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E-Gov Travel System (ETS) FAQ and User Guide Updates

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Travel Assist Team Update

The Travel Assist Team, originally scheduled to shut down on January 31, will continue through February 2022. 

Travel Assist Teams hotline: 1-866-800-USCG (8724).

Due to the fees associated with troubleshooting issues directly with CWTSATO’s Customer Care Line, members are strongly discouraged to call CWTSATO directly but instead to work with their   Authorizing Official and or Funds Manager . Authorizing Officials/Funds Managers should contact the Travel Assist Teams hotline: 1-866-800-USCG (8724) during the business hours of 8 a.m. to 8 p.m., (EDT), Monday-Friday. Once they have called the hotline, they will be prompted to select a geographic region (west, central, or east time zones) for regional customer care; AOs/Commands stationed out of the continental U.S. (OCONUS) can select any region to be connected to a team member. If AOs/Funds Managers call PPC directly for assistance, the PPC Customer Care Team will direct callers to the Travel Assist Team hotline.

E-Gov Travel System (ETS) Frequently Asked Updates

A new list of ETS frequently asked questions is available via PPC's ETS web page ( https://www.dcms.uscg.mil/ppc/travel/ets ). This list covers post go-live issues. Here is a direct link to the file (the file is in PDF format): https://www.dcms.uscg.mil/Portals/10/CG-1/PPC/GUIDES/TRAVEL/ETS/ETSpostgoliveFAQs.pdf Please submit any new questions to the TMO at [email protected] .

The following ETS user guides have recently been updated. Updates include adding information specific to U. S. Coast Guard users. 

Updated Guides for Travelers/Travel Arrangers:

In case you missed it: List of ETS User Guide Updates (13 January 2022)

Be sure to visit the ETS User Guides web page at   https://www.dcms.uscg.mil/ppc/Travel/ETS/Guides/   for more guides and Quick Reference Cards.

This is an update from the U. S. Coast Guard Pay & Personnel Center   in Topeka, KS. We use this distribution list to keep our customers informed about USCG Travel policy and the ETS travel claim system. If you are no longer interested in receiving updates from PPC, please follow the link (at the end of this message) in the SUBSCRIBER SERVICES section to unsubscribe. Address any comments, concerns, or questions to PPC Procedures & Development (PPC-PD) via email to [email protected]

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OFFICE HOURS AND RESERVATION TELEPHONE NUMBERS

coast guard travel order number

U.S. Coast Guard

Office hours/availability.

Office hours are local and open for business Monday - Friday, unless otherwise specified.

Hours of Operation: 24 / 7

Reservation Telephone Numbers

Local: 210-877-3302

Toll Free: 800-753-7286

Chat with a Representative

Chat with a representative to assist with the followings:

  • Cancel Reservations
  • Car Rentals
  • Invoice Request
  • Refund Request/Status of Refund
  • Ticket Status

Manage your travel plans

Technology assistance.

E2 Solutions Assistance – Please contact your USCG Approving Official for assistance

General information

  • Secure Flight Program
  • State tax exemption forms
  • Federal Travel Regulations (FTR) overview
  • U.S. Department of State - Passport services
  • U.S. Department of State - Travel warnings

Lodging and meals

  • Per diem - domestic maximum rates
  • Per diem - outside the continental United States
  • Meals and incidentals breakdown

Transportation

  • Government contract airfares - program office website

COMMENTS

  1. PDF PCS Orders

    $1000.00 Member Travel - Document Number 70Z0PCS220032920 $100.00 Dependent Travel - Document Number 70Z0PCS220032920 ... United States Coast Guard > Coast Guard Pay and Personnel News ... Move down the page to the Travel Orders section and click View All. Continued on next page . 19 March 2024 10 PCS Orders

  2. Travel

    During the year PPC Travel processes 144,483 claims totaling $224,083,076 including 1,584 evacuation claims totaling $1,099,376.26 in payments to displaced members and their dependents. ... U.S. Coast Guard Pay & Personnel Center 444 S. E. Quincy St. Topeka, KS 66683-3591. ... Please note our Ticket System does not reply with an assigned number ...

  3. E-Gov Travel Service (ETS)

    Direct Access, Retiree/Annuitant, Travel Customer Care Call 866-PPC-USCG (772-8724) Available Support ~ 0730-1600 (Central time) M-F. Trouble Ticket Email: [email protected] . Please note our Ticket System does not reply with an assigned number. Email templates and instructions can be found by visiting: PPC Customer Care Page!

  4. Official Travel > United States Coast Guard > USCG Resources

    The Coast Guard Travel Program. provides all the resources you'll need for your trip, including guidance on the entire process and support contacts. Please see the program's homepage for the full suite of resources. Here are some key links: Traveler information. ADTRAV - Online Travel Reservations (RezDesk) Government Travel Charge Card Program.

  5. Travel Assist Teams are here to help you learn the new electronic

    The new travel system, E-Gov Travel System (ETS), implementation will begin on Oct. 1, 2021, the first quarter of fiscal year 2022 (Q1 of FY22). ETS is the Coast Guard's all-in-one travel system that will assist our members with booking travel, creating and approving orders, and submitting travel claims.

  6. ALCOAST 310/21

    1. Per REF (A), Implementation of the new travel system, E-Gov Travel System (ETS), will begin on 01OCT21 (Q1 of FY22). ETS is the Coast Guard's all-in-one travel system that will assist our members with booking travel, creating and approving orders, and submitting travel claims. Training the Coast Guard workforce on ETS prior to go-live is a ...

  7. FSMS Update: Where to get help with travel vouchers or reimbursement

    The Coast Guard will address this in an upcoming advisory. You can find additional information about the TMC and use of the GTCC to facilitate travel at the COMDT (CG-PSC) website. For other related ETS or TMO questions, please email Cmdr. William Suter, TMO Implementation (CG-133) or call (202) 475-5377.

  8. New electronic travel system launches

    If you have further questions, please contact your GTCC travel manager, and travel managers can contact Michael Duchossis at 703-254-7175 or Evelyn "Carlene" Curry at 703-258-5996. Resources: CWTSATO website; Traveler website; U.S. Coast Pay and Personnel Center travel branch website; Coast Guard Government Travel Charge Card Program website

  9. PDF DEPARTMENT OF HOMELAND SECURITY U.S. Coast Guard

    PURPOSE: To request TDY Travel Orders and desired advances. If you have any questions, CONTACT YOUR UNIT ADMIN OFFICE. IAW 5 USC Sec. 522a(e)(3), the following is provided when supplying personal information to the U.S. Coast Guard: Authority: 37 USC, Section 1006. Principal Purpose: Used to indicate member's intentions during TDY travel.

  10. PDF E-Gov Travel Service (ETS) Frequently Asked Questions (FAQs)

    Travel Card training course in the Coast Guard Learning Portal. Card holders will need to ensure that no delinquent balances exist on their account prior to October 1, 2021. Q. When do I need to have my GTCC paid? A. All claims for travel completed prior to September 10 must be submitted by Sept. 17 to ensure payment by the end of September.

  11. ALCOAST 360/22

    1. This ALCOAST provides guidance for ETS use in preparation for. FY23 and required actions for users and approvers. 2. Preparation for FY23: a. To better support the traveler, CWT Sato Travel will turn off. the funds check function in ETS while funds are loaded into FSMS, between 01 October and 15 October 2022.

  12. E-Gov Travel System (ETS) FAQ and User Guide Updates

    Travel Assist Teams hotline: 1-866-800-USCG (8724). Due to the fees associated with troubleshooting issues directly with CWTSATO's Customer Care Line, members are strongly discouraged to call CWTSATO directly but instead to work with their Authorizing Official and or Funds Manager .

  13. PDF Coast Guard Supplement to the Joint Travel Regulations (CGS-JTR)

    Commandant United States Coast Guard. COMMANDANT INSTRUCTION M4600.17B. US Coast Guard Stop 7907 2703 Martin Luther King Jr. Ave SE Washington, DC 20593-7907 Staff Symbol: CG-1332 Phone: (202) 475-5395. COMDTINST M4600.17B. 28 JUN 2019.

  14. PDF CHAPTER 9. AUXILIARY TRAVEL

    Block 2 - Type of Payment : Coast Guard Auxiliary members should mark " Other ". 3. Block 4 - Name : Enter your LAST name, FIRST name and middle initial. ... Block 9 - Travel Order Number (TONO) - Enter the 13 digit number listed in block 20 of your travel orders. 9. Block 10 - Previous Payments/Advances : Leave Blank.

  15. PDF DEPARTMENT OF HOMELAND SECURITY U.S. Coast Guard MILITARY/CIVILIAN

    21. Coast Guard Travel Order Number (16 digits) Doc Type Fiscal Year Site Code C O R D Prog Element Document Sequence Suffix Travel funds are chargeable against: (if travel spans over FY's, provide TONO/Acct. string for both FY's) Agy Code Reg Dist Appn Code Lim Code Allot Fund Allot Lev Program Element Cost Center Object Class Estimated Cost 20.

  16. Travel Management Center

    CG Auxiliary Travelers - ******THIS PROCESS WILL BE UPDATED WHEN FSMS IS ONLINE***** FOR ASSISTANCE CONTACT CWTSATO CWTSato Service Center at 1-800-753-7286 and utilize the full service option. CG Auxiliary members traveling on Coast Guard funded travel orders are required to use the Travel Management Center (CWTSato) for common carrier (i.e ...

  17. Joint Travel Regulations

    Joint Travel Regulations. The Joint Travel Regulations (JTR) implements policy and law to establish travel and transportation allowances for Uniformed Service members (i.e., Army, Navy, Air Force, Marine Corps, Space Force, Coast Guard, National Oceanic and Atmospheric Administration Commissioned Corps, and Public Health Service Commissioned Corps), Department of Defense (DoD) civilian ...

  18. CWTSato Travel

    U.S. Coast Guard Office Hours/Availability. Office hours are local and open for business Monday - Friday, unless otherwise specified. Hours of Operation: 24 / 7. Reservation Telephone Numbers. Local: 210-877-3302. Toll Free: 800-753-7286. Chat with a Representative. Chat with a representative to assist with the followings:

  19. How you can prepare for the new travel system

    Earlier this year the Coast Guard announced new changes coming next fiscal year. The new Financial Management System Modernization Solution (FSMS) is scheduled to take the place of FPD, Oct. 1, 2021, along with integrating a new E-Gov Travel Services (ETS) travel system. However, with the launch of this new system the service expects some ...

  20. PDF USCG Foreign Travel Approval Form

    U.S. Coast Guard ACCEPTANCE OF PAYMENT FOR FOREIGN TRAVEL REQUEST See COMDTINST (CI 5760.14) for details To: COMDT (CG-8) From: First Flag-Level Officer in the Chain of Command of the traveler Based upon the following information, your acceptance of payment for travel expenses under 41 C.F.R. Part 304-1 is requested for: 1.

  21. National Vessel Documentation Center

    The National Vessel Documentation Center facilitates maritime commerce and the availability of financing while protecting economic privileges of United States citizens through the enforcement of regulations, and provides a register of vessels available in time of war or emergency to defend and protect the United States of America.

  22. ETS User Guides

    Direct Access, Retiree/Annuitant, Travel Customer Care Call 866-PPC-USCG (772-8724) Available Support ~ 0730-1600 (Central time) M-F. Trouble Ticket Email: [email protected] Please note our Ticket System does not reply with an assigned number.

  23. Where do I find my order number military (Coast Guard)?

    March 4, 2024 by Nick Oetken. If you are looking for your order number in the military (Coast Guard), you can find it on your official orders document. Look for a number typically located at the top of the document labeled as "order number.". Contents [ show]