review of trip.com

Trip.com   Reviews

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Reviews 4.2.

77,337 total

Most relevant

UK Train Ticket Solution

It is traumatizing to purchase a train ticket via the GWR website using a foreign credit card, I tried several times with no luck. Then I discovered trip.com, at first I was skeptical because I've never heard of the site and it's not US based. But I read some reviews and I took my chance, the ticket is genuine and it's even $10 cheaper than from the GWR. I will use trip.com again, it's highly recommended!

Date of experience : April 09, 2024

Reply from Trip.com

Hi Carlos Q Paras III, Thank you for sharing your feedback with us. We are delighted to hear that our APP/Website brings convenience to our customers, and we are committed to maintaining this level of service while constantly striving to offer even more competitive deals and offers for our valued customers. Your continued support is greatly appreciated, and we eagerly anticipate serving you on your future journeys with us. Once again, thank you for choosing us as your preferred option. Best regards, Madeline Trip.com

Name change request

I’ve been trying to make a name change request as I got confused with the term last name. Sometimes the last name of the passport may not be the person’s surname. After reaching the customer service countless of times and escalating to higher management, Karol called me within 30min. She was really prompt and empathetic. She was trying her best to find what was the best solution for me and I can never be more grateful. Karol is truly a model employee everyone should learn from including myself. Thank you so much Karol and truly appreciated your help! (:

Date of experience : April 26, 2024

Hi Kevin Z, Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our service, and your kind words have made our day. At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs. We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com. Best regards, Jasmine Trip.com

Used trip.com many times

Update: my complaint was solved, thanks to Joy, Customer Success Team. Used trip.com many times and left several favorable comments, my latest experience was somehow complicated probably due to the airline system problem (it seems that some airlines websites don't allow managing your booking if booked on OTA).

Date of experience : April 25, 2024

Hi A Semenov, Thanks for taking the time to explain the issue to us, and I hope we've resolved it for you. If you need any further assistance, please don't hesitate to contact us - we're always here to help. Have a great day! Best regards, Avery Trip.com

Shelley was a great and patient guide

Shelley was a great and patient guide. Bery knowledgeable and it was a great day. Same for the driver who patiently and safely drove us around. I recommend this tour to others who may want a more personalised and time efficient experience!

Hi MrHe, Thank you for taking the time to provide us with such a wonderful review. We appreciate you sharing your experience with our customer support. Our team is dedicated to delivering exceptional customer experiences, and your feedback serves as a great source of motivation for us to maintain our high standards and exceed our customers' expectations. We are grateful for your choice in selecting our services, and we hope you have a fantastic day. Best regards, Layla Trip.com

Flight London to Beijing

Plane on time, good choice of entertainment, good choice of food. Staff could be better trained in English, deliver immigration cards during the flight. Long immigration time ( over an hour), no separate line for families.

Date of experience : April 21, 2024

Hi FRANCOISE/SCHOUTEN, Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. Thanks again for your feedback, have a wonderful day. Best regards, Layla Trip.com

easy booking process, price as shown no additional price, give a clear information

booking process is easy, the price show the total price which considered as sincere. information of the hotel is clear, facilities, distance from public transport etc. payment and refund also process are not complicated.

Date of experience : April 27, 2024

Hi Chacha, Thank you for taking the time to leave us a positive comment. We are delighted to hear that you had a smooth booking experience with us. Your satisfaction is our top priority, and we are committed to providing you with the best possible service. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Emilia Trip.com

It’s nice application but charge is so…

It’s nice application but charge is so very high. Than other application . I use this application so many time but no any discount when I book tickets so that’s not good

Hi MEHUL, Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service. Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option. Best regards, Ella Trip.com

I am writing this review to compliment…

I am writing this review to compliment and commend the excellent service provided by the Front Desk staff Exor. The service that i received from your Front Desk staff is exceptional. The entire check in process was smooth and efficient.

Hi ADRIAN/CARINO, Thank you so much for your time in leaving this positive review. I am delighted to know that you are satisfied with your stay. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Jasmine Trip.com

Everything worked without a hitch!

This was a great experience. I booked an international hotel and made payment before the trip. When I arrived at the hotel they were ready for me. My payment was acknowledged and no money due other than taxes. The tax portion and amount had been clearly stated on the reservation details so it was no surprise and exactly the amount expected. Extremely pleased.

Hi Brad Keller, Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our APP/Website, and your kind words have made our day. At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs. We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com. Best regards, Angelina Trip.com

“One One Bangkok Hotel” is a very good…

“One One Bangkok Hotel” is a very good place to stay. I had to stay for several days in one room , then I extended my stay and used another room. Both were clean and comfortable. The staff was very friendly and helpful! They complimentary brought me to the hospital in their little car as I had to visit a doctor several days. The food in the restaurant was very delicious and not expensive. I liked my stay there

Hi MARYNA/KRISHCHUK, Thank you so much for your time in leaving this positive review. I am delighted to know that you are satisfied with your stay. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Ellie Trip.com

I’m normita kuwabara I book a ticket…

I’m normita kuwabara I book a ticket round trip but I miss the flight morning april-25 so I buy another ticket inside airport it cost almost double. Then I check if I can used my return ticket. It show my return schedule flight but after few min it deleted I can’t find the mail anymore so I contact information center abt it and they say it can’t be used . Because I not show up in my morning flight. So I need to book another return ticket again .. I was disappointed really

Dear NORMITA KUWABARA, We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and get back to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter. Best regards, Ariana Trip.com

My friend suggest me to book flight…

My friend suggest me to book flight with Trip.com coz many option and affordable. Then , I booked flight with Trip.com more than 5 times and will book more in future. This website even get update for flight delay quick than airline application and update real time. I felt so impressive.

Date of experience : March 08, 2024

Hi BOOTSAYA, Thank you so much for your feedback. We're glad to hear that our APP/Website brings convenience to our customers. Kindly note that we are committed to continuing this level of service and providing even more competitive deals and offers for our customers. Your ongoing support is truly valued, and thank you once again for choosing us as your preferred option. Best regards, Avery Trip.com

Big room with a large balcony

Big room with a large balcony, the room was clean and all facilities were good, the massage is the best. The television is an old fashioned and breakfast is less than expected, option is not many and quality is not the standard.

Date of experience : April 20, 2024

Hi JANTARAMPORN J., Thank you for your time in leaving this objective review. I appreciate that you shared with us the experience you had with your reservation. We'll make sure your comment will reach the relevant department for improvement. Please know that we are striving every day to provide the best customer experience to our customers. I hope you will continue to bring your business with us—kindly look out for more deals that we can offer through our app and website. Again, thank you, and have a great day! Best regards, Bella Trip.com

I have not received the full tickets…

I have not received the full tickets till now . The tickets takes too much time for issuing. I payed also more than the price written almost 80 SAR additional fees wothout informing me before bookking

Dear MOHAMED SALEM, We appreciate your effort in notifying us about this issue. We sincerely apologize for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is greatly appreciated, and we are treating it with utmost seriousness. We thank you for your patience and understanding regarding this matter. Best regards, Layla Trip.com

Customer service was very good

Customer service was very good. When they failed to issue me the flight ticket due to price increase when it was booked. But the helped me issuing the alternate ticket for no extra cost which I was satisfied with the ticket was offered to me

Date of experience : April 22, 2024

Hi RONALD FERNANDES, We sincerely appreciate the time you took to write this wonderful review. Your willingness to share your experience with our customer support is greatly valued. Rest assured that our team is dedicated to consistently providing the best possible customer experience. Your feedback serves as a strong motivator for us to maintain our high standards and go above and beyond to exceed the expectations of every customer. Thanks again for choosing us, and we hope you have a great day. Best regards, Kaitlyn Trip.com

Experience with Trip.com

Air Tickets and Hotel prices in Trip.com are reasonable compared to other providers around and promotional offers are customer oriented. Also great user interface of the mobile app goes to their credit.

Hi MOHAMMED JAMIL/ASHRAF, Thank you for taking the time to leave us a positive comment. We are delighted to hear that you had a smooth booking experience with us. Your satisfaction is our top priority, and we are committed to providing you with the best possible service. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Layla Trip.com

Trip.com is so far the best site to book your flight anywhere in the world.

Trip.com is so far the best site I have found for booking your flight. The website is easy to navigate and also I love how fast they deliver your tickets and itinerary to your email. Moreover, trip.com offers cash back and points which you can use next time you are booking another flight or hotel. In addition, you guys find the best flights in terms of cost and time for someone which is unique only to you. I love that The payment process was also smooth and experienced no challenges. You guys keep up

Date of experience : April 18, 2024

Hi PHILIP MBURU WANYOIKE, Thank you for sharing your feedback with us. We are delighted to hear that our APP/Website brings convenience to our customers, and we are committed to maintaining this level of service while constantly striving to offer even more competitive deals and offers for our valued customers. Your continued support is greatly appreciated, and we eagerly anticipate serving you on your future journeys with us. Once again, thank you for choosing us as your preferred option. Best regards, Victoria Trip.com

Just book directly through the airlines

After 4 years of trying (and failing) to get a refund from a cancelled flight from covid, it is safe to say that trip.com were the opposite of helpful. Using an agent like these means the airline can just pass on responsbility onto them, but trip.com kept saying they can’t do anything other than what the airline tells you. Since then I have learned two lessons - use a credit card so you can do a chargeback when companies like these are obstructive, and also book directly through airlines. It is much easier to deal with issues when there’s no unhelpful middle man.

Date of experience : April 23, 2024

Dear Matt Tapp, Thank you for bringing this concern to our attention. We sincerely apologize for any inconvenience this may have caused you. Please rest assured that we will check the matter and contact you directly. Your feedback is extremely important to us, and we genuinely value it. We appreciate your patience and understanding as we will try our best to address this issue. Best regards, Ariana Trip.com

Unhelpful and unresolving

Unhelpful and unresolving in my recent trip to London where the room I booked with Trip.com was not reserved with the hotel. The hotel provided a room that was not what I paid for then moved us to a lower star hotel. Trip.com was unable to help in recovering the payment I made and was unable to just charge me for the room I was provided. Extremely unhappy with service and result. I will not use them again. I also will never recommend them especially with several other third party options who protect their clients are available.

Date of experience : April 12, 2024

Dear Christina/Kirakossian, Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us. Best regards, Avery Trip.com

Always get the best deals on Trip.com

Always get the best deals on Trip.com , it's always offer lower rate / price than other websites.however , if Trip.com booking allows to pay by E wallet then it will be so much more convenient for userse.

Date of experience : April 24, 2024

Hi Lee Lexus, We sincerely appreciate your valuable feedback. Your time and effort in writing a review mean a lot to us. Rest assured, we are dedicated to consistently offering our customers captivating deals at the most affordable prices in the market. We encourage you to continue using our app/website, as you might discover a deal that perfectly meets your needs. Once again, thank you for your feedback, and we wish you a wonderful day ahead. Best regards, Ella Trip.com

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Booking.com.

Trip.com   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

Reviews 4.2.

77,337 total

Most relevant

UK Train Ticket Solution

It is traumatizing to purchase a train ticket via the GWR website using a foreign credit card, I tried several times with no luck. Then I discovered trip.com, at first I was skeptical because I've never heard of the site and it's not US based. But I read some reviews and I took my chance, the ticket is genuine and it's even $10 cheaper than from the GWR. I will use trip.com again, it's highly recommended!

Date of experience : 09 April 2024

Reply from Trip.com

Hi Carlos Q Paras III, Thank you for sharing your feedback with us. We are delighted to hear that our APP/Website brings convenience to our customers, and we are committed to maintaining this level of service while constantly striving to offer even more competitive deals and offers for our valued customers. Your continued support is greatly appreciated, and we eagerly anticipate serving you on your future journeys with us. Once again, thank you for choosing us as your preferred option. Best regards, Madeline Trip.com

Name change request

I’ve been trying to make a name change request as I got confused with the term last name. Sometimes the last name of the passport may not be the person’s surname. After reaching the customer service countless of times and escalating to higher management, Karol called me within 30min. She was really prompt and empathetic. She was trying her best to find what was the best solution for me and I can never be more grateful. Karol is truly a model employee everyone should learn from including myself. Thank you so much Karol and truly appreciated your help! (:

Date of experience : 26 April 2024

Hi Kevin Z, Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our service, and your kind words have made our day. At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs. We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com. Best regards, Jasmine Trip.com

Used trip.com many times

Update: my complaint was solved, thanks to Joy, Customer Success Team. Used trip.com many times and left several favorable comments, my latest experience was somehow complicated probably due to the airline system problem (it seems that some airlines websites don't allow managing your booking if booked on OTA).

Date of experience : 25 April 2024

Hi A Semenov, Thanks for taking the time to explain the issue to us, and I hope we've resolved it for you. If you need any further assistance, please don't hesitate to contact us - we're always here to help. Have a great day! Best regards, Avery Trip.com

Shelley was a great and patient guide

Shelley was a great and patient guide. Bery knowledgeable and it was a great day. Same for the driver who patiently and safely drove us around. I recommend this tour to others who may want a more personalised and time efficient experience!

Hi MrHe, Thank you for taking the time to provide us with such a wonderful review. We appreciate you sharing your experience with our customer support. Our team is dedicated to delivering exceptional customer experiences, and your feedback serves as a great source of motivation for us to maintain our high standards and exceed our customers' expectations. We are grateful for your choice in selecting our services, and we hope you have a fantastic day. Best regards, Layla Trip.com

Flight London to Beijing

Plane on time, good choice of entertainment, good choice of food. Staff could be better trained in English, deliver immigration cards during the flight. Long immigration time ( over an hour), no separate line for families.

Date of experience : 21 April 2024

Hi FRANCOISE/SCHOUTEN, Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. Thanks again for your feedback, have a wonderful day. Best regards, Layla Trip.com

easy booking process, price as shown no additional price, give a clear information

booking process is easy, the price show the total price which considered as sincere. information of the hotel is clear, facilities, distance from public transport etc. payment and refund also process are not complicated.

Date of experience : 27 April 2024

Hi Chacha, Thank you for taking the time to leave us a positive comment. We are delighted to hear that you had a smooth booking experience with us. Your satisfaction is our top priority, and we are committed to providing you with the best possible service. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Emilia Trip.com

It’s nice application but charge is so…

It’s nice application but charge is so very high. Than other application . I use this application so many time but no any discount when I book tickets so that’s not good

Hi MEHUL, Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service. Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option. Best regards, Ella Trip.com

I am writing this review to compliment…

I am writing this review to compliment and commend the excellent service provided by the Front Desk staff Exor. The service that i received from your Front Desk staff is exceptional. The entire check in process was smooth and efficient.

Hi ADRIAN/CARINO, Thank you so much for your time in leaving this positive review. I am delighted to know that you are satisfied with your stay. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Jasmine Trip.com

Everything worked without a hitch!

This was a great experience. I booked an international hotel and made payment before the trip. When I arrived at the hotel they were ready for me. My payment was acknowledged and no money due other than taxes. The tax portion and amount had been clearly stated on the reservation details so it was no surprise and exactly the amount expected. Extremely pleased.

Hi Brad Keller, Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our APP/Website, and your kind words have made our day. At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs. We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com. Best regards, Angelina Trip.com

“One One Bangkok Hotel” is a very good…

“One One Bangkok Hotel” is a very good place to stay. I had to stay for several days in one room , then I extended my stay and used another room. Both were clean and comfortable. The staff was very friendly and helpful! They complimentary brought me to the hospital in their little car as I had to visit a doctor several days. The food in the restaurant was very delicious and not expensive. I liked my stay there

Hi MARYNA/KRISHCHUK, Thank you so much for your time in leaving this positive review. I am delighted to know that you are satisfied with your stay. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Ellie Trip.com

I’m normita kuwabara I book a ticket…

I’m normita kuwabara I book a ticket round trip but I miss the flight morning april-25 so I buy another ticket inside airport it cost almost double. Then I check if I can used my return ticket. It show my return schedule flight but after few min it deleted I can’t find the mail anymore so I contact information center abt it and they say it can’t be used . Because I not show up in my morning flight. So I need to book another return ticket again .. I was disappointed really

Dear NORMITA KUWABARA, We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and get back to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter. Best regards, Ariana Trip.com

My friend suggest me to book flight…

My friend suggest me to book flight with Trip.com coz many option and affordable. Then , I booked flight with Trip.com more than 5 times and will book more in future. This website even get update for flight delay quick than airline application and update real time. I felt so impressive.

Date of experience : 08 March 2024

Hi BOOTSAYA, Thank you so much for your feedback. We're glad to hear that our APP/Website brings convenience to our customers. Kindly note that we are committed to continuing this level of service and providing even more competitive deals and offers for our customers. Your ongoing support is truly valued, and thank you once again for choosing us as your preferred option. Best regards, Avery Trip.com

Big room with a large balcony

Big room with a large balcony, the room was clean and all facilities were good, the massage is the best. The television is an old fashioned and breakfast is less than expected, option is not many and quality is not the standard.

Date of experience : 20 April 2024

Hi JANTARAMPORN J., Thank you for your time in leaving this objective review. I appreciate that you shared with us the experience you had with your reservation. We'll make sure your comment will reach the relevant department for improvement. Please know that we are striving every day to provide the best customer experience to our customers. I hope you will continue to bring your business with us—kindly look out for more deals that we can offer through our app and website. Again, thank you, and have a great day! Best regards, Bella Trip.com

I have not received the full tickets…

I have not received the full tickets till now . The tickets takes too much time for issuing. I payed also more than the price written almost 80 SAR additional fees wothout informing me before bookking

Dear MOHAMED SALEM, We appreciate your effort in notifying us about this issue. We sincerely apologize for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is greatly appreciated, and we are treating it with utmost seriousness. We thank you for your patience and understanding regarding this matter. Best regards, Layla Trip.com

Customer service was very good

Customer service was very good. When they failed to issue me the flight ticket due to price increase when it was booked. But the helped me issuing the alternate ticket for no extra cost which I was satisfied with the ticket was offered to me

Date of experience : 22 April 2024

Hi RONALD FERNANDES, We sincerely appreciate the time you took to write this wonderful review. Your willingness to share your experience with our customer support is greatly valued. Rest assured that our team is dedicated to consistently providing the best possible customer experience. Your feedback serves as a strong motivator for us to maintain our high standards and go above and beyond to exceed the expectations of every customer. Thanks again for choosing us, and we hope you have a great day. Best regards, Kaitlyn Trip.com

Experience with Trip.com

Air Tickets and Hotel prices in Trip.com are reasonable compared to other providers around and promotional offers are customer oriented. Also great user interface of the mobile app goes to their credit.

Hi MOHAMMED JAMIL/ASHRAF, Thank you for taking the time to leave us a positive comment. We are delighted to hear that you had a smooth booking experience with us. Your satisfaction is our top priority, and we are committed to providing you with the best possible service. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Layla Trip.com

Trip.com is so far the best site to book your flight anywhere in the world.

Trip.com is so far the best site I have found for booking your flight. The website is easy to navigate and also I love how fast they deliver your tickets and itinerary to your email. Moreover, trip.com offers cash back and points which you can use next time you are booking another flight or hotel. In addition, you guys find the best flights in terms of cost and time for someone which is unique only to you. I love that The payment process was also smooth and experienced no challenges. You guys keep up

Date of experience : 18 April 2024

Hi PHILIP MBURU WANYOIKE, Thank you for sharing your feedback with us. We are delighted to hear that our APP/Website brings convenience to our customers, and we are committed to maintaining this level of service while constantly striving to offer even more competitive deals and offers for our valued customers. Your continued support is greatly appreciated, and we eagerly anticipate serving you on your future journeys with us. Once again, thank you for choosing us as your preferred option. Best regards, Victoria Trip.com

Just book directly through the airlines

After 4 years of trying (and failing) to get a refund from a cancelled flight from covid, it is safe to say that trip.com were the opposite of helpful. Using an agent like these means the airline can just pass on responsbility onto them, but trip.com kept saying they can’t do anything other than what the airline tells you. Since then I have learned two lessons - use a credit card so you can do a chargeback when companies like these are obstructive, and also book directly through airlines. It is much easier to deal with issues when there’s no unhelpful middle man.

Date of experience : 23 April 2024

Dear Matt Tapp, Thank you for bringing this concern to our attention. We sincerely apologize for any inconvenience this may have caused you. Please rest assured that we will check the matter and contact you directly. Your feedback is extremely important to us, and we genuinely value it. We appreciate your patience and understanding as we will try our best to address this issue. Best regards, Ariana Trip.com

Unhelpful and unresolving

Unhelpful and unresolving in my recent trip to London where the room I booked with Trip.com was not reserved with the hotel. The hotel provided a room that was not what I paid for then moved us to a lower star hotel. Trip.com was unable to help in recovering the payment I made and was unable to just charge me for the room I was provided. Extremely unhappy with service and result. I will not use them again. I also will never recommend them especially with several other third party options who protect their clients are available.

Date of experience : 12 April 2024

Dear Christina/Kirakossian, Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us. Best regards, Avery Trip.com

Always get the best deals on Trip.com

Always get the best deals on Trip.com , it's always offer lower rate / price than other websites.however , if Trip.com booking allows to pay by E wallet then it will be so much more convenient for userse.

Date of experience : 24 April 2024

Hi Lee Lexus, We sincerely appreciate your valuable feedback. Your time and effort in writing a review mean a lot to us. Rest assured, we are dedicated to consistently offering our customers captivating deals at the most affordable prices in the market. We encourage you to continue using our app/website, as you might discover a deal that perfectly meets your needs. Once again, thank you for your feedback, and we wish you a wonderful day ahead. Best regards, Ella Trip.com

How Reliable is Trip.com? A Transparent Review from a Frequent Traveler

Introduction

Are you a frequent traveler who is always on the lookout for reliable and convenient booking platforms? Look no further, because in this blog post, we will be diving deep into the world of Trip.com – one of the leading travel websites out there. As someone who has experienced their services firsthand, I am here to provide you with an honest and transparent review. So buckle up and get ready to explore just how reliable Trip.com really is!

Trip.com is an online travel agency that offers flight tickets, hotel bookings, airport transfer services, and more. It was first established in 1999 as Ctrip and has since grown to become the largest online travel agent in Asia Pacific with over 300 million customers worldwide. With its comprehensive range of services, Trip.com makes it easy for travelers around the world to plan and book their trips with the utmost convenience. It also provides customers with great discounts on flights, hotels, and rental cars as well as exclusive deals such as free cancellation on most bookings. Additionally, Trip.com also has a team of experienced customer service representatives who are always ready to assist travelers with any queries or concerns they may have regarding their booking. All these features make Trip.com one of the most reliable and convenient travel websites out there!

What is Trip.com?

What is Trip.com? It’s a question that many frequent travelers may ask themselves when looking for reliable and convenient online travel booking platforms. Well, let me shed some light on this popular website. Trip.com is a leading online travel agency that offers a wide range of services to help you plan your trips with ease. From flights and hotels to car rentals and vacation packages, Trip.com aims to be your one-stop solution for all your travel needs. The website works by aggregating information from various airlines, hotels, and other service providers to present you with options that suit your preferences and budget. You can search for flights based on specific dates or flexible timings, compare hotel prices in different locations, and even book activities or tours at your destination. One of the advantages of using Trip.com is the user-friendly interface. The website is designed to be intuitive and easy to navigate, ensuring that even novice users can make bookings without any hassle. Furthermore, Trip.com offers customer support around the clock via phone or live chat if you encounter any issues during the booking process. In terms of reliability, Trip.com has built a strong reputation over the years as a trusted platform for travelers worldwide. They have partnerships with major airlines and hotel chains, ensuring access to competitive prices while maintaining quality standards. Additionally, Trip.com provides transparent pricing information so you can see exactly what you’re paying for upfront – no hidden fees or surprises! However, like any online platform, there are also some potential drawbacks associated with using Trip.com. Some users have reported occasional glitches or technical difficulties when making reservations or retrieving their bookings. While these instances may be rare overall given the large volume of transactions processed daily by Trip.com, it’s worth keeping in mind. To sum up my thoughts on “What is Trip.com?” – it’s an established online travel agency offering comprehensive services backed by reliable partners in the industry. If convenience and transparency are important factors for you when planning your trips, then Trip.com is definitely worth considering.

How Trip.com Works

Trip.com is an online travel agency that connects travelers with a wide range of travel services, such as flights, hotels, car rentals, and vacation packages. The platform allows users to search for and compare prices from various airlines, hotels, and other service providers to find the best deals. To use Trip.com, simply visit their website or download their mobile app. From there, you can enter your desired destination and travel dates to begin your search. Trip.com will then display a list of available options based on your criteria. When booking flights through Trip.com, you can choose from different airlines and flight times to suit your preferences. Similarly, when searching for accommodations or rental cars, you can filter the results by price range, location, amenities, and more. Once you’ve found the perfect option for your trip on Trip.com’s platform, you can proceed with the booking process by providing necessary information such as passenger details or payment information. Overall, Trip.com simplifies the travel planning process by offering a user-friendly interface that allows travelers to easily search for and book various travel services in one place. Whether you’re planning a weekend getaway or an international adventure, Trip.com provides a convenient way to make all your arrangements without hassle!

What are the pros and cons of Trip.com?

Pros of Trip.com: 1. Wide Selection: One of the biggest advantages of using Trip.com is the extensive range of travel options available. Whether you’re looking for flights, hotels, car rentals, or vacation packages, Trip.com has it all in one place. 2. Competitive Pricing: With its strong network and partnerships with various airlines and hotel chains worldwide, Trip.com often offers competitive prices on its bookings. This can help travelers save money while still enjoying quality accommodations and services. 3. User-Friendly Interface: The website and app interface are designed to be intuitive and user-friendly, making it easy for even the least tech-savvy individuals to navigate through the site and make their bookings hassle-free. Cons of Trip.com: 1. Limited Customer Support: While Trip.com does provide customer support services, some users have reported difficulties in reaching a representative promptly or receiving timely assistance during emergencies or unexpected changes to their travel plans. 2. Hidden Fees: Although Trip.com strives to offer competitive prices upfront, some customers have complained about hidden fees that may not be clearly disclosed during the booking process. It’s essential for travelers to carefully review all terms and conditions before finalizing any reservations. 3. Potential Booking Issues: Some customers have experienced hiccups with their bookings on Trip.com, such as incorrect information on flight times or hotel availability discrepancies. However, these issues seem to be relatively rare occurrences compared to overall positive experiences. Please note that these pros and cons may vary depending on individual experiences with Trip.com but provide an overview based on frequent traveler feedback.

Pricing is always a crucial factor to consider when booking any travel service, and Trip.com understands this well. With its user-friendly interface and extensive search options, finding the best prices for flights, hotels, and more becomes a breeze. When it comes to flight bookings on Trip.com, I have found that the prices offered are generally competitive. The platform aggregates various airlines’ fares, allowing you to compare and choose the most affordable option for your desired route. Additionally, they often run promotions or offer exclusive deals that can further reduce costs. For hotel accommodations, Trip.com offers an impressive selection of options at different price points. Whether you’re looking for budget-friendly stays or luxury resorts, you’ll find plenty of choices on their platform. Furthermore, they provide detailed information about each property’s amenities and customer reviews to help you make an informed decision. Another aspect worth mentioning is Trip.com’s Price Match Guarantee feature. If you happen to find a lower price elsewhere within 24 hours of booking through their website or app, they promise to refund the difference – no questions asked. In terms of transparency with pricing details like taxes and fees, I appreciate how Trip.com provides clear breakdowns during the booking process so there are no surprises later on. While pricing may vary depending on numerous factors such as travel dates and availability, I have found Trip.com reliable in delivering competitive rates across their range of services.

In this transparent review, we have explored the reliability of Trip.com as a platform for booking travel accommodations. With its user-friendly interface and extensive offerings, Trip.com provides travelers with an efficient and convenient way to plan their trips. As a frequent traveler myself, I can confidently say that Trip.com has proven to be a reliable option time and time again. The platform’s partnership with reputable hotel chains and airlines ensures that users have access to high-quality accommodations at competitive prices. While there may be occasional hiccups in terms of customer service or discrepancies in pricing information, these issues are not unique to Trip.com but rather common occurrences in the travel industry as a whole. It is important to remember that no booking platform is perfect, but what sets Trip.com apart is its commitment to resolving any issues promptly. The decision of whether or not to use Trip.com rests on your personal preferences and needs as a traveler. However, based on my experiences and those of countless others, I can confidently recommend giving Trip.com a try for your next journey. So why wait? Start exploring all the amazing destinations available on Trip.com today and embark on unforgettable adventures with ease!

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Trip.com has a rating of 1.24 stars from 1,104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trip.com most frequently mention customer service, full refund, and credit card problems. Trip.com ranks 458th among Hotels sites.

• Service 587
• Shipping 349
• Returns 441
• Quality 497

This company responds to reviews on average within 5 hours

What reviewers want you to know

Positive highlights.

• I was able to contact customer service within 30 seconds from their chat system linked easily in my confirmation email.

Critical highlights

• They only refund me for the cancelled flight but not return flight .
• They refused to refund us our money and we lost both our flight tickets which was 1700 dollars.

“GREAT”

Booked hotels, no issues at all! Don't understand the negatives! I needed to ask a question, got a real person (no bot)

“SCAM SCAM SCAM”

When I paid for tickets on the website, an error occurred that the payment did not go through. I closed the site and moved on. Later I found out that the full amount was withdrawn from my bank account. When I contacted them, they promised to solve it in 24 hours, but for 17 days no one has contacted me or even complained. I do not recommend this site to anyone.

Reviews (1,104)

Reviews that mention popular keywords

• Comments (1)

Hello Kids F. Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance. 1. Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected] so that we can look into it further. Thank you. 2. Please include a specific indicator on your email subject line: {sitejabber} Thank you for your cooperation and understanding. We are waiting for the next time cooperation. Promino Trip.com

Hi Maks, Thank you for your feedback. We are sorry for your experience with your flight reservation. Please send us your booking details at [email protected] so we can investigate your issue further. Kindly include {Sitejabber} in the title of the email so that we can differentiate your concern from others and assist you better. Best regards, Andrew Trip.com

• Follow Samantha M.

Trip.com your handling of the Covid-19 virus has been absolutely appalling. I received an email on 2/6/2020 saying if i cancels my flight before it's departure it will be eligible for a full refund. I am now being told this email was a lie and that your company will not stand behind it. They will stand behind their second email sent a month after the first on 3/6/2020. I have used your site many times and i am appalled by this. Trip.com

Hi Samantha, Thanks for taking the time to explain the issue to us. I'm delighted our agent has managed to help with your issue. Kindly reach out to us if you have any inquiries. Thank you and we hope you have an incredible day. Best regards, Andrew Trip.com

• Follow Colin P.

This booking service will find any possible way to give you a flight that does not take you where you want to do, just to scrape cheap business from you for what looks like cheaper itinerary flights. We tried to book a flight to LAX. We chose Los Angeles as our destination. Of course this scheming business would send us to Ontario, 2 hours drive from where literally ANY other flight goes into Los Angeles. On top of that, they have absolutely no way of refunding a flight within 24 hours of having booked it, we had to "apply" to cancel. So we just lost 1750 USD to this thieving business. I tried to request a refund within 24 hours and we were stuck waiting for their response. I disputed the charge from my credit card company and of course, since trip.com is a 3rd party, there was nothing that my bank could do about it. Do not use this company. They need to simply fail and let other legitimate business take over their space.

Hello Colin P. Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance. 1. Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected] so that we can look into it further. Thank you. 2. Please include a specific indicator on your email subject line: {sitejabber} Thank you for your cooperation and understanding. We are waiting for the next time cooperation. Nancy Trip.com

Dear Angel F., I sincerely apologize for any inconvenience caused and deeply regret that the service you received did not meet your expectations. Please rest assured that we are fully committed to providing you with the utmost support and ensuring that your concerns are addressed promptly and effectively. We will promptly escalate your concern to the relevant team for further assistance, and our dedicated specialists will keep you informed of any developments. Thank you for your patience and understanding in this matter. Best regards, Eugenia Trip.com

• Follow Ethan C.

Don't book your ticket via Trip.com or you will be the scammed with thousands of dollars. I booked a direct flight tickets for my family but Trip.com send me a wrong flight schedule after charged my credit card.-they don't send you any confirmation email before take your payment. I've contacted them immediately after receiving that wrong ticket, the customer service said will get me an update within 24 hours. I waited almost 72 hours and there was no update. Couldn't wait further so I called them instead. After a number of calls in the last two days, finally a manager gave me a Rubbish solution as we have to pay extra $1000 to amend the original $1200 ticket! Or we will have to travel with my 8 month old baby on a transfer flight and land in the destination at 11pm! Perhaps we also have to spend more money to stay one more night in the hotel. Absolutely crap service!

Tip for consumers: Trip.com app doesn't show you the flight info on the immediate page prior or post the payment. It also doesn't email you any quote with the flight detail before they take you payment.

Products used: Other travel agent

Dear Ethan C., Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience regarding your flight reservation. We would love to check your concern. Please follow the below steps for further assistance. 1. Kindly provide us with your detailed concern, booking number, passenger name, and reserved email during the booking at [email protected] 2. Please include a specific indicator in your email subject line: {Sitejabber}. Thank you for your cooperation and understanding. We look forward to your information. Best regards, Destiny Trip.com

From the business

Ctrip is a Chinese travel agency offering comprehensive services such as hotel reservations, air ticketing, packaged tours, and more.

• Visit Website
• Hotels , Travel Deals , Plane Tickets
• Shanghai, China
• Edit business info

Company Representative

Trip.com is the only website I use when booking a trip to China. However, it has increasingly also become a popular travel site for booking trips to the United States, Canada, and abroad.

In this article, I'll review Trip.com, let you know whether it's good for travel in the United States, and give you some helpful hints for using it to save money.

Is Trip.com Legit?

Let's start with the first question: Is Trip.com legit? Yes, Trip.com is legitimate and completely safe to use (at least as safe as any other travel website like Expedia or Travelocity). I've used Trip.com and CTrip.com (its parent company) for over 10 years. 

Trip.com is now owned by CTrip , one of the largest travel companies in China (it was acquired by CTrip in 2017). If you've used CTrip to book your flights, you'll notice most English speakers are now automatically directed to Trip.com while Chinese speakers are directed to CTrip.com.

Is Trip.com a Chinese Company?

Yes, Trip.com is owned and operated in China.

Politics aside, this means that you'll often be dealing with Chinese customer support staff. In my experience, there are definitely some cultural and language issues you'll encounter if you need to get in touch with customer support.

Pros and Cons of Trip.com

Just like any other travel site, there are good and bad things about using Trip.com. Here are some based on my personal experience:

Pros of Trip.com

• Earn “Trip Coins” (reward points) every time you book
• Often very cheap prices (especially for airline tickets)
• Easy to contact customer service via chat
• Excellent for trips to China

Cons of Trip.com

• Overseas customer support means there can be language and cultural issues
• Still better to book hotels and flights directly through hotel/airline websites when possible
• Polarizing User Interface (UI) – You'll either love it or hate it
• Foreign (China) based company 

Let me give a quick overview of the pros and cons:

(Pro) Trip Coins – When you book with Trip.com, you get Trip Coins, which are basically reward points you can use for booking future trips. It works out to around 5% of your purchase price, so it's not bad.

(Pro) Cheap Prices – Trip.com offer prices that are often much cheaper compared to competitors like Travelocity and Expedia, especially for airline tickets. You're typically not going to be surprised by any hidden fees either.

(Pro) Easy to Contact Customer Support via Chat – Opening up a customer chat is extremely easy (and not buried in a million sub-menus as is often the case with other websites).

(Pro) Great for Chinese Travel – This won't be applicable to a lot of people reading this, but if you're traveling within China, Trip.com is basically  the site to use, especially for booking Train tickets.

(Con) Overseas Customer Support – Trip is getting better in regard to its customer support but it's still not uncommon to get overseas customer support which can lead to communication problems.

(Con) Better to Book Direct – There's one flaw with all travel booking websites (whether it's Trip.com or any others) and that's that it is better to book direct through airline and hotel websites when you can. Often you'll get better prices, more flexible cancellation/change policies, and easier customer service when you do.

(Con) Polarizing User Navigation – You're either going to love the UI for Trip.com or hate it. There's not a lot of bells and whistles which means you're not going to get inundated with a million upsells but you also won't be able to find detailed information on hotels. 

(Con) Foreign Based Company – Trip.com is Chinese owned. For better or worse, I recognize in the current political climate this can be an issue for some.

Trip.com Reviews vs. Other Travel Websites

Trip.com ranks far better than other travel booking websites such as Travelocity, Expedia, and Booking.com on review aggregator websites such as Trust Pilot and the Better Business Bureau . To be blunt, most other travel booking websites rank terribly  while Trip.com ranks fairly well. To be fair though, there is likely a bit of “gamesmanship” involved with how Trip.com is managing its reviews, i.e., the score is likely over-inflated.

Is Trip.com Good for US Airline Tickets?

Trip.com is  the website for booking travel to China, but it is also good for booking trips to and within the United States. In many cases, Trip.com is the cheapest booking option, especially for airline tickets.

In my experience, the price of airline tickets on Trip.com is lower than on other travel booking websites. You might be suspicious of these prices that are “too good to be true” but, as someone who has booked countless flights through Trip.com, I can tell you there's nothing to fear.

Is Trip.com Good for Booking Hotels in the US?

When it comes to booking hotels, Trip.com, in my experience, is very comparable to other websites such as Expedia or Travelocity. However, I rarely book Western hotels through Trip.com simply because it's usually not the cheapest option.

With that being said, it's worth noting that most hotel stays will earn you approximately 5% back in Trip Coins, which most other websites don't offer. So if Trip.com and another website offer the same price for the same hotel, keep this 5% bonus in mind.

Is Trip.com Good for Booking China Trains, Hotels, and Flights?

Trip.com is good for booking US trips, but where it really shines is travels to China. This probably won't concern many of the people reading this, but if you're planning to travel to China, then Trip.com is going to be your best friend.

Why is Trip.com so good for booking Chinese travel? First, in terms of train bookings, it's essentially the only English-friendly booking website. Second, when it comes to airline tickets and hotel bookings, most Western websites have limited options for Chinese flights and hotels.

How to Book a China Train Travel with Trip.com

Traveling by train in China is wonderful—booking train tickets is a different story. Most Chinese people use WeChat to book train travel, but this isn't an option for foreigners.

Foreigners have three options for booking trains:

• Book at the train station. This requires you to get there hours in advance, try to figure out the train schedule, and deal with language barriers. The only advantage is there's no booking fee.
• Book through the official Chinese railway website 12306.cn . Not an option for foreigners really, as you can't pay with a foreign credit card.
• Book through Trip.com . Enjoy an extremely Western-friendly website, view easy-to-understand schedules online, and book easily with your credit card. The downside is you'll have to pay a $5 to $10 booking fee.

Is Trip.com Good for Booking Hotels and Flights in China?

Trip.com is also a better option for booking hotels and flights in China than other Western travel booking websites because of the number of options. 

Western travel booking websites like Booking.com and Priceline will have many Chinese hotels and airlines available, but they won't have as many as Trip.com. Now, to be fair, if a Chinese hotel isn't available to be booked on your favorite Western travel website, you probably don't want to stay there if you're a first-time traveler to China (Chinese hotel standards are vastly different than Western Hotel standards). 

For airline tickets, the same is true: Trip.com will have far more flight options to China than Western travel booking websites do. Western websites will have the major Chinese airlines like China Southern and China Eastern, but they won't have the smaller Chinese airlines. 

In conclusion, Trip.com is a perfectly safe and legitimate website for booking travel both in Western regions like the United States, Canada, and Europe, as well as in China. Airline ticket prices tend to be priced below average compared to other major travel booking websites, and when it comes to booking trips within China, Trip.com is the best  choice.

Have you tried booking on Trip.com? If so, what has your experience been? Let me know in the comments below.

Dave Bryant

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Trip.com is not legit. It’s a bait and switch. They give low prices, confirm the reservation, and then cancel the next day, and attempt to book you at a shitty resort instead.

Never Trust this app we had terrible Experience eith them we just loss a huge amount of money with them amounting more than USD2000..we did not receive even a single cent from them like literally we wasted our savings with this apps

I have very bad experiences about trip.com. Never trust them.I have loss huge amount of money. They are absolutely terrible.I have bought two tickets from Bangladesh to Russia. But they have changed the date.So when I asked to refund my money they didn’t gave me any single money. This is the policy they use for achieving money from people.this is their trap.I’m gonna file a case against them.

muito bom super indico praticidade e conforto

Don’t buy trip.com, I’ve purchased a round trip to Seattle paid almost $100.00 for extra insurance on the flights, didn’t got any info that I must check in on the internet before got to the airport, got there and the airline didn’t allowed me to get in the plane after I waited forever to do the Electronic ticket without any success the attendant was even worse, told me to get on line to check in at gate, only to them tell it was to late for me to get to my flight. I lost my flight all together and the next flight was 2 days from that day “ no good “ I place a claim they denied and no one did nothing to help. Start from this company to the airline. I lost all my money, about $500 dollars.

i lost my booking in trip.com. I booked my trip at 4am and the checkin suddenly change to day in the past. my booking suddenly become checkin in yesterday and check out by today

I called to complain but trip.com denies its their system issue and try to talk to the hotel but failed. I sincerely advised dont book from them anymore !!

do not trust this website or app!!! i lost over $6k and american express believes them. i’m so disappointed in american express too.

Despite what many of the comments have said here, I’ve had an excellent experience with Trip.com. The communications have been super clear and the refund process super quick with refunds coming back into my account within days as opposed to weeks for many vendors. Whenever I’ve had to speak with customer service through the live chat to amend details or ask questions I’ve been extremely impressed with how efficiently my requests are handled. I’ve only booked hotels through them though as I almost never book flights through a third party vendor due to the added complexities around needing to make changes etc. I wanted to point out an inaccuracy in the article that 12306.cn does take foreign bank card now, as of September 2023 when I last booked a set of train tickets through an Australian bank card with them. I agee that trip.com provides the best user experience for booking Chinese train tickets as a foreigner, but the booking fees end up being quite steep if you need to book a lot of travel. 12306.cn doesn’t take any fees and it also tells you how many tickets are left which is very helpful as seats can sell out very quickly. The learning curve is all in booking the first ticket and then after that it’s super easy.

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Trip.com Review - Has Anything Changed in 2024?

If you're looking for budgeted discounts as a traveler, trip.com might just be the best fit for you when it comes to discounted accommodations. From a wide selection of travel-based packages, this review will help you decide whether you can score epic deals on your next adventure.

If you're scavenging the internet in a travel planning frenzy, you probably feel overwhelmed by what's being offered. There are so many ads, so many websites, and so many options!

Where is one of the only places I browse? Trip.com. This good oldie can help you piece together an epic holiday—it sure has in the past for me.

Top-notch destinations, tedious transportation, and many accommodations are just a few things you must choose between when planning a trip. Sorting through all those travel-related details can feel exhausting, and it can take a lot of work to get everything right.

That's where platforms like Trip.com come in. Coined as a convenient, all-in-one travel platform, you expect to have an easy time planning.

But how can you be sure you're getting the best deals? And do you know if it's even reliable? Is it better than travel deal sites like Priceline , Fareportal , and Momondo ?

Whether you're hunting down a budget-friendly vacation or a month-long backpacking trip, let's find out whether Trip.com should be the go-to platform that'll help you figure out all your trip plans...

What Is Trip.com?

Trip.com offers many travel-related booking services like flights, accommodation, and transport options. It also covers all-in-one packages and deals on attractions and activities for a convenient experience.

With everything all in one place, the platform makes things easy by narrowing down your search time.

Operating all over the globe, including over 200 countries and regions, you can find something tailored to your travel style in the destination you're looking for.

Trip.com boasts 24/7 support, advice, and assistance for any travel-related concerns.

And with a relatively easy-to-use setup, this travel platform is a popular option among the competition. What sets Trip.com apart? Many people say it's the deals and promotions, especially on hotels and flights.

How Did Trip.com Start?

Gone are the days of flipping through the pages of travel books, calling flight companies, and scavenging your purse for your tickets.

Nowadays, platforms like Trip.com make travel planning hassle-free. But who even started it?

Trip.com sprung out from Ctrip Group's urge to provide the global travel community with solutions. Founded in 1999 in Shanghai, China, it's since become a leading travel booking website.

This convenient platform allows customers to enjoy booking and planning services in one spot.

How Does Trip.com Work?

Trip.com's simple layout allows travel enthusiasts to search, compare, and book their desired vacation. You can find bargains on tours, tickets, rental cars, trains, flights, hotels, and packages.

Here's how it works:

• Search – Take a look at the various options you have. Simply enter a destination, then select your travel dates. After finding what works for you, research flights, activities, and accommodations.
• Compare – Weigh up the list of options. Don't forget to consider prices, amenities, and other information that could affect your trip.
• Book – Once you've got the details set in stone, it's time to click confirm! Enter your personal information and payment details at the checkout, and you've booked! After that, check your emails for your flight itinerary, hotel information, or other trip details.
• Customer support – Don't be afraid to ask for help if you have any doubts. With 24/7 access, you can rely on the customer support team for anything.

Does Trip.Com Have a Mobile App?

Yes, Trip.com has a very easy-to-use mobile app. I was using Trip.com when it was still Ctrip, and even back then, the app was super helpful.

I'm someone who doesn't like to do a lot of important tasks on their mobile—I like to feel and look at having all the info on a large desktop screen. That being said, I've booked through the Trip.com app and haven't had any issues.

Why Is Trip.com So Cheap?

Now that you've scanned this popular travel platform, you're probably wondering why the prices are so affordable. Compared to other travel booking websites, the prices don't make sense.

So, why won't Trip.com put a dent in your wallet? Let's find out:

• Trip.com is part of a massive online travel agency, Ctrip Group, which allows them to score much lower prices. This means it can get customers better discounts on airlines, hotels, car rental companies, etc.
• The competitive prices can change in real time, according to supply and demand. Known as dynamic pricing, Trip.com offers travel services that adapt to the current market.
• Thanks to its 20 years in business, Trip.com has managed to form partnerships with airlines, hotels, and other services. This platform can offer exclusive discounts and special deals to its customers. The deals are something that makes it stand out to budget travelers and backpackers.

Is Trip.com Reliable?

So now you know how it works, but is Trip.com legit? Having been in the travel industry for over 2 decades, this travel platform has built up a decent reputation.

With 24/7 customer support, people tend to rave about the convenience of having a solution just a phone call away.

Plus, as it's part of the Ctrip Group, Trip.com is included as one of the biggest online travel agencies. This association ups its credibility and reliability, resulting in higher reviews as a secure booking platform.

Whether it's your first time traveling or you're a newcomer to budget trips, you can get peace of mind knowing that you haven't been ripped off.

Trip.com even uses encryption technology to keep people's information safe and protected. Thanks to these modern services, you don't have to worry about your sensitive information or payment details being leaked.

Cancellation Policy of Trip.com

Trip.com's cancellation policy can vary greatly depending on what you're looking for. There are some flight deals or hotel bookings that you can get free cancellation policy with. That being said, it varies greatly.

I've broken it down into the 3 main booking types and what you can expect if you need to cancel your plans.

• Flights : When it comes down to flights, some airlines may charge a cancellation fee. In fact, some airlines may even charge up to 100% of the ticket price. So, make sure you review the fine print before booking!
• Hotels : Depending on the hotel, the cancellation policy can vary significantly. Like flights, some hotels can even take up to 100% of the total price, so don't book without reading the details.
• Rental cars : In most cases, there's no extra fee for cancellation. The only catch is the time period. Be sure to check out the specific cancellation details for each provider.

The Good and the Bad of Trip.com

• Comprehensive Services: Trip.com is one of the most comprehensive travel booking sites. From flight tickets and hotel stays to vacation packages and car rentals, you can seamlessly book various travel services. Plus, it often offers a better price compared to similar competitors.
• User-Friendly Interface: The platform's intuitive design ensures even the most tech-averse users can easily navigate the site, making the booking process simple and straightforward.
• Round-the-Clock Support: Travel mishaps don't stick to a 9-5 schedule, nor does Trip.com. Its 24/7 customer support means you're never alone, even during those unexpected mid-journey hiccups.
• Limited Personalization: While Trip.com provides a broad array of options, the depth of personalization sometimes leaves something to be desired. Depending on your travel dates and preferences, you might not always find the travel experience you're hoping for.
• Availability Issues: Because of how popular the booking system Trip.com is, there are instances when desired accommodations or flights might be booked out.
• Hidden Costs: The allure of a great deal can sometimes be overshadowed by additional fees. Charges for baggage, service, or other add-ons may not be immediately visible during the booking process, which can result in unexpected costs down the line.

Trip.com Rewards Program

You heard that right... Trip.com has a rewards program. This loyalty program is similar to Expedia's rewards, another considerable competitor in the market.

Calling all new users to Trip.com! If you're looking for more ways to save money while using Trip.com, signing up for the free rewards program is the way. And, depending on how much you book through Trip.com, you can benefit more!

The rewards program has 4 tiers: Silver, gold, platinum, and diamond members. You'll get access to more benefits as you move up in the tiers. And once you sign up, no matter your tier, you'll start earning "Trip Coins" that you can spend like money.

I've attached a screenshot from Trip.com's website that'll give you a better idea of the perks of each tier...

What Are Others Saying?

There are a lot of mixed reviews online. Some are overwhelmingly positive, while some customer reviews are so angry they want to give a 0-star rating. Let's break down the main points people are talking about online.

Many of the people who've left positive feedback talk about receiving acceptable resolutions to problems after speaking with Trip.com's customer service. Other customers say the website is easy to navigate, making the overall experience less stressful!

In contrast, the customers who wrote 1-star reviews contradict the positive reviews about terrible customer service experiences. Others complain about an inconvenience they experienced while on vacation where Trip.com did not help them with a good resolution.

My Personal Experience

I'm giving Trip.com a pretty decent rating—see below. But why? Well, I used it very often while living in China and traveling around Asia. I had minimal issues with it.

As I mentioned above, I really enjoyed my experience using the phone app. It made mobile bookings easy, and I found all my tickets without hassle.

I've booked several types of reservations with Trip.com, including cheap flights between Asian countries, train tickets between mainland Chinese cities, and discount hotels in a couple of Asian cities.

I did run into some hiccups with my bookings but I had an okay time with customer service. Yes, sometimes it was frustrating because the worker's English wasn't stellar, but they got me what I needed. Whether it was a refund or changing my flight tickets for a fee, I could do it by calling its 24/7 customer support line!

That said, I don't use it as often when traveling around North America or Europe!

Is Trip.com Worth It?

I think Trip.com's offerings are valuable enough for most travelers, whether for budget travel or a business trip, that you should browse the site whenever you're trying to plan your upcoming trip.

If you're seeking the convenience of having everything in one travel-related platform, then Trip.com is an excellent option. You can easily compare prices and then book flights, accommodation, tours, and transport in one spot.

Whether you're trying to compare pricing and options ahead of time or you're booking a last-minute trip, Trip.com is definitely one of the online travel agencies that you should look into.

Since Trip.com provides discounted prices on travel services, it's a fantastic option for budget travelers and backpackers. Even if you don't end up booking through Trip.com, you can feel good about your purchase knowing you've checked a variety of reliable travel booking sites.

On the other hand, who should skip out on using Trip.com? If you're looking for a personalized trip with specific details, you might not find what you're looking for.

My only words of caution are to make sure that you start searching early to avoid availability issues and check the details for any additional fees!

My Rating: 3.9/5

• Budget-friendly, competitive prices
• Easy-to-use
• Wide variety of services
• 24/7 customer support
• Encryption technology
• Restricted personalization
• Varied customer support quality
• Limited availability on dates, deals, tours, etc.
• Extra costs and fees

Other Trip.com Frequently Asked Questions

What are all the types of bookings you can make with trip.com.

You can use Trip.com to secure any of the following:

• Airline Tickets: Domestic and international flights across numerous airlines.
• Hotels Bookings: From luxury resorts to budget accommodations.
• Car Rentals: Vehicles of all types to suit your journey.
• Train Tickets: Covering major rail networks in several countries.
• Vacation Packages: Bundled deals that include a mix of transport, accommodation, and sometimes excursions.
• Attraction Tickets: Skip-the-line passes to popular sights and entertainment venues.
• Tours & Activities: Organized outings, from city tours to adventure activities.

What Forms of Payment Does Trip.com Accept?

The platform is designed to be easy to use worldwide, so it accepts a wide range of payment methods:

• Credit & Debit Cards: Including major brands like Visa, MasterCard, and American Express.
• PayPal: For swift and secure online transactions.
• Online Bank Transfers: Available for certain regions and banks.
• Payment Via Mobile Apps: Such as WeChat Pay and Alipay.
• Instalment Payment Options: Available in specific regions, allowing travelers to pay for their bookings over time.

Does Trip.com Show You Luggage Policies?

For flights booked through their platform, they provide details about the airline's baggage allowance, both for carry-on and checked luggage. This information typically includes weight limits, size restrictions, and any associated fees for excess baggage.

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Disclosure : Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

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Is trip.com legit or scam – can i trust it.

• October 29, 2022

Consider using Trip.com to make hotel and flight reservations if you want a hassle-free experience. Interested in the website’s security? You no longer need to wonder, as this article clarifies some points about the travel agency to assist you in making an informed choice before hiring them.

Table of Contents

What Is Trip.com

Trip.com is a legit global travel agency that caters to over 400 million users worldwide, providing hotel and flight reservation services worldwide. The business has more than 45,100 employees working across the globe, and it has a strong network that enables customers to book train, flight, and attraction tickets as well as hotel reservations.

It’s incredibly simple to book services on Trip.com because all you need is a computer or mobile device with internet access. With this, you can simply visit the Trip.com website and use the platform there to look for your preferred service, including flights, hotels, trains, rental cars, and more. Enter your location, the number of guests, and the dates for check-in and check-out. Including the name of a particular hotel in your search is an option if you have one in mind.

The hotel that best suits your needs is then identified by Trip.com after reviewing your preferences. You can narrow your search until you find the perfect hotel room by filtering it based on your guests, star ratings, budget, and a number of other factors. The process is the same whether you are reserving a hotel, flights, or rentals, so it’s super simple.

Pros & Cons Of Trip.com

• Secured payments
• The company offers various deals and discounts
• Competitive prices
• The company has a vast network of hotels, flights, and vehicle renting services to choose from
• Worldwide coverage and accessibility from anywhere
• Slow refunds
• Numerous negative reviews
• Poor customer service
• Several online complaints about last-minute cancellations

Is Trip.com A Scam Or Is It Legal And Secure?

You can reserve hotel rooms, flights, and rental cars through Trip.com, a reputable travel agency. The organization secures all the data it gathers about you with a working SSL certificate.

The information about you on Trip.com include:

• Identification information includes, among other things, your name, address, and account number.
• Personal information includes information about a person’s bank account, insurance policy, health, and finances, among other things.
• preferences, such as region and language.

Is Trip.com Worth It?

Trip.com is a legit online travel agency offering a broad travel service network to over 400 million users. The travel agency is a part of Trip.com Group, which is listed on the NASDAQ. With over 1.4 million hotels spread across 200 regions and countries, Trip.com’s extensive network enables customers to choose from more than 2 million unique flight routes that connect more than 5,000 cities worldwide. One of the top firms in the travel sector, it is thought to be.

Trip.com: Is It Trustworthy And Reliable?

Internet reviews of Trip.com are split. While some have given it high ratings, others have given it low ratings.

According to Sitejabber, the business has a consumer rating of 1.18 stars out of 625 reviews. A poor rating of 1.16 out of 5 from the Better Business Bureau (BBB) was also given to them. On the other hand, Trustpilot’s analysis of 23,847 reviews gave the business an average rating of 3.5 out of 5 stars.

The main reasons for the satisfied customers’ happiness with their shopping experience, good customer service, and affordable prices. Disgruntled customers, on the other hand, lamented having trouble getting refunds, having problems with their credit cards, and having problems with the quality of the products. Trip.com appears to have a balanced mix of favorable and unfavorable comments.

Trip.com’s Customer Service Guarantee states that if your reservation is ever canceled by the supplier, Trip.com will refund not only your full payment but will also give you additional compensation based on the situation.

How Is Trip.com Able To Sustain Itself?

Through the booking and reservations of hotels, flights, trains, and cars, Trip.com generates revenue. Its offerings are divided into 5 operating segments, namely: Accommodation Reservations, Transporting Ticketing, Packaged Tours, Corporate Travel, and Other Businesses (an example is the company’s advertising revenue)

The Transportation Ticketing and Accommodation Reservations divisions of Trip.com generate the majority of the company’s annual revenue, which totals billions of dollars.

The company’s revenue increased dramatically by 60% between 2016 and 2018, from just under $2.9 billion to just under $4.5 billion, thanks to its expanding customer base. Trip.com is still able to make enormous amounts of money from its services in spite of the numerous discounts and rewards it offers to its customers.

Best Trip.com Alternatives

If you are not comfortable with the mixed reviews about the company, you can consider checking out these Trip.com alternatives:

• Travelocity.com
• Booking.com
• Hotwire.com
• Priceline.com
• Tripadvisor.com
• Lodging.com
• Cheaptickets.com
• Flysera Booking
• Ski Deal Comparison

Is There Protection And Safety Provided By Trip.com?

You must still inquire about Trip.com’s safety even though they are a reliable travel agency.

Trip.com will need identification details about you, such as your name, ID document number or passport number, phone number, email address, and account number in order to assist you in booking hotel rooms, flights, or rental cars.

Including, but not limited to, the numbers associated with your credit and debit cards, other financial data, important insurance policy specifics, and personal and health-related details.

The website also gathers information about your IP address, device information, software information, and a special online or personal identifier for you. Trip.com also keeps track of how users use its website and app and customer accounts, and it claims to share your personal information with its suppliers and travel partners in order to deliver its services to you.

Users’ Sensitive Data

When this information is sold to a third party, they may use it to send you targeted advertisements for travel-related goods or services that they hope will pique your interest.

Trip.com asserts that user information security is of utmost importance and that security protocols have been established for all phases of data collection, storage, display, processing, use, and destruction. They have security measures in place, including SSL encryption and encryption algorithms to hide sensitive data, in addition to access control. To properly protect your account and password, you are advised, though.

Safety Tips And Privacy With Vpn Unlimited

Your personal information and online activity should be under your control.

By utilizing VPN Unlimited, you can guarantee that no one, including your internet service provider, will ever be able to see your identity or your online activities. The implication of this is that, despite Trip.com’s policy to collect user data, it will be impossible to access yours.

How Do I Revoke My Plane Ticket?

Go to the booking details and select “Cancel Flight.”

What Procedure Applies To Refunds?

• Refund of funds: The business will deduct the cancellation fee and deposit the remaining funds into your original payment account.
• You receive refunds in the form of airline gift cards. You will receive the coupon information via email.

What Is An Airline Voucher?

When a cancellation is processed, you are given a voucher. You can use it to take the placed sum out of the price of the ticket.

Will My Refunded Reservation Be Reinstated?

Unfortunately, you cannot use the canceled ticket. You can book again.

If My Visa Is Denied, Can I Cancel My Ticket?

If that occurs, the refund policy enables you to request a refund; to do so, get in touch with the business via email or the 24-hour hotline.

Am I Able To Withdraw My Request To Cancel?

Yes, but you should do it before the ticket is processed because tickets that have already been processed cannot be cancelled.

My Booking Has Already Been Canceled, But I Haven’t Yet Received My Refund. What Can I Do?

You can click “All Bookings” to check your request’s progress.

The Cancellation Progress Goes Through The Following Process:

• Request submission and waiting for processing by Trip.com
• The cancellation process starts by confirming the cancellation policy
• Once the business has determined that the reservation qualifies for a refund, they collaborate with the airline to process the refund.
• Back to the original payment account goes your refund. The amount may not show up immediately in your account, depending on the bank or card issuer.

I Want To Cancel A Portion Of My Ticket; How Do I Do That?

You can use your departure ticket and then revoke your return ticket. Tickets for the departure cannot be refunded.

Costs Associated With Using Trip.com

Booking is not free. The airline or supplier’s fee is passed along to the customer.

My Ticket Should Arrive Soon.

In your payment confirmation email from the booking details page, you can see when your ticket will be issued when you book your flight.

If My Ticket Doesn’t Work, What Can I Do?

To receive assistance, get in touch with the business by phone or email.

How Long Must I Possess A Used Driver’s License?

Many rental companies demand that you have held your license for at least a year before applying.

What Are The Necessities For A License?

The driver’s license you present must be current. The original rights are not accepted in copies or temporary licenses.

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• April 14, 2023

A travel enthusiast is someone who truly loves to travel. People with outgoing, flexible, and amiable personalities are good candidates for social travel.

Next Vacay Review 2023 – Is It Legit or Scam

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Try Next Vacation; you won’t regret it. No personal information is required by Next Vacay, which is trustworthy and safe.

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Is trip.com legit? - Bargain Travel Forum

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So I'm browsing for hotels and found one I've been eyeing offered at trip.com for about 30% lower than Booking and Agoda. That doesn't seem too good to be true, but I've also never used this site. Anyone with any experience with trip.com?

1,498 replies to this topic

I just tried booking via Trip Advisor and was sent to the Trip.com site! I almost made the mistake of booking several tickets but for some reason the dates I want aren't the dates they gave me on my final deal. That's what made me want to verify this site from Trip Advisor. I think it is ultimately their responsibility if they allow Trip.com to use their site. They should do something ASAP before more customers are scammed!

https://www.tripadvisor.com.au/GeneralSupport

-open that link, scroll down a bit and click on the General Site Questions button

-a menu box appears so click on Flights

-another menu box appears so click on Questions about Partners (as partners is the loose term Tripadvisor uses for the sites which pay to advertise their deals on here).

-a comments box appears to type your complaints and comments into about what happened.

-submit. Staff may reply by email in a few days.

Let us know what they say, if anything.... or if by “tickets” you mean some other kind of ticket let us know and there could be a different method to complain to Tripadvisor.

Has anyone ever disputed the charge from them with your credit card? I am trying now.

Dear Bu Ayu,

I am going to book flight tickets for october flight ... But a bit hesitate to book via Trip.com... Could you please advise if the trip.com is workable for that ?

I would not use them . They are Chinese company . Very hard to communicate with , if you need any assistance.

This website is crap.

So i make a booking thinking that the dollar sign in front of the price is Australian Dollar. BUT NO ITS NOT.

I am a student and that extra money they took off me for such little mistake will cost me rent money for my accommodation.

I warn anyone booking a flight with this website check the currency before you pay. It is a little stupid writing on the top of the page. You have to change that to your preferred currency or you will pay more than the price shows.

And this website has a non refundable, non cancellation and non understanding policy.

Im never ever going to use it again

Did you think to compare the price from trip.com, a Chinese company, with what was being charged by the local low cost airlines ? I have just gone on too trip.com and am clearly shown flights SYD/PER in Singapore $'s straight up, so need to see to change the currency, which is simple to do at top right of page.

So, changed to AU$ and see a Qantas flight from trip.com and the same flight from Qantas direct booking AU$18 more direct with Q incl luggage. For $18, why use a third party?

Terry T, I trust that this experience will be a very valuable lesson that will serve you well in the years to come. If so, it will probably save you a lot m,ore than the $AU150 that you lost this time.

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Trip.com Reviews

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Meest relevante

Alles vlot verlopen..

Alles vlot verlopen... booking, betaling, contact met klanten service. Enkel de prijs is oneerlijk. De bagage kost de helft meer dan het vliegtuig ticket. Dat zal hoogst waarschijnlijk vanuit de luchtvaartmaatschappij komen, maar toch. De nieuwe trend om geld te verdienen. Wie gaat er op reis, of op vakantie, zonder bagage. Bagage inbegrepen tot 15 kg, bvb?

Datum van ervaring : 22 april 2024

Antwoord van Trip.com

Beste Tony, Bedankt voor uw feedback. Onze oprechte excuses voor de problemen die u heeft ondervonden. Houdt er rekening mee dat we hier zijn om u op alle mogelijke manieren te helpen. Weet ook dat we het onze klanten makkelijker willen maken. We zullen uw boeking opnieuw laten controleren en rechtstreeks contact met u opnemen voor een update. Bedankt voor uw begrip en geduld. Met vriendelijke groeten, Luca Trip.com

van september 2023 tm 22 april 2024…

van september 2023 tm 22 april 2024 vele malen boekingen gedaan en alle e tickets uitgaven waren snel en goed verlopen. Geen rompslomp

Beste Alma, Bedankt voor het achterlaten van deze vijfsterrenrecensie. Houd er rekening mee dat we er elke dag naar streven om onze klanten de beste ervaring met de klantenservice te bieden. Uw feedback motiveert ons om ons beste beentje voor te zetten en te verbeteren wat we moeten verbeteren. We kijken uit naar uw volgende reis met ons. Bedankt dat u ons gekozen heeft. Een fijne dag toegewenst! Met vriendelijke groeten, Luca Trip.com

Trip.com, geweldige ervaring.

Wij hebben voor onze reis door Azië 5 vliegtickets geboekt waaronder 3 binnenlandse vluchten met Air Asia en 3 hotels, alles ging zoals het hoort, snel en duidelijk ook voor wat de hotels betrof. Door de trip coins konden we ook nog een goedkopere hotel prijs bedingen. Ga zo verder "Trip".

Datum van ervaring : 19 april 2024

Beste Rudolf, Bedankt dat u de tijd heeft genomen om voor/over ons deze positieve opmerking achter te laten. Uw feedback is erg belangrijk voor ons. Ik ben blij te vernemen dat u met plezier een boeking heeft gemaakt bij Trip. Uw tevredenheid is voor ons een grote stimulans om onze service verder te verbeteren. Onze gebruiksvriendelijke app geeft u een scala aan opties om uit te kiezen om uw gewenste reis of vakantie te plannen. We kijken uit naar uw volgende reis met ons. Met vriendelijke groeten, Kaya Trip.com

Uiteindelijk een kleine compensatie…

Uiteindelijk een kleine compensatie gekregen voor iets dat éigenlijk bij de vliegtuigmaatschappij mis ging. Netjes geholpen door Luca.

Datum van ervaring : 25 april 2024

Beste Wouter, Bedankt voor uw feedback! Ik ben blij te horen dat Luca u heeft geholpen bij het oplossen van uw zorgen. Bedankt voor het erkennen van het harde werk van onze collega's om ervoor te zorgen dat we onze klanten de best mogelijke ervaring bieden. Ik zal uw compliment zeker aan hem/haar doorgeven. We willen ook graag de inspanningen van onze medewerkers erkennen. Bedankt dat u de tijd heeft genomen om deze recensie te schrijven. Nogmaals bedankt, en een fijne dag toegewenst! Met vriendelijke groeten, Kaya Trip.com

Onduidelijk en misleidend informatie

De informatie is onduidelijk en onoverzichtelijk, vooral mbt de bagage , als je die bij wilt boeken krijg je gigantische hoge prijzen. Eerst kon je zien de men recht heeft op 10 kg bagage later bij de incheckbalie moest ik alsnog €63 voor handbagage. Bagger gewoon, nooit meer via trip.com boeken.

Beste Nour , Bedankt voor uw feedback. Onze oprechte excuses voor de problemen die u heeft ondervonden. Houdt er rekening mee dat we hier zijn om u op alle mogelijke manieren te helpen. Weet ook dat we het onze klanten makkelijker willen maken. We zullen uw boeking opnieuw laten controleren en rechtstreeks contact met u opnemen voor een update. Bedankt voor uw begrip en geduld. Met vriendelijke groeten, Luca Trip.com

De gegevens zijn correct maar je moet…

De gegevens zijn correct maar je moet wel opletten dat je zelf alles correct invult of het kan je veel kosten als je iets moet veranderen.

Datum van ervaring : 18 april 2024

Beste Eric, Bedankt dat u de tijd heeft genomen om voor/over ons deze positieve opmerking achter te laten. Uw feedback is erg belangrijk voor ons. Ik ben blij te vernemen dat u met plezier een boeking heeft gemaakt bij Trip. Uw tevredenheid is voor ons een grote stimulans om onze service verder te verbeteren. Onze gebruiksvriendelijke app geeft u een scala aan opties om uit te kiezen om uw gewenste reis of vakantie te plannen. We kijken uit naar uw volgende reis met ons. Met vriendelijke groeten, Kaya Trip.com

Advertentie hotel is niet volledig.

Voor ik definitief ging boeken zag bij de twee kamers in het Lenardo Hotel Berlijn dat er 2x ontbijt, dat is mooi dan boek 1 dag bij en bestel ik extra onbijt wel in het hotel. Nu bleek toen we in het hotel arriveerde er geen ontbijt was geboekt. Tevens had men een privéparking hier moet je apart voor betalen, dit stond ook niet in de advertentie. Kortom je krijt halve informatie op de site/app.

Hallo KRK63, Hartelijk dank om dit onder onze aandacht te brengen. Mijn excuses voor het eventuele ongemak dat u heeft ondervonden met het benutten van de hotelfaciliteiten. Weet dat we willen dat je een aangename vakantie heeft. We willen u er graag verder mee helpen. Weet dat we er altijd zijn om u op alle mogelijke manieren te helpen. We streven ernaar om de beste mogelijke klantervaring te bieden. We laten uw boeking opnieuw controleren en zullen rechtstreeks contact met u op met de voortuitgang van onze onderzoek. Nogmaals onze excuses en bedankt voor uw begrip en geduld. Met vriendelijke groet, Ivy Trip.com

Ik heb vliegtickets gekocht via…

Ik heb vliegtickets gekocht via trip.com mobile app. De vermelde prijzen waren goedkoper dan de luchtvaartmaatschappij zelf. Mijn vliegtickets zijn ook snel uitgegeven en per e-mail bevestigd.

Datum van ervaring : 07 april 2024

Beste Mustafa, Bedankt dat u de tijd heeft genomen om voor/over ons deze positieve opmerking achter te laten. Uw feedback is erg belangrijk voor ons. Ik ben blij te vernemen dat u met plezier een boeking heeft gemaakt bij Trip. Uw tevredenheid is voor ons een grote stimulans om onze service verder te verbeteren. Onze gebruiksvriendelijke app geeft u een scala aan opties om uit te kiezen om uw gewenste reis of vakantie te plannen. We kijken uit naar uw volgende reis met ons. Met vriendelijke groeten, Kaya Trip.com

Mojogar, een kustplaats waarbij ons hotel net buiten het centrum lag. Desalniettemin een uitstekend hotel met voldoende vrije parkeerplaatsen, mooi entree en een welkom met een glas cava 👍 Inchecken ging probleemloos en de kamer en uitzicht was volkomen naar verwachting! Zeker een tip voor andere en zelf om nog eens terug te komen.

Datum van ervaring : 29 maart 2024

Beste Dhr. F. Wiersma, Bedankt voor het achterlaten van deze uitstekende review. We zijn blij om te weten dat u tevreden bent met onze klantenservice en de aanbiedingen die wij voor u met plezier hebben uitgekozen. Houd er rekening mee dat wij als doel hebben om voor onze gewaardeerde klanten, zoals u, alle voordelige aanbiedingen te willen leveren. We willen er elke dag naar streven om onze klanten de beste klantervaring te bieden. Uw feedback motiveert ons om onze beste beentje voor te zetten. We kijken ernaar uit om u weer van dienst te zijn bij uw volgende reis met ons. Bedankt dat u voor ons heeft gekozen. Nog een fijne dag! Vriendelijke groeten, Lyn Trip.com

Goedkope ticket

Goedkope tickets Eerste keer ging er blijkbaar wat mis met betalen. Bij de tweede boeking waren de prijzen gelukkig nog gelijk. De betaling was nu wel goed en krijg de tickets ook direct binnen. Hier een tevreden klant

Datum van ervaring : 13 april 2024

Beste Yen, Hartelijk dank voor uw feedback! We waarderen de tijd en moeite die u heeft genomen om een recensie voor ons te schrijven. Houd er rekening mee dat we al onze klanten, interessante en de goedkoopste aanbiedingen op de markt zullen blijven bieden. Blijf onze app gebruiken en misschien vindt u een deal die bij u past. Nogmaals bedankt, en een fijne dag! Met vriendelijke groeten, Luca Trip.com

Trip.com haalt je binnen als klant maar…

Trip.com haalt je binnen als klant maar vervolgens doen ze dus niets meer voor je. Er is per ongeluk een verkeerde naam doorgegeven en de luchtvaartmaatschappij wil dit wel wijzigen maar trip weigert naar het juiste adres te communiceren. Als je al iemand te pakken krijgt verschuilen ze zich als ik ben maar een agent en kan niets doen . Dus mensen leer hiervan en boek gewoon rechtstreeks bij de luchtvaartmaatschappij en zeker niet bij Trip

Datum van ervaring : 24 april 2024

Beste Dick, Bedankt voor uw feedback. Onze oprechte excuses voor de problemen die u heeft ondervonden. Houdt er rekening mee dat we hier zijn om u op alle mogelijke manieren te helpen. Weet ook dat we het onze klanten makkelijker willen maken. We zullen uw boeking opnieuw laten controleren en rechtstreeks contact met u opnemen voor een update. Bedankt voor uw begrip en geduld. Met vriendelijke groeten, Luca Trip.com

Prima hotel

Prima hotel. Prijs/kwaliteit ok Ligging perfect

Datum van ervaring : 21 april 2024

Hallo Henk Sterk,Bedankt voor deze schitterende recensie. We zijn blij om te horen dat u tevreden bent met onze service en dat we u een prettige ervaring hebben kunnen bezorgen. Houd er rekening mee dat we er elke dag naar streven om onze klanten de beste klantervaring te bieden. Uw feedback motiveert ons om onze beste werkwijzen voort te zetten en te verbeteren wat we moeten verbeteren. We kijken uit naar onze volgende reis met jullie. Bedankt dat u ons gekozen heeft. Wij wensen u een fijne dag! Met vriendelijke groet, Amber Trip.com

Vliegtickets met corendon airlines…

Vliegtickets met corendon airlines waren van tijd veranderd en ze wouden geen geld terug geven. Trip.com besloot wel het geld terug te geven. Top bedrijf!

Datum van ervaring : 08 april 2024

Beste Dayi, Bedankt dat u de tijd heeft genomen om voor/over ons deze positieve opmerking achter te laten. Uw feedback is erg belangrijk voor ons. Ik ben blij te vernemen dat u met plezier een boeking heeft gemaakt bij Trip. Uw tevredenheid is voor ons een grote stimulans om onze service verder te verbeteren. Onze gebruiksvriendelijke app geeft u een scala aan opties om uit te kiezen om uw gewenste reis of vakantie te plannen. We kijken uit naar uw volgende reis met ons. Met vriendelijke groeten, Kaya Trip.com

Zeer heldere en overzichtelijke site

Zeer heldere en overzichtelijke site, ik kan niet anders zeggen.

Beste Babette , Bedankt voor het achterlaten van deze mooie recensie. Houd er rekening mee dat we er elke dag naar streven om onze klanten de beste ervaring met de klantenservice te bieden. Uw feedback motiveert ons om ons beste beentje voor te zetten en te verbeteren wat we moeten verbeteren. We kijken uit naar uw volgende reis met ons. Bedankt dat u ons gekozen heeft. Een fijne dag toegewenst! Met vriendelijke groeten, Luca Trip.com

Super goed geregeld. Alles zoals aangeboden kwam uit.

Beste Erdogan, Bedankt dat u de tijd heeft genomen om voor/over ons deze positieve opmerking achter te laten. Uw feedback is erg belangrijk voor ons. Ik ben blij te vernemen dat u met plezier een boeking heeft gemaakt bij Trip. Uw tevredenheid is voor ons een grote stimulans om onze service verder te verbeteren. Onze gebruiksvriendelijke app geeft u een scala aan opties om uit te kiezen om uw gewenste reis of vakantie te plannen. We kijken uit naar uw volgende reis met ons. Met vriendelijke groeten, Kaya Trip.com

Makkelijk boeken

Makkelijk boeken, snelle levering, zeer goede informatie over de komende vluchten. Ben zeer zeer tevreden.

Datum van ervaring : 16 april 2024

Beste Rudolphus, Bedankt dat u de tijd heeft genomen om voor/over ons deze positieve opmerking achter te laten. Uw feedback is erg belangrijk voor ons. Ik ben blij te vernemen dat u met plezier een boeking heeft gemaakt bij Trip. Uw tevredenheid is voor ons een grote stimulans om onze service verder te verbeteren. Onze gebruiksvriendelijke app geeft u een scala aan opties om uit te kiezen om uw gewenste reis of vakantie te plannen. We kijken uit naar uw volgende reis met ons. Met vriendelijke groeten, Kaya Trip.com

Eenvoudig hotel, maar wel goed op vele andere terreinen.

Eenvoudig hotel, misschien binnen een beetje gedateerd. Kamers niet luxueus, maar zeer goede indeling. Badkamer volledig gescheiden van slaap- en verblijfsgedeelte: zeer goed. Ontbijt meer dan voldoende en verzorgd. Ligging voor toerist: toeristisch centrum Gent, maar toch rustig.

Datum van ervaring : 07 maart 2024

Beste Lauwens Oscar, Hartelijk dank voor uw mooie recensie. Ik ben blij dat het hotel waar u verbleef en hoe het personeel u behandelde aan uw verwachtingen voldeed. Houd er rekening mee dat we altijd de tevredenheid van onze klanten willen garanderen wanneer ze een kamer bij ons boeken. Weet dat we van plan zijn om uitstekende service te blijven bieden aan al onze klanten door elke dag te streven naar verbetering. Blijf onze website of app gebruiken om de beste deals te vinden die bij uw behoeften passen. Bedankt voor u tijd! Fijne dag! Met vriendelijke groet, March Trip.com

Mooie aanbiedingen

Mooie aanbiedingen. Ik had via deze site een hotelovernachting bij van der Valk in Drachten geboekt en dat is allemaal prima verlopen. Dus Top!

Datum van ervaring : 30 maart 2024

Beste klant, Bedankt voor het achterlaten van deze uitstekende review. Houd er rekening mee dat wij als doel hebben om voor onze gewaardeerde klanten, zoals u, alle voordelige aanbiedingen te willen leveren. We willen er elke dag naar streven om onze klanten de beste klantervaring te bieden. Uw feedback motiveert ons om onze beste beentje voor te zetten. We kijken ernaar uit om u weer van dienst te zijn bij uw volgende reis met ons. Bedankt dat u voor ons heeft gekozen. Nog een fijne dag! Vriendelijke groeten, Ivy Trip.com

Snelle reactie en geld terug bij vlucht die niet doorging

Snelle reactie. Vlucht bleek uitverkocht. Kreeg snel mijn geld terug zonder er naar te hoeven vragen. Reminder mail gekregen voor mijn volgende vlucht. Helemaal prima

Datum van ervaring : 16 maart 2024

Beste Ellen, Bedankt voor het achterlaten van deze vijfsterrenrecensie. Houd er rekening mee dat we er elke dag naar streven om onze klanten de beste ervaring met de klantenservice te bieden. Uw feedback motiveert ons om ons beste beentje voor te zetten en te verbeteren wat we moeten verbeteren. We kijken uit naar uw volgende reis met ons. Bedankt dat u ons gekozen heeft. Een fijne dag toegewenst! Met vriendelijke groeten, Luca Trip.com

Uitleg en Info was duidelijk

Bij online boeking is de info direct.

Datum van ervaring : 17 april 2024

Beste John, Bedankt voor het achterlaten van deze mooie beoordeling. Houd er rekening mee dat we er elke dag naar streven om onze klanten de beste ervaring met de klantenservice te bieden. Uw feedback motiveert ons om ons beste beentje voor te zetten en te verbeteren wat we moeten verbeteren. We kijken uit naar uw volgende reis met ons. Bedankt dat u ons gekozen heeft. Een fijne dag toegewenst! Met vriendelijke groeten, Luca Trip.com Met vriendelijke groeten, Luca Trip.com

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UNC Basketball: Elite Center Now Planning Trip to Chapel Hill

UNC basketball may be one step closer to finally fulfilling its goal of landing a transfer big man. 

• Author: Cam Robertson, All Tar Heels

In this story:

It’s no secret that head coach Hubert Davis and the UNC basketball program have set out to reel in a top transfer to play in the post next season. After being linked to names such as Oumar Ballo, Aaron Bradshaw, Danny Wolf, and Jonas Aidoo, it was clear Davis and the Tar Heel crew had an offseason goal.

RELATED: Tar Heel Coaches Make Bold Move on Transfer Trail

But while the Tar Heels have struck out on many of those transfer targets, they may be gaining the inside track on landing one of the best remaining big men in the transfer portal.

On Friday, 247Sports reported that the Tar Heels had secured a visit with Rutgers transfer big Clifford Omoruyi, with the visit tentatively scheduled for the beginning of May.

UNC has been linked to Omoruyi in recent weeks and appeared in his top 12. However, it had appeared that the Tar Heels may have fallen behind in the race after the top-shelf transfer scheduled visits with Alabama and Kansas State.

That doesn’t appear to be the case anymore, with Omoruyi now set to add UNC to that list.

The 6-foot-11, 240-pound senior played four seasons at Rutgers, starting 101 of the 124 games he played with the Scarlet Knights. Across 32 games as a senior, Omoruyi averaged 10.4 points, 8.3 rebounds, and 2.9 blocks while earning a spot on the Big Ten All-Defensive Team for the second year in a row.

ALL the Big Cliff highlights! Omoruyi was two blocks away from a triple-double... 13 PTS 13 REBS 8 BLOCKS #TheKnighthood 🛡️⚔️ pic.twitter.com/HJVb2hQGX4 — Rutgers Men’s Basketball 🏀 (@RutgersMBB) February 10, 2024

He currently ranks No. 8 overall among the nation's transfer, according to the 247Sports portal rankings, and would fill a massive hole left in Chapel Hill by the departure of five-year starting center Armando Bacot.

With the school’s all-time leading rebounder having exhausted eligibility, Hubert Davis and the UNC basketball staff have been searching for a physical force inside to pair with Jalen Washington down low.

Clifford Omoruyi’s ability to rebound and block shots at a high level would be a perfect fit in Chapel Hill to complement one of the best returning rosters in the country.

Stay tuned to All Tar Heels on SI for more UNC basketball news.

Latest Tar Heels News

Kim Kardashian’s SKIMS Launches NIL Campaign with College Basketball Stars

March Madness 2024: Updated NCAA Men’s Basketball National Title Odds

West Region Breakdown: North Carolina Earns Last No. 1 Seed But Has Hard Path

UNC Pads Record, Becomes ACC's First No. 1 Seed This Decade

Photobombing UNC Fan Trolled Duke in Savage Fashion at ACC Tournament Final

Prom night flashback: See your fave celebrities in dresses, suits before they were famous

"Will you go to prom with me?"

This is the time of year where youngsters in high school prepare to ask or receive this question as they attend their junior or senior prom. The night is filled with glitz and glam complete with music, dancing and, most importantly, many memories to cherish for years to come.

Prom is a photo savvy function and has certainly evolved over the years. It's not uncommon to see teens nowadays with airplanes, Teslas, or even horses as accessories. Although every prom era is different, this has remained a constant over time: Ladies don beautiful dresses with fancy hairdos and the fellas step out in their well-pressed suits and iconic ties.

Prom is deemed a "rite of passage" for many teens and before many celebrities were in the spotlight and became famous, they too attended prom.

Take a look at celebrities from years past in their prom attire commemorating the big event:

Kevin Bacon to attend prom: At high school where 'Footloose' was filmed for 40th anniversary

Queen B's prom photos circulate on the internet annually as fans continue to gush over the singer's look.

Jason Momoa

The "Aquaman" star was always a heartbreaker even at his prom with his high school sweetheart Lindsey Aaron.

Jimmy Fallon

The comedian poked fun at his prom photo, "My date went tanning the night before. I did not. I looked like Powder," Fallon wrote in the X (formerly Twitter) post.

Paul Scheer

"The League" actor hyped up his prom look in an Instagram post. The actor definitely rocked his gummy bear corsage.

Taylor Swift

Taylor Swift didn't know that her prom theme "spotlight" would become her reality after her career took off when her "Fearless" album was released in that same year.

Will Ferrell

Did Will Ferrell steal his prom date's tiara? Maybe. Or maybe the beloved actor and comedian, who has starred in funny movies such as "Anchorman", "Elf" and "Step Brothers", needed it as an added accessory to complete his look.

Michelle Obama

The former first lady shared her prom photos on Instagram in an effort to get high schoolers registered to vote and a chance to win a free prom.

Gwen Stefani

The "Hollaback Girl" singer made her prom dress with her mom that was inspired by Grace Kelly's dress in the movie "Rear Window."

Rapper Snoop Dogg showed off his prom pictures with his high school sweetheart turned wife, Shante Broadus.

Ahjané Forbes is a reporter on the National Trending Team at USA TODAY. Ahjané covers breaking news, car recalls, crime, health, lottery and public policy stories. Email her at  [email protected] . Follow her on  Instagram ,  Threads  and  X (Twitter) @forbesfineest.

‘Lucky’ is a delightful trip through the 20th century’s greatest hits

Jane smiley’s new novel is a quirky fictional autobiography of a moderately successful folk-rock singer-songwriter.

Open Jane Smiley’s new novel, “ Lucky ,” and thank God for the internet, because if you’re like me (well, poor you), you will want to look up and listen to song after song. The quirky fictional autobiography of a moderately successful singer-songwriter in the folk-rock mode of what the narrator, Jodie, calls the “four J’s” — Janis, Joan, Judy and Joni — largely (and minutely) imagines life as itinerary and playlist, with the 20th-century American songbook soundtracking the character’s every painstakingly mapped move.

Jodie is an only child growing up in St. Louis, the product of an affair between her mother, a onetime aspiring musical performer, and a married man-about-town no longer in the picture. Jodie’s grandparents live in the neighborhood, as do an aunt, a cousin — the charming, guitar-playing Brucie — and her Uncle Drew, a financial wizard who places a bet for her at the horse races, netting her a roll of $2 bills that gives her story of luck its start. Again and again throughout the book Jodie will return to that roll of bills, which assumes a talismanic charm as she goes to college to study music, joins a band, writes songs and cuts a record successful enough (with the wise advice of Uncle Drew) to free her of financial concerns for the rest of her songwriting, affair-having, house-buying, traveling, occasionally performing life.

All along, Jodie details her movements so meticulously that you could probably find your way around many St. Louis neighborhoods (and a few in England) with the novel in hand. This level of detail can appear gratuitous, but it comes to seem critical to Jodie’s character, who is always observing, from a slight distance, even what she herself does. Much of what she sees becomes grist for a song, but eventually you understand, as she does, that she is trying to figure out how to be in the world.

In high school she sits “on the john in the girls’ bathroom and listen[s] to the others gossip,” figuring “out a way to stay out of their conversations.” In college, she eavesdrops on her two roommates from Philadelphia talking about sex. Later, she makes an effort: “I watched how people reacted to and greeted one another. I also paid attention to the people who were walking together — how they talked and what their body language was. Then I would walk past a store window and observe myself.” Indeed, in time, she has “learned to show an interest in people and to feel a connection.”

This is life as a lesson in how to live, for which you must write your own instructions as you go along. Sometimes an insight emerges, sometimes a song, sometimes an epiphany, and it’s hard to say why, as when Jodie tells us that observing the behavior of a bird “changed my life,” or that the way a friend “talked about … things made me believe that life goes on.” Luckily, this is Jane Smiley, so the details, the insights, the songs — those she writes, and the dizzying assortment she mentions — are entertaining enough to follow.

In the Last Hundred Years Trilogy , which ran from around 1920 to 2020, Smiley viewed the American century through the filter of one family, whose members managed to experience or witness virtually every major event or trend encompassed by those years. Similarly, “Lucky” distills nearly a century through one character’s life — a life that in its general shape and many particulars seems to track with Smiley’s own. Which makes the late appearance of an even more Smiley-like character — a gawky girl who went to high school with Jodie and ended up publishing a Pulitzer Prize-winning novel about a farm and one set in Greenland in the Middle Ages — somewhat trippy, only to be out-tripped by one last narrative twist that it would be unfair to give away.

And after Jane and Jodie and any remaining J’s get to our own dark days, and to “Lucky’s” vision of an even darker future, a twist — please, a full-scale dislocation! — is precisely what we need.

It’s a fitting conclusion to a novel whose narrator tells us that “the great enigma … was the sense you have, that comes and goes, of who you are, what the self is.”

Ellen Akins is the author of four novels and a collection of stories, “ World Like a Knife .”

By Jane Smiley

Knopf. 384 pp. $29

More from Book World

Love everything about books? Make sure to subscribe to our Book Club newsletter , where Ron Charles guides you through the literary news of the week.

Best books of 2023: See our picks for the 10 best books of 2023 or dive into the staff picks that Book World writers and editors treasured in 2023. Check out the complete lists of 50 notable works for fiction and the top 50 nonfiction books of last year.

Find your favorite genre: Three new memoirs tell stories of struggle and resilience, while five recent historical novels offer a window into other times. Audiobooks more your thing? We’ve got you covered there, too . If you’re looking for what’s new, we have a list of our most anticipated books of 2024 . And here are 10 noteworthy new titles that you might want to consider picking up this April.

Still need more reading inspiration? Super readers share their tips on how to finish more books . Or let poet and essayist Hanif Abdurraqib explain why he stays in Ohio . You can also check out reviews of the latest in fiction and nonfiction .

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

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mytrip.com   Reviews

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Clear dashboard with flight data

Clear dashboard with flight, easy of booking, all fees clearly shown and most importnet .... credit/debit cards work without any problem compared to other advertised site starting with "ki...". When I got mad on "ki..." went to MyTrip and was always without any problem....

Date of experience : April 23, 2024

Good if No Changes

The website works well, but while the airline company charges 14€ for a cabin bag, myTrip charges 35€, with similar upcosts for luggage as well. I would only use it if I know that I need to make no adjustments to my travels.

Date of experience : April 26, 2024

Reply from mytrip.com

"Hello, Please note that the airline services provided on the airline's website, can either be added by the passenger themselves. Alternatively, we can assist with the addition on the passenger's behalf, but naturally, a fee will be charged since we have to provide the service. You are properly informed about this via the terms and conditions on our website that you are asked to read and accept before, during and after purchase. Best regards, mytrip team"

DavidMy trip representative

My trip representative, David, was a patient, positive, helpful person. He help solve my travel issues and sent my the revised travel documents. Although he was from India he spoke clearly and slowly and made sure I understood the situation. David is a asset to the company!

Date of experience : April 21, 2024

Smooth process

Smooth process. Except 2 issues. The flights kept showing as available, but when I went to purchase, they said not available. It took a few tries to get them. Also, they try to on sell seat selections and check-ins.

Date of experience : February 15, 2024

Quick and easy to navigate and find…

Quick and easy to navigate and find flights for multi-city booking. Secure and hassle free payment. Thank you.

simple app and fast

i m waiting to receive the confirmation but generally we found good price and easy to book it

Date of experience : April 25, 2024

easy booking

It's always so easy to book the flights over your App mytrip and I really appreciate the fast access to all the informations.

Date of experience : April 24, 2024

Customer Service was terrible!

The customer service is terrible. I spoke via chat to someone named Yen Doan and she outright ignored my questions/requests. Any time I asked for something to be clarified she would give me an answer to a question that wasn’t even asked. When I asked to speak to someone else she just ignored me completely. When I said I’d like to speak to someone else she responded by giving me the customer service email address which I could have easily got myself and then said I had 3 minutes to respond before she closed the chat when she took more than 5 minutes to respond to any of my questions which she completely ignored anyway!

I canceled the trip

I canceled the trip, my reservation was canceled, but they wrote that my refund would be processed within 15 business days, although refunds are made very quickly in 5 minutes, I speak as an airline agent. Very bad, I don’t recommend them if you make a return or exchange.

"Hello, We would like to inform you that the refund application was submitted on 23-04-2024. According to the email you received on that day, refund applications are to be authorized by the respective airline before their processing begins on our side. Unfortunately, we are unable to determine or estimate the time in which the airline will be authorizing our refund application, as the mentioned time frame depends on each airline’s current workload; in any case, the estimated time frame of 30 working days needed for the refund to be finalized remains unchanged. Thank you for your patience and understanding in advance. Kind regards, "Mytrip Team

No refund received yet

Hi have cancelled my flight ticket and I have requested for refund .it's been more than one month I have waiting for my refund.every time I contact them they will say please wait ur request is under review .they already got refund from airlines and mytrip is not paying my money back.horrible experience almost 790 euro they have to pay me back . I don't recommend these agents to anybody to book their flight.uts my hubble request.im moving legally ,bcz they got money from airlines I have their chats and everything.

Date of experience : March 20, 2024

Hi nia michael, We apologize for the inconvenience caused. We need your reference number so that we can check with the relevant team and provide you with the best assistance possible regarding your refund request. Best regards, Mytrip Team

My experience & recommendations

My experience with this company has been average overall. While they provide the service they advertise, it often feels like there's room for improvement in their customer support and efficiency. I encountered some delays and difficulties in resolving issues, which was a bit frustrating. However, if you're looking for a quick solution, they do get the job done eventually. That said, I would recommend considering alternatives. In my search, I found another company whose service and support exceeded my expectations. For a smoother experience, I suggest reaching out to them at +1 866-228-5027.

Date of experience : March 22, 2024

The absolute worst service!

The absolute worst service!! I booked a flight and there were delays and I missed my connecting flight. Now I have been on chat and call for over 20 hours with about 40 different agents that keep transferring me to another and I’m repeating myself over and over again with no one helping. The chat and calls keep disconnecting and they all are bloody useless. Nothing is resolved

Hello Jane, We are sorry to hear about the experience you had with our service. Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company. Best regards, MyTrip

Prices changed without realising

The prices were offered for a certain price, I hit pay, and the payment didn't work, it said to wait a minute and hit pay again. I did this, and it went through, but the price had gone up by $116. I didn't notice at the time as I assumed it would be the same price given nothing on the page had changed. It feels like a delibrate design decision to get customers to pay more without realising.

"Hello, We would like to inform you that, in order to properly investigate the possibility of a double charge, we will be requiring a bank statement where the mentioned charge will be visible. You may submit a request via the 'Contact' tab on our website with the requested bank statement attached. We remain at your disposal for any further clarifications. Kind regards, Mytrip team"

The actual trip booking part is like…

The actual trip booking part is like every other trip booking platform. I STRONGLY SUGGEST that you DO NOT purchase travel visa through them. They charge a very high premium and usually when a you pay for travel visa (in my past experiences) all you do is take a photo of your passport and a selfish and they agent takes care of the rest, in this case however you are sent a link to SimpleVisa website and you're left to do everything on your own. They basically copy the visa off the country's site and have you do it all yourself. I could have done that on my own for 300% less money. Buy the tickets get your own visas and don't pay them more money for no reason

Date of experience : March 05, 2024

Hello, As you have failed to provide us with a valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened. Best regards, mytrip team

This company had helped me deal with an…

This company had helped me deal with an issue my airline couldn’t seem to be bothered too. Really pleased with the customer service, how fast they answer a query or telephone is phenomenal.

Date of experience : April 14, 2024

I GOT A PLANE TICKET A FEW HOURS BEFORE…

I GOT A PLANE TICKET A FEW HOURS BEFORE THE FLIGHT AND WITHOUT ANY PROBLEM FOR PAYMENT

Date of experience : April 22, 2024

I can't believe this is legal operation…

I can't believe this is legal operation these guys are running. They made an 'error' on their website booking site, which lead me to book a flight not suitable my needs. The customer support has lead to no reasonable solution and no responsibility taken. I see the other low scores and bad experiences travellers have had and what these third party companies get away with. This is not a service to travellers, always go direct with airlines!

The reservation was easy without…

The reservation was easy without complications. I had now the App and can follow my trip

i did book the whoele travle and at the…

i did book the whoele travle and at the end the website said this flight is not valied search from beginning again!

"Hello, We are sorry to hear about the experience you had with our service. Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company. Best regards, Mytrip"

Possible scam site, avoid

Booked fast track security at Schiphol. Didn’t receive the fast track passes. Called and they said the passes weren’t available and they would send a refund. The refund did arrive after a couple of days (although I did think I shouldn’t have had to call). However, my card details were used in a fraudulent transaction the following day. I think these people are a scam.

Things To Do | Review: ‘A Strange Loop’ is a lively,…

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Black loves matter!

That’s one of many wry rallying cries in the badass new musical “Strange Loop,” as our hero Usher grapples with being “big, Black, and queer” on the Great White Way.

Silly and cerebral, tuneful and tart, this meta-theatrical musical, tightly directed by Stephen Brackett, sucks us deep into the whirlpool of a quarter-life identity crisis with heartbreaking authenticity.

Usher (the sweetly endearing Malachi McCaskill), an insecure musical theater writer about to turn 26, enters into a Thunderdome-style battle with his own pesky thoughts as he works as an usher at “The Lion King” on Broadway in this gleefully foul-mouthed 100-minute tour-de-fierce, the first musical by a black person to win the Pulitzer Prize for Drama.

Usher and six embodied shards of his stream of consciousness, from his daily self-loathing to his ambiguous sexuality (each played by separate actors), are the stars of Michael R. Jackson’s fourth-wall-shattering Tony-winning tuner, which more than lives up to expectations in its raucous West Coast premiere at San Francisco’s American Conservatory Theater, a co-production with the Center Theatre Group in Los Angeles.

Jackson’s cheeky exploration of coming-of-age in a chaotic world where labels are hard to shake and money is hard to make is both wry and genuine, playful and angsty.

He may sneer at Broadway’s middlebrow hucksterism but he also names his mom and dad Mufasa and Sarabi. He may loathe Disney commercialism but it still frames his sense of self, making navigating his plus-size blackness even more complicated. He often escapes from his vortex of self-loathing by channeling his Liz Phair vibe. “Inner White Girl” is one of many gems here.

His church-going parents only complicate matters further. His mom (a moving John-Andrew Morrison, a Tony Award nominee for the role) wants him to come to Jesus while his dad gets drunk and crosses lines into disturbing territory. They both beg Usher to write a Tyler Perry-style gospel musical, which he does with a vengeance in the musical’s blistering “Precious Little Dream” interlude, a showstopper punctuated by revelatory choral lamentation.

Jackson’s wild and wanton juxtaposition of the soulful and the unsettling, the high-brow and the kitschy — nodding from “Golden Girls” to Zora Neale Hurston, from the Chitlin Circuit to Tony Kushner — keeps us riveted to this dizzying funhouse mirror of a musical.

Contact Karen D’Souza at [email protected].

‘A STRANGE LOOP’

Book, music and lyrics by Michael R. Jackson, presented by American Conservatory Theater

Through: May 12

Where: ACT’s Toni Rembe Theater, 415 Geary St., San Francisco

Running time: 110 minutes, no intermission

Tickets: $25-$137; www.act-sf.org

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