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Frequently Asked Questions: Guidance for Travelers to Enter the U.S.

Updated Date: April 21, 2022

Since January 22, 2022, DHS has required non-U.S. individuals seeking to enter the United States via land ports of entry and ferry terminals at the U.S.-Mexico and U.S.-Canada borders to be fully vaccinated for COVID-19 and provide proof of vaccination upon request.  On April 21, 2022, DHS announced that it would extend these requirements. In determining whether and when to rescind this order, DHS anticipates that it will take account of whether the vaccination requirement for non-U.S. air travelers remains in place.

These requirements apply to non-U.S. individuals who are traveling for essential or non-essential reasons. They do not apply to U.S. citizens, Lawful Permanent Residents, or U.S. nationals.

Effective November 8, 2021, new air travel requirements applied to many noncitizens who are visiting the United States temporarily. These travelers are also required to show proof of COVID-19 vaccination. All air travelers, including U.S. persons, must test negative for COVID-19 prior to departure. Limited exceptions apply. See  CDC guidance  for more details regarding air travel requirements.

Below is more information about what to know before you go, and answers to Frequently Asked Questions about cross-border travel.

Entering the U.S. Through a Land Port of Entry or Ferry Terminal

Q. what are the requirements for travelers entering the united states through land poes.

A:  Before embarking on a trip to the United States, non-U.S. travelers should be prepared for the following:

• Possess proof of an approved COVID-19 vaccination as outlined on the  CDC  website.
• During border inspection, verbally attest to their COVID-19 vaccination status. 
• Bring a  Western Hemisphere Travel Initiative  compliant border crossing document, such as a valid passport (and visa if required), Trusted Traveler Program card, a Department of State-issued Border Crossing Card, Enhanced Driver’s License or Enhanced Tribal Card when entering the country. Travelers (including U.S. citizens) should be prepared to present the WHTI-compliant document and any other documents requested by the CBP officer.

 Q. What are the requirements to enter the United States for children under the age of 18 who can't be vaccinated?

A:  Children under 18 years of age are excepted from the vaccination requirement at land and ferry POEs.

Q: Which vaccines/combination of vaccines will be accepted?

A:  Per CDC guidelines, all Food and Drug Administration (FDA) approved and authorized vaccines, as well as all vaccines that have an Emergency Use Listing (EUL) from the World Health Organization (WHO), will be accepted.

Accepted Vaccines:

• More details are available in CDC guidance  here .
• 2 weeks (14 days) after your dose of an accepted single-dose COVID-19 vaccine;
• 2 weeks (14 days) after your second dose of an accepted 2-dose series;
• 2 weeks (14 days) after you received the full series of an accepted COVID-19 vaccine (not placebo) in a clinical trial;
• 2 weeks (14 days) after you received 2 doses of any “mix-and-match” combination of accepted COVID-19 vaccines administered at least 17 days apart.

Q. Is the United States requiring travelers to have a booster dose to be considered fully vaccinated for border entry purposes?

A:  No. The CDC guidance for “full vaccination” can be found here.

Q: Do U.S. citizens or lawful permanent residents need proof of vaccination to return to the United States via land POEs and ferry terminals?

A:  No. Vaccination requirements do not apply to U.S. citizens, U.S. nationals, or Lawful Permanent Residents (LPRs). Travelers that exhibit signs or symptoms of illness will be referred to CDC for additional medical evaluation.

Q: Is pre- or at-arrival COVID testing required to enter the United States via land POEs or ferry terminals?

A: No, there is no COVID testing requirement to enter the United States via land POE or ferry terminals. In this respect, the requirement for entering by a land POE or ferry terminal differs from arrival via air, where there is a requirement to have a negative test result before departure.

Processing Changes Announced on January 22, 2022 

Q: new changes were recently announced. what changed on january 22.

A:  Since January 22, 2022, non-citizens who are not U.S. nationals or Lawful Permanent Residents have been required to be vaccinated against COVID-19 to enter the United States at land ports of entry and ferry terminals, whether for essential or nonessential purposes. Previously, DHS required that non-U.S. persons be vaccinated against COVID-19 to enter the United States for nonessential purposes.  Effective January 22, all non-U.S. individuals, to include essential travelers, must be prepared to attest to vaccination status and present proof of vaccination to a CBP officer upon request. DHS announced an extension of this policy on April 21, 2022.

Q: Who is affected by the changes announced on January 22?

A: This requirement does not apply to U.S. citizens, U.S. nationals, or U.S. Lawful Permanent Residents. It applies to other noncitizens, such as a citizen of Mexico, Canada, or any other country seeking to enter the United States through a land port of entry or ferry terminal.

Q: Do U.S. citizens need proof of vaccination to return to the United States via land port of entry or ferry terminals?

A: Vaccination requirements do not apply to U.S. Citizens, U.S. nationals or U.S. Lawful Permanent Residents. Travelers that exhibit signs or symptoms of illness will be referred to CDC for additional medical evaluation. 

Q: What is essential travel?

A:  Under the prior policy, there was an exception from temporary travel restrictions for “essential travel.” Essential travel included travel to attend educational institutions, travel to work in the United States, travel for emergency response and public health purposes, and travel for lawful cross-border trade (e.g., commercial truckers). Under current policy, there is no exception for essential travel.

Q: Will there be any exemptions? 

A: While most non-U.S. individuals seeking to enter the United States will need to be vaccinated, there is a narrow list of exemptions consistent with the Centers for Disease Control and Prevention (CDC) Order in the air travel context.

• Certain categories of individuals on diplomatic or official foreign government travel as specified in the CDC Order
• Children under 18 years of age;
• Certain participants in certain COVID-19 vaccine trials as specified in the CDC Order;   
• Individuals with medical contraindications to receiving a COVID-19 vaccine as specified in the CDC Order;
• Individuals issued a humanitarian or emergency exception by the Secretary of Homeland Security;
• Individuals with valid nonimmigrant visas (excluding B-1 [business] or B-2 [tourism] visas) who are citizens of a country with limited COVID-19 vaccine availability, as specified in the CDC Order
• Members of the U.S. Armed Forces or their spouses or children (under 18 years of age) as specified in the CDC Order; and
• Individuals whose entry would be in the U.S. national interest, as determined by the Secretary of Homeland Security.

Q: What documentation will be required to show vaccination status?

A:  Non-U.S. individuals are required to be prepared to attest to vaccination status and present proof of vaccination to a CBP officer upon request regardless of the purpose of travel.

The current documentation requirement remains the same and is available on the CDC website . Documentation requirements for entry at land ports of entry and ferry terminals mirror those for entry by air.

Q: What happens if someone doesn’t have proof of vaccine status?

A: If non-U.S. individuals cannot present proof of vaccination upon request, they will not be admitted into the United States and will either be subject to removal or be allowed to withdraw their application for entry.

Q: Will incoming travelers be required to present COVID-19 test results?

A: There is no COVID-19 testing requirement for travelers at land border ports of entry, including ferry terminals.

Q: What does this mean for those who can't be vaccinated, either due to age or other health considerations? 

A: See CDC guidance for additional information on this topic. Note that the vaccine requirement does not apply to children under 18 years of age.

Q: Does this requirement apply to amateur and professional athletes?

A: Yes, unless they qualify for one of the narrow CDC exemptions.

Q: Are commercial truckers required to be vaccinated?

A: Yes, unless they qualify for one of the narrow CDC exemptions. These requirements also apply to bus drivers as well as rail and ferry operators.

Q. Do you expect border wait times to increase?

A:  As travelers navigate these new travel requirements, wait times may increase. Travelers should account for the possibility of longer than normal wait times and lines at U.S. land border crossings when planning their trip and are kindly encouraged to exercise patience.

To help reduce wait times and long lines, travelers can take advantage of innovative technology, such as facial biometrics and the CBP OneTM mobile application, which serves as a single portal for individuals to access CBP mobile applications and services.

Q: How is Customs and Border Protection staffing the ports of entry? 

A: CBP’s current staffing levels at ports of entry throughout the United States are commensurate with pre-pandemic levels. CBP has continued to hire and train new employees throughout the pandemic. CBP expects some travelers to be non-compliant with the proof of vaccination requirements, which may at times lead to an increase in border wait times. Although trade and travel facilitation remain a priority, we cannot compromise national security, which is our primary mission. CBP Office of Field Operations will continue to dedicate its finite resources to the processing of arriving traffic with emphasis on trade facilitation to ensure economic recovery.

Q: What happens if a vaccinated individual is traveling with an unvaccinated individual?  

A:  The unvaccinated individual (if 18 or over) would not be eligible for admission.

Q: If I am traveling for an essential reason but am not vaccinated can I still enter?

A:  No, if you are a non-U.S. individual. The policy announced on January 22, 2022 applies to both essential and non-essential travel by non-U.S. individual travelers. Since January 22, DHS has required that all inbound non-U.S. individuals crossing U.S. land or ferry POEs – whether for essential or non-essential reasons – be fully vaccinated for COVID-19 and provide related proof of vaccination upon request.

Q: Are sea crew members on vessels required to have a COVID vaccine to disembark?

A:  Sea crew members traveling pursuant to a C-1 or D nonimmigrant visa are not excepted from COVID-19 vaccine requirements at the land border. This is a difference from the international air transportation context.

Entering the U.S. via Air Travel

Q: what are the covid vaccination requirements for air passengers to the united states  .

A:  According to CDC requirements [www.cdc.gov/coronavirus/2019-ncov/travelers/noncitizens-US-air-travel.html | Link no longer valid], most noncitizens who are visiting the United States temporarily must be fully vaccinated prior to boarding a flight to the United States. These travelers are required to show proof of vaccination. A list of covered individuals is available on the CDC website.  

Q: What are the COVID testing requirements for air passengers to the United States?  

A:  Effective Sunday, June 12 at 12:01 a.m. ET, CDC will no longer require pre-departure COVID-19 testing for U.S.-bound air travelers.

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About National Travel and Tourism Office

The National Travel and Tourism Office works to enhance the international competitiveness of the U.S. travel and tourism industry and increase its exports, thereby creating U.S. employment and economic growth through:

• Management of the travel and tourism research and statistical program for assessing the economic contribution of the travel and tourism industry and providing the sole source for data on international travel to and from the United States;
• Organization and administration of travel and tourism export expansion activities; and
• Development and implementation of travel and tourism policy, strategy and advocacy initiatives through collaboration with domestic and international public and private sector stakeholders.

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Learn More About Travel and Tourism Research

Read more about the travel and tourism advisory board, check out the tourism policy council, discover information about the travel and tourism industries, explore industry & analysis careers.

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Update on Change to U.S. Travel Policy Requiring COVID-19 Vaccination for nonimmigrant travel

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The Administration will end the COVID-19 vaccine requirements for international air travelers at the end of the day on May 11, the same day that the COVID-19 public health emergency ends. This means starting May 12, noncitizen nonimmigrant air passengers will no longer need to show proof of being fully vaccinated with an accepted COVID-19 vaccine to board a flight to the United States. CDC’s Amended Order Implementing Presidential Proclamation on Safe Resumption of Global Travel During the COVID-19 Pandemic will no longer be in effect when the Presidential Proclamation Advancing the Safe Resumption of Global Travel During the COVID-19 Pandemic is revoked .

Please see: https://www.whitehouse.gov/briefing-room/statements-releases/2023/05/01/the-biden-administration-will-end-covid-19-vaccination-requirements-for-federal-employees-contractors-international-travelers-head-start-educators-and-cms-certified-facilities/

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Fact sheet: 2022 national travel and tourism strategy, office of public affairs.

The 2022 National Travel and Tourism Strategy was released on June 6, 2022, by U.S. Secretary of Commerce Gina M. Raimondo on behalf of the Tourism Policy Council (TPC). The new strategy focuses the full efforts of the federal government to promote the United States as a premier destination grounded in the breadth and diversity of our communities, and to foster a sector that drives economic growth, creates good jobs, and bolsters conservation and sustainability. Drawing on engagement and capabilities from across the federal government, the strategy aims to support broad-based economic growth in travel and tourism across the United States, its territories, and the District of Columbia.

The federal government will work to implement the strategy under the leadership of the TPC and in partnership with the private sector, aiming toward an ambitious five-year goal of increasing American jobs by attracting and welcoming 90 million international visitors, who we estimate will spend $279 billion, annually by 2027.

The new National Travel and Tourism Strategy supports growth and competitiveness for an industry that, prior to the COVID-19 pandemic, generated $1.9 trillion in economic output and supported 9.5 million American jobs. Also, in 2019, nearly 80 million international travelers visited the United States and contributed nearly $240 billion to the U.S. economy, making the United States the global leader in revenue from international travel and tourism. As the top services export for the United States that year, travel and tourism generated a $53.4 billion trade surplus and supported 1 million jobs in the United States.

The strategy follows a four-point approach:

• Promoting the United States as a Travel Destination Goal : Leverage existing programs and assets to promote the United States to international visitors and broaden marketing efforts to encourage visitation to underserved communities.
• Facilitating Travel to and Within the United States Goal : Reduce barriers to trade in travel services and make it safer and more efficient for visitors to enter and travel within the United States.
• Ensuring Diverse, Inclusive, and Accessible Tourism Experiences Goal : Extend the benefits of travel and tourism by supporting the development of diverse tourism products, focusing on under-served communities and populations. Address the financial and workplace needs of travel and tourism businesses, supporting destination communities as they grow their tourism economies. Deliver world-class experiences and customer service at federal lands and waters that showcase the nation’s assets while protecting them for future generations.
• Fostering Resilient and Sustainable Travel and Tourism Goal : Reduce travel and tourism’s contributions to climate change and build a travel and tourism sector that is resilient to natural disasters, public health threats, and the impacts of climate change. Build a sustainable sector that integrates protecting natural resources, supporting the tourism economy, and ensuring equitable development.

Travel and Tourism Fast Facts

• The travel and tourism industry supported 9.5 million American jobs through $1.9 trillion of economic activity in 2019. In fact, 1 in every 20 jobs in the United States was either directly or indirectly supported by travel and tourism. These jobs can be found in industries like lodging, food services, arts, entertainment, recreation, transportation, and education.
• Travel and tourism was the top services export for the United States in 2019, generating a $53.4 billion trade surplus.
• The travel and tourism industry was one of the U.S. business sectors hardest hit by the COVID-19 pandemic and subsequent health and travel restrictions, with travel exports decreasing nearly 65% from 2019 to 2020. 
• The decline in travel and tourism contributed heavily to unemployment; leisure and hospitality lost 8.2 million jobs between February and April 2020 alone, accounting for 37% of the decline in overall nonfarm employment during that time. 
• By 2021, the rollout of vaccines and lifting of international and domestic restrictions allowed travel and tourism to begin its recovery. International arrivals to the United States grew to 22.1 million in 2021, up from 19.2 million in 2020. Spending by international visitors also grew, reaching $81.0 billion, or 34 percent of 2019’s total.

More about the Tourism Policy Council and the 2022 National Travel and Tourism Strategy

Created by Congress and chaired by Secretary Raimondo, the Tourism Policy Council (TPC) is the interagency council charged with coordinating national policies and programs relating to travel and tourism. At the direction of Secretary Raimondo, the TPC created a new five-year strategy to focus U.S. government efforts in support of the travel and tourism sector which has been deeply and disproportionately affected by the COVID-19 pandemic.

Read the full strategy here

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U.S. Travel and Tourism Advisory Board

The United States Travel and Tourism Advisory Board (Board) serves as the advisory body to the Secretary of Commerce on matters relating to the travel and tourism industry in the United States. The Board advises the Secretary on government policies and programs that affect the U.S. travel and tourism industry, offers counsel on current and emerging issues, and provides a forum for discussing and proposing solutions to industry-related problems.

Announcements

* The National Travel and Tourism Office is currently accepting applications for the next term of the Travel and Tourism Advisory Board. Applications are due by June 19. Please see the Federal Register Notice for more details on how to apply.

Past Boards have presented Secretaries of Commerce with  advice on a wide range of policies and issues  facing the travel and tourism including travel facilitation, visa policy, infrastructure, aviation security, research, energy policy, and economic sustainability, as well as, valuable advice on the National Travel and Tourism Strategy . Board recommendations will be shared on this site.

The Board is comprised of up to thirty-two members appointed by the Secretary of Commerce. Members represent companies and organizations in the travel and tourism industry from a broad range of products and services, company sizes and geographic locations. Members serve, at the pleasure of the Secretary, typically for a two-year term. The Board was originally chartered in 2003, and because of the Department's need for the ongoing advice from industry representatives, has been re-chartered seven times, most recently in 2017.

The Deputy Assistant Secretary for Travel and Tourism serves as the Board's Executive Director. The National Travel and Tourism Office serves as the Executive Secretariat for the Board. If you have questions or comments, please email [email protected].

Additional information on the U.S. travel and tourism industry can be found on the website for the National Travel and Tourism Office,  https://travel.trade.gov .

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St. Thomas Adventures...

Relax in st. thomas, escape to st. thomas, st. thomas overview, staying in st. thomas, around st. thomas,  to do in st. thomas, welcome to st. thomas.

St. Thomas, one of the three United States Virign Islands, along with St. Croix and St. John, St. Thomas is one of the most beautiful island destinations in the world, dressed with powdery beaches and sun-drenched weather. St. Thomas is located in the Lesser Antilles, 1,600 miles south, south east of New York City; 1,100 east, southeast of Miami; 70 miles of San Juan. St. Thomas and its nearby neighbor St. John, lay between the Atlantic and the Caribbean. St. Thomas offers the natural beauty of the islands with a sophisticated and cosmopolitan atmosphere. Charlotte Amalie, the capital of the U.S. Virgins, is one of the most breathtaking harbors in the world and the most visited port in the Caribbean. Exquisite dining, spectacular nightlife, and the finest duty-free shopping in the world are abundant in Charlotte Amalie. Its reputation as the shopping capital of the Caribbean draws hundreds of thousands of visitors annually from throughout the Caribbean region and the world.

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St. Thomas has over 40 major beaches along its sun-drenched coasts. There are strands with crystal blue water and swaying coconut trees where a beach bum can enjoy a lazy-lazy day. For more active beach goers there are sandy coves with activities like windsurfing and kayaking. Some shores are rugged and rocky offering beauty, solitude and the opportunity to daydream about castaway fantasies. And there are widely popular bay-like beaches with amenities such as restaurants, rest rooms, chair rentals and complete water sports centers offering a variety of rental equipment .

St. Thomas Weddings / Romance

DID YOU KNOW THAT... Many couples are opting to save the money (not to mention the stress and hard work) of a big wedding at home by escaping to a Caribbean island for a combination wedding/honeymoon. Upon their return, they can share the event by showing the video and photographs at an informal reception. All the islands are beautiful and, on some, weddings have become a major promotional tool. So why should you choose St. Thomas above others?

Moving To St. Thomas

St. Thomas, one of the three United States Virign Islands, along with St. Croix and St. John, St. Thomas is one of the most beautiful island destinations in the world, dressed with powdery beaches and sun-drenched weather. St. Thomas is located in the Lesser Antilles, 1,600 miles south, south east of New York City; 1,100 east, southeast of Miami; 70 miles of San Juan. St. Thomas and its nearby neighbor St. John, lay between the Atlantic and the Caribbean.

St. Thomas Cruise Ship Arrival

St. Thomas has two cruise ports - - The West India Company Dock (almost universally referred to as Havensight) and Crown Bay. Both are located on the south side of the island not far from Charlotte Amalie. Generally, the ships of Carnival Cruise Lines, Norwegian Cruise Line, Celebrity Cruises, and Royal Caribbean (except Oasis of the Seas and Allure of the Seas) dock at Havensight. Cunard, Princess, Holland America and Oasis and Allure typically dock at Crown Bay. This can change depending on the number of ships in port. Deeper draft ships such as Queen Mary 2, Oasis and Allure are required to dock at Crown Bay.

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Disney and DeSantis' tourism board reach settlement. Is the 2-year Florida feud over?

After two years of public battling, insults and back-and-forth lawsuits , the war between the Magic Kingdom and Gov. Ron DeSantis seems to have been called off, at least for now.

On Wednesday members of the Central Florida Tourism Oversight District, the board hand-picked by DeSantis to take control over Disney World's improvement district , voted unanimously to accept a deal with Walt Disney Parks and Resorts to drop most of their legal disputes and move forward, according to The Associated Press.

Why was Disney suing DeSantis?

In 2022, after Florida passed a parental rights law banning instruction of sexual orientation and gender identity in schools (called the " Don't Say Gay " law by critics), Disney's then-president publicly criticized it and said the company would work for its repeal.

DeSantis lashed out against the company in speeches and worked toward stripping Disney's 56-year-old self-governing special district , Reedy Creek Improvement District, and putting control of the park's development and services under a new board appointed by the governor, the Central Florida Tourism Oversight District .

DeSantis continued to rail against Disney as "woke," eventually making it a centerpiece of his 2024 presidential campaign speeches and suggesting the state might put tolls on roads near the parks or build a prison nearby . Recently returned Disney president Bob Iger called his moves "anti-business" and "anti-Florida."

The entertainment giant sued , saying DeSantis led a "targeted campaign of government retaliation" against the company and alleged five different violations of Disney’s constitutional rights by DeSantis, including two free speech violations, a property rights violation, a due process violation and a violation of the contracts clause.

The First Amendment lawsuit was rejected by a federal judge in January of this year, but Disney planned to appeal.

There also was a fight between Disney and the Central Florida Tourism Oversight District. On the day before the Florida House voted to establish the new board, Reedy Creek and Disney approved two contractual agreements that moved a lot of that power under Disney's control for the next 30 years . The new board discovered the end run after the members met for the first time and they challenged both agreements as invalid "backroom deals."

And there was a trial date scheduled for June over a Disney lawsuit over public records relating to the takeover.

Disney vs. DeSantis timeline: What happened when Florida's governor took on the Mouse

See it in pictures: Graphics timeline illustrates the length, bitterness of Disney-DeSantis dispute

What does the Disney settlement say?

Disney and the CFTOD have agreed:

• That the development agreements made before the board takeover in February are null and void, giving the DeSantis-appointed board full control
• Disney will drop the public records lawsuit and withdraw its requests
• Disney and the CFTOD will dismiss the State lawsuit
• A 2020 comprehensive plan will be in effect, invalidating a newer land plan adopted by the previous board, although the CFTOD agreed to consult with Disney on any changes to it

"We are pleased to put an end to all litigation pending in state court in Florida between Disney and the Central Florida Tourism Oversight District," Walt Disney World President Jeff Vahle said in a statement . "This agreement opens a new chapter of constructive engagement with the new leadership of the district and serves the interests of all parties by enabling significant continued investment and the creation of thousands of direct and indirect jobs and economic opportunity in the State."

Did Disney drop the First Amendment lawsuit against DeSantis?

However, the company has agreed to defer the next stage of its appeal "pending negotiation among other matters of a new development agreement between Disney and the District."

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CBP Announces Trusted Traveler Programs Fee Changes

WASHINGTON – U.S. Customs and Border Protection (CBP) announced today an upcoming fee change for some of its most popular Trusted Traveler Programs (TTP).

On April 2, a final rule was published in the Federal Register , harmonizing the fees for the NEXUS , Global Entry, and SENTRI programs, better reflecting the program costs. The new fees, which have not been updated in over 15 years, will go into effect October 1, 2024. As these programs have matured and expanded, updating the fee structures is critical to the continuation and management of the programs.

Once the rule goes into effect, applicants under the age of 18 will be exempt from the application fee when a parent or legal guardian is already a member of, or concurrently applying for NEXUS, SENTRI, or Global Entry. SENTRI, which allows expedited clearance for pre-approved, low-risk travelers entering the United States using dedicated primary lanes at Southern land border ports, will move from an “a la carte” fee structure to a uniform fee of $120, which will be collected in full when each application is submitted. The fees for NEXUS, a joint program managed by CBP and Canada Border Services Agency (CBSA) that allows dedicated processing between the U.S. and Canada, will increase from $50 to $120, and Global Entry fees will increase from $100 to $120.

TTP supports CBP’s mission of securing U.S. borders while facilitating lawful travel and trade. Travelers must be pre-approved for TTP. All applicants undergo rigorous and recurring background checks and an in-person interview before enrollment. While a key goal of the programs is to expedite travelers through the process, members may still be selected for further examination when entering the United States. To maintain a strict standard in establishing TTP members as low-risk travelers, any violation of a program’s terms and conditions will result in the appropriate enforcement action and termination of the traveler’s membership privileges.

For more information on TTP, follow @CBP or visit ttp.dhs.gov .

U.S. Customs and Border Protection is the unified border agency within the Department of Homeland Security charged with the comprehensive management, control, and protection of our nation’s borders, combining customs, immigration, border security, and agricultural protection at and between official ports of entry.

Eight passengers stranded on African island after Norwegian cruise ship left without them

A dream cruise vacation has turned into a nightmare for eight passengers left stranded on the African island of São Tomé and Príncipe after their ship left without them because they were late to return from a private tour.

The tourists — six from the U.S. and two from Australia — were aboard the Norwegian Dawn, a Norwegian cruise line ship , which departed from Cape Town, South Africa, on March 20 for a 21-day voyage up the coast of Africa set to end in Barcelona, Spain, on April 10.

But on Wednesday, the group of eight tourists was late to return to the ship by more than an hour for the all-aboard time of 3 p.m. from a private excursion on the island, which was not organized by the cruise line.

Jay and Jill Campbell of South Carolina were part of the group that was left behind.

They said that their tour’s operator notified the cruise captain that they were going to be late to rejoin the ship and that the local Coast Guard tried to get them on the vessel but that they weren’t allowed to board.

As a result, the couple and the rest of the group have been stranded for days on the island off Nigeria, grappling with language, currency issues and complicated travel to catch up with the ship.

“The lovely people of São Tomé were very gracious, very hospitable. They had reached out as much as they could to help us find hotels,” Jay Campbell said on NBC's "TODAY" show Tuesday morning.

“We were able to get to a tour agency there to arrange flights to the next port of call. ... Very difficult process — you’re dealing with multiple languages, language barriers, you’re dealing with different currencies ... finding someone that even has dollars ... trying to get an agent to understand where we need to get to.

"It’s one of those ‘You can’t get there from here,’" he added.

A Norwegian spokesperson called the incident a “very unfortunate situation” and said, “Guests are responsible for ensuring they return to the ship at the published time.”

The cruise line said that after the guests failed to return, their passports were delivered to local port agents, in line with protocol. The company said it was working with local authorities to understand “the requirements and visas needed for the guests to reboard the ship at the next available port of call.”

On Monday, the guests had made arrangements to rejoin the ship in Banjul, Gambia, but the ship was unable to safely dock there because of “adverse weather conditions” and “tidal restrictions,” Norwegian said. The guests were then contacted and provided with information to rejoin the ship at Dakar, Senegal, on Tuesday. 

Jill Campbell said they traveled through seven countries in 48 hours to arrive in Senegal on Monday night.

But the couple was reconsidering whether they even wanted to return to the cruise.

"We are considering whether or not we are going to board the ship. It is in dock here in Senegal," she said. "We believe there was a basic duty of care that they had forgotten about, so it does concern us."

"After what we witnessed, we truly believe that although there’s a set of rules or policies that the ship may have followed, they followed those rules too rigidly. I believe that they really forgot that they are people working in the hospitality industry and really the safety and well-being of the customers should be their first priority," she added.

Ultimately, the eight passengers did rejoin the cruise before 8:30 a.m. ET Tuesday in Dakar, Senegal, Norwegian told NBC News in an e-mail Tuesday evening, after this story originally published.

Norwegian said the passengers were responsible for making their own travel arrangements to rejoin the ship.

"Despite the series of unfortunate events outside of our control, we will be reimbursing these eight guests for their travel costs from Banjur, Gambia to Dakar, Senegal," a cruise line spokesperson said in a statement. "We remain in communication with the guests and are providing additional information as it becomes available."

A silver lining of the catastrophe was that the Campbells were able to connect with another Norwegian Dawn passenger — Julia Lenkoff, 80 — who was also left on the island, but for a medical reason.

Lenkoff was on a different day tour Wednesday. She had "medically disembarked" from the cruise to seek local treatment on that day, Norwegian said.

Norwegian said that its care team tried to call Lenkoff several times and was unable to reach her and that it worked with its port agent in São Tomé and Príncipe for updates on her health.

The Campbells met Lenkoff and were able to put her in contact with her family in California, who flew her home — a move Lenkoff's daughter said "saved her life."

"She's a world traveler. She travels all the time. So this was going to be one of her bucket list trips, because she's been to 120 countries so far, and she wanted to get to 130," her daughter, Lana Lenkoff Geis, said in an interview that aired Tuesday on "TODAY."

Norwegian said Lenkoff was escorted on a flight to Lisbon, Portugal, then put in the care of airport staff members to continue her journey back to the U.S., where she has safely returned.

Breaking News Reporter

FinanceBuzz

15 Things You Must Do Every Time You Board a Plane

Posted: October 25, 2023 | Last updated: October 25, 2023

From waiting in the security line to keeping your fingers crossed that the plane isn’t delayed, flying is rarely a stress-free process.

However, whether you’re a first-time flyer or hop on a plane every few weeks for work, everyone can take the same steps to make sure the process goes as smoothly as possible.

Here are 15 steps frequent flyers take when boarding a plane that make the entire experience easier and more efficient. Step up your travel game by putting these tips into practice.

Compare the best travel credit cards for nearly free travel

Make sure your passport is valid

Traveling abroad? Pull out your passport right now to make sure it’s still valid.

You don’t want to be stuck in the stressful position of having to make an emergency call to your state representative’s office to try to get a passport ASAP.

Get expert advice on making more money - sent straight to your inbox.

Check your TSA PreCheck status

If you don’t already have TSA PreCheck, sign up before your next flight. It makes the security process smoother and more efficient.

It also saves you from the stress of arriving at the airport only to realize that the standard security line is wrapped around the building. Having PreCheck allows you to avoid that hassle, as you get to use a shorter line that is almost always faster.

The process of getting TSA PreCheck can take time, so stop by the official website to learn more about how to enroll.

If you already have TSA PreCheck, make sure it’s still valid. It must be renewed every five years.

Notify your credit card provider of your travel plans

If you’re traveling somewhere that is out of the ordinary for you, notify your credit card provider before you take off.

If you arrive in Europe but typically don’t travel there, your lender could flag the card and put it on hold temporarily out of an abundance of caution. Letting the lender know your plans in advance can help you avoid this inconvenience.

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Confirm your sitter’s plans

Before you leave home, make sure your pet sitter or house sitter has everything they need to do their job while you’re gone.

Remind them which days they need to be on duty. Also, do a last check to make sure they have a key to get into your house.

Pack your carry-on for easy access

Packing your carry-on efficiently is one key to a comfortable travel experience.

Consider using smaller storage bags to help organize your belongings before you put them in the carry-on. Keep items that you will need during security and boarding toward the top of your bag.

Double-check your toiletry bag

No one likes leaving a favorite toiletry behind because they forgot that liquids must be in containers that are 3.4 ounces or less. Double-check your toiletry bag to make sure you are in compliance.

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Make sure the airline app still works

Make sure you have the airline’s app on your phone and that it is still working before you get to the airport. It can make everything easier, from checking a bag to monitoring delays and exploring the latest in-flight entertainment.

Download media

If you plan on tuning into a podcast or catching up on a favorite show, download those to your phone before leaving home.

With media already on the phone, you won’t have to worry about a strong Wi-Fi connection to listen or watch, and you won’t have to pay for internet access.

Figure out where to park

You don’t want to arrive at the airport only to find all the lots are full. So, look at your options ahead of time and see if you can reserve a spot, either at an airline lot or a less expensive lot nearby.

9 nearly secret things to do if you fly Southwest

Check out the Wi-Fi situation

Some airlines will provide free texting, while others offer free internet. Some don’t offer connectivity at all.

So, find out your airline’s Wi-Fi situation. If service is available but isn’t free, decide whether you want to pay the additional fee.

Make sure you have the seat you want

If you didn’t pick your seat when you first booked the flight, you might have been assigned something you don’t like.

If so, open the airline app and see if you can change the seat. There may be an upgrade fee associated with the change, but it could be worth it if you feel strongly about switching.

Fill up your water bottle

No one wants to pay several dollars for a bottle of water at the airport, so don’t forget to bring your own reusable water bottle.

You will have to empty it before you go through security, but most airports have filling stations where you can fill the bottle with free filtered water.

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Moisturize your skin

Dry air is inescapable in an airplane. So, apply moisturizer to your skin before your board. This is especially important if you are going to be in the air for a long time.

Have your boarding pass ready

Whether you print a boarding pass or keep it on your phone, have it out and ready to go once it’s time to board.

Doing so will help the entire process go smoothly and reduce the frustration of fellow travelers who are anxious to board.

Wipe down the tray table

Airline tray tables are notoriously dirty. To make sure you have a sanitary experience, take antibacterial wipes with you and give the entire tray table and the armrests a wipedown as soon as you board.

Bottom line

Traveling can be a complicated process, but using a few expert tips makes it easier.

Also, consider booking your next trip — and paying for other vacation expenses — with a great credit card that helps you earn travel rewards or other perks.

More from FinanceBuzz:

• 6 genius hacks Costco shoppers should know
• 9 things you must do before the next recession.
• Can you retire early? Take this quiz and find out.
• 9 simple ways to make up to an extra $200/day

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2 injured on Southwest flight after turbulence forces emergency landing in Tampa

A Southwest Airlines flight headed to Orlando from New Orleans made an emergency landing in Tampa Wednesday after it encountered turbulence, and two people, including a flight attendant, were injured.

Southwest flight 4273 departed from Louis Armstrong New Orleans International Airport at 6:44 a.m. and landed in Tampa at 8:56 a.m. on Wednesday after the captain declared an emergency and requested paramedics to treat anyone who may be injured, according to a statement from Southwest and available flight data.

Incidents with a different airline: United Airlines timeline- A look at incidents from the airline this year

The two people who were injured were transported to the Tampa Bay-area medical facility. Southwest told USA TODAY that one of its flight attendants was injured and transported by paramedics, but it did not confirm who the other person was.

The flight eventually made it to Orlando's airport, MCO, but Southwest reported a four-and-a-half-hour delay.

Julia is a trending reporter for USA TODAY. She has covered various topics, from local businesses and government in her hometown, Miami, to tech and pop culture.   You can follow her on  X, formerly known as Twitter ,  Instagram  and  TikTok : @juliamariegz.

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Your 2024 Illinois Solar Eclipse Guide

Jan 03, 2024 • Outdoors & Regional

Explaining the 2024 Solar Eclipse

Imagine being in the Middle of Everything to witness a   twice-in-a-lifetime astronomical event . If you make your way to Southern Illinois, you'll get that chance. 

What is a solar eclipse?

A solar eclipse is a rare, celestial event that occurs when the moon passes between the Earth and the sun, causing the sun to be partially or completely obscured from view as observed from a specific region on Earth. This happens because the moon's shadow is cast onto the Earth's surface, blocking or partially covering the sun's light.

When is the next total solar eclipse?

On April 8, 2024, a total solar eclipse is set to occur, marking the final one visible from the United States until the year 2045.

Where will the eclipse be visible?

This celestial event will pass through a path of totality encompassing 13 states, including Illinois.

Where is the best place to view the eclipse?

While a partial solar eclipse will be visible across the entire country including much of the rest of Illinois, the special characteristics of a total solar eclipse can only be experienced within the narrow path of totality that will traverse Southern Illinois - specifically in areas such as Carbondale. It is only within this specific region and during this precise moment that you can observe the sky transitioning to darkness, resembling nighttime, as the Moon completely obstructs direct sunlight and unveils the solar corona—the Sun's outer atmosphere.

This means only residents of Southern Illinois and visitors alike will have the rare, unique opportunity to see this truly remarkable event and be witness to the rare astronomical phenomenon known as a total solar eclipse. Carbondale is on the center-line of the path of totality and will see 4 minutes and 9 seconds of totality for eclipse 2024 (nearly double what was seen in 2017). For other spots to view the eclipse in Illinois, keep reading!

How do I plan to see the eclipse?

If you're planning to travel, be sure to   view the Illinois Department of Transportation's website   for travel tips and info on how to prepare.

Read on for more details on what you'll need to bring with you, the best places to see the eclipse, events, and more. Let's have a solar-bration!

Get in a Celestial State of Mind

Before embarking on your eclipse adventure, take a moment to delve into all things out-of-this-world by visiting these planetariums and observation centers. These celestial phenomena have fascinated humanity for centuries, and understanding them can add a whole new layer of wonder to your experience.

Adler Planetarium

Located in Chicago, America’s First Planetarium is more than a museum. It's a laboratory, a classroom, and a community. Enjoy interactive exhibitions, live planetarium shows and more.

Cernan Earth & Space Center

Triton College's on-campus space center in River Grove is an educational, engaging attraction with galactic appeal. It features a variety of earth and sky shows, children's shows and laser light shows.

William M. Staerkel Planetarium

With a state-of-the-art digital projection system and special programs, visitors to Champaign can learn about the stars, planets and more at the second largest planetarium in Illinois.

Strickler Planetarium

Come witness the history of the universe in Bourbonnais from its fiery birth to the formation of our own solar system on a state-of-the-art digital projector that gives a multimedia and full-dome show.

Road Trip Hotspots:  Roadside Stops  

As you head off on your road trip to Southern Illinois, there's a bounty of iconic attractions and features to stop by along the way. 

Kaskaskia Dragon , Vandalia

Is a dragon really a dragon without fire-breathing? Of course not. And this ferocious metallic statue in Vandalia agrees. On your way to experiencing something celestial, stop by this attraction for a fun dose of mythical. 

Big Things , Casey

Yes, seeing a total eclipse will make you feel small. But so will the town of Casey just off of Interstate 70. Host to a variety of larger-than-life attractions like the world’s largest rocking chair, mailbox, golf tee and driver, pencil, keys, and so much more. This town will make you feel like you’ve just stumbled upon a lost suburb of giants.

Fort Massac Encampment , Metropolis

For those history lovers, Fort Massac is Illinois’s first state park and home to a wooden fort built by French soldiers in 1757.

Superman Statue & Museum , Metropolis

Metropolis is the home of Superman! Take a photo with the 15-foot-tall statue of the Man of Steel. A statue of Lois Lane is also located nearby. And be sure to visit the world's largest collection of Superman memorabilia at the  Superman Museum .

Walker’s Bluff Casino & Resort , Carterville

Keep an eye out for a variety of hosted activities related to the eclipse, plus enjoy all the amenities on offer including a spacious indoor/outdoor pool, fine dining venues, and a variety of gaming and entertainment.

Road Trip Hotspots:  Nature Walks

Don't forget to visit a few local state parks and rolling hills to get in some of your steps and take in the wondrous beauty of the natural landscapes that surround you.

Starved Rock State Park , Utica 

Seasonal waterfalls, awe-inspiring bluffs, and rugged canyons dominate the storied landscape at Starved Rock. Rich with history and beauty, Starved Rock’s hiking trails meander through towering trees and scenic overlooks along the Illinois River. 

Matthiessen State Park , Utica

Located in central LaSalle County, approximately four miles south of Utica and three miles east of Oglesby, Matthiessen is a paradise for those interested in geology as well as recreation.

Pere Marquette State Park , Grafton

With nearly 8,000 acres of scenic beauty, Pere Marquette State Park is one of the most picturesque and beautiful locations on the Illinois River and the largest state park in Illinois.

LaRue Pine Hills , Wolf Lake

LaRue-Pine Hills is one of the most unique areas in the world. As with many places in the Shawnee National Forest, the beauty we see today is rooted in geologic history. Scenic drives, hiking, and camping are available.  

Best Places to View the Eclipse in Illinois

The Path of Totality will span across 13 states. A large section of Southern Illinois lies along the path, hitting multiple towns and cities. Take a look at the map below and see which parts of Southern Illinois lie within the Path of Totality, so you can discover which places will be best to view the eclipse! 

Marketing itself as the Crossroads of the Eclipses, this is a great spot for eclipse-chasers. Southern Illinois University is planning a public viewing at a football stadium – with NASA Edge in attendance.

Garden of the Gods, Shawnee National Forest

Situated in Shawnee National Forest, a beautiful, unspoiled wilderness area in Southern Illinois, Garden of the Gods is a perfect spot for viewing astronomical events.

Bald Knob Cross, Alto Pass

As well as being close to the point of greatest eclipse duration – Bald Knob Mountain is one of the highest places in the area. Expect low horizons and a big crowd.

Traffic Information

There'll be an increased amount of traffic on the roads around the eclipse event. Make sure you plan ahead and check out the below links for further details.

• Road construction:  Road Construction (gettingaroundillinois.com)
• Traveler info:  Traveler Info (gettingaroundillinois.com)

Solar Eclipse Events in Illinois

Fairfield eclipse (fairfield), april 8, 2024.

Event date(s): April 8, 2024 Location: Fairfield, IL

Join us for the Total Solar Eclipse on April 8th, 2024 in Fairfield, Illinois – The Center of it All!

Solar Eclipse At Historic Bell Hill (Cobden), April 8, 2024

Event date(s): April 8, 2024, 12-3 pm Location: Cobden, Illinois

Total Eclipse of the Art: at Alto Vineyards

Event date(s): April 6, 2024, 12-5 pm Location: Alto Pass, Illinois

Come and enjoy this day in celebration of local talent with an eclipse theme, in Alto Vineyard's comfy & pleasurable environment. This is a perfect opportunity to purchase that one-of-a-kind memorabilia of this historic crossover eclipse that will engulf Southern Illinois.

Total Eclipse Run (Vienna), April 8, 2024

Event date(s): April 8, 2024, 10:00 am - 3:00 pm Location: Vienna, Illinois

Get a move on and Run on the Day of the 2024 Total Eclipse by participating in the Total Eclipse Run presented by Revive Vienna. SAG Station (Drinks and Snacks) and SAG Driver will be available during the run times.

Solar Eclipse Wine Glass Painting at StarView Vineyards (Cobden), April 7, 2024

Event date(s): April 7, 2024, 1-3 pm Location: Cobden, Illinois

Get ready to unleash your creativity while enjoying a glass of wine, great food and friends. StarView Vineyards are are hosting a Solar Eclipse Wine Glass Painting event where you can personalize your very own wine glasses or beer mugs. Choose between a solar eclipse-themed design or make your own unique design! By the end of the event, you'll have two glasses to sip out of while you watch the once in a lifetime total Solar Eclipse the next day!

Solar Eclipse at Blue Sky Vineyards (Makanda), April 8, 2024

Event date(s): April 8, 2024, 11:00 am - 6:30 pm Location: Makanda, Illinois

Blue Sky Vineyard is perfectly positioned along the path of the 2024 eclipse with scenic views of the vineyard, open skies above and surrounded by rolling hills of the Shawnee National Forest.

Join us at the Eclipse Crossroads for the second total solar eclipse at Blue Sky Vineyard. Did you know that Blue Sky Vineyard was NASA’s Point of Longest Duration for the 2017 eclipse? We thoroughly enjoyed celebrating the 2017 event with so many wonderful guests and are now planning our 2024 experience.

Total Solar Eclipse Olney Illinois 2024 (Olney), April 8, 2024

Event date(s): April 8, 2024, 12:00 PM - 4:00 PM Location: Olney, IL

Marshall Illinois Eclipse (Marshall), April 8, 2024

Event date(s): April 8, 2024, 8:00 AM - 5:00 PM Location: Marshall, IL

Come join us for the Marshall Illinois Eclipse event!

Southern Illinois Eclipse (Carbondale), April 8, 2024

Event date(s): April 8, 2024, 1:59 pm Location: Southern Illinois

Twice in a Lifetime Solar Eclipse (Chester), April 8, 2024

Event date(s): April 8, 2024 Location: Chester, IL

View the NEXT Total Solar Eclipse On The Mighty Mississippi! Come join us for the Twice in a Lifetime Solar Eclipse event. Totality... totally worth it!

Discover Totality, Discover Carmi (Carmi), April 8, 2024

Event date(s): April 8, 2024, 12:45 PM Totality Begins: 2:01 p.m. CDT Location: Carmi, IL

Carmi is on the centerline of the path of totality and will see 4 minutes and 1 seconds of totality for the April 8, 2024 eclipse. This is double what was seen during the 2017 solar eclipse.

Eclipse on the Bricks (Albion), April 6-7, 2024

Event date(s): April 6-7, 2024 Location: Albion, IL

Come celebrate the historic Total Solar Eclipse with the Eclipse on the Bricks festival !

Bald Knob Cross of Peace Eclipse (Alto Pass), April 8, 2024

Event date(s): April 8, 2024, 12:00 PM Location: Alto Pass, IL

Get your tickets early! There has been a great amount of interest shown in their “spot on” location for the best viewing of this rare eclipse. They're working with the Solar Eclipse Committee and other area businesses on planning this incredible event, but suffice it to say that Bald Knob Cross will be a very popular spot for viewing this phenomenon. Gates will open at 10 AM. Please plan on arriving by 12 Noon to experience the Partial Eclipse beginning around 12:40 PM CDT, and the Maximum Eclipse around 2:00 PM CDT.

2024 Solar Eclipse (Newtown), April 8, 2024

Event date(s): April 8, 2024, 1:00 PM to 4:00 PM Location: Newton, IL

Southern Illinois Crossroads Eclipse Festival (Carbondale), April 8, 2024

Event date(s): April 8, 2024, 1:59 pm Location: Southern Illinois University, Carbondale, Illinois

On August 21, 2017, a total solar eclipse path stretched across the entire United States, reaching its point of greatest duration (GD) a few miles south of Carbondale. This region in Southern Illinois is not only in the path of the 2017 eclipse, but also the 2024 eclipse, making it a unique location for being able to perform observations of both eclipses from the same location. Carbondale is on the center-line of the path of totality and will see 4 minutes and 9 seconds of totality for eclipse 2024, nearly double what was seen in 2017. The two eclipse paths form an intersection just south of the SIU campus around Cedar Lake.

Touch of Nature Outdoor Education Center (Makanda), April 6-9, 2024

Event date(s): April 6-9, 2024, 1:59 pm Location: Makanda, Illinois

Located in the path of totality for the 2024 Solar Eclipse, Touch of Nature is the perfect location to turn the eclipse into a fun filled experience. The second of two once in a lifetime eclipses will be taking place in Southern Illinois and Touch of Nature is in one of the most ideal spaces for the viewing of this event. For nearly 4 minutes and 9 seconds, the sun will be completely blacked out in the middle of the day!

Eclipse Events: Market, Music, Trivia, Viewings & More (Greenville & Centralia), April 6-8, 2024

Event date(s): April 6-8, 2024 Location: Greenville, Centralia & Salem, Illinois

Head to Greenville and Centralia to celebrate this once-in-a-lifetime event, and support some great public libraries at the same time. There's a variety of events during the weekend before and day of the eclipse including music, trivia, murder mystery nights, markets and eclipse viewings and parties.

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Illinois Makers in the Area

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C's Bees

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Bryn’s cookie bin, scratch brewing company.

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St. nicholas brewing, shawnee hills lavender, pomona winery, alto clay works, rolling oak alpaca ranch, 17th street bbq, crown brew coffee co., alto vineyards winery & tasting room.

What to Bring with You

As you travel down to Southern Illinois, you might be wondering what essentials you'll need to bring with you to have a great solar eclipse road trip. We got you.

Bug Spray/Repellent

If you choose a remote outdoor spot to enjoy the eclipse, make sure you stay one step ahead of pesky critters and bring some bug spray to keep them away (especially if you've followed our advice and packed a tasty lunch).

Plenty of Food and Water

Depending on how early you get to your spot, the experience can last a while—and you might as well make a day of it! So bring plenty of food and water to keep you fed and hydrated—you don’t want to miss it trying to find lunch!

Make a Pinhole Projector

In a pinch, a pinhole camera/projector can help you watch the eclipse unfold in a safe way. All you need is white card stock, aluminum foil, tape, scissors, and a pin or paper clip. It's also a great project to help pass the time.

Sun Protection (Of Course!)

This should be an obvious one! Make sure you’re prepared to be outside in the sun for a while. Bring sunscreen, a hat, sun umbrellas, and anything else that'll help make your viewing experience relaxing (and burn-free).

Solar Eclipse Glasses

The actual full eclipse lasts a couple of minutes, but before it happens, the Sun, even a sliver of it, is still way too bright to look at with your own eyes. These glasses allow you to look right at it and see the outline of the moon move over.

Check the Weather!

Bad weather can impact your solar eclipse experience. Make sure you check the weather forecast. If it's looking a little cloudy, dress appropriately and cross your fingers—but it's a rare occurrence so don't let a little cloud put you off.

A Good Quality Camera

Don’t rely on your phone camera to get a good picture. If you're experienced and come prepared, you might just get that magic shot. You may need to use a “solar filter” to prevent harming your camera’s imaging sensor.

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8 Norwegian Cruise Passengers Stranded on African Island Catch Up to Ship After Traversing 7 Countries

The group of stranded American and Australian passengers included four elderly people, one with a heart condition and a pregnant woman

Natalia Senanayake is an Editorial Assistant, Lifestyle at PEOPLE. She covers all things travel and home, from celebrities' luxury mansions to breaking travel news.

Sipa via AP

• Nine Norwegian Cruise Line passengers were reportedly left behind on the African island of São Tomé and Príncipe on March 27 
• The group was on a guided excursion that got delayed, leading them to miss the ship’s "all aboard" call 
• A statement from Norwegian Cruise Lines noted that all guests are responsible for returning to the docked ship at the designated call time 
• Eight people were able to catch up to the ship on Tuesday morning after reportedly traversing seven countries.
• One, who had fallen ill before the incident, has safely returned to the U.S.

Multiple passengers were stranded on an island in Africa after their Norwegian Cruise Line ship reportedly left them behind. After several days of uncertainty and a trek across seven countries, they're now back on board the vessel.

On Wednesday, March 27, South Carolina couple Jill and Jay Campbell were enjoying a guided tour on the island of São Tomé and Príncipe located off the continent's western coast, ABC15 News reported at the time. The pair was with six other American and Australian passengers when they realized they wouldn’t make it back to the ship on time due to their tour taking longer than planned.

Though the tour operator contacted the cruise ship’s captain to inform them of the delay, the captain refused to let them back on the still-anchored ship when they arrived at the port because it was after the "all aboard" call, per the outlet. 

The São Tomé and Príncipe Coast Guard allegedly then took them by boat directly to the ship where the captain again did not permit them to board. 

The group later encountered another stranded passenger, an 80-year-old woman, who was hospitalized on the island after a cruise line tour, the outlet stated. The woman reportedly experienced memory and vision loss due to a medical emergency. 

In addition to the ill passenger, the group also includes one person who is pregnant, one with a heart condition and four elderly travelers. 

The majority of the group left their medications and credit cards on the ship except for the Campbells, who have reportedly paid over $5,000 for food, accommodations, and other necessities for their fellow passengers. 

On Sunday, the U.S. Embassy in Angola allegedly arranged for the group to fly to the West African country of Gambia, the ship's next planned port of call, so they could reboard. 

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Unfortunately, the group discovered the cruise ship wasn’t docked at the port in Gambia as planned because it had to spend another day at sea due to low tides. ABC News 4 reports the passengers spent fifteen hours traveling through six countries to make it to the port on Sunday. 

“We have to cross the ferry to get into Senegal,” Campbell told the outlet on Monday, marking their seventh country. “We just learned from the gentleman that the ferry hadn’t been working, but he said no problem, if the ferry is not working we will get another little boat and then pick up a car on the other side. And then once we get on the other side of Senegal, it’s another four-hour drive.” 

In a statement to PEOPLE, Norwegian Cruise Line said, “On the afternoon of March 27, 2024, while the ship was in São Tomé and Príncipe, an African island nation, eight guests who were on the island on a private tour not organized through us missed the last tender back to the vessel, therefore not meeting the all aboard time of 3 p.m. local time."

The statement continued, “While this is a very unfortunate situation, guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship’s intercom, in the daily print communication and posted just before exiting the vessel.”

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The cruise line added that guests are “responsible for any necessary travel arrangements” to meet the ship at the next port and that they had each of their passports “delivered to the local port agents to retrieve” when they missed their all aboard call.

The group was finally able to catch up to the vessel. They reached Dakar, Senegal, its next port, on Monday night, PEOPLE confirmed.

After what they'd been through, Jill told NBC News in a story published on Tuesday, "We are considering whether or not we are going to board the ship. We believe there was a basic duty of care that they had forgotten about, so it does concern us." While she allowed that Norwegian technically followed protocol, she says, "I believe that they really forgot that they are people working in the hospitality industry and really the safety and well-being of the customers should be their first priority."

On Tuesday morning, the eight passengers, less the person who had fallen ill and later safely returned home to the United States, chose to board the cruise. Norwegian confirmed the news to PEOPLE in a statement.

"Despite the series of unfortunate events outside of our control, we will be reimbursing these eight guests for their travel costs from Banjur, Gambia to Dakar, Senegal. We remain in communication with the guests and are providing additional information as it becomes available,"

The Norwegian Dawn departed from Cape Town, South Africa, on March 20 for a 21-day trip that will end in Barcelona on April 10.

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