princess cruises customer service

Customer Support and Information

Live support & info, support request.

We respond to all correspondence from our guests as quickly as possible.

For immediate assistance, please visit our Frequently Asked Questions or chat with our Live Support Team .

For immediate assistance, please call 132488 from Australia or 0800 780 717 from New Zealand.

Guest Information

Login here to update your account information and/or contact preferences.

If you have not created an account with is or can’t remember your login info, please fill out the form below for assistance.

Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement.

For pre-cruise support, please use our Live Chat or call us at 1-800-PRINCESS (1-800-774-6237) . You can also visit our Frequently Asked Questions .

If you are inquiring about your Future Cruise Credits provided to you onboard, please fill out the form below.

For pre-cruise support, please use our Live Chat.

Princess® is pleased to offer a special Carnival Corporation shareholder onboard spending money program. This program is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. This benefit is applicable on all published sailings. Restrictions may apply.

Login (optional) to your My Princess account to review your active Future Cruise Deposits.

The form below only covers Future Cruise Deposits. Please complete the form to request your FCD extension.

All Future Cruise Deposits expiring in the next 120 days will be extended for 1 year unless a 2 year extension is noted below.

Future Cruise Deposits (FCDs) are created per person. Therefore, you must create a separate request for each FCD holder. Please be advised that a single request for multiple people cannot be processed.

Your booking has been located

To continue with your refund request, please provide expense details related to your vacation. Please refer to any communications you have received for more details on what expenses may be eligible for reimbursement.

Shareholder Benefits Form

Please note that requests will be processed within 10 business days and only cover Future Cruise Deposits purchased onboard a previous sailing.

By clicking the Submit button, (on behalf of all passengers listed above) you certify the information provided is true and correct. Refund requests are processed in the order received. Your request will be reviewed, and any reimbursement will be sent to you in the form of a check mailed to the address indicated on the booking. Please note: we are unable to reimburse costs incurred for alternative holiday plans or wages.

Standard processing time is approximately four weeks from date of receipt. Please note that requests received without appropriate receipts and documentation may result in processing delays. If we have any questions regarding your claim, we will contact you using the information provided in this request.

Thank you for contacting Princess Cruises

Your message has been received. We appreciate your patience in affording us the time to respond to your request. Due to the large volume of messages we are receiving, it may take us longer than usual to respond. We are working hard to make sure every request is handled accurately and efficiently.

If you require immediate assistance, please call us at: 1-800-774-6237 .

If you require immediate assistance, please call us at: 132488 or 1300 551 853 .

If you require immediate assistance, please call us at: 0344 338 8663 .

This is the announcement bar for Poornima to test the Close Button.  It will expire May 31 2024.

Pre-Cruise FAQ

Onboard faq, post-cruise faq, cruisetours faq.

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From travel document requirements to tips on what to pack, find out what to know before you go.

• Prepare for Your Cruise

An overview of the latest passport, customs, health and other essential requirements to help you prepare for your vacation.

The OceanReady® Process

Get ready for your Princess Cruise with the OceanReady® steps

Princess® MedallionClass makes cruising effortless. It all begins with the Medallion®, a quarter-sized device that never needs to be turned on or off. Download the Princess® Cruises App to complete the OceanReady® steps before you sail. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting:

• Order and Customize your Medallion*
• Personal Information & Travel Docs
• Payment Information

Passage Contract

• Security & Profile Photos
• Emergency Information

*Currently, only available for shipping to addresses within the United States and Puerto Rico. Medallions will be available for pick-up at the terminal if one was not mailed to you.

Guests who don't complete all of the above steps in the app will access the Blue Lane for check-in, where our Navigators will help ensure all steps are complete and issue guest Medallions.

Visit  Cruise Personalizer®   to book flights and transfers, reserve shore excursions and make spa appointments, and purchase any packages if they are not already included in your booking. Before you leave for your cruise, you can print your luggage tags from Cruise Personalizer.

When you enter your personal information and upload your travel documents in the app make sure your name appears in your OceanReady® Profile exactly as entered in your passport. If the name does not match, it's important you contact your Travel Advisor or the Princess Reservations Department at 1-800-PRINCESS (1-800-774-6237) to correct this information. Also, verify that your passport details and emergency contact information are complete and correct.

Princess Future Cruise Packages and Princess Promotions

• What are Princess Future Cruise Packages? Princess Future Cruise Packages are the newest, most flexible way to bundle your next Princess cruise, even if you aren’t sure when or where you want to go! Each Princess Future Cruise Package includes a fixed amount of Future Cruise Credits (FCCs) to use when you are ready to book your future Princess Cruise, pre/post hotel certificates when you cruise, Onboard Credits (OBCs), 5- to 7-night land vacation certificates, and more.
• What are the Future Cruise Credits (FCC) included in the Princess Future Cruise Packages? The Future Cruise Credits you receive in your Princess Future Cruise Package allow you to purchase your Princess cruise(s) once you are ready to book. Each FCC is worth $1, can be used toward any future cruise booking with Princess, and may be applied to one cruise or multiple cruises.
• How do I redeem the Future Cruise Credits (FCC) I received with my Princess Future Cruise Package? Your FCC balance can be found in your  My Princess account  and may be redeemed directly on our website or by calling 1-800-PRINCESS. If you have a travel advisor or Cruise Vacation Planner, you can contact them directly to use your Future Cruise Credits.
• What is Princess Promotions? At Princess, we are always looking for ways to provide our guests with the best value while creating new and innovative cruise products, experiences, and programs. Princess Promotions is a new program that offers guests access to products that add value to your Princess vacation and complementary products like pre- and post-hotel stays, Onboard Credits, and more!
• How do I redeem my Princess Future Cruise Package Stays Certificates and Hotel Credits? Once you purchase a Princess Future Cruise Package, you can redeem your certificates and Hotel Credits by calling 1-800-PRINCESS and choosing option 5.
• Do my Future Cruise Credits (FCC) and Stay Certificates expire? FCCs and Stay Certificates purchased as part of a Princess Future Cruise Package must be booked within 18 months of the package purchase date. However, you can travel up to 24 months from when you purchased the package.
• What are Princess Future Cruise Packages Hotel Credits? Hotel Credits are the easiest way to save on all your hotel stays. Each Hotel Credit is equal to $1 and can be redeemed for significant savings on hotel rooms booked on our hotel booking engine or by calling 1-800-PRINCESS. Choose from thousands of hotels worldwide with exclusive savings available only through Princess.
• Can I cancel my Future Princess Promotions Package? You have seven (7) business days after the purchase of the package to cancel (Florida residents have thirty (30) business days to cancel the package). Cancellations can be made by calling 1-800-PRINCESS and choosing option 5.
• Princess Vacation Protection

Enjoy some peace of mind with Princess Vacation Protection, which provides both a cancellation fee waiver and travel insurance benefits as a simple way to ease your worries before setting sail.

Cancellation Policy

For guests that have Future Cruise Credits, visit our  Princess® Cruise Credits page  to learn about how to use them.

For the latest updates regarding cancelled cruises, view the  Impacted & Cancelled Cruises page  for more information.

Visa requirements for U.S. and Canadian citizens are  listed on the guest's Travel Summary  under "Notices," if applicable. All other nationalities, including those with U.S. or Canadian resident status, are responsible for verifying visa requirements for each port visited during the cruise.

Visas may be obtained directly from the consulate of the countries visited. Some visas are available to be obtained on board. Passport holders of the United States, Canada, Belgium, France, Germany, Netherlands, Singapore, Spain, Switzerland, and the United Kingdom may obtain visas through  CIBTvisas . Australian and New Zealand passport holders, please use  http://visalink.com.au .

IMPORTANT: Visa and documentation requirements vary by destination and change from time to time without prior notice. Guests should check with the consulate of each country they will visit or a visa service to verify current regulations. It is the guest's responsibility to have proper travel documentation. They should reconfirm visa requirements with the consulate 14 to 30 days prior to the cruise.

The following information is provided as general guidance for U.S. and Canadian passport holders. Because governmental travel requirements change periodically, you must check with your Travel Advisor or the government authorities for all countries you will visit to determine or verify the actual requirements at the time of sailing. Princess assumes no responsibility for advising guests of such requirements.

Visa fees and requirements are subject to change without notice

Travel Document Requirements

Travel Document Requirements*

Nothing gets in the way of a good trip like paperwork issues. So we want to make sure you know you’re responsible for meeting all the documentation and proof-of-citizenship requirements for your travel. Check out the guidelines below, as the last thing we want is for you to be denied boarding.

In many cases, you’ll need a valid passport, but even if you don’t, we really recommend traveling with one. You never know when the unexpected might happen – like leaving your ship before the end of your cruise – and it’s always better to be prepared.

General guidelines

Make sure the name on your booking matches the name on your travel document exactly. If the names do not match, contact your Travel Advisor (for bookings through a travel agency) or the Princess Cruises Reservations Department (for direct bookings) at 1-800-PRINCESS (1-800-774-6237). To avoid check-in delays or even denied boarding, please provide Princess Cruises with this information at least 45 days before your cruise.

For non-U.S. passport holders or non-U.S. permanent residents disembarking in a U.S. Port, the U.S. Department of Homeland Security requires that before your cruise, you provide the address at which you will be staying in the U.S., post-cruise.

Travel document requirements vary by destination and citizenship. Below are document guidelines for both domestic and international voyages. Once a booking is made, you may view voyage-specific requirements on the Cruise Personalizer.

Document Requirements for U.S. and Canadian Citizens/Nationals

International itineraries

A valid passport book is required  for all international itineraries including:

• Australia & New Zealand
• Central and South America
• Panama Canal (partial and full transit)
• Caribbean (any sailings that visit Martinique or Guadeloupe)
• South Pacific & Tahiti
• World Cruises

If your cruise involves international air travel (including flights between the U.S. and Canada, the Caribbean, Bermuda or Mexico) you will be required to present a valid passport when departing from or returning to the U.S. by air.

Domestic itineraries

The Western Hemisphere Travel Initiative (WHTI) governs acceptable travel documents for entry into the U.S. by sea from Bermuda, Canada, the Caribbean, Hawaii, Mexico or within the United States.  We highly recommend a passport. We also require a passport for all guests in a travel party when minors are traveling with only one adult (21 years and older). † However, for U.S. and Canadian citizens/nationals on select itineraries a passport is not always required. In lieu of a passport book, these individuals must present one of the following valid WHTI-compliant travel documents at cruise check-in:

• U.S. Passport Card
• U.S. or Canadian Issued Enhanced Driver's License (EDL) (A REAL ID is not the same and doesn’t fulfill this requirement.)
• U.S. or Canadian Issued Identification Card (issued to minors and non-drivers)
• NEXUS Card Air travel is limited to participating airports (for entry to Canada)
• SENTRI (for entry to Mexico) and FAST cards
• I-872 American Indian Card or Enhanced Tribal ID Card (ETC)

†We have implemented this requirement because we want to ensure that your party remains together should an emergency arise that requires one or more members to be disembarked in a non-U.S. port. We cannot guarantee that all members of your party will be allowed to disembark with just a WHTI-compliant document or birth certificate. Failure to present a valid passport for all guests traveling together will result in denial of boarding without refund of the cruise or cruisetour fare.

On select U.S. roundtrip (sometimes called “closed-loop”) voyages, U.S. citizens ages 16 and above may also travel with an  original or certified copy U.S. birth certificate (or U.S. Certificate of Naturalization if foreign born) presented together with a valid U.S. government-issued photo identification . U.S. and Canadian citizens ages 15 and younger may travel with a birth certificate.

• Alaska roundtrip from San Francisco, Los Angeles or Seattle (roundtrip Seattle cruisetours excluded)
• Canada/New England roundtrip from New York
• Caribbean roundtrip from Ft. Lauderdale^, Galveston^ or New York (voyages that do  not  call to Martinque or Guadeloupe only)
• Hawaii roundtrip from Los Angeles, San Francisco, San Diego, or Seattle
• Mexico roundtrip from Los Angeles, San Francisco or San Diego

^Voyages that call to Central or South America are excluded and only passports are accepted. All voyages that call to Martinique or Guadeloupe require a passport.

For information regarding WHTI-compliant documents,  visit the US Customs and Border Protection website .

U.S. Permanent Residents are required to present one of the following at cruise check-in:

• Permanent Resident Card (ARC/I-55 card)
• Temporary ARC/I-55 card and valid government-issued photo identification
• Expired ARC/I-55 card and form I-797 and valid government-issued photo identification
• Passport with “ARC” stamp

Canadian Permanent Residents are required to present a valid passport and Landed Permanent Resident Card at cruise check-in.

Non-U.S./Non-Canadian Passport Holders: A valid passport is required for all non-U.S. and non-Canadian citizens for all itineraries.

Passport validity

Many countries require passports be valid for six months after the completion of your travel. Check your passport to verify it will be valid for this period of time. Additionally, make certain that your passport contains blank pages for entry and exit endorsements and any visas that may be required. If necessary, allow sufficient time to renew your passport and/or obtain additional pages. (It may take longer than you think it will!) U.S. and Canadian passport holders sailing on a domestic cruise should ensure passports or other travel documents are valid through the completion of travel. There may be occasions where we retain your passport at check-in. This is to ensure that you are not inconvenienced by immigration clearance during your cruise and where face-to-face inspection is not required. We recommend you bring a second government-issued photo ID if you want to have one with you while in port.

There are over 7,000 Passport Application Acceptance locations in the U.S. You may locate the one closest to you by  going to the U.S. Department of State website . The United States Postal Service also provides passport services. Visit the U.S. Postal website to find a post office location, get a list of fees and download a  passport application .

For information regarding passport applications, please visit the U.S.  Department of State travel website  or call the National Passport Information Center at 877-487-2778 (M-F, 5 a.m.–5 p.m. PST).

*This information is provided as general guidance. Because governmental travel requirements change periodically, you must check with your Travel Advisor or the government authorities for all countries you will visit to determine or verify the actual requirements at the time of sailing. Princess assumes no responsibility for advising guests of such requirements.

Prohibited Items

Guests are advised not to bring any prohibited items to the ship. Prohibited items will not be allowed or stored on board the vessel with no exceptions. Guests are fully responsible for either storing these items ashore or disposing of them prior to embarkation.

The following items will not be allowed on board without a valid lawful reason:

• All firearms including non-firing weapons. An exception to this rule is law enforcement agents acting in an official capacity and certified armed security guards acting in an official capacity (with full permission of the ship’s Master).
• All forms of ammunition, explosive materials and propellants, projectiles of all kinds, cartridges.
• All imitation or replica weapons including de-commissioned weapons, those not capable of being fired and realistic imitation/toy weapons.
• Air/Pellet guns or any other variety of projectile firing weapon.
• Stun Guns, Tasers or any other electroshock device.
• All explosives and explosive device components including but not limited to military, civilian and safety devices, detonators, detonation cords, blasting caps, smoke cartridges, grenades, mines, imitation explosives/devices.
• Fireworks, Flares and Pyrotechnics
• Knives (with a blade over 6.35 cm (2 ½ inches), or 1.25 cm (½ inch) at widest point). bladed weapons, sharp pointed weapons, daggers, sabers, swords, axes, ice axes, hatchets, straight razors (shaving safety razors are allowed), razor blades not in a cartridge, box cutters, ice picks, meat cleavers, and utility knives, (unless specifically authorized for personnel who in the normal course of their duties on board the ship require to be in possession of a knife with a more substantial blade i.e. Galley Staff and Deck Ratings).
• Flick knives, gravity knives, switchblades or lock knives. Small locking pocket-knife with blade lengths less than 6.35 cm (2 ½ inches) and widths ½ inch or less are allowed.
• Concealed bladed weapons such as belt buckles knives, cane and umbrella knives/swords, pen knives and credit card knives.
• Recreational Diver’s Knives unless accompanied by other diving/snorkeling equipment and a valid diving ID card/license (must be held in the custody of the Security Officer). Dive knives may be checked out/in by the owner for dive excursions during the cruise whereby 24 hours’ notice is provided.
• Diver’s spears and spear guns/slings.
• Ceremonial knives/swords as well as entertainment props are at times permitted with prior notification from the Fleet Security Department (must be held on-board in the same manner as dive knives).
• Scissors with blades longer than 4 inches.
• Telescopic or regular truncheons/batons/clubs/coshes/nightsticks/billy clubs/blow pipes/ASPs and or any other item made, adapted or intended for use as an offensive weapon.
• Archery equipment including crossbows and bolts.
• Martial Arts Equipment including flails, throwing stars, nunchakus/nunchucks, kubatons, bostaff, etc.
• Knuckle Dusters, brass knuckles, or any other item constructed for use as a weapon in hand-to-hand combat.
• Items containing Incapacitating Substances such as gas guns, tear gas sprays, pepper/mace cartridges, phosphorus, acid and other dangerous chemicals that could be used to maim or disable.
• Flammable Liquids and hazardous chemicals/substances including gasoline/petrol, cooking fuel, acid, spill able batteries (except those in wheelchairs), phosphorous, oil, lighter fluid (common lighters are permitted), methylated spirits, paint thinners, acid, turpentine, spray paint, chlorine, bleach, spray paint and any other dangerous chemicals that could burn, maim, incapacitate or disable.
• Compressed gas bottles/cylinders including propane tanks and aerosol cans (except for personal care or toiletries in limited quantities). Dive Tanks are not permitted, empty or full. Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to Guest Services and stored in a designated safe area. Oxygen cylinders are not x-rayed.
• Drones also referred to as Unmanned Aerial Vehicle (UAV) or Remotely Piloted Aerial Vehicle (RPA), and any other remote-controlled aerial devices/toys. (The exception is when permitted for company sponsored events when approved in advance by Fleet Security).
• Any other item made, adapted or intended for use as a weapon.
• Hookah and Water Hookah Pipes, candles and incense, strike-anywhere matches.
• Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating / hot plates, etc.
• Alcohol in violation of the company alcohol policy.
• All illegal drugs, including medications without proper prescriptions.This includes legal intoxicant synthetic or “designer” drugs also known as “Legal Highs” such as Lysergamides, Opioids, Methoxetamine, Synthetic Cannabis, Betel Nuts or Kava (Cava).
• Medical Marijuana
• Noxious Items
• Baseball bats, hockey sticks, cricket bats, lacrosse sticks, pool cues, ski poles, and skateboards.
• Emergency Position Indicating Radio Beacons (EPIRB), Ham radios, transformers, lasers, laser pointers.
• Bicycles, including electric bicycles
• Tools of trade/hobby including any type of hand or power tool. This includes hammers, drills, drill bits, crow bars, saws, power saws, chef/cooking knives/utensils, tools greater than 7 inches in length such as screwdrivers, wrenches and pliers (unless prior authorization is provided by Corporate Headquarters and strict controls are maintained on-board).
• Surfboards – (Boogie boards no longer than 42 inches in length are allowed).
• Boats/canoes/kayaks
• Coolers - only coolers approximately 12 x 12 x 12 in size (holds 6-12 cans of non-alcoholic beverages) are allowed. Guests carrying larger sizes will be directed to return them to their vehicle. If the guest is without a vehicle, the cooler will be destroyed in the same manner as other prohibited items. Exception: if the cooler is larger and contains baby food/formula, kosher food/special dietary food or medication - these must be hand-carried. Coolers cannot be accepted as checked baggage. Whenever there is doubt an embarkation supervisor or shipboard personnel can be contacted to make the decision.
• Scooters (only permitted if used for mobility), boats/canoes/kayaks, Segways (only permitted ashore if used for mobility limitations – cannot be used on board the ship), Heely Shoes, Hoverboards/self-balancing scooters.

The above list is not exhaustive. The Ship Security Officer and Staff Captain are authorized to make a professional judgment as to the legality of any item, declared, detected or discovered.

*Electrical devices such as small fans, multi plug box outlets/adaptors, power strips/extension cords without surge protectors and electric extension cords with surge protectors are allowed onboard when used with proper caution and following inspection/tests from the onboard electrical department. However, if such devices are determined to pose a hazard then they will be removed and returned the last day of the cruise prior to debark.

As our guest, please follow the above precautions while traveling on any of our ships, and please refrain from taking these devices with you on board.

Cashless Cruising

One of the best things about cruising with Princess is the convenience of being able to charge all your onboard expenses to your stateroom.

You will receive your OceanMedallion before you board. Guests will either receive it in the mail or pick it up in the terminal during the check-in process. The Medallion allows you to make TrulyTouchless™ purchases on board and is linked to your personal shipboard account where all purchases are charged.

Guests who have a credit card on file for their shipboard account, an authorization hold of $100 is placed on the credit card to ensure validity of the account. While you are on board, your daily charges will be authorized at close of business each day with your card provider. These authorizations can remain on your card for up to 30 days. Due to this, on extended voyages (in excess of 30 days) your credit card on file will need to be settled at or before the 30-day mark as a result of this authorization timing limit. Following this mid-voyage settlement, a new authorization will be placed on your credit card on file and be settled again at the end of your voyage. 3rd party credit cards will not be accepted for charges on board since the cardholder needs to sign for the charges.

Card must be valid for the length of the cruise. This information will be kept confidential. Princess Cruises use a “pre-authorization” system to charge credit and debit cards for onboard spend. This is standard hotel practice and places a “hold” on your credit or debit card, although your bank does not actually release any money to us. At the end of your cruise, your onboard spend will be charged in one transaction, and the holds will then be released by your issuing bank. Please note, some banks hold pre-authorized funds for up to 30 days limiting the funds available in your debit or credit account. We strongly recommend you check your bank’s pre-authorization process if you have any concerns about this system. To avoid your bank or credit card company blocking onboard transactions, please alert them of your travel plans ahead of time.

An itemized statement will be emailed to you post cruise. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit the Guest Services Desk to settle your account. We accept all major credit cards in most currencies. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Guest Services staff at the beginning of the cruise.

Onboard charges are in United States Dollars (USD) with the following exceptions: for guests on sailings operating roundtrip from Australia, all onboard charges are in Australian Dollars (AUD)

If you are using a credit card to pay for your onboard charges on an AUD currency sailing, a surcharge fee of 1.1% will be applied (regardless of cardholder nationality). Debit cards do not incur a surcharge.

Princess EZpay Cruise Payment Plan

The Princess EZpay Cruise Payment Plan allows you to spread out the cost of your cruise with monthly installments and budget your vacation the easy way – with no extra fees! It’s easy to enroll in and easy to use; Princess EZpay simply charges the credit card on file every month until final payment is due – you can set it and forget it.

Casino Charges

Charges for obtaining chips and tokens in the casino are limited to $3,000 USD per day, up to a total limit of $21,000 USD per person, per cruise and are only available if you have pre-registered a credit card with the Guest Service Desk for Express Check-Out.

Guests requiring extensions to daily or cruises limits should contact our Casino Department on 1-888-772-6697 prior to cruising for further details. Information and application forms for a casino credit line can be found at  Ocean Players Club website  under 'VIP Services'.

The minimum age for gambling on board is 18* years old.

*20 years old in Japan

Luggage Valet

Princess Luggage Valet delivers your bags from your home to your stateroom, and then back home again. The service is offered in partnership with Luggage Forward® in order to make your travel experience easier. No more hauling baggage through the airport, no more long check-in lines or waiting for your luggage to arrive at baggage claim, and no more risk of being held up in lengthy bag inspections at Customs. With Princess Luggage Valet you can enjoy the ultimate in ease and convenience when you travel. Make it a carefree escape with the new Princess Luggage Valet Service.

Luggage Valet includes:

• Worldwide service to and from more than 170 ports
• All-inclusive rates charged at the time of booking, no hidden fees
• On-time arrival with a full money-back plus $500 guarantee

To book,  visit the Luggage Forward web site . Inquiries can be sent via email to  [email protected]  or you can call Luggage Forward directly at: 1-860-866-4172.

Please review our Passage Contract  for full details. You’ll need to accept the terms and conditions of the Passage Contract before your cruise.

Pre-/Post-Cruise Hotel Packages

Pre- or post-cruise packages offer hotels chosen for their excellent service and prime location, close to major attractions — and near to your embarkation port so you’ll be sure to board your ship on time.

You’ll be met by a Princess® representative who ensures all transfers and baggage handling are taken care of. You can also choose to stay on after your voyage to do some sightseeing. Either way, it’s a great option for extending your vacation with the peace of mind that Princess has handled all the details.

See your Travel Advisor,  contact Princess , or  visit Cruise Personalizer  for details.

Health & Accessibility

Accessible cruising.

Spend your time onboard focused on relaxing, experiencing all the benefits of MedallionClass® cruising and creating lasting memories with your family and friends. The following information and resources are available to help you plan for your Princess vacation.

Accessible Accommodations

Our ships offer accessible staterooms designed for wheelchair maneuverability and feature wider doorways than a standard stateroom in both the stateroom and the bathroom. Bathrooms are equipped with a roll-in shower with a fold-down bench seat, a distress alarm, handheld shower head and grab bars. The stateroom also has an easy access closet and writing desk with wheelchair access. Additionally, all staterooms feature Medallion touchless entry, which unlocks the door as you approach.

We can help you with your accessible stateroom request by calling us at:

United States:  1-800-PRINCESS (1-800-774-6237) Canada : 1-800-LOVEBOAT (1-800-568-3262) United Kingdom:  0344 3388 674 Australia:  13 24 88 New Zealand:  0800 780 717

Or contact your Travel Advisor.

Tip: Additional amenities can be requested for standard non-accessible staterooms including handheld shower heads, shower stools and raised toilet seats. For your convenience, these can be requested directly in the Princess® Cruises App under Preferences.

• Onboard Experience

Access-friendly design across our fleet makes it easy to enjoy each vessel's restaurants, theaters, spas, lounges, and open deck space. Elevators have 36- to 42-inch doorways, and wheelchair seating is available in show lounges and other public spaces. Onboard, make reservations and requests using the Princess® Cruises App  on your personal electronic device or interactive in-stateroom TV.

Visual Accommodations

We have a designated computer terminal equipped with JAWS Professional software equipped with a reader program available in the Internet Café. A headset is available upon request. For assistance, contact the Internet Café team once on board.

Braille/tactile signage is available on all ships. Large print, Braille, and electronic menus are available upon request with 60 days advance notice. If you prefer to have items read to you, please do not hesitate to ask a team member on board, who will gladly assist.

The ship’s activity schedule along with the ability to find points of interests, family and friends is available on interactive Portals located around the ship. A similar experience is available in the Princess App. For guests who did not bring their own device, a limited number of tablets with screen reading capabilities are available upon request from Guest Services on a first-come-first-served basis.

A text reader feature can be enabled on stateroom TV's to read aloud text that is displayed. This text reader is available to be enabled upon request to our Guest Services team.

Tip: View our  ship overview pages  for accessibility guides and deck plans.

Hearing Accommodations

With advance request to our Access team, we provide “all-in-one kits” with TTY that can be used in guest staterooms. When requested for an Alaska Cruisetour, TTY kits will also be provided for your stay at our Alaska Wilderness Lodges.

Televisions on board have closed captioning capabilities. Onboard theaters have assistive listening devices. Requests for interpreting services should be made at the time of booking through the Access team and are subject to the availability of qualified interpreters. If there are other guests onboard who also require the assistance of interpreters, they are shared. American Sign Language interpreting services may be requested in advance for guests traveling on itineraries that visit at least one port in the USA. Australian Sign Language interpreting services may be requested in advance for guests traveling on itineraries that visit at least one port in Australia.

Mobility Equipment Guidance

Here are some important things to know about bringing a mobility device onboard.

If you will be using a mobility device or have special needs, we strongly recommend you travel with a person physically fit to assist with your needs both onboard and ashore.

Although we do not offer mobility devices onboard for personal use, you are welcome to bring your own device. Alternatively, we do partner with the following companies who provide wheelchairs and other medical equipment for rent, and they can deliver directly to the ship. If a rental is a better solution for you, please do contact them directly.

• Special Needs at Sea: 800-513-4515 or 954-585-0575, or visit the  Special Needs at Sea website
• Scootaround: 888-441-7575 or 204-982-0657, or visit the  Scootaround website

Please ensure that your mobility device meets the following specifications:

• Maximum device width: 22” for standard staterooms, 31” for wheelchair-accessible staterooms
• Maximum combined weight of the wheelchair, including guest: 600 pounds (weight may vary outside the United States)

Your mobility device must be securely stored in your stateroom when not in use. This will ensure that hallways and other public areas are clear for other guests and crew to safely move throughout the ship. We do not offer alternate locations for mobility device storage onboard. For assistance onboard with charging your equipment in your stateroom, please contact your stateroom attendant.

If you are bringing other mobility equipment onboard or if you have booked Princess transfers, pre or post hotel stays, Cruisetours or shore excursions you must complete our  Mobility Questionnaire (PDF)  and return it to us at least 60 days prior to sailing.

Please be advised that filing out the Mobility Questionnaire is to ensure that our Access team can properly assist you with your accessibility and mobility needs. It is not an approval or confirmation of any request, nor does it guarantee being booked into or moved to an accessible cabin. Please ensure that you discuss your cabin needs with your Travel Advisor or our Reservations department.

Service Animals

Princess welcomes service animals that are trained to perform tasks including the support of vision, hearing or other specific needs as defined by the Americans with Disabilities Act. Note that emotional support animals are not permitted on Princess ships.

Here are some important things to know about travelling with your service animal.

• Travel Documents. Entry regulations for service animals vary by port. The regulations concerning the entry of service animals to the ports you visit vary and there are some ports where animals may not be allowed ashore. You will need to check with each country visited and obtain the necessary documents to travel. These may include vaccination records, medical certificates and other travel documents.
• You will need to bring food, equipment and supplies.
• We will provide a relief area with material onboard. The types of litter material are limited and may vary by ship.

To begin your request, write to us at  [email protected] . Include your booking number, ship, sailing date with a brief description of the service animal, including the specific work or task the animal has been trained to provide.

Accessibility Ashore

Let’s chat about what you can expect as your plan your experiences ashore. There are varying levels of accessibility around the world. Some ports are more accessible than others, and accessible vehicles may be limited. We are here to help you navigate and deliver the best possible adventure ashore.

Getting to the ship: If you have purchased a Princess pre- or post-cruise hotel package or transfers, we will assist with arranging accessible transportation. Accessible transportation may be limited or not available in some foreign ports of call. Please be sure to submit a  Mobility Questionnaire (PDF)  so that we can make the appropriate arrangements for you.

Going ashore: Most ports provide easy access ashore via gangways. Due to various conditions including the steepness of the gangway, weather, shore-side facilities, tidal and sea conditions, guests using mobility devices may be required to transfer to a stair climber. Our team will guide you based on local conditions to assure your safety. For the safety of our team, crew members are only able to physically lift up to 50 pounds (22 kg).

In some ports, the ship anchors offshore and guests transfer to shore by water shuttles. When a water shuttle is required, guests using mobility devices will not be transferred into or out of the water shuttle, if lifting in excess of the above limitation is required. Many water shuttle ports do not provide wheelchair access so even if the guest can board the water shuttle, they may not be able to disembark ashore. Again, the shore-side facilities, movement of the water shuttle, weather and tidal conditions can also preclude the use of the water shuttle.

The final decision to allow any guest to board a water shuttle or disembark the ship will be made by the Captain on the basis of the safety and welfare of all involved.

Water Shuttle Ports:

• Airlie Beach, Australia
• Akaroa, New Zealand
• Alta, Norway
• Armacao dos Buzios, Brazil
• Bali (Benoa), Indonesia
• Bar Harbor, United States
• Bay of Islands, New Zealand
• Belize City, Belize
• Bora Bora, French Polynesia
• Boracay, Philippines
• Cabo San Lucas, Mexico
• Cannes, France
• Catalina Island, United States
• Champagne Bay, Vanuatu
• Conflict Islands, Papua New Guinea
• Cornwall (Falmouth), United Kingdom
• Crete (Aghios Nikolaos), Greece
• Dravuni Island, Fiji
• Dublin (Dun Laoghaire), Ireland
• Easter Island, Chile
• Edinburgh (South Queensferry), United Kingdom
• Elba (Portoferraio), Italy
• Exmouth, Australia
• Falkland Islands (Stanley), Falkland Islands
• Fuerte Amador, Panama
• Geiranger, Norway
• Geraldton, Australia
• Giardini Naxos, Italy
• Gizo Island, Solomon Islands
• Grand Cayman, Cayman Islands
• Grundarfjordur, Iceland
• Guernsey (St. Peter Port), United Kingdom
• Gythion (for Sparta), Greece
• Hellesylt, Norway
• Helsingborg, Sweden
• Huahine, French Polynesia
• Ilhabela, Brazil
• Isafjordur, Iceland
• Ishigaki, Japan
• Isle of Pines, New Caledonia
• Juneau, United States
• Kaikoura, New Zealand
• Kangaroo Island, Australia
• Ketchikan, United States
• Kiriwina Island, Papua New Guinea
• Kitava, Papua New Guinea
• Ko Samui, Thailand
• Komodo Island, Indonesia
• Kona, United States
• Korsakov, Russian Federation
• Kotor, Montenegro
• Kumano, Japan
• Lifou, New Caledonia
• Lofoten Islands (Gravdal), Norway
• Lombok, Indonesia
• Loreto, Mexico
• Maldives (Male), Maldives
• Mare, New Caledonia
• Margaret River (Busselton), Australia
• Maui (Lahaina), United States
• Mayotte, France
• Mayreau (Saline Bay), St. Vincent / Grenadines
• Miyakojima, Japan
• Monte Carlo, Monaco
• Monterey, United States
• Moorea, French Polynesia
• Mystery Island, Vanuatu
• Nanortalik, Greenland
• Newport, United States
• Nha Trang, Vietnam
• Nosy Be, Madagascar
• Olden, Norway
• Phillip Island, Australia
• Phuket, Thailand
• Port Arthur, Australia
• Port Douglas, Australia
• Portofino, Italy
• Princess Cays, Bahamas
• Puerto Chacabuco, Chile
• Puerto Montt, Chile
• Puerto Quepos, Costa Rica
• Punta Arenas, Chile
• Qaqortoq, Greenland
• Rangiroa, French Polynesia
• Red Bay, Canada
• Saint Helena, United Kingdom
• San Juan del Sur, Nicaragua
• Santa Barbara, United States
• Santorini, Greece
• Sardinia (Alghero), Italy
• Savusavu, Fiji
• Seychelles Islands (Praslin), Seychelles
• Seydisfjordur, Iceland
• Shetland Islands (Lerwick), United Kingdom
• Sibenik, Croatia
• Sihanoukville, Cambodia
• Sitka, United States
• Sorrento, Italy
• St. Barthelemy, French Overseas Territories
• St. Johns, U.S. Virgin Islands
• Stewart Island, New Zealand
• Toba, Japan
• Virgin Gorda, British Virgin Islands
• Wewak, Papua New Guinea
• Willis Island, Australia
• Yorkeys Knob (Cairns), Australia
• Zanzibar, Tanzania

Shore Excursions: As your destination experts, we offer a variety of experiences ashore. We recommend you review our shore excursion offerings and make your selections. Each excursion is noted with the level of mobility. Accessible shore excursions may not be available in some international ports, and not all port facilities are designed with accessible features. Do contact us in advance with any questions or for assistance with your accessible shore excursions. A completed Mobility Questionnaire will help guide us with these arrangements. Once onboard, our shore excursion team is available to assist with your adventures ashore.

For general questions about your cruise vacation, visit our  Contact Us page .

Send  Mobility Questionnaire (PDF) , requests for Sign Language Interpreters, Accessible Transfers and Shore Excursions to our Access Office. Email:  [email protected]

Prescription Medication

In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.

Norovirus is a very contagious virus that causes vomiting diarrhea. You can get norovirus from having direct contact with an infected person, consuming contaminated food or water, or touching contaminated surfaces and then putting your unwashed hands in your mouth. There are several measures which have been placed to prevent and contain illnesses on our ships that meet or exceed standards set by the U.S. Centers for Disease Control and Prevention. 

The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet. You’ll also find hand sanitizers located throughout the ship for your use after washing your hands. If you feel ill during your voyage, please immediately the ship’s medical team.  For more information on Norovirus,  visit the CDC’s website .

Vaccinations

Vaccinations*

Information regarding required vaccinations for your cruise or cruisetour is listed on your Travel Summary (if applicable).

We recommend seasonal influenza vaccinations for all guests. Furthermore, you are strongly urged to seek advice from your healthcare provider or an approved public health advisory service to identify any specific vaccination or health precautions required for each port of call. For example, you may wish to reference the  World Health Organization (WHO)  or the  United States Centers for Disease Control and Prevention (CDC) . Some countries strictly enforce certain health requirements, in which case you may be required to present a completed and original vaccination certificate. Failure to present appropriate vaccination documentation at embarkation will result in guests being denied boarding.

IMPORTANT: Vaccination requirements vary by destination and do change from time to time. Guests should check with their Travel Advisor or contact the United States Centers for Disease Control and Prevention (CDC) to verify current regulations. 

COVID-19 vaccination may be required for your cruise during, and after the COVID-19 Pandemic. Please refer to the latest local public health authority guidelines.

*This information is provided as general guidance. Because governmental and medical vaccination requirements and recommendations change periodically you must check with your Travel Advisor, government authorities for the countries you will visit and/or medical professionals to determine or verify the actual requirements and recommendations at the time of sailing. Princess assumes no liability for the guest's failure to do so.

Guests undergoing dialysis should be aware that our ships’ medical facilities are similar to those of an urgent care center. While we do have trained medical professionals on board, they are not equipped to provide specialized care for dialysis patients. Should an emergency situation arise during your cruise, it is recommended that you be prepared to provide a complete list of medical conditions, medications, and allergies to the medical center.

Although we strongly recommend against undertaking the risks involved, Princess Cruises will allow a guest requiring peritoneal or hemodialysis to travel on our ships  at the guest’s own risk . It is recommended that a guest requiring dialysis consults with his or her nephrologist prior to making travel arrangements.  You should be stable on your dialysis treatments for a period of at least 12 months prior to sailing.

• Among the many recognized risks to dialysis patients are:
• Pericarditis
• Cardiac tamponade
• Congestive heart failure

Recognized risks associated with hemodialysis used in the treatment of kidney failure include but are not limited to:

• Low Blood Pressure
• Clotting of the vascular access
• Muscle cramps

Before booking a cruise, the treating nephrologist should consider carefully the following:

• There is no nephrologist available on any of the Princess cruise ships for dialysis patients.
• Ships are not equipped with back-up battery support for dialysis related equipment.
• A guest may be at sea for several days without any immediate hospital and/or specialist back up, and if the itinerary is not within the U.S., the availability of specialized shore side facilities can be extremely limited.

The risks to the guest who misses an appointed treatment are very serious, with little recourse available while at sea. The guest assumes these risks when a ship is prevented from entering a planned port of call for any reason.

Guests are expected to make all arrangements regarding dialysis, whether self-administered on board or at a shoreside facility. Environmental Officers can assure that dialysis waste disposal policies are followed, including providing the stateroom with a closed lid waste receptacle lined with a bio-hazardous bag for care of bags or pouches of bio-hazardous waste.

Finally, you should be aware that there are charges associated with being treated in the medical facility during your cruise, and that ordinary trip travel interruption insurance does not generally cover such treatment costs if you require medical consultation or treatment. An itemized bill will be provided which can be submitted to the guest’s health insurance company after the required treatment is charged to the onboard account.

If you will require oxygen supplementation during your sailing, please contact our Health Services Team by emailing  [email protected] . You will be asked to send a letter or prescription from your doctor. You will also be required to let us know the type of equipment you will be using and whether you will be bringing your own supplies or if you will be having the equipment delivered to the ship. 

Pregnant women are not allowed to sail if they are entering the 24th week of their pregnancy by the last day of the cruise. 

All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed). 

Please ensure you have your doctor’s letter with you when you embark.

Restrictions or precautions may apply to pregnant guests, during the COVID-19 Pandemic – please review the COVID-19 section.

Sharps Disposal

If you will be using sharps of any kind, including needles, lancets, or blades, for your safety and the safety of others  you must utilize a sharps container . To dispose of sharps while on board, request a sharps container from your stateroom steward.

Before You Leave for Your Cruise

Complete the pre-boarding OceanReady® steps and access Cruise Personalizer to book shore excursions, onboard reservations such as Lotus Spa and much more!

OceanReady® QR code and Luggage Tags

If you’ve completed the required  OceanReady® steps  and have your Medallion® device, you can expect a streamlined embarkation.

If you have not received your Medallion wearable ahead of time, you will be asked to show your OceanReady QR code to terminal personnel during the health screening process and once again at check-in. This code can be accessed through the Princess® Cruises App on your smart device. To streamline the check-in process, we ask that you print your OceanReady QR code. Your OceanReady QR code only becomes available once you complete your health questionnaire and accept passage contract and acceptances.

Please remember to have your Medallion device, mobile device with the Princess® Cruises App downloaded, and your luggage tags when you get to the terminal.

Printing your luggage tags is fast and easy! Beginning 75 days prior to sailing, you can print your luggage tags once the booking is paid in full and we’ve been provided with all your guest immigration information and credit card registration.

Simply log-in to Cruise Personalizer®  to access and print this information!

Age Requirements/Traveling with Children

Age requirements Guests under the age of 21 years must travel in a stateroom with a guest 21 years or older who shall assume responsibility for their care during the cruise. For family groups booking multiple staterooms, the minimum age for each stateroom is 16 years of age, provided they are traveling with a parent or legal guardian. We are unable to accept group reservations for student or youth groups that do not conform to our minimum age requirements. Each guest agrees and warrants that he/she will supervise any guest in his/her care at all times to ensure all policies, along with all other rules of the Carrier and ship, are strictly adhered to by all guests under their supervision.

Passport requirement when minors travel with one adult on voyages governed by the U.S. Western Hemisphere Travel Initiative (includes travel within Bermuda, Canada, Caribbean, Mexico & United States)

When minors (any guest under the age of 18) are traveling with only one adult 21 years of age or older, Princess requires that all guests possess a valid passport. Carrier has implemented this requirement so that your party remains together should an emergency arise that requires one or more in your party to disembark in a non-U.S. port. Carrier cannot guarantee that all members of your party are allowed to disembark with just a WHTI-compliant document or birth certificate. Failure to present a valid passport for all guests traveling together results in denial of boarding without refund of the of the cruise or cruisetour fare.

Minimum Age Requirements: Infants must be at least 6 months of age at the time of embarkation in order to sail. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.

Cruisetours:  The minimum age for escorted cruisetours is 5 years.

Car seats US and Canadian regulations require that children up to the age of 8 years old may be required to travel in a car seat, booster seat or other child restraint system. When being transported by car, taxi, limo, van or shuttle, it is your responsibility to know the regulations and provide the applicable child restraint system.

Infants/Young Children and Swimming Pools Parents/guardians are reminded to bring their children dressed in appropriate attire with towel and sunscreen. Youth staff will not conduct children's activities in the adult or splash pools. Parents must supervise their children at all times when using the pools. Infants and young children in diapers and/or swim diapers, and children who are not toilet trained are NOT permitted in any of the pools or spas due to public health concerns.

Our policy is strictly observed on board and is intended for the public health safety of all guests.

Documents for guests under the age of 18 Several countries require special documentation for children traveling with only one parent or with neither parent; these requirements are subject to change without notice. Many foreign countries require any single parent or guardian to bring a permission slip for the minor to travel abroad. It is your responsibility to ensure that you possess the proper documents for all of the countries that you will visit. Please verify requirements with the consulates of the countries visited prior to your cruise.

For guests under 21 years of age or those who are traveling with children, please note:

• Entry into the disco after 10 p.m. is limited to guests 18 years and over. Be sure to check with the Youth and Teen Centers for special dance parties designed for kids and teens.
• Children who are toilet-trained and accompanied by a parent or guardian are permitted in the sauna and hot tub(s) unless otherwise specified.
• Guests under the age of 13 are allowed in the evening entertainment show lounges if they are with their parent or guardian.
• In line with domestic U.S. age limits, as well as our company policy, the casino, cash prize bingo and horse racing are reserved for guests 18 years and older. Picture identification may be requested.
• Guests under the age of 18 are prohibited from purchasing cigarettes or tobacco products while on board.

Youth programs Princess offers our Camp Discovery Youth Program, where your little ones will have engaging, supervised activities designed specifically for them. The Treehouse (for ages 3-7) and The Lodge (for ages 8-12) give kids the chance to enjoy everything from arts and crafts, game tables, movies, and more.

Children are welcome on all Princess ships, facilities vary.

Don’t miss the orientation and registration meeting on the first night of your cruise. You and your children can meet the Youth and Teen staff and learn more about our exciting shipboard programs. Parents are always welcome to join their children in the Youth and Teen Centers.

ADDITIONAL REMINDERS Children under 3 are not permitted in the Youth Center unless accompanied by a parent at all times. Youth counselors cannot administer medication, bottle-feed, change diapers, or provide meal service. Private in-cabin babysitting is not available on any Princess ship. All children participating in the Youth Program must be potty-trained. Children who are not potty-trained are not permitted in hot tub or pool facilities.

CHILDREN WITH SPECIAL NEEDS Princess welcomes all children and teens ages 3-17 to participate in our programs. Let our counselors know of all medical and/or special needs for your children. We will make every effort to accommodate them. Please be advised that Princess Youth counselors do not offer individual one-on-one supervision.

JUST FOR TEENS And for cruisers age 13-17, we have The Beach House, a contemporary surf-themed lounge just for teens. The Beach House offers teens a range of activities including teen only dance parties, sports tournaments and talent shows. Or, have fun meeting other teens with the Dating Game. Those seeking a creative retreat will enjoy hip-hop dance classes, T-shirt painting, casino nights, mocktails, pizza parties or special teen-only dinners.

During voyages with a high number of families on board, we will make all efforts to accommodate interested parties. However, participation in our program cannot be guaranteed. Hours of operation may change to better serve our guests.

Pre-pay your Crew Appreciation

For your convenience, if your fare did not include pre-paid crew appreciation, we're pleased to offer you the ability to pre-pay the crew appreciation that is included in your folio on board at the end of your cruise. You can also utilize this service as a gift for someone else who may be cruising.

To simplify the tipping process for our guests, a discretionary crew appreciation of $16.50 per guest for suites, $15.50 per guest for mini-suites and $14.50 per guest (including children) in all other staterooms, per day, is automatically added to your shipboard account on a daily basis. The crew appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many crew members in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas and entertainment areas throughout our fleet who contribute to the guest experience. 

To take advantage of this service,  login to Cruise Personalizer to pre-pay online , or simply call 0344 338 8663 and reference Special Service Item #0591. Pre-payment is available up to 2 days prior to departure.

Pre-pay Beverage Packages

Pre-paying beverage packages offer a great way to save time at embarkation, if one was not included in your fare. From a bottle of wine to beer specials to our Plus Beverage Package* option that features cocktails, fountain sodas and bottled water, there's a beverage package to quench every thirst.

To take advantage of pre-payment,  login to Cruise Personalizer to pre-pay online , or simply call 1-855-500-7690. Pre-payment is available up to 3 days prior to departure.

*Please note:  Beverage Packages  are calculated based on the total number of days of your cruise. Plus Beverage Package does not include bottles of wine; however, wine is available at a 25% discount from the menu price when purchased from bar or dining room locations by guests with a Plus Beverage Package.

Package is NOT available for purchase within 3 days of sailing and is NOT available for voyages 2 nights or fewer. Package must be purchased for full length of voyage, cannot be shared, is non-transferable, and is non-refundable within 3 days of sailing. Alcoholic drinks are limited to 15 beverages per 24 hour period (non-alcoholic beverages do not have this limitation).

Pre-reserving Lotus Spa Appointments

The Lotus Spa offers a tranquil environment where you can renew your mind and body with restorative spa therapies from around the world.

To help you unwind, the Lotus Spa offers a full range of personalized spa treatments, including hair and beauty services, massage, sensuous wraps, aroma therapies and even teeth whitening.

Spa advance reservations are accepted between 120 to 7 days prior to departure. Guests must be 18 years or older to indulge in any body treatments and at least 16 years of age to utilize the fitness facilities. Other Spa services are available  to guests 13 years and older when accompanied by an adult.

Booking Shore Excursions

Book a shore excursion with Princess® to make the most of your time ashore in your destination. Princess offers a variety of experiences perfect for those visiting a port for the first time, experienced cruisers, families, and more. We offer excursions focused on sightseeing, culture & history activities & adventure, and nature & wildlife – many endorsed by our partners, Discovery and Animal Planet. You can book your shore excursion online with Cruise Personalizer® when you book your cruise and up to 5 days before you depart. Please note, unless otherwise specified, shore excursions are advertised and booked in US Dollars.  Learn more about our ports and excursions .

Guests with disabilities should  email the Access Office  for assistance with accessible shore excursions. The Access Office works in partnership with our Shore Excursion department who will assist and advise you directly of your options. Please be advised that accessible shore excursions may not be available in some international ports.

Ship Deck Plans

We make it easy for you to get to know your ship, so that you can start your vacation on the right foot. With interactive deck plans and virtual tours, you’ll be able to see your ship before you board.

Port Driving Directions

Visit our  Cruise Ports & Hotels page  for general port information (including driving directions to the port) and hotel packages.

• Travel & Transportation

Before you board, make your vacation as seamless as possible with some helpful details on booking flights, transfers and port driving directions.

If you purchase a Princess airport-to-ship transfer, you’ll be met by a uniformed Princess representative at the embarkation port airport.

For domestic U.S. flights, you’ll be met near the luggage claim area. For international flights, you’ll be met as you exit the secure customs area. Make sure you claim all your luggage prior to exiting the luggage claim area.

From the airport, you’ll be transferred to your ship or hotel. But if you haven’t purchased your air travel arrangements from Princess, you must provide us with flight details prior to purchasing your transfer.

And if you require special assistance, be aware that lift-equipped transportation may not be available in your port of embarkation or disembarkation. Arrangements must be secured in advance to accommodate your needs.

For transfer arrangement details, please contact your travel agent, call 1-800-PRINCESS or  visit Cruise Personalizer® .

Travel Tips

For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please  visit the Transportation Security Administration website .

For current travel warnings issued by the State Department for countries Americans should avoid, please  visit the U.S. Department of State website .

For general travel information issued by the State Department, please  visit the U.S. Department of State website .

Book Air Travel

We are pleased to offer Princess EZair℠ program, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. † Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. It also offers Late Arrival Protection – something not offered by other major air booking websites.

Benefits include:

• Flights That Fit Your Cruise – Get personalized suggestions based on when and where you sail.
• Low Fares on Flights – Access fares lower than most public prices. We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. See for yourself!
• Flexibility to Change Flights – Cancel flexible airfare up to 45 days prior to departure with no fees. Plus, book flights now with no amount due until cruise final payment.
• Same Day Late Arrival Protection – Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer.
• Getting flight quotes is simple – Visit princess.com (1. Find a Cruise 2. Select "View Details" 3. Select "Flight Quotes"), contact us or ask your Travel Advisor about Princess EZair.

If you have not booked a cruise yet,  search for cruises and airfare.

†No charge penalty until 45 days prior to departure for Flexible fares only. Restricted fares are non-refundable and must be paid in full at the time of booking.

Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Princess has no control over seat assignments, and any changes are at the discretion of the airline. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats.

Flight Guidelines for Non Princess Flight Guests

Princess Cruises has established the following air flight guidelines for guests who choose to purchase air from a source other than Princess. Please select the port(s) of embarkation and/or disembarkation from the list below to view the air flight guidelines.

The times listed below are subject to change. 

• Beijing (for Tianjin)
• Buenos Aires
• Ft. Lauderdale
• Keelung (Taipei)
• Kobe, Japan
• Le Havre (CDG Airport)
• London (Dover)
• London (Southampton)
• Los Angeles
• Nagoya, Japan
• New York City
• Osaka, Japan
• Perth (Fremantle)
• Quebec City
• Rio de Janeiro
• Rome (Civitavecchia)
• San Francisco
• Santiago (Valparaiso/San Antonio)
• St. Petersburg, Russia
• Warnemunde, Germany
• Yokohama, Japan

Flight or Weather Delays Contact Numbers

If you encounter unforeseen flight or weather-related delays, you’ll need to advise accordingly:

• If you have booked EZair, please contact the Princess En Route Desk for assistance with rebooking options.
• If you have made independent flight arrangements and have not booked Princess Vacation Protection, please contact the Princess En Route Desk so they can inform the ship of your delays.

Princess En Route Desk Contact Info:

• Within the U.S. or Canada, please call 1-800-545-0008.
• Outside of the U.S. or Canada, please call 1-661-284-4410.
• Within Australia, please call 13 24 88.

If you have booked Princess Vacation Protection and have made independent flight arrangements (have not booked EZair) call the travel assistance provider under the plan:

• Within the U.S. or Canada: 1-877-303-5909.
• Outside of the U.S. or Canada, call collect: 1-516-342-4594.
• What To Pack for a Cruise

Items you may need to pack to make your time with Princess the best vacation ever!

Clothing Recommendations

You should dress for a cruise with Princess the same way you would for any stylish land-based resort.

Casual sportswear, including shorts, lightweight pants, sundresses, will keep you feeling fresh and looking your best while at sea and ashore in hotter climates.

We recommend you bring a sweater, a jacket or an all-weather coat for cool evenings, and for shore excursions, depending on your destination. Due to unpredictable weather, don't forget a hat or visor and a collapsible umbrella. Please be sure to bring proper clothing for visits to religious sites. You'll also want low-heeled, rubbersoled shoes for strolling on deck, as well as comfortable walking shoes or sandals to wear.

Princess makes it easy to know what to pack and what to wear when you’re dining on board our spectacular ships. There are two designations for dress codes: Smart Casual and Formal.

Smart Casual Guest attire should be in keeping with what they would wear to a nice restaurant at home.

• Skirts/dresses, slacks, blouses, and sweaters for women
• Pants and collared or dress shirts for men

Pool or beach attire, shorts, ball caps or jeans with fraying and/or holes are not welcomed in the dining room. Shoes must be worn.

Formal When formal nights are held, please observe the dress code in the dining venues for the enjoyment of all our guests.

• Evening gown, cocktail dress or elegant pant suit for women
• Tuxedo, dark suit or dinner jacket and slacks for men

Packing for Your Cruise

Follow these important luggage reminders:

• Essential medicines, travel documents, valuables and breakables should be hand carried in your possession at all times.
• Many domestic airline carriers now impose excess baggage fees for one or more bags and bags weighing over 50 lbs., so check with your carrier regarding weight restrictions.
• Princess will make every effort to assist you in safeguarding your belongings. But remember, you are responsible for your things at all times. Princess is not responsible for money, jewelry, cameras, binoculars, documents or any other articles you retain in your personal control.
• All luggage should have a sturdy personal identification tag that will not be lost or damaged in the course of typical airport and trucked luggage handling.
• On journeys including air travel, luggage will be subject to a considerable amount of handling and we would recommend that your luggage be of sturdy construction.
• Princess recommends that your travel protection is adequate enough to cover any possible loss or damage which may occur. Any loss or damage caused by Princess or an airline must be reported immediately to the responsible party.

Alcohol Policy

As provided in the Passage Contract, on the day of embarkation, guests are permitted to bring one 750ml bottle of wine or champagne on board per voyage, which will not be subject to a corkage fee if consumed in your stateroom. Additional wine or champagne bottles are welcome, but will incur a US$20/AU$30 (depending on shipboard currency) corkage fee each, irrespective of where they are intended to be consumed. Liquor, spirits, or beers are not permitted. Please remember that luggage will be scanned and alcohol outside of our policy will be removed and discarded.*

Alcoholic beverages that are purchased duty free from The Shops of Princess, or at ports of call, will be collected for safekeeping and delivered to the guest's stateroom on the last day of the cruise. A member of the ship's staff will be at the gangway to assist guests with the storage of their shoreside alcoholic purchases while The Shops of Princess staff will assist guests with shipboard alcoholic purchases.

*Princess is not responsible for any alcoholic beverages removed and discarded by shoreside security staff. Such items are not eligible for monetary refund or replacement. Guests found with prohibited items, including alcohol outside of the policy, may need to collect their luggage at a security checkpoint on board.

We strongly recommend you hand-carry all valuables and breakables, including jewelry, electronics and cameras as well as any medications.  Please read the Passage Contract  for limitations and responsibilities for lost items and baggage.

• Shore Excursions

Exploring destinations around the world is one of the highlights of your vacation, and the best way to do this is on a Princess Cruises Shore Excursion.

Safety Ashore

Our primary concern at Princess is your health, safety and security. We are in continuous contact with authorities concerning any travel advisories that might impact our cruises.

If the U.S. State Department advises against travel to specific locations we visit, we would make the necessary changes to the published itinerary. Although such itinerary changes occur infrequently, please understand that these changes are for your own safety and security and are beyond our control.

We remind all of our guests that they must ultimately assume responsibility for their actions while ashore. In this regard, we would like to remind you of some common sense precautions when visiting ports-of-call:

• Stay in the normal tourist areas and don’t travel to out-of-the-way places without the benefit of a guided tour.
• Do not leave any of your belongings unattended in public areas.
• Be generally aware of people and activities around you.
• Do not accept packages from anyone you don’t know personally.
• Keep a low profile–dress and behave conservatively.
• Be careful when eating and drinking ashore.

We will always adhere to local guidelines and protocols regarding the health and safety of our guests and crew.

We thank you in advance for following these recommendations, which we believe will enhance the enjoyment of your cruise.

Excursion Cancellation

Cancellation of Pre-Paid Shore Excursions:

If you have pre-paid a shore excursion and wish to cancel, the following shall also apply:

If a pre-paid shore excursion is cancelled five  (5) days or more  prior to sailing a refund of the pre-paid amount will be made in one of the following ways:

If there is a shore excursion balance for the guest named on the reservation being cancelled then the pre-paid amount shall be applied to this balance.

• If there is no shore excursion balance for the guest named on the reservation being cancelled then the pre-paid amount will be refunded to the credit card used to pre-pay the shore excursion. All refunds will be processed in due course, but delays should be anticipated. Please allow sufficient time for us to manage this process and know we are doing everything in our power to expedite where possible. We appreciate your patience and understanding.

If a pre-paid shore excursion is not cancelled within the above time frame or is cancelled during the voyage prior to the "Closing Time for Cancellation" listed for the particular excursion you wish to cancel, then the pre-paid amount will be refunded to the guest named on the pre-paid reservation as a shipboard credit on this guest's shipboard folio. Please note this is done regardless of which guest pre-paid for the shore excursion.

Cancellation of Pre-Reserved Shore Excursions

Due to the nature of excursions involving hotel accommodations, flights and private vehicles, these excursions are not refundable after the closing date, which is 30 days prior to sailing.

Due to the limited capacity and high demand for helicopter flights, any excursion involving a helicopter flight is not refundable unless cancelled no later than 12:00pm on the day after embarkation.

For other excursions in each port of call, a "Closing Time for Cancellations" is listed on the Shore Excursion Order Form found in your stateroom. This is the time when the bookings for the excursions in that port close and we notify the local operators of the final excursion requirements. You may cancel an excursion if it is prior to the closing time whether you reserve an excursion in advance of the cruise or book on board. However, we cannot cancel an excursion if it is past this closing time, nor will we refund an excursion on which you have reserved but do not to attend.

Cancellation of Alaska Land Excursions

Alaska Land Excursions, purchased through the Cruise Personalizer, may be cancelled up to three days prior to travel without any cancellation fees.  Land Excursions cancelled prior to the cancellation deadline will be refunded to the credit card that you provided in the Cruise Personalizer to purchase your tours.  Excursions cancelled within three (3) days prior travel are subject to a 100% cancellation fee, unless the operator, at their sole discretion, is unable to operate the program due to unforeseen circumstances.  All sales of tours booked while on your land tour are considered final at the time of purchase and are 100% non-refundable except in the case of an operator approved cancellation.

Multiple Excursions in One Port

If you choose to book more than one excursion in a single day, please allow at least 60 minutes between each excursion. All excursions depart from, and return to, the cruise ship pier. By scheduling in this manner, you will have sufficient time to take multiple excursions.

Tipping on Excursions

Tipping is a discretionary matter. It is, however, customary around the world, if one is pleased with their excursion, to tip the guide.

Here are suggested ranges (in U.S. dollars) to assist you in determining what amount is appropriate:

Please extend any tips on an individual basis, not as a group.

Excursion Timing

One very important feature of taking an excursion organized by Princess is that we closely monitor the departures and returns of all excursions. Therefore, our ships do not sail until all of our organized excursion transportation has returned, so you can be assured that you won't miss the ship. Please keep in mind that when you make your own arrangements in port, or if you leave an organized excursion, we will no longer be aware of your whereabouts; so be sure to schedule yourself with ample time to return to the ship before it sails.

Excursion Companies

All excursions are operated by local, independent companies and not by Princess. We selected only the most reputable companies available to provide your excursions. The companies providing your excursions are selected by Princess based on their excellent reputation for service and safety.

Children’s Excursion Pricing

Select excursions offer child pricing. Our reservation system will automatically apply a child rate if one is available on eligible tours when you make your reservation. Once on board, check your excursion tickets to ensure you have received the correct number of child tickets. If you have received the incorrect number of child tickets, visit the Shore Excursion Desk as soon as possible to make any necessary adjustments. Child prices are not available for excursions involving flights or hotel stays. Toddlers aged 2 and younger sitting on a parent's lap (not occupying a seat), are not charged for most excursions. If a parent would like their infant to occupy a seat or would like to utilize a safety seat, the parent must purchase an excursion ticket for the infant at the published excursion price. Parents are also responsible for bringing a safety seat for their child.

Excursion Age Restrictions

For most excursions, there is no minimum age for children as long as they are accompanied by a parent or guardian. Guests under the age of 18 years cannot participate without a parent or guardian. A few operators may allow an unaccompanied minor on an excursion if a waiver is signed by the parent or guardian in the operator’s presence.

Guided Excursions

All excursions include local English-speaking guides except for "On Your Own" excursions and where otherwise noted.

Where possible, time for shopping has been allowed within the framework of some excursions. However, excursions are not primarily designed for shopping, and time allowed for this purpose may be limited.

You May Also Like

• Before You Leave for Your Cruise
• Cruising with Family & Kids
• Dining & Nightlife
• Keeping in Touch
• Disembarkation
• Report a Lost Item or Luggage
• Onboard Stateroom Account
• Alaska Cruisetours
• Asia Cruisetours
• Australia Cruisetours
• Canada & New England Cruisetours
• Europe Cruisetours
• South America Cruisetours

Common questions and topics

Princess MedallionClass® FAQ

Crew Appreciation

Dress Code and What to Pack for a Cruise

Future Cruise Credits (FCC)

Travel Documents

You may also like

• Princess EZair®
• Cruise Tips, Advice and Information
• Military Cruise Benefit Program
• Princess® Rewards Visa® Card
• Onboard Gifts & Services

• Princess Cruises

Tips for using "Live Chat" on Princess website

By We_like_to_cruise , January 5, 2022 in Princess Cruises

Recommended Posts

We_like_to_cruise

I have been very successful with contacting Princess via Live Chat - after figuring out how to use it correctly.

Live Chat is available 6am to 9pm PST Monday through Friday and 6am to 6 pm PST Saturday and Sunday. 

Unlike the hours I spent on hold calling directly, the Live Chat feature allowed me to communicate much more quickly (often within a few minutes) with a customer service representative.  (YMMV !)

Here are some things I learned, mostly via trial and error. 

First - how to access the chat feature?

It is located at the very bottom of the Princess.com web page and it looks like this (highlighted):

The first few times I attempted to access it, that "Live Chat" button was not visible.  Then, I turned off my AdBlocker for princess.com and it suddenly appeared.  (I use the Firefox browser).  As an experiment, I also tried loading the princess.com site with Microsoft Edge browser and the "Live Chat" button was visible.  So I guess my security settings were somehow blocking it.  The point is, if you do not see "Live Chat" when it should be available during business hours, try another browser or computing device.

Once you click on that "Live Chat" button, you may get the following screen:

The most important part of this message is "...our chat agents are currently busy assisting other users".  Just simply keep clicking (refreshing) that "Live Chat" button.  You may see the above message a number of times.

However, finally you will be rewarded with this message:

I found that you should act promptly at this point. 

As directed, type in your name and email address.  However - I would recommend only typing a very short message

under "Your Question".  My first few attempts when I typed out my entire reason for chatting found me back at the

"Live Chat is currently offline" screen when I hit Enter, and presumably, back in the queue.  So, I then simply typed "Please help" or something similar, hit Enter and was pretty quickly connected with a representative.

And, I never felt rushed when I interacted with a representative and all of my issues were resolved and questions were answered.  Although, I am not sure exactly what they can and cannot do. 

Although my sample size is small, the last few times I tried the Chat function, I was pleased with how quickly it worked compared to directly calling Princess.

Good luck !

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CineGraphic

Thank you for taking the time to spell this all out for those who've had problems.

This should be pinned. @Host CJSKIDS

19 minutes ago, CineGraphic said: Thank you for taking the time to spell this all out for those who've had problems. This should be pinned. @Host CJSKIDS

But it doesn't address the people for whom the 'Live Chat' button is never displayed.

There was one poster who went through a half-dozen combinations of PCs, phones, tablets and different

browsers before he could see a 'Live Chat' button.

There was another poster who discovered that if she clicked a tiny nearly transparent icon outline,

it opened 'Live Chat'.  She even posted a screen shot.

I think the primary problem people have is finding / getting the 'Live Chat' button to display.

Clicking it?  Not so much.

5 minutes ago, Roberto256 said: But it doesn't address the people for whom the 'Live Chat' button is never displayed.

It does address it right here:

14 hours ago, CineGraphic said:   It does address it right here:

Personally, I don't think that an ad-blocker is the total cause of all problems people are having.

Life is not that simplistic.

For instance, this post:

Or, this thread:

foodcruiser

It is very easy to miss. I just tried it and missed it the first two times.  I had to come back to this post look at the example.  It is on the very bottom of the window and stays there as you scroll up and down. If your window is too big it might be off the screen. Also it blends very well with my bottom tool bar making it harder to see.

16 hours ago, We_like_to_cruise said: I have been very successful with contacting Princess via Live Chat - after figuring out how to use it correctly.   Live Chat is available 6am to 9pm PST Monday through Friday and 6am to 6 pm PST Saturday and Sunday.    Unlike the hours I spent on hold calling directly, the Live Chat feature allowed me to communicate much more quickly (often within a few minutes) with a customer service representative.  (YMMV !)   Here are some things I learned, mostly via trial and error.    First - how to access the chat feature? It is located at the very bottom of the Princess.com web page and it looks like this (highlighted):     -------- The first few times I attempted to access it, that "Live Chat" button was not visible.  Then, I turned off my AdBlocker for princess.com and it suddenly appeared.  (I use the Firefox browser).  As an experiment, I also tried loading the princess.com site with Microsoft Edge browser and the "Live Chat" button was visible.  So I guess my security settings were somehow blocking it.  The point is, if you do not see "Live Chat" when it should be available during business hours, try another browser or computing device.   Once you click on that "Live Chat" button, you may get the following screen:     -------- The most important part of this message is "...our chat agents are currently busy assisting other users".  Just simply keep clicking (refreshing) that "Live Chat" button.  You may see the above message a number of times.   However, finally you will be rewarded with this message:       ------- I found that you should act promptly at this point.    As directed, type in your name and email address.  However - I would recommend only typing a very short message under "Your Question".  My first few attempts when I typed out my entire reason for chatting found me back at the "Live Chat is currently offline" screen when I hit Enter, and presumably, back in the queue.  So, I then simply typed "Please help" or something similar, hit Enter and was pretty quickly connected with a representative.   And, I never felt rushed when I interacted with a representative and all of my issues were resolved and questions were answered.  Although, I am not sure exactly what they can and cannot do.    Although my sample size is small, the last few times I tried the Chat function, I was pleased with how quickly it worked compared to directly calling Princess.   Good luck !        

I agree. I have had the same results/issues and it is much more efficient than waiting on hold for hours sometimes on the phone. Very helpful.

Thanks for providing all the help and info.

I went and turned off the ad blocker for the Princess site - thanks, didn't know that!  The Live Chat tab came right up then.  Also, here is a direct link to the chat line if you don't have it --  https://princesscruises.egain.cloud/system/templates/chat/aqua/index.html?entryPointId=1036&templateName=aqua&ver=v11&locale=en-US&linkId=120497711&fbclid=IwAR0PLYMRB3bIFDjLnd2L2m24Bgf-7b7jQDPOQIZNxxxtw0zL2-nwS_4oOrk

if it says " Thank you for your inquiry. Our service hours are 9am-5pm PST, Monday-Friday." just refresh the page and the opening page should show up.

Update - have tried some additional devices and here are the results:

iPad Mini 5th generation, IOS 15.1 using Safari - "Live Chat" button active.

iPhone 11 Pro, IOS 15.1 using Safari -" Chat" button active.

older MacBook, unsure of IOS version using Safari - "Live Chat" button active.

Google Pixel 5a (Android 12) - using Chrome browser - "Chat" button active.

Google Pixel 5a (Android 12) - using Firefox mobile browser - "Chat" button is never active even after disabling all add-ons.  This is different than when I used the desktop version of Firefox.  After disabling AdBlock Plus, the "Live Chat" button did appear.

Again, as noted above.  If you do not see either "Live Chat" on a desktop or tablet, or  "Chat" button on a smartphone, on the very bottom of the Princess.com website (see my first picture above) you could try disabling any ad-blockers and refresh the screen or try a different browser, or try a different device.

Perhaps others could offer further advice or information or explanations.

1 hour ago, janniebabe said: I went and turned off the ad blocker for the Princess site - thanks, didn't know that!  The Live Chat tab came right up then.  Also, here is a direct link to the chat line if you don't have it --  https://princesscruises.egain.cloud/system/templates/chat/aqua/index.html?entryPointId=1036&templateName=aqua&ver=v11&locale=en-US&linkId=120497711&fbclid=IwAR0PLYMRB3bIFDjLnd2L2m24Bgf-7b7jQDPOQIZNxxxtw0zL2-nwS_4oOrk   if it says " Thank you for your inquiry. Our service hours are 9am-5pm PST, Monday-Friday." just refresh the page and the opening page should show up.  

Thanks janniebabe.

But, are you sure that is the correct link?

When I click on "Live Chat" on my desktop, the message I get is exactly as I pictured above (pic #2) and states the hours are M-Fr 6 am to 9 pm and Sat-Sun 6am to 6 pm.

When I click the link you provided, I get this, as you mentioned:

The times are much different.  Have you been able to access a representative with your link? 

I have no problem accessing live chat with ad-blocker enabled.

From reading here, lots of people do have problems accessing it.

My problem with "Live Chat" was that the rep said she couldn't help me with my problem. She simply referred me back to the 800 number. It was useless at attempting to solve what should have been a simple problem.

Thanks to this thread, I now know where to look for the "Chat" button, but I do not have a "Chat" button on  either Edge or Firefox.   I am trying JannieBabe's link, so far without success.  Very frustrating.

Another thing to keep in mind.  The CHAT function people cannot help with MC App issues and cannot connect you to them.  We have to call in the main line, wait and then ask for a transfer.

15 hours ago, Roberto256 said: Personally, I don't think that an ad-blocker is the total cause of all problems people are having. Life is not that simplistic.

I agree. I don't always see the thing even when I disable the blocker but, sometimes that works for me. I just tossed it out there as one more thing to try. I only used the chat once and was not at all impressed with the result. I seemed to be "talking" with someone who knew very little and had no idea how to find out anything. I've seen posts from others who seemed to have better results.

On 1/5/2022 at 4:35 PM, CineGraphic said:   It does address it right here:    

I found the other example I was looking for, that I knew I had read recently...

https://boards.cruisecritic.com/topic/2821609-princess-chat-not-available-in-firefox-solution-worked-for-me-at-least/

Not an ad blocker.

Personally, I don't think there is one-size-fits-all solution to chat not showing up.

Even the original poster suggests 'try another computing device'.

...which is not a solution, but a work around for when the 'solution' doesn't work.

I also don't think this group needs any more topics pinned to the top.

There is already more than a half page of scrolling to get to new topics;

And there are dozens of posts here that say

"There were too many previous posts for me to read...

...so here's my question."

3 hours ago, Roberto256 said: I found the other example I was looking for, that I knew I had read recently...   https://boards.cruisecritic.com/topic/2821609-princess-chat-not-available-in-firefox-solution-worked-for-me-at-least/   Not an ad blocker.

Interestingly, I tried disabling that tracker as described and - no go.

However -- disabling it AND disabling my AdBlocker Plus provided me with the "Live Chat" button.  And that is the first time it has appeared on my desktop computer with Firefox. 

Maybe disabling both is the secret !

4 hours ago, Roberto256 said:   And there are dozens of posts here that say "There were too many previous posts for me to read... ...so here's my question."  

I acknowledge my guilt on this one!  I opened a new thread because the existing pinned threads on the Medallion App are completely out of control, with over 3,000 posts between Threads 2 and 3.  Impossible to wade through.  They need to be organized!

1 hour ago, Mike45LC said: I acknowledge my guilt on this one!  I opened a new thread because the existing pinned threads on the Medallion App are completely out of control, with over 3,000 posts between Threads 2 and 3.  Impossible to wade through.  They need to be organized!

I don't blame you, or anyone.

To me, these forums are like a conversation.

People join a conversation, and make their contribution, ask their question, whatever...

There is no requirement that they read a bunch of pinned posts first.

20 hours ago, Thrak said: I seemed to be "talking" with someone who knew very little and had no idea how to find out anything. 

The joke will be on us, when that person is promoted to president of princess cruises next week...

• 3 weeks later...

I have the "Chat" button, but when I click on it nothing happens.  Has this happened to anyone?

• 3 months later...

Thank You janniebabe, the link worked on May 18th, 2022. I guess the chat window is a secret now due to 3+ hour wait times calling customer service, Thank YOU!!!!!!!!!

• 1 month later...

phillipahain

You cannot access live chat USA  from the UK 

Princess UK refuse to talk to Princess USA and Princess USA is 100% determined to ensure no one in the UK gets promised refunds  have wasted 10 hours on the phone ...after 3 hours of waiting in line they cut you off!! 

E mails ignored 

Please someone tell me Princess USA   CEO email address .....even that is hidden on the web 

On 1/5/2022 at 4:35 PM, CineGraphic said:   It does address it right here:  

Also, if you notice, there is a little down arrow on the right corner of that black bar that that if pressed lowers that black bar to a little black square with an up arrow. you then need to click on that up arrow to get the whole bar back to see the chat square.

trishweber22

I wanted to also thank janniebabe for the Live Chat link.  None of the other suggestions worked on my computer or phone, but I was able to access Live Chat through the link and have my question answered immediately.  

Thank you to the group for this discussion!

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