travel assistance international

June 1, 2020

Due to travel restrictions, plans are only available with travel dates on or after

Due to travel restrictions, plans are only available with effective start dates on or after

Ukraine; Belarus; Moldova, Republic of; North Korea, Democratic People's Rep; Russia; Israel

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International Travel Insurance

International travel is exciting whether it's a quick visit to Paris, an African safari or a week in the Caribbean. Wherever your adventure takes you, international travel insurance can help you travel with peace of mind. If you become sick or injured while traveling; or if circumstances cause you to cancel or interrupt your trip, international travel insurance is there to help you. And, with our  OneTrip Prime plan , kids 17 and under are covered for free when traveling with a parent or grandparent (not available on policies issued to Pennyslvania residents). If something goes wrong when you're far from home, we're here to help. Just call our 24-hour assistance hotline.

View international travel insurance products .

International Travel Articles

The rewards of international travel are incredible — but before your adventure begins, you have to get through customs. We'll help you plan your next overseas trip, figure out what to pack, and protect yourself while you're traveling.

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Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at  800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected] .

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Emergency help for Americans abroad

Find out what to do in an emergency in another country, including assistance, money and more.

How to get emergency assistance if you are in a foreign country

Find out what emergency help you can get from the U.S. Department of State if you are a U.S. citizen abroad.

How to get money if you are in a foreign country during an emergency

Find out how you can get money wired or obtain a loan in an emergency abroad from the U.S. State Department or a U.S. embassy. And find out how you can pay your loan back.

What to do if a U.S. citizen dies abroad

U.S. embassies can help with funeral arrangements and documentation when a U.S. citizen dies abroad.

Do You Need Help?

Travelers Aid members embrace a comprehensive approach to facilitate transportation and prevent homelessness that focuses on the individual strengths of each case in order to provide services that meet specific needs. Some agencies offer services specifically tailored for veterans, senior citizens, or families, including a range of housing options, job training, and food assistance. Travelers Aid funding, services, and hours vary, and services are provided based on available funding, eligibility, and location.

Assistance at Transportation Centers

Travelers Aid agencies operate information booths at 17 airports, seven train stations, and several bus depots. Our volunteers and staff members help travelers in distress or just in need of friendly customer service amid the hustle of transportation centers. At many Travelers Aid locations, a caseworker will meet with a stranded individual and offer suggestions on the best way to get home. Services vary at each location.

• One-way bus tickets are provided by participating programs, pending eligibility, and only if you are currently in the Washington, D.C., metropolitan area. Call (240) 505-4255 or (202) 878-9735   for more information.
• Train or plane tickets are not available through any Travelers Aid program.
• Transportation for funerals or medical emergencies is   not provided.
• Travelers Aid airport programs have limited social service resources, and they  do not  participate in any bus ticket program.
• Assistance is not available to those outside the U.S. while on international travel.

Travelers Aid Services at Airports:

• Assistance navigating the airport
• Meet and Assist services (services may be requested via email)
• Translation assistance in some cases
• Directions within the airport and surrounding area
• General transportation challenge queries
• New airline tickets not provided due to unexpected flight interruptions
• Travelers Aid services limited to passengers

Travelers Aid Programs

Community Assistance

If a Travelers Aid member is not nearby, or unable to provide the help needed, you may also seek community assistance by calling the local information and referral helpline. Call either 211 or 311 to ask about local charities and services that may help you.

Travelers Aid International’s Direct Operations

In addition to supporting member agencies, Travelers Aid International employs staff and is supported by nearly 800 volunteers who assist passengers. TAI directly operates the following customer service programs in the Washington, D.C., New York City, Newark, Philadelphia, and Hartford, CT metropolitan areas:

• Ronald Reagan Washington National Airport  and  Washington Dulles International Airport  , through a partnership with the Metropolitan Washington Airports Authority (MWAA)
• JFK International Airport  and  Newark Liberty International Airport.  through a partnership with The Port Authority of New York and New Jersey
• Philadelphia International Airport and the 30th Street Station , through a partnership with the city of Philadelphia and the Philadelphia Department of Commerce, Division of Aviation
• Bradley International Airport , through a partnership with the Connecticut Airport Authority
• And for more than 100 years, Travelers Aid has operated an information booth at  Washington Union Station , which also provides some social services to those encountering a crisis while traveling.

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Global Medical Coverage

Individual and family.

Flexible Long-Term

Annually Renewable Plans

Global Medical Insurance (GMI) is a flexible, long-term, annually renewable, U.S.-style major medical insurance program designed for U.S. citizens living abroad, and non-U.S. citizens throughout the world.  GMI offers the flexibility to select from an assortment of five unique benefit plan options – Bronze, Silver, Gold, Gold Plus, and Platinum - each with different levels of coverage. In addition, there are different areas of coverage available, optional riders, flexible underwriting methods, as well as multiple deductibles and modes of payment.

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Travel Assistance International reserves the right to amend any provision in this document without prior notice or approval.

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