air nz travel card login

Important Notice:

We are performing essential maintenance from 9pm   Saturday 27 th  April to 11pm Sunday 28 th  April 2024 NZST . During this time, there will be service disruption on your OneSmart impacting your ability to load and move funds, view account balance and recent transactions online, as well as ATM withdrawals. You will be able to use your OneSmart for purchases during this time. 

If you need to contact us, please call 0800 787 555 in New Zealand or +64 9 377 8535 if you’re outside New Zealand. We apologies for the inconvenience and appreciate your patience.

Activate your OneSmart™ card

And make spending overseas as easy as spending at home

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Don't have a card? Request one.

What is OneSmart ™ ?

If you’re an Airpoints™ member travelling the world, we can help make life a little easier when it comes to making purchases overseas.

OneSmart is a reloadable multi-currency prepaid card that can be used anywhere in the world that Mastercard is accepted.

OneSmart makes spending in different countries effortless – load up to eight foreign currencies, plus New Zealand Dollars.

The only prepaid card that earns you Airpoints Dollars™. You’ll earn 1 Airpoints Dollar for every $100NZD spent overseas. i

Learn more about the benefits of using OneSmart

Activate OneSmart

When you receive your card, sign the back of your card, and activate it . You’ll only be able to use OneSmart after you’ve activated it.

To activate a new card, you’ll need two forms of identification. Have your driver’s license, birth certificate, NZ citizenship document, AA membership or a recent utility bill handy.

If you’re activating a replacement card, simply log in and follow the prompts or call our OneSmart Customer Service Centre for assistance on 0800 787 555 or +64 9 377 8535 if you’re overseas (charges may apply).

Activate OneSmart now

Set a PIN for OneSmart

If you are a new member activating OneSmart for the first time, select New Card and follow the instructions on screen. You will be prompted to set up a PIN during this activation.

If you have already activated OneSmart, here’s how you can reset your PIN:

- Login to OneSmart -Select 'Settings' (located at the top of the page, next to your Airpoints number) -Select 'Card settings’. -Select 'Set your PIN’. -Follow the screen prompts by answering the security questions and selecting a 4-digit PIN for your card.

If you have any questions, or run into issues setting your PIN, please call our OneSmart Customer Service Centre on 0800 787 555 or +64 9 377 8535 if you’re overseas (charges may apply).

Load money onto OneSmart

1. Via a Mastercard or Visa debit card issued in New Zealand. Instantly load NZD or any of our eight foreign currencies available with your debit card. A fee of 1.5% of the load value applies per transaction. Your funds will be available immediately.

2. Via Bank Transfer

Load directly into foreign currency or NZD without a fee.

Here are the steps: i. Log in to OneSmart ii. Select Settings, then 'Load settings' iii. Follow the instructions for Bank transfer Allow one business day for the funds to be available in OneSmart.

3. Via Bill Payment

Set up OneSmart as a bill payee through internet banking and use it to transfer NZD only to your OneSmart without a fee.

Here are the steps i. Login to OneSmart ii. Select Settings, then 'Load settings' iii. 3. Follow the instructions for ‘Bill Payment’ Allow up to 2 business days for the funds to show up in your OneSmart account.

Exchange Rates

• AUD Rate: 0.8801
• USD Rate: 0.5744
• GBP Rate: 0.4590
• SGD Rate: 0.7802
• EUR Rate: 0.5353
• HKD Rate: 4.4959
• JPY Rate: 89.3783
• CAD Rate: 0.7843

I have…

New Zealand Dollar

I need…

Fees & limits.

In addition to the currency exchange rates, the following fees and charges apply to OneSmart. The fees and charges may be altered by EML at its discretion by providing you with at least 20 days prior notice.

There are limits that apply to the use of your OneSmart facility. These limits are set out below but may be altered by EML from time to time pursuant to the Terms and Conditions.

Show fees & limits

Lost your OneSmart card?

You can temporarily suspend your card in the settings tab in ' My Account ' or lock your card via the OneSmart app

Alternatively, cancel your card by calling our OneSmart Customer Service Centre on 0800 787 555, or +64 9 377 8535 if you're overseas (charges may apply). We'll send you a replacement and you can use your new card to continue spending.

Download the OneSmart app

Use the app to load money and check the balances of each currency in your account, transfer funds between currencies, review your transaction history, view your Airpoints Dollar balance and more.

OneSmart Mastercard Priceless ® Specials

Discover exclusive Mastercard® curated offers and discounts with OneSmart. Available across a range of categories including entertainment, dining, arts and culture at home and overseas. Plus, you’ll earn Airpoints Dollars™ on eligible purchases 2 . Find out more

Frequently asked questions and contact help

Use OneSmart online or in-store, whether you are overseas or in New Zealand.

Load NZD or any of our eight foreign currencies and use OneSmart for purchases 1 wherever Mastercard® is accepted iii . Your card will utilise the funds available in the currency of transaction unless it is not an available currency or if there is insufficient balance in the relevant currency. In such cases, your card will draw on any available account balances in the following order of priority: NZD, AUD, USD, CAD, EUR, GBP, SGD, HKD, JPY. You can also use OneSmart to withdraw local currency from ATMs wherever you go as long as the ATM machines carry a Mastercard® symbol.

Note: It is currently not possible to use OneSmart due to restrictions in Iran, North Korea, Sudan, Syria and Russia, Crimea, Donetsk and Luhansk regions. Additionally, all Mastercards will not work at Russian merchants or ATMs. If you attempt to withdraw cash from an ATM or use your card in any of these countries, your request will be declined. In addition, card acceptance is subject to ATMs and individual merchant POS terminals who may choose not to accept Prepaid Cards.

Your OneSmart Account cannot be used for:

a)        Purchases from merchants where the transaction is processed manually (through a zip-zap machine)

b)        Direct debit, reoccurring or instalment payments

c)         Purchases from merchants who do not accept prepaid Mastercard branded cards.

d)        Gambling merchants

e)        Adult entertainment

f)       Transactions in countries prohibited by US Government sanctions and laws. 

We recommend that you don't use OneSmart to "pre-authorise" payment for hotel bookings or car hire. This is because the hotel or car hire company can put the payment amount plus an additional 15% on hold as a deposit and you won't be able to use that money during the hold period. There is no issue in paying for your hotel using your OneSmart Account at the end of your stay, but we suggest you don't pre-authorise payment on it when booking.

We also recommend you don't use OneSmart for 'pay at the pump' terminals at petrol stations. These terminals place a hold on funds, and that hold may not be removed from your account for some days.

You can use your OneSmart for transactions anywhere Mastercard® is accepted electronically overseas. Simply load NZD and spend local currency wherever you are. You can also use OneSmart to withdraw local currency from ATMs as long as the ATM machines carry a Mastercard® symbol.

Note: Mastercard conversion rates and currency conversion fees will apply.

The limit for ATM withdrawals using OneSmart is NZD $3,000 or the equivalent in a foreign currency over any 24-hour period. Some ATMs may set their own withdrawal limits which may be lower than this.

No. When making a booking through the Air New Zealand website, payments made using OneSmart will not incur the advised card payment fee

For all new Silver tier members, OneSmart will automatically be sent to you. As you move up the tiers, you will be sent a new card if you have activated and used your OneSmart account previously. If you no longer receive OneSmart on your tier renewal, you can request a card at any time by calling the OneSmart Customer Service Centre on 0800 787 555 or +64 9 377 8535 if you're overseas (charges may apply).

Your OneSmart card details are on the back of your Airpoints membership card. Expiry is set at 4 months after your tier renewal date. This means that if you're overseas and haven't received your new card, you can still continue to use your existing card for purchases. Your OneSmart account will remain active, and you can log in using the website or app to manage your account.

The maximum balance allowed at any one time across all currencies is NZD $100,000 or currency equivalent.

Only one card is issued for each OneSmart account. Each family member who is a New Zealand based Airpoints member and who is over 16 can request to have their own OneSmart card. Card to card transfers between two activated OneSmart accounts can be done so you can transfer money to another OneSmart cardholder at no additional cost. Transfers can take up to two business days to process before funds are available for use.

You can view up to date OneSmart Conversion Rates here

If you are transferring funds between currencies, you can lock in your exchange rate at the time you make the transfer, so you know exactly how much it will cost and what will be loaded onto your card.

The side of your Airpoints card with the chip should be facing upwards and the chip goes into the ATM first.

Your card’s security code or CVC is the 3-digit number on the reverse side of your Airpoints card.

Some merchants may offer Dynamic currency conversion (“DCC”) that allows you to pay in your home currency or another currency when you are spending overseas or online. If you accept a Dynamic currency conversion transaction, you may end up incurring two currency conversions which could make the transaction significantly more expensive.

If you make a purchase or ATM withdrawal in a country where the local currency is the same as a currency on your OneSmart (e.g. using your US Dollar funds in the USA) and you opt in to a Dynamic currency conversion service, this may result in a foreign exchange transaction at additional cost to you as the card will seek to transact in New Zealand dollars.

We recommend that if you are given a choice of currency for a transaction and have sufficient funds, that you should choose to pay in the local currency.

Some merchants or ATM operators may charge a fee for dynamic currency conversion, which you might not be advised of at the time of the transaction.

For all eligible purchases with OneSmart 1 , we'll add the Airpoints Dollars you earn to your Airpoints account around the month anniversary of the date you activated your Account.

If you don't have enough funds in a particular currency to pay for a transaction, the balance of the transaction will be automatically processed from other currencies in the following order of priority. The order in which currencies are withdrawn cannot be changed.

NZD AUD USD CAD EUR GBP SGD HKD JPY In this case a currency conversion fee will apply each time a currency that is different to the transaction currency is used to fund all or part of the transaction. If after checking the available balances of all currencies there are still insufficient funds to pay for a transaction, the transaction may be declined, or the retailer may allow you to pay the balance by some other means.

If you had sufficient funds loaded in that currency, then you may have used Dynamic currency conversion.

When you’re paying with your OneSmart card, it will intelligently select the currency of the country you are in. If you do not have sufficient local currency loaded to complete the transaction, the card will deduct funds on the card in this set order of priority.

NZD AUD USD CAD EUR GBP SGD HKD JPY

You cannot spend money you haven’t loaded, as the card is a prepaid facility only. You can load straight into the available currencies of your choice in 'My Account' and lock in up to eight foreign currencies as well as NZD at the daily exchange rate ii .

An unsupported currency is any currency that is not included in the 9 supported currencies including NZD, which your OneSmart account can hold. The nine supported currencies are: New Zealand Dollars, Australian Dollars, Singapore Dollars, Hong Kong Dollars, Japanese Yen, Pounds sterling, Euros, Canadian Dollars, and United States Dollars.

The order in which currencies are withdrawn cannot be changed.

You can manage your OneSmart balances by signing into your account and selecting the Transfer money option from the main menu. To transfer money from your OneSmart account to your bank account follow the prompts for ‘Cash out’ to close your account and cash out any balance on your card free of charge.

You can also manage your OneSmart balances from the OneSmart app .

If you did not make a particular transaction showing on your transaction history, you should call OneSmart Customer Service Centre immediately on 0800 787 555 or +64 9 377 8535 if you’re overseas (charges may apply).

You can download a Dispute Claim Form here . Please allow up to 45 days for your dispute to be processed.

You will need the last 4 digits of your OneSmart card, and the email address associated with your OneSmart account; this may be different from the email address associated with your Airpoints account.

If you'd like to close your account, you can do so by calling the OneSmart Customer Service Centre on 0800 787 555 or +64 9 377 8535 if you're overseas (charges may apply).

Before you close your account, make sure you've transferred your money out of your account. You can also transfer any remaining balance back into NZD and into your bank account. This can be done online and via the OneSmart app.

The expiry date of your OneSmart card is printed on the OneSmart side of your Airpoints card. You cannot use your OneSmart Card to access money loaded onto your OneSmart facility after the expiry date. If you have an active OneSmart account and have made a transaction within the last five years a new card will be sent to you near your expiry date.

All Airpoints members who upgrade to Silver will receive a OneSmart by default. You can request a replacement OneSmart Card at any time. If your OneSmart Card expires, you will still be able to obtain your money loaded onto your OneSmart facility from EML through a cash out.

If you cease to be a member of the Airpoints Programme, you will not be able to continue using OneSmart and will need to cash out your OneSmart facility.

Still have a question?

Contact the OneSmart Customer Service Centre, we’re here to help 24/7.

Within NZ  0800 787 555

From Overseas +64 9 377 8535 (charges may apply)

OneSmart ™ Login

Forgotten your password.

Please enter your details below and we'll recover your password for you.

Password recovered

Password changed, change password.

To maintain security over your account you need to enter a new password to continue. To change your password, type your current password and your new password twice.

Are you activating a:

New to OneSmart and this is a first time activation.

Existing OneSmart member and this is a new card replacement activation.

Replacement card

Lost Airpoints™ card?

You can use the digital version of your Airpoints card in the Air NZ app . Simply tap the Airpoints logo to get there.

Make sure you add your Airpoints number to your bookings so we know it's you, and you'll get your membership benefits automatically. This applies for Elite Partners too. Your digital Airpoints card will display the expiry date of your current membership.

Use your Airpoints card with the Air NZ app

You can earn Airpoints Dollars even if you don't have your Airpoints card handy. Just use the Air NZ app instead.

• Download/update the latest version of the Air NZ app
• Open the Air NZ app
• Tap 'Airpoints' at the bottom of the screen
• Tap the Airpoints card image to bring up your digital barcode. This can now be used at all Airpoints retail partners to earn Airpoints Dollars.
• If you're a Silver, Gold or Elite member, you will also see a Travel card image. Tap this to verify your Star Alliance status.

Contact us - Travel Card

For all Booking enquiries, please phone our Contact Centre on 0800 737 000. Open 24 hours, 7 days per week

For all Travelcard Account enquiries and maintenance requests, please email [email protected] or phone 0800 737 020. Open Monday to Friday from 9:00am - 5:00pm

For all Travelcard payment enquiries and remittance advice, please email [email protected] available Monday to Friday from 9:00am - 5:00pm

Manage bookings & stay updated

Air new zealand.

• #4 in Travel
• 4.7 • 82.8K Ratings

Screenshots

Description.

The Air NZ app – your trusted travel companion – lets you: • Take control of your flight bookings – change your seat, add a bag, manage your meals, and more. • Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. • Scan your digital boarding pass to print bag tags at the kiosk, board your aircraft, and if you're eligible, enter the Air New Zealand lounge. • Hold up to 9 boarding passes for your group or family under the same booking. Bookings with infants can't currently be supported. • Have real-time flight info at your fingertips with up-to-date gate and seat info, boarding and departure times, and more. • Receive notifications with key flight information – you'll never miss a beat. • Order coffee from your phone, and we'll let you know when it's ready to collect. Air New Zealand lounge access required. • Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. • Track your Airpoints Dollars™ and Status Points balances, view your benefits and latest activity, or access your digital Airpoints™ card straight from your phone, plus find Airpoints Partners to help you earn Airpoints Dollars every day. • Access and use your digital Koru card when you have a Koru membership. • Access quick links to book or change flights on the fly. • Stay organised – add flight details to your calendar, and share them with others. Things not as effortless as they could be? We'd love to hear from you. Use the 'Help and Feedback' menu in the Air NZ app to see your options. By downloading, installing and using the Air NZ app, you agree that you have read, understood and agree to our Website and App Terms of Use at airnewzealand.co.nz/website-terms-of-use and our Privacy Policy at airnewzealand.co.nz/privacy.

Version 4.4.5

Minor improvements and bug fixes

Ratings and Reviews

82.8K Ratings

Napier koru lounge food

Why is the food so unhealthy, old and boring at the Napier koru lounge. I travel there a lot and pretty much every single time there is the same Thai pumpkin soup ( this time watered down , usually quite nice but gees has the chef got any other strings to their bow ? ) Apart from the same old soup , there is some polenta chips gross and same old savouries out of a box . Move along to the crackers and cheese , same cheese selection and Brie is always dark yellow around the edges , obviously been out too long. People are more adventurous then this anyway , why not try a blue cheese? When I go to Christchurch koru , the food is drop dead amazing , there’s more then one hot selection and it’s usually tasty , spicy and relatively healthy conscious. Why is the standard do different ? Also why is there never any bacon at Wellington koru in the mornings ? Bring back bacon

Latest app update Nov22 is buggy

Updated review 21 Jan 2023…app speed and reliability did improve significantly after I’d emailed Air NZ digital app development team and GM Loyalty several times, however in last 2-3 weeks it’s again become unreliable - updating this review because it’s constantly crashing again “Error. Service is unavailable at the moment. Please try again later”….and the Retry button does nothing! Still needs work team!!! Original post Nov 2022… Unfortunately the latest update (Nov 2022) is buggy - elite frequent flyer with many bookings as travel every week. App can take up to 30secs to open, and frequently crashes. Have sent feedback and screen recordings to cust service who were helpful but unable to give timeline for fix. No update nearly 3 weeks later….Testing process has clearly failed badly here and is frankly completely unacceptable!!! App appearance is improved altho shortcut to scroll thru summary of bookings (useful for frequent flyers with many bookings) seems to have been removed. App still takes a long time to refresh when updating bookings or after checking in using app - very slow to load boarding pass. This is unchanged from previous version. Hopefully your experience may be better!

Slower and fewer features than old version

The new version doesn’t support Apple Wallet for boarding passes, despite displaying the option to add to wallet. The web-app base is slow and buggy when compared to the native app, and displays an ancient UI with a new coat of paint in the main menu. Unfortunately, the new update also makes it slower and harder to navigate multiple bookings, as scrolling through different flights is now a two-tap interaction rather than a simple swipe left or right. This slows down the process considerably, when you have >5 flights booked at a time. The opening time is drastically worse with the update, which means getting to a boarding pass has gone from a quick side-button tap to open Wallet to a 45 second process to open the app, wait for it to load, select a specific flight instead of automatically showing the next one, and finally opening the boarding pass. Simple things like boarding passes and loading times are critical for users, but this update has harmed these metrics.

App Privacy

The developer, Air New Zealand , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• User Content
• Search History
• Identifiers
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

• Developer Website
• App Support
• Privacy Policy

Get all of your passes, tickets, cards, and more in one place.

More by this developer.

Air New Zealand OneSmart

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• Travel Money Card

Get our best rates on the award winning Travelex Money Card. Manage your card via our app or online.

Buy currency, top up card.

Rate last updated Saturday, 27 April 2024 10:40:14 AM NZST. Please note that these are the Travelex online sell rates.

[fromExchangeAmount] [fromCurrencyCode] New Zealand Dollar

[toExchangeAmount] [toCurrencyCode] [toCurrencyName]

Enter the card number of the Prepaid Card you would like to top up. The number of the Prepaid Card you are topping up must be the Primary Card Number and must have been originally purchased from Travelex.

Card number confirmed

Select the currency you would like to top up to your card

Enter how much you'd like to top up either in New Zealand Dollars, or in the foreign currency amount for the currency you have selected.

The Travelex Money Card

Get dollars on us with the travelex money card.

This offer is available online, in-store and via the Travelex Money App.

Travel Card Foreign Currency Exchange Rate

Choose your currency.

Copy for using AUD in other countries

A fee will be charged

List of european countries:

Get Dollars on Us!

Load more, save more with the travelex money card.

• We're offering a range of discount codes when you load foreign currency on the Travelex Money Card.
• Load more and save up to NZD $240! View all available discounts here .
• Available online, in-store, or via the Travelex Money App. Ends 28 April at 11.59pm NZST. T&C Apply.

Save with the Travelex Money Card

$0 Eftpos Fees

$0 atm fees 2, $0 currency conversion fees 3, $0 online shopping fees 3, features and benefits: why a travelex money card.

UNLIMITED FREE overseas ATM withdrawals 2

Highly competitive exchange rates 1

NO fees when you buy online $0 Currency conversion fee ^

• 24/7 Global Assistance

Convenient Mobile App Download it here

Shop at millions of outlets wherever Mastercard is accepted

Exclusive offers with Mastercard Priceless TM Cities

No account or membership required

Buy the Travelex Money Card Online

• Award winning travel card
• Order online for next day collection in Travelex stores
• Or just walk in our store and get it in minutes
• No account and no membership required

Emergency Assistance

• Optional Additional Emergency card at checkout

Easy online ordering

• All you need is your passport** ( documents required when collecting )
• Order process takes between 5 and 10 minutes

** Check the required documents when collecting your card in store.

How our Travel Card Works

Order your travel card.

Order your Travelex Money Card and Additional Emergency card online or in-store

Get your travel card

Collect from a Travelex store near you

Home delivery

Delivered within 1 to 3 days

Download the App

Download the app from the Google Play and Apple App stores

Register for My Account

Simply activate your card by registering your account via the app or online

Manage and check your balance online and on your mobile

Exchange leftover currency

After your trip, exchange leftover money for another currency, transfer into your bank account or withdraw in-store or at an ATM.

Download the Travelex Travel Money App

Convenience on the go

• Top up your currency wallet
• Move funds between currencies
• Instantly freeze and unfreeze your card
• Reveal your PIN and card details for online shopping

The app requires Android 5.0 and up or iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Fees and limits

NO fees online

Withdraw daily up to NZ$3,000 (or currency equivalent)

Maximum Card limit of NZ$75,000

Free initial and replacement card

NZ$, AU$, US$, GB£, EU€, CA$, HK$, SG$, JP¥ .

*The currencies available may vary from time to time. Before you make a decision to acquire the card, please check with the Distribution Outlet or on this page.

Load/reload in NZD: the greater of 1.0% of the initial load/reload amount or NZD$10.00. Load/reload in other currencies: zero.For example, for a Distribution Outlet charging a 1.0% initial load fee, if you purchase a Travelex Money Card and load NZD$800, you would be charged (NZD$800 x 1.0%=NZD$8), unless a minimum fee of NZD$10 applies.

This fee is set and charged by Mastercard Prepaid Management Services.

FREE Some ATM operators may charge an additional withdrawal fee.

• Charged at the start of each month if you have not made any transactions on the card in the previous 12 months
• Unless your card is used again, or reloaded, this fee applies each month until the card is closed or the remaining card balance is less than the inactivity fee.

NZ$4.00 per month

Charged when you close or Cash Out your Travelex Money Card. This fee is set and charged by MasterCard Prepaid Management Services.

This is applied when you move your funds from one currency to another currency, or when you request a Cash Out to close your Travelex Money Card and you have funds in a foreign currency

At the then applicable retail foreign exchange rate determined by us. This rate reflects MasterCard Prepaid Management Service’s cost price plus a margin determined by MasterCard Prepaid Management Services. We will notify you of the rate that will apply at the time you allocate your funds from one currency to another and this rate (inclusive of the margin) may be less favourable than the foreign exchange rate for Online reloads where you allocate funds in a foreign currency.

Applied when a purchase or ATM withdrawal is conducted in a currency either not loaded or sufficient to complete the transaction and the cost is allocated against the currency/ies used to fund the transaction

MasterCard® rate plus 4.00% of the transaction value. The MasterCard rate is the exchange rate determined by MasterCard to be their wholesale rate or the government mandated rate in effect in the day the transaction is processed by MasterCard.

At the then applicable retail foreign exchange rate determined by us. This rate reflects MasterCard Prepaid Management Services’ cost price plus a margin determined by MasterCard Prepaid Management Services. For online reloads we will notify you of the rate that will apply at the time you book your transaction (further terms and conditions apply and will be provided to you at that time).

• Initial purchase: NZ$250 or currency equivalent
• Top-ups: NZ$100 or currency equivalent

The maximum amount you can load on the card at the time of the initial online purchase is NZ$10,050 equivalent.

(i) to a maximum of NZD10,050.00 per single top-up; and (ii) to a maximum of NZD10,050.00 per top-up within 24hrs; and (iii) to a maximum of NZD20,000.00 top-up within 21 days. NZ$25,000 or currency equivalent

Some ATM operators may set their own withdrawal limits which may be lower than this limit.

NZD$3,000 or currency equivalent

NZD$15,000 or currency equivalent

NZD$75,000 or currency equivalent

Some financial institutions may set their own withdrawal limits which may be lower than this limit.

NZD$400 or currency equivalent

NZD$0.00 (No overdraft facility available)

Fees & Limits

Terms & conditions, other ways to get foreign currency, all the easy options to access foreign currencies with travelex.

About Travelex Money Card online and in-store

Money Transfer

Transfer money in-store to the world

All you need to know getting foreign cash with Travelex

Get foreign cash from an ATM in New Zealand

Buying Tips

Flexible options and tips when ordering with Travelex

Track Foreign Currencies Rate

Receive an alert when your foreign currency has reached your desired rate

Historical Rates

Check out current and historical NZD to FX Travelex rates

• Find a Store

Purchase cash, a Travelex Money Card or conduct a Money Transfer in-store

Travelex Travel Card Currency Information

Travel card faq links.

Getting Started

Fees and Limits

Travel Card FAQs

You can only hold one card in your name at any one time.

An Additional Emergency card is a replacement card only which you must only use if your primary card is damaged, lost, misused or stolen. An Additional Emergency card can only be purchased at the time of purchasing the Travelex Money Card. It cannot be added to your account at a later date.

Online orders:

In-store purchase:

• Passport + proof of address
• NZ drivers license + Supporting ID (see list below) + proof of address
• NZ firearms license + proof of address

Supporting ID documents accepted:

• Birth certificate (NZ or foreign)
• NZ marriage certificate
• Super Gold Card
• Citizenship certificate (NZ or foreign)
• Inland Revenue Department Statement (issued by NZ Govt. within the last 12 months)
• NZ bank statement issued within the last 12 months (Note that a recent bank statement is valid as a supporting ID and proof of address)

Proof of address documents accepted:

• Bank statement issued within the last 3 months (NZ or foreign)
• Utility notice (dated within the last 3 months)
• NZ Govt. issued letter
• Rates notice (issued by Local Govt. authority within the last 3 months)
• Insurance certificate
• Travel itinerary
• Hotel booking confirmation
• Student letter confirming homestay
• Locking in fixed foreign currency exchange rates and avoiding foreign transaction fees before you travel
• The ability to load multiple currencies onto one card, similar to a travel debit card
• The ability to spend money conveniently and comfortably overseas
• No overseas ATM withdrawal fees
• No fees when making online purchases
• Money travel cards can be ordered and topped up online

The initial card fee is free, subject to minimum load amounts. Please see the fees and limits section for more information. There are fees associated with the way you use your card e.g. the type of transaction, the currency you use, and when you move currencies on your card. Limits also apply to top up amounts and method of top up. Please see more information on applicable fees and limits section.

Activity on your Travelex Money Card is monitored every day to detect unusual behaviour, and if something is spotted you'll be contacted to check your transactions. There are also things you can do to help keep your travel money secure: • Sign your card as soon as you receive it • Check your transactions regularly and report anything unusual to Card Services immediately • If you print statements from the internet, keep them safe and shred them when you've finished using them • Never give your personal details to someone on the phone • Don't give out your details in response to unsolicited email • Be wary of anyone who asks for common security details like your mother's maiden name, passwords, date of birth, or information about your work • Never give your PIN to anyone, even if they claim to be from your card issuer • Don't let yourself get distracted when using cash machines or point of sale terminals - somebody may be trying to find out your PIN

Most common questions

A travel money card is a global currency card that allows you to load several foreign currencies into a personal account at a prevailing exchange rate. Like debit and credit cards, a travel money card can be used to make purchases in stores, online, and to withdraw cash at ATMs while travelling. You can buy currencies and add or reload them into your travel money card account online while abroad. You can also use the Travelex travel exchange rate tracker to check currencies in real-time. You can order a travel money card online or purchase one directly from a Travelex store. Find a store near you.

Some of the benefits of a travel card include:

Travel money cards can be ordered online and collected in store, or just walk into the store. Cards purchased and loaded in-store are active and ready-to-use on the spot. We will automatically transfer funds between currencies complete your card transactions. Travelex Money Cards ordered online and picked up in-store, or those purchased directly in-store do not require activation.

The Travelex Money Card is a Mastercard travel card, meaning it is free to make international withdrawals at ATMs displaying the Mastercard acceptance mark. It is also free to obtain cash over the counter and to make online purchases with a travel money card. However, some ATM operators may charge their own withdrawal ATM fees. Be sure to check with the ATM in question prior to making cash withdrawals.

Similar to any bank account, you can withdraw money from your travel money card at ATMs worldwide. When withdrawing cash, select the “credit” option on the ATM machine screen to access funds. You will not be charged credit card fees by selecting this option. If the “credit” option does not work, try selecting “debit” or “savings”. The maximum withdrawal amount is $3,000 New Zealand dollars each 24 hour period. Bear in mind that some ATMs may also have their own ATM fee, adding a cost to your withdrawal.

The Travelex Money Card is a multi-currency card that can be used in most countries around the world to easily use and withdraw local currency. Widely considered the best travel money card for overseas travel, the Travelex Money Card can be used in the US, UK, Europe, Japan, Canada, Hong Kong, Singapore, Japan, and New Zealand.

IMPORTANT INFORMATION TO CONSIDER BEFORE CARRYING OUT YOUR TRANSACTION

1. The currencies available in respect of Travelex Money Card may vary from time to time and not all currencies may be available at all times. Before you make a decision to acquire the card, please check the available currencies online or by asking in store.

2. Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.

3. Wifi is provided by Boingo hotspots

3. A foreign exchange ‘Spend Rate’ rate will apply to foreign exchange transactions in accordance with The Product Disclosure Statement.

3. Transacting via some online merchants may incur a surcharge.

* Lock in your exchange rates mean the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction. We will tell you the applicable exchange rate before you confirm your reload transaction on travelex.co.nz. If you wish to make a purse to purse transfer to move funds already on your card to another currency, please log in to my account . If you make a purse to purse transfer, you will receive a different exchange rate to the rate you receive when you load funds directly on to your card. You will be notified of the applicable exchange rate before your confirm your purse to purse transfer and this rate may be less favourable than the rate you receive if you reload your card online at travelex.co.nz. Different exchange rates will apply to reload transactions conducted directly via Bank Transfer or Bill Payment (i.e. without booking an online transaction). For more information, please read the Terms and Conditions .

Travelex Money Card is an unsecured debt security issued by EML Payment Solutions Limited (“Issuer”). Travelex Money Card is not guaranteed by the Issuer or any of its related companies or any other entity. A Product Disclosure Statement is available free of charge from Travelex.co.nz . Information has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the information about the Travelex Money Card facility before making any decisions about whether to acquire or continue using the prepaid facility. You should also refer to the Terms and Conditions , Online Ordering Terms and Conditions , Online Prepaid Card Reload Terms and Conditions , and Privacy Policy . Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

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New Zealand Traveller Declaration Whakapuakanga Tangata Haere ki Aotearoa

The New Zealand Traveller Declaration (NZTD) collects travel, customs, immigration and biosecurity information. It is free and everyone travelling into New Zealand needs to complete a declaration.

What you need to know

• Everyone travelling into New Zealand needs to complete a declaration.
• It is free and you can do it on the online form or the NZTD app.
• A declaration needs to be completed for each traveller, including babies and children.
• You can start your digital declaration at a time that suits you. The earliest time you can submit your declaration depends on whether you are travelling by air or sea.
• Your declaration is linked to your passport and is checked when you arrive at the eGate or by a border officer.
• There is a paper declaration form available for travellers who cannot complete it online.
• If you are a New Zealand visa or NZeTA holder, you still need to complete an NZTD as well.

When you can submit your declaration

Travelling by air.

The earliest you can submit your declaration is 24 hours before you start your trip to New Zealand. It needs to be submitted by the time you reach passport control in New Zealand.

Long-haul journeys and stopovers

Travelling by sea

The earliest you can submit your declaration is 24 hours before departing the vessel’s last foreign port prior to arriving in New Zealand. It needs to be submitted by the time the vessel has berthed at its first port in New Zealand.

Travelling by different vessel types

Welcoming you to Aotearoa New Zealand

Kia ora, nau mai haere mai.  Welcome to Aotearoa New Zealand.  We want to help you understand what you need to do to travel here.  Our home is precious – a taonga. Please help to keep our tangata and our whenua – our people and our land – safe.   We ask everyone travelling to, or returning to New Zealand, to complete a New Zealand Traveller Declaration.  You can do this on our website travellerdeclaration.govt.nz or by downloading the NZTD app.  You’ll be asked some questions about your trip and what’s in your bags. Some items can’t be brought into New Zealand. If in doubt, declare it for inspection. Please answer the questions honestly, otherwise you could be fined. We look forward to welcoming you to Aotearoa New Zealand.   Ka kite anō

Support and resources in other languages .

About the NZTD

YouTube video with te reo Māori subtitles

What you will need to complete your digital declaration

Passport details

Contact details in New Zealand

Travel history from the last 30 days

Travel details

What you need to declare

Visa or NZeTA, if you need one

Travellers arriving by sea on any maritime vessel can complete a digital New Zealand Traveller Declaration (NZTD):

• Recreational vessel, yacht or small craft
• Diplomatically-cleared
• New Zealand Defence Force

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