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Golden Tours UK Sightseeing   Reviews

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Reviews 2.8.

1,074 total

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London hop on/off not worth the money

London hop on/off not worth the money. The recorded audio guide mostly consists of elevator music between the occasional comments that are light on detail making this similar to a commuter bus but with an open top. Some drivers pleasant; others rude. Buses not as frequent but decent app shows locations of coming ones. Getting on at Marble Arch was a mistake as we had to go through Paddington and along Euston Road. Starting near St Paul’s would have been better.

Date of experience : 11 April 2024

NO refunds even for illness/emergencies

I woke up the day of our trip with a crippling migraine. My husband spoke with someone to let them know we were not going to make it due to my illness. We were told it was “impossible” to refund us unless we were able to provide “supporting documentation” of said illness. I felt like I was back in school and needed a Dr. note for missing class. We’re out over $250 due to their unwillingness to work with us. I know they CAN process the refund or they wouldn’t ask for “supporting documentation”. They just don’t want to. Do NOT book with them if you are human and ever get sick. You will not get your money back if you run into an illness or emergency. Keep your money and go with someone with a kinder refund policy, like Evan and Evan tours.

Date of experience : 13 April 2024

This is for the day ticket hop on hop…

This is for the day ticket hop on hop off for London. Buses are tired, the audio guide was mis timed or non existent. Then the buses all finish at about 5:45 pm whilst all the other bus companies keep going! No wonder they were on sale! Wish we’d used another bus company Ruined our last day in London Avoid

Date of experience : 08 April 2024

The Afternoon Tea Bus

The Afternoon Tea bus was a joke, £53 each paid for 3 seats together only to be told we couldn’t be put together. Sandwiches stale, by the waitresses own admission they are made and left standing. Driver lost his way and we ended back at Victoria Station before we had even started the tour.Not to mention the red lights he jumped. Good awful, only good thing was the thermal cup we were given. Waste of money.

Date of experience : 10 February 2024

Chaotic pre-boarding at Bulleid Way for…

Chaotic pre-boarding at Bulleid Way for Christmas Lights Tour. Several tours departing similar times: no organised queuing. Left 15 mins late, for no apparent reason. Ended 15 mins early so lasted 60 min, not the 90 advertised. Seated lower deck (same price as upper). Couldn't hear music: views of lights very restricted. Overall, very disappointing and for £29 each, a rip off.

Date of experience : 20 December 2023

Golden tour excellent customer service

Dedication of the tour representatives. Mr. David Reid noticed that I missed the last orange line bus tour on December 27th 2023. I really got panicked. He took the time to page a bus driver nearby and he personally drove me to the station near my hotel. I never forget his kindness. He did not have to do this. I highly recommend Golden tour bus for their commitment to their customers!

Date of experience : 27 December 2023

Do NOT book with these people

Do NOT book with these people. If yiu check review sites, there are many others, besides me, who paid for tours that never happened, or were modified in some way without warning, or just plain skipped cites. They won’t reimburse partial or fill fares either, hiding behind the disclaimers that stops are subject to change.

Date of experience : 10 May 2022

Emma is Amazing!!!!

We jumped on the blue line after blowing in from Bath. Emma gave us a 2 hour commentary on every thing insider. She was off shift after our tour and was nice enough to direct us to the Eye and surrounds, we located the graffiti bridge and appreciated THE CUT. we were staying a short distance away but would never have had the deep experience without her advise.

Date of experience : 18 August 2023

Ordered tickets and transportation from…

Ordered tickets and transportation from City of London to WB studio, making of Harry Potter. The driver Asis was on time, guided us during the tour. He also secured that our entrance was perfectly. That’s excellent service. Our best recommendation and will use the services again

Date of experience : 19 October 2023

Christmas lights tour

Christmas lights tour: a total waste of money and complete con. It started 30 minutes late, did a circle of the block to pick a late crew member up, stopped on route to drop a group off and sat at 4 bus stops for about 8 minutes each time for no reason. Because of all that it only covered 1/4 of the route and we didn't see a single Christmas light as we never made it far enough away from the bus station. There wee 3 of us and I was told we would be on a table for 4 so may have someone sat with us, but we were actually spilt up in different areas of the bus not even sat together. I have emailed GOLDEN TOURS and they didn't bother responding, simply refunded part of the £102 I paid so now I have to go through the bank to claim the remaining money I wasted with them

Date of experience : 25 November 2023

Couldn't see more and learn more about…

Couldn't see more and learn more about the country in just one day (the Windsor, Stonehenge, Oxford tour). Both guide and driver very friendly. Ei Li (spelled like this?), the guide, really invests herself in making the tour very pleasant and informative. Her knowledge about the country and the places we visited.

Date of experience : 11 November 2023

Very disappointing

We were extremely disappointed with this bus tour. We didn’t get full use of the service as we waited over an hour for a bus to arrive to finish the tour and it never arrived. Scanned the qr code for live tracking which was useless. Listened to the audio while on bus which kept cutting off and changing to something else. Definitely not impressed after paying for a family of five and we were left to walk the rest of the journey with younger children.

Date of experience : 15 July 2023

On our visit to London we chose to go…

On our visit to London we chose to go on Golden Tours. However we were very disappointed with the availability of the buses. The route around Trafalgar Square anf Buckingham Palace closed very early. We were moved from bus to bus as each one finished their route. The only thing that saved our holiday was one driver Nazareth de Sousa who rescued us several times really going out of his way literally to help us get to where we needed to be. He used his break time to help us and on one occasion contacted control and waited with us until another bus arrived even though he should have signed off. A hero in our eyes.

Date of experience : 18 July 2023

Great experience with live Guide (George)

We booked the 2 Hours Tour with live Moderation through London. George was our Guide. He was so friendly, he answered all questions, he interacted with the visitors, gave good advice for nice restaurants/ pubs. T h a n k y o u G E O R G E ! 😘 from The 🇩🇪 Girls 😘

Date of experience : 23 November 2023

The company is very messed up

The company is very messed up, they do not provide a well guided tour, cheat the people by dropping of many kilometres away from the confirmed drop off point in the voucher. Drivers very openly ask for financial tips which is very rude. We took London panaromic with London eye and stone henge tour with them. They did not even gave us the cruise which was part of the tour package, instead they booked a boat uber for us from one point to other

Date of experience : 25 September 2023

Chaotic and expensive

Booked online for a family group of 5. All stops we tried to get on were closed, leading to a lot of time walking about trying to find a stop. Closures were not reflected in the app, which should be easy to update. All the busdrivers were very unfriendly. Tours also stopped very early (although to be fair we could have checked the timetable more closely). Tour itself was ok, not brilliant and commentary often cut off before it finished to announce the next stop. All in all this has put us off doing any more bus tours anywhere.

Date of experience : 18 October 2023

A lovely afternoon tea bus tour

We just wanted to say what a lovely experience we had on our Afternoon Tea tour in London on Saturday 18th February. Although the weather was a little gloomy, the staff & experience certainly brightened up our day. My wife required a Gluten Free option & she was a little concerned on what maybe offered to her, but she wasn’t disappointed & looked after. We were looked after by Daya, Nilsson & driver Namud, & we would definitely recommend this tour to friends & family when they are in London. Thank you for a great time! Plus we enjoyed the music playlist too.

Date of experience : 18 February 2023

Reply from Golden Tours UK Sightseeing

Thank you so much for this lovely review. We are happy to hear that our staff were able to brighten up your day despite the gloomy weather. We will be sure to pass your feedback along to the team! We hope to welcome you aboard again one day. Sincerely, Golden Tours

These guys are overbooking everything

These guys are overbooking everything, then not letting you on the expensive things you've booked over them, only to then yell at you and send you away. I have booked events with them twice and had the same experience with them both times. Total scam company. This has been confirmed by the companies partnering with them also - They were very frustrated with them and ensured us they had dissolved any contracts they had had with them. Scam company. Steer clear at all cost. They only take your money and you get nothing. Tourist trap. Avoid anything their brand name is on if you want to have a nice time in London. These guys are borderline criminal, honestly.

Date of experience : 29 December 2023

Students Harry Potter tour

Having a young group of students and knowing we were in Bayswster, they didn't tell us about the stop in Baker street and ignored our begging to stop at Marble Arch. As a consequence, we are on the tuve at midnight with a group of 9 to 13 yesr olds. They driver and guide didn't even apologise. First and last time with this company, especially after having paid over100 GBPs per child. Extremely unrecommendable!

Date of experience : 12 July 2022

Enjoyable tour at Windsor, Bath & Stonehenge

Had an enjoyable tour at Windsor, Bath and Stonehenge which was capped off with the amazing tour guide, Bruce and the coach driver Armando. Although the trip back was quite long (approx. 2.5hrs), these seemed to fly by with Bruce providing us with some good information regarding villages we passed by and the occasional joke. Armando' driving was the smoothest you could get without the slightest bump or sudden breaking. Keep up the good work and would definitely use the service again and recommend it to my family and friends.

Date of experience : 04 March 2022

Golden Tours

Review Highlights

“ This past June we purchased a one day tour that included Windsor Castle, the Cottswalds , Bath and Stonehenge . ” in 8 reviews

“ Tour#2- Harry Potter- Golden tours recommended a private tour because we were a party of seven. ” in 2 reviews

Location & Hours

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156 Cromwell Road

London SW7 4EF

United Kingdom

About the Business

Business owner information

Established in 1984, Golden Tours are the London Experts, providing top quality tours around the city and day trips to the best UK locations such as Stonehenge and Bath. With over 30 years of experience and an unrivalled range of top-quality London tours, we are proud to be in partnership with internationally renowned Gray Line Association and preferred partners of Warner Bros. Studio Tour London. …

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Overall rating

Took a bus ride to Universal Studios London for the Harry Potter tour, and had almost no issues. Obstructed view in the front of the bus on the top due to the non functional video screens, and their policy on lost items. Apparently if you don't call within 48 hours to see if any lost items were found in the bus, they give it to charity. We were told to call back after 24 hours when we went to their offices after getting off the bus that same day. When we called again two days later (because it was Christmas the day before) once in the morning, and were told to call back two hours later, and did, the guy said it was too late. My guess is they just don't want to take any time to look for an item.

Very poor bus short trip of Windsor. The bus was running behind because of the change of the guard which is fine but the timings were all wrong after that. The ear phones were quite cheap and flimsy. Some of the audio ports did not work correctly and it was difficult to see the screen as it was sunny and they were scratched. When there was audio, it kept skipping ahead not finishing each section (driver must have been driving quickly) And finally, the audio is out of date as it was referencing the Queen, not the King. I've been on the hop on hop off busses in other places which were great so this trip was just rubbish and a waste of money in comparison.

NO refunds even for illness/emergencies I woke up the day of our trip with a crippling migraine. My husband spoke with someone to let them know we were not going to make it due to my illness. We were told it was "impossible" to refund us unless we were able to provide "supporting documentation" of said illness. I felt like I was back in school and needed a Dr. note for missing class. We're out over $250 due to their unwillingness to work with us. I know they CAN process the refund or they wouldn't ask for "supporting documentation". They just don't want to. Do NOT book with them if you are human and ever get sick. You will not get your money back if you run into an illness or emergency. Keep your money and go with someone with a kinder refund policy, like Evan and Evan tours.

Booked a half day trip to Stonehenge while we were in London. The good: *Price was fairly cheap, though all you're getting is admission and transport to Stonehenge. *The bus left at the stated time, both from the bus stop as well as from the location. The bad: *No bathroom on the bus, which seems absolutely crazy for a 2-3 hour trip. We ended up having to get off at an earlier stop because my 8 year old couldn't hold it any longer. *AC was on full blast making the bus unbearably cold for most of the ride. *No direction or guidance given on what to do once we got to Stonehenge, had to ask their employees for specific instructions on where to go. Overall, would not recommend this tour company at all as there are many other options that would offer a more comfortable ride.

Highly recommend this tour if you're a no-nonsense, experienced traveler who just wants to see the sights. I booked the half day (afternoon slot) Stonehenge Tour and it was exactly what I expected. Our driver Miguel was very professional and was clear as to what time we'd be to Stonehenge and how much time we'd have there. This tour is not for those that want history or important historical information about Stonehenge. It is basically a bus ride to the stones and back, which is exactly what I was seeking. There was also plenty of time to have a quick lunch at the stones before heading back to London. The weather was perfect with plenty of sun and no rain, so highly recommend going in late August. The only drawback was the bus had a different drop off spot than where we were picked up, so you have to scramble to find out how to get back to your hotel. It actually worked out for me as my hotel was now just a 10 minute walk back instead of an Uber ride. Pick this tour if you want a no frills experience at Stonehenge.

Stonehenge in August 2023.

My husband & I searched far & wide for a tour that was only two places and we are so glad we found Golden Tours! We went to Stonehenge & Windsor Castle with Trish and she was such a delight, she had great knowledge of London & we learned a lot! Plus she's hilarious...she also took the time to come around and speak with every single person or group to hear where we were from & on the way back she had a map and checked in to make sure everyone knew where they were going once we returned. She clearly loves her job & I'd recommend this to anyone! On a personal note we did sit in the back of the bus which was quite bumpy and very fast driving so my husband did get a little sick and nauseous from all the movement - definitely sit up front or be prepared for that.

Purchased a ticket with the extra cost of ticket protection. When my flight was delayed & I did not make it into time on time...they did not refund the ticket. They simply state that I should have read the terms & conditions. I suppose I should have read the carefully worded Bait & Switch details. Next time I will not waste my time or money.

Terrible bus. Go with one of the other major operators. The main loop, the "red line" runs until 9pm, according to the official ticket seller. Also it's "24-hour" ticket. Neither is true. 1. After the end of the day the ticket is invalid, according to the fine print. It's not 24 hours. Buy it in the afternoon and it's worthless after "9pm". 2. The bus kicked us off at the northeast most point of the loop at 6pm and said no more busses we're running. We complained (with lots of other tourists) that the line said it runs until 9pm. They ignored us and drove off. A second his came by and we talked to the driver, same story. He was also kicking off all passengers instead of finishing the loop. The "red line" isn't a loop. It dumps you at the edge of London and you have to find your way back across town at your own expense. On top of all that the audio descriptions were bad and kept getting cut off, and many of the seats' audio interfaces weren't working. Not a good audio tour at all, even if the sets were functional it was low-quality. Stay away.

This is a review for the activity code: WBS (private transfer from hotel to and from the studio). We traveled in early October and had a near identical horrific experience as a previous reviewer. The morning started off well enough with the driver arriving on time and getting us to the studio without any major fuss. When asked if he would be the afternoon driver to pick us up, he told us no and that the Golden Tours team would call us later to let us know who would be picking us up. Midway through the tour, we realized that we were on track to finish early and I contacted the company to see whether or not it was possible to get an earlier pickup. They said no, and that was fine, so we waited inside until our designated pick up time. This is where the fun begins. Fifteen minutes after our scheduled pick-up time, no call from the company, no indication that a driver was coming, so I contacted them to be put on hold. At the same time, an UBER driver called my mobile, informing me that he had accidentally accepted my ride request (???wtf) in error and that he needed me to cancel the request so that I could find another ride. That sounded all sorts of ridiculous to me so I waited for the company to get back to me. Golden Tours assured me that they were sending a driver. Now thirty minutes past our designated pick-up time and surprise of surprises, still no pick up driver. Called Golden Tours again and they insisted that a driver was on their way. Said he was within five minutes and that I should see them shortly. Five minutes later, a driver calls me and says that they can't access the pick-up zone because the parking attendants don't allow for taxis/rides to come inside and that I have to meet them outside - ludicrous because a boatload of other taxis/rides are picking up and dropping off patrons exactly where we are. Called Golden Tours again, and they insisted the driver was on his way and that he'd be there shortly. I asked for a license plate, car model and mobile number so that I would be able to contact them if any further issues arose. Ten minutes later, the car appears - license plate, model of car all match the information I was given. When I reach the door and give them my name, they tell me that they're actually there for someone else. Call back to Golden Tours, clearly frustrated at this point (nearly an hour past pick-up time) only to be told that my driver "is on the way and almost there!" Gave me another (presumably) random license plate and car model and insist that customer service stay on the line with me until I am physically in the car. At long last, a driver appears to pick us up and our ordeal comes to an end. I cannot recommend AGAINST using this complete mess of a disorganized/chaotic/irresponsible company to anyone because of this. The drivers, when they did arrive, were perfectly lovely people, but the pathway to get to one is monstrously ridiculous. Word of advice: buy your tickets early for the Warner Brothers Studio Tour - take your own UBER/Lyft/taxi and avoid this company like the absolute plague. Ridiculous experience.

If Golden Tours really valued Mr. Pablo, the tour guide for the Windsor Castle, Stonehenge and Oxford tour, they would release him and Mr. Majit from the mediocre shackles of Golden Tours, thus allowing them to thrive for a company where they will be better off. My point: Mr. Pablo and Mr. Majit are brilliant individuals, but Golden Tours is absolute trash. Everything is rushed, poorly organized, uncomfortable and just not worth the money. Mr. Pablo, with all his knowledge and charisma should really be at a more exclusive company as well as Mr. Majit, who is a superb driver, and also very kind and charming. I would happily give Pablo and Majit 5, 10, 15 stars, but its a hard 0/10 for Golden Tours in my fair opinion.

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Golden Tours - All You Need to Know BEFORE You Go (2024) - Tripadvisor

Golden Tours

• See all photos

Windsor Castle, Stonehenge and Bath Tour from London + Admission

Golden Tours London Hop-On Hop-Off Open Top Sightseeing Bus Tour

Oxford, Stratford, Cotswolds & Warwick Castle Tour from London

Stonehenge Half-Day Tour from London with Admission

Total London Experience: London Eye, Tower of London & St Paul's

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Golden Tours - All You Need to Know BEFORE You Go (2024)

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Golden Tours UK Sightseeing   Reviews

In the Tour Operator category

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Company activity See all

Write a review

Reviews 2.8.

1,074 total

Most relevant

London hop on/off not worth the money

London hop on/off not worth the money. The recorded audio guide mostly consists of elevator music between the occasional comments that are light on detail making this similar to a commuter bus but with an open top. Some drivers pleasant; others rude. Buses not as frequent but decent app shows locations of coming ones. Getting on at Marble Arch was a mistake as we had to go through Paddington and along Euston Road. Starting near St Paul’s would have been better.

Date of experience : April 11, 2024

NO refunds even for illness/emergencies

I woke up the day of our trip with a crippling migraine. My husband spoke with someone to let them know we were not going to make it due to my illness. We were told it was “impossible” to refund us unless we were able to provide “supporting documentation” of said illness. I felt like I was back in school and needed a Dr. note for missing class. We’re out over $250 due to their unwillingness to work with us. I know they CAN process the refund or they wouldn’t ask for “supporting documentation”. They just don’t want to. Do NOT book with them if you are human and ever get sick. You will not get your money back if you run into an illness or emergency. Keep your money and go with someone with a kinder refund policy, like Evan and Evan tours.

Date of experience : April 13, 2024

This is for the day ticket hop on hop…

This is for the day ticket hop on hop off for London. Buses are tired, the audio guide was mis timed or non existent. Then the buses all finish at about 5:45 pm whilst all the other bus companies keep going! No wonder they were on sale! Wish we’d used another bus company Ruined our last day in London Avoid

Date of experience : April 08, 2024

The Afternoon Tea Bus

The Afternoon Tea bus was a joke, £53 each paid for 3 seats together only to be told we couldn’t be put together. Sandwiches stale, by the waitresses own admission they are made and left standing. Driver lost his way and we ended back at Victoria Station before we had even started the tour.Not to mention the red lights he jumped. Good awful, only good thing was the thermal cup we were given. Waste of money.

Date of experience : February 10, 2024

Chaotic pre-boarding at Bulleid Way for…

Chaotic pre-boarding at Bulleid Way for Christmas Lights Tour. Several tours departing similar times: no organised queuing. Left 15 mins late, for no apparent reason. Ended 15 mins early so lasted 60 min, not the 90 advertised. Seated lower deck (same price as upper). Couldn't hear music: views of lights very restricted. Overall, very disappointing and for £29 each, a rip off.

Date of experience : December 20, 2023

Golden tour excellent customer service

Dedication of the tour representatives. Mr. David Reid noticed that I missed the last orange line bus tour on December 27th 2023. I really got panicked. He took the time to page a bus driver nearby and he personally drove me to the station near my hotel. I never forget his kindness. He did not have to do this. I highly recommend Golden tour bus for their commitment to their customers!

Date of experience : December 27, 2023

Do NOT book with these people

Do NOT book with these people. If yiu check review sites, there are many others, besides me, who paid for tours that never happened, or were modified in some way without warning, or just plain skipped cites. They won’t reimburse partial or fill fares either, hiding behind the disclaimers that stops are subject to change.

Date of experience : May 10, 2022

Emma is Amazing!!!!

We jumped on the blue line after blowing in from Bath. Emma gave us a 2 hour commentary on every thing insider. She was off shift after our tour and was nice enough to direct us to the Eye and surrounds, we located the graffiti bridge and appreciated THE CUT. we were staying a short distance away but would never have had the deep experience without her advise.

Date of experience : August 18, 2023

Ordered tickets and transportation from…

Ordered tickets and transportation from City of London to WB studio, making of Harry Potter. The driver Asis was on time, guided us during the tour. He also secured that our entrance was perfectly. That’s excellent service. Our best recommendation and will use the services again

Date of experience : October 19, 2023

Christmas lights tour

Christmas lights tour: a total waste of money and complete con. It started 30 minutes late, did a circle of the block to pick a late crew member up, stopped on route to drop a group off and sat at 4 bus stops for about 8 minutes each time for no reason. Because of all that it only covered 1/4 of the route and we didn't see a single Christmas light as we never made it far enough away from the bus station. There wee 3 of us and I was told we would be on a table for 4 so may have someone sat with us, but we were actually spilt up in different areas of the bus not even sat together. I have emailed GOLDEN TOURS and they didn't bother responding, simply refunded part of the £102 I paid so now I have to go through the bank to claim the remaining money I wasted with them

Date of experience : November 25, 2023

Couldn't see more and learn more about…

Couldn't see more and learn more about the country in just one day (the Windsor, Stonehenge, Oxford tour). Both guide and driver very friendly. Ei Li (spelled like this?), the guide, really invests herself in making the tour very pleasant and informative. Her knowledge about the country and the places we visited.

Date of experience : November 11, 2023

Very disappointing

We were extremely disappointed with this bus tour. We didn’t get full use of the service as we waited over an hour for a bus to arrive to finish the tour and it never arrived. Scanned the qr code for live tracking which was useless. Listened to the audio while on bus which kept cutting off and changing to something else. Definitely not impressed after paying for a family of five and we were left to walk the rest of the journey with younger children.

Date of experience : July 15, 2023

On our visit to London we chose to go…

On our visit to London we chose to go on Golden Tours. However we were very disappointed with the availability of the buses. The route around Trafalgar Square anf Buckingham Palace closed very early. We were moved from bus to bus as each one finished their route. The only thing that saved our holiday was one driver Nazareth de Sousa who rescued us several times really going out of his way literally to help us get to where we needed to be. He used his break time to help us and on one occasion contacted control and waited with us until another bus arrived even though he should have signed off. A hero in our eyes.

Date of experience : July 18, 2023

Great experience with live Guide (George)

We booked the 2 Hours Tour with live Moderation through London. George was our Guide. He was so friendly, he answered all questions, he interacted with the visitors, gave good advice for nice restaurants/ pubs. T h a n k y o u G E O R G E ! 😘 from The 🇩🇪 Girls 😘

Date of experience : November 23, 2023

The company is very messed up

The company is very messed up, they do not provide a well guided tour, cheat the people by dropping of many kilometres away from the confirmed drop off point in the voucher. Drivers very openly ask for financial tips which is very rude. We took London panaromic with London eye and stone henge tour with them. They did not even gave us the cruise which was part of the tour package, instead they booked a boat uber for us from one point to other

Date of experience : September 25, 2023

Chaotic and expensive

Booked online for a family group of 5. All stops we tried to get on were closed, leading to a lot of time walking about trying to find a stop. Closures were not reflected in the app, which should be easy to update. All the busdrivers were very unfriendly. Tours also stopped very early (although to be fair we could have checked the timetable more closely). Tour itself was ok, not brilliant and commentary often cut off before it finished to announce the next stop. All in all this has put us off doing any more bus tours anywhere.

Date of experience : October 18, 2023

A lovely afternoon tea bus tour

We just wanted to say what a lovely experience we had on our Afternoon Tea tour in London on Saturday 18th February. Although the weather was a little gloomy, the staff & experience certainly brightened up our day. My wife required a Gluten Free option & she was a little concerned on what maybe offered to her, but she wasn’t disappointed & looked after. We were looked after by Daya, Nilsson & driver Namud, & we would definitely recommend this tour to friends & family when they are in London. Thank you for a great time! Plus we enjoyed the music playlist too.

Date of experience : February 18, 2023

Reply from Golden Tours UK Sightseeing

Thank you so much for this lovely review. We are happy to hear that our staff were able to brighten up your day despite the gloomy weather. We will be sure to pass your feedback along to the team! We hope to welcome you aboard again one day. Sincerely, Golden Tours

These guys are overbooking everything

These guys are overbooking everything, then not letting you on the expensive things you've booked over them, only to then yell at you and send you away. I have booked events with them twice and had the same experience with them both times. Total scam company. This has been confirmed by the companies partnering with them also - They were very frustrated with them and ensured us they had dissolved any contracts they had had with them. Scam company. Steer clear at all cost. They only take your money and you get nothing. Tourist trap. Avoid anything their brand name is on if you want to have a nice time in London. These guys are borderline criminal, honestly.

Date of experience : December 29, 2023

Students Harry Potter tour

Having a young group of students and knowing we were in Bayswster, they didn't tell us about the stop in Baker street and ignored our begging to stop at Marble Arch. As a consequence, we are on the tuve at midnight with a group of 9 to 13 yesr olds. They driver and guide didn't even apologise. First and last time with this company, especially after having paid over100 GBPs per child. Extremely unrecommendable!

Date of experience : July 12, 2022

Enjoyable tour at Windsor, Bath & Stonehenge

Had an enjoyable tour at Windsor, Bath and Stonehenge which was capped off with the amazing tour guide, Bruce and the coach driver Armando. Although the trip back was quite long (approx. 2.5hrs), these seemed to fly by with Bruce providing us with some good information regarding villages we passed by and the occasional joke. Armando' driving was the smoothest you could get without the slightest bump or sudden breaking. Keep up the good work and would definitely use the service again and recommend it to my family and friends.

Date of experience : March 04, 2022