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• Job profiles
• Travel Agent/Adviser

Travel Agent/​Adviser

Māngai whakarite haerenga/​kaitohutohu whakarite haerenga.

Alternative titles for Travel Agent/Adviser - How to enter the job:

• Travel and Information Consultant
• Travel Broker
• Travel Wholesaler

Travel agents/advisers provide information about tourism attractions, sell travel, accommodation, tours and attractions, do ticketing, and process payments.

Travel agents/advisers usually earn

$48K-$55K per year

Senior travel agents/advisers with experience and extra responsibilities usually earn

$55K-$100K per year

Source: Trade Me Jobs, 2017.

Job opportunities

Length of training

<1 year of training usually required.

Vocational Pathways More

• Services industries

About the job

Pay for travel agents/advisers varies depending on experience and employer.

• Travel agents/advisers usually start on the minimum wage or a little more.
• After five years travel agents/advisers can earn up to $55,000 a year.
• Senior travel agents/advisers and travel wholesalers with more than five years' experience can earn up to $100,000 or more (including bonuses or commissions).

Travel agents tend to earn a low base salary, and receive commission and bonuses based on their sales.

Source: Trade Me Jobs, 'Salary Guide', 2017.

• PAYE.net.nz website - use this calculator to convert pay and salary information
• Employment New Zealand website - information about minimum wage rates

(This information is a guide only.  Find out more about the sources of our pay information )

What you will do

Travel agents/advisers may do some or all of the following:

• give advice on travel or holiday plans, accommodation, transport, and places of interest
• book accommodation, transport, tours and cruises
• advise clients about visas, passports and insurance
• prepare itineraries, issue tickets and collect payments
• organise and book conferences.

Skills and knowledge

Travel agents/advisers need to have knowledge of:

• New Zealand's and other countries transport systems, accommodation and tourist attractions
• computer reservation systems
• airline routes, alliances, and safety and security regulations
• passport and visa requirements, travel insurance and foreign currencies
• current affairs, including areas where travel may be dangerous.

Working conditions

Travel agents/advisers:

• usually work regular business hours, but may have to work long hours and weekends, or be on call
• work in travel agencies and offices, from their home, or in tourist information centres
• may take familiarisation trips within New Zealand or overseas.

What's the job really like?

Jessica strawbridge.

Travel Agent

Travel agent work has its rewards and challenges

Travel agent Jessica Strawbridge got to book her own honeymoon. "We went to Fiji and it was brilliant! We did get some really good agent's rates. That makes a huge difference."

However, most of Jessica's trips are for work – and they are hard work. When she's sent to check out accommodation, Jessica may be away for five days, visiting up to six hotels each day.

"All the hotels start meshing into one. You’re trying to think, 'Was it that one? That one?' "

Attention to detail essential

"The smallest mistake can absolutely ruin somebody's perfect holiday, so we really need to make sure we have the correct time for their flights, the right dates for the accommodation. Missing one little thing can mean a lot of money that we have to pay, because we've made a mistake. That attention to detail means we have to be here longer in the evenings sometimes."

How to enter the job

Entry requirements.

There are no specific entry requirements to become a travel agent/adviser as skills are learned on the job.

Travel wholesalers generally require a travel qualification, such as a degree or New Zealand Certificate in Travel, and relevant experience at a retail or wholesale travel company.

Secondary education

No specific secondary education is required for this job, but English, maths, geography and languages to at least NCEA Level 2 are useful.

For Year 11 to 13 learners, trades academies and the STAR and Gateway programmes are good ways to gain relevant experience and skills.

Personal requirements

Travel agents/advisers need to be:

• skilled in sales and customer service
• good at listening, and understanding of their clients' needs
• able to relate to people from a wide range of cultures
• enthusiastic, friendly, patient and helpful
• professional, responsible and resourceful
• excellent at time management and planning
• very accurate.

Useful experience

Useful experience for travel agents/advisers includes:

• work in travel or tourism
• sales or retail work
• overseas travel.

Find out more about training

What are the chances of getting a job, covid-19 pandemic decreases demand for travel agents/advisers.

Job opportunities for travel agents/advisers are poor because the COVID-19 pandemic has reduced demand for workers.

Demand may improve as restrictions to control the spread of the pandemic ease.

According to the Census, 4,833 travel agents/advisers worked in New Zealand in 2018.

Employers range from small firms to large chains

Most travel agents/advisers work for travel agencies. These may be small family firms employing three or four people, or part of nationwide chains.

Travel brokers, who are usually experienced travel agents, usually own their own business and work from home.

Travel advisers also work for the 64 visitor information centres (i-SITEs) around New Zealand.

• MBIE, 'Tourism and the Economy - Latest Tourism Satellite Account – Dec 2021', accessed 18 January 2022 (www.mbie.govt.nz).
• Stats NZ, '2018 Census Data', 2019.
• Tourism New Zealand, 'i-SITE New Zealand Annual Report 2020 - 2021', accessed 18 January 2022, (www.tourismnewzealand.com).
• Tourism New Zealand, 'Annual Report 2019 – 2020', accessed 18 January 2022, (www.tourismnewzealand.com).

(This information is a guide only. Find out more about the sources of our job opportunities information )

Progression and specialisations

Travel agents/advisers may progress to set up their own business as a travel broker, or move into management.

Travel agents/advisers may specialise in travel wholesaling (selling airline tickets, accommodation and tours to retail travel agents).

Travel agents and advisers need a good knowledge of the travel industry

Related jobs:

Sales representative kanohi hokohoko.

Sales representatives promote, market and sell products or services to business and professional establishments, or wholesale or retail outlets.

Related courses:

Tourism studies, job vacancy websites:, view a list of job vacancy and recruitment websites.

Last updated 27 March 2024

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• Onsite training

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Travel Agent Training - New Zealand

• Learn strategies to provide exceptional customer service with our Travel Agent Training
• Acquire proficiency in using booking systems for efficient planning
• Understand legal and regulatory aspects with our course

Travel Agent Training Overview

• Course syllabus
• Who it’s for
• What’s included
• Why choose this course

Travel Agent Training Course​ Outline

Module 1: Introduction

• Travel Industry
• International Travel
• Domestic Air Travel

Module 2: Basic and International Geography

• Destination Geography

Module 3: Transportation

• Ground Transportation
• Hotels and Resorts
• Cruises, Tours, and Specialty Travel

Module 4: Sales and Marketing for Travel

• How to Market Yourself as a Travel Professional?
• Offering Travel Agent Services

Module 5: Career Development Skills

• Professional Skills
• Customer Service Skills

Who should attend this Travel Agent Training?

This Travel Agent Training is designed for individuals interested in becoming proficient Travel Agents or those looking to enhance their skills in the Travel and Tourism Industry. This course can be beneficial for a wide range of professionals, including:

• Travel Consultants
• Tourism Professionals
• Freelance Travel Writers
• Aspiring Travel Agents
• Tour Guides
• Travel Enthusiasts
• Sustainable Travel Advocates

Prerequisites of the Travel Agent Training Course

There are no formal prerequisites to attend this Travel Agent Course.

The Travel Agent Training is a comprehensive course designed to equip aspiring travel professionals and industry enthusiasts with the knowledge and skills required in the dynamic world of travel and tourism. In a rapidly evolving industry, this Travel Agent Course offers invaluable insights into the latest trends, making it highly relevant for those seeking to excel in the field.

Proficiency in travel agency operations is crucial for travel enthusiasts, budding Travel Agents, and anyone wishing to make a mark in the travel industry. In a globalised world, Travel Agents serve as the linchpin, ensuring travellers' seamless experiences. This Online Travel Agent Training  is tailored for professionals who want to master the art of travel planning and provide exceptional services to their clients.

This 1-day Travel Agent Course by The Knowledge Academy is designed to give delegates a deep understanding of travel industry dynamics, including customer service, travel technology, destination knowledge, and marketing strategies. Delegates will learn to navigate booking systems, address customer needs, and create unforgettable travel itineraries. Whether starting or seeking career growth, this Online Travel Agent Course will enhance your competence and confidence.

Course Objectives

• To understand the fundamentals of travel agency operations
• To acquire essential customer service skills for effective client interaction
• To master travel technology and booking systems
• To gain in-depth knowledge of popular travel destinations
• To develop marketing strategies for travel agencies
• To create compelling travel itineraries
• To understand the legal and ethical aspects of the travel industry
• To stay updated on emerging trends and innovations in the field

After completing the Travel Agent Course, delegates will receive a certification recognised by leading industry associations. This Online Travel Agent Course will validate their expertise and boost their credibility in the competitive travel industry, opening doors to exciting career opportunities and business success.

What’s included in the Travel Agent Training Course?

• World-Class Training Sessions from Experienced Instructors   
• Travel Agent Certificate
• Digital Delegate Pack

Why choose us

Ways to take this course.

Online Self-paced

Online Instructor-led

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Travel Agent Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

• See trainer’s screen
• Recording & transcripts
• Virtual whiteboard
• Share documents
• Works on all devices

Unlock your potential with The Knowledge Academy's Travel Agent Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

• Certificates provided online
• Get immediate access on purchase

Experience the most sought-after learning style with The Knowledge Academy's Travel Agent Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Travel Agent Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Travel Agent Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Travel Agent Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Some of our worldclass trainers

Title, job roles, etc

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What our customers are saying

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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