exo travel cancellation policy

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Protect Your Travel Plans: Trip Cancellation Insurance Explained and the 5 Best Policies

Jessica Merritt

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Best Cheap Trip Cancellation Insurance: battleface

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You’ve booked your flight, hotel, and tours and are ready to go on your trip — but what happens if you can’t make it? Unexpected circumstances can pop up that force you to cancel your trip, such as illness or natural disasters. If you can’t get refunds from travel suppliers, trip cancellation insurance can help.

Let’s look at what trip cancellation covers, whether you need a trip cancellation policy, and what you should know before shopping for a plan.

The 5 Best Trip Cancellation Insurance Policies

You’ll have plenty of options if you want a cheap, standalone trip cancellation policy, comprehensive travel coverage, or Cancel for Any Reason (CFAR) coverage.

Consider these trip cancellation insurance policies that offer good value and coverage, quoted for a 35-year-old visiting Mexico on a $1,500 trip in September 2023:

We were quoted just $20 for a battleface Discovery Plan with trip cancellation benefits up to $1,500. But that’s all it offers — you won’t get trip interruption coverage, medical coverage, evacuation, loss or delay, or other benefits offered by comprehensive travel insurance plans.

IMG’s iTravelnsured Travel Essential plan isn’t CFAR coverage, but it has multiple covered reasons for cancellation. You’re covered for foreign and domestic terrorism, financial default, medical reasons, and accommodations made uninhabitable. Our $35.92 quote offered up to 100% of the total trip cost for trip cancellation and 125% for trip interruption. 

TinLeg’s Basic travel insurance plan covers up to 100% of your total trip cost for trip cancellation , but you’ll also get other major travel insurance coverages. This plan we were quoted $41 for offers trip interruption, travel delay, baggage delay, emergency medical, evacuation and repatriation, and more. 

Like the battleface plan, Aegis Go Ready Trip Cancellation insurance covers up to 100% of your trip cost if you need to cancel — but not much else. But a big value-add is employment layoff coverage , which allows you to get reimbursed if you need to cancel your trip due to involuntary layoff or termination of employment. We were quoted $45 for this plan.

The Seven Corners Trip Protection Basic plan offers optional CFAR coverage, which reimburses up to 75% of your trip cost for reasons not otherwise covered by your policy. Regular trip cancellation and interruption coverage offer reimbursement of up to 100% of your trip cost. Our quoted cost for this plan came to $58.

Trip cancellation insurance is a type of travel insurance. With trip cancellation coverage, you can get reimbursement for nonrefundable prepaid travel expenses if you need to cancel your trip before departure. Trip cancellation is one of the main coverage areas for travel insurance, the other being medical emergency coverage.

Many comprehensive travel insurance policies offer trip cancellation coverage; standalone trip cancellation insurance is less common than comprehensive travel policies. Travel credit cards may offer trip cancellation coverage as a cardholder benefit, as well.

How Trip Cancellation Insurance Works

Trip cancellation insurance kicks in if you must cancel your trip due to unforeseen circumstances such as an illness, injury, or other covered reasons. You can get reimbursed for nonrefundable expenses if you have travel cancellation insurance and need to cancel your trip.

Covered nonrefundable expenses typically include:

• Hotels and vacation rentals
• Rental cars

Travel insurance policies with trip cancellation coverage often include trip interruption benefits. Similar to trip cancellation coverage, trip interruption benefits can help you recoup your costs if you need to delay or cut your trip short due to covered reasons.

You can usually purchase trip cancellation insurance up to the day before your scheduled departure. Still, you’ll get more value if you purchase insurance as soon as you make your first trip deposit . That way, your travel plans are covered from the start.

Unless you opt for Cancel for Any Reason travel insurance, trip cancellation insurance only applies to covered cancellation reasons. For example, you can’t use trip cancellation insurance to cancel your trip for a refund because there’s rain forecasted for your beach vacation. But, you could get reimbursement if a named hurricane forms after you purchased your policy.

Common reasons covered by trip cancellation insurance include:

• Death, including the death of a family member or traveling companion
• Government travel warnings or evacuation orders for your destination
• Home damage or burglary
• Illness, injury, or quarantine that makes you or a covered travel companion unfit to travel
• Legal obligations such as jury duty or subpoena
• Natural disasters such as hurricanes, earthquakes, or floods affect travel operations at your destination
• Terrorist incidents at home or your destination
• Travel supplier cancellation
• Unexpected military duty
• Unexpected pregnancy complications
• Unexpected work obligations

These are common covered reasons for trip cancellation insurance, but policies vary in coverage . Reviewing the terms and conditions of your trip cancellation insurance is a good idea so you understand what’s covered.

You should also understand what’s explicitly not covered. For example, changing your mind is not a covered reason on a standard trip cancellation insurance policy. And trip cancellation insurance typically doesn’t cover foreseeable events, routine health treatments, substance abuse, sporting events, mental health, acts of war, self-harm, or dangerous activities such as skydiving.

Need to expand your list of covered cancellation reasons? Cancel for Any Reason trip cancellation insurance is an option. 

You can use CFAR to cancel your trip for reasons not covered by trip cancellation insurance, such as changing your mind, fear of travel, unexpected obligations, weather, or budget concerns.

The catch? You’ll pay more for CFAR coverage , and it only reimburses up to 50% to 75% of your nonrefundable travel expenses. Generally, trip cancellation insurance offers 100% reimbursement for covered expenses. 

The other main stipulation is that you’ll need to purchase your coverage within a specified period , usually within 10 to 21 days of your first trip deposit. And to get reimbursement under CFAR, you must cancel your travel within the cancellation timeframe, usually at least 48 hours from your scheduled departure.

Most annual travel insurance policies, also known as multi-trip policies, cover trip cancellation for multiple trips taken within the policy period, usually 12 months. You’ll also typically get coverage for medical expenses.

Trip cancellation insurance covers your nonrefundable travel expenses if you have to cancel before departure, while trip interruption covers your trip costs after departure . For example, trip interruption coverage kicks in if you get injured while traveling and have to go home early.

Trip cancellation insurance can be worth it if you have nonrefundable travel expenses and there’s a risk you’ll have to cancel your travel due to unforeseen events. It offers financial protection if you’re traveling to a destination with potential risks such as natural disasters or political instability — or if you have risk factors at home, such as unpredictable work commitments or family members with health conditions that could interfere with travel. 

If you plan an expensive trip with nonrefundable bookings or deposits, trip cancellation is probably worth it. But if your travel is inexpensive, or most of your travel expenses are refundable, you might not need trip cancellation insurance.

Consider the cost of insurance, the likelihood you’ll need to cancel, and the cost of nonrefundable travel at stake when you decide if trip cancellation is worth it.

What Trip Cancellation Insurance Costs

A basic travel insurance policy with trip cancellation coverage generally costs between 5% to 10% of your trip costs . So a travel insurance policy for a $5,000 trip would cost $250 to $500. Your costs will be higher if you opt for CFAR coverage.

Factors that influence how much your trip cancellation insurance costs include traveler age, trip expenses, trip length, coverage options, and how many people you need to cover.

A comprehensive travel insurance policy with emergency medical or lost baggage coverage and trip cancellation coverage can offer additional value.

If you’re mainly concerned with trip cancellation coverage, look for cheap travel insurance policies that still offer this coverage, but have either nonexistent or low coverage limits for other coverage areas, such as lost baggage or medical evacuation .

You might not have to pay for trip cancellation insurance if you have the right credit card. Some credit cards offer trip cancellation and interruption coverage as a cardholder benefit. 

Credit cards with trip cancellation coverage generally provide between $2,000 to $10,000 per person in trip cancellation benefits, often covering trip interruption. 

For example, the Capital One Venture X Rewards Credit Card offers cardholders $2,000 in trip cancellation or interruption benefits per person. With the Chase Sapphire Reserve ® , cardholders get up to $10,000 per person in trip cancellation coverage with a maximum of $20,000 per trip and a $40,000 limit per 12-month period.

If your nonrefundable travel costs exceed the covered benefit offered by your credit card, you may prefer to purchase separate trip cancellation insurance.

If you only need trip cancellation and interruption coverage, your credit card may have adequate protection benefits.

Consider these factors as you shop for a trip cancellation insurance policy:

• Cost: Compare policy premiums and consider how the cost fits into your overall travel budget.
• Coverage Amount: Your trip cancellation coverage should cover all of your nonrefundable prepaid trip expenses. But a policy with too much coverage could be more costly than necessary.
• Policy Limits: Know the policy’s limits, including deductibles, exclusions, and limitations.
• Covered Reasons: A policy that offers a variety of covered cancellation reasons offers the most protection.
• CFAR Coverage: Understand whether CFAR coverage is included in the policy and its additional cost.
• Reputation and Customer Service: Read travel insurance reviews to learn about the experiences policyholders have had, whether they’re good or bad.
• Refund Policies: Understand what happens if you cancel your policy before the trip.

Travel insurance comparison sites such as Squaremouth make it easy to enter your trip details and get quotes from multiple insurance providers.

Trip cancellation coverage can provide valuable peace of mind if you’re concerned about losing nonrefundable prepaid travel expenses. It can be worth it if there’s a chance you’ll have to cancel your travel plans, and you’ll lose money on nonrefundable costs. Before you choose a trip cancellation policy, consider factors including cost, coverage, and cancellation reasons, and look at what’s covered with any credit cards you hold.

For Capital One products listed on this page, some of the above benefits are provided by Visa ® or Mastercard ® and may vary by product. See the respective Guide to Benefits for details, as terms and exclusions apply.

The information regarding the Capital One Venture X Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

Frequently Asked Questions

What is trip cancellation insurance for.

Trip cancellation coverage offers financial protection if you need to cancel or interrupt your trip due to unexpected circumstances. You can get reimbursement for nonrefundable prepaid expenses related to covered travel if you have to cancel your trip.

Is trip cancellation covered in travel insurance?

Most travel insurance policies cover trip cancellation coverage. Other common coverage areas include trip interruption and medical emergencies.

Does trip insurance cover cancellation for any reason?

Travel insurance can offer CFAR coverage, usually as an optional add-on. You can select a CFAR policy if you want more flexibility in canceling your trip and receiving reimbursement.

When should I buy trip cancellation insurance?

It’s best to purchase trip cancellation as soon as you have any money at risk on your trip, usually as soon as you book travel. Buying trip cancellation insurance after booking covers you for unexpected circumstances that could cause you to cancel your trip.

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About Jessica Merritt

A long-time points and miles student, Jessica is the former Personal Finance Managing Editor at U.S. News and World Report and is passionate about helping consumers fund their travels for as little cash as possible.

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Terms and Conditions

We are Exoticca Travel US, Inc. References to "We", "us" and "our" in these booking conditions means Exoticca Travel US, Inc. References to "you" and "your" in these booking conditions means all persons on the booking (including anyone added or substituted at a later date).

Exoticca Travel US, Inc. based in  225 Asylum  ST FL 15, Hartford, 06103, U.S.A. Exoticca Travel US, Inc. is a subsidiary of Pangealand, S.L., the parent company, registered in the Commercial Register of Barcelona in volume 43.807, page 149, sheet B-438.854, with CIF B-66.052.887, and whose registered office is located at Rambla de Catalunya 2-4, 5th Floor, 08007 Barcelona. Phone number :+1 844-904-9615. Contact form available  here .

These booking conditions along with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with us for the travel arrangements detailed on www.exoticca.com/us and making up your booking (‘your arrangements’). Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree on behalf of yourself and those you represent  to be bound by all of them. If you are booking for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable.

You must be of legal age at the time of booking and possess the legal capacity and authority to act and travel as the lead name on the booking. We will only deal with the lead name on the booking in all correspondence.

Special Note:  We endeavor to ensure the accuracy of all the information and prices on our website and in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed.

In these terms, a ‘package’ means the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:—(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package. 

1. Validity

These terms apply for reservations made from 18th January, 2022 onwards.

Rescheduled bookings are subject to the Terms and Conditions that are valid at the time of the new booking confirmation i.e. if you rearrange your booking on 18th January onward the following T&C will apply.

If your travel has been booked before the 18th January 2022, please visit the relevant version of our Terms and Conditions.

2. Our agreement

An online booking process must be followed in order to book your holiday. In some cases, where you contact our Customer Service team, we will complete this process on your behalf. By submitting (or agreeing that we may submit on your behalf) the booking via our website, you accept these terms on behalf of all persons named on the booking. A binding agreement for your arrangements will come into existence between you and us when we issue a confirmation. Please check all your booking details, including your personal information, before submitting your booking for confirmation. If you are booking through our Customer Service team, please ensure that you provide all the correct information, and check the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation within the following 48 hours of our sending it out, using  the “ Contact Us ” form on our website. You can also access your booking details in your “My Account”.

The suppliers delivering the services in your arrangements work in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.

Travel is personal and each individual’s goals and experiences may differ. We will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, travel agent, or other person or entity relating to any holiday/vacation offered by Exoticca.

You must make payment for your arrangements in accordance with the instructions we give you. Generally speaking, in order to reserve your place, a deposit must be paid at the time of booking. The full balance must also be received before 60 days to your intended departure date. Bookings made 60 days or less before departure must be paid for in full at the time of booking. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation fees set out in the section “Cancellations by the Customer” will apply.

4. Insurance

We recommend that all persons on the booking purchase comprehensive travel insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. We cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason. Please note that insurance companies usually limit the time between booking and/or departure date and the issuance of the policy and therefore we recommend purchasing the insurance immediately after receiving the confirmation of the booking from us. 

5. Special Request

Special requests relating to your arrangements must be advised to us at the time of booking and confirmed to us in writing. While we will try to meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. Special requests that have been noted on your confirmation or any other documentation do not amount to a promise to meet that request. A failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.

6. Disabilities and medical problems

If you or any member of your party has any medical problem or disability which may affect your chosen arrangements, please provide us with full details before we confirm your booking so that we can try to advise you as to their suitability for you. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.

7. The price you pay

The price of your chosen arrangements is calculated based on the services and dates you select, and will depend on the number of persons included in the booking. It is your responsibility to review the sections of your enquiry titled "the price includes" and "price does not include" before completing the booking process.

In some countries, hotels or other travel services may require payment of a fee or tourist tax locally. Please enquire us for further details.

Please note that we reserve the right to amend the price of unsold holiday arrangements at any time and correct errors in the prices of confirmed holidays.

8. Cancellation Policy

8.1 Cancellation by the Customer

Once a partial or full payment has been made, cancellations will be only accepted in writing. If you wish to cancel you must inform us using  the “ Contact Us ” form on this website as soon as possible. 

Your notice requesting a cancellation will only take effect when it is received in writing, and if it is received outside our Customer Service operating hours, it will only be effective from the next working day (see our Customer Service operating hours in the section “Contact” of this website). If there are specific cancellation conditions for particular arrangements, these will be referred to in the paragraph headed "conditions" in your enquiry. If no such specific conditions are detailed, cancellation charges set out below. 

Free Cancellation

The COVID-19 pandemic has not only created an unparalleled impact on health and economy globally, but it has also changed fundamental behaviors with regards to travelling. In response to such changes, Exoticca is applying exceptional measures that will facilitate the recovery of the travel, especially for customers that are willing to travel despite the uncertainty.

You can request a cancellation anytime and for any reason 60 days before your departure. In this case, 100% of the price paid for your trip will be returned to you in Exoticca travel credit and no penalties or cancellation fees will be applied.

Once the cancellation is informed by you, the travel credit will be activated in your “My Account” under the section “Exoticca Wallet” immediately. Our Customer Service will notify you as soon as the transaction has been completed.

The Exoticca travel credit is a non-refundable virtual wallet that can be used towards any of the trips on this website at any time (the travel credit will not expire). If the value of your next booking is lower than your outstanding credit balance, the remaining amount will remain available in your wallet, ready for any additional reservation. On the contrary, if the value of your next booking is higher than your outstanding balance, the remaining amount will be paid by you following the payment terms defined in the section ‘2. Payments.’

Should you wish to decline the use of the Exoticca travel credit as the means of reimbursement, you can opt for a cash reimbursement which will include the application of the following conditions: 20% of the total holiday cost to be deducted as penalty plus 150 USD as cancellation fee per passenger. 

Protection in case of COVID-19 infection by the passengers

Additionally to the previously defined “free cancellation policy”, your booking will be protected in case you test positive of COVID-19. In this case, we shall return 100% of the price paid for your trip in travel credit and no penalties or cancellation fees will be applied.

The following conditions will apply:

• The infection must occur to you or the passengers confirmed in your booking.
• A certificate must be delivered by a physician with the proof of a positive test issued by an officially recognized medical organization. The supporting documentation must be sent to our Customer Service team before the departure date using the “Contact Us” form on our website.
• The infection must be produced within the 7 days before departure.

Should you wish to decline the use of the Exoticca travel credit as the means of reimbursement, you can opt for a cash reimbursement which will include the application of the following conditions: 75% of the total holiday cost to be deducted as penalty plus 150 USD as cancellation fee per passenger. 

Other Cancellation by you

For cancellations requested after 60 days (once the Free Cancellation term have expired), since we incur costs in cancelling your travel arrangements, such as for the flights which are non-refundable in all cases, penalties and cancellation fees shall apply to packages and/or services based on the anticipation of the contract termination, as indicated below. 

Period before departure in which you notify us:

• 60 to 15 days prior to departure, 50% of the total holiday cost will be deducted as penalty plus 150 USD cancellation fee per passenger will be applied.
• Less than 15 days prior to departure, 75% of the total holiday cost will be deducted as penalty plus 150 USD cancellation fee per passenger will be applied.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

We will deduct the cancellation charge(s) from any monies you have already paid to us. If you are entitled to a refund, this will be issued within 14 days of the date you inform Exoticca of the cancellation.

8.2 Cancellation by Exoticca

Exoticca reserves the right to:

• Change the date of departure or conclusion of the trip
• Modify any non-essential aspect of the trip
• Cancel or modify the trip or any route within the trip or objectives set out in the itinerary
• Cancel the trip in case of not having the minimum quota of registered people/travelers to consolidate and execute the trip.

In the event of any change, modification, cancellation, postponement or delay under this condition, you acknowledge that you will have no right of refund of the trip price (whether in whole or in part) and no right to claim compansation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation, postponement or delay.

COVID-19 protection in case of travel ban

The COVID-19 pandemic has not only created an unparalleled impact on health and economy globally, but it has also changed fundamental behaviors with regards to travelling. In response to such changes, Exoticca is applying exceptional measures that will facilitate the recovery of travel, especially for customers that are willing to travel despite the uncertainty.

If you can’t travel due to any of the following cases, you will be able to make a free reschedule (no fees or penalties applied):

• Borders closed to visitors - there is an official travel ban from the destination country, where a government resolution has been issued forbidding the entry of foreign visitors.
• Government restrictions in origin - there is an official travel restriction from the country of origin where a government resolution has been issued forbidding the travel to the relevant destination.
• Mandatory quarantine at destination - there is an official mandate to go on quarantine at the relevant destination and it cannot be avoided by any alternative measure (negative COVID-19 test, for instance).
• Airline not operative - the relevant airline is not operating the scheduled flight as a consequence of a COVID-19 lockdown.

When rescheduling, you must pay any extra costs or charges incurred or imposed by any of our suppliers (for instance, the increase of the flight price due to changing of the date).

If we are unable to offer you a reschedule, we shall migrate the funds paid for your cancelled trip to Exoticca travel credit. The travel credit will be activated in your “My Account” under the section “Exoticca Wallet” inmeditately. Our Customer Service will notify you as soon as the transaction has been completed.

Should you wish to decline the use of the Exoticca travel credit, you can opt for a reimbursement of the funds on the same method of payment used when making the booking by contacting our Customer Service team.  

Other Cancellation by Exoticca  

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by Force Majeure i.e. any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concern’s control.

We consider a pandemic like COVID-19 a force majeure event. However, due to the fact that COVID-19 has been of an unparalleled impact for the travel industry, both businesses and travellers, Exoticca has defined a series of special conditions to facilitate the recovery of our activity. These special conditions have been described in detail in the previous section.

For group travels, Exoticca designs specific arrangements in destination considering a certain quantity of passengers therefore in some cases if the minimum number is not reached we reserve the right to cancel your booking and addresses as a “major change” with the conditions mentioned in the chapter 8. Changes below.

9.1 Changes by the Customer

If you wish to make any changes to your arrangements after they have been confirmed you must inform us in writing using the “ Contact Us ” form on this website as soon as possible. 

Your notice requesting a change will only take effect when it is received in writing, and if it is received outside our Customer Service operating hours, it will only be effective from the next working day (see our Customer Service operating hours in the section “Contact” of this website). In the event that we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you and the conditions mentioned in the section ‘7.1 Free Cancellation by you’ or ‘7.2 Other Cancellation by you’ will apply based on the anticipation to the departure date. 

We can’t guarantee that changes can be met, although we will do our best to assist. In the event we can meet your requested change, you shall pay any applicable rate changes or extra costs incurred by EXOTICCA and any costs or charges incurred or imposed by any of our suppliers.

Certain arrangements, in particular sums paid for flights, may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.

9.2 Changes by Exoticca

 Pre-departure changes 

Because we plan your arrangements many months in advance, in some circumstances we must reserve the right to make changes to them and cancel them.

Most changes will be minor, and while we will do our best to notify them to you as soon as reasonably possible before your departure, we will have no other liability to you in respect of them.

Examples of “minor changes” made before departure include the following:

• A change of overall length of your arrangements of twelve hours or less.
• A change of accommodation to another of the same standard or classification.

Occasionally we may have to make a major change to your confirmed arrangements. Examples of “major changes” made before departure include the following:

•  A change of accommodation area for the whole or a significant part of your time away.
•  A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
•  A change of overall length of your arrangements of twelve hours or more.
• A significant change to your itinerary, missing out one or more destinations entirely.
• The entire cancellation of the trip due to the unreaching of the minimum quota for the group (this only applies for group travelling).

If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

• Accepting the changed arrangements
• Having a refund of all monies paid
• Accepting an offer of alternative arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value, the same way you will incur in extra costs if the alternative is of a higher value).

You must notify us of your choice within 3 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements.

We will not pay you compensation and the above options will not be available where:

• We make a minor change
• We cancel as a result of your failure to make payment in accordance with these terms
• Where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Post-departure changes 

If we become unable to provide a significant proportion of your arrangements after you have departed, we will make alternative arrangements for you but if it is impossible to do so, or you choose not to accept them for good reasons, we will, where appropriate, provide you with equivalent transport back to your place of departure or another place we both agree. If your arrangements are a package, and if appropriate in all the circumstances, we will also pay you reasonable compensation with the exception of changes or cancellations are caused by "force majeure" (please see the forthcoming section for more details), we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result. The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation.

10. Complaints

If you experience a problem during your holiday, please immediately inform the relevant supplier so that they can take steps to put things right. You can also reach us using  the “ Contact Us ” form on our website, or through our Emergency line that will be communicated to you before travelling.

If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint and could affect your rights under our agreement. 

11. Your behaviour

If in our opinion or in the opinion of any person in authority, your behavior is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result. 

12. Our responsibilities

We accept responsibility as an organiser under the Package Travel, Package Holidays and Package Tours Regulations. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you as set out on your confirmation, we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

• The act(s) and/or omission(s) of the person(s) affected;
• the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
• unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
• an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

We may however provide you with reasonable assistance in the event you experience difficulty arising out of these circumstances if your arrangements amount to a package.

We will not be responsible or pay you compensation:

• For services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you;
• for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business;

Luggage and other personal belongings are transported at your own risk so should be supervised at all times. For air, rail, sea or river transport the conditions set by transportation companies will apply, being the applicable passenger ticket document issued. In the event of harm, late delivery or loss, you shall report this immediately to the air carrier.

Any compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):

• whether or not you have followed the complaints procedure as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions;
• the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your arrangements;
• when making any payment, we are entitled to deduct any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.

Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under legal age) must also assign to us or our insurers any rights they may have to pursue any third party and must provide us and our insurers with all assistance we may reasonably require.

We shall be responsible to the client for supplying the services and accommodations described in the brochure of this website that is relevant to your booked trip, except where it cannot be supplied or the itinerary is changed due to delays or other causes of whatever kind or nature beyond our direct control. In such circumstances, we and our suppliers will seek to offer comparable services, accommodations and itineraries and there shall be no refund in these circumstances.

Neither Exoticca, its suppliers, partners, agents and/or employees (“released parties”) shall be responsible or liable for cancellations, acts of other service providers, diversions or substitution of equipment or any act, variation, postponement, omission or default by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing services or accommodations to guests including any results thereof, such as changes in services, accommodations or facilities. Nor shall we be liable for loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person not its direct employee of them or under their exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee.  The released parties shall not be liable for indirect, special or consequential damages. All baggage and personal effects are at all times and in all circumstances at the risk of the guided vacation/holiday participant. Exoticca recommends that all persons on the booking obtain baggage insurance. Should the lost articles be found and returned to the owner, arrangements  and related costs will be entirely the customer’s responsibility.

Generally, all operators, carriers, hotels and other suppliers that provide services on holiday are independent contractors. They are not agents, employees or servants of Exoticca or its associated companies. All certificates and other travel documents for services issued by Exoticca are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. Carriage by sea is subject to the Carrier’s Conditions of Carriage which are expressly incorporated into this contract, copies of which are available upon request. The released parties are not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent or otherwise.

Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Exoticca to participate in such trips and activities you agree you will not make a claim against Exoticca, its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release Exoticca, its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives and assigns.

13. Jurisdiction and applicable law – Choice of Law

These Booking Conditions and any agreement to which they apply are governed in all respects by New York law . We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with in a court of competent jurisdiction in the State of New York. 

14. Passport, Visa and Immigration Requirements and Health Formalities

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. Up to date travel advice can be obtained from the Department of State, visit  www.state.gov

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

The airlines, in compliance with the requirements of the US Government, are legally obliged to allow the Bureau of Customs and Border Protection (CBP) US data to access certain travel and booking of passengers flying into / from or transiting through the US. This data is primarily used to prevent and combat terrorism, organized crime and other serious transnational criminal offenses. 

Special note on COVID-19 situation

Should a PCR or any travel requirements necessary to enter the destination of a purchased trip, the arrangements within the required timescale and related costs will be entirely the customer’s responsibility. Once the trip has begun, should the client present any symptoms related to COVID, resulting in the modification of the contracted services, (e.g. night's stay, changes of hotel or flights) any additional expenses will be the customers responsibility and must subsequently be claimed from their insurance company. 

15. Flights

The flight timings given on booking are for general guidance only and are subject to change. The actual flight times will be those shown on your etickets. You must accordingly check your etickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been issued.

We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges.

Our website is our responsibility and therefore it is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

Minors must travel with an adult and therefore Exoticca will not organize trips for minors unless they are accompanied by an adult. 

General conditions of air transport

The airlines determine the conditions of implementation of air transport and are solely responsible for the changes in schedules or routes, stops, changes of airport delays and flight cancellations. In most cases, all these circumstances respond to the overbooking of airspace, the need to respect the rules of air navigation and the period of maintenance of aircraft at airports, all with the sole purpose of ensuring safety for passengers.

We will not be liable for any schedule changes, delays, cancellations and other circumstances attributable to the carrier, your own actions or those of a third party or force majeure.

Please note that if you do not use the outbound flight ticket, the company can cancel the return flight.

Check-in and queuing times vary from airline to airline, and we recommend all travelers to arrive at the airport sufficiently in advance of the departure time. Procedures may vary, it is your responsibility to inform yourself about and fulfill the latest airline and entry requirements for your destination, return trip and any possible transit countries.

It is important to note that, once you have been issued with an eticket for your flight, that flight will not be refundable. To change requests, the conditions set by the airline for the appropriate fee will apply.

Airlines can make schedule changes or cancellations before departure, so it is your responsibility to confirm your flight within the 48 hours prior to departure:

• Directly with the airline
• Through the link  www.checkmytrip.com

In the booking process, we will request personal and contact information so that we may communicate if necessary, any incident that may arise in your booking. We will have no liability if the data you provide is incorrect or incomplete.

Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time guests are not on board planes, transportation or conveyances. We rely on international conventions which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all the benefits of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to guests and luggage.

Documentation required for your trip.

The documentation required for your trip must include the name and surname of passengers as stated in its official documentation (ID card, passport or residence).

It is the responsibility of each passenger to ensure you have valid travel documentation which meets the requirements of the airline, immigration and the authorities of each destination, including transit and stop-over destination.

Please note that all passengers are required to carry a valid travel document (including infants and children). 

- A Passport to travel outside the US must be valid for the period of intended stay. If a visa is applicable, any child / infant must travel with an adult figure in the photograph of the visa.

- All Citizens who are not from the US must have their travel documents validated and boarding pass before going through the airport security area.

- To Ensure compliance with all regulations, passengers should carry a valid passport (and visa if applicable) or a national identity card issued by a government of the US on all routes. The passenger will pay fines, penalties or costs arising out of breach of this requirement.

- The Green cards, driving license, family books, notepads maritime identification a police report (issued in case of loss or theft travel document), military identification cards, among others, are not accepted as valid documents. If the photo IDs expired or damaged they will not be accepted on any flight.

- Data from travel documents of passengers (including children and infants) must be entered during the online check-in process. On all routes, passengers must present valid travel documents and online boarding passes at the airport security area and at the gate. 

16. Miscellaneous

Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation.  You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.

We recommend that all guests purchase comprehensive Travel Insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. We cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason.

In the case of computer or human billing errors, we reserve the right to re-invoice participants with correct billing.

Every effort is made to ensure brochure accuracy at the time of going to press; however, Exoticca cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of your journey.

All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions and exclusions and/or limitations of liability imposed by them in relation to matters not covered particularly and expressly by our agreement.

If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees.  Neither Exoticca nor any of its staff or agents, accepts any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances. 

17. Refer a Friend Program

• Participants in the program must be aged 18 or over.
• Referral credits and discounts are not refundable.
• Referrers' credits are valid for 24 months from the date they are earned (from the moment the friend who has been invited pays the deposit for their first Exoticca trip using a referral code).
• Credit will be awarded to the referrer within a few hours after his referred friend has paid the deposit of his first trip.
• The referral credit can only be redeemed by a new customer during the period between day one when the customer creates their Exoticca account and 23:59:59h of the 90th day of being an Exoticca customer. From that day on, the customer will not be able to benefit from this promotion, regardless of the date on which they received the invitation with the reference code.
• Referred friends must be new customers who have never booked or travelled with Exoticca before.
• Referred friends may not be on the same booking or sharing a room with the person who referred them.
• Only one person per room is permitted to use their credit on a booking with Exoticca.
• Each Participant may share their referral code as many times as they wish during the term of this program.
• Referred friends must provide the personal code of the referrer at the time of booking, to receive the discount and generate a $100 referral credit for their referrer.
• If a referred friend books via call centre, the referral code of the person who referred them should be provided upon booking.
• Referred friends can only use their referral code for their first reservation. If this booking is later cancelled, the code cannot be reused.
• Multiple referral credits may be combined with each other and with any other credits on your account and can be used on any future bookings.
• Referral credits can only be used to make a new booking or to add extra activities to a current trip. They cannot be used to add or change an insurance policy.
• Each Referral Credit awarded must be applied in whole to a single booking. Any amount remaining once the booking balance is paid in full will be forfeited and may not be carried over to another booking.
• Passengers travelling in private groups are not eligible for this program.
• The referral codes generated from this promotion are personal and non-transferable, and under no circumstances may be subject to exchange, alteration or compensation. It is strictly prohibited to reproduce, make available to the public, modify, sell or distribute in any way such referral codes.
• Exoticca reserves the right to cancel this promotion in case of force majeure that would make it impossible to continue the promotion, in accordance with the provisions of these T&Cs. Eventually, some modifications may be published during the promotion and will be considered as annexes to the present T&C and an integral part of the same.
• Exoticca reserves the right to block and/or cancel without prior notice all those codes that, according to the criteria of the organizing entity, have been generated fraudulently. Exoticca may disable access to the beneficiary account of such codes, in those cases that do not comply with the policy of the company, and/or defraud, alter or disable the proper functioning and normal and regulatory course of the promotion; and may exercise the legal actions that may apply.
• Exoticca is not responsible for any loss, damage, theft, delay or any other circumstance attributable to third parties (collaborators, agents, distributors, etc.) or the internet that may affect this promotion. Likewise, Exoticca is not responsible for any damages that may arise from participation in the promotion. Exoticca is exonerated from incidents and events of any kind that are caused by external acts of bad faith or by incidents resulting from breakdowns in the telephone, computer or electrical network.
• Participation in this promotion implies knowledge and acceptance of these T&Cs by the Participants. Acceptance implies being governed by these T&C during the development of the Promotion. The policies, mechanics and restrictions are not subject to appeal, negotiation or modification of any kind. Exoticca reserves the right to make any type of change without prior notice, so the Participant agrees to periodically review the Rules and Regulations during the validity of the Promotion.  

18. Special Promotions   

Discount only applicable to new bookings made from 19/05/2022 to 31/05/2022. Not valid for existing reservations or for customers who cancel a reservation between 19/05/2022 and 31/05/2022 . Promotion not applicable with any other type of additional discount. The discount is per booking and will not be applied per passenger.  

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Returns Policy

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Return Policy

EXO Drones facilitates returns of items under specific conditions. Returns are allowed, provided the item is in the same condition as received, unused/unwashed, with tags, and in its original packaging. However, certain items are excluded from returns, such as those marked as final sale, gift cards, bespoke products, gifts with purchase, if the request is made beyond 15 calendar days of receiving the product, the product has been damaged through use by the customer, product does not have all original drones, accessories, attachments, and packaging included, the product has been modified or tampered with, the product has been damaged by external factors, such as fire, floods, high winds, or lightning strikes, the request does not include legal proof of purchase, receipt, or invoice. For returns on items purchased during a promotion, specifically promotions including “buy one, get one drone free”, single-item returns will not be permitted, the return must be on all items purchased with the promotion. The return window is 15 days, starting from the date the order is marked as delivered by the carrier. Return shipping fees are the responsibility of the EXO Drones, and the return process begins once the received items are inspected. Customer funds may be temporarily held to confirm the receipt of returned items and ensure they meet refund eligibility criteria, preventing fraudulent or unauthorized returns and ensuring a fair process. Please be aware that this return processing policy may be subject to change at the discretion of EXO Drones. Any updates will be communicated to customers through appropriate channels. By continuing with a purchase, you acknowledge and agree to abide by the terms outlined in this returns processing policy. To initiate a return request, please provide your order ID and shipping address through our returns portal . Refund processing may take additional time due to increased order volume and our commitment to meticulous inspection for product quality, extending the processing period up to 3 weeks. We appreciate your understanding and patience during this period.

Damaged in Transit/Delivery Missing/Item Not Received

Please email us here and provide your name and order number. We will assist with locating your package. EXO Drones is not liable for lost or stolen packages. We now offer Onward insurance package protection to help cover the cost of lost or stolen packages.

CANCELLATIONS

In order to cancel your order you must contact us within 1 hour of order placement. EXO Drones cannot guarantee cancellations but will do our best to assist. To request a cancellation, message us via live-chat (widget in the bottom left corner of any page on our website).

Incorrectly Entered Address

You are solely responsible for ensuring all address details are correct. EXO Drones does not guarantee that the destination address can be changed once the order is placed. Orders where the customer has entered the wrong address are not eligible for a refund.

We do not offer exchanges at this time.

Need To Start A Return?

Click here to get the returns process started.

EXO Responsible Travel Policy online

Expertise , Sustainability Certifications

EXO Travel has now published online its updated Responsible Travel Policy see here . Articulated around our 7 core values it will be the back bone of our commitment towards responsible tourism. It outlines our strong willingness to improve further our social and environmental record; it addresses different areas of action:

• Social and ethical aspects including : a progressive Human Resources Policy with staff having a share of company benefits on top of their salaries, the respect of Human Rights with special focus on child protection, fight against corruption throughout our business activities along the supply chain. • Environmental protection and energy consumption measures within the office and throughout our tours; • Assessment of our supply chain and pledge to incite and help our suppliers who are not yet committed to sustainability process to do so; • Contribution to local economic development by choosing tourism activities which optimise the benefits for the local residents as well as making donations to local projects throughout our EXO Foundation; • Protecting our customers and travellers and sharing best responsible tourism practices with them.

With newly created positions of sustainability coordinators in Thailand, Cambodia, Myanmar and Vietnam our ambition is to set up new benchmarks for sustainable tourism in Asia and become a model for major Destination Management Companies operating in the region.

Related Posts

Cambodia , Climate Action , Community Benefits , Indonesia , Laos , Myanmar , Sustainability Certifications , Thailand , Vietnam

EXO Foundation Sustainability Awards 2023

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EXO Travel’s New Ambitions for Climate Action

Tips for responsible Travelers

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Airbnb's updated policy will make it easier for guests to cancel reservations

Airbnb said it's updating its policy to make it easier for reservations to be canceled and refunded without consequences due to "foreseeable weather events."

The short-term vacation rental company announced Thursday that its existing extenuating circumstances policy would be renamed to the major disruptive events policy to better reflect the new cancellation and refund support guidelines.

"The changes to this policy, including its new name, were made to create clarity for our guests and hosts and ensure it’s meeting the diverse needs of our global community," Juniper Downs, Airbnb's Head of Community Policy, said in a statement. "Our aim was to clearly explain when the policy applies to a reservation, and to deliver fair and consistent outcomes for our users. These updates also bring the policy in line with industry standards."

As the policy currently stands , guests can cancel an upcoming or active reservation when "unexpected major events" out of their control – such as natural disasters or changes to government travel restrictions – impacts their ability to stay at a location, regardless of the host's cancellation policy. A host can also cancel reservations without fees.

Are Airbnbs cheaper than hotels? Depends on your trip details, travel site survey says

Learn more: Best travel insurance

The updates to the policy will take effect on June 6 and will include foreseeable weather events like hurricanes during hurricane season. Under the current policy, a reservation would be ineligible for a refund even if there is a mandatory evacuation order for a destination during a hurricane.

The updated policy will only cover the location where the major disruptive event is happening to "help balance the needs of our entire community."

Mid-trip cancellations will also be allowed, and guests will be refunded for the nights they didn't stay.

Airbnb will also ask hosts to cancel reservations if their listings become uninhabitable or no longer match what was advertised to guests. There will be no cancellation fees for hosts if they do this.

The new policy does not cover all emergencies, and Airbnb recommends travelers still look into travel insurance for the most protection.

Earlier this month, to increase guest privacy , Airbnb announced that all indoor security cameras in its listings would need to be removed by April 30, including cameras that are turned off.

Kathleen Wong is a travel reporter for USA TODAY based in Hawaii. You can reach her at [email protected] .

Luxe by EXO Terms & Conditions

All prices quoted to you are in US Dollars (Vietnam, Cambodia, Laos, Myanmar, Saudi Arabia and Indonesia), Thai Baht (Thailand), Japanese Yen (Japan), Malaysian Ringgit (Malaysia) and Singapore Dollar (Singapore) and are valid according to the date specified on quotations and invoices issued.

Prices may be subject to change only under exceptional circumstances due to sudden and substantial market, tax or currency fluctuations; if so we will give a pre-notice of min 30 days and the option to cancel.

The validity of offers/quotations is for a maximum of 7 days,  unless mentioned otherwise. Some hotel tariffs and airfares quoted may be special offers with a shorter time frame of for ex 24/48 hrs or as available in order to be able to offer the best possible rates.

PAYMENT AND CREDIT

Unless otherwise agreed,  final payment is due as per invoice latest 30 days  prior to arrival. If booked less than 30 days from arrival, payment needs to be made upon receipt of the invoice. Multi-country tours will mostly be invoiced as one by the EXO office handling the file especially if all quoted in the same currency. In some cases, 2 invoices may be needed/issued.

In case credit terms have been granted, we request  payment to be made timely  and it must be received on the date set on the invoice. Credit terms will be reviewed yearly and regular late payments may lead to a review of terms.

Payments can be made by:

• ● BANK TRANSFER to the bank account mentioned in the invoice. Bank charges must be covered by the agent at the origin.
• ● CREDIT CARD via our payment gateway or Flywire. If you select this option, our specialists will send you a secure link for payment (Visa, Amex, MasterCard).

Deposits may be requested to start working on a file  and to secure reservations for services such as flights, cruises, hotels as well as for certain peak travel periods.

The need for deposits and the amount and conditions applying to them (refundable, non-refundable) will be mentioned by our specialist on a case by case basis at the time of travel planning and quoting.

CANCELLATION TERMS

Cancellation must be made in writing by email and be received in time (please keep in mind weekends, public holidays, and different time zones on both ends). Remaining Covid conditions The pandemic has receded and while people still do get sick, there are no or very minimal travel restrictions now still in place. Therefore, our Terms and Conditions do not have any Covid-related flexibility as suppliers and service providers everywhere have reverted back to normal regulations, which mean less flexibility. If a client cancels a trip due to their own or a member of the travel party’s infection, this does NOT represent a force majeure or ground for waiving of cancellation fees (if they apply). Regular fees will apply like for a normal sickness and it is an absolute must and expected from any traveller today to plan for a travel insurance that covers cancellation and travel disruptions. Please note that a pure medical insurance does not cover travel arrangements. Anybody planning travel or traveling without any insurance does so at their own risk. Credit notes If a deposit/payment was credited to you during the Covid period, it can be used for a future date/ booking in any EXO destination. The credit amount is usable for the same or a different traveller. Please bear in mind that we are able to guarantee the same rate only as much as our partners/ suppliers and their goodwill do so. The longer the time elapses until the credit note is used, the higher the chances that the amount paid at that time will not be sufficient to cover the cost. Regular Cancellation Terms The charges below apply unless different terms have been mentioned at quotation/booking time. Charges for partial/total cancellations made for tours with  travel date from 1st July 2022: Individual travelers (Up to 8 persons) 31 days and more before arrival: Non-refundable deposit (if any)

Groups (From 9 persons)

31 days and more before arrival: Non-refundable deposit (if any)

ITINERARY CHANGES

Changes may be needed to be made for different reasons during a trip. We will make every effort to assist clients who wish to make changes to their Itinerary after departure, and we will advise of costing differences and collect payment on the spot.

We also reserve the right to modify or change the Itinerary in the best interests and the safety of the group, and will inform client/agent if these changes are unavoidable.

All refunds are subject to the refund policies of each hotel, airline, and other vendors, some of which have special cancellation policies where funds paid are non-refundable. Our specialists will mention when payments/deposits are non-refundable and when deadlines are about to be reached.

We strongly recommend that clients arrange for  comprehensive travel insurance  covering cancellation/postponement/disruption clauses as well as a good medical coverage in order to be protected against most eventualities.

Please note that many credit card companies have a travel insurance component activated if you pay your trip with the credit card; please inquire with your credit card issuer

FORCE MAJEURE

Force majeure are unusual and unforeseeable circumstances beyond our control or the control of our suppliers, and which we could not avoid even with all due care; including, but not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, outages or power failures, natural or nuclear disaster, fire, flood, drought,adverse weather conditions, epidemics or outbreaks of illness and level of water in rivers.

In the event of a cancellation or significant alteration to the trip, EXO may: a) offer the traveller(s) alternative travel arrangements or products of comparable standard as may be possible and adequate in the circumstances; or b) if alternative travel arrangements or products are not offered, make a proportional refund of monies paid by the traveller (less any sums EXO is not able to recover from the supplier), or c) credit the proportional monies paid by the traveller to a future trip in any EXO destination

EXO may charge a fee to cover the administration costs associated with providing alternative travel arrangements or products.

CHILD POLICY

For EXO Travel Experiences (excursions and day trips) children between the ages of 2 and 11, at dates of travel, will receive a 15% discount off the Adult price (based on total travellers – adults + children 2-11), unless specified otherwise in a proposal.

For all tours involving accommodation, prices for children will be calculated to actual costs and all child discounts received from suppliers such as reduced entrance fees or value ads for children will be passed on to the clients. Accommodation is charged according to the individual hotel’s tariff and children occupying their own rooms will be charged as adults. During the booking process we will do our utmost to advise you of child discounts and extra bedding requirements for children.

All flights are quoted separately and children are charged as per airline policies. Infants under two years of age will be exempt from most charges except as mandated by airline policies.

CLIENT DOCUMENTS

All bookings will be confirmed by email along with relevant documentation such as Final Itinerary Booking Vouchers and Air Tickets (where needed). The confirmation email will constitute a written agreement and confirmation of all bookings.

EXO Travel issues vouchers for clients only in very specific cases when absolutely requested by the supplier. The client’s passport or ID card suffice as proof of identification and all services will be provided as agreed.

Passport and Visa requirements  are an agent/client’s responsibility and the information needs to be requested at quoting/booking time. The exact nationality of travelers must be provided when requesting information on visa policies.

Other personal documents  may be needed like a vaccine passport or a valid international driving license if self-driving is planned. A photocopy of all your documents and spare passport photos is always good to have just in case.

Passports need to be valid 6 months AFTER the date of departure  from the last country. Please check again with our specialists if you have any doubts.

Personal data is securely saved and encrypted  and only passed on to reliable suppliers if needed for issuance of travel documents and for security reasons. Personal data records are systematically deleted after the departure of clients.

ONLINE BOOKINGS THROUGH EXOCONNECT / XML

Bookings made through our Online system EXO Connect/ XML will be invoiced separately from bookings made via our Travel Consultants and are subject to your payment policy agreement with EXO Travel. Cancellation deadlines for XML online bookings vary according to the cancellation policies of hotels, airlines, cruises and other contractors of EXO Travel. The deadlines are displayed on EXO Connect/ XML.

EXO Travel will do the utmost to provide the services to the best of our capacity and to the satisfaction of you, our Agent, and your clients. It is the understanding that we act as an intermediary between the agent/client and airlines, hotels, transport operators, tourism suppliers and other contractors providing services in-country. We exert due care and diligence in selecting our local suppliers and shall in no event be directly liable to the agent/client, by reason of breach of services or unsatisfactory services provided by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond our control and could not have been avoided even if applying special care and diligence.

All disputes, claims and litigation regarding services shall first be settled by way of negotiation and mutual understanding involving ourselves and third party suppliers at fault. Exotravel will act as intermediary and mediator between agent/client and third party suppliers and defend the interests of our agent/client. In the event that such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by local arbitration in Vietnam, Cambodia, Laos, Myanmar, Thailand, Indonesia, Japan, Malaysia or Singapore.

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• Explore Angkor watt and its temples
• Visit to Ta Prohm temple
• Explore Phnom Penh
• Discover Oudong Mountain grants magnificent views

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Travel themes.

• National Parks
• Nature & Wildlife

Destinations

Attractions.

• Banyon Temple
• Historic sightseeing
• Short Cruise
• Trains & Rail

Trip includes

• Accommodation in a shared twin or shared double room in selected hotel
• Meals as mentioned (B= Breakfast, L= Lunch, D= Dinner)
• English speaking local guide (for other languages a supplement applies)
• Tours and transfers as mentioned by private air conditioned vehicle unless stated otherwise
• Entrance fees for mentioned visits
• Daily drinking water and cold towels

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Meals: Dinner

Welcome to Siem Reap, the charming gateway to the famed temples of Angkor. Greeted by a local English speaking guide, visitors will be accompanied to the hotel for check in.

Meals: Breakfast and Lunch

Meals: Breakfast, Lunch and Dinner

brings with it an incredible experience learning about life in a typical village, enjoy a warm welcome from the locals, meet local communities and find out about village customs and cultures.

This morning, guests are picked up at the hotel in Siem Reap and driven through the rural Cambodian countryside to Banteay Chhmar.

After waking up to the sights and sounds of a local Cambodian farming village, enjoy breakfast with  the local hosts.

Meals: Breakfast

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Dates & Availability

Check Current Availability, prices, specials with Exo Travel .

The total tour cost includes the tour price (regular or promotional) and the compulsory local payment. The promotional price is subject to change. Check directly with the operator for the latest price offer. The tour operator requires you to pay only the tour price to purchase your travel. The compulsory local payment will be paid when you join the trip. All prices are based on double, twin or triple share occupancy. Solo passengers will be accommodated in a double, twin or triple room according to availability with a passenger(s) of the same gender. Single supplement only needs to be paid if the passenger does not want to share and requests their own room. Discounts can only be applied at the time of booking and cannot be added at a later date, regardless of any changes made to the original booking.

Prices may vary due to local taxes and trip seasonality. Click "Request Info" to inquire directly with the tour operator for the final trip price.

Exo Travel Reviews & Ratings

Other exo travel reviews, do not book with exo travel.

My bestfriend and I had this AMAZING trip booked to Thailand for my 50th birthday at the end of March. We planned to travel to 3 different cities in 10 days and had...

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Been a loyal traveler with EXO for the last 15 years. They are the best!!! Alw...

I would not recommend this company

Get guides that stay with you and are knowledgeable. I would not recommend this company.

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Asia has been capturing the imagination of visitors for centuries. And for the past 20 years and more, EXO Travel (formerly Exotissimo) has been helping our clients discover exactly why. With local teams in every major Asian destination, we seek out, refine and deliver a diverse range of travel experiences for a global audience. We succeed because we are as passionate about our job as we are professional. EXO now has more than 700 people in Vietnam, Myanmar, Laos, Cambodia, Indonesia, Thailand, Japan and China. Our values are rooted in our dedication, determination and unquenchable thirst for adventure.

About Travelstride

Find your perfect trip, travel confidently, what's excluded.

• Visa for Cambodia (Visa issued on arrival for most nationalities, USD30/pax, please bring 1 passport photo)
• Any surcharge/extra fees for visit of the Angkor Historical site imposed by the Apsara Authorities in Siem Reap which are subject to change without prior notice
• Other meals than mentioned
• International and Domestic Flights
• Camera/video entrance fees
• Personal expenses (drinks, laundry, telephone, tips etc)
• Travel insurance including recommended helicopter evacuation for Cambodia
• Other services not clearly indicated in the package inclusions above

All cancellations must be made in writing and acknowledged by EXO Travel. A 10% handling fee will be charged for any cancellations made 30 days or more prior to your arrival unless there are any charges or prepayments due according to the policies of hotels, airlines, cruises and other contractors of EXO Travel.

Cancellation Policy

• More than 30 days before departure:  10% of total tour price
• Between 30 and 21 days before departure: 25% of total tour price
• Between 20 and 8 days before departure:  50% of total tour price
• Between 7 days and 48 hours before departure: 75% of total tour price
• Less than 48 hours before departure:  100% of total tour price

Note: Depending on destination, airlines, hotels and cruise operator cancellation policies, the above cancellation policy is subject to change.

9 Breakfasts, 8 Lunches and 5 Dinners

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June 1, 2020

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Ukraine; Belarus; Moldova, Republic of; North Korea, Democratic People's Rep; Russia; Israel

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Use this tool to calculate all purchases like ski-lift passes, show tickets, or even rental equipment.

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Trip Cancellation & Travel Insurance

Is trip cancellation insurance worth it? The answer is almost always yes, especially if your resort, hotel, or  airline has a strict cancellation policy. Trip cancellation benefits are also a must-have if you’re going on a cruise, as most cruise lines won’t refund any money if you must cancel your trip at the last minute.

Allianz Travel Insurance plans can reimburse you for lost trip expenses if you must cancel your trip for one of the covered reasons named in your plan. The Cancel Anytime upgrade , available with certain plans, reimburses 80% of your prepaid, non-refundable trip costs if you cancel your trip for almost any unforeseeable reason your plan does not already cover.

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Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at  800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected] .

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Summer travel could be extra chaotic as United pilots take unpaid leave and Boeing issues pile up

• United Airlines has asked its pilots to take unpaid leave this summer and possibly into the fall.
• Across airlines, summer fliers may see disrupted flight schedules and pricier tickets.
• In June, 2.5 million passengers went through US security checkpoints.

In an early blow to summer travel, United Airlines has asked its pilots to take an unpaid leave next month, citing delayed aircraft deliveries from Boeing.

In a statement to CNBC , United confirmed the "voluntary, unpaid time off."

In a note sent to pilots on Friday, the United chapter of the Air Line Pilots Association wrote that the union expects the airline to extend the unpaid leave offer into this summer "and potentially into the fall."

United employed 13,831 pilots in 2022, per the company's most recent data .

The union note on Friday said flight forecasts have been "significantly reduced" due to changes to United's Boeing 787 and 737 deliveries and that the airline expects the issues to impact other fleets.

This summer was scheduled to be United's busiest in a decade. In January, the company said it would add over 100 daily departures from American hubs and announced its largest trans-Atlantic schedule.

Related stories

The specific changes to United's summer flight lineup were not immediately available. The company did not respond to a request for comment from Business Insider sent outside normal business hours.

Boeing's troubles could hurt other airlines' passengers this summer. Fliers may see rescheduled flights as airlines pull planes out of service and revamp schedules to account for new plane delays. Prices may go up, too: the CEO of Ryanair, which only flies Boeing 737s, said last month that ticket prices may rise 10% because the company won't have all the planes it ordered on time.

Summer is one of the busiest periods for American carriers. June 2023 saw an average of 2.56 million passengers per day passing through Transportation Security Administration checkpoints, making it the busiest month at US airports since July 2019.

Boeing's ills hit airlines across the world

United and other airlines, including Southwest Airlines and Ryanair, are scrambling to work with reduced deliveries from Boeing, as the US plane manufacturer focuses on fixing safety lapses after the January 5 flight Alaska Airlines door blowout accident . Boeing's 737 planes are most commonly used on domestic routes.

"It's a simple matter of supply and demand," aviation analyst Richard Aboulafia told BI last month . "With new aircraft production heavily constrained, especially at Boeing, and a limited number of older aircraft that can be kept longer in service, and continued very strong demand, prices are likely to increase."

Scott Kirby, the CEO of United, has been vocal about his frustrations with Boeing and in January said he is looking to change the planes the company orders in the future. New planes could alleviate United's problems in future years, but they would not be delivered in time for this summer's travel rush.

The Boeing plane delay comes amid turmoil for United's operations. Last week, the US Federal Aviation Administration said it was increasing scrutiny of United to ensure the airline's compliance with safety regulations . The oversight follows a series of safety incidents in the last month alone, including an overflowing toilet on a flight from Frankfurt, a missing external panel in a plane that landed in Oregon, and a tire lost after takeoff on a flight from San Francisco to Japan.

Last month, over 1,000 flights were delayed or cancelled — from a combination of weather, technology issues, and airspace constraints — disrupting spring break travel plans around the US.

Watch: Thousands of bags pile up at US airports after flight cancellations

• Main content

StarTribune

The next total solar eclipse will hit these two popular world travel destinations in 2026, iceland-spain eclipse in 2026.

Feeling FOMO from not traveling for the Great Texas-Indiana Eclipse of 2024? Yeah, we know. Then it's not too soon to daydream about the next total solar eclipse, coming to Iceland and Spain on Aug. 12, 2026. It makes for a tantalizing choice for travelers.

Around 5 p.m. GMT, the zone of totality will fall across western Iceland, including the acclaimed, remote Snaefellsnes Peninsula and the Reykjavik region, with more than two minutes of blackout. Then the moon's shadow crosses to northern Spain, on a swath between Barcelona and Madrid, for almost two minutes of totality. It ends near sunset over the Balearic Islands (Ibiza, Mallorca, Menorca, etc.). Eastern Greenland, far northern Russia and a sliver of Portugal will also get in on the total darkness.

Grand Marais, Minn., will see about 6% of the sun eclipsed that day; Minneapolis will see only 0.49%. The next TSEs to be visible in the continental U.S.? Set reminders for Aug. 23, 2044, and Aug. 12, 2045.

Simon Peter Groebner

Airbnb updates cancellation policy

Airbnb is updating its Extenuating Circumstances Policy, including renaming it the Major Disruptive Events Policy. Under this updated cancellation policy, guests can cancel reservations and receive refunds in cases of "foreseeable weather events," such as hurricanes, that would result in another covered event occurring, such as large-scale utility outages. According to Travel + Leisure, the policy already applies to other unexpected major events, such as declared public health emergencies, including epidemics, but excluding COVID-19. This revised policy, which will go into effect on June 6, overrides individual hosts' own cancellation policies. This updated policy also applies to mid-trip cancellations, so travelers can receive refunds for the unused portion of their stays in the event of a covered cancellation.

TravelPulse

Sammy Hagar in Vegas

Former Van Halen frontman Sammy Hagar is setting up Sammy's Island at the Palms Pool in Las Vegas, opening May 17. Its signature party platform is the island in the middle of the deck, encircled by pools, cabanas and revelers on deck chairs. Such hits as "I Can't Drive 55," "Right Now," and "Why Can't This Be Love" will emanate from the spot. Sammy's Island is essentially Hagar's famously free-spirited personality adapted to Vegas. The Palms Pool's tropical vibe fits the Captain of Cabo Wabo's general concept to build a rock-party oasis similar to his buoyant beachside birthday parties. "I'm not a big planner. I'm a big thinker. So I just started thinking, let's build something with a Cabo Wabo theme, and have everything I would ever want in one place," Hagar said. "So we created that."

Las Vegas Review-Journal

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Coronavirus Hotel and Vacation Rental Cancellation and Change Policies: Updates

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Best Western

Marriott bonvoy.

In response to the COVID-19 pandemic, many hotel and vacation rental brands adjusted their flexible change and cancellation policies, similar to those offered by airlines .

Many hotel cancellation policies continue to evolve, so make sure to check the hotel brand website for the latest information.

“Free” change policies don't apply to the difference in cost between two reservations. For example, if your original reservation cost $100 and your new reservation is $150, you will still owe the $50 difference, but you won't owe any additional change fees. Also, if you used a third-party travel agency like Orbitz or Hotels.com to book, you will likely need to call that company (instead of the hotel brand) to change or cancel your booking.

» Learn more: How to find the best travel insurance

Guests must adhere to the cancellation terms of each individual listing, which are set by the listing’s owner. Airbnb allows owners to choose from six types of cancellation policies, ranging from “Flexible” to “Super Strict 60 Days.” If your rental is “Flexible,” then you’re entitled to free cancellation until 24 hours before check-in. In contrast, the “Super Strict 60 Days” means you must cancel at least 60 days before check-in. And even still, you’ll only get a 50% refund of the nightly rate and the cleaning fee (but not the service fee).

Airbnb does have a new feature that allows you to filter out rentals with tough cancellation policies; just ensure you have that filter selected if there’s a chance you might ditch your reservation.

» Learn more: My Airbnb's canceled — now what?

Best Western previously offered a flexible booking policy on new and existing bookings, but the chain has not extended this policy. Instead, you’ll have to adhere to the standard cancellation policy, which isn’t exactly standard at all, as Best Western reservation cancellation policies vary by location. You should always review the policies of each individual Best Western hotel before booking.

Choice had a flexible policy for bookings with arrival dates through Sept. 30, 2020.

But now, there’s no longer a blanket coronavirus cancellation policy for new reservations. Instead, the hotel’s individual cancellation policy that’s in place at the time of booking will apply.

Hilton has long had one of the most generous blanket change/cancellation policies. All Hilton hotels offer flexible booking options with free changes and cancellations. Additionally, most hotels allow you to change or cancel up to 24 hours before your arrival day.

Hyatt has offered flexible bookings throughout the pandemic, including its current policy which covers all new bookings for travel through mid-2021.

Hyatt has added some caveats to the new-booking policy, noting that some properties might suspend it during high-demand times such as holidays. Make sure to check the policy on your specific reservation before hitting "book."

If you’re willing to reschedule your trip, all bookings made directly with IHG can be changed without charge prior to the hotel’s change deadline, but the catch is that deadlines vary by hotel. Additionally, if you change your room to a date that has a more expensive rate, you’ll still have to pay the difference.

As far as canceling outright, IHG has a few options, including a "Book Now, Pay Later" rate that is effectively fully refundable.

There’s also a “Best Flexible Rate,” which allows you to change or cancel your reservation 24 hours in advance and in some cases up to 6 p.m. local hotel time on the day of arrival, depending on the hotel.

If you're looking for flexibility, choose one of those options, even if they are more expensive than advanced purchase rates.

Marriott initially introduced a broad, generous change/cancellation policy on all new and existing bookings, then tightened it by adding some limitations. Now, its standard cancellation policy applies to nonrefundable bookings.

» Learn more: Concerned about coronavirus? NerdWallet answers questions about travel, finances

Radisson at one point offered one of the most flexible policies for new bookings.

Stays as of Jan. 1, 2021, are subject to the rate conditions at the time you book. The good news: Radisson offers a rate option that includes free cancellation or modification of your reservation up to 24 hours before arrival. If there’s a chance you’ll cancel, it’s worth the upcharge for that option.

Vacation rental brand Vrbo is an Airbnb alternative that does not have any clear cancellation policy specific to COVID-19; instead, it punted the responsibility to its hosts. Its policy suggests that those hoping to cancel bookings should "contact the property owner or manager to discuss their cancellation and refund policies."

Vrbo allows its hosts to create custom policies, so you should always read the fine print on each listing before booking.

» Learn more: Airbnb vs. Vrbo: Which is better for travelers?

Wyndham initially allowed free changes and cancellations on new and existing bookings but did not extend those policies beyond the summer. Travelers are subject to not only the cancellation policy of each specific hotel, but also the specific type of rate that's booked. While many rates do have flexible cancellation policies, some rates are not able to be canceled.

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On a similar note...

Coronavirus cancellations: What to do if you’ve booked travel through an online travel agency (OTA)

Do you have an upcoming trip you booked through an online travel agency (OTA) that you're reconsidering? We don't blame you, especially if it's in the near future.

The good news is that travel companies around the globe are offering travelers more flexibility when it comes to rescheduling and canceling plans due to the novel coronavirus outbreak. For instance, most airlines are waiving change fees and hotels are offering flexible cancellation policies . In general, OTAs abide by their partners' policies, which means that online changes and cancellations should be much more accessible given the large number of policy changes that have taken over the industry.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter .

Here's what you need to know about rebooking and canceling with OTAs during the coronavirus outbreak.

Booking Holdings Group (Priceline, Booking.com, Kayak, etc.)

Priceline is asking that customers who are not traveling within 72 hours refrain from calling until it is closer to the travel date. If you are trying to cancel, and you booked within the last 24 hours, log into My Trips or search in Find My Trips to view your itinerary, and see if you are eligible for online cancellation. In some cases, you may be redirected to the airline's website to cancel your ticket.

If you are flying a low-cost carrier then you will need to reach out to the carrier directly for changes and cancellations. You can reach each by calling the following numbers.

• Spirit: 801-401-2222
• Frontier: 801-401-9000
• Volaris: 855-865-2747
• Viva Aerobus: 866-359-8482
• Vueling: 011-34931-518-158

Otherwise, if your travel is more than 72 hours away and is not listed above, you can fill out this cancellation form to request a refund. To see if your respective airline is offering free flexibility, check here.

Related: Airline coronavirus change and cancellation policies

In addition, hotel bookings made through Priceline or another Booking Holdings company are subject to the cancellation policy and any applicable travel waivers of the hotel company providing your stay. You can view cancellation policies for the major hotel chains on Kayak's — another Booking Holdings company — website .

Priceline is a part of the Booking Holdings, which includes the following brands: Kayak , Booking.com, Agoda and RentalCars.com. All of these OTAs follow the policies of their partners, so be sure to stay updated on current airlines, hotel and car rental policy changes as the coronavirus situation evolves.

Related: Hotel coronavirus change and cancellation policies: What to know

The Expedia Group (Expedia, Orbitz, CheapTickets, hotels.com, etc.)

The Expedia Group is one of the largest holders of OTAs. Included in its portfolio is the following sites:

• Travelocity
• CheapTickets

Like most travel companies right now, OTAs in the Expedia group have been receiving an influx of calls. In an effort to combat that, all of the sites are asking that customers refrain from calling unless travel is within seven days. If you are scheduled to travel within the next seven days and the airline you booked is offering a flexible change policy, then you will likely be able to make the changes online on your own.

Hotels.com has paused the expiration of any collected nights or rewards due to expire between April 1 and Dec. 31. They're also extending all Gold and Silver memberships that are up for renewal between Feb. 1, 2020 and Jan. 31, 2021 for an additional year.

If you booked a nonrefundable rate prior to March 19, 2020 for stays between March 20 and May 31, you'll receive an email asking if you wish to keep or cancel your booking. If you want to cancel, you'll be eligible for a full refund or a voucher allowing you to rebook the original property when it is safe to travel again. You must cancel your booking at least 24 hours before check-in.

Hotels.com is still working with travel partners to implement flexible policies for stays after May 31.

For all other stays, all Expedia-owned OTAs recommend signing into your account, going to "My Trips," clicking "Change," and checking to see if your travel dates are eligible. This will tell you whether a penalty fee is being imposed are not.

Company policies are changing by the day and vary from partner to partner — you can save yourself some time by going to their policy pages online where all of the information is posted on the status of any booked travel.

It should also be noted that any flights booked with low-cost carriers via Orbitz, Expedia or CheapTickets must be changed, canceled or refunded with the carrier directly. The OTAs follow the policies of its partners, which means that any credit, refund or change will be at the discretion of the airline, hotel, cruise line or other travel provider.

Kiwi.com is a Czech Republic-based OTA with a large U.S. presence. The OTA specializes in piecing together itineraries across multiple airlines with "self-transfer" tickets that are guaranteed by the OTA, but you can also book standard flight tickets, hotels and other travel through its website.

Like most OTAs, Kiwi is requesting that customers try and cancel their itineraries online through the Manage My Booking page on the OTA's website. There is a header labeled "Refunds and Cancellations" that states your cancellation options alongside any refund you may be eligible for.

In some cases, Kiwi may have you cancel your booking directly with the airline, hotel or other travel company you're set to travel with. The OTA's website notes that it will forward you any vouchers or other refunds you're eligible for; in the case of a full refund, it will be issued to your original form of payment.

If you can't cancel your booking online, Kiwi is requesting that you call to cancel if your trip departs in the next three days. This is to keep the phone lines open for those who need to cancel travel urgently.

Kiwi is handling all refunds and cancellations in accordance with the carrier's own refund policy. At this time, it does not offer any special refunds for nonrefundable hotel rooms or other types of travel.

eDreams is a Spanish OTA that — like Kiwi — has a U.S. presence. The OTA's website notes that you may be able to cancel tickets on select airlines and certain hotel stays using the Manage My Booking page on the eDreams website. If you can't change your booking online, call eDreams within three days of your scheduled date of travel to make changes. You must make all changes with budget carriers by contacting the carrier directly.

Interestingly enough, the OTA's website states that some insurance policies and the OTA's own "Cancel for any reason" and "flexible dates" policies aren't applicable due to the coronavirus outbreak. The OTA states that this is because the situation is considered "force majeure."

eDreams is handling all cancellations and changes in accordance with the airline, hotel or other travel carrier's own cancellation policies.

Bottom line

Travel companies are trying their best to prioritize customers with urgent travel changes. To save yourself and the customer service agent's time, be sure to check and see if you can make the changes online for yourself.

For more on travel during the coronavirus outbreak, see:

• What does the deadly coronavirus mean for travelers?
• Myth-busting: Will a face mask keep you safe from viruses on a plane?
• Extreme measures cruise lines are taking
• Should I travel? Advice for the coronavirus outbreak
• No coronavirus waiver? Some airlines have you more covered than others
• How a global outbreak has left the travel industry reeling

Andrew Kunesh contributed to this post.

Featured photo by Photo by Johner Images/Getty Images.

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A Cultural Mosaic: Discovering Southeast Asia’s Ethnic Groups

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Guaranteed Departure (SIC) Cycling Programs – Departure Dates Season 2024

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