gate 1 italy tours 2024

10 Day Affordable Italy with Pompeii

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• Walking tour of Venice including St. Mark’s Square, with its extraordinary treasures and architectural wonders
• Stop at a local farm in the Tuscan countryside for wine tasting and local specialties
• See Pisa’s Piazza dei Miracoli with its famous Leaning Tower
• Explore the Renaissance city of Florence with a guided walking tour
• Visit the 13th-century Basilica di San Francesco in Assisi
• Tour of the Vatican Museums and Michelangelo’s incomparable Sistine Chapel
• Historic tour of Ancient Rome including the Roman Forum and the Colosseum
• Visit to the excavations at Pompeii, a city frozen in time †Transfers are available for purchase for land only or on alternative flight dates

What's this trip about?

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Italy in 11 days - Eternal Cities & Pompeii - Superior

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Highlights of Italy Family Vacation

Destinations, attractions.

• Sistine Chapel

Trip includes

• Flights New York-Venice, Rome-New YorkOther departure cities available. Click on date of departure for selection and prices
• Airline taxes & fuel surcharges
• 8 nights First Class accommodations
• 2 nights Venice 2 nights Florence 4 nights Rome Italian city hotel taxes, fees & service charges
• Hotel porterage
• All transfers included only with airfare purchase on package arrival & departure dates†
• 10 meals: 8 breakfasts, 2 dinners
• Sightseeing per itinerary in modern air-conditioned motor coach
• Services of English-speaking tour manager throughout
• Services of local guides in all major cities
• Entrance fees per itinerary
• Comfortable wireless earphones for enhanced touring

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Want a tailor-made trip instead, your trip, your way, planned by an expert:.

• You choose budget, destinations, activities, transport & lodging type
• Expert designs the itinerary for you, and once approved, takes care of logistics

Dates & Availability

Check Current Availability, prices, specials with Gate 1 Travel .

The total tour cost includes the tour price (regular or promotional) and the compulsory local payment. The promotional price is subject to change. Check directly with the operator for the latest price offer. The tour operator requires you to pay only the tour price to purchase your travel. The compulsory local payment will be paid when you join the trip. All prices are based on double, twin or triple share occupancy. Solo passengers will be accommodated in a double, twin or triple room according to availability with a passenger(s) of the same gender. Single supplement only needs to be paid if the passenger does not want to share and requests their own room. Discounts can only be applied at the time of booking and cannot be added at a later date, regardless of any changes made to the original booking.

Prices may vary due to local taxes and trip seasonality. Click "Request Info" to inquire directly with the tour operator for the final trip price.

Gate 1 Travel Reviews & Ratings

Other gate 1 travel reviews, gate 1 cares about money and not customer satisfaction or safety.

We have loved Gate 1 and always sing their praises. We've been on 7 tours with another one booked for fall. We were supposed to leave for Ecuador this week, however ...

THE ABSOLUTE WORST

THE ABSOLUTE WORST. Dishonest, incompetent, fraudulent. We booked a trip to Europe with them, and it was a mess from start to finish. The flight that we paid extra...

Joyce Toler

Poor customer service

It has been about 7.5 years since I traveled with Gate 1 Travel. In the past, customer service was exceptionally great! Now I am appauded with the unprofessional and...

See all Other Gate 1 Travel reviews

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Tour operator, gate 1 travel.

Gate 1 Travel offers escorted tours, European river cruises, independent vacations and customized international vacation packages for less. Our discount travel packages and tour packages to destinations worldwide provide exceptional value, saving our customers time and money. We have taken care of all the details so you don't have to. Find your dream vacation today.

Company Background & Highlights

Mission: To deliver More of the World for Less by developing quality, affordable vacations for North Americans. To provide exemplary service to our customers and to earn their loyalty. To respect our partners. To invest in our employees, providing a safe and comfortable work environment. To know and understand our products and destinations. To constantly innovate and be a leader in technology.

Founded in 1981 with 3 employees; now with over 200 employees worldwide

Headquarters: Fort Washington, PA (Suburban Philadelphia)

Overseas Offices: Hungary, China, Costa Rica, Egypt, Morocco, Argentina, Indonesia, Great Britain, Greece, India, Israel, Italy, Peru, Ecuador, Spain, Switzerland, Thailand, Cambodia & Vietnam

30+ years of providing travel services to clientèle

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Escorted Tours - Group Tours

Small Group Tours

European River Cruises

Escorted Bus Tour/Sea Cruise Combinations

Independent City Stays

Independent Fly & Drive Packages

Multi-Destination Rail Packages

Customized Vacations (Vacation Builder)

Custom Groups and Individuals

Target Consumer Market

Gate 1 Travel's target market is a traveler seeking high quality, affordable travel ranging from a superior tourist class to moderate deluxe class level of accommodations with the highest level of service.

Financial Security

Gate 1 Travel is backed by the largest, most well-respected financial institutions and insurance providers, guaranteeing the greatest level of financial security to every passenger. Gate 1 welcomes your inquiries of any of those independent offices.

Gate 1 Travel's active membership in USTOA (United States Tour Operators Association), a professional organization representing the world's leading tour operators, requires that Gate 1 meet a minimum requirement of $1 million professional liability insurance (Gate 1 maintains a $5 million policy).

Additionally , Gate 1 is required to participate in the USTOA $1 Million Travelers Assistance Program, requiring them to post $1 million in security, held by USTOA, in the unlikely event of bankruptcy or insolvency.

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Find your perfect trip, travel confidently, what's excluded.

• Not Included:Optional tours and gratuities.

Additional Information: Land only price does not include arrival/departure transfers.

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• Tour Account ›
• Travel Forum ›
• Travel Forum
• Has anyone used G...

Has anyone used Gate1 Travel to Italy?

My sister and I are planing a 3 week trip to Italy in mid-September. The main purpose is to visit the city of Gaeta where our grandparents immigrated from. However, because this will be the first time we have travelled to Italy, we would like to take in some sightseeing at the front end. We would especially like to see Rome, Florence, and Venice. My thoughts are to take an escorted tour through those cities with the final destination of the tour being Rome. From there we would take the train to Gaeta (actually Formia) where we will be picked up. I have done some price comparisons and seem to have found a 10 day (8 night) tour with Gate1 Travel. It offers a fair amount of "escorting", as well as free time, and at the same time is much more reasonable in cost than Rick Steven's, Perillo's, or Trafalgar. The Gate 1 Travel tour that I am interested in flies into Venice, then to Florence, then to Rome (most start in Rome and end in Venice). Has anyone used Gate1 Travel to tour Europe, especially Italy? Or perhaps you have another suggestion? I would consider starting in Rome and ending in Venice and then taking the Fast Rail train from Venice to Rome, where I could pick up the train to Gaeta.

Used Gate1 for our trip to Spain. They used nice hotels. Felt we were nickeled and dimed to death with their use of local guides, being asked to give them a tip (but it may be different in Italy). Included meals were pre-set and nothing special. We even skipped a few and went out on our own. Other than RS tours you are expected to tip the tour guide and driver at a minimum. Also look at the size of the groups. The last time I checked Gate1 can have up to 40 people, Trafalgar 49, RS 28, GoAhead 45, Collette 44. If you decide on one of the non RS tours check Vacations to Go, they often have discounts for the larger companies, including Gate1. We have used several tour companies and the RS tour we took ranked amongst the best (and no tipping allowed). You will love Italy. Good Luck

My husband and I went on the Enchanting Italy tour with Gate 1 in 2009. While we prefer Rick Steves Europe tours, we were taking my husband' s 80 year mother on that trip, and she would not have been able to handle a RS tour very well (the amount of walking, the need to carry her own luggage). The Enchanting Italy itinerary was 2 nights in Venice, 2 in Florence and 3 nights in Rome. There were side trips to Assisi and Pisa, and two excursions into Tuscany, one for wine-tasting and one for dinner. We loved that trip! We stayed in wonderful hotels, located in the center of each city, within very convenient walking distance of many restaurants, cafes and shops. Our tour leader was absolutely wonderful. They use local guides in each city, as does RS, and they were wonderful also. Gate 1 uses the same local guide for Assisi as I have seen used by RS tours. Our group size was 37. That's about 10 people more than on a RS tour, but it never seemed too large. It was a friendly group who got along well. We were very comfortable on our bus. Gate 1 uses the whisper technology, so you can put in your ear buds and hear everything your guide is saying even if you are lagging behind as the group walks down the street or are standing at the back of the group at a museum. We had about the same amount of group dinners as on a RS tour, and ate in wonderful restaurants. The price of a Gate 1 tour does not include tips so you will have to factor in the extra cost for tips for your tour leader, local guides and bus driver. However, wine was included with each group dinner. A nice option with Gate 1 is to have them arrange the air transportation. They offer very good rates for air. When we were booking that trip, the price that was quoted for air was out of NY. When I changed the departure city to Chicago, the add-on was under $30 per person. By having Gate 1 book our air, we received transfers in Italy. We were picked up at the airport in Venice and taken by boat to our first hotel, then when the tour was over, taken by cab to the airport in Rome, all included in the cost of our tour. We did not feel as if we were nickled and dimed to death by excursions not included in the price. There were a couple extra excursions offered. Most people in our group did not do them, as they were things we could arrange to do on our own more economically. This tour was a wonderful experience for my mother in law. The bus would let us off right in front of each hotel. By the time we were issued our room keys and had gotten to our rooms, the luggage was in the rooms waiting for us. There was one day when the group was walking to a museum at the start of the day. The tour leader found my mother in law and two other older ladies in the group and told them that she had arranged for a cab ride for them, so that after the museum, they'd have plenty of energy left for a short walking tour of Florence. Based on my own experience, I can highly recommend Gate 1 for a tour of Italy. We did the "enchanting" itinerary for an upgrade of the hotels and felt it was money well spent.

This topic has been automatically closed due to a period of inactivity.

Founded in 1981, Gate 1 Travel is known for offering quality vacations at competitive prices. Gate 1 has a wide selection of attractively priced escorted tours, river cruises and independent vacations in destinations worldwide.

The company’s escorted tours feature the latest-model motorcoaches and comprehensive itineraries. One upfront price covers your accommodations, transportation, some meals and guided sightseeing. Professional tour directors who lead each group are carefully selected for their extensive knowledge and attention to detail. River cruises include some of the same components, but instead of traveling via motorcoach and staying in hotels, you’ll move between cities and sleep aboard a well-appointed riverboat.

Independent vacations with Gate 1 are also popular. These trips are perfect for travelers who want to utilize Gate 1's planning and rate negotiation services but prefer maximum freedom to explore a destination.

Trip ratings on this site are based on the quality of accommodations, the number of included meals and activities and the level of service delivered. Gate 1's vacations are categorized as first class or deluxe on the industry rating scale (budget, first class or deluxe).

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We have traveled many times with Gate 1, although not to Sicily, and we have always had a very positive experience. (Morocco, Turkey, Thailand and various countries in South America) In fact, we are traveling with them again in the spring to Ireland and Scotland. We have always had great guides and the trips were well organized. The Discovery Tours are smaller than the general tours and preferable, but we have done both with no complaints. I think they are generally a good value. For Sicily we chose Secret Italia because we preferred their itinerary and smaller size. We will be going in a couple of weeks so will see how they compare.

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What makes Gate 1 vacation packages unique from those from other travel companies is that you have the option of either taking one of their popular escorted vacations with a group or choosing from their independent vacation packages that still allow you to build in key components such as hotel, transfers and sightseeing tours. Gate 1 offers flexibility so that you can travel your way. Optional tours are offered to travelers interested in additional sightseeing, meals, or activities to supplement the included components of our tours. Have peace of mind in knowing you have good and affordable trips.

Gate 1 Travel Deals 2023 and 2024

Gate 1 puts in plenty of work in preparation for its cruises and tours but accompanies this effort by helping travelers save in many different ways.  Explore some of the many Travel Deals that are offered throughout the year with our Gate 1 2023 and 2024 travel deals! Affordable Escorted Tours

• Travel Free with Friends & Family:  When you take Gate 1 Travel 2023 and 2024 tours, earn rewards that go towards getting a free trip. If 10 guests are on a cruise or tour, an 11 th member will receive free on-land services.
• Refer A Friend & Earn Travel Credits:  Gate 1 Travel loves their new guests and old returning guests alike! When you have traveled with Gate 1 and refer a new friend to a Gate 1 tour or cruise, you each receive $50 discounts off the total costs of your next trips with the company.
• Cash Payment Discount:  Today in travel, most travel companies will accept both checks and cards for payment for all trips.  Gate 1 Travel is no different but does offer an incentive towards paying by check: you save 5% off the remaining balance of a trip by paying the final payment by check.
• Book Early & Save Big:  When it comes to any kind of travel, booking early is always the smartest because you can get the best flights, the best rates, and the best-preferred accommodations around them involving seating, minimal connections, and more. On top of this, early booking discounts can apply with Gate 1 vacation packages in 2023 and 2024. Depending on the trip and its dates, Gate 1 Travel can offer different discounts for booking early that accompany the benefits that already come with securing your trips early.

Gate 1 Travel is in it for their travelers and making the trips comfortable, relaxing, and great fun is the priority, but they make sure to discount where they can to make return customers feel even more welcome. You are always in good hands with a professional, friendly, and incredibly knowledgeable tour manager to help guide your trip . Affordable Escorted Tours

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Discovery Small Group Tours 2023 & 2024

Offering the same incredible Gate 1 tour standards, Discovery Tours by Gate 1 introduces a small group feels that allows guests to have a much more intimate experience so you can immerse yourself in a new culture and destination. Most of these trips consist of groups between only 14 and 26. Getting closer to the local cultures and incredible sights for longer periods of time proves to improve guests' experiences twofold. 

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Best trip ever!

I’ve traveled quite a bit and this trip to Costa Rica with Gate1 has been so far the best! This is the first time I book with them. It is very well organized, Gerardo, the tour guide was very knowledgeable and fun to travel with. The stay in Tortuguero was a great experience I will never forget. The Hot Springs was a beautiful place.The hotels that were chosen for us were terrific. The restaurants we were taken were fabulous. I will definitely book more trips with Gate1 without a doubt.

Date of experience : April 08, 2024

Reply from Gate 1 Travel

Thank you for your kind feedback. We can’t wait to see you again!

Everything went exactly as we had…

Everything went exactly as we had hoped. Very smooth and easy flights and hotel check ins. Hotels were all very nice and met our expectations. All interactions I had with Gate 1 were very quick and helpful.

Date of experience : March 10, 2024

Thank you for taking the time to share your comments. We truly appreciate the feedback and look forward to welcoming you on your next Gate 1 trip!

Great Company that delivers

After reading some of the negative reviews on Gate1 Travel, I decided to write. I’m a Canadian and have travelled with several other tour operators to dozens of countries and to all continents over the years and kept coming back to Gate 1. This company is of high standing, very professional with excellent customer service. I choose not to major on the nitty-gritty imperfections if any but focus on the important things that allows the tour to run smoothly like tour Manager top-notch communication skills, a good sense of humor, punctuality, and impeccable time management, contingency plans if a situation comes up and to arrange all travel related needs and wants from start to finish. I have travelled Gate 1 Classic (38 persons max) and small group discovery (22 persons max). The small group is well worth the extra money, hands down. We arrived home this week from Peru with the Amazon extension and will give it 5 stars. We had 4 internal flights and never had to worry about hauling our luggage. Checked luggage are always handled by Gate1, from hotel to airport (s) and then to final hotel room destination. This is a great benefit which I love. When possible, our tour Manager will have our boarding passes ready for airline check in ahead of time and our hotels check in process is a breeze. This can be a nightmare with some other tour operators (speaking from experience- yikes!). Another bonus, Gate 1 offers is great hotel accommodations in key locations where we can walk to restaurants/stores/attractions etc. Believe me, this can be a great benefit. It’s a treat after some long “tour and site seeing days” to come back to quality and nicer accommodations which is why my husband and I usually book pre and post stays at Gate 1 prices offered.

Date of experience : April 14, 2024

We truly appreciate your business and grateful for the trust you’ve placed in us. We hope to see you soon on another Gate 1 trip!

Never had a problem

I was very surprised to see all the negative feedback. It is true that the Tour Manager makes all the difference on these kind of tours and ours have always been exceptional. We have done Italy, Spain, and SE Asia and have loved everyone of them. We are not old and feeble so maybe that has something to do with it because Gate1 does make sure you see everything on the itinerary and you get your monies worth, which what we like. Our last tour manager was Tim for the SE Asia trip and she was amazing, in fact we are still in touch because we have become friends. From our view they keep getting better and better and we would recommend Gate1 highly. PS ask for TIM if you go to SE Asia won't be disappointed.

Date of experience : April 09, 2024

Gate 1 great but their trip insurance provider is worthless

Great company with well-organized tours but the insurance company they route all Travel Insurance through—Arch Insurance—has terrible reviews and does everything to avoid paying claims. I had a trip scheduled to Mexico in March 2024–and paid for. I had to cancel my Gate 1 trip because I was hospitalized for 11 days after I flew a long airplane flight from Ireland. At the time I booked the Gate 1 trip I was well. I suffered from acute pulmonary embolisms from the long flight. Arch insurance only paid out $300 on my well documented claim. I am a retired lawyer and know how to fill out and document claims. Their denial was flagrant. Getting only $300 back made it a complete waste of time to file the claim. If 11 days with acute pulmonary embolisms preventing me from future plane trips is not justification, what is? Never ever accept Arch. Find another provider.

Date of experience : March 27, 2024

Thank you for sharing your comments. We regret that your experience did not meet your expectations. So that one of our representatives can provide additional assistance and try to make this right for you, please submit an inquiry here: https://www.gate1travel.com/contactus

After reading all the negative reviews…

After reading all the negative reviews I decide to not go ahead and confirm the Baltic trip I had hoped to do with Gate 1 Travel. No way do I want to get stuck someplace with no help from the tour company. Glad I decided to read reviews before clicking the "Book" button.

Date of experience : March 16, 2024

The 8 day Tour of Spain was well…

The 8 day Tour of Spain was well organized, good hotel rooms and services . Our tour guide Rosemary capably led some great tours.We took a two hours in Alhambra which for me was the highlight of this tour. The only issue for me was that the return flights were far too long. Madrid,Amsterdam,JFK and then to Toronto. I will consider future tours with Gate1

Date of experience : March 25, 2024

Essential Portugal and Spain

Our experience was terrific! We were greeted at the airport by the tour manager Alex and taken to the hotel. Everything was so organized with time between tours for lunch or shopping. The hotels were nice too. We felt safe and cared for at all times. The tour guides were fantastic in each city giving us plenty of history without being boring. The bus driver Marco was excellent making sure our things were secured at all time. We will definitely use this tour company again.

Date of experience : February 29, 2024

Dear Susan, Thank you for taking the time to share your comments. We truly appreciate the feedback and look forward to welcoming you on your next Gate 1 trip!

Gate1 are uncaring ……After doing around 8 tours with Gate1 I…

After doing around 8 tours with Gate1 I unfortunately had to cancel over a month before we were commencing our tour due to having to have emergency surgery. I thought Gate1 might be understanding and give us a full refund or at least credit towards another trip. They would only refund half our money and yes that was in the cancellation policy but having been such a long term repeat customer who had recommended them to many, I was under the delusion they may have some understanding of my situation and refund the full amount or at least give credit towards my next trip. I am six months post surgery now and have booked this years tour with another company. Will never book with Gate1 again.

Date of experience : August 09, 2023

Poor customer service leading to loss of ticket value

No possible to reach the travel agents on phone. Hence, communication to the Gate1 travel agents is possible via emails only. By 3pm UK time on 18 Feb, I confirmed my request to change my flight, from 19Feb at 1:45am to another day. But no response has been received, although my response was within 30-40min since the agent's reply time.. I appreciate this was on Sunday, but a clear statement on working hours and limitation from the beginning would be helpful. It seems the value of the ticket is lost which is very unpleasant. This could be easily avoided if there was an opportunity to call to agree the change and pay the diff in tariff.

Date of experience : February 18, 2024

Hello, Thank you for sharing your comments. We regret that your experience did not meet your expectations. So that one of our representatives can provide additional assistance and try to make this right for you, please submit an inquiry here: https://www.gate1travel.com/contactus

Wish I had read these reviews before…

Wish I had read these reviews before booking a trip to Turkey with Gate 1. Unfortunately Gate 1 Travel is NOT worth your hard earned money if life or work changes prevent your travel! Never buy insurance from this travel co. I was unable almost a year later to travel at the scheduled time to Turkey. Insurance will not cover this and Gate 1will not allow or honor any of my money paid to go to the rescheduling of my trip. My roundtrip tickets per Turkish Air due to a time change has emailed me that I can rebook my tickets without a change fee or additional costs! However I must go through Gate 1. Bobbie the Gate 1 Supervisor who initially refused to introduce herself, give her name until multiple requests and and absolutely refused to provide her full name or her boss’ name. Bobby stated she would ONLY ALLOW me to keep my fully paid airline tickets in MY NAME if I booked a new tour of Turkey paying FULL PRICE no credit or discount! RUN as fast as you can from this company! 3/22/24 Follow up I received a TC from Shannon Daugherty from Gate 1Travel. She informed me that my Turkish Airline tickets should and will be fully refunded. Shannon is working with me and was respectful as well as helpful. I was instructed to submit a claim to Gate 1Travel Insurance. If denied Gate 1 specifically Shannon will work with me to reschedule my trip next year without losing all my money. I will update this review once I have I have been reimbursed for my tickets and exactly what Gate 1 does regarding the tour!

Date of experience : March 19, 2024

Dear Ann, Thank you for sharing your comments. We regret that your experience did not meet your expectations. So that one of our representatives can provide additional assistance and try to make this right for you, please submit an inquiry here: https://www.gate1travel.com/contactus

Cancel for any reason doesn't really work.

We bought the cancel for any reason policy. We cancelled because we had to travel from NC to PA for my best friend's funeral. We were supposed to travel in October of 2023. So now we get a partial credit and a very small refund. Doesn't really do us any good because now it costs almost double for the same trip and we can't afford that. So we are basically out $1800 that we paid.

Date of experience : October 15, 2023

Diane, Thank you for sharing this feedback. Your comments are very important to us. We regret that your experience did not meet your expectations. We have provided your contact information to our customer service team who will reach out so that we can try to make this right for you.

Very disappointed with Gate 1

Very disappointed with Gate 1. We’re scheduled to tour Egypt in November. However, due to the the conflict that’s happening now with Israel in Palastine/Gaza and the West Bank, we are justifiably concerned about our safety. Our trip is fully paid, but we had humbly requested to reschedule for a later date to travel (Not asking for a refund) just to reschedule. Unfortunately for us Gate1 outright denied our request disregarding our concerns. The Arch insurance that’s offered through Gate1 essentially only covers Gate1.

Date of experience : October 17, 2023

Travel Protection is a scam, thru Gate 1.…

Booked Christmas market trip for early Dec. Bought ‘Travel Protection’ that Gate 1 promotes. My travel partner needed a heart operation. Had to cancel trip. We’ve waited two months after providing info requested with letter from surgeon. Today they say coverage denied because she had defib prior. Of course the Protection was stated as covering pre-existing conditions!!!!!! Total rip-off. Deceptive scam artists. VERY disgusted!!!

Date of experience : December 05, 2022

Thank you for sharing this feedback. Your comments are very important to us. We regret that your experience did not meet your expectations. We have provided your contact information to our customer service team who will reach out so that we can try to make this right for you.

Good experience with tour company

A tour by Gate 1 Travel called Discover Northern France that was booked for March 2024 was cancelled because of a lack of enough reservations to make this tour viable. A Customer Resolution Specialist for Gate 1, Donna Young, notified me that I could get a refund, Gate 1 travel credit, or book this tour later in the year at no additional cost. I chose to book this tour later in the year. Donna did an excellent job of offering me alternative dates and I chose a date in the fall 2024. I wish to thank Gate 1 for the options offered to me and to Donna for the superb job in booking an alternative tour date.

Date of experience : January 02, 2024

Thank you for taking the time to share your comments. We truly appreciate the kind feedback and look forward to welcoming you on your next Gate 1 trip!

Rethink Using Gate 1 for Travel

I was in a vehicle accident while on safari with Gate 1 in India last month. I was in the passenger seat of a large safari truck when a faulty door unexpectedly opened on the moving vehicle causing me to fall out backwards and hit my back and my head on surrounding rocks where I was knocked unconscious. I was taken to the emergency room by our tour guide because of the injuries to my head and my back. I was given pain medication (no diagnostics were done) and luckily my friend had brought her cane with her which I was forced to use for the remainder of the trip. My headaches and severe back pain continued until I was forced to go to the emergency room again. This time they gave me a shot in the back for my pain and pain meds, but again, no diagnostics. Severe back pain and headaches continued throughout the remainder of the trip making it difficult to keep up. When I returned home, I went to the emergency room where I had a CAT Scan and was given additional medication and lidocaine patches for the pain. Upon seeing my back surgeon following the ER visit it was decided that I needed major back surgery. The fall had exasperated my existing condition. The surgery was scheduled for 7 May. Upon scheduling the surgery, I contacted Gate 1 immediately to follow up on my accident and let them know of the planned surgery. (I assumed the accident had already been reported by the trip leader.) The surgery conflicted with another Gate 1 trip I had planned for Jordan on 7 May (the date of my surgery). Per my surgeon, and my inability to walk, I requested the trip be postponed to the fall. They outright refused. I then asked to speak to a supervisor who also refused my request. Mind you, I wasn’t asking to cancel the trip, just postpone the trip! I finally received an e-mail from an individual at Reservations: Support who also refused to postpone my trip. They said I needed to pay the 50% penalty fee since I “decided” to cancel. Once again, the ONLY reason I canceled was due to an accident that happened due to a faulty door on their trip!!! I found the entire interaction with Gate 1 beyond frustrating. India was my 10th trip with Gate 1. To add insult to injury, I was also in a vehicle accident on a Gate 1 tour when I was on a Kenya and Tanzania safari in the fall of 2022. Gate 1 was “so generous” for that inconvenience and my pain and suffering that they gave me $100. No apology. The lack of concern, assistance, and understanding from Gate 1 is appalling, especially considering this was my second major accident caused by Gate 1’s negligence in a two-year period. I will certainly be rethinking my use of Gate 1 as a tour company in the future. Maybe you should too.

Date of experience : March 24, 2024

9 Day Classic Japan

This 9 Day tour should actually be called 7 Day Classic Japan - Gate 1 needs to revise / review since 2 of the days you are actually in transit. Our tour guide Ichiro was phenomenal- kudos to him for his patience & handling the hiccups. Loved the country, it's people & the culture. Only disappoinmet was that Japan has so much to offer but the Gate1 itinerary focussed on way too many shrines/temples.

Date of experience : June 06, 2023

Thereza, our tour guide in Europe

Thereza, our tour guide on Gate One's trip from Mainz, Germany to Venice, Austria November 2023 was extremely accommodating. She was punctual while caring for specific needs of some 40 people for 10 days. She was very knowledgeable of the 5 countries that we toured and surprised us continually with gifts; nice hotels; meals and even music that we all sang along with as we traveled. She was fun and we'd recommend her highly for a trip with Gate One travels in your future!!!

Date of experience : November 02, 2023

Worst customer service

Worst customer service. I had booked a trip to Greece. I called them about my plane itinerary. No answer after being on hold for hours together. I emailed them, but no response whatsoever. I will never ever book anything with these people. Stay away from 'GATE1 TRAVEL". I 100% agree with majority negative reviews on this website. Please do yourself a favor and save yourself from tremendous future headache by not using this lousy travel company.

Date of experience : July 10, 2022

Dear Yash, We are sorry to learn of the delay in responding you your phone call. We were experiencing an increase in call volume related to our most recent promotion. We do value our customers and make every effort to answer calls as quickly as possible. Please be assured we will respond to your email, you may also request a call back using the call back feature. Thank you for your understanding.

Not really "making it right"

No follow up as promised. I gave a bad review of Gate 1 last week due to the bad customer service (and significant financial loss) from a recent Gate 1 trip. They immediately responded that they were sorry to hear this and would pass my information on to customer service so they could make it right. It's a week later and I have heard absolutely nothing. It's obviously just an automated response to make people think they are taking care of it, when in fact, they are blowing their customer off. Never thought I'd say this, but stay clear of Gate 1. I checked with my agent and the last communication she had was 6 days ago when the Gate 1 agent said I would get my $600 deposit back and "only" a 90% cancellation fee instead of 100%. Not really "making it right" in my mind, but I'm done. We will take our final tour with Gate 1 this Aug. (our 8th) as it is already booked. They have lost my loyalty and trust.

Date of experience : January 21, 2024

Hello, Thank you for your additional feedback. We show that a member of our customer service team has been in touch with your travel agent, Joellen. Please reach out to her for an update on this matter.