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• Plan Your Trip

How To Email Carnival Cruise Lines

Published: December 20, 2023

Modified: December 28, 2023

by Giacinta Campagna

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Introduction

Welcome to the world of cruising! If you’re planning your next vacation and considering a cruise, you’ve made an excellent choice. Cruises offer a unique and exciting way to explore new destinations while enjoying luxurious amenities and endless activities on board. One of the most renowned cruise lines in the industry is Carnival Cruise Lines. With a wide range of itineraries and a reputation for exceptional service, Carnival is a popular choice among vacationers.

While Carnival offers many convenient ways to book your cruise, sometimes you may have specific questions or concerns that need to be addressed via email. Whether you want to inquire about cabin availability, request special accommodations, or seek clarification on a policy, emailing Carnival Cruise Lines is an efficient and effective method of communication.

In this article, we will guide you through the process of emailing Carnival Cruise Lines, ensuring that you provide all necessary information and compose a professional and concise message. We will also touch on the importance of formatting and proofreading your email to make it clear and error-free. Finally, we will cover the final step of actually sending the email to the appropriate contact at Carnival Cruise Lines.

By the end of this article, you’ll be equipped with the knowledge and confidence to reach out to Carnival Cruise Lines via email, allowing you to get the answers you need and make the most of your upcoming cruise vacation.

Step 1: Gathering the necessary information

Before composing your email to Carnival Cruise Lines, it’s essential to gather all the necessary information to ensure your message is clear and concise. By including the relevant details, you will increase the chances of receiving a prompt and accurate response. Here are the key pieces of information you should gather:

1. Contact Details: Make sure you have the correct email address of Carnival Cruise Lines. The official contact information can usually be found on their website or in the booking confirmation email.

2. Subject Line: Craft a concise and specific subject line that summarizes the purpose of your email. This will help the recipient understand the main topic and prioritize your message.

3. Personal Information: Include your full name, contact information, and booking reference number (if applicable). This will help Carnival Cruise Lines locate your reservation quickly and provide you with the appropriate assistance.

4. Clear Inquiry or Concern: Determine the main reason for your email. Are you inquiring about cabin availability, special dietary requirements, excursion options, or any other specific concern or request? Clearly articulate your query or concern to avoid any confusion or misunderstanding.

5. Supporting Details: If necessary, include any supporting documents or information to give context to your inquiry. This could include screenshots, booking details, or any other relevant documentation.

Gathering all the necessary information ahead of time will save you time and ensure that you provide Carnival Cruise Lines with everything they need to assist you effectively.

Keep in mind that Carnival Cruise Lines may have specific contact forms or templates on their website for certain inquiries or requests. It’s always a good idea to explore their website first to see if there are specific instructions or forms to follow.

Now that you have all the necessary information, let’s move on to the next step: composing your email to Carnival Cruise Lines.

Step 2: Composing the email

Now that you have gathered all the necessary information, it’s time to compose your email to Carnival Cruise Lines. Here are some important tips to keep in mind:

1. Start with a professional salutation: Begin your email with a courteous and respectful greeting, such as “Dear Carnival Cruise Lines Customer Service Team” or “To Whom It May Concern.” This sets a positive tone for your communication.

2. Introduce yourself and state the purpose: In the opening paragraph, briefly introduce yourself and provide your reservation details or any other relevant information. Clearly state the purpose of your email so that the recipient can understand your request from the start.

3. Be specific and concise: Clearly articulate your inquiry or concern in a concise and specific manner. State any relevant dates, destinations, cabin types, or other details that will help Carnival Cruise Lines address your request effectively. Avoid unnecessary details and focus on the key points you want to convey.

4. Ask questions or request assistance: If you have specific questions or need assistance with something, don’t hesitate to ask. Be clear and direct in your inquiries to ensure that you receive the information you need in a timely manner.

5. Use a professional tone: Maintain a professional and respectful tone throughout your email. Remember that you are representing yourself as a valued customer, and a polite and courteous tone will help foster a positive interaction.

6. Provide contact information: Include your preferred contact information (phone number or email address) in your email signature. This allows Carnival Cruise Lines to reach out to you easily if they need further information or have any updates regarding your request.

7. Express appreciation: End your email by expressing appreciation for the time and attention the recipient will give to your inquiry. A simple “Thank you for your assistance” or a similar phrase shows your gratitude and reinforces a positive relationship with Carnival Cruise Lines.

As you compose your email, remember to proofread it carefully for any spelling or grammatical errors. A well-written and error-free email reflects positively on you and increases the chances of receiving a prompt and helpful response.

Next, we will discuss the importance of formatting and proofreading your email before sending it to Carnival Cruise Lines.

Step 3: Formatting and proofreading

Formatting and proofreading your email before sending it to Carnival Cruise Lines is crucial to ensure clarity and professionalism. Here are some tips to help you with this step:

1. Use a clear and readable font: Choose a font that is easy to read, such as Arial or Calibri, and stick to a standard font size, typically 10-12 points. This ensures that your email is legible on different devices and platforms.

2. Break it into paragraphs: Organize your email into paragraphs to improve readability. Each paragraph should focus on a specific point or idea. Aim for 2-3 sentences per paragraph, and use line breaks or indentation to separate them.

3. Use bullet points or numbered lists: If you have multiple inquiries or want to provide a list of details, consider using bullet points or numbered lists. This makes your email more structured and easier to navigate.

4. Proofread for errors: Carefully proofread your email for any spelling, grammar, or punctuation errors. Read it aloud or ask a friend to review it for you. Correcting these mistakes shows attention to detail and enhances the overall professionalism of your email.

5. Keep it concise and focused: While it’s essential to include all relevant information, avoid excessive or unnecessary details. Stick to the main points and ensure that your email remains concise and to the point. This helps the reader understand your message more easily.

6. Use professional and appropriate language: In addition to proofreading for errors, review the overall tone and language of your email. Ensure that it is polite, professional, and free from any offensive or sarcastic remarks that could detract from your message.

7. Use proper formatting: Use bold or italics sparingly to emphasize key points, but avoid excessive formatting that may make your email appear cluttered or difficult to read. Stick to a clean and professional formatting style.

By following these formatting and proofreading tips, you can fine-tune your email to Carnival Cruise Lines and ensure that it presents your inquiries or concerns in the best possible light.

Once you are satisfied with the formatting and have thoroughly proofread your email, it’s time for the final step: sending it to Carnival Cruise Lines.

Step 4: Sending the email

After carefully composing and formatting your email to Carnival Cruise Lines, you’re now ready to send it. Here are the final steps to ensure a successful transmission:

1. Double-check recipient information: Before hitting the “send” button, review the recipient’s email address to ensure accuracy. Make sure you have entered the correct address for Carnival Cruise Lines or the designated department you are contacting.

2. Attach any necessary files: If you need to include any attachments, such as booking confirmations or supporting documents, ensure they are attached to the email. Confirm that the files are correctly attached and can be opened by the recipient.

3. CC or BCC if necessary: If you need to copy someone else on the email for reference or if you need to blind carbon copy (BCC) someone, do so before sending. Be mindful of the recipient’s privacy and only copy individuals who truly need to be included.

4. Review your email one final time: Take a moment to review the content of your email, ensuring that all necessary information is included, your questions are clear, and your tone remains professional. Check for any typos or errors that may have been missed during the initial proofreading.

5. Hit the “send” button: Once you are confident with your email, click the “send” button to deliver it to Carnival Cruise Lines. Depending on your email provider and internet connection, it may take a few moments for the email to be sent successfully.

6. Save a copy of the email: It’s always a good idea to save a copy of the email in your “Sent” folder or in any other appropriate location. This can serve as a reference in case you need to follow up or refer back to the details of your inquiry or concern.

7. Be patient and await a response: After sending your email, allow a reasonable amount of time for Carnival Cruise Lines to process and respond to your message. The response time may vary depending on the nature of your request or the workload of the recipient.

Remember to check your email regularly for any responses from Carnival Cruise Lines. If you haven’t received a response within a reasonable timeframe, you may consider sending a follow-up email or contacting them through an alternative communication channel, such as phone or live chat.

Now that you know how to send an email to Carnival Cruise Lines, you can confidently reach out to them with your inquiries or concerns. The next step is to eagerly await their response and get the answers you need to make the most of your upcoming cruise vacation.

In conclusion, emailing Carnival Cruise Lines is a convenient and effective way to communicate with them for inquiries, concerns, or special requests. By following the steps outlined in this article, you can ensure that your email is well-structured, professional, and contains all the necessary information to receive a prompt and accurate response.

Remember to gather all the relevant details before composing your email, including contact information, a clear inquiry or concern, and any supporting documents. Take the time to craft a well-written email, keeping it concise, specific, and polite. Format your email in a readable manner, proofread it carefully for errors, and ensure a professional tone throughout.

Once you are satisfied with your email, double-check the recipient’s email address, attach any necessary files, and hit the “send” button. Keep a copy of the email for your reference and be patient as you wait for a response from Carnival Cruise Lines.

If you don’t receive a response within a reasonable timeframe, consider sending a follow-up email or reaching out through alternative contact channels. Remember to check your email regularly for any responses or updates.

Emailing Carnival Cruise Lines provides an efficient way to address your questions, concerns, or special requests. Their dedicated customer service team is there to assist you and ensure you have an unforgettable cruise experience.

So go ahead and confidently compose that email to Carnival Cruise Lines, and embark on your journey to a memorable and enjoyable cruise vacation.

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Carnival Cruise Lines complaints

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By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

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Resolver is a totally free service that you can use to complain effectively. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Carnival Cruise Lines.

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By clicking the Submit button, (on behalf of all passengers listed above) you certify the information provided is true and correct. Refund requests are processed in the order received. Your request will be reviewed, and any reimbursement will be sent to you in the form of a check mailed to the address indicated on the booking. Please note: we are unable to reimburse costs incurred for alternative holiday plans or wages.

Standard processing time is approximately four weeks from date of receipt. Please note that requests received without appropriate receipts and documentation may result in processing delays. If we have any questions regarding your claim, we will contact you using the information provided in this request.

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Carnival Cruise Line   Reviews

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The website is the WORST

I don’t have any complaints about the actual cruise, but their website makes me want to shoot myself in the head every damn time. I cannot believe such a well established cruise line has such a crappy website.

Date of experience : 24 March 2024

Least genuine apology. Ever

After a rude interaction with a customer service agent, who hung up on me when I asked his name, I received a form letter apology today saying he is "receiving training". But also... They can not "locate" the staff member who had been assisting me with requests over the past 2 months. Can't locate. Their staff member! Needless to say, it was a bulls£1t apology and I don't believe a word.

Date of experience : 20 March 2024

Amenities not operational and Premium Wi-Fi did not work

The food was mediocre at best. Amenities were not kept up-to-date, jacuzzi was lukewarm, water slide was broken. Most frustratingly, I purchased 2 Premium Wi-Fi passes prior to sailing ($170) because we had scheduled our mornings for work and Zoom meetings. Their "Premium" Wi-Fi was anything but and I could barely send an email, let alone take a Zoom call. Guest services was unhelpful and stated I needed to reach out to Customer Service after the cruise was over. I was unable to do any of my scheduled work during the week of the cruise nor take any meetings, which had a domino effect after coming back. After sailing, I reached out to the Customer Service team and explained the issue. They refunded $60. I lost a lot more than $110, as there were significant delays and consequences with work after the fact. Won't be sailing with Carnival ever again.

Date of experience : 03 March 2024

Dissatisfied and Disappointed

Did not get one night of sleep! Two cabins across from us had low class thug “LSU and Alabama football players” (per them, haha LIES). Loud and obnoxious ALL hours of the night, especially around 2AM when the club closed. And don’t forget all of the little thots coming in and out of the room all night long. All of them were using profanity and even racial slurs. We called front desk MULTIPLE times and they did put a person at the end of our hall. That was a waste of time because the thugs would just talk back and do as they please in the hall way. The first night we called guest services at 3am, someone came down, knocked on the thugs door and told them we were the ones that complained. Very upset about this because I literally felt threatened every time I walked out of my room, not knowing what the thugs would do in retaliation. Carnival cruise is definitely the least expensive cruise line but just remember, YOU GET WHAT YOU PAY FOR!!! We will never waste our money on a carnival cruise again!

Date of experience : 11 March 2024

We purchased a photo package for $199…

We purchased a photo package for $199 for 10 pictures, and we never used it and were told that we might be able to get our money back. The reason we did not use it was that we bought pictures that were $17/picture and were never told that we could use them towards our photo package of 10 pictures for $199. I spoke with the manager and asked why they would not tell us about this and have us pay more money for pictures that we could have used toward our photo package. He then retorted because there are to many people buying pictures and we do not need to ask them if they purchased a photo package. I asked for a refund and was told that I may or may not get it back but could choose 10 pictures if I liked. Of course I did not want another 10 pictures because we had already spent about $170 on the pictures we wanted. The manager told me to email carnival and see if they could issue a refund. Our stateroom was flooded and we had to use the towels in the room. We were told we would get new towels sent to our room which never happened, we had to share two towels between 5 people. It was a big mess and we just had to deal with it. I understand things happen but the way it was handled was terrible. My family and I will not be using carnival again.

Waste of money

February 4-11 Australia. Very disappointed cruise. Very cheap and not caring. No fun. No performance. Rude comedian. Horrible food (I am a chef). No independent restaurants. Some Staff passive aggressive (not happy). Room and a balcony with a view was only a pleasure. DJ’s looks like self made and not professional starting at 11.30pm when I am sleeping. Cruise director young self indulgent unprofessional. As I said only the ocean view made our trip enjoyable. Carnival a cheap embarrassment for red necks and bogans. Never again!

Date of experience : 04 February 2024

gary anderko with carnival cruise

gary anderko with carnival cruise went out of his way to try to help us. In the day of no customer service I must say it was pleasure to work with him

Date of experience : 28 February 2024

NO EXCURSION, NO REFUND!!!

We missed our shore excursion and were told getting a refund would be no problem. We stupidly disembarked without getting the refund (almost $500) and now they won't honor their word. Nothing! They apologize profusely, but because we can't produce the excursion papers they brought to our room before the excursion, they say we must have used them. I threw them away as soon as I got back to the room, thinking they weren't important anymore, so word to the wise, if they give you any papers, keep them!!! Or just skip sailing with Carnival period, the food is NOT good anymore, and their integrity is in the toilet!!! We won't be using them in the future and we tell everyone we talk to about vacations, not to use them either!

Date of experience : 26 September 2023

MAKING IT RIGHT, NO WAY

Reservation hold beware … I made a reservation with Carnival & received a booking number. I asked for a reservation hold so I could pay the following day. Less than 24 hours later while I was placing my credit card info on their website, without warning I found my reservation canceled. I called customer service and attempted to pay over the phone only to find out they gave my reservation away. I asked to speak with a manager and told him Carnival was not honoring their 24 hour hold. I was literally trying to make payment when they canceled the reservation from underneath me. I was told there was nothing he can do & they had a complete booking. When asked why Carnival was not honoring their 24 hour hold I wasn’t given a straight answer. Carnival has no interest in making it right for a customer when they screwed up! My gut tells me this the norm with them. Read other reviews before booking.

Date of experience : 26 February 2024

Carnival Magic: The barely functional rust bucket of the sea

Carnival Magic: The barely functional rust bucket of the sea My husband I spent $2,600 on an 8-day cruise on Carnival Magic from February 24th to March 3rd, which turned out to be the worst vacation we have ever taken. This was our first cruise every and we will never cruise again. We were left feeling unsafe and uncomfortable. Carnival should be ashamed for how broken and rusty this ship is and how they have trained the majority of their staff. Carnival promises FUN, which was hard to find on any day on this cruise. Carnival owes refunds for the experience it provided. Water Damage: Upon arriving on the ship and heading to our stateroom, the first thing we experienced was a water leak outside our room, with water running down the walls of the hall. Leaks happen, but not a single day went by where we didn’t notice leaks on multiple levels of the deck, including a leak my sister’s statement halfway through the cruise. The water damage is evident in many places and rust is unsightly and dangerous in specific areas if you aren’t wearing shoes. Stateroom Issues: We struggled to report issues unless we were able to physically find someone to report as our stateroom phone did not work (it didn’t work the whole cruise despite stating it was broken). Our toilet seat was broken only to be replaced with a seat that wouldn’t stay open. The bathroom door didn’t lock, the sink water sprayed the whole bathroom if you turned it on, and the plugs were so loose, most adapters and plugs just fell out if not propped up with items. The balcony was covered in areas of rust (watch your feet!) and the balcony divider was broken, so even the gentlest wind would send it flying open into our balcony furniture and waking us up in the middle of the night. Our TV remote was broken and most of the functions reversed when we could get it to properly turn on. Ship Features: We opted to pay for the chat feature, as our party was 8 people and it was would be important to stay in communication. I found other reviews on this after the trip and most folks are in agreement that it works about 40% of the time, with Wi-Fi being constantly disconnected, unavailable or messages being delivered HOURS after they were sent or simply never delivered. There was no enforcement of the majority of the no smoking areas, even when reported, so you could pretty much smell smoke on most parts of the ship. There were never enough chairs for people on the ship, so you could spend hours trying to find a place to lay down if you wanted to relax. The 21 and over Serenity deck was simply people holding places to lay (and often people not returning for hours), so you were never able to find a place to relax there either. We were on the 7th floor, which was outfitted with 3 washers, with only 1 washer ever working at any moment, creating an hours long back up of people wanting to wash clothes. Hours upon hours spent trying to find working items to only be met with long lines as everyone was funneled to what was working. On several days, the upper decks smelled like sewage, but we never found out why or what the problem was. Ship Staff: We had only a couple highlights here, mostly because our stateroom attendant was incredible. However, the majority of the staff are trained to upsell over making customers feel comfortable. The alcohol upsells in the dining room were incredibly uncomfortable, to the point, we didn’t go as often as we wanted, because we didn’t want to constantly hassled multiple times by the same person every meal despite saying NO. We went to the first art auction because we wanted to experience it as well as enjoy some of the incredible art on the ship. But once the art auctioneers knew our names and stateroom, it was an onslaught of harassment to come back and try to convince us to spend money, even after saying NO. We eventually stopped walking anywhere near the art to avoid this staff. People: We met some very nice people on the ship, but it was overshadowed by inappropriate behavior, including anti-LGBTQ rhetoric. I was no prepared for profanity on t-shirts and angry political discourse. We even experienced a drunk individual was policing who could enter a hot tub (spoiler: you had to be Republican to enter), as well as a group of individuals yelling about LGBTQ individuals being pedophiles and anti-trans rhetoric (I won’t go into the disgusting details here).

Back in August I booked a cruise to the…

Back in August I booked a cruise to the Bermuda. Because of hurricane Franklin Carnival rerouted our cruise. I understand that Carnival can't control the weather but it seems that they didn't put a whole lot of thought in making us whole. We went to all the roughest spots in the Bahamas and was given a $200 on board credit. They laid out food that wasn't covered and bugs were flying all around the food that wasn't fit to eat. I've taken several Carnival cruises but this was by far the worst cruise ever.

Date of experience : 27 August 2023

Dont waste your money

Dont waste your money! We went on a cruise to the Bahamas and Bimini and because of the horrible weather most of the outside movie (only theatre) was canceled. We didnt get to go to the second port which was Bimini( the reason why we chose that cruise) because of the bad weather so they reimbursed us a whole $5 per person! Wow! Thanks Carnival clown service! To bring our kids to their teen club we had to walk thru a smoke filled casino and no one on crew could tell us an alternate way around to the club. We found it on our own after the 3rd time filling my young kid’s lungs with horrible smoke from passengers. All the inside activities were so packed full of people there was almost never a seat to sit and enjoy non gambling things like trivia. Absolutely the worst cruise line ever! We’ll never return. And once we filled their garbage survey, no one reached out! You’d be better off with renting a row boat and drinking dirty water then go on any carnival cruise!

Date of experience : 11 December 2023

The casino is fraudulent steeling money…

The casino is fraudulent steeling money from the carnival guests and customer service can’t do anything because it’s contracted out They are showing on your casino app that you have money you go take it out and say you have no money on your card They are saying the app is wrong but the card is write when speaking to the manager Eric he couldn’t even keep His poker face full of lies his face was beat red They are keeping your winnings and won’t let you cash out so they are always winning Lots of complaints people were saying the same thing that when they are getting their winnings they are saying there is no money this is fraudulent and they don’t care because they are on open waters Carnival Venezia from New York dec 28 2023

Date of experience : 28 December 2023

Disappointing cruise

I am a platinum cruiser and never been more disappointed as this cruise. Sunshine out of Charleston. Bar service was extremely slow. Casino (most popular table) had no dealer for over 2 hours. When we asked supervisors they would walk away to find out (so they said) but never came back with an answer. They changed .any dealers at other tables. Finally told us they were short staffed. Explained this is when management needs to step up and deal. Food was a c-. Organization on this cruise was very poor! My travels will not be with Carnival anytime soon.

Date of experience : 01 January 2024

Reimbursement of cancellation

I booked cruise on Carnival on Nov. 25, 2023 from LA to Mexico. They cancel the cruise due to issue with the ship which is understandable. They offer to reimbursement of air fare cancellation.When I sent in my document, they deny my airfare cancellation reimbursement saying I use E-Credit to pay for the airfare. I bought E-Airlines Gift Card with my credit card from Costco. But Carnival just denies it without any written policy. Even with written policy, such policy is illegal as they just simply deny consumer right.

Date of experience : 17 November 2023

Cruise was great until we disembarked…

Cruise was great until we disembarked in Brisbane and realised yesterday that we have been charged twice for our onboard expenses. We rang our bank who said to contact Carnival. We contacted Carnival who Initially said contact your bank and then gave us an email address to send our complaint to. We are not rich and are still waiting for a satisfactory conclusion to this which Carnival said could take up to 45 days.

Date of experience : 03 December 2023

Terrible Customer Service

Cruise line lost my luggage between port and ship. It was a 4 day Caribbean Cruise and the front desk took zero responsibility for my satisfaction. I am reasonable and understand accidents happen, however the lack of empathy and responsibility was mind blowing. Thousands of people on the ship and with a clothing store on ship they offered nothing until day 3 of 4 in the way of credit to get clothing.

Carnival Cruise

We had a cruise scheduled for July 2022 we bought cruise protection and had to postpone due to positive Covid tests. We spoke to a Carnival Cruise representative who rescheduled our cruise for January 2023 they did not specify that more protection needed to be purchased only charging us the additional cost of cruising in January. When January rolled around my mother became very ill and had to have an unplanned surgery which prevented us from being able to go again. We just needed/wanted to book a later cruise and pay whatever additional fees we needed to pay and Carnival would not allow us to do this. We lost thousands of dollars even though we had documentation of purchasing cruise protection. We will never use Carnival again. We have sent email after email and phone call after phone call without any reply or help other than there is nothing we can do by someone with no authority.

Date of experience : 03 January 2023

Great customer service.

I had to contact customer service because my wife passed Oct 25th and we had 11 future cruises booked. A lot of them were in my wifes name. Because a lot of them were casino offers my customer service rep Jarvis had to compare offers and move things around with the assistance of the casino people. He and they did a fantastic job and kept my rebooking charges to a minimum. Several of the cruises some of my children are going to accompany me. Others we left the 2nd passenger to be assigned. Since the passing of my wife I've had to deal with several large corporations and I have not received anything close to the service I received with Jarvis and the rest of the team. Thank you again for making a sad experience a little better. Bob Larson

Date of experience : 12 December 2023

ADA discrimination

We took the Carnival Sunshine and went to the comedy club. My girlfriend has a disability from a car accident so we sometimes sit in ADA seats when she needs to. We tried to sit in the ADA seats in the club and the manager Porsha came up to us and told us we couldn’t sit there. She can it’s designated for disabilities like hers. We try to explain that but she doesn’t want to listen she just makes a scene in front of the entire crowd which made us very embarrassed like her disability isn’t enough for us to sit down. After being called out in the packed comedy club and made to look like bad guys. She cried and didn’t want to go back after all that because we were so put on the spot and disrespected by the management. We brought it up to management and the director was rude and abrasive and had absolutely no empathy for how she felt through this whole situation. The ADA discrimination we faced is appalling and we wont be back.

Date of experience : 06 December 2023

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