cruise america tucson

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Cruise America - Tucson

2730 W. Ruthrauff Rd., Tucson , Arizona 85705 USA

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• Mon - Fri: 8:00 am - 5:30 pm
• Sat: 8:00 am - 5:00 pm

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Take the comfort of home with you by renting an RV from Cruise America. The stress-free convenience of vacationing with your room on your back allows families and friends to travel in comfort and style while allowing time for a great opportunity to grow closer as you travel.

As the nation’s largest RV rental firm, we have 130 locations in 33 states and five Canadian provinces. We help hundreds of thousands of travelers from around the world plan their RV trips every year! As an added bonus, save 10% on KOA camping when renting an RV from this location.

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Cruise America   Reviews

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Reviews 4.2.

7,133 total

Most relevant

A C25 RV was an excellent choice for our USA roadtrip

We booked our RV through Camper Days in the UK  From first contacting them they were very helpful even when I had to change the pick up date. All the communications were very clear and making the payment via a bank transfer was straightforward. Cruise America contacted us prior to the pick up date with useful information and videos to watch. We arrived at the Los Angeles branch a hour early due to haviing to check out of our hotel, but the staff were very accomodating and we didn’t have to wait for long. The pick up process was very straightforward. We'd ordered the kitchen, bedding and towels packages there were some items missing but we were told to buy them and keep the receipts and we'd be refunded at the end of the trip. We had a couple of issues with the van, the glass in the passenger wing mirror was rattling and we didn't have the correct sewer fittings for the RV sites we were staying at. I contacted the assistance line and they said to buy what we needed and we would be refunded. The RV itself was clean and very comfortable for the two of us. Everything worked as expected and we made use of the generator, heating and air con. In total we travelled just over 1500 miles in it. The returns process was very straightforward I gave them a list of what we'd purchased along with the receipts and the total was added to our refund. We thoroughly enjoyed using the C25 RV for our USA roadtrip.

Date of experience : March 26, 2024

Great service from Heath

Great service from Heath. He was responsive, called me back when he said he would and was very patient with my changes. Highy recommend!

Date of experience : April 27, 2024

The reservation process was easy and…

The reservation process was easy and staff were very professional. First we reserved a one way trip from Denver to Las Vegas. Then we needed to change our reservation to two way trip in Colorado. Then we had to cancel our reservation. Each step was handled well.

Date of experience : April 19, 2024

Great Customer Service from Heath

I called CruiseAmerica to get some information about a tentative trip for this Fall 2024. I was fortunate to speak with Heath Lowrey who gave me all the information I needed plus giving me suggestions so I was able to make our reservation. Health was knowledgeable, helpful, and friendly. His fabulous customer service was greatly appreciated. His is a wonderful asset for CruiseAmerica. Thank you, Health

Jalen was super helpful and friendly…

Jalen was super helpful and friendly Thanks for answering all my questions and making the process easy

Date of experience : April 24, 2024

Great Service at Cruise America Mesa, Arizona

Cruise America Mesa, Arizona, is a delight to visit because of David S. in reservations and Karin R. at the rental desk. I can't say enough about these two people. I've rented from C.A. probably three dozen times now, and they are so friendly and go above and beyond every time. Karin makes sure everything is perfect with our RVs. She tries to accommodate every request and does so with genuine kindness. David is so prompt when returning calls, answers every question, and is so pleasant to talk with. Other employees are okay too, but not like David and Karin. I think those two really lead by example and lift the whole company up with their efforts.

Date of experience : April 11, 2024

Staff is pleasant and polite

Reservations were easy, helps to know what you want in first place. I did my homework.

I had to delay

I had to delay, then cancel my reservations. Customer Service was amazing. I canceled on the 4th & received my refund on the 6th. Thank you for making it so easy & I will definitely rebook in the future!!!

Date of experience : April 04, 2024

No help at all.

We needed to cancel our reservation on June 3rd to June 11th, due to having issues with the sale of our home. I called to ask if we could reschedule in September, but you had no reservations for us. Colin had stated that you had no reservations from August 24th till the end of the year. I can't believe you had nothing for us one way. My opinion is you just didn't want to deal with us. I've see your advertising and your are blowing smoke up every ones, you know what. I wouldn't recommend your company to anyone to rent an rv. Thank you for nothing.

Date of experience : April 15, 2024

Rude and curt agent…

The agent Derek Whitley was curt and rude. He was not helpful at all. He should signs of exasperation every time I asked a question. I even heard him, over the phone, saying in a hushed tone, “Oh my God!” As though he was fed of my queries. He should be taken off the phone and given more training. I have always gone with cruise America for many years but I am having serious thoughts of cancelling and going with Candream due to Derek and who knows more rude agents when I call in next.

4th booking and great customer service

We just booked our 4th rental and I received a discount code after the fact via email. I called and spoke with Robert Sinteral who immediately gave us the discount, emailed us the updated booking receipt while we were on the phone and answered my questions with professionalism. Robert is a great asset to your company and deserves praise! Thanks Robert!

Date of experience : March 22, 2024

My experience was AMAZING!

My experience was AMAZING! Robby was in incredible. I needed to find an RV to watch the eclipse and all the RVs had been sold out for 10 months. I called at exactly the right time when there had been a cancellation and Robby got right on it to grab it for me as well as give me a wonderful discount! He said as so helpful and friendly. I am so so grateful that my family vacation will be even better now!

Date of experience : March 28, 2024

Good customer service

I called to make a reservation they were really helpful would call again

Date of experience : April 17, 2024

This review is based solely on reservations

This review is based solely on reservations, the delivery and experience of the camper has yet to occur: Kiki was a pleasure to deal with, responded clearly, promptly to my queries and changed the city of pickup (had originally reserved pickup from another state/city) without any issues. A+

Excellence Reservation Experience Helped by Robbie Sinteral

I am a BC, Canada resident holding passports from other countries, and I want to reserve an RV in Calgary, AB, Canada. My parents, who also hold non-Canada passports, will come to visit me in BC and go to Calgary to rent an RV for a trip. Since my dad holds a non-Canada driver's license and is of non-Canadian nationality, all the documents required to rent an RV in Canada are very ambiguous. I have called the Cruise Canada reservation centre many times and even called the Vancouver BC office and Calgary AB office to ask about my dad's driver's license question, whether he needs to bring a translation document of his driver's license, and does he is the only person can pay this rent as my dad is the only driver to this RV. I got various conflicting answers after I called reservation specialists and branches, which stressed me as it was my first time renting an RV. I struggled and suffered for 4 days by contacting them and seeking solutions. Robbie Sinteral, one of the reservation specialists in Cruise America/Canada, is the first person and only person so far to write down all of my questions and concerns and take the initiative to help me double-check with his colleagues and get back to me. After only waiting 1 hour, he gets back to me by email with detailed explanations to answer all of my questions. All the information has been confirmed, and all the problems have been solved! He is a very efficient, confident and competent worker with sufficient experience and problem-solving skills. If I need to reserve an RV in the future, I will directly contact Robbie Sinteral (his ext. 7456) as he is a reliable reservation specialist and always provides accurate answers that I can trust. Through this platform, I would like to reiterate my appreciation to Robbie Sinteral; thank you so much! It's my first experience in reserving an RV; I may also share future experiences and thoughts after using the RV after my trip.

Date of experience : April 16, 2024

The adventure trailer promotion code on…

The adventure trailer promotion code on the website does not work, I had to call the agent to make the reservation. They also could not fix the problem and just gave me the same percent off but if I need to make changes etc it’s still very inconvenient.

Date of experience : April 01, 2024

1 star is way too much

1 star is way too much. They rip you off at check-out. I wouldn't recommend Cruse America to any Family/Friend. Thieves, I did a scratch on the side, I stopped by 2 RV repair shops to ask for an opinion and a tentative repair price.. it went between 350 to 500 USD. When I checked out at CA, they deducted the full amount of 2500USD... I couldn't believe it, there was nothing I could do.. they said it would cost over that... of course, they have deals with repair shops and will tell me that it costed the amount they want it to be... if they repair it at all.

Date of experience : April 08, 2024

Reply from Cruise America

Hi Daniel, Thank you for taking the time to share your feedback. We appreciate your input and are grateful for the opportunity to address your concerns. It appears that you haven't contacted our Customer Relations team regarding this issue. Rest assured, one of our agents will reach out to you promptly to discuss this matter further. We apologize for any inconvenience caused and are committed to resolving this issue to your satisfaction.

Heath was great

Heath was great! He was responsive, gave expert help and options to make sure we got the RV and package that best fit our needs. I previously reserved a RV online and now wish I would have gone through Heath. It's rare to prefer a phone reservation over the convenience of online, but the experience was that good. Also, sending contact information and stating that we can reach out with any questions or help, awesome customer service.

Date of experience : January 29, 2024

Hi Brent, We really appreciate your review and recommendations. We are glad to hear Heath from our Reservation Department was very helpful and responsive. We are excited to hear about your trip and as well when calling in for your next trip!

The booking representative was very…

The booking representative was very helpful and efficient when making my booking. The staff at the pick-up / drop-off location at North Miami FL are very courteous and knowledgeable of the rental RVs. Thank you

Date of experience : March 01, 2024

Friendly professional service

Love this company- second time renting our RV from Cruise America. They answer the phone straight away, super friendly, knowledgeable and professional support from their team. Prices are fair and no sneaky hidden fees. Highly recommend

Date of experience : January 26, 2024

Hi Russell, Thank you so much for your review and glad we are super friendly, knowledgeable and professional while booking your trip for you. We are excited to hear about your trip and for the next one too!

Cruise Planning for Tucson Residents

Information about ports and upcoming cruises nearest to Tucson, Arizona

Cruise ports closest to Tucson, AZ

• San Diego - (364 miles from Tucson)
• Los Angeles - (437 miles)
• San Francisco - (753 miles)
• Galveston - (979 miles)
• Seattle - (1,220 miles)
• New Orleans - (1,244 miles)
• Vancouver - (1,336 miles)
• Mobile - (1,352 miles)
• Tampa - (1,725 miles)
• Jacksonville - (1,733 miles)

Top 5 San Diego Cruises

• July 3, 2025 : 20 Night Panoramic Panama Canal San Diego to New York - Insignia
• January 3, 2025 : 15 Night Panama Canal - ms Zaandam
• December 18, 2024 : 31 Night Circle Hawaii and Panama Canal Holiday - ms Zaandam
• October 10, 2024 : 16 Night Panama Canal - ms Eurodam
• October 4, 2024 : 23 Night Panama Canal and Eastern Caribbean - ms Nieuw Amsterdam

Top 5 Los Angeles Cruises

• January 8, 2025 : 16 Night Capitals Along The Canal Los Angeles To Miami - Seven Seas Grandeur
• November 27, 2024 : 32 Night Hawaii and South Pacific Discovery - Seabourn Quest
• January 25, 2026 : 16 Night Stars and Salsa Los Angeles To Miami - Seven Seas Grandeur
• May 17, 2025 : 18 Night Panama Canal - Ocean to Ocean - Island Princess
• May 9, 2025 : 33 Night Los Angeles, California To New York, Ny - Silver Shadow

Cruise Updates

This Royal Caribbean ship will be making six and eight day trips to various parts of the Caribbean through the end of October

Memorable cruises to India and South America are at the top of our list of the most interesting cruises scheduled for October

Our top 10 list from Orlando's closest cruise port include a lot of Caribbean options, including some that span the Thanksgiving holiday

Yeah, they're all a year away, but you might need some time to plan for one of these amazing (and sometimes lengthy) cruises scheduled for next April.

Our database of over 13,000 upcoming cruises now includes the full schedule of departures from Shanghai

These 5 Arizona hotels were just named among the world's best. Here's why they stand out

Five Arizona hotels were just named among the best in the world for 2024.

Travel + Leisure unveiled its 2024 T+L 500 list of the world's best hotels, compiled based on ratings from its readers, in its May issue. The list includes five Arizona hotels, including four that made T+L's 2023 best hotels in Arizona ranking .

Readers evaluate based on their levels of quality, luxury, service and amenities. Here's a look at which Arizona hotels made the Travel + Leisure 2024 best hotels list.

For more hotels recognized as being among the best of metro Phoenix, read about the honorees in  U.S. News & World Report's 2024 ranking ,  Forbes' 2024 Star Awards , and  Esquire's best new hotels in the world .

Five Arizona hotels selected by Travel + Leisure

Readers of Travel + Leisure, America's largest travel media brand, selected five Arizona hotels on its 2024 ranking of the world's best hotels:

• Castle Hot Springs, Morristown.
• The Hermosa Inn, Paradise Valley.
• Mountain Shadows Resort, Paradise Valley.
• Sanctuary Camelback Mountain, A Gurney's Resort & Spa, Paradise Valley.
• Tanque Verde Ranch, Tucson.

“We’re honored to be recognized on the highly coveted T+L 500 List,” said Andrew Chippindall, general manager of Mountain Shadows Resort. “It’s a true testament to our team’s unwavering commitment to providing exceptional experiences for our treasured guests.”

How Travel + Leisure World's Best hotels 2024 were chosen

The T+L 500 list is derived from T+L's annual World's Best Awards, selected based on reader reviews and feedback. Readers were surveyed about their travel experiences around the world, including hotels, cities, islands, airlines, cruise ships and other experiences.

Readers rated hotels based on their rooms and facilities, location, service, food and overall value. They scored each category on a scale from "excellent" to "poor."

The hotels recognized this year are favorites among the publication's readers, who named Castle Hot Springs the best Arizona hotel of 2021 and 2022 and the Hermosa Inn the state's best of 2023. All except for Tanque Verde Ranch were included on last year's list of the 10 best hotels in Arizona.

Michael Salerno is an award-winning journalist who’s covered travel and tourism since 2014. His work as The Arizona Republic’s consumer travel reporter aims to help readers navigate the stresses of traveling and get the best value for their money on their vacations. He can be reached at   [email protected] . Follow him on X, formerly Twitter:   @salerno_phx .

Support local journalism.   Subscribe to  azcentral.com  today.

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Cruising the Moskva River: A short guide to boat trips in Russia’s capital

There’s hardly a better way to absorb Moscow’s atmosphere than on a ship sailing up and down the Moskva River. While complicated ticketing, loud music and chilling winds might dampen the anticipated fun, this checklist will help you to enjoy the scenic views and not fall into common tourist traps.

How to find the right boat?

There are plenty of boats and selecting the right one might be challenging. The size of the boat should be your main criteria.

Plenty of small boats cruise the Moskva River, and the most vivid one is this yellow Lay’s-branded boat. Everyone who has ever visited Moscow probably has seen it.

This option might leave a passenger disembarking partially deaf as the merciless Russian pop music blasts onboard. A free spirit, however, will find partying on such a vessel to be an unforgettable and authentic experience that’s almost a metaphor for life in modern Russia: too loud, and sometimes too welcoming. Tickets start at $13 (800 rubles) per person.

Bigger boats offer smoother sailing and tend to attract foreign visitors because of their distinct Soviet aura. Indeed, many of the older vessels must have seen better days. They are still afloat, however, and getting aboard is a unique ‘cultural’ experience. Sometimes the crew might offer lunch or dinner to passengers, but this option must be purchased with the ticket. Here is one such  option  offering dinner for $24 (1,490 rubles).

If you want to travel in style, consider Flotilla Radisson. These large, modern vessels are quite posh, with a cozy restaurant and an attentive crew at your service. Even though the selection of wines and food is modest, these vessels are still much better than other boats.

Surprisingly, the luxurious boats are priced rather modestly, and a single ticket goes for $17-$32 (1,100-2,000 rubles); also expect a reasonable restaurant bill on top.

How to buy tickets?

Women holding photos of ships promise huge discounts to “the young and beautiful,” and give personal invitations for river tours. They sound and look nice, but there’s a small catch: their ticket prices are usually more than those purchased online.

“We bought tickets from street hawkers for 900 rubles each, only to later discover that the other passengers bought their tickets twice as cheap!”  wrote  (in Russian) a disappointed Rostislav on a travel company website.

Nevertheless, buying from street hawkers has one considerable advantage: they personally escort you to the vessel so that you don’t waste time looking for the boat on your own.

Prices start at $13 (800 rubles) for one ride, and for an additional $6.5 (400 rubles) you can purchase an unlimited number of tours on the same boat on any given day.

Flotilla Radisson has official ticket offices at Gorky Park and Hotel Ukraine, but they’re often sold out.

Buying online is an option that might save some cash. Websites such as  this   offer considerable discounts for tickets sold online. On a busy Friday night an online purchase might be the only chance to get a ticket on a Flotilla Radisson boat.

This  website  (in Russian) offers multiple options for short river cruises in and around the city center, including offbeat options such as ‘disco cruises’ and ‘children cruises.’ This other  website  sells tickets online, but doesn’t have an English version. The interface is intuitive, however.

Buying tickets online has its bad points, however. The most common is confusing which pier you should go to and missing your river tour.

“I once bought tickets online to save with the discount that the website offered,” said Igor Shvarkin from Moscow. “The pier was initially marked as ‘Park Kultury,’ but when I arrived it wasn’t easy to find my boat because there were too many there. My guests had to walk a considerable distance before I finally found the vessel that accepted my tickets purchased online,” said the man.

There are two main boarding piers in the city center:  Hotel Ukraine  and  Park Kultury . Always take note of your particular berth when buying tickets online.

Where to sit onboard?

Even on a warm day, the headwind might be chilly for passengers on deck. Make sure you have warm clothes, or that the crew has blankets ready upon request.

The glass-encased hold makes the tour much more comfortable, but not at the expense of having an enjoyable experience.

Getting off the boat requires preparation as well. Ideally, you should be able to disembark on any pier along the way. In reality, passengers never know where the boat’s captain will make the next stop. Street hawkers often tell passengers in advance where they’ll be able to disembark. If you buy tickets online then you’ll have to research it yourself.

There’s a chance that the captain won’t make any stops at all and will take you back to where the tour began, which is the case with Flotilla Radisson. The safest option is to automatically expect that you’ll return to the pier where you started.

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