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TfL Oyster and contactless

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TfL Oyster and contactless 4+

Official app from tfl.

• #85 in Travel
• 3.7 • 79 Ratings

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Description.

Manage your adult Oyster and contactless cards on the move with the app. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • Check your pay as you go balance and see season tickets • Check if you have any incomplete journeys • Allow notifications when your pay as you go balance falls below a certain amount, or your Travelcard is about to expire When you top up your credit or buy a Travelcard or Bus & Tram Pass, it will be available to collect after 30 minutes when you touch your Oyster card on a yellow card reader as part of a journey on any London bus, or at any Tube, DLR, London Overground, TfL Rail or National Rail station within the pay as you go area, tram stop or River Bus pier. Keeping on top of your spend is easy; see the date, time and cost of your journeys from the last 8 weeks. The TfL Oyster and contactless app will request access to your camera. This is so that you can scan your payment card. We will never store the scanned pictures. Alternatively you can enter the card details manually. You can’t currently add Oyster photocards to this app. You can’t currently buy discounted tickets through the app. For security reasons the TfL Oyster and contactless app is not supported on jailbroken devices.

Version 1.4.5

We have improved accessibility functionality to make app navigation easier and enhance the customer experience

Ratings and Reviews

Generally good but no option to remove cards from my wallet. I have one card in my wallet and it’s there separately in 5 versions

Terrible user experience.

Confused interactions, with modals that can’t be dismissed because the keyboard blocks the button. Couldn’t even use it to register and top up a recently purchased card, because it was convinced it had a security question set.

I just wasted 10 minutes of my life trying to game this poorly designed and executed app. Non intuitive, repeating questions, dialogues that fail, assumptions made (UK address anyone... I live in Ireland but had to wait until I was 6 mins into it) .... don’t bother

App Privacy

The developer, TfL , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

• Developer Website
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How Do I Check My Oyster Card Journey History?

How to check your oyster card journey history, why you should check your oyster card journey history, how often you should check your oyster card journey history, the benefits of checking your oyster card journey history, how to use your oyster card journey history to improve your journeys, tips for checking your oyster card journey history, troubleshooting your oyster card journey history, faqs about oyster card journey history, oyster card journey history resources, oyster card journey history case studies.

Oyster card journeys are stored on the Oyster card itself, and can be accessed by logging into your online account. The journey history is also available on the Oyster website or app.

The journey history tfl is a tool that allows users to view their Oyster Card journey history. It can also be used to check the validity of your card and see when it will expire.

This Video Should Help:

Watch this video on YouTube

If you have an Oyster card, you can check your Oyster card journey history to find information about your past journeys. You can use this information to plan future travel, or just to see where you’ve been.

There are a few different ways to check your journey history:

– Online: You can check your journey history online, using the TfL Oyster website.

– In person: If you’d prefer, you can also check your journey history in person at any TfL Customer Service Centre.

– By phone: You can also call the TfL Oyster helpline on 0343 222 1234 (TfL call charges) to speak to someone about your journey history.

If you’re an Oyster card user in London, it’s always a good idea to check your journey history from time to time. Not only is it a great way to track your spending on travel, but it can also help you plan future journeys and find out which places are popular with other Oyster card users.

checking your Oyster card journey history is easy – all you need to do is visit the Transport for London (TfL) website and log in to your account. Once you’re logged in, you’ll be able to see all of the journeys you’ve made using your Oyster card, as well as how much each journey cost. You can also see when and where each journey started and ended, which can be helpful if you’re trying to plan a new route or remember where you’ve been before.

If you’re a regular user of Oyster card services, we recommend checking your journey history every few months. This way, you can keep track of your spending and ensure that you’re using your Oyster card in the most efficient way possible.

As a regular Oyster card user, you may be wondering how often you should check your Oyster card journey history. Here is some information that may help you make a decision.

Your Oyster card journey history is a record of all the journeys you have made using your Oyster card. This can be useful information for a number of reasons. For example, if you are planning a trip to London and want to see which places are most popular with Oyster card users, or if you want to see how often you use buses or the Tube, checking your journey history can give you this information.

Journey history is also useful for spotting any mistakes that may have been made when charging your Oyster card. If you think there has been an error, checking your journey history can help you resolve the issue.

If you are a regular Oyster card user, it is generally recommended that you check your journey history every few weeks. This way, you can keep track of your usage and ensure that there are no mistakes on your account.

There are many benefits to checking your Oyster card journey history. Not only does this give you a record of all the places you have been, but it can also help you plan your future travel. Additionally, checking your Oyster card journey history can help you spot any irregularities in your travel patterns.

If you are a regular user of London’s public transport system, then it is definitely worth taking the time to check your Oyster card journey history on a regular basis. This is especially true if you use a variety of different transport options, such as buses, trains and the Tube.

Fortunately, checking your Oyster card journey history is very easy to do. If you have an online account with Transport for London (TfL), then you can simply log in and view your recent journeys. You can also request a statement of your journey history, which will be emailed to you within 10 working days.

If you have an Oyster card, you can use your Oyster card journey history to help plan your journeys. You can see information about where and when you have used your Oyster card, and how much money you have spent. You can also see information about the buses, tubes and trains that you have used.

The Oyster card journey history can be a useful tool if you want to:

-save money on your travel

-find out which routes are most popular with passengers

-see where there are delays on your journey

-plan your journey in advance

There are a few different ways that you can check your Oyster card journey history. The easiest way is to log in to your account on the Transport for London (TFL) website. Once you’re logged in, you’ll be able to see all of the journeys that you’ve made using your Oyster card, as well as any other information about your travel.

You can also check your journey history by visiting any TFL-operated station and tapping your Oyster card on the reader. After you do this, you’ll be able to see the last 10 journeys that you’ve made using your Oyster card. If you want to see more than 10 journeys, you can ask a member of staff at the station for a printout of your journey history.

Lastly, you can also call TFL’s customer service number and they will be able to tell you about your recent Oyster card journeys over the phone.

If you’re having trouble viewing your Oyster card journey history, there are a few things you can do to try and fix the problem.

First, make sure that you’re using the correct website. The Oyster card website is the only place where you can view your Oyster card journey history. If you’re being redirected to another website, it’s likely that you’re on a phishing site.

Second, check to see if your Oyster card is registered. You can do this by logging into your account on the Oyster card website. If your Oyster card is registered, you should see your journey history under the “My Card” section. If it’s not registered, you’ll need to register it before you can view your journey history.

If you’re still having trouble viewing your Oyster card journey history, contact the Oyster customer service team for help.

If you are a registered Oyster card holder, you can view your Oyster card journey history online. To do this, you will need to log in to your Oyster account. Once you are logged in, you will be able to see all the journeys that have been made using your Oyster card. You will also be able to see information about the places that you have visited and the passengers that were on board with you.

If you are not a registered Oyster card holder, you can still view journey information for buses and tube services in London. To do this, you will need to visit the Transport for London website and select the ufffdJourney historyufffd option. You will then be able to enter your Oyster card number and view your journey history.

There are a few different ways that you can check your Oyster card journey history, depending on what information you are looking for.

If you want to see a list of all the places you have been using your Oyster card, you can go to the ‘My Travel History’ page on the Transport for London website. Here, you will be able to see a list of all the stations, bus stops and other places that your Oyster card has been used.

If you want to see more detailed information about your Oyster card journeys, including the dates and times of travel, the routes taken and the fares paid, you can request a statement of your account. You can do this by logging in to your online account or by calling Transport for London Customer Services.

If you’re an Oyster card holder, you can view your travel history online. This can be useful if you need to check where you’ve been, or if you’re claiming expenses. Here’s how to do it:

1. Go to the TfL website and log in to your account

2. Click on the ‘My Oyster’ tab

3. Under the ‘Your account summary’ section, click on ‘View my journey history’

4. Select the date range that you want to view

5. Click on the ‘Search’ button

Your journey history will then be displayed on screen. You can filter it by mode of transport (e.g. bus, tube, train) and by station or stop (if applicable).

The “ oyster card login ” is a question that has been asked by many people. The Oyster Card Journey History can be checked in the Oyster website.

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• Journey History and Queries

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This page updated 14 February 2021.

34 Responses

Hi Mike, Is there still an option to receive a Oyster print out at tube stations? Thanks Kim

Sadly not. I believe it can still be done at the National Rail stations which perform Oyster transactions in the ticket office.

My Oyster card always says “You have 0 incomplete journey(s) eligible for refund.”, even if I do have an incomplete journey.

Is this feature for Contactless only – and if so, why does it display that message in the Oyster card page?

No, it’s for Oyster. Not all incomplete journeys are eligible for a refund without contacting the helpdesk.

Can anyone tell me how soon my Oystercard journey history will appear? I used my card today but my outward journey failed to register the touch in and I was charged maximum fair.

Hi Veronica,

It will appear tomorrow morning. If you made identical outward and return journeys there is a chance that they may auto complete the missing touch and queue a refund automatically. Otherwise you can let them know tomorrow.

Last Friday afternoon, I travelled using my Oyster PAYG (with a Gold Card added) from Orpington NR to Charing Cross NR, took a bus (the bus journey triggering the expected auto top up) and later the same day went on the Tube from South Kensington to Embankment and then immediately on to Charing Cross NR to return to Orpington NR. My online Oyster journey history is fine, showing all the expected touches and fares, but for the return journey my Oyster app journey history shows only the South Kensington, Embankment and Orpington touches (skipping the touch at Charing Cross NR) and shows a fare of £1.60 rather than the correct £3.70. The app shows a total daily spend of £5.80 and the online version shows the (correct) daily spend of £7.90 – the £2.10 discrepancy is the difference between the fare shown on the app and what I have been correctly charged. Bizarrely, my PAYG balance as shown online and in the app are both correct and reflect that the correct fare has been charged. Any idea why the two versions are out of step?

I’ve no idea. I’d be interested to know what the helpdesk say. Both Oyster online and the app should be accessing the same online database, as far as I know.

Hello again Mike

I reported the problem of the mismatch between journey histories to the helpdesk and their reply is set out below (it goes on a bit!). I didn’t to resort to the solution the helpdesk suggested – the app history magically updated itself over the last couple of days to bring it into line with the Oyster Online history, without me doing anything.

“Thank you for your web form submission of 24 June regarding the mismatching information between your Transport for London (TfL) account and the TfL App.

I apologise for any confusion and inconvenience resulting from these circumstances and appreciate you taking the time to bring them to our attention.

The TfL App is essentially an extension of your online TfL account, rather than a wholly independent system with a separate set of records. Under normal circumstances, once your online TfL account is updated to reflect the latest travel records, these are then pushed to the TfL App as well for you to have remote access.

On occasion, data may only partially be pushed to the TfL App resulting in the inconsistencies you’ve witnessed. This is usually automatically corrected by our system within a couple of days as soon as the next update is pushed through and the older data replaced.

As you’ve clearly seen directly though, the mismatching information does not necessarily mean that an overcharge/undercharge has in fact occurred. Should this occur anew, it is recommended to fully sign out of the TfL App, restart your smartphone and then sign back in. This should trigger our App to retrieve the records once more overwriting any older one.

If for whatever reason your records are still not being displayed properly on, please respond to this email at your earliest convenience to advise us of this. It would also be of great help if you could provide the following information:

The make and model of smartphone you’re using

The operating system currently installed on it – including the version number (found under your smartphone’s settings)

The version of the TfL App you’re using

Screenshots (if possible) of your travel records as displayed on your smartphone

We’ll then proceed to investigate in more depth to determine why information is not being displayed consistently across the two sets of records”.

Thanks for the update, very interesting.

Hello Mike,

Here is a good one:

Last week I travelled from Queens Road Peckham (overground service) to Goldhawk Road vía Whitechapel (Hammersmith line) making sure I touched on the pink card reader when interchanging. I used my contactless card for this journey.

I travelled from zone 2 to zone 2 crossing zone 1 using TfL services, so I thought I would be charged £2.40/2.90 for this journey.

I have been charged £4.

If I search this journey on the fare finder I got the same fare of £4. But if for example, I try to finish my journey at the previous station which is in the same zone 2 (Shepherd’s Bush Market) I got the usual fare between zone1-2 which is £2.40/2.90.

How is this possible?

I’d contact the helpdesk and ask them to explain. The £4 fare assumes you start by taking a Southern train to London Bridge. This incurs the mixed mode premium hence the high fare. They seem to think you wouldn’t go the long way round to Goldhawk Road.

Hi I took a journey on 2nd July from London City Airport to Paddington and as I had plenty of time I took a very convoluted route. I used Apple Pay and went as follows: – DLR to Bank – Northern to Moorgate – Circle to Farringdon – Thameslink to Blackfriars – Circle to Paddington There are 2 things I don’t understand: – Although I touched in and out everywhere, it shows as an automatically completed journey on my TFL account with the following comment: o To offset any travel disruption you may have experienced, we’ve charged you the minimum fare for this journey. Normally this would have resulted in a higher fare being charged. – The charge was £4:30. Should it not be £2:80? My TFL account shows: 13:08 London City Airport (yellow reader) 13:45 Moorgate (yellow) 13:46 Moorgate (yellow) 13:58 Blackfriars (National Rail) (yellow) 14:00 Blackfriars (London Underground) (pink – although this was at the entrance to the tube and was actually yellow!) 14:30 Paddington (London Underground) (yellow) Do you think this is correct or perhaps I just broke the system?!

I think you might have hit a problem with the temporary arrangements at Moorgate. It’s certainly had trouble working out what journey you were making. You’ve been charged as if you’d gone via Woolwich Arsenal. I think it might have tried to charge you two journeys, hence the comment about a higher fare. You could try contacting the helpdesk via the link at the bottom of the page listing all the touches.

Last Saturday (29th June) I tapped in at Chiswick & caught a train to Waterloo. Due to a trespasser on the track at Putney we were held at Barnes Bridge for 90 minutes. When I eventually tapped out at Waterloo I got 2 £5.60 penalty fares. My journey history shows the system is assuming I failed to tap out from my journey from Chiswick and then failed to tap in on a journey to Waterloo. Understandable given the times I tapped in and out, but my Oster account says I have no incomplete journeys eligible for refund so I can’t apply for a refund on-line & I only have a PAYG mobile so it would cost more than the penalty fare to call them. I won’t be at a tube station until next Thursday, so I assume I can get one of the tube staff to refund both penalties then? I did get a Delay Repay refund from SWT so that’s something.

The tube staff may be able to process the refund, but I’m not 100% sure. The helpdesk is a standard rate number these days so it would take quite a while to rack up the value of two maximum charges minus the correct fare. Or could you borrow a phone with included minutes from someone?

Thanks, but the last time I called them cost me all my credit just whilst I was waiting for someone to answer. I’ll try at a tube station and see how it goes. Why does it not show that I have any eligible incomplete journeys when my journey history shows a journey that I didn’t tap out from & one I didn’t tap in for – as they see it.

I don’t know, but I imagine it’s to do with the fact that with two incomplete journeys you may be looking at combining them into one, and that may have been defined as beyond the scope of the online form.

Hi Mike, I intend to travel from New Malden to Central London on Thursday. As I need to make several stops on the way (Covent Garden, Waterloo, Clerkenwell, Liverpool Street, St Pancras to name a few), would the overall cost of my journey be capped at £10.10 irregardless of whether I use the train for the whole of my journey, or the bus for part of it.

Yes, buses count towards the daily cap.

A couple of weeks ago I used my Oyster card, touched in at Denmark Hill, out at Blackfriars to continue home on Thameslink with my paper ticket. At Blackfriars I checked the display as the exit barrier opened, it recorded the right fare and balance. But a couple of days later I got my Oyster journey history statement which showed an unresolved journey. It is very worrying that these displays don’t show the actual balance. My wife was doing the same journey, used a different barrier at Blackfriars, and it also showed the right balance but failed to contact the Oyster central database so she also had to claim for a refund. We had to this by phone because, for some reason, the online system did not allow us to use this facility.

There was obviously a fault in the barriers at Blackfriars. We have now got refunds, but TfL blame GTR for the problem and vice-versa. I shall refer this to London TravelWatch if I don’t get someone to explain the fault and take responsibility. From now on I shall check by Oyster balance every day that I use it, and recommend everyone else to do the same. It is a most untrustworthy system. The idea of using a bank card for contactless payment horrifies me.

Sorry to hear about your issues. From what you’ve described there seems to have been a communications problem between Blackfriars NR and the central Oyster system. These do happen occasionally. I’m somewhat surprised that it hadn’t rectified itself by two days later as Blackfriars is a very busy station and it must have been causing lots of issues. The fault seems clearly to be the responsibility of GTR, although I’m not sure I’d go so far as to blame them. I have however alerted people in both GTR and TfL to see whether the blame ping-pong is appropriate.

Checking your travel history daily is a very good suggestion anyway, and one that I’d always recommend. I don’t agree that the system is untrustworthy, but when the occasional issue occurs it is important for the problem to be owned and resolved.

Hi. Is there any way to obtain your Oyster card travel history beyond 8 weeks at all? I would need it for employment reimbursement for the tax year beginning April 2019. thanks, Karolina

Hi Karolina,

I’m afraid there is not. Going forward you can set up monthly emails on your TfL account, or if contactless is an option (full adult fares only) the history then stays online for a year. This is because it is justification for debits from your bank or card account.

Unsure whether this is a problem linked to the 60+ Oyster which I have but over the last few months a journey starting after midnight in this case after midnight on the 31st October is shown as occurring on the 1st December. Although this is not a problem on a 60+ Oyster if the same thing is happening on a normal oyster it could cause charging problems. I copy the details from my latest weekly read out.

Date / Time

Journey / Action

Sunday, 01 December 2019 £0.00 daily total 00:20 Bus journey, route U5 £0.00 £0.00

Sunday, 03 November 2019 £0.00 daily total 23:59 Bus journey, route U5 £0.00 £0.00 22:09 Bus journey, route U5 £0.00 £0.00

Saturday, 02 November 2019 £0.00 daily total 00:39 Bus journey, route 350 £0.00 £0.00 21:43 Bus journey, route 350 £0.00 £0.00 14:16 – 14:46 Paddington [National Rail] to West Drayton [National Rail] £0.00 £0.00

13:21 – 13:55 Chancery Lane to Paddington (Bakerloo, Circle/District and H&C) £0.00 £0.00

13:12 Bus journey, route 17 £0.00 £0.00 12:16 Bus journey, route 63 £0.00 £0.00 11:21 – 12:07 Elstree and Borehamwood [National Rail] to Farringdon £0.00 £0.00

09:15 – 10:15 Paddington (Bakerloo, Circle/District and H&C) to Elstree and Borehamwood [National Rail] £0.00 £0.00

08:47 – 09:14 West Drayton [National Rail] to Paddington [National Rail] £0.00 £0.00

Friday, 01 November 2019 £0.00 daily total 01:29 Bus journey, route N222 £0.00 £0.00 00:08 Bus journey, route 222 £0.00 £0.00 Thursday, 31 October 2019 £0.00 daily total 21:54 Bus journey, route 222 £0.00 £0.00

Hi Malcolm,

It didn’t happen on 1st November, have there been other occurrances and is it always 1st December? I’ll pass the details over to TfL anyway.

It has certainly been happening all this year all involve bus journeys. On the months missing it is because the return journey was made prior to midnight examples are

Out 31st December 21:43 return showing as 31st January 00:38 Out 31st March 21:34 return showing as 1st May 00:13 Out 30th April 20:34 return showing as 30th May 00:20 Out 31st May 22:00 return showing as 1st July 00:59 Out 31st August 21:19 return showing 1st October 00:40

Still happening on journeys after midnight

Monday, 30 December 2019 £0.00 daily total 00:37 Bus journey, route 350 £0.00 £0.00

Saturday, 30 November 2019 £0.00 daily total 21:16 Bus journey, route 350 £0.00 £0.00

Thanks for this, I’ll pass it over. I can actually see a pattern here, it’s when the journey is made after midnight on the 1st day of a new month.

Please can you provide details of the bus route involved in your other late night journeys.

is it possible to get a printout of the cost when I used oyster to travel on the 18th Sept 2019?

The bus routes involved will be either 222, 350, U1, U3 or U5 to return home. So either operated by Metroline West or Abelio West London.

Sorry, that’s too far away. Oyster travel data is anonymised after 8 weeks in line with the agreed fair use of data.

Thanks Malcolm,

The info has been passed on to the team investigating.

• About Oyster
• An Oyster Rail Journey
• Capping Examples
• Contactless vs Oyster
• Definitions
• FAQs and Tips
• Fares Guide
• Interchanging Trains
• Maximum Journey Times
• Mixing Oyster and Paper Tickets
• Mixing Travelcard and PAYG
• NR Stations Issuing Oyster Cards
• Peak, Off Peak and Caps
• Railcards and Discounts
• Route Validators (Pink Readers)
• Same Station & Continuation Exits/Entries
• Trams and Buses
• When not to use Oyster

Latest Comments

• Anna December 21, 2020 at 9:31 am on Route Validators (Pink Readers) Mike, it's unbelievable! Thank you so much! Merry Christmas!
• Anna December 18, 2020 at 12:33 pm on Route Validators (Pink Readers) Hi Make! I've read almost every message but for my route it's not clear. I'm
• Yash Kapoor November 21, 2020 at 11:51 pm on Peak, Off Peak and Caps This question has been moved to our new forun at https://oysterfares.com/topic/crossharbour-to-watford-junction/.
• Vanessa November 17, 2020 at 10:33 pm on Peak, Off Peak and Caps Hi Mike, Oh right, I see! I normally leave work at 17:00 so yes it
• Vanessa November 17, 2020 at 6:07 pm on Peak, Off Peak and Caps Hi, I am travelling from Northolt station at 05:40 Monday to Friday and get out
• Jan November 15, 2020 at 5:57 pm on About Oyster Brilliant, thanks Mike!
• Marco November 15, 2020 at 10:20 am on Maximum Journey Times Thank you so much!
• Jan November 14, 2020 at 4:01 pm on About Oyster Hi Mike, one more question please. Is it possible to buy an empty oyster card,
• Marco November 14, 2020 at 8:35 am on Maximum Journey Times Hi Mike, Thanks for the quick answer I have a couple of other questions: Is
• Nick November 14, 2020 at 2:52 am on Peak, Off Peak and Caps Mike, Ah disappointing that the smaller stations were excluded from that early off-peak cap time.
• Marco November 13, 2020 at 5:47 pm on Maximum Journey Times Hi, I have two examples: 1: 10:00 touch in at Bayswater; 10:30 touch out at
• Alex November 11, 2020 at 1:31 pm on Daily Caps and Travelcards (2020) Hi I am an adult and need to travel from my home address which is
• Jan November 10, 2020 at 4:35 pm on About Oyster Hi Mike, cheers for the info! St Pancras is perfect for me, I'll give a
• Jan November 10, 2020 at 4:14 pm on About Oyster Hello Mike, Do you know if the Tube ticket machines are able to process Oyster
• yasmin November 10, 2020 at 2:46 pm on Daily Caps and Travelcards (2020) Hi, I willl be taking one bus to mile end station first, and then taking
• David November 10, 2020 at 10:14 am on Peak, Off Peak and Caps I have re-read the points and realise that it is only 3 minutes, not five
• David November 10, 2020 at 10:11 am on Peak, Off Peak and Caps Mike, Would the 5 minute grace period apply to these tap ins at the start?
• Frank November 9, 2020 at 3:43 pm on NR Stations Issuing Oyster Cards Hello Mike. The railcards were for two different persons. I was adding a Disabled Railcard
• Nick D November 8, 2020 at 11:29 am on Peak, Off Peak and Caps Hi Mike, I’m moving to Taplow soon so am researching fares and caps on the
• Tom November 6, 2020 at 8:42 pm on When not to use Oyster Hi Mike, One more for the list: If travelling on Great Northern at the weekends/bank

Oyster Fares Central

New Journey History with pictures

Further to the earlier post I am now able to comment further about the new journey history, and include a screenprint so that others who might not have any recent history can still comment.  Oysteronline is very keen to recieve feedback on this project, good or bad.  What we are currently seeing is the first beta version which was released at the beginning of August.  There is an update due next month which will address some of the issues highlighted in feedback so far.  Please keep it coming though, either directly from the Oyster online website, or by replying to this post.

Anyway, onto the screenprint. This is the current last week on my card which demonstrates some of the features and one of the issues so far.

The first thing you notice is that each journey is shown on one line with the actual fare charged instead of the old entry charge and exit adjustment that caused so much confusion.  Where text or headings are coloured blue it means that there is a message which can be seen by hovering over the text concerned.

The orange star means that it is possible that not all journeys have reached the central system yet, particularly bus journeys which take a little longer to transfer.  This indicator seems to stay for about 3 days, although rail journeys are usually complete by the second day, often the next day.

The green upward pointing arrow with a line above means that the journey triggered the daily cap for the zones covered and may thus be less than expected.  The blue circle with an ‘i’ in it indicates that some other information is available by hovering over the line.  In the screenprint above, the first and second ones tell me that that journey was zero charged because it was a continuation of the previous journey with no additional payment required.  The other two explain that the system is unable to tell where the journey started or finished.  Usually that is either because it started within the zones covered by a travelcard, or because the maximum journey time was exceeded or a touch was forgotten or not recorded, resulting in a maximum journey charge.  In the example above, however, it is a fault in the handling of the data.  The touch in appeared on the history the next day, but the touch out didn’t arrive until the following day.  The developers are aware of this and are hoping to fix it with a future release.

I have also taken some other screenshots during the week which include some of the messages shown when you hover over a line.  Click on each thumbnail to view the image.

14 thoughts on “New Journey History with pictures”

Thanks. It’s all very well them adding new features, but when many of us can’t even register cards with the cursed system, it’s all rather pointless. They should fix the gigantic bugs before faffing around with cosmetics.

I’m not aware of any reason why people can’t register cards, in fact they actively encourage registration for security purposes. Can you explain what problems you are getting and I’ll try and suggest a solution.

Just found the no-touch-out/no-touch-in scenario as per Saturday above, the problem is the touch-out looks line a £2.20 charge – not a credit (although this can be seen by the balance). Perhaps just putting a – or CR next to it would have helped.

Thanks for the suggestion, I see what you mean. Actually a “+” sign like on top up might make more sense. Anyway, the development team are aware of the issue and I think they’d probably want to fix it properly by joining up the two incomplete journeys rather than further complicate the fudge.

Yes, I can confirm that this issue will be fixed at our next update later this month. Development has been completed and it is currently undergoing testing. (The reason it doesn’t show a plus symbol against the credit is simply that it was never intended to split the joruney down in this way in the first place.)

I’d be interested to know more about the registration issues reported by Dave S above.

Mike, I think it may have something to do with not being able to load a travelcard on it for period longer than 7 days.

I have a PAYG Oystercard that I have registered online, however, I am not allowed to buy a monthly or longer travelcard with it. In order for me to do that, I need to complete a registration form and take it to a local LU office to process before I am allowed to add a monthly travelcard on it, the alternative solution is to order a new card and have it deliver to my home address. A bit silly I think….

Thanks Dave,

I think I see what you mean but if I can just clarify. You have obtained a PAYG Oystercard and have not yet registered your details. You have linked the card to your Oyster online account (rather than registered as that causes confusion). You don’t understand why that should prevent you buying a travelcard for longer than 7 days duration.

I’m going to steal oysteronline’s thunder here and have a stab myself. If the card isn’t registered then TfL cannot prove the identity of the owner. If someone stole the card with a zones 1-6 monthly travelcard newly stored then that’s nearly £200 lost. The thief could either sell the card on or get a refund (less a £10 admin fee). By insisting that cards with seasons longer than a week are registered, TfL are actually protecting the passengers interests. It should also be noted that National Rail insist on a photocard for all season tickets, including weeklies, so by allowing 7-day seasons to be purchased anonymously, TfL are actually being quite generous.

I might be wrong here, but I’m 99% certain that Oyster ticket stops (shops) can register a card for you, as well as Underground stations. That means that you shouldn’t be too far from somewhere that can sort your problem out.

Good answer, Mike. An Oyster card can be registered at an Underground or Overground station, Oyster Ticket Stop or Travel Information Centre, plus some National Rail stations in the London area.

More information about the benefits of protecting and/or registering an Oyster card, and how to do it, can be found here: http://www.tfl.gov.uk/tickets/14836.aspx

Yes, you are correct, I have a PAYG Oystercard which I have added to my Oyster account. If I understand you correctly, is this card not registered?

I fail to see why having my card linked to my account is not good enough, afterall, if I order a monthly travelcard online, the card is considered ‘registered’ while linking a PAYG card to my account is not…

It’s all to do with databases. There is a database of card registration details which needs to be populated before the card can have a monthly or longer travelcard loaded on it. This is not the same database as the online accounts use. They have to be separate because not all cards get linked to online accounts and more than one card can be linked to the same online account. Each card can have it’s own security answer though.

Checked my account this morning and there is now the option in the drop down menu to display “all available data” rather than just the seven day options. There is also an option to display 4 weeks worth but am unsure whether this was there previously. BTW Mike thanks for your help with my previous postings.

Hi Malcolm,

Yes, both the last 4 weeks and all available data options were added recently in response to feedback.

Fascinating – my first sight of and post on this site.

Possibly releveant question. Most of my London jouneys are “free” as I’m over 65 … BUT I have an Oyster, for occasional use. Will my “travelpass” journeys show up on this? What do I do when I want to split my journey between the two ticket modes, for example, if going from LT-to-ex-BR lines (eg transfer to National Rail from Central line at Ealing Bdy @ ~ 07.50 hrs?

Or, next year, going from Walthamstow to Ware – pass to TfL boundary, then Oyster to Ware – and how do I “touch in” whilst still on my train? Um.

As far as I can tell the Freedom Pass is an Oyster like card which cannot have separate pay-as-you-go credit loaded. Therefore you cannot currently access journey history online because to do so requires you to order a topup online. I understand that the system will be changed as part of the current improvements, so it may well be that you will be able to access journey history in the future.

As for mixing freedom pass with an ordinary Oyster card, you have to touch in or out as you cross the boundary. This means that you cannot travel on a through train unless you can hop off to touch on platform validators and hop back on again.

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New TfL app enables passengers to top up their Oyster card ‘on the go’

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Posted: 7 September 2017 | Intelligent Transport | 1 comment

TfL has launched its new app, allowing Oyster card users to check their pay as you go balance and top up their card using their smartphone.

Copyright: TfL

The new app, which was designed by TfL and developed by Cubic Transportation Systems, is free to download via the Apple App Store and Google Play Store and enables customers to use their smartphone to quickly add pay as you go credit or Travelcards to their Oyster card. These can then be added after 30 minutes by simply touching the Oyster card on the yellow card reader at any Tube or rail station, tram stop or River Bus pier as part of a journey.

Later this year, customers will be able to collect their top up by touching their Oyster card on the yellow card readers on any of London’s 9,000 buses.

The app also enables customers to view the last eight weeks of their journey history, check how much pay as you go credit they have on their Oyster card and provides, for the first time, a ‘low balance’ alert direct to their phone to help ensure they have enough pay as you go credit before they travel. Additional functionality will be added, including the ability to apply for refunds for incomplete journeys.

In order to use the new TfL app, customers need to have an Oyster online account, which can be set up in a few minutes directly within the app or by visiting oyster.tfl.gov.uk . As well offering access to the new app, Oyster online accounts give access to email updates on service changes to a passenger’s regular route and protects their Oyster card against any loss or theft.

“As we continue to build a world-class, affordable transport network across our city, we will make sure we utilise the very latest technology to improve the experience for every passenger,” commented Sadiq Khan, Mayor of London.

Throughout 2017 and 2018, further improvements to the Oyster and Contactless system will also be introduced, including:

• Expanding the Mayor’s ‘Hopper fare’ to allow unlimited journeys on buses and trams within an hour from 2018
• Adding the ability to view journey history for Contactless payments through the TfL app
• Introducing pay as you go to cover the Elizabeth line, which once fully open will see services running from Reading and Heathrow in the west to Shenfield and Abbey Wood in the east by December 2019
• Making Bus & Tram Pass season tickets available to purchase online and via the app
• Introducing weekly capping on Oyster to bring it in line with Contactless.

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One response to “new tfl app enables passengers to top up their oyster card ‘on the go’”.

This is incredible! As a busy commuter, I’m always forgotten my Oyster card at home. Now I can top up on the go, saving me time and hassle. Thanks, TfL!

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How far TFL can check your oyster journeys

• Thread starter Vio55
• Start date 12 May 2022
• 12 May 2022

Hello everyone, can someone please advice me, if I been using my mom freeedom pass and got caught by tfl inspectors, how far they can check the journey history from that oyster (tfl website says 8weeks) and also for how long usually they keep the CCTV records, for 30 day or longer? For example can they check who been using that oyster 8month ago? (as I read on this group they might check cameras who been using that card) Thanks in advance !  

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I don't know about the journey history per se, but if you and your Mum had made different regular journeys (e.g. you traveled to London daily to work, and your Mum made occasional visits to the local shopping centre), then a case could be made as to which journeys were yours and which were your Mum's.  

Veteran Member

Vio55 said: Hello everyone, can someone please advice me, if I been using my mom freeedom pass and got caught by tfl inspectors, how far they can check the journey history from that oyster (tfl website says 8weeks) and also for how long usually they keep the CCTV records, for 30 day or longer? For example can they check who been using that oyster 8month ago? (as I read on this group they might check cameras who been using that card) Thanks in advance ! Click to expand...

• 16 May 2022

Haywain said: If you have reasons to ask this you should probably be very concerned and assume they know a lot more than you would like them to know. Click to expand...