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UK - How do I request a new or renew a season ticket loan?

Mar 22, 2022 • knowledge, information, article details.

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Abellio Corporate Travel, delivering hassle free and cost-effective Season Ticket Loan Schemes to businesses across the UK. Partnering with 100's of Travel Operators throughout the country, we're able to provide a flexible transport solution to businesses which includes; bus, train, underground, tram and boat, allowing over 50,000 employees the ability to spread the cost of their commute to work every day. Now introducing our low fee, straight forward, reliable and user friendly business rail booking platform - Simply Rail.

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Abellio Corporate Travel

• Thread starter startingaparty
• Start date 17 Mar 2023
• 17 Mar 2023

startingaparty

I've just signed up for a season ticket loan with my employer and they use Abellio Corporate Travel as the provider. I'm a bit confused as to why as surely it's not hard for the loan to be paid to the employee and they go and purchase the annual ticket themselves from their local station? Nevertheless, it is what it is. I made it clear I wanted paper tickets and not a smart-card which they seemed accommodating about that, as well as allowing me to split my season ticket so it works out cheaper. Does anyone know if the tickets will be issued on standard paper tickets, i.e. blue cards? I've tried looking online but can't see anything. Are they accepted on Northern services?  

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startingaparty said: I've just signed up for a season ticket loan with my employer and they use Abellio Corporate Travel as the provider. I'm a bit confused as to why as surely it's not hard for the loan to be paid to the employee and they go and purchase the annual ticket themselves from their local station? Nevertheless, it is what it is. I made it clear I wanted paper tickets and not a smart-card which they seemed accommodating about that, as well as allowing me to split my season ticket so it works out cheaper. Does anyone know if the tickets will be issued on standard paper tickets, i.e. blue cards? I've tried looking online but can't see anything. Are they accepted on Northern services? Click to expand...

• 18 Mar 2023

Many companies use corporate travel providers: - Makes their accounting easier - Your employer probably gets a rebate, especially if they use the same travel provider for hotels, flights etc - The company has an idea of where its people are. This is not an issue for an employee season ticket loan but in my company we can have people anywhere on the world on business. If a situation kicks off somewhere (like a terrorist attack) then knowing where people are means it is easier to help them. The contract signed between your employer and travel provider will probably oblige them to put as much business as piossible through them.  

Established Member

startingaparty said: Nevertheless, it is what it is. I made it clear I wanted paper tickets and not a smart-card which they seemed accommodating about that, as well as allowing me to split my season ticket so it works out cheaper. Does anyone know if the tickets will be issued on standard paper tickets, i.e. blue cards? I've tried looking online but can't see anything. Are they accepted on Northern services? Click to expand...

My loan was provided cash and I was asked to submit evidence of having bought the season ticket within a month of the application being approved. Most loans are of a value that they would need to be signed off internally by someone higher than a direct line manager anyway. There's little scope for fraud with such an approach, but of course using a corporate travel provider does reduce risk further. It may make sense for the largest businesses who receive more requests for loans, and of higher value.  

Starmill said: My loan was provided cash and I was asked to submit evidence of having bought the season ticket within a month of the application being approved. Most loans are of a value that they would need to be signed off internally by someone higher than a direct line manager anyway. There's little scope for fraud with such an approach Click to expand...

• 21 Mar 2023

Thank you for the insights everyone. I’ve just received the season tickets in question and they’ve printed my annual GM Traincard paper ticket on SystemOne Rail & Bus stock. Is that standard procedure?  

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ACT partners with over 400 clients to promote commuting by public transport. By providing access to their platform ACTnow, ACT streamlines the important employee benefit of a season ticket loan.  ACTnow allows the employee to order the season ticket they need, then HR or Payroll approve the loan amount.  Once approved, the employee receives their season ticket loaded onto a smart card the following day.

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Everything you need to know about using your SWR Touch Smartcard

If our FAQs below haven’t answered your question, you have some feedback, or your card is lost or stolen, please contact our Contact Centre on 0345 6000 650 or [email protected]

If your journey has been delayed by 15 minutes or more, you can claim Delay Repay on  southwesternrailway.com/delayrepay

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General smartcard, monthly auto-renewal.

• Apply for a Touch Smartcard online
• Email [email protected] with the last eight numbers of your SWR smartcard, plus copies of your photocard and current season ticket
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We always advise customers to touch in and touch out on the yellow readers when using their smartcard. If you don’t touch in and touch out, we will not be able to allocate the correct ticket or charge the correct fare.

Smartcard customers can also benefit from Automated Delay Repay , which uses the taps from a customer’s journey. If you have Tap2Go on your smartcard and you have not touched in or touched out, please click here  for more information.

Yes. You will need to wait until you are due to renew your Season Ticket and you have received the renewal reminder email. This will enable you to change your payment card details and renew at the same time.

No, auto-renewal is only available for a fixed duration of one calendar month.

Your auto-renewal is set up for the same journey, and class of travel every month. If you need to change any part of your Season Ticket journey, you will need to cancel your existing automatic payment and set up a new one when you purchase your new Season Ticket. Any changes made will affect your free ticket offer and the count will start again when the new changed Season Ticket starts. Any previous tickets bought will be exempt from the offer.

A renewal reminder will be sent as normal allowing you to change the collection station or the start date. Your ticket will then be processed and added to your Touch Smartcard as normal, but your payment card will not be charged.

You will need to contact our Customer Services team on 0345 6000 650 who will arrange the refund. You will also need to cancel the automatic payment set up in ‘ My Account ’ unless you want to resume travelling with the same journey the following month. Any refunds made will affect the free ticket offer and the count will start from the beginning when the next Season Ticket is bought.

Yes, you can add any of the following Railcards to your Tap2Go account to have your journeys discounted:

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