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Immigration, Refugees and Citizenship Canada Client Support Centre services
Tell us why you need to contact us.
- get help in a crisis, emergency or vulnerable situation like the situations in Sudan, Afghanistan or Ukraine.
- tell you about a change in my circumstances that affects my application (marriage, birth of a child, or similar)
- change my contact information
- submit requested documents
- withdraw my application or request a refund
- ask questions about the 2023 parents and grandparents sponsorship program
- contact you about something else
If you’re contacting us about the situation in Ukraine
Find out how we’re responding to the situation in Ukraine , including
- the measures we’ve put in place to help people affected by the situation in Ukraine
- how to contact us about an application, ask a general question or contact us on someone else’s behalf
If you’re contacting us about the situation in Sudan
Temporary measures are in place to help
- Sudanese nationals extend their stay or change their status in Canada
- family members of Canadian citizens and of permanent residents of Canada who have left Sudan
If you’re contacting us about the situation in Afghanistan
We’ve put in place a number of special measures to help Afghans in Canada and abroad:
- what specials measures you can apply for
- how to apply
- the best way to contact us
- Get information about Canada’s response to the situation in Afghanistan .
If you’re contacting us about a different crisis or emergency situation
Client support centre contact options, changes in circumstances, contact information, submit requested documents, withdraw application, or ask about parents and grandparents.
Client Support Centre contact options:
Contact us about something else
If you have an application in process
- check your application status online
- our agents don’t have access to more information about your case status or processing time than you can access online.
Even if you haven’t heard from us recently, we’re still processing your application. You don’t need to do anything else. If we need more information, we’ll contact you.
If you haven’t submitted and application yet, you can
- find answers to your questions in our Help Centre
- get general information on our website
Contact us about the 2023 parents and grandparents sponsorship program
Top questions from our clients
- How can I check the status of my application?
- How can I come to Canada as a visitor, worker or student?
- How do I sign my online visa application?
- How do I pay for my online visa application?
- What do I do if I run into technical problems with my online visa application?
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1-888-242-2100. 24 hours a day, 7 days a week. Client support centre agent (in Canada only) Available in French and English. Get help with general and case-specific enquiries. Agents cannot. make decisions on applications. help process applications faster, unless you’re eligible for urgent processing. 1-888-242-2100.