klook tour

A Klook Review: What is Klook Anyway?

If you’ve used the Thrifty Family Travels website to plan your holidays, you’ll know I often recommend the Klook website for booking tours and attractions tickets.  However, a concern we often hear from our readers is “ what is Klook ?” and “ is Klook legit ?”  So I thought it was about time that I write up a Klook review – detailing exactly just what Klook is and why not only is Klook safe and trustworthy – but why it could save you a stack of cash on your next family holiday. 

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Page Contents

• 1 What is Klook?
• 2 How to Use the Klook Website?
• 3 How to Make a Klook Booking?
• 4 How to Use Klook Credits?
• 5 How to Use Klook Voucher and Tickets?
• 6 How Much Money Will I Save with Klook?
• 7 So is Klook trustworthy?

What is Klook ?

You may have heard of Viator or Experience Oz – you know, websites that sell a range of tickets to various attractions as well as tours and airport transfers.  Well, Klook is exactly this – the only thing is it’s even better!

Now I’m sure with a name like “Thrifty Family Travels” you’ll have guessed that I love a bargain.  I mean, why pay full price if you can get something cheaper?  Which is how I first stumbled across Klook.

I first came across Klook when researching discount tickets for attractions for our Japan trip in 2019.  Japan can be very expensive for families, given it has so many awesome attractions for families and so I wanted to do everything I could to save as much money as possible.  

Then I found the Klook website, which had discounted tickets to a range of family friendly attractions, as well as Japan rail passes, airport transfers and even portable wifi devices. So I pretty much booked my entire Japan trip using the Klook website and saved a stack of cash in doing so.

So, in a nutshell, Klook is an online booking system that allows travellers to book with local operators from destinations worldwide. So, whether you’re after tickets to theme parks or museums, a guided city tour, a local cultural experience, private airport transfers or a local SIM card to stay connected while you’re away – Klook is your one stop shop that can help you with all that an even more.

How to Use the Klook Website ?

One of the things I love about Klook is that whether I know exactly what I’m after – say theme park tickets – or I have no idea what there is to do in a city – Klook can help.

You see, the best way to use Klook is to jump on their home page and search by “ Explore destinations ”.  Then choose the location you’re heading to. For example, at the moment, I’m getting ready to go to Los Angeles, so I’ll select “ North America ” and then “ Los Angeles ”.

Now as you can see in the screenshot below, on the Los Angeles page, at the top you can see the headers: Attractions & tickets – Car rentals – Tours & must-sees – Hotels – Wifi & SIM cards.   So if you know what you’re looking for, click on one of these links.

However, what I like to do when just starting out researching a destination is to scroll down to where it says, “ Explore all things to do in Los Angeles 2022 ”.  This will allow me to see absolutely everything Klook offers for Los Angeles.

As you can already see just from the screenshot above, Klook has tickets for the most popular attractions in Los Angeles, such as Universal Studios and Disneyland.  But if you keep looking, you’ll also find some more unique experiences and things you may not even have known were on offer.

To book Klook ticket s, simply click on the attraction – choose the relevant type of ticket you’d like and the number of adults and children you need tickets for.  For some attractions – such as Universal Studios, you will also need to choose the date and/or time you’d like to go.

Here are a couple of things I’d like to point out here in the above screenshot:

Make sure the amount is in the correct currency, as Klook sells tickets in a range of different currencies.  If it’s not in the currency you want to pay, then select the correct currency from the top of the screen.

Underneath where the total price is, it mentions credits – more about this below, but I just wanted to bring your attention to this now.

Selected package details

On the right hand side, it talks about the package details – I highly recommend you read this before making a booking. Then, click on the “see all” link at the bottom to see exactly what your ticket includes and doesn’t include.

What to expect

If you scroll down, you’ll come to a section providing further detail about what you’re booking.  I find this particularly helpful for tours or attractions I’m not familiar with as it provides additional information about what you’ll do and see.

A tip here for tours.  Sometimes in the information at the top, it will list a bunch of places and so you might assume the tour takes you to all these places.  However, sometimes in the fine print, you’ll see the tour just drives past or has a photo opportunity at a place rather than allowing you time to explore.

Things to note

Scroll down even further again, and you’ll find even more information.

I highly recommend you don’t make a Klook booking before checking the above and are happy with all the information provided.

How to Make a Klook Booking?

Once you’ve read all the information and you’re happy to book, press “ Book now ” and if you haven’t already logged in, you’ll be asked to do.

I know some people don’t like logging into things and think somehow Klook is going to sell all your personal information to Russian spies or something or rather – but that’s really not the case.  This is so YOU can keep track of your bookings, vouchers and the credits I briefly touched on above (more on that below).  So just log in ok!

Then on the booking page, you should have your information already pre filled and there’s the opportunity to add in a promo code if you have one.  Klook has some fantastic promo codes from time to time – so logging in also means you’ll be on their email list and hear about any great promotions they have.  Like 50% off on rail passes – hello bargain!

How to Use Klook Credits ?

So above, I briefly talked about Klook credits.  Basically, you’ll earn credits for everything you book via Klook.  You’ll see just how many credits you’ll earn during the booking process.

The value of credits does change depending on the currency you’re using and the exchange rate on the day – so there’s no real exact science to it – well there is – but it’s complicated!

So I know your next question is – how to use Klook credits – right?  Well, once you’ve earned at least 10 credits, when you go to pay for your next booking, there will be an option at the bottom to use your credits.  This will result in a cheaper price.

You don’t have to use your Klook credits if you don’t want to.  You can always save them up and use them later if you like.

How to Use Klook Voucher and Tickets?

Once you’ve made a booking with Klook, you’ll be sent your Klook voucher or tickets to your email.  It’s really important to check the voucher they send to you, as while in some cases the voucher works as your tickets, other times, you will need to exchange this voucher for your tickets at the venue.

While you can print out your voucher on paper, I prefer to save the trees and use the voucher electronically.  To keep your voucher electronically, you can either keep the email somewhere handy so you can show the voucher or what I like to do is make use of the Klook app .

As you can see in the screenshot below, all you need to do to access your vouchers via the Klook mobile app is to press on the “ Bookings ” tab and a list of all your current and past vouchers will be there.  Then you click on the “ See voucher ” button and up comes your voucher – it’s that easy.

You can also log into your account on the Klook website via your PC and see the vouchers there.

How Much Money Will I Save with Klook?

As you can see from the screenshot below, the amount of money you can save with Klook really does vary.  Your Klook discount can be anywhere from a couple of dollars a ticket to $20 or $30 dollars.  But of course, if you’re a family – even those couple of dollars savings really do add up.

If you’re a family like ours – we’re always travelling and always purchasing tickets to attractions – so every dollar we can save really adds up quickly for us.  Plus, I just love earning credits on my purchases and getting even bigger Klook discounts.

Even if you haven’t booked your tickets with Klook in advance, if you’re standing outside an attraction, I’d recommend looking it up on the Klook app to see if you can get entry at a cheaper price.  If it is, book via Klook, and you’ll get your voucher instantly.  I’ve been known to do this many times!

Even if the price is the same, as you earn credits through Klook, your next Klook purchase will be even cheaper.  Plus, sometimes the lineup to buy tickets is just huge at some attractions, so with Klook, you can skip the lines and save money – winning!

So is Klook trustworthy ?

Hopefully, by now, you know the answer to this.  Yes, Klook is 100% trustworthy.  I’ve been using Klook for a few years now to book all my tickets and tours – I personally just love them. 

I’ve also been a Klook affiliate for a few years now, which means I earn a small commission from any tickets you might book through my website.  And to be even more transparent – Klook did gift me an Go City LA Explorer Pass in exchange for writing this article – but I would have bought it from them anyway.  This way I save some money and you get to hear how fabulous they are.  

But I can assure you I don’t promote Klook just because I get a commission from them (or they gave me a Pass).  I also earn a commission from places such as Viator and Experience Oz. So while there is absolutely nothing wrong with Viator or Experience Oz, I promote Klook because they really will save you money!

I use them myself and I’ve provided proof of that; as you can see from the mobile screenshot above, I purchased Universal Studio tickets recently for our upcoming trip to LA.

So is Klook trustworthy ?  Absolutely they are.  And if you haven’t used them yourself yet – I recommend you head on over to their website and if you do find something you like, use the Klook promotion code THRIFTYFAM10 and get 10% off whatever you book.  Please note that this promo is only for brand new Klook customers to try out and only for readers from Australia or New Zealand.

And that’s my Klook website review – I hope I’ve now convinced you to at least consider Klook when you’re next travelling.  Even if you’re not travelling somewhere – they most likely offer tickets to many attractions in your local area – so check them out!

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And if you need some inspiration on where to go – Klook offers some great discounted tickets for places such as Japan , t he USA , and Europe .  Click on the links for our content and start planning the next family holiday today!

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Klook Plans Partnership with Thailand as the Country Skyrockets in Popularity

Jesse Chase-Lubitz , Skift

April 25th, 2024 at 2:33 PM EDT

Thailand remains a strong destination post Covid. Tour operators are flocking to the country and playing a significant role in how travel evolves.

Jesse Chase-Lubitz

Klook, a leading platform for travel experiences in Asia, signed a letter of intent with the Tourism Authority of Thailand to boost experiences in the country. The company is hoping to double the number of bookings it has for tourism packages to Thailand this year.

Klook says it is focusing on events, from Muay Thai matches to music festivals to Michelin visits and river cruises. The collaboration should have a particular impact on ticketing, as it allows the company to offer an integrated booking experience to major festivals and top attractions. 

Klook is also planning to promote the less obvious attractions and support small to medium operators by providing digitalization tools that can bring offerings online and showcase them to a global audience. 

Thailand Gaining in Popularity

Thailand is a long-time travel favorite and it bounced back strong after COVID. Klook says the country has had a 44% growth in foreign tourist arrivals over the past year and a Travel Pulse survey shows that travelers are looking to increase their target budgets for Thailand in 2024 by up to 50%. 

The Tourism Authority of Thailand conducted its own survey echoing these results . They found that tourists are spending more on luxury accommodations despite higher airfares and that the use of online platforms for travel arrangements is rising, with tour operators “still playing a significant role.”

Other tour operators, such as EF Tours, which offers educational tours, say Thailand is a growing favorite for North American travelers and that it remains one of the top three most popular destinations in Asia. 

“Year-to-date, EF Go Ahead Tours has realized nearly 60% year-over-year growth in bookings to Thailand, adding several new tour offerings in the country to meet the demand in the region,” says Heidi Durflinger, President of EF World Journeys which operates two of their offerings.

“Based on our trending destinations data, which is based on thousands of demand indicators amongst younger adult travelers (18-35), tours in Thailand have been a consistent top 5 destination for bookings during Spring Break, but we are also seeing strong demand for Thailand from travelers seeking international beach vacations all year round,” said Heather Leisman, President, EF Ultimate Break.

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Tags: Klook , thailand , tourism

Photo credit: Klook & Thailand Tourism Authority Tuk Tuk at Wat Ratchanadda and the Loha Prasat, Buddhist temples in Bangkok. Source: Klook

Girl Eat World

A girl's adventure in food and travel around the world, is klook legit my experience after years of using klook.

The first time I ever saw the name Klook was when I was traveling in Bali . I noticed a Korean tourist getting picked up outside of our hotel by a tour guide with a Klook name tag. This was many years ago, probably around the year of 2017 when I was spending a lot of time in Bali.

After seeing Klook in action, I did a quick search on the internet out of curiosity. It turns out that at that time, Klook was the new-ish marketplace for travel experiences in Asia – just like Viator or TripAdvisor, if you come from the other side of the world.

Fast forward six years later, Klook has flourished and I can pretty much rely on Klook to book any type of activity or experience when I travel. In Singapore (where I live) and Taiwan for example, you could book pretty much any attraction you can think of – from the zoo, aquarium, and even SIM cards – through Klook.

However, I know for visitors who don’t live in Asia, Klook may not be a familiar name and you might be hesitant to use them.

So, is Klook legit? I thought I’d write a little about my personal experience with Klook to ease any doubt for those of you who have not used Klook before!

✨ Get a $5 credit if you sign up to Klook through my link here . To start using Klook, simply go to the Klook website, select a destination, and start browsing!

What is Klook?

As I was saying before, Klook is a marketplace for travel experiences, just like Viator and TripAdvisor.

Through Klook, you can select any destination you want to visit and explore activities that you can book at that destination. You can also see reviews of other Klook members who have purchased that same activity before, which can help you decide if this is the right activity for you.

The idea of a marketplace for travel activities is not new. It has been done many times over. However, what stood out to me about Klook, and what convinced me to try them and eventually become their regular customer, is the vast inventory of activities and the affordable price – especially when it comes to destinations in Asia.

How do you use Klook for traveling?

Klook started as a place where you can book tours or experiences. Nowadays, almost anything and everything can be booked on Klook, including tickets, transportation, SIM Cards, hotels, and even food .

For example, in Bali , you could rent a scooter to go around town, or you can book an airport transfer that will pick you up and drop you off directly at your accommodation, or you can buy SIM cards which can be picked up at the airport or delivered to your hotel. It makes travel so much more convenient!

Get a $5 credit if you sign up to Klook through my link here . To start using Klook, simply go to the Klook website, select a destination, and start browsing!

Why should I use Klook?

Since my first encounter with Klook in 2017, I have started to use Klook exclusively whenever I travel. I find that there are many benefits to using Klook that other marketplaces simply cannot beat:

• Ease of booking – Being an established marketplace for experiences, they’ve got the booking process down to the simplest and easiest experience! I am usually only a few clicks away from booking the experience I want.
• Loyalty points (Klook Rewards) – Klook gives you loyalty points every time you book anything through their app or website through Klook Rewards, which you can use to offset the cost of your next booking. The amount is usually not much, but the more you use Klook, it could add up!
• Instant confirmation or direct entry tickets – This is my favorite feature of Klook, which lets you walk in directly into an attraction or museum by simply showing a QR code. This feature is not available for all experiences, but when it is available, it makes traveling so much fuss-free. For example, when I was in Tainan , I pretty much bought the tickets for the major attractions on the spot (literally at the entrance of the attraction) and I was able to enter right away via the QR code from the Klook app.
• Competitive pricing – I am not sure how they do it, but I find that prices in Klook are almost always cheaper than booking through other platforms or directly, especially for experiences in Asia.

Tips on using Klook successfully and safely

While there are many benefits to using Klook, it is very important to know that Klook is still a marketplace at the core of it. As such, the experience you get might vary.

Here are some of my personal tips to use Klook to your advantage!

1. Read the reviews thoroughly

For any specific items or experience in Klook, I would HIGHLY recommend checking out their reviews . This is a must-do regardless of whether you’re booking through Klook or any other platform.

Look for any negative reviews , and note down the ratio of negative vs positive reviews to get a clear view of the operator at their best and worst.

Think of it like buying items in a marketplace like Amazon – just because an item is listed on Amazon, it does not mean it’s going to be always high quality. In certain destinations, Klook might be listing the same items, services, or experiences by different vendors.

If you decide to book an experience with little or no reviews , be prepared to take the risk – the experience has not been validated by other users, and you might get a bad experience. But, it could also turn out well – you might simply have discovered a hidden gem that no one else has tried on Klook before.

In most cases, just because an activity has no reviews in Klook, it doesn’t mean they are completely new. More often than not, these experiences are offered by a company with many years of experience, it’s just that they are new to Klook. So if you are interested, you can find out who the vendor is (usually this is stated on the Klook activity page), and do a Google search on them outside of Klook. You might also see reviews that you don’t see in Klook.

2. Check the cancellation policy

Some experiences or services booked through Klook usually can be canceled, but it is extremely important to note that each item will have a different cancellation policy from another .

Usually, there will be a time limit for canceling – for example, you might not be able to get a refund if you cancel it at the last minute (within 24-48 hours) or you might only be eligible for a partial refund. But in certain experiences – usually a timed ticket like hotel booking, a train ticket, or a show – they might not offer cancellation at all.

So, make sure you know the exact cancellation policies before booking to avoid any disappointment!

No-show Protection: You could add a “No-show refund” insurance while booking an experience to make sure you can still get some money back if something happens and you need to cancel. Find out more about Klook’s No-show insurance .

3. Make sure your booking has been confirmed

If you are booking a time-sensitive activity such as an airport transfer or a tour, make sure the organizer gets in touch with you and confirms your booking close to the date of your travel.

It’s rare, and it has not personally happened to me, but I have heard one instance from a friend when her airport transfer in Bali wasn’t confirmed and the vendor ended up being a no-show on the day. Klook refunded her, but she still had to scramble to find alternative transport which was not ideal.

To be fair, this is a risk that you are taking with every booking, even if you book directly with the vendor or through any other platform. Always be proactive and make sure your booking is confirmed!

4. Download WhatsApp for communication

Which brings me to my next point. You should download WhatsApp , which is how most people communicate in Asia, and likely how the tour operator will try to get in touch with you. Link your WhatsApp to the phone number you’ve provided when booking the tour.

Conclusion – My verdict on Klook so far

So, in conclusion – is Klook legit? Yes, in my experience, they are very much legit. I have not personally had a bad experience with any experiences I’ve booked through Klook so far. Perhaps, I have been lucky with over 50+ bookings with Klook since 2018, ranging from tickets to airport transfers and car charters.

I have to note that I have yet to book hotels with Klook. It’s one of their newer offerings, and judging from the comment section of this post, people seem to encounter issues with the level of support when something goes wrong with the booking. As with other bookings, I would assess the risk by looking at all the reviews on the hotel’s Klook page.

And that’s all I know about Klook! What do you think? Will you book something on Klook for your next trip?

Note: I am just a regular happy customer of  Klook . I was not paid to write this review. As always, all thoughts and opinions are honest and remain my own.

10 Comments

• March 30, 2024

While the Klook platform is very easy to use, their customer care is extremely disappointing/disgusting and they will waste your time and your money!

Beware! Our experience with Klook’s airport transfer service at Narita Airport was nothing short of disgusting. We booked our transfer while in transit in Dubai, specifically requesting a 6 PM pickup time and even providing our flight number for added clarity. However, upon arrival, we faced a frustrating situation that ultimately left us without transportation and out of pocket.

After clearing customs and collecting our luggage, 4 sets of eyes searched for our driver, who was nowhere to be found. After frantic searching and inquiries at the information desk, my husband finally located the driver, who turned out to be unprofessional, rude, and unhelpful. He demanded additional payment, claiming he had waited for 100 minutes, despite our voucher stating the driver would wait for one hour and 40 minutes.

When we refused to pay extra, the driver abandoned us, leaving us stranded with our children and luggage.

To make matters worse, Klook’s customer service has been ABYSMAL. They dragged their feet in addressing our concerns (not getting back to us within the 2 days as promised), made us provide photographic evidence (which they totally disregarded), spent hours going back and forth on chat and refused to get a manager to call us, failed to provide a refund and ultimately refused to take responsibility for their flawed system, which completely disregarded our requested pickup time (inputting the flight number overrides the clients requested pickup time and communicates to their operator to pitch up at the time the flight lands- so stupid!).

Klook admitted to poor communication with their operator but still denied us our hard-earned money back. Save yourself the headache and avoid Klook’s unreliable and unprofessional service!

I also used the Klook platform to book Shinkansen (bullet train) tickets and while one pays more for reserved seating it does not allow one to choose seats so we had 4 tickets in 4 separate rows with my young kids sitting on their own. I waited over an hour to get through to their customer support chat and they could do absolutely nothing to help!

2 out of 2 failed Klook bookings. Deleting the platform and will NEVER USE IT AGAIN!

• March 31, 2024

Hey Carnita. Sorry you had this experience! Definitely not ideal. I booked a transfer from Narita airport as well back in November, Thankfully my experience was great, the driver was waiting for us at the gate. The operator I booked with was called Chinichi through Klook.

• March 25, 2024

Thank you for this article, was looking for reviews of Klook services. Question, do you know the quality of the pocket WIFI router they offer is sufficient for business usage in Taiwan? From what I have read, it does seem like there should be no problems with conference calls for audio/video across to United States? Will be visiting Taiwan for up to a month on part vacation but will also be bringing work along. Just want to be sure the wifi router will be able to offer reliable WIFI access for up to 8 hours if necessary. The location will mainly be in Taipei and from the same address location. Thanks ahead of time. -Allen

Hey Allen, I did not use wifi router but I used a SIM card for my mobile phone and the speed was very fast throughout Taiwan. I believe I was getting 4G/5G everywhere. The wifi router depends on the provider, so you should research the specific telco provider to see if they are reliable since you’re using it for work. Mine was Chunghwa Telecom. Even though most of them are unlimited data, you should see if they have maximum data usage per day or they might throttle the speed after. Not saying this is a thing in Taiwan, but I’ve seen it in other parts of Asia.

• February 3, 2024

SCAMMERS!!! The absolute worst! We booked a 24sqm room in E-hotel Higashi Shinjukul through the Klook app, only to find out that they booked a 12sqm one for us instead. We could barely fit our things here! In addition, there is no customer service number you can call for help in Klook. Worse off, the E-hotel Higashi Shinjuku kept passing on the blame to Klook instead of helping us out. WORST EXPERIENCE EVER! PLEASE AVOID BOOKING ANYTHING THROUGH KLOOK. GO FOR RELIABLE APPS LIKE BOOKING.COM.

• February 4, 2024

Hey Cara, I truly am sorry to hear about your experience. It seems that Klook is still working out the kinks when it comes to accommodation booking. I personally have only used them for experiences and tickets. Anyway, I hope your case can be resolved soon.

• December 25, 2023

I had the same experience, I was informed to expect my refund credits within 30 days on 06Nov; is till did not see it reflected in my klook app till now despite me sending emails to klook on three other occasions to inquire about my refund. Each time klook responded very promptly that they have issues the credit voucher to my account but as of now on 25Dec 2023, I still do not see it in my klook app. Klook’s Experience Specialist was quick to ask for feedback on their customers support, however, the survey was just a super short one with only one question and a yes / no answer to it. There isn’t even a space for us to express our dismay or request for further assistance, I can’t help but wonder what kind of a customer experience survey is this. I can’t help but wonder if my credit refund has been misappropriated; if the credit voucher has been issued as what their customers support team claimed, then where is it ?

• January 3, 2024

Hey Rosalind, I’m sorry to hear about your experience! I can’t really comment further as I don’t know the details of the booking in your situation, but I hope it gets resolved soon. Please do feel free to update me the outcome, if any.

• December 17, 2023

After over a month of promises of refunds for accomodation I still have not been refunded. Very difficult to contact, English bad, no customer service. Book elsewhere.

Hi Jenine, sorry to hear that. Please let me know if the issue is eventually resolved.

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How to Use Klook to Book Travel Experiences (And Save Hundreds of Dollars While Doing It)

What is Klook? Is Klook safe to use? Read on for my Klook review!

If you aren’t already using Klook , then you need to – especially if you’re planning to travel around Asia . Though it has already been around for 4 years, it’s really starting to pick up steam and more travelers are starting to use it to find things to do and book travel experiences.

Whether it is an organized tour to Doi Inthanon National Park in Chiang Mai , special skip-the-queue tickets for the iconic Peak Tram in Hong Kong , a day tour from Athens to Delphi , a portable WiFi device that works throughout Europe or a private car charter in Siem Reap , Klook has you covered and often offers activities, entrance tickets and services at a lower cost than elsewhere.

Klook works directly with attraction managers and owners to cut out the middleman so that you can book food tours, walking tours, attraction entry tickets, transportation, local SIM cards and so on all in one place. It’s a must-have travel app for the modern day independent traveler – read on for my Klook review!

How to use Klook

For now most of the deals are found in Asia , though there are increasingly more options for Australia, Europe and the US. You can search for travel experiences by destination, or simply explore the multitude of options by filtering through the various categories . You can use Klook via desktop or via their dedicated mobile app (available for Android and iOS).

When you see the “Instant Confirmation” lightning bolt next to the activity name, it means that you will receive your booking voucher via e-mail or the Klook app within 5 minutes when you complete the payment. Most entry tickets booked through Klook are confirmed immediately, and often you use the QR or bar code provided to enter the attraction directly so that you can skip-the-queue. Almost all of the tour experiences are confirmed within 24 hours, and if your selected date is not available the Klook team will try to schedule you on another date or give you a refund.

Is Klook legit? Yes! But here’s the thing: once you’ve selected an attraction, ticket or service, read the reviews . Klook encourages people who have completed the travel experience to leave a review and offers bonus credits if you add photos. You can then use these credits towards your next travel booking on Klook.

One of my favorite things to use Klook for is the Airport Express train in Hong Kong that takes you from the Airport to the city in 24 minutes. Whereas it usually costs HK$115 (US$15) for a one way trip, it costs just HK$80 (US$11) on Klook – a whole 35% off (or 1 glass of wine at happy hour!).

You receive immediate confirmation and use the QR code sent via e-mail or via your Klook mobile app to enter the gate. No queues, no waiting around – don’t waste your time lining up! You can read more about how to buy discounted Airport Express tickets by clicking here.

Is Klook safe to use? Is Klook a scam?

Klook is legit! In general, simple entry tickets for attractions are 100% safe and convenient, especially if instant confirmation is provided. However, Klook does not operate the tours – instead they are provided by third-party tour companies who have listed their services (similar to GetYourGuide or Viator) on the Klook platform so make sure you read the reviews carefully. If you have any questions, disputes or problems, you can always reach Klook via live chat and quote your booking reference number.

Sign up for a Klook account using this referral link and get HK$25 (US$3.5) off your first travel booking. You should also download the Klook app so that you can check whether you can get a better deal for entrance tickets on-the-go – for example, I checked out the Marina Bay Sands Observation Platform in Singapore and tickets bought on-site from the counter cost 23 SGD or US$17. The price of the entry ticket on Klook is 20 SGD, and because I had some Klook credits I ended up paying 17.8 SGD – nearly 25% off the regular price!

And I did that all while standing in front of the ticket counter at the Marina Bay Sands – within 2-3 minutes, I had booked my ticket, received the instant confirmation, and the staff simply scanned the bar code and I was let right in. During this time, people were still queuing to purchase a ticket!

Can I use Klook to book expensive tours?

Yes! I have used Klook to book travel experiences upwards of US$50-100 per person. I booked this pink dolphin sighting tour in Hong Kong using Klook, and because the tour required a minimum number of people to run, Klook got in touch to see if I could join on another date instead. Soon after I confirmed, I received the confirmed booking voucher in my inbox and absolutely loved the dolphin sighting tour.

I also used Klook to book a boat trip in Ang Thong Marine National Park in Koh Samui , and the tour operator cancelled the tour (for whatever reason) ahead of time. I received an e-mail from Klook and a full refund was issued on the same day via Paypal. However, I ended up losing about HK$50 or US$7 due to the exchange rate that Paypal was using on that particular day. A bit annoying seeing as I didn’t cancel the booking, but what can you do? At least a full refund was given promptly, and the 7 bucks pales in comparison to how much I’ve saved using Klook.

Sign up for a Klook account using this referral link and get HK$25 (US$3.5) off your first travel booking!

Long story short, Klook is a fantastic travel booking platform that you should use to find great deals abroad and even at home. Make sure that you read the reviews and also leave reviews and photos to accrue credits towards your next booking!

I hope this Klook review comes in handy for your next trip. Have you used Klook before? What did you think of your experience?

Did you find this helpful? Pin it for later!

Just so you know, this is not a sponsored post. This post does, however, contain affiliate links. If you choose to book travel experiences using these links, I will earn a small commission at no extra cost to you . Thank you for supporting my website by using these links, I only recommend products or services that I have had positive personal experiences with and think you would love too.

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Klook Travel Review [2024]: Is Klook Actually Legit?

Need a hand planning your next trip? Klook might be what you're looking for. Klook can help you discover events and activities at your destination and book them all from one place! Find out how Klook can help you in my in-depth review.

Planning a trip to a new destination is always exciting. It helps you survive those long months before your trip actually happens.

But sometimes, it can get frustrating...

So many new attractions, adventure options, and, of course, that ever-looming question: "What's really worth doing when I get there?"

Sifting through endless websites and sub-par recommendations can be a total buzzkill. That's where Klook steps in, promising to be your go-to for sorting out the most memorable activities and events.

But you might be thinking, "Is Klook the real deal? Can it help me level up my travel game?"

You're in the right place. Out of all the Klook reviews, I'll be diving deep into the world of Klook, answering your most important questions and more! If you weren't sure you wanted to book with them before, getting to know Klook will help you decide.

Let's get to it!

What Is Klook?

Klook started as a company mainly catering to travel in Southeast Asia. But its services have expanded worldwide in recent years! Now, you can use the service to buy tickets and book tours to many more destinations.

The name is short for "keep looking." Arguably, it's one of the leading online booking platforms today. The company was founded in Hong Kong in 2014 and now offers more than 60,000 activities in 250 destinations globally.

You can book everything from tours to rail tickets and airport transfers through the site. There is also a mobile app that you can use on both Android and iOS devices.

How Do You Use It?

The app is straightforward and works similarly to any other booking site you might have used.

Before you start booking, you'll need to set up an account. Don't worry—it's easy.

You can sign up through the Klook website or the app and use your email, Facebook, or WeChat account.

2. Find Your Activity

Klook is one of the first apps I use to look up a destination before every one of my trips. You can easily find what's available in a place with a simple search.

You can also find plenty of information and travel guides for the destination.

Let's say you're planning a trip to the UK and want to know what to do in London . All you have to do is search for London, and you'll immediately get a list of Klook's available offers in the city. You can further specify your search by clicking around among the various categories.

Aside from fun activities, you can also use the app to book airport transfers, local SIM cards, travel passes, and more.

Already know what you want to see or do? You can also search directly for a particular activity or item.

3. Add to Cart

Suppose you need clarification on the activity or want to hold off booking. In that case, you can save the activities in your account "wishlist." Ensure you're logged in, then click the little heart on the activity's top right corner, and it'll save automatically.

If you're ready to book immediately, fill out the necessary fields for the booking in question and click "add to cart."

You can then check out right away or keep on browsing if you're planning on booking other activities at the same time.

4. Promo Codes and Credits

Before you pay for your booking, remember that you can also add promo codes and credits to your order to save more money.

Klook regularly offers promo codes and discounts on the site. If you've registered to receive the newsletter, you'll be sent these offers directly so you can use them to save money on your bookings.

Klook credits are something that you earn as you use the site and make bookings. These credits can then be used to pay for bookings in the future!

It's worth noting that you can only use one promo code per booking. But, you can use both promo codes and credits to pay for a booking simultaneously.

5. Pay For Your Booking

Klook offers payment methods specific to certain regions, so not all options are available everywhere.

The most common payment methods, such as credit/debit cards, Apple Pay, and PayPal, are available in most areas.

6. Receive Your Voucher(s)

Once you've paid, you'll receive an instant confirmation with your order summary. Then, when the booking is confirmed, you'll receive an e-voucher that will act as your ticket for whatever you booked.

How long it takes to receive this voucher depends on the activity or product itself. Often, it's instant—other times, you might have to wait a little.

You don't have to print the ticket before the activity, which is convenient. When you arrive at your activity, you can show your e-vouchers directly on your mobile device.

Examples of What You Can Book With Klook

I've already mentioned that you can book various activities and tickets with Klook. But I find that giving examples is even more helpful. That way, you'll truly understand the diversity of adventures you can book using Klook.

Here are some examples, categorized to pique your interest:

Adventurous Expeditions

• Tandem paragliding in Interlaken, Switzerland
• White-water rafting in Bali, Indonesia
• Desert safari in Dubai, UAE

Cultural Experiences

• Traditional tea ceremony in Kyoto, Japan
• Kimchi & culture experience in Seoul, South Korea
• Aboriginal Culture Tour in Sydney, Australia

Theme Parks and Entertainment

• Universal Studios tickets in Orlando, USA
• Disneyland Paris one-day pass in France
• Wings of Time Show tickets in Singapore

Foodie Adventures

• Old quarter street food tour in Hanoi, Vietnam
• Yarra Valley wine day experience from Melbourne, Australia
• Rain Tree Cafe buffet in Bangkok, Thailand

Nature and Wildlife

• Great Barrier Reef snorkeling in Australia
• Taipei Zoo tickets in Taiwan
• Manila Ocean Park ticket in the Philippines

Transportation Deals

• Eurail Global Pass
• JR Pass for the Whole of Japan
• Hong Kong to Macau ferry boat tickets

Klook Cancellation & Refund Policy

If you're using this booking platform, you'll want to know more about its cancellation and refund policy. Because Klook operates in multiple different countries, these policies vary slightly.

But most of them are designed for the traveler’s convenience. So, if plans go awry or you change your mind, most times, Klook offers excellent flexibility to ensure peace of mind.

Here what I found commonly when looking through Klook's cancellation and refund policies across destinations:

Flexible Cancellation

Many activities on Klook come with a flexible cancellation policy, allowing you to cancel a certain number of days in advance for a full refund. Some activities even let you cancel up until pick-up time.

That said, the cancellation policy and the amount you'll get refunded varies based on activity and individual provider on Klook. It's a good idea to always check the specific cancellation policy of each booking for clarity.

Quick Refunds

Klook’s platform provides instant booking confirmation, but is the platform just as helpful with refunds?

In the case of cancellations, Klook strives to process refunds swiftly, typically within a few working days, depending on your payment method.

Compared to other websites, this seems like a very quick turnaround time!

Voucher Validity

One thing that Klook offers that many other booking sites do not is a "validity period".This validity period allows you to reschedule within the specified timeframe should your plans change.

Customer Support

Have questions or are facing issues? Klook’s customer support team can readily guide you through the cancellation and refund process, ensuring a hassle-free experience.

To get in contact with its customer service, you can call Klook, depending on your country, or email the team via [email protected].

Why Use Klook?

I've used Klook for numerous bookings, as I mentioned. But why would you choose to use Klook over other booking platforms?

When planning your next adventure, there are many reasons that I feel Klook beats out competitor websites like Viator or TripAdvisor . Of course, I'll also include a few areas that Klook needs to improve.

Here’s a balanced take on what makes Klook stand out and where it could up its game.

Things I Like About Klook

Extensive range of activities.

Klook offers an impressive array of activities and experiences. You can find things to do, from cultural tours to adventure sports.

I find the choices way more extensive than what many competitors offer! Personally, I love to be able to find everything in one place, so that's why Klook is my first choice of booking platform.

User-Friendly Interface

I find navigating through Klook a breeze, thanks to its intuitive and user-friendly interface. This makes finding and booking activities much more straightforward compared to some other platforms.

I'm also a sucker for its branding as it seems more exciting and fun than some competitors. While I browse for sightseeing tours or activities, it makes me get into an upbeat mood!

Competitive Pricing & Exclusive Deals

Klook often provides better prices and exclusive deals on travel activities that you might not find on other booking platforms, giving you value for your money.

Instant Confirmation & Mobile Vouchers

I love that Klook offers instant confirmation and the convenience of mobile vouchers, meaning less hassle and paper-free travel!

And if I use a trip planner like Pilot , I can save e-vouchers into my files for the trip so that everything's in the same place.

Hassle-Free Cancellation Policy

The flexible cancellation policy of Klook sets it apart from many competitors, providing travelers with peace of mind.

Loyalty Rewards Program

Klook rewards regular users with a loyalty program, which means the more I buy from Klook, the more I'll want to do it again since I save even more money!

What Klook Could Do Better

Customer service response time.

While Klook offers support, there have been instances where the response time could be improved, especially during peak travel seasons.

More Detailed Activity Descriptions

Some users might find that the descriptions of activities and experiences could be more detailed to better inform the traveler about what to expect.

I've run into this issue and definitely agree with what others are saying. Even with the best deals, I still want a full rundown with details about what I'm signing up for!

It'd be nice if Klook outlined a minimum requirement of details for providers to add to their activities.

More Real-Time Availability

Increasing real-time availability for some of its offerings would put Klook on par with real-time booking platforms like Airbnb Experiences.

Can You Trust Klook?

With companies like Klook that offer discounted activities and products, it's fair to be skeptical. So, is Klook trustworthy?

The company isn't free of controversy. Many online reviews say the company is excellent, while Klook reviews write about it being a scam. My personal experience? It can be hit and miss.

I have used Klook to book tours, airport transfers, and travel passes while planning a trip to Japan , finding things to do in South Korea , and more. While my experiences in Japan, Korea, and Cambodia were great, my experiences in Thailand and Vietnam left much to be desired.

Unfortunately, the tour operators in Thailand and Vietnam were scammers trying to get more money out of me than what was agreed.

I also found several complaints online of customers being given tickets that have already been used or canceled at other destinations, such as Singapore or Hong Kong.

While I haven't had 100% positive experiences with Klook, I still consider the company trustworthy and legit. Most of my experiences with Klook have been great, and the company is trying to learn from its mistakes.

The support staff is available 24/7 via live chat, email, or phone if you encounter booking issues. The FAQ page is also handy if you've experienced a simple problem.

How to Use Klook Successfully & Safely: Tips

Now that you've answered questions like, "can Klook be trusted" or "is Klook legit," you can get into actions you can follow to make sure you get the most out of booking with this travel website.

Like most useful and reliable sites, there are ways to get scammed or feel like you used your money on something unworthy. To help you avoid this while using Klook, here are my top tips:

Research & Read Klook Reviews

Start by thoroughly researching the activities and services available at your destination. Go through user reviews and ratings so you can better understand what to expect and ensure the service's quality and reliability.

Utilize Discounts or Promotions

Keep an eye on any available discounts, promotions, or exclusive deals. Sign up for Klook’s newsletter, and regularly check the app or website to stay updated on the latest offers and savings.

Book in Advance

To avoid disappointment, book popular activities and attractions well in advance, especially during peak travel seasons.

Early bookings also provide a greater chance of availing any early bird discounts.

Verify Activity or Service Details

Double-check all booking details, such as dates, times, and locations, before confirming your reservations. Ensure all the information is accurate. This way, you'll prevent any inconvenience during your trip.

Check Cancellation Policy

Before finalizing your booking, review the cancellation policy for each activity or service. I already mentioned this, but Klook has different policies.

Knowing the terms will help you manage changes or cancellations effectively, avoiding unnecessary costs.

Get to Know Klook's Mobile Voucher System

Familiarize yourself with Klook’s mobile voucher system. Have your e-vouchers ready and accessible for smooth redemption at the activity or service location.

Download WhatsApp

Many service providers and tour operators communicate through WhatsApp.

Download and set up WhatsApp to stay connected and receive real-time updates and information about your bookings.

Is Klook Worth It?

Despite my bad experiences with the tours in Thailand and Vietnam, I still use Klook regularly when I travel. Because I personally continue to use it, I think it's worth it to put it on your list of tools to check when booking.

It's an excellent way to save money on activities or even time and money on an airport transfer to your accommodation when you're too tired for public transport.

Whether booking an activity or not, the website is also a great place to find inspiration for your upcoming trips. I've lost count of how many times I've searched for a destination to see what is available to see and do, even if I have no intentions of booking a tour.

While Klook is excellent for anyone looking to save money on activities and products for their next trip, it's even more beneficial for families or people traveling in groups.

Other good alternatives to Klook that I use regularly are GetYourGuide and KKDay .

Our Rating 3.8/5

• Good discounts and promotions
• Lots of variety of activities and tickets
• Instant confirmation
• Generally flexible cancellation and refunds
• Digital vouchers are available on your phone
• User friendly website interface
• Stories of used or canceled tickets
• Occasional scam operators
• Slower customer service
• Lack of real-time availability

Compile Your Travel Ideas on Pilot

After browsing all the info in my Klook review, you should have a better understanding of how to book tickets with Klook, the benefits of using it, and why, if anything, you should use it to find inspiration for your upcoming trips.

Once you've decided on some of the best activities for your trip, having a place to collect all your plans and create an itinerary is also very helpful. That's where Pilot comes in!

Disclosure : Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

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