anex tour lago hotel

LAGO HOTEL ARE YOU READY FOR A NEW HOLIDAY EXPERIENCE?

We offer you a pleasant holiday experience that will feel like home in our rooms designed in accordance with varied tastes and needs, merging beauty and comfort with their eye-catching designs and efficient structures!

LAGO HOTEL WHERE GREEN AND BLUE CONVERGE

With its 350 m long golden yellow beach located on the sands of the most breathtaking blue hues, LAGO will provide you with an unforgettable holiday.

Enjoy cooling off in pools of different sizes in the deep blue world of LAGO. The facility has a heated indoor pool, and there is also a heated relax pool in the area where the outdoor swimming pool is located.

For a special vacation, you’ve come to the exact place. HOTEL LAGO EXPERIENCES

Enjoy the comfort of your own home in one of our specifically designed rooms. Because to their special location, the majority of them feature views of the sea, pool, some lakes, rivers, and forests. You can choose to stay in a family room or one of our high-comfort suites from the several lodging options we provide.

Restaurants

In Lago, you will enjoy your holiday with international cuisine in our A’la Carte Restaurants, where exquisite dishes are provided, with an endless open buffet where delicious dishes feature distinctive characteristics from Turkish cuisine as well as fresh flavors reflecting the essence of the Mediterranean.

In our bars, you may unwind in a peaceful setting while enjoying hot and cold beverages, delicious cocktails, domestic and foreign alcoholic beverages, and special drinks. Click to find out more specifics about our bars.

Pools and Beach

With its 350 m long golden yellow beach situated on the sands of the most breathtaking blue hues, LAGO will provide you with an amazing vacation. Our Aquapark, which has 9 different pools and water slides, awaits those who want to have fun to the fullest.

Spa & Fitness

You will ease the stress and exhaustion of everyday life and unwind physically and mentally by making time for yourself this holiday. At our spa, we have relaxing treatments and fresh aromas waiting for you. Lago offers unique international massages and care programs to help you regain your energy.

Entertainment & Activity

You will be greeted at Lago by the Lago Entertainment team, which provides a wide range of activities including disco, boccia, beach volleyball, table tennis, beach activities, water sports, and night entertainment. Lago also hosts numerous parties with various sports-related activities, daytime games, evening performances, and foam and color-themed events.

At Lago Kids Club, our young visitors enjoy a good time and foster their creativity by working with our specially trained animators all day to create painting projects, food preparation tasks, and dough shapes. In the evening, while having fun, they perform the plays they had been working on all day.

Įskaičiuota:

• Skrydis Vilnius - Antalija - Vilnius (skrydžio į vieną pusę trukmė apie 3 val.);
• Pervežimas Antalijos oro uostas - viešbutis - Antalijos oro uostas;
• Apgyvendinimas pasirinktos kategorijos kambaryje su pasirinktu maitinimu;
• Registruotas bagažas iki 30 kg;
• Rankinis bagažas iki 5 kg.

Neįskaičiuota:

• Kelionės medicininių išlaidų ir kiti draudimai;
• Maitinimas ir vietų pasirinkimas lėktuve;
• Ekskursijos nuvykus į šalį;
• Asmeninės išlaidos.

63 km iki Antalijos oro uosto (AYT), 4 km iki Manavgat miesto centro, 9  km iki Side miesto, ant jūros kranto.

Viešbutis:  

Viešbutis pastatytas 2023 m., atidaromas gegužės 1 d., 5 aukštų pastatas, yra 6 liftai.

• 100 Superior Room (maks. 3+1 asm., 27 kv. m.)
• 100 Loft Room (maks. 2+1 asm., 24 kv. m.)
• 62 Swim Up Family Room (2 atskirti miegamieji, maks. 3+1 asm., 54 kv. m.)
• 34 Swim Up Room (maks. 3+1 asm., 40 kv. m.)
• 45 Family Room (2 atskiri miegamieji, maks. 4+1 asm., 38 kv. m.)
• 90 Duplex Family Room (2 atskiri miegamieji, 2 vonios kambariai maks. 5+1 asm., 35- 50 kv. m.)

Viešbučio oficiali kategorija šalyje: 5* žvaigždutės.

Kambariuose:

• Rankšluosčiai
• Vonios kambarys (vonia/dušas)
• Plaukų džiovintuvas
• Televizorius
• Oro kondicionierius
• Nemokamas Wi-Fi internetas
• Balkonas/terasa

Viešbučio teritorijoje:

• Bagažo saugykla
• Drabužių valymo ir lyginimo paslaugos (už papildomą mokestį)
• Pagrindinis restoranas
• 3 A‘la carte restoranai (osmanų, italų ir jūros gėrybių virtuvės - būtina rezervacija, už papildomą mokestį)
• Užkandžių baras
• 9 vandens kalneliai suaugusiems
• Drabužių butikas
• Juvelyrinių dirbinių parduotuvė
• Fotografijos studija
• Žaidimų centras

Pramogos ir sportas:

• Pramoginiai renginiai (animacija)
• Turkiška pirtis
• Teniso kortai (teniso įranga nemokamai, apšvietimas už papildomą mokestį)
• Stalo tenisas
• Paplūdimio tinklinis
• Treniruoklių salė
• Spa ir sveikatingumo centras
• Vaikiškos kėdutės restorane
• Lovelė (pagal atskirą užklausimą, nemokamai)
• 5 vandens kalneliai vaikams
• Lauko baseinas vaikams
• Vandens parkas vaikams
• Vaikų animacija
• Vaikų klubas (4-12 m.)
• Jaunimo klubas (13-16 m.)
• Vidaus ir lauko žaidimų aikštelė
• Vaikų meniu
• Restorane vaikams skirta zona
• Auklės paslaugos
• Vaikiškas vežimėlis (už papildomą mokestį)

Paplūdimys:

• Smėlio ir žvirgždo
• Skėčiai, gultai ir rankšluosčiai nemokamai
• Pavėsinės už papildomą mokestį

Adresas: Sorgun, Titreyengöl Mevkii, 07600 Manavgat/Antalya, Turkija

Telefonas: +90 242 524 57 87 / +90 242 756 99 00

Internetinė svetainė: www.lagohotel.com

Keliautojų atsiliepimai apie kelionę LAGO HOTEL

Poilsinių kelionių pasiūlymai.

• Skrydis užsakomuoju LOT Dreamliner lėktuvu (tiesioginis skrydis),
• oro uosto mokesčiai,
• pervežimai oro uostas-viešbutis-oro uostas,
• 7n. apgyvendinimas viešbutyje,
• maitinimas pagal apgyvendinimo aprašymą.
• Pervežimas Malės oro uostas - viešbutis - Malės oro uostas;
• Registruotas bagažas iki 23 kg;
• Rankinis bagažas iki 8 kg.
• Skrydis reguliariuoju reisu Varšuva-Mahe-Varšuva su persėdimu,
• oro uosto mokesčiai, 
• apgyvendinimas viešbutyje,
• pervežimas oro uostas-viešbutis-oro uostas,
• maitinimas pagal pasirinkto viešbučio aprašymą,
• angliškai kalbančio atstovo priežiūra Seišeliuose.

Poilsinė kelionė į LAGO HOTEL, Turkija, Antalijos regionas

Kelionės paslaugų įsigijimo (sutarties) sąlygos 

Paslaugų įsigijimo salygos

Organizuotos turistinės kelionės sutarties sąlygos (užsakomieji skrydžiai)

1. Sutarties šalių įsipareigojimai

1.1. Kelionių organizatorius įsipareigoja:

1.1.1. Užtikrinti Turistui (-ams) visų sutartyje nurodytų paslaugų tinkamą teikimą, atsižvelgdamas į Turisto teisėtus lūkesčius, nepaisant to, ar tas paslaugas turi teikti pats Kelionių organizatorius ar kiti turizmo paslaugų teikėjai. Patarimai keliautojams, patalpinti www.coraltravel.lt, ir kita kelionę aprašanti medžiaga ir pakeista programa yra neatskiriamas šios sutarties priedas. Kelionių organizatoriaus internetiniame puslapyje www.coraltravel.lt skelbiama naujausia ir aktualiausia informacija apie kelionę ir jos programos pasikeitimus po sutarties sudarymo.

1.1.2. Nesurinkus minimalaus Turistų skaičiaus t.y. 80 procentų vietų keleiviams numatytame lėktuve, pranešti Turistui apie sutarties nutraukimą patvarioje laikmenoje ne vėliau kaip iki kelionės pradžios likus: 1.2.1. 20 dienų, jeigu kelionės trukmė yra ilgesnė negu 6 dienos; 1.1.2.2. 7 dienoms, jeigu kelionės trukmė yra ne trumpesnė negu 2 dienos ir ne ilgesnė negu 6 dienos; 1.1.2.3. likus 48 valandoms, jeigu kelionės trukmė yra trumpesnė negu 2 dienos. Turistams tinkamai ir laiku pranešus apie sutarties nutraukimą ir grąžinus įmokėtus pinigus už kelionę, Kelionių organizatorius neatsako už Turistų patirtą žalą.

1.1.3. Likus pakankamai laiko iki kelionės pradžios, pateikti Turistui tokia forma, kaip buvo sudaryta sutartis arba kita Turisto pasirinkta forma būtinus bilietus, informaciją apie numatytą išvykimo laiką ir, kai taikytina, registracijos terminą ir numatytą laukimo tarpinėse stotelėse, transporto jungčių ir atvykimo laiką.

1.1.4. Suteikti bendro pobūdžio informaciją apie kelionės šalies paso ir vizos reikalavimus, įskaitant apytikslę vizos išdavimo proceso trukmę, ir informaciją apie su sveikata susijusius formalumus (informaciją apie valstybių, į kurias vykstama, užkrečiamųjų ligų epidemiologinę būklę, privalomas ir rekomenduojamas profilaktikos priemones, informaciją apie sveikatos draudimo įforminimo tvarką) arba pateikti nuorodas į šią informaciją. Pastaroji informacija arba nuorodos į oficialius internetinius tinklapius, kur yra tokia informacija, skelbiama Kelionių organizatoriaus internetiniame puslapyje  www.coraltravel.lt.

1.1.5. Suteikti informaciją apie Kelionių organizatoriaus vietinio atstovo, kelionių vadovo, kontaktinio centro ar kitos tarnybos, kurie suteikia Turistui galimybę greitai susisiekti su Kelionių organizatoriumi ir su juo bendrauti, kreiptis pagalbos, Turistui susidūrus su sunkumais, arba pateikti pretenziją dėl netinkamo sutarties vykdymo ar sutarties nevykdymo, vardą ir pavardę arba pavadinimą, adresą, telefono numerį, elektroninio pašto adresą, fakso numerį. Jei tokių Kelionių organizatoriaus atstovų nėra, Turistui nurodyti telefono numerį, kuriuo jis galėtų skambinti nenumatytu atveju, ar informaciją, kuri jam padėtų susisiekti su Kelionių organizatoriumi. Jei į kelionę vyksta nepilnamečiai, pateikti tėvams ar globėjams informaciją, leisiančią tiesiogiai susisiekti su nepilnamečiu vaiku ar atsakingu asmeniu nepilnamečio vaiko buvimo vietoje. Ši informacija skelbiama Kelionių organizatoriaus interneto puslapyje  www.coraltravel.lt

1.1.6. Suteikti informaciją apie neprivalomą arba privalomą draudimą išlaidoms, atsirandančioms turistui nutraukus sutartį, arba pagalbos, įskaitant turisto grąžinimą į pradinę išvykimo vietą, išlaidoms nelaimingo atsitikimo, ligos ar mirties atveju apmokėti. Sutinkamai su tuo, kelionių organizatorius informuoja turistą apie tai, kad išvykstant į kelionę neprivaloma, bet rekomenduojama įsigyti medicininių išlaidų kelionės metu draudimą, neįvykusios kelionės draudimą, draudimą nuo nelaimingų atsitikimų ar kt. Pastaroji informacija arba nuorodos į oficialius internetinius tinklapius, kur yra tokia informacija, skelbiama kelionių organizatoriaus internetiniame puslapyje  www.coraltravel.lt.

1.1.7. Turisto(-ų) pateiktus asmens duomenis naudoti tik kelionės dokumentų įforminimui ir kelionės paslaugų užsakymui.

1.1.8. Be nepagrįsto delsimo suteikti Turistui, kuriam kyla sunkumų, reikalingą pagalbą kelionės metu ar esant nenugalimos jėgos aplinkybėms: 1.1.8.1. teikti atitinkamą informaciją apie sveikatos priežiūros paslaugas, vietos valdžios institucijas ir konsulinę pagalbą; 1.1.8.2. padėti Turistui pasinaudoti nuotolinio ryšio priemonėmis; 1.1.8.3. padėti rasti alternatyvių kelionės paslaugų.

1.1.9. Kai kelionių organizatoriui atsiranda pareiga grąžinti turistui visus ar dalį turisto ar jo vardu sumokėtų pinigų už kelionę, grąžinti pinigus be nepagrįsto delsimo, bet ne vėliau kaip per 14 dienų nuo sutarties nutraukimo dienos, išskyrus atvejį, kai per šį terminą Lietuvos Respublikos turizmo įstatymo nustatytais atvejais turistas ir kelionių organizatorius susitaria dėl sumokėtų pinigų už neįvykusią kelionę kompensavimo šiame įstatyme nustatytomis priemonėmis ir sąlygomis.

1.2. Turistas įsipareigoja:

1.2.1. Laiku apmokėti už kelionę sutarties sąlygose nurodyta tvarka. Jei sutartis sudaroma iki kelionės pradžios liekant daugiau nei 21 dienai, turistas privalo sumokėti 20 procentų dydžio avansą, o likusią sumą sumokėti ne vėliau kaip 21 dieną iki kelionės pradžios; jei sutartis sudaroma iki kelionės pradžios liekant mažiau nei 21 dienai, sumokėti visą kelionės kainą (standartinės apmokėjimo sąlygos). Šio punkto sąlygos dėl kelionės apmokėjimo nėra taikomos, jeigu dėl kelionės finansavimo turistas yra sudaręs finansavimo (vartojimo kredito) sutartį. Turistui įsigyjant kelionę pagal išankstinio pirkimo arba ypatingo (specialaus) pasiūlymo sąlygas, taip pat kelionę, pagal kurią išvykimas yra ne iš Lietuvos ir/arba kelionę arba kuriai taikomos specialios apmokėjimo sąlygos, atsiskaitymo už kelionę sąlygos, kurios skiriasi nuo šiame punkte nurodytų standartinių apmokėjimo sąlygų, yra atskirai nurodomos sutartyje.

1.2.2. Laiku pateikti visą informaciją bei dokumentus, reikalingus Kelionių organizatoriui įvykdyti šią sutartį.

1.2.3. Laiku atvykti į kelionės pradžios vietą, laikytis Kelionių organizatoriaus nurodymų dėl kelionės ar atskirų jos dalių vykdymo, laikytis viešosios tvarkos, tarptautinių keleivių vežimo taisyklių, bagažo gabenimo tvarkos ir į šalį įvežamų daiktų kiekio, skaičiaus ir draudimų reikalavimų. Vykdyti pasienio ir muitinės tarnybų nurodymus. Turistas, laiku neatvykęs į tarpinę išvykimo vietą, turi savo lėšomis savarankiškai grįžti į pradinę arba vykti į kitą kelionės maršrute numatytą tarpinę stotelę.

1.2.4. Vykstant į kelionę su vaiku (-ais), laikytis Lietuvos Respublikos Vyriausybės 2002 m. vasario 28 d. nutarimu Nr. 302 patvirtinto Vaiko laikino išvykimo į užsienio valstybes, nepriklausančias Šengeno erdvei, tvarkos aprašo reikalavimų.

1.2.5. Atlyginti kelionės metu padarytą žalą (sugadintą viešbučio inventorių, transporto priemones ir kt.). Jeigu žala padaryta nepilnamečio, visus nuostolius atlygina už jį atsakingas asmuo. Jeigu Turistas prisiima kaltę ir sutinka atlyginti žalą, ją reikia atlyginti vietoje. Tais atvejais, kai Turistas kaltės neprisiima, Kelionių organizatorius turi teisę žalą išieškoti Lietuvos Respublikos teisės aktų nustatyta tvarka. Turistas neprivalo atlyginti žalos, atsiradusios dėl nenugalimos jėgos.

1.2.6. Turistas, pagrindinė šios sutarties šalis, privalo informuoti kitus Turistus - naudos gavėjus, kad kelionė yra organizuojama tik pagal šioje sutartyje nurodytas sąlygas ir visi Turistai privalo vykdyti visas sutarties sąlygas bei pateikti jiems visą po sutarties sudarymo Kelionių organizatoriaus siunčiamą informaciją.

2. Sutarties nutraukimas, atsisakymas:

2.1.1. Turistas turi teisę bet kuriuo metu nutraukti sutartį iki kelionės pradžios. Jei Turistas atstovauja kitus dalyvius, Turistas veikia jų naudai ir jų vardu, prisiimdamas visą atsakomybę už veiksmus, atliktus tokių dalyvių atžvilgiu.

2.1.2. Turistui nutraukus sutartį, kelionių organizatorius gali reikalauti iš turisto sumokėti pagrįstą sutarties nutraukimo mokestį, nustatytą sutartyje. Sutarties nutraukimo mokesčio dydis priklauso nuo likusio laiko iki kelionės pradžios Sutartis nutraukiama Suma procentais nuo kelionės kainos likus ne mažiau kaip 21 diena iki kelionės pradžios 20 % likus nuo 20 iki 11 dienų iki kelionės pradžios 50% likus nuo 10 iki 4 dienų iki kelionės pradžios 80% likus 3 ir mažiau dienų iki kelionės pradžios 98% Visais aukščiau nurodytais atvejais sutarties nutraukimo mokesčio dydis negali viršyti sutartyje nustatytos kelionės kainos.

2.1.3. Skrydžio ir/ar apgyvendinimo paslaugų, įeinančių į kelionės paketą, anuliacijos sąlygos specialių akcijų atvejais, gali skirtis nuo šiame punkte nurodytų standartinių sutarties nutraukimo mokesčio sąlygų. Anuliacijos sąlygos, kurios skiriasi nuo šiame punkte nurodytų standartinių sutarties nutraukimo mokesčio sąlygų, yra atskirai nurodomos specialiosiose sutarties sąlygose.

2.1.4. Turistui atsisakius vykti į kelionę, kai dėl kelionės finansavimo jis yra sudaręs finansavimo (vartojimo kredito) sutartį, jis privalo atlyginti kelionių organizatoriaus patirtus nuostolius, kurie nustatyti aukščiau nurodytoje lentelėje, neviršijant maksimalios vienos kelionės kainos, o už vartojimo kredito sutarties nutraukimą turistas privalo atsiskaityti su vartojimo kredito davėju Vartojimo kredito įstatyme ir/ar Vartojimo kredito sutartyje nustatyta tvarka.

2.1.5. Turistas turi teisę nutraukti sutartį ir nemokėti sutarties nutraukimo mokesčio šiais atvejais: 2.1.5.1. jeigu Kelionių organizatorius iki kelionės pradžios pakeičia sutarties sąlygas, o Turistas per Kelionių organizatoriaus nurodytą protingą terminą nesutinka su Kelionių organizatoriaus siūlomais sutarties sąlygų pakeitimais, kai: 2.1.5.1.1. Kelionių organizatorius iki kelionės pradžios yra priverstas iš esmės pakeisti bet kurią iš pagrindinių kelionės paslaugų ir (ar) ypatumų; 2.1.5.1.2. Kelionių organizatorius negali įvykdyti sutartyje nurodytų specialių Turisto reikalavimų; 2.1.5.1.3. Kelionių organizatorius pasiūlo padidinti kelionės kainą daugiau kaip 8 procentais pagal Lietuvos Respublikos civilinio kodekso 6.7521 straipsnį; 2.1.5.2. jeigu dėl Turisto nurodytų trūkumų sutartis negali būti toliau vykdoma, o Kelionių organizatorius per Turisto nustatytą protingą laikotarpį nepašalina trūkumų. Lietuvos Respublikos civilinio kodekso 6.7521 straipsnio 3 dalyje numatytais atvejais Turistas gali prašyti sumažinti kelionės kainą arba atlyginti žalą; 2.1.5.3. jeigu kelionės tikslo vietoje ar visiškai greta atsiranda nenugalimos jėgos aplinkybių, dėl kurių gali tapti neįmanoma vykdyti kelionę ar nuvežti Turistus į kelionės tikslo vietą. Tokiu atveju Turistas turi teisę reikalauti, kad jam būtų grąžinti už kelionę sumokėti pinigai, tačiau jam nesuteikiama teisė papildomai gauti žalos atlyginimą.

2.2. Turistas turi teisę nenurodydamas priežasties per 14 dienų atsisakyti ne prekybos patalpose sudarytos sutarties Lietuvos Respublikos civilinio kodekso 6.22810 straipsnio 1 dalies nustatyta tvarka ir turi apie tai pranešti Kelionių organizatoriui Lietuvos Respublikos civilinio kodekso 6.22810 straipsnio 6 ir 7 dalyse nustatyta tvarka.

3. Kelionių organizatoriaus teisė nutraukti sutartį:

3.1. Kelionių organizatorius turi teisę iki kelionės pradžios nutraukti sutartį, grąžinti Turistui visas už kelionę sumokėtas sumas ir atlyginti Turisto patirtą žalą.

3.2. Kelionių organizatoriui nutraukus sutartį Turisto patirta žala neatlyginama šiais atvejais: 3.2.1. kelionę įsigijusių asmenų skaičius yra mažesnis nei sutarties 1.1.2 punkte nurodytas minimalus Turistų skaičius ir apie tai Turistas buvo informuotas sutarties 1.1.2 punkte nustatyta tvarka; 3.2.2. Kelionių organizatorius negali įvykdyti sutarties dėl nenugalimos jėgos ir jis nedelsdamas iki kelionės pradžios praneša Turistui apie sutarties nutraukimą.

3.3. Turistui neatvykus į oro uostą ir/ar autobuso išvykimo vietą Kelionės pradžios dieną, taip pat nepasinaudojus Kelione dėl priežasčių, susijusių su Turistu, bus laikoma, kad Turistas atsisako Sutarties dėl priežasčių, kurios nepriklauso nuo Kelionių organizatoriaus. Tokiu atveju Sutartis laikoma nutraukta, o Kelionių organizatorius turi teisę įskaityti Kelionės išlaidas.

3.4. Jei Turistas negali atvykti į oro uostą iki Kelionės pradžios arba negali pradėti Kelionės dėl priežasties, nepriklausančios nuo Kelionių organizatoriaus, Turistas privalo nedelsdamas pranešti Kelionių organizatoriui, kad jis pasieks kelionės tikslą savo nuosavomis priemonėmis ir savo sąskaita ir dalyvaus Kelionėje pagal naujai nustatytas sąlygas. Tokiu atveju Turistas padengia naujo lėktuvo bilieto išlaidas ir visas kitas išlaidas, susijusias su Kelionės tikslo pasiekimu. Turistas neturi teisės į įšlaidų, susijusių su sutarties vykdymu, įskaitant, bet neapsiribojant, lėktuvo bilietų, pervežimo, draudimo, nakvynės išlaidų, kurių nenaudojo, atlyginimą. Pastaba: Reguliarių skrydžių atveju, jei Kelionė neprasideda, tiek išvykstantys, tiek atgaliniai bilietai atšaukiami.

4. Kelionės kainos keitimas:

4.1. Kelionių organizatorius po sutarties sudarymo turi teisę didinti kelionės kainą. Kelionės kainos didinimas galimas tik tuo atveju, kai jį tiesiogiai lemia pasikeitęs (-usi): 4.1.1. Turistų vežimo kaina dėl degalų ar kitų energijos šaltinių išlaidų; 4.1.2. su į sutartį įtrauktų paslaugų, susijusių mokesčių ar rinkliavų (pavyzdžiui, Turisto rinkliava, oro uosto mokesčiai ir kt.), kuriuos taiko tretieji asmenys, tiesiogiai nedalyvaujantys vykdant kelionę, dydis; 4.1.3. su kelione susijusios valiutos keitimo kursas.

4.2. Kelionių organizatorius patvariojoje laikmenoje aiškiai ir suprantamai informuoja Turistą apie kainos padidinimą likus ne mažiau kaip 20 dienų iki kelionės pradžios, nurodydamas kainos padidėjimo priežastis ir kaip buvo apskaičiuotas kainos padidėjimas.

4.3. Jeigu kelionės kainos padidinimas viršija 8 procentus galutinės kelionės kainos, Turistas turi teisę nutraukti sutartį ar pasirinkti Kelionių organizatoriaus siūlomą alternatyvią kelionę.

4.4. Turistas po sutarties sudarymo turi teisę reikalauti sumažinti kelionės kainą šiais atvejais: 4.4.1. sumažėjus sutarties 4.1. punkte nurodytoms išlaidoms po sutarties sudarymo, bet iki kelionės pradžios; 4.4.2. dėl netinkamo sutarties vykdymo, nebent Kelionių organizatorius įrodo, kad sutartis vykdoma netinkamai dėl Turisto kaltės; 4.4.3. kai dėl siūlomų alternatyvių paslaugų kelionė tampa žemesnės kokybės, nei nurodyta sutartyje; 4.4.4. jeigu Kelionių organizatorius dėl pagrįstų priežasčių negali pasiūlyti alternatyvių paslaugų arba Turistas jų atsisako pagal Lietuvos Respublikos civilinio kodekso 6.754 straipsnio 5 dalį;

4.4.5. jeigu dėl Turisto nurodytų trūkumų sutartis negali būti toliau vykdoma, o Kelionių organizatorius per Turisto nustatytą pagrįstą laikotarpį nepašalina trūkumų. 4.5. Sumažinus kelionės kainą, Kelionių organizatorius turi teisę iš Turistui turimos sugrąžinti sumos išskaičiuoti faktines administracines išlaidas. Turisto prašymu Kelionių organizatorius turi pateikti tokių administracinių išlaidų pagrindimą.

5. Kitų sutarties sąlygų keitimas:

5.1. Kelionių organizatorius iki kelionės pradžios vienašališkai turi teisę keisti kitas sutarties sąlygas, kuomet: 5.1.1. pakeitimai nėra esminiai; 5.1.2. Kelionių organizatorius Turisto pageidaujama forma patvariojoje laikmenoje aiškiai ir suprantamai pateikė Turistui informaciją apie pakeitimus.

5.2. Kelionių organizatorius be nepagrįsto delsimo patvariojoje laikmenoje aiškiai ir suprantamai turi pateikti Turistui informaciją apie: 5.2.1. siūlomus sutarties pakeitimus; 5.2.2. protingą terminą, per kurį Turistas turi informuoti Kelionių organizatorių apie savo sprendimą; 5.2.3. pasekmes, jei Turistas neatsakytų per Kelionių organizatoriaus nurodytą terminą; 5.2.4. alternatyvią kelionę ir jos kainą, kai tokia kelionė pasiūloma.

5.3. Turistas turi teisę savo pasirinkimu per Kelionių organizatoriaus nurodytą protingą terminą sutikti su Kelionių organizatoriaus siūlomais sutarties sąlygų pakeitimais ar nutraukti sutartį nemokėdamas sutarties nutraukimo mokesčio.

5.4. Turistui nutraukus sutartį, Kelionių organizatorius gali Turistui pasiūlyti lygiavertę ar aukštesnės kokybės kitą kelionę. Jei dėl sutarties pakeitimų ar pasirinktos alternatyvios kelionės suprastėja kelionės kokybė ar sumažėja jos kaina, Turistas turi teisę reikalauti grąžinti sumažėjusios kainos skirtumą.

5.5. Keičiant kelionės datą, trukmę, viešbutį, kambario tipą, kelionės kaina perskaičiuojama pagal keitimo dieną galiojančias kainas ir sąlygas. Kelionės keitimas galimas tik tuo atveju, jei tai yra įmanoma, t.y. galimos kitos datos/trukmės/viešbučiai, yra laisvų vietų skrydžiuose ir pan. Keliaujančių asmenų skaičius bei keliaujantys asmenys (jų vardai ir pavardės) negali būti keičiami, išskyrus 6 straipsnyje aptartus atvejus.

5.6. Sutarties sąlygų keitimas aukščiau aptarta tvarka vyksta likus daugiau nei 21 dienai iki kelionės laiko pradžios. Tokiu atveju Kelionių organizatorius taiko 30 EUR sutarties keitimo mokestį asmeniui (išskyrus kūdikį iki 2 metų.) Vėlesnis sutarties sąlygų keitimas vertinamas kaip sutarties nutraukimas.

6. Sutarties šalių pasikeitimas:

6.1. Turistas turi teisę perleisti savo teisę į kelionę kitam asmeniui, kuris įgys visas Turisto teises ir pareigas pagal sutartį, jeigu iki kelionės pradžios Kelionių organizatoriui pateikia pagrįstą pranešimą. Turisto pranešimas visais atvejais laikomas pagrįstu, jeigu jis pateiktas ne vėliau kaip likus 7 dienoms iki kelionės pradžios.

6.2. Kelionių organizatorius informuoja Turistą, perleidžiantį savo teisę į kelionę kitam asmeniui, apie faktines sutarties perleidimo išlaidas ir pateikia jas pagrindžiančius įrodymus. Tos išlaidos turi būti pagrįstos ir neviršyti Kelionių organizatoriaus dėl sutarties perleidimo patirtų faktinių išlaidų. Turistas turi atlyginti visas išlaidas prieš prasidedant kelionei arba vėliau, jeigu išlaidų negalima tiksliai paskaičiuoti iki kelionės pradžios. Turisto ir asmens, perimančio Turisto teises ir pareigas atsakomybė už išlaidas, susijusias su pakeitimu, yra solidari.

6.3. Teisę į kelionę perleidžiantis Turistas ir kitas asmuo Kelionių organizatoriui už kelionės kainos ir išlaidų, susijusių su teisės į kelionę perleidimu, sumokėjimą atsako solidariai.

6.4. Tais atvejais, kai toks perleidimas prieštarauja asmens, kurio pagalba Kelionių organizatorius naudojasi, taisyklėms (t.y. jei per laiką, likusį iki kelionės pradžios jau neleidžiama užsakyti ir/ar keisti vietos transporto priemonėje, viešbutyje ir (ar) gauti vizos naujo asmens vardu), apie tai nurodoma sutartyje.

7. Kelionių organizatoriaus atsakomybė:

7.1. Kelionių organizatorius atsako už bet kokius techninius užsakymo sistemos trūkumus, kurių atsirado dėl jo kaltės sudarant sutartį ir už bet kokias užsakymo proceso metu padarytas klaidas. Atsakomybė netaikoma, kai užsakymo klaidos atsirado dėl Turisto kaltės arba jas sukėlė nenugalimos jėgos aplinkybės.

7.2. Kelionių organizatorius privalo be nepagrįsto delsimo suteikti Turistui, kuriam kyla sunkumų, reikalingą pagalbą, nurodytą sutarties 1.1.8 punkte.

7.3. Jei pagalba Turistui yra reikalinga dėl priežasčių, kurios atsiranda dėl Turisto tyčinių veiksmų ar aplaidumo, Kelionių organizatorius turi teisę už tokios pagalbos teikimą imti atlygį, kurio dydis negali viršyti Kelionių organizatoriaus patirtų faktinių išlaidų.

7.4. Turistas be nepagrįsto delsimo turi pranešti Kelionių organizatoriui sutartyje nurodytais kontaktais apie bet kokį netinkamo sutarties vykdymo ar sutarties nevykdymo atvejį, jo pastebėtą kelionės metu ir nurodyti protingą terminą trūkumams ištaisyti. Jeigu trūkumus būtina ištaisyti nedelsiant, Turistas neprivalo nurodyti termino.

7.5. Jeigu sutartyje nurodytos paslaugos teikiamos ne pagal sutarties sąlygas, Kelionių organizatorius per Turisto nustatytą protingą terminą privalo ištaisyti Turisto nurodytus trūkumus, išskyrus kai to padaryti neįmanoma arba jei tai sukeltų neproporcingų išlaidų, atsižvelgiant į trūkumų mastą ir į netinkamai suteiktų paslaugų, nurodytų sutartyje, vertę.

7.6. Jeigu Kelionių organizatorius neištaiso trūkumų dėl sutarties sąlygų 7.5 punkte nurodytų priežasčių, Turistas turi teisę reikalauti, kad jam be nepagrįsto delsimo būtų atlyginta turtinė ir neturtinė žala.

7.7. Jeigu Kelionių organizatorius per Turisto nustatytą protingą terminą neištaiso trūkumų ne dėl sutarties 7.5 punkte nurodytų priežasčių, Turistas gali padaryti tai pats ir pareikalauti padengti būtinas išlaidas.

7.8. Jeigu Kelionių organizatorius negali suteikti didelės paslaugų dalies pagal sutartį arba Turisto sugrįžimo į išvykimo vietą paslauga nesuteikiama taip, kaip buvo susitarta, Kelionių organizatorius privalo pasiūlyti Turistui be papildomų išlaidų tinkamas alternatyvias paslaugas, kurių kokybė, jeigu įmanoma, būtų lygiavertė sutartyje nurodytai kokybei arba aukštesnė už ją, kad būtų galima toliau tęsti kelionę. Kai dėl siūlomų alternatyvų kelionė tampa žemesnės kokybės nei nurodyta sutartyje, Kelionių organizatorius atitinkamai sumažina kelionės kainą.

7.9. Jei pasiūlytos alternatyvos nėra panašios į tas paslaugas, dėl kurių buvo susitarta sutartyje, arba, jei suteiktas kainos sumažinimas yra neadekvatus, Turistas gali jų atsisakyti.

7.10. Jei nepakankama atitiktis iš esmės daro poveikį kelionės vykdymui, o Kelionių organizatorius per Turisto nustatytą pagrįstą laikotarpį padėties neištaiso, Turistas gali nutraukti sutartį nemokėdamas sutarties nutraukimo mokesčio ir paprašyti sumažinti kainą ir (arba) atlyginti turtinę ir neturtinę žalą.

7.11. Jeigu nėra įmanoma pasiūlyti alternatyvų arba Turistas atsisako pasiūlytų alternatyvų pagal sutarties 7.9 punktą, Turistas turi teisę į kainos sumažinimą ir (arba) turtinės ir neturtinės žalos atlyginimą nenutraukiant sutarties.

7.12. Jeigu kelionė apima keleivių vežimo paslaugą, Kelionių organizatorius šios sutarties 7.9 - 7.11 punktuose nurodytais atvejais be papildomo užmokesčio turi užtikrinti Turisto grąžinimą į pradinę išvykimo vietą lygiavertės rūšies transportu arba nuvežimą į kitą vietovę, dėl kurios sutinka Turistas, taip pat grąžinti Turistui pinigus už nesuteiktas paslaugas.

7.13. Jeigu dėl nenugalimos jėgos Kelionių organizatorius negali užtikrinti Turisto grąžinimo taip, kaip numatyta sutartyje, Kelionių organizatorius privalo apmokėti būtino apgyvendinimo, kurio kategorija, jeigu įmanoma, yra lygiavertė nurodytajai sutartyje, tam laikotarpiui, kiek trunka nenugalimos jėgos aplinkybės, bet ne ilgesniam kaip trijų nakvynių laikotarpiui kiekvienam Turistui, išlaidas, išskyrus atvejus, kai kituose įstatymuose ar Europos Sąjungos teisės aktuose numatyti ilgesni laikotarpiai (pavyzdžiui, riboto judumo ir juos lydintiems asmenims, nėščiosioms ir nelydimiems nepilnamečiams, taip pat asmenims, kuriems reikia specialios medicinos pagalbos, jei Turistas apie jo specialius poreikius praneša Kelionių organizatoriui likus ne mažiau kaip 48 valandoms iki kelionės pradžios).

7.14. Turistas turi teisę reikalauti, kad jam be nepagrįsto delsimo būtų atlyginta turtinė ir neturtinė žala šiais atvejais: 7.14.1. jeigu dėl Turisto nurodytų trūkumų sutartis negali būti toliau vykdoma, o Kelionių organizatorius per Turisto nustatytą protingą terminą nepašalina trūkumų; 7.14.2. jeigu Kelionių organizatorius dėl pagrįstų priežasčių negali pasiūlyti alternatyvių paslaugų arba Turistas jų atsisako pagal sutarties 7.9 punktą; 7.14.3. kitais Lietuvos Respublikos civiliniame kodekse nustatytais atvejais.

7.15. Kelionių organizatorius neatsako už netinkamą sutarties įvykdymą, jeigu Kelionių organizatorius įrodo, kad sutartis buvo netinkamai vykdoma dėl: 7.15.1. Turisto kaltės (pavyzdžiui, Turistas neturi kelionei reikalingų ir galiojančių asmens tapatybės dokumentų, neatvyksta laiku į išvykimo vietą, trukdo tęsti kelionę, nesilaiko muitinės taisyklių); 7.15.2. trečiosios šalies, nesusijusios su paslaugų teikimu pagal sutartį, kaltės ir todėl nebuvo įmanoma žalos numatyti arba jos išvengti; 7.15.3. nenugalimos jėgos.

7.16. Jeigu žala, išskyrus žalą, atsiradusią dėl Turisto mirties, sveikatos sužalojimo, taip pat tyčinę žalą ar dėl didelio neatsargumo padarytą žalą, Turistui padaroma teikiant sutartyje numatytą paslaugą, tačiau tą paslaugą teikia ne pats Kelionių organizatorius, Kelionių organizatoriaus atsakomybė už tokią žalą ribojama triguba kelionės kaina.

7.17. Turisto teisė gauti žalos atlyginimą ar teisė į kainos sumažinimą nedaro poveikio keleivių teisėms pagal 2004 m. vasario 11 d. Europos Parlamento ir Tarybos reglamentą (EB) Nr. 261/2004, nustatantį bendras kompensavimo ir pagalbos keleiviams taisykles atsisakymo vežti ir skrydžių atšaukimo arba atidėjimo ilgam laikui atveju, panaikinantį Reglamentą (EEB) Nr. 295/91 (OL 2004 L 046, p. 1), 2007 m. spalio 23 d. Europos Parlamento ir Tarybos reglamentą (EB) Nr. 1371/2007 dėl geležinkelių keleivių teisių ir pareigų (OL 2007 L 315, p. 14), 2009 m. balandžio 23 d. Europos Parlamento ir Tarybos reglamentą (EB) Nr. 392/2009 dėl keleivių vežėjų jūra atsakomybės avarijų atveju (OL 2009 L 131, p. 24), 2010 m. lapkričio 24 d. Europos Parlamento ir Tarybos reglamentą (ES) Nr. 1177/2010 dėl jūrų ir vidaus vandenų keliais vykstančių keleivių teisių, kuriuo iš dalies keičiamas Reglamentas (EB) Nr. 2006/2004 (OL 2010 L 334, p. 1), 2011 m. vasario 16 d. Europos Parlamento ir Tarybos reglamentą (ES) Nr. 181/2011 dėl miesto ir tolimojo susisiekimo autobusų transporto keleivių teisių, kuriuo iš dalies keičiamas Reglamentas (EB) Nr. 2006/2004 (OL 2011 L 55, p. 1), ir pagal tarptautines konvencijas.

7.18. Pagal sutarties 7.14 punktą Kelionių organizatoriaus išmokėtas žalos atlyginimas arba pagal sutarties 4 skyriaus nuostatas Kelionių organizatoriaus Turistui suteiktas kainos sumažinimas ir pagal sutarties 7.17 punkte nurodytus Europos Sąjungos teisės aktus ir tarptautines konvencijas išmokėtas žalos atlyginimas arba suteiktas kainos sumažinimas Turistui išskaitomi vienas iš kito, kad būtų išvengta dvigubo žalos atlyginimo.

7.19. Turistui padaryta turtinė ir neturtinė žala atlyginama Lietuvos Respublikos civilinio kodekso nustatyta tvarka.

8. Asmens duomenų apsauga:

8.1. Asmens duomenų valdytojas yra „Coral Travel Lithuania”, buveinė Vilniuje, Konstitucijos pr.26. Duomenų valdytojas yra atsakingas už pateiktų asmens duomenų saugumą ir jų tvarkymą laikantis įstatymų nuostatų. Su asmens duomenų valdytoju galima susisiekti el. paštu [email protected] arba telefonu +37052747474. Kelionių organizatorius informuoja, kad tvarko turisto asmens duomenis sutarčių sudarymo ir vykdymo, paslaugų teikimo ir atsiskaitymo už teikiamas paslaugas, pretenzijų (reikalavimų) nustatymo ir nagrinėjimo 10 metų laikotarpyje, atsižvelgiant į privalomus senaties terminus, tikslais. Asmens duomenų tvarkymo teisinis pagrindas: 2016-04-27 dienos Europos Parlamento ir Tarybos reglamento (ES) Nr. 2016/679 dėl fizinių asmenų apsaugos tvarkant asmens duomenis ir dėl laisvo tokių duomenų judėjimo ir kuriuo panaikinamas Direktyva 95/46/EB (Bendrojo duomenų apsaugos reglamento) 6 straipsnio 1 dalies b) punktas, c) punktas, Lietuvos Respublikos Civilinio kodekso 1.125 straipsnis.

8.2. Sutarties 8.1 punkte nurodytais tikslais kelionių organizatorius tvarko šiuos turisto asmens duomenis: asmens kodą, gyvenamąją vietą (adresą), pavardę, vardą, elektroninio pašto adresą, telefono numerį, asmens tapatybę patvirtinančio dokumento duomenis- išdavimo ir galiojimo datą, vietą, numerį, gimimo datą, lytį, pilietybę, dokumentą išdavusią valstybę, mokėjimų duomenis ir kitus turisto pateiktus duomenis bei kitą su šios sutarties sudarymu ir vykdymu susijusią informaciją.

8.3. Turistas susisiekęs su kelionių organizatoriumi ir kelionių organizatoriui nustačius asmens tapatybę, gali įgyvendinti šias savo duomenų subjekto teises: 8.3.1. gauti informaciją apie duomenų tvarkymą; 8.3.2. susipažinti su kelionių organizatoriaus tvarkomais savo asmens duomenimis; 8.3.3. reikalauti ištaisyti netikslius savo asmens duomenis ir papildyti neišsamius savo asmens duomenis; 8.3.4. reikalauti ištrinti duomenis („teisė būti pamirštam”); 8.3.5. reikalauti apriboti savo asmens duomenų tvarkymą; 8.3.6. teisę į duomenų perkeliamumą; 8.3.7. tuo atveju, kai asmens duomenys yra tvarkomi sutikimo pagrindu - teisę bet kuriuo metu atšaukti savo sutikimą; 8.3.8. reikalauti, kad jo atžvilgiu nebūtų taikomas tik automatizuotu duomenų tvarkymu grindžiamas sprendimas ir toks sprendimas būtų peržiūrėtas.

8.4. Turistas, manydamas, kad jo asmens duomenų teisės buvo pažeistos, turi teisę pateikti skundą Valstybinei duomenų apsaugos inspekcijai, L. Sapiegos g. 17, 10312 Vilnius, tel. 8 5 2127532, el. paštas [email protected], interneto svetainė  www.ada.lt

8.5. Kelionių organizatorius siekdamas užtikrinti tinkamą sutarties vykdymą turi teisę perduoti turisto asmens duomenis kelionių organizatoriaus vardu ir (ar) jo nurodymu veikiantiems tretiesiems asmenims teikiantiems klientų aptarnavimo, programinės įrangos priežiūros, apskaitos ir kitas paslaugas. Kelionių organizatorius patvirtina, kad duomenų perdavimas vykdomas taikant saugumo priemones pagal atitinkamas sutartis su duomenų gavėjais.

8.6. Kelionių organizatorius privalo pateikti turisto asmens duomenis valdžios arba teisėsaugos įstaigoms, policijai arba priežiūros institucijoms, kai tai privaloma pagal galiojančius teisės aktus arba siekiant užtikrinti kelionių organizatoriaus teises arba kelionių organizatoriaus klientų, darbuotojų ir turto saugumą.

8.7. Kelionių organizatorius tvarko turisto asmens duomenis ne ilgiau nei to reikalauja nurodyti duomenų tvarkymo tikslai ar numato taikomi teisės aktai, jeigu juose yra nustatytas ilgesnis duomenų saugojimo terminas.

8.8. Turistas prisiima visą atsakomybę dėl kelionių organizatoriui pateiktų savo ir kitų turistų asmens duomenų teisingumo ir tikslumo. Turistas, teikdamas, redaguodamas ar kitaip tvarkydamas duomenis (įskaitant savo ir (ar) kitų turistų asmens duomenis), užtikrina, kad turi teisę taip tvarkyti duomenis ir prisiima visą atsakomybę už dėl neteisėto tokių duomenų tvarkymo galinčius kilti kelionių organizatoriui ir (ar) tretiesiems asmenims nuostolius.

8.9. Detalesnė informacija apie asmens duomenų tvarkymą ir susijusias teises viešai skelbiama Privatumo politikoje kelionių organizatoriaus internetiniame puslapyje  www.coraltravel.lt

9. Baigiamosios nuostatos:

9.1. Pažymime, kad kelionės trukmė yra skaičiuojama nakvynėmis, tuo tarpu išvykimo diena yra kelionės pradžios, o grįžimo diena - kelionės pabaigos data. Skrendant lėktuvu pirma ir paskutinė kelionės diena numatyta kelionei, o ne realiam poilsiui.

9.2. Kelionės metu atsiradusias pretenzijas dėl sutarties netinkamo vykdymo ar nevykdymo Turistas turi be nepagrįsto delsimo raštu ar patvariojoje laikmenoje pareikšti sutartyje nurodytam kelionės vadovui, Kelionių organizatoriaus vietiniam atstovui, kontaktiniam centrui ar kitai tarnybai, o jei šių nėra, - Kelionių organizatoriui.

9.3. Kai sutartis sudaryta per Agentą, Turistas gali pateikti pranešimus, prašymus ar pretenzijas tiesiogiai Agentui, kuris be nepagrįsto delsimo perduoda pranešimus, prašymus ar pretenzijas Kelionių organizatoriui. Agentui gavus Turisto pranešimus, prašymus ar pretenzijas, laikoma, kad juos gavo Kelionių organizatorius.

9.4. Kelionių organizatorius privalo neatlygintinai išnagrinėti Turisto kreipimąsi ir, kai nesutinka su Turisto reikalavimais, privalo ne vėliau kaip per 14 dienų nuo Turisto kreipimosi gavimo dienos, pateikti Turistui išsamų motyvuotą rašytinį atsakymą, pagrįstą dokumentais. Kelionių organizatoriui gavus pretenziją, turinčią trūkumų (pavyzdžiui, nepasirašytą, paduotą neturinčio teisės atstovauti asmens arba nepateikus tinkamą atstovavimą patvirtinančių dokumentų, nepridėjus pretenzijoje išdėstytų nusiskundimų pagrindžiančių įrodymų ar kt.), Kelionių organizatorius turi teisę kreiptis į Turistą su prašymu ištaisyti trūkumus. Terminas Kelionių organizatoriaus rašytinio atsakymo pateikimui skaičiuojamas nuo Turisto kreipimosi su ištaisytais trūkumais gavimo dienos. Kelionių organizatorius turi teisę pratęsti pretenzijos nagrinėjimo terminą ne ilgesniam kaip 14 dienų laikotarpiui dėl svarbių priežasčių, pateikdamas Turistui pranešimą patvariojoje laikmenoje. Turisto pretenzijų Kelionių organizatoriui dėl žalos atlyginimo už netinkamą sutarties vykdymą ar nevykdymą pateikimo senaties terminas yra dveji metai. Pretenzijos teikiamos: a.) adresu “Coral travel Lithuania”, Konstitucijos pr.26, Vilnius b.) Užpildant pretenzijos formą adresu www.coraltravel.lt/client/register, arba c) pardavimo vietoje, kurioje buvo sudaryta sutartis. Pretenzijos, siunčiamos kitais nei pirmiau nurodytais adresais, nėra nagrinėjami.

9.5. Jei turisto netenkina kelionių organizatoriaus atsakymas, jis turi teisę dėl to paties ginčo dalyko per vienus metus kreiptis į vartojimo ginčus nagrinėjančią instituciją. Ginčai dėl sutarties netinkamo vykdymo ar nevykdymo ne teisme nagrinėjami Lietuvos Respublikos vartotojų teisių apsaugos įstatymo nustatyta tvarka Valstybinėje vartotojų teisių apsaugos tarnyboje, adresu Vilniaus g. 25, LT-01402 Vilnius, el. p. [email protected], faks. (8 5) 279 1466, interneto svetainė www.vvtat.lt. Elektroniniu būdu prašymą galima pateikti per EGS platformą  http://ec.europa.eu/odr/.

9.6. Turisto kreipimasis į vartojimo ginčus nagrinėjančią instituciją neatima iš Turisto teisės kreiptis į bendrosios kompetencijos teismą Lietuvos Respublikos civilinio proceso kodekso nustatyta tvarka su prašymu nagrinėti ginčą iš esmės.

9.7. Sutartis sudaroma dviem egzemplioriais, turinčiais vienodą juridinę galią, po vieną kiekvienai šaliai.

9.8. Jeigu sutartis sudaroma nuotoliniu būdu, el. paštu gauta Turisto paraiškos forma, kurią pasirašo Kelionių organizatorius arba Agentas ir Turistas, arba visos arba dalies kainos [pradinio įnašo] sumokėjimas už kelionę ir visos sumos sumokėjimas už draudimą, yra laikomas sutarties sudarymu. Jei sutartis sudaroma nuotoliniu būdu, Kelionių organizatorius be nepagrįsto delsimo po sutarties sudarymo patvariojoje laikmenoje Turistui pateikia sutarties kopiją arba sutarties patvirtinimą. Jeigu sutartis sudaroma nuotoliniu būdu, laikoma, kad sutartis sudaryta tokiomis sąlygomis, kokios buvo skelbiamos oficialioje Kelionių organizatoriaus internetiniame puslapyje www.coraltravel.lt kelionės įsigijimo metu.

9.9. Ne prekybai skirtose patalpose sudarytos sutarties kopija ar sutarties sudarymo patvirtinimas Turistui pateikiami popierine forma arba, jei Turistas sutinka, kitoje patvariojoje laikmenoje. Turistas, sudarydamas šią sutartį patvirtina, kad:

Gavo nuorodą į elektroninį dokumentą (kelionę aprašančią medžiagą) ir su juo susipažino kelionių organizatoriaus interneto svetainėje www.coraltravel.lt. Turistui buvo tinkamai suteikta visa Sutarties 1.1.3-1.1.6 skelbiama informacija

_________________________ Turisto vardas, pavardė, parašas susipažino su sutarties sąlygomis, jos priedais ir Privatumo politika, skelbiama  www.coraltravel.lt.

Dokumentų salygos yra jam suprantamos, o Kelionių organizatorius išaiškino nesuprastų sąlygų prasmę ir reikšmę bei atsižvelgė į Turisto pastabas dėl sutarties; _________________________ Turisto vardas, pavardė, parašas

Turisto pateiktus asmens duomenis kelionių organizatorius tvarkys tiesioginės rinkodaros tikslais tik gavęs Turisto sutikimą.

Turistas turi teisę nesutikti, kad jo duomenys būtų tvarkomi tiesioginės rinkodaros tikslais, pateikdamas prašymą el. paštu  [email protected].

Turistas bet kadą turi teisę atsiimti sutikimą tvarkyti jo asmens duomenis tiesioginės rinkodaros tikslais. Sutinku, kad mano pateikti asmens duomenys (vardas, pavardė, el. pašto adresas, telefono numeris) būtų naudojami tiesioginės rinkodaros tikslais. _________________________ Turisto vardas, pavardė, parašas ŠALIŲ PARAŠAI IR DUOMENYS: __________________________ __________________________ Agento vardas, pavardė, parašas Turisto vardas, pavardė, parašas

Sutinku užsiprenumeruoti naujienlaiškį ir sutinku, kad mano asmens duomenys bus tvarkomi pagal įmonės privatumo politiką

• Nuostabus 9 ir geriau
• Puikus 8 ir geriau
• Geras 7 ir geriau

Šioje svetainėje naudojami slapukai

Naudojame slapukus, kad galėtume suasmeninti turinį bei skelbimus, teikti visuomeninės medijos funkcijas ir analizuoti srautą. Be to, svetainės naudojimo informaciją bendriname su visuomeninės medijos, reklamavimo ir analizės partneriais, kurie gali ją pridėti prie kitos jūsų pateiktos arba naudojant paslaugas surinktos informacijos. Jei norite sužinoti daugiau, spauskite čia .

• Strona główna
• Wycieczki do hotelu Lago Hotel
• , Titreyengol

Hotel położony na terenie 90 000 m2 Na terenie hotelu: restauracje (7), bary (6), basen odkryty, pralnia (płatna), room service (płatny), sejf (płatny)

• Usługi i posiłki

Hotel położony jest ok. 65 km od lotniska w Antalyi, ok. 9 km do Side

• Wi-Fi w miejscach ogólnodostępnych bezpłatne

ok. 350 m od hotelu, piaszczysta

Lago Hotel Reserve now

Located in Side, a few steps from Titreyengol Beach, Azura Deluxe Resort & Aqua Sorgun provides accommodations with a restaurant, free private parking, a seasonal outdoor swimming pool and a fitness center. Among the various facilities of this property are a bar, a shared lounge and a garden. The property has a 24-hour front desk, room service and currency exchange for guests. All guest rooms at the resort come with air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, slippers and a hairdryer. Rooms come with an electric tea pot, while certain rooms here will provide you with a patio and others also provide guests with lake views. At Azura Deluxe Resort & Aqua Sorgun every room has bed linen and towels. Guests at the accommodation can enjoy a buffet breakfast. Azura Deluxe Resort & Aqua Sorgun offers 5-star accommodations with a hammam and playground. You can play ping pong and darts at the resort, and the area is popular for cycling. Sorgun Beach is a 14-minute walk from Azura Deluxe Resort & Aqua Sorgun, while Side Antique City is 3.8 miles away. The nearest airport is Antalya, 38 miles from the accommodation, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

• Outdoor swimming pool
• Airport shuttle
• Family rooms
• Fitness center
• Private beach area
• Wonderful Breakfast

Property Highlights

Top Location: Highly rated by recent guests (8.4)

Breakfast Info

Italian, Full English/Irish, Vegetarian, Vegan, Halal, American

Free Private Parking Available On Site

Activities:

• Tennis court

Saved to 11040 lists

Availability

Select dates to see this property's availability and prices

Categories:

See what guests loved the most:.

Restaurants 1 Restaurant On Site

• Open for Breakfast • Lunch • Dinner

Resort Facilities at Lago Hotel

• Toilet paper
• Private Bathroom
• Free toiletries
• Outdoor furniture
• Clothes rack
• Bicycle rental Additional charge
• Bingo Additional charge
• Live sports events (broadcast)
• Live music/Performance
• Bike tours Additional charge
• Stand-up comedy
• Tennis equipment Additional charge
• Evening entertainment
• Kids' club
• Water sports facilities on site Additional charge
• Nightclub/DJ
• Entertainment staff
• Snorkeling Additional charge
• Diving Additional charge
• Bowling Additional charge
• Canoeing Additional charge
• Windsurfing Additional charge
• Pool table Additional charge
• Tennis court Additional charge
• Wine/Champagne
• Kid-friendly buffet
• Kids' meals
• Valet parking
• Accessible parking
• ATM on site
• Baggage storage
• Currency exchange
• Express check-in/out
• 24-hour front desk
• Baby safety gates
• Outdoor play equipment for kids
• Indoor play area
• Babysitting/Child services
• Daily housekeeping
• Ironing service Additional charge
• Dry cleaning Additional charge
• Laundry Additional charge
• Fax/Photocopying Additional charge
• Meeting/Banquet facilities Additional charge
• Fire extinguishers
• CCTV outside property
• CCTV in common areas
• Smoke alarms
• Key card access
• 24-hour security
• Convenience store on site
• Shared lounge/TV area
• Designated smoking area
• Air conditioning
• Smoke-free property
• Private entrance
• Soundproof rooms
• Hair/Beauty salon
• Facilities for disabled guests
• Airport shuttle Additional charge
• Non-smoking rooms
• Room service
• Opening times
• All ages welcome
• Pool/Beach towels
• Beach chairs/Loungers
• Beach umbrellas
• Kids' pool
• Locker rooms
• Fitness classes
• Yoga classes
• Spa/Wellness packages
• Spa lounge/Relaxation area
• Spa facilities
• Body treatments
• Hairstyling
• Hair coloring
• Hair treatments
• Makeup services
• Waxing services
• Facial treatments
• Beauty services
• Public Bath
• Turkish/Steam Bath
• Hot tub/Jacuzzi
• Massage Additional charge
• Spa Additional charge

Property practice

See availability house rules.

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Until 12:00 PM

Cancellation/ prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in

Pets are not allowed.

Accepted payment methods

Cash is not accepted Lago Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print Must-know information for guests at this property

The hotel offers all-inclusive service including breakfast, lunch and dinner at the main restaurant. The à la carte restaurant serves meals at a surcharge. Selected beverages (alcoholic and nonalcoholic) are free from 10:00 until 00:00.

Snack Bar will be open from 15 May until 15 October. Snack Bar can be closed when the weather conditions are bad.

Aqua-park will be open from 15 May until 31 October. Aqua-park can be closed when the weather conditions are bad.

Please note that the name of the guest needs to correspond with the name on the credit card used when booking.

All guests who booked a room with airport shuttle are required to inform their flight details prior to 48 hours to arrival. Otherwise airport shuttle cannot be arranged.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Lago Hotel

What is there to do at lago hotel.

• Windsurfing
• Tennis equipment
• Bicycle rental
• Water sports facilities on site
• Swimming pool

Does Lago Hotel have a hot tub for its guests?

Yes, there's a hot tub. You can find out more about this and the other facilities at Lago Hotel on this page.

How much does it cost to stay at Lago Hotel?

The prices at Lago Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

Is Lago Hotel popular with families?

Yes, Lago Hotel is popular with guests booking family stays.

Does Lago Hotel have a restaurant on site?

• Sultan Restaurant

What type of room can I book at Lago Hotel?

What kind of breakfast is served at lago hotel.

Guests staying at Lago Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 9.2).

• Full English/Irish

Does Lago Hotel have a pool?

Yes, this hotel has a pool. See details about the pool and other facilities on this page.

How far is Lago Hotel from the center of Side?

Lago Hotel is 3.7 miles from the center of Side. All distances are measured in straight lines. Actual travel distances may vary.

What are the check-in and check-out times at Lago Hotel?

Check-in at Lago Hotel is from 2:00 PM, and check-out is until 12:00 PM.

The Best of Side

• Green Canyon
• Manavgat Waterfall
• Side Harbor
• Side Amphitheatre
• Temples of Apollo and Athena
• Side Antique City
• Side Museum

Popular Areas

• Titreyengol

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Anex Tour Poland is a part of ANEX TOURISM GROUP (ATG). For over 28 years, our group has held a prominent position as a premier tour operator worldwide, demonstrating a consistently expanding enterprise. Our presence in Poland dates back to 2015 when we operated under the name of Orex Travel. Right from the beginning, we carefully selected and overlooked our hotel base. We listen to the needs of our Customers, and our professional, travel-loving team ensures the highest quality of services. In May 2023, we successfully rebranded from Orex Travel to Anex Tour.

Our offer includes popular destinations among tourists, with Turkey, Egypt, Spain, Bulgaria, Tunisia and Greece at the forefront. We also specialize in exotic destinations such as the United Arab Emirates, Thailand, Sri Lanka, and the Maldives.

Furthermore, Anex Tour operates its airline, Mavi Gök Airlines. Departing from Poland, we operate flights from major airports: Warsaw, Katowice, Wrocław, Poznań, Gdańsk, Radom and Rzeszów. As the pioneering tour operator in history, we provide our customers with flights in the enhanced Comfort and Business classes aboard Boeing 777 aircraft.

• Urlaub buchen
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• Vereinigte Arabische Emirate
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Urlaub in der Türkei

Günstige reisen mit anex tour buchen.

• Pauschalreise
• Griechische Inseln
• Spanisches Festland
• Griechenland Festland
• Alle Abflughäfen

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Beliebte Reiseziele für Ihren Pauschalurlaub in der Türkei

Riesige auswahl an urlaubsangeboten für sonnenhungrige, mit anex tour in die türkei fliegen, willkommen im land des schmeckens, fühlens und sehens, aktuelle urlaubsangebote für die türkei.

Beliebte Ausflugsziele im Türkei Urlaub

Türkische riviera, türkische ägäis, für die türkei reise zu zweit, wetter und klima, die beste reisezeit für einen türkei urlaub.

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Reviews we perform checks on reviews. tripadvisor’s approach to reviews before posting, each tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. if the system detects something that potentially contradicts our community guidelines , the review is not published. when the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. our team checks each review posted on the site disputed by our community as not meeting our community guidelines . learn more about our review moderation..

• Excellent 1,908
• Very Good 504
• Average 300
• Terrible 357
• All languages ( 3,309 )
• Turkish ( 1,410 )
• English ( 1,041 )
• Russian ( 536 )

" Disco is loud and runs until 1AM. The kids cannot sleep. "

" Evry time u can find a place on the pool not like in the other resorts who u need to wake up at 6 am to find a place "

" If you like designed big family hotels with good food, but you do not care about the quality, cleanness of the hotel and noise in your room. "

" Stay away do not even think about staying here. Filter out the fake reviews. "

" Dont take a room on 5 floor- LOFT room is too small Be ready that there is still a lot of things dontcompleted service low "

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

LAGO HOTEL - Updated 2024 Reviews (Turkey/Sorgun)

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Reviews 1.7.

1,009 total

Most relevant

Professional

Very Correct and Professionalcompany. I had a booking of hotel then I cancelled. They refund me back the full amount wit the reasonable time. I will use Anex service next time. Thank you very much Anex !

Date of experience : February 26, 2024

Anex Tour refund problems

**Edit: After urgency they refunded whole cost. Stars changed from 1 to 3. Anex tour is one big scam travel agency. We booked a tour, canceled it on the same day and still haven't received the money. It's been almost a year. Support replied that they were forwarding it to a certain department, but no response since then. We have been ripped off and Invia should be ashamed of themselves for delivering tours through such a dubious company.

Date of experience : September 07, 2023

we had a trip booked through an annex employee who gave us wrong information. after reviewing our complaint, they wrote to us from the annex that we should solve the problems with the agency through which we went on the trip, that they do not take responsibility. We were deceived by their person who gave us wrong information, because of which we had to pay extra for the trip! How can they say that they are not responsible. the change did not occur in the implementation of the trip, but in the information he gave us.

Date of experience : September 01, 2023

Egoistic Drivers and Travel Agents who dont speak english

We stayed in Thailand, Moracea Hotel, when the Anex Tour Bus arrived they completely blocked all incoming traffic to the hotel and didnt care about shiet. We waited for our taxi and seen it but it couldnt get in. Travel agent stormed past us, they took all the their time unloading luggage mind you, the bus driver could have driven into the hotel parking spot. When we talked to him he ignored us.

Date of experience : July 04, 2023

Zero customer Support - Be aware

It is simple, if you need to call or any support from them you will understand this ULTRA low score! They do not focus on customer support, like answering emails or waiting 30+ min to get your call answered (observation - there is not urgent support). In another words, if you got all 100% ok, that is good you will not need them, however, if you have a simple inquiry you are ALONE! They should spent less money on advertising and more on customer support. This company never again!!!

Date of experience : April 23, 2023

I do not recommend Anex tour

My husband and I booked our holidays in Turkey with Anex tour. They offered us during the first day small daily trips. The main problems were: 1) the prices were overrated compared with other local agencies. However we hadn't that information when we agreed for the trip, and they wanted the payment fast, in the same day. 2) after 2 days I canceled that trip because I wasn't feeling well because of the pregnancy. I asked for a refund but they gave nothing. Firstly their argument to deny the payment was late notification, and secondly they ask for document to prove my sickness. I think that this agency wants just to steal money from the tourist.

Date of experience : July 20, 2023

I DO NOT RECOMMEND Anex Tour

I DO NOT RECOMMEND Anex Tour. In April 2023 we had a trip from Prague to Turkey through them and we got a delegate named Caglar K. He robbed us of our money, then ignored calls and messages. We tried to resolve the situation directly through the agency, where repeatedly no one answered the phone and no one responded to emails either. We contacted Invia to help us ( they brokered a tour with Anex) and unfortunately nothing has been resolved yet. Anex Tour and their delegate Caglar K. robbed us of 150€ for a trip that, through his fault, did not take place and there was no refund. It ruined the last 3 days of our trip and we still came home poorer.

Date of experience : July 12, 2023

Guys stay away from this Turkish tour guide. They will never assist you if you need help. They left me stranded on Dominican island without any assistance or even offer a return ticket back because I got Covid. I had to pay a one way return ticket for over 1000 usd. They will take your money and leave you like garbage in a bin.

Date of experience : January 08, 2022

We are writing to express our dissatisfaction with the tour we booked with you on 24.04.2023. We bought two vouchers from you for 100€ each, but later we discovered that the same tour was offered for others travelers for 85€. Furthermore, we were not informed about the details of the tour itinerary. We expected a pleasant and relaxing day trip, but instead we had to wake up at 3:55 am and spend more than 16 hours on the road. We had to stop at a store, a wine tasting, and two restaurants that were not part of our original plan. We had a Russian-speaking guide. She was nice! We were very disappointed and exhausted by this experience. We did not get what we paid for and what we expected from your agency. We request a full refund of our vouchers or a compensation of 15€ per person for the difference in price and the inconvenience caused. We hope you will take our complaint seriously and respond to us as soon as possible.

Date of experience : April 26, 2023

Customer service is a big zero

Customer service is a big zero! I called the customer service in Düsseldorf. First, they kept me waiting forever till someone answered the call. Then, the woman (with very poor German) had absolutely no idea how to handle my request. She put me several times on hold, finally said, she would call me back as she need to speak to her colleague. When she called me back, she had a solution, all was good and settled. 10 minutes later, she called me back again and informed that what she said was not possible any more, our request would cost now more than 300 euros extra. Ridiculous!

Date of experience : May 30, 2023

Never ever book again with Anex tours

Customer service is unreachable Average waiting time 1 hour When you eventually have someone on the phone they give you a wrong answer or say they can't help. After a few calls I ended up with someone that did help me ( total call time 3,5 hours from Holland to Germany). Send numerous emails: NO reply Send Facebook message: NO reply Their representative in Hurgada knows absolutely nothing . Waist of energy and time to talk to this man. Sorry I never book with this company again They book the trip , send the papers and that's it. Don't expect any service at all

Date of experience : May 07, 2022

I wouldn't recommend this company…

I wouldn't recommend this company because the adventure started from our arrival at the hotel. Our flight was delayed, therefore the guide left us with the Turkish driver who did not know any languages either Russian or English. We had a group of 18 people from different hotels, so the driver asked the GPS how to get to the hotels and it took 3 hours of going in rounds. We were extremely exhausted when he left us at the wrong hotel and went away. We had to take the taxi and paid quite a lot of money because it was 30 minutes to our hotel by taxi. The guide from Anex Tour said that they would not give us the refund even though we gave him the receipt from the taxi driver.

Date of experience : September 03, 2022

Wthell?!?! I wanted to book a trip with my friend to Turkey and I “paid” for it on Check24! Then I couldn’t find my booking nor the reservation number so I thought okay it didn’t went through so I didn’t care about it anymore but after 7 months they send me Mahnung for over 500€ that I have to pay but I’m like.. for fuckn what?!?! I didn’t go anywhere cause their system is fcked up!!!! Not normal!!!!!

Date of experience : October 24, 2023

Anex Tour can be even better

We, 2 persons, chose Anex Tour for Egypt (Sharm El Sheikh) travel on January 23-31, 2022. The overall travel experience is pretty much positive - Anex Tour agents are taking care and all the formalities during entire trip. After our arrival Anex Tour employee advertised several possible tours organized by agency. We have decided to align with Anex Tour employee dates, conditions and order one of the offers that we were interested in. Then suddenly we found out that our travel date is deferent that was agreed with Anex Tour. As we found out from Anex Tour employee it happened due to lack of the free place for needed date. We were surprised as we have informed employee regarding specific week day and time that fit our schedule and it was almost one week before the trip. It happened that nobody from Anex Tour side was asking for our approval for changing trip date. Unfortunately agency was not able to do a refund or add us to the list of tourists who travel on agreed at the beginning date. Long story short - keep an eye on Anex Tour in order to get what you are expecting and agreed with them. It will help to avoid miss understanding and do your trip even better.

Date of experience : February 03, 2022

ITS LITTERALY A SCAM!!!

I BOOKED VACATION IN TURKEY AND THEY JUST MAKED IT 2 DAYS SHORTER AND I DIDNT GET ANY MONEY BACK!!! NOW IM GOING ONLY FOR 3 DAYS AND NOT FOR 5 DAYS FOR THE SAME MONEY!!!

Date of experience : April 14, 2022

Awful ...just awful

Awful ...just awful. They asked us to be ready at 5 a.m. in the lobby, 5:15 the guy called to say the excursion was cancelled after all. NEVER TAKE SERVICES FROM THIS COMPANY. NEVER

Date of experience : July 05, 2022

Excursion disaster with Anex tour Sharm el Sheikh

I am writing this review while in being here Sharm el Sheikh to warn other tourists against buying excursions from Anex tour. We bought an excursion from Anex tour for 340 dollars per person, the programme included: flight to Luxor, visiting the Valley of the Kings, the Valley of the Queens, the temple of Hatshepsut, Karnak and Luxor temples, lunch, Russian-speaking Egyptologist!!!!. All this was promised to us by a guide from Anex tour company called Mizu. We have warned Mizu that we are aware of overestimated cost of excursion (within guides who just walk around the hotel this tour costs 215-225 dollars per person), but we expect qualitative service on history of Ancient Egypt. On arrival at Luxor early in the morning we were met by our guide Dua, who began her story about the city itself. Her language skills left a lot to be desired, but that was not the main problem. The problem was that she rarely threw uninformative phrases about the cost of education in kindergarten, school, Luxor University, about the harvest of wheat, mangoes, papyrus and nothing of the great history of Ancient Egypt. It even got to the absurd: when we asked about the statue of an armed man in front of the Luxor hospital, she said: "Just some man!". At the first point of the tour, she recited a memorised text for 15 minutes, sent us to take pictures and sat in the shade. She did the same at the second point. So instead of allotted 1,5 - 2 hours on each point of the excursion, we finished in 30 min. For lunch we arrived at 11 am!!! as we quickly galloped through the Valley of the Kings, the Valley of the Queens, Hatshepsut's tomb and even to the souvenir shop at her insistence. Then after lunch (it was closer to 12:00) she started persuading us to deviate from the planned itinerary, to buy a trip to the island of monkeys and a boat trip from her, because it is hot for her to lead the excursion now. We refused the monkey island, she reluctantly took us to Karnak and Luxor temples, again 15 minutes of quick memorised text, again sending us off to take photos on our own. Thus, we arrived at Luxor airport at 16:30 when other tourists who had taken similar excursions were arriving by 19:00. Our guide Dua proved herself to be unprofessional, lazy, greedy and most importantly, leaving an extremely negative impression of the country. In addition, being in the same Karnak or Luxor museum, seeing how the guides of other groups work, strengthened the impression of complete deception on her part. Conclusions include: 1. Do not take excursions from Anex tour as the price is inflated by at least 40% (this is after persistent haggling); 2. The ratio of price to quality of the tour does not correspond at all, as they take just locals who know Russian and are so lazy that they can't even read Wikipedia on the eve of the tour; 3. not to come to Egypt anymore, as the overall service is only getting worse, and rogue guides leave an extremely negative impression. If this review will be read by Egyptian tourism representatives, please licence the activities of the guides. These unprofessionals are a disgrace to your history and your heritage and are creating a reputation of constant trickery and deceit amongst numerous peoples! We as tourists go back home and recount all our failures in Egypt.

Date of experience : July 11, 2023

FRAUDULENT COMPANY.

Anex tours is a terrible agency to use. Me and my family booked a tour to Istanbul as an English family. The company representative (knowing our nationality by our passports and the way we spoke) booked us for a RUSSIAN tour. Since then the company has failed to apologise for the uncomfort we felt during our stay. DO NOT BOOK ANYTHING THROUGH THIS FRAUDULENT COMPANY.

Date of experience : August 14, 2020

I do recommend

I do recommend. I went to Turkey with my family for one week and everything was organised perfect. I travelled with two small kids and I did not have to think about nothing thanks to Anex. An the end we lost our covid test paper and represant of Anex was in 10 min at the airport and gave us a supportance so we were able to come back to Germany. Thank you very much. I would choose Anex Tour next time for sure.

Date of experience : April 12, 2021

It's a 0 star for ANEX Tour:(

It's a 0 star for ANEX Tour:( This summer my family and I spent 10 days in Turkey. The hotel was 4 star's, but really not worthy of 1. Anex tour we're no help in trying to relocate us, and were not interested in giving any sort of compensation. NO customer service whatsoever:( I'll never travel with ANEX Tour again. :(((((((((

Date of experience : September 02, 2019

THE 10 BEST Moscow City Tours

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Book Moscow City Center

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• Things to do

8.8 Excellent

149 reviews

8.7 Excellent

Location rating score

Moscow City Center

Conveniently situated in the Presnensky part of Moscow, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

Hygiene Plus

Located in heart of Moscow

• Front desk [24-hour]

670 meters to public transportation

Inside city center

• Pets allowed

Free Wi-Fi in all rooms!

• Fitness center
• Check-in/out [express]
• Luggage storage

Top things to do in Moscow

Popular things to do

Russia Total eSIM

Frequently asked questions

Does Moscow City Center have bars on the premises?

Enjoy your holiday vacation the best way yet with Moscow City Center's bar and poolside bar available right in front of your doorstep for whenever you need a drink or two.

What measures does Moscow City Center take in terms of hygiene, safety, and cleanliness?

Moscow City Center fulfill our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes well prepared with staff trained in safety protocol, free face masks, and body thermometer for additional safety precautions and hygiene protocols.

What is the typical travel time to the closest airport from Moscow City Center?

The average travel time to get from Moscow City Center to the airport is 60 minutes, but please bear in mind that the travel time may differ based on traffic, weather conditions, and time of day.

What public parks are within range of Moscow City Center?

While lodging at Moscow City Center, enjoy your morning or evening stroll at nearby park which include Aquarium Garden, Park Zaryadye, and Presnenskiy Park.

How many floors does Moscow City Center have?

Moscow City Center has a total of 7 floors.

What is the typical rating that verified Families with young children have given to Moscow City Center?

Verified families with young children that have stayed at this property have given Moscow City Center an average rating of 8.1. You can look up more in depth customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with older children have given to Moscow City Center?

Verified families with older children that have stayed at this property have given Moscow City Center an average rating of 9.2. You can search for more specific customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to Moscow City Center?

The nearest train, metro, or bus station is Vladykino MCC Station, 10079.85 m away from Moscow City Center.

What time is check-in and check-out at Moscow City Center?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the designated periods may be charged an additional fee.

What is the closest airport to Moscow City Center?

The closest airport to Moscow City Center is Grabtsevo Airport, 156.0 km away.

Is breakfast offered at Moscow City Center?

Wake up to an amazing continental and buffet breakfast at Moscow City Center. Visitors can enjoy breakfast offered with an additional charge of 1450 RUB for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the property.

More about Moscow City Center

Discover the Heart of Moscow at Moscow City Center Welcome to Moscow City Center , a 4-star hotel located in the vibrant heart of Moscow, Russia. With its prime location just 1 kilometer away from the city center, this hotel offers the perfect base for exploring all that Moscow has to offer. Check-in at Moscow City Center begins at 2:00 PM, allowing you to settle in and start your Moscow adventure at your own pace. The friendly and attentive staff will be there to welcome you and ensure a smooth check-in process. When it's time to check out, you can enjoy a leisurely morning as check-out is until 12:00 PM. Convenience is key, and Moscow City Center is just a 60-minute drive away from the airport. Whether you're arriving or departing, the hotel's proximity to the airport makes traveling a breeze. As you make your way to the hotel, you'll be captivated by the sights and sounds of Moscow, immersing yourself in the rich history and vibrant culture of this iconic city. Unwind and Indulge in Moscow City Center 's Premier Entertainment Facilities Welcome to Moscow City Center , where entertainment and relaxation merge seamlessly to create an unforgettable experience. Our hotel offers a wide range of entertainment facilities to cater to every guest's needs. Whether you're seeking retail therapy, a vibrant nightlife, or a tranquil escape, we have it all. Start your day by exploring the various shops located within the hotel. From luxury boutiques to quirky souvenir shops, you'll find something to suit your taste. After a day of shopping, head to our bar to unwind with a refreshing cocktail or indulge in a fine selection of wines. The lively atmosphere and attentive service will ensure a memorable evening. Looking for some pampering? Our salon and spa are the perfect retreats to rejuvenate your mind, body, and soul. Treat yourself to a soothing massage or indulge in a range of beauty treatments. For those who prefer outdoor relaxation, our serene garden offers a peaceful oasis amidst the bustling city. If you're in the mood for socializing, our shared lounge/TV area is the ideal spot to meet fellow travelers and unwind. Catch up on your favorite shows or engage in lively conversations while enjoying the comfortable ambiance. At Moscow City Center , we understand the importance of providing a comprehensive entertainment experience. Join us and discover a world of indulgence and excitement right at your doorstep. Stay Active and Energized at Moscow City Center 's Sports Facilities At Moscow City Center , we understand the importance of staying active and maintaining a healthy lifestyle, even while traveling. That's why we offer an array of top-notch sports facilities to cater to all your fitness needs. Our state-of-the-art fitness center is equipped with modern exercise machines and equipment, providing you with the perfect space to break a sweat and work on your fitness goals. Whether you prefer cardio workouts, strength training, or group classes, our fitness center has it all. Our experienced trainers are also available to provide guidance and assistance if needed. After an invigorating workout, head over to our poolside bar, where you can cool down and relax with a refreshing drink. Enjoy the serene atmosphere as you sip on your favorite beverage and soak up the sun by the poolside. It's the perfect place to unwind and rejuvenate after a long day of exploring the city. What sets us apart is our 24-hour fitness center, allowing you to exercise at any time that suits your schedule. Whether you're an early bird who likes to start the day with a workout or a night owl who prefers to exercise late at night, our fitness center is always open and ready to accommodate your needs. Stay active, energized, and make the most of your stay at Moscow City Center with our exceptional sports facilities. Your fitness goals are just a step away! Convenience Facilities at Moscow City Center Moscow City Center offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With 24-hour room service, you can enjoy delicious meals and snacks in the comfort of your own room at any time of the day or night. The hotel also provides laundry service, making it easy to keep your clothes fresh and clean throughout your stay. Additionally, the safety deposit boxes offer a secure place to store your valuables, giving you peace of mind during your travels. The dedicated concierge team at Moscow City Center is always ready to assist you with any queries or requests you may have. Whether you need assistance with booking tickets or arranging transportation, the concierge is there to ensure your needs are met. Stay connected with the complimentary Wi-Fi available in all rooms and public areas, allowing you to easily keep in touch with loved ones or catch up on work. For added convenience, the hotel also offers express check-in/check-out services, making the process quick and efficient. Luggage storage is available, so you can explore the city without worrying about your bags. If you need to grab any essentials, the convenience store on-site has you covered. Finally, the daily housekeeping service ensures that your room is always clean and tidy, making your stay at Moscow City Center a truly enjoyable experience. Convenient Transport Facilities at Moscow City Center At Moscow City Center , guests can enjoy a range of convenient transport facilities to explore the vibrant city. Whether you prefer to explore on your own or with a guided tour, the hotel offers a ticket service to help you plan your itinerary. For those who prefer to drive, the hotel provides a car park onsite, making it easy to park your vehicle securely. Please note that car park charges may apply. If you prefer not to drive, the hotel also offers a car hire service, allowing you to conveniently explore the city at your own pace. Alternatively, you can make use of the taxi service available at the hotel, ensuring hassle-free transportation to your desired destinations. With these transport options, guests can easily navigate the city and discover all that Moscow has to offer. Modern and Comfortable Room Facilities at Moscow City Center Moscow City Center offers an array of modern and comfortable room facilities to ensure a pleasant stay for its guests. Each room is thoughtfully designed to provide a cozy and inviting atmosphere. The spacious and well-appointed rooms feature plush beds with luxurious linens, guaranteeing a restful night's sleep. For the convenience of guests, each room is equipped with a flat-screen TV, perfect for unwinding after a long day of exploring the city. Stay connected with complimentary high-speed Wi-Fi available throughout the hotel. The rooms also come with a mini-fridge, ideal for storing snacks and beverages. The en-suite bathrooms are fitted with modern fixtures and provide a refreshing shower experience. Guests can also indulge in the complimentary toiletries provided, ensuring a pampering stay. Additionally, each room is air-conditioned, allowing guests to adjust the temperature to their liking. With its modern and comfortable room facilities, Moscow City Center offers a delightful retreat in the heart of Moscow. Whether you are visiting for business or leisure, these well-appointed rooms provide the perfect sanctuary to relax and recharge. Indulge in Culinary Delights at Moscow City Center 's Dining Facilities Moscow City Center offers a plethora of dining options to satisfy every palate. Whether you're craving a quick snack or a gourmet meal, this hotel has got you covered. Start your day off right with a delicious breakfast buffet, featuring a wide selection of continental delights. From freshly baked pastries to hearty omelets, there's something to please everyone. For those who prefer to dine in the comfort of their own room, 24-hour room service is available, ensuring that you can enjoy a delectable meal at any time of the day or night. If you're in need of a caffeine fix, head to the coffee shop, where expert baristas will craft the perfect cup of coffee to kickstart your day. When it comes to dinner, the hotel's restaurant is the place to be. Indulge in a culinary journey as you savor a variety of mouthwatering dishes prepared by talented chefs. From international favorites to local Russian specialties, the menu offers a diverse range of options to suit every taste. With impeccable service and a cozy ambiance, dining at Moscow City Center is truly a treat for the senses. Discover the Vibrant Presnensky District in Moscow Nestled in the heart of Moscow, the Presnensky district is a bustling neighborhood that offers a perfect blend of history, culture, and modernity. With its central location and proximity to major attractions, it is an ideal base for exploring the vibrant city. Presnensky is home to some of Moscow's most iconic landmarks, including the famous Moscow City skyscrapers. These towering structures dominate the city's skyline and offer breathtaking views of the capital. Take a stroll along the Moskva River embankment and marvel at the architectural marvels that line the riverfront. In addition to its architectural splendor, Presnensky boasts a vibrant cultural scene. The district is dotted with art galleries, theaters, and museums, showcasing the city's rich heritage. Visit the prestigious Moscow Museum of Modern Art and immerse yourself in contemporary Russian art or catch a performance at the renowned Stanislavsky and Nemirovich-Danchenko Moscow Academic Music Theatre. Presnensky is also a shopper's paradise. Explore the upscale shopping malls and boutiques along Tverskaya Street, where you can find both international brands and local designers. After a day of exploring, unwind at one of the district's many trendy cafes, bars, or restaurants, offering a diverse range of cuisines to satisfy every palate. With its vibrant atmosphere, cultural attractions, and convenient location, Presnensky is the perfect choice for travelers looking to experience the best of Moscow. Whether you're interested in history, art, shopping, or simply soaking up the lively ambiance, this district has it all. Traveling to Moscow City Center from the Nearest Airports Moscow City Center , located in the Presnensky district of Moscow, Russia, is a vibrant and bustling hub that offers a glimpse into the heart of this historic city. Traveling to Moscow City Center from the nearest airports is a seamless and convenient experience, thanks to the well-connected transportation network. The primary airport serving Moscow is Sheremetyevo International Airport (SVO), located approximately 28 kilometers northwest of Moscow City Center . From the airport, travelers have several options to reach the city center. The fastest and most convenient option is to take the Aeroexpress train, which operates regular services between the airport and Belorussky Railway Station in Moscow City Center . The journey takes around 35 minutes, offering a comfortable and efficient way to reach your destination. Another major airport near Moscow City Center is Domodedovo International Airport (DME), situated approximately 45 kilometers southeast of the city center. Like Sheremetyevo, Domodedovo is well-connected to Moscow City Center through the Aeroexpress train service. The journey from Domodedovo to Paveletsky Railway Station in the city center takes around 45 minutes, providing travelers with a hassle-free and time-saving option. Lastly, Vnukovo International Airport (VKO), located approximately 30 kilometers southwest of Moscow City Center , is another gateway to the city. From Vnukovo, travelers can also take the Aeroexpress train, which connects the airport to Kievsky Railway Station in the city center. The journey takes approximately 40 minutes, offering a comfortable and reliable mode of transportation. Once you arrive at Moscow City Center , you'll find yourself surrounded by iconic landmarks, vibrant shopping districts, and a thriving food scene. The area is home to attractions such as the Red Square, the Kremlin, and the Bolshoi Theatre, making it the perfect base for exploring the rich history and culture of Moscow. With its excellent transportation links and proximity to the city's top attractions, Moscow City Center is the ideal choice for travelers looking to immerse themselves in the vibrant energy of the Russian capital. Explore the Vibrant Surroundings of Moscow City Center Located in the heart of Moscow, the Moscow City Center is surrounded by an array of captivating landmarks and attractions that will make your stay truly memorable. Just a stone's throw away, you'll find the Observation Deck PANORAMA360, offering breathtaking panoramic views of the city's iconic skyline. Marvel at the sight of Moscow's architectural wonders, including the towering skyscrapers of Moscow-City, which dominate the cityscape. For nature enthusiasts, the Moscow Zoo is a must-visit. Home to a diverse range of animals from around the world, it provides a delightful escape from the bustling city. Nearby, the Moscow Planetarium offers a fascinating journey through the mysteries of the universe, with its interactive exhibits and captivating shows. If you're looking for a serene oasis amidst the urban landscape, head to Patriarch's Pond. This picturesque park is a popular spot for locals and tourists alike, offering a tranquil retreat from the city's hustle and bustle. For those interested in history and culture, the Catholic Cathedral of The Immaculate Conception of The Blessed Virgin Mary is a stunning architectural gem that shouldn't be missed. Art enthusiasts will appreciate the House of Mindovskiy, a gallery showcasing contemporary Russian art, while architecture enthusiasts will be captivated by the Residential Building at Kudrinskaya Square, a prime example of Stalinist architecture. For a unique cultural experience, visit the Moscow Tchaikovsky Conservatory, known for its world-class performances and renowned musicians. End your day with a relaxing visit to the Banya on Presnya, a traditional Russian bathhouse where you can indulge in rejuvenating spa treatments. With its diverse range of landmarks and attractions, Moscow City Center offers something for everyone, ensuring an unforgettable stay in the vibrant capital of Russia. Convenient Public Transport Stations near Moscow City Center Moscow City Center is well-connected to the rest of the city through a network of public transport stations. Travelers staying in this area have easy access to several metro and MCC stations. Mezhdunarodnaya Metro Station is one of the main transport hubs in the vicinity, offering connections to various parts of Moscow. Delovoy Tsentr Metro Station on the Kalininsko-Solntsevskaya Line is another convenient option for travelers looking to explore the city. Vystavochnaya Metro Station is located nearby, providing easy access to the Expocentre exhibition complex and the Moscow City business district. Barrikadnaya Metro Station and Begovaya Metro Station are also within reach, allowing travelers to explore the surrounding areas with ease. Krasnopresnenskaya Metro Station and Ulitsa 1905 Goda Metro Station are additional options for those staying in Moscow City Center . Shelepikha MCC Station is another transport hub in the area, providing connections to the Moscow Central Circle line. With these well-connected public transport stations, exploring Moscow from the heart of the city has never been easier. A Culinary Adventure in Moscow City Center Moscow City Center is a food lover's paradise, with an array of restaurants that cater to every palate. Indulge in the opulent flavors of Russian cuisine at Café Pushkin, where you can savor traditional dishes in a lavish setting reminiscent of a bygone era. For a taste of Moscow's vibrant nightlife, head to 16 Tonn, a popular bar and restaurant known for its live music and energetic atmosphere. Craving a panoramic view of the city? Look no further than Ruski, a rooftop restaurant that offers stunning vistas along with a menu of modern Russian cuisine. For a cozy and inviting dining experience, Ugolek is the place to be, serving up delicious grilled meats and a warm ambiance. Step into Mari Vanna and be transported to a charming Russian home, where you can enjoy hearty home-cooked meals and a wide selection of infused vodkas. Conversation is a trendy spot that combines a stylish interior with innovative fusion cuisine, while Bamboo Bar is the go-to place for Asian-inspired cocktails and small bites. Hite is a hidden gem that specializes in Korean cuisine, serving up authentic dishes bursting with flavor. Start your day off right at Breakfast Cafe, where you can enjoy a hearty breakfast or brunch in a cozy setting. And for a taste of Ukrainian cuisine, head to Shinok, where you can feast on traditional dishes like borscht and vareniki. With such a diverse range of culinary options, Moscow City Center is sure to satisfy even the most discerning food enthusiasts. Shop 'til You Drop in Moscow City Center Moscow City Center is a shopaholic's paradise, offering a plethora of unique shopping landmarks to explore. Art enthusiasts will appreciate the Vozneseniye Art Gallery, Trekhgornaya Manufactory, GMG Gallery LLC, Murtuz Art Gallery, Drevo Gallery, and the Izbrannoe Gallery, where they can browse and purchase exquisite artworks. Those looking for a dose of Slovak culture can visit the Slovak Institute in Moscow, while gaming enthusiasts can indulge in the latest video games and gadgets at Playground.ru. Fashionistas will be delighted by the trendy boutiques and fashion stores scattered throughout the area, offering the latest designer pieces and stylish accessories. With so many shopping options to choose from, Moscow City Center is truly a haven for those seeking a unique and memorable shopping experience. Comfy Rooms, Helpful Staff, and Excellent Location Moscow City Center is a top-rated hotel that has received rave reviews from its satisfied guests. With its comfy rooms and helpful staff, it's no wonder that this hotel is highly recommended. The staff members are not only friendly but also fluent in English, making communication a breeze for international travelers. One guest even mentioned how the staff went above and beyond to help them find a hospital for their sick son, even at night. Another highlight of this hotel is its excellent location. Situated in the heart of Moscow City Center , guests can easily explore popular attractions such as Red Square, the Kremlin, and the subway, all within walking distance. The neighborhood surrounding the hotel is also a favorite among guests, with its charming cafes and beautiful churches. Additionally, the hotel is conveniently located near multiple metro stations, providing easy access to other parts of the city. Whether you're a first-time visitor or a returning traveler, Moscow City Center is the perfect choice for your stay in Moscow. Exceptional Customer Ratings for Moscow City Center Moscow City Center , located in the heart of Moscow, has garnered exceptional customer ratings, making it a top choice for travelers seeking a memorable stay in the vibrant city. With an impressive overall rating of 8.5, this hotel has consistently exceeded guests' expectations, providing a truly remarkable experience. One of the standout features of Moscow City Center is its exceptional value for money, earning a rating of 8.4. Guests have praised the hotel for offering affordable rates without compromising on quality. Whether you are a budget traveler or seeking luxury accommodations, Moscow City Center ensures that you get the best bang for your buck. The hotel's facilities have also received high praise, with a rating of 8.0. From well-equipped fitness centers to relaxing spas and swimming pools, Moscow City Center offers a range of amenities to cater to every guest's needs. Whether you want to unwind after a long day of exploring the city or stay active during your stay, the hotel's facilities will exceed your expectations.

Amenities and facilities

Housekeeping

Languages spoken

Accessibility.

• Access all room by interior corridor
• Accessibility for all meeting spaces
• Accessible registration desk
• Accessible route to the registration desk
• Adjustable height hand-held shower wand all rooms
• Audible alarms in all guest rooms and suites
• Audible alarms in all public hallways
• Bathtub grab bars in all rooms
• Deadbolts on all guest room and suites doors
• Electronic room key
• Entirely Route to accessible guest rooms
• Entrance to on-site business center
• Entrance to on-site fitness center
• Lever handles on all guest room doors
• Lowered electrical outlets in all rooms
• Lowered view ports in some guest room doors
• Main entrance
• Mobility accessibility in some rooms
• On-site accessible restaurants / lounges
• On-site accessible self parking
• Parking spaces for cars self-parking facility
• Roll-in shower in some rooms
• Room windows that open
• Safety chains and/or latches on all guest doors
• Secondary locks on all room windows
• Self-closing doors on all guest rooms and suites
• Toilet seat at wheelchair height -- some rooms
• View ports in all guest room and suites doors
• Visual alarms in all guest rooms and suites
• Visual alarms in all public hallways
• Wheelchair accessible

Internet access

• Wi-Fi in public areas

Things to do, ways to relax

• Ticket services

Cleanliness and safety

• Body thermometer
• Breakfast in room
• Cashless payment service
• Daily disinfection in all rooms
• Daily disinfection in common areas
• Free face masks
• Hand sanitizer
• Hygiene certification
• Physical distancing of at least 1 meter
• Rooms sanitized between stays
• Safe dining setup
• Shared stationery removed
• Staff trained in safety protocol

Dining, drinking, and snacking

• Breakfast [buffet]
• Breakfast [continental]
• Coffee shop
• Poolside bar
• Restaurants
• Room service [24-hour]

Services and conveniences

Cash withdrawal, convenience store.

Currency exchange

• Daily housekeeping
• Dry cleaning
• Facilities for disabled guests
• Food delivery
• Gift/souvenir shop
• Invoice provided
• Ironing service
• Laundry service
• Meeting/banquet facilities
• Safety deposit boxes
• Smoke-free property
• Smoking area

For the kids

• Babysitting service
• CCTV in common areas
• Check-in/out [private]
• Fire extinguisher
• Pet-friendly [charges apply]
• Security [24-hour]

Getting around

• Car park [charges apply]
• Car park [on-site]
• Taxi service

Food and dining

• Continental
• Gluten-free
• Sheremetyevo International Airport (SVO) 25.9 km 41 min drive
• Ostafyevo International Airport (OSF) 28.1 km

Public transportation

• Aleksandrovsky Sad Metro Station 670 m
• Arbatskaya Metro Station (Arbatsko-Pokrovskaya Line) 680 m

Hospital or clinic

• Evita Studio 390 m
• Central Children's Store 970 m
• ATM on-site

What's nearby

Popular landmarks.

• Kremlin Walls and Towers 770 m
• Bolshoi Theatre 830 m
• The Moscow Kremlin 1.1 km
• Armoury Chamber 1.1 km
• Red Square 1.1 km
• Saint Basil's Cathedral 1.3 km
• State Tretyakov Gallery 2.1 km
• Gorkiy Central Park of Culture and Recreation 3.1 km
• Tsaritsyno Museum-Reserve 17.1 km

Nearby landmarks

• Anglican Cathedral of St. Andrew The Apostle 60 m
• St Andrew's Anglican Church 80 m
• Okolo Doma Stanislavskogo Theater 80 m
• Longeron Gallery 80 m
• Art-Yar Gallery 80 m
• Vozneseniye Art Gallery 80 m
• Church of The Ascension On Bolshaya Nikitskaya 110 m
• House of Yakov Bryus 110 m
• Chambers of Araslanov 110 m
• Murtuz Art Gallery 120 m

Property policies

Children and extra beds.

All children are welcome.

• The room rates are based on single or double occupancy. Charges apply to additional guests.
• The property offers a visa support service for its guests. Kindly contact the property for more details.
• Additional fees will have to be paid for separately during guests' stays at the property.
• Citizens of Russia are required to present national passports upon check-in. Foreign guests are required to provide a passport with visa and a migration card.
• When booking more than 5 rooms, different policies and additional supplements may apply.

Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.

Some helpful facts

Check-in/check-out.

• Check-in from :  14:00
• Check-out until :  12:00
• Distance from city center :  1 km
• Travel time to airport (minutes) :  60
• Breakfast charge (unless included in room price) :  1450 RUB

The property

• Non-smoking rooms/floors :  YES
• Number of bars/lounges :  1
• Number of floors :  7
• Number of restaurants :  2
• Number of rooms :  218
• Room voltage :  220
• Daily parking fee :  1200 RUB

Reviews of Moscow City Center from real guests

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Excellent location and beautiful neighborhood ”

This hotel is very close to multiple metro stations, and also walkable to the kremlins/red square. The neighborhood is absolutely my favorite thing about this hotel, there are some cute cafes and churches nearby. It is also walkable to Christ the Savior and arbat street. The room was comfy and the staffs were helpful and spoke good English. I would stay here next time I come to Moscow.

Excellent ”

We stayed 3 nights in the hotel . The location was perfect : walking distance from all the most famous places to visit( Kremlin , GUM, Bolchoi...)Staff were very efficient and nice and spoke very good english which was something amazing in Moscow:) Very clean ,spacious and comfortable room. Will definitely recommend this hotel as a 5 stars!

Good hotel”

Very good in general with one exception (which is not a big deal), ie., turn your google map to help Uber or taxi driver as it is hidden behind main streets and we had every single driver misisng the turn into the small lane ways that leads to the Hotel. Best if you can pass the phone to let the Hotel staff to speak to Uber driver in Russian to make things easier!

Very good hotel”

Arrived there after a much more deceiving hotel in St Petersburg and a night in the train. We were offered and early check-in at 7am without having to ask for it. The staff was very friendly, spoke a perfect english (not so common in russia). The rooms are good, big enough and very calm. You are only 10 minutes walk of the Kremlin & Red Square, yet also only 10 minutes away of 2 very central metro station (and several lines). Beeing so close to everything allows you come back for a quick break at any moment of the day without wasting too much time in transports, which is useful in the freezing winter ! Overall a very good hotel, although a bit pricey.

Great Location/Helpful Staff”

We've arrived at the hotel early in the morning and the staff checked us in immediately and gave us one room to refresh ourselves after the long haul. That's very considerate and helpful. But later on when we returned from our sightseeing trips and wanted to get the key of another room, the staff at reception wasn't too friendly and with stiff face. Haven't got a chance to try to food from the hotel indeed but did see ppl throwing wedding party in one of the restaurant so it shouldn't be too bad. The rooms are comfortable and clean. There's a very nice cafe very close to the hotel and they served very good coffee.

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ANEX Tour   Reviews

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Reviews 1.7.

1,009 total

Most relevant

Professional

Very Correct and Professionalcompany. I had a booking of hotel then I cancelled. They refund me back the full amount wit the reasonable time. I will use Anex service next time. Thank you very much Anex !

Date of experience : 26 February 2024

Anex Tour refund problems

**Edit: After urgency they refunded whole cost. Stars changed from 1 to 3. Anex tour is one big scam travel agency. We booked a tour, canceled it on the same day and still haven't received the money. It's been almost a year. Support replied that they were forwarding it to a certain department, but no response since then. We have been ripped off and Invia should be ashamed of themselves for delivering tours through such a dubious company.

Date of experience : 07 September 2023

we had a trip booked through an annex employee who gave us wrong information. after reviewing our complaint, they wrote to us from the annex that we should solve the problems with the agency through which we went on the trip, that they do not take responsibility. We were deceived by their person who gave us wrong information, because of which we had to pay extra for the trip! How can they say that they are not responsible. the change did not occur in the implementation of the trip, but in the information he gave us.

Date of experience : 01 September 2023

Egoistic Drivers and Travel Agents who dont speak english

We stayed in Thailand, Moracea Hotel, when the Anex Tour Bus arrived they completely blocked all incoming traffic to the hotel and didnt care about shiet. We waited for our taxi and seen it but it couldnt get in. Travel agent stormed past us, they took all the their time unloading luggage mind you, the bus driver could have driven into the hotel parking spot. When we talked to him he ignored us.

Date of experience : 04 July 2023

Zero customer Support - Be aware

It is simple, if you need to call or any support from them you will understand this ULTRA low score! They do not focus on customer support, like answering emails or waiting 30+ min to get your call answered (observation - there is not urgent support). In another words, if you got all 100% ok, that is good you will not need them, however, if you have a simple inquiry you are ALONE! They should spent less money on advertising and more on customer support. This company never again!!!

Date of experience : 23 April 2023

I do not recommend Anex tour

My husband and I booked our holidays in Turkey with Anex tour. They offered us during the first day small daily trips. The main problems were: 1) the prices were overrated compared with other local agencies. However we hadn't that information when we agreed for the trip, and they wanted the payment fast, in the same day. 2) after 2 days I canceled that trip because I wasn't feeling well because of the pregnancy. I asked for a refund but they gave nothing. Firstly their argument to deny the payment was late notification, and secondly they ask for document to prove my sickness. I think that this agency wants just to steal money from the tourist.

Date of experience : 20 July 2023

I DO NOT RECOMMEND Anex Tour

I DO NOT RECOMMEND Anex Tour. In April 2023 we had a trip from Prague to Turkey through them and we got a delegate named Caglar K. He robbed us of our money, then ignored calls and messages. We tried to resolve the situation directly through the agency, where repeatedly no one answered the phone and no one responded to emails either. We contacted Invia to help us ( they brokered a tour with Anex) and unfortunately nothing has been resolved yet. Anex Tour and their delegate Caglar K. robbed us of 150€ for a trip that, through his fault, did not take place and there was no refund. It ruined the last 3 days of our trip and we still came home poorer.

Date of experience : 12 July 2023

Guys stay away from this Turkish tour guide. They will never assist you if you need help. They left me stranded on Dominican island without any assistance or even offer a return ticket back because I got Covid. I had to pay a one way return ticket for over 1000 usd. They will take your money and leave you like garbage in a bin.

Date of experience : 08 January 2022

We are writing to express our dissatisfaction with the tour we booked with you on 24.04.2023. We bought two vouchers from you for 100€ each, but later we discovered that the same tour was offered for others travelers for 85€. Furthermore, we were not informed about the details of the tour itinerary. We expected a pleasant and relaxing day trip, but instead we had to wake up at 3:55 am and spend more than 16 hours on the road. We had to stop at a store, a wine tasting, and two restaurants that were not part of our original plan. We had a Russian-speaking guide. She was nice! We were very disappointed and exhausted by this experience. We did not get what we paid for and what we expected from your agency. We request a full refund of our vouchers or a compensation of 15€ per person for the difference in price and the inconvenience caused. We hope you will take our complaint seriously and respond to us as soon as possible.

Date of experience : 26 April 2023

Customer service is a big zero

Customer service is a big zero! I called the customer service in Düsseldorf. First, they kept me waiting forever till someone answered the call. Then, the woman (with very poor German) had absolutely no idea how to handle my request. She put me several times on hold, finally said, she would call me back as she need to speak to her colleague. When she called me back, she had a solution, all was good and settled. 10 minutes later, she called me back again and informed that what she said was not possible any more, our request would cost now more than 300 euros extra. Ridiculous!

Date of experience : 30 May 2023

Never ever book again with Anex tours

Customer service is unreachable Average waiting time 1 hour When you eventually have someone on the phone they give you a wrong answer or say they can't help. After a few calls I ended up with someone that did help me ( total call time 3,5 hours from Holland to Germany). Send numerous emails: NO reply Send Facebook message: NO reply Their representative in Hurgada knows absolutely nothing . Waist of energy and time to talk to this man. Sorry I never book with this company again They book the trip , send the papers and that's it. Don't expect any service at all

Date of experience : 07 May 2022

I wouldn't recommend this company…

I wouldn't recommend this company because the adventure started from our arrival at the hotel. Our flight was delayed, therefore the guide left us with the Turkish driver who did not know any languages either Russian or English. We had a group of 18 people from different hotels, so the driver asked the GPS how to get to the hotels and it took 3 hours of going in rounds. We were extremely exhausted when he left us at the wrong hotel and went away. We had to take the taxi and paid quite a lot of money because it was 30 minutes to our hotel by taxi. The guide from Anex Tour said that they would not give us the refund even though we gave him the receipt from the taxi driver.

Date of experience : 03 September 2022

Wthell?!?! I wanted to book a trip with my friend to Turkey and I “paid” for it on Check24! Then I couldn’t find my booking nor the reservation number so I thought okay it didn’t went through so I didn’t care about it anymore but after 7 months they send me Mahnung for over 500€ that I have to pay but I’m like.. for fuckn what?!?! I didn’t go anywhere cause their system is fcked up!!!! Not normal!!!!!

Date of experience : 24 October 2023

Anex Tour can be even better

We, 2 persons, chose Anex Tour for Egypt (Sharm El Sheikh) travel on January 23-31, 2022. The overall travel experience is pretty much positive - Anex Tour agents are taking care and all the formalities during entire trip. After our arrival Anex Tour employee advertised several possible tours organized by agency. We have decided to align with Anex Tour employee dates, conditions and order one of the offers that we were interested in. Then suddenly we found out that our travel date is deferent that was agreed with Anex Tour. As we found out from Anex Tour employee it happened due to lack of the free place for needed date. We were surprised as we have informed employee regarding specific week day and time that fit our schedule and it was almost one week before the trip. It happened that nobody from Anex Tour side was asking for our approval for changing trip date. Unfortunately agency was not able to do a refund or add us to the list of tourists who travel on agreed at the beginning date. Long story short - keep an eye on Anex Tour in order to get what you are expecting and agreed with them. It will help to avoid miss understanding and do your trip even better.

Date of experience : 03 February 2022

ITS LITTERALY A SCAM!!!

I BOOKED VACATION IN TURKEY AND THEY JUST MAKED IT 2 DAYS SHORTER AND I DIDNT GET ANY MONEY BACK!!! NOW IM GOING ONLY FOR 3 DAYS AND NOT FOR 5 DAYS FOR THE SAME MONEY!!!

Date of experience : 14 April 2022

Awful ...just awful

Awful ...just awful. They asked us to be ready at 5 a.m. in the lobby, 5:15 the guy called to say the excursion was cancelled after all. NEVER TAKE SERVICES FROM THIS COMPANY. NEVER

Date of experience : 05 July 2022

Excursion disaster with Anex tour Sharm el Sheikh

I am writing this review while in being here Sharm el Sheikh to warn other tourists against buying excursions from Anex tour. We bought an excursion from Anex tour for 340 dollars per person, the programme included: flight to Luxor, visiting the Valley of the Kings, the Valley of the Queens, the temple of Hatshepsut, Karnak and Luxor temples, lunch, Russian-speaking Egyptologist!!!!. All this was promised to us by a guide from Anex tour company called Mizu. We have warned Mizu that we are aware of overestimated cost of excursion (within guides who just walk around the hotel this tour costs 215-225 dollars per person), but we expect qualitative service on history of Ancient Egypt. On arrival at Luxor early in the morning we were met by our guide Dua, who began her story about the city itself. Her language skills left a lot to be desired, but that was not the main problem. The problem was that she rarely threw uninformative phrases about the cost of education in kindergarten, school, Luxor University, about the harvest of wheat, mangoes, papyrus and nothing of the great history of Ancient Egypt. It even got to the absurd: when we asked about the statue of an armed man in front of the Luxor hospital, she said: "Just some man!". At the first point of the tour, she recited a memorised text for 15 minutes, sent us to take pictures and sat in the shade. She did the same at the second point. So instead of allotted 1,5 - 2 hours on each point of the excursion, we finished in 30 min. For lunch we arrived at 11 am!!! as we quickly galloped through the Valley of the Kings, the Valley of the Queens, Hatshepsut's tomb and even to the souvenir shop at her insistence. Then after lunch (it was closer to 12:00) she started persuading us to deviate from the planned itinerary, to buy a trip to the island of monkeys and a boat trip from her, because it is hot for her to lead the excursion now. We refused the monkey island, she reluctantly took us to Karnak and Luxor temples, again 15 minutes of quick memorised text, again sending us off to take photos on our own. Thus, we arrived at Luxor airport at 16:30 when other tourists who had taken similar excursions were arriving by 19:00. Our guide Dua proved herself to be unprofessional, lazy, greedy and most importantly, leaving an extremely negative impression of the country. In addition, being in the same Karnak or Luxor museum, seeing how the guides of other groups work, strengthened the impression of complete deception on her part. Conclusions include: 1. Do not take excursions from Anex tour as the price is inflated by at least 40% (this is after persistent haggling); 2. The ratio of price to quality of the tour does not correspond at all, as they take just locals who know Russian and are so lazy that they can't even read Wikipedia on the eve of the tour; 3. not to come to Egypt anymore, as the overall service is only getting worse, and rogue guides leave an extremely negative impression. If this review will be read by Egyptian tourism representatives, please licence the activities of the guides. These unprofessionals are a disgrace to your history and your heritage and are creating a reputation of constant trickery and deceit amongst numerous peoples! We as tourists go back home and recount all our failures in Egypt.

Date of experience : 11 July 2023

FRAUDULENT COMPANY.

Anex tours is a terrible agency to use. Me and my family booked a tour to Istanbul as an English family. The company representative (knowing our nationality by our passports and the way we spoke) booked us for a RUSSIAN tour. Since then the company has failed to apologise for the uncomfort we felt during our stay. DO NOT BOOK ANYTHING THROUGH THIS FRAUDULENT COMPANY.

Date of experience : 14 August 2020

I do recommend

I do recommend. I went to Turkey with my family for one week and everything was organised perfect. I travelled with two small kids and I did not have to think about nothing thanks to Anex. An the end we lost our covid test paper and represant of Anex was in 10 min at the airport and gave us a supportance so we were able to come back to Germany. Thank you very much. I would choose Anex Tour next time for sure.

Date of experience : 12 April 2021

Hotel «Moscow Marriott Imperial Plaza», Moscow

Deluxe with Queen-size bed

One-room with a queen-size bed, a unique view of the Stalin high-rise

Deluxe with King-size bed

Studio room with views of the historical center of Moscow

Deluxe suite with two separate beds

One-room suite with two queen-size twin beds

Executive Room

Cozy and stylish room with a view of the Stalin high-rise

The most popular room category for filming the bride's morning

Executive Suite

A great accommodation option for a family holiday

Imperial Suite

Crystal chandeliers, laconic furniture, original paintings and elegant interior items

Premium Deluxe with two separate beds

Studio room with an area of 29 square meters

Suite with bathroom

Two-room more spacious room with an area of 45 square meters. meters

Premium Deluxe with King-size Bed

One-room with a King-size bed with an area of 29 square meters

• Accommodation

Special offers

Romantic weekend

Give each other priceless moments at the Moscow Marriott Imperial Plaza.

Deluxe Wedding Offer

Spend your wedding morning in the Deluxe Room at the Marriott Imperial Plaza.

Wedding Offer - Executive Room

Spend your wedding morning in the Executive Suite at the Marriott Imperial Plaza.

Wedding Offer - Luxury

Spend your wedding morning in a Suite at the Marriott Imperial Plaza.

Bachelorette party at Imperial Plaza

Book our best suites and celebrate a bachelorette party with up to 8 people.

Imperial Plaza Banquet Hall

Easily transformed for different tasks with the help of mobile screen walls

Geneva Conference Hall

Transformable partitions, with the help of which the conference hall can be combined with the Berlin hall

Paris Conference Hall

Perfect location for lectures, meetings and presentations

Vienna Conference Hall

The possibility of combining with the halls «Paris» and «Moscow» allows you to expand the space for larger events

Conference hall «Moscow»

Ideal location for lectures, meetings and presentations

Frequently asked questions

Check-in at 14:00. Check-out is at 12:00.

Breakfast is served daily from 7:00 to 11:00 at the Galerie Restaurant (2nd floor). The cost of breakfast is 2500 rubles/person. A 50% discount is available for children aged 6-12 years.

Photographing in public areas of the hotel is provided only when purchasing a «Wedding offer» or a «Romantic weekend». In other cases, the cost of photographing is 10,000 rubles / 1 hour (1st floor, marble staircase, 2nd floor foyer (according to availability), 3rd floor foyer (according to availability), corridor on the floor of the room. The cost of taking photos in the Imperial Plaza banquet hall is 15,000 rubles / 1 hour (according to availability). Photography is not allowed in Cafe Imperial.

We share your love for pets! Choosing Moscow Marriott Imperial Plaza you don’t have to leave your lovely friend at home. Pets up to 10 kg are welcome at our hotel. The non-refundable cleaning fee for a pet-friendly room is RUB 10,000 for the entire period of stay. Guests with service animals for people with disabilities (including, and not limited to, guide dogs and other guide animals) are allowed to stay with them at no extra charge.

For information about the conditions of events in the Imperial Plaza banquet hall, contact us by phone: +7 903 560 7510 or leave a request for site .

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