fnb private clients credit card travel insurance

Find a branch

First National Bank of Namibia LTD C/O Fidel Castro & Independence Ave Box 195, Windhoek Tel: 061 2992111 [email protected]

The Parkside branch also services RMB, Homeloans and WesBank clients.

RMB Namibia Tel: 061 2992340

RMB Corporate Banking Tel: 061 2998446 [email protected]

WesBank C/O Fidel Castro & Independence Ave Box 195, Windhoek Tel: 061 2992437 [email protected]

Homeloans C/O Fidel Castro & Independence Ave Box 2150, Windhoek Tel: 061 2992523 / 061 2992524 [email protected]

Private Clients

C/O /Fidel Castro & Independence Ave First Floor Box 285, Windhoek Tel: 061 2992838

C/O Chasie & Frankie Fredericks St, Ground Floor Shop 44, The Grove Mall shopping centre Box 35387, Kleine Kuppe, Windhoek Tel:061 2992222

Southern Industrial Area

P/Bag 5177, Ausspannplatz [email protected]

John Meinert

C/O Independence Ave & John Meinert St Box 23043, Windhoek Tel: 061 299 2222

110 Nickel St, Prosperita Box 285, Windhoek el: 061 2992222

Contact Centre C/O Fidel Castro & Independence Ave Box 285, Windhoek el: 061 2992222

Pick n Pay Complex, Independence Katutura Box 62207, Katutura, Windhoek Tel: 061 2992222 [email protected]

Northern Industrial

16 Nguni St, Northern Industrial Area Box 23043 Tel: 061 299 2222

Private Wealth C/O Fidel Castro & Independence Ave Ground Floor Box 285, Windhoek Tel: 061 2998447

207 Independence Ave, Windhoek Box 285, Windhoek Tel: 061 299 2222

Bureau de Change 207 Independence Ave, Windhoek Box 285, Windhoek Tel: 061 299 2222

First National Bank of Namibia LTD 17 Main St, Box 91 Aranos Tel: 061 299 2222

First National Bank of Namibia LTD BH Complex Main Rd, Box 13407 Eenhana Tel: 061 299 2222

First National Bank of Namibia LTD 44 Church St, Box 14 Gobabis Tel: 061 299 2222

Grootfontein

First National Bank of Namibia LTD Hage Geingob Ave, Box 30 Grootfontein Tel: 061 2992222

Henties Bay

First National Bank of Namibia LTD C/O Jakkalsputz & Duineweg, Box 447 Henties Bay Tel: 061 299 2222

First National Bank of Namibia LTD 79 Main St Tel: 063 270012 Fax: 063 270079

First National Bank of Namibia LTD Main St Hidipo Hamutenya, Box 24 Karibib Tel: 061 299 2222

Katima Mulilo

First National Bank of Namibia LTD Hage Geingob Drive, Erf 329 Katima Mulilo Tel: 061 299 2222

Keetmanshoop

First National Bank of Namibia LTD 76 Hampie Plichta Ave, Box 77 Keetmanshoop Tel: 061 299 2222

First National Bank of Namibia LTD 12 Bismarck St, Box 10 Luderitz Tel: 061 299 2222

First National Bank of Namibia LTD Erf 280 Dr Sam Nujoma Ave, Box 131 Mariental Tel: 061 299 2222

First National Bank of Namibia LTD Nkurenkuru Shopping Mall, Main Rd Tel: 061 299 2222

First National Bank of Namibia LTD Okahao-Tsandi main Road, Box 42 Okahao Tel: 061 299 2222

First National Bank of Namibia LTD Shop 16, Okahandja Shopping Mall, Box 140 Tel: 061 299 2222

First National Bank of Namibia LTD 89 John Tjikuua St, Box 212 Okakarara Tel: 061 299 2222

First National Bank of Namibia LTD Room no 16, Okongo Complex, Box 15216 Okongo Tel: 061 299 2222

First National Bank of Namibia LTD Omuthiya Shopping Centre, Shop no 10 Main Road Omuthiya Box 19281 Omuthiya Tel: 061 299 2222

First National Bank of Namibia LTD 37 Main Rd, First City Centre Box 42, Ondangwa Tel: 061 299 2222

First National Bank of Namibia LTD Tel: 061 299 2222 Area Office

Ongwediva Shop 28-32, Oshana Mall, Main Road, Tel: 061 299 2222 Box 3321, Tel: 061 299 2222

First National Bank of Namibia LTD NDC Park 1, Main Road, P/Bag 3008 Opuwo Tel: 061 299 2222

First National Bank of Namibia LTD 8th Avenue, Box 204 Oranjemund Tel: 061 299 2222

Oshakati Game Game Shopping Complex, King Mandume Road P/Bag 5510, Oshakati Tel: 061 299 2222

First National Bank of Namibia LTD Erf 272, Okatana, Main Road P/Bag 5510, Oshakati Tel: 061 299 2222

FNB Insurance Brokers Namibia (PTY) LTD Office No 8, Oshakati Complex Tel: 061 299 2222

First National Bank of Namibia LTD No 13, Unie St, Box 81 Otavi Tel: 061 299 2222

Otjiwarongo

First National Bank of Namibia LTD 7 George St, Box 64 Otjiwarongo Tel: 061 299 2222

Otjiwarongo Midway Agency Hage Geingob St, Spar Complex, Shop no 2 Tel: 061 299 2222 Box 64 Otjiwarongo

Central North Area Office 196 Hage Geingob St, Box 2047 Otjiwarongo Tel: 061 299 2222 Fax: 067 308805

FNB Insurance Brokers Namibia (PTY) LTD 44 Hage Geingob St, Box 667 Otjiwarongo Tel: 061 299 2222 Fax: 067304438

First National Bank of Namibia LTD Tsandi, Main Road, Box 35 Outapi Tel: 061 299 2222

First National Bank of Namibia LTD Erf 29, Shop 7, President Ave, Outjo Park, Box 16 Outjo Tel: 061 299 2222

First National Bank of Namibia LTD Erf 1, C/O Church & Bahnhoff, Block B, P/Bag 1008 Rehoboth Tel: 061 299 2222

First National Bank of Namibia LTD 2 Lood St, Box 418 Rosh Pinah Tel: 061 299 2222

First National Bank of Namibia LTD Maria Mwengere Street Box 149 Rundu Tel: 061 299 2222

First National Bank of Namibia LTD 16 Tobias Hainyeko St, Box 1 Swakopmund Tel: 061 299 2222

Mondesa 1040 C/O Independence & Mandume Ndemufayo Ave Mondesa, Box

First National Bank of Namibia LTD 74A Presidents Ave, Box 251 Tsumeb Tel: 061 299 2222

First National Bank of Namibia LTD 138 Sam Nujoma Ave, Box1 Walvisbay Tel: 061 299 2222

Kuisebmond Shop 4& 5 Nataniel Mauxuilili Service Centre Kuiseb Mall, Kuisebmond, Box 1819 Kuisebmond Tel: 061 299 2222 Fax: 064 280501

WesBank Finance No 5, 11 Road, Walvisbay Box 2941, Windhoek Tel: 061 299 2222 Fax: 064 203409

FNB Insurance Brokers Namibia (PTY) LTD 116 6 St, Box 1640 Walvis Bay Tel: 061 299 2222 FNB Insurance Brokers complaints fnbibcomplaints@fnbnamibia

Klein Windhoek

No 9 Eaton Heights, Bassingthweighte St Klein Windhoek Box 285, Windhoek Tel: 061 2992222

Maerua Mall

1st Floor, Shop no 37 Maerua Mall Shopping Centre Tel: 061 299 2222

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Ways to bank, bank better, industry expertise, international banking, integrated tax administration system, product rates, pricing guide, terms + conditions, talk to us + important numbers, fraud + disputes, switch to fnb..., private banking, fnb banking app.

Bank on the go safely and securely with the FNB Banking App. As a registered Online Banking user, you can access the FNB Banking App. Using the free FNB Banking App, you pay no data fees.

Do your day-to-day banking

• View detailed balances and transactions
• Transfer funds between accounts
• Make payments
• Make Cardless Cash withdrawals

You can also buy

• Prepaid airtime
• Prepaid electricity

Visit your App Store to download the FNB Banking App today. Just register and you're on your way. Downloading the FNB Banking App is compatible with Android™ and Apple™.

Terms, conditions, rules + standard network rates apply.

Private Banker

With Private Clients you have your own one-stop, Private Banker who will assist you with all your banking needs. Your Private Banker is supported by a team of specialists which means that with one phone call or email, your personal Private Banker can:

• Assist with all your banking queries as your single point of contact into FNB
• Provide fnancial and wealth management solutions through a team of specialists
• Offer you the best investment solutions to suit your needs
• Assist in arranging forex with FNB
• Assist you to structure your lending in a way that works for you

SLOW Lounge access

SLOW Lounge boasts many features and services, such as freshly brewed coffee, tasty snacks and an abundance of power sockets, high speed Wi-Fi, private studies, spa treatments, and a selection of books and newspapers to enjoy while you wait for your fight or train.

SLOW Lounges are located at the domestic terminals of the O.R. Tambo, Cape Town and King Shaka International Airports as well as at the international terminal of the O.R. Tambo International Airport.

Terms, conditions & rules apply.

Comprehensive Global Travel Insurance

Comprehensive Global Travel Insurance will keep you covered no matter where you go in the world, when you purchase your return travel ticket(s) on your credit card you will get up to N$10 million cover for the first 90 days of your trip. What's more is we will cover up to 8 travel tickets for your travel companions too.

Why do I need this?

Save on your insurance and be conveniently covered for the frst 90 days of your journey. How do I get Comprehensive Global Travel Insurance? To qualify for Comprehensive Global Travel Insurance you require a qualifying FNB Cheque, FNB Fusion or Credit Card with which to pay for your travel ticket.

• Purchase your return travel ticket(s) using your qualifying FNB card
• Contact your Private Banker for Global Travel Insurance
• For emergency assistance while on travel contact Medical Services Organisation (MSO) on: +27 11 521 4575 ('Reverse-charge' your call using this number from anywhere in the world)

This offer is available to FNB Cheque or Credit Card holders, below the age of 70* and credit card holders, who have not yet turned 71* who are residents of any of the below countries: South Africa, Botswana, Lesotho, Namibia, and Swaziland. With Comprehensive Global Travel Insurance you get:

• Up to N$ 10 million cover for medical expenses
• Personal liability cover of up to N$ 2.5 million
• Cover in the event of accidental death, pre-existing medical conditions, total permanent disablement, cancellations, travel delays and lost, stolen or damaged baggage For more information view the Global Travel Insurance Policy together with the Comprehensive Schedule of Benefits

For assistance contact:

For Global Travel Insurance contact your Private Banker Medical Services Organisation (MSO): +27 11 521 4575 ('Reverse-charge' your call using this number when from anywhere in the world) If you are over 70, FNB provides a special type of insurance to suit your needs. For more information view the Global Travel Insurance Policy with the Senior Schedule of benefits. These documents are also available from the Global Travel Helpdesk Please ensure you have a copy of this Travel Policy prior to travelling and ensure you fully understand it

inContact s FNB's transaction notification service that gets sent to your cellphone

inContact offers you the ability to:

• Identify any unauthorised transactions on your accounts.
• Receive messages for transactions on accounts that belong to you only.
• Manage the funds in your accounts.
• Receive messages with details of your multiple debits that are processed overnight i.e. debit orders, stop orders and scheduled payments.

inContact will not send messages for transactions on accounts which you access via a link or mandate. You can register for this service at any FNB branch via Online Banking or by calling 061 299 2838

Decline inContact messages are an innovative and convenient method of advising customers of why their transactions are declined. These messages are identical to normal inContact notifications and this service is also free.

Report fraud with Smart inContact

Report fraudulent transactions instantly via the FNB Banking App. Alternatively, contact us to report a fraudulent incident: 061 299 2838 or contact your Private Banker.

Lost Card Protection

Lost card? No problem. Manage your cards via the app. Protection in the event of a lost or stolen card. Report a lost or stolen card within 24 hours of the incident and FNB will assist in the event of a non PIN related fraud incident on your account before the card is cancelled. Lost Card Protection may not apply if it is determined that you were careless in protecting your card or PIN.

Personalised interest rates

At FNB we recognise that each person's needs are unique. For this reason we have introduced personalised and competitive debit and credit interest rates. Call us or visit your nearest branch to fnd out more about your personalised interest rate and how you can benefit from this service.

Terms and Conditions apply.

55 Days interest free

Enjoy up to 55 days interest free on purchases made on your straight FNB Credit Card facility. Purchases do not include cash transactions, traveller's cheque purchases and certain forex transactions.

Free Budget Facility

The Credit Card Budget Facility is a convenient feature that allows you to choose from a range of repayment periods from 6 - 60 months It is ideal for making larger purchases and paying it off over longer periods of time. Any purchase in excess of N$200 can be placed on budget. The Budget Facility is linked to your FNB Credit Card and the monthly instalments are directly debited off your straight facility.

Auto Payment Solution

The Credit Card safety net.

Have the convenience of having your credit card account paid on time, every time!

Did you know that FNB Credit Card's Auto Payment Solution allows you to pay your account with ease and serves as a safety net? Have the convenience of having your credit card account paid automatically on time, every time. The Auto Payment Solution works with a 'built in' calculator which takes into account any pre-payments and deducts these amounts from the required debit order amount.

Credit cardholders can select one of six convenient Auto Payment Solutions which will be applied monthly to pay your account:

• Fixed amount - Pay a fixed amount of your choice. This amount cannot be less than the minimum amount owed
• Full amount - Settle the full outstanding balance including your budget instalment(s) for the relevant month
• Full straight statement balance - Settle the full amount outstanding on the straight facility as indicated on your statement monthly
• Minimum payment amount due - Pay only the minimum amount outstanding on your account monthly, ie 5% of your full outstanding balance
• Percentage payment - Select a percentage of outstanding balance to be deducted monthly. This amount can be anything from 5% - 100%

Benefits of an Auto Payment Solution:

• Do not pay any transactional fees/charges on your FNB Credit Card, excluding cash withdrawals, fuel transactions, EFT's and casino transactions
• Save time and money
• Experience convenience and peace of mind knowing your account is paid regardless of where you are

Easy steps to set up an Auto Payment Solution:

• Log on to your internet banking profile and click on My Bank Account , then My Accounts
• Select the relevant credit card and click on Settings
• Then click on Auto Payment Solution and select your Auto Payment Option
• You will then be required to enter the details of the account from which you want to make the payment
• A confrmation screen will pop up, click on Confrm and then Finish

Call the number on the back of your credit card

On the payment due date, your amount payable (as per the payment option you have selected) will automatically be deducted from your bank account and your credit card will be credited subject to one day "uncleared effects"

Debt protection

Depending on the type of card you have, you can get up to N$100 000 cover in the event of death or permanent disability and cover for your minimum FNB Credit Card instalments for up to 6 months in the event of retrenchment or temporary disability.

Terms and conditions apply.

Online Banking

Online Banking offers the following banking services:

• Transfer funds real-time between your FNB accounts
• Make real-time payments to FNB account holders
• Payments made during business hours to recipients holding accounts at other banks reflect in the account the next day
• Create recurring payments to automatically pay your recipients
• Make cross-border payments
• Future date payments to up to one year in advance
• Submit requests to stop cheques
• Set up and maintain your recipients
• Send a payment advice to any email address
• Reference validation
• View the real-time balances of all your FNB accounts
• View up to 65 days of transaction history on certain accounts
• View any uncleared funds and interest earned on certain accounts
• Manage your investment accounts
• Set up statements delivery online
• You can view and download transaction history real-time

Lost Card Protection and Card Replacement protects you in the event of non-PIN related fraud on your account if your card is lost or stolen. All you need to do is report the loss or theft immediately to the dedicated, 24-hour, toll-free, Lost Card hotline and provide written confirmation of this within 24 hours.

Lost/stolen cards - contact details

Credit and debit card cancellations (061) 299 2999 (all hours)

Schedule of Benefits

Please note: The table of features is a summary of the Travel Policy. It is essential that you obtain a copy of the full Travel Policy prior to commencing your journey. You may contact the Global Travel Insurance Helpdesk on 0861 490 100 and they will arrange for the policy to be sent to you.

Schedule of Benefits for Seniors

Travel insurance for seniors.

• What you get
• Peace of mind - you are covered in the case of emergency
• Up to N$100 000 cover for medical expenses
• Personal liability cover up to N$2.5 million
• View the Schedule of Benefits for Seniors
• Read the Terms and Conditions for Seniors - 48KB *

What you pay

• Up to 31 days - N$435
• Up to 62 days - N$525
• Up to 92 days - N$640

Qualifying criteria

• You need to be between 70 to 75 years of age
• You need to have an FNB Credit Card account

Contact details

• FNB Card Customer Enquiries: +264 61 299 2222 or +264 61 299 2213
• Global Travel Insurance Help Desk: 0027 860 490 100
• The Comprehensive Global Travel Insurance includes up to N$12.5 million medical expenses and personal liability cover, as well as providing cover against personal accident, cancellation, travel delay and lost, stolen or damaged luggage
• By purchasing travel tickets at full fare on an FNB Credit Card, prior to the departure, ticket holders are automatically covered for the first 90 days of the journey

Peace of mind - you are covered in the case of emergency Up to N$12.5 million cover for medical expenses Personal liability cover up to N$2.5 million

• View the Schedule of Benefits
• Read the Travel Insurance Terms and Conditions - 68KB *

*Please note you need Adobe Acrobat Reader to open this file. Download Adobe Acrobat Reader free of charge.

This offer only applies if you are under 70 and buy your travel tickets with FNB Credit Card. If you are between 70 and 75, we can offer you our travel insurance option for seniors.

FNB Card Customer Enquiries: +264 61 299 2222+264 61 299 2213

Global Travel Insurance Help Desk: 0027 860 490 100.

Credit cards

Explore the world of private clients.

A Private Clients Credit Card gives you access to exclusive rewards and benefits with the support and exceptional service of a dedicated Private Banker. Simplify your life and enjoy the privileges a Private Clients Credit Card offers.

• Get up to 55 days interest-free credit
• Daily ATM withdrawals of up to N$9000
• Link additional cards to your card account
• View pricing guide

Guarding your banking journey

• Convenience
• Getting it made easy
• Start Application Now

Great things await...

Bank safely and securely with the FNB Banking App.

Your Private Banker

Your single, convenient point of contact with FNB - a trusted and dedicated Private Banker.

Enjoy unlimited access to the luxurious SLOW SA and Bidvest Lounges.

Keeps you covered no matter where you go in the world - for free.

Safer banking is always top of mind, so we've put many measures in place to ensure this. You can cancel your card via the app report fraud instantly.

• Report fraud
• Lost card protection

The features of convenience

Enjoy a range of solutions to help you manage your cash flow.

Personalised

Enjoy a personalised interest rate tailored to your unique credit profile

You get a 55 days interest free period.

Budget facility

Choose a repayment period of between 6 and 60 months.

Automated payments

Never worry about missing a payment, choose from 5 convenient repayment options.

Receive Automatic Debt Protection on the outstanding debt on your credit card.

Applying made easy

Simplify your life.

Earn between N$750 000 and N$1 499 999 per annum or a net asset value of N$10 million

How to get it

Other ways to apply

Contact us on 061 299 2838 In Windhoek, Private Clients, Independence Ave, @Parkside 1st Floor *Visit your nearest branch

Documents needed

• Namibian ID / valid passport with a work permit and employment contract.
• Proof of income

FNB Travel Insurance Review 2024

FNB Travel Insurance provides travel insurance of up to R5 million for medical and related expenses. FNB Travel Insurance is […]

FNB Travel Insurance provides travel insurance of up to R5 million for medical and related expenses.

FNB Travel Insurance is designed for FNB credit card and cheque account holders under the age of 75.

Outpatient services require an additional fee of R2,000.00 for medical and related expenses upon claim submission. In contrast, inpatient clients facing a medical emergency do not incur extra charges.

The insurance becomes active upon purchasing return tickets with a participating FNB cheque or credit card. Additionally, residents of Lesotho, Namibia, and Swaziland are eligible for this coverage.

Quarantine costs are reimbursed at R3,000.00 per day, capped at R30,000.00. An excess fee of R500.00 applies when making a quarantine-related claim.

Dental care up to R2,000.00 is covered, with an excess fee of R350.00 applicable for dental claims.

The plan also includes coverage for accidental death while traveling, up to R250,000.00, and accidental permanent disability, up to R750,000.00.

Other related expenses covered by the insurance policy include:

Medical Transportation, Repatriation and Evacuation

Compassionate emergency visit, repatriation of children, repatriation of travel companion.

• Burial, Cremation or Return of Mortal Remains

Other types of emergencies are also covered by FNB Travel Insurance. The following are the pre-existing medical emergencies that are covered by the plan.

FNB Travel Insurance Included Medical Emergencies

The FNB plan covers the sudden and unexpected onset of a pre-existing medical condition that may necessitate emergency medical treatment. The plan pays for inpatient hospital expenses. Pre-existing medical conditions are covered for a maximum of R500,000.00.

The plan also covers any additional expenses incurred as a direct result of covered injuries, illnesses, or diseases.

The plan cover policyholders for the following:

The plan covers transportation to the most appropriate medical facility for the insured to receive necessary treatment. The plan allows for an organized plan in which an assistance company can assist in transporting the insured to a facility. If necessary, repatriation to the insured’s home country is also provided. FNB will make such arrangements through their assistance company.

If the insured is hospitalized for 5 days or more in a row, the policy will pay for reasonable hotel and airfare expenses for a family member. Accommodation is paid for in a three-star hotel and does not include calls, meals, or drinks.

The insurance covers a family member who, on the advice of a doctor, stays with you until you are able to resume your journey.

If your accompanied children are left stranded in the event of your hospitalization, repatriation, or death, FNB travel insurance will arrange and pay for their transportation back to their country of residence, if necessary, with a qualified escort, provided they are also insured by FNB.

If your traveling companion is left stranded due to your hospitalization, repatriation, or death, FNB will arrange and pay for their transportation back to their country of residence with a qualified escort if required, provided they are also insured by FNB Insure.

List of FNB Credit Cards that Qualify for FNB Travel Insurance

• FNB Aspire Credit Card
• FNB Premier Credit Card
• FNB Private Client Credit Card
• FNB Private Wealth Credit Card
• RMB Private Bank Credit Card
• FNB Fusion Gold Card
• FNB Fusion Premier Card
• FNB Fusion Private Clients Card
• FNB Fusion Private Wealth Card
• FNB Premier Debit Card
• FNB Private Client Debit Card
• FNB Private Wealth Debit Card
• RMB Private Bank Debit Card
• FNB Islamic Premier Debit Card
• FNB Islamic Private Clients Debit Card
• FNB Islamic Private Wealth Debit Card
• FNB Business Platinum Debit Card
• FNB Enterprise Debit Card
• FNB Islamic Business Platinum Debit Card
• FNB Islamic Enterprise Debit Card
• FNB Business Private Clients Debit Card
• FNB/RMB Private Bank Business Debit Card
• FNB Business Gold Credit Card
• FNB Business Platinum Credit Card
• FNB Business Black Credit Card
• FNB Business Lodge Credit Card
• FNB Corporate Gold Credit Card
• FNB Corporate Platinum Credit Card
• FNB Corporate Black Credit Card
• FNB Corporate Lodge Credit Card

Advantages of FNB Travel Insurance

• The travel insurance is free for FNB and RMB credit card and cheque account holders.
• The travel insurance is free for the first 90 days of your journey.
• Other nationalities, such as Swati, can also purchase the product.
• Accidental death is covered under the plan.
• Accidental permanent disablement has the highest cover amount of up to R750,000.00.
• The cover is available to individuals up to the age of 74, which is a high age restriction.
• Emergency medical and related expenses are covered for up to R5,000,000.00 on international travels.
• In-hospital pre-existing conditions are covered by the plan for up to R500,000.00.

Disadvantages of FNB Travel Insurance

• The cover is only available to some FNB credit card and cheque account holders.

FNB Travel Insurance Application

• Must have a participating FNB credit card.
• Purchase your return tickets using your qualifying FNB card.

FNB Travel Insurance is one of South Africa’s most comprehensive travel insurance products. The product is designed to cover not only medical expenses but also in-hospital medical expenses due to pre-existing conditions, as well as accidental death and permanent disability coverage.

The plan also covers death and disability caused by war and terrorism. The plan eliminates the need for travellers to require additional coverage while traveling. However, it is recommended to keep some money aside when traveling to pay for any excess fees required when making a claim.”

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