travel agent’s time is usually spent indoors: either at home, if they work remotely, or in an office. Most of their day is spent on the phone or the computer, talking to clients, airlines, hotels, and other vendors or preparing itineraries.

That said, many do spend some time visiting the destinations they promote in order to make better-informed recommendations to their clients. While away, they might visit restaurants, resorts, or hotels, or even try a guided tour.

Plus, many agents are able to use their connections to travel at a discount price. So seeing the world may not always be part of the job—but it definitely can be.

Is travel agent a doomed profession?

Online booking is only getting easier, and travelers are increasingly choosing to organize their own flights and accommodation. Although many travel agents are still running successful businesses, employment opportunities are expected to decrease by 12% in the next 10 years. For the right person, a career in this industry is still possible—but staying afloat will take dedication, adaptability, and a healthy dose of optimism.

People skills, local knowledge, and a sense of adventure—these are just some of the traits that make for a stellar tour guide. For extraverted explorers, a career in this field can be fun, varied, and rewarding.

Do tour guides get paid to explore the world?

At the most basic level, tour guides help travelers make the most of their trip by providing cultural, historical, or environmental information about their local surroundings. Working on foot, bus, bicycle, or even riverboat, they guide their clients through some of the most stunning destinations on earth, offering safety tips, expert knowledge, and helpful advice along the way. From the calm Tuscan countryside to the busy streets of Tokyo, tour guides really can work anywhere.

However, the life of a tour guide isn’t always full of novelty and excitement. While some tour guides do travel on the job, many work primarily in a single destination, showing visitors around a particular city, cultural site, or museum.

What are the different kinds of tour guides?

Tour guides can look dramatically different depending on where they work and what kind of travel experience they offer. Some of the most common tour guide variations include:

• Heritage Guides provide historical, archeological, or architectural information about ancient sites such as tombs, temples, and museums.
• Culture Guides offer knowledge about the lifestyle, religion, or cuisine of the local population. They might focus on one particular city, specialize in certain sites (like vineyards or ancient temples), or cover an entire geographical region.
• Adventure Guides lead clients on active, experience-based tours of the destination. Guides typically focus on one or more sports, such as trekking, skiing, or scuba diving, and have undergone some form of outdoors and first aid training.
• Nature/Eco Guides help visitors enjoy the local wildlife and landscapes, offering tours or safaris of deserts, gardens, forests, and more.
• Special Interest Guides play a similar role as adventure guides, offering targeted experiences such as golf, shopping, or wedding tours.

There are different roles available within each of these areas. Tour guides simply offer commentary about the destinations they visit, whereas tour directors are also responsible for planning the itinerary, coordinating the logistics, and trouble shooting any complications that arise along the way.

Do tour guides actually get paid?

Tour guiding is a fun gig, but not a particularly well-paid one. The average tour guide salary punches in just under $24,000 US , although experienced tour guides earn about $35,000 per year. Of course, this can vary depending on location, specialization, experience, and clientele.

Luckily, it’s also a relatively low-barrier career, usually requiring little more than a drivers license and an eager attitude. You may need to pass a first aid course or some other form of professional training for certain jobs, but you probably won’t be paying off any major student loans.

Travel Blogger

Equally low-barrier and adventurous is the world of travel blogging. Requiring little more than a laptop, a strong internet connection, and an entrepreneurial spirit, this exciting career can open doors all across the globe.

How do travel bloggers make money?

It may not look that way from their websites, but travel bloggers do a lot more than just write and explore. That’s because, like most bloggers , they rarely make money from the posts they produce. Instead, travel bloggers rely on a mix of advertising, sponsored campaigns, freelancing, and affiliate linking to generate income, using their blog primarily as a platform to attract potential partners. Many even sell related products, such as books, travel guides, podcasts, or public speaking services, on the side to make extra cash.

Because of this, the finances of travel blogging can look extremely different from one person to the next. While there are some bloggers who report making as much as $150,000 a year, others are barely able to break even. According to a survey of more than 1000 bloggers, only about 17% are able to sustain their lifestyle on their blog salaries, while more than 80% never make more than $100.

But although it’s a tough industry, it is possible to succeed. By diversifying their income and investing enough time and effort, well-established travel bloggers can make a stable $2,000 to $5,000 a month.

How do I become a travel blogger?

One of the reasons so many travel bloggers fail is because it’s so easy to become one. The real question isn’t “How do I become a travel blogger?” but “How do I become a successful one?”

To get started, aspiring travel bloggers will need a laptop, a working website, a passport, and enough cash to live and travel for at least two years. That’s because building a large enough audience to monetize takes time. Those who don’t have the savings required will likely need to take on additional part-time work while they get started.

Next, most new bloggers dedicate their time to posting lots of high quality, interesting, and useful content. The content itself can be about almost anything—travel tips, photography, hiking recommendations, etc—as long as it’s relatively frequent (one-two times a week) and provides real value to readers. Many bloggers also pitch stories to major media outlets, write guest posts on popular blogs, or invest in digital advertising to gain further attention. But no matter the strategy, the goal for any beginner travel blogger is the same: get readers first, revenue second.

Super Yacht Crew

Celebrity clients, a luxurious lifestyle, months and months on the open ocean: could any career sound dreamier? Jobs on a super yacht may not look quite like they do on Below Deck , but there’s no denying this is a fabulous way to see the world.

What is a super yacht?

Super yachts are massive, luxury boats measuring anywhere from 24 to 100 metres long. Expensive to buy and even more expensive to maintain, they are usually owned by the extremely rich and famous and their families. While some super yachts never make it out of the harbor, others will travel to some of the most exclusive destinations on earth, making them one of the most attractive work settings for those with wanderlust.

What does a super yacht crew do?

No matter what its size, almost every super yacht is manned by a group of skilled professionals: the super yacht crew. These personable and hard-working individuals live on board the vessel during long journeys, assisting with everything from cleaning to navigation.

Roles are varied, and can differ from yacht to yacht, but the most common positions include:

• Captain and First officer
• Mate and Deckhand
• Chief and Junior Steward(ess)
• Chef and Sous Chef
• First and Second Engineer

Some of these positions, like first engineer, are more technical, requiring extensive mechanical or seafaring knowledge. Others, like junior steward, are primarily service based. But no matter what their role, all members of the super yacht crew share a common goal: ensuring their employers and their guests are comfortable and safe for the duration of the voyage.

What’s the best thing about working on a super yacht?

For most people in this profession, the top attraction is the travel. Although real vacations are rare during the yachting season, most captains will try to give staff an occasional day off whenever possible. It may not offer a lot of time for sight seeing, but it does provide an opportunity to explore some of the world’s most exotic destinations—all expenses paid.

Is the super yacht life as glamorous as it sounds?

Many people are attracted to a super yacht career because of the lifestyle involved, but the daily reality of the super yacht crew is a little less glamorous than you’d expect:

• Living Conditions: Crew members live, eat, and work together closely for the duration of the voyage, which can be weeks or even months long. Accommodations are usually small and simple—either solo cabins or shared bunk rooms—and although privacy is possible, it’s usually rare. If you need a lot of alone time, this probably isn’t the career for you.
• Food: Meals aboard are usually prepared by the crew chef, which means they tend to be delicious, extremely high quality, and—best of all—free.
• Schedule: Super yacht crew live and work in the same space for months on end, which can make it difficult to maintain any real separation between work time and down time. Crews tend to be small and the clientele are often demanding, so working 12- to 14-hour shifts isn’t unusual.

Do super yacht jobs pay well?

Depending on the crew member’s experience and the size of the vessel, super yacht crew salaries can vary significantly. But in general, this is a very well-paid line of work—especially relative to other travel careers. Chief stewards can expect to make anywhere from $3000 to $8000 a month, and it’s not uncommon to see salaries as high as $90,000 on larger vessels.

Corporate Travel Careers

Got the travel bug but looking for a something more stable? Don’t fret—there are a plethora of corporate jobs in the travel sector. Providing all of the benefits of more “traditional” work, these exciting options offer a chance to see the world and plan for the future.

What kinds of travel companies offer corporate careers?

Corporate travel careers exist in a wide array of settings, each of which comes with its unique set of opportunities, perks, and drawbacks.

Because of the diversity of options, it can be hard to know where to look for a corporate travel job. But some of the most common work settings include:

• Airlines and airports
• Travel agencies
• Tour organizations
• Tourism offices
• Cruise companies (boat, bus, rail, etc.)
• Hotels, resorts, and hostels

What corporate jobs can I get in the travel industry?

Finding the right travel career isn’t just about deciding where to work; it also involves choosing the right kind of position. Corporate tourism jobs come in all shapes and sizes—too many to cover here—but here’s a quick list of some of the most popular ones:

• Marketing and publicity: From buying ads to writing website content, there are lots of ways to get involved in the promotional side of travel. Tasks might include crafting blog posts to boost an airline’s SEO, pitching news stories to travel magazines about an edgy new adventure tour, or designing an email newsletter to encourage signups for an upcoming cruise.
• Sales: Sales jobs in travel can include everything from cold calling potential customers to encourage tour signups to managing an entire sales department at an airport. Some standard duties in this line of work include creating sales plans, identifying Key Performance Indicators (KPIs), training sales staff, providing customer service, and more.
• Finance: Even train companies need accountants! There are a variety of financial jobs in the travel industry, which can include everything from managing a hostel’s A/R and A/P processes to working as an in-house auditor at a major resort.
• IT: As the travel industry becomes more and more digital, a career in IT can be a lucrative option. Whether it’s building online booking software or creating a new tourism app, there are lots of opportunities for technologically savvy wanderers.

What are the benefits of a corporate travel career?

Although corporate jobs may not be as hands-on as others travel careers, they do offer many of the same perks. Many hotel chains offer discounted (or even free) accommodation to their employees, making it easy to travel on a budget. The same is true for many airlines, tour companies, hostels, and travel agencies. In the right career, you can expect to travel at low cost almost anywhere in the world.

At the same time, corporate careers often come with advantages that other travel jobs can’t provide: excellent benefits, a flexible work schedule, an impressive salary, and a high level of job security. This added stability can make the corporate route an appealing option for travellers with children, mortgages, or other responsibilities at home.

A writer, researcher, and occasional spoon carver, she knows that the "right" career sometimes looks nothing like what you expected.

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Places to Work in Hospitality & Tourism in America

1-25 of 477 results

Marriott International Inc.

Bethesda, MD •

10400 FERNWOOD RD

• • Rating 4.28 out of 5   184 reviews

Manager / Director: I'm delighted to share my exceptional experience working as a chef at the Marriott. This opportunity not only honed my culinary skills but also allowed me to explore creative realms of gastronomy. The professional environment was consistently supportive, fostering a sense of community and growth among the staff. My culinary creativity was encouraged, leading to the development of innovative dishes that were well-received by guests. The management's commitment to excellence and guest satisfaction resonated with my personal values, making my job incredibly rewarding. Overall, my tenure at the Marriott was a remarkable journey of professional development and personal fulfillment. ... Read 184 reviews

Industry: Hospitality & Tourism

Employees: 10,000+

10400 FERNWOOD RD ,

BETHESDA, MD ,

184 Niche users give it an average review of 4.3 stars.

Featured Review: Manager / Director says I'm delighted to share my exceptional experience working as a chef at the Marriott. This opportunity not only honed my culinary skills but also allowed me to explore creative realms of gastronomy.... .

Read 184 reviews.

Industry : Hospitality & Tourism ,

Employees : 10,000+ ,

Hilton Worldwide

Mclean, VA •

7930 JONES BRANCH DR STE 1100

• • Rating 4.45 out of 5   74 reviews

Experienced Employee: When i worked there it was great. There was so many opportunities to grow and move around in the company. I was managing one property before joining with my current job now. Back then, and i not sure if its changed, but i would allow buying employee rated rooms via the app. ... Read 74 reviews

7930 JONES BRANCH DR STE 1100 ,

MCLEAN, VA ,

74 Niche users give it an average review of 4.4 stars.

Featured Review: Experienced Employee says When i worked there it was great. There was so many opportunities to grow and move around in the company. I was managing one property before joining with my current job now. Back then, and i not sure... .

Read 74 reviews.

Marriott Hotels & Resorts

• • Rating 4.22 out of 5   72 reviews

Experienced Employee: As an employee, they pay well, they provide great benefits, they have decent hours and they care about their employees. As someone who stays at Marriott Hotels, the staff is always friendly. the rooms are always clean and well designed, they are great at accommodating and helping you find a place for dinner. ... Read 72 reviews

Employees: —

72 Niche users give it an average review of 4.2 stars.

Featured Review: Experienced Employee says As an employee, they pay well, they provide great benefits, they have decent hours and they care about their employees. As someone who stays at Marriott Hotels, the staff is always friendly. the... .

Read 72 reviews.

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Hyatt Hotels

Chicago, IL •

71 SOUTH WACKER DR

• • Rating 4.4 out of 5   40 reviews

Entry Level Employee: I work at the Miraval Resort and Spa in the Berkshires. The facilities are very nice and new and are very well maintained. The employees work hard and the managers maintain that. The guests are mostly very pleased with this effort. ... Read 40 reviews

71 SOUTH WACKER DR ,

CHICAGO, IL ,

40 Niche users give it an average review of 4.4 stars.

Featured Review: Entry Level Employee says I work at the Miraval Resort and Spa in the Berkshires. The facilities are very nice and new and are very well maintained. The employees work hard and the managers maintain that. The guests are... .

Read 40 reviews.

Planet Fitness

Hampton, NH •

4 LIBERTY LN W

• • Rating 4.1 out of 5   93 reviews

Entry Level Employee: I have enjoyed my time working at planet fitness very much. The staff is awesome, and I love all of my coworkers. It is a very welcoming environment and everyone there, including the customers, have a very positive attitude toward the club. With any gym having a positive, welcoming attitude is everything and Planet Fitness does so well in that regard. As a college student, this is an awesome job for me as I am able to work weekends when I am off of school. I bring my school work with me and when we are slow, I am able to get assignments done. It is just a great work environment with a great staff, perfect for college students. ... Read 93 reviews

4 LIBERTY LN W ,

HAMPTON, NH ,

93 Niche users give it an average review of 4.1 stars.

Featured Review: Entry Level Employee says I have enjoyed my time working at planet fitness very much. The staff is awesome, and I love all of my coworkers. It is a very welcoming environment and everyone there, including the customers, have... .

Read 93 reviews.

Wyndham Worldwide

Parsippany, NJ •

22 SYLVAN WAY

• • Rating 4.3 out of 5   37 reviews

Entry Level Employee: I have been working in the Wyndham Worldwide group since 2018 as a barista attendant. What I love about this company is that they provide employees with a positive work environment; especially Food and Beverage directors work closely with hourly employees and try to understand individual life events. They offer 401k, which they can also invest in company stock up to 25% of the contribution, and free lunch at the cafeteria. I was impressed by how they care about workers during pandemics. Although they had to put us in about a few months of quarantines; because the hotel was closed for covid, every day, they gave us follow-up via virtual meeting. Moreover, the company sent everyone $500 covid relief grants twice. ... Read 37 reviews

22 SYLVAN WAY ,

PARSIPPANY, NJ ,

37 Niche users give it an average review of 4.3 stars.

Featured Review: Entry Level Employee says I have been working in the Wyndham Worldwide group since 2018 as a barista attendant. What I love about this company is that they provide employees with a positive work environment; especially Food... .

Read 37 reviews.

Caesars Entertainment

Las Vegas, NV •

ONE CAESARS PALACE DR

• • Rating 4 out of 5   44 reviews

Experienced Employee: The workplace is nice, though you do not get much of a discount around the company, they give you many benefits that help you in tight situations and you get things such as bonuses and raises for working. You often get rewarded for hard work. ... Read 44 reviews

ONE CAESARS PALACE DR ,

LAS VEGAS, NV ,

44 Niche users give it an average review of 4 stars.

Featured Review: Experienced Employee says The workplace is nice, though you do not get much of a discount around the company, they give you many benefits that help you in tight situations and you get things such as bonuses and raises for... .

Read 44 reviews.

MGM Resorts International

3600 LAS VEGAS BLVD S

• • Rating 4 out of 5   47 reviews

Entry Level Employee: I was welcomed to the MGM family by Excalibur Hotel and Casino in September of 2021. Ever since then I have had countless opportunities to learn from my mistakes and grow within the culture that puts people first. My occupation at the Excalibur was a box office ticket agent. After 9 months of working at Excalibur, I was blessed with the opportunity to work for the Aria Hotel and Casino! Which I enjoy working at much more than the Excalibur! I work as a front desk agent at the Aria, and I am very grateful I took the leap to learn at a five star level! ... Read 47 reviews

3600 LAS VEGAS BLVD S ,

47 Niche users give it an average review of 4 stars.

Featured Review: Entry Level Employee says I was welcomed to the MGM family by Excalibur Hotel and Casino in September of 2021. Ever since then I have had countless opportunities to learn from my mistakes and grow within the culture that puts... .

Read 47 reviews.

Holiday Inn Hotels

Atlanta, GA •

3 RAVINIA DR STE 100

• • Rating 3.91 out of 5   33 reviews

Entry Level Employee: Good pay. They communicate very well and keep paperwork to keep track of issues, lost items, customers, reservations, and more. ... Read 33 reviews

3 RAVINIA DR STE 100 ,

ATLANTA, GA ,

33 Niche users give it an average review of 3.9 stars.

Featured Review: Entry Level Employee says Good pay. They communicate very well and keep paperwork to keep track of issues, lost items, customers, reservations, and more. .

Read 33 reviews.

Extended Stay America Inc.

Charlotte, NC •

11525 N COMMUNITY HOUSE RD STE 100

• • Rating 4.36 out of 5   11 reviews

Entry Level Employee: Working at Extended Stay America has certainly been an interesting experience. From the guests who stay with us long term or if they are just staying for the weekend, you learn a lot about the individuals who stay here. The employees who I work with are enjoyable to work with. The environment is a little stressful at times but other than that it can be an enjoyable experience. ... Read 11 reviews

Employees: 1,000-9,999

11525 N COMMUNITY HOUSE RD STE 100 ,

CHARLOTTE, NC ,

11 Niche users give it an average review of 4.4 stars.

Featured Review: Entry Level Employee says Working at Extended Stay America has certainly been an interesting experience. From the guests who stay with us long term or if they are just staying for the weekend, you learn a lot about the... .

Read 11 reviews.

Employees : 1,000-9,999 ,

Pappasito's

Houston, TX •

13939 NW FREEWAY

• • Rating 4.29 out of 5   14 reviews

Experienced Employee: Working at Pappasitos has been one of the funnest experiences of my life. I remember going in as shy girl who had never had job. I was nervous reck as I was getting ready to be interviewed, but as I came in I was welcomed by the hostess and suddenly I felt good. As I went into the interview I spoke about my passions and I felt as if I was catching up with an old friend. I was hired on the spot! As I came to work everyday I let loose and learned so much. I learned how to listen, be a leader, and how to contribute to a team. I have now been working there for a year and I am always working as boards runner which is the director of the hostess. I love making a plan and keeping everyone working while also having fun. I would say the only problem we have ever had is problems with security. Since we do have a bar and we sell alcoholic beverages there is often times where people can be intoxicated and act up. I would like to see a change in the way they handle these issues. ... Read 14 reviews

Employees: 50-99

13939 NW FREEWAY ,

HOUSTON, TX ,

14 Niche users give it an average review of 4.3 stars.

Featured Review: Experienced Employee says Working at Pappasitos has been one of the funnest experiences of my life. I remember going in as shy girl who had never had job. I was nervous reck as I was getting ready to be interviewed, but as I... .

Read 14 reviews.

Employees : 50-99 ,

Loews Hotels

New York, NY •

667 MADISON AVE

Experienced Employee: Luckily my experience working at the hotel has been good. I transferred from lifeguarding to a front office agent. The work environment in recreation was a bit toxic. In the front of house position, you get more exposure and recognition which I appreciate. Like any job, it has its pros and cons; however, I can't complain mainly because the benefits are great. ... Read 14 reviews

667 MADISON AVE ,

NEW YORK, NY ,

Featured Review: Experienced Employee says Luckily my experience working at the hotel has been good. I transferred from lifeguarding to a front office agent. The work environment in recreation was a bit toxic. In the front of house position,... .

Hampton by Hilton

Saint Louis, MO •

5650 OAKLAND

• • Rating 4.69 out of 5   16 reviews

Entry Level Employee: So far my experience has been great. I like how the company represents themselves and how we treat our customers. The benefits are great. If I could change something it would be to increase the pay. ... Read 16 reviews

5650 OAKLAND ,

SAINT LOUIS, MO ,

16 Niche users give it an average review of 4.7 stars.

Featured Review: Entry Level Employee says So far my experience has been great. I like how the company represents themselves and how we treat our customers. The benefits are great. If I could change something it would be to increase the pay. .

Read 16 reviews.

Hilton Garden Inn

7930 JONES BRANCH DR

• • Rating 4.16 out of 5   25 reviews

Entry Level Employee: I love my job here. The management is extremely caring and helpful as well as my other co-workers. I was new to hospitality and they opened the doors to a possibility of a new career. Even when I feel unmotivated to come to work, my team always motivates me to come to work and make a difference in our customers lives. ... Read 25 reviews

Employees: 20-49

7930 JONES BRANCH DR ,

25 Niche users give it an average review of 4.2 stars.

Featured Review: Entry Level Employee says I love my job here. The management is extremely caring and helpful as well as my other co-workers. I was new to hospitality and they opened the doors to a possibility of a new career. Even when I... .

Read 25 reviews.

Employees : 20-49 ,

Hilton Hotels & Resorts

• • Rating 3.92 out of 5   36 reviews

Entry Level Employee: Management was a bit stiff, but overall reasonable. Owners were definitely savers. Job requirements were simple and I had plenty of time to do homework while on the clock. ... Read 36 reviews

36 Niche users give it an average review of 3.9 stars.

Featured Review: Entry Level Employee says Management was a bit stiff, but overall reasonable. Owners were definitely savers. Job requirements were simple and I had plenty of time to do homework while on the clock. .

Read 36 reviews.

Pappas Seafood House

• • Rating 4.89 out of 5   9 reviews

Experienced Employee: Good money, fast paced. Overall good work environment. I think management should improve professionalism. ... Read 9 reviews

Employees: 100-999

9 Niche users give it an average review of 4.9 stars.

Featured Review: Experienced Employee says Good money, fast paced. Overall good work environment. I think management should improve professionalism. .

Read 9 reviews.

Employees : 100-999 ,

Love's Travel Stops & Country Stores

Oklahoma City, OK •

10601 N PENNSYLVANIA

• • Rating 3.85 out of 5   26 reviews

Experienced Employee: I am very blessed with an amazing job. I love working for my customers. The best customer service experience possible. My enthusiasm, plus an amazing positive environment does just that. Our customers agree, we give it our all because our company takes care of us. The benefits at Loves are unmatched by other employers. After 180 days you get a paid weeks vacation. ... Read 26 reviews

Industry: Delivery & Warehousing, Energy & Utilities, Hospitality & Tourism, Retail

10601 N PENNSYLVANIA ,

OKLAHOMA CITY, OK ,

26 Niche users give it an average review of 3.8 stars.

Featured Review: Experienced Employee says I am very blessed with an amazing job. I love working for my customers. The best customer service experience possible. My enthusiasm, plus an amazing positive environment does just that. Our... .

Read 26 reviews.

Industry : Delivery & Warehousing, Energy & Utilities, Hospitality & Tourism, Retail ,

Best Western International

Phoenix, AZ •

6201 NORTH 24TH PARKWAY

• • Rating 4.2 out of 5   25 reviews

Entry Level Employee: I love this hotel so much! The managers have worked with me so generously regarding my college schedule and they even give me the opportunity to spend time with my family when it's time for me to go on vacations. They have treated me like they're own family and they're not afraid to joke around and be more casual when it's just us employees in the lobby. ... Read 25 reviews

6201 NORTH 24TH PARKWAY ,

PHOENIX, AZ ,

Featured Review: Entry Level Employee says I love this hotel so much! The managers have worked with me so generously regarding my college schedule and they even give me the opportunity to spend time with my family when it's time for me to go... .

La Quinta Inns and Suites

Irving, TX •

909 HIDDEN RIDGE

• • Rating 3.83 out of 5   18 reviews

Experienced Employee: Maybe change the decor a little its a little old school. definitely needs to be updated , but the breakfast is amazing and the staff are so friendly, definitely cannot find that anywhere else. ... Read 18 reviews

909 HIDDEN RIDGE ,

IRVING, TX ,

18 Niche users give it an average review of 3.8 stars.

Featured Review: Experienced Employee says Maybe change the decor a little its a little old school. definitely needs to be updated , but the breakfast is amazing and the staff are so friendly, definitely cannot find that anywhere else. .

Read 18 reviews.

Annapolis, MD •

• • Rating 4 out of 5   13 reviews

Experienced Employee: My experience with Townepark has been great. I love the team advantage of the company and i also love the way the company works with my school schedule. What i would like to see a change is the growth opportunities. ... Read 13 reviews

1 PARK PL ,

ANNAPOLIS, MD ,

13 Niche users give it an average review of 4 stars.

Featured Review: Experienced Employee says My experience with Townepark has been great. I love the team advantage of the company and i also love the way the company works with my school schedule. What i would like to see a change is the... .

Read 13 reviews.

Delaware North Companies

Buffalo, NY •

250 DELAWARE AVE

• • Rating 4.09 out of 5   22 reviews

Entry Level Employee: Awesome work environment, excellent management team, fair/good pay. I’m proud to work at The Edison. ... Read 22 reviews

250 DELAWARE AVE ,

BUFFALO, NY ,

22 Niche users give it an average review of 4.1 stars.

Featured Review: Entry Level Employee says Awesome work environment, excellent management team, fair/good pay. I’m proud to work at The Edison. .

Read 22 reviews.

Omni Hotels and Resorts

Dallas, TX •

4001 MAPLE AVE STE 500

• • Rating 3.85 out of 5   27 reviews

Intern / Student Worker: Working in the kitchen at the Omni is a reliant job that pays decently well for a beginner position. There are plenty of opportunities for growth in the company. There's some stress, like any kitchen job, but a lot of it is off-put by the people that are around. ... Read 27 reviews

4001 MAPLE AVE STE 500 ,

DALLAS, TX ,

27 Niche users give it an average review of 3.9 stars.

Featured Review: Intern / Student Worker says Working in the kitchen at the Omni is a reliant job that pays decently well for a beginner position. There are plenty of opportunities for growth in the company. There's some stress, like any kitchen... .

Read 27 reviews.

Choice Hotels International

Rockville, MD •

1 CHOICE HOTELS CIRCLE

• • Rating 3.95 out of 5   21 reviews

Experienced Employee: Basically the fact that I can get discounts right away and the employee discounts are way cheaper than others already gives it a check above other hotels companies like IHG. I wish there was PTO though. ... Read 21 reviews

1 CHOICE HOTELS CIRCLE ,

ROCKVILLE, MD ,

21 Niche users give it an average review of 4 stars.

Featured Review: Experienced Employee says Basically the fact that I can get discounts right away and the employee discounts are way cheaper than others already gives it a check above other hotels companies like IHG. I wish there was PTO... .

Read 21 reviews.

Hard Rock Cafe

Orlando, FL •

6050 UNIVERSAL BLVD

• • Rating 4.43 out of 5   7 reviews

Experienced Employee: I so loved working here. I have also worked at the Hollywood, Florida location, but the Orlando cafe will always be my favorite. I got to meet so many people from all over the world and I loved working in a theme park area. My co workers and I always worked as a team and the management would get down and dirty with the hourly as well. Because of this job I am able to handle a high volume of people and not get stressed which is definitely helpful in my career. ... Read 7 reviews

Industry: Hospitality & Tourism, Restaurant

6050 UNIVERSAL BLVD ,

ORLANDO, FL ,

7 Niche users give it an average review of 4.4 stars.

Featured Review: Experienced Employee says I so loved working here. I have also worked at the Hollywood, Florida location, but the Orlando cafe will always be my favorite. I got to meet so many people from all over the world and I loved... .

Read 7 reviews.

Industry : Hospitality & Tourism, Restaurant ,

Kohler, WI •

444 HIGHLAND DR

• • Rating 4.14 out of 5   14 reviews

Experienced Employee: Kohler is a great place to work. There are so many opportunities to grow and just not professionally. ... Read 14 reviews

Industry: Hospitality & Tourism, Manufacturing

444 HIGHLAND DR ,

KOHLER, WI ,

14 Niche users give it an average review of 4.1 stars.

Featured Review: Experienced Employee says Kohler is a great place to work. There are so many opportunities to grow and just not professionally. .

Industry : Hospitality & Tourism, Manufacturing ,

Showing results 1 through 25 of 477

The magazine of Glion Institute of Higher Education

List of careers in hospitality and tourism: opportunities for learning and travel

HOSPITALITY UNCOVERED

In this article

World-class hospitality qualifications

Our bachelor’s degree in hospitality will give you the platform to launch a career in hotel management that can take you anywhere.

The hospitality and tourism industry is booming thanks to accessible international travel and consumers’ enthusiasm for discovering new places.

Continuing growth in the industry means there is an enticing range of  career paths in hospitality  and tourism you can consider when deciding on your future, such as event manager, luxury manager, marketing manager, and more.

If you’re curious about what type of role might be best for you, there are plenty of options that combine exciting opportunities for personal development and working around the world.

In this article, we’ll go over the different hospitality and tourism career pathways you could aim towards.

We’ll also discuss what the different roles entail and how you can gain the skills and knowledge to succeed in hospitality and tourism.

Why pursue a career in the industry?

With tourism and hospitality booming after Covid, there are more reasons than ever before to consider a career path in this rewarding sector.

Hospitality venues are keen to employ skilled and qualified individuals who can help their businesses thrive.

The industry itself can be an exciting and endlessly interesting area to work in. In this field, you’ll get to work with people from all over the world.

You’ll also be able to work in a range of appealing locations, since hospitality is truly a global industry. It’s also a great option for people who like to challenge themselves to continuously improve.

Hotel operations

Hotel operations roles include everything that makes a hotel run smoothly. These include:

• Front desk and guest services
• Housekeeping and maintenance
• Food and beverage services

For each of these, there will be management roles responsible for overseeing staff in their specific department. For example, a  front of house manager  supervises staff at the front desk. Generally,  hotel management  careers are all about organizing staff, monitoring projects, solving problems and making sure consumers are happy.

What are the different departments in a hotel?

There are a range of different departments in a hotel, including:

• Front of house
• Back of house and housekeeping
• Maintenance
• Event management
• Guest experience

Hotels also need general managers who handle the overall operations of all these departments.

What skills are required to work in hotel operations?

To work in hotel operations, you should work on building skills such as:

• Time management
• Team leadership
• Organization
• Analytical skills
• Communication

These useful transferable skills will set you up well for a hospitality and tourism career and in other areas too.

How can I start a career in hotel management?

There are two main routes to working in hotel management. You can either start working your way up from entry-level roles via other  careers in the hotel industry  or you can study for a  hospitality degree .

Travel and tourism 

There are also a wide range of travel and tourism industry jobs, such as:

• Travel agency management
• Tour guide positions
• Event planning and coordination
• Transportation and logistics in the tourism industry
• Adventure and eco-tourism careers

These will have many of the same requirements as hotel roles. However, they can lead to working in varied environments, especially if you work in  luxury management , which focuses on high-end services.

Restaurant and culinary services

Hospitality careers also include food and beverage services work, which includes:

• Restaurant management positions
• Culinary arts and chef careers
• Front-of-house and back-of-house staff for restaurants
• Sommeliers and beverage professionals
• Catering and  event management

What skills are required to work in restaurant management?

As well as the management skills you’d need for any of these hospitality careers, you’ll also be expected to have culinary experience for a role in restaurant management. You could gain this either through specialized study or by working in a professional kitchen environment, a bar or with a catering company.

What is the role of a sommelier?

A sommelier is a wine expert. They are usually responsible for choosing and updating a venue’s wine list. They’ll also work with chefs to make sure dishes have suitable wine pairings and they can often give advice to customers on wines that enhance their menu selections.

Hospitality marketing and sales

Another career option in hospitality is to work in marketing and sales. This can mean being responsible for:

• Sales and revenue management
• Digital marketing strategies for hotels and travel companies
• Branding and public relations
• Customer service and guest relations

How can I pursue a career in hospitality marketing?

For one of these hospitality careers, you will need a good knowledge of both the hospitality field and marketing. You can learn the skills you need from a college or  hospitality school in Switzerland  to give you the best chances of success.

What skills are essential for a sales manager in the hospitality industry?

Vital skills for a marketing or sales job in hospitality and tourism, such as marketing manager, include:

• Project management
• Data analysis

Transitioning into a career in hospitality and tourism

If you are looking to start your career in the hospitality and tourism professions, the important steps are:

• Education and training to get you the skills and qualifications needed for hospitality employment prospects
• Learning transferable skills, such as those listed in this article, to help you in whatever hospitality career you move into
• Networking and making industry connections to help you find job opportunities in tourism and hospitality
• Doing a  hospitality internship  or apprenticeship to give you real-world experience

What qualifications do I need to pursue a career in hospitality and tourism?

The best qualifications for hospitality careers are specialist hospitality certificates.

Whether you’re thinking about a bachelor’s degree, a diploma or an advanced qualification, these courses will give you the experience and skills necessary to compete for the most sought-after careers in the industry.

If you are looking at a career as a restaurant manager, you should also look for some culinary qualifications.

If you’re looking at degree options, you should aim to choose a course that includes internships. These will provide vital on-the-job training, as well as giving you a chance to network with professionals who are already established.

Learn more about Hospitality Careers

Hospitality Careers

Guide to career paths in hospitality

What is tourism and hospitality?

Hospitality and tourism careers: how to get started.

Open for business: showcasing our entrepreneurial alumni

What are the job prospects and growth potential in the industry.

The hospitality and tourism industries have huge potential for growth due to the demand for quality travel experiences from a global customer base.

This means there are many opportunities for career advancement, especially in luxury management and other high-end hospitality sectors.

Once established in hospitality and tourism, there are also plenty of options to either specialize in area-specific management roles or to aim for general management or executive management roles.

All of these jobs in hospitality will have their own challenges and benefits.

What skills are important for success in hospitality and tourism?

There are many skills you can develop to improve your prospects in the  hospitality business . Some of those you should work on consolidating include:

• Communication, both written and verbal
• Organizational skills
• Time management skills
• Team leadership skills
• Analytical and data handling skills
• Problem solving

All of these are transferable or soft skills, which you can use in any job role. You’ll also need to learn specific skills relating to the role you want.

For example, if you want to work in restaurant management, you should aim to build culinary skills alongside those listed above.

If you want to work in sales management, you should aim to develop skills in finance and marketing.

Hospitality and tourism careers: conclusion

Working in hospitality and tourism can be a great career for people who want to challenge themselves, travel, be constantly learning and work in a truly global enterprise.

The sector is experiencing healthy growth and consumer enthusiasm for travel and new experiences is not likely to diminish. You can expect rewarding career prospects with the possibility of advancement.

There are roles to suit all talents, including front of house, food and beverage management, hotel manager, general manager and lots more.

If you want to embrace any of the roles on our hospitality job list, the most efficient route is to get a world-recognized hospitality degree that ensures you gain the skills and knowledge to succeed.

If you want to pursue any of these  hospitality careers , from hotel general manager to  becoming an event planner , getting a quality education can be the first and most essential step.

Photo credits Main image:  Thomas Barwick/DigitalVision via Getty Images

Setting the standard in hospitality degrees

Our world-leading hospitality master’s degree is an intensive mix of developing skills and making priceless connections that mean access to roles at the highest levels of the hospitality industry.

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What next for travel and tourism? Here's what the experts say

In many countries, more than 80% of travel and tourism spending actually comes from the domestic market. Image:  Unsplash/Surface

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Stay up to date:.

• In 2020 alone, the travel and tourism sector lost $4.5 trillion and 62 million jobs globally.
• But as the world recovers from the impacts of the COVID-19 pandemic, travel and tourism can bounce back as an inclusive, sustainable, and resilient sector.
• Two experts highlight some of the key transformations in the sector going forward during the World Economic Forum's Our World in Transformation series.

The Travel & Tourism sector was one of the hardest hit by the COVID-19 pandemic, leaving not only companies but also tourism-driven economies severely affected by shutdowns, travel restrictions and the disappearance of international travel.

In 2020 alone, the sector lost $4.5 trillion and 62 million jobs, impacting the living standards and well-being of communities across the globe. Moreover, the halt in international travel gave both leisure and business travellers the chance to consider the impact of their choices on the climate and environment.

Amid shifting demand dynamics and future opportunities and risks, a more inclusive, sustainable and resilient travel and tourism sector can be - and needs to be - built.

The World Economic Forum's Travel & Tourism Development Index 2021 finds that embedding inclusivity, sustainability and resilience into the travel and tourism sector as it recovers, will ensure it can continue to be a driver of global connectivity, peace and economic and social progress.

We spoke to Sandra Carvao , Chief of Market Intelligence and Competitiveness at the United Nations World Tourism Organization (UNWTO), and Liz Ortiguera , CEO of the Pacific Asia Travel Association in Thailand (PATA), and asked them to highlight some of the key areas of risk and opportunity in the sector during an episode of the World Economic Forum's Our World in Transformation series.

Have you read?

Travel & tourism development index 2021: rebuilding for a sustainable and resilient future, towards resilience and sustainability: travel and tourism development recovery, how can we really achieve sustainability in the travel sector, what are some of the top global trends you're witnessing currently in the travel and tourism sector.

Liz Ortiguera: Given the extended lockdown that we had on travel with the pandemic, vacation for friends and relatives (VFR) is now a high priority for people who haven’t been in touch for a long time thanks to the pandemic. So, people are reconnecting. And that kind of links to the second trend, which is multi-purpose or blended travel. Never before, particularly now that we can connect digitally through Zoom, has the ability to work from anywhere enabled travellers to cover multiple purposes, like visits with friends and multiple business trips. So, we'll find that the duration of travel and the length of stay is longer. And third is the continued high focus on safety and wellness which is top of mind for travellers due to the pandemic. All travel is wellness-related now.

Sandra Carvao: I think there is a bigger concern with sustainability, which is very welcome in our industry. Consumers, particularly the younger generation, are much more aware of the impact they have, not only on the environment but also socially and on the communities they live in. We've also seen an increase in expenditure per trip, so I think people are very eager to go outside, and they're staying longer. And on the other side, I think there are some challenges: we’re seeing a rise in late bookings because restrictions can change at short notice and that’s having an impact on the decisions of travellers. This is putting pressure on the industry in terms of planning and anticipating fluctuations in demand.

Social media surveys have shown that travellers who have immersive experiences are more likely to post about them, which is good for the industry.

What is community-based tourism and why is it important?

Sandra Carvao: One of the positive impacts of the pandemic is that people are looking for local experiences and are spending more time with communities. So, the concept of community-based tourism is obviously one that puts the community at the core of every development, ensuring that it's engaged and empowered and that it benefits. At the UNWTO, we worked with the G20 and the Saudi presidency back in 2020 and produced a framework for tourism development in communities, which states that communities need to be part of the planning and management of tourism activities. We need to go beyond traditional definitions of community to a point where the industry leans on partnerships between the public and private sectors and communities.

Liz Ortiguera: In July 2022, PATA is hosting a destination-marketing forum and one of the key themes is community-based tourism. The purpose is really to put the community and authenticity-in-culture activities at the heart of the travel experience. There are benefits for all stakeholders. One is that travellers can have an authentic experience. They're not in overcrowded, touristic locations and they experience something new and unique within the community. These experiences are designed in partnership with communities who get the benefit of financial inclusion, and if activities are designed properly, the reinforcement of their cultural heritage. Governments also engage in economic development more broadly across countries. Another interesting trend is creative tourism, which means you create an experience for tourists to participate in, like a dance lesson, or a cooking lesson. Social media surveys have shown that travellers who have these kinds of immersive experiences are more likely to post about them online and that's good for the industry.

It is important to emphasize that virtual experiences, while they are a fun tool, can never replace visiting a destination.

How is technology and innovation helping to leverage cultural resources?

Sandra Carvao: One interesting trend we’re seeing is that more and more people are booking trips directly, so communities need to be supported to digitize their systems. Education and upskilling of communities are important so that they can leverage digital platforms to market themselves. From the tourists’ perspective, it is important to emphasize that virtual experiences, while they are a fun tool, can never replace visiting a destination.

Liz Ortiguera: People have been living virtually for more than two years. Amazing innovations have emerged, such as virtual reality and augmented reality, and all kinds of applications and tools. But the important thing is the experience. The destination. Real-world experiences need to remain front and centre. Technology tools should be viewed as enablers and not the core experience. And when it comes to staff, technology can really democratize education. There’s an opportunity to mobilize a mobile-first approach for those who are on the frontlines, or out in the field, and can’t easily access computers, but need to get real-time information.

How is the sector dealing with labour shortages and re-employment of the workforce?

Liz Ortiguera: Labour shortages are much more dynamic in North America and in Europe. But it’s having a knock-on effect on Asia. If, for example, their air carriers are limited by staff and they have to cancel flights, which we're very much seeing out of Europe, seating capacity then becomes a limiting factor in the recovery of Asia Pacific. That's the main constraint right now. And compounding that is the rising price of fuel. But people in the Asia Pacific are keen to get reemployed.

Sandra Carvao: Labour shortages are a priority for the sector in countries around the world. Many workers left the sector during the pandemic and the uncertainty that surrounded the measures taken to contain it left many people unsure of whether the sector would recover. It is time to address things like conditions, scheduling, and work/life balance, all things which have been top of mind for workers during the pandemic. As the sector recovers, we need time to bring new hires on board and to train them to take over where those who switched jobs left off.

Are we seeing a growing trend towards domestic tourism?

Sandra Carvao: We’re talking about 9 billion people travelling within their own countries. And in many countries, for example in Germany, more than 80% of the tourism spending actually comes from the domestic market, similarly in countries like Spain and even smaller economies. Whenever it's possible to travel again, domestic markets tend to be more resilient. They kick off first mostly due to perceptions of safety and security issues. As the world economy recovers from the pandemic, there is a good opportunity for nations to rethink their strategy, look at the domestic market in a different way, and leverage different products for domestic tourists.

When it comes to sustainable tourism, how quickly could we mainstream eco-friendly modes of transportation?

Sandra Carvao: Transport is one of the key contributors to energy impacts and tourism. But it's also important that we look at the whole value chain. The UNWTO together with the One Planet Sustainable Tourism Programme just launched the Glasgow Declaration, which includes green commitments from destinations and companies. We’re seeing a strong movement in the airline industry to reduce emissions. But I think, obviously, technological developments will be very important. But it's also very important to look at market shifts. And we can't forget small islands and developing states that rely on long-haul air travel. It’s important to make sure that we invest in making the problem much less impactful.

Liz Ortiguera: 'Travel and tourism' is such a broad encompassing term that it’s not fair to call it an industry: it is actually a sector of many industries. The pandemic taught us how broad the impact of the sector is in terms of sustainability. There's a big movement in terms of destination resilience, which is the foundation for achieving sustainability in the journey to net-zero. We now have standards to mitigate that impact including meetings-and-events (MIE) standards and standards for tour operators. There are multiple areas within our industry where progress is being made. And I'm really encouraged by the fact that there is such a focus not just within the sector but also among consumers.

This interview was first done at the World Economic Forum's studios in Geneva as part of 'Our World in Transformation' - a live interactive event series for our digital members. To watch all the episodes and join future sessions, please subscribe here .

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World Economic Forum articles may be republished in accordance with the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Public License, and in accordance with our Terms of Use.

The views expressed in this article are those of the author alone and not the World Economic Forum.

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UN Tourism | Bringing the world closer

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Employment and Decent Work in Tourism — ILO-UN Tourism Joint Project —

• All Regions

Tourism industries are largely labour intensive and provide jobs for many people. They include well trained professionals, but also a large number of workers with difficulties to find a job elsewhere, such as newcomers to the labour market (young people and migrants), women with family responsibilities who can only work part time, and workers with little qualification in general. Tourism provides working people with income and experience, and therefore contributes to their social inclusion and personal development. On the other hand, the tourism sector suffers from shortage of workers with required minimum qualifications or skills. Because employment and working conditions often do not meet their expectations, people working in tourism tend to look for better jobs elsewhere and may, at the first opportunity, leave to take up more decent work elsewhere. The world of work in tourism is generally not well-known because reliable data are missing. Only a handful of countries have meaningful statistics on employment in the tourism industries. Contributing to the improvement of methods of statistical data collection and better coverage of persons employed in tourism industries will provide reliable and consistent information on employment, occupational structure, qualifications, skills, working conditions, wages and remuneration, etc.

This is the area where, over the past years, UN Tourism has been cooperating on with the International Labour Organisation (ILO) through an agreement in the area of employment and decent work in tourism. The work is being carried out jointly by the ILO Department of Statistics and the UN Tourism Statistics Department.

Workshops on employment

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A Guide to Tourism Jobs Abroad

Why find tourism jobs abroad?

For those addicted to travel, tourism jobs abroad are often the first and most natural career choice. Since there are a number of employment paths in the tourism field, what you choose to do is somewhat dependent on where you choose to live. It is also always exciting to live and work abroad in countries that most people only dream of traveling to!

Why Work Abroad in Tourism

Working in tourism abroad is an excellent way to get real experience in the field you are interested in. It also demonstrates on your resume that you have the practical knowledge necessary to be successful in the highly competitive and always developing world of tourism.

While working abroad at a hotel, resort, restaurant, local attractions, events and conferences, tourism board, or travel company, you’ll gain hands-on experience in the core of the industry: travel and each of its moving parts to accommodate guests. While working abroad in tourism, your skills will grow significantly by learning the systems and processes utilized abroad. You’ll learn how local issues impact the tourism industry as well as how tourism impacts local communities.

Best Locations

With international travel expanding to include regions and countries otherwise overlooked in previous years, tourism jobs abroad can stretch to all corners of the world.

Europe is one of the most highly-visited continents by travelers throughout the world. These countries have been popular for centuries, making a culture of tourism deeply rooted in European societies. Destinations such as France , Italy , and Spain are especially popular, and the tourism industries there are concentrated on the historical and cultural traditions of each country. 

Australia and New Zealand have been experiencing an increase in tourism in recent years. From the coasts, to the mountains, to bustling cities, these countries are prime locations for those looking to explore beyond the well-worn path of Europe’s historical landmarks. Tourists in Australia and New Zealand are typically younger, making for a very vibrant and energetic travel culture that can be exciting to work in.

South America and Central America , with their indigenous and Hispanic cultures, ancient ruins, and delicious food, have been making a name for themselves in the tourism industry. Ecotourism has boomed in certain countries, such as Costa Rica, shifting travelers’ exploration to an emphasis on rainforests and beaches, and emphasizing an appreciation for natural wonders.

What Else You Need to Know

There are a number of different paths to take when searching for a tourism job abroad, and your decision on what career to follow is entirely dependent on your skills, goals, and where you plan to work. 

What makes these jobs valuable abroad versus in your home country . International tourism jobs can set you on a path towards an exciting career that allows you to continue to experience the rewarding challenges and excitement of living and working abroad. Future employers will see that you have practical knowledge and hands-on experience in the tourism industry, which will be helpful as you continue your career.

Professional benefits you can gain . Working in tourism abroad is an excellent way to get real experience in the field you are interested in. It also demonstrates on your resume that you have the practical knowledge necessary to be successful in the highly competitive and always developing world of tourism.

A day on the job . Whether working abroad at a hotel, resort, restaurant, local attractions, events and conferences, tourism board, or travel company, your day-to-day will always be different. You’ll gain hands-on experience in the core of the industry through travel and each of its moving parts to accommodate guests.

Salaries & Affordability

Salaries for international tourism jobs will vary depending on what part of the industry you decide to work in and what country you choose to live in.

The average flight attendants’ salary is around $38,800, whereas those interested in working as a tour guide can make anywhere between $27,000 and $40,000, although your salary is commensurate with your level of knowledge and experience. When working as a contracted tour guide (hired by another company to give tours), the company will typically pay you a lower base salary, with the assumption that you will earn more in tips.

In Europe, full-time work in hospitality will pay approximately $1,500 a month, sometimes with a room and some food provided. However, this may vary from country to country; the type of establishment (hostel vs. resort) may also affect your salary too.

Although the corporate world of travel provides less on-the-ground experience, you are compensated by a higher salary. Tour consultants for companies that organize tours abroad can earn on average around $41,000 with the opportunity for bonuses.

GoAbroad’s Inside Scoop

While working abroad in tourism, your skills will grow significantly by learning the systems and processes utilized abroad. You’ll learn how local issues impact the tourism industry as well as how tourism impacts local communities. Some countries require you to have a sponsored visa in order to live and work in-country. Additionally, working as a freelance tour guide in certain parts of the world requires a level of education on par with that of a university history professor in order to be a certified guide. You must know your chosen region or country thoroughly in order to be an effective guide.

Working in tourism abroad does not necessarily mean that you will simply be paid to travel. (Salaries for international tourism jobs will vary depending on what you do and what country you choose to live in.) It is a challenging, time-consuming field of work that requires a great deal of dedication and know-how in order to succeed. However, it is also an incredibly rewarding career path that connects you with other travelers and the country in which you decide to work abroad in. Not to mention the opportunity to live where others are merely vacationing is a huge bonus!

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In light of audit, Shelley Zumwalt faces difficult Senate confirmation for tourism secretary

S helley Zumwalt — the embattled executive director of the Oklahoma Tourism and Recreation Department and the governor's choice for tourism secretary — could face a difficult confirmation process in light of a newly released audit, the leader of the Oklahoma Senate said Thursday.

Speaking at his Thursday afternoon press conference, Senate Pro Tempore Greg Treat said he wasn't sure the Senate would advise and consent to Zumwalt's nomination. Zumwalt was harshly criticized in an audit released Tuesday by State Auditor and Inspector Cindy Byrd. Zumwalt has been named by Republican Gov. Kevin Stitt as his Cabinet secretary for tourism.

"That comes into question," Treat said. "I can't make any firm commitments either way."

Treat said the Senate wanted to make sure that Zumwalt was treated fairly during the confirmation process, but added that "we want to make sure we take the executive nomination process very serious."

May 1 is the deadline for the governor's office to send its list of nominations to the Senate.

Byrd's audit criticized the management of the Oklahoma Employment Security Commission and Zumwalt, who was the agency's executive director at the time. The audit questioned how Zumwalt approved $8.5 million in contract payments to Phase 2, a firm where her husband is employed.

"Subsequent contracting and payments were transacted by Oklahoma Employment Security Commission and signed by Shelley Zumwalt, who was appointed as the executive director of OESC in May 2020," Byrd said in a media statement accompanying the audit. "By April 2022, Zumwalt had approved additional contracts and change orders to P2 totaling $8.5 Million."

More: State audit critical of tourism director Shelly Zumwalt. AG calls for director's resignation

During this period, Byrd wrote, "Zumwalt failed to disclose the fact that her husband, John Zumwalt, was employed as the Vice-President of Phase 2."

Byrd said Zumwalt was required to complete annual forms attesting that no related party transactions existed in the performance of her duties regarding the expenditure of funds, and in three separate instances, Zumwalt checked "No" on those forms.

On Tuesday evening, Zumwalt denied any wrongdoing.

"The initial contracts and all agreements to begin work with Phase 2 were executed before I was appointed by the OESC Board of Commissioners on May 27, 2020," Zumwalt said. "I did not have any decision-making authority when OMES hired Phase 2 to work with OESC in May of, excuse me, in March of 2020."

Audit questions Communities Foundation of Oklahoma expenditures

The audit also raised numerous questions about how the state spent millions in federal COVID-19 funds and said new purchasing rules established by the Office of Management and Enterprise Solutions were not in the best interest of Oklahoma.

Byrd's audit — more than 200 pages long — reviewed $13 billion worth of expenditures of federal funds and questioned how more than $30 million of those funds were spent, including more than $276 million in Emergency Rental Assistant funds.

Those funds, sent to the state during FY 2021 and FY 2022, were earmarked to help Oklahomans with rental and utility assistance. Byrd said OMES contracted with the Communities Foundation of Oklahoma, a nonprofit entity, to receive $241 million of the funds and implement the program.

Among the audit's findings:

• OMES advanced lump sum payments to CFO for its administrative costs to oversee the ERA grant without monitoring or requiring documentation for how much CFO actually expended for program and administrative costs.
• Reports for the ERA program, which the OMES Director of Budget, Policy, and Gaming Compliance submitted to the U.S. Treasury, reflected 100% of the $241 million was expended. However, as of June 2022, since the start of the grant program, CFO withheld $10 million dollars in excessive management fees.
• CFO also has $15 million in unexpended grant funds advanced by OMES.
• CFO directed $6.5 Million to relocate refugees from Afghanistan into Oklahoma. This was not an allowable expense for this grant. The State of Oklahoma had other grants available for these types of services.

The audit also questioned CFO's spending, including:

• $8,600,000 for excessive management fees.
• $6,594,079 for Afghan refugee relocation.
• $4,300,000 for subawards paid and no supporting documentation was obtained.
• $834,521 for unallowable bonuses paid to subcontractors.
• $41,391 paid to JGC without a contract.
• $33,339 for inappropriate credit card expenditures including visits to entertainment venues, cooking class, succulent planting class, painting, and restaurants.

Federal funds provided for administrative costs are not intended for the nonprofit to make a profit, Byrd said. She said the CFO was only allowed to charge for actual administrative costs incurred during the execution of the grant.

"In last year’s Federal Single Audit, our office alerted the State about the excessive management fees from CFO and we recommended OMES take action. Our recommendations were ignored," Byrd said in a media statement. "Compounding this error, in an email to CFO, the OMES Director of Budget, Policy and Gaming Compliance gave incorrect guidance regarding the retention of administrative fees and seemed to give permission to CFO to keep the unused grant funds.”

On Thursday, Treat said Senate leaders were concerned by the findings in the audit. "It all deals with central purchasing at the core of the problem," Treat said. "That audit ... it causes me grave concerns."

Treat said he and other Senate leaders would continue to review the audit's findings before deciding on what action to take. The Second Session of the 59th Oklahoma Legislature ends at 5 p.m. May 31.

This article originally appeared on Oklahoman: In light of audit, Shelley Zumwalt faces difficult Senate confirmation for tourism secretary

7 hikers arrested for attempting dangerous Hawaii hike before its permanent removal

People are flocking to Hawaii’s arguably most infamous – and illegal – hike , the Stairway to Heaven, before it is removed for good. Arrests and dozens of citations have immediately ensued.

Just two weeks after the announcement of the infamously dangerous Oahu hike’s permanent removal, the Honolulu Police Department on Thursday reported that seven hikers had been arrested for trespassing and 56 had been cited. Over the weekend, around 60 warnings were issued.

Second-degree trespassing is considered a petty misdemeanor and requires a court appearance, HPD said. 

The hike, also known as Haiku Stairs, has been illegal since 1987. Nevertheless, hopeful hikers have continuously trespassed – while causing disturbances – through residential neighborhoods and private property to ascend the nearly 4,000 World War II-era steel stairs for a panoramic view of Oahu. Due to the inclement weather and steepness of the hike, it’s not uncommon for people to have to be rescued, often by helicopter.  

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The City and County of Honolulu announced on April 10 that the aging stairs would be removed forever in a project Honolulu Major Rick Blangiardi called “long overdue.”

Residents who live by the hike said more people than ever before are trespassing onto their property to access the hike since the announcement, according to KHON2 .

“Be good people and understand it’s not about you and don’t be selfish,” said District Four Commander Maj. Randall Platt in a press conference on Monday, according to KHON2. “Think about what you’re doing to the work people, the environment, it’s all of thise, tracking invasive species in on top of putting the work people at risk on top of putting yourself at risk, it’s really not pono (righteousness) is really what I want to say, it’s not right.”

Ian Schuering, spokesperson for the City and County of Honolulu, told USA TODAY the entire stairway is considered an active work site and extremely hazardous for anyone attempting the hike. 

HPD reminds the public that it is “illegal and unsafe to access Haiku Stairs.” 

As crews are currently preparing the stairs for removal, the first set of stair modules will be flown off the mountain within the next couple of weeks, Schuering said. 

Kathleen Wong is a travel reporter for USA TODAY based in Hawaii. You can reach her at [email protected] .