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eSky - Cheap Flights & Hotels

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eSky - Flights, Hotels & Deals 4+

950 airlines in one travel app, designed for iphone.

• 2.5 • 88 Ratings

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Description.

•••950+ low-cost and regular airlines including: United Airlines, Allegiant Air, American Airlines, JetBlue, Sky Airlines, Frontier Airlines, Alaska Airlines, British Airways etc. in One Travel App. Compare flight deals with us!••• The eSky App is the simplest and quickest way to book cheap airline tickets and to stay updated with special flight promotions worldwide. You can also book hotel straightaway and rent a car. The app is available in the following languages: English, Polish, Bulgarian, Romanian, Czech, Slovakian, Hungarian, Spanish, French, Portuguese, Greek, Croatian, Finnish, Swedish, Norwegian and others. The eSky App: • attractive flight deals • attractive hotel offers • access to everything: 63 000 cities, 3,000 airports, over 900 airlines • book in 3 simple steps • real time updates on deals and fares • fast, simple and easy to use, the eSky Travel Search Engine generates the best flight results faster than ever before • be the first to discover selected airline deals exclusively created for eSky App users • A wide variety of travel options from regular airlines such as British Airways, Lufthansa, KLM, Air France, Alitalia, LOT • Instant access to all low cost flights from airlines including Wizz Air, Blue Air, Ryanair and easyJet • Secure transactions and personal details protected by SSL certificate • Highly trained travel consultants ready to assist you in any situation, 7 days a week • Instant confirmation of your booking, right on your smartphone • Over 992 000 hotels worldwide. Best prices, quick booking • All important hotel chains like: Mariott, Sheraton, Best Western, Mercure, Qubus, Intercontinental etc. • Up to 15% discount on car rental • eSky is one of the most well renowned online travel agencies in Europe and South America, with over 14 years experience • With the eSky mobile App, it is easy to start planning your journey with friends and family, anywhere, anytime. • Guaranteed low price on flight tickets Download the eSky app now for free on your device and join the eSky Smart Travellers Community. With eSky, book quickly and easily, wherever you are.

Version 2.18.0

We have improved the app to use it in even more convenient way.

Ratings and Reviews

I booked four tickets, when purchasing the flight they don’t give you the option to choose seats and they don’t assure you whether or not you will have seats, so you may run out of available seats when boarding. One of the travelers contracted COVID-19. I bought comprehensive insurance (allrisk) that guaranteed my money back in case of illness or missed flight. I spent two weeks trying to contact Edistinos company but they didn’t want to help me. They asked me for many documents, according to them, to justify the illness. Anyway, I sent all the documents they asked for and they didn't respond in time until I had to write to them again to find out where my case was going. With one day left before boarding, they sent me an email telling me that the case would pass into the hands of the insurer Allrisk. When I contacted them, they asked me for more documentation and at the end they told me that they won’t cover the loss and I will not recieve a refund even with all documentation in order. So we missed the flight and lost the money. awful!

Developer Response ,

Thank you for your comment. We are very sorry for this situation, but eSky has no influence on the solutions proposed by the airline. All refunds are made with the consent of the airline, based on its procedures and terms and conditions. We do our best to help each customer. Unfortunately, we cannot find your booking based on the description alone and relate to your comment. So that we can verify your request and provide all information, please use the contact form: ttps://www.esky.com/about-us/contact, select the appropriate topic, and then provide the eSky booking number and describe the case. This will enable us to analyze the comments and provide the necessary information. Best regards, eSky

Horrible app

I booked one round trip with 4 planes. The app doesn’t allow user to add tsa precheck AND it never sent any confirmations to my email, which I requested several times. There was no way to get a boarding pass either. It does not send boarding passes to apple passport. At the airport when I purchased my baggage transportation, I found that my seats would be assigned at the gate—even though I purchased them months earlier. This meant I was stuck at the back of the plane and loaded last. I am deleting the app and posing my experience in every outlet I have available.

Fist, this company holds itself out as being representative of particular airlines and offering various expensive insurance options none of which the airline is aware of. Any attempts to contact the company, even in response emails sent by them to you, go in vain. Having failed to communicate with eSky the next step is to contact the airline directly…at which point eSky threatens not to honour the very expensive insurance because the passenger has communicated directly with the airline. There is either inherent dishonesty in this approach or a callous inefficiency. Either way not on!

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App privacy.

The developer, eSky , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Financial Info
• Contact Info
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

English, Bosnian, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Italian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Spanish, Swedish, Turkish

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Airport counter check-in, boarding an aircraft, european countries that require completing documents before traveling [list], flight cancellation refund: what does it cover, flybe called in insolvency: what you need to know, how can i change the ticket with 50 euro bonus in lufthansa group, important information regarding your travel (covid-19), meals served on planes, online check-in: what is it.

• Passenger rights and responsibilities
• Special assistance at the airport: what is it and how to order it?
• Your eSky account: what does it give and how to use it?
• Flying while pregnant
• Child on a plane
• Flight booking
• Customs and visa information
• Health and safety
• Questions and answers
• Flight+Hotel packages

Articles list

Some low-cost airlines such as Ryanair have introduced additional identity checks for passengers. This is standard procedure for these airli

Airport counter check-in is the process in which the passenger, upon arrival at the airport, hands over any baggage that they don’t want or

Boarding an aircraft takes place straight from the departure lounge, to which passengers are directed after checking in and passing through

Travel restrictions related to the COVID-19 pandemic have been largely lifted, but some countries require passengers to complete additional

If your flight has been canceled by the airline, you are entitled to a refund for a trip that did not take place. However, you should rememb

On March 5, 2020 Flybe Airlines have declared the end of operations due to a poor financial situation. Thus, all Flybe flights scheduled aft

Do you have a ticket for the Lufthansa Group flight? Your flight has been cancelled because of the COVID-19 pandemic, you can’t get on the p

Dear Customers, Because of the many questions we receive, we would like to inform you that our consultants handle the requests on a regul

When you fly with a budget airline, meals and drinks are not included in the price. During the flight you can purchase food and beverages fr

Online check-in is check-in made via the Internet. An alternative option is a check-in at the airport. Attention! In the case of purchasi

Travel insurance tailored to your needs. Enjoy a trouble-free journey!

How to choose the right travel insurance, trouble-free journey.

The essential insurance that will let you enjoy your trip without unnecessary stress is basic travel insurance. You can purchase it when booking your flight or independently.

Before the trip

If you have already booked your trip, you can also purchase travel insurance, which will give you protection in case of any unexpected events. As a result, you can enjoy your trip care-free.

For all risks

By purchasing your flight on eSky, you have the option to add the special All Risk insurance while making a booking, this allows you to cancel your trip for personal reasons that may make travel impossible.

Travel insurance

Protection against unexpected situations that may take place while traveling. It is a necessary insurance for people who travel, especially for leisure, sightseeing or for non-professional practice of sport (e.g. skiing).

What do you gain by buying travel insurance?

• Coverage of medical costs (including COVID-19 treatment)
• Reimbursement of quarantine fees
• Compensation for lost or stolen luggage
• Alcohol clause included in the price

Travel insurance lets you rest and enjoy the trip. You can buy it while booking your flight on our website, in your eSky account, or separately for any trip. The terms and conditions of insurance will vary depending on the selected option: international trip or domestic trip.

All Risk trip cancelation insurance

Protection against money loss if you need to cancel your trip, also due to contracting COVID-19 or quarantine.

With the selected insurance you will get a refund:

• for any proven personal reason, e.g. loss of job, illness of the insured, their relatives, and even pets,
• in connection with contracting COVID-19 or compulsory quarantine,
• in the amount of 90% of the cost of the air ticket.

This special insurance allows for cancellation prior to travel for personal reasons that make your trip impossible, and that are not indicated in the exclusions of liability. It is available to eSky customers while booking tickets on the website.

All Risk trip cancelation or interruption insurance

Protection against money loss due to cancelation or interruption of your trip. It also includes COVID-19 and quarantine.

• for any proven personal reason (e.g. loss of job, illness of the insured and their relatives, including COVID-19 and quarantine),
• in the amount of 90% of the cost of the air ticket – cancelation before departure,
• covering the cost of a new ticket up to €500 and a €20 refund for each unused day – cancelation during the trip.

This type of insurance protects you against incurring high costs associated with resignation from the trip or its interruption. Applies to personal reasons that make your trip impossible and that are not indicated in the exclusions of liability. It is available to eSky customers when booking tickets on the website.

Why is it worth taking out travel insurance?

Travel insurance ensures a trouble-free journey. Find out how!

Why buy insurance? The answer is simple: to have peace of mind! Insurance provides assistance and reimbursement in many unforeseen situations. Are you going on holiday with children? Don’t worry about seeing a doctor when someone gets sick. Are you booking a ticket for a long-haul journey? Don’t worry about getting your money back if it doesn’t take place. There are numerous advantages, but it all comes down to one thing – with insurance you can fully enjoy your trip.

How to buy cheap travel insurance? At the top of the website you will find a search engine where you just need to enter the necessary information and in a matter of a few seconds you will find out how much your insurance will cost and then you can purchase the policy. How to buy trip cancelation insurance? All Risk trip cancelation insurance is only available when booking a flight ticket on eSky. This insurance allows for reimbursement in the event of cancelation of the trip due to proven personal reasons.

How to get compensation if something unforeseen happens while traveling? You only need to report the damage and follow the information provided in the insurance policy. Many unexpected events, such as loss or damage to luggage, are covered by travel insurance. Thanks to insurance your trip will not involve additional costs in such situations. With cheap insurance you are able to enjoy a trouble-free journey.

Important documents

International.

Special Terms and Conditions of Foreign Travel Insurance Download file

Special Terms and Conditions of Domestic Travel Insurance Download file

General Terms and Conditions of All Risk trip cancelation insurance Download file

General Terms and Conditions of All Risk trip cancelation or interruption insurance Download file

Other insurance

Basic trip cancelation insurance.

General Terms and Conditions of BASIC trip cancelation insurance certificate Download file

Baggage insurance

General conditions for baggage insurance Download file

Why is travel insurance so important?

Insurance lets you protect yourself against various unforeseen events during the trip and avoid additional costs. It gives you peace of mind and ensures that you can concentrate on rest and relaxation during the trip.

Where to buy travel insurance?

Basic insurance for tourists, also known as travel insurance, can be purchased via eSky. It is possible either to take out insurance directly while booking a flight ticket, to buy it later or separately on the website.

Which travel insurance to choose?

The basic protection during the trip is provided by travel insurance. It guarantees reimbursement of costs and provision of assistance in the event of most unforeseen events. Additionally, you can purchase travel cancelation insurance and All Risk cancelation insurance.

Is there insurance cover for COVID-19?

Travel insurance on eSky covers the costs related to the mandatory quarantine and the costs of medical treatment abroad in the event of contracting COVID-19. Travel insurance provides a wide range of protections against unexpected situations that may occur during the trip.

What does travel insurance cover?

The scope of travel insurance depends on the type and purpose of the trip. Such insurance always covers third party liability and accident insurance, and may also cover other areas, e.g. in the case of international travel, medical treatment costs and medical transport.

How does travel insurance work?

Travel insurance works when an event falling within its scope takes place (e.g. a medical visit abroad, damage to luggage, etc.). In this case, you should report the damage and follow the information included in the insurance policy.

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Reviews 4.0.

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Horrid experience

Horrid experience. My initial flight leaving Canada got cancelled. As such, I cannot make it to my connection flight booked with esky. Their messages seem generated by an Ai chatbot, because their 4 responses were highly inconsistent, and contradicting. There is no way to be reimbursed, even if I purchased their insurance. They cannot put me on a flight one day later, or to another destination to help. They are not willing to find a solution. Unhelpful service, and unreliable. Don't book flights on their website. Just purchase the flight on an airline's website directly.

Date of experience : April 24, 2024

Reply from eSky Travel

Hi, I would like to check what has happened. Please describe this situation via the contact form: https://linktr.ee/eskycontact. Best regards, Margaret

The whole process was easy and…

The whole process was easy and continuous the only problem has been to conclude the payment with the debit card. All details are correct, the necessary funds are available so why is it so difficult to effect the payment.? There should be a transfer option. Bank to Bank, or Western Union or Money Gram etc... Thanks

Date of experience : July 24, 2023

Hello, thank you for your opinion, every suggestion is important to us and we are constantly working on making our services better. Have a great day! Best regards, eSky.

I highly recommend the booking site

I highly recommend the booking site. I booked plane tickets (round trip) to Milan Malpensa airport 8 months before flight date. The company is communicating with you both by e-mail and through your account on their website, or app. I suggest dowloading one, since you will have access to your bookings just with one click. We had a check-in online and the boarding passes were uploaded both on the account in the app as well as the pdf files were sent by e-mail. Since the print-out was not required by our airline AirBaltic, I just scanned the boarding passes and got on the plane. Everthing went smoothly.

Date of experience : June 08, 2023

Hello, thank you for appreciating our work. Best regards, eSky.

multiple options

I was given multiple options not only of flights, but also flight times of same carrier/same day. I would have preferred an option of various currencies. I was only showed one currency (which is not my local currency or dollars). I was also offered reasonable priced hotel options.

Date of experience : February 18, 2023

Hello, thank you for your opinion, every suggestion is important to us, and kind words are always appreciated. Have a great day! Best regards, eSky.

Greek experience

I found the flight search to be very efficient with the payment system to be non complicated and swift. I am not very impressed in all of the additional costs associated with the flight. e,g carry bag, weights and measures, insurance etc. all additional costs. if it is so important why don't you weigh your customers prior to flying.

Date of experience : January 25, 2023

Hello, thank you for using our website and for appreciating our service. With regard to baggage dimensions and fees, we kindly inform you that they are the responsibility of the airlines, not eSky. The same is true for the insurance fee. Best regards, eSky.

The booking was quick and…

The booking was quick and straightforward FCO to Paros, Greece. My bank declined the first payment attempt, as I was travelling when booking, which triggered a fraud alert. I could not then cancel the first booking on the website which continued to state 'awaiting payment' while the payment had been declined. So I went ahead and re-booked, by which time the preferred time was no longer available, with a night flight and a 5h night layover in Athens as the next best option.

Date of experience : July 05, 2022

Good morning, thank you for your opinion. We are thrilled that you have decided to travel with eSky. Best regards, eSky.

First time used process was easy until I didn’t receive the ticket

First time used this process I originally thought it was quick an easy, however, I had issues getting my ticket and boarding pass. Instructed to download Ryanair app. Unable to download on my device. Calls both to Ryanair and eSky over three hours and costs to my roaming charges made it too stressful to book through an agent again. I’ve since booked with an airline direct no issues although costs were higher.

Date of experience : September 12, 2022

Thank you for your views and we wish you safe and pleasant travels. We're always here for you if you need anything! Best regards, eSky

Efrem thank you so much for your help!! Great support service

Ifrem thank you so much for your help, best customer support agent! SUPPER CLEAR super HELPFUL what great service wish all customer service was as helpful ad easy going as him.

Date of experience : January 19, 2023

Hello, we are very happy that we could help you. Best regards, eSky .

Good site but can be improved

Good site. Takes longer to book than i thought. Its not quite clear whether this is the official Turkish Airline site or another agency. I cancelled the booking midway through the process to confirm.

Date of experience : June 12, 2022

Thank you for your feedback; we really appreciate it. Best regards, eSky

All in all good

All in all good. Just a bit weird that after payment you dont get an instant ticket but only an email "your booking is waiting for payment". That even though you have gone through the whole Credit Card payment process. The ticket comes only around 30 minutes later. I guess someone is saving money on the payment portal.

Date of experience : January 29, 2023

No sudden messages about raising price

No sudden messages about raising the price during flight reservation. Please remain the policy regarding this issue. Do not collaborate with flight companies that raise the price right before payment.

Date of experience : June 23, 2023

Hi, we assure you that we are a fully legally operating company. The airline offers we present are real offers that change on a regular basis. It happens that before you click the offer is no longer valid - which we inform you about. Best regards, eSky.

Absolute SCAM

Absolute SCAM - do not use, do not click to go their website once esky.eu appears in your google search. Make sure you click directly on the airline url which WILL NOT contain esky.eu - this website canabalizes the real airlines urls and cons you into thinking they’re the airline. Then they don’t book you onto the airline, they charge a myriad of “service fees” that are apparently unrefundable. Total scam. Another scammer centre out of India - don’t be fooled by the .eu url either they are Indian and scamming people left right and center. I spoke to Rajit Swamy who refused to refund my flight amount and only 60% refund, even though it was a different airline and not the flight I selected at booking.…so basically they just stole 30% of the cost I paid for the flight that was never available in the first place. Rotten scammers.

Date of experience : February 17, 2024

Hi! I would like to help you, so please describe your problem using the form below: https://linktr.ee/eskycontact. Please include your booking number and contact phone number in your message. Best regards, Margaret

Feeling good

Very quickly processing, nice browsing offers view, feeling of being on this web site is more than feel welcomed.

Date of experience : May 09, 2023

Hello, thank you for your opinion and appreciating our work. We are really grateful. Best regards, eSky.

easy and fast booking process

In base the booking process was easy and fast to complete, however by a first attempt the departure date has changet it sekf to a wrong date? Thank God I was carefull, checkig all the date once again.

Date of experience : June 09, 2022

Booking my flight from New Orleans

Booking my flight from New Orleans, LA to Tucson, AZ went very smoothly. The instructions were easy to follow and understandable.

Date of experience : April 25, 2023

Hello, your opinion is very important to us, we are glad that our services met your expectations. Best regards, eSky.

The option to order trip insurance is…

The option to order trip insurance is available there is no time limit during the booking process A clear guide during the booking process

Date of experience : August 11, 2023

Hello, thank you for encouraging opinion! Best regards, eSky.

Booking the flight was easy and clear, I only hope we make it

Booking the flight was easy and clear. Payment was instant. I only hope we really make it (e.g., the travel happens as expected). Reading the bad reviews, it gets scary:(. Will keep you updated.

Date of experience : August 01, 2022

It's great to hear your feedback and we wish you safe and pleasant travels! If you need us, please feel free to get in touch at any time. Best regards, eSky

Very easy to Book it's my first time to booked…

Very easy it's my first time to booked this site,hope my Journey will be smooth as what the process of booking gets on.

Date of experience : February 13, 2023

Good morning, thank you for your kind opinion. We are thrilled that you have decided to travel with eSky. We hope that every one of your travels is full of amazing adventures and happy impressions. Best regards, eSky.

The booking process was professional ed efficient without waste of time. The whole process from start to finish was quick and without useless repetitions.

Date of experience : April 29, 2023

Hello, thank you for your opinion and appreciating our service. We are really grateful. Best regards, eSky.

This company is a scam

I booked my flight from London to Hong Kong [6908189219] (return flight). I purchased with an insurance (All Risk Trip cancellation or interruption insurance). However, when I request change the date of the flight due to family emergency. E-sky offer a cost GBP 1,500 which is even higher than I purchase a new flight ticket (cost GBP 900). This company is clearly a scam.

Date of experience : December 21, 2022

Good morning, we kindly inform you that we sent you a message regarding this matter yesterday. Please check your e-mail and SPAM box. Thank you for contacting us. Best regards, eSky.

• 10 Things To Do In...

10 Things to Do in Sochi If You Love Nature

Host to 2014 Winter Olympics , Sochi is now mostly known for the snowy slopes of Krasnaya Polyana and Rosa Khutor Alpine resort. However, the “Russian Riviera” is much more than a glorified ski-resort. With its picturesque waterfalls and pristine lakes, alpine meadows and spruce-fir forests, snow-capped mountains and dreamy river valleys, Sochi is an ultimate nature lover’s dream.

Aul tkhagapsh.

Founded in the middle of the 19th century, this village only consists of two streets and two lanes. Circled by a picturesque chestnut forest, Aul Tkhagapsh is surrounded by many visually-arresting natural landmarks – a mysterious rock formation called “the canyon of a hundred crying eyes”, beautiful waterfalls with organically formed stone basins and the Tiger cave, which is called so because of the whimsical clay dripstones. Despite its tiny size, the village itself has a lot to offer. You can see the only wooden mosque on the coast, learn about the customs and traditions of the Adyghe people, try on traditional clothes and taste authentic food and local wines.

Aul Tkhagapsh, Krasnodar Krai, Russia

If you love picturesque ancient ruins put the Loo Temple on your must-see list. Drowning in the lush greenery of the Sochi National Park, Loo Temple is the remains of a 10th-century Byzantine temple, that’s been ruined and reconstructed multiple times. The temple was used as a place of worship and a fortification over the years.

Loo Temple, Bolshoy Sochi, Krasnodar Krai,Russia

Aibga Ridge

This spectacular mountain ridge stretches for 23 kilometers and has the Rosa Khutor Alpine Resort nestled at its feet. The ridge comprises of 10 peaks, with the four tallest being the best known: Aigba peak I (2391 m), peak II (2450,5 m), peak III (2462,7 m) and Black Pyramid (2375,3 m). Save a day or two to explore the ridge, full of rapid rivers, alpine meadows and waterfalls.

Aibga Ridge, Krasnodar Krai, Russia

Achepsinskie Waterfalls

To admire the spectacular views that Achepsinskie Waterfalls offer, you’ll have to endure a pretty tiring trekking route through the Achishkho Mountain to the Achipse River. But those striking panoramas are totally worth the sweat and while the trekking may be tough going, it has a very decent infrastructure.

Achipse River, Krasnodar Krai, Russia

Khmelevskie Lakes

Located almost 2000 meters above sea level, Khmelevskie Lakes is an alpine lake system, named after the Russian botanist Vikenty Khmelevsky. Spread around emerald-green alpine meadows and surrounded by lush green forests, there are four rather sizable overgrown lakes and a few smaller ones.

Khmelevskie Lake, Krasnodar Krai, Russia

Lake Kardyvach

Arguably the most popular tourist spot near Sochi, Lake Kardyvach is simply breathtaking. Situated 44 kilometers from the Krasnaya Polyana resort at the altitude of 1838 meters, the lake stays frozen for seven to eight months a year and even in summer the water temperature is never hotter than 12℃. The water in the lake changes its color depending on the time of year: in spring it turns green and in autumn it becomes dark blue, and no matter what season, it’s unbelievably clear. Lake Kardyvach, Krasnodar Krai, Russia

Akhshtyrskaya Cave

A unique monument of prehistoric architecture, Akhshtyrskaya Cave is set on the right side of Akhshtyrskaya Gorge, about 120m above the Mzymta River and 185m above sea level. The cave begins with a 20m corridor and then gets divided into two halls, 10m and 8m wide. The cave has been heavily explored by archaeologists, who discovered traces of Neanderthal culture dating back to 40,000 BC.

Akhshtyrskaya Cave, Bolshoy Sochi, Krasnodar Krai,Russia

Shakhe River

Sochi’s second most significant river, Shakhe begins high in the mountains and flows down to the Black Sea . 59 kilometers long, the river has some amazing natural attractions in its valley: Dzhegosh Gorge, 33 waterfalls, stone lake basins, ancient oak trees, rare plant life and so much more.

Shakhe River, Krasnodar Krai,Russia

Agura Waterfalls and Orlinyye Rocks

This is one of the most exciting hiking routes in the area. Taking you through spruce fir forest, to three cascading waterfalls and the sheer cliffs of the Orlinyye Rocks with head-spinning views. Agura Waterfalls, Bolshoy Sochi, Krasnodar Krai,Russia

Words can’t do justice to the virgin beauty of the Khuko Lake and scientists are still puzzling over the absence of any life in it. Set between Adygea and Krasnodar Krai, the lake offers incredible views of the mountains Fisht, Oshten and Pshekha-Su.

Khaki Lake, Krasnodar Krai,Russia

Since you are here, we would like to share our vision for the future of travel - and the direction Culture Trip is moving in.

Culture Trip launched in 2011 with a simple yet passionate mission: to inspire people to go beyond their boundaries and experience what makes a place, its people and its culture special and meaningful — and this is still in our DNA today. We are proud that, for more than a decade, millions like you have trusted our award-winning recommendations by people who deeply understand what makes certain places and communities so special.

Increasingly we believe the world needs more meaningful, real-life connections between curious travellers keen to explore the world in a more responsible way. That is why we have intensively curated a collection of premium small-group trips as an invitation to meet and connect with new, like-minded people for once-in-a-lifetime experiences in three categories: Culture Trips, Rail Trips and Private Trips. Our Trips are suitable for both solo travelers, couples and friends who want to explore the world together.

Culture Trips are deeply immersive 5 to 16 days itineraries, that combine authentic local experiences, exciting activities and 4-5* accommodation to look forward to at the end of each day. Our Rail Trips are our most planet-friendly itineraries that invite you to take the scenic route, relax whilst getting under the skin of a destination. Our Private Trips are fully tailored itineraries, curated by our Travel Experts specifically for you, your friends or your family.

We know that many of you worry about the environmental impact of travel and are looking for ways of expanding horizons in ways that do minimal harm - and may even bring benefits. We are committed to go as far as possible in curating our trips with care for the planet. That is why all of our trips are flightless in destination, fully carbon offset - and we have ambitious plans to be net zero in the very near future.

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Current information, why is payment for my booking split into two bank transfers for some airlines.

The carrier requires you to split the service charge into two separate steps. In the first step, you will pay for the ticket. In the second step, you will pay a service charge and any other services such as insurance purchased. You can access each step when you select your payment method.

How Does Ryanair Booking Verification Work?

If a low-cost airline such as Ryanair requires verification of your booking, you will receive an email – either from us or the airline – with all the relevant information along with a link to the verification form.

This is standard practice and your ticket is still valid. However, if you do not verify your booking prior to your flight, you will not be able to manage it or make changes. In addition, you will not be able to use online check-in and will have to pay to check-in at the airport at a cost of approximately €55 per person, per flight.

Before you begin your booking verification, please prepare the following:

• A device with a working camera that you will use during the verification,
• Your original payment card and identity document,
• Your flight booking number (you will find this in your e-mail or electronic ticket),
• Other details used to book the ticket, for example your mobile number and email address.

The verification form may consist of several steps, so please follow all the instructions on the airline's website. Enter the required information and give the necessary consent. The airline may also ask for a scan or photo of the ID document used to make the booking along with a photo of your face.

Find out more in this guide: Airline Booking Verification.

My flight has been cancelled. What's next?

If your flight has been cancelled by the airline, you are entitled to either a choice of new flight date, or a refund for your ticket. It is up to the airline to decide on the form of refund – you may receive a voucher, points to use or money, for example.

How you proceed depends on who handles your booking and who contacts you: eSky or the airline directly ( learn more about eSky bookings handled by airlines ). You will find information about who handles your booking in the email we send you with your airline ticket. When stated "You can check the current information regarding your booking here", this indicates that your booking is handled by eSky. If the message reads: "You can find the current schedule information on the airline's website" then your booking is operated directly by the airline.

Remember: Unlike scheduled airlines (for example, LOT or Lufthansa), some low-cost airlines do not have direct relations with other partners such as flight search engines or travel sales services such as eSky . As a result, some customers booking tickets for low-cost airlines via eSky are served directly by the carriers.

eSky has contacted me

If eSky has sent information about a flight cancellation to your email address, the refund procedure is as follows:

• We will inform you that the airline has cancelled the flight,
• We will contact the airline to find out what refund options are available to you,
• Once we have this information, we will send you a message detailing the available refund options; the type of refund will depend entirely on the airline,
• In the event of status changes or extended wait times, we will send you an email with relevant information,
• If your booking consists of more than one ticket, we will inform you of the available refund options in one or more separate messages.

Manage your booking in your account .

The airline has contacted me

If flight cancellation information was sent directly to your email address by the airline, the process for rescheduling or refunding is based solely on the airline's own policy. In this case, you will receive all information directly from the airline, including next steps, a list of available refund options and any further updates on your case. To obtain a refund, follow the information sent to you and contact the airline directly, e.g. by email or telephone.

Remember: Refunds for unused tickets include the cost of the ticket and airport fees. Other eSky services purchased alongside the ticket may not be refundable.

How long does it take to get a refund for a cancelled flight?

Waiting for a refund for an unused ticket? Rest assured that if the airline has agreed to this arrangement, your money will be with you soon. Waiting times depend entirely on the airline's decision and can take anywhere between three days and three months. Below, you will find information on who will contact you regarding your refund ( find out more about eSky bookings handled directly by the airline ).

• If your booking is handled by eSky (you can verify this as the email you received with your ticket will state "You can check the latest information about your booking here"), then we will send you information about your flight cancellation and take action on your behalf as soon as possible to obtain a refund for the ticket from the airline. We will obtain information about the form of refund offered by the airline and pursue the matter to its conclusion. We will keep you informed throughout this process.
• If your booking is handled directly by the airline (you can verify this as the email you received with your ticket will state "You can find the latest schedule information on the airline's website"), then you will receive all information about refunds, including available forms of refund and deadlines, directly from the airline in the email provided during the booking process. If you would like to know the current status of your claim, please contact the airline directly by email or telephone.

Remember: Refunds are typically processed much quicker if you choose a voucher or points to use against your tickets than if you choose to transfer money to your account or card. The availability of the refund option depends on the individual airline.

What documents are required for travel?

You will find a list of documents required for your trip in your account . Once logged in, access your booking details and check the "Documents required" section. The quickest way to access your account is to install the eSky app .

An identity card may be used for cross-border travel in the EU and some non-EU countries. To find out how this works in individual countries, please visit our website .

Why should I create an eSky account?

Your account allows you to manage your bookings quickly and easily. What does this mean?

In your account you can:

• check your booking number and status,
• request changes to your travel dates
• find out how to check in online
• purchase baggage and priority boarding
• check required documents and current security regulations for your destination country
• check visa requirements and purchase a visa or ESTA as applicable
• book discounted accommodation, purchase insurance and rent a car.

Read the article to learn more about your account options.

Your account can be created in just a few moments, either on our website or using the eSky app. If you don't already have the app, download it to access your bookings at any time.

How can I contact eSky?

There are three ways to do this:

If you need assistance during your trip , call the helpline.

Phone number: +48 32 728 30 00. The hotline is open Monday to Friday from 6:00 a.m. to 10:00 p.m Weekends and holidays from 9:00 a.m. to 5:00 p.m

If you are not yet travelling but would like to contact us about a booking , log into Your account . This will allow you to manage your booking and find all the information you need. If you do not have an account, create one and import your booking. To do this, enter your booking number in the field provided and click 'Add booking'.

Remember: Importing bookings into your account only works for bookings made using the same email address as your account.

Installing the eSky mobile app , gives you instant access to all functions.

• If you are not travelling but would like to contact us about something else , please use the contact form .

Check-in online

When will i receive my boarding pass and where can i find it.

Where to find your boarding pass or confirmation depends on whether you are contacted by eSky or the airline ( read more about eSky supported bookings ). You will find all the relevant information in the email we sent you with your ticket.

If the email states "You can check the latest information about your booking here" then your booking is handled by eSky. If your booking is handled directly by the airline, this message will read "You can find the latest schedule information on the airline's website".

Remember: Unlike scheduled airlines such as LOT or Lufthansa, some low-cost airlines do not have direct relations with other partners such as flight search engines or travel sales services such as eSky . As a result, some customers booking tickets for low-cost airlines via eSky will be served directly by the carriers.

I have been contacted by eSky or the airline, but I have purchased check-in with eSky.

Boarding passes and confirmations will be sent to the email address you provided at time of booking and will be available in your eSky account 24 to eight hours before your scheduled flight time . If you do not have an account, create one and import your booking. Enter your booking number in the field provided and click on "Add booking".

Remember: Importing bookings into your account is only possible for bookings made using the same email address as your eSky account. For instant access to manage your bookings, install the eSky mobile app .

If your trip consists of several flights, tickets or confirmations will be made available separately in your eSky account and sent in separate emails, 24 to eight hours before the departure of each flight .

Example no. 1

If you fly:

• from Warsaw to London on 01/06, 15:00,
• from London to Warsaw on 07/06, 19:00.

You will receive boarding passes or confirmations:

• for a flight from Warsaw to London on 30/05, 15:00 at the earliest (01/06, 07:00 at the latest),
• for a flight from London to Warsaw on 05/06, 19:00 at the earliest (07/06, 11:00 at the latest).

Example no. 2

• from Warsaw to Tenerife on 01/06, 09:00, with a connecting flight in Barcelona on 01/06, 13:00 (MultiLine flight),
• from Tenerife to Warsaw on 07/06, 00:00, with a connecting flight in Frankfurt on 07/06, 18:00 (MultiLine flight).
• for a flight from Warsaw to Barcelona on 30/05, 09:00 at the earliest (01/06, 01:00 at the latest),
• for a flight from Barcelona to Tenerife on 30/05, 13:00 at the earliest (01/06, 05:00 at the latest),
• for a flight from Tenerife to Frankfurt on 05/06, 00:00 at the earliest (07/06, 04:00 at the latest),
• for a flight from Frankfurt to Warsaw 05/06, 18:00 at the earliest (07/06, 10:00 at the latest).

If your flight is less than eight hours away and you have not yet received an email with your boarding pass or check-in confirmation, please check your eSky account or your Spam folder to see which email address you provided at time of booking. It is possible that the tickets may have been sent to a different email address.

Remember: For flights that require additional information on the check-in form, boarding passes or confirmations are sent once this required information is completed. If you are travelling with more than one passenger, please ensure that you provide details for each passenger.

Once you have checked in online via the airline's website, you can l download your boarding pass, according to the airline's instructions.

Do I need to print my boarding pass?

To make sure you are able to board your flight, please download and print any boarding pass or check-in confirmation sent to you by eSky or downloaded from your account . You can also download this information and save it on a mobile device to take with you.

Check in online step by step

At check-in, you will be issued with a boarding pass to allow you to board the aircraft. Please note that it is mandatory to have your boarding pass downloaded and printed or stored on a mobile device when travelling with low-cost airlines such as Ryanair, Wizz Air or easyJet. Failure to do so will result in additional charges at the airport or denial of boarding.

The check-in procedure varies from airline to airline and depends on whether you are contacted by eSky or directly by the airline ( find out more about eSky bookings handled by airlines ). You will find the relevant information in the email we sent you with your ticket.

If this states "You can check the latest information about your booking here" then your booking is being processed by eSky. If the message states "You can find the latest schedule information on the airline's website" then your booking is being handled directly by the airline.

We will check in on your behalf. To do this, we will need your details and those of those travelling with you.

You will find a link to the data form on your ticket or in the "My bookings" tab of your eSky account. If you do not have an account, create one and import a booking. Enter your booking number in the field provided and click on "Add booking".

Remember: Importing bookings into your account is only possible for bookings made using the same email address as your eSky account.

• For instant access to your bookings, install the eSky mobile app . A link to the check-in form is also included in the email sent with your ticket.

Please complete the form as soon as possible. This will enable us to check you in and send your boarding passes or a confirmation of check-in as soon as the airline has opened it.

Remember: It may not be possible to prepare for check-in if this information is provided less than 24 hours before departure.

• If you do not provide us with your details in advance, we will remind you 72 hours before your scheduled departure. You will then receive a notification with a link to the check-in form.
• Your boarding pass or check-in confirmation will be made available in your eSky account 24 to eight hours before your scheduled flight time.
• We will also send your boarding pass or check-in confirmation 24 to eight hours before your flight to the email address you provided at time of booking. If your flight is less than eight hours away and you have not yet received an email from us, please go to your eSky account and download your boarding pass or confirmation, or check your Spam folder and make sure you are using the email address provided at time of booking.
• Boarding passes or check-in confirmation must be printed or saved on a mobile device and shown at the airport together with the ID used to check in.

Remember: If your trip consists of several flights, boarding passes or confirmations will be made available separately in your eSky account and sent in separate emails 24 to eight hours before the departure of each flight .

You will receive all the details for your online check-in from the airline. Check-in must be carried out on the airline's website using the email address you provided when booking with eSky.

Error during online check-in

Did you make an error when entering your passenger details on the check-in form or when checking in online? Let us know as soon as possible using our contact form . We will check what happened and offer you alternative check-in options to ensure your journey goes smoothly.

Where and how do I enter my check-in details?

Where and how you provide your information depends on whether you are contacted directly by the airline or by eSky ( find out more about eSky bookings handled by airlines ). You will find relevant check-in information in the email we send you with your flight ticket, entitled "Your electronic ticket". When the email states "You can check the latest information about your booking here” then your booking is processed by eSky. If your booking is handled directly by the airline, the email will read "You can find the latest schedule information on the airline's website".

Remember: Unlike scheduled airlines (such as LOT or Lufthansa), some low-cost airlines do not have direct relations with other partners such as flight search engines or travel sales services such as eSky . As a result, some customers booking tickets for low-cost airlines via eSky will be served directly by the carriers.

You will find a link to the check-in form in two places:

in the "My bookings" tab of your eSky account . If you do not have an account, create one and import your booking. To do this, enter your booking number in the field provided and click "Add booking".

Remember: You can only import bookings made with the same email address used to create your eSky account.

• on your ticket, under “Flight details”.

If we have not received the required information from you by seven days before departure, we will send you a reminder email with a link to the form.

You will receive online check-in information directly from the airline to your email address. Check in yourself on the airline's website by entering the required information.

How do I buy additional luggage?

Checked baggage can be purchased via eSky when booking a ticket or after booking, but no later than 48 hours before departure .

To purchase additional baggage, go to the "My bookings" tab in your eSky account . If you don't have an account, create one and import your booking. Enter the booking number in the field provided and click "Add booking".

Remember: You can only import bookings made with the same email address used to create your account. The eSky mobile app gives you instant access to your booking. You can also purchase additional baggage using the contact form .

Exemplary conditions:

Ryanair (price for the flight leg/passenger):

• 10 kg, 1 piece of luggage 55 x 40 x 20 cm – from 11 GBP to 22 GBP*
• 20 kg, 1 piece of luggage 81 x 119 x 119 cm – from 21 GBP to 40 GBP*

Wizz Air (price for the flight leg/passenger):

• 10 kg, 1 piece of luggage – from 8 GBP to 22 GBP*
• 20 kg, 1 piece of luggage – from 12 GBP to 40 GBP*
• 32 kg, 1 piece of luggage – from 18 GBP to 58 GBP*

For information on other airlines, click here .

* Prices are set by the airlines and may vary. The amounts shown are indicative.

Checked baggage and hand luggage - important information

To find out what you are allowed to take on board and how to check in your baggage, see our article .

Airlines usually distinguish between three types of baggage – personal items, hand baggage, also known as cabin baggage and checked baggage which is placed in the plane’s hold.

• Personal items are always included in the ticket price. This can be a rucksack, a handbag or a small bag that fits underneath the seat in front of you. Each airline has its own size and weight limits for personal items. For safety reasons, the items that can be taken on board are strictly regulated.
• Hand baggage may be taken on board the plane free of charge or for a fee, depending on the fare and airline and placed in the overhead compartment for the duration of the journey. For safety reasons, the items that can be carried in cabin baggage are strictly regulated. This includes how much liquid can be carried in this type of baggage. Each airline has its own strict dimensions and weight limits.
• Checked baggage is baggage that is larger in weight and size than hand baggage. On low-cost airlines, such as Ryanair, Wizz Air or easyJet, this is always subject to a fee, while on full-service carriers it may be included in the ticket price. Regulations also allow you to take items in your checked baggage that cannot be carried in your hand luggage, but may restrict other items, such as electronic devices. This type of luggage is recommended for longer journeys. As in other cases, the dimensions and weight of checked baggage are strictly regulated by the airlines. Checked baggage should always be handed in to the airline’s bag drop or check-in desk at the airport before going through security.

To check what baggage you can take on your trip or to purchase additional checked baggage, go to the "My bookings" tab in your eSky account . Don't have an account? Create one and import your booking. Enter the booking number in the field provided and click "Add booking".

Remember: Importing a booking to your account is only possible for bookings made using the same email address as your account.

The eSky app gives you instant access to your bookings.

Baggage and priority boarding

Priority boarding allows you to get a seat at the front of the queue and avoid long lines.

Some low-cost airlines such as Ryanair and Wizz Air also allow you to take additional hand baggage on board as part of this service. However, this is not always the rule, so always check what is included before purchase.

You can purchase Priority Boarding when you book your ticket or at a later date via your eSky account . If you don't have an account, create one and import your booking. To do this, enter the booking number in the field provided and click "Add booking".

What are the baggage limits?

Baggage weight and dimension limits are set by individual airlines. This means that it is best to check how much luggage you can take with you before you buy your ticket.

Already have a ticket and want to check how much luggage you can take with you? Use the "My bookings" tab in your eSky account , where you will find all the information you need about your baggage allowance. If you do not have an account, create one and import your booking.

Enter the booking number in the field provided and click on "Add booking".

Use the eSky mobile app for instant access to your account.

• Ready to buy a ticket? Information about the maximum number of pieces, weight and dimensions of luggage can be found on the booking form. You can also find them in our article .

What baggage is included in my booking?

Details of purchased baggage can be found in the "Baggage" section of your electronic ticket and apply to each passenger individually. You can also check them in your eSky account . After logging in, select "My bookings" and go to the "Passengers" section. Each traveller is assigned a baggage allowance.

Remember: If your baggage was purchased after your ticket, you will find up-to-date information in your eSky account . If you don't have an account, create one and import your booking. To do this, enter the booking number in the field provided and click on "Add booking". For added convenience, install the eSky mobile app .

How to pay for a booking?

You choose the payment method on the booking form. You can pay by debit or credit card, as well as instant payments where available.

Where can I find my eSky booking number?

You will find your ten-digit eSky booking number on your ticket, which we sent to you in the email with the subject: "Your electronic ticket" . If you can't find it, check your account or your Spam folder and make sure you are using the same email address as during booking.

I would like to cancel my booking

To find out if you can cancel your ticket and get a refund, please use the contact form or check the refund option in your account .

With most low cost airlines such as Ryanair, Wizz Air and easyJet, it is not possible to get a refund on a purchased ticket. The airlines will state in their booking conditions that their tickets are non-refundable.

In the case of scheduled airlines like LOT, Lufthansa or Air France, ticket refund options are specified in the fare conditions.

How can I check the status of my booking?

You can check the status of your booking in one of two ways. The method you choose depends on whether you are contacted by eSky or directly by the airline ( find out more about airline supported eSky bookings ). You will find the relevant information in the email we sent you with your ticket.

If it states"You can check the latest information about your booking here", then your booking is handled by eSky. If your booking is handled directly by the airline, the message will read: "You can find the latest schedule information on the airline's website".

The current status of airline and hotel bookings and Flight+Hotel packages can be found in the "My bookings" tab in your eSky account . If you don't have an account, create one and import your booking. To do this, enter the booking number in the indicated field and click "Add booking".

Remember: Importing a booking into your account is only possible for bookings made using the same email address as your account.

For your convenience, install the eSky mobile app . This gives you instant access to your account and your booking.

Event of a schedule change or flight cancellation, we will also send information to your email address. We recommend that you check the flight schedule in your eSky account 12 hours before your scheduled departure time and follow any prompts sent to the email address you provided when you booked your tickets.

You can check your current booking status on the airline's website by logging in with the details provided by the airline. In the event of schedule changes or flight cancellations, you will receive this information directly from the airline to the email address provided at the time of booking. We recommend that you check the flight schedule on the airline's website 12 hours before the scheduled departure time and follow any prompts sent to the email address provided at time of booking.

How to manage your booking?

The way you manage your booking depends on whether it is handled by eSky or directly by the airline (you will find this information in the email with your ticket ( find out more about eSky bookings handled by airlines ).

If your email contains the following text, "You can check the latest information about your booking here" then your booking is being handled by eSky. If the message reads: "Check the airline's website for up-to-date flight information", then your booking is being handled directly by the airline.

eSky support

You can manage your bookings through your eSky account . To access your account anytime, anywhere, install the mobile app and :

• check your booking reference number and status,
• change your travel dates,
• find out how to check-in online,
• purchase additional baggage and priority boarding,
• check the required documents and current security regulations in your destination country,
• check visa requirements and purchase a visa or ESTA as required,
• book accommodation at a discount, purchase insurance and hire a car.

If you don't have an account, create one and import your booking. To do this, enter the booking number in the field provided and click 'Add booking'.

Remember: Importing a booking into your account is only possible for bookings made using the same email address as your account. You can find out more about your account in our article .

Booking management, information on current flight schedule and travel details are all available on the airline's website. The airline will send you all information about booking management options and preferred method of contact directly to the email address provided at time of purchase.

How to book a specific seat on a plane?

If you want to book a specific seat, for example, next to a window, with extra legroom or sitting beside your fellow passengers, you can do so when booking your ticket with eSky (available on selected airlines only) or by using the contact form . If you use the form, please send us the information at least 24 hours before departure .

Airline reservation systems randomly allocate seats on the plane , so if you are travelling with someone, you will have to consider where you will be seated. The only exception is when a child is travelling with a guardian. To avoid inconvenience, you can buy seats of your choice in advance.

Reservations are subject to a fee and the price depends on the airline and the type of seat requested. In response to your request, we will send you information about the availability of the selected seats and the price. The cost of this service ranges from 5 GBP to 22 GBP per person per flight segment*.

Remember: The number of seats available on the plane changes dynamically and selected seats may not be available.

* Prices are set by the airlines and may vary and are indicative.

How to buy priority boarding?

You can purchase priority boarding when you book your ticket or at a later date - up to 48 hours before departure.

To do this, select the relevant option in the "My bookings" tab of your eSky account . If you don't have an account yet, create one and import your booking. Enter the booking number in the field provided and click on "Add booking".

You can also install the eSky mobile app for even easier access to your bookings. Remember: Priority Boarding service is limited and may not be available.

Sample terms and conditions of purchase and use of the service:

Ryanair (price per flight segment/person):

boarding the plane in the priority queue, one piece of hand luggage with maximum dimensions of 40 x 20 x 25 cm and one piece of hand luggage with maximum dimensions of 55 x 40 x 20 cm and weight up to 10 kg - from 6 GBP to 36 GBP*.

Wizz Air (price per flight segment/person):

boarding the plane in the priority queue, one hand luggage with maximum dimensions of 40 × 30 × 20 cm and a weight not exceeding 10 kg, the second hand luggage with maximum dimensions 50 × 40 × 23 cm and a weight not exceeding 10 kg – from 5 GBP to 60 GBP*

Where can I find information about airline flight time changes?

If your booking is supported by eSky , check the timetable in your eSky account 12 hours before the scheduled departure time and follow the messages received to the email address provided at time of booking. If the flight time changes, you will receive a message with the title "IMPORTANT! Timing change, flight ticket [your booking number]" . We will also send you a new ticket with the revised flight times and all necessary information by email to the address you provided when booking.

Information on changing flight times can be found in your account under the "My bookings" tab. If you do not have an account, create one and import your booking. Enter the booking number in the field provided and click 'Add booking'.

For added convenience, download the eSky app .

If your booking is handled by an airline

You will receive any information about schedule changes directly from the airline to the email address you provided at time of booking. You can also check the current flight schedule on the airline's website. We recommend that you check the flight schedule on the airline's website 12 hours before the scheduled departure time and follow any messages received to the email address provided during booking.

• If you are unsure who is handling your booking , please check the email we sent you with your ticket. If it states "You can check the latest information about your booking here" then your booking is being handled by eSky. If the message reads "You can find up-to-date information about your flight on the airline's website" then your booking is being handled directly by the airline.

You can find more information about airline bookings in our article .

I can't find my booking confirmation. How can I check its status?

If you need information about the status of your booking but cannot find your confirmation, please use the 'My bookings' tab in your account . There you will find all the information about your trip. If you do not have an account, create one and import your booking. To do this, enter the booking number in the field provided and click 'Add booking’.

For added convenience, download the eSky mobile app .

We also send confirmation in an email that you will have received after booking your ticket. If you do not find this message in your inbox, please check your Spam folder and make sure the email address you provided when booking is correct. You can also resend the email containing your ticket using the form on our website .

Changes to your booking

How do i change or update the email address i provided at time of booking.

If you have entered an incorrect email address when making your booking, for example a typing error, please contact us by phone to make the necessary changes:

You can also report an error using the contact form .

How to correct or change passenger details?

If you would like to change or correct your passenger details, please contact us using the contact form .

What action we can take depends on whether you want to completely change the data or just amend it slightly:

Changing the details on your ticket , for example, transferring the ticket to another person is not allowed by most airlines.

Correcting incorrect details , such as typing errors in names is usually possible, but the extent and cost will depend on the airline.

Any incorrect information on the ticket, such as

• Typing error in first name or surname,
• incorrect date of birth,
• incorrect passenger title (Mr./Ms.),
• incorrect passenger type (adult/child),

should be reported immediately . We will check the possibility of correcting the errors mentioned, provide information on associated costs and contact the airlines regarding this matter.

Remember: A lack of diacritical characters on the ticket is not an error – airlines deliberately don't use them. Letters with accents or other special characters, for example č, é or ö are replaced, while spaces and punctuation marks in multi-part surnames are removed.

How to change my flight date?

The ability to change your flight date depends on the airline and is usually subject to additional fees.

If your booking is handled directly by the airline

To find out if you can change your flight date, please contact the airline directly. They will also be able to tell you any applicable costs. Read more about airline supported eSky bookings in our article .

If your booking is handled by eSky

We will find out if a change is possible and how much it will cost. How can you let us know you want to change the date?

Using your account . Simply go to your booking details and select the 'Ask about changing or refunding your ticket' option. If you don't have an account, create one and import your booking. To do this, enter the booking number in the field provided and click 'Add booking'.

You can also install the eSky mobile app for quick and convenient access to your account.

• Using the contact form .
• If you prefer, you can also call us: +48 32 728 30 00.

We will then contact the airline and let you know if a change is possible, how much it will cost and what else needs to be done to make the change.

Some low-cost airlines will allow you to change your flight, but you will have to pay up to 185 GBP, depending on the airline, while some scheduled airlines only allow this for more expensive fares. A change fee is charged per person and per flight included in the booking. If the cost of new tickets is higher, you will have to pay the difference. If it is lower, the airlines will not typically refund the difference.

In some cases we charge a service fee of 20 GBP (per passenger), which is included in the final cost of the change. We will inform you of this before making a final decision.

Sending an invoice

To receive an invoice for your eSky booking, select the "I want to receive a VAT invoice" option when booking a flight or accommodation. This is the only way to request an invoice for services purchased from us.

We will send the invoice to the email address provided. If you still do not receive an invoice, please contact us using the contact form .

How to check payment status?

Unsure if you have paid for your booking or waiting for payment to be finalised? You can check payment status easily and quickly in the "My booking" tab in your eSky account . If you don't have an account, create one and import your booking. To do this, enter the booking number in the indicated field and click "Add booking".

You can get easy and quick access to your account with the eSky mobile app .

If you prefer, you can inquire about the status of your booking using the contact form or call our hotline: +48 32 728 30 00.

The hotline is open: Monday to Friday from 6:00 a.m. to 10:00 p.m On weekends and holidays from 09:00 a.m. to 17:00 p.m.

How to correct invoice data?

You can change the details of the purchaser, but not the passenger, up to 30 days after purchasing a ticket or booking accommodation, although not in all cases. We allow you to change your details:

• from an individual to another individual,
• from an individual to a company.

It is not possible to change data from a company to another company or from a company to an individual.

If you want to change the ticket purchaser's details on the invoice, please contact us using the contact form .

Will I receive an invoice for insurance purchased?

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Train strikes in May 2024: Full list of dates and lines affected

Rail lines are set for disruption in the week following the first May bank holiday as train drivers at 16 rail companies strike on different days.

Monday 29 April 2024 09:17, UK

Train drivers will stage a fresh wave of strikes and overtime bans in May, causing disruption to the rail network.

The strikes are part of a long-running dispute over pay.

Members of Aslef union at 16 rail companies will walk out on different days from 7 to 9 May.

Additionally, all members will refuse to work any overtime from 6 May to 11 May.

Here is a full list of the services affected by strikes and when.

Rail strike dates

Tuesday 7 May

Strikes will affect c2c, Greater Anglia, GTR Great Northern Thameslink, Southeastern, Southern, Gatwick Express and South Western Railway.

Wednesday 8 May

Strikes will affect Avanti West Coast, Chiltern Railways, CrossCountry, East Midlands Railway, Great Western Railway and West Midlands Trains.

Thursday 9 May

Strikes will affect LNER, Northern Trains and TransPennine Express.

Overtime ban dates

From Monday 6 May to Saturday 11 May union members will not work overtime.

Overtime bans, an action short of a strike, means some services may not be running or may be reduced as drivers refuse to work their rest days.

People are advised to check before they travel, as some areas may have no service.

Keep up with all the latest news from the UK and around the world by following Sky News

How do strikes and overtime bans affect services?

Strikes tend to mean services on lines where members are participating are extremely affected or cancelled entirely, whereas overtime bans often lead to reduced services.

Are there strikes on the Tube too?

There have been regular strikes on London Underground too recently, and while there aren't any planned walkouts for drivers, customer service managers are set to walk out on Friday 26 April in a dispute over terms and conditions.

There will also be an overtime ban for the customer service managers on the following days:

Monday 29 April

Tuesday 30 April

Wednesday 1 May

Tuesday 2 May

Wednesday 3 May

Thursday 4 May

Friday 5 May

The Transport Salaried Staffs' Association (TSSA) says the action by its members is likely to cause Tube stations to close at the last minute, including on the Saturday following the strike (27 April), while TfL has said on its website "some stations may need to close at short notice".

Despite the warning, a TfL spokesperson has said they aren't expecting significant disruption.

This action follows strike action taken by the same workers on 10 April, which the TSSA said had a "real impact" with "many stations shut at short notice".

They say they are "extremely concerned" about TfL's 'Stations Changes' proposals.

"We have made it clear that our union will not accept the continued threats to our members' roles, locations, terms, and conditions to stand unchallenged," a TSSA spokesperson said.

"We will continue to take sustained action until London Underground is prepared to negotiate with us in good faith."

Commenting on the impending strikes, a TfL spokesperson said: "We are disappointed that TSSA is continuing with this strike action following a consultation process.

"While we don't expect this action will cause significant disruption, we urge TSSA to continue to work with us to help find a resolution.

"There are no planned job losses as part of these vital changes which will improve the service we provide to customers at our stations."

How can I stay in the loop?

You can use the National Rail's journey planner to see when trains are running.

Be sure to check it close to when you plan to travel, as it will be updated regularly.

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Why are the strikes still happening?

Aslef rejected a two-year offer of 4% in 2022 and another 4% this year, saying it is way below inflation, and is linked to changes in terms and conditions.

Aslef said train drivers have not had an increase in salary for five years, since their last pay deals expired in 2019.

The union said after its members voted overwhelmingly in February to continue taking industrial action, it asked the train operating companies to hold talks.

General secretary Mick Whelan said the year-old pay offer of 4% and another 4% was "dead in the water".

Related Topics

• London Underground
• Rail strikes