iglu cruise payment options

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IgluCruise   Reviews

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Reviews 4.8.

43,986 total

Most relevant

Chris Walton the travel consultant was…excellent booking process

Chris Walton the travel consultant was very patient and helpful with all aspects of our inquiry about a cruise we were interested in. After discussing all aspects of the cruise we went ahead and booked it.We were happy at the end and felt he was happy himself that we were able to go ahead with the booking without any pressure on us.

Date of experience : 16 April 2024

Easy to book and without any issues.

Booked 4 cruises from Iglu already including a fly cruise and three UK departures. Recently booked one for May 24 and one is Apr 25. Booking online have already been straight forward and if I do have questions after booking, they responded in good timeframe. Would recommend others.

Date of experience : 18 April 2024

great service and my go to place

Easy to contact, friendly and helpful. Was very patient while we shared information and spoke amongst ourselves at home. Have used a number of times and will definitely use again. Recommended and my first port if call when searching for a cruise

So easy to book a cruise with Iglu

The call to Iglu was answered within 3 rings and the agent (Adam) was helpful and friendly from the outset. He answered all my queries regarding the cruise and stateroom that were interested in, and ultimately chose. (Yacht Club suite15014) Everything was completed and emailed to me whilst I was on the phone, including the discount we negotiated with him. Overall I couldn't fault the service.

Date of experience : 25 April 2024

Angela was extremely helpful on both…

Angela was extremely helpful on both occasions that I spoke to her. She rang me back as pre arranged. She advised me on what was the best deal, what information i would need to book and importantly she was not pushy. With her help I was able to sort a birthday surprise. Thank you

Date of experience : 08 April 2024

This is my 2nd year booking with Iglu

This is my 2nd year booking with Iglu. Both times their representatives have been extremely helpful pointing me towards benefits I didn’t know I could afford! Or even get! Iglu are my ‘go to’ site for cruises. Thank you.

Date of experience : 15 April 2024

Iona cruise

Friendly, helpful service. Peter was very knowledgeable and gave clear and honest advice. He called at the agreed time and listened to what we wanted before offering alternatives. Great service.

Date of experience : 24 April 2024

Helpful, cheerful and patient!

Straightforward- booking process as had problems on line with both Marella and Iglu site on phone !! Cheerful , helpful and patient as we trying to make decisions when given choices!! Great advice ! It was lovely to speak to you and share our excitement!!

Date of experience : 21 April 2024

First class service from Iglu as usual

First class service from Iglu as usual, as well as from Amanda Bartle. Amanda was extremely helpful and patient. We wouldn't choose to go anywhere else.

Very helpful and knowledgeable

Thank you Dom going the extra mile to help us tailor the cruise and stay options we wanted. Talking us through the options and guidance from your own experience. Now looking forward to a holiday of a lifetime on the other side of the world can’t wait.

Date of experience : 23 April 2024

Very helpful and well organised in booking P&O cruise , very knowledgeable and made sure we had everything we needed before finalising the booking Thank you 10/10 for service

Helpful and informative customer service.

Richard at Iglu was extremely helpful. On booking he provided information I was not aware of such as the coach Ambassador laid on for getting back to car park…(cruise from Bristol to Liverpool). Help appreciated and would book with Iglu again.

Date of experience : 22 April 2024

Great customer service every time

The agent was very helpful and found just the right package for us. It was not a straightforward request but she managed it as if it was an everyday request. I would recommend Iglu Cruise to anyone looking for their perfect cruise holiday

Great service

Online selection was straightforward & as I'd saved my selection for later The Iglu rep called found me a better cabin & placed the booking. all very easy so thank you

Very pleased everything booked to my specifications

Dan was very helpful and sorted out my specific requirements for a hotel booking, and guided me through the choices available. Hotel and cruise now booked to my satisfaction and very quickly. A great experience today.

Very easy booking and Lisa very knowledgeable …

Very easy booking once I trolled through all the multiple options. Price was very competitive. Lisa was very helpful, knowledgeable and patient.

Date of experience : 26 April 2024

Useless company service …

This company were given simple instructions. They have made a huge mistake in the booking. Two phone calls to the support team, one email and a website query sent. Still no reply from the admin team. I have been told that the admin team do not have a direct number and iglu staff cannot speak to them. I asked to speak to a manager to discuss that their staff need somewhere to go with questions, she refused and put me on continuous hold. Oh the delights of a foreign call centre. The most unhelpful company going.

Reply from IgluCruise

Hi Liz, thanks for leaving a review. We are deeply sorry to learn of the mistake made with your booking. We do treat feedback of this nature incredibly seriously, and would like to assure you this is always followed by action, to ensure the matter is addressed. We understand the frustration this has caused for you. Upon a review of your booking, we are pleased to see this matter has been resolved, and an agent has called you to address and resolve your concerns. Thank you for taking the time to share your feedback with us. We welcome all comments to help us improve our service. We hope you have a fantastic cruise. Kind regards

Frustrated with customer service. We travel in 4 weeks times and we still…

We travel in 4 weeks times and we still don’t know who we are flying with, what time our flight is, which terminal we are flying from at Manchester, so we are unable to book transfers to the airport or car parking. We have contacted iglu through emails and live chat and been given different information each time. This is extremely frustrating as the closer it gets the more difficult and expensive it is to get taxis to the airport.

Hi there, thanks for taking the time to leave a review. We are disheartened to learn of your concerns surrounding your flights. As your flights have been booked through the Cruise Line directly, we are awaiting details of these. We apologise for any inconvenience this may be causing. Upon reviewing your booking, we are pleased to note that one of our agents has reached out to you directly regarding your concern. Thank you for your feedback, and we hope you have a fantastc holiday. Kindest regards

Cruise booking at its best.

Maddy had great knowledge of the ship which was very useful when deciding the best deck and cabins to suit our family requirements.Maddy also has a great personality which gave confidence in her advice and suggestions and was the difference between booking directly with P&O or Iglu.

Quick easy and helpful

This is our 2nd time booking P&O with Iglu and we have found both experiences to be easy with lots of information in the booking call and follow up emails.

Date of experience : 19 April 2024

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IgluCruise   Reviews

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Reviews 4.8.

43,986 total

Most relevant

Another great booking experience.

Used Iglu many times now. Great service and prices , always available by phone to chat about your booking . Never had a problem using them.

Date of experience : 26 April 2024

Thank you Iglu

The Cruise Consultant, Chris Walton, was very helpful with selecting our cabin and made the booking process very straightforward. We will definitely use Iglu again.

Date of experience : 25 April 2024

Viney sorted out our cruise booking…

Viney sorted out our cruise booking quickly and efficiently . He managed to book direct flights on request.

Poor organisation and a huge oversight.

Our trip (April 2024: flight to Tokyo, four days in Tokyo, Mt Fuji tour, cruise around Japan, return flight) was marred by poor communication and organisation by Iglu. We had to do a lot of clarification at all stages, starting with flights initially. On the morning of the transfer to the cruise ship from the hotel, we discovered that the transfer had been booked by Iglu for the *following* year. The taxi company confirmed that they had a booking for us for a year later, but had no cars available currently. We had to organise and pay for a private cab to the cruise ship. From then on we didn’t trust any of Iglu’s organisation and double checked everything. Stressful. Regarding the cruise, we had to do a lot of liaison with the cruise company, Princess, ourselves. We feel that Iglu acted less as agents than as bankers. We will look around before using Iglu again.

Date of experience : 03 April 2024

Reply from IgluCruise

Hi there, thanks for sharing your feedback with us. We are sorry to learn of the issue with your transfer. We appreciate the frustration and inconvenience this matter must have caused, and we deeply apologise for this error. Upon a review of your booking, we note our customer relations department has investigated this concern, and are communicating with you directly with respect to the matter. We are disheartened to hear you were unhappy with our service. Please be assured our agents work hard to ensure our customers are fully supported. We welcome all feedback to help us improve, and thank you for taking the time to share your comments and thoughts with us. We hope despite the concerns raised you had an enjoyable cruise with Princess. Kind regards

Polite and efficient …

I found the cruise consultants professional and polite. A special thank you to Laura who got back to me with some information I had asked for quickly. I have now booked my next cruise. Thank you.

Feeling fantastic to have booked a…

Feeling fantastic to have booked a cruise through Iglu with Liam. He was very professional and friendly. Highly recommend.

Ŵilliam Stacey booked our cruise and…

Ŵilliam Stacey booked our cruise and could not be more helpful. Advised on cabin booking, transfers and was very pleasant to deal with even though it was very close to closing time.

Date of experience : 23 April 2024

excellent service

excellent service. friendly and very informative cruise adviser, providing a prompt quote and information to enable me to book my cruise. well done iglu.

Date of experience : 17 April 2024

Amazing deal price & sales lady Wendy

Amazing deal price, phoned and spoke to wonderful lady called Wendy. she sorted us out and gave us parking discount code, info on ports and how save on trips. We booked with Iglu 5 times now and they always look after us.

Date of experience : 24 April 2024

great service and price matced

I saw this cruise around £100 cheaper on a couple of other sites ,but as we have used Iglu a few times I gave them a call and Angela matched the price instantly

Date of experience : 15 April 2024

Great advice and easy booking.

Great advice and booking process was clear and concise. First time using Iglu and really impressed how helpful they were. Special thanks to Helen, our Advisor.

Superb support

Rhys was extremely helpful giving straight forward and experience based information, ideas and opinions. Well done. Great service. It’s so important.

Staff reward

Great staff contact from booking through to going on holiday. I had an issue at the airport and BA staff were not interested in helping but Carli from iglu spent most of the day resolving it for me. What a star employee.

Your agent Lisa Crick was extremely helpful and obliging. She was able to answer all my questions so I now feel confident that our cruise will be a success.

Good value and good service

Sam was really helpful with the booking of 5 of us into 3 cabins - the website kept crashing!. Was cheaper to book with Iglu than directly with cruise company

Wendy was absolutely fantastic

Wendy was absolutely fantastic, she understood what I wanted and tailored the cruise to my needs , she went above and beyond Thank you Wendy

Date of experience : 20 April 2024

Glen was very friendly and helpful he…

Glen was very friendly and helpful he explained everything we needed to know and put our minds at ease as this was our first cruise we booked he explained things in detail

After waiting anxiously for for iglu to…

After waiting anxiously for for iglu to call me back to change my cruise for several days with credit card in hand nothing. I then resorted to back and forth with emails seems they are more interested in reviews than resolving. I now lose £700 plus £25 per person cancellation. I was more than happy to change my cruise but nothing From Iglu. This has been completely stressful all I want is for them to cancel and move on sadly not with Iglu.

Poor customer care handling operational changes

Cruise line made an operational change to our itinerary removing a port that if not on the original holiday would have meant we would not have booked. We therefore asked for our booking with Iglu to be cancelled. The ‘boiler plate’ response received by the customer service team was that this is classed as a ‘minor change’ not entitling us to any form of refund. Extremely disappointed with the lack of customer care overall.

Date of experience : 22 April 2024

Hi Luke, thanks for leaving a review. We are sorry to hear of an itinerary change that has impacted your sailing. We appreciate this must be disappointing, as we understand the itinerary no longer meets your expectations. As the booking agent, any changes alongisde compensation that may be offered are dictated to us by the cruise line. Although our agents will always go above and beyond to assist with these enforced changes, unfortunately, we are not able to offer anything outside of the terms set by the tour operator. We do apologise that we were not able to resolve your concerns to your desire on this occasion. Upon a review of your booking, we note an agent has reached out to you to discuss this.  Thank you for sharing your feedback with us, we welcome all comments to help us improve our service. Kind regards

Five star service

Jamaal was so helpful and made our options clear which helped us decide which cruise would suit us. Courteous, polite and friendly - a joy to speak to.

IBS Intelligence

Financial Technology News & FinTech Research

Iglu enhances booking payment experience with Trust Payments

By gloria methri.

January 25, 2024

Booking Payments

• Holiday Payments

Iglu was created in September 1998 by Richard Downs from a small office in Baker Street and launched its first website at the Ski Show in London Olympia in October of that year. Until then, ski holidays were marketed and sold via high street shops, Teletext, and classified ads.

In 2023, its 25th year since inception, Iglu joined hands with Trust Payments to invest in technology, grow further as a business, and expand into international markets. 

Under the  partnership , Trust Payments will power booking payments for Iglu Ski, Cruise and Planet Cruise, using its wide range of payment methods, intelligent risk mitigation tools and a platform that streamlines bookings at a transactional level. This includes helping process funds from across the UK, EEA, and the US with support for other currencies and foreign exchange options.

Craig Brightly, Global Director of Sales, Trust Payments said, “We are thrilled that Iglu has put their faith in our company to transform the booking payment experience of its customers in their 25th year. They are true pioneers of forward-thinking, creativity and innovation and we are delighted to be helping them continue that momentum moving forward.”

Richard Downs, Founder and Chairman of Iglu added, “We are delighted to be working with Trust Payments to enhance our customers’ payment experience and bring business efficiencies. Their innovations will help Iglu to continue to be the largest retailer of ski and cruise holidays in the UK and ensure we deliver excellent booking experiences to our valued customers.”

Previous Article

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IgluCruise   Reviews

In the Cruise Agency category

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Write a review

Reviews 4.8.

43,986 total

Most relevant

Pre booked for 2026

Pre booked for 2026, Iglu staff are very helpful and guide you through the process thoughtfully and professionally.

Date of experience : April 26, 2024

Booking my cruise with Iglu was quick

Booking my cruise with Iglu was quick, easy and trouble free with this professional team. They were able to answer all my questions and very informative. Really looking forward to my cruise later in the year.

Date of experience : April 15, 2024

Smooth booking process and excellent prices

I dealt with Mark who was very friendly and helpful. He returned my call even though it was passed his working hours. He was very efficient and I was very satisfied with the whole process. A bonus was the very good price offered by Iglu cruise

Really felt Laura was on our side and…

Really felt Laura was on our side and doing her best to ensure we have a really good deal She explained everything clearly and checked our understanding

Date of experience : April 25, 2024

Excellent and friendly service

Excellent and friendly service. Karena was our travel representative, she was very helpful with booking our first cruise. I would highly recommend.

The booking agent was very friendly and…

The booking agent was very friendly and appeared knowledgeable. Unfortunately there were a couple of errors on the initial paperwork. The most significant the outbound flight details which showed a flight to Rome when the cruise departs from Barcelona.

Date of experience : April 21, 2024

Reply from IgluCruise

Hi there, thanks for taking the time to leave a review. We are incredibly disheartened to learn that your booking confirmation contained errors. Here at Iglu Cruise, we understand the importance of getting things right first time, and we apologise wholeheartedly for this error. Upon reviewing your booking, we are pleased to see you have been in contact with an agent in our Customer Care team, who has resolved this issue. Thank you for your feedback, and we hope you have a wonderful cruise. Kindest regards

The young man who we spoke to on the…

The young man who we spoke to on the phone think his name was Ian Miller we where very impressed in how helpful he was nothing was to much trouble for him Don’t get that much these days and a pleasure to book are cruise with him So thank you

Thank you Daisy and Lisa to help with booking our cruise ! Very professional and honest attitude and patience to explain every step :)

Date of experience : April 17, 2024

Iglu very competitive

Iglu quoted a great price compared with the cruise line, the booking process was straightforward and everything explained by Dan who was very knowledgeable.

Date of experience : April 24, 2024

Beware of the low deposit schemes

Tell you they use a low deposit scheme but no where in their paperwork do they outline the payment date for the remainder of the deposit, they just call you and demand the money within 24 hours. Really poor customer service and lack of transparency, not outlined in their T&C's or on your customer account. Also tell you that the operators T&Cs say you need to pay the remainder of the balance 8 weeks after booking but in fact the operators T&Cs say its 12 weeks.

Date of experience : April 23, 2024

Hi Amy, thanks for sharing your feedback with us. We are sorry to learn of your concerns with respect to the low deposit scheme. Final deposit due dates for Marella low deposit schemes can be located within your customer portal, however, we appreciate information such as this can be overlooked. Please be assured of our best intentions, our agents never intend to cause any upset, and we deeply apologise for any stress this situation may have caused you. Upon a review of your booking, we are pleased to see an agent has been in touch to address this matter.  We welcome your comments, to help us improve our service, and thank you for taking the time to leave a review. We hope you have a wonderful cruise with Marella. Kind regards

Laura was extremely helpful and sorted…

Laura was extremely helpful and sorted out my extra requests, I am very happy with the service provided by Planet Cruise.

Reliable,and do what they say they are…

Reliable,and do what they say they are going to do, if you want a call back between certain times they do exactly that. I have used them for years now never a problem.

Very professional company

I have dealt with iglu on numerous occasions and always found them to be very professional and helpful while I'm organising my cruise, Always very professional and courteous and always trying to find the best deal for you, Michael Davies

Date of experience : April 16, 2024

Super helpful staff spoke with Stuart &…

Super helpful staff spoke with Stuart & Anthony couldn’t have been nicer! Offered guidance and advise no upselling. Highly recommend

Date of experience : April 22, 2024

patient & helpful throughout booking

patient & helpful throughout booking, happy to use iglu cruises as service has always been great, important to have the support to make the best memories on fabulous holidays

Date of experience : April 18, 2024

Jamie was very helpful and we will…

Jamie was very helpful and we will definitely use him again a credit to Iglu Cruises

Date of experience : April 19, 2024

Very good, quick communication, provided the quote and agreed booking by email, then a phone call to provide details and confirm booking, which was made quickly and easily,

Great Customer Service from your agent…

Great Customer Service from your agent Guy Barry, very knowledgeable and so so helpful

Just right. …

Found us exactly the type and position of cabin we were looking for. Saved us money compared with going direct to operator

Love Iglu Cruises

Love Iglu Cruises. We have 2 booked with them for this year and made a new booking for 2025. Always very knowledgeable and helpful. Never had a problem with them. Great customer service!

IgluCruise   Reviews

In the Cruise Agency category

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Write a review

Reviews 4.8.

43,986 total

Most relevant

Chris Walton the travel consultant was…excellent booking process

Chris Walton the travel consultant was very patient and helpful with all aspects of our inquiry about a cruise we were interested in. After discussing all aspects of the cruise we went ahead and booked it.We were happy at the end and felt he was happy himself that we were able to go ahead with the booking without any pressure on us.

Date of experience : 16 April 2024

Easy to book and without any issues.

Booked 4 cruises from Iglu already including a fly cruise and three UK departures. Recently booked one for May 24 and one is Apr 25. Booking online have already been straight forward and if I do have questions after booking, they responded in good timeframe. Would recommend others.

Date of experience : 18 April 2024

great service and my go to place

Easy to contact, friendly and helpful. Was very patient while we shared information and spoke amongst ourselves at home. Have used a number of times and will definitely use again. Recommended and my first port if call when searching for a cruise

So easy to book a cruise with Iglu

The call to Iglu was answered within 3 rings and the agent (Adam) was helpful and friendly from the outset. He answered all my queries regarding the cruise and stateroom that were interested in, and ultimately chose. (Yacht Club suite15014) Everything was completed and emailed to me whilst I was on the phone, including the discount we negotiated with him. Overall I couldn't fault the service.

Date of experience : 25 April 2024

Angela was extremely helpful on both…

Angela was extremely helpful on both occasions that I spoke to her. She rang me back as pre arranged. She advised me on what was the best deal, what information i would need to book and importantly she was not pushy. With her help I was able to sort a birthday surprise. Thank you

Date of experience : 08 April 2024

This is my 2nd year booking with Iglu

This is my 2nd year booking with Iglu. Both times their representatives have been extremely helpful pointing me towards benefits I didn’t know I could afford! Or even get! Iglu are my ‘go to’ site for cruises. Thank you.

Date of experience : 15 April 2024

Iona cruise

Friendly, helpful service. Peter was very knowledgeable and gave clear and honest advice. He called at the agreed time and listened to what we wanted before offering alternatives. Great service.

Date of experience : 24 April 2024

Helpful, cheerful and patient!

Straightforward- booking process as had problems on line with both Marella and Iglu site on phone !! Cheerful , helpful and patient as we trying to make decisions when given choices!! Great advice ! It was lovely to speak to you and share our excitement!!

Date of experience : 21 April 2024

First class service from Iglu as usual

First class service from Iglu as usual, as well as from Amanda Bartle. Amanda was extremely helpful and patient. We wouldn't choose to go anywhere else.

Very helpful and knowledgeable

Thank you Dom going the extra mile to help us tailor the cruise and stay options we wanted. Talking us through the options and guidance from your own experience. Now looking forward to a holiday of a lifetime on the other side of the world can’t wait.

Date of experience : 23 April 2024

Very helpful and well organised in booking P&O cruise , very knowledgeable and made sure we had everything we needed before finalising the booking Thank you 10/10 for service

Helpful and informative customer service.

Richard at Iglu was extremely helpful. On booking he provided information I was not aware of such as the coach Ambassador laid on for getting back to car park…(cruise from Bristol to Liverpool). Help appreciated and would book with Iglu again.

Date of experience : 22 April 2024

Great customer service every time

The agent was very helpful and found just the right package for us. It was not a straightforward request but she managed it as if it was an everyday request. I would recommend Iglu Cruise to anyone looking for their perfect cruise holiday

Great service

Online selection was straightforward & as I'd saved my selection for later The Iglu rep called found me a better cabin & placed the booking. all very easy so thank you

Very pleased everything booked to my specifications

Dan was very helpful and sorted out my specific requirements for a hotel booking, and guided me through the choices available. Hotel and cruise now booked to my satisfaction and very quickly. A great experience today.

Very easy booking and Lisa very knowledgeable …

Very easy booking once I trolled through all the multiple options. Price was very competitive. Lisa was very helpful, knowledgeable and patient.

Date of experience : 26 April 2024

Useless company service …

This company were given simple instructions. They have made a huge mistake in the booking. Two phone calls to the support team, one email and a website query sent. Still no reply from the admin team. I have been told that the admin team do not have a direct number and iglu staff cannot speak to them. I asked to speak to a manager to discuss that their staff need somewhere to go with questions, she refused and put me on continuous hold. Oh the delights of a foreign call centre. The most unhelpful company going.

Reply from IgluCruise

Hi Liz, thanks for leaving a review. We are deeply sorry to learn of the mistake made with your booking. We do treat feedback of this nature incredibly seriously, and would like to assure you this is always followed by action, to ensure the matter is addressed. We understand the frustration this has caused for you. Upon a review of your booking, we are pleased to see this matter has been resolved, and an agent has called you to address and resolve your concerns. Thank you for taking the time to share your feedback with us. We welcome all comments to help us improve our service. We hope you have a fantastic cruise. Kind regards

Frustrated with customer service. We travel in 4 weeks times and we still…

We travel in 4 weeks times and we still don’t know who we are flying with, what time our flight is, which terminal we are flying from at Manchester, so we are unable to book transfers to the airport or car parking. We have contacted iglu through emails and live chat and been given different information each time. This is extremely frustrating as the closer it gets the more difficult and expensive it is to get taxis to the airport.

Hi there, thanks for taking the time to leave a review. We are disheartened to learn of your concerns surrounding your flights. As your flights have been booked through the Cruise Line directly, we are awaiting details of these. We apologise for any inconvenience this may be causing. Upon reviewing your booking, we are pleased to note that one of our agents has reached out to you directly regarding your concern. Thank you for your feedback, and we hope you have a fantastc holiday. Kindest regards

Cruise booking at its best.

Maddy had great knowledge of the ship which was very useful when deciding the best deck and cabins to suit our family requirements.Maddy also has a great personality which gave confidence in her advice and suggestions and was the difference between booking directly with P&O or Iglu.

Quick easy and helpful

This is our 2nd time booking P&O with Iglu and we have found both experiences to be easy with lots of information in the booking call and follow up emails.

Date of experience : 19 April 2024