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How to setup an express travel card on apple pay to pay quickly with your iphone or apple watch.

Here's everything you need to know about the Express Travel Card feature in Apple Pay, how to use it and how to set it up.

Apple Pay has a number of excellent features built into it. It's one of the most convenient ways to pay, not just because there is no limit as there is with a contactless card, but because you don't need to remember your PIN number, or even have your cards on you.

One of its best features is the Express Travel Card feature though. Set this up - which is super simple to do - and you can literally tap your iPhone or Watch on a compatible payment terminal - like New York's Metro or London's Underground and you'll be let straight through.

Here's everything you need to know about the Express Travel Card feature in Apple Pay , how to use it and how to set it up.

What is Express Travel Card on Apple Pay?

The Express Travel Card feature within Apple Pay allows you to designate one of the cards you have setup in Apple Pay as a travel card that doesn't require Touch ID or Face ID authentication when used with a supported public transport payment terminal.

Normally when using Apple Pay, you would need to authenticate your card before you tap your iPhone on the payment terminal to pay by using your fingerprint and Touch ID or Face ID and your face, depending on your iPhone model. With Apple Watch you just need to double tap the side button below the Digital Crown, which is more convenient sometimes, especially when wearing a mask.

If you setup the Express Travel Card feature though, you won't need to authenticate the card you select, nor will you need to double tap the side button on Apple Watch. The feature allows you to simply walk up to a compatible public transport payment terminal and tap your iPhone or Apple Watch against it.

How do you use Express Travel Card on Apple Pay? 

Once you have setup the Express Travel Card on Apple Pay, it's very easy to use. You'll simply need to tap your iPhone or Apple Watch against the public transport payment terminal. 

The card you have selected will work automatically and let you through the barriers, without requiring any authentication and you don't need to unlock it either. For those with an iPhone XS or later, or an Apple Watch Series 4 or later, it will also work up to five hours after your battery dies too.

The only thing you need to remember is to use the same device when you tap in and out. For example, if you use your iPhone to tap in, you'll need to use your iPhone to tap out rather than your Apple Watch and vice versa.

How to setup Express Travel Card on iPhone

To enable the Express Travel Card feature on iPhone, follow these steps:

• Open Settings
• Tap on Wallet & Apple Pay 
• Tap on Express Travel Card
• Select the card you want to use to pay for public transport automatically

How to setup Express Travel Card on Apple Watch

To enable the Express Travel Card feature on Apple Watch, follow these steps:

• Open the Apple Watch app on your iPhone
• Tap on Wallet & Apple Pay
• Enter your Apple Watch passcode on your Watch if requested

Travelex Travel Money 4+

Travelex global.

• #81 in Finance
• 4.3 • 6.3K Ratings

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The safer way to spend and transfer money abroad. Easily top up your Travelex Money card, check your balance, recent transactions and order cash for delivery or collect from one of our global outlets. Accessing foreign currency while away has never been safer or easier. Whether you’re buying Dollars in real time, or quickly purchasing Euros before a city break—the Travelex Money app offers total peace of mind, with all your cash safely stored on a secure virtual card. The Travelex Money App is the perfect travel companion for anyone looking to go on holiday, explore the world or do business in new places. By downloading the Travelex Travel Money Card, you are choosing a faster, safer way to spend while you travel. Here are some of the features you can enjoy: —Global currencies directly on your phone— ● Top up your travel card with your choice of 10 available currencies: British pounds, US dollars, Euros, Australian dollars, New Zealand dollars, Canadian dollars, Japanese yen, Thai baht, Hong Kong dollars, and Singapore dollars ● Lock in exchange rates ● Use your travel card abroad to exchange currency across millions of locations —A wide range of benefits in one travel app— ● Free Wi-Fi access worldwide ● 24/7 global assistance to replace your card or provide you with emergency cash ● No ATM charges overseas* ● Platinum benefits from our partners —International cash exchange at your fingertips— Order cash in the app, and pick up in store. Whether you’re looking for Pounds, Euros or one of our other 50 currencies, lock in our very best rates on your foreign currency. All created by the experts in foreign exchange, Travelex. —Want to get in touch?— Email us at: [email protected] Follow us on Instagram at: @TravelexANZ Find us on Facebook at: facebook.com/TravelexANZ If you have any feedback on the experience of our app, we’d love to hear it; email us at [email protected] *Although Travelex does not charge ATM fees, please check the ATM before using as some operators may charge their own fees.

In this latest update, we've prioritised your security, added exciting new features, and resolved those pesky bugs that may have been causing inconvenience. Enjoy peace of mind with enhanced security measures, explore a range of fresh features, and experience a smoother app performance.

Ratings and Reviews

6.3K Ratings

App is adequate but needs some tweaking

The app has the minimum you need to get by, however, the most annoying thing is when you go to create an ‘order’ for new currency to mth with money you are transferring in from your bank or via BPay it makes you put all your details in again then, if you have to back out for some reason, you have to put them all back in again!!! It takes a while sometimes when you first load it up to tell you the correct balance - it looks real good till the transactions roll in!! Good things: You can instantly see what money you have spent almost as you are walking away from the restaurant or shop or ATM!! Depending on your internet speed. You can see what you have spent in each currency easily. There isn’t much to see so it’s easy to navigate. It’s annoying they don’t put any bank account transfer details in the app. Bank transfers come in and you receive notification - peace of mind. .

Developer Response ,

We are sorry to hear that you are not happy with the app. So we can improve the service, please could you email our app team directly ([email protected]), We do appreciate any and all feedback that we receive.

Stole My Money

I’ve spent the last few hours trying to get in contact with Travelex, after the money for a reload was taken out of my bank account and never loaded onto my Travelex card. I have called customer service three times - the first, I was hung up on. The second, I was given another number to call, to which no one answered/the call was declined. The third, I was put on hold for 10 - 12 minutes before being hung up on again. The card has worked more or less fine for me for the last 7 months, but this is really disappointing. I have just moved countries and now have no access to my money, and no way to recover my lost funds. To anyone considering Travelex - DON’T. Aside from this ordeal, the app is slow and clunky, my transaction history has not appeared since June, balance doesn’t update, and the customer service is shocking if your money goes missing with them. You’re better off going with a reputable company like N26 or Revolut for your travel funds!

We are sorry to hear that you are not happy with the app. So we can improve the service, please could you email our app team directly ([email protected]), We do appreciate any and all feedback that we receive

Will never use again

Recent experience in Europe where Travelex went offline over Christmas and New Year meant extreme stress for many users. Unable to access balance, being told to use BSB to transfer money (which has a 2-3 day delay) or being told to call the number on the back of the card for help (the number is embossed over you idiots! and cannot be read). A brief email was sent more than one week later citing security problems, when in fact Travelex had had a cyberattack. Still no information from the company more than four weeks later. My card had euros on it and I was assured I could use it everywhere. After all the drama over Christmas in Europe it was then suspended on my way home in Dubai because I tried to get Dirham from the ATM machine. Well Travelex, I couldn’t load Dirham and you knew I would be in the Middle East on my way home! So never again. The stress this caused and the constant trolling through websites to find non existent help was not worth it.

App Privacy

The developer, Travelex Global , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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English, Dutch, Japanese

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• App Support
• Privacy Policy

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Multi-currency Cash Passport™. One Card, Ten Currencies.

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Multi-currency Cash Passport

10 currencies, locked in rates.

Lock in exchange rates each time you load and top up. Load up to 10 different currencies on one card. Pound Sterling, Euros, US Dollars, Australian Dollars, Canadian Dollars, New Zealand Dollars, South African Rand, Turkish Lira, Swiss Francs and Emirati Dirhams.

Stay in control

Manage and track your Cash Passport on the go via your mobile, tablet, laptop or PC. Login to  My Account  and stay in control of your money. 

Accepted at millions of locations

Preload your Cash Passport and use like you would a credit or debit card in-store, online or to withdraw local currency at ATMs.

Global assistance

Help is only a call away. If your card is lost, stolen or damaged, we can replace it quickly or provide you with emergency cash up to the available balance on your card (subject to availability).

Today's exchange rates*

Running low on travel money.

Multi-currency Cash Passport is reloadable, allowing you to top up any of your currencies, anywhere, anytime.

You can top up in 5 ways:

• Bank transfer (via phone or internet banking)
• Via the mobile app
• Over the phone
• In participating branches

Learn more about your top up options.

Keep track of your travel money

You can use your mobile, tablet, laptop or PC to login to My Account  and stay in control of your travel money.

Register for My Account , so you can:

• Track your spending
• Top up your card
• Transfer between currencies
• Retrieve your PIN number
• Suspend your card temporarily

You can also download the Cash Passport mobile app, available for iOS and Android devices.

Travel with confidence

Safe and secure access to your money

Cash Passport uses Chip and PIN technology which means you can rest assured you have additional security making your card safer than carrying cash. Accepted at millions of locations and cash machines worldwide.

Looking for a back-up card for safe keeping? Simply purchase an additional card when ordering online or in-store.

We're here to help

We're only a call or email away at all times. Our global assistance team will help you if your card is lost, stolen or damaged.

We can replace your card quickly or provide you with access to emergency cash up to the available balance on your card (subject to availability), so you can keep enjoying your holiday.

Need further help?

View our frequently asked questions or feel free to contact us .

Cash Passport™ app

The new Cash Passport app has an improved design that makes managing your travel money faster and easier.

Start travelling smarter in just a couple of taps. Activate your Cash Passport card from your mobile, download the app from the iOS or Android store, log-in, and load up with your preferred currency. Simple!

Now you can securely store your payment card details in the Cash Passport app, so whenever and wherever you are, you can top up with up to 10 currencies, including Euros, US, Australian and Canadian Dollars and British Pounds at the touch of a button.

Stay in control the smart way. The new message centre feature lets you stay on top of tailored notifications, including low balance and transaction alerts. Keeping you up to date with your own personal need to know information.

Move money between your currencies with just a couple of taps – it’s that simple! Quickly move money between 10 currencies and spend more time enjoying your holiday.

Priceless Cities

Priceless Cities is a program available exclusively to Cash Passport cardholders and provides access to unforgettable experiences in the cities where you live and travel.

There’s a world of possibilities waiting for you to explore, so why not break free from your routine for a moment, a night, or even a weekend? Fuel your passions. Make memories to last a lifetime. Start Something Priceless.

Find out more

Multi-currency Cash Passport is issued by PrePay Technologies Limited pursuant to license by Mastercard  International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

*Foreign exchange rates can fluctuate and the rate that applies one day will not necessarily be the same on any other day. The exchange rates set out on this website apply to top-ups that are made via this website only and that are applied to your card account within four hours. We will provide you with the applicable exchange rate at the time you top up.

Apple and the Apple logo are trademarks of Apple Inc. registered in the U.S. and other countries. App Store is a service of Apple Inc. registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

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• Travel Money

Travel Money Card Apple Pay

Pay anywhere you see the Apple Pay logo or contactless sign

Fully secure with Touch ID or Face ID

Compatible with all your Apple devices

Leave your wallet at home

Add your Travel Money Card to Apple Wallet to unlock a world of payment freedom. Here’s how.

Open the Post Office travel app

If you don’t have it,  download the latest version for iOS  for free.

Add your card to Apple Wallet

In the app, select the card you want and tap the “Add to Apple Wallet” option.

Pick a card

Open Apple Wallet to slide your preferred card to the front to make it your default payment card.

Shop simply and securely with Apple Pay

Pay safely and securely.

Use your phone or device to pay in shops, restaurants and online. Apple Pay doesn’t share any of your card details, so it’s highly secure.

Say goodbye to the £100 limit*

Unlike other contactless payments, Apple Pay isn’t capped. So, wherever you’re heading to, you can enjoy a bigger holiday splurge.

Use biometrics to pay

Your device will use your fingerprint with Touch ID or facial recognition with Face ID – and both are highly secure.

Don’t have a Travel Money Card yet?

Go cashless with our prepaid, contactless Mastercard®. You can load it with up to 22 currencies and manage everything with our travel app. Simple, secure holiday spending sorted.

Common questions

How many travel money cards can i add to apple wallet.

The travel app allows you to hold up to 3 active cards at any given time, and all 3 can be added to Apple Pay.

Can I use Apple Pay and my Travel Money Card to pay in any currency?

You can use it to pay in any of the currencies preloaded on your Travel Money Card.

In the same way that your Travel Money Card works, Apple Pay will use the currency of the country you are in, meaning you don’t have to select specific currencies whilst paying – it’s all done behind the scenes for you. For more information about this, please visit our Travel Money Card FAQs in your travel app or you can read the FAQs online .

What if I lose my phone or device?

If you’ve lost your iPhone, use Find my iPhone to put it into ‘lost mode’. This will prevent your phone from being able to be used. You can also log into your iCloud account and remove all of your cards for peace of mind.

If you don’t have access to the travel app you can also contact our card support team 24/7 on +4420 7937 0280.

What if I lose my Travel Money Card

If you’re concerned about your Travel Money Card, please log into your travel app where you can freeze the card quickly and easily. Follow the simple in-app steps below to do this. You can toggle between freezing and unfreezing your card at the tap of a button.

• Log in and tap ‘cards’. If you have several Travel Money Cards, select the card you wish to freeze
• Tap the cog icon, top right, to go to card settings
• Toggle the ‘freeze card’ function. Once you see the toggle has moved, your card is frozen until you unfreeze it, following the same instructions

Which Apple devices can I use Apple Pay on?

Virtually all of them. iPhones, iPads, Apple Watches and MacBooks are all Apple Pay enabled (though for some it may only be more recent versions).

If you’re adding your Travel Money Card via the travel app, you can only do this on iPhones and Apple Watches. But if you want to add your card in order to pay using the device’s in-built Apple Pay app, the next FAQ explains how.

Each device may have a slightly different method of payment. For MacBooks, it will only be for making purchases online and will use Touch ID. For Apple Watches, you need to double-tap the side button while holding the device near the reader.

Apple, Apple Pay, Apple Watch, iPad, iPhone, MacBook Pro, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.

How do I add my Travel Money Card to my Apple Wallet using the Apple Wallet app?

For iPhone, open Apple Wallet and tap the plus sign (usually toward the top, right-hand corner), then follow the instructions. Once we've verified your card, you'll be able to start using Apple Pay with your Travel Money Card.

For Apple Watch, open the Apple Watch app on your iPhone, then tap ‘Wallet & Apple Pay’. Then choose ‘Add Card’. Once you tap ‘Next’, we'll verify your card, you can tap ‘Next’ again, and then you're off.

If you want to add Apple Pay to your Mac, you'll need a version of the computer with Touch ID. Go to ‘System Preferences’, then open ‘Wallet & Apple Pay’ and tap ‘Add Card’. Just follow the instructions after that.

Remember that after you've set up Apple Pay on your iPhone, you can allow the same card for that to be used for Apple Pay on your Mac. Just go to ‘Settings’ on your iPhone, then ‘Wallet & Apple Pay’, and turn on ‘Allow Payments on Mac’.

And finally, for your iPad, go to ‘Settings’ then ‘Wallet & Apple Pay’, then tap ‘Add Card’. Follow the instructions and once your card has been verified, tap ‘Next’ and you're ready to start using your Travel Money Card via your iPad.

*Apple Pay contactless limits can vary country to country; while there is no contactless cap within the UK please ensure you check any limits within the country you are visiting

Find out more information by reading the Post Office Travel multi-currency-terms-and-conditionsMoney Card terms and conditions.

Post Office Travel Money Card is an electronic money product issued by First Rate Exchange Services Ltd pursuant to license by Mastercard International.

First Rate Exchange Services Ltd, a company registered in England and Wales with number 4287490 whose registered office is Great West House, Great West Road, Brentford, TW8 9DF, (Financial Services Register No. 900412). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Post Office and the Post Office logo are registered trademarks of Post Office Limited.

Post Office Limited is registered in England and Wales. Registered number 2154540. Registered office: 100 Wood Street, London, EC2V 7ER.

These details can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN).

Top up your travel card with Apple Pay

Use Apple Pay to add money to refill your travel card on your iPhone or Apple Watch. If you manage a family member's Apple Watch on your iPhone, you can also add money to their travel card remotely.

How to top up your travel card on your iPhone

In the Wallet app, tap your travel card.

Tap Add money.

Choose an amount to add to your card and tap Add.

Choose a card to pay with and complete the transaction with Face ID or Touch ID 1 .

How to top up your travel card on your Apple Watch

Tap Add Money.

Follow the instructions on the screen.

How to top up a family member's travel card

If you manage a family member's Apple Watch with your iPhone, you can also add money to the travel card on their Apple Watch. When they make a request, respond and top up their card.

Tap the request in iMessage.

Choose an amount to send.

Confirm the purchase with Face ID or Touch ID.

If you can't top up your travel card

Find out what to do if you've added money but your balance hasn't updated in the Wallet app .

If you can't see the option to add money, check with your local public transport agency to see how you can add money to your travel card in the Wallet app.

If you can't top up your family member's travel card, check that they haven't removed the card from their Apple Watch.

If you have questions about or need a refund, contact your local public transport agency.

A Hong Kong-issued Visa, Mastercard or UnionPay card that you use with Apple Pay is required to purchase or top up an Octopus card in the Wallet app. If you have a credit or debit card that wasn't issued in Hong Kong, use the Octopus App for Tourists app instead. A China UnionPay credit or debit card is required to purchase or top up a travel card for China mainland.

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Contact Apple Support

Need more help? Save time by starting your support request online and we'll connect you to an expert.

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Most popular currencies. Online rates vary compared to in-store. Rates subject to change throughout the day. Even better rates over AU$2,000.

Important note about purchasing a Travelex Money Card

For this reason, Travelex Money Card cannot be bought as a gift for someone else.

Ways of topping up

1. Top-up via the Travelex website . Note that you must use your unique reference number when paying or the transfer may be delayed.

2. Top-up via the Travelex Money App . Note that you must use your unique reference number when paying or the transfer may be delayed.

3. Top-up in a Travelex store .

Top-ups not made via travelex.com.au or the Travelex Money App incur a fee of 1% of the amount. You must make payment using your own account. 

MasterCard Biller Code: 184416 Reference No: your 16 digit Travelex Money Card number

Funds will be allocated to your default currency. To check your default currency login to your account.

Top ups will generally take two business days to be processed however may take longer if the payment is not made before 2pm on a business day Australian Eastern Standard Time.

Is Travelex Money Card a Gift card?

Travelex Money Card cannot be bought as a gift for someone else as the name on the order details must match the name on the payer’s bank account, debit or credit card.

What is a Travelex Money Card?

Travelex Money Card is a contactless prepaid Mastercard® currency card, designed for overseas use. Charges for use in the Australia will apply - for more information, please visit travelex.com.au/travel-money-card for the fees and limits. You can load multiple currencies onto your Travelex Money Card before you travel, and then use it in millions of ATMs worldwide to access your money quickly and safely. You can also pay for goods and services online and in stores worldwide.

How does Travelex Money Card compare with other FX products?

The Travelex Money Card is a convenient and safe way of carrying your travel money overseas, offering all the peace of mind and security you need from a travel card. Pre-loading your Travelex Money Card gives you more control of your travel budget than a standard debit or credit card, and given we do not levy any international ATM or transaction fees on purchases, it’s easier to manage your overseas spending. Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.

What happens if I have a Cash Passport?

We’ve replaced the prepaid card that we sell in this country with the enhanced and renamed Travelex Money Card. If you choose to buy a Travelex Money Card and already have an existing Cash Passport, you'll need to transfer the balance on your Cash Passport to your Travelex Money Card within 30 days of the purchase of the Travelex Money Card. The Travelex Money Card is an enhanced product with contactless functionality. To find out more about the benefits of the Travelex Money Card, visit Travelex.com.au/travel-money-card . It’ll still have the same security, won’t be linked to your bank account and is still Chip and PIN protected. However, if you don't want to purchase the Travelex Money Card, you can still use your existing Multi-currency Cash Passport. Please note, we're no longer selling Cash Passports.

Getting started

How do i get a travelex money card.

You can purchase a Travelex Money Card from any Travelex store or online and collect from a Travelex store in Australia. You’ll be provided with an active and ready-to-use card on the spot. In-store rates vary compared to purchasing online.

Who can apply for a Travelex Money Card?

The Service is available to individuals aged 14 and over, online and in-store.

How many cards can I get?

You can only hold one card in your name at any one time.

If you choose to buy a Travelex Money Card and already have an existing Cash Passport, you'll need to transfer the balance on your Cash Passport to your Travelex Money Card within 30 days of the purchase of the Travelex Money Card.

Will my name be on the card?

A Travelex Money Card purchased or collected in-store will not have your name on it. However, if you order it online and get it delivered to your home, the card will have your name printed.

What if I’m a non-resident?

If you’re a non-resident, you’re still able to purchase a Travelex Money Card, but you’ll need valid government issued photo ID with an Australian address.

Can I purchase a Travelex Money Card if I am under the age of 18?

Yes, you need to be 14 or over to purchase a Travelex Money card online or in-store.

Can I request an Additional Emergency card?

This is no longer available.

How do I find out about the Travelex Money Card platinum benefits?

You can find out all about the platinum benefits of the Travelex Money Card here .

What is My Account?

My Account is an online card services tool, where (once you register your Travelex Money Card) you can check your balance, obtain a PIN reminder, move money from one currency to another, review your transaction history and balances. To register for My Account, simply go to the My Account link , select New Registration and follow the instructions on the screen to register your card. You can login to your My Account here . You can find international contact numbers here .

How do I register my card in My Account?

Click on the link for My Account , select New Registration and simply follow the instructions on the screen. You can login to your My Account here . If you have any issues please call Card Services 24 hours a day, seven days a week. You can contact Card Services here.

What do I do if I can’t access My Account?

If you’re having difficulty registering your card, please contact Card Services 24 hours a day, seven days a week. You can contact Card Services . Your Travelex Money Card will be active and ready to use as soon as you purchase it, regardless of whether you’ve registered for My Account or not.

How do I activate my card?

If you purchase your Travelex Money Card in one of our Travelex stores, then it’s activated at the time of collection. If you purchase your Travelex Money Card online and are collecting your online order from a Travelex store, your card is activated at the time of collection.

Why is the date of my top-up different to the actual time I topped-up my card?

Top-up transactions are shown in the time and date in the USA. Please make sure to keep this in mind when checking transactions in your account’s transaction history.

Managing card & PIN

Do i need a pin with my travelex money card.

Yes, you’ll need your 4 digit PIN to use your card overseas at an ATM and for most purchases.

If you’ve forgotten your PIN, either go to your My Account online for a PIN reminder or call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

How do I get the PIN?

When purchasing and collecting your card at a Travelex store, your PIN number is given to you along with your card.

If you've ordered a Travelex Money Card home delivery, please call the Card Services activation line to activate your card and reveal your PIN number. You will find the telephone number on the back of the card.

You can retrieve your PIN by downloading and logging into the Travelex Travel Money Card Mobile App. Click on the bottom of the App screen: Card > PIN > Enter Unique Passcode or biometrics > PIN Revealed. Please ensure nobody else can see your screen before tapping on PIN reveal. Your PIN will be available for 30 seconds.

Can I change my PIN?

The PIN can be changed at ATMx. For security purposes, you should not keep your PIN written anywhere near your Cards. If you forget your PIN, you can check it via the app . You can also obtain a PIN reminder by calling Mastercard Prepaid and answering the security questions you supplied on your application or by going to ‘My Account’ and following the prompts. this link to see a RediATM locator to find your nearest ATM and follow the prompts on screen. -->

What happens if I've forgotten my PIN?

You can get a PIN reminder by selecting the 'PIN reveal' option in My Account online. You can login to your My Account here .

Alternatively, you can call Card Services and select the PIN option, 24 hours a day, 7 days a week. You can find contact numbers here .

You can retrieve your PIN by downloading and logging into the Travelex Travel Money Card App. Click on the bottom of the app screen: Card > PIN > Enter Unique Passcode or biometrics > PIN Revealed. Please ensure nobody else can see your screen before tapping on PIN reveal. Your PIN will be available for 30 seconds.

How can I check my balance and move money between currencies?

The quickest and easiest way to check your balance is in the Travelex Money app – find out more here .

You can also check your balance, view your transaction history, get a PIN reminder and move money between currencies as soon as you've registered your card in My Account online, as well as by calling Card Services.

Call Card Services, 24 hours a day, 7 days a week. You can find contact numbers here .

How do I Freeze & Unfreeze my card?

Open the Travelex Money App, and log in to your account with the card details from the card you wish to freeze. Tap card at the bottom, to go to card management screen. Tap to Freeze and Unfreeze your card.

That’s it! You will see the card screen change to reflect that your card is now frozen. Simply tap unfreeze, to use your card again.

What’s the difference between Card Freezes and reporting my card lost or stolen?

When you report your card as lost or stolen, it will be cancelled and a new one will be ordered. You won’t need to do this with Card freezes; they are temporary, so you can switch them on or off as you need.

I have more than one card, how do I apply card management functions to them?

If you have an additional cards, please log in to the Travelex Money app using the credentials from the card you wish to apply the card management features to.

Using the Card

Does the travelex money card have a mobile app.

The Travelex Money Card has a mobile app, making it really easy to have your finger on your balances and to top up your Travelex Money Card within seconds, wherever you are in the world. To download the Travelex money app please click here for iPhone or here for android.

What is contactless?

Travelex Money Card is Mastercard contactless enabled. Mastercard contactless is the faster way to pay for purchases of under GBP30. No signature or PIN is required. Just tap your card against the reader and go. For more information, please visit https://www.mastercard.com.au/en-au/consumers/features-benefits/contactless.html. Please note, transaction limits are subject to change and different transaction limits will apply in different countries.

What is the maximum amount I can spend on the card each day?

The maximum limit that you can spend in any 24 hour period is AU $15,000 (or currency equivalent) across transactions made via point of sale, internet and phone transactions.

What if I don’t have enough of the currency I need?

The great flexibility of the Travelex Money Card means that as long as you have more than one currency loaded, your card will automatically select the next available currency, in the following order: Australian dollars, US dollars, euros, British pounds, New Zealand dollars, Thai baht, Canadian dollars, Hong Kong dollars, Japanese yen and Singapore dollars. The funds will be debited from the balance of each currency, starting with your home currency, in this order until the transaction amount has been satisfied. Transactions that require a currency conversion are calculated using daily rate determined by Mastercard. The order or priority can’t be changed. If you have insufficient funds of the currency you need, or you don’t have the currency of the country you are visiting on your card, you can still use your card to make a payment. The Travelex Money Card will automatically convert the amount of the transaction from local currency into the currency/ies available on your card, in the order described above, at an exchange rate determined by Mastercard on the day the transaction is processed (please see the fees and limits section for more details).

What is my default currency and how do I change it?

Your default currency is the currency you set in My Account - it’s automatically set at the home currency of the country where you purchased your Travelex Money Card. You can login to your My Account here . You can only set one default currency at a time, but you can change it in your My Account at any time.

Which currencies can I load my Travelex Money Card with?

The Travelex Money Card can be loaded or topped up using Australian dollars. Your dollars will be added to your card, or converted (at an exchange rate determined by Travelex) and loaded into (up to) 9 additional currencies: British pounds, euros, US dollars, Canadian dollars, New Zealand dollars, Hong Kong dollars, Singapore dollars, Japanese yen and Thai baht. You can move money between the currencies on your card at your convenience, 24 hours a day, 7 days a week via My Account . You can login to your My Account here . For this, you will be charged the Travelex Currency to Currency foreign exchange rate, which is determined by us. We will notify you of the rate that will apply at the time you allocate your funds from one currency to another.

How do I move money between currencies?

You can move money between currencies by logging into your My Account online. When you move money from one currency to another, the Travelex Currency Transfer fee will be applied. You can login to your My Account here . You can also call Card Services to do move money between currencies - you can find contact numbers here Please see the fees and limits section for more.

Which currency will be used for a transaction?

If you’ve loaded the currency of the country you’re visiting, your card will use that currency. If you don’t have enough local currency, and you’ve got other currencies on the card, the transaction will be debited firstly from the remaining local currency, and then from the other currencies in the order of priority specified below until the sufficient amount is found: Australian dollars, US dollars, British pounds, euros, Canadian dollars, New Zealand dollars, Japanese yen, Singapore dollars, Hong Kong dollars and Thai baht. Transactions and fees that require a currency conversion are calculated using the daily rate determined by Mastercard.

What do I do when asked if I want to pay for my transaction in ‘My local home currency’ instead of the local currency of the country? (DCC)

Some foreign retailers and ATM operators give cardholders the choice of paying in either the currency of the country they’re visiting or in their own local home currency. If you’ve loaded funds in the currency of the country you’re in, we recommend that you don’t choose to pay in your local home currency and you should pay in the currency of the country you’re in instead. If you opt to pay for a transaction in a currency other than the local currency, you may incur additional cost.

What if I am visiting a country and do not have the right currency on the card?

You can still use your Travelex Money Card to make a payment if you don’t have the currency of the country you’re visiting on your card. Where you don’t have a balance in the currency of the transaction, your card will be debited according to the predetermined default order of priority, which is as follows: Australian dollars, US dollars, British pounds, euros, Canadian dollars, New Zealand dollars, Japanese yen, Singapore dollars, Hong Kong dollars and Thai baht. Funds will be debited from the balance of each currency in this order until the relevant transaction amount has been satisfied. Transactions and fees that require a currency conversion are calculated using the daily rate determined by Mastercard.

Can I get cash back when making a purchase?

No, but you’ll be able to get cash from ATMs. Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.

Can I use the Travelex Money Card online to make purchases?

Yes, you can use your card to shop online from any merchant that accepts Mastercard Prepaid. As long as you have the correct currency on the card that the online site trades in, a currency conversion won’t be required. Please note: your card will use the currency of the online site. If you don’t have enough of that site’s trading currency, and you’ve got other currencies on the card, the transaction will be debited firstly from the remaining local currency, and then from the other currencies in the order of priority until the sufficient amount is found. Transactions and fees that require a currency conversion are calculated using the Mastercard® foreign exchange rate.

How do I change my address for Travelex Money Card?

Please call Card Services if you need to change your home address. You can find contact numbers here .

Can I register for SMS text alerts?

SMS services are currently not available to Travelex Money Card cardholders.

When does the Travelex Money Card expire?

Your card will expire on the date given on the front of the card. Upon expiry you’ll still be able to obtain a refund of the balance in accordance with the Agreement, or you may choose to transfer the remaining funds to a new card. You may be charged for this service.

What if I still have funds on my Travelex Money Card and it has expired?

If you don't wish to keep the funds for further trips or shopping online, please go into a Travelex Store or online at Travelex.com.au to have the funds returned to you in Australian dollars.

Can I get access to emergency cash?

Once you’ve contacted Card Services to report your lost or stolen card, we can arrange your emergency cash in the local currency (up to the value remaining on the card and subject to availability) anywhere in the world, normally within 20 minutes (in some remote locations this could take up to 24 hours). Call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

What is pre-authorization?

Whilst your card is really adaptable, it’s not suitable for everything. When you use your card as a deposit with car rental companies, hotels or cruise lines, they may require authorisation of an amount larger than the transaction as a guarantee of payment. Although you will only be charged for the actual and final amount of the transaction, any additional amount that is included in the initial authorization will be unavailable to you until the final transaction settles. Therefore, we do not recommend transactions that could create larger authorizations in which case the funds could be unavailable to you for a period of time. You can of course use your card to settle your final bill.

Will pre-authorisations be applied to transactions on my Travelex Money Card?

Some businesses may require pre-authorisation of the estimated bill (for example, deposits) – these are usually hotels, car rental businesses and cruise ships. In this case, the estimated amount of the bill will be temporarily unavailable. After the final bill is paid, it may take up to 30 days before the pre-authorised amount is available again. Not all businesses will accept your card as a means of pre-authorising payment. We recommend that you don’t use your Travelex Money Card for pre-authorisations. You can of course use your Travelex Money Card to settle your final bill.

How do I close my Travelex Money Card?

You can call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

Are there any countries or geographical regions the Travelex Money Card won’t work in?

Yes, there are a few countries and geographical regions where it’s not possible to use your Travelex Money Card. If you attempt to withdraw cash from a cash machine or use your card at merchants in any of these countries or geographical regions, your request will be declined. The countries and geographical regions currently affected are: Iran, North Korea, Sudan, Syria, Russia as well as Donetsk, Luhansk and Crimea. Additionally, all Mastercard’s will not work at Russian merchants or ATMs.

What happens if I do not have sufficient funds available in the relevant currency to cover the value of the transaction plus the tolerance amount?

If the value of the transaction plus the tolerance percentage or flat amount exceeds the relevant available currency balance on the card, the remaining amount will be funded by converting that amount into the next available currency in the order of priority. The exchange rate used is the rate determined by Mastercard to be the wholesale rate in effect on the day the transaction is authorised by the merchant plus the foreign exchange fee.

What happens if I do not have sufficient funds available in my total available Card Fund to cover the value of the transaction plus the tolerance amount?

If you do not have sufficient funds available in your total available Card Fund to cover both the value of the transaction plus the tolerance amount, the transaction may be declined.

For example, you have lunch at a restaurant and the total bill is US$50.00. You only have US$50.00 on your card and there is a 20% tolerance applied to restaurant transactions. If the restaurant tries to charge your card with US$50.00, it will be declined because 20% tolerance is added to the transaction amount and there will be insufficient funds to cover US$60.00 (US$50 + 20% tolerance (US$10) = US$60.00).

Please ensure you remember to take the tolerance amount into account. If you are using your card at one of the merchant types where tolerance is applied, you may be unable to use your card, unless you have enough in your total available Card Fund to cover the addition of tolerance. If the merchant supports it however, you can use your card to make a partial payment, and cover the balance with some other payment method. Just make sure you tell the cashier before you start the transaction and confirm the amount you want deducted from your card. The cashier should process your card payment first, and then accept the remainder of the balance in whichever way you want to pay it.

Topping Up the Card

Top-ups not made via travelex.com.au or the Travelex Money App incur a fee of 1% of the amount.

Can I top-up a Travelex Money Card if I am under the age of 18?

Yes, you need to be aged 14 or over to top-up your Travelex Money Card.

Can I top up/add extra funds to the Travelex Money Card?

Yes, you can top up funds onto your card by the following methods: The quickest and easiest way is via our Travelex Money app. You can also top up online at travelex.com.au or at any Travelex store in Australia. When topping up at a Travelex store, make sure to bring along your card and a valid government issued photo ID. The funds you load will be available straight away. Load and top up limits apply; please see here for fees and limits. If you load a currency onto the card other than the local home currency, the Travelex foreign exchange rate disclosed at the time will apply. BPAY® is also an option. Please note that it can take 2-3 Australian business days for funds to appear on your card.

How much can I load/top up onto a Travelex Money Card?

The minimum you can load is AU$50 or currency equivalent. The maximum you can load in any 12 month period is AU$75,000 or currency equivalent. The maximum you can top up via BPAY® is $25,000 or currency equivalent. Load and top up limits apply - please see fees and limits section.

What exchange rate is used for top ups?

The Travelex foreign exchange rate applies when you top up funds onto the card into a currency other than the local home currency, but you will receive a quote before you process the transaction on the Travelex Money app, online or at your local Travelex store. Load and top up limits in the fees and limits section.

Fees & limits

What are the fees and limits, do i select 'cheque', 'savings', ‘debit’ or 'credit' at an atm.

You should always choose 'credit' at an ATM or merchant. Even though the Travelex Money Card is not a credit card and you won’t be charged credit card fees, by pressing ‘credit’ you will be using the international system, rather than the local banking system. If the credit option doesn’t work, then please choose ‘debit’ or ‘savings’.

What card balance will be given at an ATM?

Not all ATMs will display the card balance; some may show a total for all currencies in the local currency. If you want the exact balance of the funds remaining on the card, please go to your My Account , log into the Travelex Money App or alternatively call Card Services - you can find contact numbers here

Will I be charged an ATM fee overseas?

Travelex will not charge you overseas ATM fees for making withdrawals and balance enquiries at ATMs displaying the Mastercard Acceptance Mark. Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.

What is the maximum amount I can withdraw from an ATM in each 24-hour period?

You can withdraw up to AU$3,000 (or currency equivalent) in any 24 hour period. Some ATM operators may set lower limits.

What if I don’t have enough of the currency I need to make a purchase or withdrawal from an ATM?

The great flexibility of the Travelex Money Card means that if you have more than one currency loaded, the card will automatically use up the remaining money you have in the required currency, then select the next available currency in the following order: Australian dollars, US dollars, British pounds, euros, Canadian dollars, New Zealand dollars, Japanese yen, Singapore dollars, Hong Kong dollars and Thai baht. The search will automatically begin from the start of the order, and the funds will be debited from the balance of each currency in this order until the transaction amount has been satisfied. Transactions that require a currency conversion are calculated using the daily rate determined by Mastercard. Alternatively, you can log into your My Account online and move your money from one currency to another currency on your card. The Travelex Currency Transfer fee will be applied. Click to see the fees and limits .

What if my card doesn’t work at an ATM?

Your Travelex Money Card should work in any ATM displaying the Mastercard Acceptance Mark. If you’re unable to withdraw cash at an ATM, check if you’ve got enough money on your card first, then call Card Services 24 hours a day, seven days a week. You can find contact numbers here . Your card will be disabled if an incorrect PIN is entered 3 times in a row. If the card is disabled, please contact Card Services to reactivate it, which can take up to 24 hours. You can find contact numbers here . If you’ve forgotten your PIN, contact Card Services or check your My Account . You can login to your My Account here . Make sure to always choose 'credit' at an ATM.

What if the ATM asks for a 6 digit PIN?

In some countries, you may be asked for a 6-digit PIN when using an ATM. However, your card’s 4-digit PIN will still be accepted if the ATM has been set up correctly and you have selected ‘credit’. If you need assistance with any PIN issues, call Card Services. You can find contact numbers here .

Existing cards

I have a multi-currency card, but i notice you do not sell it anymore – why.

On 3rd May 2017, Travelex changed the prepaid card offerings made available to customers. We’ve simplified our prepaid card offering from the Multi-currency Cash Passport card previously available, by upgrading to the Travelex Money Card: a platinum card with added features and benefits. Now you can choose to buy and load into the full 10 currencies available. You can find out more about The Travelex Money Card here .

I have a Multi-currency card, but you no longer sell that card - does that mean I can’t use it anymore?

Your Multi-currency card is still valid for use until the date of expiry. You can still reload it here and use it until it expires. If you choose to buy a Travelex Money Card and already have an existing Cash Passport card, you will need to transfer the balance on your Cash Passport card to your new Travelex Money Card within 30 days of the purchase of the Travelex Money Card. However, if you don't want to purchase the Travelex Money Card, you can still use your existing Cash Passport card. Please note: we are no longer selling Cash Passports.

Can I have my funds transferred from my Cash Passport card to the Travelex Money Card?

Yes, simply let Card Services know that you'd like to transfer funds from your Cash Passport card to your Travelex Money Card. They'll transfer your funds at no cost and put them onto the same currencies. For example if you have US$1,560 on your Cash Passport card, the Card Service team will balance transfer US$1,560 into your USD wallet on the Travelex Money Card.

Call Card Services 24 hours a day, seven days a week. You can contact Card Services .

My Multi-currency card is about to expire and I would like to purchase another one, but you’re no longer selling them. What can I purchase instead?

We’ve replaced the Multi-currency card that we sell in this country with the enhanced and renamed Travelex Money Card. You can now purchase the Travelex Money Card, a platinum card with added features and benefits, where you can choose to buy and load into the full 10 currencies available, including pounds. You can buy and find out more about the Travelex Money Card here . If you choose to buy a Travelex Money Card and already have an existing Cash Passport card, you will need to transfer the balance on your Cash Passport card to your new Travelex Money Card within 30 days of the purchase of the Travelex Money Card.

My Multi-currency Cash Passport card has expired and there are funds remaining on the card. What should I do?

You have 2 options: 1. You can purchase our Travelex Money Card, a platinum card with added features and benefits, where you can chose to buy and load into the full 10 currencies available, including pounds - you can buy yours here . Once you have your new Travelex Money card, you can then call Card Services on 1800 303 297 (free phone) and they will transfer the balance from your Cash Passport to the Travelex Money Card. 2. You can contact Card Services to ensure your funds left on your Cash Passport Card are safely transferred back to your bank account. Please note a fee may apply - see the fees and limits section for more information.

How can I contact Card Services?

Travelex customer service center.

For assistance with the following:

• • General account enquiry about Travelex Money Card
• • Online card order
• • Expired card
• • Card and account activations
• • Closest ATM
• • Guidance setting up your card account online
• • Cashing out and/or closing card account
• • Questions about the card and functionality in any country

In Australia : call Travelex Customer Service Center on 1800 440 039

Mastercard Card Services

• • Lost or stolen cards
• • Pin related assistance
• • Help with username and/or passwords
• • Queries regarding transactions on your account or balance enquiries
• • Google Pay and Google Wallet queries or issues

In Australia : call Mastercard Card Services on 1800 303 297

Overseas : see international phone numbers list

Alternatively, you can email [email protected] . In the interests of security, we will not be able to discuss certain subjects by email. Please call the 24 hour Mastercard Card Services Team instead.

What is the contact number I need to call when overseas?

If you need help or assistance, you can call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

Who are Card Services, and what do I call them for?

Card services are the support team for the Travelex Money Card. You can call 24 hours a day, seven days a week with any enquiries. You can find contact numbers here .

What do I do if I find an incorrect transaction on my card?

It’s recommended that you check your transaction history and card balance at least once a month. You can do this online, once you have registered your card on your My Account . If you have any queries about your Travelex Money Card balance or you notice a card transaction that you don’t recognise, please notify the 24 hour Card Services team as soon as possible. Card Services will be happy to check and confirm the transaction details for you. If you notice an error in any card transaction or a card transaction that you do not recognise, you must notify Card Services as soon as possible and in any event, no later than thirteen (13) months of the transaction debit date. If there is an incorrect transaction, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a dispute form. Please help them to assist you by providing as much information as you can. You can download and complete a dispute form here . Call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

What do I do if I want to dispute a transaction?

If there is an incorrect transaction and you want to dispute it, Card Services can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognised transaction, or to complete a dispute form. Please help them to assist you by providing as much information as you can. You can download and complete a dispute form here . Call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

My Travelex Money Card got rejected when paying, what now?

If your Card is declined in a shop, these are the things you should check first: 1. Check you have enough money on your card for the purchase you wish to make. You can always use your card to make a partial payment and settle the balance with another card or cash, if the merchant supports it. Make sure the merchant processes your Travelex Money Card payment first. 2. Be aware that some bars, restaurants and automated petrol pumps may require the card to have an available balance greater than the purchase amount before they will authorise the payment. Please check your Terms and Conditions for more details. 3. Check you are using the correct PIN. You can get a PIN reminder at any time by selecting the ‘PIN Reveal’ option in My Account or by calling Card Services and selecting the PIN option. 4. Check that the retailer you are purchasing from accepts Mastercard Prepaid. Because of new EU requirements, merchants in the EU/EEA will be able to choose whether or not they wish to accept Mastercard prepaid/debit/credit or commercial cards. Please check with the merchant, as they have to inform you if they decide not to accept all types of Mastercard cards. Merchants will also be expected to display this information prominently at the entrance of the shop and at the till or, in the case of distance sales, this information should be displayed on the merchant’s website or other applicable electronic or mobile medium. 5. Your card has maximum limits on how much you can withdraw or spend, which are shown in the fees and limits section. Check that you have not exceeded the maximum daily amount that you can spend in a shop.

What is the complaints procedure?

Complaint handling process for Travelex Money Card and Travelex Multi-Currency Cash Passport products: See Complaint Process

We are committed to providing you with the best possible customer experience. Telling us when you are unhappy is important as it means we have an opportunity to put things right there and then and improve the service we offer in future. This page tells you how and where to make a complaint and what we will do to resolve it promptly and fairly. Raise a new complaint In the first instance please contact our Card Services Team by telephone, via the number(s) provided in the User Guide supplied with the Card. This team will try to resolve your concerns over the phone in a timely manner. Alternatively, you can e-mail your complaint to [email protected] or put it in writing to the following address: Service Quality Mastercard Prepaid Management Services 72 Christie St St Leonards NSW 2065 We are happy to receive and respond to complaints in other languages and will arrange for a translation service to assist where available. Where possible, we will make information on our complaints process available in other languages. What information do I need to provide? To help us resolve your issues as quickly as possible when you contact us, please provide us with as much relevant information as possible, including: Your card number (If you write to us for security reasons please do not include your full card number. The card number should always be supplied by providing the first six and last four digits only, as follows 123456******7890.) Your name Your address Your contact telephone number Clear details of your complaint What you would like us to do to resolve matters. We will acknowledge your complaint promptly, either verbally or in writing, and do our best to resolve it straight away. If we can’t resolve your complaint within 5 business days, we will provide you with a written response providing the outcome no later than 30 days. We aim to resolve all complaints within 21 days. However, in some cases it may take up to 30 days. Your complaint may take a little longer to assess if we need more information or if your complaint is complex. In all cases, we’ll keep you updated on the progress. You can ask for information about how we manage complaints in alternative formats and languages upon request by calling 1800 098 231. If you have a hearing or speech impairment, you can access additional support through the National Relay Service on 1300 555 727. If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides free and independent financial services complaint resolution and can be contacted on: • Website: www.afca.org.au • Mail: GPO Box 3, Melbourne, Vic 3001 • Telephone: 1800 931 678 (free call) • E-mail: [email protected] Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

I can't find my question

If you have another question that hasn’t been answered here, please don’t hesitate to contact Card Services .

Lost card or got stolen?

What happens if the card is damaged, lost, misused or stolen.

If your card is damaged, lost, stolen or misused, please contact Mastercard Card Services immediately on 1800 303 297 .

If you already own an additional backup card, you can continue accessing and spending your funds with no delay. Note that new additional cards are no longer issued

Call Card Services 24 hours a day, seven days a week. You can find contact numbers here .

How do I get a replacement card sent to me?

If you need a replacement card, call Card Services 24 hours a day, seven days a week. You can find contact numbers here . There is no charge for replacement cards.

Have another question?

Travelex Customer Support will answer your questions and help with any problems or issues.

Don’t have Travelex Money Card yet?

Why not buy the Travelex Money Card and get all the great benefits to enjoy all year round…

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I would like Travelex to send me marketing messages (incl. by email and SMS) about Travelex branded products and services. Read our Policy Privacy .

*Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.

Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Travelex Money Card in conjunction with the issuer, EML Payment Solutions Limited (‘EML’)(ABN 30 131 436 532, AFSL 404131). You should consider the Product Disclosure Statement for the relevant Travelex Money Card and Target Market Determination available at www.travelex.com.au , before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

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Google Pay is a safe, simple and helpful way to pay and manage your money.

Google Pay Benefits

With security built-in to protect you before, during, and after every payment, using Google Pay is safer than swiping your card or paying with cash.

Pay with your phone anywhere contactless payments are accepted. Just unlock it, hold it to the reader, and go.

Use Google Wallet to store your everyday essentials and the Google Pay app to manage your money and finances.

How to add your Travelex Money Card to Google Pay

Adding your Travelex Money Card to Google Pay is easy. Just following these simple steps:

• Open the Google Wallet app.
• Tap the '+' on the top corner of the home screen.
• Any cards that you saved to your Google Account are shown.
• Tap New credit or debit card. To add a card, use your camera or tap to enter details manually.
• Then just follow the instructions. For your security, you may need to verify your account.
• Read the Issuer Terms and tap Accept.

Frequently asked questions

Everything you need to know about adding your card to Google Pay.

Adding your Travelex Money Card to your Google Wallet is a simple process. After you have registered your Travelex Money Card within the Travelex Money App, it will prompt you to add your Travelex Money Card to your Google Wallet through a link within the app home screen. Follow the on-screen instructions and they will guide you through the whole process.

If for whatever reason you are unable to add your Travelex Money Card to your Google Wallet through our app, you can also follow Google's own instructions for doing this here .

If you're not able to successfully add your card, then please follow these steps .

Not quite yet. Using your Travelex Money Card to pay for things from your Google Wallet is now live, but you are currently unable to add currency to it through Google Pay.

The Travelex Money App still offers the fastest way to add funds to your Travelex Money Card, where we can accept all major credit and debit cards. After registering your card and logging in, just hit the 'top up' button and follow the simple steps to add funds.

We are working hard on adding this enhancement as we know how helpful it will be, we expect to have this live shortly.

If you have followed all of the steps within the FAQ titled 'How do I add a Travelex Money Card to my Google Wallet?' and have been unable to add the card successfully, then please feel free to reach out to the Card Services team on 0800 260 0355 who will be able to assist you. If you are currently outside of the UK, check for a free local number here .

There are no additional charges whatsoever when using your Travelex Money Card through Google Pay. It’s simply a way of using your phone to pay in place of your physical card, so only the standard Travelex Money Card fees and charges apply. See more here for a breakdown of associated charges.

Yes, absolutely. It's always advisable to carry your Travelex Money Card with you, even if you use your Google Wallet most of the time. Contactless or mobile payments may not be accepted in some places. Having your card with you means you'll always be able to spend with confidence wherever Mastercard Prepaid is accepted.

You can use Google Pay to pay for any available currency loaded on your Travelex Money Card.

In the same way that your Travelex Money Card works, Google Pay will automatically select the correct currency when the currency type and funds available on your Travelex Money Card. If the correct currency funds are not available, then payment will be taken in priority order from your Travelex Money Card to fund the spend (the order is GBP, EUR, USD, AUD, CAD, NZD, ZAR, TRY, CHF, AED, MXN, PLN, SEK, JPY, THB, HKD, SGD). Additional charges may be incurred if this happens, see full details on fees and limits here .

Just log into your Google account and use the 'Find My Phone' process to lock your phone and, if you choose, you can also delete your data at this point. This will stop the phone from being able to use Google Pay.

If you're concerned about your Travelex Money Card, please log into your Travelex Money Card My Account area or the app, where you can suspend your card quickly and easily.

Via the website

• Log in and tap 'card settings'.
• Click on the button named 'suspend card', you'll need to confirm this by hitting a second button also named 'suspend card'.
• After a few seconds, you should see 'card status: SUSPENDED'. When you see this, your card has been temporarily frozen. It will stay that way until you unsuspend it following the same instructions.

Via the app

• Log in and tap 'freeze'.
• Click on the button named 'freeze' and this will suspend your card.
• You will then see a message on your device that reads 'Your card is frozen and can't be used. Unfreeze your card by tapping the button below'.

If you don't have access to the My Account area or the app, you can contact our Card Services team on 0800 260 0355 who will be able to assist you. If you are currently outside of the UK, check for a free local number here .

Travelex Money Card

Our Travel Money Card is the quick, easy and secure way to spend aboard.

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Travelex foreign coin services limited.

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Reg Number: 02884875

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