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We offer a wide selection of guides and maps of Krakow and Małopolska. With them, you can easily plan each trip and explore our region! We also sell souvenirs. Magnets, postcards or more useful objects such as mugs, bookmarks and jewellery will help you bring back memories of your visit to Krakow. Feel free to see what is on offer in our centres.

Fans of museums, this is something for you! With a Tourist Card you can visit more than 40 museums in Krakow and use city transport. You can customise the card and decide whether you will visit museums for one, two or three days. All card options can be bought from us.

With our partner  KrakowBooking.com  we will help you discover the secrets of Krakow and Małopolska. You can book tours in our centres and visit the city in any way you like: on foot with a guide, a ride in a Melex while listening to a recording or on foot with an audio guide, at your own pace. We will also help you book tours to other places in the region, for example, the Salt Mine in Wieliczka, Salt Mine in Bochnia, Zakopane, Wadowice and the Auschwitz-Birkenau Memorial Site and Museum.

In the centres you can book a private transfer to any place in Poland, for example, to the airports in Krakow or Katowice, to Zakopane or Warsaw. Learn more in the centres!

Let’s explore the cultural face of Krakow together. Concerts, festivals, performances, happenings… We keep an ear close to the ground, know what goes on in the city and are happy to share our knowledge. You can buy/collect tickets/free passes to selected events in the centres.

Pick up a free map of Krakow in one of our centres to help you explore the city. We have created that map on the basis of many years of experience and conversations we had with you, the visitors. We hope that you will like it!

We co-create the Małopolska Tourist Information System (MSIT) with almost thirty tourist information centres from the voivodeship. Local tourist information centres in all parts of the region provide information on tourist attractions in the vicinity and distribute complimentary promotional publications on Małopolska in various language versions. You can also get them in InfoKrakow centres.

As part of the MSIT project, tourist signposting including information boards at attractions and road signposting of routes is in place to make it easier to get around Małopolska and discover its most beautiful areas.

MSIT also has a regional tourist portal  visitmalopolska.pl/en_GB , the source of reliable and current tourist information about Małopolska. Visitmalopolska.pl combines local portals of project partners and existing websites on Małopolska addressed to tourists.

We like to spend our time actively and want to make it easier for others; this is why we have joined the Cyclist-Friendly Places programme. One of our centres (in 7, Os. Zgody) have obtained the certificate and can boast the title of Cyclist-Friendly Place. What does it mean for you? In this centre, cyclists can get access to basic repair tools, directions to the nearest bike repair services, and can receive complimentary materials and maps of cycling routes in our region. In addition, places to park your bikes can be found next to the centre.

For more info about MPR and cycling routes in Małopolska, visit  narowery.visitmalopolska.pl/en_GB

We have two FB profiles:  Zgody 7 – the place of meetings  and  InfoKraków – City Information Network in Krakow . We make sure to provide you with interesting content to read in themed series, while also updating profiles with posts on the most important tourist and cultural events.

Current publications as part of themed series:

– MuzNews – InfoPrzegląd Muzealny (Museum Information and Review),

– MuzNews – Let’s have a peek at an exhibition,

– (W)koło Info,

– Peruński Kraków. About Slavic prehistory of Krak’s city,

– Szlak by to!,

– Kraków, camera, action! Or a few words on film in Krakow,

– Krakow Soundtrack,

– Between the covers. How writers write about Krakow.

Feel free to visit our profiles!

See where to find us

See our current facebook series.

• Help Desk & Booking
• [email protected]
• +48 570 599 599
• +48 570 792 792
• Mon to Sun 7:00 - 22:00 CET

• Auschwitz Tours from Krakow
• Krakow Salt Mine Tours
• Auschwitz Birkenau & Salt Mine Day tour
• Auschwitz & Schindlers Factory Day tour
• Salt Mine & Schindlers Factory Day tour
• Krakow Walking Tour
• Krakow sightseeing by electric golf cart
• Vistula River Cruise
• Zakopane Tours
• Schindler’s Factory Tour
• Krakow airport transfer
• Katowice Airport transfers
• Krakow airport to zakopane
• All Transfers
• All transfers
• Business Services
• Tailor Made
• Early booking deals
• Client’s feedback

Krakow Tourist Information

Ready for an amazing experience in Krakow? The best city in the world welcomes you with millions of incredibl e attractions . How to choose the best? – Ask locals! Krakow tourist information centres around the city will simplify your plans and experience. Make the most of your visit in Krakow and plan your perfect trip with the help from experts! 

Krakow tourist information points in the city centre 

Check exact locations if Krakow information points in the city. All of them offer wide range of tourist services.

Szpitalna 25

• Working hours: 9:00 am – 7:00 pm

Wyspianski Pavilion

• Working hours: 9:00 am – 5:00 pm

Cloth Halls

You’ll find out more Krakow tourist information points here:

• Zgody 7 , 10:00 am – 7:00 pm
• Marii Konopnickiej (ICE)
• Józefa 7 , 9:00 am – 5:00 pm
• Krakow Airport , 9:00 – 4:00 pm

Krakow free maps 

Make your walk much easier with a free map from any Krakow tourist information point. They are very comprehensive including the most important Krakow attractions and places to visit. Krakow free maps will give you many useful tips about the easiest way to mark your trail.

Krakow useful tips

Once you have a walk around Krakow Old Town,  you’ll never want to leave the city. However, if you want to enjoy even more, it’s good to know Krakow tips from locals . Make your everyday life in Krakow as much convenient as possible! In Krakow tourist centres you’ll find recommendations and tips concerning:

• Where to sleep – find out where are the best hotels, cheapest hostels and apartments in best localisation for you.
• Where to eat – hungry for Krakow experience? Krakow tourist information centres offers dozens of discounts to the best local restaurants and bars.
• Where to shop – how about shopping spree? Find out about Krakow prices and localisations of the best shopping malls around the city.

Discover the best Krakow tours

Krakow tourist information points will help you to book best Krakow tours. As there are plenty amazing tours to choose from, it’s good to get a comprehensive information about each place.

Experts in info points are always happy to help and answer any question about Krakow tours

You’ll familiarize with daily organized Krakow walking Tours and decide which districts in the city you would like to see the most. You’ll also check what are the prices and features of most popular Krakow tours such as:

• Schindler’s Factory tour 
• Auschwitz tour from Krakow 
• Wieliczka Salt Mine Tours from Krakow

Most important Krakow events

What’s more, you’ll find out about best upcoming events in the city and buy tickets at each Krakow tourist information point. Be up to date and don’t miss the most important events including concerts, festivals, fairs parties, city activities and many more.

Buy best Krakow souvenirs and guides

Krakow tourist information points are also best places to buy finest Krakow souvenirs. Choose anything you like – fridge magnets, bookmarks, notebooks, jewelry, postcards, T-shirts, mugs and many many more. You’ll find there a lot of stuff with most characteristic Krakow symbols !

Additionally, in Krakow tourist centres you’ll buy comprehensive Krakow guides with precise maps.

There are also guides from different Polish cities and areas including mountains, lakes and cycling trails. How about a guide through Krakow or Jewish legends?

It would  be a great pity if you didn’t make the most of your Krakow holidays. Don’t miss its best features and enjoy as much as it’s possible!

20 things to know before visiting Kraków

Aug 14, 2022 • 10 min read

Horse-drawn carriages line up in the Main Market Square in Old Town © espiegle / Getty Images / iStockphoto

The only major city that wasn’t reduced to rubble during WWII, Kraków is Poland ’s most charming urban destination. 

The millennia-old seat of kings, it’s home to a fairytale castle steeped in legends of dragons, a Unesco-listed, picture-perfect, church spire- and monument-studded Old Town that’s a match for any European city, as well as one of Europe’s oldest universities that fuels a frenetic nightlife scene. Its popularity requires some advance planning, and while Cracovians are generally easygoing when it comes to dress code and speaking to strangers, there are some notable exceptions to the former. 

It’s worth remembering that despite outward similarities with liberal Western European cities, Kraków is very, very Polish. Religion is central to many people’s lives, old mindsets die hard (especially if you’re a member of the LGBTIQ+ community), and weird laws and numerous scams may trip the unwary. Luckily, we’re here to help you navigate your way past any potential pitfalls.     

Pack for the right season and for all occasions

Kraków has a continental climate, so your packing list will vary considerably, depending on the time of year you travel. Winters are cold and snowy, often with piercing, icy winds, while summers can be scorching. Most of the time, layers are key, except during the warmest months, when all you’ll want is lightweight, breathable summer wear. A warm, waterproof coat, hat and gloves are a must for autumn and winter. Bring an umbrella or a rain jacket for year-round downpours. Kraków is mostly informal, but consider bringing a dressy outfit or two if you intend to hit the clubbing scene.

Stay in the best neighborhoods for sightseeing

For a city of its size, Kraków is surprisingly compact, so it’s easy enough to flit between its neighborhoods, either on foot or using public transport. Still, most visitors – especially first-timers – tend to base themselves in one of three prominent, attraction-heavy neighborhoods.

The most popular is the medieval Old Town in central Kraków, with its wealth of must-see sights, legendary cellar bars and cobbled lanes. Others choose adjacent Kazimierz, the artistic bohemian ‘hood that was a center of Jewish culture before the war and is now enjoying a revival. Alternatively, head south of the river to Podgórze, the up-and-coming former Jewish ghetto where Steven Spielberg shot much of Schindler’s List .

Book tickets for popular attractions in advance

Few of Kraków’s museums and attractions require advance bookings, but the must-see sights do, so if you have your heart set on visiting any of the following, make arrangements online ahead of time. Exhibitions inside Wawel Royal Castle book up weeks in advance in summer, as do group tours of Auschwitz (though solo travelers may wander around without joining a guided tour). Entry to Rynek Underground and Schindler’s Factory is via timed slot, so buy your ticket a few days before your visit.

Pack your ISIC card and consider getting a Kraków Card

Numerous Kraków attractions offer discounts to bearers of ISIC and other associated cards. If you’re planning on frenetic bouts of sightseeing and heavy use of public transport, it’s worth getting a Kraków Card (1, 2 or 3 days) that gives you free entry to 39 museums, free use of public transport and more. If you favor a more relaxed stay, skip the Kraków Card.

Make reservations for Kraków’s best restaurants ahead of time

Kraków’s dining scene is Poland’s most diverse, and while walk-ins are acceptable for most restaurants, book ahead – particularly if traveling during the busy summer season – if you plan to dine out at any of the following, to name a few: Restauracja Wierzynek (14th-century royal restaurant), Morskie Oko (updated take on regional cuisine), Szara Gęś w Kuchni Restaurant (upscale Polish fare served in a Gothic dining room), Trzy Gęsi Restaurant (fine dining; goose a speciality), Cyrano de Bergerac (atmospheric brick cellar serving fine French fare) or Pod Nosem (Michelin-star, memorable Polish dishes).  

Acquire some zloty in advance

Even though Poland is part of the EU, it retains its own currency – the Polish Zloty (zł). Kraków is largely cashless, and you can use your credit or debit card pretty much anywhere; if paying by card, always pay in zloty rather than your home currency to avoid being hit with conversion charges and a crappy exchange rate. Exceptions to cashless transactions include newsagents, public toilets, small shops and outdoor vendors, so it’s wise to have some zloty on you for those occasions. Many of these exceptions will refuse to break a large note for you, so hang on to your loose change.

Have some loose change ready for public toilets

If you find yourself mystified by the symbols on the doors in Kraków’s public toilets, it's a triangle for men and a circle for women. Bear in mind that many public facilities – even in bars and restaurants where you’re part of the clientele – often charge a nominal fee for use, so have some loose change ready. 

Have a puff (or don’t) in smoking areas of Kraków’s many cafes

While smoking in public places in Kraków is illegal, those who enjoy a puff will be thrilled to know that many cafes, bars and restaurants have retained designated indoor smoking spaces, sealed off from the rest of the establishment. While this amounts to cancer-inducing, smoke-filled broom cupboards in many cases, some establishments have opted to allocate a tiny space to non-smokers, giving the vaping and smoking clientele the lion’s share of the place. Such smoker-friendly establishments include Eszeweria, Klub Re and Jama Michalika .  

Tip at least 10% in restaurants

It’s customary to tip servers and bar staff in Kraków. Locals will tip around 10% of the bill if eating out, or round up the bill at the very least. Paying 1zl tip per drink in bars is standard and a good idea if the bar is busy and you’d like to be served promptly.

Dress up for nightclubs

With a population of 200,000 students, Kraków is rumored to have more bars than people, and while anything goes in most places dress code-wise, Old Town’s nightclubs are a bit fussier. Check ahead whether that means no trainers, or whether you’re expected to go full suit and tie or dress, and be aware that some places exercise ‘face control’, meaning that they turn you away if you’re deemed insufficiently attractive. It’s no use arguing with the bouncers; in fact, it’s best not even to make eye contact with them.

Strike up conversations with locals

Unlike cities such as London and New York, where striking up conversations with strangers is a massive faux pas, especially on public transport, Cracovians are a polite and approachable bunch who genuinely enjoy talking to foreigners and are happy to give directions if you’re lost. While English is not widely spoken among older generations, many students and hospitality staff speak excellent English.

Remember that Kraków’s churches are not museums

The majority of Poles (over 75%) are Catholic. Very Catholic. If your experience of the Christian faith involves attending church twice a year (if that), Polish enthusiasm for Catholicism may come as a surprise. There is more to Polish Catholicism than the solemn, opulent processions commemorating holy relics and saints, some of which you may be lucky to witness.

For many, Catholicism has long been a source of national and social unity and provided solace during Communist times, when religious practices were driven underground. So if you visit one of  Kraków’s many churches , remember that they are revered places of worship and treat them with the utmost respect.

Avoid inadvertently breaking the law

Be mindful of not breaking laws that may not exist in your home country. Dressing up and partying hard is fine, but if you’re foolish enough to appear hammered or make a public nuisance of yourself in front of the local police, expect a 500zl fine, a strip search and an overnight stay in the drunk tank on ul Rozrywka with fellow disheveled vagrants. Riding public transport without a valid ticket and jaywalking (crossing against the light or not on a pedestrian crossing) will also earn you an on-the-spot fine of 100zl.  

Be aware of local attitudes towards the LGBTIQ+ community

Poland is a hardcore Catholic country, with anti-LGBTIQ+ sentiment rife among a sizable chunk of the population. While it’s difficult to describe it as explicitly LGBTIQ-friendly, Kraków is the most liberal of Poland’s cities; in 2022, Kraków’s annual Pride parade celebrated its 18 th anniversary.

Attitudes towards the LGBTIQ+ community in Kraków are slowly improving. However, public displays of affection (with the socially acceptable exception of hand-holding between young women) are likely to attract jeers and sometimes outright violence – particularly on the high nightlife streets of Floriańska and Szewska on the weekends. That said, numerous nightlife venues in Kraków are either LGBTIQ-tolerant ( Movida , Kraina Szeptów , Lastriko ) or outright LGBTIQ-friendly ( Szpitalna 1 , Spolem Deluxe ).

Do drink the tap water…maybe

Kraków’s tap water is officially deemed safe to drink, and many locals do, while others avoid it because the quality may be affected by the antique plumbing in many of the older buildings. So if gastric Russian roulette is not your thing, you may wish to drink bottled water or at least purify the tap water first. Speaking of water: it’s not complimentary in Kraków’s restaurants and usually comes in tiny glasses unless you order a large bottle of gazowana (carbonated water) and niegazowana (still water).

Dial the foreigner-friendly lines in case of emergency

While Kraków generally has a low crime rate compared to many Western European cities, visitors need to watch out for pickpockets on public transport and other busy public places and be aware of various scams. Besides the standard emergency number (112 for ambulance, police or fire department), Kraków has separate lines for English and German-speaking foreigners in distress wishing to report a scam or stolen property:  +48 608 599 999 or +48 22 278 77 77, reachable by mobile phone or landline.

Use a private clinic in the case of a medical emergency

If you have a medical emergency, call a private clinic (a list is available from your country’s embassy) rather than deal with the hassle and long queues in one of Kraków’s hospitals.

Avoid bar scams

Given Kraków’s general popularity with foreign visitors, particularly with stag and hen parties from abroad, it’s little wonder that numerous scams exist to take advantage of the inebriated and unwary. In Old Town, avoid promoters outside ‘gentlemen’s clubs’ (often disguised as whisky bars) who try to lure men in with promises of discounted drinks. Once inside, you’ll be told when paying by card that the payment didn’t go through when they are, in fact, charging you multiple times.  Some travelers have reported having their drinks spiked to make them more intoxicated and easier to take advantage of.

If you’re a foreign man, be wary of attractive women taking a massive interest in you and convincing you to take them to a bar (where, unbeknown to you, they are employed) and buy them a drink, whereby you’ll be charged stratospheric prices for the drinks and intimidated by thuggish bouncers into paying up. Also, be aware that when you order drinks in bars and clubs, it’s important to specify your preferred brand of alcohol; otherwise, the bar staff will automatically reach for the most expensive top-shelf brands, as they make a commission on the drinks they sell. There’s no shame in asking for the cheapest option on the menu.

Dodge dodgy currency exchanges

You can change currency into zloty anywhere with a ‘Kantor’ sign, but beware of dodgy 24-hour currency exchanges offering 0% commission on the exchange because the exchange rate is terrible. Instead, go to the reliable currency exchanges on the top floor of the Galeria Krakówska (above Kraków’s main train station) or the one at ul. Karmelicka 1. Equally, beware of some ATMs around Kraków that offer terrible exchange rates and charge high withdrawal fees.

Steer clear of unlicensed taxis

Unlicensed taxis that end up charging you whatever price they see fit are the scourge of many visitors to Kraków. Luckily, they are easy enough to avoid by booking a fully licensed taxi such as Radio Taxi, Mega Taxi or Eko Taxi, or else opting for Bolt or Uber (though, unlike licensed taxis, they may not drive within Old Town).  

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Tours of Krakow

Walking tour in krakow old town & the jewish quarter, auschwitz tours & birkenau museum, an emotional guided journey through history, krakow salt mine tours, explore the underground world of wieliczka salt mine, energylandia amuesment park, the largest amusement park in poland, krakow airport transfers, frequent and convenient transport services, auschwitz-birkenau museum tour from krakow.

Visit the Auschwitz Museum, the site of the largest Third Reich concentration camp. Learn how the complex functioned and see the barracks where prisoners were kept.

• Tag History Tours , Must See
• Hour Glass 8 hrs

Get to know our comfortable shared transfer service between KRK Balice Airport and Krakow. Our shuttle offers frequent and convenient transportation from and to KRK Balice Airport throughout the day! All at a very attractive price!

• Tag Transfers

Our Most Popular Tours

• Tag Entertainment Tours , Must See
• Hour Glass 5 hrs

Wieliczka Salt Mine Tour

Full of unique beauty and active continuously since the Middle Ages, this Krakow salt mine tour showcases the most amazing works of art in this vast underground world.

• Tag History Tours
• Hour Glass 1,5 hrs

Schindler’s Factory Guided Tour

The museum housed in the authentic Enamel Factory of Oskar Schindler shows the wartime events that took place in the city and the tragic fate of its inhabitants.

• Most Popular
• Tag Entertainment Tours , Popular Tours

Energylandia Amusement Park Tickets & Bus Transfer

Energylandia is the largest amusement park in Krakow, Poland with several zones where you can find a lot of attractions for different age groups. Only here you can ride the largest roller coaster in Europe!

• Tag Must See
• Hour Glass 3 hrs

Krakow Vodka Factory Museum Guided Experience with Tasting

Learn about the history of one of Poland’s most popular spirits. Why has it become so iconic and what role has it played in the past? Do stereotypes coincide with what is the truth?

• Tag Nature & Mountains Tours , Popular Tours
• Hour Glass 9 - 11 hrs

Tour Zakopane, the Winter Capital of Poland!

During the tour, you will learn the process of making and get to taste the famous highlander’s cheese, Oscypek. Visit the Museum of Zakopane Style at Villa Koliba and take the funicular to the top of Gubałówka Mountain to catch breathtaking views of limestone peaks of the Tatras.

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Choose Your Transfer in Poland

Transfer to tourist attractions.

With our transfers to tourist attractions, you decide where you want to go and what your itinerary is. We offer complete flexibility!

Transfer for any Occasion

Enjoy reliable transfer to any destination of your choice with an experienced bilingual driver. If necessary, our staff is always at your disposal.

About Our Krakow Tours

Several years of hard work and a professional approach to individual tourism have led SeeKrakow to become the largest company in Krakow organizing local excursions for foreign tourists. Today, we have a few hundred agents, our own network of tourist information centers (run under the brand KrakowTIP), and buses with our logo may be seen every day on many streets where Krakow hotels are located. We have provided our services for over 1.000.000 tourists since 2005.

5-Star Tours in Krakow, Poland

A fantastic trip, so well organised and easy . There was only 10 in our group .the guide was very informative it was about 3 hrs at the camps plenty of time to see and hear the stories. The see krakow tour company was excellent especially Marta who we dealt with for about three separate trips whilst in krakow. We were kept up to date by text and email all the time. Very efficient company!

The Jewish Quarter - Kazimierz Guided Walking Tour couldn’t be any better! The tour guide was very friendly and competent. The tour was very interesting and filled with a lot of information. I also got to know important places from the movie Schindler's list. I recommend it!

We found the tour both interesting and educational. Our guide (Conrad) was very informative and courteous throughout the three-hour tour (including a much the needed 15-minute coffee break), and both his English and knowledge of the subject matters were excellent. Alas, thanks to coronavirus, we (a family of five) were his first customers for months.

A very good guide with Conrad around the Jewish quarter giving us all the relevant information in a very professional way. Had a 15 min coffee break and Carrie do; over the river to heroes square for the more excellent info. Completing the tour at Schindler's factory, a very enjoyable experience, highly recommended for everyone.

It's the first time I've visited Poland and so far I've loved that! The trip I attended (to Wielitshka - sorry for bad spelling!) was great organized; not too long but very intense! Many thanks to the absolutely charming lady who has been our pilot today - Katazyna! Super professional, super bubbly, and always with a smile on her face. I had a very good time and I'll definitely be back!