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Heena Tours And Travels (Head Office)

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Frequently Asked Question

1. what is the address of heena tours .

Heena Tours is Located near 303 / 304 / 305, ML Space, DJ Road, Vile Parle (West), Mumbai - 400056., Mumbai, Maharashtra, 400056, India

2. How to contact Heena Tours ?

You can contact using the phone number 022 6159 6900 or by visiting their website https://www.heenatours.in/

3. What are the various mode of payment accepted here?

You can make payment Via Cash or Credit/Debit Card etc.

4. What is Heena Tours known for?

Heena Tours is renowned as one of the top Top Tours And Travels in Mumbai, Top Travel Agencies in Mumbai, Travel Agency in Andheri East (Travel Agents), Travel Agency in Andheri West (Travel Agents), Travel Agency in Bandra East (Travel Agents), Travel Agency in Bandra West (Travel Agents), Travel Agency in Bhayander East (Travel Agents), Travel Agency in Bhayander West (Travel Agents), Travel Agency in Borivali East (Travel Agents), Travel Agency in Borivali West (Travel Agents), Travel Agency in Dadar East (Travel Agents), Travel Agency in Dadar West (Travel Agents), Travel Agency in Dahisar East (Travel Agents), Travel Agency in Dahisar West (Travel Agents), Travel Agency in Goregaon East (Travel Agents), Travel Agency in Goregaon West (Travel Agents), Travel Agency in Grant Road East (Travel Agents), Travel Agency in Grant Road West (Travel Agents), Travel Agency in Jogeshwari East (Travel Agents), Travel Agency in Jogeshwari West (Travel Agents), Travel Agency in Kandivali East (Travel Agents), Travel Agency in Kandivali West (Travel Agents), Travel Agency in Mahim East (Travel Agents), Travel Agency in Mahim West (Travel Agents), Travel Agency in Malad East (Travel Agents), Travel Agency in Malad West (Travel Agents), Travel Agency in Matunga East (Travel Agents), Travel Agency in Mira Road (Travel Agents), Travel Agency in Mulund East (Travel Agents), Travel Agency in Mulund West (Travel Agents), Travel Agency in Santacruz East (Travel Agents), Travel Agency in Santacruz West (Travel Agents), Travel Agency in Thane East (Travel Agents), Travel Agency in Thane West (Travel Agents), Travel Agency in Vile Parle East (Travel Agents), and Travel Agency in Vile Parle West (Travel Agents)

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Heena Tours & Travels

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1800 22 7979

+91 22 2101 7979

+91 22 2101 6969

+91 88799 00414

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An adventure of a lifetime awaits you. Immerse yourself in the untouched beauty of the last frontier on Earth, the serene beauty of icebergs, and witness landscapes that seem straight out of your dreams.

Speciality Tours

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Honeymoon special.

Embark on a journey of togetherness.

Inspiring beautiful journeys & Scenic Routes.

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Golden age celebration tours for 55+ yrs.

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Exclusive handcrafted women only tours.

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Veena World’s safe, secure, and popular tours

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Exclusive tours for middle aged couples.

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Enjoy the sweet life of luxury & pampering.

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Explore one place at a relaxed pace.

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Explore the city after your big tour.

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choose the right tailor-made luxury travel vacations

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explore the tropical island getaways

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"Thank you very much. The tour went off very well with excellent support from Mr. KORE. The Accommodation and travel arrangements were... Read more

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"Great. ENJOYED AND WILL RATE AS 10 OUT OF 10. This was our first Your with Veeba World as until now I have made numerous Tours through ... Read more

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All inclusive tours, Chalo Bag Bharo Nikal Pado!

Accommodation.

Comfortable & convenient hotels cherry picked by our hotel management team

Eat to your heart's content Breakfast. Lunch. Dinner.

On-tour transport

Our itineraries include all rail, sea and road transport as part of the itinerary so you can enjoy tension free

Tour managers

We have an exclusive team of 350 tour managers specialising in India and World tours

Best value itinerary

Our dedicated product & destination research team spends hours curating the best value for money itineraries

To and fro airfare

Veena World tours are inclusive of airfare from many hubs within India unless you pick the joining-leaving option

Happy guests

Tours completed, ongoing tours, tour experts, tour destinations, our lakshya - bharat ki sabse behtareen travel company, discover europe.

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Aapla Maharashtra

'आपला महाराष्ट्र' ही पॉडकास्ट मालिका म्हणजे महाराष्ट्राची झलकच. गौरवशाली इतिहास , वैविध्यपूर्ण परंपरा आणि आकर्षक भूगोल लाभलेल्या महाराष्ट्राची ओळख करून देण्यासाठीच वीणा वर्ल्डने ही मालिका सुरू केली आहे. या मालिकेतून महाराष्ट्राच्या रोमांचक इतिहासाचे साक्षीदार असलेल्या गड - किल्ल्यांचा थोडक्यात परिचय करुन दिला जाईल. मग दर गुरुवारी न चुकता ऐका ' आपला महाराष्ट्र ' आणि तुमच्या भटकंतीला द्या नवीन दिशा. Looking to explore the wonders of Maharashtra, India? Tune in to 'Aapla Maharashtra', a podcast series that takes you on a journey through the state's rich history, captivating culture, and breathtaking geography. Join us every Thursday for a new episode and discover the many forts that bear witness to Maharashtra's majestic past. Take your travel experience to the next level with 'Aapla Maharashtra'.

Chalo Bag Bharo Nikal Pado

#ChaloBagBharoNikal Pado, a Hindi podcast by Veena World, is here to take you on a virtual tour around the world. Every episode, our host Neil will be joined by expert travellers with years of experience in the Travel and Tourism industry. They’ll share their personal journeys and stories that you’ve probably never heard of before. A new guest, a new experience. New episode every Wednesday. Join us to Celebrate Life virtually.

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‘Exchange a coin and you make no difference but exchange a thought and you can change the world.’ Hi! I’m Veena Patil... Fortunate enough to have answered my calling some 35 years ago and content enough to be in this business of delivering happiness almost all my life. Tourism indeed moulds you into a minimalist... Memories are probably our only possession. And memories are all about sharing experiences, ideas and thoughts. Life is simple, but it becomes easy when we share. Places and people are two things that interest me the most. While places have taken care of themselves, here’s my podcast, which I consider to be a great platform, through which I can share some interesting stories I live and love on a daily basis with all you wonderful people out there. I hope you enjoy the journey... Let’s go, celebrate life!

Travel. Explore. Celebrate Life Podcast with Neil and Sunila Patil

Travel is indeed one of the things that help us celebrate life. And 2020 has made us realise that more than anything else. With Travel. Explore. Celebrate Life., let's go on a journey around India and the world and talk about culture, history, experiences, food, and more. Your co-hosts Neil Patil and Sunila Patil along with special guests every episode, discuss where to go, what to eat, where to stay, what to pack, what to explore, and much much more. So hop on, chalo bag bharo nikal pado!

Travel Katta

#TravelKatta, a Marathi podcast by Veena World, is here to take you on a virtual tour around the world. Every episode, our host Sunila will be joined by expert travellers with years of experience in the Travel and Tourism industry. They’ll share their personal journeys and stories that you’ve probably never heard of before. A new guest, a new experience. New episode every Friday. Join us to Celebrate Life.

Find the best travel packages at Veena World

Booking a travel package when it comes to travelling to new parts of the country or the world is a practice that has slowly gained a lot of popularity. Today, whenever it is about planning a holiday trip, many people have a preferred travel portal in India that is best for their specific needs. Owing to the faith bestowed in our travel services by our patrons, Veena World has established its niche and is counted among the top 10 travel agencies in Mumbai. 

We at Veena World understand that nowadays, travelling has become much more than just visiting a new destination. That is why each of our vacation packages offers you the respite that you anticipate from a holiday. As a well-informed traveller, it is only right to expect more from your travel company in India - we strive to ensure the same for our customers. It is no longer about only conveyance and accommodation. For those who enjoy travelling, the best travel packages are those which can offer them holistic holiday experiences. That is exactly what you get when you opt for the best travel company in Mumbai – Veena World.

Counted among the top 10 travel agencies in Mumbai, Veena World has all the travel services under one roof. In our constant endeavour to be the best travel company in India, everything that we do is based on creating and setting new benchmarks. With extensive travel know-how, end-to-end travel planning and a wide assortment of travel packages, we are counted among the best travel agents in India that ensure the best holiday experiences.

What makes us one of the best travel companies in India?

We, at Veena World, know that there is nothing better than the experiences and memories you are able to create when you travel to new places with our holiday packages. With Veena World’s packages, you can head out and indulge in the exploration of an unknown destination or revisit your favourite spots in places that hold a lot of memories, you can meet new people from various walks of life, and mark another spot on the map that you have covered; there is nothing better than travel.

We understand exactly what a simple trip can mean to a person and that is why we have created specially curated travel packages to ensure that you can have the most memorable experience possible. Travel the world with Veena Patil Hospitality as you can find the best of tour packages at Veena World to suit any and every travelling need.

Whether you want to head out for a solo trip or travel with a bunch of like-minded people, Veena World, one of the best travel companies in India, has got you covered. Recognized among the best travel companies in Mumbai and the whole of the country, we offer customised and bespoke services whenever you book holiday packages online with us. Regardless of the duration or destination you choose, our personal touch in every itinerary ensures that every tour is a speciality. Being one of the most well-known travel companies in India, we care about delivering great holiday experiences. 

All you have to do is book your holiday packages online at Veena World. After that, get ready for the vacation of a lifetime. The attention we put into crafting each package is one of the reasons why we are regarded as the best travel portal in India. 

Bringing you the best travel packages online

Making a niche for ourselves as a top online travel company in India, Veena World excels in offering the best in domestic and international tour packages. Our product offerings include guided group tours, speciality tours, exclusive customised holiday packages, corporate MICE travel, and inbound travel. Behind our repute of being the best travel company in India is the vision to provide exclusivity in our tailor-made tours and packages that take you to a huge number of destinations in India and all around the world. Our travel company in India offers speciality tour packages such as Women’s Special, Honeymoon Tours, Seniors’ Packages, Singles Tour Packages, and Weekend Tours, which has helped us differentiate our offerings from other travel companies in Mumbai in both the domestic and international sectors. We offer a wide array of more than 2500 dream vacation options as well as a guest base of more than 5 lakh satisfied guests in a period of 8 years, which has played a major role in us becoming one of the top travel companies in Mumbai.

Heena Tours & Travels

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Home > Travel > Transport > Tour Operators > Mumbai Tour Operators > Heena Tours and Travels - Mumbai

Heena Tours and Travels, Mumbai

Heena Tours and Travels - Mumbai

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Hemu Plaza, DJ Road, Vile Parle West, Mumbai 400056, MH

+91-22-67294444

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Heena Tours and Travels, Mumbai Reviews

Ashok and Mina Shah had booked a group tour to Kerala (KL02) through Universal Travel, a franchise of Heena Tour and Travels owned by Heena Poriya. Unfortunately, the tour was cancelled by Heena Tour and Travels, and Ashok and Mina Shah were only informed after they had reached Cochin on April 15th. Despite their requests, Heena Poriya did not arrange a return ticket for them, as they were not willing to continue the tour without the group. After a prolonged effort, a return ticket from Cochin was finally booked after 7 hours of persistent communication.According to Heena Tour and Travel Policy, in the event of a cancelled group tour, customers are entitled to a full refund. However, despite this policy, Heena Poriya has not refunded Ashok and Mina Shah even after 10 days. Despite multiple attempts to contact the Heena Mumbai Office, there has been no response.This situation is deeply concerning and appears to be a clear case of CHEATING AND FRAUD. If the matter is not addressed promptly, legal action may be necessary to seek recourse.Please see the attached for more details on this and please contact [email protected] if you wish to solve this ASAP.

Please find the below details:

Universal Travel

Owner: Heena Poriya

Email :[email protected]

Address : Block 1 , Shop no 114, Titanium City Centre, Anandnagar Road, Ahmedabad, Gujarat.

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The experience was nothing short of horrific, and I feel compelled to bring several issues to your attention.

1 food poisoning /

2 high activity prices

3 food quality and items is very low /8/4 days

4 Nothing was as it was said to be

I am writing to express my profound disappointment and frustration with the tour services provided by Heena Tours and Travels cum Foram Worldwide Travels during my recent trip to Singapore. The experience was nothing short of horrific, and I feel compelled to bring several issues to your attention.

1. Lack of Tour Guide in Singapore: The absence of a tour guide in Singapore left us stranded and fending for ourselves when it came to transportation, especially for Sentosa, Sea Aquarium and Madame Tussaud. This lack of guidance significantly impacted our ability to enjoy the trip.

2. Poor Communication of Closing Times: The failure to communicate closing times for various locations resulted in missed opportunities. Moreover, the absence of a tour guide exacerbated the situation, leaving us clueless about the schedule.

3. Inaccurate Flight Timings: The provided details in the documents were misleading, leading to extended waiting periods, especially for a senior citizen accompanying me where we had to wait for 4.30 hours at the swimming pool of the hotel during check in and 1.30hours during checkout and 5/6 hours of waiting at airport, showcasing a lack of attention to detail and customer care.

4. Jain Food Service:** Despite booking Jain food, the service provided by the maharaj was subpar. His attitude suggested that providing Jain food was a favor, and the repetitive menu left much to be desired.

*5.> Lack of Water Bottles:

6. Inadequate Support for Senior Citizens: With no tour guide and a considerable amount of walking involved, the tour did not consider the needs of the senior citizens in our group, leading to unnecessary hardships.The lack of consideration for senior citizens in our group was alarming. Witnessing their struggles due to the absence of proper guidance during the trip was not only disheartening but also raised serious concerns about the level of care provided by your organization.

7. Arbitrary Timing Decisions by Maharaj: The Maharaj, seemed to make decisions based on his convenience rather than understanding the needs and requirements of the group.

8. Unprofessional Behavior by Mr. Dhruv: Mr. Dhruv from the Vile Parle branch displayed rude and unprofessional behavior, making it extremely challenging for customers to communicate their concerns.

9. Inconsistent Ticketing for Late Joiners: Late joiners were issued tickets with different names, demonstrating a lack of coordination and professionalism.

In conclusion, the experience with Heena Tours and Travels cum Foram Worldwide Travels was a complete letdown, and I cannot emphasize enough the disappointment and frustration it has caused. The issues outlined above not only marred the enjoyment of the trip but also raised serious concerns about the competence and professionalism of your organization. I implore you to take these matters seriously, conduct a thorough investigation into the lapses in service, and implement corrective measures to prevent such experiences for future customers. however, I will not recommend Heena Tours and Travels or forum worldwide to anyone based on the dismal experience I endured.

YOUR RATING ON

Awesome experience

this month I made a tour for Himachal pradesh with heena tours and travels. There was a troop of about 14-15 people with me. We all were really happy with their services and responsibility. I’ll make it out in sequence what we experienced with the tour-

1) from our destination point out luggage was handed over to them which was always before us wherever we went.

2) Especially when tour guide Ravi Bhai guides us, his voice and way of guiding is a matter of praise. Our experience during the trip in Himachal was very good with him.

Tour manager..@Ravi sonyanawala

3) Tour arrangement & hotel accommodation were very good.

Food was best & delicious. Nowhere you will get Gujarati food as best as in Heena Tours.

4) nothing bothered us about their timings of journeys etc

My parents & me Travelling to Himachal pradeshwith heena on 14th Novmber, 2023, they give the proper breakfast & Lunch food. theyprovide some snacks with Afternoon tea & coffee.

Alsoproviding travel snacks in terms of food packets and drait fruitduring 9-10 bus journey

This is bestever experience with heena

Tour manager Mr. Ravi Sonyanawaladeserves special mention.

Very bed experience in this travel. We recently travel in 7day trips Assam and meghalaya. U send every where is our kitchen but trips start only 2 days give there food this food also not good then after word serves in hotel food. We eat jain food they serve to us in veg and non veg hotel food. Our guide also have nothing knowledgeable for all this area also he nothing talk with us.

Most 3rd class service i have ever came accross in international tours. They allow toilets in coach which should be strictly prohibated it sticky amd stink badly, badrooms they gives 1990s hotel which dosen’t have proper hot water facilty and even they dont give towels! We are on a tour of 6lcs pr person and they gave good food thats it. And nothing is not even below average. Please dont come to this tour and save your vaccations from this

Book heena before see the room the rooms of heena is worst so pleas don't consider to book heena travels as here is manger said all booking done by mumbai office and mumbai office said talk there manager

?if there is a way to give negative rating, I can give -10 to service of heena tours for Darjeeling pelling n gangtok tour as it is run by bunch of illiterate arrogant tour managers who do not know the meaning of hospitality or customer satisfaction, customer feedback. They neither understand a word of English.

?let me explain the detail of such a expensive torture.

?we took 8 nights 7 days package, plus one extra paid day to reach darjeeling ahead so as to enjoy toy train and other site seeing which were not covered in itinerary.

?all flight details were shared well in advance with heena tour. Our flight landed at 345 pm. We were told at bagdogra airport, you will see our person waiting for you with vehicle.

?we came out at 4 pm. Person came to us n said he is from heena tour. When we asked where is vehicle, we were told that vehicle is on way stuck.

?at the time of booking, I told them that i have super senior citizen parents with me. I need proper arrangements. But all in vain. We 7 including my parents (6 ladies n 1 old aged male) waited at airport for 45 minutes. At last bus came and the person who said I m from heena tours, left us after boarding us in bus. Then long way of 4 hours from bagdogra to darjeeling, we were along. We were told by our great tour manger, it is essential to mention his name, shri pushkar khandelwal that madam you call up hotel n inform them that you are coming and ask them to come n collect your luggage from post office in darjeeling. We have to remind that we are on vacation and not to do his communication part of informing people.

?this is the way our so called vacation of Rs 41000 per person fully paid tour started.

?around 8.30 pm were close by darjeeling hotel, mount canifer, our bus driver dropped us at post office. Hotel people came n collected luggaes. At hotel, no one to greet us or welcome us from heena tour.

?at reception, we gave paper given by heena tour. We were given 3 rooms. For 7th extra bed, we were informed, no bed but just mattress would be provided. We were informed that bed is not available.it's 1.5 month advance booking, n only after raising voice they agreed to provide bed.

?after checking rooms , we found one of it so bad structure. Again asked to change it.

?hotel was ok kind. No body informed it is with out geezer room. We realised only when no hot water at 9 am. Hotel staff also was taking it's own time to get hot water bucket from next room where there is geezer. All arrangements were by Heena tour. Wasted morning which was paid to have sight seeing in darjeeling.

?there is nothing like heena tour. We were by God 's grace.

?darjeeling heena tour maharaj is so bad, one day very spicy food that you can't eat , if you complaint , they would give you bland food. Evening same spicy food. 3 days, dinner menu is repetitive. If paneer pakada is there, it becomes out of stock just in 10 minutes.

?tour manger was really unprofessional person. He did n't give any clear instructions about your next day visit , meeting points, etc. He says morning to start at...time and vl go....1, 2 3 places. Just reading out printed itinerary.nothing else. Yes, essential to mention, if you are only females group with one old age male , your are totally ignored as he was so arrogant, that if you raised hand to ask, you won't be entertained he does not speak to ladies customers or reply to their queries.

?you are been treated as if they are giving you a favour by arranging such a bad tour for you n you have not paid any money for it.

? yes, essential to mention about the sight seeing arrangements, again you feel you are with some school teacher for school picnic

?your tour manager is hardly bothered about arrangements of vehicles .

?for long 4 to 6 hours journey, you would be given congested tata gold with back side seats.

?also the type of driver fopppr darjeeling tour, he was fully drunk. While driving on risky hilly areas, you have to just hold your breath n count your blessings. If you complaint, pushkar said he is our old driver n in hilly area they can't drive without drinking.

?if you complaint , tour manager says I don't know how you got this kind of vehicle, it is our transporter's fault. I didn't check that. I don't have time to check each n every thing. Boss, can you please explain your role?

?they would fight with you in top of their voice if you complaint about vehicle n their bad arrangements becoz now you have paid full money.

?pelling you would be given plastic botteles n asked to fill it up from RO filter water on the name that mineral water is not allowed in pelling but out side you can easily buy 2 liter mineral water bottles. Your itinerary says entire trip you would get mineral water. All fake.

?they would save on food by serving waste quality half cooked breakfast.

?after paying so much money, it is bad management on food part also.

?entire vehicle arrangements by Mr pushkar khandelwal was worst. Such bad tour manger, he doesn't understand what is the problem of passengers. Yes, he has ego problem talking to female passgers Or getting their comments or Criticism about his bad management.

?our hard earned money is wasted by selecting heena tour for our much awaited sikkim darjeeling tour.

?there is no experience like wow by travelling with heena.

?it was felt like they are getting passengers on brand name of heena tours and handing over entire control to out sourced Illiterate mannners less bunch of ppl who would just behind saving on vehicles n food cost. All hotels too far off and old properties selected to save on cost.

?cheap snacks n Savouries are given to passengers as evening snacks.

?yes, for Nathula which is extension from changu lake , you have to pay to 8000 to 9000 per vehicle for permit. If inquired, out side, it is 5000 to 6000 which covers changu lake, nathula n baba mandir.If you don't pay, n go till changu lake only as per your itinerary, you would be given bad vehicle with back seats as side seats, person can't seat in hilly travel for 6 hours. 9 vehicles for ppl travelling with you came, only your vehicle is with side back seat and all 8 vehicles are with proper straight sight. When you complaint, tour manager first se i dont know can't check each n every vehicle. Then he says go ahead n transporter vl change on way. When you call up transporter, he says not possible now. So Mr pushkar is lying. He says " Sabare sabare mera dimaag mat khoa, abhi jao, kale aapko kuch achha vehicle denge".he runs away and dont stop also to listen to you. Why becoz your are lady and

?no choice as you paid full money.

?please don't go with heena tour .

?I have black listed them n vl pass this message to all my friends n family never to select such a bad tours n travels who is just behind charging you high price n providing you worst customer experience n bad memories and fights n arguments with idoit tour manger like Mr pushkar khandelwal Or Mr Naresh his boss, who switches off his cell phone if you complaint him about his management Or tell your problems.

?bad management n worst tour n travels company ie. Heena tour.

?even after reading many negative comments, I took risk by selecting them

?yes to mention that at pelling, Mr pushkar would make videos of experience when he has good cook. People are happy eating good food for a change after bad darjeeling tour n he would ask commenting on his management. I could give negative rating for hygiene and cleanliness

?So Mr pushkar free advise to you, please do some crash course on how to become tour manager, understand customer experience n importance of listening to your customers. And special to mention that you may get female group and have manners in speaking n listening to females also. World has changed boss. You are not in your small village.

?Guys so if you are marwadi, you would get good treatment in heena tour as entire on ground staff is marwadi.

?people in our group gave good video feedback just to impress this idiot tour manager so that he provides good vehicle and arrangements in balance part of tour as simple you have paid full money.

Never ever select heena tour. It's worst experience.

Even after complaining so much, our return journey from hotel to airport was arranged Pathically, entire bad condition broken Tata sumo where in 7 ppl with so much of luggage loaded. N yes driver was fully drunk. On way stopped vehicle n said I was promised to pay 5000, got only 4500 . Now you pay me 500.started abusing. We were told that we would get 2 vehicles for return journey of 6 hours to airport. But it's all false statements they made. My old parents were in tremendous metal tention of reaching airport on time as driver was driving at speed of 30 km n when asked to speed up he said 2 gaddi ka saman ek mein dala hai toh gadi aisa hi chalega. He was fully drunk. We were just counting our blessings for not missing flight of re 18000 per person for 7 ppl.

Tour gave us mental trauma as every day vehicle was an issue. Food was one day ok second again bad, n hotels were so away for main market that u jv to spend a lot if u want to shop.

Yes, n all sight seeing either free or fees of rs 25 to 50 per person added in your itinerary. Any thing beyond 100 entry fees, you hv to spend on your own.

It's worst experience with heena. Don't waste your hard earned money by selecting heena and also having bad memories at your dream

vacation destination.

We went to chandigarh manali shimla trip with them...and we specially went for it's hotels and food...but hotel in manali qhich was hotel river grand has huge plumbing issue..we got dirty yellowish water thought stay...then in shimla the. hotel which was east bourn hotel was very old and has small cockroachesin room...The food provided by heena was also pathetic ...The manager was kind of based and paid attention to some people..plus they clubbed two tours together with very less staff to manage all...pathetic experience for my dream holiday....

Hi every1...I m writing this review o behalf of 80 ppl alonwith me..plz plz plz do not go anywhere with this tour...its the worst tour ever...worst management., worst food...highly unhygienic..would request every1 to STOP their bloody business n not waste our money by choosing HEENA TOURS AND TRAVELS..for spending our holidays..if we will stop going..they ultimately will hv to shut down their business..which is the best way to teach them a lesson.

So we had gone to Himachal Pradesh with travels with Heena tours and travels it was the worst experience ever so what are happened we had gone for one night to Chandigarh having rotten food then the next morning we set of to Manali and in between only our tour manager left us telling that he had some problem in his family family so then we in between of the between of the right so so when we are taking hurt for our lunch the we were waiting since 2 hours but the food did not come from the Heena to half hours the food finally came but they have to make it they have to make it and when they were making the food the food was so rotten and dirty the food was been was was made in aluminium want utensils it was the worst so I request everybody to never go with Heena tours anywhere but take another tour because Heena everyone store ever experienced

I booked a tour for Kashmir for April 2023, they clearly mentioned in my receipt, first day stay would be in "The Dewan".

Upon reaching they suddenly change the hotel to "CH2". Upon asking they say it is mentioned in website, it would be either or hotel or similar option. Why do they then explicitly confirm while booking that this hotel would be given to you.

Hope you all be aware that not everything on your payment receipt will be delivered to you.

To be very very honest.....I request you allplz don't go to Heena for domestictours especially....It'sour first experiencein Heena..N last as well.....We have heardalot aboutheena for It'sservicesn especially in food...they have their own running kitchen n specialMaharaj.....trust me Food taste is damn pathetic...we had paid extra more money for food only in this tour..but Pathetic food we were served...we had severe hyper acidityafter tour....destinationwe chose Asam, Arunachal pradesh n Meghalaya.....we paid 180000 per couple without transportation fare...37000 we managed Air fare for this bloody trip...Heena claims itrunning since 36 years..doesn'theena know about roads, atmospheren adversitiesin this area????..this tour is organisedtwice in month! ...so heena is blind about these state'sroadsdanger n extremelycold weather??????.....we put our life in danger..very close to death.......heavy snowfall on the way to Tawang in Arunachal Pradesh...single lane narrow roads .....slippery roads...one sidemountain n other side deep ditch....By God'sgrace we survived... That day was bad nightmare!!!!!we should have gone for FIR for such troublesomehorrible disastrousjourney....dining area in Assam hotel was like slums...cocroches running on dinning table n mosquitoes biting badly

Heena is keen on earing money money money only

no satisfaction...minus temperaturein Arunachal pradeshMeghalayamay giveyou heart attack...horriblecold will stop your heart...Unbearable!!!!!!

poor management

super poor food in taste

mentallydisturbedduring n after this tour

Plz don't go for Heena.....if you want to know more call us on 8879887919

We toured Kashmir in November 2022 with Heena Tours.

Tour arrangement & hotel accommodation were very good.

Tour manager Mr. Imtiyaz deserves special mention. He was very helpful, co-operative & made all things easy and stress free for us.

Overall an excellent and memorable experience.

Heena Tours highly recommended.

Heena k sath pahali baar gaye hum 4 family 16 members age 2 se laker 47 tak we enjoyed a lot and manger and heena k Side se jo vo de sakte they vo unhone best diya heena ka sabse acha baat ye ki unko pata people want time to time best food and they providing us best food we are from Rajasthan lot of Rajasthani item we forget to eat it’s more taking more time to make and family people lazy to make heena give us lot of oldest item and they use number one quilty good products heena k sath jana Matalab free mind raho enjoy karo

I had booked a trip to Leh Ladakh from heena. My main purpose to travel through heena was mainly jain food as in leh ladakh, getting jain food is not easy.In the itinerary, it was mentioned that food is provided by heena kitchen and heena staff. But, I was shocked when I got to know that the food was provided by the hotels where we were given stay.Heena had given us false commitment that they will provide us food. Making our trip worst, the food provided was terrible. We kept on telling the staff and heena's tour manager, but nobody had any solution. Overall, very bad experience with heena.

Heena travel is pure waste of money. The staff is very unprofessional and the company is full of false promises. I will not recommend anyone. The staff in Mumbai and local offices will easily go back on their words..

Hello Everyone,

we have booked for tour to Sikkim with Heena tours and after booking two month after corona pandemic they cancelled the tour it was a horrible experience.

Due to Pandemic(Corona) they cancelled trip and after 1 & half year they are not ready to provide refund, by saying that whatever you want to do you can free to do what ever you can do,

they challenge us, if you want to raise compliant against them we are free do it, no one can handled them, they have huge resource to manage themselves.

earlier they are agree to refund but now they totally denied to refund,

while there is lots of time we have wait for and after they one half years they denied refund,

My advice to everyone, based on my experience Foram Worldwide which is now Heena tours is not reliable and please don’t booked any tour with them. They are totally unprofessional and doesn’t care at all.

Bad service by @heenatours at Kashmir tour(JK1) taken on March 11 202. Me n my husband(we) chose @heenatours for food but wasn't it provided to us.

These people knew dat on Fridays the to n fro routes for tourist frm Jammu to Srinagar is not allowed still they planned the trip on these days.

Moreover in just 4 days they change the package cost Initially I received the tour pdf file on (25th 2021) costing per couple INR 79, 000+ GST later received the revised tour pdf costing us INR 92, 500+ GST they increased the cost by INR 13, 500 N provided us with their bad service

moreover @heenatours made us travel by train from Srinagar to Baniyal without any seat reservations. We had to stand for entire 2-3 hrs.

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Vacations Worldwide an affordable holiday brand from Heena Tours & Travels. Under this banner we will be promoting Vacations to various tourist Destinations, at the most affordable rates, In international tours we will provide food from Indian Restaurants, with Breakfast from the Hotel, and Dinner from Indian Restaurant. For Domestic Vacation we will provide Food from the Hotels Breakfast and Dinner, Transport on individual Basis (No SIC) Hotels will be in 3 categories Budget package, Luxury Package and Premium Package.

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