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Tui Holiday Superstore Reviews Summary

Rated 4.2 Star based on 259 Reviews

What do customers think about Tui Holiday Superstore?

The reviews for TUI Holiday Superstore provide a mixture of positive and negative feedback that collectively shape the company’s reputation. Enthusiastic endorsements frequently applaud representatives like Julie, Lisa, Rae, Phoebe, Caitlin, Kim, Rachael, and Jessica for their excellent customer service, knowledge, and helpfulness in finding great deals within customers' budgets. Such instances of staff going the extra mile contribute to a perception of quality and reliability. However, there are notable criticisms as well, including a particularly negative experience cited by a customer perturbed by what they perceived as a lack of experience among staff members leading to service shortcomings and frustrations regarding a booking for a child in premium seating. This inconsistency in customer experience suggests a fluctuation in service quality, potentially tied to individual staff competencies. Recurrent themes include staff knowledge and helpfulness, value for money, and satisfaction with deals secured, indicating that these are influential factors in shaping the reputation of TUI Holiday Superstore.

Positive Feedback

Key positive aspects of customer feedback for TUI Holiday Superstore revolve around the staff's commendable customer service and the ability to provide valuable holiday planning advice that aligns with customers' budgets and desires. Customers praise various staff members for their politeness, friendliness, knowledge, and willingness to share personal experiences to guide decision-making. The assistance in securing last-minute bookings, finding holiday packages that offer great value for money, and resolving issues such as flight cancellations are also highly appreciated. Notably, customers express gratitude toward the staff who helped them feel confident about their purchase choices, highlighting the importance of trust between the company and its clientele.

Concerns and Threads

From the customer reviews, the negative aspects affecting TUI Holiday Superstore include experiences of perceived inexperience among the staff, particularly when dealing with more complex arrangements such as booking premium seats for children. This has led to customer dissatisfaction, prolonged resolution times, and a sense of mismanagement that impacts the company's reputation negatively. One customer's narrative of an unprofessional response to a formal complaint exacerbates concerns about the consistency of customer service quality. It seems that the frustrations stem from a lack of adequate training or experience among certain employees, resulting in subpar service for those particular customers.

Frequently asked questions about Tui Holiday Superstore

How knowledgeable are the staff at tui holiday superstore.

Most reviews suggest that the staff at TUI Holiday Superstore are knowledgeable and skilled in providing travel advice and finding suitable holiday deals. However, there have been isolated instances where the staff's lack of experience has been called into question.

Can TUI Holiday Superstore provide good value for my budget?

Many customers report that TUI Holiday Superstore’s staff are adept at finding holiday packages that fit within their budgets and often exceed their expectations in terms of value, indicating a tendency of the company to offer competitive deals.

What should I do if I experience issues with my booking?

If you encounter any issues with your booking, it’s recommended that you contact the store directly. If the matter isn't resolved to your satisfaction, you can file a formal complaint as there are procedures in place to address such issues.

What are customers saying about Tui Holiday Superstore

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About Tui Holiday Superstore

We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Live Happy.

Get the latest reputation report for this company

TUI aims to become profitable in 2022 as travel demand recovers

• TUI halves loss in Q2, sales grow ninefold
• Expects to come close to pre-crisis capacity this year
• Demand for premium travel covers high fuel costs
• Sees lasting recovery as oil prices should normalize

The Reuters Daily Briefing newsletter provides all the news you need to start your day. Sign up here.

Reporting by Zuzanna Szymanska, editing by Kirsti Knolle, Kim Coghill, Alexandra Hudson

Our Standards: The Thomson Reuters Trust Principles. , opens new tab

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TUI aims to become profitable in 2022 as travel demand recovers

By Zuzanna Szymanska

FRANKFURT (Reuters) -Holiday group TUI expects to become profitable again in 2022 as countries lift COVID-19 restrictions and people book package tours, eager to pay more for higher hotel grades or extra services on their long-awaited vacations.

The group's announcement chimes in with other recent positive updates from the travel sector including stronger-than-expected sales at German flag carrier Lufthansa and airport operator Fraport.

TUI expects the recovery to be lasting as people are valuing experiences more highly than goods, and as oil and gas prices should eventually normalize, CEO Fritz Joussen said after TUI's second-quarter results on Wednesday.

Commenting on oil price levels of $105-110 per barrel, Joussen said, "historically, I have not seen such pricing levels last very long."

Asked if consumer worries about rising living costs might curb soaring demand, he said, "I think there might even be upside potential if oil and gas prices normalize because they are the driver of inflation today."

Many analysts say the effects of inflation are the main risk to the travel industry's 2022 earnings. Joussen said he agreed that rising consumer prices might affect TUI if they remain too high for too long.

He also said rising average travel prices - thanks to more guests treating themselves with higher hotel categories, and people booking longer holidays making rooms more scarce - were covering higher fuel costs.

"There will be practically no last minute offers at low prices this summer," Joussen said.

He added he expects TUI's capacity to almost reach the pre-crisis level of 2019 this year, and the company does not need taxpayers' money, just a little from the banks at the moment.

Germany had given TUI aid of 4.3 billion euros ($4.54 billion) as COVID-19 hit the travel industry in 2020-2021 but second-quarter bookings helped the group further cut debt and it plans to repay all state aid soon.

Germany-listed shares in TUI were up 4.5% by 1230 GMT.

In the second quarter, TUI's underlying loss before interest and taxes (EBIT) narrowed to 330 million euros, almost halving the loss of 633 million euros it reported for the same period last year.

TUI also said it generated sales of 2.13 billion euros in the second quarter of its 2022 financial year starting in October - nine times as much as in the second quarter of 2021.

It last posted a profit in 2019.

($1 = 0.9476 euros)

(Reporting by Zuzanna Szymanska, editing by Kirsti Knolle, Kim Coghill, Alexandra Hudson)

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TUI Holiday Superstore

Information about TUI Holiday Superstore

Opening hours

• Monday: 10:00 AM – 8:00 PM
• Tuesday: 10:00 AM – 8:00 PM
• Wednesday: 10:00 AM – 8:00 PM
• Thursday: 10:00 AM – 8:00 PM
• Friday: 10:00 AM – 7:00 PM
• Saturday: 9:00 AM – 6:00 PM
• Sunday: 11:00 AM – 5:00 PM

TUI Holiday Superstore: Reviews

Fantastic experience: Visited Tui Walsall today to book a family holiday! We were met by Vicki and another colleague at the front desk, they were both very welcoming and made us feel comfortable! Alice was introduced to us as our advisor and I can honestly say she was brilliant! She was very patient throughout and catered to our needs and wants, alongside this her advice and knowledge of the hotels/areas etc was extremely good. I would highly recommend this shop if you are planing a holiday! Staff are lovely!!

Fantastic experience: Excellent service from Cassie yesterday who was really helpfull and friendly in helping my wife and me book a cruise thank you

Fantastic experience: We booked a holiday to Jamaica for a party of 6. We were served by Dee and throughly appreciated the time she spent with us arranging the whole thing. Tom also helped to ensure that everything possible was put in place to enable us to have a seamless holiday. Thanks to all involved. We know where to go to book our next holiday. From the 'C' family xx

Fantastic experience: Very happy with our visit to tui walsall today. Booked our holiday with Cassie who was helpful, friendly and explained things well.

Fantastic experience: I always use this store to book all of my holidays. Professional, honest, patient and friendly service. All staff go above and beyond to ensure that your holiday is fabulous and worry free. I have recommended them to all of my family and friends who I know have booked up for this year and have received the usual fantastic customer experience. Huge thanks to Store Manager Vicky who always delivers a top notch service.

Fantastic experience: Telephoned TUI Walsall was. Delighted when Molly answered the telephone as I had booked with her before Again she didn’t disappoint excellent in every way even e-mailed the hotel as we need a fridge in our room for medication she is a great asset to TUI

Fantastic experience: Booked our holiday to Mexico today with Tom! Tom was outstanding. Listened to every detail and gave us exactly what we asked for at a fantastic price! Tom even explained local taxes and things that we would need to know when we arrive in Mexico to make sure there are no surprises when we get there. Thank you Tom!! We are really looking forward to our holiday!

Fantastic experience: Like many businesses they want you to interact with them on line. It probably shows my age but I like to talk to people especially when I am parting with large sums of money and I would urge you to do the same. You can of course read up on all the terms and conditions, small print etc but sometimes need to be able to read between the lines. I am really pleased I went in the Walsall store to research my holiday as they gave me far more information than what you could readily obtain from the App. Seeking alternative options was also so much easier.

Fantastic experience: Julie R in store was amazing from start to finish! Julie arranged prices for all wedding parties and went above and beyond to ensure we had everything selected ready for our dream wedding! Julie arranged the whole package, booked our extra legroom / premium seats, upgraded our rooms as well as adding on the wedding package with the wedding department. Considering wedding planning is considered one of the most stressful things in life to plan, Julie made the entire process stress free!!!! Thank you Julie for all of your help supporting us and booking our big day in Mexico. We can’t wait to book all future holidays in store with you again x

Fantastic experience: Travelling with TUI since 2018 and have not had a single bad experience. The staff at the travel store are extremely helpful and thorough. From personal experience, they have always gone the extra mile to get the best deals and offers, and so far have always been spot on with recommendations for package holidays.

Fantastic experience: Received fantastic service from all of the staff (especially Madison!), will definitely return!

Fantastic experience: Very helpful and professional staff. Made booking our trip to Florida effortless and stress free. We’ve just returned and everything was perfect.

Fantastic experience: Just been in store to book an holiday and was seen by Annabelle who was so polite, patient, friendly and very very helpful. She is a credit to your company.

Fantastic experience: Could not rate louise 'the long haul queen' enough. Listened to what my grand parents wanted, sorted extra help for them and beat their quote by £3000!!! Absolutely brilliant service, kind and friendly. Will only book with her in future.

Fantastic experience: Just wanted to say how welcoming and pleasant our experience was today at Tui Walsall & in particular Maddy who answered all our questions and put our minds at rest . We will definitely be returning & telling our friends & family about the excellent service we received .

Fantastic experience: I Dont normally write reviews but we Received fantastic customer service at Tui Walsall from Maddison, She was so helpful and patient and found us the perfect holiday we are so excited, We Will definitely be returning 10/10

Fantastic experience: Excellent service from Cassie today who helped my mum and I book our holiday in October. This is our first trip since my mum has developed significant access needs so Cassie's help was invaluable. Cassie and the other staff I spoke to were all friendly and personable. Will definitely return for any future bookings. Thank you!

Fantastic experience: We were so happy with our experience in store, all the staff were friendly when we arrived. We sat with Vicky the store manager and she was so helpful! We didn’t really know exactly where we wanted to visit but knew we fancied Turkey for may next year. Vicky ran through some points that were important for us especially as we will be traveling with children aged from 3-17 and we wanted the holiday to suit us all. Vicky had great knowledge of the area and explained every detail of the booking for us, we cannot wait for our holiday and would definitely recommend visiting Walsall superstore.

Fantastic experience: I don’t usually do reviews however I have to give credit where it’s due. We booked our holiday online but we were struggling with a few bits so popped in on the off chance that they could help. We were greeted by Beth who couldn’t have been more helpful and put our minds at ease. Thank you so much, can’t wait to book our next holiday in store with you!

Fantastic experience: I went in to tui walsall and I was served my Maddison, the team was all really helpful and Maddison couldn’t have been more helpful. She listened to what we all wanted and found a holiday tailored to all our needs. Will definitely be returning!

Fantastic experience: Just booked a holiday ,rather deal with a person than using the app.. greeted with smiles as soon as I walked in , introduced to Molly who was really professional and helpful from start to finish . Would definitely recommend and use again .. thanks Molly for all your help .

Fantastic experience: I recently booked a holiday at this store and I have to say that I was really taken care of! The staff are very polite and very helpful and nothing is too much trouble. Personally I wouldn’t book anywhere else!

Fantastic experience: Booking for a special holiday. Annabel was very helpful and didn't push. And we have a fabulous holiday to look forward to next year

Fantastic experience: Booked a holiday with Cassie and can’t thank her enough for her help and support. Would definitely recommend!

Fantastic experience: Dream holiday booked! Cassie was amazing, 10/10 recommended!

Fantastic experience: Cassandra and Helen were very helpful with my last min getaway.awkward working hours meant late booking and back and fourth with resort requests.will be going back to them end of sept for our next break.thanks again TUI Walsall

Fantastic experience: Just booked our first ever cruise to the Caribbean with the lovely Tom!!! He and Vicky have been so helpful and answered alllll my questions to make sure we were choosing the right cruise for us!! I’m so excited!! Thank you TUI

Fantastic experience: Just booked my holiday at the Walsall store with Maddison. It was great talking to a real person with a smiling face who offered great reassurances and made sure all bases were covered. Maddison's customer service skills were wonderful and made the whole process feel stress free for me. Thank you Maddison, great service. Alan W.

Fantastic experience: Friendly and inviting from the moment we arrived. Good holiday info from helpful Cassie, booked up, looking forward to travelling!

Fantastic experience: We booked a holiday with tui walsall, Cassie was the lady we booked with ,she talked us tgrew all the options and asked what sort of holiday we enjoyed then help us choose going threw all the hotelsamenatiees and talking us threw location ,she was really polite and helpful we wouldn't hesitate to contact Cassie again for our next holiday, thank you Cassie

Fantastic experience: Very helpful and understanding Cassie help me through the whole booking and was very experienced and also very polite

Fantastic experience: Can't thank Vicki and Annabelle enough for helping us book our holiday, they were both extremely knowledgeable about the destination we booked and couldn't of made it any easier for us. Brilliant service and we will definitely be using this store again. Thanks girls!

Fantastic experience: Massive shout out to Cassie x She literally made our holiday shopping a breeze, helped us through all our wants and found our perfect holiday! Thank you x

Fantastic experience: Had a fantastic visit, with Demi Brookes(sorry if i've spelt your name wrong) We initially were going to book online, however had a few questions as we had a party of 9, with medical needs, i would highly recommend visiting branch instead, there are so many more questions and advice that we would have never considered and follow up visits planned to fill out the rest of documents. Fantastic service will definitely use tui Walsall again, additionally there is free parking on site Thanks Demi, Mr Sidhu

Fantastic experience: Booked our holiday today with the help from cassie absolutely great all questions sorted can't thank cassie enough for her assistance would highly recommend.

Fantastic experience: Came down spoke to Louise she is very knowledgeable and we are going to Jamaica as a family was really pleased with her help

Fantastic experience: Went in to book a holiday and was greeted by Alice, she took us to her desk and went through what we would like to see on our holiday, she was so friendly and extremely patient finding us the best places and made sure we were all happy with the final choice. Thankyou Alice for your attention and friendliness

Fantastic experience: Had some troubles booking a holiday through the app so decided to go to the store and go old school and deal with a human being and thank goodness I did! I met Alice who was absolutely great, we had a good chat about places of interest to visit and she seemed genuinely invested in making sure I got the best package for me and my wife. I booked the holiday and then cancelled (dont ask!) and then re-booked and even though Alice was a bit surprised, once again she helped me as did the other staff and everyone was extremely helpful even though they must have questioned my sanity! Really looking forward to the holiday and this is the second, technically third time Alice has helped us and I would have no hesitation in recommending her or the great staff at TUI Walsall.

Fantastic experience: I recently purchased my travel money from this store, I was served by Adele. A very fast and efficient service, I also asked Adele some questions about the destination I was going to and she was extremely knowledgeable. 100% recommend

Fantastic experience: We were having trouble choosing a family summer holiday online this year, so I decided to call TUI and got through to a lovely lady named Alice who listened carefully to our requirements and then sent me some of her recommendations via email. Happy to say we decided to book based on Alice’s recommendation, which ticked all of the boxes, came with a free child place and also to my surprise saved us a little extra on the day of booking. Looking forward to a fantastic summer holiday with the family this year! Thanks Alice

Fantastic experience: Just booked our holiday in store, and Cassie couldn't have been more helpful! It was a really easy process and she offered really useful advice to help with our holiday planning. Would happily book at this store again in future.

Fantastic experience: Mollie at the Walsall branch was absolutely fantastic with helping me to find a family holiday. She was very professional and patient with me over the last 2 weeks. She has carried out numerous searches for me and sent over potential holidays for me to consider and then talked me through them. She has taken her time, and today we’ve finally booked our family holiday. I have spoken to others over the last 2 weeks, and they’ve not been as helpful. In fact I almost didn’t book my holiday!! I hope that you have a reward scheme, and if so, Mollie certainly deserves a reward and praise.

Fantastic experience: Thank you Mollie for going above and beyond, Thank you for making me feel comfortable and at ease, Thank you for having the patients and explaining everything, as I've never gone through the process of booking a holiday. Great work Mollie.

Fantastic experience: An excellent service from Julie today. Nothing was too much trouble. I am very happy with the experience, professionalism and patience she showed to myself and my family while booking our holiday to Lanzarote today. 7/5/23 Thank you

Fantastic experience: Called TUI Walsall today after a recommendation from a friend and never experienced customer service like it before. Absolutely outstanding help and guidance from Liz, very patient and helpful whilst I was changing my mind every 5 minutes. Ended up with an amazing deal and what felt like a really personal experience. Vicki and her team are smashing it. Will definitely be back thanks guys!!

Fantastic experience: Really amazing service today at Tui Walsall! Staff were welcoming on the front desk and then was seen straight away by Louise. She was very helpful & knowledgeable booking us our dream holiday to Jamaica. Will definitely book here again.

Fantastic experience: The customer service at Tui Walsall was so professional and the staff are just lovely. Alice in particular was just amazing in helping us book our dream holiday. She was so helpful and knowledgeable about the places we were looking to go- a true credit to the team. Will definitely be returning for our holidays in the future!

Fantastic experience: My husband & I have been in the Walsall store earlier & were seen by Liz who was very pleasant & extremely prossional & also helped us with our problem brilliantly. Thanks Liz & you are definitely our first port of call from now on.

Fantastic experience: I always use TUI for my holidays, and I'm never disappointed. This is my first time booking through the Walsall branch and I really want to thank Manager Vicki and team member Elizabeth who sorted my holiday for me. Elizabeth was really helpful and went above and beyond to make sure I got the best price and date. Just downloaded the app like she told me and its great so easy to keep track of my holiday and make payments etc. Thank you again ladies, so nice to have a holiday to look forward too.

Fantastic experience: Louise from the walsall branch was amazing. Great knowledge, experience and listened to what I wanted for my family. Louise made me feel so secure and happy about my booking looking forward to my holiday. Definitely recommend to book here.

Leave your opinion about TUI Holiday Superstore:

Tui holiday superstore appears in the following listings:, other travel agencies that might interest you.

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• Excellent 18
• Very Good 9
• All languages ( 43 )
• Russian ( 37 )
• English ( 4 )
• German ( 1 )
• Italian ( 1 )

" DIR: West; bigger nice evening sun but louder due to main street DIR:East; Quiter, very bright in the morning if sun rises "

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APELSIN HOTEL - Reviews (Elektrostal, Russia)

TUI BLUE XANTHE

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• Excellent 421
• Very Good 155
• Terrible 41
• All languages ( 739 )
• Turkish ( 312 )
• English ( 175 )
• Russian ( 115 )

" Avoid manavgat Market too much hustle and bustle "

" Do not come in winter months "

" Do not book this hotel expecially not in the winter months "

" Learn to speak German! "

" Bring sick bags "

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TUI BLUE XANTHE - Updated 2024 Reviews (Side, Türkiye)

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Christmas gift guide to Moscow surroundings

Visitors from America and Western Europe might be surprised to discover that Russia celebrates Christmas on January 7th. That’s because the Russian Orthodox Church follows the Julian calendar. After the end of the Soviet Union, some Russians have begun celebrating Christmas on December 25 in accordance with the Gregorian calendar. But many Russians still observe the tradition of fasting on January 6th, breaking the fast with a large feast on Christmas Eve after the first star has appeared in the sky.

During the Soviet era, Christmas and religious traditions were banned in Russia. Santa Claus was replaced by Ded Moroz, or, Grandfather Frost, an old man with a long white beard who would bring gifts to children on New Year’s instead of Christmas. According to Russian tradition, Ded Moroz is accompanied by his granddaughter, Snegurochka, the Snowmaiden, who helps him on his journey to give presents to children.

Although the tradition of having a Christmas tree, known as a yolka in Russian, was also banned during Soviet times, Russians got around this by having New Year’s trees from which they hung homemade decorations. Today, the restrictions of the Soviet Union have faded into history, and during the Christmas season visitors to Russia can even purchase Christmas ornaments in the shape of matryoshka dolls, or religious icons that depict nativity scenes.

Heading counterclockwise around the Golden Ring this holiday season, northeast of Moscow, your first stop will most likely be the city of Vladimir, home to some of Russia’s most striking churches and cathedrals. The Vladimir region is known for its fine crystal. Stop by the Crystal, Lacquer Miniatures, and Embroidery Museum ( 2 Bolshaya Moskovskaya ) for an overview of traditional crafts before visiting the gift shop in the museum to browse the crystal selection. Vladimir Chic ( 2 Dvoryanskaya ) also sells local glass and crystal work.

Typical souvenirs are also for sale in Vladimir’s old town, especially by the Golden Gate, a triumphal arch and defensive tower that is one of the last-remaining parts of the wall that once surrounded ancient Vladimir and a sure stop on any tour of the Golden Ring.

Just 63 kilometers from Vladimir lays the nearby city of Gus-Khrustalny , the ‘Crystal Goose,’ also home to a rich glass and crystal making tradition. You can visit the glassmaking factory in Gus-Khrustalny and buy gifts ranging from plates and vases to decanters, or visit the outlet store back in Moscow ( 4 Ilyinka ) just east of the Kremlin.

North of Vladimir, you’ll arrive in Suzdal, one of the Golden Ring route’s more tranquil towns. Suzdal boasts a number of small bazaars and stands outside the main tourist sites where visitors can purchase local honey mead, called medovukha, along with traditional crafts, like a pair valenki, or Russian woolen boots, which make an ideal Christmas gift for friends and family back home. The shopping stands outside Suzdal’s Museum of Wooden Architecture and Peasant Life ( Ul. Pushkarskaya ) are also highly recommended. Market Square ( Torgovaya Pl ) houses a number of shops where visitors can search for arts and crafts.

Following the Golden Ring north of Suzdal, many tours will stop in the city of Kostroma, a former trading outpost on the immense Volga River. One of the city’s highlights is the Museum of Linen and Birchbark ( 38 Tereshkova ), where visitors can view exhibits on traditional Russian crafts woven from flax and bark. A gift shop in the basement sells tablecloths, napkins, baskets, linen dolls, and traditional clothing typical of the region.

South from Kostroma, stop in the city of Rostov-Veliky for enamel jewelry, a craft which allows artists to produce small paintings on metal that are then fired to produce a thin glaze over the image. Rostov became famous for its tradition of enamel work. Today, visitors can purchase rings, earrings, bracelets, brooches, and jewelry boxes in the gift shop of the Rostov Enamel factory ( 3 Borisoglebskoye Highway ).

While you’re in Rostov, visit the House of Crafts ( 16 Vtoraya Tolstovskaya Naberezhnaya ) for local pottery and the Souvenirs shop ( 5 Ul. Kamennyi Most ) for ushanka hats—Russian fur caps with earflaps—paintings, and samovars for tea lovers.

The last two stops on a tour of the Golden Ring are the cities of Pereslavl-Zalesskiy and Sergiev Posad. Pereslavl is most famous for its embroidery work, available at the Art Salon ( 12 Ul. Sovetskaya ) along with souvenirs made of wood and stone. Nearby Sergiev Posad is considered the place where Russia’s matryoshka dolls were first invented, and was the chief production center of the dolls before Soviet times. Visit the city’s Toy Museum ( 123 Pr. Krasny Armii ) to get a better sense of the birthplace of one of Russia’s most recognizable toys, then head over to the market alongside the Trinity Monastery of St. Sergius—one of the city’s most important sites—to load up on matryoshka dolls, painted eggs, and icons before going home.

If you’ll be in the Golden Ring during New Years, the city of Vladimir hosts an impressive Christmas fair, with an iceskating rink and performances by local artists, in the main square ( Sobornaya Pl ). In most other Golden Ring cities you’ll find similar events in the center square as Christmas nears.

Most shops and markets in the Golden Ring are open year round. If you’re coming to Russia for a short period of time, whether in winter or summer, consider a trip to this stunning part of the country, and bring an extra bag if you plan to go shopping for Christmas gifts.

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