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Airblue Boarding and Baggage Rules

Baggage limits & restrictions.

Baggage limits and restrictions may vary based on your trip origin and destination. Please see the baggage allowances and restrictions that are stated in the ticket terms and conditions during the booking process.

What is the checked baggage allowance in Airblue? LIMIT: 1 bag per passenger WEIGHT LIMIT: Max weight 32 kg per bag BAG SIZE LIMIT: Max size L+H+W = 62 inches Additional fees apply for all excess baggage. (subject to space availability)

What's the cabin baggage / hand luggage allowance? Each passenger is allowed one personal item (like a purse or notebook computer) and 1 carry-on bag that can fit under a seat or in the overhead compartment. LIMIT: 1 Carry-On bag per passenger SIZE LIMIT: 22in x 15in x 8in (L+W+H=45 inches) WEIGHT LIMIT: Max weight 7 kg / 15 lb Lost / Damaged Baggage:

Limited Liability: The maximum airline liability in the event of denied boarding, delayed or cancelled flight is limited to the price paid for the ticket.

Airblue is not responsible for damage to luggage that is considered a result of regular baggage handling. This includes most scrapes, tears, broken wheels, and handles.

In the event of "lost baggage," or that which did not make a flight, we will endeavor to first locate your misplaced baggage and have it delivered to the airport location of your choice within 24 hours.

We encourage our passengers to purchase flight protection that includes baggage for their travel via travel agents, credit/debit card issuers or others

Passengers connecting from international flights originating in USA/Canada may take 2 bags (32 kgs maximum) Boarding

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Passengers requiring pre-boarding

We appreciate that there are some passengers who have special requirements. Wherever possible, we will do our best to assist.After prior arrangement with our check-in and gate staff, the following are some examples of passengers who may be allowed to board first: Parents with babies and children under five years old

Disabled passengers

Passengers requiring assistance with boarding Pre-boarding is always at the discretion of our airport staff, and is designed to give passengers who may need a little extra time to board an opportunity to do so. So if you need assistance in any way, please do let us know at check in and at the departure gate. Disabled passengers and passengers requiring assistance are asked to advise the Sales Centre beforehand so appropriate comments can be made on our bookings information system and for appropriate equipment and resources to be organized at the airport. Exceptions: Because safety is our main priority at Airblue, there are some seats that are not suitable for all passengers. These seats are only suitable for use by able-bodied adults as you may be required to assist the crew in the highly unlikely event of an emergency. Passengers may only sit in one of these restricted seats at the discretion of our cabin staff. Please assist us to board the aircraft as quickly as possible, and therefore depart on time, by not sitting in one of these seats if you do not meet the above criteria, or you are traveling with infants or children.

Airblue Denied boarding / DNB / Offloading Policy

Airblue makes every effort to provide seats for people who have a confirmed booking. Rarely, a seat may not be available at check-in on a flight that operates for which a passenger has a confirmed reservation and in these circumstances Airblue's denied boarding rules will apply.

Airlue Airport Check-In Procedure

What is needed to check-in for a flight?

Check-in desks normally open one hour before the scheduled time of departure. Airblue strongly recommends that passengers check-in one hour prior to the scheduled departure time. Passengers who present themselves later than 30 minutes prior to scheduled time of departure may not be accepted for travel, and may forfeit their seats. Airblue will do it's best to re-accommodate passengers on a later flights, but this is not guaranteed. Please note that Airblue does not operate a connecting flights service, and therefore you will need to check-in, with your luggage, for each leg of your journey. You are advised to leave at least two hours between flights.

Acceptable forms of ID

Drivers License A valid passport Government and semi government functionaries ID's. National Identification Card (NIC)

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It’s important to be up to date on recommended routine vaccines prior to travel, including Flu, RSV and COVID-19.

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From vaccines to testing: What travelers need to know before the new US travel system on Nov. 8

• The U.S. is launching a new travel system on Nov. 8.
• Vaccinated foreign air travelers will need to show proof of full vaccination and test for COVID-19.
• The new travel system also adds more stringent testing requirements for unvaccinated U.S. travelers.

The United States is about to make it much easier for vaccinated international travelers to visit.  

The White House announced that a new air travel system will take effect Nov. 8, allowing entry for fully vaccinated foreign tourists .  The system is set to launch nearly two years after the U.S. began imposing travel restrictions to prevent the spread of COVID-19 . 

The move by the White House will essentially have the U.S. drop its travel ban on dozens of countries while also making entry more challenging for the unvaccinated. The new system will allow entry for foreign nationals only with vaccinations approved for emergency use by the World Health Organization and would add testing requirements for unvaccinated Americans.

Here’s what we know about the new travel requirements:

What are the entry requirements for foreign nationals?

Starting Nov. 8, non-citizen, non-immigrant air travelers   will need to show proof of full vaccination as well as a pre-departure negative coronavirus test taken within three days of travel before they can board a plane to the U.S. 

Learn more: Best travel insurance

Acceptable forms of proof of vaccination include:

• Digital or paper verifiable record, such as a vaccination certificate or a digital pass with a QR code.  
• Nonverifiable paper record, such as a printout of a COVID-19 vaccination record or COVID-19 vaccination certificate.
• Nonverifiable digital record, such as a digital photo of a vaccination card or record, downloaded vaccine record, downloaded vaccination certificate or a mobile phone application without a QR code.  

The U.S. will accept nucleic acid amplification tests, including PCR tests, and antigen tests. The rules will go into effect for passengers on planes leaving for the U.S. at or after 12:01 a.m. ET on Nov. 8.  

Airlines will collect basic personal contact information   from all U.S.-bound travelers for contact tracing. Airlines are required to keep the information on hand so the Centers for Disease Control and Prevention   can reach out to travelers who may have been infected or exposed to COVID-19.

Masking will be required, but there will be no quarantine mandate for vaccinated travelers or unvaccinated children .

► US  travel bans: How COVID-19 travel restrictions have impacted families and couples

The change will make entering the U.S. possible for travelers from countries now listed on the U.S. travel ban, which prohibits entry for travelers who have been in any of the regions within the past 14 days. The travel ban  took effect in early 2020 and includes :

• United Kingdom
• Republic of Ireland
• South Africa
• The European Schengen area (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino and Vatican City)

Currently, the U.S. asks international air passengers only to get tested within three days of their flight to the U.S. and show either the negative test result or proof of recovery  from COVID-19 before boarding. 

What about the land borders with Mexico and Canada?

New travel rules will also take effect for foreign nationals arriving by land or passenger ferry.

Starting Nov. 8, fully vaccinated foreign nationals can cross the land borders for nonessential reasons such as tourism or visiting friends and family . These travelers will need to verbally attest to their reason for travel and vaccination status and be prepared to show proof of vaccination  upon request. U.S. Customs and Border Protection will accept both digital and paper records showing proof of vaccination, including documents not in English.   Foreign nationals will also need appropriate travel documentation to enter the country.  

CBP will spot-check travelers' vaccination documents, and those without documented proof of vaccination can be denied entry. Travelers under 18 will be exempt from the vaccination requirement as long as they are traveling with a fully vaccinated adult, according to Matthew Davies, CBP's executive director of admissibility and passenger programs.  

The new travel rules will go into effect as soon as a port of entry opens on Nov. 8, or at midnight for ports that operate 24 hours a day changes will go into effect at midnight on Nov. 8 for ports that operation 24 hours a day.  

U.S. citizens reentering the country should also bring a Western Hemisphere Travel Initiative document, such as a valid passport, trusted traveler program card, enhanced driver's license or enhanced tribal card. 

Entry rules along the border will change again in early January, with all travelers – including those traveling for essential purposes – required to show proof of full vaccination. 

► US land borders: Travelers in Mexico and Canada plan their next US visit after new land border policy announced

Which vaccines does the US accept for travel?

The CDC has announced that vaccines approved for emergency use by the U.S. Food and Drug Administration and World Health Organization will be accepted for air travel. White House officials expect the CDC to approve the same vaccines for travelers entering the U.S. by land or ferry.  

The FDA has authorized three COVID-19 vaccines for emergency use during the pandemic: Moderna, Johnson & Johnson and Pfizer-BioNTech, the last of which has received the FDA's full stamp of approval.

Vaccines with WHO approval for emergency use include:

• Johnson & Johnson
• Pfizer-BioNTech
• Oxford-AstraZeneca/Covishield 

The CDC confirmed that it would accept a mix-and-match approach to vaccinations. Travelers who have any combination of FDA- or WHO-approved vaccines will be considered fully vaccinated.

The new travel policy does not accept foreign travelers who have had COVID and received just one shot in a two-dose series. White House press secretary Jen Psaki said Tuesday that the administration will "continue to review" its entry requirements.  

► Covaxin gets WHO emergency approval: Travelers vaccinated with Covaxin can enter US   

► 'You feel lonely and left out': These fully vaccinated travelers want to visit the US. They may not be allowed in.

How do the new rules affect kids? 

Foreign nationals under 18 are exempt from the vaccination requirement. Children under two will not need to take a pre-departure COVID test.

Kids 2 and older traveling with a fully vaccinated adult can test three days prior to departure, while children traveling alone or with unvaccinated adults will need to get tested within one day of departure. 

Currently, all air passengers 2 or older, including U.S. citizens and permanent residents, need to show a negative coronavirus test to fly to the U.S.

What are the entry requirements for Americans?

The new travel system adds more stringent testing requirements for unvaccinated U.S. travelers.

Starting Nov. 8, unvaccinated U.S. citizens and permanent residents will need to take a test one day before departure and test again upon arrival in the U.S. 

► New travel rules: What US travelers need to know about the new COVID rules for international flights

Entry requirements will not change for vaccinated Americans. They will still need to show proof of a negative coronavirus test taken no more than three days before departure. 

Americans will not need to be fully vaccinated to board international flights to the U.S.

Are there any exemptions?

There is a limited set of travelers who are exempt from the vaccine requirement for entry.

Children under 18, certain COVID-19 vaccine clinical trial participants and travelers with adverse reactions to the vaccines – such as people who have had severe anaphylactic allergic reactions to a prior COVID-19 vaccine –  will be exempt.

People traveling on non-tourist visas from countries with less than 10% of its population vaccinated who need to enter the U.S. for emergency or humanitarian reasons are also exempt from the vaccine requirement. There are about 50 countries considered to have low vaccine availability at this time.

These exempt travelers will generally need to show that they will comply with public health mandates, including a requirement to be vaccinated in the U.S. if they plan to stay more than 60 days.  

Unless they have recovered from COVID-19 within the last 90 days, unvaccinated travelers  must agree to be tested with a COVID-19 viral test three to five days after their arrival and quarantine for seven days, even if their post-arrival test comes back negative. 

Unvaccinated travelers who are not U.S. citizens or permanent residents must also agree to self-isolate if their post-arrival test is positive or if they develop COVID-19 symptoms. 

Unvaccinated children under 18 will not need to quarantine but will still need to take a post-arrival test. 

► Who is exempt?: These select groups of unvaccinated foreign travelers can enter the US

The CDC will not give exemptions  to people who object to the vaccinations due to religious or moral convictions. 

There will also be testing accommodations for travelers who can prove they recently recovered from the coronavirus. These travelers will need to show a positive COVID-19 viral test result on a sample taken no more than 90 days before their flight's departure and a letter from a licensed healthcare provider or public health official saying they are cleared for travel.  

Follow USA TODAY reporter Bailey Schulz on Twitter: @bailey_schulz . 

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New Airline Requirements: Cash Refunds and Transparent Fees

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The U.S. Department of Transportation (DOT) announced two new sets of rules for airlines on Wednesday in an effort to curb what it calls “unfair and deceptive” practices in the industry. These rules aim to ensure cash refunds for travelers when airlines cancel or delay their flights, and to provide better upfront information about the cost of baggage and cancellation fees.

“This is about airlines treating passengers better,” said Secretary of Transportation Pete Buttigieg in a video announcing the new rules, suggesting that the new rules could save passengers millions of dollars in fees.

Cash refunds instead of vouchers

The first set of rules entitles passengers to cash refunds when their flight is delayed or canceled or when an airline fails to adequately provide a paid service — such as baggage transportation or in-flight Wi-Fi. Many airlines currently offer these refunds as expirable vouchers that can only be used for future purchases. Passengers are often required to jump through hoops to request and receive a cash refund. The new DOT rules require airlines to issue prompt, automatic cash refunds to the original form of payment.

With the new rules, passengers have also been given clarity around what counts as “significant delays” — a definition that has been muddy until now . A delay will now be considered “significant” if it is more than three hours for a domestic flight and six hours for an international one.

Clear displays of add-on fees

The second set of rules addresses those “junk fees” that the Biden administration has been railing against for years. It requires airlines and travel agents (including online travel booking platforms) to disclose the cost of checked and carry-on baggage, as well as change and cancellation fees, along with the fare itself. That is, these fees won’t show up as surprises later in the checkout process.

Airlines are required to display the details of these fees “clearly, conspicuously, and accurately,” according to the DOT's announcement. Currently, customers must sometimes navigate complex tables and calculators to determine how much these add-ons will cost.

U.S. airlines vary significantly in how much they charge customers on top of the base fare for these fees. A NerdWallet analysis found that Frontier Airlines charges $157 each way for a checked bag, carry-on bag and seat selection, while Southwest Airlines charges nothing.

The new DOT rules do not require airlines to disclose the cost of seat selection fees, which have become an increasingly lucrative source of ancillary revenue for U.S. airlines, generating $4.2 billion in revenue in 2022, according to an estimate from IdeaWorksCompany, an airline industry reporting firm, and CarTrawler, a travel software provider. Yet the rules do require airlines to explain that passengers are guaranteed a seat even if they don’t pay for a specific one, which has been a source of confusion for many.

When will passengers see the changes?

The DOT requires airlines to update their refund policies for delays and cancellations within the next six months, but airlines have as long as 12 to 24 months to implement some of the other rule changes.

It’s not clear exactly how airlines and online travel agencies will implement the required changes, especially the disclosure of add-on fees. Given the DOT’s language, it seems that third-party booking platforms such as Google Flights and Kayak will need to display fare costs inclusive of baggage fees. This would represent a sea change in how customers shop for airfare — and would help alleviate the end-of-checkout sticker shock many travelers now experience.

Yet airlines have grown increasingly adept at lowering base fares while increasing add-on fees, and they may simply pivot toward other hidden fees instead of the ones DOT has determined are “critical.”

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1.5%-6.5% Enjoy 6.5% cash back on travel purchased through Chase Travel; 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 3% on all other purchases (on up to $20,000 spent in the first year). After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

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75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

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Frequently Asked Questions: Guidance for Travelers to Enter the U.S.

Updated Date: April 21, 2022

Since January 22, 2022, DHS has required non-U.S. individuals seeking to enter the United States via land ports of entry and ferry terminals at the U.S.-Mexico and U.S.-Canada borders to be fully vaccinated for COVID-19 and provide proof of vaccination upon request.  On April 21, 2022, DHS announced that it would extend these requirements. In determining whether and when to rescind this order, DHS anticipates that it will take account of whether the vaccination requirement for non-U.S. air travelers remains in place.

These requirements apply to non-U.S. individuals who are traveling for essential or non-essential reasons. They do not apply to U.S. citizens, Lawful Permanent Residents, or U.S. nationals.

Effective November 8, 2021, new air travel requirements applied to many noncitizens who are visiting the United States temporarily. These travelers are also required to show proof of COVID-19 vaccination. All air travelers, including U.S. persons, must test negative for COVID-19 prior to departure. Limited exceptions apply. See  CDC guidance  for more details regarding air travel requirements.

Below is more information about what to know before you go, and answers to Frequently Asked Questions about cross-border travel.

Entering the U.S. Through a Land Port of Entry or Ferry Terminal

Q. what are the requirements for travelers entering the united states through land poes.

A:  Before embarking on a trip to the United States, non-U.S. travelers should be prepared for the following:

• Possess proof of an approved COVID-19 vaccination as outlined on the  CDC  website.
• During border inspection, verbally attest to their COVID-19 vaccination status. 
• Bring a  Western Hemisphere Travel Initiative  compliant border crossing document, such as a valid passport (and visa if required), Trusted Traveler Program card, a Department of State-issued Border Crossing Card, Enhanced Driver’s License or Enhanced Tribal Card when entering the country. Travelers (including U.S. citizens) should be prepared to present the WHTI-compliant document and any other documents requested by the CBP officer.

 Q. What are the requirements to enter the United States for children under the age of 18 who can't be vaccinated?

A:  Children under 18 years of age are excepted from the vaccination requirement at land and ferry POEs.

Q: Which vaccines/combination of vaccines will be accepted?

A:  Per CDC guidelines, all Food and Drug Administration (FDA) approved and authorized vaccines, as well as all vaccines that have an Emergency Use Listing (EUL) from the World Health Organization (WHO), will be accepted.

Accepted Vaccines:

• More details are available in CDC guidance  here .
• 2 weeks (14 days) after your dose of an accepted single-dose COVID-19 vaccine;
• 2 weeks (14 days) after your second dose of an accepted 2-dose series;
• 2 weeks (14 days) after you received the full series of an accepted COVID-19 vaccine (not placebo) in a clinical trial;
• 2 weeks (14 days) after you received 2 doses of any “mix-and-match” combination of accepted COVID-19 vaccines administered at least 17 days apart.

Q. Is the United States requiring travelers to have a booster dose to be considered fully vaccinated for border entry purposes?

A:  No. The CDC guidance for “full vaccination” can be found here.

Q: Do U.S. citizens or lawful permanent residents need proof of vaccination to return to the United States via land POEs and ferry terminals?

A:  No. Vaccination requirements do not apply to U.S. citizens, U.S. nationals, or Lawful Permanent Residents (LPRs). Travelers that exhibit signs or symptoms of illness will be referred to CDC for additional medical evaluation.

Q: Is pre- or at-arrival COVID testing required to enter the United States via land POEs or ferry terminals?

A: No, there is no COVID testing requirement to enter the United States via land POE or ferry terminals. In this respect, the requirement for entering by a land POE or ferry terminal differs from arrival via air, where there is a requirement to have a negative test result before departure.

Processing Changes Announced on January 22, 2022 

Q: new changes were recently announced. what changed on january 22.

A:  Since January 22, 2022, non-citizens who are not U.S. nationals or Lawful Permanent Residents have been required to be vaccinated against COVID-19 to enter the United States at land ports of entry and ferry terminals, whether for essential or nonessential purposes. Previously, DHS required that non-U.S. persons be vaccinated against COVID-19 to enter the United States for nonessential purposes.  Effective January 22, all non-U.S. individuals, to include essential travelers, must be prepared to attest to vaccination status and present proof of vaccination to a CBP officer upon request. DHS announced an extension of this policy on April 21, 2022.

Q: Who is affected by the changes announced on January 22?

A: This requirement does not apply to U.S. citizens, U.S. nationals, or U.S. Lawful Permanent Residents. It applies to other noncitizens, such as a citizen of Mexico, Canada, or any other country seeking to enter the United States through a land port of entry or ferry terminal.

Q: Do U.S. citizens need proof of vaccination to return to the United States via land port of entry or ferry terminals?

A: Vaccination requirements do not apply to U.S. Citizens, U.S. nationals or U.S. Lawful Permanent Residents. Travelers that exhibit signs or symptoms of illness will be referred to CDC for additional medical evaluation. 

Q: What is essential travel?

A:  Under the prior policy, there was an exception from temporary travel restrictions for “essential travel.” Essential travel included travel to attend educational institutions, travel to work in the United States, travel for emergency response and public health purposes, and travel for lawful cross-border trade (e.g., commercial truckers). Under current policy, there is no exception for essential travel.

Q: Will there be any exemptions? 

A: While most non-U.S. individuals seeking to enter the United States will need to be vaccinated, there is a narrow list of exemptions consistent with the Centers for Disease Control and Prevention (CDC) Order in the air travel context.

• Certain categories of individuals on diplomatic or official foreign government travel as specified in the CDC Order
• Children under 18 years of age;
• Certain participants in certain COVID-19 vaccine trials as specified in the CDC Order;   
• Individuals with medical contraindications to receiving a COVID-19 vaccine as specified in the CDC Order;
• Individuals issued a humanitarian or emergency exception by the Secretary of Homeland Security;
• Individuals with valid nonimmigrant visas (excluding B-1 [business] or B-2 [tourism] visas) who are citizens of a country with limited COVID-19 vaccine availability, as specified in the CDC Order
• Members of the U.S. Armed Forces or their spouses or children (under 18 years of age) as specified in the CDC Order; and
• Individuals whose entry would be in the U.S. national interest, as determined by the Secretary of Homeland Security.

Q: What documentation will be required to show vaccination status?

A:  Non-U.S. individuals are required to be prepared to attest to vaccination status and present proof of vaccination to a CBP officer upon request regardless of the purpose of travel.

The current documentation requirement remains the same and is available on the CDC website . Documentation requirements for entry at land ports of entry and ferry terminals mirror those for entry by air.

Q: What happens if someone doesn’t have proof of vaccine status?

A: If non-U.S. individuals cannot present proof of vaccination upon request, they will not be admitted into the United States and will either be subject to removal or be allowed to withdraw their application for entry.

Q: Will incoming travelers be required to present COVID-19 test results?

A: There is no COVID-19 testing requirement for travelers at land border ports of entry, including ferry terminals.

Q: What does this mean for those who can't be vaccinated, either due to age or other health considerations? 

A: See CDC guidance for additional information on this topic. Note that the vaccine requirement does not apply to children under 18 years of age.

Q: Does this requirement apply to amateur and professional athletes?

A: Yes, unless they qualify for one of the narrow CDC exemptions.

Q: Are commercial truckers required to be vaccinated?

A: Yes, unless they qualify for one of the narrow CDC exemptions. These requirements also apply to bus drivers as well as rail and ferry operators.

Q. Do you expect border wait times to increase?

A:  As travelers navigate these new travel requirements, wait times may increase. Travelers should account for the possibility of longer than normal wait times and lines at U.S. land border crossings when planning their trip and are kindly encouraged to exercise patience.

To help reduce wait times and long lines, travelers can take advantage of innovative technology, such as facial biometrics and the CBP OneTM mobile application, which serves as a single portal for individuals to access CBP mobile applications and services.

Q: How is Customs and Border Protection staffing the ports of entry? 

A: CBP’s current staffing levels at ports of entry throughout the United States are commensurate with pre-pandemic levels. CBP has continued to hire and train new employees throughout the pandemic. CBP expects some travelers to be non-compliant with the proof of vaccination requirements, which may at times lead to an increase in border wait times. Although trade and travel facilitation remain a priority, we cannot compromise national security, which is our primary mission. CBP Office of Field Operations will continue to dedicate its finite resources to the processing of arriving traffic with emphasis on trade facilitation to ensure economic recovery.

Q: What happens if a vaccinated individual is traveling with an unvaccinated individual?  

A:  The unvaccinated individual (if 18 or over) would not be eligible for admission.

Q: If I am traveling for an essential reason but am not vaccinated can I still enter?

A:  No, if you are a non-U.S. individual. The policy announced on January 22, 2022 applies to both essential and non-essential travel by non-U.S. individual travelers. Since January 22, DHS has required that all inbound non-U.S. individuals crossing U.S. land or ferry POEs – whether for essential or non-essential reasons – be fully vaccinated for COVID-19 and provide related proof of vaccination upon request.

Q: Are sea crew members on vessels required to have a COVID vaccine to disembark?

A:  Sea crew members traveling pursuant to a C-1 or D nonimmigrant visa are not excepted from COVID-19 vaccine requirements at the land border. This is a difference from the international air transportation context.

Entering the U.S. via Air Travel

Q: what are the covid vaccination requirements for air passengers to the united states  .

A:  According to CDC requirements [www.cdc.gov/coronavirus/2019-ncov/travelers/noncitizens-US-air-travel.html | Link no longer valid], most noncitizens who are visiting the United States temporarily must be fully vaccinated prior to boarding a flight to the United States. These travelers are required to show proof of vaccination. A list of covered individuals is available on the CDC website.  

Q: What are the COVID testing requirements for air passengers to the United States?  

A:  Effective Sunday, June 12 at 12:01 a.m. ET, CDC will no longer require pre-departure COVID-19 testing for U.S.-bound air travelers.

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Automatic Refunds and No More Hidden Fees: D.O.T. Sets New Rules for Airlines

The Transportation Department issued new requirements on refunds when flights are canceled or delayed and on revealing “junk” fees before booking. Here’s what passengers can expect.

By Christine Chung

The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.

“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” said U.S. Transportation Secretary Pete Buttigieg in a statement, adding that the changes would not only save passengers “time and money,” but also prevent headaches.

The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks. They will also require them to reveal all fees before a ticket is purchased.

Airlines for America , a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T. consumer protection regulations.

Passenger advocates welcomed the new steps.

Tomasz Pawliszyn, the chief executive of AirHelp, a Berlin-based company that assists passengers with airline claims, called it a “massive step forward and huge improvement in consumer rights and protection” that brings the United States closer to global standards in passenger rights.

Here’s what we know about the D.O.T.’s new rules, which will begin to go into effect in October.

There’s now one definition for a “significant” delay.

Until now, airlines have been allowed to set their own definition for a “significant” delay and compensation has varied by carrier . Now, according to the D.O.T., there will be one standard: when departure or arrival is delayed by three hours for domestic flights and six hours for international flights.

Passengers will get prompt refunds for cancellations or significant changes for flights and delayed bags, for any reason.

When things go wrong, getting compensation from an airline has often required establishing a cumbersome paper trail or spending untold hours on the phone. Under the new rules, refunds will be automatic, without passengers having to request them. Refunds will be made in full, excepting the value of any transportation already used. Airlines and ticket agents must provide refunds in the original form of payment, whether by cash, credit card or airline miles. Refunds are due within seven days for credit card purchases and within 20 days for other payments.

Passengers with other flight disruptions, such as being downgraded to a lower service class, are also entitled to refunds.

The list of significant changes for which passengers can get their money back also includes: departure or arrival from an airport different from the one booked; connections at different airports or flights on planes that are less accessible to a person with a disability; an increase in the number of scheduled connections. Also, passengers who pay for services like Wi-Fi or seat selection that are then unavailable will be refunded any fees.

Airlines must give travel vouchers or credits to ticketed passengers unable to fly because of government restrictions or a doctor’s orders.

The vouchers or credits will be transferable and can be used for at least five years after the date they were issued.

Fees for checked baggage and modifying a reservation must be disclosed upfront.

Airlines and ticket agents are now required to display any extra fees for things like checking bags or seat selection clearly and individually before a ticket purchase. They will also need to outline the airline’s policies on baggage, cancellations and changing flights before a customer purchases a ticket.

The rules, which apply to all flights on domestic airlines and flights to and from the United States operated by foreign airlines, have varying start dates.

For example, automatic refunds must be instituted by the airlines within six months. But carriers have a year before they’re required to issue travel vouchers and credits for passengers advised by a medical professional not to fly.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christine Chung is a Times reporter covering airlines and consumer travel. More about Christine Chung

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

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COVID-19 international travel advisories

If you plan to visit the U.S., you do not need to be tested or vaccinated for COVID-19. U.S. citizens going abroad, check with the Department of State for travel advisories.

COVID-19 testing and vaccine rules for entering the U.S.

• As of May 12, 2023, noncitizen nonimmigrant visitors to the U.S.  arriving by air  or  arriving by land or sea  no longer need to show proof of being fully vaccinated against COVID-19. 
• As of June 12, 2022,  people entering the U.S. no longer need to show proof of a negative COVID-19 test . 

U.S. citizens traveling to a country outside the U.S.

Find country-specific COVID-19 travel rules from the Department of State.

See the  CDC's COVID-19 guidance for safer international travel.

LAST UPDATED: December 6, 2023

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Our guide to safe and happy travels

Hello friends!

Aruba is very happy to be welcoming visitors to our One Happy Island. All travelers to Aruba are subject to travel and health requirements, and protocols. Please read the information on the following pages carefully if you are traveling to, visiting, or leaving Aruba.

Additional Information

Before you travel.

Read this section carefully for all the information you'll need before traveling to One Happy Island.

During Your Stay

Everything you need to know about staying safe during your Aruba vacation.

Before You Return Home

Saying goodbye to Aruba? Here's what you need to know before traveling back home.

Relaxed entry requirements

Local measures lifted, vaccine accepted and open to all countries, antigen tests accepted.

The Government of Aruba together with the Department of Public Health continuously monitors the situation based on a range of factors and epidemiological indicators to assess risk levels.  This information is subject to change at the discretion of the Government of Aruba .

We’re just getting started with the amazing effects Aruba has to offer. Dig into your trip details below to unlock a Caribbean experience that will fill you with sunshine and send you home with a happy afterglow that never fades.

Plan Your Effect

myAruba planner

Save your favorite places and experiences to a custom itinerary you can manage while you're visiting the island: Start Planning

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Acceptable Identification at the TSA Checkpoint

Adult passengers 18 and older must show valid identification at the airport checkpoint in order to travel.

• Beginning May 7, 2025, if you plan to use your state-issued ID or license to fly within the U.S., make sure it is REAL ID compliant . If you are not sure if your ID complies with REAL ID, check with your state department of motor vehicles.  
• State-issued Enhanced Driver’s License
• U.S. passport
• U.S. passport card
• DHS trusted traveler cards (Global Entry, NEXUS, SENTRI, FAST)
• U.S. Department of Defense ID, including IDs issued to dependents
• Permanent resident card
• Border crossing card
• An acceptable photo ID issued by a  federally recognized , Tribal Nation/Indian Tribe
• HSPD-12 PIV card
• Foreign government-issued passport
• Canadian provincial driver's license or Indian and Northern Affairs Canada card
• Transportation worker identification credential
• U.S. Citizenship and Immigration Services Employment Authorization Card (I-766)
• U.S. Merchant Mariner Credential
• Veteran Health Identification Card (VHIC)

In coordination with its DHS counterparts, TSA has identified acceptable alternate identification for use in special circumstances at the checkpoint.

A weapon permit is not an acceptable form of identification. A temporary driver's license is not an acceptable form of identification.

Beginning May 7, 2025, if you plan to use your state-issued ID or license to fly within the U.S., make sure it is REAL ID compliant . If you are not sure if your ID complies with REAL ID, check with your state department of motor vehicles.

Learn more about flying with a REAL ID .

 TSA currently accepts expired driver’s licenses or state-issued ID a year after expiration. DHS has extended the REAL ID enforcement deadline to May 7, 2025. Learn more about REAL ID on  TSA’s REAL ID  webpage.

TSA does not require children under 18 to provide identification when traveling within the United States. Contact the airline for questions regarding specific ID requirements for travelers under 18.

Forgot Your ID?

In the event you arrive at the airport without valid identification, because it is lost or at home, you may still be allowed to fly. The TSA officer may ask you to complete an identity verification process which includes collecting information such as your name, current address, and other personal information to confirm your identity. If your identity is confirmed, you will be allowed to enter the screening checkpoint. You will be subject to additional screening, to include a patdown and screening of carry-on property.

You will not be allowed to enter the security checkpoint if your identity cannot be confirmed, you choose to not provide proper identification or you decline to cooperate with the identity verification process.

TSA recommends that you arrive at least two hours in advance of your flight time.

Names With Suffixes

TSA accepts variations on suffixes on boarding passes and ID. Suffixes are not required on boarding passes. If there is a suffix on the boarding pass, and there is not one on the ID or vice versa, that is considered an acceptable variation.

If your identity cannot be verified, you will not be allowed to enter the screening checkpoint.

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COVID-19 Info Hub

Need to get on board with travel restrictions, testing requirements and more? You’ve landed in the right place.

Find entry/documentation requirements

Changes & cancellations, safety from the ground up, testing options, frequently asked questions.

Use this handy online tool to get real-time entry and travel requirements for your destination – based on your specific situation.

Need to change your travel plans? There are no change or cancellation fees for Blue, Blue Plus, Blue Extra and Mint fares.   

Blue Basic fares booked on or after Mar 18, 2024 cannot be changed but can be cancelled for a fee of $100 per person (North America, Central America, Caribbean) or $200 per person (other routes) and then rebooked. Blue Basic fares booked before Mar 18, 2024 may be changed or cancelled for the fee listed above. Changes are subject to fare difference. 

You can easily  manage your trip online at jetblue.com. If you booked through an online travel site or a travel agency, please contact them directly for assistance. 

Change and cancellation fees may apply to JetBlue Vacations packages. Call 1-844-JB-VACAY (528-2229)  to manage your package.

Making sure our customers and crewmembers feel safe, informed and confident while traveling with JetBlue is our #1 priority.  

• Need travel flexibility?   No change or cancellation fees  (except for Blue Basic fares) mean you’re free to change your plans—for any reason. 
• Stop clicking around. Find the latest travel rules and entry requirements and more all on this page.
• We’re not throwing away our shot. The vast majority of our crewmembers have already received the COVID-19 vaccine. 
• Breathe easy. The air inside our planes is completely changed about every 3 minutes with approximately 50% fresh air and 50% HEPA-filtered air. Plus, hospital-grade HEPA filters remove 99.97% or more of particles, bacteria and viruses.
• More travel, less touch. Check in, add bags (and print bag tags at many airports), access your self-scannable mobile boarding pass and more with the JetBlue app . The inflight entertainment on many of our planes also features touch-free controls.

JetBlue customers have access to convenient testing at many of our airport terminals, including PCR testing at XpresCheck locations at Boston and Newark.

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Traveller entry requirements

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International travel

Prepare for your trip

International travel doesn’t have to be tricky – just follow these steps to help you prepare for your trip.

We recommend you:

• Check if your destination has travel restrictions and entry requirements
• Come prepared with travel documents and required paperwork
• Arrive at the airport at least 3 hours before your scheduled departure time
• Documents and requirements you need to travel Opens another site in a new window that may not meet accessibility guidelines

Travel and health restrictions by destination Opens another site in a new window that may not meet accessibility guidelines

Travel often?

If you travel often, skip the paperwork and lines with:

• Global Entry
• TSA PreCheck
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Travel documents and requirements

You’re responsible to make sure you have the correct documents to enter and pass through any countries during your trip, and then make your way back home. If you don’t have the required documentation and identification, you will not be allowed to board the plane and would be responsible for any resulting costs.

Keep in mind:

• Everyone traveling, regardless of age, needs their own set of travel documents.
• Always use the information exactly as it appears on your passport (to book and fill out any documents).
• Check with the consulate of every country you’re entering (or passing through) to make sure you meet all travel requirements.
• Some countries require proof of return or onward travel, a visiting address and sufficient funds for your stay.

All children, regardless of age, must have a passport and any travel documents required by the countries visited. If you’re traveling internationally with anyone under 18, you may be required to show documentary evidence of your relationship and a Letter of Consent or permission for the child's travel from the parent(s) or legal guardian not present.

Traveling with children

A passport is required for all international travel. If you're traveling anywhere overseas, you need a passport to board an international flight and to enter the country. Passport cards will not be accepted as form of I.D. for international air travel.

• Some countries require your passport to be issued at least 6 months before the day you arrive. Check your destination’s requirements if you’re unsure.
• Passports must be kept in good condition, free of any damage beyond normal wear and tear, and material alterations. You may be denied boarding if you travel with a passport that appears damaged or altered.

U.S. citizens can use any government-issued form of identification to travel between the U.S., Puerto Rico and the U.S. Virgin Islands.

More information on U.S. passports Opens another site in a new window that may not meet accessibility guidelines

In addition to a passport, some countries require a visa to enter. If you’re traveling to the U.S. for a stay less than 90 days, the Department of Homeland Security requires eligible travelers to use the Electronic System for Travel Authorization (ESTA), as part of the Visa Waiver Program (VWP). You must submit your application no later than 72 hours before departing for the U.S., but we suggest you apply for authorization when you start planning your trip. You will be denied boarding if you arrive at the airport without an approved ESTA.

An approved ESTA travel authorization is:

• Valid for up to 2 years or your passport expires, whichever comes first
• Valid for multiple entries into the U.S.
• Not a guarantee of admissibility to the U.S., approval only authorizes you to board a carrier for travel to the U.S.

To enter the U.S. under the VWP, each passenger must have a machine-readable passport. If you don’t have a machine-readable zone, a valid visa is required.

Each passenger traveling to the U.S. under the VWP must have a:

• Valid electronic (e-Passport) with this symbol on the passport cover

If you present a non-electronic passport, a valid U.S. visa will be required or you’ll be denied boarding and entry into the U.S.

Apply for the Visa Waiver Program Opens another site in a new window that may not meet accessibility guidelines

Contact tracing for flights to the U.S.

The U.S. Centers for Disease Control and Prevention (CDC) requires all passengers flying to the United States to provide their contact information within 72 hours of departure. This information may be used by public health officials to follow up with passengers who may have been exposed to a contagious disease during travel.

• Read more information about the CDC contact tracing requirement Opens another site in a new window that may not meet accessibility guidelines.
• Submit your contact tracing information

Additional requirements

Some countries have additional requirements for travel, so we recommend that you check the U.S. Department of State website for the latest information and sign up for their Smart Traveler Enrollment Program.

U.S. Department of State Opens another site in a new window that may not meet accessibility guidelines

Travelers flying to Australia from certain countries, including the U.S., will need to obtain an Electronic Travel Authorization (ETA) for entry.

Apply for Australia ETA Opens another site in a new window that may not meet accessibility guidelines

Brazil has postponed requiring an eVisa for U.S., Canadian and Australian citizens until April 2025.

All visa-exempt foreign travelers who fly to, or transit through Canada now need an Electronic Travel Authorization (eTA). The authorization is electronically linked to the traveler’s passport and is valid for 5 years or until the passport expires, whichever comes first.

U.S. citizens and travelers with a valid Canadian visa are exempt from this eTA requirement.

Learn how to apply for an Electronic Travel Authorization Opens another site in a new window that may not meet accessibility guidelines

Under the VWP, Nationals of Chile traveling to the U.S. are required to have an E-passport in addition to a machine-readable passport.

All travelers entering Cuba will need to prepare additional information including a visa and health insurance.

Travel to Cuba

Travelers flying to Curaçao will need to complete a digital embarkation/disembarkation card (ED Card) prior to their trip.

Complete digital ED Card Opens another site in a new window that may not meet accessibility guidelines

If you are a permanent resident of Australia or travelling on a passport from a visa waiver country, you'll need an New Zealand Electronic Travel Authority (NZeTA). Some visitors and transit passengers can travel to New Zealand without a visa if they get an NZeTA before their trip.

Request an NZeTA Opens another site in a new window that may not meet accessibility guidelines

Customers traveling to or from Peru with amounts of cash exceeding $10,000 USD or its equivalent in local or foreign currency are legally responsible for declaring such amount at airport controls to avoid sanctions and up to the confiscation of the undeclared amount, as per Article 4 of Supreme Decree 195-2013-EF.

Additionally, it is prohibited entering or leaving the country with amounts over $30,000 USD or its equivalent in local or foreign currency.

Health and testing requirements

To travel, vaccinations may be required depending on where you’re traveling to and from.

Travel information from the CDC Opens another site in a new window that may not meet accessibility guidelines

• You must declare all personal medication on your arrival card.
• You must carry medical documentation to defend use of the medication.
• If you need to use syringe during your flight, you will also need a doctor's letter proving there's a medical reason to use it onboard.
• If you don't have proper documentation the medications may be confiscated.

When traveling to Nicaragua, a Yellow Fever shot will be required if you departed from or connected through any of these countries in the last 30 days:

• French Guiana
• Any country in Africa

Chemical sprays on international flights

Flights to and from certain countries require insecticide treatment (a process known as disinsection) inside the cabin for insect and disease control. The U.S. Department of Transportation provides full information about the spray and the countries required to use it.

Aircraft disinsection requirements Opens another site in a new window that may not meet accessibility guidelines

Your checked and carry-on bags may be sprayed or misted with a solution upon arrival due to local health protocols for virus and disease control. This action is performed by local authorities and not American Airlines.

Tax exemptions

You may be entitled to a refund of some taxes included in the price of your ticket if you meet the applicable criteria for exemptions and your itinerary involves:

• Travel between the U.S. and Mexico (including travel between Canada and Mexico via the U.S.)
• International travel departing Belize, Colombia or Trinidad and Tobago
• International travel arriving into Colombia

U.S. Customs and Border Protection

Learn about regulations and procedures that apply to all travelers that enter or depart the United States.

Travel tips Opens another site in a new window that may not meet accessibility guidelines

To enhance border security, passenger information will be passed through the Advanced Passenger Information (API) system and sent to U.S. Customs and Border Protection to review passenger information before the flight arrives.

• All international flights arriving and departing the U.S. are required by law to provide API data.
• API data for American Airlines/American Eagle flights is also transmitted to Customs and Immigration agencies in other countries where required by law.
• The information sharing is mandatory as part of the U.S. Aviation and Transportation Security Act.

All visitors to the U.S., except nationals of Canada, will have their photograph and fingerprints taken, and will automatically be registered under the Visit the U.S. program when they pass through Customs and Border Protection.

Learn about the Visit the U.S. program Opens another site in a new window that may not meet accessibility guidelines

Secure Flight Passenger Data is basic personal information the TSA requires for you to travel. The information is collected during booking or ticketing.

TSA Secure Flight

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