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• 24/7 Customer Support
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• Over 200,000 Hotels

Frequently Asked Questions

Our customer support team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. To begin browsing our FAQ, please choose a category below to find an answer to your questions:

How do I contact dnata?

Our Customer Care Centre is available: 24 hours every day. We don't use any premium rate numbers so you can call for the cost of a normal call.

• Telephone : 800 DNATA (36282)
• Email : [email protected]
• For a map of our travel shop locations https://www.dnatatravel.com/v2/dnata-stores please see the Contact Us

Our full postal address is shown below.

dnata Travel Head Office dnata Travel Centre Sheikh Zayed Road P.O. Box 1515 Dubai, United Arab Emirates

How can I change my flight booking?

A lot will depend on the terms and conditions that apply to your particular booking. It may well be that changes are not possible at all, but in some cases they will be. To find out what changes can be made, please access the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your flight booking reference number and name. You will then be able to raise a CSR (Customer Support Request). We will action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

Are there any existing Emirates NBD offers?

Book your holiday now, and spread the cost…

We have partnered with ENBD to provide you with a choice of either a 3-month or a 6-month payment plan at 0%, when you spend a minimum of AED1,000 at dnata Tavel or dnata Travel Management.

Get more for less…

The dnata card is a co-branded card with Emirates NBD. It is known in the market for its generosity and transparency delivering exceptional rewards and benefits. As a dnata credit card holder: • You can earn up to 15% back in dnata Points, through our card partner ecosystem. • Your dnata Points are earned instantly • Your dnata Points are evergreen, meaning they don’t expire. • The value of your dnata Point is, 1 dnata Point equals 1 dirham Whatever you purchase through our dnata Travel outlets, dnata Travel Management locations, social media, contact centre or dnatatravel.com - you will receive 15% of the total value back on your World card and 10% back on your Platinum card in dnata Points.

In addition, ENBD dnata co-brand cardholders receive monthly exclusive dnata offers which are published in our ENBD dnata newsletter.

Speak to our travel experts in-store or give us a call, not only can they find you the best holiday at the best price, but they can also work with you to find the best way to pay for it.

How can I get a quotation for a holiday?

For any quotation requests for a holiday package, flights or hotel, you may send an e-mail to [email protected] mailto: [email protected] ?subject=Request%20for%20Quotation with the following details: Destination Date of Travel Number of Guests Preferred Airlines / Hotel (if any) Preferred Room and Bed Type (if any)   You may also reach us through the following channels: Telephone : 800 DNATA (36282)

For a map of our travel shop locations https://www.dnatatravel.com/v2/dnata-stores  please see the Contact Us https://www.dnatatravel.com/v2/dnata-stores  page

What are my payment options?

We have partnered with the leading banks in the UAE, to offer you a 0% interest payment plan. To view if your bank offers a payment plan, along with their terms and conditions, please click here .

You can arrange online payment using a debit or credit card. We will be happy to accept your payment by phone.  We will require your credit card number, expiry date and the card verification value (CVV) - the three or four digit number on the back of most cards to process your payment. Our Customer Care Centre is available: 24 hours every day. We don't use any premium rate numbers so you can call for the cost of a normal call.   Telephone : 800 DNATA (36282) Email : [email protected] For a map of our travel shop locations https://www.dnatatravel.com/v2/dnata-stores please see the Contact Us page   Our full postal address is shown below. dnata Travel Head Office dnata Travel Centre Sheikh Zayed Road P.O. Box 1515 Dubai, United Arab Emirates 

How can I get my boarding pass?

For boarding pass, passengers would need to go directly to the airline's website to check-in online.    Below are the steps you may follow to obtain your boarding pass: 1. Check-in for your flight at least 2 hours prior to your flight schedule. Most airlines will also allow you to check-in online within 24 hours prior to your departure time. 2. During check-in, you may be given an option to select how you'd like to receive your mobile pass: email, text message or view in browser, depending on what the airlines offer. 3. You may save the boarding pass in your mobile device or print a copy and present it at the security checkpoints and airline check-in counter.    For further queries or clarification about the online check-in process and boarding passes, you may contact the specific airlines you are flying with. 

Where can I find information about Insurance?

For any questions or clarifications on insurance, you may click on these links: * Worldwide travel insurance: https://www.dnatatravel.com/v2/insurance * Inbound travel insurance https://www.dnatatravel.com/v2/insurance/inbound-travel-insurance * AIG policies and conditions: https://www.dnatatravel.com/v2/build/docs/BookingConditions/AIGPolicyWording.pdf

How can I apply for a job in dnata?

You may visit Emirates Group Careers http://www.emiratesgroupcareers.com/english for information about career opportunities in dnata.      

Why am I required to send a copy of my passport?

dnata Travel reserves the right to do random checks in order to minimise credit card fraud. As a result of this, before issuing tickets or confirming any reservations, we may require you to provide us with a copy of passport or any government issued photo ID of the credit card holder and passenger. 

When can I expect to receive my refund?

Once your booking has been cancelled, your refund, less any applicable fees, will be processed within 21-30 days.  Please see below the dnata refund charges that are applicable IN ADDITION to any supplier cancellation fees: 

• Actiondnata Charge(AED)
• Refund of Air Tickets150
• Reissue of Air Tickets100
• Revalidation of Air Tickets50
• Refund of Hotel Booking150
• Refund of Holiday Package (2+ products)Sum of individual refund charge components
• Refund of other Non-Air Products/Services50 per product

Where can I avail discounts for dnata staff?

You may visit dnatastafftravel .com to avail discounted rates for dnata Staff.  

Where can i find nearest dnata Travel Retail outlets store?

You may click here to find your nearest dnatatravel retail outlet.

For the list of dnata Travel Retail outlets, you may click the link below:  dnata Travel Retail Outlets https://www.dnatatravel.com/v2/dnata-stores

Where can i apply for Dubai tourist visa?

dnata Travel currently provides assistance on visit visas to Dubai. You may contact the Visa services team on [email protected] or Tel +971 4 3166262

Can I change the name on my booking?

All airlines and hotels charge varying amounts for you to change name details, whilst others do not allow this at all. All airlines require the name on the booking to be the same as on your passport but they only require your first and surname. Middle names are not required. If you have put Miss instead of Mrs (or any variation) then this is not a problem as it does not show on your passport. The gender does need to be correct. Please log into the Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx section on our website or app, where you will then be able to raise a Customer Support Request (CSR) to make your request.

Where are my flight tickets?

If you have not received your e-ticket/s or flight confirmation email, please access your booking using the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx   facility on our web-site and you will see the option to ‘Print Your Flight Booking Receipt’ or you may raise a Customer Support Request, asking for your e-tickets to be emailed to you . Alternatively you may call our Customer Support team on 800 DNATA (36282) which is open 24 hours every day. It may well be worth checking your Junk Mail folder in emails, to see if our email may have been placed in there by any spam filters you may be using. Please note that airlines require ALL passengers to carry their ticket documentation.

Can I book a transfer to my hotel?

We can organise a transfer from your arrival airport to resort, by shuttle service, private taxi, or mini-bus/coach. Please either click on this link - Book a Transfer Online https://www.dnatatravel.com/v2/transfers Alternatively you may call our Reservations department on 800 DNATA (36282) which is open 24 hours every day

How do I check if airport is open during adverse weather conditions?

Most airports have their own websites, and these searched online usually under the airport name in the destination country. Alternatively you may call our Customer Support team on 800 DNATA (36282) which is open 24 hours every day.

How can I cancel my booking?

If your travel plans change and you must cancel your booking please do so at the earliest possible time as many products have strict cancellation and refund policies and in some cases are non-refundable (refer to your booking Terms & Conditions for full details). If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged. If you wish to proceed with the cancellation, please either access your booking using the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our website, advising us of your specific requirements or you may call our Customer Support team on 800 DNATA (36282) which is open 24 hours every day.

Please see below the dnata refund charges that are applicable IN ADDITION to any supplier cancellation fees:  * Actiondnata Charge(AED) * Refund of Air Tickets150 * Reissue of Air Tickets100 * Revalidation of Air Tickets50 * Refund of Hotel Booking150 * Refund of Holiday Package (2+ products)Sum of individual refund charge components * Refund of other Non-Air Products/Services50 per product

In the event that you cancel a cruise holiday, any deposit paid by you is non-refundable. Furthermore, certain travel arrangements forming part of a cruise holiday may incur a cancellation charge of up to 100% of that part of the holiday.  The following cancellation charges shall apply to the balance of the cruise holiday:

• 14 days or less: 100%
• 15 – 21 days: 90%
• 22 – 41 days: 80%
• 42 – 56 days: 75 %

57 to 104 days: 50%

All deposits are non-refundable for all 5 night sailings on the Costa Mediterranea

Why haven't I received my email confirmation?

If you have not received your accommodation voucher, please access your booking using the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our website and login using your accommodation booking reference number and name. You will then be able to print your accommodation voucher which you will need to present to the hotel. Alternatively you may call our Customer Support department on 800 DNATA (36282) which is open 24 hours every day It may well be worth checking your Junk Mail folder in emails, to see if our email may have been placed in there by any spam filters you may be using.

How can I change my accommodation booking?

If, after the confirmation invoice has been issued, you wish to change your booking in any way, we will inform your accommodation provider of your request and will advise you if it is possible to make the changes. Please note that it may not always be possible to make the changes. Any changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration fee of AED50, and any further cost we incur from the hotel provider. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible to make the changes. To request the changes, please access the Manage my Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your transfer booking reference number and name. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

How do I change my contact details?

To change or update your details, including your phone number and email address, please log into the Manage Your Booking https://www.dnatatravel.com/dashboard/bookings/current section on our website or app.

Can I write a review about my hotel and the resort?

Indeed you can! Shortly after you return, we will send you an email asking you to provide feedback on the hotel, and to offer any suggestions about the resort (as Top Tips). The information and rating you provide, whether it be a good or bad review, will be posted against the hotel you stayed at. Please just give us feedback about your hotel stay as your feedback will become a hotel review. It's not necessary to give us feedback about other elements of your stay such as your flight or transfer. If you can't wait to tell us, you can write your review now, by clicking on this link, logging in using your booking reference and name, and get writing! Click here to review your hotel https://www.dnatatravel.com/Client/clClientFeedbackLogon.aspx

Where do I collect my transfer from?

Details can be found on the transfer voucher that we emailed or posted to you. If you have any questions regarding this, please access the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your transfer booking reference number and name. You will then be able to raise a CSR (Customer Support Request) to request additional information. We will action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

Are flights included with my hotel booking?

No. You will need to make a separate flight booking, or use the tailor made option which will offer you a price for a flight/accomodation and transfer.

Special Requests

Any special requests that you make at the time of making your booking will be passed to your hotel however this is no guarantee that these will be fulfilled. If you did not make a special request at the time of your booking, please access the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our website, and login using your accommodation booking reference number and name. You will then be able to raise a CSR (Customer Support Request) to make your request. We will then pass this to the hotel provider within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

Where do I get more luggage labels from?

You can usually collect luggage labels at the airport when you check-in for your flight. Please ensure all luggage is labelled with your contact information in case it becomes lost during your travels.

What can I take in my luggage?

The security regulations regarding baggage can usually be found on the web-site of the airport you are departing from and often guidance is also given on the airline web-site that you are travelling on.

I would like to book meals or have a specific meal request.

Scheduled airlines will include a meal on most flights (except for very short duration flights), though not all flights offer special meals (vegetarian, muslim, infant etc.) A minimum of 24 hours’ notice is required for all special meal requests. Most LCC airlines have snack trolleys on-board however charge for all food and drinks, you will be able to pre-book meals for the flight from the LCC website. If you would like to check whether meals are included, add meals, or request a specific meal type (e.g. vegetarian meal), please raise a CSR (Customer Support Request) by accessing the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your flight booking reference and name. You will then be able to raise the CSR (Customer Support Request), advising us of your requirements. Please note priority is given to urgent requests relating to bookings close to departure.

How much Hand Luggage can I take on board my flight?

Because it varies depending on which airline you are flying with and which class of travel, we would suggest you refer to the web-site for the airline you are travelling with to confirm the size and weight restrictions that apply.

Can I book extra legroom or upgraded seats?

To find out if this is possible, we recommend you raise a CSR (Customer Support Request). Please access the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your flight booking reference number and name. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

How do I change my delivery/email address?

If your delivery address / email address is wrong.... To request the changes, please access the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your booking reference number and name. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

How can I change my transfer booking?

If you have been sent a FLIGHT TIME CHANGE for a tailor made holiday eg flight and transfer (where the times have changed), we will send a revised confirmation to your email address. If you have booked a transfer only after the confirmation invoice has been issued and you wish to change your booking in any way, we will inform your transfer provider of your request and will advise you if it is possible to make changes. Please note that it may not always be possible to make the changes. You will be asked to pay an administration fee of AED50, and any further cost we incur in making the change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible to make the changes. To request the changes, please access the My Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx facility on our web-site, and login using your transfer booking reference number and name. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

How do I report website problems?

Online bookings If you have a query regarding your online booking or encountered any problems whilst making your booking, please submit an online booking query form in the Contact Us section. Non-booking related queries If you experience any technical problems during your interaction with this website, please contact [email protected] for assistance.

What are your card fees?

dnata does not charge any debit/credit card fees

Do I need to advise of any special requirements before I book?

If you, or a member of your party has any special requirements, on medical grounds, for the flight, hotel or transfer, it is strongly recommended that you call our Reservations Team and book over the telephone. They will be able to check whether the provider you are planning on travelling with requires advance notification of any specialist assistance, and take the appropriate action. The Reservations Sales Team may also need to make a particular request of a hotel, and this is also best organised at the time of booking.

What are the passport requirements for my trip?

Please ensure you have a passport valid for the duration of your trip. (Some destinations require your passport be valid for a certain length of time; in general, 6 months after completion of travel). You may also be required to obtain a visa for some destinations (including for transit points) and it is your responsibility to do so prior to travel. When making a booking you must ensure that your name (and the name of any person(s) for whom you are making a booking) matches exactly the name as it appears in your (or the person(s) for whom you are making the booking's) passport. If you require any further information on passport or visa requirements, please contact one of our local offices or the embassy of the country to which you will be traveling. A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over or transit point, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur. We accept no responsibility for customers who do not possess the correct documents and Visas.

I want to unsubscribe

We are sorry to hear that you will be unsubscribing from dnata Travel; you will miss out on hearing about our great new offers! To unsubscribe, please click 'unsubscribe' at the bottom of the latest promotional email. You can re sign up at any time.

Why haven't I heard back about my CSR?

Customer Support Requests usually take up to 48 hours for us to reply. This can vary over busy times, but we will reply back to you as soon as possible with all the information that you require. Priority is given to those who are travelling soon. We appreciate your patience.

What do I need to take with me?

This really depends on what you have booked with us, but these are some general rules:   Flights If you're flying with an airline that requires you to check in online then you'll need to print your boarding passes. If you're able to check in at the airport, all you will need is our confirmation email. You can reprint this from Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx .   Hotels Once your accommodation booking has been confirmed, you will be forwarded an email with your accommodation booking confirmation. If you haven't received your accommodation voucher upon full payment of your booking, please log into the Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx section on our website or app using your accommodation booking reference. You will then be able to print your accommodation voucher, which you'll need to present to your hotel upon check in.   Transfers A confirmation will have been emailed to you once your booking is confirmed. You can reprint this from Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx  if you do not have a copy. It is important you have this as it will have key information that you will need, such as where to find your pick up point and your re confirmation details.   Visa and passports All of the above is what you need from dnata Travel. Passports, visas etc you will need to check www.fco.gov.uk to see if you need a visa and how much length you need on your passport before it expires.

When should I arrive at the airport?

We advise all passengers arrive two and a half hours before departure on short haul flights and three hours before departure on long haul flights. We would also recommend you plan your route ahead before you travel and allow plenty of time for traffic and possible delays through airport security.   

How can I change my board basis?

For a quote to change your board basis, please log into the Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx section on our website or app. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

How do I change my room type?

To amend your booking, please log into the Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx section on our website or app. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.

How long does it take to confirm my booking?

Whilst we do our best to confirm your travel plans with the providers within seconds, on rare occasions it could take a little longer. We advise that booking requests could take up to 12 hours to confirm with providers. If you haven't received your booking confirmation with the provider's reference number after the initial 12 hours, please please log into the Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx section on our website or app and check your details there.

Why does my hotel not know about my booking?

We understand that in some cases, you may wish to contact your accommodation directly before you travel. If your hotel is unable to locate your booking in your name, this is not something to worry about. dnata Travel acts as an agent for your booking, and the accommodation providers that we book through usually only tell the hotel how many rooms they have sold and do not release the guest names until 1-2 weeks prior to check in. However, we can of course contact your accommodation provider and request for your names to be released early to your accommodation. To request the early release of your names, please log into the Manage Your Booking https://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx section on our website or app using your accommodation booking reference number. . You will then be able to raise a Customer Support Request (CSR), advising us that you wish for your names to be released early. We will action your request within the next 2 business days. Please note priority is given to urgent requests relating to bookings close to departure.

Can I pay with a cheque or bank transfer?

We do not accept payment by cheque or bank transfer. However, we do not charge you to pay using a debit card.

Can I organise a late check out?

Prebooking a late check out is not something that can be organised. This is because the hotels will need to get the rooms ready for the next guest for when check in opens. If you want to arrange this, then we would recommend speaking to reception upon check in to see if you can pay locally to keep the room for longer, or if they have specific rooms for this service. The vast majority of hotels will hold onto your bags until you leave for the airport, if you want them to. This means you can check out and leave your bags behind, so you can make the most of your holiday time before moving on.

Can I add meals to my flight?

A lot of airlines only offer a buy-on-board service. If you did not get the option to add meals when you made the booking then that means it will be a trolley service on board. We can always check if meals are an option for you; please either raise a Customer Support Request (CSR) through Manage Your Booking or give us a call at 800 dnata (36282).

How do I make a group booking?

We can help you sort out a group booking. If you need to book more than three hotel rooms or more than twelve passengers on a flight, please complete our group booking request form here https://www.dnatatravel.com/help/groupbookings.aspx and our agents will do their best to get back to you promptly with a quote. We can arrange group bookings of any size for flights, accommodation or both. We can also arrange group transfers to get you all safely to your hotel. Before completing this form, we suggest you use our website https://www.dnatatravel.com/ to search for flights and accommodation and get an idea of the options available. If you are booking accommodation, you must give us the name of the specific hotel you would like to stay in or we will not be able to obtain a quote for you, and it will help us if you can specify preferred flight times from those that you have seen in our search results.

What does the board basis mean?

What does board basis mean, and how does it relate to RO, SC, BB, HB, FB or AI? Board basis simply means the sort of dining arrangements that you have selected for your holiday. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Board basis meanings and abbreviations are as follows: Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/holiday package.Self Catering (SC) means that no meals are included in the cost of your accommodation/holiday package, but you will be provided with catering facilities in your accommodation to cook light meals.Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/holiday package.Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/holiday package. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/holiday package.All Inclusive (AI) means all meals and locally produced drinks are included.

Can I remove someone from my booking?

Please log into the Manage Your Booking section on our website or app using your booking reference number. You will then be able to raise a Customer Support Request (CSR) to make your request.

What visa do I need to travel?

This is dependent on your country of destination and the passport you hold. You may be required to obtain a visa for some destinations (including for transit points) and it is your responsibility to do so prior to travel. If you require any further information on visa requirements, please contact one of our local dnata offices or the embassy of the country to which you will be traveling. A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over or transit point, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur. We accept no responsibility for customers who do not possess the correct documents and Visas.

Why are names missing off of my accommodation voucher?

When you are booking a hotel by itself, we will only need one traveller's name. This is because the hotel will only need the name of one guest. As long as your booking is for the correct amount of people then we do not require any other names.

I am travelling with children, what is my baggage allowance?

All airlines have different policies about children and what you can take (car seats, buggy, etc). To find out more, please check your airline's FAQs, where you will be able to find out what you can take with you.

Can I take sports equipment on my flight?

Many airlines allow items such as golf clubs, surfboards and skis to be carried at an additional charge. This charge is usually reduced if you pre-book. In some cases you may not be able to take additional sporting items if they are not booked in advance. If you have booked a transfer with us or car hire, we will need to ensure that your sports equipment can be transported on your transfer vehicle or for the car you are renting. To arrange the carriage of sports equipment on your booking, please log into the Manage Your Booking http://www.dnatatravel.com/v2/?returnUrl=/manage-your-booking/login.aspx  section on our website or app using your flight booking reference number. You will then be able to raise a Customer Support Request (CSR), advising us of the changes you require. We will then action your request within the next 2 business days. Please note priority is given to urgent requests relating to bookings close to departure.

Do I have to pay in full?

All products must be paid in full at the time of making your booking.    

How can I raise a complaint?

dnata Travel strives to deliver the highest standards of customer service and treats all issues raised by customers very seriously. If you do wish to submit a formal complaint, please email our Customer Relations Department at [email protected] .  Please give us as much detail as possible. Include receipts, photos or other supporting documentation. As valued dnata customers, we will acknowledge your correspondence within 14 days and reply within 28 days.

What is my baggage allowance?

The amount of baggage you can take is determined by two factors. Your flight provider and the airline they use, and the regulations relating to security. Your flight provider will advise the available baggage allowance at the time your booking is made or when they send out your e-tickets. The most likely baggage allowance will be 15 or 20kg, but can only be confirmed by ticket. Low Cost Carriers charge for check-in baggage, which must be added at the time the booking is made, or before departure, to avoid higher charges. The security regulations regarding baggage can usually be found on the web-site of the airport you are departing from.

Can I pay with more than one card?

We can only take payment from one card when you initially make your booking.

What is 'Verified by Visa/MasterCard'?

Using Verified by Visa or MasterCard® SecureCode™, your Visa/MasterCard will work just as it does now. It will also work with online retailers who are not yet offering the Verified by Visa service. The Verified by Visa and MasterCard® SecureCode™ scheme is quick and easy to use and features the following: Greater protection against the unauthorised use of your card for online purchases A straightforward and hassle-free service that fits neatly into the online buying process Enhanced online security with the use of a password/memorable name, without the need for any additional software.

Does dnata assist in Visa application?

At dnata we have a dedicated visa team who offer visa guidance & support with:

• Outbound visas
• UAE inbound visas
• Documentation collection
• Appointment scheduling
• Full end-to-end service
• Biometric processing for 13 countries (VFS facility)
• Document attestation service

For all visa enquiries, please call 04 316 6262 or contact [email protected] for UAE-inbound visas and [email protected] for non-UAE visas.

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About Company

Recruitment.

• General Queries - UK: 0044 208 974 7422, Spain: 0034 935 45 23 45
• Admin/Extranet Support & Queries - [email protected]
• Payment Queries - [email protected] or phone 97147084085 / +97147082333 ( Dubai, UAE)
• Urgent Booking Queries - [email protected] or phone +971 4 316 6166
• Telephone: UK: 0044 208 974 7422, Spain: 0034 935 45 23 45
• Email: [email protected]
• © 2024, dnata. All Rights Reserved.

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DNATA TRAVEL HOLDINGS UK LIMITED

Company number 08757386

• Company Overview for DNATA TRAVEL HOLDINGS UK LIMITED (08757386)
• Filing history for DNATA TRAVEL HOLDINGS UK LIMITED (08757386)
• People for DNATA TRAVEL HOLDINGS UK LIMITED (08757386)
• More for DNATA TRAVEL HOLDINGS UK LIMITED (08757386)

Next accounts made up to 31 March 2024 due by 31 December 2024

Last accounts made up to 31 March 2023

Confirmation statement

Next statement date 31 October 2024 due by 14 November 2024

Last statement dated 31 October 2023

Nature of business (SIC)

• 79120 - Tour operator activities

Previous company names

Suggested companies

Travel republic.

dnata Travel   Reviews

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Write a review

Reviews 2.1.

Most relevant

Dnata help team members are liars

Currently at the airport, I sought assistance from a DNATA team member for handling my luggage until reaching the check-in gate. After paying the agreed amount, he assured me he would return once the gate opened. Given my pregnancy, I relied on this help. Unfortunately, he did not return as promised. Fortunately, a fellow passenger came to my aid. It's important to be cautious of such unprofessional behavior from service providers.

Date of experience : 19 April 2024

This company doesn't even deserve a…

This company doesn't even deserve a start! The team that was on duty in heathrow airport on the 2nd of April 2024 didn't know what they were doing. A Family of 6, with young children with special needs, got separated in 2 groups, mum and a baby from the oldest. They told the mum to go ahead with the baby through security and the older children would go with the special assistance team up to the boarding gate. That didn't happen. Mum nearly at the gate and no sign of the older children. Quite frankly they shouldn't be separated to begin with. Because of this mistake, the family lost their flight. The situation was bad already But the worst part is that same members of that team, including the supervisor who ripped the children's boarding pass, were implying that it was the family's fault for being "late" when they were the ones at fault. Disgusting behaviour and dreadful customer service!

Date of experience : 02 April 2024

Bad customer service

to be honest when me & my friend first booked thru danata in dubai- mirdif city center they were kind and helpful , the employee even gave us her private number for any help. But, when we reached bali specefically hideaway uluwatu hotel which we had a very bad experience and we needed help with the hotel to change.. we contacted the employee for danata to help us the only thing which she sayed write an email. honestly bad service costomer, after paying alot of money they are not helpful.

Date of experience : 30 August 2023

Rude and mean

Really unprofessional being so irrespectful for my parents over 70s . It was an over boeking flight so they have to deliver the over boeking document while the checking just begin or call the flight manager . What the young blond guy and the other girl with him had done they kept yelling on people and being unprofessional instead of calling the manager. In add I bring the po to try to talk to them and respect the process. What they did they were both talking dutch making fun on us like the po van reply the same answer to us so we may disappear from his sight .....and if you complain to dnata supervisor she gonna say I donno I cannot follow that . Please be a lot to report to them becoz otherwise we got like those ppl in future

Date of experience : 25 July 2023

Lost baggage

The airline lost my baggage at Schiphol airport days ago, been trying to contact dnata all this time to finally receive an answer days later saying that they have been too busy to even process the claim.

Date of experience : 22 August 2023

Been waiting for an Overchage for 18…

Been waiting for an Overchage for 18 days now even after recieving an email i was entitled to the double charge refund. Now with my Law Firm do not use your card on Easyjet flights.!!! Gangsters from Dubai.

Date of experience : 11 March 2023

Poor Service

I was being served at G14, by a lady at 16:30pm on 25th March 2022. I am very disappointed with the lady unprofessionalism and the way she spoke to me and my family. My luggage was kind of 2 kilo above the requirement, so she told me to take some stuffs out. However, I agreed and I understand the protocol of the requirement. As it was just 2 kilo, I decided to take it out at the check-in area. As I was with a disabled elder (aged - 75yrs), I did not want to leave the desk as my grandmother has been on her feet for a long time and has several health issues . She has some problems on her right knee, diabetic and has high blood pressure. The lady served us was arrogant and unprofessional and most outrageous customer service. The previous passenger served by her before us was allowed to take over 4 kilo extra. I over heard them while standing in the queue and I had only 2 kilo. The previous passenger did not pay extra fee. I believe the lady was racist and she kept on laughing, which escalated the situation. She told us to move the baggage or she will leave the ticket and go. A friendly guy who worked at that Heathrow helped us and tried to solve the situation. Hats off to the guy. He knows how rude she was and he agreed that he did not like her service,attitude and behaviour and how wrong she was. He also told us he is waiting for the desk to be clear so he can have a word and he will report her too. Due to the unprofessionalism, I have taken videos and image of her, as no name was disclosed. I would like her manager "Samir" to take action against her because she is the face of the service for Biman and Dnata. Akiqur Rahman

Date of experience : 25 March 2022

Absolute disgusting accommodation…

Absolute disgusting accommodation provided by them and travel republic, absolutely avoid at all costs.

Date of experience : 22 April 2023

Excellent service,

Excellent service, Decent website, good prices

Date of experience : 25 May 2022

• Ground Handling
• Global Network

dnata in Saudi Arabia

Travel in saudi arabia.

'dnata’s travel business’ journey in the Kingdom started in 2005 with two offices and a small team. Today, the Saudi arm of dnata Travel is spread across all main provinces, with key regional branches in Jeddah, Dammam and Riyadh, 11 retail travel stores across the Kingdom, over 20 implant offices and the main headquarters office in Al Khobar. With an exceptional team of over 180 experts across various travel sectors, dnata Saudi is among the top 10 Travel Management Companies in Saudi Arabia, a leading GSA partner for various airlines and growing every year its portfolio of hotels represented.

dnata Saudi Arabia locations

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• Launch the SingaporeAir mobile app and log in to your account.
• Navigate to 'My Account'
• Click on the 'PPS Connect' button.

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For Rentalcars.com related enquiries, please contact them at +65 6407 5332 (Singapore hotline) or their website.

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Suggested companies

Travel republic.

dnata Travel   Reviews

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Company activity See all

Write a review

Reviews 2.1.

Most relevant

Dnata help team members are liars

Currently at the airport, I sought assistance from a DNATA team member for handling my luggage until reaching the check-in gate. After paying the agreed amount, he assured me he would return once the gate opened. Given my pregnancy, I relied on this help. Unfortunately, he did not return as promised. Fortunately, a fellow passenger came to my aid. It's important to be cautious of such unprofessional behavior from service providers.

Date of experience : April 19, 2024

This company doesn't even deserve a…

This company doesn't even deserve a start! The team that was on duty in heathrow airport on the 2nd of April 2024 didn't know what they were doing. A Family of 6, with young children with special needs, got separated in 2 groups, mum and a baby from the oldest. They told the mum to go ahead with the baby through security and the older children would go with the special assistance team up to the boarding gate. That didn't happen. Mum nearly at the gate and no sign of the older children. Quite frankly they shouldn't be separated to begin with. Because of this mistake, the family lost their flight. The situation was bad already But the worst part is that same members of that team, including the supervisor who ripped the children's boarding pass, were implying that it was the family's fault for being "late" when they were the ones at fault. Disgusting behaviour and dreadful customer service!

Date of experience : April 02, 2024

Bad customer service

to be honest when me & my friend first booked thru danata in dubai- mirdif city center they were kind and helpful , the employee even gave us her private number for any help. But, when we reached bali specefically hideaway uluwatu hotel which we had a very bad experience and we needed help with the hotel to change.. we contacted the employee for danata to help us the only thing which she sayed write an email. honestly bad service costomer, after paying alot of money they are not helpful.

Date of experience : August 30, 2023

Rude and mean

Really unprofessional being so irrespectful for my parents over 70s . It was an over boeking flight so they have to deliver the over boeking document while the checking just begin or call the flight manager . What the young blond guy and the other girl with him had done they kept yelling on people and being unprofessional instead of calling the manager. In add I bring the po to try to talk to them and respect the process. What they did they were both talking dutch making fun on us like the po van reply the same answer to us so we may disappear from his sight .....and if you complain to dnata supervisor she gonna say I donno I cannot follow that . Please be a lot to report to them becoz otherwise we got like those ppl in future

Date of experience : July 25, 2023

Lost baggage

The airline lost my baggage at Schiphol airport days ago, been trying to contact dnata all this time to finally receive an answer days later saying that they have been too busy to even process the claim.

Date of experience : August 22, 2023

Been waiting for an Overchage for 18…

Been waiting for an Overchage for 18 days now even after recieving an email i was entitled to the double charge refund. Now with my Law Firm do not use your card on Easyjet flights.!!! Gangsters from Dubai.

Date of experience : March 11, 2023

Poor Service

I was being served at G14, by a lady at 16:30pm on 25th March 2022. I am very disappointed with the lady unprofessionalism and the way she spoke to me and my family. My luggage was kind of 2 kilo above the requirement, so she told me to take some stuffs out. However, I agreed and I understand the protocol of the requirement. As it was just 2 kilo, I decided to take it out at the check-in area. As I was with a disabled elder (aged - 75yrs), I did not want to leave the desk as my grandmother has been on her feet for a long time and has several health issues . She has some problems on her right knee, diabetic and has high blood pressure. The lady served us was arrogant and unprofessional and most outrageous customer service. The previous passenger served by her before us was allowed to take over 4 kilo extra. I over heard them while standing in the queue and I had only 2 kilo. The previous passenger did not pay extra fee. I believe the lady was racist and she kept on laughing, which escalated the situation. She told us to move the baggage or she will leave the ticket and go. A friendly guy who worked at that Heathrow helped us and tried to solve the situation. Hats off to the guy. He knows how rude she was and he agreed that he did not like her service,attitude and behaviour and how wrong she was. He also told us he is waiting for the desk to be clear so he can have a word and he will report her too. Due to the unprofessionalism, I have taken videos and image of her, as no name was disclosed. I would like her manager "Samir" to take action against her because she is the face of the service for Biman and Dnata. Akiqur Rahman

Date of experience : March 25, 2022

Absolute disgusting accommodation…

Absolute disgusting accommodation provided by them and travel republic, absolutely avoid at all costs.

Date of experience : April 22, 2023

Excellent service,

Excellent service, Decent website, good prices

Date of experience : May 25, 2022