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Premier Worldwide Travel Insurance

Relax with HSBC Premier Worldwide Travel Insurance

Enjoy worldwide travel insurance for you and your loved ones.

Cover is provided by Aviva Insurance Limited. You must complete an application to be covered. Please read the  Premier Worldwide Travel Insurance Product Information Document (PDF, 152KB)  for a summary of terms, conditions, limitations and applicable exclusions.

For the latest coronavirus travel guidance, see  what’s covered under HSBC Travel Insurance .

If you already have Premier Worldwide Travel Insurance, find out how you can manage your policy or make a claim.

Premier Worldwide Travel Insurance is only available to HSBC UK Premier bank account holders. It is not available on savings or other accounts.

What's included

Worldwide cover for you, your partner, your dependent children and grandchildren.

The cover is for you (the HSBC account holder) and your domestic partner - if you're both under 70 years of age on the start date of your trip - and any dependent children or grandchildren travelling with you.

Your children are also covered if they're staying with a close relative, travelling with a relative who's over the age of 23, or going on a school/college trip independently with a teacher.

Children covered by this policy must be under 23. Grandchildren covered by the policy must be under the age of 23 and don’t have to live with you.

All insured persons must be residents of the UK, Channel Islands or Isle of Man.

To be covered for medical claims, you must be registered with a doctor in the UK, Channel Islands or Isle of Man.

Holidays in the UK

Holidays taken in the UK, Channel Islands or Isle of Man are covered if they involve a stay of at least 2 consecutive nights.

They must also have either of the following:

• pre-booked holiday accommodation in commercially-run premises 
• pre-paid bookings on public transport, including flights and ferries

Please see our definition of ‘pre-booked holiday accommodation’ in your policy document.

Business trips

You're covered to travel outside the UK in connection with an insured person’s job to carry out non-manual work such as administrative tasks, meetings and conferences.

We don't cover any claim in connection with an insured person’s job where the trip involves:

• manual or physical work of any kind
• working with children
• providing healthcare, policing, security or military service
• an insured person’s role as a politician, religious leader, professional entertainer or sportsperson

While this isn’t a specific cruise policy, cruises are covered as standard since they're simply another type of holiday. However, there is no cover for some items that cruise policies may specifically cover, e.g. missed ports, unused excursions, and change of itinerary.

Medical conditions

You'll need to call the HSBC Medical Risk Assessment Helpline on 0800 051 7457 before booking your trip if you, or any insured person, has in the last 12 months, experienced any of the following for a condition not on the accepted conditions list in your policy wording: 

• been prescribed medication, including newly prescribed or repeat medication
• received or is awaiting medical treatment, tests or investigations
• been referred to, or is under the care of, a specialist/consultant
• been admitted to hospital or had surgery

You must also tell us if any of the above happen regarding conditions you have already declared, if there are any changes to prescribed medication or if any of the conditions deteriorate.

All pre-existing medical conditions must be on the 'accepted conditions' list in your policy wording to be covered, otherwise they must be disclosed to and accepted in writing by the insurer.

What's not covered

Pre-existing conditions.

Pre-existing conditions are not covered at any time under the policy unless listed on the accepted conditions list, or were disclosed to and accepted in writing by the HSBC Medical Risk Assessment Helpline. You may be able to get cover for these from a specialist insurer. MoneyHelper has a list of these insurers – you can check its travel directory or call  0800 138 7777 .

Undiagnosed symptoms

Undiagnosed symptoms are not covered. There is no cover for any claim where you knew that you or your travelling companion may be unable to travel or may need to come home early at the time you opened your HSBC Premier Account or booked your trip (whichever is later). For example, if one of you fell ill.

Things to know

Are you eligible for premier worldwide travel insurance.

Please ensure you can answer yes to the following questions:

Do you hold an HSBC Premier account?

Are you under 70 years of age?

Are you resident in the UK?

• Are any dependent children/grandchildren under 23 years of age, on the start date of the trip?  

Your application must have been accepted by HSBC for cover to apply.

When does the cover start and end?

Cover starts from the date your travel insurance application is accepted. It remains in place until the account is closed, its converted to a different account, you cancel your policy, or you are no longer eligible for cover – whichever is sooner.

How to make a claim

For details of how and when to make a claim, please visit our travel Insurance claims page.

Make a travel insurance claim

Policy documents

• Premier Worldwide Travel Insurance Product Information Document (PDF, 152KB) Premier Worldwide Travel Insurance Product Information Document (PDF, 152KB) Download
• HSBC Travel Insurance Policy Wording: HSBC Private Banking, HSBC Premier (retained Jade benefits), and HSBC Premier Accounts (PDF, 528KB) HSBC Travel Insurance Policy Wording: HSBC Private Banking, HSBC Premier (retained Jade benefits), and HSBC Premier Accounts (PDF, 528KB) Download
• Privacy Notice (PDF, 160KB) Privacy Notice (PDF, 160KB) Download
• Premier (retained Jade benefits) Travel Insurance Product Information Document (PDF, 257KB) Premier (retained Jade benefits) Travel Insurance Product Information Document (PDF, 257KB) Download

How do I find out if I already have travel insurance with my HSBC bank account? 

Premier Travel Insurance is available to HSBC UK Premier customers only. That means customers with an HSBC Premier bank account, an HSBC Premier (retained Jade Benefits) or an HSBC Private Banking account.

HSBC UK Premier customers:   You should have travel insurance with your account if you're under 70, are resident in the UK and have successfully completed an application

HSBC Premier (retained Jade Benefits) or an HSBC Private Banking customers:   You should have travel insurance with your account if you're under 80, are resident in the UK and  have successfully completed an application.

You can request confirmation of your travel insurance on Aviva's website at  aviva.co.uk/hsbctravelproof

Do you need to notify us before you use your HSBC debit or credit card outside the UK? 

No, you no longer need to notify us before you travel. To find out more about managing your money whilst you travel, see  using your card abroad .

I've lost my invitation to apply for HSBC Premier Travel Insurance. How do I apply? 

Call us on 03457 70 70 70 . We'll provide you with the link to apply once we've verified your account information.

Our lines are open 08:00 to 20:00 every day.

Do I have to apply for HSBC Premier Travel Insurance at the same time as I open my bank account? 

No. You can apply at any time as long as you meet the eligibility criteria and hold a Premier account.

You can call us on 03457 70 70 70 and we'll provide you with the link to apply.

You won't be covered if you don't complete a successful application.

Can I get help to complete my application for HSBC Premier Travel Insurance? 

If you need help, please call us on 03457 70 70 70 to make an appointment for a member of our team to complete the application with you over the phone.

I have a joint account. Can I complete the application for HSBC Premier Travel Insurance for both of us? 

Yes, although only one account holder should complete the application. If you don’t have permission to provide the other account holder’s details, you won’t be able to complete the application online and will need to call us on 03457 70 70 70 to book an appointment (for which both account holders will need to be available). Our lines are open 08:00 to 20:00 every day. 

When can my HSBC Premier Travel Insurance cover start? 

Assuming you're eligible, your cover will start as soon as you submit your application. 

When will I receive my HSBC Premier Travel Insurance policy documents? 

It can take up to a week to process your application and issue your welcome pack and policy documents. If you'd like to review your policy documents now, you can find them in the insurance section at hsbc.co.uk/legal . 

How can I get written confirmation I am covered by HSBC Premier Travel Insurance? 

If you need confirmation of your cover, you can request it on Aviva's website . If you applied for cover in the past 7 days, please call us on 03457 70 70 70 .

My HSBC Premier Travel Insurance mentions restricted cover. What does this mean? 

If your recent HSBC Worldwide Travel Insurance application displayed a restricted cover decision, this is because you, or someone to be covered by the policy, is either:

• not registered with a doctor in the UK; and/or
• has a pre-existing medical condition

There is no cover for any medical claims for anyone not registered with a doctor in the UK.

To change this please register with a doctor in the UK. Once registered, please read the ‘Your Health’ section in your Policy Wording for full details of when and what you must declare.

Anyone with a pre-existing medical condition not shown on the ‘Accepted conditions’ list in your Policy Wording will need to complete a screening. To do this please call the Medical Risk Assessment Team on 0800 051 7457 . There is no cover for any pre-existing medical conditions until this has been completed.

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See all insurance options, things to consider when booking a holiday, how to make an insurance claim, customer support.

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Travel insurance

Free travel insurance for you and your loved ones

Travelling away from home without travel insurance puts you at risk of a number of situations. Needing medical treatment for illness, cancelled trips and other financial emergencies can turn your dream holiday into an overseas nightmare.

If you're a Premier or Advance customer, HSBC offers you free travel insurance. All you need to do is settle full or part payment of your flight, marine transport service and/or accommodation with a valid HSBC Premier/Advance debit or credit card.

Eligible accounts

What’s included.

Cover applies to you (the HSBC Premier or Advance customer) and your eligible family members* provided you are under 76 years of age for a maximum period of 90 days (HSBC Premier customer) or 60 days (HSBC Advance customer) per trip.

• free multi-trip worldwide cover
• personal accidents cover for unexpected injuries or fatal accidents
• medical expenses cover for medical treatment including hospital stays
• 24-hour emergency assistance for help when you need it most
• personal belongings cover for accidental loss, damage or theft of possessions
• travel cancellation and delay cover for when your holiday plans are disrupted
• personal liability cover for injury to someone else or damage to their property
• hire vehicle excess cover for Premier customers

A printable summary of the table of benefits highlighting your limits and excess can be found in our Important Documents page .

As with all insurance policies, terms and conditions, exclusions and limitations apply, so before each trip we recommend that you check carefully the policy documentation.

If you require additional cover, you are requested to contact Mediterranean Insurance Brokers (Malta) Ltd.

*Eligible members include partners living at the same address, as well as children living with you, under the age of 18 or under 25 if in full-time education.

Any questions

Policy queries.

Mediterranean Insurance Brokers

+356 2343 3234

Monday to Friday 08:30 - 17:00

Email Mediterranean Insurance Brokers

Premier customers

Premier Direct

+356 2148 9100

24 hours a day, 7 days a week

Advance customers

Advance dedicated line

+356 2148 9101

Monday to Saturday 08:00 - 18:00

In case of a medical emergency

In the event of a medical emergency during your trip, you must contact Global Response as soon as possible. Global Response is a world-wide organisation specialising in emergency assistance services. The service operates 24/7, 365 days a year for advice and assistance when making arrangements for hospital admission, repatriation and authorisation of medical expenses.

Over the phone:  +44 (0) 292 066 2438

By email:   [email protected]

Premier customers should quote Atlas Policy Certificate number - Travel: 167064 299 002

Advance customers should quote Atlas Policy Certificate number ­- Travel: 167064 299 001

How to make a claim

By phone.

+ 356 2343 3234

Monday to Friday from 08:30 to 17:00

Zentrum Business Centre

Level 2, Triq l-Imdina

Ħal Qormi, QRM 9010

This insurance is provided by Atlas Insurance PCC Limited and administered by Mediterranean Insurance Brokers (Malta) Ltd. A list of necessary information and documents required when making a claim can be found in our Important Documents page .

Important documents

You can download all the documents relating to our travel insurance, including terms and conditions, as well as information about what's covered and how to claim from our Important Documents page .

Frequently Asked Questions

Can i buy extra cover for a trip .

Yes, you can arrange additional cover for a trip at your own cost.

These optional extensions are available:

• Increased limit for rental vehicle excess (free up to €500 for Premier customers and can be bought separately by Advance customers)
• Winter sports extension
• Specified items extension
• Increase in baggage limit for cruises
• Cancellation of trip (extreme weather conditions)
• Maximum duration of trip extension
• Covid-19 extension

To discuss your needs and obtain a quotation, contact Mediterranean Insurance Brokers on +356 2343 3234 or email  [email protected]

How long will I be covered for? 

If you're a Premier customer you'll be covered for a single trip of up to 90 days; it's 60 days for Advance customers.

Am I covered for business trips? 

Yes, the insurance covers both holidays and business travel.

Are eligible members travelling without being accompanied by the main cardholder still covered?  

They are covered irrespective of whether travelling with the cardholder or not.

Eligible members include partners living at the same address, as well as children living with you, under the age of 18 or under 25 if in full-time education.

What information do I need when making a claim? 

When making a claim it is important that you provide the necessary information and documents required, to enable Mediterranean Insurance Brokers to proceed with the handling of your claim. These may differ from one benefit to the other, however as a minimum the following documentation will be required:

• Completed claim form
• Passport Copy
• Copy of ID card of Main Card Holder
• Flight Tickets or e-tickets (departure and arrival)
• Luggage Tags

Depending on the claim being made, additional documentation may be required such as:

• Damage report by Airline/Cruise Line (Property Irregularity Report) if claiming for damaged luggage
• Police report for lost or stolen items, within 24 hours of discovery
• Medical Report/s (if claiming any medical expenses or cancellation of travel)
• Hotel Accommodation Vouchers
• Flight & Accommodation invoices & Receipts;
• Documentation to confirm reason/s for cancellation or curtailment;
• Cancellation confirmation from Airline / Agent indicating any refund due (if any);
• Evidence of money taken abroad – this may take the form of foreign exchange receipts or cash withdrawals in case of Euros.

For further guidance contact Mediterranean Insurance Brokers on +356 2343 3234 or email   [email protected]

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HSBC Premier[@premiereligibility] checking

The account that unlocks a world of opportunity

Premium banking with no HSBC fees on everyday transactions[@acceligmaintfee], no hassle and no borders. Enjoy access to Premier privileges and preferred rates for your family. Live, work and travel with HSBC Premier status around the world. 

Here's what you get with an HSBC Premier checking account

Premier for you

Premier for your family

Premier around the world

Unlock all that premier offers you.

• Get competitive pricing across all of our products.
• Get access to wealth products, insights and advice from an HSBC Financial Professional through HSBC Securities (USA) Inc.[@financialprofdef]
• Spend, shop, and share good times with the security of a Mastercard® chip debit card.

Share Premier with your family

• Share your Premier status with up to four family members[@linkaccpriv].
• Like you, they'll enjoy global privileges and preferential savings rates.
• Get overseas account opening support for loved ones moving abroad.

Travel the world – with Premier status

• Access your eligible, worldwide HSBC deposit accounts online and transfer funds between them with Global View and Global Transfers[@gloviewglotrans].
• Overseas account opening support before you move or work abroad.
• Pay no foreign transaction fees on your purchases when you use the HSBC Premier Debit World Mastercard® card.

Enjoy even more benefits with Premier Elite status

Qualify for one year of enhanced Premier benefits by maintaining an average qualifying total relationship balance of 1 million USD over two consecutive months[@premierelite].

Automatic notification means you don't need to do anything - we'll let you know once you've qualified. 

• Jump to the front of the queue with priority banking, whether on the phone or using online chat.
• Automatically qualify for the higher Relationship Interest Rate on the HSBC Premier Relationship Savings account[@QualPremRelSavAcc] and get an annual fee waiver on the HSBC Elite Credit Card[@premierelite].

See HSBC Premier Elite terms and conditions for more information.

Things to know

Qualifying criteria.

To apply for a Premier account, you need to have at least one of the following:

• at least $75,000 in total deposits and/or investments[@investmentsdisclaimer]
• at least $5,000 in total direct deposits[@qualdd] per month
• a U.S. residential mortgage loan with an original loan amount of at least $500,000

You must also:

• be at least 18 years old
• be currently located in one of these countries (subject to change) 

What you may need to apply 

Some of the things we may ask for include:

• your personal, employment, income and tax details
• proof of identity such as your passport, valid for a least 6 months
• proof of your permanent address, such as a bank statement or utility bill
• if a student, proof of enrollment

Important documents 

• Hsbc Premier Tcs Hsbc Premier Tcs Download link

Apply for an HSBC Premier checking account

New to hsbc.

Apply this way if you are not already an HSBC U.S. customer and are applying for a sole account.

Already an HSBC U.S. customer?

Apply this way if you are already an HSBC customer and are applying for a sole account.

Apply for a joint account

If you want to apply for a joint Premier checking account, or don't meet the criteria to apply online, please leave your details and we'll call you back to help with your application.

• Arrange a call back  

By applying online you are accepting the terms and can meet the requirements listed on this page.

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Hsbc premier credit card  , hsbc premier relationship savings[@qualpremrelsavacc]  , additional information, disclaimers and additional information .

All accounts will get the interest rates and Annual Percentage Yields (APYs) in effect when the account is opened and funded online. See Terms & Charges for more information.

Important information about procedures for opening a new account

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person or entity that opens an account.

What this means for you: If you open a personal account, we will ask for your name, address, taxpayer identification number, date of birth, and other information that will allow us to identify you. Additionally, we will take certain steps to verify your identity, such as asking for your driver's license or other identifying documents or checking other sources. Similar identification requirements apply to non-personal accounts such as corporations and partnerships. Be assured that we recognize the importance of protecting your privacy and safeguarding the confidentiality of the information you provide to us.

For clients located outside of the U.S. - Our products and services are not specifically directed at individuals located in the European Union. Our U.S. representatives, as well as our public website, us.hsbc.com , provide products and services governed by U.S. laws and regulations. Our products and services, as well as their specific terms and conditions, are subject to change and may not be available in all territories or to all customers. If your product requires a contract, application, disclosure, or other document to be signed, such document(s) will be deemed executed in the U.S. and only acted upon after you have signed them and they have been received by HSBC in the U.S. If you are not located in the U.S., the laws and regulations of your country of residence could affect the offering, negotiation, discussion, provision, and/or use of HSBC U.S. products and services. If you are not a U.S. resident, please read the specific cross-border product and service disclaimers, which are available on the Cross Border Disclosure page of our public website available at www.us.hsbc.com/crossborder .

HSBC refers to HSBC Bank USA, N.A., HSBC Securities (USA) Inc. and HSBC Insurance Agency (USA) Inc. HSBC Bank USA, N.A. provides banking products and services. HSBC Securities (USA) Inc. provides investment products and services and is an affiliate of HSBC Bank USA, N.A. HSBC Insurance Agency (USA) Inc. provides insurance products and services and is a wholly owned subsidiary of HSBC Bank USA, N.A.

HSBC Credit Cards are issued by HSBC Bank USA, N.A., subject to credit approval and requires a U.S. HSBC checking account relationship. To learn more, speak with any HSBC representative.

Mortgage and home equity products are offered in the U.S. by HSBC Bank USA, N.A. and are only available for properties located in the U.S. Subject to credit approval. Borrowers must meet program qualifications. Programs are subject to change. Geographic and other restrictions may apply. Discounts can be cancelled or are subject to change at any time and cannot be combined with any other offer or discount.

Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Member FDIC.

Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

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Service outage

Online banking registration, credit card transaction enquiries, and statements will be unavailable in online and mobile banking from 1 to 5 am on 12 April 2024 due to system maintenance.

Sorry for any inconvenience.

Eid al-Fitr opening hours

Our branches and Customer Service Units will be closed during Eid al-Fitr, and will open again depending on when the end of Ramadan is declared:

• If it is declared on Monday 8 April, they will be closed from Monday 8 April and will reopen on Friday 12 April

• If it is declared on Tuesday 9 April, they will be closed from Tuesday 9 April and will reopen on Saturday 13 April

During the Eid holiday, cheque clearing, domestic payments that don’t meet the Immediate Payment Instructions (IPI) criteria, international outward payments via online banking and international inward payments will not be processed.

Our self-service terminals (ATMs), digital and phone banking services remain fully operational during this period.

We wish you all a happy Eid al-Fitr.

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Travel Insurance

Alternatively please call  800 4560 .

• Instant quote & Instant cover
• Simple enrollment process
• High value cover for low premiums
• Extensive Cover options
• Global presence and worldwide arrangements
• Multilingual healthcare professionals
• 24/7 365 days a year travel assistance

Are you eligible?

You can apply for travel insurance if you are:

• a UAE resident
• a GCC resident traveling from their country of residence

Things you should know

• travel smart is one of the best travel insurance products in the market, to cover you for any medical and travel inconvenience, ensuring a worry-free holiday
• travel schengen is the compulsory minimum cover required for obtaining a visa to any Schengen country
• Travel insurance policy Terms and Conditions (PDF) Travel insurance policy Terms and Conditions (PDF) Download link

Find out more

Get started by requesting a quote online

Product terms and conditions and exclusions apply. Please read the full policy wording for further information.

General insurance products are provided by GIG Insurance (Gulf) B.S.C. (c). HSBC Bank Middle East Limited in the UAE is only a referrer of GIG's general insurance products and is not responsible for claims, processing or otherwise.

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• HSBC Malaysia online banking

Travel Care

Go on a totally fuss-free, carefree holiday with travel care.

Not all who wander are lost, but your luggage certainly could go missing. That's just one of the unexpected events that could put a dampener on your travel plans - there might also be flight delays, accidents or lost passports to contend with.

Travel Care provides a comprehensive suite of coverage and Allianz's Authorised Representative's emergency hotline (+603-76283919 or +603-79653919) is available 24 hours a day to support you through any emergency you might face, so you and your loved ones can have a stress-free trip filled with beautiful memories.

Stand to receive a Touch 'n Go eWallet Reload PIN worth up to RM50

Be one of the first 200 customers to purchase travel care with the promo code 'hsbc23' and get a touch ‘n go ewallet reload pin worth up to rm50. promotion period 27 november 2023 - 30 april 2024., ¹allianz travel care ("this plan") is underwritten by allianz general insurance company (malaysia) berhad (company no. 200601015674 (735426-v)) ("allianz general") and hsbc bank malaysia berhad ("hsbc malaysia") is the intermediary in distributing this plan. travel care customer campaign promotion  terms & conditions  apply..

• Overseas and domestic travel coverage This includes coverage for luggage and travel delays, and for overseas travel, the coverage also includes loss or damage to your travel documents, personal luggage and valuables, and more
• Accidental death and permanent disability coverage
• Emergency medical evacuation and repatriation programme
• Reimbursement of medical expenses We'll reimburse the necessary and reasonable medical, surgical or hospital charges, and emergency dental treatment fees incurred as a result of accidental bodily injuries, illness or death during your trip
• Option to purchase rider plans to extend your coverage when you participate in certain sports or events during your travels

What your coverage includes

What you need to know, are you eligible.

You're eligible for a Travel Care plan if you belong to one of the following categories:

• Malaysian citizen or permanent resident
• valid work permit or student pass holder
• legally employed in Malaysia

You'll also be able to get coverage for your spouse and child if they legally reside in Malaysia.

Good to know

Emergency contact information .

If there's an emergency when you're travelling, you can call the Allianz 24-hour emergency hotline on +60 3 7628 3919. Toll fees may apply.

Cover for COVID-19 

Travel Care covers medical expenses for COVID-19 treatment, subject to policy terms and conditions. Your diagnosis must be certified by a medical practitioner, and you'll also need to provide a supporting lab report or medical report that states your diagnosis. 

Cover for high-altitude mountaineering 

You can get cover for high altitude mountaineering by contacting Allianz via email on  [email protected] , or by calling 1300 22 5542.

What options for Travel Care plans are available?

The following plans are available:

• Adult Plan/Adult Annual Plan: if you're aged 18-70 years old
• Child Plan/Child Annual Plan: if you're aged 30 days-17 years old
• Senior Citizen Plan: if you're aged 71-80 years old
• Family Plan: if the policyholder is aged 18-70 years old, the policyholder's 1 selected legal spouse is aged 18-70 years old and the policyholder's child/children is/are aged 30 days-24 years old
• Under family plan, the payment per individual will be based on the limit under an adult plan and/or child plan, as the case may be subject to the maximum limit as stated in the Schedule of Benefits in the brochure and policy document.
• Maximum period of coverage per journey/trip is 200 days for one way or return trip.
• Maximum period of coverage per journey/trip is 90 days for annual policy.
• Maximum period of coverage per journey/trip for High Altitude Mountaineering activities is 30 days.
• Each trip must begin and end in Malaysia except for one way trip.
• Maximum period of coverage per journey/trip is 30 days for one way/return trip or annual policy.
• Premium is subject to Service Tax.
• Customer may opt for Automatic Renewal (for annual policy only). This policy is deemed to be automatically renewed and the applicable premium will be charged upon expiry unless otherwise instructed.

For other key terms and conditions, please refer to the Product Disclosure Sheet in the link below.

Ready to apply for Travel Care?

Get a quote via mobile banking or online banking.

If you have an HSBC debit or credit card, you can apply via our mobile banking app or through online banking. Go to the homepage, select 'Products and services', and choose 'Travel Care'. We'll help you apply by filling in information from your records.

Get a quote without logging on

If you have an HSBC debit or credit card, you can also get a quote without logging on to mobile banking.

Scan the QR code to get the app

Download the HSBC Malaysia Mobile Banking app on your iOS or Android device.

• Learn more about mobile banking  

Need help? Check out our  step by step mobile guide .

The information provided on this page is not a contract of insurance. The descriptions of cover are a brief summary for quick and easy reference. The precise terms and conditions that apply are in the policy document. Allianz Travel Care ("this Plan") is underwritten by Allianz General Insurance Company (Malaysia) Berhad (Company No. 200601015674 (735426-V)) ("Allianz General") and HSBC Bank Malaysia Berhad ("HSBC Malaysia") is the intermediary in distributing this Plan. This Plan is exclusively for HSBC Malaysia Credit and Debit Cardholders only. Please read and understand the Product Disclosure Sheet (PDS), Brochure and Policy Wording before signing up.

• Product Disclosure Sheet (PDF) Product Disclosure Sheet (PDF) Download
• Brochure (PDF) Brochure (PDF) Download
• Policy Wording (Domestic) (PDF) Policy Wording (Domestic) (PDF) Download
• Policy Wording (Overseas) (PDF) Policy Wording (Overseas) (PDF) Download
• Allianz General Insurance Company - Privacy Notice (PDF) Allianz General Insurance Company - Privacy Notice (PDF) Download

Important Notes 

1. The benefits payable from this insurance product are protected by Perbadanan Insurans Deposit Malaysia (PIDM) up to certain limits. Please refer to PIDM's TIPS Brochure, the PIDM website , or contact Allianz General Insurance Company (Malaysia) Berhad to get more information about the Takaful and Insurance Benefits Protection System(TIPS)

2. For after-sales service, you can contact Allianz by [email protected] or on 1300 22 5542 .

3. You may find out more about our coverage by visiting your nearest Allianz branch.

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Travel and Worldwide assistance

Don't let the thought of having to transfer your finances abroad take the shine off your aspirations to work, buy a second home or move overseas. HSBC Premier can make moving and living abroad as easy as it is at home.

To ensure your move is as smooth as possible, we can facilitate transfer of your credit history from India to help you access similar levels of credit in the overseas country/region. Credit history will be transferred upon request from the overseas HSBC Group and will be subject to local regulations. Premier credit card and other credit facilities shall be granted subject to overall satisfactory account performance, availability of products overseas and local regulations and discretion of the Bank in overseas country/region.

Other Advantages

• In case you are moving overseas, HSBC International Business Centre (IBC) can provide assistance towards opening of an overseas HSBC account in countries/region where HSBC Premier is offered, subject to you fulfilling local regulations and Terms and Conditions of the country/region where the account will be opened. In an event opening of account leads to any foreign currency transaction, please note that all foreign currency transactions through HSBC India are subject to   Goods and Service Tax .
• Local country/region guides to help you prepare by finding out more about the country/region you are travelling/moving to
• Guidance from accredited and experienced staff.

Leaving India

Moving to a new home abroad? Or going to study overseas? Rely on us to make your experience a whole lot simpler.

Moving to India

Get a warm welcome from HSBC Premier when you move to, return to or visit India from a foreign country/region.

Emergency services and international travel insurance

Designed to delight, it suits your needs and ensures a privileged lifestyle.

More Information

• HSBC Premier Benefits  
• HSBC Premier Features  
• Find a HSBC Premier centre  

Who can apply?

To apply for HSBC Premier, check that you meet at least one of the following criteria:

• Maintain a quarterly Total Relationship Balance 1  (TRB) of INR4,000,000 (rupees forty lakh only); or
• Have a mortgage 2 relationship with disbursal of INR11,500,000 (rupees one crore fifteen lakh only) or more, with HSBC India; or
• Hold a corporate salary account under the HSBC Corporate Employee Programme (CEP) 3 in India with a net monthly salary credit of INR300,000 (rupees three lakh only) or more into the account; or

If you're an HSBC Premier customer in another country/region, you're already eligible to join Premier in India - Simply speak to our Premier team for further help.

Complete eligibility criteria 

Premier customers meeting Premier Eligibility (qualified Premier customers) as above can add their children (up to the age of 30 years old) or their parents who then can avail Premier benefits as part of the single Premier family relationship. Beyond the age of 30 years, any family member classified as "children" will need to individually meet Premier eligibility.

1  HSBC Premier customers in India are required to meet the Total Relationship Balance (TRB) criteria of INR4,000,000 (Rupees Forty Lakhs only) quarterly. The TRB will be calculated based on the following:

• Average quarterly balance held in your HSBC Savings/Current Account(s)
• Average quarterly balance held in your HSBC Fixed Deposits
• Investments 4  market value or net purchase value, whichever is higher as on the last day of every calendar quarter
• Life-to-date (total) paid-up life insurance 5  premium for policies in force as on the last day of every calendar quarter
• Market value of demat holdings in the depository account held with HSBC India as on the last day of every calendar quarter

The above can also include balances maintained by your family members 6  in their HSBC Premier Accounts, subject to the accounts being categorized as part of a single relationship 7

If you are an eligible HSBC Premier customer in any other country/region 8 , you are entitled to receive HSBC Premier Services in India and you need not maintain the quarterly TRB with us. If we observe that the eligibility criterion is not maintained consistently, the Bank may be constrained to reclassify your HSBC Premier account to an alternate offering. You will receive further communication and due notice prior to any such account reclassification.

4  The Hongkong and Shanghai Banking Corporation Limited, India (HSBC India) currently offers investment products from third party entities registered and regulated in India. Investments are subject to prevailing market conditions/external factors. Mutual Funds are subject to market risks. Please read the Statement of Additional Information (SAI)/Key Information Memorandum (KIM)/Scheme Information Document (SID) and addendums carefully before investing.

5  Insurance is the subject matter of solicitation. HSBC India having its registered office at 52/60, M. G. Road, Fort, Mumbai - 400 001, is the Corporate Agent (Registration No.: CA0016) of Canara HSBC Life Insurance Company Limited (CHL) and Bharti AXA General Insurance Company (BAGI). HSBC India does not underwrite the risk or act as an insurer. For more details on risk factors, terms and conditions, please read the sales brochure carefully, before concluding a sale. Purchase of any insurance products by a bank’s customer is purely voluntary and is not linked to availment of any other facility from the Bank. The contract of insurance is between the insurer and the insured and not between the Bank and the insured. For more details on risk factors, terms and condition, please read the sales brochure carefully before concluding a sale.

6  "Family members" for TRB relationship in HSBC Premier are defined as any of the following relatives: spouse, partners, children (up to the age of 30 years old) of eligible HSBC Premier customers. Beyond the age of 30 years, any family members classified as ‘children’ will need to individually meet Premier eligibility.

7  In case of delinking of any individual account/s from the HSBC Premier relationship, the delinked account(s) will be classified as individual account(s) relationship and the quarterly Premier TRB will need to be met.

8  Applicable in countries/regions or locations where HSBC Premier is offered. Please refer to the HSBC India website for the complete list of such countries/regions. To enjoy these benefits, you are required to fulfil the eligibility requirements of HSBC Premier on a continuing basis.

2  Mortgage eligibility for Premier proposition is based on home loan value of greater than or equal to INR1.15 crores (Rupees one crore fifteen lakh only). The waiver on balance based charges related to non-maintenance of TRB will be valid for the life of the mortgage relationship with HSBC India. Pursuant to the termination of mortgage relationship, you will need to maintain the applicable Premier TRB eligibility.

3  If you do not receive a salary credit/ receive a salary credit of an amount lower than INR300,000 (Rupees three lakh only), we will reclassify your account to an alternate offering after providing due notice.

Quarterly Service Charges :

HSBC Premier Customers who do not meet the Premier Mortgage criteria or Premier CEP criteria will need to maintain the applicable Premier TRB criteria.

If the TRB criteria is not met for a particular quarter, we will levy a quarterly service charge of 0.2% on the shortfall in the TRB, up to a maximum of INR2,000 (Plus applicable taxes 9 ).

When you do not meet the minimum TRB for a particular quarter, we will notify you in the following quarter and request you to build the TRB by the quarter.

• If you build the requisite TRB in the next quarter, we will not levy the service charges.
• However, if you do not build the TRB for two consecutive quarters, we will levy the service charge on the lower of the TRB shortfall between these two quarters.

(Note that the above mentioned service charges will not be applicable for Premier customers who hold a corporate salary account with HSBC)

9  Please note that basis Goods and Services Tax (GST) regulations and notified GST rates, Central GST, State/Union Territory GST, or Inter-State GST, as applicable, and Cess as applicable would apply on our fees and charges.

Reclassification : If we observe that the above eligibility criterion is not maintained consistently, the Bank may be constrained to reclassify your HSBC Premier account to an alternate offering. You will receive further communication and due notice prior to any such account reclassification.

Account documents 

• HSBC Premier Service Charges, Fees and Account Rules/ Terms and conditions (PDF, 310 KB) HSBC Premier Service Charges, Fees and Account Rules/ Terms and conditions (PDF, 310 KB) Download
• HSBC Premier e-brochure (PDF, 17.1 MB) HSBC Premier e-brochure (PDF, 17.1 MB) Download

Useful links 

•   General Account terms & conditions General Account terms & conditions Modal link
•   HSBC Premier services fees & charges HSBC Premier services fees & charges Modal link
•   General FAQs General FAQs Modal link
•   Find a HSBC Premier centre Find a HSBC Premier centre Modal link

Join HSBC Premier today

Get an immediate callback.

Fill in the callback form and we'll phone you back to discuss your application for an HSBC Premier account.

Apply now by phone

Call us on  1800 266 3456   or  1800 120 4722

From overseas call:

+91-40-61268001 or +91-80-71898001

Apply in branch

To apply in a branch, just bring your identification document and a recent proof of address.

Connect with us

Travel Care Insurance

Get your policy instantly when applying online for travel care insurance, hsbc travel care insurance.

Have you or any of your friends or relatives experienced problems & stress during a vacation/business trip as a result of losing baggage, a sickness, a flight delay, or emergency medical treatment? Travel Care Insurance now can provide the best in emergency assistance cover - at a time when you most need it, as well as help to protect you from this financial burden.

New customers

Existing customers.

• Emergency Assistance Service Including Baggage and Personal Effects cover, Delayed Baggage cover, Personal Money and Travel Documents cover
• Personal Accident cover - up to VND 6 billion
• Medical Expenses cover - up to VND 3 billion, with automatic cover for follow up treatment in Vietnam
• Emergency Medical Evacuation - unlimited
• Hospital Cash Benefit - up to VND 40 million in aggregate
• Terrorism cover for all plans
• Extension for Covid-19 by covering Medical expenses due to Policy wordings with maximum benefit up to VND 1,2 billion/person/trip only for Diamond Plan ( Terms & Conditions applied ).

If payment through Online Payment Gateway of Baoviet Insurance Corporation is chosen as a premium payment method, you are recommended to apply for Travel Care at least 01 working day before departure in order for us to process your application. 

If payment in cash at counters or transfer from other banks is chosen as a premium payment method, you are recommended to apply for Travel Care at least 05 working days before departure in order for us to process your application.

Cover plans

Policy details.

• Travel Care Cover Matrix   Travel Care Cover Matrix to read the details of the travel care insurance
• Policy wording (PDF, 82.3KB) Policy wording (PDF, 82.3KB) to read the details of the policy wordings Download link

Eligibility

• The Policy covers any Vietnamese citizen or foreigner residing or working in Vietnam, aged six months to 85 years (inclusive) 
• Adult means persons aged between 17 to 85. 
•  Children aged between 12 to 16 who are not travelling with their parents, may apply for coverage upon payment of the adult premium, but only child benefits shall apply. 
• Children aged 11 and below must be accompanied by and insured together with an Insured Adult.
• Place of departure: Must be trips originating from Vietnam only.

How to apply

Review and choose the Travel Care plan that most suits your needs through the Travel Care comparison table.

Apply online now

(84 28) 37 247 247 (the South)

(84 24) 62 707 707 (the North)

Operating hours: from 8am to 10pm daily

Hotline 24/7: 1900 55 88 99/ Line 3

Email: [email protected]

• Travel insurance claim form (PDF, 20.6KB) Travel insurance claim form (PDF, 20.6KB) to make your claim Download link

Things you need to know

• Declaration (PDF, 68.1KB) Declaration (PDF, 68.1KB) to read our declaration for travel care insurance Download link
• Terms and conditions (PDF, 82.8KB) Terms and conditions (PDF, 82.8KB) to read the terms and conditions of travel care insurance Download link

Frequently Asked Questions

What is travel care insurance and how is it important to me .

Travel Care Insurance is specially designed for individuals and families who are travelling on a journey for leisure or business purpose. Travel Care Insurance offers financial protection in unexpected cases like accident, sickness, flight delay, loss of luggage, etc.

How much can I get back if I cancel the Travel Care Insurance policy? 

No refund of premium is allowed. However, you can change/ extend your insurance period by sending Baoviet the Endorsement Request & pay extra premium (if any) before the intended departure date (in case of change of the whole travelling period) or before the expiry date (in case of journey extension).

In case of emergency, how can I ask for assistance? 

You can call IPA Assistance Company’s hotline on +662 039 5705 at any time for emergency medical and evacuation assistance, medical referrals. The hotline operates in English and Vietnamese.

Note on Premium Payment Method 

You may choose 01 (one) of the 03 (three) premium payment method options as follows: 

• Make premium payment through Online Payment Gateway of Baoviet Insurance Corporation at https://payment.baoviet.com.vn/paymentnetwork  
• Make payment in cash at any counter of Baoviet Bank (within 03 working days from submission date of the online Travel Care Insurance application). Branch network of Baoviet Bank is available at https://www.baovietbank.vn/en/mang-luoi-hoat-dong 
• Funds transfer later from your account to Baoviet General Insurance’s account at Baoviet Bank (within 03 working days from submission date of the online Travel Care Insurance application). 

Beneficiary's account information for cash payment/funds transfer: 

• Account’s name: Baoviet Insurance Corporation 
• Account No. (VND) 0071033444000 at Baoviet Bank – Branch HO
• Address: 1st and 5th Floor, Corner Stone Building, No 16 Phan Chu Trinh, Phan Chu Trinh Ward, Hoan Kiem District, Hanoi 
• Narrative: "BHDL"- "Your name"-"Reference Number" 

If payment in cash at counters or funds transfer is chosen as a premium payment method, your payment for Travel Care Insurance must be recorded in Bao Viet's account at HSBC within 03 working days starting from your online application date. 

In all cases where payment of the premium is not made in due course, the registration for Travel Care will be deemed invalid.

You might be interested in

Personal Accident insurance

Medical Care insurance

Home insurance

Important information.

Travel Care Insurance is underwritten by  Bao Viet Insurance Corporation , 07 Ly Thuong Kiet Street, Hoan Kiem District, Hanoi, Vietnam. The information of this product may be amended by Bao Viet Insurance Corporation from time to time and HSBC Bank (Vietnam) Ltd. shall not be responsible for such amendment.

This webpage contains only general information. The specific terms, exclusions and conditions applicable to this insurance are described in the Policy which will only be issued upon acceptance of the Proposal Form. A person interested in this product should consider whether the product is suitable before making a commitment to purchase the product.  BaoViet General Insurance authorised agents or distributors, including HSBC Bank (Vietnam) Ltd. (together "the Agents") are neither the underwriter nor broker for the customers. To the fullest extent permissible pursuant to applicable law, the Agents make no warranties or representation as to the accuracy, correctness, reliability or otherwise of the content of this webpage. Under no circumstances, including, but not limited to negligence, the Agents or any party involved in creating, producing or delivering the webpage shall not be liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the liability to use, the information in this webpage, even if the Agents have been advised of the possibility of such damages. The Agents are not suppliers of the products and shall not accept liability in relation thereto.  Issued by HSBC Bank (Vietnam) Ltd .