american airlines change my trip

How to change or cancel an American Airlines flight

Editor's Note

Planning a vacation can take a tremendous amount of time and energy. When things go wrong, and you need to change or cancel your plans, will it be easy to do so?

Thankfully, changing and canceling American Airlines flights is incredibly easy. Over the past few years, the airline has eliminated most of the fees associated with changing or canceling many types of tickets.

In this guide, we'll help you better understand American Airlines' cancellation policy, change policy and refund policy.

American Airlines' cancellation policy

If you purchased your ticket directly, American Airlines' cancellation policy is pretty straightforward. There are a few key points to consider:

• All tickets are fully refundable within the first 24 hours after booking as long as your departure date is more than two days in the future.
• Nonrefundable tickets can be changed or canceled without a fee, but you won't receive a refund. Instead, you'll receive a travel credit to use on another flight.
• Basic economy fares are the only fares that cannot be changed once booked. However, with recent policy changes , you can cancel the flight by paying a fee. Similar to other nonrefundable tickets purchased, you'll receive a refund in the form of a travel credit.
• You can refund fully refundable tickets at any time to the original payment method.
• You can cancel award tickets and redeposit the miles you used without a fee.

As you can see, the current American Airlines cancellation policy is extremely customer-friendly. Except for basic economy and some tickets that originate outside of North and South America, you won't have to worry about jumping through hoops or losing the entire value of your ticket. Also, when changing a nonrefundable ticket, you'll receive a travel credit for any reduction in fare. For example, if you change from a $500 ticket to a $300 ticket, you'll receive a travel voucher for $200 to use on a future ticket.

To dive into the basic economy flight cancellation policy, you can now cancel a basic economy fare. Previously, these fare types could not be changed. But, there are some caveats to be aware of. Firstly, you must be an AAdvantage member — and your number must be tied to your reservation. You also must have booked directly with American Airlines, be flying on an American Airlines-marketed and -operated flight, and be traveling within the 50 U.S. states. While you'll receive the the refund in the form of a travel credit, there's a cancellation fee of $99. This means if your flight costs $200, you'll end up with a credit of $101.

Additionally, there are a few different expiration dates when it comes to receiving a travel credit from canceling or changing an American Airlines flight. AAdvantage members will receive a credit that expires one year from the date the credit is issued, while nonmembers only have six months to use the credit (for credits issued on or after April 2, 2024). Enrolling in the AAdvantage membership program is free, so there's absolutely no reason not to be a member — and have your credit valid for a full year.

Related: American Airlines is making it much easier to redeem your existing travel credits

How to cancel an American Airlines flight

The steps to cancel an American Airlines flight on paid and award tickets are now virtually identical. Once you log in to your American Airlines account , click on the "Your trips" link in the menu:

From your list of upcoming trips, select the one you'd like to cancel:

Select "Cancel trip":

Then, confirm your cancellation:

American Airlines should automatically reinstate your miles for award tickets, and the airline should automatically issue a travel voucher for paid tickets. The taxes and fees paid on award tickets should all be returned to the credit card used to pay. However, based on personal experience, double-check to ensure you receive the credit. If, by some chance, it gets refunded as a travel credit, you'll need to call American Airlines.

Related: Why you should wait to change or cancel your flight if you want your money back

How to change an American Airlines flight

Changing an American Airlines flight online is easy. You can also contact American Airlines via phone to change your flight. However, if you booked a web special fare with miles, those award flights can't usually be changed; you'll instead have to cancel and rebook. Here are the steps to change a flight:

Once you've pulled up your trip in your account online, select the "Change trip" button:

From there, click the box labeled "Yes, I want to change this flight," and search for new flights:

Select a new flight from the options given:

Then, American Airlines will display the new itinerary as well as whether you owe additional funds or are entitled to a credit:

If you're entitled to a travel credit, American Airlines will display this as a "Refund Amount." In almost all cases, that refund will be issued as a travel credit instead of a refund to your original payment method.

Once you've confirmed your new itinerary, you should receive an email from American Airlines with the travel credit to use on a future flight.

Related: The best credit cards that offer trip cancellation and interruption insurance

American Airlines' refund policy

American Airlines' refund policy is pretty straightforward but fairly restrictive.

Refundable tickets can be refunded to the original payment method at any time before departure. If you purchased the ticket directly from American Airlines, you can request a refund on the American Airlines website . But if you purchased your ticket from a travel agent, whether a traditional travel agent or an online travel agency such as Expedia, you'll need to contact them directly. For basic economy fares, you'll need to be an American Airlines AAdvantage member.

Nonrefundable tickets are only eligible for a refund more than 24 hours after purchase if one of the following applies:

• A schedule change of more than four hours
• Death of the passenger or a traveling companion
• Military orders for the passenger

Based on personal experience, if there's a schedule change (one less than four hours), American Airlines is very flexible with allowing you to change to a new flight — on the same day of travel or even the day before or after.

Related: The best credit cards for American Airlines flyers

Bottom line

Since American allows extra flexibility for changing or canceling a flight, you should be able to book without worrying about losing money or your miles.

And because American doesn't charge anything to redeposit miles, you should consider jumping on a great award booking as soon as you see it. You can always get those miles back without penalty if your plans change before departure.

Related reading:

• How to redeem miles with the American Airlines AAdvantage program
• Key travel tips you need to know — whether you're a beginner or expert traveler
• The best travel credit cards
• Where to go in 2024: The 16 best places to travel
• 6 real-life strategies you can use when your flight is canceled or delayed
• 8 of the best credit cards for general travel purchases
• 13 must-have items the TPG team can't travel without

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What to Do If the Airline Changes or Cancels Your Flight

Scott Keyes

September 19, 2023

You've booked your flights, found a hotel, and planned your activities. You're ready for your trip—and then you get an email from the airline that your flight has been changed or even canceled. Sometimes the change is just a few minutes difference, but sometimes it means you arrive in your destination far later than expected, or your nonstop flight becomes two flights, or your layover gets shortened to an impossible length. And in the worst instances, your flight may be canceled entirely. The airline may be able to fly you on a different day, or they may be canceling the entire route.

So, what can you do if it happens to you? We break down your options depending on the situation.

First, remember it might not be a bad thing

When an airline makes a significant change to your flight (what's "significant" varies by airline but can be as little as 90 minutes) you have the right to a) an full refund or b) to ask to be put on a different flight (without a change fee, and often without having to pay more if the new flight is more expensive).

This means if you didn't want to take the trip, score! You now qualify for a cash refund. If you did want to take the trip but didn't love your flight you now have the opportunity to change to a better one, free of charge. For example, say you snagged a cheap flight that has one stop, well now you can ask to switch to the nonstop.

>> Read more about how to make a flight change work to your advantage

If the airline cancels your flight and you do not want to rebook: .

If an airline cancels your flight, you’re owed a cash refund. It’s federal law : “A passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the passenger chooses not to be rebooked on a new flight on that airline.”

Airlines may try to hide the refund option and push you to take a voucher instead. Know your rights and be proactive. Even basic economy tickets—which are nonrefundable if you elect to cancel voluntarily—are eligible for a cash refund if the airline cancels your flight.

If an airline is stonewalling on a refund and offering a voucher instead, these are the three main options at your disposal.

First, hang up and call again. Agents often have discretion about who gets refunds. Many times you will have better luck with one agent than another. Be friendly and remember the agent isn’t to blame.

Second, you can file a complaint with the DOT .

Last, you can dispute the charge with your credit card. Most banks guarantee that if you paid for something and didn’t receive it, you can dispute the charge and be reimbursed by the credit card. If an airline refuses to provide a refund, the chargeback option is there.  

If the airline makes a significant change to your itinerary:

Most airlines have policies that if they change your itinerary in a significant way after booking, they'll work with you to get you on the best flight for your schedule. What constitutes a significant change varies by airline (for most it's 90-120 minutes, though for American it's four hours) or your connection time needs to shrink to below the airport or airline's stated minimum connection time.

In that case, the first thing you should do is go online to see what other flights are available from that airline and select the best option for your schedule.

Don’t worry if the fare for the new flight is higher than what you paid for yours; if there's an open seat, the airline will likely move you to the flight you request for free, regardless of what it says it costs. Once you’ve decided on a new flight, call the airline to get your itinerary switched. 

If the change is significant enough and there are no other flights that work with your schedule, you do have the option to request a cash refund (even with a normally non-refundable basic economy fare). Again, this varies by airline; for United it’s two hours, for Delta it’s 90 minutes and for American it’s 4 hours. However,  depending on what you originally paid and how soon you’re traveling, you may not be able to find a replacement flight at a good price. (Remember: last-minute flights tend to be very expensive.)

If the airline cancels your flight and moves you to another flight:

Perhaps you were scheduled to fly on Monday, but the airline has canceled that flight and put you on a Tuesday flight. Or maybe you were going to fly from Portland to Philadelphia, but the airline stopped operating that route, so instead they fly you from Portland to Seattle to Philadelphia. In this case, the solution is similar to the above. You can accept the new flight, or check out your options and then call the airline and ask to be moved to a flight that works better with your schedule.   

Again, if this change is more than the minimum times stated above, you also have the option to get a refund (even with a normally non-refundable basic economy fare), but that may mean you won’t be able to take your trip at all.  

If the airline cancels your flight because they are no longer operating that route:

Here’s where it gets a bit muddier. 

In the case of a large airline that operates a hub-and spoke model or has several codeshare partners, the airline will likely just reroute you, as in the example above. For an airline like United or Delta, this is easy. Rather than flying you directly from, say, San Francisco to Madrid, if they cancel their SFO–MAD route, they might fly you from San Francisco to Paris to Madrid, with the final leg connecting on a European partner, or they could put your on their flight from San Francisco to their New York hub where you can catch their direct flight to Madrid. 

But many budget airlines —such as Norwegian and Level—don’t have an extensive partner network and instead of a hub-and-spoke model, they operate a point-to-point model. This means if they cancel a specific route, it may not be possible to reroute you. In this case, the most likely outcome is that the airline will cancel your flight and issue you a refund.

One exception is if you’re willing to be re-accommodated on a different point-to-point route. For example, if a budget airline canceled their Boston-Paris route, they may be willing to rebook you onto their Boston-London flight, or their New York-Paris flight. In either case, you would likely be responsible for getting yourself from London to Paris or from Boston to New York. 

If the airline cancels your flight because they have gone out of business:

Airlines don’t go out of business often, but it has happened a few times in the last few years, such as the notable demise of Icelandic carrier WOW Air and UK-based Thomas Cook in 2019. In these cases, it’s very unlikely you’ll get a refund from the airline, but you may have other ways to recoup your expenses. See below, and read our article on what to do if your airline goes bust or what to do when an airline cancels thousands of flights for more details. 

How to get compensation or recoup other expenses

In cases where the airline isn’t going out of business but they cancel your flight and can’t reroute you, you'll get a refund for the fare. But what about other expenses, such as connecting flights you purchased separately, or nonrefundable hotels and activities? If you booked your flights with a credit card that offers travel protections, those expenses may be covered as part of the cards trip cancellation policies. Your best bet is to call your card services and ask about what’s covered and the process for filing a claim. 

Additionally, under the European Union’s Flight Compensation Regulation 261/2004 (also known as EU 261), passengers flying to, from, or within the EU are entitled to up to €600, depending on the flight distance, for cancellations. The catch is that it only applies if you were informed less than 14 days prior to the scheduled departure date of that flight. If your flight is canceled once you're on your trip, you have the right to reimbursement for the unused portion of the flight, re-routing or return, as well as assistance and compensation. You can read full details and see if you're eligible for compensation here .

How to get a replacement fare

When it's a high profile instance of an airline going out of business, sometimes other airlines will step up to help with discounted fares for stranded passengers. But when it’s case of an airline simply discontinuing a route, it’s up to you to find a replacement flight, if you still want to take the trip. 

Depending on how much time you have until your trip, you could wait to see if another great deal pops up. If it’s closer to your trip, though, you may need to act fast. Good last-minute deals are a thing of the past; the best fares for international flights are found 2-8 months in advance (and even farther in advance for peak season). As your date of departure approaches, prices will start to rise.

We recommend using the Greek Islands Trick: focus on getting the cheapest flight across the ocean to the continent you want to visit, and then connect to your final destination on a cheap regional flight. For example, if your flight from Las Vegas to Paris was canceled, look at flights from Las Vegas to any other city in Europe. Most of the continent is a cheap flight away from Paris. 

You can also do this closer to home. If your flight from Minneapolis to Mexico City is no longer running, you could look for cheap flights to Mexico City from hubs like Chicago or Denver and then hop a regional budget flight to one of those cities to connect to your international departure. 

>> Read more about the Greek Islands Trick here. 

If you’re already on your trip when the flight is canceled and you need to get home cheaply, compare the the cost of a roundtrip ticket vs one way. One-way international tickets tend to be more expensive than roundtrips, so even if you only need the one-way flight to get you back home, it may be cheaper to book a roundtrip and simply not use the return flight. Alternatively, if you have a stash of frequent flyer miles, they’re often great value for one-way international flights.

>> Read more about finding cheap one-way flights or how to manage other common travel troubles   

Founder & Chief Flight Expert

Published September 19, 2023

Last updated January 9, 2024

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American Airlines refund policy

Steps to getting a refund from american airlines, american airlines flight credits, how to know if you purchased refundable american airlines tickets or not, other options for getting your money back, final thoughts on american airlines refunds.

When traveling, it’s wise to be prepared for plans to change. The chance that a flight could be delayed due to weather — or an unprecedented pandemic — might have you thinking twice about booking your trip. Rather than scrap your dreams and avoid travel altogether, opt for a backup plan.

Will American Airlines refund a ticket in such circumstances? If you booked a flight on American Airlines and need the cost of your ticket refunded, here’s how to get the process started.

It can be difficult to navigate American Airlines’ refund policy, but here are the key parts to understand before booking.

If you cancel any tickets within 24 hours of booking and at least two days before departure, you will automatically get a full refund to your original form of payment without needing to take additional steps.

Basic economy fares are never considered refundable American Airlines tickets unless they are canceled within that 24-hour booking window.

You can book a refundable ticket from the get-go by filtering results by what the airline calls “Flexible tickets” in its search engine.

A nonrefundable American Airlines fare, regardless of class, isn’t eligible for a refund unless:

There has been a flight schedule change of more than four hours.

The passenger and/or traveling companion has died.

Military orders affect the passenger’s ability to travel.

If any of the above circumstances arise, you will be eligible for a refund from the airline in the form of a travel credit (we talk more about this later).

You must submit separate refund requests for your flights, seats and other purchases.

In general, the refund process requires that you cancel the reservation for the applicable passengers first. Refund requests must be submitted individually for each ticket in a record locator.

» Learn more: Guide to canceling an American Airlines flight

The refund process depends on when you booked your American Airlines trip and when the flight was canceled. Automatic refunds are given if you cancel the booking within 24 hours of purchasing a ticket and if that purchase happened 48 hours before the flight's departure. The carrier will refund the value of your ticket minus service charges for booking through the reservations phone system and nonrefundable taxes.

Beyond this 24-hour window, you’ll need to be mindful of a few steps to get a refund from the airline. You can call American Airlines reservations; however, to avoid high call volumes, you can also submit a refund request online.

1. Wait until your trip is canceled

American Airlines typically doesn’t offer refunds on nonrefundable tickets when you’ve voluntarily canceled your trip. This includes choosing to cancel your trip because you’re no longer comfortable traveling.

If an involuntary cancellation or significant change or delay is made by American Airlines, you can choose to request a refund. However, sometimes you won’t know of a flight cancellation until within 24 hours of your departure time, so stay on top of your flight’s status.

An example of what the carrier considers a significant involuntary change or delay, based on its conditions of carriage terms, is if your departure time is delayed for more than four hours. If your flight is officially canceled and eligible for a refund, you can start the process for a refund.

» Learn more: American Airlines bag fees: How they work, how to avoid them

2. Initiate an American Airlines refund request

To get a refund for a canceled American Airlines flight, visit prefunds.aa.com . When you arrive on the page, you’ll see a pop-up box that says your ticket value is safe when you’re ready to rebook.

To continue with a refund request, click on the blue "Refunds" button.

3. Pull up your canceled booking

After clicking on the "Refunds" button, the pop-up box will close and you’ll see the information that’s in gray behind it. You’ll need the last name of the passenger associated with the canceled ticket and the ticket number.

In the "Request a Refund" section, enter your ticket number and the passenger’s last name into the respective fields. Then, click "Submit."

The carrier will pull up the canceled reservation, and you can go through the steps to see whether the booking is eligible for a refund along with your options.

4. Verify the information of the canceled booking

Read the reservation information carefully to ensure that the correct booking was pulled for the refund request. If everything looks correct, click on the blue "Continue" button.

» Learn more: The complete guide to American Airlines partners

5. Review your refund eligibility

The next step shows you whether your booking is eligible for a refund. You can also view other options by clicking on the blue "Options" link.

If you’re eligible for a refund, click on the blue "Continue" link to submit a formal refund request to American Airlines.

6. Enter your contact information

You’ll be asked to fill in your basic contact information. This includes your full name, address, email address (which you’ll need to enter twice) and phone number.

After completing each field, click on the blue "Continue" button.

7. Verify and review the refund request

The next step asks you to review all of the details for the refund request, including the booking information and your contact information. It will also prompt you to select a "Reason for Refund" from a drop-down menu.

Choose the option that best describes your reason for requesting a refund. There’s also a comment box to the right of the dropdown if you need to include further clarification.

When you’re ready, click on the blue "Submit" button.

If your reason for a refund requires additional documentation (such as for a medical condition), you’ll be asked to upload supporting documentation.

» Learn more: The complete guide to redeeming American Airlines miles

8. Keep your refund request confirmation number

After completing the final review and uploading any necessary supporting documents, you’ll receive a confirmation number. Keep this handy, in case you need to follow-up on a refund request or contact American Airlines about it.

You can expect a refund within seven business days if the booking was purchased using a credit card. If you haven’t received a refund and would like to check on the status of your request, you can look it up here .

If a flight schedule change is more than four hours, the passenger or a traveling companion has died, or military orders impact the passenger’s ability to travel, the original value of your nonrefundable ticket can be issued as a travel credit.

American issues three types of travel credits: Trip credits, flight credits and travel vouchers. All of these can be used for future flights.

Trip credits: Trip credits are issued as refunds and remaining value from flight credits. Trip credits can be used on domestic or international paid flights originating in the U.S. and expire within one year from the date of issue.

Flight credits: Flight credits are provided for unused or canceled tickets. These credits are valid on paid flights (within or between the U.S., Puerto Rico and U.S. Virgin Islands). These must be used within one year from the date of issue and only one credit is allowed per passenger.

Travel vouchers: American’s travel vouchers can be electronic or paper and are valid on flights only. These must be used within one year from the date of issue and up to eight credits are allowed per passenger. Travel Vouchers expiring between Jan. 1, 2021, and May 31, 2021, were automatically extended to expire on March 31, 2022.

To redeem your credits, visit the American Airlines travel credit hubpage .

» Learn more: The basics of travel cancellation refunds and vouchers

If you booked the flight on the American Airlines website, you were given the option of booking a refundable ticket. Refundable ticket perks are generally offered as an add-on during booking, resulting in a higher price compared with nonrefundable tickets.

You can also confirm the type of ticket you purchased by:

Viewing fine print on your original booking confirmation email.

Calling American Airlines Reservations at 800-433-7300.

Logging into your American Airlines account to see your booking details.

» Learn more: Plan your next redemption with our airline points tool

If American Airlines won’t help you get a refund, travel insurance might. This optional standalone insurance can be purchased separately from your airfare.

But you might not even need to pay out-of-pocket for trip insurance because many credit cards offer travel insurance as a built-in benefit to customers who pay for a flight on that card.

Consider upgrading add-on coverage called Cancel For Any Reason policy ; while more expensive, it expands list of covered reasons for flight refunds.

» Learn more: Is Cancel For Any Reason travel insurance worth it?

With the right planning, submitting an American Airlines refund request doesn’t have to be a headache. As travel plans and restrictions continue to change day by day, having the flexibility to get a refund on your next flight can help put you at ease.

Consider booking nonrefundable American Airlines flights only if you’re fully confident that you won’t have to cancel or require a cash refund. If possible, purchase flights that are eligible for a refund so you can get your money back ASAP if the trip falls through.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

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2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

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1x Earn 1 Loyalty Point for every 1 eligible AAdvantage® mile earned from purchases.

70,000 Earn 70,000 American Airlines AAdvantage® bonus miles after spending $7,000 within the first 3 months of account opening.

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1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

Schedule Change

Travel Agency Procedures

Schedule Change Processing Guidelines

A Schedule Change is a planned change that may occur more than 72 hours prior to the flight’s scheduled departure. Examples - Change of flight times, change of equipment or carrier, flight cancellation due to a reduction in frequency, etc.

Whenever this occurs to a ticketed customer's itinerary, American Airlines will try to offer alternate protection whenever possible, maintaining the original ticketed origin and destination, including original length of stay.

It is important to note that due to nuances in Schedule Change system processing between other airlines and different GDS systems, our AA PNR may not always reflect the most recent other airline schedule change information.  For these scenarios, please continue to follow the indicated guidelines within this policy based on the schedule change that was received in your agency PNR.  Although the other airline schedule change may not appear in our AA PNR, these flights are still reported to AA for auditing purposes .

Additionally, American’s automated re-accommodation will queue all received schedule changes to the booking source for notification.  It is the responsibility of the booking source to accept the schedule change on their customer’s behalf, notify the customer of the change, and reissue or revalidate the ticket as applicable. If an alternate preferred flights is booked following our Schedule Change policy guidelines, the Reissue/ Revalidation (if applicable) must be done at time of rebooking.

Note: If the only change is to the flight number, the customer does not qualify for alternate flight re-accommodation or refund.

·           A reissue is not required for tickets containing AA Prime space only, and online check-in will not be affected.

·           If the ticket contains AA*/Codeshare or OA Prime flights, the ticket must be reissued.

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SalesLink Self-Service

Schedule Change checks the itinerary of your schedule change PNR to ensure the new flights meet American’s schedule change guidelines. SalesLink either revalidates the ticket (Revalidate American Prime Flights) or confirms your newly rebooked flights conform to the Schedule Change guidelines by adding PNR remarks. As an industry standard, the travel professional will continue to annotate SKCHG in the endorsement box when reissuing the ticket. 

Schedule Change service requests guidelines:

·           The cut off time for Domestic is 2 hours

·           The cut off time for International is 3 hours

·           Bookings that reflect the “C/” in the Name Field (Groups of 10 or more and  Corporate  bookings) will need to contact the Group and Meeting Travel (GMT) desk.

SalesLink Schedule Change Options:

1.      Revalidate AA Flights:

·           SalesLink will revalidate the ticket and add PNR Remarks

·           To qualify for a Revalidation, the segments intended to revalidate must be AA Prime – same inventory – same routings (including connection point)

2.      Reissue AA Flights:

·           SalesLink will verify that the new flights meet the Schedule Change guidelines and will document the PNR

·           This option would apply when the AA Prime flights don’t qualify for a revalidation (connection city change, for example)

·           When the AA Prime flights do not qualify for a revalidation, a reissue is required

3.      Reissue 300-Mile:

·           SalesLink will verify that the new flights meeting the Schedule Change guidelines and will document the PNR

·           When a change to origin or destination is allowed, Reissue 300-Mile will verify that the new flights meet the Schedule Change guidelines and will document the PNR

Schedule Change is 60 minutes or less

General Guidelines

·           For Basic Economy – refer to Basic Economy

·           If ticketed as a non-stop itinerary, may rebook non-stop or connecting

·           Must offer another flight on the same travel day as the affected flight*

·           At no time is it acceptable to book on a non-JB, non- one world carrier*

·           OA*/Codeshare segments are  not allowed

o     For example:

BA*7053 LHR MAD  915A 1245P

OPERATED BY IBERIA                                       

*Any exceptions to the above guidelines will be listed below

If the overall schedule change was 60 minutes or less, please follow the suggested rebooking options as described below: 

·          AA Prime

·           Offer another AA Prime flight, maintaining same inventory, same travel day, and same origin/destination as originally ticketed

§    If ticketed as a connection, may offer non-stop when same ticketed inventory is available

·           Offer alternate AA*/JB flight, maintaining same or equivalent RBD inventory, same travel day, and same origin/destination as originally ticketed

·           If unable to book for the same day due to the scheduled flight times are not available, may book the first available flight the day before or day after, maintaining the same inventory

·          AA*(Codeshare)

AA*/JB Affected flight is operated by a Joint Business Carrier (AY/BA/IB/JL/QF)

·           May offer another flight wholly on AA Prime or AA*/JB, maintaining same or equivalent RBD inventory, same travel day, and same origination/destination as originally ticketed

·           May rebook the ticketed AA*/JB flight on the operating JB prime flight when the codeshare equivalent is no longer offered, maintaining the same ticketed inventory and same routing

·           If unable to book for the same day due to the scheduled flight times are not available, may book the day before or day after, maintaining the same inventory

Affected flight is operated by an AA codeshare carrier (which may include 3M/6E/9K/AS/AT/CX/CZ/EI/FJ/G3/GK/HA/JA/JQ/LY/QR/RJ/TN)

·           Offer another AA*codeshare flight on  the same ticketed operating carrier,  maintaining same inventory, same travel day, and same origin/destination as originally ticketed

o     When the codeshare is no longer offered,  you may rebook on the prime flight of the  same ticketed operating carrier , maintaining the equivalent RBD inventory for the ticketed fare, same travel day, and same origin/destination as originally ticketed

·           Offer alternate AA Prime or AA*/JB flight, maintaining same inventory or equivalent RBD, for the same travel day, and same origin/destination as originally ticketed

·          AA/OA Prime

AA/JB Affected prime flight is a Joint Business Carrier (AY/BA/IB/JL/QF)

·           Offer another flight on the same ticketed JB prime carrier, maintaining same inventory, same travel day, and same origin/destination as originally ticketed

·           Offer alternate flight on AA Prime or JB Prime flight, maintaining equivalent RBD inventory for the ticketed fare, same travel day, and same origin/destination as originally ticketed

AA/ one world Prime (non-JB) Affected prime flight is a  one world carrier (AS, AT, CX, MH, QR, RJ, S7, UL)

·           Offer another flight on the same ticketed  one world prime carrier, maintaining same inventory, same travel day, and same origin/destination as originally ticketed

·           Offer alternate flight on AA Prime, AA*/JB, JB Prime, or any prime  one world carrier flight that is allowed within the fare rule, maintaining equivalent RBD inventory for the ticketed fare, same travel day, and same origin/destination as originally ticketed

AA/Non- one world Prime Affected prime flight involves any other airline with whom AA has an Electronic Ticket Agreement

·           Offer another flight on the same ticketed OA Prime carrier, maintaining same inventory, same travel day, and same origin/destination as originally ticketed

·           If schedule change results in an Invalid Connection, may rebook the AA segments to have a valid connection with the Other Airline flight segment

·          OA Ticket Stock

Note: Always verify the schedule change guidelines with the validating carrier

·           May offer another flight on the same ticketed OA carrier, maintaining same inventory, same travel day, and same origination/destination as originally ticketed

·           If the customer prefers a different carrier or alternate route, please refer to the validating carrier (the carrier that represents the ticket stock)

Schedule Change is greater than 1 hour (61+ minutes)

·           These guidelines also apply when the schedule change causes:

o     An invalid connection

o     A nonstop flight changed to a through flight or connecting flight

o     A through flight changed to a connecting flight

o     A change in operating carrier

o     A change in departure or arrival city (this does not include change to connection city)

o     A codeshare flight is no longer confirmed and alternate codeshare is no longer offered

·           For Basic Economy – refer to  Basic Economy

·           May offer co-terminals for AA Prime flights only if the flight times are closer to the original schedule

·           If the customer has chosen an alternate co-terminal airport, they may use that airport for their continuing or return journey. This change must be made at the time of original ticket reissue

·           May add/remove an alternate connecting point within valid fare routing for the destination on the original ticket

·           May offer another flight on the same day or within 1 day before or after the customer’s affected original departure time*

·           AA destinations with less than daily service may book 1st available for that market before/after the original scheduled flight

o     May change their return and/or continuing travel dates on AA or AA*/ one world® to match original length of stay, maintaining the same ticketed inventory

OPERATED BY IBERIA    

Note:                                  

·           A refund is  not  permitted for a schedule change less than 241+ minutes

o      For all refund qualifications, refer to  Refunds

*Any exceptions to the above guidelines will be listed below:

If the overall schedule change was 61 minutes or more, please follow the suggested rebooking options as described below: 

·           Offer any available AA Prime flight, including American Eagle and affiliates, in the lowest available inventory, up to H for main cabin

·           For Premium Cabins, (First, Business, Premium Economy), if the same inventory is not available, may book the lowest available inventory in the same cabin as ticketed

§    If the ticketed cabin is not available, you may downgrade to lower cabin in any inventory – rebooking to the higher cabin is allowed when/if the original ticketed cabin becomes available

·           May book within 24 hours of the original departure or up to 7 days before or after the originally scheduled flight

·           When no other AA Prime, offer an alternate flight on AA*/JB or JB Prime, which must be within 1 day before/after the original departure time, maintaining same origin/destination as ticketed, in lowest available inventory, up to and including H for main cabin

·           When no other AA Prime, AA*/JB, or JB Prime flights are offered, offer AA*/ one world, or  one world Prime flights, which must be booked within 1 day before/after the original departure time, maintaining same origin/destination as ticketed, same ticketed inventory

Affected flight is operated by a Joint Business Carrier (AY/BA/IB/JL/QF)

·           Offer any available AA*/JB flight, including their affiliates, in the same ticketed inventory – if the ticketed inventory is not available, may book in the lowest available inventory of the ticketed cabin, up to and including H inventory for the main cabin

§    If the Premium ticketed cabin is not available, you may downgrade to lower cabin in any inventory – rebooking to the higher cabin is allowed if/when the original ticketed cabin becomes available

·           Offer any available JB Prime flight, in the same ticketed inventory – if the ticketed inventory is not available, may book in the lowest available inventory of the ticketed cabin, up to and including H inventory for the main cabin

·           May book AA*/ one world flight or  one world prime, maintaining same origin/destination, same ticketed inventory or equivalent RBD inventory for ticketed fare when booking  one world prime

Must confirm that you have received a record locator or OSI acknowledgement from the AA*/ one world or  one world prime carrier. If not, contact the Other Airline directly to inquire

·           May book up to 7 days before or after the originally scheduled flight

Affected flight is operated by an AA codeshare carrier (which may  include: 3M/6E/9K/AS/AT/CX/CZ/EI/FJ/G3/GK/HA/JA/JQ/LY/QR/RJ/TN)

·           Offer another AA* codeshare flight  on the same ticketed operating carrier , maintaining the same inventory and same origin/destination

o     Must confirm that you have received a record locator or OSI acknowledgement from the AA*/non-JB carrier. If not, contact the Other Airline directly to inquire

·           May book AA Prime or AA*/JB or JB Prime flight, maintaining same origin/destination, in the lowest available inventory, same cabin, up to H for main cabin or equivalent RBD inventory for the ticketed fare when booking JB Prime

§    Must confirm that you have received a record locator or OSI acknowledgement from the AA*/ one world or  one world prime carrier. If not, contact the Other Airline directly to inquire

AA/JB Affected flight is a prime Joint Business Carrier (AY/BA/ IB/JL/QF)

·           Offer any available AA Prime, AA*/JB, or JB Prime flight in the same or lowest available inventory, same cabin, up to and including H inventory for main cabin

·           May book up to 2 days before or after the originally scheduled flight

AA/ one world Prime (non-JB) Affected prime flight is a  one world carrier (AS/AT/CX/MH/QR/RJ/S7/UL)

·           Offer another flight on the same ticketed prime carrier, AA Prime, AA*/JB, or AA*/ one world, in the equivalent RBD inventory, maintaining same origin/destination

·           If available, may book wholly AA prime flights, replacing OA Prime flights, in the same inventory or equivalent RBD of the ticketed fare

·           Offer any available JB Prime flight, maintaining same origin/destination, in the equivalent RBD inventory for the ticketed fare

·           Offer any available  one world   prime flight, maintaining same origin/destination, in the equivalent RBD inventory for the ticketed fare If schedule change results in an Invalid Connection, may rebook the AA segments to have a valid connection with the Other Airline flight segment

·           Offer another flight on the same ticketed OA Prime carrier, maintaining same inventory, same travel day, and same origination/destination as originally ticketed

§    If original ticketed inventory is not available, must contact that OA for overbooking, or treat as a voluntary change

·           Rebook on valid Other Airline that is allowed within the ticketed fare rule, maintaining equivalent RBD inventory, same travel day, and same origin and destination as originally ticketed

·           If customer requests alternate carrier not allowed in the fare rules, follow normal handling processes for voluntary changes(s) including all applicable collections

·           Offer another flight on the same ticketed OA carrier, maintaining same inventory, same travel day, and same origin/destination as originally ticketed  

·           If schedule change results in an Invalid Connection, may rebook the AA segments to have a valid connection with the Other Airline flight segment  

Basic Economy

Follow the General Guidelines based on the length of flight time change. See exceptions below:

·           AA Prime flights must be rebooked in B inventory for Basic Economy fare  types

·           AA Prime flights with less than daily service may book the 1st available flight up to 7 days before/after the affected flight, and it must be booked in B inventory  only

·           AA*/JB flights with a schedule change that is 60 minutes or less may book 1 st  available AA*/JB flight within 1 day before or after the affected  flight

o     When booking on AA Prime, itinerary must be booked in B inventory  only

o     When booking on AA*/JB, itinerary must be booked in the original ticketed  inventory   

·           AA*/JB flights with a schedule change that is greater than 1 hour (61+ minutes) may book the 1st available AA Prime or AA*/JB flight up to 7 days before/after the affected  flight

o     When booking on AA*/JB, itinerary should be booked in original ticketed inventory, or lowest available inventory up to and including H  inventory   

§    When AA*/JB flight no longer exists, may be booked on JB Prime in original ticketed inventory, or lowest available inventory up to and including H inventory

Basic Economy fares booked in "B" class  must  remain in "B" class when eligible for self-service rebooking due to unacceptable schedule change. If "B" class is unavailable, please find an alternate flight where B class is available.

Changes after Schedule Change Acceptance

When the agency has accepted the schedule change on their customer’s behalf, and have either:

·           Reissued the ticket for the schedule change annotating  SKCHG  in the Endorsement Box – OR -

·           Revalidated the ticket for schedule change using SalesLink - Schedule Change –  OR -

·           Revalidate AA Flights or AA Auto-Revalidated the ticket

Then , the agency may exchange the ticket by annotating  SKCHG  in the Endorsement Box under the following conditions:

·           The original exchange is unacceptable to the customer

·           If a customer was protected beyond their original travel time or date and an earlier flight becomes available

·           A subsequent schedule change occurs 

–OR–

·           The agency may refund the exchanged ticket if the original Schedule Change met the parameters for refund.  See  Travel Agency Refund Processing Guidelines

Reduction in Frequency ( i.e..  Day of Week) / Suspension of Service

If the Schedule Change is due to an AA, AA*/Codeshare, or AA/OA Prime* Reduction in Frequency (Day of Week), Suspension of Service, or withdrawal from a market,  and  No Protection Agreement is in place, Travel Agent may rebook as follows:

AA Prime, or AA*/Codeshare

·           Offer the 1st available flight before/after the affected flight,  using the same ticketed operating carrier,  same origin/destination, and maintaining same inventory as ticketed

·           Offer the 1 st  available flight before/after the affected flight the affected, using AA Prime, AA*/JB, or JB Prime ( AY/BA/IB/JL/QF) , maintaining same origin/destination, and may book in the lowest available inventory, up to and including H in the main cabin

·           Offer to reroute customer same day via an alternate connecting city or next available connecting or non-stop flight. May book the first available connecting flight the next day if new flights require an overnight

·           AA destinations with less than daily service; may book 1st available flight before/after the original scheduled flight for that market

·           Offer alternate AA*/codeshare flight, maintaining same inventory and same origin/destination as ticketed

·           When no other AA* flight exists, it is ok to book on the original Operating Carrier’s Prime Flight in the equivalent RBD for the ticketed fare

§    RBD is the booking code validation/inventory specific to the ticketed fare

·           If AA/AA* codeshare/JB Prime flights are  no longer offered , it is ok to book on  an ‘other’  airline as:

§    one world Prime, must be allowed within the ticketed fare rule and the correct RBD inventory for that carrier must be used

§    OA Prime (non-JB, non- one world), must be allowed within the ticketed fare rule and the correct RBD inventory for that carrier must be used

§    Travel Agent should ensure a record locator is received from the other airline prior to ticket exchange

*AA/OA Prime included in Itinerary:

If   the original ticketed Other Airline prime segment results in an invalid connection or no longer offers that service,  and  no protection agreement is in place, Travel Agent:

·           May rebook on valid Other Airline that is allowed within the ticketed fare rule, maintaining equivalent RBD inventory, same travel day, and same origin and destination as originally ticketed

§    AA must have a valid interline agreement with this secondary carrier and the new segment(s) booking class must be valid for the fare ticketed.

§    If RBD inventory is not available,  must treat as voluntary change or refund

·           Must confirm that you have received a record locator or OSI acknowledgement from the Other Airline. If not, contact the Other Airline directly to inquire

Additional Categories

Revalidation

Revalidation can only occur on American and American Eagle Prime flights and is not applicable if any part of the itinerary involves codeshare space.  Typically, the AA Reaccom tool will revalidate eligible itineraries through automation and will send an SSR advising a  reval  has been performed. For example: 

For schedule changes which occurred prior to January 16, 2022:

·           ATTN AGY TKT ALREADY REVAL BY AA PER SCHD CHNG  ddmm  (date)

For schedule changes which occur on/after January 16, 2022:

·           ATTN AGY TKT REVALD FOR AA FLIGHTS ONLY PER SKD CHG  ddmm  (date)

This action does not prevent the agency from revalidating again should the customer find the change unacceptable.

Travel Agent Guidelines for Revalidation

When the customer does not accept the new itinerary, the itinerary may be changed according to Schedule Change guidelines as provided in this document. Once the itinerary is changed, the ticket may be revalidated via SalesLink.

Tickets Eligible for Revalidation:

·           American and American Eagle® prime flights only 

·           Change in flight number

·           Change in flight departure/arrival time

§    City pair and inventory must remain the same

·           Change of date

§    1st available flight as close to the original departure time as possible may fall on different date due to last flight in/first flight out, or reduction in frequency

  Determining Length of Flight Time Change

The flight time change is determined by the length of delay to the new connecting flight and its overall effect on the total directional travel time which may be unacceptable to the customer, per the example:

1 AA3266L 27MAY Q CIDORD WK2 245P 400P HRS /DCAA*FISXZF /E

2 AA3661L 27MAY Q CIDORD*SC2 1115A 1230P HRS /DCAA*FISXZF /E

3 AA2610L 27MAY Q ORDTUS WK2 515P 657P HRS /DCAA*FISXZF /E

4 AA 712L 27MAY Q ORDTUS*SC2 713P 859P HRS /DCAA*FISXZF /E

·           Customer was leaving at 2:45pm and arriving at 6:57pm = Total travel time of 4  hrs  and 12 min

·           Now the customer is leaving at 11:15am and arriving at 8:59pm = Total travel time of 9hrs and 47 min.

Even though neither of the flights changed by greater than 4 hours, the total  directional  travel time was affected by more than 4 hours, which makes the ticket eligible for refund.

Schedule Change results in change of airport

There may be times when a customer is protected to/from an alternate airport when there are no other options to the customer's ticketed origin/destination. This automation process is designed to provide the customer with a confirmed reservation on another flight, instead of leaving them without any protection. 

 When this occurs, and the customer does not accept the provided protection, you may:  

·           Offer an alternate flight to the same protection city (must be on AA Prime)

§    If the protection offered was booked on OA*/AA, the alternate flight must be booked as OA*/AA

·           Offer an alternate airport within a 300-mile radius from the original affected flight

·           Offer the customer a refund

300 Mile Radius

There may be times when a schedule change occurs that is unacceptable to the customer.  If there are no acceptable options to the customer’s original ticketed AA or AA*/JB origin/destination, agency may rebook to an alternate AA, AA*/JB, or JB Prime airport that is within a 300-mile radius of the affected ticketed city and within the same country.

Rebooking to an alternate airport is allowed  only  under the following conditions:

·           Service to the ticketed airport has been discontinued

·           The Schedule Change is greater than 1 hour (61+ min)  

·           The Schedule Change creates an invalid connection

·           The Schedule Change creates an extended connection time that is greater than 4 hours (241+ minutes)

§    Please note that if there is a valid connection within the same origin/destination with an arrival time within 1 hour of the original ticketed schedule, 300-Mile Radius does not apply

·           The Schedule Change creates an involuntary overnight at a connection city

·           The Non-Stop flight changes to a connection and the new routing within a 300-mile radius offers a Non-stop

Rebooking guidelines:

·           If the customer has chosen an alternate airport, they may use that airport for their continuing or return journey – this option must occur at the time of the exchange

·           The new flight must be rescheduled for the  same ticketed date of travel,  but may be earlier or later than the original scheduled departure time

·           Book the same or lowest available inventory, same cabin, up to and including H inventory for the main cabin

·           If unable to book in the same cabin as originally ticketed, an alternate flight must be selected

·           Endorsement Box requirement –  SKCHG/300M

Flight changes from non-stop or through-flight to a connection

·           Follow the  ‘ Schedule Change is greater than 1 hour   guidelines

Schedule Change – Instant Upsell Handling Procedures

Use the procedures shown below for customers who purchased an Instant Upsell (IU) for their ticketed flights directly from American on aa.com.  The IU is issued as an EMD with a separate document number therefore it does not affect the ticket issued by the agency.  These upgrades are booked in either F, J, or W inventories and can be identified by the following SSRs in the PNR:

·           OTHS INSTANT UPSELL ANCILLARY EMD ISSUED 001xxxxxxxxxx  

·           OTHS AGENCY RETAINS CONTROL OF TKT FOR REISSUES

When a Schedule Change occurs, automation will rebook the customers in the upgraded cabin when available. Agencies are responsible for handling Schedule Changes sent by AA to PNRs containing an IU. The following procedures apply:

When the customer accepts the Schedule Change as protected by AA:

·           Ticket  must  be reissued by agency as ticket cannot be revalidated

o     Agency is responsible for advising customer of the schedule change

o     Reissue the ticket in the upgraded inventory as accommodated by AA

o     Special Waiver Code Required :   SKCHG/IU

§    SKCHG/IU   must appear in the Endorsement Box of the new ticket or be subject to a debit memo

When the customer  does not accept  Schedule Change as protected by AA:

·           Schedule Change is 60 minutes or less

o     Offer another AA Prime flight, same origin/destination, same travel day, and maintaining same inventory of the Instant Upsell already purchased

§    If same Instant Upsell inventory is not available, you may downgrade to lower cabin in the applicable inventory for the ticketed fare

§    Note:  When downgraded, you may advise the customer to submit a refund request for the IU EMD number(s) via  AA Refunds  website

·           Waitlisting for Instant Upsell cabin is not applicable

o     If unable to book for the same day due to the scheduled flight times are not available, may book the first available flight the day before or day after, same origin/destination and maintaining same inventory of the Instant Upsell already purchased

o     Any changes outside the above guidelines would follow Schedule Change Guidelines for 60 minutes or less rebooking in the lower cabin in the applicable inventory for the ticketed fare

·           Schedule Change is greater than 1 hour (61+ minutes)

§    If same inventory is not available, you may downgrade to lower cabin in the applicable inventory for the ticketed fare, or lowest available inventory up to H for main cabin

o     May book within 24 hours of the original departure, or up to 7 days before or after the originally scheduled flight, maintaining same inventory of the Instant Upsell already purchased

o     May offer co-terminals for AA Prime flights only if the flight times are closer to the original schedule

o     Any changes outside the above guidelines would follow Schedule Change Guidelines for greater than 1 hour (61+ minutes) rebooking in the lower cabin in the applicable inventory for the ticketed fare, or lowest inventory up to H for main cabin

Endorsement Box Requirement for Instant Upsell:

o     Ticket  must  be reissued by agency as ticket cannot be revalidated

Co-Terminals/Multiple Airport Cities - AA Prime Flight Only

Customers who are traveling to/from a co-terminal location may be changed to an alternate co-terminal airport, if requested, for AA Prime or AA*/Codeshare segments only, provided the flights times are closer to the original schedule. The use of other airline prime flights  are  not allowed.

MCT Issues (Minimum Connecting Time)

On occasion, the minimum connecting time will change for a given city.  When this happens, a Schedule Change will not be processed, however, the itinerary will now reflect Invalid Minimum Connecting Time (MCT) – AA or AA* (any AA Codeshare) When this occurs on American, American Eagle®, or AA* (any AA Codeshare) Itineraries, may use the guidelines for  Schedule Change is greater than 1 hour

Also, when the schedule change results in an invalid connection and the  minimum connecting time can no longer be met,  may use the guidelines for  Schedule Change is greater than 1 hour

Refunds 

When a customer requests a refund due to an unacceptable Schedule Change, the refund should be processed via your GDS.  For eligible tickets, the waiver code for a schedule change refund is:  SCRFND

Refer to  Travel Agency Refund Processing  for more information

Determine eligibility for refund below:

Schedule Change is 240min (4 hours) or less :

·           Refund is  NOT  allowed

·           Refundable fares with a cancellation fee – May refund to original form of payment (FOP)  minus the cancellation fee

Note: Valid Tickets originally issued prior to April 8,  2020  are eligible for refund if they had a schedule change of 60 minutes or more.

Schedule Change is greater than 4 hours (241+ minutes)

If the overall directional schedule change was 241 minutes or greater, you may:

·           Refund to Original Form of Payment – as long as customer was Holding Confirmed (HK) prior to the  change

Schedule Change results in the change from a Non-stop or Through-flight to a Connection

If the non-stop flight changes to a connecting flight, with no other similar non-stop alternatives, you may:

Schedule Change results in a Change to the Operating Carrier

For example, if the flight changes from AA*/IB operated to an AA*/BA operated flight, or from AA to AE (American to American Eagle), you may:

·            Refund to Original Form of Payment – as long as customer was Holding Confirmed (HK) prior to the  change

Note:  This does not include a change to the type of equipment

Schedule Change is due to an AA or AA*/Codeshare Reduction in Frequency (Day of Week), Suspension of Service, or withdrawal from a market

For example, if the ticketed flight changes from operating daily to operating 3 times a week, or if the schedule reduces from 3 days a week down to two, or a market suspension is introduced, or the flight is no longer operating due to withdrawal from the market, you may:

Schedule Change results in a change of airport

·           Refund to Original Form of Payment applies for change of airport for origin or destination – as long as customer was Holding Confirmed (HK) prior to the  change

·           Refund to Original Form of Payment applies for change of connection airport when change is greater than 241 minutes

A schedule change which results in an invalid connection due to the minimum connecting time (MCT) standard is no longer met

This type of schedule change is considered an illegal connection.  When invalid connections occur and there is no connecting flight on the same day that allows for a 4 hour or less change to their total directional travel time, you may:

A Schedule Change which results in a change of the ticketed cabin (downgrade)

For example, if the customer was ticketed for First Class and was downgraded to Business Class or was ticketed for Premium Economy and was changed to Main Cabin, you may:

o     This includes the  whole ticket  (no longer using the ticket)

·           Submit ticket(s) for partial refund adjustment post-travel for the affected downgraded segment

For Refund requests on  partial tickets , including just the downgraded segment, Travel Agent may process by: 

·           ARC Agencies: submit ticket to American Airlines Refunds for downgrade refund

·           BSP Agencies: submit the Refund Application (RA) form through BSPLink, add downgrade information to the comments on the RA

Note:  If the passenger has accepted a compensation voucher at the airport for the downgrade or for the inconvenience of the downgrade and the passenger travels on that ticket (ticket is now  used ) and now the passenger is requesting  additional  compensation for the downgrade, please direct them to Customer Relations.

A Schedule Change which results in a cancelled flight (UN/WK status)  and  no replacement/protection flight was  provided

Note: This option does not apply when a replacement/protection flight is provided as part of the schedule change within the same or a subsequent transaction

Travel Agency Refund Processing Guidelines

Updated: November 2023

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American airlines changes passenger rules for earning miles — and travel agencies are pissed.

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American Airlines has multiple travel advisors up in arms after it announced plans to restrict AAdvantage Miles earnings for certain booking agencies.

The airline behemoth  announced  in February that flyers hoping to earn AAdvantage miles for their flights will have to do so directly through American, their airline partners, or preferred travel agencies recognized by the company.

The change will take effect on May 1, but American has yet to reveal which agencies will be included in its “preferred agencies.”

The change comes as part of the airline’s effort to minimize costs for agencies using older technology booking systems.

The airline has tried to convince agencies using the older booking systems to upgrade to newer platforms like the one American uses on its website.

While American  announced  a list would be shared in “late April,” agencies unsure if they’ll make the cut are expressing their distaste for the major change.

The American Society of Travel Agents (ASTA), Association of Canadian Travel Agencies and Advisors (ACTA), Foro Latinoamericano de Turismo (FOLATUR), and World Travel Agents Associations Alliance (WTAA) emphasized that any plans to restrict their clients’ earning miles could be detrimental to their agencies.

“It’s clear from the consensus among WTAAA, ACTA and FOLATUR, representing travel professionals around the world, the detriment that American’s decision will have on the travel industry globally,” President and CEO of ASTA, Zane Kerby, told  Travel and Tour World .

Kerby called out American for “operating in bad faith” and was “looking to pad its bottom line at the expense of our valued clients and the millions of consumers who rely on their trusted travel advisor.”

Henry Harteveldt, president of the travel industry market research firm Atmosphere Research Group, told  Fodor’s Travel  the move is a “very inward-looking” perspective on American Airlines.

“It’s not a very consumer-friendly approach, and American is being a bit of a bully here,” Harteveldt explained — adding the move will put loyalty airline members in the crossfire of the company’s dispute with agencies.

Harteveldt believes the move is also being monitored by the company’s competitors, who may adopt the change if it’s a success or whose sales teams may swoop in to poach any American flyers unpleased with the new method.

“As risky as American’s actions are, a lot of airlines are watching to see if it works out well for them, because if it does, I would not be surprised to see United and Delta copy it in certain ways,” he told the outlet.

While the airline is deadset on the change, Brett Snyder — author of the popular travel industry blog Crankyflier and CEO of the travel assistance service Cranky Concierge — said the move could cause “confusion” for the company’s flyers who already are trying to navigate their “frequent changes.”

“The biggest impact will likely be on business travelers who may not have a choice of where to book depending upon company policy,” Snyder told the outlet.

“The fact that American still hasn’t told everyone who is or is not preferred adds more to the confusion.”

As the airline industry waits to hear who American will list as their “preferred agencies,” occasional travelers may also feel the weight of the change, Snyder explained.

He worries that some agencies may not disclose that to their customers during the booking process.

Also, the move could affect cruise lines that book airfares as part of their packages, who may opt against using certain agencies not listed as one of American’s preferred agencies.

The changes will only affect travelers who collect AAdvantage Miles for their flights on American.

Flyers using corporate accounts with American will continue to earn miles for their flights no matter which booking channel they use unless they book a Basic Economy fare.

Travelers collecting miles from other Oneworld partners—the global airline alliance American is a member of with 13 other Airlines, such as British Airways, Qatar Airways, and Malaysia Airlines—will continue to earn miles for American Airlines flights regardless of booking channel.

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Ultimate guide to canceling a flight and getting a refund with major US airlines

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Editor’s note: This post was updated with new information.

Most airlines now have favorable policies if you need to cancel your flight, especially if you booked using points or miles. If you book the right fare with an airline that has friendly cancellation policies, you may not be out hundreds of dollars — or be on the hook for astronomical fees — should your travel plans change.

However, with many different airlines and varying policies, it can be overwhelming to figure out each carrier’s rules. To make it easier, we put together this guide about the cancellation and refund policies for the major U.S. airlines.

Can I cancel a flight and get a refund?

These days, all airlines allow you to cancel a flight, and most make it extremely easy to do so. You can usually cancel a flight online, and many carriers let you get a refund in some capacity.

For the most part, if you book a nonrefundable fare — the most common fare type — you’ll receive a credit or voucher for a future flight. However, you’ll find that some airlines charge a fee to cancel, and they might base the fee on how far in advance you cancel.

For example, Southwest Airlines has one of the most generous cancellation policies, regardless of the fare type. As long as you cancel at least 10 minutes before your flight’s scheduled departure time, there is no fee to cancel your reservation, whether it is a paid fare or one booked on points. While you’ll end up with a travel credit for the amount paid if you cancel a paid fare, Southwest won’t deduct any fees from that voucher. Also, if you booked using Southwest points, the airline will immediately return them to your account with no fees.

Delta Air Lines, American Airlines and JetBlue Airways also have favorable cancellation policies — as long as you didn’t book their least expensive basic-economy fare .

On the other hand, Frontier Airlines  will charge you a $75 fee when canceling a reservation booked on miles. However, as long as you cancel at least 60 days before your flight, there’s no fee for canceling paid reservations.

Perhaps the least favorable airline is Allegiant , which requires you to cancel seven or more days in advance and charges a cancellation fee per segment (not round-trip).

So, when you wonder if you can cancel a flight and get a refund, the answer depends on many factors, including the airline, the fare type and how far in advance you cancel.

How to cancel a flight with major airlines

Many airlines allow you to cancel a flight without hefty fees. Since every airline operates slightly differently, we’ve compiled the policies for each major airline and the associated fees so you can figure out how to cancel a flight. This information is for a regular passenger (not one with status) on a standard reservation.

If you booked under special circumstances, we’ve linked to our full guide for each respective airline which goes into more detail about each one’s policy. These guides also include the policies for changing a flight instead of fully canceling.

Alaska Airlines’ cancellation policy

Canceling a paid alaska airlines reservation.

Alaska allows you to cancel reservations — including its cheapest Saver fares — within 24 hours of booking. While Alaska’s other fare types are eligible for refunds within 24 hours of booking, Saver fares are not refundable.

The 24-hour cancellation policy only applies to flights that depart more than 24 hours from the time of purchase. If you change flights, you may have to pay the difference if your new itinerary has higher fares.

When you cancel a Saver fare, you’ll instead receive a credit deposit or credit certificate, and Alaska may also charge change fees at the time the credit is deposited.

Canceling an Alaska reservation booked with miles

Passengers can cancel an award reservation by calling Alaska’s reservation center. The airline will deposit the miles back into your account once you cancel your award flight, and you’ll receive a refund for any taxes paid.

Allegiant Airlines’ cancellation policy

Canceling a paid allegiant reservation.

Allegiant has one of the more strict policies when canceling a flight: You must cancel seven days before departure and will still have to pay a fee. Typically, the fee is $75 per segment (not for the entire reservation), but for now, Allegiant has reduced the fee to $25 per segment. When canceling, you’ll receive a voucher for the amount paid (minus the total cancellation fee), valid for up to one year from the original booking date.

When canceling a flight within seven days, the airline won’t issue a credit, and you’ll lose the entire ticket value.

Canceling an Allegiant reservation booked with miles

Allegiant offers a unique policy regarding canceling an award booked with miles. You’ll be charged the same fee per segment, and the flight must be canceled at least seven days in advance. The points redeemed will not be redeposited back into your account; you’ll instead receive a voucher for the value of the ticket.

Related:  How to change or cancel an Allegiant Air flight

American Airlines’ cancellation policy

Canceling a paid american reservation.

You can cancel all American reservations, except American’s basic-economy fares, without a fee. However, some flights that originate outside North and South America have slightly different policies.

Basic economy is only eligible for a refund if canceled within 24 hours of booking. Otherwise, basic economy fares do not allow any cancellations — even for a fee — so you’ll lose the entire ticket value if you can’t make the flight.

When canceling a reservation (besides basic-economy fares), you’ll receive a travel credit that expires one year from the date of issue of the original ticket.

Canceling an American reservation booked with miles

American allows you to cancel award flights for free. There are no redeposit fees, and your miles will immediately go back into your account. Since you can’t book a basic-economy fare with miles, there’s no need to worry about this more restrictive fare type.

Related:  How to change or cancel an American Airlines flight

Delta Air Lines’ cancellation policy

Canceling a paid delta reservation.

Most Delta fare types for flights originating in North America (except Delta basic-economy tickets) will allow you to cancel your flight without a fee.

When canceling a basic-economy fare for travel within the U.S. or to Mexico, the Caribbean or Central America, the fee is $99. For all other routes, the cancellation fee is twice the amount, at $199. Additionally, Delta will charge up to $500 in fees for flights that originate outside of North America.

Canceling a nonrefundable fare will result in an eCredit for the full amount paid (minus any cancellation fees, depending on fare type and route). However, if you cancel a refundable ticket, you’ll get the amount paid refunded back to your original form of payment. ECredits typically expire a year after receiving them, but as of right now, Delta has extended the expiration date of all eCredits to at least Dec. 31, 2023.

Canceling a Delta reservation booked with miles

Similar to a paid reservation, as long as you book a fare type other than basic economy, you can cancel your flight, and Delta will re-deposit the miles back into your account with no fee. Additionally, Delta will refund any taxes and fees to the original form of payment.

For reservations booked as basic economy, you can still cancel your flight. However, Delta will deduct between 9,900 and 19,900 miles from the amount it redeposits into your account when you cancel.

Related:  How to change or cancel a Delta Air Lines flight

Frontier Airlines’ cancellation policy

Canceling a paid frontier reservation.

There’s no fee if you cancel a Frontier reservation 60 days or more before your flight. However, within the 60-day window, you’ll be charged a fee.

It costs $49 for flights canceled between 59 and seven days before departure and $79 for flights canceled six days or less before departure. You’ll receive a credit for the price paid minus the cancellation fee, and you’ll need to use this credit within 90 days of receiving it.

Canceling a Frontier reservation booked with miles

Unlike many other airlines, Frontier charges a cancellation fee even if you booked with miles. Regardless of how far in advance you cancel, you’ll need to pay a $75 redeposit fee if you cancel.

Related:  How to change or cancel a Frontier Airlines flight

Hawaiian Airlines’ cancellation policy

Canceling a paid hawaiian reservation.

You can cancel main cabin, first-class and business-class fares on Hawaiian without a fee — but there’s a catch. While you’ll receive a flight credit for the amount paid, you’ll lose any remaining value associated with your credit when you book a new flight if the new flight is less expensive than the previous flight.

Canceling a Hawaiian reservation booked with miles

For tickets purchased with HawaiianMiles, there’s no fee to cancel and redeposit your miles.

Related:  How to change or cancel a Hawaiian Airlines flight

JetBlue Airways’ cancellation policy

Canceling a paid jetblue reservation.

For all fare types, except for Blue Basic fares, there’s no fee to cancel your reservation before departure.

For all nonrefundable fares, you’ll receive the entire amount paid back as a JetBlue Travel Bank credit, which expires 12 months after receiving the credit. These credits are nontransferable, but you can use a credit to book for another passenger from within your JetBlue account.

For Blue Basic fares, the cancellation fee is either $100 or $200, depending on the route. For routes in the U.S., Mexico, Canada and Central America, the fee is $100 per person. For all other routes, the fee is $200 per person. You’ll still receive a travel credit (minus the fee) for these reservations.

Canceling a JetBlue reservation booked with miles

You can cancel any JetBlue flight booked with points without a fee. When canceling, the points redeemed will go back into your account. However, the taxes and fees paid will go into your JetBlue Travel Bank credit — not back to your original form of payment (which is the policy for most other airlines).

Related:  How to change or cancel a JetBlue flight

Southwest Airlines’ cancellation policy

Canceling a paid southwest reservation.

Southwest is one of the best airlines if you need to cancel your flight. You can cancel a Southwest flight for free if you do so at least 10 minutes before departure.

For Wanna Get Away and Wanna Get Away Plus fares — the two least expensive fare types — you’ll receive a credit for the amount paid. For Wanna Get Away fares, the credit isn’t transferable, and only the original passenger can use the credit. If you booked a Wanna Get Away Plus fare, any individual can use the credit.

Anytime and Business Select fares, however, are fully refundable. If you need to cancel one of these fares, you’ll receive a full refund for the amount paid back to your original form of payment.

Canceling a Southwest reservation booked with miles

Similar to a paid reservation, when you cancel a flight booked with miles at least 10 minutes before departure, Southwest will return the points to the account used to book the award without charging any fees. The taxes and fees paid for the award will return to the original payment form.

Related:  How to change or cancel a Southwest Airlines flight

Spirit Airlines’ cancellation policy

Canceling a paid spirit reservation.

Spirit allows you to cancel a flight but charges a fee based on when you cancel the flight. If you cancel, you’ll receive a credit for the amount paid minus the fee. However, the credit isn’t transferable and expires 60 days from when you receive it.

Here’s what you can expect to pay in fees when you cancel a paid Spirit reservation:

Canceling a Spirit reservation booked with miles

When canceling a Spirit flight you reserved with miles, the same cancellation policy applies as if it were a paid reservation. Spirit will charge you a $49-$99 fee to redeposit your miles if you cancel within 59 days of your flight. It won’t charge a fee if you cancel 60 days or more before your flight.

Related:  How to change or cancel a Spirit Airlines flight

United Airlines’ cancellation policy

Canceling a paid united reservation.

For almost all United flights, except those booked in basic economy, you can cancel for free if you are traveling within the U.S. (including Alaska and Hawaii), Canada, Mexico or on an international flight that originates in the U.S. For United basic-economy tickets, if your plans change, you’ll ultimately lose the value of the ticket entirely.

Unless you book a refundable fare (or a basic economy fare), you’ll receive a travel certificate for the value of the price paid when you cancel. These certificates expire one year from the original ticketing date.

Canceling a United reservation booked with miles

United no longer charges fees for canceling award flights; your miles will be re-deposited after you cancel your flights. However, United charges a $125 fee, regardless of status, for re-depositing miles if you’re a no-show to your award flight.

Related:  How to change or cancel a United Airlines flight

Can you cancel plane tickets?

Many people book flights a year in advance and hope their vacation plans stay intact. However, plans can change. Fortunately, many airlines now offer more friendly cancellation policies, so you don’t have to wonder whether you can cancel a plane ticket.

Whether you book with miles or as a paid reservation, you can always cancel a plane ticket, but the refund policy varies from one airline to the next. You must be comfortable with how you’ll receive your money or miles back. For the most part, you’ll receive the money back as a credit and the miles back into your account. For lower-cost airlines, though, there’s typically an associated fee.

Related:  Complete guide to changing and canceling award tickets

Can you refund plane tickets?

Whether you can refund plane tickets depends on the fare type purchased and what you are looking for in terms of a refund. No airline offers full refunds back to the form of payment for every ticket purchased. Instead, you must purchase a more flexible fare type or a refundable ticket if you want this privilege.

While not all airlines offer refundable fare options, some airlines allow you to purchase an add-on to your ticket. This add-on may make your reservation fully refundable if you need to cancel.

For example, Frontier offers “The Works” package , where one of the benefits is that your fare is fully refundable.

Some airlines do not allow refunds on their most basic fare types. For instance, if you purchase a basic-economy fare on Delta , you can’t get a refund on a plane ticket. If your plans change and you must cancel, you’ll lose your entire ticket value.

Related:  Why you should wait to change or cancel your flight if you want your money back

Bottom line

Before purchasing your next plane ticket, it’s smart to be well-versed in the airline’s policy. You always hope that your intended travel plans go off without a hitch. However, life happens, and there are times when you might need to cancel a flight.

If you’re not confident of your plans when booking your flight, booking with a more favorable airline or purchasing a fare class with more flexibility may be your best bet.

Additional reporting by Meghna Maharishi.

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To Protect Your Miles, Be Careful How You Book

American Airlines recently announced new restrictions on point allocation based on how you book a flight. What does that mean for loyalty members?

By Elaine Glusac

Elaine Glusac is the Frugal Traveler columnist, focusing on budget-friendly tips and journeys.

Earlier this month, American Airlines announced that beginning May 1, it will require travelers to book directly with the airline, partner airlines or “preferred travel agencies” in order to receive points in its loyalty program.

The unprecedented move confused many travelers eager to protect their mileage currency, prompting posts like this one on X: “@AmericanAir your news about earning miles/loyalty points is a bit concerning — we’re loyal to you no matter who we book through!”

In an email, a representative of the airline said that the approved list of travel agencies would not be published until April.

While there is much to be determined about the new policy, a battle for customers between the airline and third-party ticket sellers, which includes online travel agencies like Orbitz, has emerged. Here’s what travelers should know before booking their next flight.

What are the new points rules at American?

Currently, the biggest domestic carriers — including Delta Air Lines , United Airlines , Southwest Airlines and American — award points and miles to members of their loyalty programs on most tickets regardless of where they are sold.

American’s new rules state that in order to receive miles and points, travelers must book through its website, a Oneworld partner airline or approved travel agencies (with exceptions for those enrolled in its business program, which targets small companies, or with a corporate contract).

Also beginning May 1, fliers booking basic economy fares, the airline’s cheapest fares, may only earn points by booking through American’s website or its airline partners.

What’s behind the switch?

According to analysts, this is largely a behind-the-scenes fight over technology.

Travel agencies have long used distribution systems like Sabre and Amadeus to sell airline tickets. But many airlines are interested in using an emerging channel developed by the International Air Transport Association called New Distribution Capability . It offers airlines a more direct means of communicating with passengers, whom they can target with personalized fares or bundled offers not available in the traditional systems, providing opportunities to sell more services.

The “preferred” agencies that American said it will announce in April will be those making a substantial number of bookings on the new platform.

“American is dead set on being a more efficient airline and reducing its cost of sales, so they have issued this new edict and travel agents who choose not to follow along will find themselves on the losing end of the battle,” said Henry Harteveldt, a travel industry analyst and the founder of the Atmosphere Research Group.

Many travel agents object to the speed of adopting a technology they say still has bugs. In a recent letter to the 18,000 member agencies of the American Society of Travel Advisors , the president and chief executive of the trade organization Zane Kerby called it “an underdeveloped technology,” with “basic servicing” issues that include problems with cancellations, booking multiple people on the same itinerary and rebooking.

Mr. Kerby cited a heightened risk to most business travelers using external agencies to make their bookings. “It feels like American Airlines is disenfranchising or willing to disenfranchise its most profitable and lucrative segment, which is the frequent business traveler,” he said.

In American’s new requirement that basic economy fliers book directly with the airline to earn miles, Brian Sumers, who writes the Airline Observer newsletter, sees a play for greater loyalty from thrifty travelers at a time when many airlines have abandoned them. Delta , for instance, no longer awards points to its basic economy passengers. United restricts basic economy fliers to one personal item carried aboard when flying domestically.

American wants those basic economy passengers, Mr. Sumers said. “The end goal is to get people so excited about having AAdvantage points and using them all the time, because that’s where they’re making money.”

How should I book to ensure I’m awarded miles for American flights?

If you are accustomed to booking online with the airline directly, earning miles is not endangered.

If you use a travel agency, including online sites like Expedia or Orbitz, check the list of approved agencies when it is published in April.

But even for travelers who are accustomed to D.I.Y. bookings, the new American policy poses some threat to earning miles. If you use a travel agent to plan a more complicated trip — say, an African safari or a trek to Machu Picchu in Peru — make sure the agent is approved by American or be prepared to make the booking yourself to earn miles.

“American is counting on the fact that travelers engaged with AAdvantage will want to remain engaged, so that if their travel agent is not onboard, the customer will find a different travel agent or opt to book directly,” Mr. Harteveldt said.

Will other airlines follow suit?

Experts say commercial aviation is a copycat industry; if a policy is successful, others are likely to follow. But it may not happen quickly in this case.

“There are some very expensive tickets that go through using the older system,” Mr. Sumers said, describing other airlines as “taking a watch-and-wait approach” to see if any defections from former American customers boost their business.

“By no means has this play reached its conclusions,” Mr. Harteveldt said. “We are in the first part of the first act.”

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

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Yes! The majority of room reservations are refundable if you cancel prior to the hotel's cancellation deadline, which is often 24 or 48 hours before your check-in date. If you have a non-refundable reservation, you might still have the option to cancel and receive a refund within 24 hours of booking. Filter your search by fully refundable to find flexible hotel deals in Elektrostal.

To access more information about rescheduling or cancelling your trip to Elektrostal, head over to our customer service page .

Apart Hotel Yantar is one of the top choices for your stay based on our traveler data, and this 3-star hotel offers free parking and free WiFi. It's located 1.9 mi (3 km) from Electrostal History and Art Museum. Another good option is Apartments , located 4.6 mi (7.4 km) away.

Hotel Mys Otdykha Nadezhda : Offers spa services, an indoor pool, and free parking. Park Hotel Yahonty Noginsk and Areal Congress Hotel are a couple of other choices that feature an onsite pool.

Visitors can enjoy all that Elektrostal has to offer including its museums. There are 35 hotels and other accommodations in the surrounding area. Find out more about Elektrostal .

A favorite place to visit is Electrostal History and Art Museum . You'll also find History of Russian Scarfs and Shawls Museum and Central Museum of the Air Forces at Monino in the area. Check out what more to see and do in Expedia's Elektrostal guide .

The hottest months are usually July and August with an average temp of 63°F, while the coldest months are January and February with an average of 22°F. The snowiest months in Elektrostal are December, November, February, and January, with each month seeing an average of 38 inches of snowfall.

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