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Global Travel International   Reviews

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Reviews 1.9.

Most relevant

This is not a real business opportunity. They will absorb your money!

Date of experience : August 04, 2017

I never received a card or a number …

I never received a card or a number after making a payment. Threw money away.

I don't know why I received this email

I don't know why I received this email. The email address used is not for anyone named Donald.

Every time i try to used the card the …

Every time i try to used the card the hotel will not take it so i have to say not worth it

Date of experience : August 05, 2017

I gave you a 2-star because the quality…

I gave you a 2-star because the quality of the company has fallen below expectations when planning trips have a lot of complications when trying to get flights can never get one way flights always have to have a connection so for that the rating has dropped before company was at top rating people were happy with the trips and how they went about booking them now people are not excited about using this company prefer to use online services with Travelocity and things like that because the quality of the company has fallen

Date of experience : February 26, 2018

I have no complaints

I have no complaints. They answered my questions fast. Happy so far.

Date of experience : June 07, 2021

I can never get someone to answer

I can never get someone to answer, on hold up to hour or more.

Terrible company,not worth the money

Terrible company,not worth the money. Customer service awful

Lovely website business

Date of experience : August 13, 2017

horrible company to deal with

Poor services.

Date of experience : October 09, 2017

Staff is great to work with

Never received phone or email ….

Never received phone or email communication!!!

Date of experience : September 07, 2017

Very informative and helpful

Hassel free.

Hassel free, respectful.

Global Travel International   Reviews

In the Travel & Vacation category

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Company activity See all

Write a review

Reviews 1.9.

Most relevant

Horrible company

Horrible company! This company is a scam! They do nothing for you! And I would've cancelled my membership immediately after I was charged however, it was impossible to get in touch with anyone & no one would respond to my calls or emails. They do not do what is promised. I did not receive any discounted trips or even hotel rates. The rates are their site are more expensive than hotels.com. No one should ever sign up for their membership, the commission is very minimal and takes forever to be paid out. They should be put out of business. I wish I had read the complaints on this site before I joined the site. Such a huge disappointment!! So sad that a company can be able to take such advantage of people. This company's membership is USELESS!!

Date of experience : November 01, 2023

Daughter travelled to New Zealand with Global Travel

When my daughter L. said she was going to New Zealand for a year (from Ireland) on her own, I was very concerned. She said she was organising her trip through Global Travel. Global Travel organised the flights to New Zealand via San Francisco, the stopover visa in the USA, her accommodation in Auckland, someone to meet her in the airport in Auckland and drive her to her accommodation, a four-day site-seeing trip in Auckland, and an interview. We are now nearly a week later. Everything that Global Travel said they would do has occurred. L. had the interview and got the job. There is no amount of money that can buy this peace of mind for a parent. Thank you so much Global Travel.

Date of experience : March 10, 2023

Joined, still a member and would join again

Joined them as a travel agent years ago as I travel quite a bit (not during covid). I get travel agent discounts (hotels, cars, and cruises not on airlines). Their travel agent rates are usually much better than I can find elsewhere online. Commission have always been paid on time for me when I book for others. The are the oldest in the home based space. Also like you can call up to make reservations and get help with your bookings.

Date of experience : May 20, 2021

Several Issues...

The wait on the phone for customer service is ridiculous...call backs are rare....customer service on the management level is lacking...customer service hours should be longer. Pay is not timely....exceeded 30 days and I got tired of checking. Still don't know if I have received anything. On a brighter note... There are some decent customer service agents. I finally got a manager to correct an ongoing issue and go beyond. The system is easy to navigate. Hope this helps!

Date of experience : August 04, 2017

I had book 4 clients to BB Barbados …

I had book 4 clients to BB Barbados april 25, 2017. I turned in the commission sheets after the trip. I have been getting the run around such as, being transferred to different people in the GTI, person I was talking to, I was told she was not working there at GTI, emails that was sent regarding this matter, came back to me . There was no one who answered my questions regarding this matter. also I ordered Thank you cards, and never got product or money back. It makes me sort of scared to try to book anyone for trips, flights, because I am not sure GTI will honor the bookings. R. Allen, ITA

Date of experience : August 07, 2017

Stay away! They are scammers!

They promise you everything and anything just to trap you in! They advertise fake photos of food where their food tastes and looks sh**, they advertise nice attractions what are closed already for years, they advertise beautiful rooms and they actually smell of damp! Don’t trust them!

Date of experience : August 17, 2022

Very difficult to get responses to questions or issues

I never get replies to emails I send with issues, and when I call with an issue, it takes forever for someone to respond. Very dissatisfied with the customer service. Also very displeased with how long it takes to get commissions paid. It seems to drag out for 6+ months, and then I'm told if I cancel my membership I will forfeit any unpaid commissions, regardless of how long ago they were earned. Then I keep getting offers to upgrade the membership for more money - it seems like a scam at this point. The hotels on the website tend to be ones I've never heard of and I can usually get better rates on my own by going directly to the hotel or through a different booking website.

Not a company to engage with

Impossible to reach GTI support staff at any level. They do not respond to voice mail or email requests. You are put on multiple holds, often disconnected. They do not pay their commissions owed to agents citing non payment from sellers which is a total scam. Properties such as Fairmont, Hertz pay their accounts. This company goes by various other names, Globaltravel.com, Valu-pass.com, Gtimemberships.com, Globaltravelworks.com and Infovpass.com. DO NOT DO BUSINESS WITH ANY OF THESE COMPANIES, AND DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!!! They make fraudulent, unauthorized charges, one being renewing memberships over a month before they expire at escalated rates. Afterr literally hours of attempting to reach someone at GTI, you get responses from them saying they created a policy, without notifiying you, that you have to cancel between certain dates. Huge staff turn over.

Date of experience : August 06, 2017

I'm not happy with the membership i got …

I'm not happy with the membership i got and have had to jump thur hoops to get information and learn the website! and there have been no discounted fares at all for me to continue paying the amount each year for this service!

Date of experience : August 05, 2017

No valid communication

I joined this company as an agent. I was immediately transferred to US status. Software out of date. Amateur type so called training. No or very little communication. I cancelled my membership but one year on they have charged me £140+ and get away with it because they have my bank details. Absolutely horrible company , indeed are scammers !!! I've had to close my bank account t of 42 yes because of this .

Date of experience : March 25, 2018

I joined Global Travel International …

I joined Global Travel International almost one year ago. I explained multiple times to multiple people within the company that I was unable to see their training videos and asked what I could do to see them in another way, or if someone could help answer questions I had. Months later, still no help. Constantly, getting "well let me see what I can do and I'll get back with you" or "well who did you speak with" and after I respond, they never respond back. I've lost multiple customers because I did not know what to do. I've not received one sale and it's quickly approaching one year with the company.

Worst customer service and hold tIme …

Worst customer service and hold tIme ever. My website was suspended and explain why just that it was cancelled before I actually cxl my memebership. I CALLED LEFT NUMEROUS message and no return calls. Will NEVER REFER anybody to this company to work or purchase from

I made a hotel reservation using this scammer company. They took my money and send me a confirmation e-mail stating that my book has been booked. A few weeks, later when I arrived to the hotel, they did not have the book reserved. All they did was apologize... truly ridiculous and would not recommend them to anyone. Shame on you for not taking care of your customers and only worrying about profiting. I will never use you again.

Date of experience : May 06, 2022

unhappy agent

I am one of the agents I have called 4 to 5 times to try to get the website fixed so I can use it to book reservations for customers and they've never fixed it and they don't return my calls!!!

I would give zero stars if I could

I would give zero stars if I could. I had a horrible experience with this service. I expressed that at te time and they were unsympathetic and even less helpful. As a result I never used their service again. Since then I have been bombarded with unwanted phone calls and emails. I have asked countless time to be removed from the contact list yet today I was sent an email asking for a review. So to summarize GTI it is a horrible service, their customer service is worse than Comcast, and they are an overall nuisance

Absolutely a SCAM

Absolutely a SCAM. You won’t receive or be able to track commission. Customer service reps are mean, unprofessional and lack knowledge. I have over $6000 in trips booked and won’t receive a dime BUT this company will. For a $4500 I was only going to receive $145 that I have to wait 3 months for.. I will have paid more to be a member that what I will ever receive

Date of experience : August 03, 2022

Do not join

Do not join. We signed up for their advertsied $1 silver package month trial.Not only did they take out the $1 but proceeded to almost immediately take out 15 times that from our account. No communication on our refund or acknowledgement even though we have contacted them numerous times. Necessary government agencies will be notified with evidence.

Date of experience : April 03, 2019

Reply from Global Travel International

Hi Lexy, Sorry about your experience with our program. We're upfront in regards to the billing process. You agreed to a 3 day trial with a $19.99 monthly fee. We do a pre-authorization of $19.00 to your credit card as stated on the terms & conditions on the site. Our records show that you spoke with our member team today and we released the pre-authorization on your account. If you're ever interested in saving up to 70% off your travel in the future, please feel free to give us a call. Thanks, Management

To have access to different Global …

To have access to different Global Travel databases it cost, it appears this travel agent is more about the money than customer service, plus I couldn't set up my web page the way I wanted to. Will not renew my membership in December.

Date of experience : November 19, 2017

Dont know what has changed with this …

Dont know what has changed with this company, but my dad loved them before he died, and I decided to keep it going but their customer service has gotten really terrible, not sure if its because I don't do the numbers he did or what... but I have had three groups decide to book elsewhere because of the amount of time it takes for me to even get group pricing...

Date of experience : August 23, 2017

Independent Travel Agent with this company.

I recently became a travel agent with this company and I will not be renewing my membership. The hold time is terrible for customer service and after you hold for 30 minutes the phone hangs up, which you have call and ask for another department to transfer you to existing members. In addition I have yet to receive any of my commission on any of my bookings that I have booked over 6 months ago. In all honesty I read the reviews before I signed up, but the reviews were 50/50, so I decided to give them a chance. What a mistake. They only care about pitching you different levels which make you spend more money.

ABOUT GLOBAL TRAVEL COLLECTION​

Global Travel Collection is an internationally-renowned travel agency delivering personalized services for over 30 years backed by powerful industry relationships.

Ranked among the top ten agencies by Business Travel News and Travel Weekly — and with annual sales of nearly $1.5 billion — we leverage our network of contacts in the airline and hotel industries to bring the most competitive pricing and negotiations for your corporate and executive VIP travel.

OVER 300 TALENTED CORPORATE AGENTS

Top-rated executive corporate travel agents and account managers

Experienced, well-connected, and client-focused service 24/7 live support

BUSINESS Travel

Please complete this form so we can match your organization with the best dedicated service set-up that fits your needs.

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Contact Global Travel Collection: [email protected]

October 12, 2021

“Atlanta as an international gateway city is incredibly important to GTC, and we are proud to bring this talented group of travel advisors to this office location,” said Angie Licea, President, Global Travel Collection. “The timing feels right as well. The recovery of both corporate and leisure travel from the pandemic is starting to gain momentum, and the value of a travel advisor is becoming more apparent than ever.” Jackie Friedman, President, Family Bonds Foundation

Travel Agency to Curate Luxury and Corporate Travel Experiences for Local Area Businesses and Residents

NEW YORK (October 12, 2021)  – Global Travel Collection (GTC), one of the world’s largest and most sophisticated communities of travel industry agents and agencies, today announced the opening of a new office in Atlanta. Serving as the storefront for 20 expert travel advisors, the office is located in the Colony Square building at 1175 Peachtree Street.

GTC, a division of Internova Travel Group, was created in 2020 when two iconic travel agency brands Protravel International and Tzell Travel Group merged into one organization. Additional agencies within the Collection include Andrew Harper, Colletts Travel, In the Know Experiences, All Star Travel Group and R. Crusoe & Son, all of which are committed to delivering high-touch, personal travel expertise to luxury leisure, VIP corporate and entertainment production clients worldwide.

“Atlanta as an international gateway city is incredibly important to GTC, and we are proud to bring this talented group of travel advisors to this office location,” said Angie Licea, President, Global Travel Collection. “The timing feels right as well. The recovery of both corporate and leisure travel from the pandemic is starting to gain momentum, and the value of a travel advisor is becoming more apparent than ever.”

As the world is reopening for travel, 79 percent of Americans prefer working with a human being over an online travel agency to plan an important trip, according to a recent survey from Internova Travel Group, whose recent ‘Go Human. Book Human.’ advertising campaign exclusively features GTC advisors on its  BookHuman.Travel  site. The survey also found that younger generations of travelers, more so than other generations, are looking to travel advisors to help them plan their next trips.

As part of Internova Travel Group, GTC’s luxury travel advisors can offer clients complimentary amenities at the world’s most distinguished premium properties, including Four Seasons, Dorchester and Regent; specially-priced cruise vacations; negotiated rates for many specially-arranged tours; and exclusive access to some the world’s best premium travel experiences. The Atlanta office will be hosting a travel event for consumers with their luxury cruise partners later in the year.

“I am looking forward to finally connecting with clients in person again,” said Peter Lloyd, a luxury travel advisor with Protravel International, a luxury travel agency brand within GTC. “The new office also allows me to curate incredible itineraries for new clients.”

Georgia Schley Ritchie, another luxury travel advisor with Protravel International, said, “Being able to share resources and collaborate with other top advisors in the same space will ensure that our valued clients continue to receive the high-touch service and VIP treatment they have come to expect and appreciate from Protravel.”

“Opening this new office is an amazing opportunity for us to offer our travel expertise to the Atlanta market,” said Anitra Williams, Branch Manager, Protravel International, Global Travel Collection. “Our advisors are well-known and very established, and they are eager to continue delivering seamless travel experiences for their clients. We’re also looking to add more luxury travel advisors to our team as we expand our offerings in the region.”

Advisors interested in learning more about affiliation with Global Travel Collection can contact:  [email protected] .

About Global Travel Collection

Global Travel Collection   (GTC), a division of Internova Travel Group, is the world’s largest collection of international luxury travel agencies, including the well-established networks of Protravel International, Tzell Travel Group, and Colletts Travel, as well as Andrew Harper, In the Know Experiences, All Star Travel Group and R. Crusoe & Son. GTC advisors and agencies are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. The combined global reach and leverage translates into value, recognition, and preferential treatment for its world travelers.

About Internova Travel Group

Internova Travel Group   is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 62,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

Learn More About Internova Travel Group

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