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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Connecting business through travel

Connecting people through travel

Connecting ideas through travel

Welcome to ctm. we do global business travel, differently., corporate travel management (ctm) is a global leader in business travel management services. we drive savings, efficiency, safety and sustainability to companies and their travelers in every corner of the world..

When you partner with CTM, you’ll enjoy the experience of global travel done differently – a uniquely designed global travel management program, built with you and for you, consistently and expertly delivered in every region you operate in. We design travel programs that drive strategic results for every part of your business and every member of your team, in every region you operate in.

That’s the CTM difference.

If you are looking for a tailored travel management solution, delivering customer service excellence , innovative travel technology and a demonstrable return on investment, you’re in the right place.

Time to discuss your global travel needs?

Explore our global travel solutions

Global travel, powered by one travel team.

No matter how large, diverse, and complex your business or travel needs, we’re committed to designing simple, safe and sustainable solutions that deliver measurable results.

At CTM, we take a highly consultative and curated approach to designing your global travel program, ensuring a solution that meets your business’s unique goals, challenges and opportunities.

We work with your team to source and select the right solutions for your business and people in every market you operate in and package them up into one program, accessed through an intergated technology ecosystem, and supported by one global travel team , to give your unique global travel program a place to call “home”.

One Program

Every aspect of your business travel, strategic meetings and corporate events needs consolidated into one strategic program to maximize savings, efficiencies and duty of care.

One Platform

A uniquely curated suite of global travel tools, configured to your global and regional business needs, and seamlessly integrated in a single global travel portal.

A carefully crafted team of global travel experts, identified for their expertise and experience in delivering strategic results and first-class experiences wherever you need them.

Take your first step towards better business travel with Corporate Travel Management.

Transformative business travel technology.

Global scale, local expertise, agile tech

The scale to achieve maximum savings, the spread to provide consistent local market expertise, and the agility to solve tomorrow’s travel challenges today.

Built for simplicity, consistency, flexibility

We take a highly consultative, curated approach to designing unique, simple and effective global travel solutions which deliver strategic results today and into the future.

Your Feedback Drives Our Roadmap

We put you front and center of our product and service roadmap, ensuring you benefit first from the fastest, most relevant and impactful solutions.

Take a tour of CTM's global travel solutions

Testimonial

CTM has established itself as a well-respected travel management provider within the global travel sector, one which actively contributes to the continued growth, diversification and digital transformation of the travel industry.

- Matteo Zanarini, International Air Transport Association (IATA) -

CTM has been an innovative industry leader in the corporate travel market for many years, both technologically and strategically. This is a market segment that is undergoing serious upheaval and CTM has shown its ability to navigate some turbulent times and come out as a leader in its field.

- Peter Harbison, CAPA Centre for Aviation -

Sabre values its long and mutually beneficial relationship with Corporate Travel Management. As their global technological partner, we have developed trusted relationships with the CTM team and respect their track record of performance and technological innovation.

- Andy Finkelstein, Sabre Travel Network -

Corporate Meetings & Events

Take your corporate meetings and events to a new level of performance with CTM Meetings & Events. Our expert event organizers ensure strategically designed meetings and events which deliver exceptional attendee experiences, more strategic outcomes for your business, and a better return on your travel budget.

Benefit from our extensive supplier relationships to leverage corporate deals on accommodation, travel and entertainment, saving you time and money. Moreover, consolidate your corporate and event travel spend through CTM for stronger supplier negotiations, maximizing your overall budget’s potential. Whether it’s corporate events, strategic meetings, conferences, group travel, team-building activities, or sales incentives, we tailor your event management solution to exceed expectations and drive business success.

Partner with us for a connected event experience that drives results for your business, people, and budget.

Looking for a regional travel solution?

You're in the home of global travel programs! If you're looking for a regional solution for your business travel needs, visit your local CTM website to explore our award-winning regional travel services.

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Travel Agency Payments

Payments two times faster.

Getting paid for the work you do shouldn’t be difficult, but for many travel agencies, corporate travel departments and travel management companies, commission payments from hotels are delayed or never arrive at all. Delayed payment leads to larger administrative overhead, chasing of payment, and potential disputes that strain relationships between travel bookers and hotels. Here’s where Onyx can help.

Our Unique Position: Travel agency payments expertise

We are a B2B payments company that works with both agencies and hotels, and we have relationships with more than 200,000 travel distributors across the globe. Our unique position means that in addition to helping secure the payments you’re owed , we can provide you the data and insights you need to run a more productive business, increasing your bookings and reducing costs.

Onyx Can Deliver Up to …

Our travel agency payments products.

Consolidated payments, reduced banking and currency conversion fees and comprehensive reporting.

20% + more commissions received, up to two times faster.

Payment distribution to any B2B recipient for services rendered.

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The process of hotel commission tracking, collection and reporting had been a significant challenge for our Global Travel Management client. After partnering with Onyx CenterSource, they were able to increase their commissions collected by 22 percent.

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Book - Travel Management Services

Corporate Travel Management (CTM)   is the sole provider of the Travel Management Services (TMS) for the Australian Government.

Under the Whole of Australian Government (WoAG) TMS arrangement, CTM provides the following products and services to participating entities:

• Booking services for air travel, hotel, bus, sea, rail and car rental
• Special booking services, including charter flights and group bookings
• Ground transport services, including chauffeur and limousine reservations
• 24/7 support for travellers, bookers and Entity Travel Teams
• A VIP programs
• Passport, visa and immigration assistance
• Entity travel reporting
• Automated management of airline credits (Tickets in Credit)
• A dedicated Account Manager
• Access to ICT specialists, who can integrate CTM's applications with entity systems (e.g. expense management, human resource management and financial management systems)
• Online and face-to-face training regarding the use of CTM's systems and services.

Due to the commercially sensitive information contained within the Deed (e.g. pricing, service levels etc.), the Deed is securely stored on GovTEAMS within the 'WoAG travel Arrangements' community. Access to this community is limited to members of the Travel Teams within participating entities. To request access to this community, contact the WoAG Travel Team.

CTM's Portal provides participating entities with access to a range of tools and resources to assist in the management of entity travel programs. The Portal can be accessed by visiting CTM's homepage and entering your login credentials. Depending on the Portal permissions granted within each entity users will have access to the following features:

• Profile Management The Portal is integrated with CTM's Profile Management System, allowing authorised users to create, edit and delete traveller profiles.
• Access to the Online Booking Tool (CTM) The Portal provides a single-sign-on connection to cytric , allowing authorised users to access the CTM without additional login credentials. cytric's features and functionality is discussed in more detail below.
• Access to travel documents Itineraries and invoices for all bookings, either made online via C ytric or offline with a CTM consultant, are stored within the Portal. Authorised users can access and download all current and historic travel documents.
• Access to travel reporting  CTMT's reporting tool is accessible to authorised users via the Portal. Shortly after a booking is made or changed, the related travel data is uploaded into the reporting tool, allowing Entity Travel Teams near-instant access to examine their entity's travel spend and booking behaviours.
• Travel alerts and CTM updates CTM use the Portal to post information about events and incidents that could impact entity's travel, such as system enhancements or outages, natural disasters and airport closures. Entities can also use to Portal to post information internally to Travel Bookers and Travellers within their entity.
• Navigating the Portal
• Making and managing bookings in cytric
• Creating and editing profiles
• Accessing invoices and itineraries

The Portal also includes Frequently Asked Questions (FAQs) and allows users to submit feedback to specific areas of CTM.

Booking Options

Travel bookings can be created and managed through the WoAG TMS arrangements two ways:

• Online via CTM's Online Booking Tool ( cytric ) CTM, through their Portal, provides participating entities access to their CTM, cytric . Travel Bookers are encouraged to use cytric wherever possible, as this booking method is the most efficient way to book and manage travel.
• Offline (email or phone) through a CTM consultant CTM's team of experienced travel consultants are available via phone and email to assist Travel Bookers with more complex travel requirements, such as international travel with multiple destinations, group bookings and bookings for travellers with special requirements. Each participating entity has a dedicated 1300 phone number to access CTM's call centre. Visit the Contacts page for more information about contacting CTM.

Online Booking Tool - C ytric

Access CTM, cytric , allows users to book domestic and international travel – including air travel, accommodation and car rental - without the involvement of a CTM consultant. cytric allows bookings for up to nine passengers, travelling to six or less destinations. The CTM is the preferred booking method as it is the most efficient way to book and manage travel.

CTM provide participating entities access to a reporting tool, which is available through the Portal. This tool provides entities near-instant access to view and manipulate data relating to their travel program. Access to CTM's reporting tool is managed by Entity Travel Teams.

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TravelConnect

Travel tips.

All Defence personnel undertaking domestic or international travel should bookmark this page on their mobile device, for quick access to travel support contacts.

Before travelling, the traveller should ensure their credit card limit is sufficient and that they know their card PIN. Where a Defence travel card is not accepted for payment, personnel must pay with their own funds and seek reimbursement upon their return.

During travel, any amendments to a travel plan must be approved by the authorised approver.

When all travel is complete personnel must acquit all transactions and retain relevant financial documents.

Important contacts for when travelling domestically or internationally.

General Defence support

1800 333 362

Lost, stolen or compromised Defence travel card

Within Australia - 1800 105 660

Outside Australia - +61 3 8643 2210

QBT flights, car hire and accommodation

Within Australia - 13 11 57

Outside Australia - +61 2 6263 6216

Hertz domestic car hire and toll charges

1800 009 545

AOT domestic accommodation

1300 767 869

GlobalStar Australia

Nick Sutherland

Group General Manager

Donna Farrell

Head of Online and Business Services

Steve Tyler

Head of Operations

Ana Pedersen

Global Director of Corporate Sales

Email Address

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Address:  Level 6, 201 Coward Street, Mascot NSW 2020

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• Tech And Innovation

Australian travel agency hit by data breach, exposing passports and travel details

Thousands of people have had their passport and travel details exposed in the latest data breach to hit Australia.

Melbourne-based travel agency Inspiring Vacations is investigating a cybersecurity incident that happened in November last year.

A protected database of more than 100,000 records was leaked online, including passport images, travel itineraries and tickets.

Some travel documents included partial credit card numbers.

A cybersecurity researcher who discovered the breach and reported it to the travel company says the database has since been secured.

Inspiring Vacations has notified the Office of the Information Commissioner of the incident.

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For sale - Cod. 29133

• Tipology: 1 Bedroom
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Hello, we are the owners, Irina and Oleg. We sell a bright, comfortable and very beautiful flat, designed in a Scandinavian style. The flat created "for himself", but forced to sell due to moving to Moscow. ( We bought and renovated this flat for us but we have time sell it due to ...) The flat is located in a picturesque location near the Uktus mountains. The residential complex Stony Brook. In the flat: - All necessary equipment. (Dishwasher, washing machine, oven, refrigerator, range hood, stove, TV, microwave, coffee machine) - 2 wardrobes - Ennobled balcony where you can enjoy beautiful views of the forest and mountains, and dream about the most valuable. - Cable TV, wireless internet. - Increased size of window openings make the flat extremely bright. - All items and accessories are in the flat. In building: - High-speed elevator otis, which descends directly into the underground parking. - Concierge. - Courtyard complex located on the podium, which is located at 3 floors. House territory developed according to modern requirements - as a sport, and a playground with a safe finish. - On the first floor there is a trading gallery with a large grocery store, pharmacy, children's and sports goods, cafés and restaurants. The complex has a fitness club. Area: - In walking distance from the complex there is a shopping center "Globus" Waterpark "Limpopo", sports complex, "Planet IGRIK" (children's entertainment center), ICE (fitness center), the ski slopes and ski resorts, subway Botanica. - 8 km to the center. - 100 m bus stop

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QBT – Business travel made simple

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Business travel made simple – the blog

How qbt won 'travel program of the year'.

11 Jul 2017

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See what went into the travel management program that won the BTTB-GBTA 2017 'Travel Program of the Year' award.

We’re sure you already know that that the mainstay of successful and efficient business travel is a carefully thought out and even more carefully managed travel program.

In 2017, an exceptional travel management program will be driven by  automation , tailored to mirror the booking and travel behaviours of employees (which inherently  encourages travel policy compliance ) and complemented with competitive supplier deals and purposeful relationships with travel providers. 

We could go on all day (and night, depending on who you ask) about the important elements of a truly comprehensive travel management program. Instead, we thought we would hand it over to an organisation whose travel management program is so distinguished, it won an award.

Earlier this year, the Australian Government won the BTTB-GBTA 2017 “Travel Program of the Year” award (pictured below), an accolade that recognises the best of the best in travel programs. We asked Kate McKay, Director of the program to share some advice to help you improve your own travel program.

Tell us about the Australian Government travel program?

The Whole-of-Australian Government (WoAG) Travel Arrangements (the Arrangements), which commenced on 1 July 2010, provide a coordinated approach to servicing the government’s broad range of travel needs. The Department of Finance undertakes the procurement and management of the related contracts on behalf of the government.

The Arrangements offer a simple, seamless and efficient travel solution that:

• reduces cost of supply of travel services for agencies and service providers through competitive pricing and value for money outcomes
• contributes to a competitive and viable travel industry
• meets the business needs of agencies
• results in fair, equitable and transparent processes
• optimises government savings through cost reductions, improved efficiencies and promotion of behavioural change.

The Arrangements currently comprise of:

• Travel Management Services supplier – QBT Pty Ltd.
• Panel of three domestic and eighteen international airlines.
• Accommodation Program Manager – The AOT Group Ltd.
• Travel and Related Card Services provider – Diners Club Pty Ltd.
• Two Car Rental suppliers – Thrifty and Europcar.

What makes your travel program unique?

The Arrangements are unique in terms of the volume and diversity of travel requirements. Over 140 agencies book travel through the Arrangements, and each agency can have different needs and priorities.

The level of travel changes year to year and reflects the operational needs of agencies in delivering programs and services for the Government.

The reasons for travel can range from deploying Australian Defence Force personnel; transporting military veterans to medical appointments or commemoration events; supporting security operations to assisting with local and international natural disasters.

What are the achievements of your travel program over the last 12 months?

As part of a continuous improvement agenda, new technology is continually considered and existing processes reviewed to ensure the most efficient tools and practices are in place.  Despite the large scale of travellers and differing travel requirements, a number of significant achievements and innovations have been delivered in conjunction with the contracted suppliers over the last 12-months.

These include: 

An integrated single-sign-on portal from QBT that provides agencies with a one-stop-shop to:

• Create, edit and delete traveller profiles.
• Book and manage travel through the online booking tool.
• Access dynamic travel data (updated daily) through QBT’s reporting tool, Travel Analytics.
• Receive travel notifications and alerts from QBT and International SOS.
• Download copies of invoices and itineraries.

Enhancements to the online booking tool that:

• Improves functionality and streamlines booking processes to allow the tool to process over 90 per cent of all domestic and less complex international bookings.

Processing Tickets in Credit (TIC) through an automated system which:

• Significantly reduces the Commonwealth’s exposure to TIC forfeiture.
• Realises significant savings and efficiencies by better utilising available TIC and refunding expiring TIC.
• Removes the need for travel managers to maintain external TIC tracking registers.
• Automatically processes any refundable amounts (including taxes) from airlines as credits approach expiry.

In conjunction with AOT, introducing:

• A Savings Tool that drives better accommodation booking behaviours and savings irrespective of the booking channel.
• A duty of care reporting tool to assist agencies in managing their employee duty of care obligations.

What’s the secret to WoAG Travel’s success?

There is no secret, but rather building and maintaining effective working relationships with both agencies and suppliers is a key contributor to the success of the Arrangements. Without the support and trust of agencies and their willingness to engage with change, the significant achievements of the Arrangements would not have been realised. Similarly, the cooperation of suppliers and their willingness to understand and meet or exceed the government’s requirements is fundamental to the successes.

For the Department of Finance this means:

• Consulting and collaborating extensively with agencies during the procurement process.
• Maintaining open communication, flexibility, responsiveness, and an awareness of changing business needs during the service delivery phase.
• Working with suppliers in strategic partnerships to deliver high quality systems, services, and reporting that are adaptable, keep up to date with technology enhancements, and minimise risk.

What advice would you give to other organisations looking to make improvements to their travel program?

To achieve the best outcomes from a travel program:

Understand your organisation’s travel

Opportunities for improvement are reliant on knowing the travel profile of the organisation. An organisation should consult extensively with staff and obtain reporting to understand information such as:

• Who is travelling, why, and where?
• Are there any special requirements?
• Is travel last minute or can it being booked well in advance of departure?
• What class of airfares are staff using?
• Are staff booking fully flexible or restricted airfares?
• What are the accommodation and car rental needs of travelling staff?
• What are the incidental expenses?
• Is travel booked online or through a consultant?
• How are the travel elements paid?

Once this information is known, the areas where improvements can be achieved become much clearer.

Establish a practical policy

To manage travel and the related expenses effectively, it is important to establish and maintain a practical travel policy. The policy should document, for example, the principles and/or rules around:

• When staff should travel (what other options are there? is travel necessary – when should a meeting be conducted via teleconference or videoconference?).
• What safety considerations need to be taken into account?
• How should staff travel? (are business class or fully flexible economy class airfares allowed).
• What type of accommodation or rental car should be booked and what incidental expenses are allowable.
• What approvals are required to book travel?
• How do staff pay for travel?
• Are there travel allowance arrangements?
• How do staff achieve value for money in selecting and booking travel?

It is equally important to monitor compliance with the policy through regular reporting. The treatment of non-compliance should also be documented and understood by staff. 

Nurture open communication

To help ensure the planned outcomes of a travel program are achieved, staff need to be aware of and understand the program particularly the underpinning policy. At the same time, travel managers need to review the program regularly to confirm that the travel needs of staff are being fulfilled or that modifications are required. Maintaining open communication and consulting with staff through two-way conversations is key to accomplishing the travel objectives of managers and staff.  

Don’t Stand Still Technology in the travel sector is dynamic and constantly evolving. Staff expect the experience of booking travel at work to be the same or better than the experience of booking leisure travel. Challenge suppliers to analyse their technology offerings at regular intervals and establish a clear roadmap for the delivery of improvements and enhancements in the short and medium term.

What is your yearly travel budget

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