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Using Snapper

Tickets and fares, fares for under 25s are changing 1 may 2024.

The government has made the decision to withdraw the government funding for the age-based concessions that have been in place since 1 September 2023. As a result, fares for children aged 5-12 and young adults under 25 years old will automatically return to the standard price fares from 1 May 2024. The current age-based concessions are funded by the government.  

Links for more information about the affected concessions:

Under 13 free pass (5-12 years)

Free travel ends, and Child Fare Concession of 50% off adult fare applies.

Child fare 13-18 years old (or still in secondary school)

75% discount ends, and 50% off adult fare applies for secondary school students, aged 13 to 16 years old(or older if still in secondary school).
Children over 16 years who are no longer in secondary school will need to buy a Red Snapper card, and full adult fare applies unless eligible for another concession.

Young Adult (Connect) (19-24 years)

This concession ends, and full adult fare applies, unless eligible for another concession.

Under 18s who are eligible for the Accessible Concession

Under 18s who have been using one of the aged-based concessions listed above instead of the Accessible Concession will need to use their Te Hunga Whaikaha Total Mobility card (external link) to travel on the Accessible Concession, which continues as a 50% discount off adult fares.

All other concessions and fares are not affected.

What’s happening?

When will the changes come into effect?

The fares for children aged 5-12 and young adults under 25 years old will automatically return to standard fares from 1 May 2024.

When will the current government funded age-based fares end?

The current concessions will end at midnight on the 30th of April 2024. From the 1st of May, standard concessions will apply.

Why did Metlink/Greater Wellington make this decision?

Greater Wellington reviewed the costs to maintain these concessions and agreed that continuing to fund these within the Wellington region could directly affect our rate payers. P lease refer to NZTA’s CERF programme page (external link) for more information on the funding package.

What happens to the rest of the other concessions and fares?

Metlink’s other concessions and fares remain the same as follows and you do not need to take any action .

Under 5 (0-4 years) – 100% free travel
Adults (25 years or older or those who are not eligible for concessions) – Full adult fares
Community Connect Concession for Community Services Card holders – 50% off adult Snapper fares
Tertiary Concession – 25% off adult Snapper fares
Accessible Concession (including Te Hunga Whaikaha Total Mobility card holders) – 50% off adult fares
Super Gold Concession – Free off-peak travel

Snapper fares are 50% off when travelling during off-peak hours.

Can I still use the same Snapper card after the 1st of May?

Yes, you can continue using your current Snapper card from the 1st of May.

However, children over 16 or no longer in secondary school who are currently using a Snapper Green card for the Child Concession (following the 1 September 2023 changes), will no longer qualify for the Child Concession from 1 May 2024 and need to use a Red Snapper card for travel at the full adult fare.

What if I don't have enough credit?

Make sure you have enough credit on your Snapper card before the 1st of May to avoid any disruptions to your travel. Top up (external link) your Snapper card to ensure you have enough credit.

If your card goes into a negative balance, you will not be able to tag on to the service until you have topped up. For more information, please refer to snapper.co.nz (external link)

Do the changes apply to bus, train and ferry services?

This concession change will apply to all bus, train, and ferry services (excluding on-demand services where there is only one fare for all passengers).

Do I still need to tag on and tag off for every trip?

Yes, however if you forget to tag off at the end of your journey, you will be charged a default fare.

If the default fare puts your card into a negative balance, your card won't work until you have topped up. We recommend keeping enough balance on your card for your journey.

This does not apply for ferry or On Demand services, since these services do not use Snapper.

How will group travel work?

On a bus – You can use your Snapper card to tag on multiple passengers, just ask the driver before you tag on to set up the reader for the passenger number and fares you require, For example 1 Adult and 2 x children. You can also pay with cash and purchase multiple tickets for your group.

On Rail and Ferry - For capacity planning and safety reasons, group journeys of over 10 people must be booked in advance of travel. For information on how to do this, you can contact Metlink on 0800 801 700. 

Please note, that for school groups the functionality to board multiple U13s will be removed from 1 May 2024.

If you are paying for your rail journey with Snapper , one card per person is required.

Do Transport Officers check concession compliance ?

Transport officers may check for concession compliance.

Secondary school students must either be in uniform or show their photo school ID if they are asked by the Metlink staff.

How can I get support/ where can I find more information?

The Metlink Contact Centre can be contacted on 0 800 801 700.

We will have Transport Officers at some stations available to help during the day if needed. Feel free to reach out to them and ask questions.

Greater Wellington councillors have agreed to increase Metlink public transport fares by 10 percent from 1 July 2024.

A report before council estimated that without the fares increase, a rates rise of 3.3 percent would be needed to cover public transport costs, expected to climb by 19 percent in the next financial year.

Approximately a third of Metlink funding comes from fares, the rest from the government and regional council rates.

Metlink Fares

All fares and passes have their own terms and conditions, and Conditions of Carriage apply for all Metlink services. Metlink is working with Waka Kotahi to introduce and implement the National Ticketing Solution (external link) .

You can use the Journey Planner to see the fare for your journey. Set your fare type in your MyMetlink preferences, or in the options in the journey planner results page.

Journey Planner

Snapper (external link) is the stored value card for metlink buses and trains. .

Where applicable, transfers , off-peak fares and concessions are automatically applied when travelling with a Snapper card. You can apply a concession (external link) onto your Snapper card, or get a day pass or 30 day pass.

Metlink trains and buses (except Airport Express) do not accept EFTPOS or credit cards, and there are no ticket vending machines.

Fares with Snapper

Note: Child fares listed in these fare tables change on 1 May.

Peak fares with Snapper

Buses: Weekdays 7am to 9am, and from 3pm to 6:30pm

Trains: Weekdays until 9am, and from 3pm to 6:30pm

Children under 5 travel free and do not need a Snapper card.

Children under 13 travel free only when using a Snapper card with a child free pass applied. (ends 30 April 2024)

SuperGold cardholders don't ride free during peak hours.
If you forget to tag off when using Snapper, you may be charged a default fare .
Airport Express , Metlink OnDemand , and Wellington Harbour Ferries have special set fares.

Off-peak fares get a 50% discount when using Snapper, including concessions.

The off-peak discount applies to all Snapper fares, including concessions. If you start your trip during off-peak hours, your whole journey is charged at off-peak rates, including any eligible Metlink services you transfer to.

Weekdays 9am to 3pm and after 6:30pm

Weekends & public holidays. , weekdays before 7am (buses only, excludes supergold card) (external link).

Children under 13 travel free only when using a Snapper card with a Child free pass applied. (ends 30 April 2024)

Day passes and 30-day passes don't get an off-peak discount.

Airport Express has special fares, and there is no off-peak discount.

Ferries have special fares, and there is no off-peak discount.
Metlink On Demand has special fares, and there is no off-peak discount.
There is no off-peak discount on taxis under the Te Hunga Whaikaha Total Mobility scheme.

Default fares for Snapper

If you forget to tag off, you will be charged a default fare (penalty). You need to have enough balance on your Snapper to pay the default fare when you next tag on. If your Snapper has a negative balance, you won't be able to tag on.

On buses, the default fare is calculated as if you had travelled to the end of that route. Free passes will still be charged default fares if you forget to tag off.

On trains, the default fare depends on which Station you tag on your trip as below:

Tag on at Wellington Station: the amount charged is a fixed fare of $10 for adults, with applicable concessions for eligible groups.
Tag on at all other Stations: the amount charged is a Snapper fare for the longest possible travel from the tag on Station to a maximum of $10 for adults, $2.50 for children, $5 for passengers with Accessible, Community Connect and Young Adult concessions, and $7.50 for passengers with Tertiary Concession.

Passes with Snapper

Note: Child passes listed in these tables change on 1 May.

Snapper 30-Day passes can start any day and are valid for 30 days following the first use. Buy 30-day passes through the Snapper app, or at a Snapper retailer. Passes can't be purchased using existing Snapper credit.

With all Snapper fares and passes, if you forget to tag off, you will be charged a default fare .

Rail 30-day passes (Snapper only)

If travelling between Wellington Station and a station in zone 4 or higher, your Snapper 30-day passes for rail includes your train trip and your bus trip to your local train station (between zone 4 and the outer zone included in your pass). It does not include bus travel within zones 1 to 3, such as Wellington City or Johnsonville.

To buy a child pass your Snapper card must have a valid Child Concession loaded.

Other Concessions do not apply to the 30-day pass.
Rail 30-day passes do not include the Airport Express or the ferry.

Bus 30-day passes (Snapper only)

30-day bus passes do not include the Airport Express or the ferry.
Concessions and child fares do not apply to the bus 30-day pass.

Explorer day passes

Weekdays after 9am Weekends & public holidays (external link)

Day passes can be purchased on board buses or trains with cash, or loaded onto your Snapper. Keep your day pass in a safe place, as it won't be replaced or refunded if you lose it. Buy Snapper Metlink Explorer day passes through the Snapper app, or at a Snapper retailer. Passes can't be purchased using existing Snapper credit. If you forget to tag off, you may be charged a default fare .

Explorer Day passes can be used on the Airport Express.
Explorer Day passes can't be used on the ferry.
Day pass includes 1 adult and 1 child up to 15 years old travelling together.
Concessions and child fares do not apply to the Explorer day pass.

*The ticket for zones 1-14 can also be used on the Wairarapa Rail Line service departing Wellington at 8.21am.

Kāpiti Combo bus & rail return ticket

Kāpiti Combo tickets are a set fare for same-day return travel using buses and trains between Waikanae and Paraparaumu or between Otaki and Paraparaumu. Kāpiti Combo tickets can be purchased with cash on-board the relevant bus routes, but not on the train. Snapper does not offer this combo ticket.

There are no one-way combo tickets.
Concessions do not apply to Kāpiti Combo tickets.

Note: Child fares and age limits listed in these fare tables change on 1 May.

Cash fares cost at least 25% more than the equivalent Snapper fares, and a separate cash fare applies for each leg of your journey.

Off-peak discount does not apply to cash fares.

You can only buy single cash tickets for buses and trains on board. Regular Metlink buses and trains don't have EFTPOS or contactless payment. There are no ticket booths or ticket vending machines for buses or trains.

Children under 13 travel free only when using a Snapper card with a child free pass applied (ends 30 April 2024). Otherwise, the Child cash fare applies.

On Airport Express - Special fares apply.
On Ferries - Special fares apply .
On Trains - Single cash accessible tickets can be purchased on board.
On Buses - Cash fares are not eligible for concessions or discounts.
Express buses 30x (external link) , 31x (external link) , 32x (external link) are Snapper-only, and do not accept cash. This ensures the fastest possible travel time for commuters.

Fares for special services

T he Airport Express, Metlink OnDemand, and Wellington Harbour Ferry have special set fares and various payment options.

Te Hunga Whaikaha Total Mobility is a New Zealand central government scheme offering subsided transport to those eligible who may need assistance using regular transport methods.

Airport Express

Wellington Harbour Ferry

Metlink On Demand

Te Hunga Whaikaha Total Mobility

Concessions

Off-peak travel gets a further 50% discount when using Snapper, including concessions. Only one concession can be loaded on to your Snapper card at a time. If you qualify for a concession, head to the Snapper website to apply the concession to your Snapper card.

Under 13 Free Pass (5-12 years) ends from 1 May 2024

F ree travel ends from 1 May 2024, and the C hild C oncession of 50% off the adult fare on travel will apply.

Y ou won’t need to reapply for the Child Concession. Your Green Snapper card already has the Child Concession on it. Just continue using your Green Snapper card and you will get the Child Concession 50% off adult fare discount automatically. You will need to t op up your Snapper card to ensure you have enough cred it. Child Rail passes (external link) are also available for purchase for frequent rail travellers.

Until 30 April 2024.

Under 13 Free Pass

You need a Green Snapper card for this concession. Children aged 5 to12 years old travel for free anytime on Metlink buses, trains (with a Green Snapper card) and on the ferry (with a free ferry ticket). ID is not required to be carried for 5 to 12-year-olds

Only one concession can be loaded on your card, and you can't multi tag on your friends. Each 5 to 12 year old needs their own green Snapper Card with Under 13 Free Pass applied to travel for free.

For the ferry, collect a Free Pass from staff onboard or from Queens Wharf.

Tag on and tag off for every trip

If you forget to tag off at the end of your journey, you will be charged a default fare. The default fare is the same as the standard child default fare (up to $2.50). If the default fare puts your card into a negative balance, your card won't work until you top up to at least a $0.00 balance. We recommend keeping a balance on your card

Pass expiry

On Snapper, the pass expires 180 days from first use - once it expires, the Green Snapper card defaults to the Child Fare. Snapper card readers (bus and train) will show a countdown 7 days before the pass expires to remind you to apply for another pass.

If the pass is not renewed, the standard Child Fare will be charged.

When using cash

When using cash, the standard child fare applies, which is a 75% discount from the adult cash fare. Fare may not be exactly 25% of the adult fare, because cash fares are rounded up to the nearest 50 cents.

Apply for the Under 13 Free Pass

To add this concession to your Green Snapper card, apply on the Snapper website (external link) or call the Metlink Contact Centre on 0800 801 700.

This change will apply to all bus, train, and ferry services (excluding on-demand services where there is only one fare for all passengers).

When does my current free Under 13 pass expire?

Free Under 13 Pass es expire 180 days from the first time you use it. Snapper card readers (bus and train) will show a countdown 7 days before the pass expires. However, this pass is being removed from circulation and will stop working from 1 May – at which point, the Green Snapper card defaults to the Child Concession Fare .

What happens to my current free Under 13 pass from 1 May if my pass has not yet expired?

Your Free Pass will stop working from 1 May 2024, however, it will sit on your card until it expires.

I have recently purchased a Green Snapper card to qualify for the free pass. Since this is being discontinued, will I get a refund?

Unfortunately, there will be no refunds. For more information, refer to our refund policy. (external link)

Under 13s who qualify for the Accessible Concession

U nder 13s who have been using the free pass instead of the Accessible Concession will need to use their Te Hunga Whaikaha Total Mobility card to travel on the Accessible Concession, which is a 50% discount off adult fares.

Can I use my Snapper card to pay for my friends?

Yes, as long as they are all eligible for a child concession, you can use your Green Snapper card to pay for your friends on the bus (just let the driver know). For more information about group travel with one Snapper card, visit metlink.org.nz/fares . (external link)

Tag on and tag off for every trip

If you forget to tag off at the end of your journey, you will be charged a default fare. The default fare is the same as the standard child default fare (up to $5.00). If the default fare puts your card into a negative balance, your card won't work until your balance is in positive balance. We recommend keeping a balance on your card.

When using cash

When using cash, the standard child fare applies, and this will be 50% off adult fares from 1 May 2024. Remember that when you pay with cash, the discount you get on your child concession may not be exactly 50% of the adult fares, because cash fares are rounded up to the nearest 50 cents.

Child fare discount changes from 1 May 2024

From 1 May, 75% discount off adult fare ends, and 50% off adult fare applies on all Metlink services for children aged 5 to 16 years old (or older if still at secondary school). Children over 16 who are no longer in secondary school will no longer qualify for this concession and will need to use a Red Snapper card (external link) , and the full adult fare will apply.

Children 13 to18 years old, or older if still at secondary school, get a 75% discount on the adult fare (known as a Child Fare) on all Metlink services. ID must be carried for 13- to 24-year-olds.

You need Green Snapper card for this concession. Green Snapper cards already have a Child Fare concession applied for both buses and trains. The Child Fare concession is also available on the ferry when you pay using Cash or EFTPOS.

Some schools print their ID cards on Green Snapper cards. See Snapper website (external link) for more information. If you don’t have a student ID on your card, please make sure you carry it with you when you travel.

Only one concession can be loaded on your card, and you can multi tag on other travelers who are 13 to 18 years old.

When using cash, the child fare is 25% of the adult cash fare, then rounded up to the nearest 50 cents.

Child Concession applies to:

Children aged 5 to 6 years old who have not started school are qualified for the Child Concession.
Children who are enrolled in a primary or intermediate school are entitled to the Child Concession at all times in or out of school uniform.
Children who are enrolled in a secondary school are entitled to the Child Concession at all times and must either:
Be wearing school uniform, or
Present a valid physical or digital secondary school photo ID, if requested by Metlink staff.
C hildren who are not enrolled in a school must present:
a bona fide photo ID card for home-schooled children issued by the National Council of Home Educators New Zealand ( NCHENZ (external link) ); or
an approval document from the Ministry of Education (external link) that shows the child is exempt from enrolment at a school.

Students attending a polytechnic, university, language academy or other similar learning institutions, or youths aged 16 or older who have left school, do not qualify for a Child Concession.

Passengers must provide proof of entitlement for the concession when requested by Metlink staff.

Do I need to apply for another Child Concession from 1 May?

You won’t need to apply for another Child Concession. You can continue using your Green Snapper card or Red Snapper card with a Child Concession or your School Photo ID printed on your Snapper card from the 1 st of May.

Green Snapper cards already have a Child Concession applied for both buses and trains. The Child Concession is also available on ferry services with a child ticket. You can pay for a ferry ticket using Cash or EFTPOS. For more information, visit eastbywest.co.nz (external link)

What do I need to do if I am between the ages of 13 to 16 years (or older if still at secondary school)?

If you are 13 to 16 years old (or older if still at secondary school), you will need to top up your Snapper card to ensure you have enough credit from the 1 st of May 2024.

Am I required to carry my ID?

What do I need to do if I am over 16 years old and no longer in secondary school?

As a result of this change, you no longer qualify for the Child Concession. We encourage you to purchase and top up a Red Snapper card (external link) , which will apply the full adult fare. If you currently have a Child Concession loaded onto a Red Snapper, please contact the Snapper Centre on 0800 555 345 , and we can assist you in expiring your current Child Concession. However, if you qualify for other concessions such as Tertiary, Community Connect concessions, or Accessible Concessions such as Total Mobility, please consider applying for these concessions (external link) .

Can I load multiple concessions?

Only one concession can be loaded on your card, so it’s important to choose the one that gives you the best discount, if you’re eligible for more than one.

Children who qualify for the Accessible Concession

Children who have been using the Child Concession (75% discount) instead of the Accessible Concession (50% discount) will need to use their Te Hunga Whaikaha Total Mobility card to travel on the Accessible Concession, which is 50% discount off adult fares.

While the Child Concession of 50% off adult fare applies for 5 to 16-year-olds (or those still in secondary school), the Accessible Concession offers the same 50% discount, but uses the Te Hunga Whaikaha Total Mobility card to tag on and off. This removes the hassle of carrying two cards to travel, since the Snapper Green card will no longer be required.

I have recently purchased a green Snapper card, but I will no longer qualify for the Child Concession due to this change. Will I get a refund?

Unfortunately, there will be no refunds. If you have a credit balance on your Green Snapper card, you can contact the Snapper Contact Centre on 0800 555 345 to block your Green Snapper card and transfer your credit to your new red Snapper card. For more information, refer to our refund policy. (external link)

Can I multi tag/ or pay for my friends?

Only one concession can be loaded on your card, and you can tag on and pay with your Snapper card for up to five friends who also are entitled to a Child Concession.

Young Adult (Connect) Concession ends from 1 May 2024

From 1 May, this concession ends and the full adult fare applies, unless you qualify for another concession, such as the Tertiary Concession or the Community Connect Concession. If you do not qualify for any other concessions (or have not yet applied them to your Snapper card), you will be automatically charged the full adult fare from 1 May 2024.

Young Adult (Connect*) Concession

*The Community Connect Scheme (external link) is inclusive of all youth discounts, and the Community Service Card holders.

Young adults 19 to 24 years old (inclusive) g et a 50% discount on the adult fare. ID must be carried for 13- to 24-year-olds.

You need a Red Snapper card for this concession. Load the concession to your card at Snapper.co.nz (external link) or by calling Metlink Contact Centre on 0800 801 700. Make sure to always carry ID with you when travelling on a concession.

This is a concession that expires each year on the user's birthday. If the concession is not renewed, the standard Adult fare will be charged.

If your Snapper card is registered, you will receive a reminder in your email when your card is due to expire.

This change will apply to all bus, train, and ferry services (excluding on-demand services where there is only one fare for all passengers).

If you have the (Young Adult Connect) Concession, you will need to:

Top up your Snapper card to ensure you have enough credit
OR find another concession you qualify for such as the Tertiary Concession or the Community Connect Concession and apply before 1 May 2024. You might qualify for the Tertiary Concession, which gives you 25% discount off adult fares if you are a full-time tertiary students OR Community Connect Concessions, which gives you a 50% discount off adult fares if you have a Community Services Card.

We strongly encourage you to apply for a new concession (external link) through the Snapper website (external link) , if you know the concession you qualify for.

New c oncessions can take 24 hours or longer to be applied to your Snapper card .

Concessions can take up to 24 hours or longer to apply to your Snapper card, but once they are applied, they will immediately override the existing concession on your Snapper card.

Tertiary Concessions that require approval from your Tertiary Organisations can take longer than 24 hours to be applied on your Snapper card. Please keep this in mind when applying for concessions. If you travel before your concession is applied, you will be charged the default full adult fare.

Can I still use the same Red Snapper card from the 1st of May?

Yes, you can continue using your current Red Snapper card after the 1st of May.

I am between the ages 19 to 24, and will not qualify for any other concession from 1 May, what does this change mean for me?

If you do not qualify for any other concessions, you will be automatically charged the full adult fare from 1 May 2024.

I am a Tertiary student, what does this change mean for me from 1 May?

If you are a full-time tertiary student, you might qualify for the Tertiary Concession which gives you 25% discount on adult fare or Community Connect Concessions which gives you 50% discount off adult fare if you have a Community Services Card.

Under 25s who qualify for the Accessible Concession

Under 25s who have been using the Young Adult Concession instead of the Accessible Concession will need to use their Te Hunga Whaikaha Total Mobility card to travel on the Accessible Concession, which is 50% discount off adult fares.

Will you refund me for the time I was waiting for my concession to be applied on my card?

Unfortunately, we're unable to offer refunds for the time you waited for your concession to be applied to your card. It is the customer's responsibility to ensure you apply for your concession in a timely manner.

If I apply for a new concession before 1 May, can I get a refund?

Unfortunately, there will be no refunds. We recommend that you apply for any new concessions closer to the 1 st of May, so that you can maximise using the Young Adult Concession 50% discount for longer. For more information, refer to our refund policy. (external link)

What if I apply for the Tertiary concession before the 1st of May, what discount will I qualify for?

If you apply for a Tertiary concession before 1 May, you will immediately qualify for the 25% discount off adult fare and the 50% off adult fare will no longer apply. Your card will only read the current concession loaded on your card. This is because once a new concession is applied on your card, it will immediately override the existing concession on your Snapper card.

We recommend that you apply for your Tertiary Concession closer to the 1 st of May, so that you can maximise using the Young Adult Concession 50% discount for longer.

Under 18s who qualify for the Accessible Concession

The change on 1 May 2024 only affects those 5 to 18 years old ( or older if still attending secondary school), as they currently receive higher discounts than those provided by the Accessible C oncession under the existing government-funded age-based concessions.

U nder 18s who have been using one of the aged-based concessions instead of the Accessible Concession will need to use their Te Hunga Whaikaha Total Mobility card to travel on the Accessible Concession, which continues as a 50% discount off adult fares.

Nothing is changing for the rest of the other Te Hunga Whaikaha Total Mobility card holders. T hey can continue to do what they have been doing .

What are the changes from 1 May 2024?  

Below are the changes to the current age-based concessions from 1 May 2024:

5 –12 Year Olds  

Free travel will end, and 50% off adult fare will apply through the Accessible Concession . Children must tag on and off using their Te Hunga Whaikaha Total Mobility card ONLY to travel with their carer on the Accessible Concession.

The Green Snapper Card will no longer be required for travel, removing the hassle of carrying two cards.

13- 18 Year Olds (or still in secondary school)

75% discount off adult fare will end, and 50% off adult fare will apply through the Accessible Concession . Children must tag on and off using their Te Hunga Whaikaha Total Mobility card ONLY to travel with their carer on the Accessible Concession.

What happens to the rest of the other Te Hunga Whaikaha Total Mobility card holders?

Nothing is changing for the rest of the other Te Hunga Whaikaha Total Mobility card holders, they do not need to take any action and can continue as usual.

The change only affects children and young adults between the ages of 5 to 18 years old (or older if still attending secondary school), as they currently receive higher discounts than those provided by the Accessible Concession under the existing government-funded age-based concessions.

Do these changes also apply to taxis?

No, these changes do not apply to taxi services. For door-to-door services, the Te Hunga Whaikaha Total Mobility subsidy remains at 75% of the total fare, up to a maximum of $60.

What is the process from 1 May, if I want to travel using a bus, train or ferry?

Top up your Te Hunga Whaikaha Total Mobility card to ensure you have enough credit.  
Carry your Te Hunga Whaikaha Total Mobility Card ONLY to board the bus or train . The Green Snapper Card will no longer be required for travel, removing the hassle of carrying two cards.
Tag on and off with your Te Hunga Whaikaha Total Mobility Card to get 50% discount off adult fare.
On the ferry, you will need to show your Total Mobility ticket.

What about my carer? 

If you have a carer, show your Te Hunga Whaikaha Total Mobility card to the driver after you tag on, and your carer automatically travels for free.  Your carer will be issued with a ticket by the driver.

What happens to the Green Snapper card that was sent to me by Metlink when the current fares came into effect?

You can keep the Green Snapper card, but anyone using the Green Snapper card must be entitled to the Child Concession.

My Green Snapper card has a credit balance. What happens to my balance?

If you have a credit balance on your current Green Snapper card, please contact the Snapper Contact Centre on 0800 555 345 , and Snapper will block your Green Snapper card from further use and move your remaining credit balance to your Te Hunga Whaikaha Total Mobility card.

Kindly also note that the Green Snapper card was given to you free of charge by Metlink and no refunds will be provided on these cards.

Can I get a refund on my credit balance?

Unfortunately, no refunds will be provided. If you have any credit balances on your card, contact the Snapper Contact Centre on 0800 555 345 and they will block your Green Snapper card from further use and move your remaining credit balance to your Te Hunga Whaikaha Total Mobility card.

Kindly also note that the Green Snapper card was given to you free of charge by Metlink and no refunds will be provided on these cards.

How can I get support?

For more information, visit metlink.org.nz (external link) /fares , or call the Metlink Contact Centre on 0800 801 700 or email us on [email protected]

What if I don’t have access to the internet? 

For support, you can also call 0800 801 700. Our Transport Officers will also be visible at some stations during the day to help you. Feel free to reach out to them and ask questions.

The concessions listed below are not affected by the changes on 1 May 2024.

Accessible concession for buses, trains & ferries .

If you are a member of Blind Low Vision NZ or are a Total Mobility cardholder, you are eligible for a 50% discount on adult fares when using Snapper cards, train tickets, and ferry tickets. Additional off-peak fare discount applies when using an Accessible Concession on eligible buses and trains.

If you need assistance to travel, a carer can travel with you for free, as long as they are with you for the entire journey. Keep your Total Mobility card or Blind Low Vision NZ membership card with you, as Metlink staff may ask to see your card when you travel.

Your Total Mobility card is a Snapper card, and can be used to tag on and off of buses and trains, just like a regular Snapper card. Accessibile Concessions can also be applied to regular red Snapper cards. If you are bringing a carer with you, please let the driver know before you tag on.

Snapper 30-day passes don't have an Accessible Concession option, since they are already discounted.

On trains and ferries, you can purchase a single Accessible concession ticket with cash. Cash fares on buses are not eligible for the Accessible concession.

Cannot use Total Mobility and SuperGold cards for the same trip, or to get a free trips for both yourself and your carer
If using SuperGold during off-peak, carer does not travel for free

Eligibility & how to apply

Through total mobility.

You can find out if you're eligible by visiting the Total Mobility page on our website.

Total Mobility (external link)

These cards can be used as a Snapper card for public transport, as well as to get a discount on some transport operators.

Through Blind Low Vision NZ

Blind Foundation members can apply for the Accessible Concession:

By phone the Snapper helpdesk on 0800 555 345 or
In person at a Snapper Service Centre (refer to the table below)
By emailing [email protected] with your Snapper card number and a copy of your Blind Foundation ID card

When applying please bring your Blind Foundation ID card and proof you live in Wellington (e.g. something with your address such as a rates bill or bank statement).

Please contact the Blind Foundation if you want to become a member (external link) (external link) .

Snapper service centre

Wellington City iSite (external link)

More information

Total Mobility

Accessibility Guide

Metlink Accessibility Charter

Tertiary Concession

Eligible full-time tertiary students receive a 25% discount on adult Snapper fares. When travelling on the tertiary concession, keep your student ID handy to show to Metlink staff, if requested. Your concession will remain valid as long as you meet the eligibility conditions for Tertiary Concession.

On ferries, Tertiary Concession discount only applies to 10-trip tickets.

Metlink is working with approved Tertiary Education Organisations to contact students via email to explain how to get the Tertiary Concession online. If you do not receive an email, then as long as you belong to one of the above approved Tertiary Education Organisations, you can simply:

Apply online (external link)

Eligibility

The tertiary students of an approved Tertiary Education Organisation must either:

At least 12 weeks long, and
Meets the minimum full-time Equivalent Full-Time Student (EFTS) value; or
The Ministry of Social Development records as “Limited Full-Time”; and
For bus travel, upload satisfactory confirmation of their status via the Snapper website (external link) (external link) ; and
For ferry travel, present satisfactory confirmation of their status to the Tertiary Education Organisation in a form acceptable to the Tertiary Education Organisation

Tertiary students must be enrolled at and attending an accredited and approved full-time tertiary course at a Ministry of Education-registered Tertiary Education Organisation.

Approved Tertiary Education Organisations

Academy of Diving Trust
Achievement NZ Limited
Animation College New Zealand Limited (Yoobee)
Capital Training Limited
Dev Academy Aotearoa
English Language Partners New Zealand Trust
English Teaching College
G&H Training Limited
Horowhenua Learning Centre
Le Cordon Bleu New Zealand
Massey University
New Zealand Management Academies
New Zealand School of Dance
New Zealand School of Tourism Limited
Otago Polytechnic
Premier Institute of Education
Te Kōhanga Reo National Trust
Te Kura Toi Whakaari O Aotearoa: New Zealand Drama School Incorporated
Te Rito Maioha Early Childhood NZ
Te Wananga o Aotearoa (Wellington)
Te Wānanga o Raukawa
The Learning Connexion Limited
Universal College of Learning (UCOL Masterton)
University of Otago (Wellington)
Victoria University of Wellington
Wellington Institute of Technology
Whitecliffe Education
Whitireia Community Polytechnic
Youth Cultures and Community Trust (Praxis)

Community Connect Concession*

Community Services cardholders can get a 50% discount on adult fares when paying with a Snapper card. While travelling on the Community Connect Concession, have your Community Services card handy to show Metlink staff on request.

Once the concession is loaded on your Snapper card, a 50% discount will apply to all trips on Metlink buses and trains. When purchasing a Ferry ticket, let staff know that you have a Community Services card.

Your Community Connect Concession will apply for as long as you have a current Community Services card. When this card expires, you will need to reapply for the concession when you get a new Community Services card.

Community Connect Concession does not apply to:

Cash fares on buses and trains
Metlink Explorer day passes or 30-day passes.
Snapper Green (child) cards
Multiple concessions - you can only have one concession loaded onto your Snapper card at a time.

How to apply

Apply for this new concession if you have a current Community Services card from the Ministry of Social Development (MSD). To find out if you’re eligible for a card, visit the Work and Income website (external link) .

To get this concession, register your Community Services card on your Snapper card online at Snapper’s website.

Apply for Community Connect Concession (external link)

To apply for the concession, you will need:

Your valid Community Services card
Your red Snapper card

You can also get help to apply for this concession by calling Metlink on 0800 801 700.

Register the concession on your existing Snapper card or receive a free Snapper card from Metlink while stocks last. To get your free Snapper card:

fill out the online form or
Call Metlink on 0800 801 700

Request a Snapper card

SuperGold cardholders ride free during off-peak.

Under the SuperGold programme, "off-peak hours" are between 9.00am and 3.00pm and after 6.30pm from Monday to Friday, and all day on weekends and public holidays.

SuperGold Card and Veteran SuperGold card holders travel for free during off-peak hours* by showing their card to the driver or on-board staff. SuperGold cardholders also travel for free on all after-midnight bus services. SuperGold cardholders may be asked to show another form of ID to confirm ownership of the card. Electronic SuperGold cards are not accepted at this stage.

More information on SuperGold (external link)

Free SuperGold travel does not apply during during peak hours, so you will need to pay the regular adult fare. We recommend Snapper when travelling during peak hours.
If you have lost your card or do not have your SuperGold card with you, you will have to pay the regular adult fare, even if you are over the age of 65.
GoldCard travel applies only to the cardholder. Travel companions, including children over 5 years old, require a paid fare.
Overseas equivalents of SuperGold are not eligible for free off-peak fares.

Non-Metlink services

Currently, the Cable Car (external link) offers free off-peak travel to SuperGold cardholders, although we cannot guarantee this information, as it is a non-Metlink service. We recommend visiting their website for the most current information.

Children under 5 travel free

Children under 5 years old travel for free anytime on Metlink buses, trains, and ferries, as long as they travel with another passenger who is at least 10 years old. See also travelling with Children & Prams (external link) .

Māori Wardens wearing a uniform travel free on buses and trains to, from and during work by showing their Warden Warrant Card.

Standard fares are based on geographic fare zones .

Zone-based fares

Fares are calculated based on the number of zones you travel through (including the zone where you start and end your journey) and applying any transfer rules or pass exclusions.

You need to tag on and tag off for each trip (each leg of your journey) so that fares and transfers can be calculated correctly, even if you're using a travel pass. If you forget to tag off, a default fare may be charged to your account.

Default fares

If using Snapper and you forget to tag off, a default fare may be charged to your account. If you don't have enough regular Snapper credit to cover the default fare, your pass will stop working because you would have a negative balance on your card.

More information about default fares.

Metlink fares and concessions are set against the standard adult peak Snapper fares. We use this as our base fare ra te to calculate other concession s , period passes and cash fares. Any fare changes apply to all the base fares at full price. This approach ensures that pricing of fares will remain consistent over time for all concessions and zones .

Cash fares are at least 25 percent more expensive than the equivalent Snapper fares, and are rounded up to the nearest 50 cents for cash handling. This means that increases to cash fares would only be made once the increase rounds up to 50 cent or more. With the half-price fares, the rounding effect may be more pronounced for lower-base cash fares in percen tage terms.

Off-peak discounts do not apply to cash fares.

Ferry fares

Ferry fares are set higher than standard zone-based fares, and are rounded up to the nearest dollar for ease of cash handling. Ferries don't use Snapper or have an off-peak discount, so the additional off-peak discount on concession fares does not apply.

Airport Express fares

Airport Express fares are set higher than standard zone-based fares. Airport Express doesn't have an off-peak discount, so the additional off-peak discount on concession fares does not apply.

Why does Metlink discount off-peak fares?

All cities have busy times for traffic, and public transportation has the same issue. Weekdays just before and after regular business hours are the busiest, with tens of thousands of Wellingtonians making their way to work and school. Peak time means that some passengers may have to stand during their journey or wait for the next service if their first choice service was full.

Off-peak travel is discounted when travelling with a Snapper card to encourage passengers to travel when it is less busy. SuperGold cardholders travel free during off-peak times.

Metlink buses and trains are designed for customers to stand safely with lots of handholds, either on the seats or overhead. Matangi trains, which run on the Kāpiti, Johnsonville, Hutt Valley and Melling Lines, are designed to have 60% of customers seated and 40% standing when the trains are full during peak times.

Since December 2022, paper tickets were discontinued for trains. The last day to upcycle old paper tickets for Snapper credit was in February 2023.

There are no ticket offices or ticket windows at any train station, but cash fares can be purchased on board. Wellington Station ticket window offers Snapper top-up and sells Snapper cards, but does not sell paper tickets.

Remaining trips on paper 10-trip tickets are still accepted on board. Any paper 10-trip tickets that were purchased during the 'half price fares' initiative will be clipped twice to cover the return to full-price fares from 1 September 2023.

Metlink’s new fares, with new concessions for children and young adults, started Friday 1 September 2023, bringing ‘half price fares for all’ to an end.

The move is in alignment with the fare changes outlined in the Government's 2023 Budget announcement in May. The Community Connect Scheme includes discounts for youth and Community Services cardholders.

What do you need to do?

Adult fares (base fares) return to full-price from 1 september 2023..

All concessions and discounts are set against the full-price adult fares. Off-peak discount on Snapper fares continue at 50% of the peak fares, including for concessions.

Fares & Concessions from 1 September

Existing concessions, such as Accessible, Tertiary and Community Connect will continue as usual, but the discount will be based on the full-price adult Snapper fares. For travel after 1 September, use the Find your fare (external link) page to check concession eligibility and your best fare type.

Off-peak discount will also continue as usual.

The new fares apply to the following services:

All Metlink buses (including Airport Express, school and after midnight buses with a Snapper card)
All Metlink trains (with a Snapper card)
All Metlink ferry services (on all payment options)

The new Metlink fares do not apply to:

On demand services
Total Mobility scheme taxis

More information

Additional support and assistance is available on 0800 801 700.

Greater Wellington remains committed to providing affordable and accessible public transportation services throughout the Wellington region.

Will there be changes to existing Concessions for specific groups?

Existing concessions, such as Accessible, Tertiary and Community Connect will continue as usual, but the discount will be based on the full-price adult Snapper fares. For travel after 1 September, use the Find your fare page to check concession eligibility and your best fare type.

Do the new concessions apply for peak and off-peak travel?

Since the new fares are age-based, am i required to carry an id .

ID is not required to be carried for 5 to 12-year-olds
ID must be carried for 13 to 24-year-olds

Are there free Snapper cards available for the new fares?

No, free Snapper cards are not available during this change. You can purchase a Snapper card at one of the Snapper retailers across the region , or online at snapper.co.nz

What happens if I have not applied for a concession?

If you qualify for a concession but choose not to apply, the full price fares will apply.

If I qualify for a free fare what happens to my existing credit, do I get credit back?

Any excess credit will not be refunded . We suggest that children between the ages of 5 to 12 use their remaining Snapper credit before 1 September, including 30-day passes. However, it is important that they keep enough credit to cover for any normal child fares that may occur if they do not tag off when travelling after 1 September.

How do I know if my concession has been loaded?

If your concession has been loaded, you will get a double beep sound when your tag on and tag off. For more information, visit Snapper.co.nz (external link)

How d o I know if my c oncession or p ass has e xpired?

If your Snapper card is registered, you'll get a reminder that your expiry date is approaching. See the details of your concession below for details about expiry dates and reminders.

Can I tag on multiple users?

Bus: All passengers, except for 5 to 12-year-olds with a Free Pass on their Green Snapper card, can tag on other passengers.
Train: Snapper card readers on the platforms can't tag on multiple people. Each passenger needs their own Snapper card.

Why do I need to tag on/off if I have a free fare pass?

Tag on and tag off is required for the ticketing system to recognise the free travel pass and not charge a fare.

Tagging on and off gives Metlink valuable information to understand where our community is travelling which allows us to ensure that we have sufficient services in place now and in the future. In addition, tagging on and off provides us with the information we need to ensure we are reimbursed by the Government for the free fare travel.

Where tag off does not take place, an amount equivalent to the standard child fare will be charged when you next tag on.

How do I get assistance?

Detailed information about the new fares and on how to apply for them can be found on the Metlink and Snapper (external link) websites. Additional support and assistance is available over the phone on 0800 801 700.

Wellington Harbour Ferries

Wellington Harbour Ferries provide services between Queens Wharf and Days Bay. You can buy tickets on board or at the East by West ticket office at Queens Wharf. Opening hours and information about payment options are available on their website.

Mātiu/Somes Island is closed from 19 February 2023 for approximately 6 to 8 months for wharf improvements. There are no ferry services to the island during these works.

Ferries no longer serve the Petone Wharf, which was damaged during an earthquake.

East By West will not be resuming services from Days Bay into Seatoun. They are currently looking into the feasibility of resuming services from Queens Wharf to Seatoun, and will update when they have made a decision.

East By West website (external link)

There is limited access on the ferries for passengers using mobility aids, such as wheelchairs. Please phone East By West ferries on 04 499 1282 or email [email protected] before travelling.

Bikes and dogs on leads are permitted on the ferry between Queens Wharf and Days Bay, but must remain on the upper deck.

Queens Wharf & Days Bay

Queens wharf to days bay.

Tickets for trips between Queens Wharf & Days Bay cannot be used to travel to Mātiu/Somes Island . Children under 13 travel free. SuperGold cardholders (external link) travel free during off-peak hours (external link) , but still need to collect a ticket from the ticket office if it is open.

*Connect Concession includes those passengers under 25 years of age, and those with a valid Community Services Card.

Last published: Thursday, February 8, 2024 at 4:16 AM

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Getting started

Using public transport is a great way to get around town and see the sights without paying for parking. You can use the journey planner on the Metlink website or app, or use standard map apps on your device, if that works better for you.

Need a little help?

You can call our Metlink Service Centre , and our friendly staff can assist you. Or stop by the Customer Information Kiosk at Wellington Station.

Visitor Centres

There are a few iSite Visitor Centres around the region, and they can help you out with public transport, recommendations of things to see, and other transport options. There are also great Wellington visitor resources online at WellingtonNZ (external link) and Tourism New Zealand. (external link)

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Buying a ticket is easy. Just go to one of our conveniently located ticket agents or buy a cash fare from the driver when you get on board.

Bus fares are charged on how far you have to travel. Unless you buy a ticket before boarding the bus, you must pay by cash.

If you make regular journeys by bus, you might like to buy a specific ticket for your journey or use a Snapper card .

Fare Information (Effective 1st June 2009)

Single trip fares, wanting a discount on cash fares.

If you choose to pay by Snapper you receive a discount off the cash price of a single adult fare on any GO Wellington bus. From 1 June 2009 the discount will be 20%.

Snapper is a faster, simpler and easier way to pay for low value transactions.

Snapper comes as a card or a USB device for your computer. It stores up to $300 value on it.

It's Faster: You'll be able to board the bus faster.
It's Easier: You just tag on & tag off - it's simple to use.
It's Cheaper: From 1 June 2009 you receive an automatic 20 per cent discount off the cash price of a single adult fare**.

To find out more go to www.snapper.co.nz

** Snapper charges may apply. See Snapper Terms and Conditions www.snapper.co.nz. The Snapper 20% discount does not apply to the special inner city $1 fare and After Midnight service fares. Special event and promotion fares may be excluded from the 20% discount.

Adult 10 Trip Tickets

Since 1 December 2008, adult ten trip tickets have not been accepted on GO Wellington buses. If you have any remaining value on your ten trip tickets you can claim a refund. Refunds are available until 31 May 2009.

Download a refund form here and return this with the relevant documentation.

GO Wellington Pensioner Bus Permits

From 1 April 2009, pensioner bus permits are no longer being issued by WCC, so they can no longer be used for discounted travel on GO Wellington buses. Pensioner ten trip tickets will not be accepted from this date. If you have remaining value on your ten trip ticket, we will refund it.

Refunds are available until 1 September 2009.

Download the refund form here .

SuperGold card holders (from 1 October 2008)

Present your SuperGold card to Travel FREE* between 9.00am and 3.00pm, then after 6.30pm on weekdays and all day on weekends and public holidays.

If you are travelling before 9.00am and between 3.00pm and 6.30pm weekdays, you will be required to pay the full adult fare.

For Senior Citizens who don't have a SuperGold card, our daily passes may be the best option.

*Excludes Stadium shuttles and special event and promotional fares.

Monthly passes

After midnight travel.

Airport Flyer

All fares are inclusive of GST. All fares shown are subject to the general conditions of carriage of Wellington City Transport Limited trading as GO Wellington. Fares and conditions are subject to change without notification.

For more information about how much your journey will cost visit Metlink's journey planner .

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Review of Books
Entertainment

Metlink halving bus and train fares

News from Metlink Starting on Friday, all fares on the Metlink network will be half price for 3 months.

Mmonthly rail passes are available both online and at stations for half price.

10-trip tickets are available from all stations. Discounted 10-trip tickets will only be valid during the discounted fares period and will be clearly identifiable from regular 10-trip tickets.

News from Greater Wellington Regional Council – March 17 Half-price fares for ferry, train, bus and total mobility services will come into effect on Friday April 1.

The move follows the Government’s announcement that public transport fees will be temporarily reduced to help ease the burden of cost of living increases over the next three months.

Scott Gallacher, General Manager for Metlink, says his team is working closely with operators to make the transition as smooth as possible for passengers but there might be teething issues given the very short lead-in time.

“We’re very pleased to be able to put these discounts in place in such a short timeframe and help people continue to connect with their communities, to get to and from work and get children to school.

“For the majority of our passengers on buses and ferries the changes should be seamless with Snapper and cash fares being adjusted in time. However, paper tickets and multiple trip tickets on rail are more complicated but I want to reassure passengers that they won’t be out of pocket as we work out the kinks,” says Scott Gallacher.

“Obviously, COVID-19 continues to put a strain on the availability of our amazing frontline staff so we’re hoping that people will continue to understand the impact that COVID-19 is having on our network at the moment, including with an increase in unplanned cancellations as a result of staff absenteeism.

“I also want to thank all of Metlink staff and passengers for their ongoing patience, kindness and understanding,” adds Scott Gallacher.

Metlink also announced that it will be retiring the fixed fare structure for after-midnight services and bringing them in line with standard off-peak fares. The move had been planned for July but has been bought forward to April 1.

Roger Blakeley, chair of Greater Wellington’s Transport Committee, says the changes to after-midnight fares will provide greater consistency, accessibility and safety to people across the region.

“We have been working closely with The Pōneke Promise initiative, the hospitality industry and social providers, and people out and about on Friday and Saturday evening. They all told us that making changes to fares will encourage more people to jump on board our services. We hope that people will be less likely to walk home in the dark and that it will also have a positive carbon impact with people choosing public transport over other modes of transport,” says Cr Blakeley.

News from Metlink – 15 March Metlink fares will be halved from early next month following the Government’s announcement yesterday evening that public transport fees across the country will be temporarily halved. Regional Council Chair Daran Ponter said the changes would mean the livelihoods of Wellingtonians will benefit in many ways.

“This is a demanding timeline for the introduction of such significant change. But the almost immediate outcome for Wellingtonians will be the relief from the extremes of prices at the pump and a lower cost of living. This will have positive flow on effects, from people’s ability to get to and from work to the ability for families to take their children to school.

“Greater Wellington welcomes lower prices and is strongly motivated to work with the Government to make them happen.”

Metlink General Manager Scott Gallacher said Metlink would work quickly to overcome some of the operational challenges posed by the fare reduction to ensure passengers will benefit fully.

“We’re very confident we’ll get everything up and running from the first week of April. Our network has shown in the past two covid affected years how adaptable it can be, so we know it’s possible, we just need to make sure that all aspects of the network are in an appropriate state of play.

“As soon as we have had an opportunity to confirm the details around how we will be able to deliver the Government’s announcement across all parts of our network, we will share this with our communities, across the bus, rail, ferry and Total Mobility networks,” added Gallacher.

“We are also still very much in a COVID environment, and we must ensure that we can cope with what could be a significant increase in patronage. The network, especially our amazing frontline staff, is under strain from Omicron and everyone’s patience, kindness and understanding at this time is going to be welcomed”.

A formal decision on this approach will be discussed by the council in the coming days.

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15 comments:.

The irony of folks in other countries admiring this policy as climate leadership and wishing it was their PM, is that the reason we can do it in NZ is because our public transport systems are so limited that it is quite cheap. So let’s take this opportunity to increase services! [via twitter]

So cable car users are going to get shafted again? There were comments last night the the Government were including the (unsubsidised) Waiheke ferry in Auckland in the scheme, so why is Wellington not making the case for the cable car to be included too.

Who is the PR person behind this masterpiece! It is a classic, frame it!

“Our network has shown in the past two covid affected years how adaptable it can be” – but it can’t change fares for three weeks… and it needs a Council meeting. Oh my.

Yesterday 290 bus services were cancelled across the region mainly due to covid. I say mainly because dozens of services were cancelled daily before the outbreak. What “work quickly” is being done to get enough bus drivers, given bus operators were short of drivers before the outbreak? [via twitter]

Not much help for the people totally dependent on public transport but currently can’t take the health risk that comes with that mode of transport. Especially since there’s no added protection of vax passes, and no way to enforce mask wearing, and no way to anticipate how crowded any service will be. People who face complications should they get sick are often the same ones who rely on public transport, so are stranded for the duration.

Given the ongoing reduction in services, it seems only fair to reduce fares.

Will we still get that free month that was originally proposed for March? [via twitter]

Yes Miriam. In fact with the mandated fare cuts, you’ll be paying only half of free.

Fantastic, eh?

Hi Miriam, the free-fares trial was planned for March, but due to Covid and patronage sitting at between 50-60% there would not be a strong ability to compare patronage against similar “normal” periods. So the trial is deferred until we have ridden out Omicron. The trial is for free fares in the weekends.

We’ve been asked a few times about The Capital Connection and half price fares. The Capital Connection is one of our public transport services, alongside Horizons. As it’s a council-run service that KiwiRail operates for us, it is eligible for the 50% fare reduction. [via twitter]

The Regional Council doesn’t run the Capital Connection …it just subsidises it. Interesting that this PT PTOM exempt PT service is eligible for the subsidy while the WCC Cable Car apparently is not. So all PT services that get Regional Council subsidies are eligible for 1/2 price fares but no one else? [via twitter]

The Cable Car is NOT part of the half price fares policy starting 1 April. I asked at the ticket office.

With this half price train ticket stuff, I might actually be able to afford the Capital Connection that goes through Ōtaki rather than drive 20 min to Waikanae for the Metlink trains. [via twitter]

Welly Commuter: as I’m sure you know, the cable car is (unfortunately) not part of the region’s public transport network, running (pre covid, anyway) without subsidy as a result of being heavily dependent on cruise-ship passengers.

In a sensible world it would be a part of that network (as it was – to the extent that such a network then existed – when it had a common operator with the buses, under WCC and then Stagecoach), fully integrated with buses, trains and ferries, and so included in initiatives like half-price fares – but still with its iconic red livery!

Wouldn’t that be good?

Mike Mellor. Easy fix – give the cable car to Metlink, paint it Jamaican Lime and voila – half fares and integrated transport in one hit!

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Snapper on Rail

Customers can pay for their travel on all Metlink rail lines using Snapper.

Paper tickets (including offboard single and 10-trip tickets) are no longer be available for sale online or from retailers. However, you are still able to purchase a ticket onboard the train using cash.

Monthly train and MonthlyPlus paper passes are no longer available to purchase, and have been replaced by a Snapper 30-day rail pass. More detail on these passes can be found here .

Snapper card readers are placed on each platform, primarily located near entrances and exits. You can tag on before boarding the train, by holding your Snapper card to the card reader, “fish to fish.” At the end of your journey, you can tag off on the platform where you exit the train.

Snapper fares on rail are equivalent to a single trip price from a standard 10-trip pass, and any concession (Child Under 13 Free Pass, Child Secondary School, Young Adult Connect, Accessible, Tertiary, Community Connect) that is present on your Snapper card is automatically applied to your fare, as it does on the bus.

To check whether you’ve managed to successfully tag on, ‘Transport Officers’ will be aboard the train, scanning Snapper cards with a specialised app.

There are a few limitations to this service:

Ridebank cards are not able to be used to tag on for rail
Multi-tag is not available

For more detail on the Snapper on rail service, visit our FAQs page , and/or the Metlink website .

To get in touch with us to ask questions or offer feedback on this service, you can visit us on Facebook , Twitter , or via our website .

Snapper card reader messages at tag on

Green = good to board the train.

“Beep” You are good to board the train.

“Beep” If your balance is below $12.00, or you have less than 7 days remaining on your pass, the readers will display your balance when you tag on.

“Beep” If you received an IOU the last time you traveled it will be repaid when you next tag on. If you have received an IOU you will need to top up before you can board the train again.

“Please remember to tag off” If you failed to tag off your previous trip, when you next tag on you will receive a missing tag off charge. Up to date default/penalty charges can be found on the Metlink website.

Boarding the train with a discount fare (concession)

“Beep Beep” The Snapper card reader will display your child concession on screen to confirm you are paying the correct fare. This will also display at tag on when the cardholder has a Child Under 13 Free Pass.

“Beep Beep” The Snapper card reader will display your tertiary concession on screen to confirm you are paying the correct fare.

“Beep Beep” The Snapper card reader will display your accessible concession on screen to confirm you are paying the correct fare.

“Beep Beep” The Snapper card reader will display your Young Adult Connect or Community Connect concession on screen to confirm you are paying the correct fare.

More information about discount fares (concessions) can be found on the Concessions page .

Orange = Please try again

“Beedoo, Please try again” Hold your Snapper card flat and still to the Snapper fish on the card reader.

“Beedoo, More than one card detected” Other electronic cards in your hand can interfere when reading your Snapper. Make sure you hold just your Snapper to the card reader.

Red = Declined

“Beedoo” A negative balance will display on the card reader. You’ll need to top up the amount shown before you can use your Snapper to board the train. This could be the result of an IOU, forgetting to tag off the last time you travelled or your pass is not valid on the current route.

“Beedoo” If the card you are using was reported lost to Snapper, then it will display as blocked and cannot be used on the train.

Snapper card reader messages at tag off

Green = good to exit the station.

“Beep or Beep Beep” As you tag off, the fare charged to your Snapper card will display on the Snapper card reader.

“Please check your balance” If your balance is below $12.00, or you have less than 7 days remaining on your pass, the readers will display your balance when you tag off. This will remind you to top up.

“Beep or Beep Beep” If you tag off after a period of 10 seconds from tagging on, the message “Travel cancelled” will appear and you will be given a free exit.

“BEEP” If you have a travel pass that meets the criteria to cover your journey, then the pass name will display on the reader at tag off. This also applies to cards with a Child Under 13 Free Pass loaded.

“Beedoo, Please try again” Hold your Snapper card flat and still to the Snapper fish on the card reader.

“Beedoo, Fare already paid” If you try to tag your card again within 10 seconds of already tagging on, a message will appear to let you know that the fare has already been paid.

Additional resources

Snapper on the Wellington train network

How to use Snapper

Reset your password

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POSTED ON: 7 October 2022 | IN: News

Get ready to train with Snapper

Metlink is introducing Snapper as an electronic payment method across the Metlink rail network during November 2022. Paying train fares with Snapper is cheaper, faster and easier than using cash or paper tickets.

Snapper cards can be used on the Wairarapa Line from 27 November 2022.

Get ready to train with Snapper by following these simple steps:

Purchasing a Snapper card from the online Snapper Store or in-store at your nearest Snapper retailer . Snapper and Total Mobility cards used on bus are ready to use on the train.
Topping up Snapper cards at Snapper retailers , Snapper kiosks, using the Snapper iOS or Android App or at Wellington Station Ticket Office. Frequent travellers should consider topping up with a Snapper 30-day rail pass instead of a cash amount. If travelling to or from Wellington Station, the Snapper 30-day rail pass will include your bus trip to or from your local train station within zones 4-14 only.
Tagging on and off for every journey on the platform card readers. Your Snapper payment may be checked on board the train.

South Wairarapa Snapper retailers are located at P&K Martinborough and Kia Ora Dairy Featherston.

You can still pay with cash on board the train. Remember, paying with Snapper will be at least 25% cheaper than the single trip cash fare.

Get ready to say ‘goodbye’ to paper tickets

From 1 January 2023, train fares can only be purchased with a Snapper card, Snapper 30-day rail pass or a cash fare on board the train.
31 December 2022 is the last day to use paper Monthly Passes and 10-trip tickets, and to purchase single trip tickets from Metlink retailers or ticket offices. Swap out your full-price 10-trip tickets with a top-up of equal value on your Snapper card at Wellington Station.

More information is available from the Snapper on Rail website or you can call Metlink’s Contact Centre on 0800 801 700

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Whakataki Search

Greater Wellington proposes better Metlink fares

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date_range Published Date 07 Aug 2017

Greater Wellington Regional Council is seeking public feedback on a proposal for fare concessions and changes aimed at encouraging off-peak public transport use, helping disadvantaged groups and paving the way for improvements to the city's bus network.

It is proposed bus and train customers travelling at off-peak times will receive a 25 per cent discount, while the blind, disabled and full-time tertiary students will get an all-day 25 per cent discount. The 25% discount will apply when you use a Snapper card or rail 10-trip ticket, which is equivalent to about a 50% discount on cash.

A 50 per cent discount will be extended to all schoolchildren whether using a Snapper card or cash, making fares cheaper for shorter distance travel.

Free bus transfers are also proposed because more passengers will need to switch buses as part of a forthcoming redesign of Wellington city's bus network. This will provide significant benefit for all bus passengers.

The proposals are the result of a review of Metlink fares, and will go out for public comment from 14 August until 18 September.

Greater Wellington Chair Chris Laidlaw says a 3 per cent general fare rise is also proposed - the first since 2013 - to pay for part of the fare changes.

"We expect the increase to cover about a third of the cost of the concessions, or $2.5 million. The remaining 5 million would need to come from regional rates and a subsidy from the New Zealand Transport Agency. We expect the package to boost passenger numbers by about 4 per cent, which equates to an extra 1.5 million trips a year. The off-peak concession alone should account for half of the increase."

Other proposals include:

offering more free bus connections to trains when using a monthly pass
replacing six day passes with a new Metlink Explorer day pass. The pass will allow one child to travel free when accompanied by an adult
bringing ferry fares more into line with bus and train fares
ending school term and 30-day passes, relying on Snapper and free transfers on bus . And for rail, school children will need to use rail monthly passes and 10-trip tickets
making a boundary change to enable people in Titahi Bay and Porirua East to travel within their suburb and also to reach Porirua's CBD without crossing into another zone
applying a 25 per cent premium for all cash fares. Most adult cash fare, including the zone 1 fares will increase by 50 cents
amending rail tickets offered on event days.

The timing for these changes has not yet been finalised. Some changes such as the free bus transfers need to be in place in time for the new bus network. Other changes may need to be phased in to manage transition.

In July next year, new operators Tranzit and Uzabus will begin running new fleets alongside NZ Bus and Mana on the region's roads. Snapper will also become the smartcard used on all buses in the region.

Greater Wellington's Sustainable Transport Committee will consider the proposal at a meeting on 8 August.

After a public hearing in mid-October and evaluation of feedback, the proposal will go to a full council meeting.

Barbara Donaldson, Chair of the Sustainable Transport Committee says: "I encourage Wellingtonians to have their say on this proposal when it goes out for public consultation. We are the biggest users of public transport in the country so it's important if you use it and you pay for it, you should tell us what you think."

Approval of the package will require an amendment to the Wellington Regional Public Transport Plan 2014.

To find out more go to the Better Metlink Fares section of Have your say. You can download the consultation document and send us your feedback .

New websites to help communities before, during, and after a crisis

Two new websites, developed by the Wellington Region Emergency Management Office (WREMO), were launched this week.

One helps people find out whats happening in their communities during and after an emergency. The other helps people prepare before the big one hits.

The two new websites provide reliable information for people across the region.

Wremo.nz - provides local information when an emergency happens and is also the corporate site for WREMO.

Getprepared.nz - contains everything people across our region need to get prepared before any emergency occurs.

The two new websites, along with our Facebook page, are our key communications channels for the people of our region. During an emergency we need people to quickly understand what is happening in their area and how it might affect them, so they can make the best decisions for them and their families, says Bruce Pepperell Regional Manager at the Wellington Region Emergency Management Office.

Working with local councils communications people, we know that if an earthquake, tsunami or any other emergency happens, the new WREMO website can be updated quickly and easily. This will be a reliable source of information giving people of the region more certainty about what they need to do.

"People need specific, targeted and correct information they can follow. We need people to follow official warnings, and its imperative they use a credible source for disaster information. These new websites, along with our Facebook page, are those credible sources, says Mr Pepperell.

Plus by having information to help people get prepared separated from operational information, means we can best meet the needs of both types of users. It gives us flexibility and our region certainty.

Following extensive feedback after Novembers earthquake, the need to provide localised information became a key priority for WREMO.

Last Novembers event saw an increase of 76.9% new users come to WREMOs website for information, particularly to find tsunami evacuation zone information. Over 160,000 people accessed WREMOs emergency information within the first hour of the 14 November earthquake. By making these two websites mobile friendly means clear information gets out to where its needed, when its needed.

getprepared.nz

https://www.facebook.com/WREMOnz

Wremo.nz - provides local information when an emergency happens and is also the corporate site for WREMO.

Getprepared.nz - contains everything people across our region need to get prepared before any emergency occurs.

getprepared.nz

Get in touch

First-ever electronic contactless ticketing system launched on Metlink rail network

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Posted: 18 November 2022 | Intelligent Transport | No comments yet

With the National Ticketing Solution expected to be launched in Wellington in 2026, this new payment system will provide Metlink customers with contactless ticketing for the time being.

First-ever contactless ticketing system launched on Metlink rail network

Credit: Metlink

Metlink has announced that a new electronic ticketing system has been launched on the Wellington rail network, giving all its train customers a contactless, electronic payment option for the first time.

Following a successful 12-month trial on the Johnsonville line, Snapper on Rail went live on the Kāpiti line on 12 November 2022 and will become available for Melling, Hutt Valley and Wairarapa trains from 27 November 2022.

Paper ticket sales at stations will cease on 31 December 2022, but rail customers without the new payment system’s cards will still be able to pay their fares on-board with cash. With the National Ticketing Solution (NTS) expected to be launched in Wellington in 2026, this new ticketing solution will provide customers with an interim electronic payment option.

Transport Minister Michael Wood said: “Metlink, with the support of Waka Kotahi (NZ Transport Agency), is preparing Wellington rail users for the NTS, which will further expand electronic payment options to contactless debit and credit cards, digital methods as well as a pre-paid transit card. Making fares easier and more convenient to pay will encourage more people to use public transport, reducing traffic congestion and carbon emissions.”

Greater Wellington welcomes government contribution to improve working conditions for bus drivers

“Our passengers have long called for smart ticketing on trains,” said G reater Wellington Deputy Chair Adrienne Staples. “We’re confident the convenience of Snapper on Rail will increase patronage towards our mode shift target. Greater Wellington is aiming for a 40 per cent rise in public transport use and active travel modes, like cycling, by 2030.”

Metlink General Manager Samantha Gain said: “Train fares paid with Snapper receive the same discount previously applied to ten-trip tickets. Concessions for children, tertiary students and accessibility customers continue to be available.”

In total, the new contactless ticketing system costs $18 million, including $10 million for ongoing operating costs. About half of the $8 million set-up cost is for infrastructure and civil works that will not be re-incurred for the NTS.

If you liked this, you may also be interested in:

▶ Wellington’s air quality improves as Metlink’s electric bus numbers increase

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Related topics Accessibility , Public Transport , Ticketing & Payments

Related modes Rail

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Related organisations Metlink , NZ Transport Agency

Related people Adrienne Staples , Michael Wood , Samantha Gain

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Philadelphia Eagles

American airlines announces round trip flight to brazil for eagles season opener.

The nonstop flight will leave from Philadelphia and arrive in Sao Paulo, Brazil on September 5.

PHILADELPHIA (WPVI) -- American Airlines is offering a flight from Philadelphia to Brazil ahead of the Eagles-Packers game that will be played there in September.

READ MORE: Packers to play Eagles in Friday night game in Brazil in Week 1

The nonstop flight will leave from Philadelphia and arrive in Sao Paulo, Brazil on September 5. There will be a return flight offered on September 7 following the game.

This will be the first time American Airlines is offering nonstop service from Philadelphia to South America.

The tickets will go on sale on the airline's website starting on Monday.

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COMMENTS

Tickets and fares » Metlink
Children under 5 years old travel for free anytime on Metlink buses, trains, and ferries, as long as they travel with another passenger who is at least 10 years old. ... Any paper 10-trip tickets that were purchased during the 'half price fares' initiative will be clipped twice to cover the return to full-price fares from 1 September 2023.
Home » Metlink
Greater Wellington's public transport journey planner website for buses, trains and harbour ferries.
Snapper is coming soon to the rest of the rail network.
Snapper card will be introduced on the Kapiti line from early November, followed closely on the Hutt Valley, Melling and Wairarapa lines - expected by the end of November 2022. To help customers get ready, Metlink is inviting rail customers that already have a Snapper card to start upcycling their full-price 10-trip tickets by swapping them for ...
Tickets and fares » Metlink
Information on Metlink fares and concessions, Snapper cards, and information for our special services such as Airport Express and Wellington Harbour Ferry. ... Tickets and fares. Summary of new fares & concessions from 1 September 2023 expand_more. Metlink's new fares, with new concessions for children and young adults, started Friday 1 ...
Metlink
Snapper on Rail is coming your way, Wairarapa! And we have just the ticket to help you jump on that train ‍♀️ On Wednesday 19th and Thursday 20th of October, you can swap your full-price 10-trip...
Metlink
In July we introduced the all new 10-Trip tickets which are zone-based, allowing you to travel anywhere in Wellington between the zones on your ticket! If you have a station to station 10-Trip, swap...
Wellington Harbour Ferries » Metlink
You can buy tickets on board or at the East by West ticket office at Queens Wharf. Opening hours and information about payment options are available on their website. ... 10-trip: $96.00: $24.00: $48.00: $72.00: $48.00 . Last published: Thursday, February 8, 2024 at 4:16 AM ...
Metlink fares returning across the region on July 1 » Metlink
Metlink continue to work with Snapper on reviewing the coverage of Snapper kiosks across the region. A Snapper App for Android phones is available, and an iPhone app is being launched within the next month or so. Monthly and 10-trip train tickets will be for sale from train station ticket windows from Monday 22 June.
Getting started » Metlink
Airport Express Frequent daily service between Wellington Airport and Wellington Station. Metlink On Demand Metlink On Demand is a new service currently running a trial in suburb of Tawa. Wellington Harbour Ferries Ferries serving Queens Wharf, Days Bay & Mātiu/Somes Island. Wellington Cable Car. Public holidays Services, fares and information.
Go Wellington
Adult 10 Trip Tickets. Since 1 December 2008, adult ten trip tickets have not been accepted on GO Wellington buses. If you have any remaining value on your ten trip tickets you can claim a refund. ... Metlink Explorer. Unlimited travel for one day (after 9.00am on weekdays and all day on weekends and public holidays) on Valley Flyer, Mana Coach ...
Metlink and ordering monthly passes : r/Wellington
I found this on their old site: "Because of the change to fares coming into effect on 1 February, online orders for Monthly and MonthlyPlus passes have been temporarily turned off. Monthly tickets sold for travel in February and beyond are being sold from 18 January at the new price. Online ordering for both Monthly and MonthlyPlus passes will ...
Wellington.Scoop » Metlink halving bus and train fares
News from Metlink Starting on Friday, all fares on the Metlink network will be half price for 3 months. Mmonthly rail passes are available both online and at stations for half price. 10-trip tickets are available from all stations. Discounted 10-trip tickets will only be valid during the discounted fares period and will be clearly identifiable ...
Snapper on Rail
Snapper on Rail. Customers can pay for their travel on all Metlink rail lines using Snapper. Paper tickets (including offboard single and 10-trip tickets) are no longer be available for sale online or from retailers. However, you are still able to purchase a ticket onboard the train using cash. Monthly train and MonthlyPlus paper passes are no ...
Get ready to train with Snapper
Get ready to say 'goodbye' to paper tickets. From 1 January 2023, train fares can only be purchased with a Snapper card, Snapper 30-day rail pass or a cash fare on board the train. 31 December 2022 is the last day to use paper Monthly Passes and 10-trip tickets, and to purchase single trip tickets from Metlink retailers or ticket offices.
Greater Wellington
Greater Wellington Regional Council's transport network, Metlink, connects the wider Wellington region, including Wellington City, Hutt Valley, Porirua, Kāpiti Coast and the Wairarapa. There are more than 38 million journeys a year on the Metlink bus, rail and harbour ferry transport network. We have 5 rail lines, nearly 100 public bus ...
transport
Fares are discounted if you pay using Snapper (for the bus) or 10-trip tickets (for the train). Trip Planning. Google Maps is a good bet for trip planning; Metlink have given them access to realtime departure information, so any route Google Maps offers will take current delays, cancellations and reroutings into account. The departure times ...
Refunds of unused ten trip tickets : r/Wellington
Say $30 for the peak ticket, and $20 each for the two off peak tickets. So, $70 all up, on a face value of $95. sugar_spark • 2 yr. ago. You could contact Metlink to confirm, but I'm fairly certain they don't buy them back. If you wanted to sell them, you could try Facebook.
Greater Wellington proposes better Metlink fares
The proposals are the result of a review of Metlink fares, and will go out for public comment from 14 August until 18 September. Greater Wellington Chair Chris Laidlaw says a 3 per cent general fare rise is also proposed - the first since 2013 - to pay for part of the fare changes. "We expect the increase to cover about a third of the cost of ...
First-ever electronic contactless ticketing system launched on Metlink
Metlink has announced that a new electronic ticketing system has been launched on the Wellington rail network, giving all its train customers a contactless, electronic payment option for the first time.. Following a successful 12-month trial on the Johnsonville line, Snapper on Rail went live on the Kāpiti line on 12 November 2022 and will become available for Melling, Hutt Valley and ...
Tickets and fares » Metlink
Remaining trips on rail printed 10-trip tickets are currently still accepted to board, still 10-trip tickets, event admission, and color monthly passes are no longer sold. ... Metlink ticket offices, Snapper retailers and Snapper kiosks are non able until utilize concessions until Snapper cards. Apply on a child concession online (external link)
American Airlines announces round trip flight to Brazil for Eagles
American Airlines announces round trip flight to Brazil for Eagles season opener ... The tickets will go on sale on the ... Jalen Hurts donates $200K for air conditioning units at 10 schools. When ...