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Audley Travel   Reviews

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Reviews 4.8.

3,656 total

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Wonderful 10* service and support

The best travel service in the world! Not only did they plan our trip with great attention to detail, providing a lot of extra valuable travel advice and tips, they really showed their expertise when things went wrong. When my husband was rushed into hospital while away, their wonderful team were there supporting and advising me every step of the way. They continued to keep in touch and help me on our repatriation to the UK in a way that shows a level of customer care beyond anything we have ever experienced before. Words cannot adequately express our gratitude. We would never use any other travel agency in the future. They are simply brilliant!

Date of experience : 24 February 2024

Reply from Audley Travel

Hi Clare, Thank you for taking the time to leave this lovely review. We are so sorry to hear about your husband and hope he is making a speedy recovery. It is so wonderful to hear how well looked after you felt pre, during and post-trip. We will pass your kind words on to John and the rest of the team. We hope to plan more adventures with you soon! Many thanks, Audley Travel UK

Paris&London, Mother&Son and a Trip Never Forgotten

Many 5-star reviews over promise and under-deliver. Mine, hopefully will not. From end-to-end our entire experience was positive. Our planner, Lily, was knowledgeable, understanding and creative. She tailored this trip to meet the needs of my mother with walking/stair climbing limitations. This was a life-long dream for my Mom to step foot on the European continent and visit Paris/London. We were worried she would not be able to due to her heart/health issues. However with proper planning, preparation and budgeting for taxis, Uber's and Audley's private drivers the trip was a resounding success. The hotel accommodations met and exceeded expectations, the tour guides were phenomenal (and future pen-pals), and the time saved dealing with 30+ reservations, itineraries, etc. was worth the money spent on our program; remember you're paying for peace of mind and that is what Audley delivered. So, take a chance. Save up the money and plan that dream vacation, photos and souvenirs cannot replace the memories we created in this trip. You never know how much time you have to take a vacation like this, and while pricey, the value will return back to you and then some. It already has for me. Well Done!

Date of experience : 30 March 2024

Our trip to Thailand "the land of smiles" was fabulous

Our Thailand trip was fabulous. With expert guidance from Saskia at Audley we visited golden temples, ancient ruins, vibrant markets (even one on a railway line!) and a variety of stunning landscapes. The smell and taste of Thai street food and fruit beyond imagination. The music of the rainforest- gibbons, birds and cicadas calling. The serenity of the hill tribe people. The poignant Burma Railway sites and the most beautiful cemetery. Fantastic tea tasting. Getting up close and personal with gorgeous elephants. Staying in a lovely selection of boutique hotels. I unhesitatingly recommend visiting "the land of smiles" Thailand with Audley to tailor the trip to your individual needs.

Date of experience : 14 April 2024

Dear Customer, Thank you for taking the time to leave this lovely review. Your trip to Thailand sounds like a once-in-a-lifetime adventure and we are so pleased we could assist you in experiencing all these amazing adventures! It is wonderful to hear how customised the itinerary was to you, making the trip that extra bit more special. We will pass your kind words onto Saskia and the team, and look forward to planning many more wonderful trips with you in the future! Many thanks, Audley Travel UK

I can't fault Audley…

This is the 2nd time we have used Audley Travel as we were so impressed with how they planned our first holiday with them. Charlotte was our specialist for our latest Borneo trip and planned the most fantastic trip for us. Everything ran seamlessly from start to finish. I have other friends that have used Audley Travel and they also have had excellent experiences with them.

Date of experience : 06 April 2024

Hi Sally, Thank you for taking the time to leave this wonderful review! It is so great to hear what an incredible trip you had to Borneo. We are so pleased that everything ran smoothly and you are so impressed with the service you received from Audley start to finish. We will pass your kind words onto Charlotte and the team. We look forward to planning many more adventures together soon! Many thanks, Audley Travel UK

Southafrica !

Southafrica ! We booked a 3 week trip to Cape Town, garden route, winelands and safari, all tailor made to our needs as a family. The service with Audley travel was immaculate from start to finish and we had an amazing experience. We would book at any time again with Audley, as they have not only great experts in the team ( Andy who is the travel expert for Southafrica), but also outstanding service throughout!

Date of experience : 09 March 2024

Hi Kerstin, Thank you for taking the time to leave this kind review. We are so pleased to hear about your wonderful adventure in South Africa. It is so great to hear how happy you were with the service and the tailor made trip was perfectly customised to fit the needs of you and your family! We will pass these kind words onto Andy and the team. We look forward to planning many more trips with you in the future! Many thanks, Audley Travel UK

Fabulous trip to Mexico

I had a wonderful itinerary put together for me by Phoebe, the Mexico specialist, only 3 weeks before flying off. Phoebe and Audely were increcibly can-do, pro-active and up-front about what they could achieve last-minute and given I was going away peak season. The trip ended up being more epxensive than I had anticipated, but the trips, hotels and service that I got made it all worthwhile. And when I got ill during the holiday I was in constant contact with their local operating partner who were incredibly resposive and helpful I thoroughly recommend!

Date of experience : 31 March 2024

Trip of a lifetime

Audley helped us to organise the trip of a lifetime - 3 months visiting Singapore, Cambodia, Vietnam, New Zealand and the South West USA. All 3 country specialists we dealt with, our lead consultant Amy for NZ, Anna for SE Asia and Shannon for the USA were so helpful in making suggestions of places to visit we hadn’t thought of, coming up with an outline itinerary within our budget and tweaking things over the course of several lengthy calls so we ended up with the perfect trip. We had the most amazing holiday, logistically everything went incredibly smoothly and the quality of the places we stayed in and the guides who assisted us were evidence of Audley’s attention to detail. We highly recommend Audley and will certainly be using them again ourselves - we already have one or two ideas!

Date of experience : 10 April 2024

Hi Kate, Thank you for taking the time to leave this wonderful review. It sounds like you had the most amazing 3 months getting to explore half the world! We are so pleased to hear that everything ran so smoothly, and the itinerary was perfectly suited to your needs and budget. We will pass your kind words on to Amy, Anna and Shannon. We hope to plan many more exciting trips-of-a-lifetime with you! Many thanks, Audley Travel UK

Lucy Celon - Portugal & Spain - 04/06/2024 - 04/16/2024

The fact that Lucy Celon was our trip planner for Portugal and Spain was nothing short of EXEMPLARY!! Lucy took a personal interest in our trip and from "day one" she displayed that interest!! ANYTHING we wanted to know with respect to the trip, Lucy was always available to provide us with detailed explanations!! Lucy is the personification of a representative of Audley Travel Service and we were so lucky to have her as our advisor, we are grateful as well as appreciative for her assistance all the way through!!

Date of experience : 05 April 2024

Hi Robert, Thank you for taking the time to share this incredible feedback about your experience with working with Lucy on your recent trip to Portugal and Spain. We are so pleased to hear that Lucy provided you with such exemplary service from your first interaction through the conclusion of your trip, and that she was always available to answer any questions that you may have had! We have already shared this outstanding feedback with Lucy, as well as with her management team. We look forward to helping you plan your next great adventure! Kind regards, Audley Travel USA

Paula was attentive to our interests…

Paula was attentive to our interests and proposed excursions and tours that would meet our needs. She was timely in her communications and very responsive to our questions. Her professionalism and enthusiasm is an asset to Audley Travel.

Date of experience : 20 April 2024

Hi Kerry, Thank you for sharing these kind words with us. While we understand that you did not book with us at this time, we are absolutely thrilled to hear that Paula remained professional and enthusiastic throughout all of your interactions! We have shared your feedback with Paula, as well as with her manager. We hope that you will come back to us in the future to explore more travel opportunities! Kindly, Audley Travel US

Very poor customer service

Booked to go to Japan many months ahead and very excited. Unfortunately our specialist rep left and her replacement was not very efficient. She promised things, calls that never materialised. I booked with them because I suffer from anxiety and wanted all the stress taken away. Her inefficiency left me stressed before we left. We missed our flight connection due to late departure and we were abandoned. No help during a weekend. Lost paid for trips and tickets as no rep. would rearrange to meet us. Now trying to claim compensation and constant stalling. Yet again booked phone calls not received. Japan is wonderful by the way but not the experience I was expecting from Audley.

Date of experience : 21 March 2024

Dear Julie, We were deeply saddened to learn about the challenges you faced during your trip to Japan. Your feedback is incredibly important to us, and we are committed to addressing your concerns and providing the necessary support. To assist us in better understanding your situation, could you please send us an email with your contact and trip details to [email protected] We are dedicated to resolving this matter promptly and ensuring that you feel supported every step of the way. Your experience does not align with the high standards we strive to maintain at Audley Travel, and we genuinely regret any disappointment you may have experienced. We eagerly anticipate receiving your email and working towards a positive resolution. Kind Regards, Audley Travel

The trip was very well planned with…

The trip was very well planned with attention to details, Driver, tour guide, and pick up were very well choreographed!

Date of experience : 03 April 2024

New Zealand Trip of a Lifetime…

The New Zealand trip had been on our agenda pre Covid and we used Audley to help plan our self drive itinerary. Our agent, Amy, listened and understood what we were looking for and offered knowledgeable advice based on her personal experience. She came up with a planned route which pretty much perfectly matched our brief. The support information pre-visit and during the trip was excellent, taking away any anxiety about where we were headed next. Fabulous service and fabulous holiday.

Date of experience : 25 February 2024

Dear Satisfied Customer, We are so pleased to hear about your recent trip to New Zealand. It must have been so lovely to finally tick it off the pre-Covid bucket list! We are so pleased that you felt so listened to by Amy and you felt the itinerary was perfectly customised to what you wanted! We will be sure to pass these kind words about the support provided to Amy and the team! We look forward to planning many more special trips with you in the future! Many thanks, Audley Travel UK

Fantastic tour of New Zealand

Just back from a fantastic tour of New Zealand, which was organised by Audley Travel. The trip ran very smoothly, although we stayed at a lot of different venues. All the excursions organised by the company were great and we had a brilliant time. We would thoroughly recommend using Audley for this type of trip as their agents have an extensive knowledge of the country and the different places we stayed and experiences that we did.

Date of experience : 22 February 2024

Hi Nicole, Thank you for taking the time to share your experience with us. We are delighted to hear that you had a fantastic tour of New Zealand organized by Audley. It is wonderful to know that the trip ran smoothly and that you enjoyed all the excursions. We take pride in our agents' extensive knowledge of the country and their ability to create memorable experiences for our clients. Your recommendation means a lot to us, and we are thrilled that you had a brilliant time exploring New Zealand with Audley. We look forward to assisting you with any future travel plans you may have. Many thanks, Audley Travel UK

Three perfect trips with Audley

This latest trip to Vietnam was the third time that we have used Audley Travel. In all three occasions we were listened to, so that they could try to put together a holiday that suited us. They were always quick to respond to any issues that cropped up during our holidays one one occasion they even phoned us in China! This company is not the cheapest but they are in our opinion the best that we have found and we will not hesitate in using them again for a great travel experience.

Date of experience : 08 March 2024

Hi Mr Warman, Thank you for taking the time to share your experience with Audley Travel. We are delighted to hear that you have enjoyed three perfect trips with us, and that our team was able to listen to your preferences and create holidays tailored to suit your needs. We are pleased to hear that our prompt response to any issues during your holidays, including going above and beyond by phoning you in China, contributed to making your travel experiences memorable. At Audley Travel, we strive to provide exceptional service and create unforgettable journeys for our clients. While we may not always be the cheapest option, we are honored that you consider us the best in terms of quality and service. Your loyalty means a great deal to us, and we look forward to helping you plan many more great travel experiences in the future. Many thanks, Audley Travel UK

Audley prepared an itinerary for a… family

Audley prepared an itinerary for a two-week trip to Scotland and Ireland for my family. It was a fantastic trip all around!

Date of experience : 22 March 2024

Hi Ari, We are so happy to hear that Lily helped you plan a fantastic trip to Scotland and Ireland! We would love to know if there was one highlight that stood out above everything else. We have already passed along your feedback to Lily, as well as to her management team, and are looking forward to helping you plan the next great adventure! All the best, Audley Travel USA

We have had such a wonderful experience…

We have had such a wonderful experience planning our honeymoon thus far and are so impressed with the detail, information and responsiveness of our planning specialist, Piper. She not only guided us through the process but has been amazing about answering any questions we have prior to this trip. I'm so happy we used Audley and that they have wonderful people like Piper on their staff. It makes us comfortable and confident with our once in a lifetime trip!

Date of experience : 17 April 2024

Hi Robin, Thank you for taking the time to share your experience with us. We are thrilled to hear that you have had such a wonderful experience planning your honeymoon with us so far. It is fantastic to know that Piper, has been able to provide you with detailed information and exceptional responsiveness throughout the process. We are delighted that Piper has been able to guide you through the planning process and address any questions or concerns you may have had leading up to your trip. Your kind words about her professionalism and dedication mean a lot to us. We truly appreciate your trust in Audley and are honored to be a part of creating memories for your once-in-a-lifetime trip. We look forward to assisting you with any future travel plans you may have. Many thanks, Audley Travel UK

Audley gave a us a life changing experience!

My mother and I (a female 24 year old) had an amazing 2 week holiday with Audley Travel. Brigitte at Audley Travel helped us to create an experience that worked for our interests, our budget and our time-frame. We had a life-changing trip through Jordan and Egypt including an unforgettable jeep tour of the Wadi Rum desert, a private tour of Petra, a luxury cruise along the Nile, a guided tour of the Pyramids and so much more! Every element worked smoothly and we were treated like queens throughout. We want to thank everyone at Audley Travel for this experience - we had an unforgettable holiday and felt we were in safe hands throughout the trip.

Date of experience : 28 March 2024

Hi Ellen, Thank you for taking the time to share your experience with Audley. We are thrilled to hear that Brigitte and our team were able to provide you and your mother with a life-changing trip through Jordan and Egypt. It brings us great joy to know that every aspect of your holiday, from the jeep tour of Wadi Rum desert to the luxury cruise along the Nile, exceeded your expectations. We truly appreciate your feedback and look forward to welcoming you back for more unforgettable adventures in the future. Many thanks, Audley Travel UK

Trip of a lifetime - 5 star service from Audley

It’s really not surprising that Audley has a 95% five star rating. We have just returned from a long awaited trip to Vietnam and Cambodia. Dan, who initially organised our holiday for April 2023, went above and beyond to rearrange our trip when due to ill health, we were unable to make it that year. Not once was he phased by changing flights, hotels and at the last minute changing our daughter’s flight to come home earlier. The holiday was a dream from the professional and knowledgeable Agents used in both Vietnam and Cambodia to the private trips and experiences. We have used Audley in the past and will continue to use them again for future trips to Asia. In fact Dan is currently putting an itinerary together for November 2025!

Date of experience : 11 March 2024

Hi Tracey, Thank you for taking the time to share your wonderful experience with Audley. We are delighted to hear that Dan provided you with exceptional service and went above and beyond to ensure your trip was memorable, even amidst unexpected circumstances. It is truly heartwarming to know that the professional and knowledgeable service received by Dan contributed to making your holiday a dream come true. We look forward to creating more unforgettable experiences for you in the future. Many thanks, Audley Travel UK

Outstanding customer service!

Our Audley experience was extraordinary! From start to finish, our Audley specialist was attentive and catered to our specific requests. She was thorough, thoughtful, professional, and accessible. Every detail of our trip including transport, excursions, accommodations and itinerary was arranged and implemented flawlessly. This was our second trip with Audley and we are currently planning our next adventure. We worked together to customize our travel plans until we were totally satisfied with the pace, and price point that we were aiming for. Travel with confidence, book with Audley!

Date of experience : 16 April 2024

Hi there Wendy, What wonderful feedback! Many, many thanks for taking the time to share. We're incredibly grateful to you for trusting us with your travel plans again. Your specialist Lydia and the rest of our team are deeply gratified to hear your experience this time was as great as the last. Take care, and we look forward to hearing from you when you are ready to plan your next adventure! Warmest regards, Audley Travel USA

Mother and daughter trip

Just returned from an incredible ,chilled and well orgainised trip to South Africa with my daugther . Auderly travel created a superb itinary along the Garden route from Cape Town to Shamwari Game reserve . I enjoyed it so much I want to go back !

Date of experience : 12 March 2024

Hi Sam, Thank you for taking the time to share your experience with us. We are delighted to hear that you and your daughter had an incredible and well-organized trip to South Africa. Our team at Audley are thrilled that you enjoyed the superb itinerary along the Garden Route from Cape Town to Shamwari Game Reserve. Your feedback is truly appreciated. Many thanks, Audley Travel UK