scenic cruises financial trouble

Scenic Agrees to Pay $26 Million in Class Action

June 10, 2023

The Scenic Group agreed to pay $26 million AUD in damages to a group of 1,200 passengers who filed a class action lawsuit against the company.

The payment agreement was reached this past week, according to Lawerly, an Australian website specialized in law news and reports.

Related to the company’s river cruising operations in Europe, the long-running litigation was filed almost ten years ago in Australia.

The lawsuit follows extreme river levels and flooding in April and May 2013, which prevented Scenic’s riverboats from sailing safely in the Rhine and Danube rivers.

According to the plaintiffs, instead of cancelling the cruises scheduled to depart during the period, Scenic chose to operate the routes by land, using buses.

The decision caused affected guests to incur economic losses, in addition to general distress and disappointment, said the law firm who initiated the class action.

The Scenic Group also agreed to pay an additional $3 million AUD towards the legal costs incurred by the plaintiffs.

Operating under two different brands, the Scenic Group sails a fleet of over 25 cruise ships. In addition to river cruising, the company launched ocean cruise operations in 2019, with the Scenic Eclipse.

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Scenic Luxury Cruises

Scenic Cruise Line Problems?

By sohoda , April 5, 2022 in Scenic Luxury Cruises

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Host Jazzbeau

Lots of information here, from the Scenic/Emerald River perspective:

Thank you for your response/link to river cruise thread. Glad to know I am not alone. 🤞 that issues regarding river cruises that are departing soon are quickly resolved and all enjoy their cruises.

4 weeks later...

ScenicLoginforLarry

On 4/5/2022 at 7:09 PM, sohoda said: I am not sure if anyone else is having problems with Scenic USA, but I am. Booked Antartica 1/2023 cruise in October 2021. Made initial deposit in October 2021; second (final payment pending internal flight charges) in January 2022. Received confirmation from Scenic that both payments had been made. Received email yesterday that January 2022 payment (three months ago?) had not been made. Called; Scenic having technical problems and not taking phone calls. Instructed to email - and did- but received response that it could take up to two weeks to respond. Understand they have had computer and covid issues, but not feeling good about situation. Does anyone have a better idea what is going on? Not feeling warm and comfy.

Yes we are having similar issues. Scenic overcharged me $8,000 over a month ago. Their mistake which they admitted. It took 4 weeks for them to correct their mistake.

Then three weeks ago they canceled our entire land pre-cruise trip from Oslo-Stockholm-Copenhagen. They have refused to put this in writing and are telling me the refund will take 6 months. I think this company is in financial trouble. Terrible customer service as I was on the phone over 45 minutes today trying to teach them and no one answered. We are hoping that the scenic eclipse experience will make up for this hassle. Never again though.

I truly hope everything works out for you.

We booked with Scenic due to the wonderful reviews, and are looking forward to the trip. But the US based support has been very disappointing. Given different answers by different representatives to the same question. Plus had to check a box when registering that we understand that Scenic will NOT provide airport transfers as we did not book flights with Scenic. Will probably be on the same flight as other Scenic passengers going to the same hotel, but we are on our own. We did another high end cruise line to the the Galapagos recently and even though we booked our own flights, a cruise line representative met at the airport and provided transportation to the hotel. Same for an African safari. That is the level of service we thought we had booked.

Scenic claims to be a 6 star experience but they need to back it up with their actions.

Let's hope the onboard experience is a 6-star rated experience. The front office and financial handling of their cruises is BELOW any kind of scale. It's ridiculous that they don't answer the phone in a timely manner and can't give an accounting of the funds paid. As for the transfers, we booked through Scenic, but they refused to provide the transfer since we arrive in the departure city a day ahead, but we HAD to arrive the day before to catch their charter flight to the ship. Scenic is a MESS. We're going back to Regent, Viking, and Oceania. Never again Scenic.

donnasworld

I am glad I am not the only one having problems with Scenic.

On December 11, 2020 I booked the cruise "Fire & Ocean: Russia’s Kamchatka & The Kurils" which is scheduled to depart July 13, 2023. On May 21, 2021, they sent me an email stating that there had been an "operational" change to my cruise. Four of the ports had been eliminated with three substitutions. I didn't think too much of it at the time because of other priorities.

On April 22, 2022 I contacted them to cancel the cruise due to the change in the itinerary.

Here is where it gets interesting. I called the phone number for the Scenic USA customer service. It was a 30 minute wait. After explaining the situation I was advised that in order to request a refund I had to email "[email protected]" and provide them with the cruise details and refund request. I did so stating that I was cancelling due to the revised itinerary. I was told it would take 7-10 days to hear from them.

I did not get a response to my email from the cancellations department so I called Scenic customer service on June 1, 2022. After another 30 minute wait the customer service representative had me on hold while she tried to reach the department that handles the cancellations. After about another 30 minute wait I was provided with the email address of a person from the cancellations department and I requested my refund again.

A few hours later I received an email from the cancellations department letting me know that I would be receiving a future cruise credit that would be good through the end of 2024. I immediately emailed Scenic back reiterating my request for a refund not the credit. I explained how the reason I was cancelling was due to the significant alteration of the itinerary. I also provided them with my phone number so that they could call me if they had any questions regarding my request.

I have not heard anything since. I do understand that under normal situations Scenic does not refund deposits. However, since they made significant changes to the itinerary I had booked I believe I am entitled to a full refund of my deposit.

I have no interest in sailing with Scenic again. My next step will be to contact my credit card company although I am not sure if I have any recourse with them due to the time limitations.

I hope my experience with Scenic will be useful to those of you who might be considering them for future cruises.

2 weeks later...

floridababa

I am booked on scenic in August. I did take their free flights but cannot do transport because we are coming in 3 days ear!ier. I even asked can I meet back at airport or hotel they use and was told no. Zurich to Basel is expensive transport 😫

35 minutes ago, floridababa said: I am booked on scenic in August. I did take their free flights but cannot do transport because we are coming in 3 days ear!ier. I even asked can I meet back at airport or hotel they use and was told no. Zurich to Basel is expensive transport 😫

Not expensive by train, which is fast and reliable.

BTW, this thread is about Scenic's ocean yacht. Your comment seems to relate to Scenic river cruising, which is covered in lots of threads on the main River Cruising board .

commodoredave

Reading this thread, I would not feel comfortable booking an ocean or river cruise with Scenic. After waiting almost 4 months to get a deposit refund on a cancelled cruise with Crystal (which subsequently went bankrupt), I am leary about giving money to any cruise line that appears to be in some sort of chaos.

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Scenic welcomes end to long-running court case and pledges investment in river cruising

A decade-long court case between scenic luxury cruises & tours has ended in a $26 million settlement, with the line paying $23 million in damages to 1200 passengers and $3 million in their legal costs..

Scenic Group said in a statement that while it was disappointed with the final judgment, the outcome is “in line with our financial provisioning, given the previous court decisions and subsequent appeals”.

“We are pleased that this matter has finally been settled and can confirm that Scenic Group is committed to delivering scheduled itineraries, without compromising on the guest’s safety or the services we provide,” said the statement.

“Whilst the prospect of schedule interruptions is unpredictable, we take nothing for granted and continue to invest in our River Cruise Cover and itineraries for the benefit of our guests.”

The settlement means an average of $19,166 per passenger to those who booked cruises during a period of adverse weather events that lead to high river levels and flooding. The weather meant river cruise ships could not safely sail on the Rhine and Danube.

scenic used coaches to move people from ship to ship instead of cancelling the cruises. somerville legal’s managing director ben hemsworth, who represented the passengers, described what his clients were offered as ‘second rate bus tours’. .

The case had already been decided against Scenic following decisions in the Supreme Court and Court of Appeals. This settlement is the finalisation of proceedings regarding the calculation of damages.

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The NSW Court of Appeal recently delivered an interesting judgment in the matter of Scenic Tours Pty Ltd v Moore [2023] NSWCA 74 .

The Plaintiff in this matter, Mr David Moore, was the lead Plaintiff in a class action against Scenic Tours (“Scenic”) by thousands of disgruntled cruise ship passengers from multiple separate cruises.

For extra context, we suggest reading our 2020 article discussing Moore v Scenic Tours Pty Ltd [2020] HCA 17 :

Damages for ‘Disappointment and Distress’ Available to Consumers for Breaches of Consumer Guarantees for Travel and Recreational Contracts .

The Plaintiff booked a European river cruise tour through Scenic Tours (‘Scenic’). The cruise was promoted as a luxurious, once in a lifetime cruise. Inclement weather meant that most of it was undertaken by bus and not boat, which did not suit the Plaintiff who had spinal issues.

The Plaintiff alleged breaches of the Australian Consumer Laws including that the tour was unfit for purpose ( Section 61(1) of the ACL ).

Scenic argued that the poor weather and flooding were totally out of their control, and in any event should have been anticipated by passengers.

In the earlier decision Moore v Scenic Tours Pty Ltd [2020] HCA 17 the High Court overturned a successful appeal by Scenic, and held that damages for disappointment and distress were available to the Plaintiff and weren’t subject to the restrictions of the Civil Liability Act 2002 .

The High Court sent the class action back to the original Supreme Court judge, Justice Garling, to determine the remaining claims - including as assessment of damages for all group members. Damages were assessed at approximately $8.4 million for the reduction in value of the cruises, and other resultant damages were awarded.

Damages for disappointment and distress over the experience were also awarded between $6,000 to $12,000 in respect of a sample of group members, as well as compensation for airfares to Europe.

The decision

The Court of Appeal found against Scenic’s submission that Justice Garling erred in rejecting its defence to allegations that it had breached consumer guarantees, and therefore had wrongly awarded damages for the reduction in value of the cruises, as well as for distress and disappointment.

Specifically, the Court of Appeal rejected Scenic’s reliance on Section 61(3) , which provides that the Section does not apply if the circumstances show that the consumer did not rely on, or it was unreasonable for the consumer to rely on, the skill or judgment of the supplier (as had also earlier been determined in relation to Mr Moore’s claim).

However, the majority of the Court of Appeal upheld the challenge to the award of damages for airfares to Europe, in part because it had not been established that none of the group members would have gone on the cruise if they knew the consumer guarantees would have been breached.

Implications of the decision

As with the earlier High Court decision, we can only expect to see ever increasing claims by disgruntled passengers, which will now often include a component for distress and disappointment.

If you have a query relating to any of the information in this piece, or you would like to speak with a member of Holman Webb's Insurance team in relation to a matter of your own, please don't hesitate to reach out today.

High Court uncaps damages for disappointment and distress in cruise ship class action

Authors: jack pembroke-birss, max brighton.

Australia | Publication | April 2020

Introduction

Key takeaways, brief background, mr moore’s claim for damages for disappointment and distress, what was the issue before the high court, what did the high court decide, how are damages for disappointment and distress calculated, could scenic tours have excluded its liability, what does this mean for businesses providing consumer services.

The High Court’s decision in the class action of Moore v Scenic Tours Pty Ltd 1 has significant implications for businesses that provide services aimed at enjoyment, relaxation, pleasure and entertainment.

These include services provided by travel agents, hotels, cruise ship operators, airlines, event and wedding planners, spa-operators and businesses offering other travel and recreational services.

In this update, we provide an overview of the decision, review how damages for disappointment and distress are assessed, discuss whether liability can be limited for this type of loss, and consider the broader implications for service providers.

The effect of the decision is to remove the cap on damages for disappointment and distress arising from breach of contract or the consumer guarantees in the Australian Consumer Law
Claims for disappointment and distress are not personal injury damages
Any reasonably foreseeable losses for disappointment and distress caused by a failure to comply with the consumer guarantees are recoverable by consumers
Given the subjective nature of the assessment of damages for disappointment and distress, it will be difficult for service providers to quantify the amount for which they could be liable
Service providers cannot exclude, restrict or modify liability for such losses
The decision has increased the risks to service providers of class actions

In 2012, Mr Moore and his wife booked a European river cruise holiday with Scenic Tours. The two week packaged holiday was described as “a once in a lifetime cruise” in “all inclusive luxury”.

Mr Moore and his wife chose Scenic’s river cruise because they wanted to see different locations in Europe without having to unpack their belongings more than once. The river cruise also suited Mr Moore because he found it difficult to spend extended periods of time sitting down, particularly in confined spaces, following spinal surgery. The tour was paid for 12 months in advance with what Mr Moore described as his “life savings”.

The tour commenced in Paris on 31 May 2013. The river cruise along the Rhine, Main and Danube Rivers was scheduled to depart from Amsterdam on 3 June 2013 on board the Scenic Jewel and to conclude two weeks later in Budapest. The cruise was severely disrupted by adverse weather conditions that resulted in high water levels on the Rhine and Main Rivers.

Instead of cruising for ten days as scheduled in the itinerary, Mr Moore’s experience was of many hours spent travelling by bus; he cruised for only three days. The cruise also began on board a different vessel to the luxurious Scenic Jewel . By the time the cruise concluded in Budapest, the Moores had changed ship at least twice.

The holiday tour fell far short of the “once in a lifetime cruise” in “all inclusive luxury’ that Mr Moore was promised by Scenic. 2

A class action was commenced by Mr Moore in the Supreme Court of New South Wales on behalf of 1,500 passengers of 13 Scenic cruises that were disrupted by the adverse weather conditions.

It was not in issue before the High Court that Scenic’s attempts to perform its contractual obligations resulted in breaches of consumer guarantees in the Australian Consumer Law (the ACL ).

Those consumer guarantees included supplying the cruising service with due care and skill, supplying a tour which was fit for the purpose, and supplying a tour of a nature and quality that passengers could reasonably expect.

Mr Moore claimed damages in respect of loss suffered by him as a result of Scenic’s breaches. The alleged loss included, among other things, disappointment and distress for breach of contract to provide a pleasant and relaxed holiday. 3

That type of loss was recognised as a compensable loss in the High Court’s decision in Baltic Shipping Co v Dillon which related to the sinking of the cruise ship MS Mikhail Lermontov in the Marlborough Sounds in New Zealand in 1986. 4

The issue before the High Court was whether section 16 in Part 2 of the Civil Liability Act 2002 (NSW) (the CLA ) applied to preclude Mr Moore from recovering damages for disappointment and distress for a failure to comply with the consumer guarantees in the ACL.

The High Court determined that section 275 of the ACL, a Commonwealth law, picked up and applied Part 2 of the CLA. Part 2 of the CLA applies to awards of personal injury damages whether the claim is brought in tort, in contract, under statute or otherwise.

However, the High Court accepted Mr Moore’s argument that his claim for disappointment and distress was not a type of personal injury damages. That meant that his claim for disappointment and distress was not regulated by Part 2 the CLA. 5 Rather, Mr Moore’s claim for disappointment and distress was regulated by the common law principles relating to the assessment of damages for that type of loss.

Until the High Court’s decision, it had been unclear whether Baltic Shipping applied independently of the civil liability regime. The position in New South Wales and other jurisdictions with a similar civil liability regime was that damages for disappointment and distress constituted non-economic loss in relation to personal injury. Under those legislative schemes, recovery for such losses were precluded unless the severity of that loss exceeded the threshold amount. 6

Relevantly, section 267 of the ACL provided that Mr Moore could “recover damages for any loss or damage suffered” by him “because of the failure to comply with” the consumer guarantees “if it was reasonably foreseeable” that Mr Moore “would suffer such loss or damage as a result of such a failure.”

Mr Moore’s claim for $2,000 in damages for disappointment and distress, which was awarded at trial, was reinstated by the High Court. 7 The claims for damages by the other class members have been remitted to the trial judge for determination.

A consumer may recover damages against a supplier for any loss or damage suffered by the consumer because of a failure to comply with a consumer guarantee if it was reasonably foreseeable that the consumer would suffer such loss or damage as a result of such a failure. 8 For a breach of contract that is not also a failure to comply with a consumer guarantee, the type of loss must be not unlikely to result from the breach.

Given the nature of the services being provided by Scenic Tours, it was reasonably foreseeable that Mr Moore would suffer the disappointment and distress that he did.

The trial judge observed that Mr Moore’s claim of $2,000 for disappointment and distress was “modest” and that he would have been prepared to award a greater amount. 9

The trial judge referred to several cases where up to double the cost of the holiday or fare was awarded as damages for disappointment and distress. 10

We set out below the approach taken by courts 11 when assessing damages for disappointment and distress:

Damages for disappointment and distress are assessed ‘at large’ or, in other words, are not capable of precise calculation.
The amount of damages must be fair and reasonable compensation for the disappointment and distress caused.
Each case must be assessed according to the subjective disappointment and distress which a person has suffered having regard to all of the facts and circumstances.
The amount awarded should not reflect the situation of other parties in other actions, even if the situation is similar.
Only if an award is grossly disproportionate will it be set aside – in deciding whether there is a disproportion, it is not resolved by reference to some norm or standard derived from a consideration of amounts awarded in other cases.

In addition to damages for disappointment and distress, the High Court said 12 that damages for what might broadly be described as mental harm consequent upon a breach of contract are also available at common law in categories where the harm is:

‘pain and suffering’ consequent upon physical injury; and
‘vexation and discomfort” consequent upon physical inconvenience.

Damages for these types of losses are assessed in a similar way to the approach detailed above.

The effect of the High Court’s decision is to uncap liability for breaches of contract and the consumer guarantees for ‘disappointment and loss’ for services aimed at pleasure or relaxation, and for ‘vexation and discomfort’ consequent upon physical inconvenience. ‘Pain and suffering’ consequent upon physical injury will continue to be regulated by Part 2 of the CLA. 13

While the ACL permits a supplier of goods and services to which the consumer guarantees apply to limit liability for failures to comply with the consumer guarantees, those limitations only apply to good and services that are not goods or services of a kind ordinarily acquired for personal, domestic or household use or consumption.

The type of services that Mr Moore contracted for were clearly of a kind ordinarily acquired for personal, domestic or household use or consumption.

A term of a contract is void to the extent that it purports to exclude, restrict or modify liability for the failure of goods and services of a kind ordinarily acquired for personal, domestic or household use or consumption to comply with the consumer guarantees. 14

Courts will now assess damages of this type of loss according to the statutory and common law principles discussed above. Given the subjective nature of that assessment, it will be difficult, if not impossible, for service providers to quantify the amount for which they could be liable.

Importantly, for the reasons discussed above, service providers will not be able to exclude, restrict or modify liability for such losses.

We expect to see a surge in claims for disappointment and distress, pain and suffering, and vexation and discomfort by consumers due to the recent disruption to global travel caused by the COVID-19 pandemic: the disappointment and distress of a failed holiday, pain and suffering caused by the physical injury of contracting COVID-19, 15 and vexation and discomfort due to being quarantined and detained in hotels and on cruise ships for extended periods.

The question will be whether it was reasonably foreseeable that consumers would suffer these types of losses as a result of a failure to comply with the consumer guarantees. Given the large number of consumers who have received services and experienced one or more of these type of mental harm, the risk of service providers facing class actions has never been more acute.

Moore v Scenic Tours Pty Ltd [2020] HCA 17.

Moore v Scenic Tours Pty Ltd [2020] HCA 17 at [6]-[7].

Sections 60, 61(1) and 61(2) of the ACL.

(1993) 176 CLR 344.

Baltic Shipping Company v Dillon (1993) 176 CLR 344.

See section 16(1) of the CLA: “No damages may be awarded for non-economic loss unless the severity of the non-economic loss is at least 15% of a most extreme case.”

Mr Moore was also awarded $10,990 in compensation for loss of value under section 267(3) of the ACL.

Section 267(4) of the ACL.

Moore v Scenic Tours Pty Ltd [No 2] [2017] NSWSC 733 at [919].

Moore v Scenic Tours Pty Ltd [No 2] [2017] NSWSC 733 at [914].

See Moore v Scenic Tours Pty Ltd [No 2] [2017] NSWSC 733 at [912]-[913]; Planet Fisheries Pty Ltd v La Rosa (1968) 119 CLR 118 at [11]; Rogers v Nationwide News Ltd (2003) 216 CLR 327 at [69].

Moore v Scenic Tours Pty Ltd [2020] HCA 17 at [69].

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Why your favorite cruise line probably isn't going out of business, despite the COVID shutdown

Could the end be near for your favorite cruise line?

Given that most cruise companies haven't operated a single voyage in nearly six months, and it's unlikely that cruising will resume in a meaningful way anytime soon, it's perfectly reasonable for you to worry about such a thing.

And, we do know you're worrying. We read all those emails you send us.

But we have some good news for those of you with thousands of dollars tied up in bookings for future sailings: The three big, publicly traded companies that operate most of the biggest lines, including Royal Caribbean , Carnival Cruise Line , Norwegian Cruise Line and Princess Cruises , aren't in imminent danger of sliding into bankruptcy -- let alone collapsing completely.

For more cruise news, reviews and tips, sign up for TPG's new cruise newsletter.

Indeed, all three of the companies -- Carnival Corporation, Royal Caribbean Group and Norwegian Cruise Line Holdings -- currently have enough cash on hand to muddle along for well over a year without a single dollar of revenue. Really. It sounds impossible. But it's true.

The biggest of the three, Carnival Corporation, currently is burning through around $650 million per month without any ships sailing -- a staggering sum. But as the company's executives noted in July during a conference call with Wall Street analysts, Carnival Corporation had $7.6 billion in "liquidity" -- cash and cash equivalents -- as of May 31, when it closed the books on its second quarter. It added another $2.6 billion in liquidity in June through a senior secured loan.

Related: Even cruise executives are surprised by how many people are booking cruises

Also, Carnival Corporation has other levers to pull to raise even more money should there be a need, its executives have said.

"Additional cash conservation efforts, combined with future liquidity measures, will enable us to sustain ourselves beyond 12 months into late next year, even in a zero-revenue scenario," Carnival Corporation president and CEO Arnold Donald said during the conference call.

Carnival Corporation is the parent company of four North American cruise brands that cruising fans know well: Carnival, Princess, Holland America and Seabourn. It also owns five overseas brands including the U.K.'s Cunard Line and Europe's Costa Cruises.

If you've got a booking on any of them, you shouldn't be too panicked -- at least for now.

The two other big, publicly traded cruise companies are in a similar position.

During a conference call with Wall Street analysts in August, Royal Caribbean CFO Jason Liberty said the company was burning through about $250 to $290 million a month during the cruising shutdown but had liquidity of more than $4 billion.

Norwegian Cruise Line Holdings in August said it was burning through about $160 million a month but had liquidity of $2.8 billion.

Related: How to book a cruise with points and miles

The 3,690-passenger Carnival Magic. (Photo courtesy of Andy Newman/Carnival Cruise Line)

In other words, the two companies had enough cash and cash equivalents on the books in August to survive nearly 14 and 18 months, respectively, with no cruising.

Royal Caribbean Group is the parent company of Royal Caribbean, Celebrity Cruises, Azamara and Silversea. Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Regent Seven Seas Cruises and Oceania Cruises.

Add in Carnival Corporation's nine brands, and that makes for 16 of the world's biggest cruise lines that are in a reasonably solid financial position for now.

Of course, if the cruising shutdown continues into late next year or beyond, all bets are off. But the current consensus in the cruise world is that many vessels will be able to resume cruising long before then. Already, several lines have restarted limited sailings in some parts of the world.

Among the lines that have begun tiptoeing back into operation with a few sailings is Germany's Tui Cruises, which Royal Caribbean partly owns through a joint venture. Carnival Corporation's Costa Cruises is scheduled to resume limited operations in just a few days.

Related: Has MSC Cruises cracked the code for a safe return to cruising?

The massive liquidity positions of the three publicly traded cruise companies weren't always in place. In the early days of the cruising shutdown, the companies only had enough cash on hand to survive a few months. But all the companies have raised huge sums of money in the financial markets in recent months through stock and bond sales, and loans.

Going into the coronavirus crisis, all three of the big cruise companies were in great financial condition with solid profits and lots of valuable assets -- most notably their ships -- that they could pledge as collateral when raising new capital.

"The strength of our balance sheet, our assets and our brands has been evident during this pandemic as we raised approximately $6.5 billion in new liquidity since we announced the suspension of our global cruise operations," Royal Caribbean's Liberty noted during the company's August conference call with analysts.

Carnival Corporation has secured more than $10 billion in new capital since March.

If you have a booking on a cruise right now, chances are it's with one of the three big companies mentioned above. Together, they account for around three-quarters of all cruises taken worldwide.

But there are other cruise lines out there, of course. And, unfortunately, the financial position of some of them is less clear.

Quite a few of the smaller cruise lines marketing to North Americans, including most river lines aimed at North Americans, are privately owned. Their financial positions are thus shielded from view. We're talking about such lines as AmaWaterways, American Cruise Lines, UnCruise Adventures and Uniworld Boutique River Cruise Collection.

Related: Cruise executives say they're in no rush to return to service

One big cruise line, MSC Cruises, also is privately owned, as is Viking.

None of these lines have indicated they are in financial trouble, and some of them have suggested that they, too, can withstand a cruising shutdown lasting many more months.

"We are a private, closely held company, which means we do not have to rush the decision to return to service," Viking chairman Torstein Hagen said in August in a letter to customers.

Still, without a peek at the books of such companies, it's impossible for The Points Guy or any other outside entity to offer enlightened commentary on their financial viability.

Alas, the cruising shutdown already has taken a toll among the ranks of small cruise operators. Five relatively minor cruise brands -- two of them operating just one ship each -- have filed for the equivalent of bankruptcy or shut down completely in recent months.

The biggest of the lines to shut down was Cruise & Maritime Voyages, a six-ship company that was the second-largest cruise brand in the U.K. While the company primarily drew British passengers, The Points Guy has heard from several U.S.-based cruisers who had given the line thousands of dollars for upcoming sailings and fear they may never get the money back.

Four of the five small lines that have shut down were Europe based. Only one U.S.-based cruise brand, tiny Blount Small Ships Adventures, has shut down since the coronavirus crisis began. The company operated three small vessels on U.S. rivers and coastal waterways.

One other cruise company that has experienced financial difficulties of late is Hong Kong -based Genting Hong Kong, the parent company of Crystal Cruises. The company in August disclosed that it had stopped making payments to creditors amidst a sharp loss of revenue due to the coronavirus crisis.

The announcement came two days after the company missed a 3.7 million euro payment of fees related to the construction of certain ships.

In a subsequent financial disclosure, the company said it had $397.5 million in cash and cash equivalents as of June 30 and had net operating cash outflows of $252.4 during the first six months of the year. The company did not disclose its current cash position.

The company has begun negotiations with its creditors to restructure its debt, which stood at nearly $3.4 billion at the end of July.

Related: Some travel insurance companies limit coverage for Crystal

The Genting Hong Kong disclosure prompted Crystal Cruises to issue a statement in late August saying it was not going out of business .

Genting Hong Kong is the parent company of Crystal Cruises as well as two Asia -based cruise lines: Dream Cruises and Star Cruises. It also owns the Werften shipyards in Germany , where the first expedition ship for Crystal Cruises currently is under construction. In addition, it's a joint venture partner in Resorts World Manila in the Philippines.

Genting Hong Kong this week sold its discotheque division, Zouk Group, for about $10 million as it sheds non-core assets in a bid to maintain liquidity.

Additional resources for cruisers during the coronavirus outbreak:

When will cruising resume? A line-by-line guide
Why you shouldn't expect bargain-basement cruise deals anytime soon
How to cancel or postpone a cruise due to coronavirus
Everything you need to know about a future cruise credit
Stream these 13 movies, television shows to get your cruise ship fix

Home » News » Supreme Court awards cruise passengers up to $20k each following Scenic class action

Supreme Court awards cruise passengers up to $20k each following Scenic class action

Passengers who booked on Scenic’s ill-fated 2013 European river cruises have been awarded up to $20,635 each in damages, according to court documents published on Thursday.

On 14 April 2022, the NSW Supreme Court’s Justice Garling determined that David Moore and more than 30 other clamants should be awarded substantial damages after their cruise holidays were affected by flooding.

High water levels on the Rhine and Main Rivers meant Moore’s cruise started on a different vessel and was met with substantial disruptions including changing ships three times and spending many hours on busses.

Moore and his fellow passengers spent three days on a cruise ship instead of the advertised 10.

Moore was part of a class action against Scenic involving 1,500 other passengers who experienced disruptions on various other cruises run by the company.

Justice Peter Garling found Scenic Tours had breached Australian consumer law by not specifically warning passengers about weather disruptions.

He said the tour company “played down the significance of what was occurring on the rivers in Europe” and that the company should have given passengers the option to postpone or cancel their trip.

On 24 April 2020 Moore was awarded damages for “disappointment and distress” after the high court upheld his appeal for compensation.

According to Somerville Legal, who represented the claimants, Garling rejected a “last-ditch defence” by Scenic on Thursday, after the line argued it was unreasonable for passengers to rely upon Scenic’s expertise in providing river cruise services.

“This is an important victory confirming that group members are entitled to substantial compensation as a result of their treatment by Scenic,” Ben Hemsworth of Somerville Legal said.

“Many passengers used their life savings to experience a five-star luxury cruise of a lifetime.

“What they received from Scenic did not resemble what they paid for and the Court has ordered Scenic to pay compensation in recognition of what the group members had to endure.”

Hemsworth said the judgement will serve as a blueprint for the determination of the compensation to be paid to the remaining group members in this class action.

The class action against Scenic involves approximately 1,200 claimants and the Court’s judgment may see Scenic facing a damages bill of up to $28 million including interest.

In 2018, the NSW Court of Appeal confirmed that Scenic had breached its obligations, but overturned the award of damages for disappointment and distress.

However, Moore appealed to the High Court of Australia. In 2020, in a unanimous decision the High Court ruled that passengers were entitled to damages for disappointment and distress.

The proceedings returned to the Supreme Court of New South Wales for the determination of the damages to be received by group members.

A two-week hearing took place in March 2021 to determine the claims of 32 ‘sample’ group members as a means of establishing the principles for the determination of all remaining claims. Today’s judgment follows from that hearing.

Somerville Legal, alongside litigation funder Omni Bridgeway Ltd, is currently investigating the commencement of a further class action against Scenic as a result of similarly disrupted cruises that took place in 2018 .

Email the Travel Weekly team at [email protected]

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Scenic Luxury Cruises

Scenic Cruise Line Problems?

By sohoda , April 5, 2022 in Scenic Luxury Cruises

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Host Jazzbeau

Lots of information here, from the Scenic/Emerald River perspective:

4 weeks later...

ScenicLoginforLarry

On 4/5/2022 at 7:09 PM, sohoda said: I am not sure if anyone else is having problems with Scenic USA, but I am. Booked Antartica 1/2023 cruise in October 2021. Made initial deposit in October 2021; second (final payment pending internal flight charges) in January 2022. Received confirmation from Scenic that both payments had been made. Received email yesterday that January 2022 payment (three months ago?) had not been made. Called; Scenic having technical problems and not taking phone calls. Instructed to email - and did- but received response that it could take up to two weeks to respond. Understand they have had computer and covid issues, but not feeling good about situation. Does anyone have a better idea what is going on? Not feeling warm and comfy.

Yes we are having similar issues. Scenic overcharged me $8,000 over a month ago. Their mistake which they admitted. It took 4 weeks for them to correct their mistake.

I truly hope everything works out for you.

Scenic claims to be a 6 star experience but they need to back it up with their actions.

donnasworld

I am glad I am not the only one having problems with Scenic.

On April 22, 2022 I contacted them to cancel the cruise due to the change in the itinerary.

I have no interest in sailing with Scenic again. My next step will be to contact my credit card company although I am not sure if I have any recourse with them due to the time limitations.

I hope my experience with Scenic will be useful to those of you who might be considering them for future cruises.

2 weeks later...

floridababa

35 minutes ago, floridababa said: I am booked on scenic in August. I did take their free flights but cannot do transport because we are coming in 3 days ear!ier. I even asked can I meet back at airport or hotel they use and was told no. Zurich to Basel is expensive transport 😫

Not expensive by train, which is fast and reliable.

BTW, this thread is about Scenic's ocean yacht. Your comment seems to relate to Scenic river cruising, which is covered in lots of threads on the main River Cruising board .

commodoredave

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Reviews 2.9.

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Scenic Eclipse Below the Antarctic Circle

Travelled on Scenic Eclipse 1 to the Antarctic Circle in February 2024. The yacht is lovely and lives up to everything it claims. If you can, take a cabin known as a Spa Suite on deck 9. The space is generous and a bath-tub with a window is lovely. The staff overall were great, and we did observe officer level staff being entitled to dine in public areas. We would only suggest that they take use this privilege to say hello to guests. In particular we would like to acknowledge Raj at the front desk. He is a star! Amy and Joe did a wonderful job of keeping us entertained. Food venues are many and never appeared empty. Fellow passengers made great use of them. The expedition team is terrific and kept us all safe and well informed. Please consider your own level of mobility as the excursions can involve some choppy waters, wet landings over rocks and challenging hikes. Overall, we really enjoyed our trip and will consider Scenic again…it is a small yacht, under direct ownership, that is not yet part of a major cruise company. That is something that helps make it special.

Date of experience : 10 February 2024

The most amazing Mekong experience

My husband and I went onboard Scenic Spirit on the Mekong in November 2023 for a week to celebrate our honeymoon in style. We had the most amazing experience. From the cultural ports of call to the fantastic food and drink onboard, the whole cruise from start to finish was superb. I could talk about the wonderful crew onboard for hours. Timea our Hotel Director was phenomenal, you can see that she cares and looks after her crew onboard as it's like a floating family. They go above and beyond and I honestly can't speak any higher of the ship. We had the best time and would go back in a heartbeat just to see the beautiful ship and its crew. Highly recommend this cruise to anyone wanting to go to Vietnam and Cambodia.

Date of experience : 21 November 2023

Scenic Eclipse II

In September 2023, I arranged a trip on board Scenic Eclipse II from Dublin to Plymouth, my first time on a 6-Star Ultra All-Inclusive Yacht. Firstly, the range of dining options on board meant we were spoilt for choice, with a range of different cuisines. My favourite was Chefs Table, the staff were fantastic and the food was delicious to say the least. The ship itself was very spacious, we never had to wait more than a few minutes at the bar in the lounge to be served or whilst waiting to be seated at a dining venue. The staff throughout could not do enough for you. The entertainment on board was brilliant but small, from shows in the impressive theatre to a talented singer in the lounge after our evening meal. I would like to shoutout to the discovery team on board who we had interesting chats with during our cruise. They were a delight to be amongst. My favourite thing about this ship is the suites. We were in a Grand Deluxe Verandah. The space within the suite was impeccable and very well designed. From a TV that turns at ease from the wall, to the comfiest pillows at sea. The en-suite shower room was spacious too, however the towels were a tad small. Overall, fantastic experience on board and I cannot wait to book my next for 2025.

Date of experience : 26 September 2023

Wonderful experiences with Scenic

I have done several river cruises previously with Scenic which introduced me to not wanting for ANYTHING on holiday, and in 2023 decided to take the plunge and book Scenic Eclipse through South America - what can I say WOW this company truly know how to pull out all of the stops and make you feel special. The suites on both river and Scenic Eclipse 2 are pure luxury - wonderful amenities and amazingly every single suite has the services of a butler. I have had too many to name on river but Minty on Scenic Eclipse II was just perfect - discreet, conscientious and a joy to have around. The crew on board all ships I have travelled on are simply wonderful - I cannot fault a single thing. There's also a great choice of included excursions and the facilities on board are second to none - I particularly enjoyed the choice of dining options, the Peleton bike on Scenic Eclipse 2 and the fact that literally EVERYTHING is included - meals, dining all drinks and excursions. Everyone deserves a Scenic cruise at least once!

Date of experience : 07 November 2023

Scenic river cruise experience …

We booked a scenic all inclusive cruise down the Rhine in October 2023 we sailed out of Amsterdam and we noticed that the engine didn’t seem to be performing as it should at 5am the boat stopped and in the morning we were informed that the gearbox needed repairing . We then spent 3 days/ 2 nights in a hotel and had long coach journeys to cover the itinerary . For 3 days we had a coach holiday with poor food and only one drink in the hotel. Scenic response to my complaint was: Dear Mr Weaver I am sorry you are disappointed with our River Cruise Compensation offer. As I am sure you can appreciate, the situation was beyond our control and our aim was to keep disruption to an absolute minimum for you, whilst ensuring the excursions go ahead as planned, albeit from a different port with a longer travel time. The impact of high and low waters has on river cruising has been an issue since river cruising began, however, due to global warming and ice melting on the mountains, it is getting worse. During the summer months the rivers can sometimes drop below an acceptable level to sail on and in the winter with heavy rainfall and the rivers high, this stops the ships from sailing under the numerous bridges along the rivers. How can the height of the river cause a gearbox failure. Scenic then realised that they had sent out the wrong email so much for the promised detail investigation They offered compensation of £440 each for a holiday that cost £5000 each. I have complained to ABTA but to no avail The holiday was ok but not worth the money and I am disappointed with the treatment I have received to my complaint.

Date of experience : 09 October 2023

Highlights of Normandy and Seine

My Daughter asked to Visit Paris for her 18th Birthday (She was doing her A levels when it was her birthday so we went in July), After weighing up the options Looking at Cost of flights, Accommodation, Meals, things to do etc we decided a river Cruises was our best option. We flew In/Out Paris and the ship sailed to Honfleur and Back to Paris. Direct flights from Manchester were included with Air France. Flight was delayed and we felt we were waiting for our bags for an age in Charles De Gaulle. However once we made it through Customs we came through into the Arrivals hall and there was a Scenic Representative waiting for us. She took our bags and led us to our transfer vehicle. She offered us water and asked us what kind of station we would like to listen to, Told us our approx journey duration and asked us if we were in a talkative mood or would prefer to not chat. She informed us that as our flight was delayed we were due to be sharing the transfer but that they were further delayed so instead of us waiting longer she said she would take us to the ship now and another transfer would be arranged for the others. We were in a chatty mood and she told us a few details about things we were passing and even sang along with us to a few songs. Which made the journey so much more enjoyable than just looking out the window. On arrival to the ship (Scenic Gem), they check your passport and completed the check in process, they do take your photo for your ship pass, not the most flattering so do be aware. We were given a glass of champagne and then shown to our cabin and introduced to our butler. Our cases had already been delivered to our cabin and were on the beds. Our butler then explained how to use the TV, shower etc, gave us the number to reach him on should we need anything. We unpacked and made our way to the lounge for the Port talk. During the Port talk we were advised that there would be a safety drill the following morning whilst we are sailing, to allow for all guests to be onboard. She explained to us that we dock further down the river due to sailing restriction in Paris. Day tripping cruises have priority over river cruises so they sail part way up the Seine and then turn around and sail back out of Paris towards Honfleur. We had some amazing Scenic Freechoice experiences, Mine and My daughters personal highlights were the D Day Landing sites. Not being a history buff myself i was amazed by how much effort went into the D Day landings and was a truly reflective experience. Another highlight was celebrating Bastille Day in Honfleur, The Captain was able to navigate us into a great position to view the fireworks and was lovely to see so many locals and visitors on the riverside watching them unfold too. I did celebrate my birthday whilst onboard and was lucky enough to be invited to L'Amour Restaurant that evening to enjoy my birthday and they even brought me cake and sang to me. My daughter got to see the Eiffel Tower twinkle at night (on the hour every hour for 2 mins btw after it goes dark) when we cruised back into Paris at the end of the cruise, But we made some very special memories and met some amazing people along the way. The crew onboard and the guests definitely made the cruise even more special. We are looking forward to the next one, Possibly on the Scenic Eclipse,

Date of experience : 11 July 2023

A tale of 2 Scenics

A tale of 2 Scenics. Scenic Portugal Douro Cruise was fantastic, all the staff were amazing. Scenic UK totally useless with impossible communication and all made worse by their use of Addison Lee for transportation between home and airport.Outward journey car arrived 40 minutes late and then went to the wrong terminal. Return. The car hadn't turned up after waiting well over an hour from pick up time. Gave up in the end. Sort your UK operation out Scenic before you ruin the reputation of your Portuguese hosts.

Date of experience : 16 May 2022

FLIGHT LONG WAY ROUND

We are on a cruise round the Artic islands of Svalbard , Greenland and Iceland in 2023. Flight for our homeward journey from Reykjavik to Heathrow should take three hours and twenty minutes, As Scenic can’t get a direct flight we have to go via Frankfurt making our journey EIGHT HOURS , LEAVING REYKJAVIK 13.50 arriving HEATHROW 22.10 , just dreadful if we known no way would we have booked

Date of experience : 16 October 2022

Not to be Trusted

After a problematic Rhine cruise, Scenic offered compensation thro a third party they use to handle complaints. A partial refund was agreed and all went smoothly until until it came to Scenic actually making payment. Three months later they are still making excuses about non payment. Suspect they are trying to wear me down - unfortunately for them I about to recover through the small claims court. Its a shame they are so difficult to deal with.

Date of experience : 06 September 2022

Appalling company

Appalling company. Booked a trip to Aus/NZ in Feb 22 to travel in January 23. They Cancelled the trip due to low numbers and booked us on November 23 trip. This too was cancelled last week. Had monies from us and wasted 18months of my time. Now had to rebook using a different company at a premium. They refuse any sort of compensation just £500 voucher to use on a future holiday. As if.

Date of experience : 26 August 2023

Where's our refund, 8 weeks late?

We were offered a refund for a missed trip during our Cruise, which we thought was generous, however we are still waiting 8 weeks later and 8 weeks of emails chasing. It doesn't take 8 weeks for an electronic transfer, when they have confirmed all of our Bank details. Apparently they are receiving a lot of emails in Finance, causing a delay, but how can that be when there was only 160 people on the boat? Mostly couples, so 80 emails in 8 weeks? It is seriously reducing their chances of us re-booking with Scenic.

Date of experience : 05 October 2022

Barcelona to Rome cruise…first rate

We went on the Barcelona to Rome cruise on the new Eclipse 2 and it was all but faultless. Check in was almost a delight! We liked the light airy public areas, the great crew from serving staff to the guys on the tenders. The cabins were of high calibre but fairly standard in design. Food was great, we liked the Asian fusion the best and the "posh" Elements was over-hyped and the sommeliere over-bearing. The "entertainments" were not too great but the organisation of the excursions were very good. A most enjoyable experience.Would go again like a shot!

Date of experience : 06 June 2023

no communication, poor service, failed promises.

Patchy but well meaning on board experience, until the engine failed (on their second trip since lock downs) and bags packed and outside our 'luxury' ship cabin at 7am to be herded onto a coach with no idea or reassurance of where a hotel would be or at what comfort/standard. A long coach journey ahead, no info on where we would be put up, herded, refusal to answer questions. Hardly the 'luxury' experience we had booked and paid for. Promises that scenic would contact us within the week broken, e mails not answered. Scenic is among the most expensive river cruise companies, but what do we get for our money? Beware, as they are also Emerald another river cruise company.

Date of experience : 29 April 2022

Tried to pay final balance for cruise…

Tried to pay final balance for cruise with sister company Emerald Cruises and what a SHAMBLES.Tried 3 times with 35 minute wait 1st time,38 minute wait 2nd time and 3rd time a message stating 'we are currently experiencing technical difficulties please try again later' and then I was cut off.WHAT IS GOING ON WITH THIS COMPANY? TERRIBLE CUSTOMER SERVICE-I SHALL NEVER USE AGAIN. SUGGEST YOU AVOID LIKE THE PLAGUE

Date of experience : 14 February 2022

Noisy cabin

We were in a cabin (C235) which suffered from excessive noise and vibration during the night. On going to reception staff they said there were no free cabins and that nobody had ever complained about it before. Reading these reviews I see that that is not the case! Lies, lies, lies. Eventually, after 4 nights we were moved to a different cabin. The passenger opposite us spent 3 nights sleeping in the lounge before being moved. This is a five star company (well 5 star prices) which seems to have no regard for its customers.

Date of experience : 21 September 2022

Absolutely useless.

Scenic are absolutely useless. They are very good at selling you a holiday and taking your money but thereafter they just don’t care. Trying to contact them is hopeless and usually involves waiting up to an hour on the phone before speaking to anyone. I will never travel with them again and suggest you look elsewhere if you want a river cruise holiday.

Date of experience : 22 June 2022

Flights cancelled on way out to our …

Flights cancelled on way out to our jewels of the Danube and Rhine trip. The good points were generally the staff on board were good. Food very good. Main complaint is the customer service. Nothing was their fault, although we missed a full day of our cruise, plus all the orientation. We're told I was lying when I complained about some aspects! It's taken since we returned in June to get a response out of Scenic. And like others offers of vouchers off next trip only compensation. We can't afford to go with them, even if we wanted to. I would avoid unless you can guarantee all goes well with your trip. Don't expect help from Scenic if things go wrong.

Date of experience : 14 June 2023

Went on gems of danube river 1 star not 5 star

Went on gems of danube river cruise.home 6 days ago One and half days before start of cruise told by email water levels low so had a much longer journey to boat and 2nd day extra journey to do excursions in Nurumberg. Was kept waiting 3 hours at Munich Airport before our journey to the boat, without any proper explanation from scenic staff and rude when pressured. Only after phoning emergency uk number was travel resolved and eventually arrived at boat nearly in tears and nearly missing dinner. Two and half days moored overlooking dusty towpath out of a 7 day cruise. Once sailing things improved as food, cabin and staff good. Our journey home was awful. Delays, delays , long check in , racing to gates to catch flight from Paris then delays again,and heaven knows why but we had to fly to Paris then onwards to home airport in uk instead of a direct flight. Horrendous and stressful journey and then no cases when we arrived. This was not a 5 star holiday. No contact from scenic since arriving home , and no customer phone number or email on website to resolve complaints. We have been very let down by scenic.

Date of experience : 17 August 2023

3 years and still no refund

I've been awaiting a refund for three years. YEARS. We had a trip booked for May 2020, and of course that was cancelled due to covid in March 2020. We had already paid thousands of dollars toward our trip, and as of March 2023 we are STILL awaiting our reimbursement. I've tried at least a dozen times to get in touch with their customer service and am always tossed around from office to office, auto response to auto response. It has been such a headache. We had really been looking forward to our trip but will unfortunately never book with them again.

Date of experience : 16 March 2023

Absolutely fantastic

Absolutely fantastic, nothing whatsoever to complain about. Service and food exceptional, crew couldn't do enough for us. At first, price charged seemed a bit high, but you certainly get what you pay for and when we go river cruising again I, like a lot of passengers we met, will only use Scenic.

Date of experience : 12 April 2019

Are you ready for a Road Trip? Explore these eleven incredible cross-country road trip routes across the U.S.!

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The Great River Road

Appalachian Trail

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The Great Northern

The Oregon Trail

The Loneliest Road

Southern Pacific

Pacifica to Pescadero

Home / Pacific Coast / California / Central California / Pacifica to Pescadero

Pacifica, Montara, and Princeton

From the San Francisco city limits, Hwy-1 runs along the Pacific Ocean through the rural and almost totally undeveloped coastline of San Mateo County. The first eight miles or so are high-speed freeway, but after passing through the suburban communities of Daly City and Pacifica, the pace abruptly slows to a scenic cruise. Pacifica, which has a long pier, a popular surfing beach, a bowling alley, an ocean-view Taco Bell, and a handy Holiday Inn Express hotel, makes a good edge-of-town base for seeing the San Francisco area. South of Pacifica, two-lane Hwy-1 hugs the decomposing cliff tops of Devil’s Slide, where the terrifying old highway has been converted into a cycling and hiking path following completion of the current tunnel.

The first real place south of Pacifica is the ramshackle beach town of Montara , where the old but still functioning lighthouse has been partly converted into the HI Point Montara Lighthouse Hostel (650/728-7177).

South of Montara, Hwy-1 bends inland around the rugged shores of the Fitzgerald Marine Reserve (650/728-3584), a wonderful (but fragile) tide pool area filled with anemones and other delicate sea creatures. The tide pools are visible at low tide only; look, but don’t touch! Hwy-1 continues south past the Pillar Point Harbor at Princeton-by-the-Sea, where you can enjoy a different sort of sealife appreciation: the fresh fish ’n’ chips (plus nice wines and cold beers) at Barbara’s Fishtrap (650/728-7049, cash only).

Half Moon Bay

The first sizable coastal town south of San Francisco, Half Moon Bay (pop. 11,324) is 28 miles from the city but seems much more distant. A quiet farming community that’s slowly but surely changing into a Silicon Valley exurb, Half Moon Bay still has an all-American Main Street lined by hardware stores, cafés, bakeries, and the inevitable art galleries and B&Bs. The main event hereabouts is the annual Art & Pumpkin Festival, held mid-October, which celebrates the coming of Halloween with a competition to determine the world’s largest pumpkin—winning gourds weigh more than 1,500 pounds!

Until the construction of the $850-a-night beachfront Ritz-Carlton golf resort, the coastline of Half Moon Bay was almost completely undeveloped, but it’s still pretty nice and accessible, with a four-mile-long string of state park beaches at the foot of bluff-top vegetable farms and horse ranches. The town also retains its rural feel. But thanks to the presence of so many Silicon Valley billionaires just over the hills, it has significantly better restaurants. The best fish tacos (and great fish ’n’ chips) can be had at the Flying Fish Bar & Grill (211 San Mateo Rd., 650/712-1125), off Hwy-92 at the north end of Main Street. Excellent and not outrageously expensive Italian specialties are on the menu at Pasta Moon (315 Main St., 650/726-5125).

Pescadero and Pigeon Point Lighthouse

The 49 miles of coastline between Half Moon Bay and Santa Cruz are one of the great surprises of the California coast: The virtually unspoiled miles offer rocky tide pools and driftwood-strewn beaches beneath sculpted bluffs topped by rolling green fields of brussels sprout, artichokes, and U-pick berry patches. Access to the water is not always easy, and while surfers seem to park along Hwy-1 and walk across the fields to wherever the waves are breaking, for visitors it’s best to aim for one of the half-dozen state parks, like San Gregorio, Pomponio, Bean Hollow, or Año Nuevo.

The biggest town hereabouts, Pescadero (pop. 643) is a mile or so inland from Hwy-1 and well worth the short detour for a chance to sample the fresh fish, great pies, and other home-cooked treats at Duarte’s Tavern (202 Stage Rd., 650/879-0464, daily breakfast, lunch, and dinner), at the south end of the block-long downtown.

Less than 10 miles south of Pescadero, the photogenic beacon of Pigeon Point Light Station has appeared in innumerable TV and print commercials. The graceful brick tower is closed, but the grounds are open for tours (by reservation 650/879-2120), and the adjacent lighthouse quarters function as the popular HI Pigeon Point Lighthouse Hostel (650/879-0633), which has dorms beds, family-friendly private rooms, and a hot tub perched above the crashing surf.

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See San Francisco at its finest while the varied colors of the sunset accent your evening cruise on the Adventure Cat. Circle Alcatraz Island, coast directly

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As San Francisco's iconic skyline begins to glow in the light of the setting sun, board a luxurious cruise boat for up-close views of coastal California's

2- Hour San Francisco Bay Sunset Sailing Cruise with Drinks

Experience the stunning beauty of the San Francisco Bay at sunset on this unforgettable evening sailing excursion. As you marvel at landmarks like downtown

Helicopter Tour & Sunset Dinner Cruise

Combine an exhilarating helicopter tour of the city with a scenic cruise on San Francisco Bay. For 20 minutes enjoy spectacular views of sites including the

America's Cup Sunset Sail on San Francisco Bay

Welcome aboard for a thrilling 2.5 hour sailing adventure culminating with sunset over San Francisco Bay. We will sail aboard USA 76, an International

Weekend Sunset Sail on San Francisco Bay

Join the captain and crew of the traditional Schooner Freda B for an unforgettable sunset sail on San Francisco Bay! Step aboard in Sausalito and see the

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Swimsuit? Check. Surfboard? Check. Hiking boots? Check check. Perched above rust-colored sea cliffs on California’s coastline, this little city’s crescent-shaped beach is a weekender’s wonderland.

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COMMENTS

Scenic Agrees to Pay $26 Million in Class Action
The Scenic Group also agreed to pay an additional $3 million AUD towards the legal costs incurred by the plaintiffs. Operating under two different brands, the Scenic Group sails a fleet of over 25 cruise ships. In addition to river cruising, the company launched ocean cruise operations in 2019, with the Scenic Eclipse.
Scenic Cruise Line Problems?
September 5, 2009. #1. Posted April 5. I am not sure if anyone else is having problems with Scenic USA, but I am. Booked Antartica 1/2023 cruise in October 2021. Made initial deposit in October 2021; second (final payment pending internal flight charges) in January 2022. Received confirmation from Scenic that both payments had been made.
Scenic forced to pay $26 million in settlement
Jun 8 2023. 0. A decade-long court case between Scenic Luxury Cruises & Tours has ended in a $26 million settlement, with the line paying $23 million in damages to 1200 passengers and $3 million in their legal costs. Scenic Group said in a statement that while it was disappointed with the final judgment, the outcome is "in line with our ...
Scenic Group pays millions to settle class action
Scenic Group has agreed to pay $26 million AUD (about $18 million USD) to 1,200 cruise passengers to settle a class action. The company will pay approximately $23 million AUD in damages to the ...
Australian Glen Moroney, of Scenic Luxury Cruises and Tours, dropped
Scenic Luxury Cruises and Tours founder and owner Glen Moroney. With 22 river ships, two discovery yachts and two super yachts (for a total of 26 vessels across his Scenic and Emerald brands), you ...
Scenic to pay $23m in damages following decade-long class action
After almost 10 years of litigation, cruise operator Scenic will pay $23 million in damages to 1,200 group members after they were promised a European river cruise but were made to travel on "second-rate" bus tours instead. Scenic Group has been ordered to pay $26 million in compensation and costs as a class action relating to the ...
Scenic Luxury Cruises & Tours to pay $26m in court settlement dating
The supreme court of NSW has made its ruling in a ten-year class action against Scenic Luxury Cruises and Tours who will pay a settlement of $23 million in damages to 1,20 passengers. Scenic will ...
Scenic to "appeal court decision" over class action payout
Scenic could be forced to pay up to $16 million in damages and fares to customers in a massive class action case. More than 1200 travellers booked on luxury Scenic cruises were served up a very ...
Scenic to pay A$26m in New South Wales class action settlement
Helen Hutcheon | Jun 08, 2023. The settlement in a class action against Scenic Luxury Cruises & Tours led by North Sydney law firm Somerville Legal has the company paying A$23m in damages to 1,200 passengers. Scenic is also to pay A$3m towards the legal costs of the plaintiffs who claimed distress and disappointment damages.
Scenic Tours Left With $10 Million Damages Award After Substantially
The Court of Appeal found against Scenic's submission that Justice Garling erred in rejecting its defence to allegations that it had breached consumer guarantees, and therefore had wrongly awarded damages for the reduction in value of the cruises, as well as for distress and disappointment. Specifically, the Court of Appeal rejected Scenic ...
High Court uncaps damages for disappointment and distress in cruise
Introduction. The High Court's decision in the class action of Moore v Scenic Tours Pty Ltd 1 has significant implications for businesses that provide services aimed at enjoyment, relaxation, pleasure and entertainment.. These include services provided by travel agents, hotels, cruise ship operators, airlines, event and wedding planners, spa-operators and businesses offering other travel and ...
What happened to my refund from Scenic River Cruises?
Scenic River Cruises canceled the cruise in early May of 2020 and I assumed we would get a refund. We received an option via email for a cruise credit or refund from Member Travel Privileges, our travel agency. We have this email. In a follow-up email, our travel agent advised us we would receive a refund of $13,338 for the cruise and an ...
The Scenic Group Suspends All Cruises and Land Tours Through August 31
The Scenic Group announced on Wednesday the suspension of all river and ocean cruises, as well as land tour operations on its Scenic Luxury Cruises & Tours, Emerald Cruises and Evergreen Cruises ...
Why your favorite cruise line probably isn't going out of business
Norwegian Cruise Line Holdings is the parent company of Norwegian Cruise Line, Regent Seven Seas Cruises and Oceania Cruises. Add in Carnival Corporation's nine brands, and that makes for 16 of the world's biggest cruise lines that are in a reasonably solid financial position for now.
Supreme Court awards cruise passengers up to $20k each following Scenic
Passengers who booked on Scenic's ill-fated 2013 European river cruises have been awarded up to $20,635 each in damages, according to court documents published on Thursday.
Scenic Group restructuring sees senior leadership team enriched
Claudius Docekal, as earlier reported, and Bert Goebel joined the Scenic Group, with Elisabeth Sadler, Capt. James Griffiths and Sepp Dendl promoted internally. Docekal's appointment to the global senior leadership team as VP product - ocean is part of a larger restructuring to support the business's growth plans.
Security breach shuts down Scenic Group's online reservations
The Scenic Azure river ship in Portugal. Photo Credit: Scenic Group. Scenic Group has temporarily shut down its online reservation system and websites after a security breach, leaving travel ...
Scenic Cruise Line Problems?
I am not sure if anyone else is having problems with Scenic USA, but I am. Booked Antartica 1/2023 cruise in October 2021. Made initial deposit in October 2021; second (final payment pending internal flight charges) in January 2022. ... The front office and financial handling of their cruises is BELOW any kind of scale.
Read Customer Service Reviews of scenic.co.uk
A tale of 2 Scenics. Scenic Portugal Douro Cruise was fantastic, all the staff were amazing. Scenic UK totally useless with impossible communication and all made worse by their use of Addison Lee for transportation between home and airport.Outward journey car arrived 40 minutes late and then went to the wrong terminal. Return.
Pacifica, Half Moon Bay, and Pescadero on Highway 1
The biggest town hereabouts, Pescadero (pop. 643) is a mile or so inland from Hwy-1 and well worth the short detour for a chance to sample the fresh fish, great pies, and other home-cooked treats at Duarte's Tavern (202 Stage Rd., 650/879-0464, daily breakfast, lunch, and dinner), at the south end of the block-long downtown.
Through the Redwoods
Stretch your legs along the North Ridge Trail which traverses the fern-lined slopes of the Santa Cruz Mountains before dipping into the lush, creek-filled redwood groves of Purisima Creek Canyon. Nearby, the 2,817-acre El Corte de Madera Creek Preserve is a mountain bike mecca with thrilling multi-use trails that snake through lichen-shrouded ...
432 W Beach Ave, HALF MOON BAY, CA 94019
A leisurely cruise will whisk you to the historic downtown of Half Moon Bay, home of the renowned annual Pumpkin Festival. With an enviable proximity to sun-kissed beaches, bustling restaurants, and scenic hiking and biking trails, you won't overlook the easy commute to jobs and the cultural tapestry that is the greater San Francisco Bay Area.
Sunset Cruises in Half Moon Bay
We will sail aboard USA 76, an International. $180. per adult. By SF Bay Adventures. Join the captain and crew of the traditional Schooner Freda B for an unforgettable sunset sail on San Francisco Bay! Step aboard in Sausalito and see the. Find the BEST Sunset Cruises tickets and tours recommended by travelers in Half Moon Bay on Travelocity.

Scenic Agrees to Pay $26 Million in Class Action

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Scenic welcomes end to long-running court case and pledges investment in river cruising

The settlement means an average of $19,166 per passenger to those who booked cruises during a period of adverse weather events that lead to high river levels and flooding. The weather meant river cruise ships could not safely sail on the Rhine and Danube.

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Scenic Cruise Line Problems?