Peak Metros reduced as more work from home - Nexus

  • Published 11 March 2023

The current Metro at a station

The number of Metro trains running at peak commuter times has been slashed due to more people working from home, transport bosses have said.

The reduction in extra rush-hour services has been put down to a lack of demand after the pandemic.

A passenger group has criticised the move and warned the cuts would leave trains around Newcastle city centre more crowded.

Operator Nexus said it would mean a "more reliable" service.

It announced on Friday that removing the Pelaw to Monkseaton trains would mean a service running through central Newcastle every six minutes, and every 12 minutes on the outer parts of the network.

Spares would be brought into use when needed or if another broke down, something which Nexus admitted was "happening more" as its current fleet approaches the end of its life.

The new Metro

They are due to be replaced by a £362m fleet from the autumn, which feature linear seating and air conditioning .

"More people work from home these days so the traditional rush hour is not as busy as it used to be, particularly on Mondays and Fridays," said Nexus' customer services director, Huw Lewis.

"To reflect this we have decided to withdraw some extra peak services that run between Pelaw and Monkseaton stations between 7am and 9am and then again between 4pm and 6pm."  

It is understood the peak service would not be restored once the new trains are running - though frequency would be upped to one every five minutes through central Newcastle and every 10 minutes elsewhere.

Kevin Dickinson, from the Sort Out The Metro passenger group, told the Local Democracy Reporting Service that reduced services coupled with significant cuts to bus routes was "like we have gone back 50 years in terms of passenger service". 

"Inevitably, this will lead to more cars on the road, more pollution and reduce the ability of the North East to attract businesses based in a mobile workforce," he said.

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Storm Babet Metro chaos LIVE: Updates as trains cancelled due to fallen tree

Metro trains are suspended in both Tyneside and in Sunderland due to overhead line issues causes by Storm Babet

  • Updated 22:03, 20 OCT 2023

Metro services have been suspended between St James and North Shields due to a fallen tree on the tracks

Metros have been suspended due to a fallen tree in Newcastle.

Trains are off between St James and North Shields as a result of the tree falling due to treacherous conditions caused by Storm Babet.

The tree has fallen at Chillingham Road and has damaged the overhead wires of the Metro network.

READ MORE: Storm Babet LIVE: Flooding and heavy rain updates amid 'danger to life' weather warning

Engineers are understood to be working to assess the damage with ticket acceptance in place on Stagecoach buses.

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  • Whitley Bay Metro station closed due to damage to roof 13:59
  • Metro suspended between North Shields and St James due to tree on overhead line 12:05
  • County Durham road to be closed for several hours due to fallen power cable 10:27
  • Get the latest updates on WhatsApp 09:36

Come back tomorrow for more updates

With Storm Babet set to continue throughout the night, we'll return with updates, including on the situation on the Metro, tomorrow. Our main Storm Babet blog is here .

You can also get notifications about the breaking North East news on Whatsapp -->

Airport Metro suspended

Now the Kingston Park to Airport stretch of Metro line is out of action.

"Due to the damage caused by Storm Babet across the Metro system we have no trains in both directions in the following areas: · North Shields and Monkseaton · Bede and South Shields · Kingston Park and Airport "

Bus ticket acceptance:

Stagecoach bus 18 between South Shields and Brockley Whins. This bus also covers Chichester, Tyne Dock and Simonside.

Stagecoach buses X77 and X78 between Newcastle and the Airport.

We also have ticket acceptance on the following Stagecoach buses: 12, 22, 39, 40, 62, 63 between Newcastle and Wallsend 317 between North Shields and Wallsend

Arriva buses: 306 and 308 between Newcastle and Whitley Bay 57/57A between West Monkseaton and Whitley Bay Trains between St. James and North Shields are operating at an approx. 30-minute frequency. Trains between Airport - South Hylton and Monkseaton - South Shields are not to timetable.

Trains running every 30 mins

Trains on the recently re-opened North Shields - St James stretch of the Metro line are running approximately once every 30 minutes.

Service resumes North Shields - St James

Metro latest - service suspended bede to south shields, too.

This is the latest:

"Customers are advised to check for information before travelling and consider whether their journey is necessary due to the ongoing disruption being caused by Storm Babet. No trains are running between St James-Monkseaton and Bede-South Shields."

Northumberland road flooded

Away from the Metro - the B6344 in both directions is closed due to flooding. That's from the Longframlington Turn Off to the B6341 at Rothbury.

Metro warning - 'essential travel only'

A statement from Nexus:

"Metro customers are being advised to check for information before travelling and consider whether their journey is necessary due to the ongoing disruption being caused by Storm Babet.

"Two service suspensions are currently in place on the network. There are currently no trains running between St James-Monkseaton, and Bede-South Shields due to the impact of the storm on Metro infrastructure.

"Metro tickets and passes are being accepted on local bus routes in affected areas. The Go North East strike means some buses will be busier than usual, particularly between Gateshead and Sunderland.

"Whitley Bay Metro station is currently closed due to the damaged canopy. North Shields Metro station ticket concourse is closed until Saturday due to loose ceiling tiles. Customers can still access the station using the side entrances as they are still in use.

"The Shields Ferry will remain suspended until Sunday, 22 October, due to the tidal swell. Replacement buses running via Tyne Tunnel.

"Customers can keep up with the latest information on the Metro’s X page, formerly Twitter, @My_Metro and at www.nexus.org.uk "

Stagecoach ticket acceptance in South Tynesdie

Metro ticket acceptance.

This is the current situation with Metro ticket acceptance:

"We have ticket acceptance on the following Stagecoach buses: 12, 22, 39, 40, 62, 63 between Newcastle and Wallsend 317 between North Shields and Wallsend Arriva buses: 306 and 308 between Newcastle and Whitley Bay 57/57A between West Monkseaton and Whitley Bay."

More disruption between Pelaw and South Shields

Stretch of metro line reopens.

Some improvement on the Metro -

Latest from Nexus

This is the latest from Nexus' website:

"We have no trains between St. James and Shiremoor in either direction due to a tree falling onto a Metro in the Byker area, storm damage and an obstruction on the overhead line. We have ticket acceptance on the following Stagecoach buses: 12, 22, 39, 40, 62, 63 between Newcastle and Wallsend 317 between North Shields and Wallsend Arriva buses: 306 and 308 between Newcastle and Whitley Bay 57/57A between West Monkseaton and Whitley Bay Trains between Shiremoor and South Shields/ Airport and South Hylton are not to timetable. Please leave extra time for your journey."

What have we seen today so far?

A reminder that today has seen Storm Babet cause substantial upheaval on the Metro system. Here's where we're at now ->

No trains on the St James - Shiremoor section of the Metro. That's the majority of the North of Tyne section of the yellow line. Trains from Shiremoor to both South Shields, Airport and South Hylton are now running - but not too timetable.

The Shields Ferry remains suspended - while Northern Rail has also experience disruption on the Newcastle to Carlisle line.

No Metro trains between St James and Shiremoor

There are currently no trains running between St James and Shiremoor in either direction due to a tree falling onto a Metro track in the Byker area, storm damage and an obstruction on the overhead line.

Passengers urged to check before travelling as Storm Babet has severe impact on railway

Network Rail and train operators are continuing to urge passengers in the North East to check before travelling as flooding and high winds brought by Storm Babet are causing disruption to services.

Network Rail teams have been working around the clock to try and keep disruption to a minimum, including removing trees which have fallen onto the railway tracks.

However, the high levels of rainfall and strong winds are having a significant impact on services, with the situation changing rapidly.

Flooding and debris on the track has affected dozens of routes across the North East, including trains to and from London. Some routes are completely closed and trains having to run at severely reduced speeds on others.

Passengers who plan on travelling via train today are being urged to keep checking for the latest updates via National Rail Enquiries or with their train operator as there are a number of ongoing incidents.

Matt Rice, route director for Network Rail’s North and East Route, said: “Our teams are working hard to keep passengers moving safely but we are currently tackling a number of weather-related incidents.

“Flooding on the line is a major problem and we’re sorry for the impact which this is having. If you are planning on travelling today, please keep up to date with your journey by visiting National Rail Enquiries or checking with your train operator.”

Metro service resumes between Pelaw and South Hylton

Service has resumed between Pelaw and South Hylton in both directions but trains are not to timetable.

Buses accepting tickets following Metro service suspension

Due to the service suspension between Monkseaton and St James, there is ticket acceptance on the following Stagecoach buses between Newcastle - Wallsend 12, 22, 39, 40, 62, 63. Stagecoach 317 between North Shields - Wallsend.

Arriva services 306 and 308 between Newcastle and Whitley Bay. Arriva 57/57A between West Monkseaton - Whitley Bay.

No Metro services between Monkseaton and St James

There are currently no trains running between Monkseaton and St James in both direction.

This is due to a tree falling onto a Metro in the Byker area and damage to Whitley Bay station roof.

Shields Ferry to remain suspended until Sunday

The Shields Ferry is to remain suspended until Sunday due to Storm Babet.

Nexus said the storm was creating a significant tidal swell which is forecast to last all of Saturday. The service suspension is a safety precaution.

A replacement bus is running today, and will continue on Saturday via Tyne Tunnel, 7am until 11pm..

Shields Ferry tickets are being accepted on Metro, and customers can also travel between North Shields and South Shields on Stagecoach services 10 and 11.

Customer Services Director at Nexus, Huw Lewis, said: “We won’t be able to operate the Shields Ferry until Sunday, 22 October.

“Storm Babet has caused a tidal swell which is going to carry on throughout Saturday. The ongoing suspension of our ferry crossings is in the interests of safety.

“This means that we won’t be able to operate until Sunday morning at the earliest.

“We have a replacement bus service today, running every half an hour via the Tyne Tunnel, and that will continue tomorrow from 7am through until 11pm.

“I’m grateful to customers for their patience during this disruption. All the latest updates will appear on our website, www.nexus.org.uk and on the Shields Ferry’s Facebook page.”

Whitley Bay Metro station closed due to damage to roof

Whitley Bay Metro station has been closed. This is due to wind damage to the roof structure.

Northern trains between Newcastle and Carlisle delayed or cancelled due to tree blocking line

Due to a tree blocking the railway between Newcastle and Carlisle, all lines are blocked.

Northern train services running through these stations will be cancelled or delayed. Disruption is expected until 5pm.

Metro service between North Shields and St James likely to be off for several hours

Nexus says the service between North Shields and St James is likely to be off for several hours. Teams are on site getting ready to move the tree from the tracks.

A spokesperson further added: "The service suspension between Pelaw and South Hylton has occurred on the Network Rail section of line and we are awaiting an update from them on what the issue is with the overhead line."

Picture of tree fallen on Metro tracks

Metro trains are currently suspended between St James and North Shields due to a fallen tree on the tracks.

nexus metro travel updates

Latest Nexus statement on Metro disruption

A Nexus spokesperson said: “We currently have a service suspension between Pelaw and South Hylton, due to an overhead line issue on the Network Rail line.

“We are wating for confirmation from Network Rail what the issue has been caused and whether or not it is storm related.

“Customers can use their tickets and passes on local Stagecoach buses in the affected area. Please check for info before travelling and allow extra time for your journey.

“The service suspension between North Shields and St James remains ongoing due to a fallen tree at Chillingham Road. We have teams at that site dealing with this issue.”

Information for Metro passengers

There is a service suspension between Pelaw and South Hylton - and ticket acceptance on Stagecoach buses between Sunderland and South Hylton.

Due to the Go North East bus strikes, customers between Pelaw and Sunderland are advised to make alternative arrangements.

Stagecoach accepting Metro tickets

Stagecoach are accepting Metro tickets and passes on their services.

No Metro trains running between Pelaw and South Hylton

No trains are running between Pelaw and South Hylton in both directions.

This is due to overhead line issues on Network Rail.

It could take a number of hours to remove tree

Staff on site say it will take a number of hours to remove this tree from the Metro network.

Tree brought down on Metro network by Storm Babet

A Nexus spokesperson said: “There is currently a service suspension in place between St James and North Shields due to a fallen tree at Chillingham Road.

“Engineers are on the way to assess the damage to the overhead wires and remove the fallen tree from the lines.

“Ticket acceptance has been arranged on Stagecoach bus services. 12 22 39 40 62 63 317.

“The tree has been brought down by Storm Babet.”

Metro suspended between North Shields and St James due to tree on overhead line

Metro trains are have been suspended between North Shields and St James in both directions.

This is due to a tree on the overhead line/track area.

Tickets are being accepted on Stagecoach bus services.

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  1. Live travel news

    Live updates 2. Live updates 2. Planned works 3. Timetable changes 2. Night work. Trains are running to all destinations with gaps in service on both the Yellow and Green lines. Please check the POP app for the latest train times. Thank you for your patience during this time. Updated at 12:55, Tuesday, 30 April 2024.

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    Live Travel Map. Plan your journey on our interactive map and see the times of the next bus, Metro, train or ferry. Start your journey. Take the kids for free all day, every day. Read more. Make the most of your Metro experience. Read more.

  3. My Metro (@my_metro)

    Follow @my_metro for the latest news, updates and travel advice on the Tyne and Wear Metro system, operated by Nexus.

  4. Live travel news

    Metro maps; Live travel news; Tyne Bridge Travel Tips; Looking after our customers ... Bus strategy Better Bus Area Fund Bus stations and stops Live travel news Fares on selected Nexus bus services. Open search form. Live travel news ... Live updates Planned diversions Timetable changes 1. No Metro disruptions. No planned diversions . Service ...

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  6. nexus.org.uk

    Use the Live Travel Map to see the times of the next bus, Metro, train or ferry, or to plan a journey.

  7. Nexus to make changes to Metro peak service timetable due to fall in

    Huw Lewis, customer services director at Nexus, said: "We are changing the Metro timetable during the morning and afternoon to give customers a more reliable service and reflect the change in demand for travel since the pandemic. ... "Customers can get real time information on trains from our Pop travel app and website, as well as from ...

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    Nexus, the public body that owns Metro, worked closely with its technology partner Newcastle -based Nebula Labs to integrate its real-time systems into the iOS operating system, resulting in a single app for every kind of smartphone. Apple smartphone users with the Metro app should see it update automatically from Metro to Pop.

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  11. Everything we know after Metro trains were suspended on Thursday

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    Latest Nexus statement on Metro disruption. A Nexus spokesperson said: "We currently have a service suspension between Pelaw and South Hylton, due to an overhead line issue on the Network Rail line.

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    The NEXUS program allows pre-screened travelers expedited processing when entering the United States and Canada. Program members use dedicated processing lanes at designated northern border ports of entry, NEXUS kiosks when entering Canada by air and Global Entry kiosks when entering the United States via Canadian Preclearance airports. NEXUS members also receive expedited processing at marine ...

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