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Visitor centres

Get personalised recommendations and help planning your visit to Melbourne. Our friendly volunteers are here to assist and share their extensive local knowledge. Stop by one of our visitor centres or look for one of our city ambassadors for advice on things to do, places to eat, or the best attractions to visit.

For opening hours, click on each service below.

Email [email protected] for tourism enquiries.

Melbourne visitor services locations

Open throughout Easter including Good Friday.

Melbourne Visitor Hub

Friendly staff can help you plan your time in Melbourne and share the city's secrets with you. Located in the centre of the city at the Town Hall.

Melbourne Visitor Booth

Fitzroy gardens visitor centre, city ambassadors, city ambassadors at queen victoria market.

Get personal assistance with directions to help you find your way around the market, and to other landmarks around the city. Closed on Good Friday.

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Attractions and sights

Explore Melbourne's attractions, from laneways and street art to lush parks and grand galleries.

Getting around

Melbourne is easy to explore by bike, tram, bus, train or taxi.​​​​​​​​​​​​​

Major events

From the Australian Open to the Melbourne Cup, major events take centre stage throughout the year.

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Walks and itineraries

These self-guided walks and itineraries will help you discover Melbourne's best sights.

Explore Greater.

Victoria is a true one-of-a-kind land on the Pacific coast. Sign up to have travel guides, upcoming events, travel tips, and more delivered to your inbox.

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Destination Greater Victoria provides research tools and resources to help members gain a wide range of insights about overnight visitors to our region and the value of tourism to Greater Victoria's economy.

Research Tools and Resources

In 2020, Insights West conducted an online survey with 701 City of Victoria residents aimed at assessing their current attitudes towards the local tourism industry.

Destination Greater Victoria recently completed a full-year program of visitor-focused research.

Each month, Chemistry Consulting prepares a report on key statistics for Victoria’s tourism industry.

This report was prepared by InterVISTAS Consulting Inc.   and estimates the economic impact of tourism in 2017.

Statistics Canada collects information about overnight travel to Canada by United States, International and Canadian residents.

Information from 12 source markets to Greater Victoria, such as population characteristics, income, employment and insights from the 2019 Visitor Survey.

Additional Resources

A number of organizations conduct research on various aspects of the tourism industry, providing industry partners with information to enhance the effectiveness of future marketing and development projects:

• Destination BC
• Destination Canada
• World Tourism Organization
• Statistics Canada
• Travel Industry Association of America
• Travel and Tourism Research Association Canada
• Oxford Economics
• Destinations International

Contact Information

If you would like further information about Destination Greater Victoria's research activities and resources, please contact:

Graham Wallace Executive Director, Governance, Research and Corporate Communications 778-587-5235 [email protected]

Sarah Fallavollita Business Research Specialist [email protected]

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The Experience Victoria 2033 strategic plan will shape the future of Victoria’s visitor economy over the next 10 years.

Victoria has an extensive international event and cultural calendar, iconic wildlife and nature experiences and business-friendly investment opportunities.

Research and Insights

Research and insights on Victoria's tourism, events and visitor economy.

We acknowledge the Aboriginal Traditional Owners of Country throughout Victoria, their ongoing connection to this land and we pay our respects to their culture and their Elders past, present and future.

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The voice of the visitor economy

Victoria Tourism Industry Council is Victoria’s peak tourism industry body and is the leading advocate for Victoria’s tourism and events industry. We represent over 1,000 businesses, providing opportunities for members to connect and keep informed on the latest research, policy development and impacts that shape the Victorian visitor economy.

VTIC is supporting Victoria’s tourism, events and hospitality businesses to thrive. Learn how we can support you.

Latest news.

From the CEO

24 April 2024

It’s been a busy but rewarding couple of weeks in the world of VTIC with our 2024 Vision Summit on Tuesday last week and, last night, we held a regional Spotlight on a Member event at Pt. Leo Estate on the beautiful Mornington Peninsula.

Victoria must go full throttle in driving demand to shift from third on the national ladder

02 April 2024

Latest National and International Visitor Survey data to year-ending December 2023 released last week showed total tourism spend in Victoria has hit a record $37.8 billion, 117% of total spend by visitors at the same time in 2019 ($32.5 billion).

28 March 2024

VTIC recently launched our Choose Tourism Careers Expo. This event will be our opportunity to tell the broader story of what a career in our industry looks like.

Coming Events

VTIC Insight Series: Preparing for the Proposed Psychological Health Regulations in Victoria

30 April 2024

A webinar on the impacts of the Proposed Psychological Health Regulations for the Victorian Tourism Industry.

Quality Tourism Business Program Workshop 2 -Becoming a Quality Tourism Business

02 May 2024

The VTIC Quality Tourism Business Program will elevate your tourism business with comprehensive, cutting-edge training modules.

Quality Tourism Business Program Workshop 3 -Quality Tourism Marketing

09 May 2024

We offer business support, tools and resources to guide members with planning and decision making.

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Industry news, quality tourism program, industry support hub, tools & templates, vtic partners.

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Contact us for more information about marketing, partnerships, working with Tourism Australia or industry advice.

General enquiries: Tourism Australia Head Office GPO Box 2721, Sydney NSW 1006 +61 2 9360 1111 [email protected]

Travel advice: For travel advice, please visit  www.australia.com  or speak to a qualified  Aussie Specialist travel seller .

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If you know the business unit or international office, you can contact them directly for general enquiries, media enquiries or business events enquiries.  

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Acknowledgement of Country

We acknowledge the Traditional Aboriginal and Torres Strait Islander Owners of the land, sea and waters of the Australian continent, and recognise their custodianship of culture and Country for over 60,000 years.

*Disclaimer:  The information on this website is presented in good faith and on the basis that Tourism Australia, nor their agents or employees, are liable (whether by reason of error, omission, negligence, lack of care or otherwise) to any person for any damage or loss whatsoever which has occurred or may occur in relation to that person taking or not taking (as the case may be) action in respect of any statement, information or advice given in this website. Tourism Australia wishes to advise people of Aboriginal and Torres Strait Islander descent that this website may contain images of persons now deceased.

+230 203 1000

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Contact us - Mauritius Tourism Authority

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Looking For Any Help Or Have A Question

• Tourism Authority Level 1, Victoria House, St Louis Street, Port Louis
• Phone No. 203 1000 Fax: (+230) 213 1738 Hotline. 8910
• Email [email protected] [email protected]
• Opening Hours Office: 8hr45 - 16hr00 Cash Office: 9hr00 - 15hr00

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25% OFF all NT Experiences! BOOK NOW! Travel must commence by the 30th of April 2024. Discount applied automatically! Available online at visitkatherine.com.au or contact the Katherine Visitor Information Centre

1300 138 886

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Our team are local travel experts, committed to providing quality region information and excellent customer service to all visitors.  Your Top End adventure starts here! We can book tours, accommodation, activities, car hire and much more. If you are planning a trip that needs a little extra love, book an appointment below with one of our expert consultants. 

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