plantronics voyager legend charging case not charging

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Poly Voyager 5200 UC - Charging case does not charge headset

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Poly Plantronics+Polycom Voyager Legend Portable Charge Case User Guide

Table of Contents

Poly Plantronics+Polycom Voyager Legend Portable Charge

Introduction, specifications, what’s in the box, description, app for plantronics hub, innovative poly, traveling/on-the-go use case, read user manual online (pdf format), download this manual (pdf format).

Neil Armstrong, Buzz Aldrin, and their NASA team embarked on a journey to the moon in 1969. Our headsets were among the items they grabbed. Since then, we have continued to provide smooth work from everywhere. That was over 50 years ago. The partnership between Poly and HP will make it possible for us to develop the hybrid work environments of the future. As an one organisation, we are stronger together and constantly redefining how work is done.

Talk/standby time Up to 7 hours/11 days*

Noise-canceling Triple-mic active Digital Signal Processing (DSP) Internal, adaptive 20-band equalizer, acoustic echo cancellation, sidetone detection

Wind canceling Stainless steel windscreens, acoustic fabric mesh blocks wind, electronic filter in mic circuitry

Smart sensor technology Dual capacitive sensors react to wearing status to route audio and auto-answer calls

Multipoint technology Stay connected to two phones and answer calls from either one

Bluetooth v3.0 Profiles Advanced Audio Distribution Profile (A2DP), Audio/Video Remote Control Profile (AVRCP), Wideband Hands-free (HFP) Profile 1.6 and Headset (HSP) Profile 1.2

Water resistance P2i nano-coating for sweat and moisture protection

Updateable firmware Personalize key settings online using the Plantronics MyHeadset Updater tool: plantronics.com/us/support/ headset/updater

Charge connector Proprietary snap-fit magnetic connection

Charge time (maximum) 90 minutes for a full charge

Battery type Rechargeable, non-replaceable lithium-ion polymer

Headset battery meter On-screen for iPhone, enabled by Find MyHeadset app or Battery Meter widget for Android™

Weight 18 grams

Operating + storage temp 32°F–104°F (0–40°C)

Service and support 1-year limited warranty

• Charge Case

For charging, storing, and protecting your Plantronics Voyager Legend Bluetooth headset while you’re on the go, the Voyager Legend Charge Case is the ideal accessory. The Voyager Legend headset can be recharged twice with the case’s internal battery for an additional up to 14 hours of talk time (up to 21 hours of talk time total). Additionally, has LED indicators so you can quickly see the headset and case’s battery life. Any micro USB charging cable can be used to recharge the case (2′ USB to micro USB cable provided). Please be aware that the charging case must be charged first and that the cable cannot fit inside the case.

Included is a charging cable Any micro USB charge cable can be used to recharge the case (a 2-foot USB- to-micro USB cable is included). The headset is sold separately.

LED Signaling LED indicators provide a quick peek at the headset and case’s battery life (headset sold separately).

Talk Period For an additional 14 hours of power (two full backup charges).

enables customers to alter settings and view the status of their Plantronics audio device on a mobile device (Android and iOS versions available). Update firmware, adjust language settings, check battery life, and more while customizing your ringtone. To find a lost headset, use the find my headset feature.

Poly produces high-quality audio and video devices so you may hold the greatest meetings possible wherever, at any time. Our desk phones, analytics software, video and audio conferencing equipment, headsets, and other products and services are exquisitely crafted to link people incomparably clearly. They are of professional quality, simple to use, and effortlessly integrate with the very finest video and audio conferencing services. You’ll do more than just show up when you use Poly (Plantronics, Inc., formerly Plantronics and Polycom), you’ll stand out.

Portable charging case that is convenient for on-the-go charging.

• Using our user-friendly Plantronics Find MyHeadset Updater program, you may update online using your Mac® or PC with your USB cord to customize feature settings and upgrade software.
• To answer a call, simply say “Answer.” Check the battery level by pressing a button, or hear a list of commands by saying “What can I say?”
• In order to save you from having to look at your phone, Caller Announce announces the name of incoming callers.
• Military-grade nano-coating from P2i protects the headset against perspiration, moisture, and spills. Moisture-resistant Visit our website at plantronics.com for more details on Plantronics products. Visit plantronics.com/pairing  for assistance with pairing. Visit plantronics.com/support or give our industry-leading customer service staff a call at 1-866-363-2583 for more assistance.

What is the difference between the Voyager Legend UC and the Voyager Legend UC Bluetooth?****

The Voyager Legend UC Bluetooth has a built-in Bluetooth capability. The Voyager Legend UC does not have a built-in Bluetooth capability and must be paired with a Bluetooth headset.

What is the difference between the Voyager Legend UC and the Voyager Legend UC USB?****

The Voyager Legend UC USB has a built-in USB port to charge your mobile device. The Voyager Legend UC does not have a built-in USB port and must be charged using an AC adapter.

What is the difference between the Voyager Legend UC and the Voyager Legend?****

The Voyager Legend has no multipoint technology and does not support two devices at once.

How do I pair my Plantronics headset with my mobile device?****

Please refer to your mobile device user guide for instructions on how to pair your Plantronics headset with your mobile device.

How do I set up multipoint technology on my Plantronics headset?****

Please refer to your mobile device user guide for instructions on how to set up multipoint technology on your Plantronics headset.

Does my Plantronics headset support Bluetooth v3.0?****

Yes, all Plantronics headsets that are compatible with Bluetooth v3.0 are listed in this user guide under “Bluetooth version.” If you have any questions regarding which Plantronics headset is compatible with your mobile device, please contact our customer service team at 1-800-527-2447 or visit us online at www.plantronics.com/support .

How do I update my Plantronics headset’s firmware?****

Please refer to your mobile device user guide for instructions on how to update your Plantronics headset’s firmware. If you have any questions regarding which Plantronics headset is compatible with your mobile device, please contact our customer service team at 1-800-527-2447 or visit us online at www.plantronics.com/support .

How long does it take Voyager Legend to charge?****

It will take 90 minutes to charge. Once charging is finished, you can leave your headset plugged in to the charger without risking battery damage. Dock your headphones after the case has been charged for 90 minutes.

How do I know when my Voyager Legend is charged?****

Check the state of the battery. To check the headset’s or charging case’s battery life, press the battery status button. Your Voyager Legend headset and your Bluetooth USB adapter are already paired.

Can you use Plantronics headset while charging?****

Although the headset can be used even while charging, we advise against doing so for safety concerns. Instead, charge the headset only when it is turned off and not in use. If you have any additional questions, don’t hesitate to get in touch with our customer service team at www.plantronics.com/support .

How long will Voyager battery last?****

Before their batteries run out, the two Voyagers should continue to operate for another five years or more. Both are propelled by electricity produced by radioactive plutonium’s heat. The energy supplied to the spacecraft decreases as the plutonium does.

Why does my Voyager Legend keep disconnecting?****

The sensors may be triggered by a variety of circumstances, including wearing glasses or having the earpiece slightly out of place in the ear. It is best to replace the unit if you continue to receive the same outcomes.

What are the indicator lights on Voyager legend?****

Both the headset’s and the charge case’s remaining battery life are displayed by the two indicator lights on the Voyager Legend charging case.

Download this manual  >>

Related Manuals

Power button is broken.

Dead battery., water damage to battery., connect button is not working., microphone malfunctioned., water damage to the microphone assembly., volume is turned down or off., earpiece assembly is not working., water damage to speaker inside earpiece., the orientation of the earpiece unit is not correctly aligned for the user's personal comfort., the soft, rubber, protective earpiece tip is damaged., one or more of the components were damaged to cause the balance of the unit to become off-kilter., the battery is drained., the battery is defective., the main internal circuit board is malfunctioning and needs to be replaced., plantronics voyager legend troubleshooting.

The Plantronics Voyager Legend is a Bluetooth headset that was originally released in September, 2013. With talk time up to 7 hours and a range of 33 feet, the popularity of this device is only rivaled by customer satisfaction with the product.

Student-Contributed Wiki

An awesome team of students from our education program made this wiki.

Device won't turn on.

No matter what I do, I can not get my Plantronics Voyager Legend to turn on.

If the power button is broken, follow steps in the Plantronics Voyager Legend battery replacement guide that details how to remove the buttons.

It is possible that the battery has malfunctioned or become disconnected. Follow the steps in the Plantronics Voyager Legend battery replacement guide .

Water damage could have caused a short in the battery. Replace the battery by following the Plantronics Voyager Legend battery replacement guide .

My voice is not clear to the receiver of the phone call.

The receivers of my phone call either can not hear me, or they are having a hard time hearing me.

Either the Connect button has not been engaged or the Connect button has malfunctioned. Follow the steps in the Plantronics Voyager Legend microphone replacement guide to replace this button.

The microphone assembly consists of a voice tube and a circuit board. One or both of these components may have malfunctioned. To repair, follow the Plantronics Voyager Legend microphone replacement guide .

The microphone assembly has gotten wet, causing the circuit board to malfunction. To replace this component follow the steps in the Plantronics Voyager Legend microphone replacement guide .

I can't hear the person on the other end of the call.

I am having difficulty hearing through my device, or at times I can not hear anything at all.

The volume may be turned down to a minimal level. Simply use the volume button to increase the volume level. Attempt this before disassembling the device unnecessarily.

The earpiece unit could have become disconnected internally. Replace the earpiece assembly by following the Plantronics Voyager Legend earpiece replacement guide .

The device got wet causing the speaker system to malfunction. Replace the earpiece assembly using the Plantronics Voyager Legend earpiece replacement guide .

The earpiece does not fit correctly.

I cannot get the earpiece to fit correctly. / I cannot get the earpiece to stay in my ear.

The Plantronics Voyager Legend is comprised of three swiveling sections. The movement allotted by these different sections allow it to be placed on either the left or right side of the head. Try rotating the different segments slightly to see if a better fit can be achieved.

The soft clear earpiece located on the earpiece assembly may be damaged. Follow the steps in the Plantronics Voyager Legend earpiece replacement guide that detail the replacement of this component.

The unit is balanced by the different components that comprise it. If one of these components becomes too damaged the unit will lose its ability to balance. Refer to the Plantronics Voyager Legend device page to find the appropriate guide for replacement of the damaged component.

The device will not connect a call or keeps dropping calls.

Whenever I am engaged in a call the device will either not connect or it will connect and then drop the call.

Plug the unit into the charger to see if this will remedy the problem.

It is possible that the battery is defective and will not hold enough charge to complete the call. If charging the unit does not work refer to the Plantronics Voyager Legend battery replacement guide to install a new battery.

If the battery is not the problem, it is likely that the main circuit board has malfunctioned and needs to be replaced. Follow the steps in the Plantronics Voyager Legend battery replacement guide to locate the main circuit board, on which the battery is attached, to replace the circuitry.

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Member since: 09/04/15

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86 Comments

The device cannot discovered by other devices in bluetooth scanning

Irawan Agus Sulistya - Mar 24, 2016 Reply

I mean, at the first time I buy it, the device is easily paired with my android phones. But never able to found by iOS devices. And then after a long time I didn"t use it, it cannot connect any longer with my android phones. it said that the password is incorrect. Can you help me I just upgrade the firmware, but still the problem remains.

My headset keeps connecting/disconnecting don't know why.

cedricbeard34 - May 28, 2016 Reply

I took the advice of those that review and bought two of these units. One formy wife and one for me. When it works it's great. Then it just doesn't. (Apple 6 by the way) It will start to call and you can hear siri and then you have to pick up your phone. It shows it's still paired with blue tooth but it just doesn't work. We are both at our wits ends. Is there a fix for this or did I just waste money because of our apple phones?

walkh2o - Jul 12, 2016 Reply

I have a similar problem with one of the units I got, if you download the PLT hub app and try disabling "On ear detection", you lose a heap of the nice features but that got one of mine working.

koshatul - Jul 21, 2016

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• Plantronics Manuals
• Voyager Legend
• User manual

Plantronics Voyager Legend User Manual

• User manual (14 pages)
• User manual (13 pages)
• User manual (11 pages)
• page of 14 Go / 14

Table of Contents

• What's in the Box
• Accessories
• Headset Overview
• Pair First Time
• Pair Another Phone
• Change the Eartip
• Wear on the Left or Right
• Make/Take/End Calls
• Adjust the Volume
• Use Sensors
• Play or Pause Streaming Audio
• Voice Alerts
• Voice Commands
• Customize Your Headset
• Specifications
• Need more Help

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• 1 Headset Overview
• 2 Pair First Time
• 3 Pair Another Phone
• 6 Make/Take/End Calls
• Download this manual

Related Manuals for Plantronics Voyager Legend

Summary of Contents for Plantronics Voyager Legend

• Page 1 Voyager Legend User Guide...

Page 2: Table Of Contents

Page 3: what's in the box, page 4: accessories, page 5: headset overview, page 6: pairing, page 7: charge, page 8: fit, page 9: the basics, page 10: mute, page 11: more features, page 12: customize your headset, page 13: specifications, page 14: need more help, rename the bookmark, delete bookmark, delete from my manuals, upload manual.

Plantronics Voyager Legend manual

manual Plantronics Voyager Legend

View the manual for the Plantronics Voyager Legend here, for free. This manual comes under the category headphones and has been rated by 42 people with an average of a 7.9. This manual is available in the following languages: English. Do you have a question about the Plantronics Voyager Legend or do you need help?  Ask your question here

• Featured highlights
• System requirements for Plantronics Spokes ™ Software
• What's in the box
• Bluetooth USB adapter
• Answer a call
• Answer a second call
• Reject a call
• Call back last call
• Voice dial (mobile phone)
• Activate Siri (iPhone only)
• Caller announcement (mobile phone only)
• Adjust the volume
• Use Smart Sensors
• Play or pause streaming audio
• Pair phone or tablet
• Listen to audio via A2DP
• Transmission range
• Simultaneous call handling behaviour (PC mobile)
• Voice alerts
• Voice alerts list
• Voice commands
• Voice commands list
• Disable the answer/ignore voice commands
• Change the ear tip
• Wear on the left or right
• USB cable to PC or USB wall charger
• Understand the charge case lights
• Test battery status
• Charging stand to PC or USB wall charger
• Low battery warnings
• Initial pairing
• Re-Pair Bluetooth USB Adapter to headset
• Auto Connect
• Connect PC and call
• Customise your headset

Do you have a question about the Plantronics and is the answer not in the manual?

• Receive updates on solutions
• Get answers to your question

Question and answer

I hear very well, but the person I am calling or who calls me cannot hear me when I am driving or indoors. My phone is nearby. Are there any updates? Regards, Majvi

How do I get back the voice that says the name of the caller??? Regards, henke

Hello, I have a Voyager Legend and during calls, I can hear them but they can't hear me. How do I fix that?

Hi. My friend is paralyzed from the neck down, which makes it impossible for him to "press" on the phone (iPhone SE). Siri helps with most things and is amazing in many ways. But unfortunately, she lacks the ability to hang up, decline, or end incoming and outgoing calls. So the call often goes to voicemail because the person on the other end doesn't answer. So now I'm wondering if there is possibly a setting on my friend's "Plantronics Voyager Legend" that can help him with this? Sincerely, Camilla

Hello, I have a PLT 5200 UC headset and they tell me that I can barely be heard, but I can hear well and I don't have the mute activated.

Hello. I have the Plantronics Voyager Legend headphone. I wanted to pair it with my new phone, but it's not possible. The phone doesn't see the headphone, and the headphone doesn't blink in blue and red as it does when pairing with my old phone. How can I pair it with my new phone? Best regards, Ilona Semla

Hey, I have a 2-year-old Legend that keeps dropping out/disconnecting during calls. Why is this happening?? It is fully charged, there is Bluetooth connection, and it is within range. 45849533.

"I bought a Plantronics Voyager 5220 for my Samsung Galaxy J3 at Elgiganten. Everything worked as it should, but when I press the red button for voice control, after the two beeps there is an extremely loud noise in the earpiece. It does the job but cannot be kept in the ear with the risk of hearing damage. I have exchanged it twice and returned it. I went to another company and tried a Voyager Legend on different phones with a different brand than mine with the same result. Is it a setting in the phone or a manufacturing error in the Bluetooth?"

How do you connect Plantronics to the phone?

The Plantronics Voyager Legend is a wireless Bluetooth headset that is designed to provide clear and convenient communication. It features a sleek and lightweight design, allowing for comfortable wear throughout the day. The headset comes with multiple sizes of ear tips, ensuring a secure fit for various individuals. Equipped with Smart Sensor technology, the Voyager Legend can automatically answer calls when the user puts the headset on their ear and can route audio between the headset and phone. The headset also has voice recognition capabilities, allowing users to make and answer calls without pressing buttons. Additionally, it features noise-cancellation technology, minimizing background noise for clearer audio during calls. With a talk time of up to 7 hours and a standby time of up to 11 days, the Voyager Legend provides long-lasting performance. It has a range of up to 33 feet, allowing users to move around freely without losing connection to their devices. The headset also supports voice alerts, notifying users about battery level, connection status, and more. The Voyager Legend is compatible with various devices, including smartphones, tablets, and laptops. It utilizes Bluetooth 3.0 technology for seamless connectivity. The headset can be charged using the included USB cable, providing convenience for users. With its reliable and durable construction, the Voyager Legend is built to withstand daily wear and tear.

Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Plantronics Voyager Legend below.

When is my volume too loud?

A volume above 80 decibels can be harmful to hearing. When the volume exceeds 120 decibels, direct damage can even occur. The chance of hearing damage depends on the listening frequency and duration.

Can I make hands-free calls with my headphone?

The newer headphones generally have a small microphone built in which allows for calling.

What is noise cancelling?

Noise cancelling ensures that ambient noise is reduced.

What is bluetooth?

Bluetooth is a way of exchanging data wirelessly between electronic devices via radio waves. The distance between the two devices that exchange data can in most cases be no more than ten metres.

Why am I not hearing any sound from my Plantronics Voyager Legend headset?

Make sure the headset is powered on and paired with your device. Adjust the volume levels on both your headset and device to ensure they are not muted or turned down too low.

How can I answer or end a call using my Voyager Legend headset?

To answer an incoming call, simply tap the Call button on your headset. To end a call, tap the Call button again. You can also use voice commands such as "answer" or "ignore" if enabled on your device.

How can I adjust the fit of my Voyager Legend headset?

Ensure the headset is properly adjusted by rotating the boom microphone to the desired position and extending or retracting it as needed. Use the included ear tips and ear loops to find the most comfortable and secure fit for your ear.

Is it possible to use my Voyager Legend headset with multiple devices simultaneously?

No, the Voyager Legend headset can only be actively connected to one device at a time. However, you can easily switch between connected devices by manually pairing the headset with the desired device when needed.

Can I use my Voyager Legend headset while it is charging?

Yes, you can use the headset while it is charging. However, keep in mind that the charging time will be longer, and the battery level may not increase significantly if you are using the headset actively during charging.

Is the manual of the Plantronics Voyager Legend available in English?

Yes, the manual of the Plantronics Voyager Legend is available in English .

Is your question not listed? Ask your question here

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