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The University of Northern Iowa has partnered with Direct Travel and Short's Travel Management (STM) to provide UNI travelers with convenient, online booking tools for all your travel arrangement needs. All non-athletic travel will use the Direct Travel Etta booking tool. Athletics travel will continue to use the STM Portal.

Please note the following with the academic travel transition to Direct Travel:

Existing travel profiles, including preferences, unused tickets, etc. will be transferred to Direct Travel No change to existing customer support phone numbers: (877-503-0017) There is a new agent support email address: [email protected] New Direct Travel Itineraries (Direct2U) Travel arrangements for non-UNI guests will need to be booked through a travel agent rather than through the online booking tool or guest travelers can book their own arrangements and seek reimbursement (requires a TEV submission in ProTrav).

There are many great benefits that using the travel management book tools provides to not only the University but also to you as the traveler. Below is a list of some of these benefits:

• One-stop shop for all travel needs - saves the travel arranger time in processing and booking.
• Excellent Traveler Support from experts - if travel plans need to change, such as cancelling or postponing a trip, travelers will be much more successful in receiving refunds or exchanges when working with a contracted agent rather than a third-party vendor (such as Expedia) or through the airline website directly.
• 24/7 Service - agents are on hand at any time of day to handle any sort of travel emergency that may come up, such as an unexpected flight cancellation.
• Economies of Scale - Direct Travel and STM can use their relationships to negotiate better rates and services for UNI travelers.
• Ability to record current UNI specific data on travel.
• Used to negotiate contracts with airlines and hotels to reduce costs
• Helps determine further contracting needs
• Real time insights to analyze travel patterns and increase ability to forecast needs
• Ensures policy compliance - Directd Travel and STM know UNI's travel policy and can ensure bookings are compliant, as well as provide receipt documentation that will pass auditor requirements.

Please keep these benefits in mind when choosing how to book your business-related travel arrangements, and try to use these online booking tools whenever possible.

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Direct Travel Etta Resources (Academics):

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Benefits to using the services of Direct Travel, either by booking through GetThere (see GetThere Access below for account access)  or working with an individual travel agent by phone or email include the following.

• 24/7 after hour toll free assistance to solve the unforeseen travel dilemma.
• Unused ticket tracking-technological solution capturing credit of canceled tickets.
• Voided tickets- a 24 hour window to erase a travel reservation, start over with no exchange or cancellation fees.
• Preferred vendor partnerships yielding better pricing and enhanced traveler experience.
• Access to Direct Travel’s industry leading Groups and Meetings department.

Direct Travel charges $34 for airline tickets purchased working with an agent by phone or email. The charge for tickets purchased via GetThere is only $10 per ticket. Direct Travel agents are available by phone or email between 7 a.m. and 7 p.m, Monday through Friday while GetThere is available 24/7.

Reservations

Hamilton College travel reservations can be made by using GetThere, which employees may use to make their own travel reservations or to make reservations for others. Airline and train tickets purchased via GetThere may be billed directly to the College, charged to a college corporate card, or charged to a personal credit card.  Only authorized Hamilton employees can make travel arrangements through Direct Travel ( see GetThere Access below ). 

Employees preferring the flexibility of booking online will find GetThere an extremely easy to use tool which consolidates air, car, hotel and rail reservations in one location. For those preferring to work directly with a consultant, Direct Travel offers an experienced staff of both domestic and international consultants easily engaged by email or telephone.

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Travel Agent Team          Mon-Fri, 8:00am to 5:30pm EST    Phone:  315-472-7737 or 800-472-7447    [email protected]

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Jennifer DeFuria    [email protected]     315-234-1442

GetThere Access

Employees who need access to GetThere to make travel arrangements for college travel should have their SUPERVISOR or DEPARTMENT CHAIR  notify the Business Office that they are authorized to use GetThere by sending an email to Tricia Schweitzer at [email protected] with the following information.

• Name as it appears on ID used for airport check-in
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• Identify if employee will need guest booking access which provides ability to book travel for guests.

Employees will then receive instructions to log on to www.dt.com/syracuse  to set up their profile and to www.tripcase.com to access their itineraries.

How to Use GetThere

For a demonstration on how to use GetThere online booking tool use the link below to access the recorded training session from August 28, 2018.

Recorded demonstration 8/28/18

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Direct Travel

We have one mission – deliver personalized travel services specific to every client. We challenge the status quo around conventional corporate travel management to create the right fit for you. As one of the industry’s leading travel management companies listed in the top 10 of Travel Weekly’s Power List, Direct Travel provides a unique blend of high-quality services and adapted technologies. To maximize travel program ROI, we unveil insights and proactively identify opportunities to target the right KPIs to set a clear strategic direction for each client. Direct Travel also offers meetings, events and vacation services. In Canada, Direct Travel operates as Vision Travel/Vision Voyages. Globally, we operate as Direct ATPI Global Travel across 190+ locations. Meetings and events solutions, and group incentive travel are managed through our wholly-owned subsidiary Creative Group, Inc.

Note :  Locations designated are countries where the TMC has indicated their support of Concur Travel but do not necessarily reflect locations that are authorized for local resale. Contact the TMC partner directly to inquire about their authorized resale markets. 

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Protect your travel investment by purchasing insurance. Many insurance providers cover unforeseen events such as medical emergencies, trip cancellation, missed flights, flight delays, baggage loss or damage, and/or rental car protection.

Ask one of our agents how you can safeguard your vacation investment. Direct Travel recommends Allianz Global Assistance-click the link below to get started!

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You cannot bring any beverages past security checkpoints. Liquids in a carry-on bag must be in 3.4 oz. bottles and placed in a quart-sized plastic bag. You can find these bottles in the travel-size sections of Wal-Mart or Target. If in doubt, put liquids in your checked bag.

Practice 3-1-1! 3.4 oz bottles in a 1-quart size plastic bag 1 bag per person!

Declare larger liquids. Medications, baby formula and food, and breast milk are allowed in reasonable quantities exceeding three ounces and are not required to be in the zip-top bag. Declare these items for inspection at the checkpoint.

Medications should be taken in your carry on bag. These should be in their original bottles.

It is OK to bring some solid food items (ie: a candy bar, granola bar, piece of fruit) through security, though you may want to check this list  to see if it’s allowed through security and/or in what amounts.

Questions on what you can/can’t bring with you on the plane? Click here .

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Please verify with your travel agent when you book a flight that your name on your ticket matches your identification (passport or driver’s license) exactly. We recommend taking it out of your wallet to check. If your name on your ticket and your name on your ID do not match, the TSA can deny boarding! It would be no fun to go on vacation only to get as far as the airport!

If your child has a driver’s license or a permit we recommend using the name that is printed on it to put on their airline reservation; however, anyone under the age of 18 does not need a photo ID.The airlines will require their full legal name be put on their ticket (first, middle, last) and date of birth.

Buying an airline ticket for a friend, family member or someone in your office? Have them take their ID out of the holder to check how their name appears: is it John Winston Smith or John W. Smith? Are they a ‘Sr.’ or a ‘Jr.’? Once they are ticketed, the airlines may charge a fee to change their name, so you’ll save some money by getting it right the first time!

More information on acceptable forms of ID can be found here .

Any other questions/concerns on security checkpoints or what you can/can’t take on the plane? The TSA website is the best source of information: www.tsa.gov

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Most airlines allow you to check in for your flight 24 hours prior to your departure by going to their website. For example: if your flight leaves at 7:04 AM on March 20, you can check in at the airline’s website for your flight anytime after 7:04 AM on March 19. We highly  recommend doing this, as not only will it save you some time at the airport (you can even prepay your checked baggage on most airlines and print your boarding passes) but it will also lessen your chances of being bumped if a flight is oversold.

We’re happy to help you check in for your flight-if our office is open, simply stop by our office the day before your flight and ask one of our agents to help you with check-in. Having your airline confirmation # is helpful at this time.

If you do not have a computer, we recommend arriving at the airport at least two hours prior to your departure. This will give you time to check in for your flight, check or pay your baggage (the airlines will accept exact change or a credit card at the counter), and get through security.

Changing your Flight

It is possible to change a flight or cancel it all together. If you need to change/cancel your flight, please call our offices. Most airlines charge at least a $150-$200 change fee per ticket to change a domestic flight, and it could be $200 or more for an international ticket. If you know you’re going to miss your flight or need to cancel, please contact our offices before your flight departs! If the wheels leave the ground without you, you will lose the entire value of your ticket.

Both of our offices have 24 hr emergency phone numbers on our after-hours recording. Simply call us and get the number.

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Local, full-service.

There are a so many amazing places to make a million memories around the world—and we are here to help you chose the perfect destination. With 80 experienced travel professionals, we are your best option for travel advice and guidance. From Honeymoons to groups plans for over 1000 guests, we can deliver the products and services you expect and deserve.

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Trusted by over 30,000 satisfied clients, Direct Travel became the best-selling North Dakota vacation expert team for over 35 years. We are one of the nation’s leading travel management companies and aim to offer our best vacations at incredible prices.

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Navigating all the online travel, hotel, airline ticket and cruise sites can be confusing to say the least. Why spend your valuable time searching offer after offer on-line when in fact what you’re looking for isn’t the cheapest deal but the package that offers the best value and a vacation experience that will create some of the your life’s most important memories. Take advantage of all Direct Travel has to offer from airline programs to the most preferred relationships with the top travel providers in the world. You simply can’t go wrong when you allow Direct Travel to show you the way.

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WestJet's St. John's-to-London route goes live — sparking anger over affordable air travel within N.L.

1st direct european route since 2019 now flying until october.

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Newfoundland and Labrador is connected once more to Europe with a direct flight to the United Kingdom this summer, but government subsidies of the St. John's-to-London route has one Labrador MHA demanding closer attention to the high cost of travel within the province.

The newest WestJet route, which flies three times weekly from May until October, will run for the next three years. It's the first time a direct intercontinental route has been offered in Newfoundland since 2019.

"It's a vast geography and it's difficult to get here unless you take an airplane," Alexis von Hoensbroech, WestJet CEO, told reporters Thursday in St. John's.

"So there's obviously demand, and we are happy to support this demand."

WestJet's previous route to London ended because of COVID-19 restrictions. Its return was delayed due to a pilot shortage, but the route had always been in high demand before the pandemic, von Hoensbroech said.

The airline hinted at the possibility of more European routes appearing in the future if this season generates enough business.

"We hope this runs well. And if it runs well, maybe there's room for more," von Hoensbroech said.

Tourism Minister Steve Crocker said the flight to London represents a unique opportunity for U.K. tourists, who can now fly to St. John's for a weekend trip.

He also said the province was looking for more direct routes to Europe — and eyeing Germany in particular, given new business connections in the wind energy industry.

Germany is also the second-largest market for incoming tourists, Crocker said.

Provincial travel a sticking point

But with the province thinking globally, Labrador West MHA Jordan Brown says people in smaller communities would be better served by government attention turned inward.

"We're spending so much emphasis on subsidizing other people's vacations, but here in Labrador we can't get any attention on the constant rising costs of interprovincial travel," Brown said, pointing out that a trip from Labrador West to St. John's can cost over $1,500.

Crocker told reporters Thursday the government is looking at travel inside the province as a separate issue, unrelated to securing leisure routes to the mainland and beyond.

Brown disagreed, arguing the government should implement a task force to introduce more affordable options for intraprovincial travel.

"It is the same issue. It's about travel, it's about connectivity," Brown said. "We can't get an answer from this government on anything interprovincial." 

This year's budget includes $3.75 million earmarked for several airport authorities to use as they see fit.

It's not known how much public money was used to subsidize WestJet's London route; Crocker says that number was part of an agreement between the airline and the St. John's International Airport Authority.

Von Hoensbroech also did not disclose the amount but told reporters such agreements weren't unusual and were supposed to be short-lived.

"When it comes to new routes, it's pretty common across Canada that there's some risk-sharing at the beginning," he said.

"Every route has to be sustainable in its own right, and there shouldn't be routes that receive constant subsidies."

No Halifax route on horizon

WestJet has also recently installed new direct flights between St. John's and Calgary, and Deer Lake and Toronto.

But its old direct route between St. John's and Halifax likely isn't coming back any time soon.

"We did this for quite some years and it did not work out very well because this market … [is] pretty overserved," von Hoensbroech said, adding WestJet's fleet also contains aircraft too large for regional routes. 

"Regional flying within eastern Canada is not a strategic priority for us anymore."

• Why flights between Newfoundland and Europe have Labrador Inuit shaking their heads
• WestJet linking St. John's to Hamilton, taking over old Swoop route

The CEO said its new strategy appears to be working: its newest flights out of St. John's are doing booming business.

"So far routes to Calgary and Gatwick are selling very well," he said. "Very promising."

Download our  free CBC News app  to sign up for push alerts for CBC Newfoundland and Labrador.  Click here to visit our landing page .

ABOUT THE AUTHOR

Malone Mullin is a reporter in St. John's who previously worked in Vancouver and Toronto. News tip? Reach her at [email protected].

• Read more articles by Malone Mullin

With files from Patrick Butler and Henrike Wilhelm

Related Stories

• Porter spreads wings in N.L., linking St. John's to Ottawa and Deer Lake to Halifax with new routes

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Direct Travel is a leader in leisure travel packages. Our highly-trained travel professionals are ready to handle your vacation requests to anywhere in the world. We offer air, hotel, car rentals, custom-planned vacations or tours, and discounted cruises worldwide, anywhere in the world you want to go. Due to our business volume and industry experience, we are able to bring value-added services to our clients.

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Nestled along the pristine shores of Mexico’s Caribbean coast, this luxurious adults-only retreat promises a haven of relaxation and indulgence. From the moment you arrive, you’ll be greeted by unparalleled elegance and warm hospitality, setting the stage for an unparalleled escape. Whether you’re lounging by the sparkling infinity pools, savoring gourmet cuisine at one of […]

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Get ready to uncover the chic resorts, sun-soaked beaches, and elegant allure that attract the rich and famous to the exquisite French Riviera! You’ll be unpacking for a leisurely multi-night stay, embracing the luxury and breathtaking beauty of the Côte d’Azur. Take some time to explore the fairy-tale principality of Monaco, where you’ll discover the […]

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Embark on an unforgettable journey through the pristine beauty of the Alaskan wilderness with our Alaska Cruise itinerary, starting in the vibrant city of Seattle. Before setting sail, indulge in a pre-cruise night in Seattle, where you can explore the iconic Pike Place Market, stroll along the picturesque waterfront, or enjoy a delicious seafood dinner […]

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Trusted by over 30,000 satisfied clients, Direct Travel became the best-selling Central Illinois vacation expert team for over 35 years. We are one of the nation’s leading travel management companies and aim to offer our best vacations at incredible prices.

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Navigating all the online travel, hotel, airline ticket and cruise sites can be confusing to say the least. Why spend your valuable time searching offer after offer on-line when in fact what you’re looking for isn’t the cheapest deal but the package that offers the best value and a vacation experience that will create some of the your life’s most important memories. Take advantage of all Direct Travel has to offer from airline programs to the most preferred relationships with the top travel providers in the world. You simply can’t go wrong when you allow Direct Travel to show you the way.

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A cruise tour is a voyage and land tour combination, with the land tour occurring before or after the voyage. Unless otherwise noted, optional services such as airfare, airport transfers, shore excursions, land tour excursions, etc. are not included and are available for an additional cost.

Vacation Packages

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Rental Cars

• Shop Rental Cars
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Cancellations

Cancellation information, reservations / planning your trip.

Monday - Friday 5 a.m. - 7 p.m.

Saturday - Sunday 6 a.m. - 5 p.m.

(Pacific Time)

While Traveling

From U.S. or Canada 1-866-317-4711

From Europe, Cook Islands, Fiji or Tahiti 001-1-866-317-4711

From Costa Rica or Mexico 00-1-866-317-4711

From The Caribbean 1-1-866-317-4711

Travel Insurance 1-844-246-8470

Post-Trip Inquiries

Experienced issues during your trip?

Costco Travel

P.O. Box 34404

Seattle, WA 98124-9775

Call Center Closures

You may still book online during these days.

New Year’s Day

Easter Sunday

Memorial Day

Independence Day

Thanksgiving Day

Christmas Day

Think Costco Travel First

• Exclusively for Costco members
• We are Costco and we know travel
• The value you want with the quality you expect
• No surprises when you're ready to pay
• Additional advantages of membership

Learn more about the Costco Travel difference.

• Executive Members earn an annual 2% reward
• 3% cash back rewards on Costco Travel with the Costco Anywhere Visa® Card by Citi

Click here to maximize your rewards.

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Welcome to the Auditor-Controller's Office.

This page gives us an opportunity to provide financial information about your local government.

The Office of the Auditor-Controller’s primary mission is to ensure the fiscal integrity of the County’s financial records and to provide service, assistance and information to the Public, Board of Supervisors, County Administrator’s Office, County Departments and Employees, Special Districts and some regional non-county agencies. We are committed to providing exemplary professional service to all of our customers, while at all times treating them with fairness, integrity, respect and trust.

Comments, Concerns or Questions? Email [email protected] . 

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