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Best Online Travel Agencies

Booking.com is our top choice for making your trip arrangements

Ligaya Malones is an editor, blogger, and freelance writer specializing in food and travel. Ligaya's work has appeared in publications including Lonely Planet and BRIDES.

We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation. Learn more .

Planning a trip can be easier through an online travel agency than if you handle each aspect of the planning separately. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a range of dates, and other preferences, you will see a list of options for each aspect of travel.

The best online travel agencies offer options from the largest number of airlines, hotels, car rental agencies, and more. Look for sites that offer discounts for combining reservations for different aspects of your trip. For example, the best sites will have lower rates if you book both plane tickets and a hotel through their services. The best sites also provide reviews from customers who actually have booked through the service. These are our top picks.

• Best Overall: Booking.com
• Best Budget: Skyscanner
• Best Price Predictor: Hopper
• Most Innovative: Kiwi.com
• Best for Eco-Conscious: Kind Traveler
• Best for Social Impact: I Like Local
• Best for Design-Forward Homestays: Plum Guide
• Our Top Picks
• Booking.com

Kind Traveler

I Like Local

• See More (4)

Final Verdict

Frequently asked questions, methodology, best overall : booking.com.

 Booking.com

This industry leader offers one of the most comprehensive trip planning platforms on the Internet.

Lots of options to choose from

Interface is easy to use

Numerous filters to customize your search

Tricky to tell whether changes/cancellations can be made with Booking.com or the vendor directly

Booking.com was founded in 1996 and has grown into an industry leader that stands out for being one of the most comprehensive trip planning platforms out there. From one website, you can compare and book accommodations, flights (including one-way and multi-city flights), sightseeing activities, and even airport taxis. The website lists more than 28 million accommodation options, from hotels, hostels, and B&Bs to vacation homes and luxury resorts—you can browse more choices per destination on Booking.com than other online travel agencies. The website also performs well on cost and typically returns lower-than-average prices for flights and hotels. 

Booking.com's interface is also easy to use. On the home page, search for a hotel by entering your chosen destination and dates. Then, use the extensive list of filters—such as price range and distance from the city center—to narrow the results down and find the best fit. You can also search for a specific hotel, or seek inspiration by clicking through options grouped by destination or property type or by topic such as the country’s best Michelin-starred hotel restaurants or the top cities for vegan travelers. The flights, car rental, and other tabs are just as intuitive. 

Best Budget : Skyscanner

 Skyscanner

You can compare prices across airlines, hotels, and car rentals.

Simple interface

Option to toggle searches between specific dates or by monthly calendars

Search Everywhere button is great for spontaneous planners

Extra clicks are required to make a final purchase

Must read fine print for changes/cancellations—may need to deal directly with the vendor

Ads on the sidebar can be distracting

Find deals on airfare, hotels, and car rentals with an aggregator site like Skyscanner , which uses a metasearch engine to compare prices from all online travel agencies and the airline, hotel, or car rental company in question. Run searches with fixed dates, opt to compare airfare prices month to month, or click “Cheapest Month.” Searches also include options for nearby airports or non-stop flights only. With hotel searches, you can choose to select only from properties with free cancellation, a cleanliness rating of 4.5/5 or higher, or 3- or 4-starred hotels only. Car rental searches include an option to select “return car to different location.”

Once you’ve found the best rate, click on the link to be redirected to the third-party site to make your booking. Feeling spontaneous? The Search Everywhere button on the homepage offers a list of the cheapest flight deals for destinations both locally and across the world—just plug in your departure airport first.

Best Price Predictor : Hopper

The company claims a 95 percent accuracy rate at predicting when flights and hotel rates will be cheapest.

Color-coded system makes it easy to determine cheapest days to buy

App is easy to use

Option to track flights and receive alerts when the best time to buy arises

Some have mentioned the app functions better as a research tool than a booking tool

Unclear whether Hopper will price match if you find a cheaper flight elsewhere

Hopper is a travel app available on iOS and Android that aims to help travelers save on airfare by usng historical data and their own algorithm to predict when flights will be cheapest. Just type in where and when you’d like to fly and Hopper will present you with a color-coded pricing calendar indicating how much tickets are likely to cost. (Green is the least expensive, then yellow, orange, and red for most expensive.) Hopper will also recommend you either buy now or wait, or you can choose to watch a trip and receive notifications on the best time to buy. In addition, the app has expanded to offer hotel and car rental price predictions, too.

Some newer features since the app’s inception in 2009 include an option to freeze a price for a limited time—for an extra fee—as well as exclusive app-only discounts. Hopper is free to download, and you can choose to book directly through the app, though some users mentioned they use Hopper as more of a research tool before booking directly with the airline or hotel. The company claims a 95 percent accuracy rate at predicting flight rates up to a year ahead.

Most Innovative : Kiwi.com

This metasearch engine scours the web to piece together the ideal itinerary using planes, trains, buses, and more.

Creative itineraries get you where you need to go, especially if you’ve got a multi-stop trip

Kiwi Guarantee offers rebooking or cancellation protections

Nomad option appeals to travelers with a lot of flexibility

Creative itineraries mean you may not fly out of the same airport you flew into

Kiwi Guarantee has an additional fee

Charges all-in-one fee for booking flights, trains, buses (though you can always purchase a la carte)

Travelers planning multi-city destinations and seeking a bargain, as well as those looking to take planes, trains, and automobiles to get there, might consider Kiwi . Kiwi is a metasearch engine that scours and pieces together itineraries from various airlines (even if they don’t have a codeshare agreement), considers multiple airports (even if your arrival airport is different from departure), and offers booking options, whether you’re looking at very specific dates or more general ones (up to 60 nights).

Some will find the ability to make multiple bookings for a particular trip more convenient than going at it manually several different times, though note that you must opt into the Kiwi Guarantee program to access rebooking and refund protections should your reservation change or be canceled. Kiwi’s Nomad option allows you to plug in a bunch of destinations you’d like to visit and the length of your intended stay, and the website will churn out the most affordable itineraries for review.

Best for Eco-Conscious : Kind Traveler

A give-and-get business model means booking accommodations with exclusive perks, a donation to environmental organizations, and more.

All participating hotels include a local give-back component

Exclusive savings and perks

Participating hotels are located in some of the most beautiful places in the world

Inventory is much smaller compared to other booking platforms

Some of the amenities mentioned are based on availability only

In 2022, Kind Traveler (an online trave agency focused on hotel bookings) announced an increase in environmentally and socially conscious hotels, charity donations, voluntourism opportunities, and additional perks like waived resort fees or a welcome amenity.

Unlock exclusive hotel rates and perks from participating Kind Traveler hotels with a minimum $10/night minimum donation to a local charity. For example, stay at the Six Senses Laamu in the Maldives and receive up to $33 off the nightly rate and perks such as a food and beverage credit and an Earth Lab or Alchemy Bar workshop when you make a donation to Manta Trust. The organization funds coastal research to protect the island nation’s large yet fragile population of reef mantas.

Select from more than 140 participating hotels from the Hawaiian Islands to Bozeman, Montana, and the Maldives. Charities include wildlife, human rights, arts, education, and environmental preservation organizations.

Best for Social Impact : I Like Local

Choose from a host of travel experiences with the peace of mind that 100 percent of the cost goes directly to local partners.

Social impact mission woven into organization’s business model

Immersive experiences led by local guides

Range of experiences offered

May not be best fit for those seeking upscale, luxury experiences and stays

Can’t sort experiences by a list of countries (though an interactive map is available)

No experiences outside of Africa and Asia

For an online travel agency with a booking platform designed to route dollars spent directly to the communities travelers intend to visit, consider I Like Local . Visit the website to browse a host of travel experiences in countries including Indonesia, Kenya, and Cambodia. Experiences include homestays and farmstays as well as wellness and culturally oriented experiences—from cooking and cycling tours to weaving classes.

To search for an experience, select from drop-down items like travel dates and experience categories, or view a global map and click on a country to view experiences that way.

The platform got its start in 2014 and has grown to 4,000 local hosts across nearly 20 countries. As a social impact organization, 100 percent of each booking fee goes to local hosts. To date, 16,000 travelers have booked with I Like Local.

Best for Design-Forward Homestays : Plum Guide

Browse and book seriously vetted, design-forward vacation homes.

Highly curated inventory of vacation rentals across the world

Design-forward

Thorough vetting process

Does not publish guest reviews

Other platforms have homes available across more destinations

When it comes to booking a vacation home, serviced apartment, or condo, travelers are spoiled for choice. Plum Guide is an online travel agency that specializes in accommodations—though not just any home makes its directory. The company claims that each potential home listed on its site must jump through 150 hoops to be included, from internet speed and mattress and pillow quality to the showers’ water pressure and the home’s proximity to dining, shopping, and attractions.

Search by a featured collection on the website such as “ pet-friendly homes ” or “one-of-a-kind homes in Palm Springs.” Scroll to the bottom of its homepage to view its top destinations, as well as a list of all destinations where Plum Guide homes are available, including Barbados, Mexico, Portugal, Switzerland, the U.S., and Turkey. Note: From the top right-hand corner of the site, use the dropdown menu to select currency of choice.

As long as you know what you value most out of your travel experience—such as affordability, social impact, or luxe accommodations—there’s an online travel agency to help plan your next trip. Be sure to read the fine print, as some agencies are third-party websites and not direct vendors. If you're not sure where to start, Booking.com is your best bet for a smooth user experience and hard-to-beat offers on flights, hotels, and other travel arrangements.

What Is the Biggest Travel Agency?

Our choice for best overall, Booking.com, is known as an industry leader with listings for all major hotels, airlines, car rental companies, and more. It boasts more choices for accommodations per destination than any other site, and we found its interface to be user-friendly.

Are Online Travel Agencies Worth It?

This depends on your needs and priorities. The best online travel agencies certainly can save time by booking everything all at once. However, if you're someone who is good at haggling and enjoys the details of planning a trip, you might be able to find better deals by reaching out to hotels or other destinations and speaking to someone personally.

Is It Cheaper to Book Online Than With a Travel Agent?

Not always. A travel agent you know and trust should have the experience and connections to find deals that can match or surpass what you'll find online. Additionally, if something goes wrong, travel agents provide you with an actual person you can use as an advocate to correct the problem . But if you don't have access to a good travel agent, online sites still provide plenty of ways to streamline planning and save money .

We considered dozens of online travel agencies and narrowed down the options based on user experience, volume and quality of inventory, unique offerings and specials, and customer reviews. We also assessed travel companies’ environmentally and socially conscious policies.

Catherine Falls Commercial / Getty Images

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United Airlines flight credits: Everything you need to know

Editor's Note

Update: Some offers mentioned below are no longer available. View the current offers here .

Like many other carriers United Airlines has eliminated change fees on many flights and has been issuing credits for canceled trips since the height of the pandemic.

Following COVID-related cancellations, travelers have had to learn to navigate the world of travel credits in a serious for the very first time. And, whether or not it's the airline's intention, the intricacies of these various carrier-specific certificates can add yet another layer to the already complex process of booking a flight.

In most cases, if United cancels your flight, you're eligible for a refund to your original form of payment. Meanwhile, if you are the one making the choice not to travel, you'll most likely end up with what the airline calls a "future flight credit," or an Electronic Travel Certificate (ETC), which are two different instruments.

Both types of credits can be used to book new travel, but there are some important nuances to note. For instance, future flight credits are valid for less time. They also can't be redeemed for someone else unless you purchased your ticket on or before Aug. 31, 2021.

After reading this guide, you'll walk away with a better understanding of United's various flight credits, and how you can redeem them when booking a flight.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter .

Accruing electronic travel certificates

Of United's two flight credit offerings, electronic travel certificates are the most useful since they're valid for longer (two years from the issue date) than future flight credits. They can also be combined with other ETCs and can be redeemed for travel for someone other than the person whose original trip was changed. In short, they're basically like money that you just happen to have to spend on United.

United customers who have experienced various service lapses are likely already familiar with ETCs. You'll receive one whenever the airline issues any form of monetary compensation — an extra-long delay, broken in-flight entertainment system, involuntary denial of boarding and so on.

Until recently, customers taking advantage of United's free-change policy had been able to request an ETC when voluntarily canceling a flight. The airline has since made that process a bit more complicated , but you may still be eligible for a certificate instead of a future travel credit. You'll need to speak with a reservations agent at (800) 864-8331 to make the request.

Redeeming electronic travel certificates

United now lists travel credits on the "My account" page, which you can access right here when logged into your MileagePlus account. Unfortunately, the airline's website only seems to track a portion of a customer's available ETCs — I keep mine organized in a spreadsheet, and I recommend you do the same.

ETCs can be redeemed for travel operated by partners, as long as at least one segment in the itinerary is operated by United and United Express.

If you've selected an eligible flight, you'll see an option to redeem your ETCs on the payments page. Certificates can be used to cover the cost of seat assignments when selected during the purchase process, too, which adds another layer of usefulness.

Related: Here's what to do if you need to cancel your trip

ETCs can be used multiple times — if the flight costs less than the value of the certificate, the balance will remain on your account. If you're purchasing a higher-cost flight, you can combine ETCs with a credit card payment to cover the difference.

After you successfully enter an ETC, including the year issued, 10-digit PIN code and the recipient's last name, you'll see the amount deducted from your flight total.

United recently added the ability to combine up to 10 ETCs on the airline's website. Alternatively, you can call the reservations line at (800) 864-8331 to have your certificates combined over the phone. Just note that when combining certificates over the phone, the expiration date may be updated to 24 months from the date the oldest ETC was issued, not 24 months from the date your ETCs are combined, so that's something to keep in mind.

Future flight credit

Unlike ETCs, future flight credits can be used to cover the cost of partner flights, even those without a United flight on the same itinerary, as long as those flights are available to book via United, either on United's own website or by calling reservations at (800) 864-8331.

These credits can normally only be used by the traveler whose name was on the original reservation. However, United is allowing credits issued for tickets purchased on or before Aug. 31, 2021, to be used to book travel for others.

To view your current future flight credits, log in to United's website then head to the "My trips" page right here . From there, click the "Future flight credit" tab and select the "Book with credit" option to book a new trip.

Unfortunately, I haven't had success redeeming future travel credits for revenue tickets online — you can always give reservations a call at (800) 864-8331 to rebook if you receive an error, such as the one I've repeatedly encountered below.

For a while, if you moved to a lower-cost flight, you lost any residual value. Luckily, United backtracked on this strict restriction in April 2021. You'll now get a new future flight credit when rebooking to a less expensive flight.

The same applies when using the future flight credit tool to rebook canceled award tickets. If your new flight requires fewer miles or a lower cash co-pay, you'll receive a refund for the balance once you reissue the ticket.

Your first instinct may be to cancel and redeposit the award, for added flexibility, but if you had been able to lock in a lower-rate award with your original booking, it may be advantageous to call in and request an agent's help in making the change.

If United canceled your original flight and the airline still offers service between the same cities on your new travel date, a reservations agent may be able to reissue your award in the originally ticketed cabin at the original rate.

Related: Guide to the United MileagePlus program

For example, since United was responsible for the cancellation, in my case, an agent may be able to honor my original 60,000-mile award rate between Newark (EWR) and Dublin (DUB), even if a similar award is priced higher on United's website today. There's never any guarantee, but it's certainly worth making the request.

Meanwhile, if you're looking to book a cash fare, you may be able to call United reservations at (800) 864-8331 to have your future flight credit canceled, with the balance issued in the form of an ETC, instead. That's certainly your best bet if you're looking to move to a lower-cost flight, or prefer to use your credit to book travel for someone else.

United TravelBank

United offers a third type of travel credit, via the airline's TravelBank . Customers purchase these credits directly — they're not issued following a customer service complaint or flight cancellation. It's also possible to boost your balance with the since-discontinued United TravelBank Card.

The information for the United TravelBank Card has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

Generally, it doesn't make sense to tie up funds without some sort of additional return, but United does occasionally offer incentives for customers to add funds to their TravelBank, in the form of a percentage bonus or fixed mileage earnings, such as 5 miles for every dollar spent .

TravelBank funds can be redeemed for flights operated by United and United Express. Unfortunately, they cannot be combined with ETCs or future flight credits, and, since they offer the longest validity, I'd use up any other credits before tapping your TravelBank.

Related: Hotel and airline elite status extensions stretching into 2023

Expiration policy

While United miles no longer expire , all of the carrier's travel credits are subject to expiration as follows:

• Electronic Travel Certificates: 24 months from issue date*
• Future flight credit: 12 months from original ticket issue date**
• TravelBank: 5 years after last activity

*All electronic certificates due to expire prior to Dec. 31, 2022, will be extended until Dec. 31, 2022. **Future flight credits issued on or before Dec. 31, 2021, will be valid until Dec. 31, 2022

So keep these policies in mind if you have a few different types of credit since you'll want to use the ones expiring soonest first.

Bottom line

Navigating United's various travel credits and policies can seem daunting, and perhaps needlessly complex. Still, armed with this guide, you should have a much better idea of how to identify which credits you have at your disposal, and how to make the most of them when booking your next trip.

Additional reporting by Benji Stawski.

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• Kauai Inn $248+
• Flight Los Angeles - Hawaii (LAX - USHI) $232+
• Flight San Diego - Hawaii (SAN - USHI) $256+
• Flight San Francisco - Hawaii (SFO - USHI) $261+
• Super 8 by Wyndham San Diego Hotel Circle $92+
• California Suites Hotel $98+
• Best Western Seven Seas $105+
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• Flight Houston - San Diego (HOU - SAN) $40+
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• Flight Dallas - Phoenix (DFW - PHX) $39+
• Flight Ontario - Phoenix (ONT - PHX) $48+
• Flight Los Angeles - Phoenix (LAX - PHX) $54+

Los Angeles

• Boutique Hostel $34+
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• Four Points by Sheraton Los Angeles International Airport $108+
• Rotex Western Inn $113+
• La Quinta Inn & Suites LAX $115+
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• Flight Oakland - Los Angeles (OAK - LAX) $33+
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• Flight Houston - Los Angeles (HOU - LAX) $67+
• Flight Houston - Los Angeles (IAH - LAX) $67+
• Flight Newark - Los Angeles (EWR - LAX) $69+
• Selina Gold Dust $59+
• La Quinta Inn by Wyndham Miami Airport North $77+
• Motel 6 Miami. Fl $78+
• Miami Gardens Inn & Suites $86+
• La Quinta Inn & Suites by Wyndham Miami Airport East $92+
• Days Inn by Wyndham Miami International Airport $93+
• Holiday Inn Miami West - Airport Area $105+
• The Palms Inn & Suites Miami, Kendall, Fl $108+
• Holiday Inn Express & Suites Miami-Kendall $109+
• Radisson Red Miami Airport $113+
• Courtyard by Marriott Miami West/FL Turnpike $115+
• Flight Atlanta - Miami (ATL - MIA) $37+
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• Flight Chicago - Miami (ORD - MIA) $38+
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• Flight Philadelphia - Miami (PHL - MIA) $38+
• Flight Charlotte - Miami (CLT - MIA) $48+
• Flight Houston - Miami (HOU - MIA) $50+
• Flight Houston - Miami (IAH - MIA) $50+
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• Flight Boston - Miami (BOS - MIA) $60+
• Hometowne Studios by Red Roof Denver - Glendale/Cherry Creek $59+
• Super 8 by Wyndham Denver Stapleton $86+
• Microtel Inn & Suites by Wyndham Denver Airport $98+
• Baymont by Wyndham Denver International Airport $103+
• La Quinta Inn & Suites By Wyndham Denver Airport Dia $106+
• Quality Inn & Suites Denver International Airport $106+
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• Flight Minneapolis - Denver (MSP - DEN) $35+
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• Flight Ontario - Denver (ONT - DEN) $58+
• Flight Dallas - Denver (DFW - DEN) $80+
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• Hi Boston Hostel $67+
• Found Hotel Boston Common $90+
• Temple Place Suites $166+
• Flight Baltimore - Boston (BWI - BOS) $40+
• Flight Newark - Boston (EWR - BOS) $56+
• Flight Fort Lauderdale - Boston (FLL - BOS) $58+
• Ramada Plaza by Wyndham Atlanta Airport $60+
• La Quinta Inn & Suites by Wyndham Atlanta Airport North $98+
• Sonesta Atlanta Airport North $102+
• Flight Philadelphia - Atlanta (PHL - ATL) $32+
• Flight Baltimore - Atlanta (BWI - ATL) $36+
• Flight Miami - Atlanta (MIA - ATL) $36+
• Generator Madrid $31+
• C&h Aravaca Garden $39+
• Toc Hostel And Suites Madrid $43+
• Flight Newark - Barcelona (EWR - BCN) $348+
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• Flight Philadelphia - Florida (PHL - USFL) $37+
• Flight Baltimore - Florida (BWI - USFL) $38+
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• Flight Atlanta - Tampa (ATL - TPA) $39+
• Flight Houston - Tampa (HOU - TPA) $42+
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New Orleans

• Ramada by Wyndham New Orleans $67+
• Maison Saint Charles by Hotel RL $98+
• Hampton Inn & Suites New Orleans Canal St. French Quarter $100+
• Flight Dallas - New Orleans (DFW - MSY) $38+
• Flight Atlanta - New Orleans (ATL - MSY) $40+
• Flight Fort Lauderdale - New Orleans (FLL - MSY) $40+

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Simply use one of our travel search engines to scan for prices gathered from hundreds of travel sites. KAYAK’s search results pages have loads of filter options to help you find deals, discover exactly what you’re looking for and make booking seamless. Plus, there’s no extra fee from KAYAK.

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Search flights , hotels , rental cars , travel guides and more with KAYAK. KAYAK searches hundreds of other travel sites at once to get you the information you need to make the right decisions.

Request access to the SkyMiles for Business application to manage small and medium-sized companies travel programs Learn More

Corporate travel professionals have rated Delta No. 1 in the annual Business Travel News Airline Survey for the 13th year in a row. Read More.

Delta’s Chief Sustainability Officer Pam Fletcher outlines the company’s bold strategy for achieving net zero-emissions and more sustainable travel by 2050. Explore now.

Exception Policies

Updated - Brazil is reinstating visa requirements for citizens of the United States, Canada and Austraila. As of April 10, 2025 citizens from these three countries will need a tourist or business visa upon arrival to Brazil.

Taking care of our business customers and offering the right programs to meet their needs is one of our core values.

Improvements are being made to the Virgin Atlantic Upper Class Wing check-in and security at London Heathrow Airport from now through May 2024, and access may be affected during certain periods of time.

Passport…wallet…Fly Delta app. Delta customers flying from Paris-CDG will find a travel tool with all they need for a smoother trip when they download the Fly Delta app.

Policy Updates

Starting the week of January 8, 2024, Delta is removing access to Delta products and services from non-IATA and non-ARC accredited travel agencies and other sellers of travel (“non-accredited agencies”) via the Amadeus, Travelport or Sabre Global Distribution Systems (GDS).

This year, we launched three special new offerings in Delta One to elevate the onboard experience for you and your travelers.

Delta would like to remind Travel Agencies that have customers with unused tickets that were extended through December 31, 2023, that they need to rebook and reissue their ticket by December 31, 2023.

From 22 brand new gates to premium shops and restaurants, Delta is investing heavily in the crossroads of the West.

Network Updates

Delta Air Lines and airBaltic have officially launched their codeshare partnership, providing customers with more convenient connections and more flexible booking and ticketing options between North America and Latvia.

You continue to tell us how important it is to get your travelers to their destination on time and with bags. As such, operational excellence is at the core of everything we do and is a key tenet of the Delta Business value proposition.

Delta remains the best airline for business travelers for the 13th year in a row, with top marks for Delta’s exceptional customer service, distribution channels and expansive network.

Wherever your customers’ travels take them, Delta Air Lines and its expanded Joint Venture (EJV) partners Air France, KLM and Virgin Atlantic are offering more convenience, connectivity and a vast choice of exciting destinations to discover this winter.

1 Based on Jan. - Dec. 2023 statistics for on-time arrival (A0) and completion rate as provided by FlightStats for all flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. 2 DOMESTIC MAINLINE PERFORMANCE: Based on Jan. - Oct. 2023 statistics for mishandled bags per 1,000 passengers enplaned as provided in the Oct 2023 DOT Air Travel Consumer report for domestic flights scheduled and compared to other U.S. global carriers flying transoceanic routes: United Airlines and American Airlines. Updated on 2/14/2024.

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Automatic Refunds and No More Hidden Fees: D.O.T. Sets New Rules for Airlines

The Transportation Department issued new requirements on refunds when flights are canceled or delayed and on revealing “junk” fees before booking. Here’s what passengers can expect.

By Christine Chung

The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.

“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” said U.S. Transportation Secretary Pete Buttigieg in a statement, adding that the changes would not only save passengers “time and money,” but also prevent headaches.

The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks. They will also require them to reveal all fees before a ticket is purchased.

Airlines for America , a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T. consumer protection regulations.

Passenger advocates welcomed the new steps.

Tomasz Pawliszyn, the chief executive of AirHelp, a Berlin-based company that assists passengers with airline claims, called it a “massive step forward and huge improvement in consumer rights and protection” that brings the United States closer to global standards in passenger rights.

Here’s what we know about the D.O.T.’s new rules, which will begin to go into effect in October.

There’s now one definition for a “significant” delay.

Until now, airlines have been allowed to set their own definition for a “significant” delay and compensation has varied by carrier . Now, according to the D.O.T., there will be one standard: when departure or arrival is delayed by three hours for domestic flights and six hours for international flights.

Passengers will get prompt refunds for cancellations or significant changes for flights and delayed bags, for any reason.

When things go wrong, getting compensation from an airline has often required establishing a cumbersome paper trail or spending untold hours on the phone. Under the new rules, refunds will be automatic, without passengers having to request them. Refunds will be made in full, excepting the value of any transportation already used. Airlines and ticket agents must provide refunds in the original form of payment, whether by cash, credit card or airline miles. Refunds are due within seven days for credit card purchases and within 20 days for other payments.

Passengers with other flight disruptions, such as being downgraded to a lower service class, are also entitled to refunds.

The list of significant changes for which passengers can get their money back also includes: departure or arrival from an airport different from the one booked; connections at different airports or flights on planes that are less accessible to a person with a disability; an increase in the number of scheduled connections. Also, passengers who pay for services like Wi-Fi or seat selection that are then unavailable will be refunded any fees.

Airlines must give travel vouchers or credits to ticketed passengers unable to fly because of government restrictions or a doctor’s orders.

The vouchers or credits will be transferable and can be used for at least five years after the date they were issued.

Fees for checked baggage and modifying a reservation must be disclosed upfront.

Airlines and ticket agents are now required to display any extra fees for things like checking bags or seat selection clearly and individually before a ticket purchase. They will also need to outline the airline’s policies on baggage, cancellations and changing flights before a customer purchases a ticket.

The rules, which apply to all flights on domestic airlines and flights to and from the United States operated by foreign airlines, have varying start dates.

For example, automatic refunds must be instituted by the airlines within six months. But carriers have a year before they’re required to issue travel vouchers and credits for passengers advised by a medical professional not to fly.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christine Chung is a Times reporter covering airlines and consumer travel. More about Christine Chung

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

FAA Scrutinizes United Airlines After Recent Incidents

F ollowing a series of recent incidents, the Federal Aviation Administration (FAA) is closely scrutinizing Chicago-based United Airlines. Over the next few weeks, increased oversight from the agency is expected as it reviews the airline’s operational procedures, manuals, and facilities.

In the past fortnight, passengers and crew have witnessed operational and safety issues on United flights. The first incident involved one of the carrier’s Boeing 737 MAX aircraft, which unexpectedly veered onto the grass at George Bush Intercontinental Airport (IAH) in Houston, Texas.

Subsequently, a flight bound for Osaka, Japan, from San Francisco experienced a tire blowout during takeoff, causing it to descend mid-air into the staff parking lot at San Francisco International Airport (SFO), damaging several vehicles and a fence.

The tire failure prompted the flight’s diversion to Los Angeles, where it landed safely, and passengers were re-accommodated onto another flight later that day.

In a memo to staff obtained by Reuters, United’s Vice President for Corporate Safety, Sasha Johnson, acknowledged the recent incidents as catalysts for reflection on operational practices. Emphasizing a commitment to safety, Johnson welcomed engagement with the FAA to identify potential areas for improvement to enhance safety measures further.

The FAA, in response, affirmed its routine monitoring of airline operations, focusing on regulatory compliance, hazard identification, risk assessment, and safety management.

United’s Chief Executive Officer, Scott Kirby, reassured customers of the airline’s prioritization of safety. Following recent events, Kirby emphasized a heightened focus on understanding incident details to improve training and procedures across the airline network.

While recent incidents might raise concerns about air travel safety, the FAA’s proactive intervention underscores its dedication to ensuring aircraft, passenger, and crew safety.

Advancements in incident reporting, crew training, and manufacturing developments have significantly improved in-flight safety, exemplified by successful emergency evacuations like the Japan Airlines flight 516 incident in January.

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$1,123 cheap flights to elektrostal.

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Prices were available within the past 7 days and start at $1,123 for one-way flights and $1,011 for round trip, for the period specified. Prices and availability are subject to change. Additional terms apply.

Find Your Flights to Elektrostal VKO

Cheap flights to Elektrostal ( VKO)

Get started finding a cheap flight to Elektrostal on Expedia by either choosing a deal on this page or entering into the search bar your travel dates, origin airport, and whether you want roundtrip or one-way airfare. You can filter for flexibility, number of stops, airline, and departure/arrival times to find the best flight for you.

We recommend using the ‘Flexible Dates’ calendar at the top of the page to see the price of plane tickets on the surrounding dates. This allows you to pick the cheapest days to fly if your trip allows flexibility and score cheap flight deals to Elektrostal.

Roundtrip prices range from $1,011 - $3,563, and one-ways to Elektrostal start as low as $1,123.

Be aware that choosing a non-stop flight can sometimes be more expensive while saving you time. And routes with connections may be available at a cheaper rate.

Airlines that fly to Elektrostal ( VKO)

You have several options for which airline you choose to travel with to Elektrostal. There are 10 airlines flying into VKO: Rwandair, Ethiopian Airlines, Qatar Airways, Sky High Dominicana, JetBlue Airways, American Airlines, United. 

Cheap plane tickets may be available from different airlines at different times and with unique terms. It’s best to understand the details of each airline’s offer before judging its value.

For example, if you plan to check a bag or bring a carry-on, check whether the cheap airfare deal includes a baggage allowance. If not, verify whether the baggage fee is higher than the difference of other airline plane ticket deals offering free checked/carry-on baggage in exchange for a slightly higher airfare. 

Additionally, your preferred frequent flyer membership programs may influence your choice of cheap airline. Expedia allows you to enter your membership numbers during checkout to earn points from your airline and Expedia Rewards—all while getting a great deal and planning all your travel in one online platform.

Find the best deals

At Expedia, we source many flight deals from multiple providers, so you can easily find the best deals that are right for you. A great strategy for getting the best deals can be to make sure you book and travel at the optimal times. Airfare to Elektrostal (VKO) varies throughout the year based on seasonal demand. You’ll see the lowest rates for roundtrips to VKO in July and in July for one-ways.

Cancellation & flexibility

To change or cancel eligible flights, go to ‘My Trips’ and navigate to your itinerary. If you booked within the last 24-hours, you might be able to cancel your flight for free. Learn more about flight changes or cancellations from our customer service portal . Some plane tickets are available with no change fees, which you can filter for during your search.

Frequently asked questions

• The trick to having an amazing flight experience is to pack ahead. So, let’s start with the essentials: passport, official ID, cash and daily medications. Next, bring items that’ll help keep you entertained, like your laptop or a good book. It’s also smart to bring your chargers, a comfy neck pillow and a pair of earphones. And of course, be sure to toss in toiletries like a toothbrush, cleansing wipes and a clean T-shirt.
• While the list of banned items can differ between airlines, the general rule to follow is avoid carrying anything sharp, flammable or explosive. This includes things like screwdrivers, pocket knives, spray paint and flares. Sporting equipment like hockey sticks, and objects that could harm passengers, such as pepper spray and firearms, aren’t allowed in the cabin either.
• The answer to a comfortable flight can be as simple as your choice of clothing. Prepare for changes in temperature by bringing layers. This will keep you nice and warm if the cabin starts to cool down. Shoes like stilettos, flip flops and lace-up boots are best left in your suitcase. Even though they may be your favorites, go for flat, closed-toed footwear like slip-ons. Your feet will thank you for it.
• A condition by the name of DVT (deep vein thrombosis) is a potential risk on long-haul flights. It results from blood clotting due to inactivity and poor circulation. Walking up and down the aisle and doing leg and foot exercises in your seat is a great way to prevent this from happening. Wearing a good pair of compression tights or socks can also help.
• Your travel documents and ID will need to be presented to security personnel. Have them close by to avoid fumbling around for them.
• Your coat, belt, keys and other items in your pocket, like your earphones, will need to go on a tray through the X-ray machine. Make your life easier by removing them before your turn.
• For just a few minutes, you’ll have to unplug from the digital world. Your phone, laptop and any other electronic devices also need to be sent through the scanner.
• Remove liquids and gels from your hand luggage. They often need to be sent through the X-ray machine separately. Each product should be no larger than 3.4 ounces (100 milliliters) and everything must fit inside a single quart-size (one liter), clear zip-lock bag.
• There’s a possibility that you’ll be required to take your shoes off for scanning, so wearing slip-on sneakers is always a clever idea.
• Airlines won’t allow any sharp objects in the cabin. If you need to bring these kinds of items, pack them safely in your checked luggage.

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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

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News & Insights

With The Stock Flat This Year, Will Q1 Results Drive Booking Holdings' Stock Higher?

May 02, 2024 — 10:18 am EDT

Written by Trefis Team for Trefis  ->

Booking Holdings (NASDAQ: BKNG) , the world’s largest online travel agency, that offers services from lodging to airline tickets to car rentals, is scheduled to announce its fiscal first-quarter results on Thursday, May 2. We expect the company’s stock to likely see little to no movement with revenues and earnings matching market expectations. Booking Holdings has fully recovered from the difficult period caused by the pandemic. Travel and experiences drove U.S. consumer spending in 2023, resulting in a solid rise of 75% for BKNG stock in 2023. However, the company’s stock is flat so far this year. There is optimism among consumers due to the low unemployment rate and the anticipated fed rate cuts, but there are concerns due to layoffs at major companies. The ongoing conflict in the Middle East dampened room reservations during the holiday season and is expected to impact Q1 negatively, as well. Currently, the company is also involved in some legal battles, including a $530 million fine from the Spanish government.

BKNG stock has seen extremely strong gains of 60% from levels of $2225 in early January 2021 to around $3515 now, vs. an increase of about 35% for the S&P 500 over this roughly 3-year period. However, the increase in BKNG stock has been far from consistent. Returns for the stock were 8% in 2021, -16% in 2022, and 76% in 2023. In comparison, returns for the S&P 500 have been 27% in 2021, -19% in 2022, and 24% in 2023 – indicating that  BKNG underperformed the S&P  in 2021. In fact,  consistently beating the S&P 500 – in good times and bad – has been difficult over recent years for individual stocks; for heavyweights in the Consumer Discretionary sector including AMZN, TSLA, and TM, and even for the megacap stars GOOG, MSFT, and AAPL. In contrast, the Trefis  High Quality (HQ) Portfolio , with a collection of 30 stocks, has  outperformed the S&P 500 each year  over the same period.  Why is that?  As a group, HQ Portfolio stocks provided better returns with less risk versus the benchmark index; less of a roller-coaster ride as evident in HQ Portfolio performance metrics. Given the current uncertain macroeconomic environment with high oil prices and elevated interest rates, could BKNG face a similar situation as it did in 2021 and  underperform the S&P  over the next 12 months – or will it see a strong jump?

(1) Revenues expected to come in line with the consensus estimates

Trefis estimates Booking Holdings’ Q1 2024 revenues to be around $4.3 B il , matching the consensus estimate. In Q4 2023, the online travel agency’s revenues grew 18% year-over-year (y-o-y) to $4.8 billion, driven by a 16% y-o-y increase in gross bookings to $31.7 billion. Gross travel bookings refer to the total dollar value, generally inclusive of taxes and fees, of all travel services booked by the customers, net of cancellations. Room nights booked increased 9% in Q4 from the prior-year quarter, rental car days were up 11% y-o-y, and airline tickets booked jumped 46% y-o-y in Q4. Room nights booked in the quarter grew 15% y-0-y in Q3 2023, so the company saw a decelerating trend quarter-over-quarter in Q4, largely due to the conflict in Israel. The company notes that room nights would have grown 11% y-o-y when adjusted for this. BKNG still expects this growth rate to decelerate further, as its Q1 outlook calls for a 4%-6% y-o-y growth in room nights booked.

For the full-year 2024, we expect Booking Holdings revenues to grow 18% y-o-y to $25.2 billion.

(2) EPS likely to match the consensus estimates  

Booking Holdings’ Q1 2024 earnings per share (EPS) is expected to come in at $14.22 as per Trefis analysis, in line with the consensus estimate. BKNG earned a profit of $32.00 in Q4, an increase of 29% from the prior-year quarter. The company notched $1.46 billion in adjusted EBITDA in Q4, up 18% y-o-y – in line with revenue. Adjusted EBITDA margins remained roughly flat y-o-y at 30.6%. The company is ramping up non-hotel products like flights and rental car bookings to capture more of customers’ wallet share.

(3) Stock price estimate in line with the current market price

Going by our Booking Holdings’ Valuation, with an earnings per share estimate of around $174.48 and a P/E multiple of 21.1x in fiscal 2024, this translates into a price of $3675, which is in line with the current market price.

It is helpful to see how its peers stack up. BKNG Peers shows how Booking Holdings stock compares against peers on metrics that matter. You will find other useful comparisons for companies across industries at Peer Comparisons.

[1] Returns as of 4/30/2024 [2] Cumulative total returns since the end of 2016

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The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.

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Travel | Travel Troubleshooter: Expedia said it would…

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Travel | travel troubleshooter: expedia said it would refund my tickets four years ago. help.

I waited a few months, but the refund never showed up on my credit card. I contacted Expedia in early 2022, and they told me to contact Air Transat for my refund. I did, and an Air Transat representative said the airline had already sent my refund to Expedia.

I’ve contacted both Expedia and Air Transat on numerous occasions since then, and I’ve also asked my credit card company for help. It says that there’s no record of a refund from Expedia or Air Transat.I would love to get my refund. Can you help me?

— Keith Dawe, Toronto

ANSWER: Expedia should have refunded your money four years ago. I believe this is a new record for the longest airline refund case. (Congratulations, Expedia!)

Air Transat is a relatively small charter airline, so that might explain the initial delay. But at some point, Expedia should have taken ownership of this problem and helped you get a refund. Instead, it looks as if you bounced between Expedia, Air Transat and your credit card company for years. Literally, years. You must be exhausted.

What happened? It looks as if Air Transat refunded part of your purchase with a check, which appears to only cover taxes and fees. This left an outstanding balance of about $1,002. Air Transat claims it sent the money to Expedia, but Expedia said it never received the money.

Here’s the thing: When you buy an airline ticket through an online travel agency, it is responsible for the refund. It doesn’t matter if the airline refunds it or not. So, if Expedia says that you’re entitled to a refund, and it promises to process a refund in a few weeks, it’s on Expedia.

You were way too patient with your airline and online agency. You should have received the promised refund promptly, and if you didn’t, you should have filed a credit card dispute to recover your funds.

I list the names, numbers and email addresses of the Expedia executives on my consumer advocacy site, Elliott.org . A brief but firm email to one of them might have motivated Expedia to find your missing money.

I contacted Expedia on your behalf. In response, the company apologized and admitted that there was “an error with the refund.””The refund has been processed,” a representative said. Expedia also added $200 worth of points to your loyalty account as an apology for the delay.

Christopher Elliott is the founder of Elliott Advocacy , a nonprofit organization that helps consumers solve their problems. Email him at [email protected] or get help by contacting him at elliottadvocacy.org/help/ . (c) 2024 Christopher Elliott Distributed by King Features Syndicate, Inc.

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