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Allianz Ticket Protection

Protect your tickets. Enhance your experience.

Ticket protection can give you 100% of your Ticketmaster ® or Live Nation ® ticket costs back—including taxes and fees—if you or a member of your group can’t go due to a covered situation like a traffic accident, covered illness, injury, and more.

If the Show Goes on Without You

Ticket protection can prepare you for the unexpected—providing reimbursement if you or an event companion can’t attend the event due to a wide range of covered reasons, which can include situations like:

Please review your Certificate of Insurance/Policy for more details. Covered reasons, limits, and exclusions vary by plan and state of residence.

"The process took a lot of stress out of a very stressful medical situation."

"My husband lost his job and it was a major blessing to get our money back. Thank you!"

"Thank you for not giving me the extra headache after being in a car accident and missing a concert."

Need more time to think? Consider our Free Review Period

If you’re not completely satisfied, you have 15 days (or more, depending on your state of residence) to request a full refund, provided you haven’t started your event or initiated a claim. Premiums are nonrefundable after this period.

Make it an experience you’ll never forget with award-winning assistance

Ticket protection plans with the Viewer Advantage—a 24-hour assistance service that can help with event parking information, hotel reservations, transportation arrangements, and other experience enhancements.

A Trusted Partner

We are a leader in the specialty insurance and assistance industry. Every year, over 70 million people choose us to protect their event ticket purchases, travel plans and registration fees. Allianz Ticket Protection is designed to enhance live experiences with peace of mind, and our award-winning assistance team is always available to help. We are proud to be a part of the Live Nation and Ticketmaster community and a sponsor to Live Nation Entertainment venue events.

• EVENT TICKET INSURANCE

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Protect Your Ticket

Still planning on attending.

It may not be too late to protect your purchase. Protect them now!

Your Options for Rescheduled and Canceled Events

If your event has been rescheduled and you are planning to attend on the rescheduled date, you can update your plan to protect the new date within 770 days of your original purchase.

To update your insurance plan, please visit the online management tool .

Can't Make the Event?

If your event has been canceled or if you cannot make the rescheduled event date, you can cancel your plan for a full refund of the plan's cost.

Please call Allianz Global Assistance at (800) 424-2296 to cancel your plan.

About Event Ticket Insurance

How it works.

With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more — you'll get 100% of the ticket price returned to you.

What it Covers

Coverage includes the ticket price, taxes, convenience fees and shipping charges along with other eligible event-related items that have been added to your order, such as parking. Event Ticket Insurance also includes access to the Allianz Global Assistance 24-hour assistance hotline. A staff of multilingual problem solvers is available to help you with medical, legal or travel-related emergencies.

Simply select "Yes" during checkout. Please note you'll pay an additional plan charge and will be billed separately by Allianz Global Assistance.

Terms, conditions, and exclusions apply. Insurance benefits are underwritten by Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 105 series. Plan(s) only available to U.S. residents and may not be available in all jurisdictions. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Non-Insurance benefits / products are provided and serviced by AGA Service Company. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected].

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What is event ticket insurance and is it worth it?

Should you tack on the extra cost at checkout to protect your purchase.

I was once a dedicated purchaser of ticket insurance. I go to about a dozen concerts annually, and I liked the peace of mind that I thought ticket protection offered.  

Last March, I planned a weekend trip to Nashville with my best friend, a trip that was to conclude with a concert at the Grand Ole Opry. But a work emergency thwarted the entire trip a week before we had planned to leave.  

I called the Dolly-Parton-themed hotel and canceled our stay with no problem: it was fully refunded. I called American Airlines and canceled our flight with no problem: it was fully refunded (in future trip credit).  

But when I tried to get a refund for my insured concert tickets, it wasn't as simple. I first had to upload my receipt as well as a signed letter from my employer explaining why I couldn't attend. Then, I had to wait several days to hear the claim decision, which was thankfully approved.  

The hassle and the $20 spent on insurance were admittedly well worth the nearly $300 refund, but the experience taught me a valuable lesson: ticket insurance is not the catch-all I thought it was. Here's what you need to know about event ticket insurance before deciding if it's worth the expense.

What is ticket insurance? 

Ticket insurance is a type of protection that might reimburse your ticket purchase if you can't attend an event for certain covered, unexpected reasons. Customers can purchase it as an add-on when they buy tickets to live events like sports games and concerts . 

Getting insurance seems like a smart move when you consider that concert tickets can be extremely expensive. Even before fees get tacked on, tickets for Swift's Eras tour ran from around $50 to $900 at face value; tickets for Beyoncé's Renaissance tour ran from around $60 to around $1,000. Resale tickets are even more expensive, often double or triple face value.  

Fans of big-name artists are dropping big bucks on high-dollar seats and VIP passes, and these investments make ticket insurance an attractive offer.  

How do I purchase ticket insurance and how much does it cost?  

Ticketmaster, the world's largest ticket seller, is owned by Live Nation and handles around 70% of all event tickets sold in the U.S.  

At checkout for ticket purchases, Ticketmaster customers are offered Event Ticket Protector, an insurance service offered by Allianz Global Assistance, a consumer brand well-known for its travel insurance . Allianz Partners developed Event Ticket Protector in 2006 with Ticketmaster, and the company has been Ticketmaster's exclusive event ticket protection provider since.  

Event Ticket Protector costs about 10% of the ticket price. Depending on the ticket price, 10% could range from a couple of bucks to more than a hundred dollars. 

What's covered by ticket insurance? What's not covered?  

An Allianz Global Assistance ticket insurance policy that I received in February 2023 includes 18 covered reasons for ticket cancellation. However, these reasons are qualified by 20 listed general exclusions.  

The policy lists several exclusions that may raise some eyebrows, such as: 

• "Terrorist events" 
• "Fertility treatments or elective abortion" 
• "Nuclear reaction, radiation, or radioactive contamination"  
• "A mental health disorder"  
• "An epidemic" 

Further, the insurance doesn't protect ticket purchases in the case of "the event being canceled or delayed by the venue or promoter for any reason." In other words, if the event gets canceled your best hope of getting a refund is if the promoter or venue voluntarily issues refunds, rather than through any ticket insurance policy.  

You can find a general explanation of Event Ticket Protector coverage here , though you should always check your certificate of insurance or policy for detailed explanations of coverage. "These are very technical documents," says Omar Ochoa, a Texas-based attorney who specializes in insurance. "You may see an advertisement that says something like you're protected in case you get sick. But 'sick' is not what you think it means in the general sense. It'll be very clearly defined in the terms." 

Ochoa and Daniel Durazo, a director of communications at Allianz Partners, both agreed that no insurance products cover every situation. Auto insurance , home insurance and health insurance generally have a list of exclusions.

However, the costs of not having home insurance (for example) when you need it could be catastrophic, which is why you should pay for a policy even if it has more exclusions than you'd like. With ticket insurance, the stakes are lower and you may feel a policy that doesn't cover enough situations isn't worth the expense.

How do I file a claim on my ticket insurance?  

When you purchase ticket insurance, you receive an email from the issuing company containing a link to the claim site. If you purchased Event Ticket Protector from Allianz Global Assistance, you could file a claim here .  

According to Ochoa, customers will need solid documentation of their circumstances to receive coverage for most claims, so have doctor's notes or police reports or employer letters ready to go. 

Where it's unclear how your policy applies to your situation, Ochoa said it's up to litigation to iron those out on a case-by-case basis. However, attorney's fees are expensive, and it hardly ever makes financial sense to pursue legal action on a rejected ticket insurance claim.  

"The coverage is actually very narrow," said Ochoa. "And to enter a dispute, if you feel like you're being taken advantage of, it's just not financially feasible in most instances. So, it makes it really difficult to justify this type of purchase for a consumer, in my opinion." 

Customers can appeal rejected claims to Allianz Global Assistance by emailing [email protected] and including their policy or claim number in the email. 

Should I insure my ticket purchases?  

If you're worried about unforeseen circumstances, then ticket insurance might be a smart investment for you. Still, you should very clearly understand the terms before purchasing any form of insurance. 

Durazo said in an email statement that he always protects his personal ticket purchases with Allianz Global Assistance. According to him, even off the clock, he likes knowing that his investments are covered for unexpected cancellations and the 24/7 event assistance that the insurance comes with. 

Allianz Global Assistance gives its customers a "free look" to review their policy, Durazo said. During this period, customers can cancel their policy for a full refund of their purchase price within 15 days of purchasing, as long as the event hasn't happened yet, and no claim has been initiated.  

He also recommended that customers call Allianz Global Assistance with any questions regarding what's covered by their policy.  

Ochoa, on the other hand, doesn't insure his ticket purchases. He said the additional cost is just not worth it.  

"The coverage it actually provides is pretty narrow when you read and understand the terms," said Ochoa. "There's this longer section called Ticket Cancellation Coverage, and it purports to cover all these different reasons for why you will be protected in some covered event, but then you go to the general exclusions, and it starts to chip away at those." 

If you bought expensive tickets and are willing to track down all of the documents you may need for your claim, then ticket insurance may make sense. Otherwise, the policy may not be a worthwhile investment. 

Money matters — so make the most of it. Get expert tips, strategies, news and everything else you need to maximize your money, right to your inbox.  Sign up here .

What are the alternatives to ticket insurance?  

Ochoa recommended that customers check their other insurance policies to see if they have any areas of coverage that overlap with ticket insurance. For example, some travel insurance policies cover costs of an event that you couldn't attend because of travel-related complications.  

If you're looking to save money on or get the most out of large events, many credit cards offer exclusive event benefits, like pre-sales to concerts and sports games. 

Capital One offers several cards that are great options for those interested in early access to tickets, special on-site perks at specific venues and the ability to upgrade experiences at certain events using Capital One miles. The Capital One Venture X Rewards Credit Card (see rates and fees ) is one of CNBC Select's favorite credit cards from the issuer: 

Capital One Venture X Rewards Credit Card

10 Miles on hotels per dollar and rental cars, 5 Miles per dollar on flights when booked via Capital One Travel; unlimited 2X miles on all other eligible purchases

Welcome bonus

Earn 75,000 bonus miles once you spend $4,000 on purchases within the first 3 months from account opening

Regular APR

19.99% - 29.99% (Variable)

Balance transfer fee

$0 at the Transfer APR, 4% of the amount of each transferred balance that posts to your account at a promotional APR that Capital One may offer to you

Foreign transaction fees

Credit needed.

See rates and fees . Terms apply.

Read our Capital One Venture X Rewards Credit Card review.

American Express offers its cardholders access to a large array of events you can attend as a cardholder, and some more premium events are invitation-only. You can check out the various experiences here . But to gain access to more premium events and experiences, you'll need to have a higher-end card like The Platinum Card® from American Express . 

The Platinum Card® from American Express

Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year, 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel, 1X points on all other eligible purchases

Earn 80,000 Membership Rewards® Points after you spend $8,000 on purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum Card®, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.

See Pay Over Time APR

Foreign transaction fee

Credit needed.

Excellent/Good

See rates and fees , terms apply.

Read our The Platinum Card® from American Express review .

Bottom line 

It takes one click to protect your ticket purchase, but it usually requires specific circumstances and paperwork to reap the benefits of that protection. Don't expect to be covered for simply changing your mind about attending. Read the terms and understand the limits of your coverage before deciding if ticket insurance makes sense for your next event. 

Catch up on CNBC Select's in-depth coverage of  credit cards ,  banking  and  money , and follow us on  TikTok ,  Facebook ,  Instagram  and  Twitter  to stay up to date.

For rates and fees of the Platinum Card® from American Express, click here .

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Established in 1999, TicketPlan were the original innovators of Refund Protection and are now widely recognised as the UK market leader in this sector.

Find out more

If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application.

ABOUT TICKETPLAN

We provide insurance cover to ticketing agents, venues and locations across the UK, enabling those ticket sellers in turn to offer a refund facility to their customers following cancellation of tickets or packages as a result of specified unforeseen events.

TicketPlan provides an easy to use online application facility in order to ensure that the refund process is as quick, easy and efficient as possible.

MORE ABOUT TICKETPLAN

What our customers say

“I would highly recommend working alongside TicketPlan to any ticketing venue. They are efficient supportive and deliver their product with ease.”

Rebecca Steen | Box Office Manager Performances Birmingham Limited

“We have worked with Ticket Plan since 2012 and have been delighted with the service we have received from the team. Offering Ticket Plan gives peace of mind to many of our customers...”

Lisa Brown | Client Services Director Ticket Arena/Event Genius

"We have worked with TicketPlan for a number of years now and find their cancellation protection indispensable. It gives our clients peace of mind when buying otherwise non-refundable tickets..."

Dominika Abel | Director Theatre Tickets Direct.

"We have been working with TicketPlan for many years. Their knowledge and experience within the ticket insurance and protection sector is unrivalled and they have always been highly professional..."

Martin Fitzgerald | Chief Commercial Officer See Tickets

"TicketPlan helps us offer reassurance to customers across Europe, whether they're travelling to the next city or crossing countries, that their journeys are protected."

Tim Motz | Product Manager Loco2

"We have been working with Ticket Plan since 2012 and will continue to do so for many years to come. Ben, Graham and the team are always responsive and professional to work with. It is important to us that our customers are dealt with efficiently..."

Mark Gasson | Founder & MD Gigantic

‘“TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS’ customers in 2016. With a simple integration this product has gone from strength to strength enabling AXS customers to have peace of mind when purchasing event tickets."

Rob Byrne | Managing Director AXS Europe

“We’ve worked with TicketPlan since 2013. They were our first port of call when we decided to offer ticket protection as their brand is synonymous with ticket insurance..."

Colin Mableson | Managing Director The Ticketline Network

“We at alt. tickets would like to take this opportunity to recommend and compliment the services of TicketPlan. TicketPlan was quick and easy to implement and they provide a fantastic service to our customers."

Tina Edwards | Ticketing Operations Manager Alt.Tickets/DHP

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How to Avoid Sports and Concert Ticket Scams

Taylor swift fans are just the latest victims of criminals selling bogus tickets online.

Suburban Detroit resident Lisa Turner, 47, is a veteran concertgoer who’s been to more than 1,000 shows over the past few decades — somehow managing to find tickets to performances by wildly popular artists like Billy Joel, Elton John and the Rolling Stones. So when her teenage daughter was eager to see the hottest tour of the summer,  Taylor Swift , Turner was sure she could score a few seats to one of the star’s two Detroit shows.  

First she tried using her credit card’s presale access to tickets — usually a dependable method. But with so many Swifties also on the hunt, she had no luck, even after spending hours on the website. “It was so stressful,” she recalls.

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Next, she talked to various people offering tickets on Facebook, but she wasn’t convinced they were legit, so she kept looking.

Finally, as the shows neared, Turner found a seller on Craigslist. When she talked to him on the phone, she says, “He sounded very trustworthy, and nice and personable. He didn’t give me any kind of weird vibes or anything.”

Kevin, as he called himself, even offered to send Turner a digital ticket in advance before she paid him, so she could check it out. Sure enough, she soon got a notification on her husband’s iPhone, and downloaded “a very realistic-looking ticket” into the Apple Wallet app — which Kevin claimed he needed to use because he got error messages when he used the Ticketmaster app, the usual method. 

Satisfied, Turner sent the man a total of $1,200 on an online payment app for four tickets — for her daughter and three friends — for the Friday concert.

But then, on the day of the show, she suddenly started wondering if the deal had been too good to be true. After trying unsuccessfully to verify the tickets online, she finally drove to the stadium box office. That’s where she got the bad news. “Unfortunately, these are not real,” one of the workers there told her, while also noting that the fakes were “the best we have seen.”  

Meanwhile, Kevin suddenly vanished, his phone number disconnected. 

A growth in ticket scams

It’s the sort of misfortune that many fans of live events are experiencing these days. While comprehensive statistics are elusive, reports of ticket scams (sports, concerts and other events) to the Better Business Bureau (BBB) increased from 13,168 in 2020 to 17,941 in 2021 and then slipped just slightly to 16,762 in 2022, according to BBB spokesman Josh Planos. He notes that the reports probably represent only a fraction of the actual scams. 

The scammers take advantage of the fact that paper tickets are being increasingly replaced by digital tickets, which are purchased online, downloaded into a phone app and then presented for scanning at the arena gate.

Have you seen this scam?

• Call the AARP Fraud Watch Network Helpline at  877-908-3360  or report it with the  AARP Scam Tracking Map .  
• Get  Watchdog Alerts  for tips on avoiding such scams.

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While digital ticketing makes it easier for fans, it’s also a convenience for criminals. Instead of having to print counterfeit tickets and peddle them on a dark street corner, the scammers can sit at home and post ads for nonexistent tickets on online marketplaces. And it’s relatively easy for scammers, using consumer-grade graphic design software, to create a fake digital ticket with convincing-looking graphics, says Teresa Murray, head of the Consumer Watchdog office for the U.S. PIRG Education Fund.  

They also know that many fans aren’t yet familiar with the technology. If a person hasn’t bought tickets from an online site before, and a seller provides them  with a QR code , they may not realize that “there’s really no way to test it until you’re at the gate,” Planos explains.

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How do ticket scams work?

With stars such as Swift, Beyoncé and Aerosmith going on major tours this year, high demand for seats makes it tempting for people to look in unusual places for tickets and to suspend their suspicions. Those conditions create a perfect situation for scammers, experts say.

​ You see somebody supposedly selling tickets to this concert that’s sold out, "and your mind starts going in overdrive. You're like, 'Oh boy, I can buy tickets!’ ” explains Murray. “We’ve seen case after case of perfectly intelligent, normally skeptical people who fall for the scam because they get caught up in this euphoria.”

Anti-fraud experts say that ticket scammers often ply their trade on  social media  and online marketplaces such as Craigslist, which have become last-resort options for would-be concertgoers. But some brazen scammers even create entire fake ticket-selling websites of their own.

“There’s a certain portion of reports coming from folks who thought they were buying a ticket from Ticketmaster, because it was a site that looked like Ticketmaster,” Planos says. “But they didn’t double-check that URL, and it was a lookalike site.”

Once a ticket scammer convinces a person to purchase a concert ticket, they’ll usually ask the target to send money through a  peer-to-peer payment app  such as Zelle or Venmo rather than using a credit card, according to Steve Baker, a former Federal Trade Commission official who now publishes the Baker Fraud Newsletter.

That’s when the bad stuff starts to happen. The scammer may send a counterfeit replica of the ticket, or simply disappear without sending anything at all — “a straight theft kind of deal,” as Baker explains.

How to protect yourself from ticket scammers 

Some experts recommend that music fans stick to getting their tickets from name-brand sellers such as Ticketmaster, or if they’re going to venture into the resale market, only do business with sellers who belong to the National Association of Ticket Brokers (NATB), an industry group that requires members to follow a code of ethics.

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“If you’re dealing with a NATB member, it’s guaranteed, and if they failed to deliver that ticket, it’s not just a refund, you get 200 percent,” explains Gary Adler, NATB’s executive director and counsel.  

You can get a list of members at natb.org  or at  verifiedticketsource.com .

Here are some additional safety tips from Teresa Murray at U.S. PIRG.

• Always treat someone selling tickets to a hot concert or big sports event with skepticism, since these events are likely to be sellouts.
• If you do buy from an individual, it should be someone whom you know personally, such as a relative, close friend or coworker.
• Unless you know a seller personally, never pay for tickets with a peer-to-peer payment service such as Zelle, Venmo, PayPal, CashApp or a wire transfer. If the person turns out to be a scammer, you won’t be able to get your money back (these apps don’t have the same consumer protections that credit cards do).  When you’re buying tickets, check a floor chart to make sure that the section and seat number actually exist.
• If you’re buying tickets from a name-brand site such as Ticketmaster or StubHub, make sure that the URL is the correct one, and not for a look-alike site created by a scammer.  

In Michigan, Lisa Turner says that her ticket scam experience had an unexpectedly happy ending. After a local TV station aired a news story about the girls having to miss the Friday concert, she got a call from the company managing Swift’s tour, informing her that an anonymous benefactor was willing to give them four free tickets to the Saturday show.

What to do if you are a victim of a ticket scam

• File a local police report.
• Contact the Federal Trade Commission online at  ReportFraud.ftc.gov , or by phone at 877-382-4357.
• Report it to the FBI’s Internet Crime Complaint Center at IC3.gov .

Listen to  this episode  of AARP’s podcast  The Perfect Scam  to hear more on Lisa Turner’s experience with a Taylor Swift ticket scam.

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Consumer Reports Supports TICKET Act for Transparent Ticket Pricing, Urges the Senate to Prioritize Consumer Protection

The TICKET Act would require “all-in pricing” for sales of tickets for concerts, sports events, and other live entertainment events

WASHINGTON, DC – Consumer Reports (CR) strongly endorses S.1303, the Transparency in Charges for Key Events Ticketing Act (“TICKET Act”), which calls for “all-in pricing” for concert, sports, and live entertainment event tickets. The TICKET Act will ensure upfront disclosure of the complete ticket cost, including all mandatory and unavoidable fees, equipping consumers with greater price transparency and information to make informed purchase decisions. CR has sent a letter of support to the Senate Committee on Commerce, Science, & Transportation, which is scheduled to hold a mark-up of the bill on July 27, 2023.

“The current ticket marketplace lacks transparency, with sellers employing ‘drip pricing’ to hide additional fees that can inflate prices by up to 30 percent,” said Jonathan Schwantes, senior policy counsel at Consumer Reports. “The TICKET Act will combat this issue, creating fair ground rules for all sellers and enabling consumers to make head-to-head comparisons at the point of sale.”

Consumer Reports has received thousands of stories from frustrated consumers burdened by excessive ticket fees. These testimonials shared a common frustration with the purchase process, citing hidden fees significantly raising ticket prices beyond expectations, bait-and-switch tactics causing uncertainty about purchased tickets’ legitimacy, and the opaqueness of the secondary ticket market. Many more consumers have voiced similar complaints about hidden ticket fees to the FTC, state attorneys general, and other state and local consumer protection agencies.

“The TICKET Act’s “all-in pricing” requirement is urgently needed to provide essential consumer protections and promote a fair and transparent ticketing industry,” said Chuck Bell, advocacy program director at Consumer Reports. “The common-sense consumer protections provided through the TICKET Act are long overdue. Consumer Reports calls on Senators to cosponsor and vote ‘yes’ for this critically important consumer protection bill.” 

Consumers often are not informed about fees until they have selected their tickets, sometimes only after entering their payment information. The late disclosure of fees right before purchase increases search costs for consumers and makes comparing-shop harder. It also creates opportunities for unfair and predatory competition by obscuring the actual price of tickets available for sale on competitive platforms.

The TICKET Act will provide an enormous step forward to ensure consumers can shop and compare ticket prices on a fair and transparent basis—as consumers routinely do for other products and services—and will ensure all market actors act appropriately.

Media Contact: Emily Akpan, [email protected]

Keep Your Concert Tickets Safe With These Expert-Approved Scam Spotting Tips

Don't let scammers ruin that Taylor Swift concert you bought tickets to. Here's how to outsmart them.

Ticket scams are no joke. No one wants to spend hundreds of dollars to see their favorite artist, only to get to the concert arena and realize the tickets they bought were fake. 

The Better Business Bureau received 16,884 total complaints regarding event ticket sales -- that includes concerts and sporting events -- from January 2022 through February 2023. 

The repercussions of a concert or game-day scam go beyond simply missing the event. If you pay for a phony ticket with your credit card, you could be compromising your personal information and putting yourself at risk of identity theft. "You're out your money, you're out your personal information, and now you can't go to the show," Melanie McGovern, director of PR and social media at BBB, said. 

Luckily, there are ways to prevent scams from raining on your baseball game or Taylor Swift concert. McGovern walked me through the essential tips for spotting scams and what you should do if you bought a fraudulent ticket. 

For more ticket advice, here's how you can buy concert tickets on TikTok . 

Stop and think

Whenever a widely regarded artist comes to town or there's loads of hype over a sports game, fans race to snag the best seats for the event as quickly as they can. To take advantage of fan interest, fake websites for buying tickets or fake listings will pop up on secondary ticket sites to prey on the desperate customers. 

"There's so much emotion involved in buying tickets for something that you love that people just don't think [when they're purchasing]," McGovern said. That leads them to throwing logic out the window and jumping at the first offer they see. The first thing you should do when buying tickets is stop and think logically about what and who you're buying from. 

How to find legitimate concert or game tickets

When in doubt, always head to the official venue site for tickets. If you end up searching for tickets to a game in your city, McGovern recommends avoiding any sponsored ticket listings that pop up at the top of the page and, instead, scrolling until you find an official ticket broker or venue site. Sponsored ticket listings are more likely to be fraudulent, she says. Check the name of the website for any minor misspellings, too. Frauds can create lookalike sites with one or two misspellings to try and trick you into buying from them instead of official and secure websites. 

What about tickets on the resale market?

Let's say the tickets on the venue's website are all sold out and you resort to the resale market. There are still a few ways to avoid getting duped by scams. 

To see if the ticket broker is legitimate, look up the seller on the Better Business Bureau's website and the National Association of Ticket Brokers member directory . Ticket sellers should have a customer protection policy, be registered with the NATB or both, the BBB said . If your seller isn't, consider it a red flag and find somebody else. 

While perusing ticket options on secondary sites, have the seating chart of the venue open in another window, McGovern recommended. The "biggest telltale sign" you're getting scammed is if the seats you are being sold don't match up with the venue's seats and rows, McGovern said. 

How to make sure the tickets you bought aren't fake 

Many venues primarily use digital tickets now, which can make it easier to get scammed with counterfeit ticket PDFs. To ensure that the tickets are real if you bought them from someone else, it doesn't hurt to visit the venue a few days before the concert to ensure to check. Also check the format in which the venue accepts and scans tickets. If someone sold you a paper copy of a ticket but the venue exclusively accepts digital tickets, you just got scammed. 

Immediate concert and game-day ticket red flags 

If the deal is too good to be true, most of the time it likely is. If someone is selling Beyoncé Renaissance tickets for half the retail price or Super Bowl tickets for $100, that's cause for concern. If someone is using a sob story to advertise their tickets, it may be a scam as well. McGovern said that online scams all "have the same MO of tugging at your heartstrings and getting you to act quickly without thinking." 

How can I protect myself? 

Beyond all the aforementioned tips and red flags to look out for, McGovern recommends always buying tickets with a credit card, instead of less secure forms of payment (like peer-to-peer payment apps). "If you're buying a ticket from a person online and they're asking you for a peer-to-peer payment app, there's a good chance you're not gonna get that money back," she said. 

For more, here are the best credit cards right now  and the best TVs . 

I just got scammed. What should I do? 

File a complaint using the BBB's reporting tool . If your complaint is in line with the BBB's complaint acceptance criteria, your complaint will be sent to the business that scammed you within 14 days. This may not work for all scams. 

For more info on how to avoid being swindled, read about how to spot Social Security scams .

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I struggled to make payment because my…

I struggled to make payment because my bank thought I was being hacked but I eventually sorted that out and got the tickets I wanted. It was an easy thing to do following all the instructions on screen.

Date of experience : April 18, 2024

Too expensive tickets for listening to…

Too expensive tickets for listening to the songs that are not familiar to the children and even adults, except Frozen and Little Marmaid. I paid nearly 50 pounds for two adults and two children, which is too expensive for a very light entertainment.

Easy way to book tickets but let’s see…

Easy way to book tickets but let’s see as I haven’t been to the gig yet but being asked to review the service!!

Seat Choice Issue

I expected to choose my particular seat, but the system would not permit it. I attempted to see what would happen if I changed the number of tickets, and up popped seats I would have chosen, as they were available, but never released for a single booking. I tried numerous times to select the seat I wanted, but it was not possible. I finally had to accept a seat that was chosen at random for me. Very disappointing, especially considering the high cost of the ticket.

Reply from Gigs and Tours

Hi, thank you for your feedback. We have a designated seating map on the left hand side of the booking page, which is also on the next stage/page of booking once tickets are in your basket. For reassurance, our site allocates the best available seats from the criteria you choose/what is there when you try to book. I hope you have a great time at the gig either way. Thanks ^P

Always managed to get tickets!

Considering that I couldn't get AC/DC tickets when they first came on sale but then, I got some when they let me know they released more tickets, I'm delighted. Bearing in mind, it was the first time I couldn't get tickets! I even got tickets for the Hawkins tribute. So, I'm delighted with Gigs and Tours!

Date of experience : April 17, 2024

Great to hear! Thanks for your review 😊

Stress free booking.

The booking form was easy no issues Tickets being sent out in the post 7 days before concert.

Insurance is worthless

Insurance is worthless. I can't attend (booking error), but unless it's a life or death scenario, the insurance doesn't offer refunds. Surely the whole point of buying insurance is the ability to get a refund if you can't attend? Money wasted and trapped.

Date of experience : April 19, 2024

Hi, sorry to hear you're not happy with the ticket plan protection. The terms of cover are available at the point of the optional add on when you check out. If you are not eligible to claim, you can list tickets for resale through ethical site Twickets, further info can be found when you log in here https://gigst.rs/customerservice and click on 'sell these tickets'. Thanks ^P

Quick & Easy processing

Quick & Easy processing for booking tickets and also recieving the E tickets they were there before i logged out of the website

Good do with a little more time wgen…

Good do with a little more time wgen buying tickets, if you don't put your payment details in quick enough you could lose the tickets you want. Would be good if the tickets were posted out sooner

Quick & easy & simple to book who you…

Quick & easy & simple to book who you want to see 😁, only thing I'd like to change would be to pick my own seats but I would definitely use again

Easy and quick booking

Haven't used the site for quite a while. Easy to navigate and book tickets and pay easily. Got instant conformation and booking ref.

Smooth process

Very quick and easy to use but I don't think the seats allocated were best available as opposed to just random.

I signed up and got my ticket first…

I signed up and got my ticket first thing on the morning of the presale so didn't have to worry. Now just looking forward to the event

Good standard for ticket websites

Good easy smooth system remember to check your junk inbox when you buy a ticket and are waiting for a confirmation email.

Date of experience : April 21, 2024

Great to hear! Thank you for your review 😊

Easy purchasing

The reminder of tickets going on sale & the simple & swift purchasing of tickets. Such a hassle free transaction!

Date of experience : April 16, 2024

Buying tickets through gigs and tours…

Buying tickets through gigs and tours was extremely easy and straight forward. I would not hesitate in using the Web site in the future and would recommend to anyone needing tickets for upcoming events.

Date of experience : April 12, 2024

Fairly priced tickets..

Fairly priced tickets and none of this 'dynamic pricing' rubbish that Ticketmaster seems to think is ok. Thanks, Gigs & Tours!

Hello Hayley, Thankyou for your review we hope you have a great time :) *M

Easy booking

Easy booking, good mailing list alerts, good prices compared to well known competitors

So fast and easy to choose the ticket…

So fast and easy to choose the ticket or package you want, prompt confirmation email. Definitely recommend thank you

Great to hear! Thanks for your review, we hope you have a great time 😊

Easy to book

Easy to book and get good seats on presale. Only negative was the seating plan didn’t show seat numbers and had to open one on another site.

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Warwick davis’ children say actor is “taking some time away from social media” & apologize for post that caused “concern”, breaking news.

• Taylor Swift Fans Bilked Estimated £1M By Ticket Scammers For UK Eras Tour Concerts, Lloyds Warns

By Nancy Tartaglione

Nancy Tartaglione

International Box Office Editor/Senior Contributor

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Lloyds Bank is aiming to help Taylor Swift fans in the UK avoid a cruel summer. The bank has issued an “urgent warning” over ticket scams for the upcoming UK leg of the superstar’s Eras Tour, finding that Swifties are being “targeted by a wave of concert ticket scams flooding social media.”

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The institution further estimates that industry-wide across the UK there are likely to have been at least 3,000 victims since tickets went on sale, with over £1 million ($1.25 million) lost to fraudsters so far.

More than 90% of reported cases start with fake ads or posts on Facebook, which includes Facebook Marketplace, according to Lloyds, with dozens of unofficial groups set up specifically for people looking to buy and sell tickets for Taylor Swift concerts. 

Lloyds warned, “With all UK dates now sold out, many more fans are likely to fall victim to ticket scams in the coming weeks and months, both leading up to the tour and once the concerts begin in June.”

In its research, Lloyds found that the number of reported scam cases relating to concert tickets more than doubled last summer compared to the same period a year earlier (up by 158%). Among the other major artists most commonly targeted last summer were Coldplay, Harry Styles and Beyonce.

Liz Ziegler, Fraud Prevention Director, Lloyds Bank, said, “For her legion of dedicated Swifties, the excitement is building ahead of Taylor’s Eras Tour finally touching down in the UK this summer. However, cruel fraudsters have wasted no time in targeting her most loyal fans as they rush to pick up tickets for her must-see concerts. It’s easy to let our emotions get the better of us when we find out our favorite artist is going to be performing live, but it’s important not to let those feelings cloud our judgement when trying to get hold of tickets.”

Ziegler suggested, “Buying directly from reputable, authorized platforms is the only way to guarantee you’re paying for a genuine ticket. Even then, always pay by debit or credit card for the greatest protection. If you’re being asked to pay by bank transfer, particularly from a seller you’ve found on social media, that should immediately set alarm bells ringing.”

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From Taylor Swift to Coldplay: how to avoid festival and gig ticket scams

Offers on Twitter and Facebook may be tempting – but experts warn over the risks of fraud

W ith many popular events selling out in double-quick time, trying to get your hands on a ticket when they first go on sale can be a stressful and frustrating business (hello Glastonbury, Beyoncé and, no doubt, Taylor Swift, whose ticket presale for her 2024 UK dates kicks off on Monday).

Also, not all of us can commit to organising our diary six months or a year in advance.

All is not necessarily lost if you are not successful. However, it pays to be cautious when trying to bag a last-minute ticket for a hot event.

Fortunately, there will always be people who need to sell their tickets nearer the time. But, while using official sales channels won’t leave you out of pocket, the world of ticket resale on social media requires exercising a huge amount of caution, warns Mike Andrews, a coordinator for the National Trading Standards eCrime team. “There’s been a shift in the last few years towards fraudsters targeting people on social media, which has reflected consumer behaviour of more people turning to social media to find tickets,” he says.

In fact, concert ticket scams soared by 529% between March 2022 and February this year, with those defrauded losing an average of £110, according to research by Lloyds Bank .

Scour genuine resale sites

If you are desperate for a ticket but the event is sold out, websites such as Ticketmaster list resale tickets (typically offered by people unable to attend) for many events, and Twickets is arguably the leading resale marketplace. “They offer greater protection if anything was to go wrong,” Andrews says.

Other resale sites include TicketSwap, while the ticket app Dice allows fans to join a waiting list for sold-out gigs.

Too good to be true?

Many people will jump on to social media to scout out tickets for a gig – and there are plenty of genuine sellers using platforms such as Twitter and Facebook. However, there are ways to stop yourself falling for increasingly sophisticated scams.

“If it’s too good to be true, it probably is,” Liz Stanton at Get Safe Online, an internet safety website, says. Although she quickly adds that scammers are becoming increasingly savvy.

“They’re more switched on and will drop the price down to a level that doesn’t sound ridiculously obvious that it’s a scam. For example, if Glastonbury tickets are originally £350, they might drop to £320 as they know that putting it at £50 is just having a laugh.”

Check the person’s profile

This is where some of the most obvious warning signs are if you are buying via social media.

“A red flag would be that they have few friends or followers on the platform,” Andrews says.

Scroll through their profile and look at the activity. “If someone has recently set up a profile and put on a week’s worth of pictures, that should raise concerns,” he adds. Sometimes you will spot fake profiles as they will set their location abroad, which might give off a whiff of suspicion. On Twitter, many scammers use random usernames that don’t correlate with their name, and add in emojis and kisses to their username to make them look more approachable. Also, scammers can stick out on Twitter as they often retweet furiously in the days leading up to selling a ticket for a big event – look at their posts and replies to see if there’s any actual engagement with friends or followers.

Also, watch out for people who say “DM me” in their original post and turn off comments. The purpose of this is that they are trying to have multiple conversations with potential victims in their private messages rather than look like the ticket had been bought.

Use ‘reverse image’

“Criminals will ‘scrape’ pictures of tickets online and use the information in the image to add to their own posts,” Andrews says.

However, he adds, there are ways to check if it is legitimate. “You can do a ‘reverse image’ search to see if there are copies of the image on other websites. (For more information on how this works, check out articles such as this .) If you spot others, that would suggest it’s highly suspicious.”

And a word of warning from the experts: to help crack down on this problem, don’t post an image of your own ticket online. Also, you can apply the same approach with the seller’s profile pictures.

“Most scammers use someone else’s pictures, which a reverse image search can sometimes pick up,” Stanton says.

Pay by credit card

Many fraudsters push buyers into paying for tickets via a direct bank transfer, and will come up with all sorts of excuses to get you to do this. “If you use a money transfer service or direct bank transfer, you’re not protected and may not be refunded,” Andrews says.

Whenever you are buying tickets online, make the purchase with a credit card, he adds. “If you can demonstrate to your credit card issuer that you have been defrauded, it should refund you.”

To qualify for protection under section 75 of the Consumer Credit Act, you have to spend between £100 and £30,000 on your card.

Scammers will sometimes encourage people to pay using PayPal’s friends and family option. However, this doesn’t offer you any protection, as PayPal doesn’t provide refunds for payments made this way.

If you want to use PayPal, only do this via its goods and services option – which will often result in scammers running a mile. This offers protection and provides refunds. Also, you can often spot a scammer when they provide PayPal or bank details, as this will often reveal a different name to the one they are using online.

If you are scammed

Try to take pictures of the conversations as evidence for your refund request. “As soon as the transaction goes through, they will usually block you and delete the conversation; that’s why we say to always screenshot,” Stanton says.

Report and block the fraudsters on the social media platform and report them to Action Fraud, the national fraud reporting centre. Contact your bank as soon as possible to try to stop the transaction and see if you can claim a refund if it has gone though.

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Shakira 2024 tour: dates, presale, ticket sales, and concert venues in the United States

T he moment Shakira’s fans have been waiting for has arrived. The Colombian superstar finally announced the first dates for her Las Mujeres Ya No Lloran World Tour ( Women no longer cry). The news was released this Tuesday, just days after thrilling her fans with the announcement of her upcoming tour on stage at Coachella , where she arrived as a surprise special guest of Argentine producer Bizarrap.

The singer of Pies Descalzos revealed the first 14 dates of the tour, which will kick off in the United States and Canada. The first show will be on November 2nd in Palm Desert, California, and will close on December 15th in Detroit, Michigan.

One of the most anticipated comebacks to the stage in 2024 was Shakira’s. Since the release of her new album , her fans around the world have placed tracks like “Shakira: Bzrp Music Sessions, Vol. 53″ and “TQG,” featuring Karol G, in Spotify’s global Top 50. Last year, this music streaming platform noted that her collaboration with the Argentine Bizarrap became the Spanish song with the most streams in a single day in history.

Shakira’s concerts in the United States and Canada

The new tour of the singer from Barranquilla has been marked by moments full of surprises, such as her appearance on The Tonight Show Starring Jimmy Fallon , the free concert she offered in Times Square, and the revelation at Coachella.

The series of concerts in the United States will begin in November, and Shakira’s tour will include the states of California, Arizona, Texas, Florida, North Carolina, Washington, Ontario, Quebec, New York, Massachusetts, Illinois, and Michigan.

• November 2: Palm Desert (Acrisure Arena)
• November 7: Phoenix (Footprint Center)
• November 9: Los Angeles (Kia Forum)
• November 16: San Antonio (Frost Bank Center)
• November 17: Dallas (American Airlines Center)
• November 20: Miami (Kaseya Center)
• November 23: Charlotte (Spectrum Center)
• November 25: Washington, DC (Capital One Arena)
• November 30: Toronto (Scotiabank Arena)
• December 5: Brooklyn (Barclays Center)
• December 8: Boston (TD Garden)
• December 10: Montreal (Bell Centre)
• December 14: Chicago (United Center)
• December 15: Detroit (Little Caesars Arena)

How can I buy tickets for the tour in the United States?

Through social media, Shakira announced that official tickets for the Las Mujeres Ya No Lloran World Tour will be available starting today, Wednesday, April 17th, on Ticketmaster . On this occasion, tickets can be purchased through a presale for Citi cardholders and are limited to a maximum of six per user.

The regular presale will take place on Friday, April 19th, at 10 a.m., and to gain access, it’s necessary to pre-register for the Wolfpack at Shakira.com . General sale will be on Monday, April 22nd.

How much do tickets cost?

In the United States, the ticket prices vary in each state. During the Citi presale tickets, the most exclusive areas range from $530 to $1,019 plus taxes. These tickets include benefits such as reserved front-row seats, exclusive merchandise, a meet-and-greet, and a photo opportunity with Shakira. For general tickets, prices range from $100 in some cities to $350 plus taxes.

On social media, the singer shared that, in less than two hours, the presale tickets for Citi members are almost sold out in Brooklyn, Miami, San Antonio, Chicago, Dallas, and Washington.

Siga toda la información de El PAÍS América en Facebook y X , o en nuestra newsletter semanal .

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aespa announce new details for 2024 ‘SYNK: Parallel Line’ tour

Featuring shows in Melbourne, Singapore, Bangkok and more

K-pop girl group aespa have announced their upcoming 2024 ‘SYNK: Parallel Line’ world tour, featuring concerts in Asia, Australia and more.

• READ MORE: The 25 best K-pop songs of 2023

On February 19, the K-pop girl group announced their new tour, titled ‘SYNK: Parallel Line’, on their official Weverse artist page. aespa’s 2024 tour currently features 19 concerts across 13 different cities in Asia and Australia from June to September 2024.

The tour will kick off at the end of June with a two-night concert in Seoul, South Korea. In July, the girl group will head on the Japanese leg of the tour, with two concerts each in the cities of Fukuoka, Nagoya, Saitama and Osaka. In the same month, they will also play a show in the city state of Singapore.

In August, aespa will bring their tour to the East Asian cities of Hong Kong and Taipei, before a stop in the Indonesian capital of Jakarta. Following which, they will head on the Australia leg of the tour, with shows in Sydney and Melbourne in end-August and early-September.

In September, the girl group will play a show in the Chinese city of Macau, which will be followed by a two-night concert in Bangkok, Thailand. According to the poster for the tour, more dates will be announced soon.

The venue and ticketing details for the South Korean, Japanese and Australian concerts on aespa’s 2024 ‘SYNK: Parallel Line’ tour are available now via local vendors. Keep tabs on this page for the latest updates on the other dates on the tour.

The dates for aespa’s 2024 ‘SYNK: Parallel Line’ tour are:

JUNE 2024 29: Seoul, South Korea 30: Seoul, South Korea

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JULY 2024 06: Fukuoka, Japan, Marine Messe Fukuoka 07: Fukuoka, Japan, Marine Messe Fukuoka 10: Nagoya, Japan, Aichi Sky Expo 11: Nagoya, Japan, Aichi Sky Expo 14: Saitama, Japan, Saitama Super Arena 15: Saitama, Japan, Saitama Super Arena 20: Singapore, Singapore 27: Osaka, Japan, Asue Arena Osaka 28: Osaka, Japan, Asue Arena Osaka

AUGUST 2024 03: Hong Kong, China 10: Taipei, Taiwan 17: Tokyo, Japan, Tokyo Dome 18: Tokyo, Japan, Tokyo Dome 24: Jakarta, Indonesia 31: Sydney, New South Wales, Qudos Bank Arena

SEPTEMBER 2024 02: Melbourne, Victoria, Rod Laver Arena 21: Macau, China 28: Bangkok, Thailand 29: Bangkok, Thailand

2024 aespa LIVE TOUR – SYNK : Parallel Line – [SEOUL] 📅 2024.06.29 (SAT) – 30 (SUN) [FUKUOKA] 📅 2024.07.06 (SAT) – 07 (SUN) [NAGOYA] 📅 2024.07.10 (WED) – 11 (THU) [SAITAMA] 📅 2024.07.14 (SUN) – 15 (MON) [SINGAPORE] 📅 2024.07.20 (SAT) [OSAKA] 📅 2024.07.27 (SAT) –… pic.twitter.com/NaE1Y7TTxY — aespa (@aespa_official) February 19, 2024

에스파 두 번째 월드 투어, 6월 서울 잠실 실내체육관→8월 日 도쿄돔까지 순회! 日 아레나 투어 전석 매진에 도쿄돔 추가 공연 결정! 2024년 ‘열일’ 행보 이어간다! https://t.co/tVxX8vs2PH #aespa #æspa #에스파 #SYNK_ParallelLine #aespaLIVETOUR2024 #aespaLIVETOUR2024_SYNK_PARALLELLINE pic.twitter.com/43AVFMlQV7 — aespa (@aespa_official) April 11, 2024

🎶 K-pop phenomenon @aespa_official are bringing their 2024 aespa LIVE TOUR – SYNK : PARALLEL LINE shows to Australia this August & September! 📍 31 August @qudosbankarena 📍 2 September @RodLaverArena 🎫 For all ticketing information & timings https://t.co/pQnpmoMeFo pic.twitter.com/v4nch6x2rw — Ticketek Australia (@Ticketek_AU) April 22, 2024

In other aespa news, the girl group are expected to release new music in the second quarter of 2024 . That’s according to a preview of upcoming released scheduled by SM Entertainment, which was released earlier this month.

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Disney’s The Lion King 30th Anniversary: A Live-to-Film Concert Event

Billy eichner bradley gibson ernie sabella jason weaver jeremy irons nathan lane special guest jennifer hudson, fri / may 24, 2024 - 8:00pm.

Special House Rules Apply

No Glass/Cans/Alcohol or controlled substances allowed on entry.

LIVE NATION | HEWITT SILVA

About this Performance

Brought to the stage from the Producers of Disney’s Encanto at the Hollywood Bowl and Elton John Live: Farewell from Dodger Stadium , Disney Concerts, Fulwell 73 Productions, AMP Worldwide and Live Nation-Hewitt Silva. Disney celebrates the 30th Anniversary of the animated “The Lion King” with an immersive live-to-film concert event featuring the original 1994 film roaring from the Bowl screens, live orchestra, fireworks, showstopping vocal performances of award-winning songs from the film, special celebrity guests, including cast members from both the classic 1994 animated and 2019 films: Billy Eichner, Bradley Gibson, Ernie Sabella, Jason Weaver, Jeremy Irons, Nathan Lane, plus special guest Jennifer Hudson…and more to be announced! And for the first time ever at the Hollywood Bowl, select performances from the Tony Award®-winning Broadway musical!

Amex® Card Members have access to presale tickets from Tuesday, April 16th at 10am through Thursday, April 18th at 10pm.

Programs, artists, dates, prices, and availability subject to change. Ticket limits may apply. All sales are final.

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THE 10 BEST Bratsk Sights & Historical Landmarks

Bratsk landmarks.

• Churches & Cathedrals
• Arenas & Stadiums
• Points of Interest & Landmarks
• Monuments & Statues
• 5.0 of 5 bubbles
• 4.0 of 5 bubbles & up
• Good for a Rainy Day
• Good for Kids
• Good for Big Groups
• Adventurous
• Budget-friendly
• Hidden Gems
• Good for Couples
• Honeymoon spot
• Good for Adrenaline Seekers
• Things to do ranked using Tripadvisor data including reviews, ratings, photos, and popularity.

1. Bratsk Hydroelectric Power Station

2. Church of the Nativity

3. Orthodox Church of the Assumption of the Mother of God

4. Glory Memorial

5. grace church in christ, 6. church of all saints resplendent in the russian land.

7. The Roman Catholic Church of Saints Cyril and Methodius

8. Metallurg

9. angara stadium.

10. Bratsk River Port

11. pingvin hockey court, 12. transfiguration church, 13. lokomotiv, 14. church in the name of saint innocent metropolitan of moscow.

• Bratsk Hydroelectric Power Station
• Church of the Nativity
• Glory Memorial
• Orthodox Church of the Assumption of the Mother of God
• Bratsk River Port