tzell travel group new york

Tzell Travel Group

Location & Hours

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119 W 40th St

New York, NY 10018

Avenue Of The Americas & Broadway

Theater District, Midtown West

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Only 3 of my 95 Yelp reviews have been 1 or 2 star My review of Aharon Steinberg of Tzell Travel Group is my 4th 2 star review THE GOOD Aharon connected us with Nadav Kersh, License Israel Tour Guide, and he and our driver were great! The itinerary was very well-designed and organized. If not for that, I would have given 1-star review COMMUNICATION (OR LACK THEREOF) Most (almost all) communications were initiated by me or my friend Alan. There were few updates unless we requested them. Sometimes we'd hear back quickly, other times might take a few days. In many cases, the answer was "I'm working on it" PLANNING On 21 Dec 2021 we contacted Aharon to plan our visit to Israel, the 4th leg of our Turkey, Egypt, Jordan, and Israel trip. Hotels in all the other countries were finalized by March 2022. On 21 Oct 2022 we still didn't have an itinerary, and our tour members were getting nervous. We actually contacted a different travel agency and after reviewing their itinerary saw that Aharon's was better laid out, so decided to give Tzell one last chance to complete the project.. The Israel hotels were finalized on 16 Dec 2022, almost a year after we first asked Aharon to plan our trip, and about a month before we departed. I can't think of any good reason why a travel agent would wait almost 9 months to book hotels since it was likely the rates would have been lowest while the pandemic was still underway. I'm sure that we paid higher rates by not finalizing the Israel hotels in early 2022, My friend Alan said that the Turkey hotels we'd booked in early 2022 were now about 1/3 more expensive. I compared the Istanbul hotel rate we booked in March 2022 for 29 Jan to 4 Feb 2023 to the same dates in 2024, and the cost per night was 36% higher. Alan's estimates were spot on. Here are the costs per person based on double occupancy. We had approximately the same time in each country. Though I can't do a direct comparison since hotel, tour, and guide costs in each country would be different, and we had fewer people on the Israel leg, it looks like the Israel part cost roughly twice that of the other countries. Turkey $2,200 Egypt $2,950 Jordan $2,825 Israel $5,250 PAYMENT Tzell would not accept payment by credit card. I understand that costs them a service fee and it would have been fair to ask us to pay that extra amount. But ... it wasn't possible to pay by credit card. We were required to send a check. It was easy for those of us in the United States. Alan was in Canada and it cost $50 for him to send a bank draft. Alan was told that the envelope never came in. He sent it proof-of-mailing and saw it actually had been signed for by the Tzell receptionist. ATTENTION TO DETAIL Since we didn't know who would be meeting us in Eilat, A few weeks before the trip, I asked for the contact information of the Israeli tour company. The email bounced because of a typo. We finally connected with the guide. THE EXPERIENCE I had recommended Aharon because I know friends in common had arranged their trips with him. I subsequently talked with 3 friends about their experience with him and learned they all had pretty much the same experience that we did. And thus I join the other Yelp reviewers to let others know about our disappointing experiences with Tzell Travel. Ira

If a travel agent's job is to make travel LESS stressful rather than MORE stressful, then I have to give the agent we worked with from this group one star. For starters, she got my name wrong on the air ticket. She fixed that but then, after we provided photos of our passports to her, proceeded to get our birth dates wrong, which made check in more complicated and nerve wracking. She failed to inform us that the hotel was an hour and a half from the airport and never offered to arrange a transfer. Obviously, we won't use her again.

We have traveled all over the world with all sorts of travel agencies - from the big luxury international providers to boutique locals - our experience with Tzell travel has been the only one deeply disappointing. It was for a three week tour of China - so there was lots of amazing things to work with - and we hampered them in no way with budget limits and it costs tens of thousands of dollars...and it was just a mediocre experience because of the half-hearted planning and poor guide selections. To be clear, Tzell subcontracted out with Artisans of Leisure...but we still hold Tzell primarily responsible for the experience which, for the cost, was only two star and not luxury other than the hotels we picked and paid for separately. We would never work with Tzell Travel again and would never recommend them to anyone we knew.

Tzell is a collection of independent agents. So I will mention the agent we used, Deborah Mckenna. We recently book a Viking River Cruse with her and she did NOTHING to contribute to the trip. We would have been better off booking directly with Viking. In fact she got in the way because we could no longer talk with Viking directly and had to get her attention to get the information we needed from Viking. I had hoped she would be able to recommend tours we could take in Amsterdam and Budapest, our origin and destination ports. But all she said was say we should contact the concierge in the hotels we were staying at. She did very little to earn the $3,255.48 commission she got from Viking. The reason we know the amount is she accidentally sent us the invoice from Viking that showed the amount of the commission. That shows her level of competence, I am sure this is a no no in the travel busines. I have had good experience with one other agent at Tzell but Deborah is supposed to be the cruse expert. However she contributed nothing to our cruse.

We use Tzell/Astor travel at work and they are the BEST (especially Marie and Donna)- they somehow manage to track seat assignments so that on two different long flights (India, Australia) coworker and I had a an entire middle row to ourselves. They find great prices, are well versed in our office travel policies and are just a pleasure to work with.

I use Stephanie Roesch and she's great; lots of experience and very accessible. Gets you all the info you need and best prices. You will be pleased..

I just completed a trip using Melissa Lonsk with Tzell. It was my first time using a travel agent, and it will not be my last! We travelled to NYC for the Macy's Thanksgiving Day Parade and had such a blast! Melissa gave us multiple hotel choices - all looked great. The one we picked is now my favorite NYC hotel, and we have stayed in a lot of hotels there! The rooms were a great size, the staff friendly and helpful, it was 1/2 a block from the parade route, AND she got our rooms deeply discounted the week of our travel. She consistently checked in to make sure we had no questions or concerns. If you need a travel agent, call Melissa Lonsk!

I have used Tzell Travel several times over the couple of years and couldnt be happier with the service. My girlfriend & I traveled domestically & internationally. Tzell got us great rates on the airfare (even used premium economy on flights to & from Paris) & recommended excellent affordable hotels for those traveling on a modest budget. Even if the agent I was working with was unavailable when I called, Tzell always provided another agent to assist immediately with full records of my planned trip. On a trip from London to Paris, the chunnel was closed due to weather. Tzell answered my emails with pleads for immediate help quickly and efficiently (especially without working intl phone). I am working with them for a trip to SF & Napa right now & will continue to use them in the future. Tzell is always friendly, available, helpful, and often has the best rates (even compared to online) because of their large scale & purchasing power with the airlines/hotels.

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Who ARE We?

We’re a Provider of Outstanding Travel Services

Tzell Travel of Long Island is a corporate and leisure travel agency serving clients from across the United States. As part of the Travel Leaders Group, Tzell is headquartered in New York and active in over 20 states.

Travel for Corporate Clients

Arranging and managing teams of travelers has been the mainstay of our business for over 25 years. We pride ourselves on the ability to coordinate travel for large groups while maintaining a superior level of service.

Travel for Individuals

Are you looking to plan that dream vacation? Or do you just want some R&R for the weekend at a resort?  Let us present some ideas to you. We help arrange trips for individuals, couples and families. Whether you want a get-away to visit Napa vineyards or share an experience at a Disney resort, give us a call.

Tzell Travel Group Long Island

486 Sunrise Hwy Rockville Centre, NY 11570

Phone: (516) 295 – 3900 Email: [email protected]

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David Waldes

I relentlessly seek the very best for my clients, fueling the magic of my client’s trips. Through my creativity and my passion for travel, I craft the details which culminate in a great trip. Dreams fuel collaborative efforts to experience the world. Using unique opportunities I create amazing trips lead to my client’s happiness. I have been working in travel for over 20 years and traveled around the world which has given me wonderful experiences and tricks to share to maximize your trip's goal.

Destination Specialties

• United Kingdom
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• Saint Lucia
• Family Travel
• Beach & Sun
• Culture, History & Arts

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