bcd travel utrecht

" * " indicates required fields

Section Break

Our contact details.

BCD Group Europalaan 300 3526 KS, Utrecht The Netherlands [email protected]

BCD Travel announces ‘Centricity powered by BCD’ – offering life sciences companies stronger patient-centric solutions

Refined offering delivers a wide range of integrated services supporting patients across clinical trials, access and advocacy engagements

UTRECHT, Netherlands, Oct. 27, 2021 – BCD’s Life Sciences Center of Excellence today announced the launch of Centricity powered by BCD , a specialized offering that provides concierge patient travel, logistics, payment, special-needs facilitation and engagement strategies to life sciences companies. 

With more than 20 years of experience and deep institutional knowledge across 40+ therapeutic areas, BCD is the largest life sciences travel, meetings and consultancy organization. BCD services 90% of the top 20 pharmaceutical companies and more than 100 life sciences customers worldwide. Centricity builds on this expertise by centralizing their boutique services to offer customers flexible solutions that elevate and optimize the patient experience.

“ Centricity is a natural progression of our work servicing the unique needs of our life sciences clients,” said Kessie Bratko, Senior Vice President, Global Client Team, Centricity and LSCOE Senior Executive. “Since announcing our expansion of support for patient-centered programs earlier this year, we’ve continued to build out our offerings and expertise. We’re positioned to deliver immediate improvements to patient servicing. The name ‘Centricity’ reflects our philosophy of putting patients at the heart of what we do. Ultimately, this benefits the broader life sciences community through improved patient engagement, retention and satisfaction.”

Centricity offers a wide range of benefits, including:

• Concierge services Patient engagement support via former nursing and caregiving staff offers patients a single point of contact for all their travel, logistics and payment needs. This trusted relationship offers tailored patient support with the empathy and support they need.
• Special needs coordination Patients require unique servicing. Enhanced solutions include considerations related to accessible ground and hotel options, extended connection times, dietary restrictions and after-hours support.
• Payment and reimbursement Pre-payment of travel and logistics along with swift reimbursement, stipend payment or reloadable debit card options reduce the financial burden on the patient.
• Enhanced patient communication Engagement strategies assist the patient through their journey. Specialized offerings from pre-trip itinerary to on-trip notifications and real-time ground transportation tracking capabilities, enhance the patient travel experience while enabling stakeholders to focus on core tasks.
• Optimized supplier partners Access to the resources, best practices and technology of BCD Travel and its worldwide influence support and empower the customer. And a strong network of global partners collaborate to drive the development of patient-centric programs.

“We intimately understand the needs of life sciences companies and know how to meet their requirements,” said Jessica Azoulay, Vice President, Global Client Team, Centricity & LSCOE Senior Lead. “Regardless of the type of interaction, from research and development to marketed products, we know that it’s critical to provide patients with the support they require. Patients must consider potential physical, emotional and financial burdens. When weighing participation, patients must balance their overall health status, family logistics, daily obligations, contingency planning and loss of earned income – all while coping with disease and treatment. Our teams understand those personal dynamics and are able to deliver the right solution through trusted relationships and compassionate service delivery.”

Centricity is globally available to companies in the life sciences sector. For more information, please visit https://www.bcdtravel.com/life-sciences/centricity/ or explore case studies here .

About BCD Travel

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 13,000 dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. For more information, visit www.bcdtravel.com .

BCD Travel invests in French market to support significant growth post-pandemic

October 19, 2021

Meyn Food Processing Technology consolidates global travel program with BCD Travel

November 17, 2021

Solutions for every business travel program

Business travel management.

We simplify the conversation around managed business travel, showing you how to combine capabilities and services to deliver or improve on your program goals. Review your current program or design what it might look like in the future. Focus on a single area or make plans across the entire program. Wherever you are today, there’s a solution to help you get where you want to go tomorrow. Get started

Get in touch

Contact us  if you have any questions, or if you’d like to know more about our solutions for business travel management.

Recognized by the industry

We’re honored that our work, members and company are repeatedly recognized by the travel industry and organizations. BCD Travel awards and recognition

Stay up to date with news, trends and insights from BCD Travel and the business travel industry.

Will business travelers need Olympic strength to visit Paris during the Games?

Millions of people are headed to France’s capital city and surrounding regions this summer for the 2024 Olympic Games. Expect inflated costs and the inevitable delays and strains caused by the influx of people. Rescheduling or moving business travel plans to dates outside of the events is advised. If business trips to Paris are unavoidable during the Games, here’s what you should consider.

How BCD used an API to pull traveler data from another TMC into its own profile system

BCD created a connection between Cvent event management software and Concur expense management to solve a booking issue for client involving group and transient travel.

AI in business travel: A report for fans and skeptics

Artificial Intelligence (AI) is arguably one of the hottest topics in our industry right now – but are business travel professionals on board, skeptical, or somewhere in between? BCD and the Global Business Travel Association (GBTA) asked over 700 industry professionals for their thoughts on AI during GBTA Europe and GBTA APAC conferences last year.

read our blog

What to look for in a Travel Management Company?

Finding the right Travel Management Company (TMC) to partner with your organization requires strategic planning, a methodical process and involvement from the right travel stakeholders. 

Travel buyers are responsible for how an organization uses travel and meetings to help achieve their broader goals. Partnering with the right TMC leads to improved safety, productivity and wellbeing for business travelers and streamlined processes and cost savings for your organization.

The TMC should demonstrate broad experience in managing travel for organizations like yours. Identify the specific services you need from them, such as ability to connect travel program strategy to company mission and purpose, sector experience, hotel program expertise, sustainability, travel policy compliance, risk management, or a defined approach to Diversity, Equity and Inclusion (DE&I).

Latest travel management resources

Impact on travel of the Paris Olympics and UEFA European Championship

In 2024, Europe will host two major multinational sporting events. Building upon a report originally published by Oxford Economics, this Insights report explores the implications for travel.

Cities & Trends U.S. 2023 edition

Discover the latest insights into U.S. business travel for 2023 with BCD’s Cities & Trends report. Explore key trends in destinations, flight routes, and car rentals. Optimize travel strategies, control costs, and benchmark your company’s performance effectively.

Airline operations

These reports present a roundup of what’s been happening to airlines in the world over the last month.

more resources

Change how you manage guest travel

As business evolves, companies are relying more on contractors, consultants, and mobile professionals to travel on their behalf.

BCD Invite is an innovative solution designed to streamline the management of guest travel. Drive compliance, eliminate manual processes, keep information secure, and most importantly, safeguard your reputation by providing a best-in-class experience for your guest travelers. Because first impressions last.

When entertainment is your business, every detail has to be right.

For more than 40 years, leading artists, sporting teams, labels, media and production companies have trusted us with their travel.

We provide a broad array of global services tailored to your entertainment travel needs. That means a smoother experience for your travelers and greater savings for you.

The benefit to you is that we provide the high-touch, white-glove service of a boutique firm with the global scope, investments in innovation and creativity of one of the world’s largest and most admired travel management companies. Visit BCD Media & Entertainment for more.

Case Studies

Innovative solution transforms HCP and group travel for healthcare company

Discover how BCD helped a multinational healthcare company by implementing two innovative configurations to manage HCP and group bookings.

Hong Kong customer consolidates travel program in APAC

Based on BCD Travel’s expertise and trust, a multinational financial services customer in Hong Kong decided to consolidate all travel in APAC with BCD.

Streamlined processes result in savings for Italian tech company

Read how BCD helped Italian tech company improve its travel processes, drive savings for hotel and rail bookings and increase OBT adoption.

more case studies

Life Sciences

We know life sciences

We support customers across the healthcare spectrum through our Life Sciences Center of Excellence.

As the leading life sciences travel management and meetings company, we service over 100 organizations in this sector across travel, meetings and consulting, including 90% of the top 20 pharmas in the world.

Read our blog

Move offers news and analysis of issues and innovation in business travel, especially for program stakeholders. Subscribe to stay one step ahead.

Where we do business​

Our global network spans more than 100 countries. Find our location map and contact info here.

Travel smart. Achieve more.

Get solutions for business travel that help you save time, money and stress.