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Is GEICO’s DriveEasy Program Worth It?

Last Updated on March 17, 2023

GEICO’s DriveEasy program uses a smartphone app to track your driving and gives you discounts to reward you when you drive safely . GEICO is just one of many insurance companies that are offering telematics app-based discount programs . If you have GEICO, you may be wondering whether or not DriveEasy is worth it. Here’s what you need to know about the program.

How Does DriveEasy Work?

• Distracted driving . Driving while using your phone is incredibly dangerous, and DriveEasy will penalize you more for distracted driving than any other risky behavior. It identifies when you’re making calls or using your phone while you’re on the road, although it does not penalize you for hands-free calls.
• Hard braking . This is another driving behavior that can be very dangerous and lead to accidents. The DriveEasy app uses the sensor in your phone to determine how quickly your car is decelerating. If you decelerate too quickly, this will count as hard braking.
• Time spent driving . The more you drive, the more you put yourself at risk for an accident. There are also certain times of the day that are riskier to drive than others. DriveEasy will keep track of when and how often you drive, and you may receive a slight score deduction for driving at risky times or simply driving too often.

After every trip, the DriveEasy app will calculate your score. The higher your driving score, the better discounts you could potentially earn. If you have multiple drivers on your policy, the app will calculate a separate score for each driver. The discount you will receive will depend on your driving habits as well as your existing driving record with GEICO, but you could receive up to 20 percent off your monthly auto insurance bill.

What Are the Advantages and Disadvantages of DriveEasy?

There are many advantages to using DriveEasy. The biggest and most obvious advantage is that it can help you save a significant amount of money on your insurance. If you’re a very safe driver and can earn the maximum discount, this could add up to several hundred dollars per year off your bill. In many cases, DriveEasy offers bigger discounts than comparable programs by other insurance companies, although this can vary widely between drivers. DriveEasy can also help you be more conscious of your driving habits and make improvements so you can drive safer.

There are also a few potential disadvantages to be aware of before signing up for DriveEasy. However, these disadvantages are relatively minor when compared to the advantages that the GEICO safe driving app offers. Although DriveEasy can’t raise your rates, it does collect data about your driving, and if you drive poorly, your insurance company will have that information. You’ll want to make sure you’re comfortable with the data that DriveEasy

DriveEasy Competitors

There are many other insurance companies that offer apps that are similar to GEICO’s DriveEasy. For example, Allstate offers Drivewise , Esurance offers DriveSense , Progressive offers Snapshot , and State Farm offers Drive Safe and Save – just to name a few. These all use mobile apps that work very similarly to DriveEasy. Some other insurance companies, like State Farm, offer driver tracking programs that use a separate device that plugs into your car. No matter what insurance company you use, it’s worth checking to see if they offer a driving discount app.

About GEICO

GEICO is one of the largest and most affordable car insurance companies in the United States. They offer policies throughout the United States with a number of different coverage options and discounts . In addition to the expected car insurance options, you can add other types of coverage like rideshare coverage , emergency roadside assistance , and more. In addition to the new GEICO driving monitor, DriveEasy, they also have a very user-friendly website and mobile app that makes it easy to file a claim online . GEICO even has a voice assistant that works on Amazon Alexa products, making them a great choice for tech-savvy customers. Finally, if you are concerned about finding a reliable, financially stable insurance company, you can rest assured. GEICO has an extremely strong financial rating and gets strong customer service reviews as well.

Is DriveEasy Worth It?

If you already have GEICO auto insurance , it’s absolutely worth it to start the DriveEasy program on your phone. It can save you a huge amount of money over time, plus it makes it very easy for you to learn and practice better driving habits. If you don’t already have GEICO, you’ll want to get a quote for a policy to see if it’s worth it to make the switch . If you’re a safe driver, DriveEasy can help you save a significant amount of money when you switch insurance policies.

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GEICO DriveEasy Review: How Driving Safely Can Lower Your Premium

G EICO's DriveEasy program offers a simple solution to encourage safer driving and potentially lower rates . By using a smartphone app to track driving habits, DriveEasy evaluates factors like phone usage, braking intensity and cornering speed to calculate a driving score. Getting a higher driving score can earn you higher savings on your GEICO auto policy.

Keep reading our GEICO DriveEasy review to learn how to enroll in the program, where it’s available as well as pros and cons of the program.

On This Page

What is the geico driveeasy program, how does geico driveeasy work, how does the geico driveeasy app calculate scores, what are these pros and cons of geico driveeasy, where is geico driveeasy available, can geico driveeasy lower my rates, is geico driveeasy worth it, how do i sign up for geico driveeasy.

The GEICO DriveEasy program incentivizes safer driving by rewarding drivers with potential savings on their insurance premiums. The program uses the GEICO Mobile app to measure your driving habits and then assigns you a safe driving score based on the data collected. [1] The higher your score, the more you can potentially save on your insurance rates.

For businesses, there is GEICO DriveEasy Pro, a similar telematics program designed for small business owners to monitor and improve their fleet's driving habits, thereby potentially reducing their insurance premiums. [2]

To participate in DriveEasy, you need to download the GEICO Mobile app and your phone must be an iPhone running iOS 10 or higher or an Android phone running Android 6.0 or higher. [1] This app will use your phone’s sensors to track your driving behaviors such as how hard you brake, your speed around corners and how often you use your phone while driving .

The score you generate can take between 24 to 48 hours to update on your app once you've finished a trip. [3] Once the pertinent data is gathered, this score is applied to your rate 45 days after the start of your policy and updates at each policy renewal based on your most recent driving score. [3]

Keep in mind that the mobile app can distinguish whether you are the driver or a passenger and logs your trips accordingly. [3] Trips where you are a passenger or in a mode of transportation other than driving (like being on a bus or train) are not included in your driving score.

GEICO DriveEasy claims to only collect driving-related data from your phone's GPS, Bluetooth and other sensors and this data is encrypted and stored in secure data centers in the United States. [3] The company does not capture or report speeding violations, nor does it access, read or record any messages, phone calls or contacts.

The GEICO DriveEasy program monitors various aspects of your driving behavior using the technology in your smartphone. Key areas of monitoring include: [3]

• Distracted driving : This involves tracking how often you actively use your phone while driving, such as making handheld calls or interacting with apps. The app recognizes distracted driving when you are traveling over 6 mph.
• Hard braking and acceleration : DriveEasy evaluates how hard you brake and how quickly you accelerate while driving.
• Cornering : The app assesses how fast you go around corners.
• Smoothness : This aspect looks at the consistency of your cruising speeds and how long you maintain those speeds.

Additionally, DriveEasy considers several other factors related to your trips:

• Time of day : It monitors how often you travel late at night when driving visibility is reduced.
• Distance driven : The app tracks how far and long you drive per trip.
• Route regularity : It assesses the consistency of your routes.
• Weather conditions : DriveEasy gathers data on weather and road conditions during your trips from its partners.

DriveEasy Pros

• Potential savings: Drivers can earn discounts on their insurance by driving safely .
• Encourages safe driving: The program promotes awareness and improvement of driving habits by offering tips in the DriveEasy app.
• Comes with Accident Assist: DriveEasy offers a feature that detects hard braking and immediately sends a notification to check if you're okay, offering assistance like contacting emergency services or providing claims support if needed. [1]

DriveEasy Cons

• Monitoring aspects: It monitors aspects like phone usage while driving, hard braking and time spent driving, which some may find intrusive.
• Not available in every state: DriveEasy is unavailable in 13 states. [1]

Currently, GEICO is available in the below 37 states plus Washington, D.C.: [1]

It's important to note that availability is subject to change and may not be offered in all situations within these states. It's always best to check directly with GEICO for the most current availability and eligibility information in your area.

The GEICO DriveEasy program can potentially lower your insurance rates based on your safe driving habits. By using the app to monitor various driving behaviors like braking, speed and phone usage, it calculates a driving score. Good driving , reflected in a higher score, could lead to savings on your insurance premiums.

However, an exact amount isn’t available. See how DriveEasy stacks up to other telematics programs:

If you’re already a safe driver or committed to driving more safely, then GEICO DriveEasy can be worth it because you’ll be rewarded with a rate reduction on your GEICO policy if your score is favorable. In addition, remote workers and other low-mileage drivers may benefit from signing up, as mileage is one of the metrics that affects your driving score.

That said, privacy concerns are always a concern in today’s technologically-advanced world. If you’re hesitant about surrendering data about your driving, especially if you commute daily, then you may want to pass on any type of telematics technology.

To sign up for GEICO's DriveEasy program, you'll need to follow these steps:

• Download the GEICO Mobile app : You can download the app from either the Apple App Store or the Google Play Store, depending on your device.
• Verify your account : Once you've downloaded the app, open it and enter your mobile phone number. You'll need to accept the GEICO Mobile terms and conditions and then you'll receive a confirmation code via text message. Enter this code in the app.
• Enable permissions : For DriveEasy to function correctly, you must enable certain permissions in the app. These include allowing the app to access your location and other necessary data to log your trips.
• Invite other enrolled drivers : If you're the policy owner and have other drivers on your policy, you must invite them to participate in DriveEasy. They'll need to download the GEICO Mobile App and complete the DriveEasy setup as well.
• Start logging trips and earning your driver score : After completing the setup, the app will automatically record your driving data when you drive and you can start earning your driver score.

What is the highest score on GEICO DriveEasy?

The highest GEICO DriveEasy score attainable is not explicitly stated on their webpage. The scoring system is designed to evaluate driving behavior, with better scores reflecting safer driving habits.

Does GEICO DriveEasy track speed?

Yes, GEICO DriveEasy tracks speed as part of its driving behavior monitoring to determine safe driving patterns.

Does GEICO DriveEasy drain your phone battery?

DriveEasy aims to use minimal data and battery life. It stays inactive until you've driven a quarter mile, ensuring it only operates when needed. [1]

Will GEICO DriveEasy let me change my trip details?

If the app incorrectly logs you as a driver, you can correct this by opening your app and navigating to the "Trips" section and manually altering the information. [3]

Will GEICO DriveEasy use up my data?

GEICO DriveEasy uses up 60 to 70 MB of data per month on average. The app remains dormant when not driving and starts collecting data after you've driven a quarter mile. [1]

• GEICO. “ DriveEasy .” Accessed Jan. 19, 2024.
• GEICO. “ GEICO DriveEasy Pro .” Accessed Jan. 19, 2024. 
• GEICO. “ DriveEasy Help Center .” Accessed Jan. 19, 2024.
• Nationwide. “ Usage-Based Insurance With Nationwide .” Accessed Jan. 19, 2024.
• Liberty Mutual. “ RightTrack .” Accessed Jan. 19, 2024.
• Root Insurance. “ Discounts for What Matters .” Accessed Jan. 19, 2024.
• State Farm. “ Be Rewarded With Drive Safe & Save Discounts .” Accessed Jan. 19, 2024.
• USAA. “ Save Up to 30% On Your USAA Auto Insurance Premium for Being a Safe Driver .” Accessed Jan. 19, 2024.
• American Family. “ Usage-Based Car Insurance With KnowYourDrive App .” Accessed Jan. 19, 2024.

Geico DriveEasy review

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If you are a driver with a clean record and a history of safe decision making while on the road, you may be able to get rewarded for your habits. Drivers who have Geico as their insurance provider could qualify for Geico DriveEasy, the company’s telematics program that offers discounts for safe driving habits. Gecio DrivEasy reviews your driving patterns by tracking your time on the road to determine if you are making good decisions while behind the wheel. Of course, you may be penalized for dangerous decisions, so it is worth understanding how this system works and how it may benefit you. Bankrate breaks it down in our Geico DriveEasy review.

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Rates increased up to 12% this year.

Costs will continue to rise through 2022. Shop for a better rate before you renew your current policy.

What is Geico DriveEasy?

Like many of the best car insurance companies , Geico created its telematics program , DriveEasy, in an effort to help keep roads safer and help policyholders save money. The program is currently available in 37 states and Washington, D.C . The app is telematics-based, which means that your real-time driving information is transmitted to Geico via your smartphone. The app monitors your behind-the-wheel practices, rewarding safe behaviors.

Signing up for Geico DriveEasy could save you money on your premium if the telematics data proves you’re a safe driver. In addition, the program is designed to be easy to manage. Once you’ve downloaded the app and logged in, you don’t need to open it again when you get in your car. Instead, it automatically records trip data as you drive as long as you remain logged in. The app can even distinguish if you are the driver or passenger or when you are using public transportation.

What does DriveEasy track?

Although DriveEasy can’t monitor every factor of your driving, it is capable of analyzing simple driving habits that indicate how safely you may drive, such as hard braking, fast accelerations, speeding and cornering. The safer you drive, the higher your driving score will be, up to 100 points. The app can also log your trips, giving you a sense of how many miles you’ve traveled and where you might be able to improve your driving.

Factors that impact your DriveEasy score

• Hard braking: DriveEasy can tell how quickly you decelerate when you press the brakes. Hard stops should be avoided unless necessary to avoid an accident. If DriveEasy determines a hard brake, predictive crash detection called Crash Assist will note your location and ask if you were in an accident, taking you to the claims section of the app to start a claim.
• Distance traveled: By using location data from your phone, Geico DriveEasy can review your daily miles traveled and adjust your insurance based on how much time you are spending behind the wheel.
• Time of day: Depending on when you do most of your driving, you may be considered a safer or riskier driver. DriveEasy monitors driving habits and it may negatively impact your score if you spend more time on the road after dark rather than during the daytime. Those commuting late at night may be adversely affected by this.
• Distracted driving: The DriveEasy app monitors distracted driving through tracking active phone use, such as handheld phone calls and any sort of typing or scrolling. If a passenger is using your phone while you are driving, you will need to report this in the app to avoid a distracted driving report.
• Road type: DriveEasy can tell if you’re engaged in difficult driving, such as rush hour on a busy highway, or easy driving, such as slowly cruising down a neighborhood street in the middle of the day. Road type factors into your driving score.
• Weather: Bad weather makes driving harder and the app includes this factor in your score. It’s able to access weather data to see if you are driving in rain, fog and other bad weather.
• Cornering: Sharp turns present the risk of losing control of your vehicle. If you take corners tightly or too fast, DriveEasy may recognize this and it may negatively affect your driving score.
• Acceleration: If you frequently change your speed or accelerate quickly, it could increase your chances of getting into an accident and negatively affect your DriveEasy score.
• Speeding: Staying within the posted speed limit will help you stay more in control and limit your risk of getting into an accident. The less you speed, the better your DriveEasy score could be.

Pros and cons of Geico DriveEasy

Although many telematics programs are similar across companies, each may have slightly different policies. Comparing telematics programs from each carrier may be a valuable aspect of the insurance shopping process . Consider these pros and cons to determine if Geico DriveEasy is right for you.

How do I enroll in Geico DriveEasy?

Geico policyholders in eligible states can get started with the DriveEasy usage-based program by downloading the Geico Mobile app on their smartphone. Then, follow these steps to enroll in the program:

• Once downloaded, enter your mobile phone number and input the confirmation code texted to you.
• The app will then walk you through setting your privacy and location permissions to use the DriveEasy function.
• When you’re done, the app will ask for mobile phone numbers for all drivers on your policy. It will provide a text with a link to send to each driver, so they can download the app and you can start logging trips.

Is Geico DriveEasy right for me?

Most insurance companies now offer telematics programs, such as Progressive’s Snapshot or State Farm’s Drive Safe and Save . Although each program has unique features, they are all designed to monitor your driving habits and reward you for safe practices. If you want to try a telematics program but aren’t sure which one is right for you, it may be helpful to do some comparison shopping before making your final decision.

One benefit of telematics programs like Geico’s DriveEasy is that they might help you become a better driver by showing you when and where you are making risky driving decisions. If you have a young driver on your policy, signing them up could help them learn and practice safe driving habits. Repeated risky driving behaviors could increase your Geico car insurance rate when participating in DriveEasy in some states. Make sure you understand how your driving habits can impact your premium in your state through the program. If your rate increases due to your driving habits, the rate will not change if you decide to unenroll from the program.

Frequently asked questions

Can your rates go up with driveeasy, do all cars in a household have to participate, how does driveeasy know if i’m a passenger rather than the driver, can i participate in driveeasy more than once, what is geico driveeasy crash assist, related articles.

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Geico DriveEasy Review

Geico DriveEasy Review 2023

Daniel is a MarketWatch Guides team writer and has written for numerous automotive news sites and marketing firms across the U.S., U.K., and Australia, specializing in auto finance and car care topics. Daniel is a MarketWatch Guides team authority on auto insurance, loans, warranty options, auto services and more.

Rashawn Mitchner is a MarketWatch Guides team editor with over 10 years of experience covering personal finance and insurance topics.

Key Takeaways :

• Geico DriveEasy tracks driving habits such as speeding and hard braking to give you a score that determines your possible discount.
• Unlike some usage-based programs, DriveEasy may increase your auto insurance rates for bad driving.
• For you to take part in DriveEasy, you may need to have every driver on your policy use it.

Like other usage-based programs, Geico DriveEasy helps determine your car insurance rate by collecting and analyzing data about how safely and how often you drive. In this Geico DriveEasy review, we at the MarketWatch Guides Team look at how it works and compare it to other telematics programs from the best car insurance companies.

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Why You Can Trust The MarketWatch Guides Team

The MarketWatch Guides Team is committed to providing reliable information to help you make the best decision possible about insuring your vehicle. Because consumers rely on us to provide objective and accurate information, we created a comprehensive rating system to formulate our rankings of the best car insurance companies. We collected data on dozens of auto insurance providers to grade the companies on a wide range of ranking factors. After 800 hours of research, the end result was an overall rating for each provider, with the insurers that scored the most points topping the list.

Learn more about our methodology and editorial guidelines .

Geico doesn’t disclose how much of a discount policyholders could get for using DriveEasy. And because there’s no dedicated mobile app for the program, there’s no way to gauge customer reviews. For these reasons, along with the fact that DriveEasy is only available in 33 states, we give it an overall rating of 6.5 out of 10.0 stars.

Our review team reached out to Geico for a comment on its discount and availability but did not receive a response.

Pros and Cons of Geico DriveEasy

Geico driveeasy reviews.

DriveEasy operates within the Geico Mobile app, so it doesn’t have separate reviews in the App Store or Google Play. However, Geico’s app scores an average of 4.8 out of 5.0 stars in the App Store and 4.6 out of 5.0 stars in Google Play with mostly positive reviews.

What Is Geico DriveEasy?

DriveEasy is Geico’s usage-based driving program that logs your driving habits to determine if you’re a safe or unsafe driver. It logs your trips and suggests changes for how to improve your driving skills. If you demonstrate good driving behavior, you could save on your premium. In some states, poor driving performance could increase your rate.

DriveEasy is available in Washington, D.C. , and these 33 states:

How Does Geico DriveEasy Work?

Once you’re enrolled in Geico DriveEasy, the program automatically detects and logs your driving habits. After a trip, your Geico Mobile app shows how you drove and gives you feedback and tips on where you could improve. The program takes 24 to 48 hours after each trip is completed to process it and update your score.

How Your Score Is Calculated

Geico DriveEasy monitors several metrics, including:

• Driving behaviors : Distracted driving, cornering, speeding and hard braking affect your score.
• Time of day : It’s better to drive during the day than at 2 a.m., for example.
• Distance driven : This measures how many miles you’re driving.
• Road type : DriveEasy differentiates between easy roads, such as mostly straight highways with consistent speed limits, and complex roads.
• Weather conditions : It takes bad weather into account.

What Counts as Distracted Driving?

Certain interactions with your phone cost you points. However, you won’t lose any points for certain passive behaviors:

Essentially, touching your phone at all counts as active phone use if you’re driving more than 6 mph. This also counts if your passenger touches your phone.

The Geico app shows your scoring details and breaks down your distracted driving score.

Failure To Log Trips

Depending on the state you live in, DriveEasy needs to gather trip details for every driver on your policy for you to keep your discount. Trips may not be logged if they’re less than a mile or your phone battery is low. To ensure trips are logged accurately, make sure you’re logged into the app, location services are on and you allow the app permissions to sense motion.

Feedback Feature

You may notice that the app frequently misses the first quarter mile of your trips. This is its way of validating that you’re actually on a trip before gathering information. To let Geico know about one of these problems, report the issue in the Feedback feature in the app menu.

DriveEasy App Features

The DriveEasy app has helpful features such as its dashboard, as well as crash detection. The dashboard gives you insight into your driving by displaying your score, driving streaks and details about completed trips. It also gives tips and advice on how to become a better driver.

Geico DriveEasy’s crash detection helps make the claims process easier. When it detects hard braking, it locates you and asks if you were in an accident. If you were, the insurance provider takes you to the claims process

How To Enroll in DriveEasy

To enroll in DriveEasy, all drivers must have a smartphone and download the Geico app. Phones must be able to run iOS 10 or higher or Marshmallow 6.0 or higher.

After 30 days, your driving score is applied to your Geico insurance policy. While you’re allowed to unenroll at any time, Geico may still apply your score to your policy if you unenroll after the 30 days. You can also reenroll at any time.

Cellular Data and Battery

According to Geico, DriveEasy typically uses 60 to 70 megabytes of data each month. Though you’ll get better accuracy if you’re using Wi-Fi, it isn’t required. To save battery, the app starts logging a trip after the first quarter mile and sleeps when you’re not driving.

Geico DriveEasy Pro

DriveEasy Pro is Geico’s commercial auto insurance program. Designed for small business owners, it promotes fleet safety. Just like DriveEasy, the Pro version is a usage-based program that rewards safe driving. However, DriveEasy Pro uses both a standalone app and a tag. Geico will send you the tags for your fleet vehicles within two or three business days after you buy your policy.

DriveEasy Pro Program Enrollment

Within 30 days of enrolling in the DriveEasy Pro program, all active drivers must:

• Provide an active email address and a mobile number
• Be enrolled in the program
• Install and use the app
• Enable location services and motion permissions for the app
• Link the tag to the app and install it on the windshield of each insured vehicle

Geico DriveEasy Discounts and Benefits

You’ll get a participation discount when you enroll in Geico DriveEasy, though the amount isn’t disclosed. After the logging period, your rate is calculated and you could receive a car insurance discount . Discounts and terms vary by state.

DriveEasy Information Privacy

Geico collects data from your smartphone to determine your driving score or speed up a claim. According to the company, your encrypted data is stored in one of its secure data centers and kept in the United States.

The Bottom Line: Geico DriveEasy

The Geico DriveEasy program rewards safe drivers but could increase premiums for bad drivers. Savings vary by state, and the program isn’t available nationwide.

Alternatives to Geico DriveEasy

Enrolling in Geico DriveEasy is one way to get a discount on coverage, but you should also compare car insurance from more than one company. After analyzing telematics programs that compete with Geico DriveEasy, we recommend State Farm’s Drive Safe & Save™ and Progressive Snapshot Ⓡ .

State Farm Drive Safe & Save

Drive Safe & Save can get customers up to 30% in savings on their insurance premiums, according to State Farm . Mileage is a major factor in determining rates in the program, which is ideal for remote workers who don’t drive much. Drive Safe & Save won’t raise rates for people with bad driving habits. 

Keep reading : State Farm Drive Safe & Save

Progressive Snapshot

Progressive Snapshot can save policyholders an average of $156, according to its website. The program tracks driving habits like braking, acceleration, late-night driving, time on the road and phone use. Risky drivers who use Snapshot may see their premiums go up.

Keep reading : Progressive Snapshot

Geico DriveEasy: FAQ

What is the driveeasy program from geico.

Geico DriveEasy is a usage-based insurance program that provides personalized ratings based on your driving habits. It can track factors like phone distraction, speed, acceleration and smoothness through the Geico Mobile app. Based on your score, you could get a discount when you renew your policy.

Is Geico DriveEasy worthwhile?

Using Geico DriveEasy could be worthwhile if you’re a safe driver because it could save you money on your car insurance policy. The program may not be a good fit if you’re an unsafe driver since it can increase your insurance premium for behaviors like speeding.

Does DriveEasy track your speed?

Yes, Geico DriveEasy tracks your speed to help determine if you’re a safe driver.

What is the highest score on Geico DriveEasy?

The highest score you can earn on Geico DriveEasy is 100 points.

*Data accurate at time of publication.

Our Methodology

Because consumers rely on us to provide objective and accurate information, we created a comprehensive rating system to formulate our rankings of the best car insurance companies. We collected data on dozens of auto insurance providers to grade the companies on a wide range of ranking factors. The end result was an overall rating for each provider, with the insurers that scored the most points topping the list.

Here are the factors our ratings take into account:

• Cost : Auto insurance rate estimates generated by Quadrant Information Services and discount opportunities were both taken into consideration.
• Coverage : Companies that offer a variety of choices for insurance coverage are more likely to meet consumer needs.
• Reputation and experience : Our research team considered market share, ratings from industry experts and years in business when giving this score.
• Availability : Auto insurance companies with greater state availability and few eligibility requirements scored highest in this category.
• Customer experience : This score is based on volume of complaints reported by the NAIC and customer satisfaction ratings reported by J.D. Power. We also considered the responsiveness, friendliness and helpfulness of each insurance company’s customer service team based on our own shopper analysis.

Our credentials:

• 800 hours researched
• 45 companies reviewed
• 8,500+ consumers surveyed

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