celebrity cruise 800 number

How to Contact Your Cruise Line

By Laura Brothers

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Thank you for your interest in Celebrity Cruises. Please select your location from the drop-down menu to view the appropriate Celebrity Cruises contact information.

Andy Chua Senior Marketing Executive (65) 6305 0036 [email protected]

History Will Be Kind [email protected]

Emma Mumford Marketing Director, Australia & New Zealand  Celebrity Cruises +61 (0) 431 196 716 [email protected]

Leticia Casarin Villanueva Lead Trade Marketing Celebrity Cruises LATAM [email protected]

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Celebrity Cruises – Contact a Ship

Celebrity cruises.

How do I contact a passenger directly on Celebrity Cruises?

Friends or family can reach out to Celebrity at 888-751-7804

Send your friends a “Contact Me” E-Card for this page

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For information or reservations, US and Canadian customers can call us toll-free at 800-338-4962 during the hours listed on this page. Customers calling from outside the US or Canada can use one of the numbers below:

If your country is not listed in the table above, you may reach us at +1-713-974-2121 or via e-mail.

For inquiries on matters not related to the purchase of a cruise, you may e-mail us at [email protected] , call us at 713-974-2121 or write to us at:

Vacations To Go 5851 San Felipe, Suite 500 Houston, TX 77057

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Enjoy 75% off your second guest’s cruise fare and get bonus savings of up to $200. Plus, additional guests in your stateroom sail free on select sailings.

CruiseCare Travel Protection

We want this to be the best vacation of your life. And, to make sure you have the most carefree vacation possible, we offer CruiseCare®. CruiseCare® is an optional travel protection add-on to your cruise booking that’s available through Celebrity for US residents in all states except New York 1 . For New York residents who wish to purchase the product, please visit  https://travelcruisecare.com.

Call to add

1-888-751-7804

New York residents may call Aon Affinity Services

1-800-797-4516

Why Travel Protection?

Cancellation penalty waiver program   – non-insurance features provided by celebrity cruises.

Allows you to cancel and waives the normally non-refundable cancellation charges if you need to cancel for specified reasons. In addition, CruiseCare® Cancel For Any Reason Cruise Vacation Enhancement makes sure that in the event you choose to cancel for a reason not eligible under the plan, at any time up until departure, Celebrity will provide you with a cruise credit equal to 90% of the non-refundable value of your cruise vacation prepaid to Celebrity, for your use towards a future cruise (excluding Flights by Celebrity).

Trip Interruption & Trip Delay 2

Provides coverage if you can’t start or finish your cruise vacation because you’re sick or hurt, there’s a death in the family, or for another covered reason. For Trip Delays, the plan reimburses up to $2,000 for covered out-of-pocket expenses to catch up to your cruise. For trip interruption the plan covers up to 150% of your total trip cost.

Baggage and Bag Delay Protection 2

If your baggage or personal property is lost, stolen, or damaged, the plan covers up to $1,500. If your bags are delayed or misdirected for more than 24 hours, the plan reimburses up to $2,000 for the purchase of necessary personal items due to a covered delay. 

Medical Expense, Evacuation & Repatriation Benefits 2

Should you become injured or sick during your vacation, the plan reimburses for covered medical expenses for up to one year from the date of your accident or illness. It is important to evaluate your current insurance to ensure that you have adequate medical coverage while you are traveling. Depending on your plan, Medicare and other health insurance providers may not cover expenses incurred outside of the US. Coverage is up to $25,000 for Accident or Sickness Medical Expenses, up to $50,000 for Emergency Evacuation and up to $25,000 for Repatriation.

24/7 Emergency Assistance 3 – emergency travel assistance provided by CareFree Travel Assistance TM

Provides 24-hour travel assistance, medical assistance and emergency services, such as: pre-trip health, safety, and weather information, assistance with travel changes, lost luggage assistance, emergency cash transfer assistance, medical consultation, emergency legal, medical and dental assistance and more.

Need to file a claim?

Claims may be filed through Aon Affinity for guests who purchased Celebrity’s CruiseCare® plan. 1  A claim may be filed online at  www.aontravelclaim.com . To view terms, conditions and exclusions, visit:  https://www.archinsurancesolutions.com/coverage/Celebrity .

1 This Celebrity CruiseCare® plan is an optional travel protection add-on to your cruise booking and is available through Celebrity for residents in all states except New York. New York state residents who are interested in travel protection may contact Aon Affinity by visiting https://travelcruisecare.com or calling Aon Affinity at 1-800 797-4516. If added, CruiseCare® is not effective until the plan cost has been paid. Plan cost is not automatically included as part of your initial cruise deposit.

2  Travel Insurance benefits are administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150) under Policy Form series LPT 2013 and applicable amendatory endorsements. This is a brief overview of the coverages. Subject to terms, conditions, and exclusions. This is a general overview of travel insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply.

This program was designed and is administered by Aon Affinity. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 100106022); In CA & MN, AIS Affinity Insurance Agency Inc. (CA 0795465); in OK, AIS Affinity Insurance Services Inc.; in CA, Aon Affinity Insurance Services Inc. (CA 0G94493), Aon Direct Insurance Administrations and Berkely Insurance Agency and in NY, AIS Affinity Insurance Agency.

3  Worldwide Emergency Assistance are emergency travel assistance provided by CareFree Travel Assistance TM . CEL_12162022

View Terms, Conditions and exclusions here.

Consumer Notices | Privacy Policy

www.archinsurancesolutions.com/consumer-notices-aon &

www.archinsurancesolutions.com/documents/archprivacynotice.pdf

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• Celebrity Cruises

Calling Celebrity (How to get through to a real person w/ less frustration)

By LandLockedInAZ2 , November 18, 2023 in Celebrity Cruises

Recommended Posts

LandLockedInAZ2

Need to speak to a real person? Here's a distillation from other threads and my own experience for anybody else who needs it:

TLDR: I got through to a real person with the least hassle/frustration by dialing 888-859-7692 then pressing 2 then 1 at which point I was given the opportunity to request a return call within a specified time-frame (which was actually quite accurate!). If you love details, keep reading: There are at least 3 toll-free numbers you can call:  888-751-7804 (displayed on CelebrityCruises.com) 888-303-6067 (buried within another thread) 888-859-7692 (also buried within another thread)

As far as I can tell from trying each, the functionality of each number is identical to the others.  When you call in, you will be given 2 prompts:  First Prompt: 

- If you are or are working with a Travel Agent Press 1 - If you booked directly with Celebrity, Press 2 - To book directly with a Celebrity sales associate, Press 3

- To ask a question about a past cruise, Press 4

Second Prompt:

- If you reserved with a certified vacation planner, Press 1

- Through a travel agent, Press 2

- If you booked directly through the website, Press 3 Because I had booked online, I tried the first phone number above, then chose 2, 1 which had me on hold for 2.25 hours before I finally gave up (I had it playing in the background while watching a TV show and reading CruiseCritic; otherwise, it would've been complete unbearable!). The annoying thing was that it kept repeating the same message about every 60 seconds: "Please continue to hold. Your call will be answered by our next available representative." There was never any indication of my place in line or approximately how long to expect before I could get through to a real person.  Thanks to some other kind folks here on Cruise Critic, I found the other phone numbers above and one comment that said that they were offered the opportunity to leave a callback number, which does NOT happen on the Press 2 Press 3 option at any of the above-listed lines. I don't know why they want to punish people who book via the website, but considering the glitches that have been reported lately and my confidence in Celebrity as a whole going down by the minute, I decided to proceed with Press 2, Press 1 and was offered the opportunity to leave my name and number, then the automated system said it would be 60-90 minutes. Once I left my information, the estimated time was adjusted to 85 minutes and it was within 2 minutes of that! I did have about 5 minutes waiting on the line before the real person did pick up, but it was far preferable to the indefinite wait on hold.  I approached with kindness and got my needs met very quickly.  I hope this helps other travelers as it seems there are a lot of people calling (the Celebrity rep told me this) and certainly the lengthy hold times confirm that!   

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I feel your pain.  I am so fed up with Celebrity! 

12 minutes ago, Dr. Pam said: I feel your pain.  I am so fed up with Celebrity!   

Another number is:

800-437-3111

Maybe the new president of operations, Laura,  should try calling the advertised number and get the true Celebrity experience.   

mahasamatman

844.418.6824 got me through immediately.

800-437-3111  20- 30 mins this morn

844.418.6824 20-25 min this morn.

On hold  😞  I guess they really do not want my $!  And yes, I am aware that I can pay online, however, there is a change in address and CC on file that I need to speak to Celebrity about prior to payment.  And yes, I usually transfer the rez to a TA for ease and extra OBC or savings.  I missed the 30 day deadline to transfer the rez.  My bad.  

800-437-3111  Phoned again and pressed prompt that said "new booking."  I guess Celebrity has our biz this time.  However, I will checking luxury lines going forward.

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Everyone saves 40% on every sailing and receives an added savings bonus of up to $200 per stateroom. Plus, on select sailings, 3rd and 4th guests sail for free.

CruiseCare Travel Protection

We want this to be the best vacation of your life. And, to make sure you have the most carefree vacation possible, we offer CruiseCare®. CruiseCare® is an optional travel protection add-on to your cruise booking that’s available through Celebrity for US residents in all states except New York 1 . For New York residents who wish to purchase the product, please visit  https://travelcruisecare.com.

Call to add

1-888-751-7804

New York residents may call Aon Affinity Services

1-800-797-4516

Why Travel Protection?

Cancellation penalty waiver program   – non-insurance features provided by celebrity cruises.

Allows you to cancel and waives the normally non-refundable cancellation charges if you need to cancel for specified reasons. In addition, CruiseCare® Cancel For Any Reason Cruise Vacation Enhancement makes sure that in the event you choose to cancel for a reason not eligible under the plan, at any time up until departure, Celebrity will provide you with a cruise credit equal to 90% of the non-refundable value of your cruise vacation prepaid to Celebrity, for your use towards a future cruise (excluding Flights by Celebrity).

Trip Interruption & Trip Delay 2

Provides coverage if you can’t start or finish your cruise vacation because you’re sick or hurt, there’s a death in the family, or for another covered reason. For Trip Delays, the plan reimburses up to $2,000 for covered out-of-pocket expenses to catch up to your cruise. For trip interruption the plan covers up to 150% of your total trip cost.

Baggage and Bag Delay Protection 2

If your baggage or personal property is lost, stolen, or damaged, the plan covers up to $1,500. If your bags are delayed or misdirected for more than 24 hours, the plan reimburses up to $2,000 for the purchase of necessary personal items due to a covered delay. 

Medical Expense, Evacuation & Repatriation Benefits 2

Should you become injured or sick during your vacation, the plan reimburses for covered medical expenses for up to one year from the date of your accident or illness. It is important to evaluate your current insurance to ensure that you have adequate medical coverage while you are traveling. Depending on your plan, Medicare and other health insurance providers may not cover expenses incurred outside of the US. Coverage is up to $25,000 for Accident or Sickness Medical Expenses, up to $50,000 for Emergency Evacuation and up to $25,000 for Repatriation.

24/7 Emergency Assistance 3 – emergency travel assistance provided by CareFree Travel Assistance TM

Provides 24-hour travel assistance, medical assistance and emergency services, such as: pre-trip health, safety, and weather information, assistance with travel changes, lost luggage assistance, emergency cash transfer assistance, medical consultation, emergency legal, medical and dental assistance and more.

Need to file a claim?

Claims may be filed through Aon Affinity for guests who purchased Celebrity’s CruiseCare® plan. 1  A claim may be filed online at  www.aontravelclaim.com . To view terms, conditions and exclusions, visit:  https://www.archinsurancesolutions.com/coverage/Celebrity .

1 This Celebrity CruiseCare® plan is an optional travel protection add-on to your cruise booking and is available through Celebrity for residents in all states except New York. New York state residents who are interested in travel protection may contact Aon Affinity by visiting https://travelcruisecare.com or calling Aon Affinity at 1-800 797-4516. If added, CruiseCare® is not effective until the plan cost has been paid. Plan cost is not automatically included as part of your initial cruise deposit.

2  Travel Insurance benefits are administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150) under Policy Form series LPT 2013 and applicable amendatory endorsements. This is a brief overview of the coverages. Subject to terms, conditions, and exclusions. This is a general overview of travel insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply.

This program was designed and is administered by Aon Affinity. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 100106022); In CA & MN, AIS Affinity Insurance Agency Inc. (CA 0795465); in OK, AIS Affinity Insurance Services Inc.; in CA, Aon Affinity Insurance Services Inc. (CA 0G94493), Aon Direct Insurance Administrations and Berkely Insurance Agency and in NY, AIS Affinity Insurance Agency.

3  Worldwide Emergency Assistance are emergency travel assistance provided by CareFree Travel Assistance TM . CEL_12162022

View Terms, Conditions and exclusions here.

Consumer Notices | Privacy Policy

www.archinsurancesolutions.com/consumer-notices-aon &

www.archinsurancesolutions.com/documents/archprivacynotice.pdf

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Travel + Leisure’s 2024 It List.

Since 1971, Travel + Leisure editors have followed one mission: to inform, inspire, and guide travelers to have deeper, more meaningful experiences. T+L's editors have traveled to countries all over the world, having flown, sailed, road tripped, and taken the train countless miles. They've visited small towns and big cities, hidden gems and popular destinations, beaches and mountains, and everything in between. With a breadth of knowledge about destinations around the globe, air travel, cruises, hotels, food and drinks, outdoor adventure, and more, they are able to take their real-world experience and provide readers with tried-and-tested trip ideas, in-depth intel, and inspiration at every point of a journey.

Elizabeth Rhodes/Travel + Leisure

For the first time, we’re spotlighting new cruise ships on Travel + Leisure ’s It List, as these exceptional vessels become more and more like floating resorts — celebrity chefs, crystal chandeliers, and Rolex boutiques included.

Explora Journeys’ Explora I

Paul Brady/Travel + Leisure

It’s not every day a new cruise line arrives. The debut of the remarkable Explora I was a moment years in the making for Explora Journeys , the upstart luxury operator that aims to bring a European sensibility to the world of vacations at sea. So far, the project is a smashing success, thanks to the ship’s low-key vibe, standout food and beverage, and intriguing itineraries that visit in-demand ports in Northern Europe, the Mediterranean, and the Caribbean. My own August 2023 trip on Explora I , from Copenhagen to Hamburg, Germany, included fulfilling visits to places such as Oslo and the town of Stavanger, Norway, a gateway to adventurous hiking with a postcard-perfect Old Town. The ship itself was also a destination, with its abundance of outdoor space — including an alfresco fitness center — and pools at seemingly every turn. The 461 suites, all of them with balconies, are filled with luxurious touches such as Frette linens and robes, heated marble floors, and Dyson hair dryers. But Explora I truly shines when it comes to food: During the week I was aboard, it was impossible to find a bad meal — and I was often astonished at the quality of, in particular, the pasta served in the Emporium Marketplace and the sushi on offer at Sakura, two of the nine restaurants aboard. The most ambitious of them all is Anthology, a rotating-chef concept that has seen a residency from seafood whiz Mario Ulaissi, known for his Michelin three-starred restaurant on Italy's Adriatic coast, and that recently welcomed Emma Bengtsson, from Aquavit , in New York City. Much has been made of Explora I ’s Rolex boutique — the first on any cruise ship — but for my money, the other shops on board were more interesting: The company has tapped family-owned businesses around the world to create capsule collections of resort wear, handbags, fragrances, sunglasses, and beautiful gifts that can’t be found elsewhere. From $2,050 per person for a six-day sailing. Accessible ship. — Paul Brady

Oceania Cruises’ Vista

Nick Tortajada/Courtesy of Oceania Cruises

The new Oceania Vista is in a class of its own; no really, it’s the first in Oceania Cruises ’ new Allura class. Of its 11 bars and restaurants, three are entirely new to the Norwegian Cruise Line Holdings–owned brand — including a high-end cocktail spot called Founders’ Bar, serving 26 intricate drinks that use house-made syrups and top-shelf booze like Whistle Pig and parsley-infused Grey Goose. As Oceania levels up, the cruise line has produced a ship that feels more like a floating resort than the vessels that came before. There’s pickleball; a health-conscious restaurant, Aquamar, serving made-to-order salads and pressed juices; and a coffee shop that looks like one in walking distance of my home in L.A. (marble counters, gold accents, leather bar stools) and pulls an espresso shot of similar quality. Vista has more suites than others in the Oceania fleet, too: There are 14 Oceania Suites (up to 1,200 square feet); eight Vista Suites (up to 1,850 square feet); and three Owner’s Suites with Ralph Lauren Home decor and two massive terraces (2,400 square feet). But the most hotel-like touch? A celebrity chef–driven restaurant, Toscana, where Giada De Laurentiis — the ship’s godmother — supplied two recipes for the menu. As someone who watched a lot of Everyday Italian in the early aughts, I was particularly excited to try her signature, Capri-inspired lemon spaghetti, and lemon-cream sauce with grilled shrimp and capers didn’t disappoint. From $2,499 per person for a seven-night sailing. Accessible ship. — Maya Kachroo-Levine

Regent Seven Seas Cruises’ Seven Seas Grandeur

Courtesy of Regent Seven Seas Cruises

Regent Seven Seas Cruises’ sixth ship, the Seven Seas Grandeur , sailed its inaugural season in December, joining sibling ships Seven Seas Explorer and Seven Seas Splendor as the newest member of the luxury fleet. The cruise line is a favorite among T+L readers for its gorgeous ships and all-inclusive pricing that covers unlimited shore excursions, dining at specialty restaurants, and even round-trip airfare. Grandeur lives up to its name thanks to stunning, art-filled spaces designed by cruise ship interior experts Studio Dado: signature restaurant Compass Rose is enchanting with interiors inspired by a fairy-tale forest; the Observation Lounge sparkles with an undulating chandelier and swanky bar; and the $11,000-per-night Regent Suite has a private en suite spa and custom Treesse mini pool. As I boarded Grandeur for the ship’s inaugural sailing, I was mesmerized by the grand staircase and glittering chandelier. And with a maximum capacity of 744 guests, I found it easy to take time to myself in the myriad of quiet spots tucked throughout the ship, whether in the Serene Spa and Wellness area, in the Library, or on the Sports Deck overlooking the ocean. Seven restaurants include specialty steakhouse Prime 7, pan-Asian restaurant Pacific Rim, and breakfast and lunch buffet La Veranda, which refines the cruise buffet experience with daily specials like paella and sushi. Several bars and lounges, a pool and hot tubs, a casino, Broadway-style productions, and cooking classes at the Culinary Arts Kitchen make the ship a destination in itself, though guests will want to take advantage of those included excursions on Caribbean, Central American, North American, and European itineraries, ranging from seven to 16 nights, during the ship’s 2024 season. From $4,669 per person for a seven-night sailing. Accessible ship. — Elizabeth Rhodes

Silversea’s Silver Nova

Courtesy of Silversea Cruises

Carrying 728 passengers, Silver Nova is big for the luxury sector, but boasts a hugely important metric: a capacious passenger space ratio — that is, the number of guests relative to the size of the ship. Simply put, this ship offers more elbow room per passenger than almost any other cruise vessel. Silver Nova is wrapped in glass, with an asymmetrical layout; the funnel is positioned off-center, so is the pool, offering an expansive, uncluttered pool deck. Many features of the brand-new ship recall previous Silversea successes, my favorite of which is the S.A.L.T. (Sea And Land Taste) program, expanded for Silver Nova . S.A.L.T. perks include a gorgeous, sea-facing lab for hands-on culinary lessons (at no additional cost), plus a new concept, the Chef’s Table, where an 11-course menu is prepared for just 24 diners. All facets of the S.A.L.T. ecosystem, including ingredients, a bar, lectures, and shore excursions, are keyed to the region Nova is sailing. While food is a drawing card for Silver Nova , accommodations also received a revamp. Tied to the theme of bringing the outside in, there are brilliant new suites found in the aft starboard corner of the ship, with wraparound balconies revealing a 270-degree view.  This is where you can tuck me in when I win the lottery and head off on a world cruise. But until then, Silver Nova will summer in Alaska and spend northern hemisphere winters in Australia and New Zealand, places where top-deck views should prove ceaselessly rewarding. From $3,250 per person for a seven-night sailing. Accessible ship. — David Swanson

It List 2024