edinburgh waverley travel centre opening times

Edinburgh Waverley

A better, brighter station for edinburgh.

Waverley station opened in 1846 and was rebuilt between 1892 and 1902. It lies between the old town and modern Edinburgh, adjacent to Princes Street, Edinburgh Castle and the Princes Street Gardens.

In addition to playing a unique role in Scotland’s history, Waverley station is vital to the country’s economic success, by delivering capacity for new rail lines such as the Airdrie-Bathgate rail link and Borders Railway, and supporting the Edinburgh-Glasgow improvement programme and the Intercity Express programme.

In a £130m investment programme, Edinburgh Waverley station has been transformed to create an environment that meets passengers’ 21st century needs while preserving Waverley’s rich heritage.

Station opening hours

• Monday to Saturday: 04:00 – 00:45
• Sunday: 06:00 – 00:45

Tickets and travel information

National Rail Enquiries 03457 48 49 50

Textphone:  0345 60 50 600 Welsh language line:  0345 60 40 500

Station enquiries

General station enquiries:  03457 11 41 41

Find your way around using the  Edinburgh Waverley Station Map (PDF, 104 KB)

British Transport Police

There is no  British Transport Police office in this station.

For assistance, call  0800 40 50 40  (24 hours), text 61016 , or speak to any member of station staff. In an emergency call  999 .

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For customers with top-up Ridacards, you can add funds by visiting any store which has PayPoint facilities (enter your postcode here  to find your nearest retailer).

For new or replacement Ridacards, please visit our Waverley Bridge, Shandwick Place or East Coast Buses TravelHubs, and a member of the team will be happy to help. 

Shandwick Place TravelHub

• East Coast Buses Travelhub

Waverley Bridge TravelHub

Easter Opening Hours 2024

Regular Opening Hours

Shandwick Place TravelHub is also home to our CoffeeHub which serves a wide range of local and Scottish produce, hot drinks, cakes, snacks and meals. 

The CoffeeHub is fully accessible and includes free WiFi and charging points. Visit the CoffeeHub page to find out more and view the menu.

49 Shandwick Place, Edinburgh EH2 4SD

31 Waverley Bridge, Edinburgh, EH1 1BQ

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Edinburgh Waverley

Edinburgh waverley at a glance, ticket office, ticket machine, prepurchase collection, bus services, cycle storage availability, step free access, edinburgh waverley station.

Situated on Princes Street in the heart of Edinburgh so if you're struggling to know what to do you won't struggle to find something unique. Edinburgh Waverley is the main station serving Scotland’s capital, with direct connections including trains from Edinburgh to London as well as trains to the rest of Scotland. The station takes its name after the first novel by Scottish author and Edinburgh resident, Sir Walter Scott. Assistance is available to and from platforms, the car park and taxi rank. Station facilities include a wide range of shops and eateries and ample bicycle storage.

Customer Help Points

Impaired mobility set down.

A drop off area is located at Calton Road, an assistance call point is located beside the lift.

Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:  Lumo  - 0800 031 8542.  LNER  - 03457 225 333.  LNER  -  0845 744 3366 .  ScotRail  - 0845 6015 929.

Induction Loop

National key toilets.

At entrance to Public Toilets

Ramp For Train Access

Staff help available.

Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.

The Mobility Assistance Room is located opposite platform 4.

There is step free access to all parts of the station with lifts and escalators giving access to the platforms

Wheelchairs Available

This station does not offer.

Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis, Accessible Ticket Machines

Staffing Level

In the Travel Centre

Penalty Fares

Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com

All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.

Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info

Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com

Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

Cycle Storage Sheltered

Rail replacement services.

Buses pick up/drop off outside the station on Jeffrey Street.

Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.

Customer Service

Left luggage, lost property, station guides.

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Edinburgh station Princes Street Edinburgh Lothian EH1 1BB Get directions

Edinburgh at a glance

Ticket office, ticket machine, prepurchase collection, cycle storage availability, step free access, onward travel, edinburgh station, accessible public telephones.

Available in part on the main concourse during Station Opening times

Accessible Taxis

Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.

Accessible Ticket Machines

All Virgin Trains East Coast machines are DDA compliant in the Travel Centre

Customer Help Points

There is a Customer Information Point in the Main Concourse opposite the main departure boards.

Impaired Mobility Set Down

A drop off area is located at Calton Road, an assistance call point is located beside the lift.

Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:

• LNER  - 03457 225 333
• Avanti West Coast  - 03453280253
• ScotRail - 0845 6015 929

Induction Loop

National key toilets.

At entrance to Public Toilets

Ramp For Train Access

Staff help available.

Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.

The Mobility Assistance Room is located opposite platform 4.

There is step free access to all parts of the station with lifts and escalators giving access to the platforms

Wheelchairs Available

This station does not offer.

Height Adjusted Ticket Office Counter

Penalty Fares

Smartcards issued at this station, smartcard validators, staffing level.

In the Travel Centre

Smartcard notes, Smartcard tickets

Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return.

Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com

All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.

Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info

Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com

Rail Replacement Services

Buses pick up from Market Street, which is a right turn out of the station.

Buses drop off at the bus stop on Jeffrey Street, close to the Leonardo Hotel.

ScotRail bus replacements:

Pre-planned: Pick up on Market Street opposite The Doric

Emergency: Jeffrey Street outside Leonardo Hotel

Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.

Customer Service

Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.

Left Luggage

Lost property, refreshment facilities.

Coffee shop Public House/Bar Food outlet (Seating available)

Waiting Room

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Frequently Asked Questions

Where is edinburgh station.

Edinburgh Train station is in the centre Edinburgh city centre in Lothian, Scotland. Its address is: Edinburgh station Princes Street Edinburgh Lothian EH1 1BB

What is near Edinburgh station?

Edinburgh station is next to Edinburgh Old Town and Princes Street. The Scottish National Gallery is nearby, as is Edinburgh Castle, Princes Street Gardens, and Arthur’s Seat.

How to get to Edinburgh Train station?

By bus: Frequent Lothain bus serves run to Edinburgh station and stop at Princes Street.All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space. For details please visit www.lothianbuses.com . Edinburgh Tram stops just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit www.edinburghtrams.com . By car: New Street Long-Stay Car Park has 617 spaces. Opening times: Monday to Friday – 04:00 to 00:45 Weekend – 06:00 to 00:45 By bike: Storage location: in the station by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

Travel Advice

Useful information for an easy journey and links to our most popular routes:

• Find out if our planned engineering works will affect your journey.
• Cancelling or changing a ticket is possible for some ticket types in advance of travel.
• You may be able to get a refund or compensation for delays to your journey. 
• Off-Peak tickets are valid outside usual travel hours - learn more about our ticket types here.
• If you need help, we’re available 24/7 on Twitter .
• Download printable timetables .

Station guides

For more details about the station facilities, ticket office opening times, transport links and more, search for the station guide below. Alternatively, search for your next station destination below. 

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Opening Hours

Waverley market opening hours.

Store times may vary. For individual opening hours, please visit our store directory . 

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eurochange Edinburgh - Waverley Market Shopping Centre

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Trams are running from eveyr 7 minutes.

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Trams run from every 7 minutes throughout the daytime, 7 days a week. In the early morning and during the evenings trams run from every 10 minutes.

Please check for the latest service updates on our Twitter or on the TfE app.  

Towards Newhaven Towards Airport

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Monday to Saturday 7am - 7pm, Sunday 11am - 7pm

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Trams every 7 mins

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Towards Newhaven

Towards airport, can i bring luggage on the tram.

Yes, we have six spacious luggage racks on each tram, including racks for large/bulky suitcases. Please do not block aisles, exits or priority seating areas and do not place luggage on seats.

Can I bring my dog on board?

Yes, dogs can travel free of charge. Please make sure however that your dog is kept on a lead at all times and is kept off the seats.

Is there spaces for wheelchairs or mobility scooters on the tram?

Yes, we have two dedicated spaces for wheelchairs and mobility scooters on every tram, located in the middle carriage of the tram.

Due to space limitations, we can only accommodate up to Class II mobility scooters. There is a permit scheme for mobility scooter users. You can read more on our  Tram Accessibility page .

Can I bring my bike on board?

Yes, up to two bicycles may be carried on trams free of charge at the discretion of the Ticketing Services Assistant. Restrictions may apply on all peak services (Monday to Friday 07:30-09:30 & 16:00-18:30) and throughout the Edinburgh International Festival in August or any pre-publicised event. Please board at the centre doors indicated with the bike symbol and follow the instructions from the Ticketing Services Assistant.

What do I do if I’ve lost something on the tram?

Contact our Customer Relations straight away. We will do our best to locate your item and return it to you within the same day. After one week, all lost property is sent to the Lost Property Office . You can contact them directly to arrange pick up.

Can I travel with a buggy/pram?

Yes. We recommend that customers use a smaller, easily foldable buggy where possible. Passengers who board with an unfolded buggy should position it in the buggy space whenever that space is available. If the wheelchair space is needed by a wheelchair user, customers with unfolded buggies are asked to make it available.