southern journeys phone number

We Travel not to Escape Life but for Life not to Escape Us.

The Southern Journeys family has been making member's vacation dreams become realities since 1992. Southern Journeys wants to inspire travel... to inspire families to consider the possibilities and to give them the tools needed to not only make it possible, but a lifestyle.

Quality, affordability and longevity are just some of the keys to our success. With thousands upon thousands of destinations options available, you're sure to find your own slice of paradise to Turn your vacation dreams into your lifestyle.

Member Experiences

Click through to find out what it's like to be a Southern Journeys Member.

Paddleboarding in Grand Cayman.

- RAZR Quad not-so-clean in Arizona.

My daughter and I had fun posing while pinching the Louvre Pyramid in Vincennes, Paris. During our stay at the Royal Regency in Vincennes (Paris), my daughter and I had fun posing while pinching the Louvre Pyramid.

Selfie of the Sea in Cozumel Mexico.

Diving off of the coast of Maui.

The birds asked for a quick pic in Maui.

- Sweet Water in Dolceacqua on our vacation to Italy.

Colorado Vacation Whitewater Rafting

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You are able to register an account with us without making a booking. Once you have made a booking, you will be able to access it through your account.

You have the following possibilities to place a booking: consulting your preferred Travel Advisor, booking online via our website or please contact one of our Explora Journeys Ambassadors who will assist you.

Please insert the total number of guests in your group when making a booking. In the next step, you will be able to select your suites according to the number of guests. Alternatively you can consult your Travel Advisor or contact one of our Explora Journeys Ambassadors.

All our Explora Journeys Ambassadors are equipped to assist you with your booking however if you would like to liaise with the same Ambassador, please ask for their name and extension number.

Reservations may be transferred to the Travel Advisor of your choice prior to final payment. We highly recommend speaking to your Travel Advisor before requesting a reservations transfer. In order to fulfil the transfer request, we will need the contact information of the Travel Advisor to whom you wish to transfer your reservation. Please note: this service is offered on a one-time basis and reservations that are made within final payment or paid in full cannot be transferred.

Yes it is possible. We clear any wait lists as suites become available.

We offer flexible booking conditions including an easy 'move your booking' policy. Please find more information by clicking here .

Please do not hesitate to contact us via [email protected] or call one of our Explora Journey Ambassadors.  To find the telephone number to call us from your country, please click on this link .

Please find our cancellation policy by clicking on this link .

This is possible, provided that your replacement satisfies all the conditions for making the transfer to another person and written notice is sent to the company no later than 14 days before the departure of the journey.

We recommend that you contact your Travel Advisor or our Explora Journeys Ambassadors and they will provide the cost of the upgrade if available.

We offer a range of pre- and post journey experiences which can be arranged by your Travel Advisor or through our Explora Journeys  Ambassadors from the time of booking and up until 30 days prior to the start of your journey.

We offer a range of pre- and post journey and Destination Experiences which can be arranged by your Travel Advisor or through our Explora Journeys Ambassadors from the time of booking and up until 30 days prior to the start of your journey. Please click on the link to take find the different options available.

We are not currently offering air arrangements through Explora Journeys. Your Travel Advisor will be pleased to assist you with booking your flights.

We accept the following credit cards: Visa, Mastercard, American Express.

Your optional booking is held for 7 days whilst you make your decision to confirm. If you are paying by credit card, your card will be debited immediately.

Your optional booking is held for 7 days during which time you can confirm your booking by making the deposit payment of 25% of the Journey fare.  If your deposit payment is not made within 3 days then the optional booking will auto-cancel.  Should you wish to re-instate your optional booking, please contact your Travel Advisor or one of our Explora Journeys Ambassadors.

We ask you to pay a deposit of 25% of the Jouney fare within 7 days (depending on the departure date) after placing your option booking to secure the reservation. If no payment is made, the option will be cancelled.  Please click on this link to find our payment terms and conditions.

Depending on your departure date we ask for a deposit of 25% within 7 days after you make your optional booking.

Gratuities are included in your journey fare.

A deposit of 25% of your Journey fare, depending on your departure date, is required to confirm your optional booking.    

The Journey fare includes the following items: suite accommodation, meals onboard, alcoholic beverages, cocktails, soft drinks, mineral water, gratuities, port charges, WiFi internet access, entertainment where offered and complimentary transfers from port to town centre where applicable. Depending on the suite category or the promotional fare booked, additional benefits can be granted. The Journey fare does not include any medical expenses, any independent contractors' services or products or Destination Experiences. Food & Beverage exclusive products can be available for an additional fee.  The optional booking will be confirmed and the booking confirmation shall be sent once a deposit equal to 25% of the total Journey fare per person is paid.  Please see our full booking terms and conditions by clicking on this link: ( LINK ).  The details of the additional inclusions for Penthouse and Residence Suites can be found by clicking this link ( LINK ).

Our Extended and Grand Journeys offer guests the opportunity to discover and explore even more, by combining multiple Journeys or through longer sailings to wonderful destinations.  You can enjoy value savings when combining multiple sailings to create Extended Journeys and this can lead to savings of up to 5% compared to booking the journeys individually.  With longer immersive sailings, our Grand Journeys Collection allows savings of up to 10%. For more information, please contact your preferred Travel Advisor or one of our Explora Journeys Ambassadors.

During the online booking process, the journey fare is shown per suite and your preferred Travel Advisor or our Explora Journeys Ambassadors are pleased to assist if you would like further information on our suite journey fares.

With significant savings and flexible travel dates available for those who pay in full, our Explora Early Booking Benefit is ideal for guests who like to plan ahead. This benefit can be combined with Flexible Journeys, Extended and Grand Journeys savings, Journeys for Solo Travellers, additional guests, and younger travellers savings. The benefit is available up to 105 days prior to departure; our standard cancellation policy applies; and full payment is expected within three days. Savings vary according to journeys, dates of booking and categories of suites.  Please ask your preferred Travel Advisor or one of our Explora Journeys Ambassadors for more information.

Our Journey fares are the same great value whether you choose to book through your preferred Travel Advisor, online or with us directly.

We do not have a discounting strategy however should your fare be reduced for any reason, we will adjust your fare accordingly.

Once you have finalised your booking, you will receive an email with the booking confirmation.  You will receive an updated booking confirmation if any changes or additional payments are made within your booking. 

Our documents will be generated as e-documents, with important information attached as a PDF. This will allow the document to be printed locally at any time. Your booking confirmation will always reflect the very latest information. Luggage tag holders to affix to your luggage with be provided to you upon arrival at the port check-in terminal.

You will find a detailed overview of your journey within your booking confirmation and travel documents . You will also be provided with a day to day plan online.

We do not accept animals onboard Explora Journeys. If you require the assistance of a service animal, please let us know when placing a booking.

We recommend that you contact your Travel Advisor or our Explora Journeys Ambassadors and they will provide the cost of an upgrade if available.

Each of our suites is designed for double occupancy and the supplement for single occupancy in all suite categories may vary per journey, starting from 15%. Single supplement fares are subject to change on selected journey.

We would love to welcome you and your entire family onboard. There are a number of inter-connecting suites available. Please note that our individual suites and residences are limited to an occupancy of maximum four guests . 

We happily welcome our younger guests onboard Explora Journeys. During the usual school and seasonal holidays, we offer a special children's programme for our Young Explorers. As regarding our fares: infants between 6 months and 2 years of age sail for free;  children and young adults up to the age of 18 will be eligible for additional savings of up to 50%.

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If you are using a screen reader and are having problems using this website, please call 1-888-324-6356 for assistance in English or 1-866-322-9099 for assistance in Spanish.

Hours updated 3 weeks ago

Location & Hours

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6555 E Southern Ave

Mesa, AZ 85206

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Express yourself when you dress yourself with Journeys! Our store offers the latest styles of skate shoes, athletic sneakers, boots, platforms, sandals, clothing, and accessories for men, women, and kids. It's the one-stop for carefully curated selections from brands like Converse, Vans, Crocs, Birkenstock, HeyDude, Dr. Martens, UGG, Timberland, New Balance, adidas, and more. Our friendly staff will walk you through current trends and help you every step of the way to define your personal look. We can't wait to see you in store!" …

Recommended Reviews

• 1 star rating Not good
• 2 star rating Could’ve been better
• 3 star rating OK
• 4 star rating Good
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Overall rating

I experienced the BEST customer service!!! Store 1029 Superstition Springs Mall, Mesa AZ I had EXCEPTIONAL service from a rep who assisted me and my daughter. His name was Reggie! He literally went above and beyond for us and other customers all at the same time. I watched him as he helped us and greeted every customer that walked in..He didn't make us feel rushed, he had no problem running back and forth to get us different shoes and sizes. He gave us time to decide on what we wanted, he advertised the sale items. Took time to size my daughters foot, gave his opinion on colors and styles. Reggie did everything with a smile and friendly manne I pray this review gets seen because although some would say he just dis his job, great customer service is hard to come by these days, he seemed genuine and I feel he should be recognized. Thank you for giving me and my daughter VIP service! **purchase 9/15/21, Trans: 26760, Empl: 649816 Thank you

Proof of purchase

Leah was super helpful and very sweet! Was indecisive about a pair but will definitely be back to buy more pairs of shoes :)

Super awesome customer service from Courtney! I went in to exchange some boots I got for Christmas and the ones I wanted weren't in stock so she had them transferred to her store so I could pick them up!! Made it super easy and I appreciate it so much!! :)

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